🕒│waiting_room

[weary sluice]

they probably a certain canada batch

lost*

[dull dagger]

i mean iirc the shipping to canada is coming from the EU warehouses in NL, not from the US shipping centers, so it would take longer no?

(im not 100% sure so don't take that as fact)

[weary sluice]

yeah NL but has been on "label created" since monday morning last week

i wonder if anyone from South america or mexico has recieved

[rose rain]

Im in EU and have the same problem with UPS im sure thats not a problem only to Canada.

Dont know if more EU people are in the same situation with UPS. 🥴

[silver oar]

I feel like everyone that got a label on the 8th with UPS is in the same boat

[rose rain]

Tbf this

[silver oar]

it's not a country specific issue, from NL with UPS on the 8th it's stuck

[rose rain]

For sure

[wind moth]

I mean things in combination with cross continental transport always take longer

Not for wooting but I recently ordered something from Canada

29.11.25 -> label created
08.12.25 -> customs cleared
Today -> I still don't have it

They mentioned they received the package AFTER it already cleared customs

[silver oar]

Label created is not about the country of destination. It means not even the first scan has been done, doesn't matter where the package has to go

[wind moth]

2nd message

[weary sluice]

jesus if its going to take that long i think i might just call it here

[wind moth]

It doesn't have to. But chances it will - it does have to travel across the ocean

If it's by airfreight it's usually fast ish

If it's by container ship it would arrive between 10 to 20 days

[oak patio]

I created a ticket for support of wooting if I get more information I will share it with y'all 🙂 (Canada batch)

[lime plover]

they do nothing bro

at most tell you what stage its at (which youd already know)

[crimson compass]

expected delivery today by 9pm but still hasnt prepared for delivery and its 6pm.. i hope it not a delay

[trim musk]

mine too

its prolly gonna be tmrw

[crimson compass]

ugh

[lime plover]

damn guys unlucky

@icy hornet yo still not shipped?

[trim musk]

so when its coming huh

it aint coming today ast 9pm

[cosmic compass]

Got mine today used it for a bit and its great, cant wait to put more time in after exams!!!

[winged drum]

YOOOOOO

amm kinda confused why they leave on my doorstep

hopefully somebody doesnt rob my 60hev2

[rose rain]

We are entering day 8

💀

[winged drum]

r u in canada?

[rose rain]

Nope EU

[winged drum]

https://tenor.com/view/concerned-mark-rdcworld1-staring-at-you-rdcworld-gif-14987550916288753716

[rose rain]

https://tenor.com/view/raingump-kto-kounotori-kounotoritoken-lbow-gif-16962943832134133311

[lime plover]

goat

[minor pelican]

https://cdn.discordapp.com/attachments/1037724997948538970/1448206770844467342/caption1.gif

i hope you'll receive it this week buddy 😭

[manic geode]

Yo im asking for a friend, where do you live

[manic geode]

Yo freezy 😁

tomorrow its finally time

Its 40 mins away from me

my v2

[lime plover]

xdddddddddddddddddd

mine is NOT coming

this year

[manic geode]

dang

dw u will get itttt

[mossy lotus]

Mine already came yesterday, u are german too right?

[lime plover]

last purchase i swear

[trim musk]

last puirchase

last purchase i swear...

[twilit sonnet]

🎉

[civic epoch]

Finally i got this 🔥🔥

[wooden palm]

7 days to from NL to China and I am stuck on label created for the 8th day in EU, that is crazy, hype is so gone I might as well return it when I get it

[silver oar]

we got fucked by UPS. Anyone heard from wooting support yet? I've tried to reach out to them but still nothing, the waiting is getting really unnverving at this point. Seeing every other carrier doing their job while ups looks like they lost a lot of cargo.

[alpine apex]

Finally

[abstract summit]

same

[wooden palm]

What shipping is this ?

[wooden palm]

Yeah after that UPS is off the menu for ever when it comes to delivery

[abstract summit]

mine is dhl, i guess his as well

[zinc horizon]

You have to wait for 14 days (at least i do because of my country) before wooting starts reacting to bad delivery servise, but if i have to wait for 14 days im simply refunding it after this time period

[silver oar]

it's 7 days in eu afaik. but again, the issue is at the country of origin, not the destination

and I don't want to sound too polemic, I understand policies. But this is a widespread problem with UPS affecting multiple users, it makes no sense having to wait for complaint to start an investigation one by one. it's been 8 days now since label creation, means that ups either lost ALL the packages (doesn't matter where they need to go) or they forgot about them, or they're being extremely lazy. 8 days is a bit too much even for laziness.

[zinc horizon]

Yes, i know UPS is at wrong here.

But if you look on wooting website you will find they have special delivery timeframes for each country how long you have to wait before your package will be counted as “lost”. That is why i said i have to wait 14 days no matter what before doing anything at all.

[silver oar]

If I were you I would write wooting now. They're very slow to respond these days, I opened a ticket on thursday because 4 days felt weird already, still no answers.

[zinc horizon]

I mean I already did, i have to wait 14 days.

They told me the same i found on the website but i understand they cant to anything if they are not at fault.

Either way if im waiting 14 days for it its refund 100%

I thought my biggest problem will be crashing servers after founder campain started not UPS lmao

[torn valve]

Experiencing a shipping problem, whether delayed or lost, sucks.

Unfortunately, there's nothing that can be done about it until enough time has passed that Wooting can be reasonably sure that the shipment is in fact lost and not just delayed.

Once that threshold is past, a replacement shipment can be sent at Wooting's expense.

Almost all "no first scan" errors such as what you're experiencing, resolve themselves once the parcel carrier gets their shit together. It's unreasonable to expect Wooting to ship a replacement keyboard when it is reasonably likely for the original to still deliver albeit later than expected.

[terse moss]

[wooden palm]

but there are more scans until it arrives. Are all of them missed as well ?

Or it never left origin country in the first place or its lost

[torn valve]

That's not possible to know

[silver oar]

I don't think anyone is asking to ship a replacement, just to start an investigation with UPS.
I tried contacting them and they said "with absolute certainty" that it's the seller's fault because they didn't give the packate to UPS yet.

This is really, really frustrating.

[torn valve]

We request the shipper (our fulfillment center) to start an investigation the moment the first sign of a potential problem presents itself, but an investigation being in progress doesn't resolve anything for the customer

[manic geode]

yah

[silver oar]

an investigation in progress is peace of mind that at least the issue is being looked at. It sucks being in this situation for both parties, I think you can understand how important it is to know we're not being completely ignored.

[manic geode]

@lime plover @lime plover ITS COMING TODAY YIBEEEEEEEEEEEEE !!!!!!!!!!! :))))))))

Dhl decided

to just gib me it today instead of tmre

[minor pelican]

just don't trust their gps once it's in the truck, the gps doesn't f5 often

[rose rain]

Thanks UPS or wtv the cause for this to be happening... Next year maybe this is solved and actually have something.

🙏

Lets see the second order too. Since i cant change the carrier..

https://tenor.com/view/here-is-a-package-of-love-for-everyone-dog-animals-gift-delivery-gif-18988279

[ember copper]

Arriving tomorrow let’s go

[manic geode]

IT ARRIVED

Yibe @lime plover my v2 is waitening for me at home 😁

[minor pelican]

happy for u

[manic geode]

thx 😁😁 i will try it out once im homeee

[abstract summit]

mine also arrived, best keyboard i ever owned

[lime plover]

shipment has left origin country

nice job wooting a person can get it before me when i ordered one month before him

youre a great company

enjoy it eliah also for me xd

[manic geode]

I will

[trim musk]

yo my wooting is still not herr :((

[brisk hornet]

Day 8 of tracking stuck on label created. Woohoo glad i paid 31$ for shipping

[rose rain]

More days to come Unfortunately...

[zinc horizon]

Damn and i thought 11$ is alot

[oak patio]

same 😭

[rose rain]

https://tenor.com/view/keep-calm-keep-calm-and-carry-on-keep-calm-and-keep-counting-keep-counting-count-every-vote-gif-18982010

😮‍💨

[vast magnet]

Canada?

[brisk hornet]

ye

[vast magnet]

lol same

ups really dropped the ball here

[rose rain]

Really sad for all of us with this problem since the 8th.

