How to fix Install error - 0x80070002, tried all steps
Tried installing a patch manually, but it didn't work.
#2024-02 Cumulative Update for Windows 11 Version 23H2 for arm64-based Systems (KB5034765) Retry
green raven
sharp igloo
system file is not found. Try using catalog.update.microsoft.com @green raven
green raven
@sharp igloo I downloaded patch from catalog and tried installing but it didn’t install successfully
sharp igloo
<@576894343122649098> I downloaded patch from catalog and tried installing but ...
well in that case, either that KB is crap or your OS is...
Let me see if any reported issues
green raven
@sharp igloo Thanks, let me know if you see any reported issues
sharp igloo
sadly no
there's a possibly the update is broken or just your OS
you cud try integrity check and update troubleshooter
daring timber
How to fix Install error - 0x80070002, tried all steps
Tried installing a patch...
Tried all steps... like what?.
sharp igloo
ERROR_FILE_NOT_FOUND (0x2): The system cannot find the file specified. for reference. That update is probly trying to load something non existent
pretty sure there's a log for update and what it went through, i forgot what it is, let me scour the internet
@green raven https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-logs nice sounds like this is it... See if the mention log file exist
just a note they will be .etl, whihc i need to convert for a log
daring timber
While its good way figure out...but Unfortunately ....The logs related to this error... will only tell you the cab file at the intended location....failed to open...
Its one of those errors..that was never identified... why it occurs without a proper cause...
So...ensuring that he did proper generic tasks..like dism...update service reset... and using the troubleshooter....needs to be checked first!..
green raven
@sharp igloo , @daring timber I have performed the following steps
Tried installing a patch manually, but it didn't work.
Ran the Windows troubleshooter
Upgraded Windows 11 22H2 to 23H2 successfully but patch install failed.
Renamed the $WinREAgent folder.
Ran the Restore health
dism /online /cleanup-image /restorehealth
Resetted windows update
https://learn.microsoft.com/en-us/troubleshoot/windows-client/installing-updates-features-roles/additional-resources-for-windows-update
sharp igloo
<@576894343122649098> , <@598763828754251776> I have performed the following ste...
get me those .etl files
daring timber
<@576894343122649098> , <@598763828754251776> I have performed the following ste...
Alright...generic steps didnt work...when you downloaded the update offline....did you make sure that it was for "arm64"...? and not x64 version of the update?....
green raven
@daring timber yes, I have downloaded the arm64 version
daring timber
<@598763828754251776> yes, I have downloaded the arm64 version
Welp!...you probably need to run a repair....before you do that... upload the log file and. etl file as requested....
They can mistakenly..download a different version update... but they cant mistake arm version vs x64 OS...that would be really odd...
green raven
and you sure you have arm64 systme
daring timber
Upload windows log files...and etl files as requested by the other person...
Keep in mind...this error means...you will have to resort to repair windows... Or worst case...reinstall windows...
sharp igloo
understandable
green raven
Error in the update logs
sharp igloo
upload them not show them
daring timber
Error in the update logs
This x02 error cant be fixed...
Proceed with repairing or reinstalling...with surface pro X recovery image..
https://support.microsoft.com/en-us/surface-recovery-image
.backup your personal files..before you proceed!...
green raven
@daring timber Thanks, Just for my knowledge, Do you know why the x02 error is occurring? what is the root cause of this?
sharp igloo
i just explained it above
0x2 is file not found
ERROR_FILE_NOT_FOUND (0x2): The system cannot find the file specified.
daring timber
<@598763828754251776> Thanks, Just for my knowledge, Do you know why the x02 er...
You can upload the log files...and etl files as requested..here!..while you repair or reinstall windows..
Basically update packages extract files to a specific location.. but for some reason the update agent cant read from the location where the files are extracted...
It behaves like location missing or access error...or corrupted files...which would be very weird because it happens randomly for any update....
So far why it happens...isnt determined...
So the solution with this error code...is repair or reinstall..if generic steps fail!...like troubleshoot or dism...
sharp igloo
in this context ,sounds like OS is crap since it happens all the time
or just the update is fked, we wudn't know ofc hence why reinstall
tho i just need the log file to study sht
looks interesting
daring timber
You will be surprised...that one time..an update was installed...and restarted but still that same error code with that same update listed..that was just installed...
green raven
But I'm surprised other updates are installing (e.g. Defender, .net)
sharp igloo
hm ok, so if so
daring timber
from the logs...update path truncated prematurely...for no reason!...so typical of this error..
proceed with the recovery image!....and backup your personal files...before that...
green raven
oh okay, then there is no root cause for this error? finally, I have to recover image 
daring timber
so far...no root cause as to why it behaves like that!...
other than windows being corrupted at system level!...
green raven
@daring timber @sharp igloo Anyway, Thanks for your time
@daring timber @sharp igloo please let me know if you get the root cause of this error
sharp igloo
no idea why i am looking at this file manually, i forgot there's commands to specifcally look for a specific string
green raven
okay, what is the command?
sharp igloo
findstr, or you can use a powershell script
output will be as such
tho the file is not found, as expected 😭
green raven
tho the file is not found, as expected 😭
oh okay