For some reason my dell laptop keeps shutting down when on battery power, happened twice when it was on and many times when it was in sleep mode. When I check logs it says that it shut down because of a kernel api, I've tried windows 10 enterprise ltsc and 10 pro but they both had this problem. Weird thing is that when I had chrome os flex and chrome os brunch frameworks on it was completely fine and never turned off randomly. Please help I have no clue what to do.😭
cpu: i5-5300u
#Dell xps 13 9343 keeps randomly shutting down on windows 10
untold frost
twin swallow
For some reason my dell laptop keeps shutting down when on battery power, happen...
Can you send the logs and stuff?
The chromeos stuff is based on linux and wont be affected the same; most of the time its more resilient as souch
To solve the windows issue we need the exact codes
untold frost
The logs in the bios under the power off section only say Software request and ACPI power management
I also tried windows 11 and it didn't have the random powering down issue but it didn't enter sleep mode when I closed the lid even though the screen turned off and it went on the lock screen
pine sorrel
I also tried windows 11 and it didn't have the random powering down issue but it...
thats a weird issue... did you install GPU drivers when you installed windows 11?...
also check your battery health just in case...using hwinfo64 software...
untold frost
also check your battery health just in case...using hwinfo64 software...
In the bios it says the health is good
pine sorrel
In the bios it says the health is good
battery health?...
untold frost
yes
untold frost
thats a weird issue... did you install GPU drivers when you installed windows 11...
I think so because the screen flashed and it became smoother and I could control my brightness so yes the drivers got installed
pine sorrel
I think so because the screen flashed and it became smoother and I could control...
also ...pls dont try modified version of windows like LTSC... clean install windows via bootable usb first.... and install all official drivers for your device....
untold frost
I thought about that and tried to put windows 10 pro, cleaned and formatted the drive and installed the regular version using a usb, same thing
Installed all the drivers and updates
pine sorrel
I thought about that and tried to put windows 10 pro, cleaned and formatted the ...
make sure you followed the procedure properly... clean install meaning you wipe the entire drive...
pine sorrel
yep I wiped the entire drive
do it again...and this time...make sure you installed official drivers from dell website...did you change the ac adapter recently?
untold frost
No I didn't change the ac adapter recently and all the drivers were from the offical dell website for my specific model
pine sorrel
No I didn't change the ac adapter recently and all the drivers were from the off...
run cmd as admin... and type this.. powercfg /systempowerreport
untold frost
I don't have windows 10 installed on it anymore, its 11 right now
pine sorrel
I don't have windows 10 installed on it anymore, its 11 right now
its the same thing...
or did you mean...your pc never shut down..in win11?
untold frost
yes, the issue only happened on windows 10, not 11
but then 11 doesnt even enter sleep mode when shutting the lid, maybe 10 had the issue when unplugging the ac connecter, going into sleep mode and then going out of it? I'm not sure
pine sorrel
but then 11 doesnt even enter sleep mode when shutting the lid, maybe 10 had the...
could be a bug with the sleep mode...that triggering the shut-down...
untold frost
maybe
untold frost
Intel HD graphics 5500
pine sorrel
Intel HD graphics 5500
can you tell me the serial number? ...usually printed on the sticker...or on the back
by serial number...I meant service tag
pine sorrel
The tag is D29H562
type msinfo in windows search... and enter... check for the bios version...you can also screenshot the details
untold frost
I remember the bios version, it's A20, the newest one
pine sorrel
I remember the bios version, it's A20, the newest one
your pc officially...doesnt support 11 anyway...although that shouldnt stop you from using sleep mode.... did you download GPU drivers from dell or let windows update do it for you?..