[strange trellis]

Same boat for me from Canada. Still label created

[weary sluice]

I don’t think a replacement would be worth it if UPS lost it, would have to wait until wooting has more stock and hope ups doesn’t do this again

[wooden palm]

You will probably get your package faster than us Europe UPS guys and you are in Saudi Arabia, lol

[ember copper]

I'm so glad I skipped out on UPS and went with DPD. Got shipped on sunday night and will be delivered here in sweden tomorrow

[calm stag]

lol xD i hope so

[molten briar]

i orderd dec 4th and mine comes jan22 like wtf

[ember copper]

Did you get the iso split module or something? I can't see it being that long unless you ordered something that isn't in stock

[silver oar]

anyone heard from support about the UPS issue? I think it's time an investigation starts. It's been 8 days for everyone, and after 7 days with 0 information updates it's clear something is wrong here.

[wooden palm]

Yeap I did

[weary sluice]

straight for a refund we will be waiting months for a replacement

[silver oar]

At least they answered you. I wrote first time on thursday and I've been ghosted. nice.

[formal reef]

I has only been 3 business days

[silver oar]

4. thursday morning.

[formal reef]

The auto-reply says that it can take longer than 4

[rose rain]

My answer via other ticket to suport was to create another"Shipping related ticket" in a few days if doesnt update.. 🤐

[lime plover]

we aint getting the keyboard gng

[wooden palm]

Maybe the 60HE v2 were the friends we made along the way

[lime plover]

https://tenor.com/view/fire-writing-gif-24533171

[zinc horizon]

one of the first people to order it and one of the last people to recieve it

f in the chat

[rose rain]

https://tenor.com/view/turtle-dog-piggyback-ride-lazy-omw-gif-16010311

[lime plover]

yooo is that my package

[molten briar]

yo i got the split

[vast scarab]

Is NA-Iceberg still on track for late Dec? Is the modules the only part an optimum package would be waiting for or is the case also back ordered?

[lime plover]

CHAT i got an update?

[vast magnet]

@lime plover u canadian?

[lime plover]

no

i wish

[vast magnet]

https://tenor.com/view/fade-away-oooooooooooo-aga-emoji-crumble-gif-20008708

[hoary kindle]

no you dont 💀💀💀💀💀

[lime plover]

why is that?

[hoary kindle]

you're about to have your wooting before any canadian

[lime plover]

I wouldnt care about my wooting shipment if i got to be a canadian and live in canada

be grateful

[coarse gazelle]

Day 7 Posting cinnamoncat until my wooting arrives

[manic geode]

i feel sorry 7 days wait time , i wouldnt have survived that

[manic geode]

YO FREEZY THE KB IS SOOOOOO GOOD

[lime plover]

i have 2 days left to get it

if it doesnt arrive by then rip

[manic geode]

Dang de

dw if its in ur country u should get it in 2 days

cus they first get it into ur region and then ship

sometimes they also ship them over night to your region

Sooo

👍

[coarse gazelle]

Been waiting since nov

An 7 days of shipment

[zinc horizon]

Day 9 of being stuck at Label created gank 🥀

[silver oar]

wait a bit more, by the time 60he v3 will be out our situation will be sorted 👍

[rose rain]

https://tenor.com/view/제대-gif-26364391

[zinc horizon]

Its Insane how random courier had bad sleep so he decided to throw bunch of packages to the nearest river and ups does not even care to check it out

[silver oar]

I'm beginning to think it might not be ups fault

other people ordering with ups this week got their package moving in a day, it might be that the fullfillment center forgot to give the package to ups. after all the only update we got was the "your package has been shipped" the moment the label was created.

[zinc horizon]

Well if thats the case how can someone forgot give them for the delivery for 9 days straight that would be another extreme

[void loom]

Might as well be UPS that parked their truck next to the warehouse after loading in the batch and forgot about it

[wooden palm]

Here is a recent UPS order from NL, some guy sent it in 80HE channel

[rose rain]

Mine its stuck

The orders labelled in the 8th and with UPS are really fuc* and this is out of control...

Im just not waiting for nothing at this point.

Really anoying and sad we have ordered in time por a specific time, nobody knows nothing... Already missed the "hype" for a supposed pre order campaign. And sick of the random same answers every day

Btw let count one more day to this channel DAY 9

[raw narwhal]

I do feel for you guys, are all these UPS issues related to the US?

[rose rain]

No

EU and Canada

[wooden palm]

Not even that actually. Its only the labels on 8th that come with UPS from NL that are stuck

everything else works

[raw narwhal]

Ahh I thought it was mainly the US that had this problem

[rose rain]

Yeah this one tbh

[zinc horizon]

Our fella from 8th gank is actually right and it May be wooting issue actually

Thats sad

[raw narwhal]

Have you guys seen it on this tracking site as well? https://parcelsapp.com/
Sometimes with UPS I can see the status being updated right here, as I had some issues with UPS in the past as well. Mainly when orders came from the other side of the world.

[rose rain]

Yes everyday i use that for all my orders too.

[wooden palm]

No matter what you use, its label created.....

[raw narwhal]

Well I believe I know what you guys do next time... Not choosing UPS as a courier...

[manic geode]

I used Dhl

highly recommend if you got it as an option

[icy hornet]

my day has finally come

end of suffering

kb will be delivered in hour

[wooden palm]

Are you label created gang or normal person?

[icy hornet]

something in a middle

[wooden palm]

Well label created gang has been on label created for the 9th day as of now

[quick jewel]

that's not how it works unfortunately. The reality is you're seeing the people who might have mail errors or issues pop up here because they're the ones who are often wanting to come to discord to write about it

it would actually be nice if delivery issues like this were on our end because then it'd be more easily addressed/fixed, but just not much we can do but follow standard practices with occasional shipping issues that crop up on UPS/Fed Ex/other mail deliverers sides

reality is a certain percentage of mail delivery with almost any carrier will have issues due to many factors and we just have to accept and deal with it best we can

[zinc horizon]

But how come there are issues with only date 8th? I didnt see much people here typing any other dates than the first shipping date, and its for Canada too not only Europe

Yes, not everyone using your discord i know

[quick jewel]

there aren't only issues with date 8th. You're just seeing that because it happens that a couple specific people on here are on the 8th

trust me when there's 100% other delivery issues on other dates, as much as it'd be nice that only one day has delivery issues lol

[zinc horizon]

Yes i do understand there are more shipping problems for you but i found it weird there is a decent amount for people on this discord complaining only for one specific date

[wooden palm]

At this point I think all from the 8th are going to get a replacement/refund, just have to wait until 22nd

[quick jewel]

Just how it is, when you have a giant discord community and sell a lot of keyboards you'll sometimes get a bunch of people with similar timing on problems

[zinc horizon]

You are right propably

[wet granite]

the main problem is that humans tend to easily fall for biases. negativity bias is one where you tend to mainly see negative reviews on average because people feel more strongly about negative experiences and thus are more likely to report on it than positive ones.

another fun one is frequency bias which leads to people noticing specific things more because you either recently became aware of it or are part of the thing you notice (like a hobby/group/issue/etc).

i really wonder if we could maybe one day publish some actual stats so people see how actually rare most issues are that get posted here in discord or reddit or such. ideally with comparisons to expected numbers of failures from like parcel carriers and such.

[wooden palm]

Yeah but I think no one has received their stuff if they got label created on 8th from NL UPS

[wet granite]

also this shipping wave is massive compared to usual so yeah expecting more reports

[wet granite]

fully understand that just giving some perspective from a psychological side

[wooden palm]

Well then the people having this issue would certainly be way more. Because here we are max 10-15 but I am sure way more have pre-order from EU/Canada with UPS

Unless of course they got their orders, which then poses the question why havent we ?

Or more likely they just dont care or bother to join disc so that they complain about it

[wet granite]

i mean once its left the warehouse its all up to the carrier to fulfill them how they say its the fastest way to fulfill it

wouldnt even be surprised if theres just trailers full of parcels parked at some sorting facility and they just dont unload them for reason xyz

[wooden palm]

One thing is for sure, never choose UPS for shipping next time

[wet granite]

i already know in a few months its fine again and ups fixed whatever they dont wanna talk about and another carrier is messed up

[wooden palm]

The whole situation is just so lame. I pre ordered first 5 minutes of the campaign (max). I wait until the 8th of December to get my order shipped, now I kinda have realized its never coming, so I have to wait until the 22nd to get a replacement, and then its peak holiday season, so of course its gonna get delayed and then who knows when I will received it

I am waiting to wait

[torn valve]

It sucks, you have my sympathies

[wooden palm]

The worst part is I really wanted my wooting for these 3-4 upcoming weeks

I wouldnt mind the delay as much if the whole campagn and shipping was in November or smth

[zinc horizon]

Same, wanted to upgrade from wooting two HE and start trying my first modding on keyboards ever

now its just meh

[granite bramble]

lol

[merry bison]

Can someone help me whit my order?

