🕒│waiting_room

[peak shuttle]

fkin troll made me check my email too

[simple jackal]

xd

[peak shuttle]

did you get that just now?

surely that means im gonna get mine soon too surely surely theres no way not surely surely

[glossy geyser]

yeah should do i just got mine now

[peak shuttle]

oh alr sfe

[silent rivet]

when someone from kracht with the label thing going on gets some kind of update, like on the way, pls @ me lol

[golden saffron]

where are u?

[simple jackal]

uk

[golden saffron]

UK?

damn , so you got it today

oh

tommorow*

annnnd i stil dont have any info about where is mine 😦

[simple jackal]

where are u

[golden saffron]

Latvia

@simple jackal

[simple jackal]

hello guys someone have this keycap ?

[ocean vector]

incredible proof of delivery photo

[toxic dew]

i couldnt find it in the discord, how can i get the role if i got my wooting?

[wet granite]

https://hub.wooting.io/ -> register/login with same email as order -> Your Account Page -> link discord -> click Refresh Rewards

[tulip sphinx]

#1070668460905988106 has several

[simple jackal]

That shit looks opened and kicked

[outer briar]

What’s the quality difference on the take control keycaps?

Much better?

[tulip sphinx]

Compared to... what?

[outer briar]

The stock ones

[tulip sphinx]

The same. Both PBT.

[outer briar]

What’s with the price hike then? The design I assume

[tulip sphinx]

I don't follow.

[outer briar]

Why is it $45 more

[tulip sphinx]

It's... not?

[outer briar]

Ohhh it’s additional

[tulip sphinx]

Ten bucks.

[outer briar]

Why the attitude man. Just looked more expensive when checking out

Didn’t see you get both keycap sets

[tulip sphinx]

No attitude. Just confusion 😄

As for why there's a ten bucks difference, is that the dyesub process is rather complicated. Doing it on all four sides is very uncommon and complex (lot of things can go wrong causing an issue on one side, leaving the keycap useless)

[fallen gate]

anyone part of the EU-Planeet gang??

[sacred wagon]

yessir

16th - 19th 👀

[fallen gate]

same!! that's very soon 🙌

[opal cloak]

haven't got any update

from ups

anyone got the same issue?

[midnight tulip]

And so do I

[quasi token]

Canada here, part of EU-Kracht. Got my keyboard today! Shipped on Friday, delivered on Monday night at 7:30pm

[midnight tulip]

I also got the shipping order number on friday, but there is still no news. Has your ups been updated?

[tight pagoda]

how long does it normally take for ups express saver to ship out once the product has been created?

[last lantern]

@quasi token wtf

why yours are so fast

[quasi token]

Yes throughout the day it was. Later it changed from out for delivery to 'on the way' so I wasn't expecting to get it today but UPS delivered late. Now I have confirmation and proof of delivery. I would also check out the shop app for your phone they had way more info on there than UPS website

[quasi token]

I live in Vancouver so maybe that's why

[last lantern]

me eu kracht

and still stuck at label created

💀

[tight pagoda]

same

[midnight tulip]

Such anxiety

[hidden heron]

This may sound dump but on the 60He there is the FN+Enter key combo to quick change between profiles, does anyone know how to set this so it changes between more than 2 profiles? is this even possible?

[strange fjord]

,

[plush river]

Any eu-kracht from asia have received your wooting here?

[midnight tulip]

no

[astral sinew]

do any wooting staff now anything about the label created issue?

[midnight tulip]

No, they keep talking about email contact, but I sent an email three days ago and still no reply

[astral sinew]

no problem, just wondering since it seems like a bigger issue :)

[midnight tulip]

ye

[livid walrus]

Wooting arrives in Tokyo!
ｷﾀ━━━━(ﾟ∀ﾟ)━━━━!!

[last lantern]

wtf

when your label has been created

[pure hill]

label cration has nothing to o with wooting its the couriers hands

[last lantern]

just asking lol

[pure hill]

wasent talking to you lol

[last lantern]

??

no one is literally talking about label except me

[pure hill]

^

[junior crescent]

btw anyone in NA-Star that haven't received their keyboards yet?

[astral sinew]

mate, it legit says they havent recieved the package from wooting.

[midnight tulip]

EU-Kracht？

[torn valve]

https://help.wooting.io/en/article/possible-problems-during-shipping-with-solutions-gjdw72/#3-problem-no-first-scan-errors-stuck-on-label-created

We've got a helpfiles document that describes the issue, but the resolution needs to be handled via email

[astral sinew]

no problem. its only been 5 ish days, probably best to wait a bit longer?

[limpid heath]

What batch?

[livid walrus]

YES←❌
(amendment)EU-Kracht-2

[limpid heath]

I contacted UPS and they said label created is a process that takes few mins to creat online. It doesnt mean ur package was taken by them physically, basically the package is stuck with wooting or the "fulfillment center".

[astral sinew]

i do not understand what you are saying

[livid walrus]

a

no,EU-Kracht-2

[midnight tulip]

mine isKracht

[limpid heath]

UPS didnt receive the package if they did they would have scanned it within a mximum of 24 hours. Its been 5 days already.

[livid walrus]

Was that so?
Sorry for not being helpful.🙏

[torn valve]

UPS says lots of things that aren't true lol

[runic geode]

wait, how did EU-Kracht 2 obtained wooting before EU-Kracht

[simple jackal]

it is so close holy shit lol

[astral sinew]

Still says that it should come monday. Would they have pushed that day back if it wasnt a mistake?

[limpid heath]

Unfairness bro

[torn valve]

Once you have a tracking link, that's the best source of truth that anyone has. Should the parcel fail to show any updates to tracking to show that they've received it, after a certain amount of time we can assume the parcel to be lost and send a replacement

[astral sinew]

Alright, ill leave it for now then. it coems

[limpid heath]

Bruh u have a date atleast.

As soon as possible since 9th june

[midnight tulip]

@torn valveCan you check for me EU48940H and EU49615H Is it out of the PUS?

[torn valve]

I don't have any more information than you do

[astral sinew]

make a UPS acc and they tell u

[livid walrus]

Immediately after ordering, it was EU-Kracht.
When the shipping schedule was postponed, it was scheduled for EU-Kracht-2.
So I thought it was changed to EU-Kracht-2, but I am not sure.

[limpid heath]

Created, nothing changed.

[midnight tulip]

I live in China, i am also in the same batch as you, but my ups still has no information

[limpid heath]

Poor management i guess

[midnight tulip]

Maybe.

[clear mural]

Welcome to ups

[livid walrus]

Oh…
I think it should have arrived in China by now, since it was shipped from the Netherlands a week ago and traveled from Germany to Shenzhen (China) to Tokyo.
You might want to contact the courier company once.

[midnight tulip]

，ok

I asked UPS and they said they didn't receive the package

[astral sinew]

uh oh

[runic geode]

is it possible for an entire pallet of wooting to be stolen or lost?

[astral sinew]

did they miss our whole batch?

[midnight tulip]

Ups said that the goods were not updated within 24h, that is, they were not received....... Who do I trust

[placid belfry]

Oof.

[torn valve]

Just because their support rep doesn't see the parcel in their system doesn't necessarily mean that they don't physically have the package.

Somewhere between the fulfillment center printing the label and UPS scanning the package, something went wrong. It's not possible to know whether it's sitting out on the dock at the fulfillment center, sitting in the back of a UPS truck, or waiting in a pile at the distribution center to get sorted.

If the package isn't found in a reasonable amount of time, we can assume it to be lost and ship a replacement. Until then, nothing to do but wait

Our definition of "reasonable amount of time" in a worst-case scenario

[astral sinew]

45 days for au dayummm

all good, appreciate the trasparency mate!

[midnight tulip]

ok，i

know

[torn valve]

Specifically for DeutschePost, as they use a mixture of train and boat transit and have notified of shipping times to Australia in excess of 40 days:
https://www.deutschepost.de/en/a/aktuelles.html#australien

[astral sinew]

3-6 days it said :((((
all good

[last lantern]

why is ups so trash

i paid them like $45 and they do service like this?

