#AMD Troubleshooting

1 messages · Page 1 of 1 (latest)

west anvil
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Hello everyone, So I upgraded my PC back in June, and I've been troubleshooting it ever since. Realistically I should of probably just returned everything but it didn't feel quite that bad.
I currently have this as the following system, if you need more details let me know:

CPU: 9600X - base/factory OC other than a +200 -20 PBO
GPU: 9060XT - Base/factory OC other than a -40 undervolt -10 power limit (issues persisted before this change)
RAM: DDR5 6000hz 32GB Corsair Vengeance
PSU: RM750e Corsair
Mobo: ASUS TUF B650 WIFI Plus
BIOS: 3263 (Has been updated to newest version)

These are my issues so far:

The system just does not feel stable at all.
When playing games like Cyberpunk, it crashes often but I chalk that up to how buggy the game itself is, but occasionally my entire PC locks up with buzzing audio and everything. Once in awhile it comes back before I can restart my PC and gives me a GPU Driver Failure error.
When playing games like Elden Ring, it only happened once (but I also hadn't played much yet), but it CTD when it was loading and I alt-tabbed. No errors that I remember.
When playing Battlefield 6 Beta this weekend, I got PC Lockups, and GPU Driver Failure errors like once an hour.
When having Discord, Edge, and lighter-weight games like Old-School Runescape open, it's usually fine, but it did lockup on me like with Cyberpunk once.
The fans do have a custom curve, but I have noticed the CPU likes to sit in the 40c range, and randomly shoot up to 60c range for a moment before going back down. Even when not really doing anything with the PC.
I've had issues where half the screen is frozen the bottom half scrolls.
My Corsair Scimitar mouse doesn't register on boot.
This is a recent issue, as of yesterday, but I cannot even watch downloaded videos on applications like MPC-HC/BE, or even the windows 11 Media Player. I get a green screen but subtitles and audio work or it just does not play. Also get mini lockups when opening the W11 Media Player.

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I've also done some troubleshooting but I've tried so many things I genuinely cannot remember what I've done.
But it's included stuff like DDU uninstall and rollback to 25.6.1, or roll forward to 25.8.1.
Some registery edits like disabling MPO, and changes to Windows 11 or BIOS settings.

So feel free to ask even the most basic questions.
Oh and the OS is on a Samsung 990 EVO m.2.

I'm also not against resetting windows back and reinstalling it if needed.
This PC is pretty much just a gaming PC so I don't have many files to worry about.

Also, Youtube doesn't seem to like loading the pages that much, the video plays fine, but the page itself isn't loaded.
Also x2, video editing software like DaVinci Resolve did not want to fully render videos, whether it was 10 minutes or 2 hour video. It'd crash before finishing, sometimes early on sometimes at like 98% completed.

Edit:

I updated my BIOS to 3279 and DDU uninstalled my drivers, then reinstalled 25.6.1 and this issue seems to of been resolved:

This is a recent issue, as of yesterday, but I cannot even watch downloaded videos on applications like MPC-HC/BE, or even the windows 11 Media Player. I get a green screen but subtitles and audio work or it just does not play. Also get mini lockups when opening the W11 Media Player.
Will test more, but I'm really startin' to lean on a Windows reinstall just to clean out all the edits, changes, and what not behind the scenes.
Still open to help before I do that though.

runic crater
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Alright. This sounds like you have more issues than with simply drivers or Game. Also looks like windows file corruption as well. Which can and does happen with Windows Updates.

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Here are the steps to fix/resolve those.

west anvil
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I'm all ears.

runic crater
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First Step: Go edit windows Power settings.

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west anvil
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alright, what should I look for there.

runic crater
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Then click Power options at top to see Choose power button does.

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This will get you to this screen. disable Fast Start up.

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west anvil
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Looks like it was already disabled.

runic crater
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Good.

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Now, to run CMD in Admin mode.

west anvil
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Alright.

runic crater
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Once you have the CMD screen up, Type in SFC /scannow

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This will scan Windows and repair any corrupted files.

west anvil
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Ok, it's scanning right now.

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Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

runic crater
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After it's done, you want to run Disk Cleanup in Admin mode as well so the Update data shows to be deleted.

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Select EVERYTHING and then click okay for them to be removed.

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Restart PC.

all this will get to you a nice spot for forcing Windows Update with fresh data files.

west anvil
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Okay, disk cleanup is done, was ~190mb or so.

