#Account Locked - support useless

19 messages · Page 1 of 1 (latest)

wind crest
#

email asked for me to log in a week ago, had issues trying to remember the password = ended up locked out. Have tried resetting/recovery form etc with no joy. Never get a response if I try the mobile number for code, 2fA and recovery = service unavailable try again later. Cant use the "get help" function as I cant login to account. How do I get a recovery/reset?

ember crownBOT
#

To recover a hacked Microsoft account, use this guide.

Please note that this server is not official. We have no control over your accounts. To prevent scams, never pay someone to recover an account. If anyone offers to recover your account in any way, report them to @restive frost immediately!

celest lichen
#

Apart from that there is no way

wind crest
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I cant believe that a company as big as MS has no function for chat - cheap ass company

wind crest
#

time to email the ceo then i guess and make a complaint 🙂

celest lichen
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Good luck I guess? More realistic is probably contacting local customer protection agencies

wind crest
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I find CEOs dont like these types of emails. I once email the ceo of ASUS to complain and had a response from European manager within 3 days 🙂

celest lichen
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They most likely didn't even read it

meager dome
#

If you're still unable to access the pages, use your phone, disable WiFi and use mobile data

wind crest
#

worth a try, thx

hollow tide
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I have the same problem, been a week with ongoing form sending, emails, calls. Nothing helped yet.

meager dome
hollow tide
#

I just commented to follow wasn't trying to hijack, sorry🙏

wind crest
#

unfortunately i just get this...

Screenshot_2025-11-19_084803.jpg
leaden badger
# wind crest unfortunately i just get this...

Well, i had an issue with blocked acc. cause it was «flagged» by suspicious activity (i was switching VPN-on and back due to discord access), and actually got access to the life-support, but 3 agents (like everyone were life specialists, but still) didn't gave anything, that would work in case. We tried from wery «official declared» steps (like filling all on their web-page/subpages recovery forms) up to sending «recovery requests» from public-fake numbers (cause it impossible to send one from Russian phone-number (+7...) rn)/filling freaking «.docx»-forms (mean you manually pin all screens, word description and all clues you meant could may matter, in order to give you personal «ticket» from their corporate «e-mail» for pinning this hand-made form to one of Microsoft-web-site-subpage in order to probably make man to check and solve it individually; and even this WAS not worked, cause it needed to log-in in this sub-page on other Microsoft account, meant i needed to register own, or borrow one (and when i had no man to ask for doing favor like that i tried first option, - and what you guess... It didn't work AS WELL, cause registering new-one is impossible on russian numbers/already used numbers/and seems like public ones also been listed to unreachable or something; - i actually can not be for sure, cause when you fail your recovery or anything similar attempt, - the system GUI never tells you place, where you Actually went wrong, so you have to «pick» options, untill you tried enough to fulfill «attemts-cooldown timer» (this-one can be filled up to infinite (read like permanent ban), if you tried TOO FREQUENT, so be careful with that; - i've just waited approximately about 180+ days to try again and even have no idea about... - do i still have chance to recovery my own, or i already wasted it inevitability))

Take care of yourself.

meager dome
leaden badger
weary crane