i need help, because i am completely out of ideas.

[viral sandal]

UPDATE: Caused by a faulty 13900K. Problems disappeared upon installing a new 13700K. Will try to RMA my 13900K.

Im a pretty techy guy, i know a lot about windows and computers in general.

But what has happened to my PC and windows over the last 2 weeks have left me completely clueless. I hope somebody can help me. Here goes:

2 weeks ago my PC started getting random BSOD's when restarting the computer. It was either "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED" or "SYSTEM_SERVICE_EXCEPTION".

I didnt feel like dealing with it at the time, usually it would boot right back up normally after shutting it down and turning it back on.

Today was a different story however. It was constantly bootlooping, and sometimes it would appear as if it loaded into windows, but my monitors showed black screens.
That kind of forced me to look into the BSODs. Afaik it has to do with a bad driver/drivers. I tried a lot of things, including booting into safe mode. But in safe mode i got black screens once again.

I opted to reinstall windows all together. I plugged in my USB with a bootable W11 media on it, and wiped all my disks completely with Diskpart.

Now heres the weird part, during setup of the fresh install of windows 11, i'd get one of those two BSODs randomly when it was restarting between setups. It would only happen once, and then it would boot correctly again.

Now that i got into windows, i noticed there was 3gb of old windows files left somehow in the windws.old folder. Not a big deal, i used the built i temporary file remover in windows to remove them. Except when i did that, it bluescreened again...

Booting back up, it seems it did delete everything in windows.old despite the BSOD. I restarted my computer 4-5 to verify that all was good, and it restarted perfectly with no BSODs. Problem solved, i thought. I installed all the recommended windows updates, and upon restarting after applying those updates, i got a 4-5 time bootloop between the aforementioned BSODs and a new one saying "KMODE_EXCEPTION" (Cant remember exactly). After that loop it booted into windows normally.

Now im lost for words as to what could be causing these BSODs, as i should be on a completely fresh copy of windows.

Any help is very appreciated. Thanks!

[placid quartz]

Have you tested your ram for errors?
Overheating? Not too sure how much help I'll be, but I'd like to know this solution as well. BSOD are a pain and always with us lol.

[viral sandal]

I have not, but im using some decent sticks of DDR5 from Corsair. My PC has run smoothly for a year before all of this.
If memory was overheating, wouldnt it bluescreen spontanously in the middle of a game or something? It only BSODs when i hit "restart computer", and its trying to boot back up after restarting.

[pallid verge]

pls upload dump files

[viral sandal]

Ive never messed with those, where should i look?

[pallid verge]

C:\Windows\minidump

might only need the latest one, but it's always recommended to upload all

but either way the bsods are not caused by the driver by looks of it.. Just want to see if it's a page fault to know it's ram issue, or see if it's a gpu issue or something else

[viral sandal]

Well, i was attempting to restart and it looks like im fully locked out of windows again. But i will upload them if i do get in. Otherwise ill try wiping and reinstalling again.

[pallid verge]

any oc?

[viral sandal]

No overclocks

[pallid verge]

xmp/docp are oc jsut to let u know

so if u have it

also pls your computer specs

[viral sandal]

I do have XMP enabled

[pallid verge]

disable it

do a cmos reset tbh

[viral sandal]

13900k
DDR5-5600
3080TI
Windows is on an m.2 ssd

[viral sandal]

Ive never tried that before so i'd have to google how to do it on my board but ill try

[pallid verge]

https://youtu.be/8w49683fGMg?t=321

[pallid verge]

which board

[viral sandal]

I just got into windows and was about to upload the dumps, but i got a bsod starting with "PAGE_FAULT" and something more

[viral sandal]

Its an Asus board, cant remember specifically

[pallid verge]

yep sounds like a ram issuse, do a cmos reset

[viral sandal]

I will try, thanks 🙂

Ill let you know what happens

[placid quartz]

Thanks for this, mine isn't setup apparently.

[pallid verge]

+ x -> system -> advanced system settings -> under system and recovery -> hit settings -> under system failure click the drop down -> small memory dump -> then specify where u want it in the entry box below it @placid quartz

that shud let your system log one

[viral sandal]

@pallid verge my board has a physical switch on the back labeled "Clear CMOS". am i correct in assuming that i still need to have my pc powered off and disconnected from the wall before i press it?