untold frost
On windows 11 windows update did it for me but for 10 I did it from dell
pine sorrel
On windows 11 windows update did it for me but for 10 I did it from dell
https://www.dell.com/support/home/en-us/product-support/servicetag/0-b2s5UDBkTzJaalNNaGZ6ZTZpN0dLUT090/drivers do it from dell again...for win11
untold frost
The weird thing is that when i closed the lid and opened it again the screen was off for a second and it turned on to the lock screen, so windows recognized it closed
And by any chance, windows 11 is pretty laggy for me, can I fix the windows 10 problem? Other than that it runs very well on 10
pine sorrel
The weird thing is that when i closed the lid and opened it again the screen was...
that could be also mean... that it was just a simple screen turning off...instead of S mode
pine sorrel
And by any chance, windows 11 is pretty laggy for me, can I fix the windows 10 p...
only way to know whats causing it...is to go back to windows 10 and reproduce the problem...
untold frost
I remember the windows 10 event viewer log before the laptop shut down, it read: The kernel power manager has initiated a shutdown transition. Shutdown Reason: Kernel API
pine sorrel
I remember the windows 10 event viewer log before the laptop shut down, it read:...
thats why I told you to run that cmd command... it would have shown you the shutdown reason...
anyways...report back when this problem comes back...in windows 10
event 109 can be a hardware problem...or a bug... pray its the latter...because something is triggering a shut down....
untold frost
Some time today I will try to install a older version of windows 10, instead of 21h2 or 22h2
I'll try 20h2
pine sorrel
I'll try 20h2
You can try the latest...
untold frost
I tried and that's what happened
pine sorrel
I understand...but older versions may cause some other issues...and it will eventually try to update to the latest windows 10 build...
untold frost
I'll disable the updates will a github tool and try and see if I get the shutdown error
pine sorrel
Report back...just run that command again when you see a shut down..and screenshot the results...
untold frost
I didn't experience a shut down though
untold frost
Ok, now I experienced a shut down
But it was during sleep mode
I went in my settings and found the hibernation was on and it was set to like a 10 digit number so I changed it to Never and it didn't turn off when I put it into sleep mode. I will keep using it and see if it still turns off
pine sorrel
I went in my settings and found the hibernation was on and it was set to like a ...
Report back...
untold frost
I don't think it shuts down anymore but now it wastes so much battery in sleep mode
In like an hour it wastes 30% and I've tried disabling modern standby too
untold frost
I have a feeling that sometimes it enters sleep mode and sometimes it also just randomly exits
It's pretty hot right now touching it even though before it was cold and I just opened it to check the battery percentage and closed it right away, 20 minutes ago
untold frost
I think sometimes it enters sleep mode and sometimes not
untold frost
I actually discovered something today, just like on windows 11, with windows 10 20h2 it doesn't enter sleep mode at all, not just when I close the lid but even if I press the sleep mode button, I installed all the drivers too
pine sorrel
I actually discovered something today, just like on windows 11, with windows 10 ...
So the reason is same, sleep mode somehow causing it?
untold frost
I'm not sure, I think sometimes it still enters sleep mode, it's confusing
pine sorrel
I'm not sure, I think sometimes it still enters sleep mode, it's confusing
whats the update now?...
untold frost
idk same thing
pine sorrel
idk same thing
use the latest windows...reproduce the crash...then send me that report link!
untold frost
I checked event viewer and it says things like exiting connected standby reason: ac adapter and entering connected standby reason: ac adapter
I don't know if I should update back to 22h2 because it might make the issue worse in some way
pine sorrel
I checked event viewer and it says things like exiting connected standby reason:...
ac adapter causing ...the exiting of the standby?... welp...it may be picking up the AC when connected and records the event...hence it exits stanby mode...
pine sorrel
These are not actually issues...but information only...
untold frost
Yea but for some reason when I opened the lid me thinking it was in sleep mode the battery drained from about 40% to 19% and the laptop felt super hot
2 more logs I found
I will try updating from windows 10 20h2 back to 22h2 to see if anything changes.
untold frost
I have updated to windows 10 22h2 again
I decided to test it now. I heard the fan so I put it to sleep mode and closed the lid, I heard the fan turn off for 1 seconds and instantly turn back on again and not turn off again. Here are the logs, keep in mind all I did was put it to sleep mode, close the lid and after a minute open it again.