[proper star]

well easy, you maybe paid ups $45 but i bet ups pays their drivers and warehouse workers like shit, and they are the ones doing the service

[pure hill]

god 40 days shipping is absolutly brutal

Any way to tell what shipper we have

[torn valve]

Your order confirmation email has this information

[pure hill]

(Deutsche Post - Economy Postal)

agony, pure pain, suffering

i dident see the option to pay for better shipping or i would of

[astral sinew]

this the 45 days?

[pure hill]

nope u good

i think im fucked tho

[astral sinew]

oh so this isnt relavent for me

[pure hill]

[grave current]

mannnnnnnnn im stuck on label created for 4 days

[placid belfry]

So this is the moment I am actually starting to get concerned. I wrote DHL yesterday as the phone doesn't do anything for me, let's see what it does. I'm guessing with luck it's there next week but surely not this week...

[quick jewel]

When mine was shipped it literally had no info for days after initial scans then it was suddenly scanned in Korea customs as next update

[placid belfry]

Huh. Comforting. I have shipping updates for some hookah tobacco that was sent out later and will probably arrive earlier 😄 DHL wasnt even able to come by my place yesterday due to being behind on work

Cant fault them for that actually

[crude lynx]

[limpid heath]

Who is the unlucky person in our batch who fked us all up

[limpid heath]

To be serious, is this normal? It seems all of us who are currently affected are all kracht specific people, dont this require an urgent reaction from you guys? I didnt see this much complains in a single batch before

[astral sinew]

mate im sure they're doing there best. Its not their fault, its the couriers.

[torn valve]

It is normal for a handful of shipments in each batch to experience some kind of problem. Typically less than 1%, and so far that seems to be the case with these batches also. But when thousands of shipments are sent at once, less than 1% is still a couple dozen orders.

[limpid heath]

I am not blaming them, I am simply pointing out the issue to be kind of shared among many of us. It might require their action.

[silent rivet]

I always wonder why I'm unlucky enough to be in the 1% of order troubles all the time, but not in the lottery 1%. Some shit going on here

[pure hill]

did u kick puppies in another life?

[torn valve]

Industry standard for 3rd party fulfillment centers is 2% of shipments failing, that we consistently run at or under 1% is actually pretty good

[silent rivet]

I guess I wouldn't know but if I did, my keyboard deserves to get lost at sea

[torn valve]

Not to disrespect how much it sucks to be part of that 1%...

[limpid heath]

Its just like when riotgames ban u and say u r among the 0.001% toxic players when u literally see toxic people each game 😂😂😂

[pure hill]

yeah u had it coming u dirty puppy kicker

[tulip sphinx]

Dude...

[torn valve]

Just rest assured we've got your back, it just might take a little longer than expected

[midnight tulip]

I purchased two goods and they both did

[hot saffron]

Is this all abt shipping just being stuck on label created? I'm in the same boat

[silent rivet]

100%. I'm not worried I know you guys got our back and are doing all you can from your side. this stuff happens, its just statistics!

[limpid heath]

u r less than 1% no problem

[pure hill]

exactly this

i dead ass couldent imagine being a customer service rep via discord sounds like hell on earth haha

[limpid heath]

Yes guys u r doing great just some rant here and there everyday to vent out some of the frustration

[silent rivet]

I think most people just need this, I do sometimes too. You're excited and then a little let down and you just wanna vent.

just, go easy on the guys doing all they can for you hehe

[pure hill]

yeah its deeply frustrating especially with the price of the product

[placid belfry]

Just wanted to second this. Like, I hope you get that none of our frustration is directed at Wooting, we just want to have our stuff ❤️

[pure hill]

❤️

[simple jackal]

LETS GOOO

[limpid heath]

I buy it I offer 500$

[simple jackal]

bro what

why would u want to buy it lmfao

[proper star]

[pure hill]

sounds like profit to me

[simple jackal]

i mean i'd consider it if I didn't wait a month + having mods n keycaps for it coming

• cant be sure if the guy is trustworthy

[last lantern]

@simple jackal country?

[simple jackal]

uk

specificly scotland

[distant gazelle]

@tulip sphinx is there any way i can see the cost of my orders? i can see my orders but i can't see how much i paid i.e. i wanna see how much the keyboard was and the shipping was

[tulip sphinx]

Uh... you'd have to check your emails I think.

[distant gazelle]

i'll do that

[bleak plover]

yooo I'm the 1%? cooooooool

[silent rivet]

welcome to the brotherhood!

and sisterhood and non binaryhood too everyones welcome

we identify as "wootingless people"

[sand solstice]

#BatchNA-Galaxy got mine a while ago feels so nice to play and type with

[frozen furnace]

woooot

[stray escarp]

how do i put the strap together

i have 2 screws then this big thing

oh nevermind one was already pre screwed and one wasnt so got confused lmao

[silent rivet]

lmao I wish these were my problems

congrats on your new keyboard!

[stray escarp]

tyty i've just put it together and it's my first 60% so typing feels so weird for now

[silent rivet]

yeah 60% is weird at first but you'll get used to it!

[peak shuttle]

must be the last kracht order yet to be delivered 🙏🙏

[pure hill]

i doubt it

[quartz cove]

Ups just came now hehe

[simple jackal]

I NEED IT

I ONLY HAVE 2 HOURS MAX TO WAIT

BUT EVERY MINUTE FEELS LIKE A DAY

[frozen furnace]

[runic geode]

another EU-Kracht2 before Kracht?

[quartz cove]

Umm yh

🤷🏾‍♂️

[simple jackal]

what country did you get it delievered to stich?

[pearl widget]

New keyboard looking and feeling smoooooooth!

[runic geode]

this doesn’t sound just at all

[mellow zinc]

EU kracht here too still stuck on creating a label for me too, specifically mine is coming to au for anyone else who is stressed

[limpid heath]

I refunded , good luck bois

[pearl widget]

yeah mine got sent to AU, just received today

[plush river]

My friend kracth2 have received his kb in asia

[limpid heath]

totally not wooting fault remember kracht was delayed for fairness

For ster

[mellow zinc]

@pearl widget Eu kracht?

[plush river]

Meanwhile kracht has to wait couple more days before investigation start with fulfillment center.

[limpid heath]

Scalpers ftw

[pearl widget]

tbh, i cant remember which batch of EU i am, the batch was intended to be ready to be dispatched on 29/5, had to confirm address so was shipped out on 6/6

[silent rivet]

k now I'm worried because kracht was supposed to ship before kracht 2 NOW IM WORRIED BOIS

stop making me worry

mark said it was going to be ok!!

[limpid heath]

Should have bought from scalpers, ur fault

😂😂😂

[placid belfry]

If you are so unsure try to contact the parcel company that's in charge. I did so now I only have to wait

[silent rivet]

Yeah they say they havent received the parcel & tracking says the same

[mellow zinc]

Ahh sweet think one before me appreciate the reply bro, enjoy the keyboard x

[limpid heath]

They said they didnt receive it, wooting said they r lying

[plush river]

Nobody want to take responsibilities bruh

[proper star]

not that they are lying, they just havent scanned them into their system yet.

[midnight tulip]

Nobody want to take responsibilities bruh，But we're the ones who suffer

[limpid heath]

This is what happens when u ship last hour of friday

[limpid heath]

Since friday? Cool

[plush river]

But its ok, EU-Kracht was supposed to be patience for fairness reason.

[proper star]

yes, can take a few days till these warehouses start working, they are also just underpaid workers. noone wanna do shit there. can take 2-3 bussiness days

[silent rivet]

To be fair wooting have said that sometimes, some orders and fucked up. its just statistics and they actually have a pretty good ave. compared to industry standards. They also 100% have our backs and will ship us a keyboard if our original one never arrives.

So, maybe it will take a little longer but our orders will be fulfilled

[plush river]

I got an idea. How about hold few planeet to fulfill this 1% kracht? It just 1% right?

