#problem with Windows 11 update

8 messages · Page 1 of 1 (latest)

static lily
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Hi guys, I am having a problem with my laptop after upgrading to Windows 11. After upgrading from Win 10 to 11, my laptop will not boot, there is just a black screen and a mouse cursor on the screen. The laptop doesn't respond to Ctrl+Alt+Delete, I can only open the recovery tool. Resetting the graphics card does not help either.

dawn sage
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Is there important data on the disk that hasn't been backed up?

static lily
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It's fun because even if i see only black screen my headphones still connect to laptop

dawn sage
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slim chance it allows you to repair it but worth a try

static lily
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Built in repair option crash after starts

dawn sage
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yeah, hence why I suggested the flashdrive