#Tracearr Error at startup (UGOS Docker). (SOLVED)
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Please include the following so we can help:
• Tracearr version
• Environment (Docker, LXC, Unraid, etc.)
• Docker compose file
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• Expected behavior
• Actual behavior
• Steps to reproduce
I guess I cannot send .txt files here. One sec
you can use pastebin.com its linked in the first msg
Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.
There we go
I only added the extra volumes as trying to figure things out. The rest I just copied from the example compose.
So this:
- tracearr_backups:/data/backup
Should be:
- ./tracearr_backups:/data/backup
?
Thats the one I followed.
you added multiple lines into your compose file, so kinda no
all of these need to go:
- /volume1/docker/tracearr/imagecache:/app/data:rw
- /volume1/docker/tracearr/data:/data/tracearr:rw
- /volume1/docker/tracearr/redis:/data/redis:rw
- /volume1/docker/tracearr/db:/data/postgres:rw
Alr so this should work?
https://pastebin.com/7uDxLLmr
Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.
you have a whitespace in your TZ env
I MISSED THAT
Let me try this now
I'll admit. In my frustrations I started trying "everything".
Ended up with me messing things up before actually adding the .env file.
I really appreciate the help, sorry for being a nuisance xD
Seems to work now
just following the docs works - deviating gets you in trouble
^ for sure. I've had to deviate in the past with other projects because the Docker UI ugreen uses isnt uh... the greatest.
other projects dont have phenomenal docs written by @grand wraith and I 😉
That is valid! I actually really enjoyed your docs!
Very well written compared to some hahaha
Tracearr Error at startup (UGOS Docker). (SOLVED)
But yeah thanks guys. Seems to be running fine now.
aaand my next issue begins.
tracearr-db | 2026-04-08 18:34:08.861 UTC [305] FATAL: password authentication failed for user "tracearr"
tracearr-db | 2026-04-08 18:34:08.861 UTC [305] DETAIL: Connection matched file "/home/postgres/pgdata/data/pg_hba.conf" line 128: "host all all all scram-sha-256"
I havent even gotten onto the site yet hahaha
This time I genuinely dont think I touched anything! I think!
at this point it might be best if you started fresh to ensure everythings clean, but i guess it might be because you dont have an .env file i guess?
are you referencing it in your compose to use the .env
Should be? The compose is now back to default (outside of TZ)
Does the TZ have to be a variable? I'd assume not but could be mistaken
huh?
- TZ=${TZ:-UTC}
I mean thats either using the env var TZ or defaulting to UTC
did you specify DB_PASSWORD in your .env ?
yup
and did you do that before you launched the stack for the first time?
so it launched with the default password, then tried to connect using the one you defined
lol this is the issue
That would make sense
wipe it all, start again, best option to clear anything else like this
before you start putting data into it
I will, is there any easy explanation on how I change the TZ to Europe/Stockholm? I feel really dumb rn and scared to touch anything hahaha
just set - TZ=Europe/Stockholm in the compose file
In the process of nuking it all and redeploying. Can I change the TZ after the fact or should I nuke it again? I just want to run complete default compose first
you can change TZ at any point, but data may get written using the specified TZ at the time it was set
.. i actually dont know.
Valid question I asked I suppose haha
i hope we are writing everything in UTC and doing TZ conversion after
We are - and api responses for external things we store are also utc
So if I leave it in UTC can I like change it in the web UI?
No
alr
Oh yeah this is for logs
you planning to move whole ass countries soon?
its not for the logs lol
Yeah I will, just deploying rn so gotta wait lol
*pulling
I fucking hate UGOS Docker UI hahaa
I dont know if you guys have had issues with others using it too
any wacky gui nas deployment has issues
they are generally all junk lol
^^ true. But I've been lazy so havent setup a diff way to deal with it yet lol
is there any rules to the DB_Pass?
Like anything it isnt allowed to be? I got the same error again
I just used a random generator like I usually do with my PW manager
how did you start fresh?
Removed EVERYTHING, remade the file "tracearr" so I can paste the .env file before anything deploys.
what is everyhting
Remove the stack from the project including removing the images. Remove the tracearr folder thats in /volume1/docker/
so you didnt delete the volumes
Where would those volumes even be? I cant seem to find them if they are elsewhere
they are docker volumes
docker volume ls
welp, guess I gotta do some research to figure out where to find that in UGOS
just open a terminal
Dont got one
and type the command i sent above
thats the painful part
ssh into it.
its not
What you see as "Volumes" in ugos is not in any way related to a docker volume
Throw the whole nas away
i mean welcome to all in one NAS devices
neutering docker and making it awful at doing anything that docker needs to do
All in one gated obfuscation
ah
its been done!
They have been remade
ITS WORKING
FINALLY
Thanks guys!
I love you all!
You guys also taught me how to use SSH. thanks
*pushed me is a better wording
I'm proud of you son
Thanks dad
Appreciate it
xD
No but genuinely thanks for all the help. I was probably going to give up without it.
Also please tell anyone that uses UGOS to switch to Trunas or Unraid
I'm too deep to switch at this point hahaha
Its never too late
but no
trunas and unraid are not hte solution
lol
they are A solution for certain things. But if getting out of a self contained nas tool that neuters docker is the problem, they both that that problem
Am I stupid or is there no Export button?
Just trying to follow the import guide for Jellystat
lmao not this again
hahahaha
its very well doc'd
there was some magic here and UI fuckyness
no its jellystat thats odd
So uh, what do I do
you follow 1-6
thats an interesting way of doing backups
happy to be changing to tracearr
I promise I'm done now. I can figure out the rest. Thanks guys
and we're so happy to have you with us
I feel like thats a lie, but still hahaha
I try to be polite, despite being bad at reading sometimes (arent we all?)
you are my favorite one this week
❤️
You guys made my evening. Excited to use the app now!
I'll remember this offer when I am richer and can afford a bigger homelab. You will regret this
😄
GL @grand wraith
they dont call me papa durzo for nothing...
lol just ask
I use Tailscale by sharing my device to people I trust. Can I somehow have "location data" despite that? I'd assume no
nope
Yeah I figured
Assuming JF or emby?
Jellyfin
use plex 😉
hahaha will you pay for me then? 😛
that might fall into "whatevs"
^^ yeah haha
whats plex lifetime going for these days?
naw shit really
dude it goes on sale like every year for $100 doesnt it?
idk i pay monthly on my current account
lol
I havent heard anyone talk about it for a while now.
it was 40% off the last Pro Week
F
come back next time its discounted and il throw you one 😛
Also Jellystat seems fucked with the backup btw. Not everything actually got imported. Just figured I should tell you guys 👋
what do you feel wasnt
Well one of my users has "8 plays". And hes one of my most active ones with over a couple hundred lol
well actually wait
might be alrite
did you read this full page
based on the export step - im gonna say no
but there is a lot of great information here
also if there is a spinner in the top right - jobs are still running.
ah
I really suck at reading
I figured I was done after the "Jellystat" part, and my brain completely ignored the rest