[silent rivet]

They have said they already have backup stock so dont worry

[last lantern]

wat the fuck

[midnight tulip]

But it does make us more anxious

[last lantern]

how can kracht2 got their kb eariler than kracht1

[limpid heath]

So u r teling me someone from japan recieved their keyboard while my package still in netherland not scanned yet, cool story bro

[silent rivet]

sure yeah, it makes you worry youre in that 1%

[last lantern]

[tulip sphinx]

To my understanding Kracht should be out the door fully, except for any orders with issues held for some reason.

[silent rivet]

right and what happens after that is in the hands of the couriers

[midnight tulip]

So the tip on ups is false?

[silent rivet]

I think we just have to be patient fellas

[tulip sphinx]

Sure. There will inevitably be a few shipments that go wrong in every batch. We're trying to help everyone with that as best we can asap.

[silent rivet]

what tip?

[midnight tulip]

Ups says it didn't receive the goods

[mellow zinc]

Yeah bro of course I was just letting people know so they aren’t feeling like it’s just them with shipping problems

[silent rivet]

well, they havent scanned the label so they dont know. they actually legit cant tell you.

sometimes people skip scans and only do the next one, resulting in some missinginformation

so, you might only see when it hits customs or something like that

[midnight tulip]

I see people saying that kracht's ups can't get delivery information, and that's obviously not a minority

[silent rivet]

1% of thousands and thousands of keyboards is a large number unfortunately

[limpid heath]

It is since we r only 1%

[silent rivet]

and humans make mistakes, its a part of life

[midnight tulip]

haha

[limpid heath]

Lesson leaent dont rely on humans

[silent rivet]

maybe one day AI will do it haha

[limpid heath]

Yes please

[silent rivet]

or kill us all

hopefully I get to play with my wooting a little before that

[proper star]

yes, and once every humon orders their food online, they will stop delivering.

[simple jackal]

https://tenor.com/view/плохо-сейчасвырвет-gif-20832904

[silent rivet]

maybe next time, if my landing into the 1% could be the lottery, I'd be so happy

[runic geode]

able to escalate and launch an investigation with fulfillment center end? understand you have 7/14 days SOP in place but answers from Wooting and UPS are conflicting rn. i think with multiple reported labels created limbos and Kratch2 before Kratch1 this is worthwhile

reported in this thread and support-center thread

[silent rivet]

It's only been 2 days since it was handed to the couriers on Friday, I'd wait a while tbh. Probably a lot to sort at the UPS facilities before it boards a plane to your country.

And maybe they only do flights to your country on certain days?

I'd hang in there this week and see what happens

[mellow zinc]

Yeah people are acting whack

[tulip sphinx]

We can push the courier to do a proper investigation after the deadlines. They either magically find the package somewhere in their care, or they admit it's been lost in their care. Then we can set up a new shipment from stock as needed.

[silent rivet]

I get it though, we're all just super excited and its easy to lose sight of stuff

I'm coping by eating little stroopwafels

[mellow zinc]

Yeah of course, but it’ll all work out in the end I’m excited too! But I mean as you said it’s only been a few days

[silent rivet]

and if it doesnt work out, woting has our back like they say!

[limpid heath]

Even if it take days to board a plane it would still be scanned by now

[silent rivet]

ever seen a sorting facility? it can be HUGE and FULL and MAD

[mellow zinc]

There is a thing called time zones

[silent rivet]

stuff gets driven in and put in piles and its slowly sorted just for that first scan

sometimes one hub serves MASSIVE areas

[limpid heath]

Too bad then

Cz it still dont make sense to me

How can someone from japan receive their keyboard and mine not scanned yet

[proper star]

prolly another couriere?

[simple jackal]

MY WOOTING IS HERE

[silent rivet]

Well, from my time in japan, almost everything is more efficient in japan

[proper star]

nice

[silent rivet]

Congrats!! 🥹

[limpid heath]

Gratz mate think about the offer

[proper star]

i also have my wootin (since last year)

[silent rivet]

dude, then he'll ship it to you and it will get stuck on the label thing and you'll be mad again?

[limpid heath]

😂😂😂😂

[lucid vector]

Gg

[simple jackal]

https://cdn.discordapp.com/attachments/924203942265638972/1118149120868229180/IMG_5799.jpg

[silent rivet]

ok congrats and you can stay since this is now "I have my wooting keyboard"

we need unboxing videos to soothe our souls

[limpid heath]

ya with mic on please

[proper star]

gotta flex on the waiters

[astral sinew]

man im so sadge

why tf it gotta be MINE that gets fucked

[proper star]

[silent rivet]

its not fucked yet though! you might get an update when it hits customs or something. sometimes guys just miss the first scan.

[limpid heath]

hahahahahahahhah stop it

[limpid heath]

its fuuked man its always been fuuked we have to wait another 14 days man

[silent rivet]

I have to wait 30 so...

[distant vector]

mfw label created

[silent rivet]

it could be worse 🙂

[silent rivet]

OH DONT TEASE

[simple jackal]

IM SO HAPPY

[mint tiger]

Wait what?

[limpid heath]

No dont get addicted to it

Send it over

[simple jackal]

nahh bruh u aint getting this

[silent rivet]

I'm outside EU with UPS carrier unfortunately. I think they pinned the times in the channel.

[simple jackal]

😂

[mint tiger]

aw man

[silent rivet]

But dont panick, I think these things are just guidelines, and we dot even know if our parcel is lost yet. Maybe just missed the first scan or still being sorted.

So, stay hopeful fellas

[mint tiger]

So i gotta wait 2 more weeks for the label to be put on the package orr

[limpid heath]

Whoever package shipped in friday got fked I think

[mint tiger]

No way man

Shiddd

[silent rivet]

It could be that they missed the first scan and you'll see something when it hits customs idk. I've heard of this happening from a few people in the channel.

[pure hill]

cope

[silent rivet]

I'll be more worried if there's nothing by the end of the week.

[simple jackal]

..

[mint tiger]

🙏

[silent rivet]

It (mine anyways) left the wooting warehouse late friday night, so its only been at the sorting facility for 1 and a half working days now.

not all work weekends

[mint tiger]

Ye

[kind pond]

😮‍💨😮‍💨😮‍💨😮‍💨

[mint tiger]

:0

[tulip sphinx]

https://tenor.com/view/finished-elijah-wood-lord-of-the-rings-lava-fire-gif-5894611

[proper star]

very nice, gotta pick one one the wrist wrests up myself in the future dont want no carpal tunnle syndrom

[limpid heath]

https://tenor.com/view/grab-food-panda-delivery-fail-jump-gif-16425287

[kind pond]

Can someone send me their 60he keyboard layout

[plush river]

not trynna stir some shit but UPS does work on weekend see the "on the way", it was Sunday.

[kind pond]

I'm not sure where some keys go

Got 2 sets of keys

[proper star]

which language/layout you got?

[silent rivet]

ah man, some gems are popping up in the support centre

[kind pond]

Uk

[kind pond]

Ty

[silent rivet]

I'm sure some do yeah which is why I said not all, I think?

[kind pond]

It was left shift and enter

[proper star]

like this

[proper star]

yes indeed

[silent rivet]

we're talking police, elephants, unicycles

[placid belfry]

as is expected

i'll see how DHL responds before my alarm bells go off

[kind pond]

Tyyyyy

[proper star]

a whole circus up there

[limpid heath]

DHL is best courier atleast with my experience, I dont get why it wasnt available on checkout

[proper star]

my wooting got deliverd via dhl...

[random lichen]

If you still dont have any updates on your tracking you should definitely call the dhl support.

[random lichen]

I haven’t seen before that the tracking status hasn’t been updated for a week.

