Order has been returned for repair

[noble juniper]

My order placed in august for NA-Bahemoth has been RMA’d based on the shipping status on wooting hub. What does this mean, what do I do, and what happens next?

[glacial flame]

Could I have your ordernumber please?

[noble juniper]

@glacial flame yes, it is Order US20209H

[glacial flame]

This appears to be among a small number of orders that have gotten "lost" at the warehouse, and no one noticed there. We're working on a resolution as we speak to get this sorted and orders shipped to those affected.

[noble juniper]

Ok thank you. Should I expect an email or will the delivery status update on the wooting hub?

[glacial flame]

We'll reach out as soon as we have a solution. Should be tomorrow. 🙂

[noble juniper]

Ok. Thank you again for your help, I appreciate the prompt response. 🙂

[noble juniper]

Any updates?

[noble juniper]

@glacial flame

[wild imp]

Replacement shipments for delivery failed orders are going to get sent out tomorrow

[noble juniper]

Thank you 🙏🏻

[dense solar]

Does this also apply to NA-Thunder?

[glacial flame]

Hmm? This is specifically for Behemoth* orders stuck for over a week in a "shipped?" limbo state.

Also disregard and see Mark's reply

[dense solar]

Ok right. The OP was NA Behemoth which I think came after Haze and Thunder.. so thought I'd ask.

[wild imp]

The orders that have shipment dates of the 25th of November and earlier will get replacements submitted tomorrow as well, that includes a number of Thunder and Behemoth shipments