[dull dagger]

this is the reality of where your packages are going...

https://cdn.discordapp.com/attachments/1084226157907554441/1450857282438037514/caption.gif

[dull dagger]

It's hard not to let something like this spoil the experience but at the end of it you'll still get the board, and the actual product and modding process is enjoyable, try not to let it sour the actual end part

[silver oar]

it's hard to not let it sour, I personally lost all interest. When you see everyone getting their keyboard / stuff progressing while us on the 8th gang are left in the dust (having to wait at least one full month more) interest drops, for this release and for the next

[dull dagger]

oh yeah it fuckin sucks, but end of the day you still get the board and other people gettin theirs doesnt make yours worse ykwim

[zinc horizon]

My plan used to be play with the keyboard around christmas because i have alot of free time now fortunately, but now i have to wait another month to even get the keyboard and after that there is a work and no more free time

[silver oar]

Personally I didn't even get an answer from support, and we're on the 5th day. I get it they're swamped, but I'm also quite sure that the 8th issue is a concentrated one.

[silver oar]

it doesn't make mine worse because I have none

[dull dagger]

wooting staff said the 8th isnt a concentrated issue so I would personally take them at their word, this doesn't seem to be an inhouse wooting issue but more a carrier issue

or a combination of carrier issues + holiday timing etc

i think 99% of orders were marked/shipped on the 8th purely because that was the first day and the warehouses were on overdrive

[silver oar]

wooting is a company and, obviously, they'd need to protect their name. I'm just not seeing other people with the "label created" issue being vocal, other than us from the 8th.

[zinc horizon]

Im sorry but the holiday argument is not enough for me when there are ppl getting packages after 12th day in less then week

[dull dagger]

idk when there has been issues on wooting's end they've generally been quite good at putting their hands up and admitting its on them. for them to say it's not, rings true imo

[silver oar]

first rule of thumb in any line of work is not admitting there is an issue until it's strictly necessary

in this case, the issue might be from the fullfillment center rather than wooting hq

[dull dagger]

it might not be enough for you but it's a fact, these shipping companies do get really overloaded when it comes to holidays, as someone who used to work for one lmao. and most of the people reporting the issue afaik are canadians who are getting their orders shipped from the netherlands

[silver oar]

lots of us are european too

[formal reef]

It gets mentioned all year round, but usually less and fixes itself quickly

[dull dagger]

why is said most, not all

[lime plover]

@manic geode

woke up to this fr

[silver oar]

the issue is at the root, that's what I'm saying. It doesn't matter if it's going to canada or uk or wherever

[quick jewel]

Label created issue is mentioned quite a lot over the years. If you search label created, you'll find it's been a thing that happens all the time - just that it's been concentrated more now due to a ton of shipments going out

you'll notice other points where it gets mentioned more are similarly 80he and 60he+ delivery dates too

that's when it goes from our normal amount of orders to suddenly the warehouse is processing thousands upon thousands of orders in a short time

[wooden palm]

What was the solution back then?

[zinc horizon]

Well im in EU next to the Germany so not that far as fellow people in Canada. I understand if my package get lost if i live at the other side of the world but im literally next to NL almost

[silver oar]

because very likely fullfillment center forgot to hand the packages to ups

[dull dagger]

not true

[quick jewel]

there isn't one. We just do our best to help out the customer and look into the shipment issue, then send a replacement if needed usually. Not a ton that can be done beyond that

[wooden palm]

Yeah I mean what happend with this issue back then ? Did they ever receive the order or did they get a replacement ?

[quick jewel]

sometimes both

but we do make sure the customer eventually gets their product, but what does happen sometimes is for example it gets marked lost, then we send another one, then it appears later down the line

i've seen that happen in the discord a few times, but that's the random nature of shipment issues

[dull dagger]

i used to work for dpd and apparently that happened more than you would expect

[quick jewel]

yeah at end of the day it kind of sucks too for us to help because on one hand we would love to be able to instantly send another product right away, but then a large amount of shipments also tend to fix themselves randomly

so there's a balance between just instantly sending out another shipment and waiting

[silver oar]

or, hear me out, you could ask fullfilment center "yo what's happening with the 8th december label created? Why are there 10 people being vocal about it? did you guys ship it?"

[quick jewel]

that 100% already gets done

[wooden palm]

Since there is someone next to NL and hasn't gotten their stuff for 9 days, I am pretty sure it won't fix itself

[quick jewel]

yep and that's what the policy is there for so that when it hits the required amount of time where we think it's lost then we can take the next steps

it sucks but there's always going to be a percentage of orders that gets lost via carriers and unfortunately sometimes our customers are in that percentage

i've been on the receiving end of delays too from before I worked at wooting. iirc my 80he raw zinc order was delayed maybe a month

we get it - it sucks and we also hate to see it

[wooden palm]

I am really considering putting a second order in and having my first order (most likely) refunded

[zinc horizon]

Thats what i thought too lmao

[silver oar]

I am really considering getting it refunded as soon as I receive it

or not receive it

[wooden palm]

Can I somehow get the pre order campagn goodies though?

[quick jewel]

that's something you'd have to ask support. I don't work in that division so I don't know what the policies is there for order issues nor how their stock levels are for preorder campaign leftovers/extras

[wooden palm]

Well lets say I wait and choose a replacement, will it come with the perks ?

[quick jewel]

i assume that's something that could be discussed with support yeah, in that they would probably try to help accomodate things since it's a crummy situation for you - I'm just not aware of how they're handling those campaign perk stock and such

[hoary kindle]

if i lost founders perks cause of a shipping issue after pre ordering day 1 i think id be pretty angry

[quick jewel]

i would think there are some extras for just in case situations like this, but that's something best asked in a support ticket

[hoary kindle]

also im definitely upset at the situation but i understand its not wootings fault, just really poorly time with christmas and all. im just really really hoping it didnt actually get lost bedause waiting for a replacement would suck

[wooden palm]

Ehh I mean I wouldn't mind if I never got them, but since I did I too don't want to lose them for sure

[vast magnet]

Stuck on Label created here too. Waiting patiently but idk if I should make a support ticket since everyones probably asking

[merry bison]

some Stuck on Label created for 6 days

[vast magnet]

Yea me

Dec 8

just asking if it's a good idea to contact support even though many ppl with the same issue already contacted them

[wooden palm]

https://tenor.com/view/rookie-numbers-rookie-numbers-gif-gif-25047417

[wooden palm]

I have contacted them and they said they will contact their fulfilment center to start an investigation so I think its fine now

[dull dagger]

https://cdn.discordapp.com/attachments/1084226157907554441/1450857282438037514/caption.gif

[hoary kindle]

ur in canada plus the same batch as me so i prob dont have to 🙏

[oak patio]

I drop a simple idea here but maybe don't retake ups for the replacement....

[vast magnet]

Lmk what happens

[zinc horizon]

They will tell you to be patient, i already did

[fringe siren]

i didnt recieved a single mail or anything, yall know why?

[hoary kindle]

amazing advice if only ups wasnt the only option on the site

[vast magnet]

atp we all pay mansen 250k to hand deliever our v2s

[oak patio]

ye I know cuz I'm waiting too, but, that was for the wooting staff...

[rose rain]

https://tenor.com/view/t-meme-money-meme-swag-letter-t-gif-22337245

[void loom]

It's Mark and he "only" wants 150k

[vast magnet]

wow! lets do it

150k canadian which translates to 20 dollars usd

[torn valve]

I don't accept Loonies, only Bitcoin

[weary sluice]

I wonder if the replacement could be sent from the US and the consumer could pay the tariff difference

[vast magnet]

@torn valve what about bitcoin loonie

[weary sluice]

Is it still worth waiting out or did you guys already request a refund?

[hoary kindle]

just gonna wait till i can order a replacement

i have 0 hope i get my keyboard anymore

was gonna ask if i could swap to split but turns out i press space with my right hand, idk why i thought i pressed with my left

atleast for typing ig

[vast magnet]

waiting out until the 22nd then see what my options are

[rose rain]

https://tenor.com/view/10-days-countdown-ten-days-counting-down-counting-the-days-gif-535713297321255245

[vast magnet]

hbu

[weary sluice]

i was convinced to wait until monday see if anything happens then requesting a refund, i have no faith in a replacement making its way to me

[weary sluice]

it would be an adjustment, but definitely needs specific i only game on my pc

[coarse gazelle]

Day 8 Posting cinnamoncat until my wooting arrives

[vast magnet]

some dude in canada got their v2

[weary sluice]

no way

did he say in general?