I think this might have been a fluke because I might have touched the TouchPad, but I don't think I did.
I would also know if when I opened the screen the wifi logo was there or not, when this happened it was connected but I just tried again and it actually went into sleep mode and it was disconnected for a couple of seconds.
untold frost
I just realized that I had my s0 sleep state on, not the s3. I disabled the s0 state and enabled the s3 state and now it should actually go to sleep and not waste battery. Will report back tomorrow
pine sorrel
I just realized that I had my s0 sleep state on, not the s3. I disabled the s0 s...
Okay...
untold frost
Btw 22h2 was slow so I decided to downgrade back to 20h2 through the recovery menu but I made sure s3 was still enabled, I'll see what happens tomorrow
If it gives me problems again then I'll go back to 22h2 again and won't downgrade anymore
pine sorrel
If it gives me problems again then I'll go back to 22h2 again and won't downgrad...
Is your pc on..right now?
pine sorrel
I hope it's in sleep mode and not on
Open the lid...run cmd as admin..
Type powercfg /a
untold frost
Yea I've heard about that command, I'll do it again but it said s3 is activated and s0 is unsupported which is what I want to see
Give me 3 minutes...
untold frost
The power button light is on but the screen isn't turning on..
pine sorrel
sigh..do what you did earlier...if screen doesnt turn on...
untold frost
I force turned it off, give me a second it's turning back on
Well it's back on now atleast
S0 used to be enabled but I used a registry tweak to disable it
pine sorrel
S0 used to be enabled but I used a registry tweak to disable it
Was s3 officially supported?...
untold frost
I'm pretty sure every laptop supports s3
And windows 10 also supports it if that's what you mean
pine sorrel
I'm pretty sure every laptop supports s3
Nope!..not always...
anyways...it could be something to do with..the gpu driver..or firmware bug...if this continues!...
pine sorrel
I force turned it off, give me a second it's turning back on
Also run that battery report command...
Sleepstudy report...
also..the times.. are these the times...when you tried to wake it from...sleep but no screen?
untold frost
It started after that, I just opened the lid again and the screen isn't turning on again.
pine sorrel
It started after that, I just opened the lid again and the screen isn't turning ...
at this point..it appears to be gpu driver bug or firmware issue
Where did you install the gpu drivers?..from windows update?
untold frost
I'm having issues everywhere with this laptop, every time i restart I need to go to bios and turn off and on the wifi options to get wifi working.
untold frost
Where did you install the gpu drivers?..from windows update?
No, from dell
pine sorrel
I'm having issues everywhere with this laptop, every time i restart I need to go...
Its old at this point...such things are expected...
untold frost
Yea but I've seen 2012 laptops work perfectly fine
I think it might be the motherboard
pine sorrel
Yea but I've seen 2012 laptops work perfectly fine
Welp!.. You are just unlucky...
Issue can occur anytime...for any device...
untold frost
I want to switch to Linux but they all have a ugly ui in my opinion and chrome os won't cut it for me
pine sorrel
No, from dell
Try using the gpu driver...from intel website..
untold frost
I'll try updating to 22h2 tomorrow..
pine sorrel
Try using the gpu driver...from intel website..
I know i dont recommend..intel website...for laptops..but... i guess its worth a shot!..
untold frost
I know i dont recommend..intel website...for laptops..but... i guess its worth a...
I'll try that first
pine sorrel
I'll try updating to 22h2 tomorrow..
Check.. Also undo that registry changes...
Thats.. the last thing we want right now...
untold frost
Windows was bugging again so I decided to switch to Linux, trying zorinos
pine sorrel
Windows was bugging again so I decided to switch to Linux, trying zorinos
report back!
untold frost
I went somewhere outside of where the laptop is right now, it's also kinda broken, so I'll need atleast a week or 2