no internet

[quasi eagle]

1 word: drivers

[elfin oak]

Can you help me?

Wdym by drives

It was working as usual until I resetted my pc

[autumn herald]

I think you were told by 2 people to not do a reset...

You can try to reinstall the WLAN/WiFi driver from the motherboard or PC manufacturer page

[elfin oak]

How do I do that

[autumn herald]

Drivers can be downloaded from one of the two:

• If it's custom built, you can download it from the motherboard manufacturer's support page: ASUS, ASrock, NZXT, EVGA, etc
• If it's a prebuilt or a laptop: From the manufacturer's driver website like MSI, Lenovo, Dell, HP, Acer, etc (Using the serial number or the full product model on the sticker is very helpful here)

[elfin oak]

I bought a used pc from eBay

So what is that?

[autumn herald]

you tell me, does it have a brand logo

[elfin oak]

I think I’m missing WiFi drivers

[autumn herald]

yes

which is why we want to know who the manufacturer is

[elfin oak]

Asus rig?

Rog

[autumn herald]

That's a step further. Does it have a model number on a sticker somewhere?

[elfin oak]

No

But I’m using a Ethernet rn

To try and fix it

Which spot is for Ethernet?

[autumn herald]

any of the LAN ports (not WLAN port!)

[tired grove]

@elfin oak 👋 so you said in your dm that you fixed your problem—do you still have internet now, even after you unplug the ethernet cable? if the wifi button is still gone after unplugging it, you might not have the wifi driver yet. please do know that wifi and internet are two different things, like i mentioned the other day

[elfin oak]

yes i have wifi now

everything is back to normal

[tired grove]

okay, awesome. you said you're having issues with sound now? can you tell me more about what's wrong?

[elfin oak]

i cant hear anything

[tired grove]

can you show a picture of the right side of your taskbar? like where the clock is, bottom right corner of the screen

[elfin oak]

i cant click on it

but i checked earlier and i couldnt drag it to the right

[tired grove]

can you show a picture of what you're trying to click on?

[elfin oak]

how do i send pictures

my pc is kinda messed up after resetting

[autumn herald]

with your phone or press Win + Shift + S to take a screenshot to copy and paste here

@elfin oak here

[elfin oak]

Can we call

And I’ll show you

Idk why it’s not in my files

[tired grove]

you can join the tech support voice channel like we've done before

[elfin oak]

Ok

[elfin oak]

Join tech support be

Vc

[autumn herald]

ait

[elfin oak]

Do I have to restart my pc

[autumn herald]

yes

[elfin oak]

Will it get rid of my WiFi again

[tired grove]

yes restart, and no it won't get rid of your wifi—a restart is different from a reset/reinstall

[elfin oak]

ok will that fix my sound>?

[autumn herald]

it's trial and error, so we'll see

[elfin oak]

I restarted

Still no sound

But I can click on it now

[tired grove]

okay, so you have a sound driver now. im not entirely sure why clicking it doesn't work though.

can you open Settings again? on the left i think there is something about sound, or you might have to click System first

[elfin oak]

want me to screenshare

[tired grove]

i can't join vc right now, but you can send pictures here

[elfin oak]

what do i click

[tired grove]

under "Choose where to play sound," can you click Speakers? then see if your sound works

[elfin oak]

OH I CAN HEAR NOW

[autumn herald]

🥳

gj Milk