I've sent multiple emails over the last week and I have received no reply so far for a number of days, what am I supposed to do about not receiving my keyboard?
#Support SLA?
sweet orchid
pine elbow
Could I have your ordernumber please?
I remember this one - Sorry for not getting back to you. We've been kind of swamped. I'll have someone look at it tomorrow during office hours. It's uh... 2 minutes before midnight here. 🙂
sweet orchid
sure, I just got worried after I didnt hear anything back
Thanks
sweet orchid
Hi again? I got two emails repeating the exact same msg that i explained isnt relevant and now silence again
pine elbow
Hi there - I see Calder has had a long conversation with you over mail. I can only repeat what he said - The package has been delivered to your building.
Please contact whoever handles the postal/package lockers in your building and ask them to keep the package till you come home, or see if you can make an agreement about letting friends or family pick it up for you during your abscence. 🙂
sweet orchid
I was not at the building, i cannot ask them to keep the package, I didn't ask for the package to be left there, are you telling me I paid for nothing?
There is no one that can pick the package up for me
When I contacted you about it before I was specifically told it would eventually be returned to you and you will be able to re-ship it
pine elbow
When I contacted you about it before I was specifically told it would eventually...
If the building returns it to the postal office to ship back this is possible, yes.