someone stole my order😭

[viral jackal]

@median ridge I’m just not trying to wait another 4 months for a keyboard

[deft chasm]

Not really how that's typically handled, at least in the US. It's usually either the shipper or the vendor who covers it. Common in cities

[glad herald]

Please send us an email explaining the situation.

[crisp zinc]

Yes but only Wooting is eligible to get the money back from the forwarder and Wooting would still need to fulfill the order.

[viral jackal]

@glad herald What’s the best email to send it to?

[glad herald]

Oh sorry - I completely forgot to mention that.

[thick hatch]

Hey there, as suggested, please sent an email to [e-mail] using the email address associated with your order.

Please include;
Name
Order Number
Description of the situation

Please give Wooting a couple of (business) days to respond