#Hi, I need help with this. It says that my main account, the one I always use and have made purchase

32 messages · Page 1 of 1 (latest)

inner gust
#

Do you still have control of your Gmail account?

neat schooner
#

yes

#

I still have my Gmail account

inner gust
#

I'd add more recovery methods to your gmail just in case

#

If you have any other aliases set in Microsoft, can you try to log in with those?

P.S. remove the image please, the world doesn't need to know your email

neat schooner
#

Please, I need your help. I made a purchase from the Microsoft store for the game Minecraft and several other things. How can you help me resolve this?

#

I even have the purchase receipt for the aforementioned game

inner gust
neat schooner
#

yes

#

in a server of DIOSESMC the Minecraft server of streamer Vegetta777

#

why?

inner gust
#

Also, can you answer the question above; can you log in with other emails (alises) set to that Microsoft account

neat schooner
#

It lets me log in with other accounts and create new ones, but if I try to create a new one with the email address that it says doesn't exist, it says it does, so I don't know what to do, to be honest.

#

Can you give me access to a code or something to recover the game and my account? Or have I already lost it?

inner gust
inner gust
prime edgeBOT
#

To recover a hacked Microsoft account, use this guide.

Please note that this server is not official. We have no control over your accounts. To prevent scams, never pay someone to recover an account. If anyone offers to recover your account in any way, report them to @tame crane immediately!

neat schooner
neat schooner
inner gust
# neat schooner and how can I get it back?

Contact support with the guide above

Note:

  • Expect this to drag on for months
  • It's possible you need a separate account just to contact their chat if you have follow-up questions
inner gust
prime edgeBOT
#
Is this server official?

No, this server is not official. It is community-ran, it is not run by Microsoft. Also none of our moderators are (to the best of our knowledge) affiliated with Microsoft in any way. We do have official Microsoft employees in the server. However, they have joined of their own free will, and not as part of their job.

neat schooner
#

okay

#

Thanks for the information, I'll follow the guide I'm using.

inner gust
neat schooner
#

okay

#

thanks

inner gust
#

Np

neat schooner
#

I'll write to them if anything comes up

#

I already filled out the form and they told me that within 72 hours they would be giving me an answer via Gmail through another account.

neat schooner
#

Is there a way to request a refund?