[placid belfry]

i have, they weren't available. i wrote on twitter and now email

i literally called, and the answering machine told me "no updates, please call during business times"

it was monday 2pm 😄

[simple jackal]

https://cdn.discordapp.com/attachments/924203942265638972/1118166699414401075/IMG_5800.jpg

[frozen furnace]

what a gamer

[simple jackal]

https://cdn.discordapp.com/attachments/924203942265638972/1118174585083396146/canvas.png

[whole elk]

turned up today woop woop!

[tulip sphinx]

[frozen furnace]

my man went all out

[whole elk]

really like the new keycaps Wooting 🤣 hmm

[bleak plover]

I can't believe I paid $45 for this shit UPS

[silent rivet]

Damn, I should have gotten the white keycaps also

Probably looks sick on the black case

And my setup is black and white!

[proper star]

why you got so many springs lol. You got more than on board?

[scenic lodge]

Wait I thought when you order the double shot pbt keycap version of the kb, they already placed it on the kb itself?

[proper star]

not with ISO Layout only on ANSI

[scenic lodge]

Oh I see

[peak shuttle]

yo @simple jackal what was the last update you had from dpd before they sent you that email

[simple jackal]

which email

[peak shuttle]

the one saying it would be delivered tomorrow

[frozen furnace]

wont work thats ansi and you have iso

[peak shuttle]

well tomorrow as in today

[simple jackal]

that was the first email i got from dpd themselfes

[peak shuttle]

fair on the tracker all it says is cleared customs was that the same for you before they sent you that email?

[simple jackal]

I got an email from wooting saying this

ye if ur in the uk use the uk tracker with the tracking number from the email

[errant spindle]

how many springs comes in a bag??

[simple jackal]

i think it should work (internet being slow as hell sorry)

[peak shuttle]

oh alr cheers bro same here too my data sucks

[simple jackal]

https://track.dpd.co.uk/

[distant ether]

these are some nice pictures, im waiting hopefully for 16.june 🙂

[whole elk]

thankyou, Friday woop woop your all set for the weekend!

[silent rivet]

[halcyon helm]

Is something wrong here ? Excuse me I’m clueless at things like this , I’m following images of how other keyboards are setup and I don’t see how the key cap fits

[wet granite]

wrong keycaps youre using. look for the iso caps. there is an iso enter there

[halcyon helm]

I see haha

[silent rivet]

please post a pic of the completed keyboard!!

[silent rivet]

Whaaaa thanks its beautiful! I really like the white!!

[pure hill]

CAN WE GET WITH RGB WHEN SETTUP?

woops caps

[halcyon helm]

Haha yeah turning on the pc now will configure and show you

So nice with white caps

In the future will mod it but for now I’m going to enjoy it as it is

[silent rivet]

I hear its great out the box so, no rush. Thanks for the pics!!

Enjoy the keyboard!

[halcyon helm]

Thank you bro good luck with yours too !

[silent rivet]

Thanks!! 🙏

you know maybe we skip and just go here

[midnight tulip]

good dream

[silent rivet]

EVERYONE

EVERYONE WHO IS WAITING FOR LABEL

[pure hill]

nice

[silent rivet]

check your tracking!!

[midnight tulip]

ok，looking

[sacred wagon]

lucky

[silent rivet]

this is probably a different batch to us kracht people waiting on the label created event

[sacred wagon]

yeah im planeet

[silent rivet]

but mine changed, so keep checking your tracking everyone, if it not now, soon I'm sure, they are clearly getting through it all slowly

[silent rivet]

yeah I think as soon as its "on the way" an estimate date will be provided

[mint tiger]

Ah

[iron zenith]

[pure hill]

god i want keeb

[wet oar]

same happened to me lmao

[hot saffron]

yea my eu krakt one got updated so think they found them all and are going through them now

[mint tiger]

Mines still getting labelled 🥲

[simple jackal]

Put my 60he in a psd60, still waiting for keycaps

https://cdn.discordapp.com/attachments/924203942265638972/1118215923204112544/IMG_5801.jpg

[mint tiger]

Which keycaps?

[simple jackal]

https://www.amazon.co.uk/dp/B0BD8L3TTK?psc=1&ref=ppx_yo2ov_dt_b_product_details

[hot saffron]

mine was only within the last hour so hopefully you will hear soon

and my estimated delivery is now thursday so hopefully ill get it then

[mint tiger]

R u in americas or eurasia

[hot saffron]

uk

[mint tiger]

Word

[wet oar]

3d printing a klippe t in school

for my wooting lmaoo

[torn valve]

Best use of school-subsidized fab time possible

[wet oar]

tru

[silent rivet]

hang in there mine only just changed so they are getting through it slowly!

[pure hill]

crepe im catching up to you

and im planeet

[silent rivet]

haha you might even overtake me

[pure hill]

doubt it

[silent rivet]

where are you from?

[pure hill]

aus

wbu?

[silent rivet]

ah, aus can be as slow as south africa

Hehe

[pure hill]

yeah aparently 15 to 30 days

heres hoping 15

[silent rivet]

cheers to 15!!

[pure hill]

cheers!!

[rain briar]

TODAY IS THE DAY

IT IS HERE

[mint tiger]

One of my irl friends who is in kracht2 (im kracht 1) got their email before me LMAO.

…surely i get an email today copium

[pure hill]

when did u confirm?

[mint tiger]

I think it was the 5th

[warm quail]

I got mine in less than a month even though I used a forwarder lol I guess I'm lucky

[pure hill]

i only orderd mine like a week ago

so this is fairly fast

[warm quail]

total cost got to $232.6 tho

with lube **

[pure hill]

i pad for controll keycaps

so a bit more then that

[warm quail]

I paid $57 just for shipping and customs lol

[pure hill]

i think im going to have to do the same

so i was told

[sage junco]

https://youtube.com/shorts/ximF1lA3yOM?feature=share4

[crude abyss]

Nice color theme 👍

[sage junco]

Thanks! 🙂

[junior crescent]

filed a missing parcel and got delivered the next day. classic usps

[desert coyote]

Pog it got here

Time to relearn to walk

Got worried at first cause there was a rip in the bubble wrap

[simple jackal]

sick

it's done! https://cdn.discordapp.com/attachments/924203942265638972/1118235767446179910/IMG_5802.jpg

[frozen furnace]

this bro did a case swap in the first day. looks splendid

[golden saffron]

where you were from again?

[simple jackal]

uk

[golden saffron]

how u got it so fast

[simple jackal]

it all came together perfectly, the case keyboard and keycaps came in the same day

[golden saffron]

mine is in Germany

when i wait 2 days

i hope i will get it tommorow

[heady marlin]

waiting for my 2HE koffie to arrive at the warehouse

[pure hill]

Day one shipped planeet here

[sacred wagon]

damn

[finite reef]

[limpid heath]

Kracht?

[junior crescent]

NA-Star

[limpid heath]

Dayum how late was that

[junior crescent]

LATE

[rain briar]

Got my keyboard package today!! Good thing these cheap fucks aren’t willing to pay for a box for the keyboard to be shipped in, as a result my package arrived with a rip in it and no keyboard

This parcel says 2kg on it but damn it sure feels light

[simple jackal]

https://media.discordapp.net/attachments/818581365573287987/1009928314208665691/jincpope.gif

sad

[limpid heath]

Hahahahhhahah this is so funny i hope u r joking tho

[rain briar]

I’m not

[limpid heath]

Sue them

[rain briar]

Absolute joke

[limpid heath]

Thats very sad

This is why ebay exist, for scalpers who will do better job delivering to u within 2-5 days

[rain briar]

Fr

[wet granite]

unsure why thats necessary.

[wet granite]

you can always reach out to us if there was such a grave issue with the delivery and we will do everything we can to rectify it

[rain briar]

Yeah I’ve reached out multiple times already, can’t wait to hear your response in 3 business days

Where is my keyboard bro

[wet granite]

please attach all relevant images to the email

[rain briar]

I did

EU43031H, maybe you could get someone to look into this sooner than next week. Thanks

[limpid heath]

U will get hired instead

[rain briar]

💀

[sonic geyser]

what the hell

who robbed u?