[vast magnet]

here lemme pull up

[strange trellis]

Damn he got one

[vast magnet]

so our shipment got messed up

[weary sluice]

so we are actually just cooked

[vast magnet]

yea

[weary sluice]

https://tenor.com/view/crybob-gif-26594976

[hoary kindle]

what even is the date for when we can ask for a replacement?

[vast magnet]

so I'd get the replacement if i was u

[hoary kindle]

is it 14 days?

[vast magnet]

22nd

[hoary kindle]

okay

[vast magnet]

i will get it if its not here til new years

[weary sluice]

refund like i said i dont have faith in the shipping company to get it here anymore

we would prob have to wait for next batch in february for replacement no?

[hoary kindle]

i hope not lol

[vast magnet]

don't lose hope

[hoary kindle]

id be pretty mad

[vast magnet]

probably not? they probably have some extra ready to ship for contigency purposes

[weary sluice]

ill ask for replacement if they say thats the wait ill just cancel for refund its so sad i was pretty hyped for the keyboard

atleast we found our little community of people with the same struggle

[vast magnet]

yea man

I'm still very much looking forward to this keyboard and excited for it to be on my desk

it does really suck that we are going through this

[vast magnet]

The no wooting canadian club

[weary sluice]

for real, we probably still get our FE perks for replacement or would it be processed as new order without them. id assume we would but you never know

[hoary kindle]

the dec 8th wooting ups incident

it better be with

[weary sluice]

the no wooting of 2025

[trim musk]

anyone in detroit

[hoary kindle]

next time ill remember to wait a few days before ordering

or a few days before confirming my shipping

lesson learnt that first is always last

[trim musk]

my frost lard finalmouse will come here friday, hopefully v2 will be here as well

[rose rain]

Unbelievable.. But congrats to him

[weary sluice]

big W

i fully bought a new setup and the keyboard is just the final piece i think thats what sucks the most right now

[rose rain]

Yes they have "buffer stock" they said this already.

[weary sluice]

do we prefire this replacement? a ticket takes like 7 days to be answered so if we put it in rn they will see it next week

[hoary kindle]

my ticket has been ghosted for 3 days now

[vast magnet]

I'd fire an email rn if ur set on refund/replacement

[vast magnet]

my guess is they'll respond next week

[weary sluice]

do you still have faith this one will make its way to us i feel like its been too long

[rose rain]

https://tenor.com/view/it's-gone-the-doctor-doctor-who-it-disappeared-space-babies-gif-6504367774380453006

[vast magnet]

yea

a dude in canada got theirs thats proof enough

https://tenor.com/view/hl2-hl3-half-life-3-hopium-hope-gif-7246120153840726923

[weary sluice]

10 created
11 picked up
15 on the way
15 out for delivery and delivered

5 day stretch were at 9 rn with no recieve i think its copium now

[vast magnet]

UPS messed up no way theyd mess up this bad twice

[weary sluice]

idk man UPS is a terrible service

[vast magnet]

fair enough

you gotta have faith man

itll be worth

[hoary kindle]

2nd time im pretty confident

but for this one i think its over wish we could just start replacement soon

[weary sluice]

im about to write a ticket i cant seem to find anything for replacements? maybe im just blind though

[oak patio]

maybe it's automatically the 22th

[weary sluice]

Not taking my chances I already made mine

[hoary kindle]

22th 😭

going strong guys

what are we at day 10?

[rose rain]

https://tenor.com/view/perfect-10-score-gif-7911501

[silver oar]

my ticket has been ghosted for 7 days today

[wooden palm]

1 month for replacement, nice

[zinc horizon]

@rose rain here said they have "emergency" supplies for this kind of problems, so i think at the beginning of January we could obtain it or maybe between christmas and new year if lucky
or maybe one day someone will call you they have your keyboard without scanning it once

https://tenor.com/view/copium-meme-pepe-frog-gif-26117735

[rose rain]

#🕒│waiting_room message @zinc horizon

[zinc horizon]

Cool didnt see it

[rose rain]

#1448190547570327613 message

[hoary kindle]

i dont know if the buffer stock would be listed as in stock on the website

[wooden palm]

Yeah nvm didn't see they had buffer stock in the first place

[hoary kindle]

only a guess tho im not sure

[hoary kindle]

did u get a reply on ur support ticket?

[wooden palm]

No but its doesn't matter. Its almost guaranteed now that we are going for replacement/refund

[oak patio]

honestly idc to wait 15 more days to get it but it will be annoying to not get the founder perks if we get the replacement

[wooden palm]

We will get the perks as far as I know

[oak patio]

I hope 🥹

[strange trellis]

Anyone on the label created crew get their boards yet? I'm hoping they just start randomly being delivered lol

[hoary kindle]

nope

@wooden palm @weary sluice

holy rare wooting w

we do get to keep founder perks and its 14 days not 14 business days

[strange trellis]

Great news, I just submitted a ticket now

[hoary kindle]

im honestly happy now, atleast ik when i can expect action to take place

only 4 days away

[wooden palm]

Holyyy that's pretty good news

[hoary kindle]

we need some @canadaups role or smth

[trim musk]

i called usps, they said they doing an investigation on my package

yay, while the wait was too long, got myself the raw switch and optimum case

my christmas is coming along

[rose rain]

https://tenor.com/view/sad-gif-7523306793289960933

[hoary kindle]

@quartz radish idk if u saw

[honest breach]

ts arrived

[weary sluice]

REAL 😭😭

[quartz radish]

@hoary kindle yeah what is it

It's original expected delivery date for me was December 10

It's now the 18th I already submitted the ticket and support replied twice once after as well confirming the address of my place

Hi client

Thank you for providing your full address.

After double-checking, the address is correct in the shipping information for the order. We are also investigating this issue with our fulfillment center. Once there is any update, I will keep you informed.

Thank you again for your patience and understanding!

Let me know if you've got any questions or need additional support.

Thanks,

• wooting staff name

Thank you for your patience and understanding! We truly appreciate it as we work together to resolve this.

Let me know if you've got any questions or need additional support.

Thank you for reaching out.

It's unfortunate to see that your shipment's tracking seems to be stuck on label created.

You may be experiencing what is called a No First Scan error, which occurs either when there is a problem with how the shipping label was created, or if the parcel carrier fails to scan the shipment when it gets picked up.

We will get this situation resolved, but it may take some time to do so. A portion of shipments that experience this problem simply skipped a scan point and will show up later in the logistics process. For this reason, we respectfully ask for your patience while we give the parcel carrier the benefit of the doubt for a little while longer.

We've established a series of timeframes on a per-destination and per-shipping method basis for which we believe is a reasonable expectation to see if the parcel will ultimately deliver. Should the parcel tracking not update to show that it is en route by that date, we can safely assume the shipment to have been lost, and send a replacement.

For your shipping method and country, taking the holiday season into account, the timeframe is 21 days - until Dec 30.

If we receive the shipment back to our warehouse, it will get checked and we can immediately send a replacement shipment. Additionally, if you're able to get a written statement from your parcel carrier before the above-listed timeframe which states that the shipment is lost, we can also immediately send a replacement.

In the meantime, can you please confirm your full shipping address for me?

We recognize that this is an unfortunate situation, and we appreciate your patience as we work towards getting it resolved.

Let me know if you have any questions or need any additional support.

Thanks,

I did not get the email saying til 22nd

Instead this was sent first then they said after that I confirmed the address and they said they are working asap to resolve it

And I'd not worry about founders perks as soon as I pre ordered the board during campaign I claimed the discord roles

It was supposed to deliver here on Dec 10 at the latest

It's now the 18th day by day nothing at my doorstep yet we shall wait day 10 log

The timeframe is apparently up to 21 days

If it doesn't show they resend a replacement

But I'm pretty sure it probably shipped

I just don't know why 10 days later it isn't here yet

It shipped label created on the 8th

Support also stated that most likely a error and it's shipped for sure

Nothing to do but wait around guys have FUN

#🕒│waiting_room message

[verbal tree]

https://cdn.discordapp.com/attachments/1084226157907554441/1447909119393796137/caption.gif

I ate all your keyboards

[burnt quiver]

heres hoping UPS actually wants to walk up some stairs today and doesnt just take my kb to an access point 🙏

[quartz radish]

Hilarious

Mine ain't here yet I'm from BC

Says label created

Wooting looking into it and out of curiosity I called ups myself today and they said they haven't got it from what they know or if that just the scan error they said to talk to the sender which I have

All we can do is wait folks

[trim musk]

its been like this since last week the 9thb

i still dont know where it is bro

[quartz radish]

Tbh wooting should sell on Amazon again I like Amazon Prime shipping wayy more

Even purolator regular or ground or express is quicker too lol

[burnt quiver]

mine landed in that area and got delayed for a day, they might be super overloaded with christmas shipping or smth

[quartz radish]

Label Created
Netherlands

12/08/2025, 1:31 P.M.

