screen randomly goes black

[vale tusk]

my screen randomly goes black when I use my pc and I always end up having to hard power off my pc and turn it on, i've tried reinstalling my drivers several times but it doesnt help

[clever ginkgo]

!hwinfo

[neon magnet]

To help us assist you better, please upload a screenshot of the HWiNFO64 Summary screen. You can download the software from the following link: https://www.hwinfo.com/download

After downloading, launch the software, select the Summary-only option from the dropdown menu, and then upload a screenshot of your system specifications.
(See example below.)

[clever ginkgo]

when did that start happening

[vale tusk]

well I got my pc monday last week everything was fine until I got driver timeouts so I reinstalled my drivers a few times and it would always work for a few hours until it wouldnt and then I wouldnt even get driver timeouts, my screen would just go black

[clever ginkgo]

try performing a clean driver install to 25.12.1 🔽
https://www.amd.com/en/resources/support-articles/release-notes/RN-RAD-WIN-25-12-1.html

and follow the steps from the pinned guide in #tech-help

[vale tusk]

kk

[vale tusk]

should I still send this?

[clever ginkgo]

after youre done installing 25.12.1

[vale tusk]

ok

amd-software-adrenalin-edition-26.3.1-minimalsetup-260317_web

is this the correct file?

thats the one I get when I click download

[clever ginkgo]

no

use the one i linked

[vale tusk]

do I click the link where it says Systems with RDNA series graphics products: AMD Software: Adrenalin Edition 25.12.1 Driver

i wasnt sure because idk what rdna is

[clever ginkgo]

yes

[vale tusk]

Ok

Omg it just happened again I didnt even have drivers installed

[clever ginkgo]

have you tried another cable, GPU port and monitor?

[vale tusk]

Yes

Well i tried another gpu port and monitor

[clever ginkgo]

try another cable.

[vale tusk]

I have a hdmi cable

[vale tusk]

I dont really have a display port cable rn

[clever ginkgo]

so try HDMI?

[vale tusk]

Ok one sec

I just checked but I dont have another cable

[vale tusk]

Also these drivers are telling me "amd software installer detected amd graphics hardware in your system configuration that is not supported."

[clever ginkgo]

.

[vale tusk]

Kk

here

[clever ginkgo]

https://www.amd.com/en/support/downloads/previous-drivers.html/graphics/radeon-600-500-400/radeon-rx-500-series/radeon-rx-580.html

select "previous versions" and download 25.8.1

[vale tusk]

ok

alright im done

[frozen crown]

@clever ginkgo do you think that would work for me as well? I have the 26.3.1 installed right now and I'm getting the GPU crashes still

[vale tusk]

@clever ginkgo my screen went black again💔

[clever ginkgo]

make a seperate thread

[vale tusk]

in event viewer i saw a log called critical saying "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

[vale tusk]

should I maybe try even older drivers? it happened again for the second time today

[clever ginkgo]

Id honestly have you replug your GPU

[vale tusk]

I did that already

Im just gonna get a new gpu

Or for now try older drivers first like 23.11.1 and if it doesnt work then ill buy a new gpu

[clever ginkgo]

also worth checking and trying other cables & displays.

[vale tusk]

I did all that already too I borrowed a cable from a friend and used a different monitor