[pallid verge]

yes, the video shud tell u that also

i just skipped it to the relevant ones lol, but u can go back

[viral sandal]

Do i push the power button for 10 seconds after disconnecting power to get rid of any residual power in the system or does that not matter

[pallid verge]

yes u need to

i think that acts as just putting a resistor on both of the terminals for the circuits so yes

well especially the caps and inductors cus those holds charges

[viral sandal]

Alright, system fully drained of power, and i held in the clear cmos button for about 5 seconds.
When i turn the pc back on, should i just expect it to work if that fixed it? Or is there anything else i need to do?

I did not turn xmp off yet

[pallid verge]

cmos reset shud do that

and any settings in ur bios

[viral sandal]

Alright, i reinstalled the boot media on my usb from scratch. So i was going to boot it up, go to bios, set usb as boot drive, and wipe my drives again and reinstall. Maybe its not necessary but why not

And hopefully no BSODs now if the cmos clear worked correct?

Looks like the bios thinks its brand new so it shouldve worked

So far so good. Been restarting a couple times changing bios boot priority and forgot i had to enable tpm and secureboot to install windows. Both restarts went smoothly so far

But ill let ya know once i get windows installed

@pallid verge just for good measure here are the dump files

I ditched trying to reinstall so im just in my clean install on windows that i did before for now

But no BSODs yet

Sadly the issue persists @pallid verge. Tried to simply restart the PC and im on my second loop of "SYSTEM_THREAD_EXCEPTION" followed by "SYSTEM_SERVICE_EXCEPTION". Ill upload the latest dump file if i get back in

Starting to bluescreen on desktop again now. Cant upload the dump file.
Getting a new one: "KMODE_EXCEPTION_NOT_HANDLED", along with the other 2 of course

Im out of ideas. If you still think its the RAM, maybe i could try removing one stick of ram at a time and seeing if that helps? (Assuming only one of the sticks have gone bad)

[pallid verge]

those 2 errors are just registry issues referring to your cpu Intel® Core™ i9-13900K, no OC so it cud just be faulty. Without the new dump file i can't say for certain if it's the same thing

either this or the installer is just installing a really corrupted windows

pls remake your windows setup on your usb

[viral sandal]

I did. Having another weird issue now though where it says "this computer cant run windows 11" even tho TPM and secure boot is enabled

When i try to reinstall that is

[pallid verge]

or it's cud probly still be ram if u turned on xmp after u cmos reset, which u shud never do to know if it's not that

[viral sandal]

I didnt turn on XMP after no. Its still off

[pallid verge]

hm, do memtest86

https://www.memtest86.com/ https://www.youtube.com/watch?v=9_xFNojChNA

[viral sandal]

I really do not hope its my CPU lol

The ASUS bios has memtest86 in the tool tab, can i just use that?

[pallid verge]

use the one i linked

[viral sandal]

Oops i clicked the one in bios already

Its running tho

Think its the same as you linked that the bios is running

[pallid verge]

ye

now u wait

[viral sandal]

If this comes back with no errors, that means cpu bad? 😦

[viral sandal]

@pallid verge memtest all good

If i install windows from a clean new installation media, and the issue persists, can we draw any conclusions? Or is there anything else i can test?

[pallid verge]

if its not the corrupted windows installation media then its ur cpu

[viral sandal]

Fuuuck dude

Any indication of whats wrong with it from the dumps?

[pallid verge]

nada, it's called ruling out possibilities

[viral sandal]

Well, something is fried

I installed windows again

From a fresh usb

And when it restarted to complete the install, im getting infinite boot loop with this code:

Its on round 10 or something now

If anyone has any ideas before i rush out to get new CPU let me know 😆

[pallid verge]

well you can't know unless you do it

cud also try removing your nvidia gpu driver and just plugging in to your mobo i/o to use your intel igpu

see if that stabilizes it, if not, then it's ur cpu

[viral sandal]

Ill try that for sure

Its doing weird stuff even in the windows install screen. Like it will jump back to an earlier step randomly, and give errors randomly and jump back to the start

[remote berry]

I would suggest to wipe your os disk completely with something like the ultimate boot cd and then try to reinstll and use a new usb stick for also the windows installl. Have you used the media creation tool to create the windows installation stick?

[pallid verge]

this isn't a windows issue

[viral sandal]

I wiped my disks with Diskpart, to my knowledge that shouldnt leave anything behind.
The bootable USB was created with the media creation tool on my laptop yeah. Ive used it before to install windows no problem.

