I have updated my BIOS to see if that helped, it didn’t, I looked on different websites and YouTube videos, can’t find a fix
#please help me, I have had this error for 4 days
past grove
Btw windows 11 worked before all of this until I turned my pc off, turned it back on, played Minecraft for a bit until I froze and then poof, blue screen of death
solar dock
Did you make the USB using the official USB media preparation tool?
past grove
Did you make the USB using the official USB media preparation tool?
From the Microsoft website? Yes
past grove
Did you make the USB using the official USB media preparation tool?
Do I need to download it somewhere else?
solar dock
No, the official way is the best way for sure.
Some people have had to use a separate USB stick, have you tried two of them already?
Otherwise, the only other thing I can think of is that your bios has some incorrect settings, like secure boot is not on or it is set to legacy mode instead of Windows mode
past grove
Wait
Wait
Legacy mode?
@solar dock
I remember seeing something
To do with that
It said like
Legacy+Uefi
solar dock
Yeah, you do not want to use legacy if you're using Windows.
solar dock
And make sure secure boot is turned on while you're there
past grove
Is this supposed to be anything different?
solar dock
I honestly have no idea what the CSM there means off hand
past grove
Right, when I put Uefi on
It says secure boot is enabled
So csm was the previous option selected so I’m assuming my secure boot was disabled
Is that all the options I need?
solar dock
It probably was. Give it a try now
past grove
Alright
Fingers crossed
Shit I forgot to boot from usb
Alright
Let’s see if it works now
It’s still loading
@solar dock I don’t think it wants to load
solar dock
That's really weird seems like everything is set well
past grove
That's really weird seems like everything is set well
I do have like 1 file that I used to update the bios on that usb if that effects anything?
I deleted it
solar dock
Like just a manufacturer bios upgrade?
solar dock
Hmm doubt that'd cause any issues really
past grove
Do you think there’s some settings in the bios that can be causing this?
I mean yesterday when I ran it, the windows icon came up and then went black and the loading symbol thing came up and just didn’t do anything
solar dock
Nothing else that I can think of... Maybe see if your bios has a "load defaults" option and set it to that for a try
past grove
Nothing else that I can think of... Maybe see if your bios has a "load defaults"...
When I press that it says load optimised defaults, do I press yes?
solar dock
Yeah, and afterward make sure that secure boot is still on and legacy mode still off. It probably will be but it's good to just make sure
past grove
Ok
I just ran the usb and it’s still the same loading screen
Yesterday when I ran the usb, the windows logo showed up but idk if I did anything for that to happen
Ok I just restored defaults and I was just about to restart and it showed me the changes that are being made
Why’s it mentioning crypto mining?
I reset defaults and now this happens
But I know for a fact it’s gonna be a black screen with loading symbol
Knew it
@solar dock ^^
This just doesn’t make any sense anymore
solar dock
that's really weird. Which Windows version is prepared on the stick? Like was it windows 10 or windows 11 media tool?
past grove
Window 11 media took
past grove
that's really weird. Which Windows version is prepared on the stick? Like was i...
And I had windows 11 installed on the pc aswell I just want to factory reset my pc
solar dock
And I had windows 11 installed on the pc aswell I just want to factory reset my ...
gotcha. honestly this should be so simple and fast, especially with secure boot on/legacy mode off.
have you already tried re-creating the USB or even using another stick? Do you have another PC where you can prepare one
solar dock
still we've seen it where people try another USB and get instant success
past grove
This is a brand new one
I downloaded the files from my brothers computer
Off the website
solar dock
Yeah, I get you. but it's not like impossible for it to still be the source of the trouble. I'd try creating it again or if at all possible using some other stick. I think your settings are perfect
past grove
That’s the thing, I don’t have another stick with the required space on it
All of them are Atleast 5gb sticks
solar dock
any chance your brother has one? It only needs to be able to hold about 6 GB of data, most guides day 8 GB but that's not really the limit. If not though, try just preparing this one one more time, maybe it'll help
past grove
Should I try prepare it from my dad’s pc?
