I don’t know if I have a virus or what

[torpid raptor]

When I try to get on my pc it’s says this FLTMGR.SYS I don’t know how to fix

[simple folio]

Hello,

First and foremost, you do not have a "virus" on your computer. Malware that crashes Windows are rare to come across. Realistically, the crashes are from failed attempts at exploiting a Windows kernel vulnerability, but the chances of you stumbling across one of these is miniscule.

As for the bug check itself, it indicates that the driver displayed below encountered an unhandled exception, and the system crashed as a result. The driver itself is a file-system filter driver, such that it filters data of some kind (I'm unsure of the specifics of what it filters).

Given the nature of this crash, there are a multitude of reasons as to why it occurred. It could have been a cause of memory corruption, corrupt system files, etcetera. However, these bug checks usually are a result of corrupt system files (an alternative to SYSTEM_THREAD_EXCEPTION_NOT_HANDLED is the common bug check code SYSTEM_SERVICE_EXCEPTION, where the same idea applies).

When you have the time, I would advise you to run the following commands in order of their appearance with elevated privileges. The command sfc /scannow will perform an integrity check on system files, and if any corrupt files are detected, they will be replaced by a database on your system. The DISM command will perform an integrity check on the database the sfc command copies clean files from. Now that you know what the commands do and why the order of execution matters, I have provided the two commands below:

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

(Note: You need to restart your computer after these commands have finished)

Lastly, please send us the crash dump files located in C:\Windows\Minidump\. Do NOT send the large MEMORY.DMP that is located in C:\Windows\, as this contains all of your system's memory, which could contain passwords. We only need information related to this buggy driver, which will be stored in the first directory.

[torpid raptor]

Where would I run the command

[simple folio]

Command prompt

[torpid raptor]

K

[torpid raptor]

Do you know how I can reset my password