[rain briar]

Wooting, of $400

[wet granite]

now thats an accusation i would not make so lightly

we certainly do not steal or scam any of our customers

[sonic geyser]

this package doesnt look like they didnt send u keyboard at all

it looks like there was a keyboard for sure

[rain briar]

Instead of being defensive u could get someone to look into this. I’m trying to file a claim with UPS; but you guys have no phone number listed anywhere. So what am I suppose to put for “shipper phone number” ?

[rain briar]

Yeah, looks like it got ripped at some point and the keyboard straight fell out 💀

[sonic geyser]

yeah

or stolen

[rain briar]

Ya

[sonic geyser]

but not as a scam from wooting

it was UPS?

[rain briar]

And all my lube tools and shit are bent and we’re opened already

Yep ups

[frozen furnace]

hes not beeing defensive, just helping you in a professional way. and I would recommand you the nice approach if you want to get helped best

[sonic geyser]

and u live in the EU? it looks like some crazy shit from the USA

[dreamy jay]

That sounds like it was stolen in transit

[tulip sphinx]

And we absolutely will - By email. 🙂

[wet granite]

no it is handled purely by email

[limpid heath]

Let him vent bro he paid the 400 not u

[frozen furnace]

woops

[quiet hamlet]

soon™️

[wet granite]

we have nothing against venting. making unfounded accusations however... thats something different. especially accusing us of stealing/scamming people out of money.

[frozen furnace]

??????????

[sonic geyser]

tbh i can imagine something like that in Poland, they even cant just leave a package and go away, they need a personal confirmation that they delivered the stuff

[rain briar]

Sorry I’m angry that the shit I paid for that took over 2 months to deliver is just missing on arrival 💀

[frozen furnace]

who are you.

[rain briar]

Arden u r a shitty volunteer

[wet granite]

dont worry. we have keep emergency stock for lost packages/items and RMA replacements.

[rain briar]

CANADA

[wet granite]

we just need to properly handle it via email

[rain briar]

ok then respond to my email

And send it in a box this time instead of an envelope bro

[wet granite]

we will do as soon as we can but right now basically all of the support stuff is off the clock as its 10pm

[frozen furnace]

[rain briar]

Ok goodnight cutie have a great sleep

[limpid heath]

Its not delivered in a box labeled fragile?

Its fkin keyboard bruh

[rain briar]

It’s delivered in a shitty paper bag with some bubble wrap on the inside

That’ll definitely protect it on its trip from Netherlands to canada 💀

[limpid heath]

Tsk tak tsk very bad service

[sonic geyser]

yeah, but the keyboard itself is in the protected box

[rain briar]

Yeah, but when the shitty paper bag gets damaged the keyboard falls out

Lol

[sonic geyser]

just another layer of cardboard dont add much protection

[sonic geyser]

this bag was just ripped

[rain briar]

At least it will keep the package together .::

[frozen furnace]

go complain in #archived_feed_us_back and leave this channel alone 😄

[sonic geyser]

not damaged

[rain briar]

No cuz I have my Wooting keyboard

But I don’t

[rain briar]

Ripped = damaged … ?

[sonic geyser]

not really, because in this case one is intentional, the other is not

ripped means someone decided to do it

[rain briar]

Oh yeah? U spoke to the guy who ripped it? U know it was intentional?

Doesn’t make a difference if it was intentional or an accident lil bro

If it was in a box instead of a bag they ain’t gonna be able to deliver that shit with a missing keyboard bro

[limpid heath]

Bro wants to win free keyboard

[sonic geyser]

i assume u have photos before u ripped it then?

[rain briar]

I do yeah

I’m not gonna send them here cuz it has my full name and address ofc

[sonic geyser]

ok

[rain briar]

Y u dick riding

[sonic geyser]

well, there are scammers who want exactly that, but u cant just mark someone as scammer, maybe he is in this shit situation for real and he has proof of that

and considering what i have seen about north american delivery services, i can see something like that happening

[rain briar]

That fucking UPS driver is hitting radiant tonight

[sonic geyser]

cant imagine something like that here tho

[twin estuary]

Official support request are only done via e-mail.

For help from the community there is the #1019755933959733258

As long as the tone don't exceed it's fine to express anger and disappointment. But this channel isn't the right channel for that.

[rain briar]

Still have to sign for it here, but i live in an apartment with a concierge who signed, and didn’t notice package was ripped. So now I’m stuck in this situation

[twin estuary]

The products should be delivered within an outer box. If not there is an issue for the warehouse which needs to be addressed.

[rain briar]

Did u see the picture I sent

That’s all it came in

[torn valve]

Don't worry, we've got policies and procedures in place to make sure that you get what you paid for. As Tony mentioned, we've keep a backup supply of all of our products to ensure that we can immediately address problems that occur during shipment (or warranty cases).

You noted that you've sent pictures of what you received and described the situation via email. It may take us a couple days to get to your support request, but rest assured we will.

[rain briar]

Dw I’ll just play with my lube for 4 days

[torn valve]

This is not true, shipments with only a keyboard and a keyboard+lube/tool kit get shipped in a padded envelope. For the one out of a thousand shipments that experience an issue like this, it's far more cost effective to replace the unit than it is to pay 2x the shipping cost for 100% of those shipments.

[twin estuary]

Is that new? I never got such a padded envelope even if it only was a keyboard.

[torn valve]

So the quip that we're cheap fucks for shipping the keyboard in that way does have some merit.... But that's part of the reason we're able to offer such competitive prices

It depends very much so on the items in the shipment and the shipping materials available at the fulfillment center(s) at the time of shipment

[rain briar]

This is how I received my package

This should be considered unacceptable to you guys

[twin estuary]

Hmm, I always got a box so I thought that this is the case at least for the EU. 🤔

[rain briar]

This is an “EU” order.

[twin estuary]

The sad thing is that such padded envelope aren't handled with care. They are always just thrown around.

[random lichen]

And you accepted it, allthough it was ripped?

[twin estuary]

So no wonder that it can look like this if it got wet too.

[rain briar]

I didn’t have a choice, as I said. I live in a large apartment building with a front desk/concierge who receives packages on behalf of residents.

[torn valve]

They mentioned that it was received by the concierge at their building

[random lichen]

Well fortunately the parcels get weighed on every step, should be no problem to find out where it was taken

[torn valve]

Our product packaging is designed to withstand light to moderate abuse by parcel carries, as described in this section of the help article that reviews potential problems during shipment.
https://help.wooting.io/en/article/possible-problems-during-shipping-with-solutions-gjdw72/#3-problem-shipment-arrived-damaged
However, this is a case of heavy to extreme abuse by the parcel carriers, and will be resolved with a replacement unit (or a refund should the customer prefer that resolution as communicated via email)

[random lichen]

No reason to blow off and blame the Wooting team

[rain briar]

@torn valve should i open a claim with UPS or is this something you guys will do on my behalf? I cant create a claim without a shipper phone number, which you guys don’t have

[twin estuary]

When I was young I worked in the summer for "a" German logistic center which transports small packages and so such padded envelope. I signed a NDA so I can't talk about it but this don't surprises me.

[sonic geyser]

yeah, but also i can understand his feelings

this is how package should look like

[torn valve]

It's best if both you and us file a claim for the shipment, though we don't need to wait on the claim to go through the process before resolving the concern
You can use this phone number:
[phone]
This is the number of the "shipper," our fulfillment center

[sonic geyser]

and i ordered the same stuff as you

keyboard + tools & lube set

[clear mural]

mine came from NL to canada in the same paper bag and made it fine

[random lichen]

Thats how i got mine, keyboard + keycaps

[clear mural]

someone straight up robbed that dude

LOL

[torn valve]

Yes, but delivering to a different destination and shipped on a different day

[random lichen]

Only the paper was teared

[sonic geyser]

does it mean ups is repackaging?

[twin estuary]

I thought his package was also still closed?
Otherwise the rest should also be lost.
#🕒│waiting_room message

[random lichen]

It was Dhl / germany

[sonic geyser]

oh, but u live in Germany or it was a shipping to the USA/Canada?