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maybe less, didn't see if it was MB or KB lol.
I opened it again and it now says 5MB in temp files and thumbnails though.

runic crater
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No worries.

west anvil
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alright that step is complete.

runic crater
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now restart if you haven't already.

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Once your Desktop comes back up, I would like for you to test something by trying to open/launch Adrenaline software.

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Either use the rightclick menu or you can use Alt +R shortcut.

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For some people regardless of Nvidia or AMD, Windows has been known to overwrite the GPU drivers using Window Update. Which can be annoying.

west anvil
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Ok PC restarted, and Adrenaline is opened.
It took a hot minute, and my second monitor was blank as well.
It turned on at the same time Adrenaline opened.

runic crater
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Ohhhh, dual monitors

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Do you have the second monitor connected directly to the GPu and not to the mobo connection? it matters.

west anvil
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Yeah I have two monitors.
KTC H27T22C-3 | 200hz 1440p 27in | Display Port
DELL S2417DG | 60hz 1440p 24inch | HDMI (144hz with Display Port)

Both plugged into the GPU.
I tried having the second monitor plugged into the Motherboard via Display Port, but I was having issues there too so I disabled the iGPU and pluged it into the GPU itself.

runic crater
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I ask because I just remember another thing about the 9000 series

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Good that you disabled the iGPU.

west anvil
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Actually looks like I need to re-disable the iGPU as of this morning.
the BIOS update reset everything.

runic crater
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Ha. Not surprised at that. 😄

west anvil
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And disable my Motherboard's BT and Wifi lol.

runic crater
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now when you installed the AMD drivers, did you do the auto-detect or the full driver?

west anvil
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I have the actual driver downloaded on my PC, and used that.
Had it do the Default install + Factory Restore.
reinstalled the Chipset driver too.
But not the bloat like AMD chat or PrivacyView etc.

runic crater
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Want to test media player now since you were having issues with it.
Please test with both versions as you should have the legacy one as well.

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and then any rando YT vid of your choice. 😄

west anvil
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The media player issue seemed to resolve this morning when I rolled back to 25.6.1.
Can confirm it still seems to be working.
YT is playing fine too.
But sometimes YT does like to not load correctly, in the past.

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Here is an example of what YT does from time to time.
The video itself plays, but the rest doesn't load.
Even if I stuff like theatre mode or fullscreen it still plays but the rest doesn't load right.

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runic crater
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YT varies depending on browser, etc being used.

west anvil
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I use Edge mostly.
I can go back to Mozilla though.

runic crater
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Might need to turn off Hardware Acceleration or turn it on.

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YT is kinda funny sometimes if you aren't using Chrome.

west anvil
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I want to say I had issues regardless on if it was on or off.
But I can't say for sure.
I know I had some other issues, like half the screen being stuck and the other half working.
So might of turned off for that.

runic crater
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Google sigh

west anvil
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YT is also kinda funny (on Chrome) if you refuse to let Google shove ads down your throat xD
Which is why I went to Mozilla originally. But was too lazy to go back when I built the new PC.

runic crater
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Alright. Now to the games. Any games you can test BESIDES BF6?

west anvil
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Well the beta is over lol.
I do have Cyberpunk, granted the errors and issues were not as common as the beta.

runic crater
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Cyberpunk should be cool as long as you don't have it modded.

west anvil
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I got other games as well.

Cyberpunk crashed the most, it is modded, but it's also Cyberpunk lol.

runic crater
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sigh

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Modded Cyberpunk is GOING to crash especially since update 2.3

west anvil
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The crashes where I actually got the GPU Driver fail weren't super common, maybe one every few days at most.
The other crashes I chalk up to modded cyberpunk. (which crashed in 2.21 too)

runic crater
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As someone who also mods Cyberpunk, I just won't troubleshoot a modded game for reasons.

west anvil
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what confuses me the most is like.
I can understand something like Cyberpunk crashing. (buggy game aside) because it's pushing so much work onto the PC.
But stuff like Runescape, it's a low-weight game.
Kinda weird how that would also crash my drivers?

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Like, I had Discord on my main monitor, YT on my second monitor, and Runescape on the second monitor, usually minimized.
And then just boom, PC locked up and audio buzzing. But it did recover before I restarted my PC.

runic crater
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Just play around with those now that you system should be more stable.