His pc is like rlly fast but my brothers is rlly slow
Don’t know if that makes a massive difference
But I can wipe the usb and try install it from my dads pc
solar dock
Should I try prepare it from my dad’s pc?
can't hurt to try
past grove
Alright
solar dock
But I can wipe the usb and try install it from my dads pc
the tool should do the wiping for you automatically
past grove
Ah ok
past grove
@solar dock hey I was downloading the media creation tool, it said I needed more space even though theres 32gb free 🤨🤨
solar dock
<@452865732212949002> hey I was downloading the media creation tool, it said I n...
I'm fearing your USB drive is faulty or one of those common scam drives honestly
past grove
@solar dock Alright after restarting my pc and re-downloading the media installation exe off Microsoft website, it worked, do these files look all good?
solar dock
looks normal
past grove
Oh ok
Ok I’m trying again
@solar dock ye still isn’t working
Still an infinite loading screen
By any chance is there supposed to be a beep noise in startup?
solar dock
not really "supposed" to be, honestly most newer systems don't
but it's not unheard of
past grove
Well I spammed delete key to open bios and I heard 3 beeps
I put csm back on and this is different
Now it’s probs an infinite black screen
I’m just gonna let that do that until I come back from eating see if anything has changed
You think I should try install windows 10?
Like downgrade?
Cuz I remember my dad did windows 10 instead of windows 11
solar dock
it can't hurt to try
past grove
I might do that actually
solar dock
windows 10 allows for secure boot both on or off also
past grove
Alright
I don’t think I might need to do any bios settings
Cuz I remember my dad just booted from the usb and it worked so
Alright installing windows 10 now onto my usb
past grove
@solar dock alright I have it downloaded, imma try it now
I think we r successful
Ye I think we r
solar dock
❤️
past grove
@solar dock right so I booted the usb on my dads computer and it works perfectly fine, the purple thing where you can install windows 10 pops up, but my pc doesn’t do that
solar dock
it's almost certainly got to be a bios setting but I think you've already set themall perfect honestly
have you tried all the USB ports for any difference?
past grove
I have tried all 3 on the front, I tried 2 back ones on my pc
I plugged it into the usb 3.0 once again to try it out
I have the animated dots loading but nothing happens after that, it just loads forever @solar dock
I have seen stuff saying that the hdd is stopping it but I’m unsure
solar dock
nah this should be possible even if the hard drive is unplugged honestly
which I guess would be a good test, but as long as USB is the first boot device it should start from it instead
past grove
which I guess would be a good test, but as long as USB is the first boot device ...
Ye the usb is in first priority and is booting from it first because it shows up which one I want to install 32bit or 64bit because I did both, and I select 64bit, it loads the files but then the loading thing is infinite and won’t do anything
solar dock
has me stumped
solar dock
I get ya, usually this is like a 10 minute thing
past grove
I’m on another discord server and someone said that windows is giving a drive error?
solar dock
i mean nothing about your hard drive should be able to stop the boot up from USB
like I said, even unplugging the hard drive would still let you boot from USB, which is really just booting from a different drive and bypassing the internal one entirely
past grove
Ye but if that worked, how would I be able to install it
solar dock
honestly I would expect the issue you have isn't related and you'd see the same probem with the drive unplugged
past grove
I just don’t understand, it lets me select what setup I want to do, but it doesn’t do the setup
solar dock
oh you're getting it to boot from USB? I thought it was failing before you even got to the 'install now' button
past grove
No, I can’t even get to that step
solar dock
are you able to make it to the drive selection screen where you choose which partition or whatever there?
past grove
I don’t have access to my computer at all, only bios and boot menu
Here let me record a video and show u
That’s all that happens
solar dock
So with Windows 10, the USB drive can be built to be used for secure boot UEFI systems and for older BIOS mode systems. The media tool will create the USB for whatever PC you're using by default, Maybe there's a mismatch between your dad's computer and yours. But you already had tried with secure boot off earlier and that didn't help. But I sure don't think your internal hard drive is causing this honestly
solar dock
I sure wish I had any idea I'm stumped here
past grove
Am I like missing something, like you never know there could be a little error that has happened and can be fixed so easily
Like do I have something enabled/disable in my bios?
solar dock
seems like you've checked all I know at this point
solar dock
can't hurt. if you can do it from the "get help" app on another PC or from support.microsoft.com, although I have to imagine they would have mostly the same ideas
past grove
Alright
past grove
@solar dock ye they didn’t help whatsoever
Some random guy who just could not spell for the love of god tells me to go to my manufacture of my monitor and ask them?
obsidian stone
That loading files....is slow comparatively...
