RX7800XT ASROCK challenger black screen plus fans max (see thread for more)

[spark crane]

Essentially this has been a recurring issue ever since I got this PC. I have run every diagnostic known to man on it to no avail. It is a powerspec G719 with a ryzen 7 9700X and occasionally and randomly the screens go black and the fans spin up to 100%, forced to restart from the power button, and the when it boots up the graphics drivers have magically uninstalled themselves. It has occasionally been more stable on certain driver versions like 25.12.1 is what I’m using right now. I have set my max frequency to 2475 and minimum to 2100 with a more aggressive fan curve to 100%. My only thought at this point is thermal expansion or something like that. Would love to hear suggestions.

To give some examples of situations it typically happens under gaming load but not everytime. Sometimes it is random. I just had a six hour arc raiders session no issue and then boom

And no daisy chain on the power cables either to the GPU

[spark crane]

Question I just thought about it. Could SAM be triggering this?

[carmine cobalt]

!hwinfo

[cinder bronze]

To help us assist you better, please upload a screenshot of the HWiNFO64 Summary screen. You can download the software from the following link: https://www.hwinfo.com/download

After downloading, launch the software, select the Summary-only option from the dropdown menu, and then upload a screenshot of your system specifications.
(See example below.)

[spark crane]

ive already sent that all over recently

regardless here you go @carmine cobalt

I’ve spent the better part of a year trying to pin down this issue to no avail

[carmine cobalt]

would be good knowing when exactly this started happening

[spark crane]

It used to very often then I managed to control it a little

My theory rn is thermal expansion

[carmine cobalt]

run hwinfo in sensors only mode in the background, play a game until that issue occurs, then screenshot CPU, Mainboard, memory and GPU values

[spark crane]

problem with that is that when that happens the screens go black so theres no way to even capture the issue

[carmine cobalt]

tried Ctrl-Shift-Win-B?

[spark crane]

what does that do

i will try it next time it happens

[carmine cobalt]

force-restart the driver

[spark crane]

Just happened and I tried that

Just made a beep

[carmine cobalt]

display back up?

[spark crane]

Nope

[carmine cobalt]

if not, try hitting it a few more times

[spark crane]

I did

I tried for five minutes nothing

And when I reboot it’s just like the drivers are gone

[carmine cobalt]

after rebooting, send a screenshot of your windows settings pls

in windows update -> update history -> driver updates

[spark crane]

Which part

Oh okay

ww

[carmine cobalt]

uh, follow the pinned guide in #tech-help and perform a clean driver install please

[spark crane]

ive tried that several times before but ill try again

And it just did it again

[carmine cobalt]

did what

[spark crane]

the thing where it black screens and fans go to max but i still have audio and can type and do everything its just the displays that go black

i wonder if it could be a power supply issue?

[carmine cobalt]

given how you had the issue for a long time, its really hard to factor out specific things

[carmine cobalt]

follow that guide step by step

[spark crane]

Did it

[spark crane]

Didnt fix it.

Kinda frustrating that adrenaline just isn’t listening to my cloc speed restrictions.

[spark crane]

https://community.microcenter.com/discussion/15693/my-powerspec-g719-got-black-screen-while-gaming here is a post that details exactly what is happening ot me

[remote cave]

sounds a lot like what happened with my 7800 xt

black screens and drivers disappearing on restart

mine died completely after about a month of that happening

it mightve been overheating since i was hitting 80 gpu temp and 110 hotspot quite often

[floral oriole]

this is also what is happening on my 9070xt

[tender owl]

I had this issue too it was disabling my driver too I had to go in device manager re enable it. I was playing apex and when I tab out for a while it just black screens. I turned off MPO and its been fine for over 2 hours now with the game open and tabbed out.

Its happening to a lot of people when I looked into it I got the idea of MPO from a post I seen a long time ago.

also when the driver times out and isnt enabled you can't even install drivers it just gives errors pain in the butt.

My friend had this too he tried to use amd clean up and lost audio, installing new drivers for amd wouldnt fix it so he just reinstalled windows all from these black screens

[carmine cobalt]

thats more likely due to windows update overriding the driver

[spark crane]

I have been stable for a while now disabling zero RPM mode. @tender owl @floral oriole this was contributing to heat getting stuck in my PC and not being exhausted so I think it could have been this so I recommend playing with your fan curve a little and disabling zero RPM mode

I say a while but

[spark crane]

Same issue happens to me. Even with windows update disabled

[spark crane]

My GPU isn’t getting anywhere near that. It’s at like 65

Under load

[spark crane]

Did MPO work

[floral oriole]

Might be that for me as well. One of many many things I’ve tried

So far so good