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Also, recommend disabling Discord Overlay.

west anvil
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I did go and disable most of my overlays, like Steam and Discord.
I did for adrenaline too but that probably reset with the reinstall.

runic crater
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Discord refuses to fix how it works so it won't cause issues. So I tell peeps to turn it off.

west anvil
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If issues continue, do you think the next move would to just reinstall windows?
Clean out all and any files and try again (for the 4th time) lol.

runic crater
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Work on that problem if it appears.

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I go find food now. Me hungry.

west anvil
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On the topic of Cyberpunk, is it the game itself that would cause GPU Driver failure / PC Lock ups, or the fact it was modded?

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Also enjoy the food, and thank you for the help.

runic crater
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It would be due to being modded. Waaaay too many variables and mods that can effect the stability of the game.

west anvil
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So maybe play a different game and see if it has issues?
Granted if even OSRS did it, maybe I'm thinkin' too much?

runic crater
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I updated all my mods when update 2.3 came out and was still crashing hard on launch. Come to find out I had forgotten to update one small mod named Input Loader that was causing the crashes

west anvil
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Yeah I've purged my modlist and an makin' one with updated mods.

runic crater
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Took a whole day to figure that out

west anvil
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Well, I'll try some games and see if I get any issues.
it's a pita, been troubleshootin' this PC since mid June lol.

runic crater
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Building PCs is definitely a learning experience and selecting compatible parts that won't have issues is another.

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It's kinda one of the reasons other than cost that I haven't switched to any DDR5 system yet.

west anvil
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Yeah I seemed to luck out with my old build.
Well, besides the R9 290x I had hitting like 95c on bootup.
But once I swapped to the 980ti like 0 issues xD

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I upgraded cuz it was finally showing it's true age.
And I couldn't even play new games at a comfortable level.
My budget was tight so I went with double AMD, for things on sale.
And it's been a headache since buyin' em lol.

runic crater
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Main issue that many have are usually mobo related.

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Certain brands and models have more issues than others. cough Asus cough

west anvil
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mine just feels like a huge bucket of problems.
From windows to drivers.
Like my mouse for some reason does not register on boot up.
It works in Bios but stops working in windows.
Gotta unplug it then back in.

It works fine in my Laptop.
And I had it RMA'd and the new mouse has the same issue.
But my old-old mouse (older model of same kind) had no issues.

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Yeah I probably won't go with Asus again.
I didn't have issues with my Hero 7 mobo, but this TUF b650 can't say I recommend.

runic crater
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Things like USB failing to recognize, etc could be either mobo or Windows issue. But more likely to be on the mobo side.

west anvil
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So am I just out of luck?
Been messaging the support for the mouse and they are tryin' really hard to help xD

runic crater
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Try this. Connect the mouse into a different USB slot. See how it behaves.

west anvil
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I have tried different slots before.
Back and front of case.

runic crater
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Now there was one really weird USB issue I ran into on a clients machine. found the issue with it to be due to their PSU going out. Was totally by luck that I tested for that since I had a PSU with me to test just for the lulz.

west anvil
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my PSU is relatively new, wanna say 2years goin' on 3.

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And the 750w should be enough for my system, ye?

runic crater
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That depends on how much other stuff it's powering in your case in addition to the CPU, GPU, and mobo.

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Many make the mistake of only considering the CPu and GPU. While overlooking that their mobo might need more than normal power or that they have 7 case fans, and multiple drives needing power too.

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On average i usually recommend about 150w more than what the sites, etc recommend.

west anvil
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Let's see.
the 9600x, the 9060xt.
My H100i Elite AIO cooler
about 6 or 7 120mm fans
Corsair Scimitar mouse
Corsair K100 keyboard
an Asus BT adapter?
I think that's it?

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Oh 1 m.2 drive and 2 SSD SATA

runic crater
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Yeah, I would definitely recommend at least a 850w if not going straight to a 1000w.

west anvil
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Any tests to check total used?

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To confirm whether or not the 750 is too little.

runic crater
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Only test that would really show anything is another PSU with higher wattage.

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I say that because not all PSUs can handle the same amount of power draw. or have the same rating.

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There should be a excel sheet of rating all the known PSUs and brands in the Tech-help channel.