Future Event We Have Your Package not yet
Future Event On the Way not yet
Future Event Out for Delivery not yet
Future Event Delivery not yet

Stuck in that first step since the 8th ridiculous

Express saver is supposed to be 1 to 3 days shipped

Day 10 now nothing we can do but wait on support to resolve it patiently

Yeah don't buy a keyboard during winter or holidays or even on Nov 6

Buy it during spring or summer non rush months

Also no facilities in Canada to ship from sucks

Only Las Vegas and Netherlands and Hong Kong

[trim musk]

okay so theres hope

[quartz radish]

Id rather buy this stuff in store or Amazon next time

330 dollar keyboard btw

[trim musk]

my finalmouse frost lard came in before the v2. i ordered the v2 first too

[quartz radish]

Like I expected a pre order to come from Dec 8 to 10 atleast it's at the warehouse since the 7th and packed

[trim musk]

its just usps being dumd @burnt quiver

[quartz radish]

Like why make us order during a campaign and wait 30 to 35 days

[trim musk]

idk casue fedex is still normal

[quartz radish]

Why did they use ups too lmao and make us pay 32 bucks for that shoulda let us choose Purolator or FedEx

I feel like the company would make so much more profit and reliability with facilities added to ontario

Most stuff in Canada processes in Ontario or BC first too

People in the states got their order quick and so did Netherlands of course

I've already lost hope man Im kinda done checking the site I don't even know if it will come today or tommorow

[burnt quiver]

nah I dont have usps in canada

oh wait I misread that

youre area prob has a blockage on the smaller levels closer to the actual delivery people

im lucky enough that mine went straight onto a truck away from therrrre

[quartz radish]

probably the blockage in detroit

[burnt quiver]

^ something like that

[quartz radish]

probably the usual some snow some gang activities etc

it is a dangerous city

however detroit is well known for making and manufacturing lots of car facilities too

they make alot of gm and ford vehicles there

no surprise theres sorting facility for packages there too

[trim musk]

it was suppose to be here monday

[quartz radish]

same mine was supposed to come dec 10 expected

but nope stuck on same reading since the 8th

makes no sense

its a relatively small company so its gonna be some years to wait

its not easy to ship during holidays

wish it launched in spring or summer instead

less complications then oh well

at the end of the day I love wootings keyboards they are good quality and have all the features other he keyboards dont have

[trim musk]

i called the usps support and make a ticket, they said that my thing was scan this morning at 4am

so the usps tracking is all wrong

they just update it so we can feel better but idk where my package is

[rose rain]

Lol 2 part of my order is shipped..its ups too and already haves scans and dates... Meanwhile the keyboard nothing....

https://tenor.com/view/xx-gif-15660269

[dull dagger]

https://cdn.discordapp.com/attachments/1084226157907554441/1450857282438037514/caption.gif

[trim musk]

yea same ting idk where all of our keeb is

[hoary kindle]

prob shipped on their side, ups driver prob crashed into the side of a mountain or smth

[weary sluice]

They left the truck unattended our package got stolen lol

[trim musk]

https://tenor.com/view/sweating-nervous-wreck-gif-12986085083782148824

[hoary kindle]

find the guy who stole the shipment!!!

[trim musk]

https://tenor.com/view/cat-gif-26145844

it could be this guy

[hoary kindle]

https://cdn.discordapp.com/attachments/1413577343699521659/1419738429800845396/naimi_angry.gif

[weary sluice]

i guess while we wait in the room, what games have yall been enjoying lately?

[winged drum]

apex legends

i used to play it a lot in 2020-21 but quit because i had gotten bored of the grinding i was doing

just recently returned to it though after ages and its really fun and refreshing

[hoary kindle]

been playing modded mc

atm 10 tts modpack rn

[weary sluice]

its def toxic i try different games but the movement just doesnt hit the same, actually been enjoying arc raiders as of lately

[weary sluice]

im not as educated in mc waht is this?

[winged drum]

havent tried arc raiders idek what its about ngl but ive heard crazy good things about it

[winged drum]

yeah i think apex is really unique out of all the popular tac shooters because of its movement

makes it really fun

[hoary kindle]

have you heard of modpacks?

basically people group together a collection of mods to make a pack and give it a quest line with an end goal

all the mods 10 to the sky is one of them

[weary sluice]

that makes a lot more sense i auto see it as talk to speech 😅

[hoary kindle]

ahh lol

to the sky just means a skyblock version of all the mods

[winged drum]

what does that change?

i know a bit about modpacks but idk what that one is

[quartz radish]

@hoary kindle yeah honestly dont order during holidays ever AGAIN

order a wooting from spring to summer

no issues and timing then

its no ones fault tbh just holiday seasons only

[oak patio]

the founder perks 🥹

[quartz radish]

lmao

its just a discord role

dont worry hopefully for the v3 and v4

they launch it during spring to summer instead

so no delays its a great keyboard though hard to get ahold of

[coarse gazelle]

Day 9 Posting cinnamoncat until my wooting arrives

[quartz radish]

only so much time to wait for our wooting

after contacting support etc just patiently wait its out of our hands now

https://tenor.com/view/sweating-nervous-wreck-gif-12986085083782148824

[trim musk]

still in transit moving network for 2 days

[quartz radish]

Back-order
Expected at Warehouse

18 January 2026

Batch

EU-Marionet-2

looks like we ordered early and on time anyone that wants a keyboard from today will order a backorder that arrives at the 18th of jan

looks like nov to early december was the window

lets just patiently wait for our boards

better to wait from dec 8 to 18 or 22 than get a new keyboard lol

Expected Dec 10
UPS shipment

On its way
Dec 8
Confirmed
Nov 6

[quartz radish]

Wooting hype is real

Can't wait for when it comes home

[trim musk]

at least its in transit again.

idk where my wooting is

[weary sluice]

idk either

prob on a UPS workers desk rn

[trim musk]

oh.

[weary sluice]

mine atleast

[trim musk]

yep hes modding it instead

[weary sluice]

Day 10 of waiting 😔

[trim musk]

did u make it support ticket

[weary sluice]

yeah prefired it rn so they can either send a replacement next week or if i have to wait for another batch to be made which would be unfortunate just a refund

[trim musk]

hm

so they refund u yet? what was the answer

[weary sluice]

tickets are 2-7 business days for a response

so no answer yet but they cant do anything until its been 14 days without movement thats why i prefired the email so next week we can see what the options are

[trim musk]

let us know too bro

good luck

[weary sluice]

scroll up we have a little community ATP of people in the same boat

[trim musk]

at least mine is in detroit

hopefully soon

[weary sluice]

yeah youre prob fine USA UPS is way better than other places

ours is from NL to CAN

[trim musk]

mine is usps

[weary sluice]

i didnt even see that

[trim musk]

so hopefully soon

[weary sluice]

still W

[trim musk]

hopefully it will get here before my christmas and my birthday

[quartz radish]

@weary sluice yup same here bud

Day 10

Be patient the switches and sticker pack is with it too lol

[vast magnet]

O LORD
GIVE
WOOTING 60HEV2

[rose rain]

11 days

https://tenor.com/view/sesame-street-muppets-vampire-dracula-scary-gif-13390744807684555929

And thinking that i split the orders to get the keeb earlier and Meanwhile the rest its already on the way

[calm stag]

🥳🥳🥳

[trim musk]

ÍT COMING

[hoary kindle]

couldnt be ups

[oak patio]

monday....

[trim musk]

it will be here by tonight

monday optimum case come and wednedsday the switches come geon ra

[quartz radish]

@calm stag couldnt be us ours been ordered since nov 6 no sight yet

and wooting support hasnt updated in a while

Expected Dec 10
UPS id?

On its way
Dec 8
Confirmed
Nov 6

those were the dates it shoulda been here according to site lmao

day 12 now

no package yet

lesson learned never order wooting if u reside in canada and not in the netherlands or eu or the states

and during holiday season as well

Label Created
Netherlands

12/08/2025, 1:31 P.M

still showing only that

We are also investigating this issue with our fulfillment center. Once there is any update, I will keep you informed.

Thank you again for your patience and understanding!

still waiting on them to update me on the get go of whats happening and when it will come

well the good thing is we ordered early during campaign

anyone that wants a v2 new order its a back order pre order now

atleast we will get our before christmas or this week

has anyone here in canada that ordered one gotten their wooting yet?

