#Computer disconnects everything during gameplay

1 messages · Page 1 of 1 (latest)

coarse river
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Hey Tech Wizards! I've had this issue for about a year and half now.
Drivers and OS updates are up-to-date.

issue: during gameplay, sometimes after loading out of game, or loading into a game/match my keyboard, mic, headset, and mouse will all disconnect. Sometimes they will reconnect on their own, but lately they will not reconnect and im stuck not being able to do anything.

I have tried putting everything in different usb ports, also making sure that all my drivers are up to date, but i still have this issue constantly. Not sure what's the root cause, what I need to do to resolve this indefinitely.

late lion
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Try checking windows reliability monitor to see if it's noted any windows events that could shed light on the cause.

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One possibility could be that a USB device is misbehaving, even shorting out, which could cause the USB host controller to reset them.

coarse river
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LKD_0x144_INVALID_TRANSFER_EVENT_PTR_ED_1_USBXHCI!TelemetryData_CreateReport_VEN_1022_DEV_43ee_REV_0000

late lion
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I was using a Razer headphone stand and had the USB adapter plugged into it. Moved it to the case and no further issues thus far.

coarse river
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hmm, i dont have any external usb hubs or anything. Everything is plugged directly into the pc.

late lion
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You could try identifying what device VEN_1022_DEV_43ee is in device manager

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There's probably a faster/easier way, but doubleclicking on the suspected device entry, like a mouse, then going to details and hardware IDs, would give the IDs to compare to

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that's probably part of the amd chipset though... so it's the controller affected rather than the peripheral device

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yeah that doesn't look helpful

image.png
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If you have any alternatives for a peripheral, you could try swapping them out to see what happens, or replace headphones with speakers for a while or something like that to see if anything changes

earnest karma