[clear mural]

oh i thought it was opened completely

[rain briar]

It had a significant rip in it, big enough for a box to fit through, and has lube/tools but no keyboard

[clear mural]

even in the bubblewrap inner layer?

[rain briar]

The bubble wrap inner layer was already open on one side, not sure if it’s suppose to be that way; but I assume they also open it to inspect during customs

[clear mural]

mine was never opened

[torn valve]

At any rate, we'll certainly get the situation resolved. It will mean an extra week or two of waiting for the resolution to be initiated and the replacement shipment to get delivered, but it'll be okay in the end 🙂

[clear mural]

im also in canada

[twin estuary]

If the concierge accepted an open package he haven't done his job well.

[torn valve]

Time for me to go back to my TV show and then to bed 👋

[limpid heath]

The do open it up in customs, they open everything

[clear mural]

mine was never opened??

[limpid heath]

U thaught

[rain briar]

I mean ur not wrong, but it’s more so UPS not doing their job

[clear mural]

no.. it just wasnt opened..

[sonic geyser]

have good night and help our bro, everyone deserves wooting (maybe except scammer deliverers)

[random lichen]

If the customs opens it, they out a sticker on it that shows it has been inspected

[twin estuary]

If that is the case they should repackage it and provide a sticker. This seems just like it was stollen.

[limpid heath]

They check I promise you.

[rain briar]

Pretty sure the green sticker on the package is what indicates that

[sonic geyser]

it looks like it was cut open

[clear mural]

🤦

[sonic geyser]

i mean with a blade or something

[clear mural]

yeah this looks like someone stole it imo

[rain briar]

Probably

[clear mural]

does the bag have any wooting branding on it?

[rain briar]

Coincidence that ups “lost” the package for 7 days and then found it… I think not

[sonic geyser]

maybe not

stay strong man

[rain briar]

I don’t think so

[twin estuary]

Not sure what this is but this isn't a sticker to indicate that customs have opened and inspected it. No way... Within the EU basically no one should even check the package. And it's unlikely that it got selected to check for drugs.

[limpid heath]

He in Canada

[clear mural]

im in canada myself and never had my package inspected, canada also uses tape to reseal the package that says its been inspected

[twin estuary]

If customs had inspected it you would know for sure. Only if there were drugs in it and they want you do accept it to caught you live you would not.

[clear mural]

the package seems like it was cut open and the keyboard was stolen not inspected by customs

[random lichen]

Where is the cut in the bubble foil

[sonic geyser]

they are usually scanned and thats it, no "digging in"

[random lichen]

Am i blind?

[clear mural]

ICS is the worst courier ive ever used

idk if they are canadian only or what but they suckkkk

id honestly rather ups..

[limpid heath]

Fuk UPS

DHL is the best never ever failed me

[clear mural]

took them 8 days to drive 20 hours

[clear mural]

intelcom is amazing

[sonic geyser]

well, i can say that about all delivery services here, DHL, UPS, DPD, GLS and more

[twin estuary]

This package failed at multiple points. The driver should not have delivered it. The concierge should not have excepted it. And it should be weighed at each step except the last one.
So my guess is that it was stollen on the last mile...

[clear mural]

this was deliberate, they knew what it was /s

delivery man just wanted the wooting

seriously though i wonder if it was coincidence or they knew what it was or something

[twin estuary]

The sender is shown on the label.

You only need to look it up and feel the package to know that there is a Wooting inside.

[limpid heath]

Bro isnt stealing a package a federal offense?

I dont think anyoen wana risk that for a fkin keyboard

[sonic geyser]

yeah, i think that too, by the driver

[clear mural]

so is ddos attacks but edgy teenagers do that all the time

[twin estuary]

I don't know and people who steel likely don't care.

[sonic geyser]

i have seen fedex curiers that were just destroying packages

[clear mural]

point is people that are gonna steal it anyway dont care about the consequence

[limpid heath]

Ddos is difficult to track and cant be proved easily u know it happen u dont know who exactly caused it

[sonic geyser]

not even stealing

[twin estuary]

I would guess that one of the two persons who had it last are at least involved.

[sonic geyser]

yeah

[clear mural]

although correct i was just using that for an example

[limpid heath]

Mr Akbar did it

[clear mural]

^

[limpid heath]

https://tenor.com/view/lol-laughing-hysterically-laughing-out-loud-funny-steve-carell-gif-22904325

[torn valve]

I disagree with this assertion. Shipments are only weighed at singular points during the process, typically at the distribution center. The driver doesn't get paid enough to care about the state of the package, the concierge just did their job: receive parcels for residents.

I believe that the most likely cause was the parcel getting caught in a door or along the side of the inside of a truck and torn then. Afterwards, during regular handling, the largest item in the package simply fell out.

[random lichen]

Can you tell us where the bubble wrap was cut?

[twin estuary]

Basically three people... Objectively I should blame all three equally. 😝

[sonic geyser]

hahah, well, we were learning how to do ddos attacks and defend against them in special courses at technical school

[clear mural]

they serve a proper purpose stress testing web servers for example

[twin estuary]

I would assume it's weighed before it's put into the truck.

So they know if it's the driver or not.

[clear mural]

but in the hands of a teenager with a web stressor its used otherwise..

[torn valve]

Most parcel carriers will weigh things at one place; the origin sorting center, and that's it

Otherwise they create a paper trail showing evidence that they fucked it up, and they don't want to do that... 😛

[twin estuary]

I mean they also need to handle the truck load.

[limpid heath]

Cant wait for the day when parcels can be teleported

[rain briar]

Looks like it was cut (or ripped idk) relatively straight, at the bottom of the package. The opposite side that the rip on the outside of the package was on. Which makes me wonder how the keyboard would have fallen out.

[torn valve]

That looks like it could be a pinch and sheer to me

Unfortunately we'll never know the truth of what happened to it, just speculation

Anyway, my show has ended and the heat has got me absolutely knackered, so it's off to bed for me

[limpid heath]

Gn mate

[rain briar]

With this mindset you could objectively blame wooting equally for the choice of parcel packaging

[twin estuary]

I would assume if that got ripped apart the soft plastic would be much more bended and stretched.

[twin estuary]

Not for stealing it. 🙂
But I thought I have shown my disappointment about the packaging.

Wooting abasically can't steal it anyway. They would just not put it in and that would be fraud instead. 🙂
But the packaging is done by the warehouse and likely not Wooting directly. So it can be stealing from a warehouse employee.

[rain briar]

Well, wooting is telling the warehouse which parcel service/packaging to use; as they have different costs. As someone stated.

I’m just thinking most people buying a premium keyboard would be willing to pay $20 extra to have it shipped in one piece

My food from Uber Eats comes in better packaging

[twin estuary]

As far as I know it's the other way around. If they buy something expensive they expect that the package and delivery is already included.

Like you often get free shipment if you exceed a specific amount.

[sonic geyser]

yeah

[sonic geyser]

just buy a Tokyo Marui replicas XD

their packaging is very good

[limpid heath]

Or get ur wooting from a scalper.

[rain briar]

Personally I would pay $20 or however much extra to have my expensive fragile package shipped halfway across the world; but maybe that is just me

[twin estuary]

Lol, that would not be close...

[sonic geyser]

i am in very comfort situation living in the EU and moreover, I have Germany to the west which is close to the Netherlands

[rain briar]

Shipped in a box instead of a bag^*

[twin estuary]

Ok, but this don't help if it got stollen.

Adding insurance would, but for each handover it would get more expensive.

[limpid heath]

Still waiting for restock and then wait for the previous batch cz they were delayed so u have to be delayed also and end up waiting for 2-3 months

[rain briar]

Sigh, $600 cad from a scalper… I’m tired of waiting

[sonic geyser]

hahah, i know

[limpid heath]

Only to get jokes like stolen keyboard and "label created" status for a week now

[sonic geyser]

it would be even more painful with this kind of situation

[twin estuary]

Or buy it back from the thief. 🙂

[rain briar]

That’s probably who it is 😭

No, thankful listing is 46 days old.

