PC restart by himself

[indigo flint]

I play this game Valorant and usually there is no problem but since today and only on this game every time i open it this blue screen pops up and restart my pc. I checked and i have the latest version of all my pilots and windows. My laptop is the MSI GF63 THIN. I don't know of this is related to the game, to windows or to my pc directly.

[cyan cape]

hey man reset your windows its the only key

by installing an ISO file mounting it on a usb stick and hitting the bios

before all this just make a copy of your imp stuff alone

then thats it enjoy your new pc

[indigo flint]

damn

theres really no other way?

[opaque pecan]

upload the dump file... location.. C\windows\minidump

[indigo flint]

wait

[opaque pecan]

copy the dumpfiles to desktop...then upload it from here..

wait ...while I check..

[indigo flint]

ok

[opaque pecan]

using avast?..

[indigo flint]

yes but the free version

[opaque pecan]

uninstall that spyware!.... or bloatware..

[indigo flint]

avast is a spyware?

i tought it was a antivirus

thats what the app says atleast

[opaque pecan]

dont use avast... stick to windows defender...or go for bit defender if you want paid version...

[indigo flint]

no i can't pay i'll just stick to microsoft then

[opaque pecan]

make sure...you completely uninstall avast...you can use revo uninstall for that..

[indigo flint]

uninstalled

ok gonna try that

[opaque pecan]

wont work now...if you uninstalled avast already

[indigo flint]

oh ok

so now that ininstalled it

was there anything in these dumpfiles?

[opaque pecan]

they only point...to avast ..so far..

if you uninstalled avast... then restart and play valorant..

check if it crashes ..again..

[indigo flint]

ok i'll try

[indigo flint]

still crashes

[opaque pecan]

upload the newly created....dump file

[opaque pecan]

not sure... if you uninstalled avast completely... but some components are still here...

[indigo flint]

well i uninstalled it from the control pannel

did i mess up?

[opaque pecan]

reinstall valorant...just in case...

[indigo flint]

okay but this is gonna take a bit of time

btw i also have malwarebyte is that also a spyware?

[indigo flint]

did and still crashes

[opaque pecan]

any more anti-malware app...you want to add to the list?..

[indigo flint]

no thats the only two

i guess i gotta uninstall this too

[opaque pecan]

doesnt look like...it will solve it..at this stage!

did you uninstall... vanguard?

[indigo flint]

yes

i mean

i re installed it now

with valorant

thank you for your help but i guess im just gonna re install windows

[opaque pecan]

most likely...the best option!...specially...with incomplete..uninstall of avast

[indigo flint]

alright i'll just do that

[opaque pecan]

https://cmdrkeene.com/how-to-really-reset-your-pc/

[indigo flint]

and i already have a usb key for it

[indigo flint]

alright i reset and now it works

but i have norton vpn wich came pre installed

should i delete it?