I don't think there's a native "troubleshoot remotely via WhatsApp" feature. Clawdbot's CLI commands (gateway restart, config, logs, etc.) require server access.
Realistic options:
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Friends run commands and share output - They could paste CLI output (logs, clawdbot gateway status, clawdbot config get, etc.) in the WhatsApp group. Low-tech but works.
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SSH with limited access - They could create a dedicated user with restricted permissions just for troubleshooting, rather than giving full Hetzner root access.
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Use Answer Overflow - If the gateway is responsive enough to post to Discord, they could use Answer Overflow's "share channel" feature to share conversation logs publicly.
Honest take: Without any server access (SSH, gateway CLI), you're limited to what the friends can copy/paste manually. There's no remote admin interface in Clawdbot itself.
If this is a common need, it could be a feature request - a !status or !logs command that dumps diagnostic info to the chat. But that's not built in today.