[random lichen]

Yeah check your local craigslist or whatever it is called in canada

[twin estuary]

This is what I meant... Worth to check the serial number.

[rain briar]

KIJIJI

[limpid heath]

No thank you I will pay the dickhead scalper double the price to deliver my keyboard next week instead 😂

[astral sinew]

still on label created :(

[rain briar]

Yeah ur shit gone bro

[astral sinew]

what?

[twin estuary]

It still can get stollen...

[rain briar]

This is what happened to me. Stuck on label created for a week, then UPS suddenly finds it, and then when the package shows up it’s empty LMAOOO

[twin estuary]

The downside it that it takes a few days again to ship a new unit from the EU to Canda.

[limpid heath]

Yea well guess what? i can file complain and get my money instantly, cz I am dealing with a big middleman not some fki sorting center

[astral sinew]

are you getting a refund?

[rain briar]

That’s the other thing I don’t get. Why are they shipping from EU to Canada instead of US to canada…?
Why even call the batches “NA” if it’s just US

[rain briar]

Probably, idk, have to wait like a week to get a reply from support

[twin estuary]

As far as I know there were more issues if they come from the US than the EU for some reason.

[rain briar]

At least shipping takes 2 days then instead of a week

[twin estuary]

In the very early days the packages to Canda came from the NA store.

[rain briar]

And idk why use UPS for EU-CAN… I always get packages with DHL from EU and it comes in like 2 days

[twin estuary]

The quality depends on the country. Like if there are local branches or to which contractor it's hand over.

Good luck...

[rain briar]

Good luck. Apparently this is fairly common issues and often ends up being “found” or just missed a scan and ends up delivered… i guess I am just unlucky.

[astral sinew]

oh so it might just show at my door

cool

[rugged rapids]

https://images-ext-2.discordapp.net/external/K_o5VvXnaecEJPJx8u1Ir696_Gsbp1reDgTWVhPcUzg/%3F_nc_cat%3D100%26ccb%3D1-7%26_nc_sid%3Dae9488%26_nc_eui2%3DAeH-vFlMxG_ngzZHfSfY9FRNeUG5xrlmbxV5QbnGuWZvFYPISwDiaBA1NVF_QjipeBctZ57krhEWhqean0MJvG4k%26_nc_ohc%3DpeKd7hxPw1MAX9g7QGJ%26_nc_ht%3Dscontent-cdg4-2.xx%26oh%3D03_AdTDUB3gbslfBTKlchTNx8jfp2DSwFlcM10xIwoymF1dZQ%26oe%3D64B02EF9/https/scontent-cdg4-2.xx.fbcdn.net/v/t1.15752-9/353059665_757921196070501_8988638439824503038_n.jpg?width=507&height=676

finnallyyyy

[clear mural]

my dhl shipment came from korea to canada in like 2 or 3 days lol

that was my glass pad

[rain briar]

Ikr, dhl is the best. I order clothes from a British brand all the time, no duties + free shipping w/ DHL express. 2 days even on weekends to west coast canada

[rain briar]

Yea but after 7-14 days u can open a ticket with wooting and they will look into it

[astral sinew]

ok ok

[astral sinew]

sick so ill wait like

a few more days before emailing

[rain briar]

7-14 depending on where u live

[astral sinew]

AU

so ill wait a bit o

[rain briar]

Prob 14 days

[small warren]

Gotta post cause why not 😂

[mellow zinc]

Are you eu kracht and what shipping method I still haven’t received any email stuck on label created

[small warren]

Kracht is ups I think

Well for me it was shipping to the uk

[astral sinew]

UPS, label created.

[mellow zinc]

Mine was ups express saver

[silent rivet]

Mine was stuck on label created and mine change today, so I think they are getting through some kind of sorting backlog at that facility

So hoping your guys will change soon too

https://tenor.com/view/praying-pray-snoop-dogg-begging-please-gif-12502205

[pure hill]

yeah im now just waiting for tracking numbers to start workign

[limpid heath]

Too late, I refunded

[silent rivet]

well you gotta do whats right for you!

[small warren]

Yeh meant ups

After label was generated it came in 5 days

Took a bit longer because of it being a weekend

[limpid heath]

Did they update the tracking? Mine still label created

[mellow zinc]

What batch were you

[small warren]

Kracht

[small warren]

Yeh ups does via email

Wooting doesn’t

I think once label is created it’ll take 5 days to come
That’s how long it took me

[limpid heath]

Its been 5 days

For us too

[mellow zinc]

Yeah I’m checking through ups and just still label created

At ups express saver was like 70 bucks for quick shipping

[small warren]

Lemme check when I got the first email for label created

Oh it was on the 5th June and I received it on 12 June

@limpid heath

[pure hill]

Oh thunderlord Dident make it through the wait

[mellow zinc]

I got the label created on the 9th and haven’t moved since then,and also confirmed the shipping address on the 6th

[small warren]

Rip

[small warren]

So you should receive it on the 16th judging from my shipping time

[midnight tulip]

I have two orders, one of which has already boarded the plane and the other is still creating a label

[mellow zinc]

Yeah I got that time estimated too me through wooting,but ups is stuck on label created they have just missed first scan or something

[plush river]

Where ur package currently at?

[midnight tulip]

One is unissued and one is in customs.

[plush river]

Reached ur country already?

[midnight tulip]

NO,One hasn't been sent out yet, and one just left Germany

[astral sinew]

sigh still label created

[plush river]

Prolly few more days until it shipped

[astral sinew]

before it even starts moving? fuckk

[bleak plover]

where the fk is my keyboarddddddd

[pure hill]

it might go from label created strate to deliverd next day or week depending on courier

[placid belfry]

I have come to terms with DHL having flunked on my package. 😄 I am in contact with them and will see when they either find it or confirm it lost

[celest bobcat]

mine might come today and so many vans keep driving to the end of my road and then turning around again

[midnight tulip]

Mine is still waiting for delivery

[stiff veldt]

😭🫡

[astral sinew]

is there any chance itll just show at my door and they just forgot to scan it

[tulip sphinx]

No.

It has to be scanned to be able to move through the courier's various systems.

[astral sinew]

FUCK

[silent rivet]

UPS say they mailed either me or you guys for some information for customs clearance

Probably just my ID number, usually all the country needs from me but I dont see any mails

[astral sinew]

havent received a single email or update from ups. Im super annoyed.

[silent rivet]

Oh, tip I think, if you sign up for updates then you get notified of shipment issues like this one. Otherwise I think it just shows up as a scary, anxiety inducing yellow triangle with 0 information on your shipping info.

[tulip sphinx]

Yeah they contacted the warehouse for some documentation. As far as I know it's all automated, and should be solved in a day or so.

[silent rivet]

Thank you so much! yeah my country usually just wants my ID number and then they release it.

just in case there turns out to be a huge stash of cocaine in the keyboard or something?

[devout flower]

When is ur label created

[silent rivet]

Only about a day ago so I think they are getting through the scans slowly. If yours is still stuck on label created, just hang in there, a few peoples labels have been scanned now

[kind oriole]

it's not huge, lasted for 2 days for me

[silent rivet]

This discord is like a warm hug when I'm scared

[astral sinew]

ive been here for ages now.

https://tenor.com/view/ares-god-of-war-xwp-xena-warrior-princess-kevin-tod-smith-gif-18911493

[devout flower]

lucky ive been stuck on label thing for a week

[astral sinew]

same bro

aus?

[devout flower]

also there is no fking estimated date

[devout flower]

asia

eu kracht

[astral sinew]

yea also krach

[astral sinew]

create a UPS account, itll give you one, although idek if it means something.

[devout flower]

already

[silent rivet]

I didnt make an account, I just signed up for updates which is why you see the anon

[devout flower]

have one

[silent rivet]

yeah only when they scan a label will you get an estimate 😦

[devout flower]

The delivery date will be provided as soon as possible. 168 hours later ->> The delivery date will be provided as soon as possible.