[trim musk]

https://tenor.com/view/cute-cats-memes-i-love-gif-14945610996281344310

waiting outside the door for my wooting

[coarse gazelle]

Day 10 Posting cinnamoncat until my wooting arrives....

[trim musk]

https://tenor.com/view/sad-cat-looks-out-window-gif-26527457

can we do some guessing time

when is my delivery coming

[hoary kindle]

one person did yea

[quartz radish]

@hoary kindle no way what was their order date and carrier?

are they in this chat come forth

[hoary kindle]

ups and the 10th

[trim musk]

ITS HERE AND IM AT WORK

[formal reef]

You shouldn't share the tracking number

[trim musk]

take it from me

i dare u

[trim musk]

its already in my parcel the tracking number doesnt work anymore

thank you tho im just happy rn

[trim musk]

ok

im not happy

usps open my box before i did

[weary sluice]

They got “label created” on the 10th and they received the 15th I’ll reply to it so you can see, they sent it in general but someone showed it here

[weary sluice]

! (Go to message below it is also UPS proof)

[calm stag]

My order is arriving today i only have fedex so I choose it and it took me like 5 days to deliver, same batch like you btw

[weary sluice]

Country?

[calm stag]

Saudi Arabia

[weary sluice]

Ah we’re in Canada so the only option was express saver UPS

[calm stag]

Yup also me was economy FedEx

[rose rain]

https://tenor.com/view/op-delivery-factory-fed-ex-roll-gif-10980615

[quartz radish]

@weary sluice lucky man

@calm stag yeah i wasnt able to pick what shipper when we ordered its different per country and person it gave me and some others ups

@calm stag 5 days damn dude im on day 11 or 12 now no sight support is dealing with it

contacted them on dec 12

after waiting 5 days since the 8th of label created with no update on that

i decided to reach out and they replied and are working on it

they have good support and staff holiday season may be complicating things but damn me and seasyn have been wating 12 plus days as well

https://www.youtube.com/watch?v=BE8X_RgT5RM

like this keyboard is amazing and sounds amazing too and has the best software

ill just have to wait forever patiently

[vast magnet]

Canadian Wooting Celebration when we get ours

[oak patio]

for real pls start a Canadian event or something else xd

[rose rain]

Entering day 12 for me atm 💀✈️

[dull dagger]

https://cdn.discordapp.com/attachments/1084226157907554441/1450857282438037514/caption.gif

[quartz radish]

Day 12 Canadians patiently wait for their wooting which was promised originally on Dec 10

[weary sluice]

Create your ticket now, wooting doesn’t reply on weekends

[quartz radish]

im already done the ticket they reached out since this week already

me patiently waiting for my wooting til i lose my mind after spending money

https://tenor.com/view/halloween-halloween-decoration-electric-shock-electrocuted-electric-chair-gif-3437669759357101102

a total not woot woot moment

lesson learned dont order during holiday or november and dont order if residing in canada

only buy if from usa or eu

until theres more facilities worldwide or amazon selling it then wait

lowkey though man i wish they launched it during spring or summer

such a good keyboard though

https://tenor.com/view/halloween-halloween-decoration-electric-shock-electrocuted-electric-chair-gif-3437669759357101102

i love this gif haha

[weary sluice]

Honestly don’t think it’s wootings fault, yes it sucks but this all falls on UPS being a terrible service. Anything else and it would’ve been fine maybe slower but better

[oak patio]

I submitted my ticket last Friday 😭 still no response

[quartz radish]

@oak patio ur reaction

https://tenor.com/view/halloween-halloween-decoration-electric-shock-electrocuted-electric-chair-gif-3437669759357101102

ups is terrible 😹

purolator or fedex woulda been better let alone amazon prime

they needa sell stuff on amazon tbh

razer and other gear is on there even steelseries

and if you are gonna sell it privately on ur site

why not use purolator or fedex like most people

[oak patio]

fr I paid $30 for usps at this point I would prefer an option of $50 for FedEx or Purolator OR EVEN POST CANADA 😭😭😭😭😭

@quartz radish

https://tenor.com/view/waiting-for-help-waiting-skeleton-gif-20459610

https://tenor.com/view/waiting-still-waiting-take-so-long-long-time-soo-long-gif-17783748892794481996

https://tenor.com/view/longtime-titanic-84years-gif-5134219

😭😭😭

[formal reef]

#💬│general message

[weary sluice]

Or UPS from USA to CAN I have no issue paying the tariffs difference

[outer shell]

Fuck posteitaliane which sucks with their service and DHL that now has a partnership with this bad company. Sorry but I wanted to express how I felt about this. Yesterday my package was out for delivery but guess what… poste decided to keep it for monday

I’ll stay in here for 3 more days it seems

[oak patio]

ye same

[weary sluice]

Real don’t worry we’ve experienced frustration too

Our UPS batch has been stolen by UPS employees or something been waiting since the 8th

[zinc horizon]

Do couriers actually have problems when they didnt scan a package and it gets lost? Because someone lost alot of keyboards at 8th

[outer shell]

Omg that’s so bad

Santa has been good and it has just arrived btw, finally

[robust viper]

Does anybody had bad experience with dhl?

[left horizon]

I have right now 🙂 9th day of waiting for the package to move from their export facility

[wooden palm]

europe?

[robust viper]

oh im sorry to hear i ordered on thursday hoping it will come this week

[left horizon]

Yeah Poland

[wind hamlet]

my bro is giving his old 60he to me and im so excited

[torn valve]

W bro

[wind hamlet]

yeah he got the 60he v2, hes giving me the v1 he used

[rose rain]

https://tenor.com/view/ups-truck-gif-5025871

[oak patio]

https://tenor.com/view/boxes-stealing-getting-the-box-box-going-down-the-stares-gif-17296095

[wooden palm]

Guys is UPS safe to order now from europe?

[hoary kindle]

why? u planning on getting the replacement on the 22nd?

[wooden palm]

yeah

[hoary kindle]

i think it was just the 8th where ups went wrong

i think replacement should be fine, we will prob get before the new year

(i hope)

[oak patio]

in 9 days I don't think cuz count 1 days for packing plus 1 day for shipping to ups it's only let 7 days to ups to delivery the wooting to our house

so I think probably the 2-3 January

[rose rain]

My 2nd part of the order was shipped with UPS... And this time they scanned and have a delivery date at least. 🤣

[quartz radish]

day 13 now gonna be day 14 tommorow

have fun waiting yall if ur in canada

canada is taking the longest

pre ordered on nov 6 during campaign atleast support replied since monday

actually 8 days they replied to my ticket no package yet they are investigating they said

For your shipping method and country, taking the holiday season into account, the timeframe is 21 days - until Dec 30.

hould the parcel tracking not update to show that it is en route by that date, we can safely assume the shipment to have been lost, and send a replacement.

Thank you for providing your full address.

After double-checking, the address is correct in the shipping information for the order. We are also investigating this issue with our fulfillment center. Once there is any update, I will keep you informed.

Thank you again for your patience and understanding!

Let me know if you've got any questions or need additional support.

You may be experiencing what is called a No First Scan error, which occurs either when there is a problem with how the shipping label was created, or if the parcel carrier fails to scan the shipment when it gets picked up.

We will get this situation resolved, but it may take some time to do so. A portion of shipments that experience this problem simply skipped a scan point and will show up later in the logistics process.

its been 13 plus days

kind of messed up that ups express saver is 1-3 days max and its day 13 now

woulda expected it to come last monday or this friday but nope

like i honestly don't know if it will come anymore and why i even ordered/ pre ordered on nov 6 at 5am and one of first of many people

like its quite unfair others have gotten their keyboards in the states but no one in canada

like I don't wanna complain or talk about it anymore it makes me upset that i spent 330 cad and havent got it yet

https://www.youtube.com/watch?v=hVGKkvy4NGw

still better than the competition i guess....

[latent path]

At this point, I expect Wooting to send out an official email explaining what’s going on, instead of leaving everyone in the dark.

[oak patio]

plus my ticket December 12th is still waiting..

[coarse gazelle]

Day 11 Posting cinnamoncat until my wooting arrives..

[vast magnet]

https://cdn.discordapp.com/attachments/1084226157907554441/1450857282438037514/caption.gif

[potent vapor]

Yo does anyone know if Wooting said the preorder stickers and switches were delayed? My order is waiting on them and says they're expected the 18th and 19th of December but the date hasn't been updated and its the 21st now.

[quartz radish]

Journal Entry

Day Thirteenth since the Order Was Placed,

The owls have not come.