You must have an issue with your usb drive...or the usb port!...
past grove
Ah
solar dock
I personally suspect the USB drive but it works on the other PC just fine
past grove
Well it’s defo not the usb as it is brand new
I think
USB port might be
The thing
I tried all my usb ports
solar dock
just because it's new doesn't always mean it doesn't have an issue, but I think success on the other PC proves it works really... so 🤔
obsidian stone
Well it’s defo not the usb as it is brand new
Brand new doesnt mean it wont have any issue!....
So it shouldnt be ruled out... not yet!..
Try the back usb ports..
past grove
Brand new doesnt mean it wont have any issue!....
So it shouldnt be ruled out......
I have tried… all of them
obsidian stone
Both front and back?...
past grove
Yes
I was looking at some Microsoft help articles
Some people have this issue
And HDD is mentioned in lots of them for some reason
obsidian stone
Yes
Get another usb...
Disconnect any external devices..
Also you can unplug other drives too!.
and switch to uefi mode only
past grove
Wait, wdym by drives?
obsidian stone
Wait, wdym by drives?
If you have more... than one storage!... just in case
past grove
Ok, I’m not so intelligent in components even tho I do gcse computing, I’m only good at coding, can you give me some examples of storages 🙂
obsidian stone
just because it's new doesn't always mean it doesn't have an issue, but I think ...
While you say this...I dealt with similar issue today.....where the ssd wont allow windows install on laptop...
But same ssd works fine on desktop!... 
You probably saw that one...
obsidian stone
Ok, I’m not so intelligent in components even tho I do gcse computing, I’m only ...
Your internal drive...like hdd or ssd or nvme
past grove
So am I required to remove a component?
solar dock
While you say this...I dealt with similar issue today.....where the ssd wont al...
would this block you from ever even seeing the install setup screen when booting from USB though?
obsidian stone
So am I required to remove a component?
buy/borrow a usb stick..make it uefi-bootable
remove any externally connected device...
use the usb ports..in the back
past grove
I remove my headphones and microphone if that helps
obsidian stone
also change to uefi mode...
obsidian stone
would this block you from ever even seeing the install setup screen when booting...
Internal drive issue....can freeze the spining dots...or stuck on setup is starting
But infinite loading...likely is a usb issue...either usb drive or the port..
past grove
I mean I explained it as infinite loading cuz my mind is clueless
The soinning dots r spinning
But they ain’t stopping
Or switching screens
But
obsidian stone
I mean I explained it as infinite loading cuz my mind is clueless
Did you try with.. another usb stick?...
past grove
I know the usb is working because I can choose to use 32bit setup or 64bit setup
past grove
Did you try with.. another usb stick?...
An r2d2 one 🙂
obsidian stone
Huh?
past grove
My family arnt rlly stocked up on usbs
So I got one that my dad gave me that was laying around
But then that one was wierd
obsidian stone
So I got one that my dad gave me that was laying around
That was the brand new..one?
past grove
So I got a brand new one off Amazon and it arrived yesterday
past grove
That was the brand new..one?
No
I got the brand new one
But
The problem still did what it did
obsidian stone
So both usbs didnt work?..
past grove
Nope
solar dock
but they work on the other pc right?
solar dock
if you can boot up that from the usb but not this PC it sure seemms like it's a BIOS setting to me
it should basically land here after loading usb
past grove
I want that to show on my monitor
But no luck for me obvs
Btw @obsidian stone I can’t access my desktop at all, all I can access is my bios and boot menu
obsidian stone
Btw <@598763828754251776> I can’t access my desktop at all, all I can access is ...
Your windows is corrupted?...
obsidian stone
Thats the error?..