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Found it.

west anvil
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Looks like mine would be in the B+ rating

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Looks like the 9070/XT is listed in the B tier, no mention of 9060xt, but I assume that means it's fine?
What errors would I be lookin' at if it was the PSU?
The PC itself has never fully shut itself down.
Just the buzzing PC Lockups where I restarted the PC, or CTDs.

runic crater
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Actually, you might not even get any errors. Just random seeming issues of things like USB slots not working all the time, and/or random seeming errors due to lack of power to a device.

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PSU issues are notoriously hard to diagnose.

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NOTORIOUSLY

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This is why i kept an extra with me when I did service calls.

west anvil
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Might just reach out to Corsair and see if it's still under warranty lol.

Besides that.
For my mouse, you reckon it's an issue with my mobo and not the actual mouse or it's software? WeedyThink

runic crater
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could simply be you don't have enough wattage for what you're pushing.

west anvil
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Well, let's look at it from this angle.
My old PC:
i7 4790k
980ti
1333hz 16gb ram
Asus Hero 7 Mobo

6-7 fans, but 2 more were RGB than now. And also older fans.
1 LED power strip for more RGB (now removed)
Same Keyboard
Same Mouse
Same PSU
Same AIO Cooler
4 SSD SATAs vs 1 m.2 + 2 SATA (same ones though)

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Actually I think the old build had 8 fans.

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4 in front, 2 on top, 1 in rear, 1 on bottom.

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So theoretically, it would of had more power draw than my current PC, with the same PSU.
More fans, more power hungry hardware, more things plugged into it, and just overall older hardware that wasn't as effecient.

runic crater
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That rating chart exists for a very very valid reason.

west anvil
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Based on the ratings the PSU I got works for mid-ranged.
Which I assume is what my PC is categorized as.

And the power draw is (assumingly) lower than the previous PC it was powering.
WeedyThink

runic crater
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The PSU rating takes into account how well a Psu can handle transient spikes produced by gpus when under load.

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Higher the rating, the better it can handle those spikes without bsod, etc.

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750w Psu was what I was using on my fx-6300/Radeon VII midway build

west anvil
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I see WeedyWut
Perhaps in the future when I upgrade again I'll just get a 1k watt to future proof it.

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Also ran Cinebench score not too bad I hope.
But it completed the 30min test without issue it seems.

west anvil
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finished both tests now, 30 minutes each.

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west anvil
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Alright, I was playin' DMC5 and yesterday it went fine but today I got a crash.
As well as the AMD "Drver failed" error.

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west anvil
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My Adrenaline fan curve seemed to reset itself.
But I've pulled some data out of the HWInfo log I had running.
I don't see anythin' crazy other than the clock speed for both GPU and CPU dropping.
My RAM seemed to be a steady ~14k. 12V was steady 12.076, 5V was steady 4.98.

The Throttle Reason for Power, Thermal, and Current all said No.

I can send the log if anyone wants to dig into it for more info but here are some graphs lol

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Gunna run DMC5 again as another test with a new logging session and see how that goes.

west anvil
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Managed to play bout 3 more hours, no crash.
Google Sheets felt laggy while sorting this data though, after closing the game.
Maybe cuz it was copyin' 5200 rows lol.
This is graphs for the 3hr session.

I also realised I forgot to turn the iGPU off.
So tomorrow I'll do that and run another test to see how it looks.

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red dome
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hm

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the cpu is rated for
2x1R DDR5-5600
2x2R DDR5-5600
4x1R DDR5-3600
4x2R DDR5-3600

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the memory when enabling expo is using DDR5 6000hz right?

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have u tried running the pc with the 5600 memory speed instead of 6000 to see if the problems are gone? sorry if i oversee this and u did test this already

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the symptoms you tell in ur starting post are quite exactly what would happen when the ram is too tight with the timings for the cpu etc

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apps will hang, crash, become unstable at random will

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that is also a symptom of setting the curve optimizer too high in bios like -20 all cores or something

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but i dont think you did that right

west anvil
west anvil
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I also ran a CPU + RAM test in OCCT for about 3 hours.
Here is some graphs for 2 of those hours (that huge dip is when the first test ended).

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west anvil
west anvil
west anvil
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some more metrics, after a 1hr Furmark test for the GPU.

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west anvil
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More metrics, did a 1 hour OCCT Power Test.

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west anvil
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As an update, didn't play any games yet but--While I was watching stuff in MPC-BE, with Discord and Edge open, my PC had a full lockup complete with buzzing audio and seemingly inable to recover.
I waited about a minute or 2 and it still just stayed locked up buzzin' in my ear.