Each morning I open the door with foolish hope, half-expecting to see the crate resting upon my doorstep, humming faintly with the promise of speed and precision—the fabled Wooting v2, spoken of in hushed tones among those who duel with keys instead of wands. Yet again, only cold air and silence greet me.

I have written to the merchants more times than I care to admit. Their replies are courteous, calm… maddeningly so. They insist the artifact is en route, carried by forces unseen, delayed by circumstances beyond even magic’s reach. UPS, they call it—a courier guild of questionable reliability.

Still, doubt creeps in like a Boggart at dusk.

What if it has been lost between realms? Misplaced in a warehouse labyrinth? Or worse—claimed by another before it ever reaches my hands? I feel the pull of impatience growing stronger each day, my thoughts racing faster than my current, inferior keyboard ever could.

And yet… I must hold hope.

Great relics are never obtained easily. Every wizard’s tale speaks of trials before triumph. Perhaps this waiting is part of the test—one final lesson in patience before mastery is granted.

Tomorrow, I will check the doorstep again.
Tomorrow, I will believe again.

But tonight, I write this by wandlight, anxious and wary…
hoping the next knock I hear is not another disappointment,
but the arrival of what I’ve been waiting for all along.

— P.

[hoary kindle]

u doing too much ngl

i stopped checking, just wait till replacement date

find something else to do till then

[quartz radish]

hahah lol\

now at this point my journal logs are jusst like notes u find in hogwarts legacy lmao

[quartz radish]

there was no date mentioned in my email neither maybe they forgot to say it but its probably the same case as urs

monday they will reach out once more and say sum patiently waiting

[quartz radish]

for sure i grinded hours on hogwarts legacy

then i went the gym 2 hours

[rose rain]

As others said they should email or something to the people affected by this with a solution and some debrief of whats is happening. This is my opinion too.

Day 13 for me too btw.

https://tenor.com/view/keep-calm-keep-calm-and-carry-on-keep-calm-and-keep-counting-keep-counting-count-every-vote-gif-18982010

[weary sluice]

I hope wooting staff corrects me if I’m wrong but I don’t believe they will email you have to take action and create a ticket for a replacement / refund. But if they mass email the people that were affected in that batch it would be a lot more efficient and easy

[rose rain]

I created a separated ticket for this matter earlier too (few days ago) . With no answer yet wich i understand because of the amount of tickets during this time and i know there will cause even more delays with this problem and others. So yes i agree with you.

This is causing even more frustration because me and others splited the orders and paid other shippment to get the keyboard earlier. And with this the other stuff will get here soon and no sign of the first order.

[robust viper]

https://tenor.com/view/halloween-halloween-decoration-electric-shock-electrocuted-electric-chair-gif-3437669759357101102

[merry bison]

It’s almost 2 weeks and still on label created

[rose rain]

https://tenor.com/view/were-gonna-need-a-miracle-omar-hamza-seal-team-s6e9-were-gonna-need-luck-gif-27099793

[potent vapor]

Yo does anyone know if Wooting said the preorder stickers and switches were delayed? My order is waiting on them and says they're expected the 18th and 19th of December but the date hasn't been updated and its the 21st now.

[oak patio]

welcome to Canada club

[merry bison]

It’s not to Canada

[rose rain]

Its Canada and EU label created stuck gang day 13 🤣

[rose rain]

Batch marionet 4?

[merry bison]

sorry what do you mean

[rose rain]

Your keyboard batch number

[merry bison]

how to check it ?>

[rose rain]

NVM, leave it 🤣 i saw your discord roles with you batch numbers and probably its the marionet 4 just like me

But if you want to check go to your wooting Hub

[weary sluice]

alright gamers tmr is the day we will be eligible for a refund / replacement hopefully our tickets dont take too long to process

[granite bramble]

Why what happened

[weary sluice]

UPS lost our batch sadly weve all been stuck on "label created" since monday morning after wooting handed it over to them

dec 8th monday morning

[rose rain]

https://tenor.com/view/raingump-kto-kounotori-kounotoritoken-lbow-gif-16962943832134133311

[oak patio]

https://tenor.com/view/fake-fake-smile-gif-4311730897061113692

[weary sluice]

It’s the last stretch guys 🫡

[zinc horizon]

Finally waiting is over

https://tenor.com/view/man-free-man-freedom-free-chain-gif-2032133702890087634

[open zephyr]

ups more like oops

[rose rain]

Day 14

https://tenor.com/view/мда-gif-15258606377206180081

This is not going well...

[zinc horizon]

Shouldnt be there emergency stock for people who lost they keyboards so we dont have to wait for months for another batch? As its said on discord

[wet granite]

unless we somehow run out of the emergency stock yes

but replacement order sounds more like you ordered and paid spare parts

[zinc horizon]

That was cancelled last week and money returned already too

[robust viper]

My estimated delivery time keeps getting delayed

[wooden palm]

You got a replacement already?

[zinc horizon]

I have got confused abit, i thought this screenshot refers to my replacement from 8th because i canceled my second order last week but the screenshot is actually refering to my canceled order so its irrelevant info here and in email even.

Anyway support also told me i will get my replacement shipped in few days starting today with new order number.

So im thinking i will get my replacament order around 25 - 26th

and in first week of January i will get the keyboard propably (i hope)

[rose rain]

🙏

[left horizon]

11th day since last parcel update from DHL… package still seems to be stuck export parcel center

[merry bison]

Well, I got email that they lost my package and they’re sending a replacement

After 14 days of waiting

[rose rain]

Pattently waiting for a email or response too💀 its been a stressfull and long wait.

[oak patio]

my ticket is waiting til 12th December..... for a response

(for replacement)

[latent path]

How long did you guys had to wait for an email response? I sent a ticket 4 days ago and yesterday I sent another one asking for refund.

[oak patio]

idk 😭

[left horizon]

E-mail from Wooting or DHL / UPS ?

[merry bison]

Wooting

[hoary kindle]

i got my email earlier for the replacement

[rose rain]

https://tenor.com/view/explosion-spongebob-bomb-explode-gif-4733351312397227135

[wooden palm]

support sent me this :

It's unfortunate that your original shipment didn't deliver to you. We will create a replacement shipment with a new order number for you in the next few days.

You can always track your replacement order by logging into your Hub account:
https://wooting.io

This will be fulfilled when all items are in stock. Once it ships, you'll receive tracking information sent to your email address.

Additionally, the shipping method of replacement will be upgraded if applicable to your designated address.

Thank you for your patience as we resolve this matter, enjoy your new stuff!

"When all items are in stock" ?

[oak patio]

at least they responded to you. 😓

[rose rain]

Yeah lool

[hoary kindle]

in my email they told me my configuration was in stock

only cause i asked them to switch me to the module if it wasnt and i offered to pay the difference

This will be fulfilled when all items are in stock, which everything seems to be still at the moment. Once it ships, you'll receive tracking information sent to your email address.

[zinc horizon]

yes i got the same email haha

[hoary kindle]

cant wait till it shows up in hub

[rose rain]

https://tenor.com/view/waiting-little-rascals-black-and-white-tv-gif-7351141631919267269

[oak patio]

😭 😭 😭 😭 😭 😭

[vast magnet]

God speed brother

[vast magnet]

https://tenor.com/view/mambo-spin-loop-gif-15917688480583893863

me waiting for wooting

[oak patio]

https://tenor.com/view/fml-sylvester-cat-annoyed-head-bang-gif-16176152

me :

[rose rain]

https://tenor.com/view/caseoh-planet-explosion-fat-gif-6565108099186451043

Me

Unbelievable the rest of the order is already arriving tomorrow or wednesday.
💀

[oak patio]

🥹 maybe I would get mine before gta6

[frozen birch]

what are we waiting for chat?

[sleek folio]

Several packages 😔

[verbal tree]

https://tenor.com/view/erbgutschaft-gif-3632807975273083313

[weary sluice]

Lol told y’all 😭

But that’s bs I didn’t get anything I sent a ticket in saying if it’s a issue of having to wait for the February batch or stock please refund if it’s in stock send replacement then I got hit by “would you like a replacement or a refund” like I just said what would be best in the situation 😭😭

[kind spindle]

Has anyone else purchased a silver aluminum case 60he v2 and after purchasing it says that it's a pre-order? When I was buying it said that it is in stock and that the estimated delivery would be between 25 dec - 6th jan

[rose rain]

This is the full keyboard

[kind spindle]

Wdym by that

[rose rain]

This is the case

Nvm

I thought you wanted only the case

[kind spindle]

Oh sorry, I ordered the whole prebuilt keyboard, not just the case

[rose rain]

Ah

[kind spindle]

that's very misleading on the website, since it clearly is not in stock

[reef lintel]

Did the same. Order status even says ready to ship, all items in warehouse. Then below it says the case wont arrive until late january...