Unmounted boot volume...its a drive issue...
past grove
Ok
obsidian stone
Is unplug my drive
Nope!..unplug all your internal drives... then boot from usb...and check..if it boots properly
obsidian stone
Ok, then what?
First check if you can boot from usb...properly without your drive connected...
past grove
Ok
obsidian stone
If your uefi has such option
past grove
I’m a 15 year old kid, with a £1000 pc, I might need a video or someone to walk me through what i am going to need to unplug
obsidian stone
I’m a 15 year old kid, with a £1000 pc, I might need a video or someone to walk ...
First check your bios...if you can disable drives...then you wont need to physically unplug!..
If not and if you cant confidently do it...take your fathers help..
past grove
I am not getting my father into this, he pisses me off cuz he doesn’t let me do it myself
I can do the bios thing now tho
Ok I’m in the bios
What am I looking for?
obsidian stone
What am I looking for?
Sata configuration or something similar...
past grove
Anything catch your eye in that?
obsidian stone
Anything catch your eye in that?
IO config?..
Also look for this..
past grove
past grove
IO config?..
Also look for this..
System status, what do I need to do in this?
obsidian stone
System status, what do I need to do in this?
Are you able to click..those sata port entries?..
obsidian stone
I only got 1 sata aswell
Whats the name?...
past grove
Sandisk SSD PLUS 100
obsidian stone
Anything catch your eye in that?
Click integrated pheripherals...
past grove
Where’s that at
obsidian stone
Where’s that at
Your image I just mentioned..
obsidian stone
Where’s that at
past grove
obsidian stone
Click sata mode...can you set to disable?...
obsidian stone
Those r the 2 options
Looks like...you have to physically unplug your sandisk!...
obsidian stone
Does it require screws?
I usually dont persuade others on hardware matter..when they are not confident....
But Its usually easy...just open the side panel..and just carefully unplug the cables..from the drive..
obsidian stone
Its requires screw...depending on the chasis
So if you think you can do it...then its up to you..
If you think you are gonna make a mess...take your fathers help!..
past grove
Do u think u can help me locate the ssd?
obsidian stone
Do u think u can help me locate the ssd?
Thats how it usually looks like...
obsidian stone
The glass is probs gonna fall and smash
If its a glass panel...be ** very careful**..
Do it at own risk...
past grove
So dusty
Where would this be at?
Want me to send a side on picture so u can find it?
obsidian stone
Want me to send a side on picture so u can find it?
It could be on the other side...mounted like this...
obsidian stone
Wdym on the other side?
THE other side...where the cables are going in..
past grove
Ye but wouldn’t it connect to the motherboard?
obsidian stone
I think you will need your fathers help with this...
No need to proceed any further..and make an unwanted mess...
past grove
I’m not getting my dad
I need to learn how to do it myself
Let me find it myself off internet
I will come back to u
obsidian stone
I will come back to u
You have to open the other side panel as well...just like you did earlier...
obsidian stone
It depends...in which case..you have to slowly open it..incase any wire is connected
past grove
Ok
Kinda scary
I unscrewed the toggle wheel things
I thing the side panel is liked clicked into something
So I have to like pull on it hard
Got it
Alright what am I looking at here theb
@obsidian stone
These wires are a mess
obsidian stone
Alright what am I looking at here theb
Okay...i dont see the drive here... What else do you see?..
past grove
I see something that says HDD/SSD
Wait I see SATA
and it has a wire plug coming out of it
obsidian stone
I see something that says HDD/SSD
Follow the cable..and check where it ended up...
obsidian stone
Yep!.. Looks like it...thats the only one?
past grove
And there’s one next to it that says DATA
obsidian stone
And there’s one next to it that says DATA
I meant you only see one..connected like this..and no other drives?
obsidian stone
One is clipped..press and pull
obsidian stone
The silver part one..in the image
past grove
Sata doesn’t wanna come out
obsidian stone
Sata doesn’t wanna come out
Press the clip..and pull
obsidian stone
So both unplugged?..
past grove
Yes
obsidian stone
Yep!...just check if it boots to windows setup
obsidian stone
It come up with windows installation thing
Screenshot..
obsidian stone
So now..you know where the problem is?..
obsidian stone
Nothing you can do..from this pc...you will need to take it out and externally connect it to another pc...and wipe it..
obsidian stone
Reminder...Wiping doesnt ensure.. it will work!...
