Wooting 60 HE probably got stolen. | Wooting | Page 1

azure juniper Nov 26, 2022, 4:03 PM

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Please take plenty of photos and contact us at social@wooting.io

dusky edge Nov 26, 2022, 4:06 PM

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I think the fact that it didn't came in a carton made it way more easier for thieves to steal.

azure juniper Nov 26, 2022, 4:08 PM

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The keyboard absolutely should ship in cardboard. Can I have your ordernumber real quick?

dusky edge Nov 26, 2022, 4:12 PM

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Or is the rest of the keyboard coming on a different day?

azure juniper Nov 26, 2022, 4:13 PM

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I'm kind of hoping that is the case - But I don't see a 2nd tracking code on your order. I'll have to check on this come Monday for you.

dusky edge Nov 26, 2022, 4:14 PM

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That's the reason why I am concerned

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And also the fact that the package weight should be around 1.33kg but is only around 450g

azure juniper Nov 26, 2022, 4:15 PM

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According to the shipping label on the package?

dusky edge Nov 26, 2022, 4:15 PM

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Nevermind even less

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Yes the shipping label says 1.33 kg

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That's the packaging it came in

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I think I received a wrong package

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The Keycaps i got are ANSI US English

azure juniper Nov 26, 2022, 4:18 PM

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Alright - Just to give me a reminder on monday, could you send me an email at social@wooting.io describing the issue and including photos. Then I'll look into it on monday.

azure juniper Nov 26, 2022, 4:18 PM

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dusky edge The Keycaps i got are ANSI US English

That is a known issue with those keycaps. If you open it carefully, it should have the right keycaps inside.

dusky edge Nov 26, 2022, 4:18 PM

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azure juniper Alright - Just to give me a reminder on monday, could you send me an email at so...

Already done

dusky edge Nov 26, 2022, 4:21 PM

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azure juniper That is a known issue with those keycaps. If you open it carefully, it should ha...

Ahh okay thanks, yeah I don't get them out without damaging the package

azure juniper Nov 26, 2022, 4:21 PM

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dusky edge Ahh okay thanks, yeah I don't get them out without damaging the package

If you break it, you break it. We'll take them back if they're wrong either way. Sorry for a double whammy of frustration 😦

dusky edge Nov 26, 2022, 4:23 PM

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Okay, I checked with ripping the package a bit, they're indeed DE ISO keycaps.

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I am literally shaking right now

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Should I contact DHL aswell?

amber sapphire Nov 26, 2022, 5:08 PM

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man thats sad

azure juniper Nov 26, 2022, 5:12 PM

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dusky edge Should I contact DHL aswell?

Please do - Definitely can't hurt. 🙂

dusky edge Nov 26, 2022, 6:27 PM

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So either I get the package sent back to me or back to you (Netherlands)

which would make more sense in this case?
back to me?

azure juniper Nov 26, 2022, 6:28 PM

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Missing some context - What's being sent? 🙂

dusky edge Nov 26, 2022, 6:29 PM

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they check the damaged/missing stuff in the package and then send the package either to me or back to you

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after they checked it

dawn python Nov 26, 2022, 6:32 PM

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That's outrages if someone at the courier stole it

azure juniper Nov 26, 2022, 6:32 PM

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I see - Well either works for us I guess.

dusky edge Nov 26, 2022, 6:33 PM

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I don't wanna wait till February for a new Keyboard 🙃 pepecry

dusky edge Nov 26, 2022, 6:33 PM

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dawn python That's outrages if someone at the courier stole it

without the keycaps, they have a keyboard without keycaps peperee

dawn python Nov 26, 2022, 6:34 PM

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Meant to write outrageous

dawn python Nov 26, 2022, 6:34 PM

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dusky edge without the keycaps, they have a keyboard without keycaps <:peperee:928743708013...

Yea but that's easily replaceable

dusky edge Nov 26, 2022, 6:34 PM

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dawn python Yea but that's easily replaceable

true

#Wooting 60 HE probably got stolen.