But as Harbour said i think this might be a hardware issue after all. I see no reason i should be getting BSODs on a fresh install of windows with all my disks wiped

[remote berry]

I have seen issues in the past wth usb sticks and corrupt installations

Thats why I suggested a new usb stick

Or contact the vendor of your computer ask ihim to analyze and repair. Here in the netherlands we have companies like pc doctor who visit you at your home and repair your pc. Those guys are certified repair technican and can diagnose low level hardware issues

There is also the ultimate boot cd/usb which allows some basic hardware diagnostics

https://www.ultimatebootcd.com/

In your case https://www.memtest86.com/ could be helpful

[pallid verge]

he already did that

#1101182624405397534 message

[icy flicker]

cobra#7777 - #i need help, because i am completely out of ideas.

Attachment

https://cdn.discordapp.com/attachments/1101182624405397534/1101225756681584640/rn_image_picker_lib_temp_754550eb-7621-420d-8ea7-92d3bbf2223a.jpg

Quoted by ColdHarbour#0869 • [446950163781648384] · Apr 27, 2023, 7:18 PM

[viral sandal]

I will try a new USB stick too

[viral sandal]

Getting a new USB and CPU today hopefully. Will try a fresh USB, and plug my monitor into the intel igpu to rule out a GPU issue.

Otherwise im swapping the CPU

[viral sandal]

Been reading a bit about the 0xc000021a BSOD i was getting, and that one is possible related to a fried drive

maybe i should try installing windows on a different drive as well and see if that changes anything

[viral sandal]

@pallid verge bypassing my GPU, having only one monitor connected to the video output on my motherboard, is giving me some weird issues again. I got a brand new USB and created a bootable media on it with media creation tool.

Wiped my disks again, and attempted to install windows on my normal main drive. 96% through it throws am error and tells me to restart the indtallation process. I install it on a different disk this time, and it goes through. Upon restarting to finish the install, it throws "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED", with the culprit as "ntfs.sys", which upon googling says it has to do with a bad grapichs driver, which doesnt make much sense considering im not plugged into my GPU anymore.

Anyway it lets me boot into windows after that seemingly with no problems.

I download windows updates and upon restarting im back to aforementioned BSODs.

Is it safe to say its the CPU now? Memory was fine, its not gpu as im not plugged into the GPU at all rn, and ive installed windows on a different disk, so it shouldnt be the disk either.

It let me in long enough to bring you another dump file from the latest bsod hehe @pallid verge

[viral sandal]

https://www.reddit.com/r/buildapc/comments/nvbhal/windows_10_install_fails_with_error_0xc0000005/?utm_medium=android_app&utm_source=share

Found this guy describing many of the same exact errors im having. He tried EVERYTHING. But as soon as he installed a new CPU the issues vanished.
I have a cpu coming in a couple hours. So ill swap and let you guys know 🙂

[pallid verge]

[pastel swan]

don't forget thermal paste

[viral sandal]

Isnt that optional?? My 13900k ran fine for a while, bone dry 🤣 /s

[viral sandal]

A 13700k was installed successfully, (with thermal paste). Just wiping my USB and redoing the installation media on it, incase it became corrupted from the previous CPU. Gonna connect nothing but mouse and keyboard to the PC, and see if i can get windows installed with no errors. Will report back 😄

Also took a good look at the socket btw. I was not able to locate any bent or missing pins, or any dust or debris. So the socket should be fine

[viral sandal]

Phew... I was able to wipe my disks and install windows with no errors or BSODs... so far so good. Im going to boot in and download the latest windows updates, and then restart my computer a few times.
If i can restart reliably with no BSODs i think we can call this a faulty CPU issue. Crossing my fingers for now though, dont wanna celebrate too early.

[viral sandal]

I've installed the latest windows updates, with a few issues (just windows being windows lol), no problems, and no BSODs. I've re-enabled my XMP profile as well. As far as i can tell right now, windows is running smoothly, and i havent gotten a single BSOD since swapping the CPU.

I think its safe to say that my 13900k was faulty, despite working well for 3 months prior to all this.

I want to thank @pallid verge, @placid quartz, and everyone else who chimed in! (It wont let me mention you all, max 2 mentions per message). Im very grateful for your time and your help in diagnosing my problem, and im very happy that we were able to diagnose it quickly so i could get it fixed quickly too.

Have a great evening/day, whatever it is for you guys! Thanks again! ❤️

[placid quartz]

Anytime, alwasy good to learn a few things here myself. @pallid verge thanks for the tips and work on this as well, from myself. This is what support should be about! Have a swicked weekend guys!
Glad you were able to figure it out, too bad about the cpu..