Use diskpart command to clean the drive...or if your bios supports secure erase option...you can also try that!
past grove
Ye it has that
Wait
If that doesn’t work?
How do I externally connect it to another pc?
obsidian stone
If that doesn’t work?
Hopefully...secure erase can fix it...if not..then you have a very slim chance...with diskpart..
You will need an external sata-to-usb enclosure..to connect it...externally!..
obsidian stone
Do I turn my pc off
Yep!..Turn pc off...carefully put everything back together..
And do the secure erase in bios...
past grove
Ok
obsidian stone
Best of luck!...
obsidian stone
I will be going offline.....so inform us about your effort to fix it...
obsidian stone
Can u like help me erase it
Sorry!.. have to go..but you can check YouTube on how to do that from bios..
past grove
Ok
Thabks
@obsidian stone so update, it erased some random thing in my pc cuz it said the SSD was not supported
Wait I might have done it
Ye nah it says it’s not supported
Ah I will deal with it tmw
past grove
Sorry!.. have to go..but you can check YouTube on how to do that from bios..
Hey if your online, do I just wipe the sata?
past grove
@obsidian stone installed windows 10 on my other drives then I’m going to connect my main drive, wipe it on the secondary drive and then install windows 11 on my main drive and the wipe my secondary drive 🤷♂️
obsidian stone
<@598763828754251776> installed windows 10 on my other drives then I’m going to ...
great idea!... hopefully no issue when you try to boot from the other drive when its connected internally!
past grove
So
I’m actually in the secondary drive rn and connect my primary drive
What happens if I restart my pc?
obsidian stone
proceed...
past grove
Will it go to my primary or secondary drive and run from that
Cuz if it runs kf my ssd
Nothing will launch
Off*
obsidian stone
Cuz if it runs kf my ssd
you can set boot from the bios...
past grove
you can set boot from the bios...
Ok now I’m pretty sure it’s gonna load forever
It’s taking much longer than when I unplugged my SSD
obsidian stone
It’s taking much longer than when I unplugged my SSD
if it eventually...doesnt...then externally connecting it...is your only option!
past grove
But I don’t have the required cable
obsidian stone
no other choice...
past grove
no other choice...
Is there a way to wipe the SSD with Ubuntu?
obsidian stone
Is there a way to wipe the SSD with Ubuntu?
you can...but same for ubuntu too!...if you are able to boot while its connected
past grove
Ye that didn’t work, I have to disconnect it to use it
obsidian stone
Ye that didn’t work, I have to disconnect it to use it
why not continue to use this other drive...till you buy/get the enclosure?
past grove
Ye but wouldn’t that do something to my main drive?
obsidian stone
Ye but wouldn’t that do something to my main drive?
do something?...like what?
past grove
Idk, corrupt it cuz it’s been inactive for long?
obsidian stone
welp!...your SSD needs wipe ASAP...but not that soon...
past grove
Why asap?
obsidian stone
Why asap?
probably not the suitable word...haha!.. but it needs wiping...but it still doesnt ensure...it will fix the problem
obsidian stone
Well I’m resetting my pc if that does anything and it’s taking a while
why?...
dont reset pc...
past grove
Why not?
obsidian stone
total unnecessary task.... never use reset under any circumstances...
past grove
How
obsidian stone
always clean install windows...via usb...
past grove
I’m only badically resetting my secondary drive
And that had nothing on it in the first place
obsidian stone
I’m only badically resetting my secondary drive
again...resetting the second drive... wont help it recognize the main drive...its unrelated
obsidian stone
Well it’s stuck on 99
anyways... I guess I have nothing else to add here... continue using your other drive...for windows...while you get the adapter to get it externally...
best of luck!... also clean install windows again ...since you used reset
past grove
What has it reset the thing? It was stuck on 99 percent
obsidian stone
What has it reset the thing? It was stuck on 99 percent
reset is still not a perfect solution...thats why we dont advise using reset ...
moreover...reset has nothing to do with your issue...running reset was completely pointless
past grove
Okie