[silent rivet]

but hang in there, mine changed and so should yours, just probably some kinda queue based on distance from netherlands

[astral sinew]

i have an estimate and they havent scanned mine?

[silent rivet]

oh on ups? can I see?

obv with no personal info

[devout flower]

5433.891 miles

[astral sinew]

.

[devout flower]

this is cursed

[silent rivet]

Interesting!!

[devout flower]

My keyboard probably exploded LMFAO

[silent rivet]

19 june isnt bad so maybe they stick to it? mine is also 19 june.

[astral sinew]

I DONT KNOW WHAT TO THINK ANYMORE!!!!!

[silent rivet]

yeah I see you

but its rare for things to go horribly wrong but delays and taking slow? SUPER COMMON

so just be strong

[astral sinew]

Yeah but still no label created. Seems Bad.

[devout flower]

fr

my mindset rn

[simple jackal]

bro u lucky the estimated delivery is this month 💀

[quiet hamlet]

its finally here :')

[marsh gulch]

Congrats man enjoy it!

[midnight tulip]

I don't know how long I have to wait, I'm very tired now

[marsh gulch]

What month does it ship this month?

I ordered mines like last year and already received it but I think I waited a good 4 or 5 months for mines

[placid belfry]

@tulip sphinx DHL told me to wait until tomorrow and if status doesn't change to ask you to trigger an investigation. i'd do that via email correct?

[tulip sphinx]

Yep

[placid belfry]

Gotcha. Let's see how much DHL messed up

[astral sinew]

any wooting members know how i have a eta on delivery but am still stuck on label created? seems weird, wondering if you guys could shed some light. sorry for buggin ya

[kind oriole]

your name is showing

[astral sinew]

i do not care but ty for telling me :)

my name is my discord name LOL

[midnight tulip]

So is mine. One of my two orders is almost at customs, while the other has not been scanned yet, which makes me very confused

[astral sinew]

wait so by "not being scanned" you mean label created right? nad how tf do we have an ETA without it being scanned yet? LOL

[midnight tulip]

I sent the email three days ago, but I still haven't received a response so far

[midnight tulip]

Yes, it's just that the label creation was not scanned. It's only possible that UPS did not receive the goods because another one just updated its location today, which is in Germany

[opal cloak]

i’m seeing a lot of people with this problem, just gotta wait unfortunately i called UPS and they said they haven’t received the package yet so time will tell

[midnight tulip]

I received a phone notification this morning that a shipment has arrived in Germany and is expected to enter customs in China tomorrow

[opal cloak]

they estimated the delivery time based of when the first label is created so usually it takes 3-5 ish days after a label is created cause they (ups) assume they got the goods/ product so that’s just a estimate of if they ship it out immediately

[silent rivet]

Yeah unfortunately, until it's scanned they can't tell you anything. The stuff gets driven from Wooting to the sorting facility where it sits in a huge pile on the floor and scanned in. There's sometimes a big backlog to get through. Mine was also stuck on label but it eventually got scanned in. Just hang in there it's only been 2 or so business days since Friday I think.

[astral sinew]

mine isnt scanned. AND THEYRE TELLING ME A DELIVERY DATE LOL

[silent rivet]

Yeah I saw, I don't know man

But they probably still can't tell you where it is until it's scanned in

Maybe they just missed your first scan or something, someone else in the channel said it happened to them

[midnight tulip]

Actually not. My other one was scanned this morning and UPS's next stop is in Germany

[silent rivet]

Yeah idk how much order there is to the pile at ups or DHL, it's possible that they aren't scanned in order. You might be stuck behind some other parcels

[pure hill]

It usually goes from labeling untill it arrives in aus

[opal cloak]

really? cause i’m from nz and i’ll assume it’s the same. so it just goes from label to arrival?

[astral sinew]

so itll just show without updating?

i got told before that it wouldnt

[last lantern]

label crated at 06.09 still stuck at it

[midnight tulip]

No, no, no, no, if UPS has not been updated, then the goods have not been transported

[midnight tulip]

Me too, it's been 5 days since today

[mint tiger]

Im in the same boat. Super frustrating.

We prob get our label today if i had to guess since everyone having this issue seemed to get it resolved late yesterday

[silent rivet]

Myabe the guys here who claimed this can chime in, but if I were you I'd just be patient, I know it sucks but it hasn't been that long. It's normal for 3 to 5 business days for scan I think?

[midnight tulip]

Yes, but seeing my friend in Asia already enjoying his own happiness, while I am waiting hard, it makes me suffer a lot

[silent rivet]

I hear you man, I'm also watching everyone in the channel enjoying their keyboards. It's tough

[midnight tulip]

[astral sinew]

what

[astral sinew]

this guy just said opposite lol

[pure hill]

i had asked some wooting member and was told often it will just pop up if using dhl to au because it then gets handed off to auspost

atleast with my order

[astral sinew]

using UPS

[pure hill]

your courier may be difrent

ah yeah

[midnight tulip]

The next update for UPS is the transit warehouse in Germany

[pure hill]

dhl has my keybord in a shadow demention or some shit

rko choke hold

[placid belfry]

yo same. Krefeld too?

[pure hill]

wat?

im aus

[placid belfry]

Oh, nevermind then. DHL is fulfilling here in Germany too

[limpid heath]

Wooting rejected my request they said they wont refund while parcel on the way 😂

Even tho UPS clearly states the package isnt with them

And that it is only label created

[midnight tulip]

yh，Everyone is just enjoying the fun of playing football

[tulip sphinx]

And I'm sure we explained why. Because it could still turn out to be with UPS. We need to let them investigate this with the warehouse to find out what happened, before we can offer a resolution. 🙂

[silent rivet]

Yeah idk, requesting a refund for something on the way is dumb. I can see why they would turn it down.

[silent rivet]

Give. Them. A. Chance. To. Scan. It.

[pure hill]

yeah you just need to be pantient bro

[plush river]

[midnight tulip]

Brother, have you updated your UPS?

[plush river]

Mine in transit from germany. Prolly reach local custom tomorrow

[midnight tulip]

I hope there is good news for my package this afternoon

[plush river]

Me too

[limpid heath]

On the way? Its been 7 days without updates on parcel still label creation. Its clearly lost and what is happening right now is called desparation and waste of time.

[tulip sphinx]

We gain absolutely nothing by "stringing you along". All we're doing is to make sure that the courier doesn't suddenly find the package and ship it out anyway, which has happened in the past.

We have strict procedures and deadlines for all of which, which we've explained. And if the package still isn't found by them, we have to assume the package has been lost altogether and then we can either refund you or set up a replacement order to ship from stock.

[languid nymph]

I finally got my 60HE today. Looked out the window at some point this morning and saw a delivery van pulling up 😄 Gotta say, sounds way better than I anticipated. I did put some rando custom keycaps on it, but stabs are well lubed I love the quality build.

[sacred wagon]

https://arcticscreenshot.xyz/7xcY7ZX9

[languid nymph]

The presentation is also 👌 Love the packaging and the postcard.

[devout flower]

i think some delivers steal wooting 😈

[limpid heath]

looks good when its there

[vivid dust]

The moment of adaptation is boring but the keyboard is incredible

[spark willow]

FINALLY

[split heron]

look what just came in

[midnight tulip]

[bleak plover]

Even the Kracht-2 orders received their parcels LOL

[midnight tulip]

Really?

[bleak plover]

Watch his role

[midnight tulip]

It's crazy, my Kracht order hasn't been scanned by UPS yet and the Kracht2 's is already done

[reef axle]

There it is

[midnight tulip]

[silent rivet]

The white keycaps look so siiiick, I should have ordered them!!

[midnight tulip]

I think black light is more coooooooool

[grim lintel]

u can change it once i think so

[devout flower]

how

my one still stuck at label created for a week

[midnight tulip]

me toooo

[devout flower]

goofy ass UPS