[kind spindle]

what did you order?

[reef lintel]

Maybe not just the case, but the whole keyboard

[kind spindle]

not even nordic is available?

[reef lintel]

I guess not

But said available when i ordered, and it even says all items are at the warehouse, then right below it says the opposite...

[kind spindle]

I ordered mine this morning, it said it was in stock

I checked an hour ago and it says that it's a "pre-order"

[reef lintel]

mine even says estimated delivery in december still... Which is obviously not going to happen

[kind spindle]

mine only said that when placing the order lol

matter of fact, it still says the white version is in stock

[reef lintel]

cant be that hard to tell if its in stock or not...

[kind spindle]

There should be a dedicated assigner in the warehouse that checks for stock

This really ruined my experience :d

[hoary kindle]

not as bad as the label created incident

[reef lintel]

tell me

[hoary kindle]

label created 8th of dec, still on label created today

[oak patio]

fr I pre order in November and still waiting

[hoary kindle]

^

[kind spindle]

ye I scrolled a little and noticed it, over 3 months wait is outrageous

[reef lintel]

just creating the label 2 months in advance

dont worry

[weary sluice]

Goosebumps thinking about it

Hope we all get our replacement soon, honestly idrc if I get a black or white one I just want it here soon

[reef lintel]

confusing. Says its expected jan 19, EU-Marionet-2 batch under "my orders".

If i check the status under the support page, it says ready for shipment, part of EU-burrito-0 batch...

[vast magnet]

is there still stock?

[weary sluice]

Have no idea I’m actually kinda pissed I’ll send what I sent

[weary sluice]

Hey! my order has been stuck at "label created" (since the 8th of dec) i am emailing early as i know a ticket takes some time. I would like to request a replacement as long as it does not put me into the February batch.

and the response was

It looks like your shipment may have been lost and enough time has passed to correctly assume that.
We'd like to send a replacement shipment to ensure that you get what you paid for, with that I can set up a new shipment for you. If you'd prefer a refund on your order, let me know and I can process that instead.

[vast magnet]

sounds like there still is

[weary sluice]

i wouldve thought theyd do the process and then cancel if needed for the refund but now i have to wait another week for them to respond so they can put it through

this whole thing has taken longer than maxing out a townhall

[hoary kindle]

heres mine

[weary sluice]

dude they just hate me

like im fr requesting a replacement if the stuff is available and now i have to wait even longer

[hoary kindle]

my wooting support person is the goat fr

[weary sluice]

fara did me dirty

[hoary kindle]

name calling is crazy 😭

fara is the goat

i even left a positive review

@weary sluice i think if mine was in stock urs definitely should be

i had the black og prebuilt

which was the most popular and shows out of stock on the website

[weary sluice]

sadly i got the split

i was really looking forward to the split

[hoary kindle]

then its definately in stock no?

less popular so they probably have more spares for cases like this

[formal reef]

They keep extra stock for replacements

[weary sluice]

i guess we will know next week

[hoary kindle]

^

nah i think ur good

i wouldnt worry, i still trust wooting

i hunting ups down tho after this is over

[weary sluice]

i want to its just getting harder each time

[hoary kindle]

:(

ups did us dirty

[weary sluice]

yeah fr screw UPS

[hoary kindle]

some guy definitely found out there was wootings and stole them

[weary sluice]

yk the cherry ontop would be if these also go missing

[hoary kindle]

stop.

[weary sluice]

i agree they prob saw them and grabbed them

[hoary kindle]

manifest good things not that

[weary sluice]

sorry sorry, we will all recieve our wootings and celebrate together

[hoary kindle]

im on vacation for the week, i get home next monday so a lot of time

[weary sluice]

hows your TTS going?

[hoary kindle]

i took a break from it

i bought clair obscur e33

so ive been playing that

its a really fun game i highly recommend

[weary sluice]

e33 looks cool i just dont know if its my type of game

[hoary kindle]

ive never played a game likr that before cause i didnt think id like it either

was definitely worth it

@weary sluice does ur replacement show on hub yet?

[weary sluice]

no i think im going to have to wait until someone sees my ticket and responds again so 2-7 business days before they start the process

[hoary kindle]

oh

[weary sluice]

thats what i mean fara did me dirty

not valerie i misread that part

does yours show?

[hoary kindle]

not yet

going to follow up to make sure nothing went wrong

ur replying to email and not creating new tickets right?

[weary sluice]

yes im replying, i feel like they get cycled into new ones as well so it just looks like any ticket

[hoary kindle]

oh idk then

[vast magnet]

iirc once u get the email a reply will be within 1-3 business days

[weary sluice]

Big W still we are so close to Christmas I’m not sure how quick that would be

[hoary kindle]

i think @brisk hornet had his replacement order show wooting hub

praying mine shows up soon

[vast magnet]

Canadian Christmas came early... (2026)

[oak patio]

my ticket from the 15th is still waiting ... 😭

[wind hamlet]

says my wooting 60he will arrive January 13, kinda sad

[rose rain]

Day 15 no news for me

Lol

[weary sluice]

Mine got into wooting hub as soon as they responded

[weary sluice]

It’s lost brotha

[rose rain]

Yeah i know.... Buy still no answer to the ticket created last week.. Nothing.

We have been waiting and waiting since the 8th.. And now this.

[weary sluice]

Yeah idk I guess I was fortunate they answered right away

[reef lintel]

Contacted support. Turns out all my item ARE in stock, even the aluminum case.

I guess that’s because it’s prebuilt, so I don’t have to wait for a batch

[kind spindle]

so what about the delivery date

[reef lintel]

They just said “a few extra days” as they are busy. So I hope <10 days

[kind spindle]

I doubt it will be the same for me, I did buy it when it was initially in stock, but now they put it as a pre-order

[reef lintel]

Probably right.

Nordic is still in stock, even on the order page

[kind spindle]

Ye you might just be able to get it earlier

[wooden palm]

Replacement order in "ready to pack" ✅

[rose rain]

Happy for you 🙏

[kind spindle]

Well my estimated delivery is late jan - early feb

[zinc horizon]

You are fast Gz mate

Hope mine will be created as well today

[robust viper]

My order finally shipped

[oak patio]

fr plus the holidays are coming... ig my ticket will be solved in January......... gg

[reef lintel]

Took just 5 hours for support to answer and confirm that my order is in stock. Surprising in this period

[hoary kindle]

mine shows too now

[rose rain]

Just left my feedback in discord about this. I think you all feell this too.

[oak patio]

nvm just got a response from Maarten

[rose rain]

Good

🙏

[oak patio]

I pray for you now

[rose rain]

2 part of the order already arrived.

[oak patio]

nice

[formal knoll]

No news on the travel case yet 🙁 EU-citroen-0

[rose rain]

Thanks! I got the email 🙏

🎉

[robust viper]

is this normal ? like i have no info what happend to it

[rose rain]

May take a while to the courier update the tracking

[weary sluice]

I have every colour

[rose rain]

[fluid cave]

how's the waiting going

[wooden palm]

Collecting all the infinity stones

[weary sluice]

we join together and rule the universe

[oak patio]

I finally got my confirmation email for the replacement this morning! Now I just have to wait for the shipping notification and delivery date. Thanks for the sympathy, everyone! 😎

[weary sluice]

We’re really moving up now 🦔

[coarse gazelle]

Day 12.13 and 14 Posting cinnamoncat until my wooting arrives

Waiting since NOV

[vast magnet]

did u get split

[weary sluice]

i believe they got a normal one due to their typing needs

i did get the split though

[hoary kindle]

nope

yea i press space with my right hand so the small right spacebar doesnt work for me

its fine for gaming but i use it for productivity and coding too

[vast magnet]

sick

my canadian brothers I have also contacted support but will probably hear from them after Christmas but tis okay. We shall get our v2s

[weary sluice]

low k they were really quick to respond idk if i got lucky but just make sure you have a ticket confirmation in your email

[vast magnet]

yea no worries I did mine like on the 18th

not really in a hurry. got my confirmation email too

what are the chances I get the same dude as last time lol

[hoary kindle]

what does the tracking link say?

[weary sluice]

what was wrong with the guy?

[grizzled lily]

Label created from Dec 8😩

im in Canada

[hoary kindle]

make a support ticket requesting a replacement

also welcome to the gang

[weary sluice]

Welcome to the group we have all been cursed by UPS

[grizzled lily]

Thank you guys!

I sent to them, but all I received was this.

[split orbit]

please don't show your order number

[grizzled lily]

thanks for your reminding