Account Bank Wipes

[feral stag]

Just creating this thread to have a centralized area to discuss account bank wipes - it seems that I logged in today and only had 2 bank pages. Everything after page 2 I didn't own and had to pay for, meaning no items were there.

I last played mid June.

It seems a lot of other people have experienced this as well

[echo cape]

Are you in Character Bank.

[feral stag]

nope. This is an actual issue.

@worthy wing I'd like to note that I have first logged on and noticed it today, Wednesday 14 August approx 2:30am EST - after your referenced time. I had not logged onto beta, or played on the server since June.

[echo cape]

Jesus that's sad.

[worthy wing]

I will immediately tell Salted. I'm running under the assumption that you already double-checked as to whether you were on your character bank or account-wide bank when doing this given what you said

[feral stag]

haha more than double checked. 830 hours on the server and have been playing for 7 years.

But I mean, heres a screenshot for confirmation.

bonus screenshot - I bought pages 3 & 4 to see if my items would show up, but no.

[worthy wing]

I've reported it to Salted and Zeer. Unfortunately that's about all I can do.

[feral stag]

thanks selvut!

much appreciated. It's really painful for all of us who lost years of items, but not your fault

hopefully they can work something out for us

[dull forum]

dam thiss shit actualy sucks so much how does this even happen 💀

[wicked nebula]

300 billion stx!!1!1!1!1

[dull forum]

new bank gui was NTO worth this

[amber orbit]

no need to "fix" things that werent broken

tm dupes and wipes and this too

[feral stag]

I don't think it was the new GUI. My guess is migration of data. Looks like they expanded the size of the bank and would've had to move data around

[bitter oar]

Can you avoid this, by creating Charakters and putting the items into their inventories as a temprary solution?

[dull forum]

I don't think it'll happen again

[worthy wing]

The only thing I will say in our defense is that this did NOT arise from a lack of testing, considering there were no reports of bank wipes on beta and afaik there were no changes to the bank between the release of beta and now. That is the only statement I'll make in regards to that

[feral stag]

yeah it was probably during data migration prior. I assume they have backups in these situations.

Unfortunately testing wont bring out a lot of these issues, sometimes they affect a small percentage that it only becomes an issue once its pushed into production

[ocean tendon]

Is this why rollback were happening sometimes?

[feral stag]

rollback is probably a different issue when the data doesnt synchronize across servers

[tame wolf]

question: if this is a data migration issue that can be fixed for players who have yet to login to the server, then why can the same fix not be used to restore the banks of players who were affected by this issue?

seeing as the bug causes bank pages to be un-bought, surely an in-game, timestamped screenshot of the bank page purchase screen is proof enough?

[feral stag]

its not unbought, there's just data corruption or lost somewhere in their migration logic

[tame wolf]

in-game, the bank screen, as seen in the screenshot you sent, needs to be bought again. players cannot unbuy a bank page, so this is definitive proof that the bug happened to the player

[feral stag]

Yeah but I mean it's not unbuying, they just screwed up their data migration

[tame wolf]

yes but can we not be semantic please. I clearly acknowledge it is a data migration issue right at the start. the symptom of the data migration issue is that bank pages past the first 2 need to be bought again, so i referred to them as having been un-bought. whats so wrong about that

[tender parrot]

if the data already got migrated then the old data might not exist or be accurate anymore

[tame wolf]

if the data already got migrated, why can the bug be fixed for players who have yet to login?

[tender parrot]

their data hasn't been migrated yet; migration occurs when a player logs in it seems

[tame wolf]

is the migration not done prior to the server update

hmm

surely pre-update data still exists on the beta servers

even if not a perfect solution, it seems much preferrable than losing entire bank pages worth of stuff.

as long as only the missing bank pages are restored (meaning, you leave the first two as is) the procedure cannot be exploited

[feral stag]

it can't. I didnt login until after they announced it was fixed and it wasnt fixed for me

[tender parrot]

well the beta data would also contain all the stuff that got happened on beta

[feral stag]

the concern is that if the player has taken stuff out, and they restore bank data it would be a theoretical dupe

[tame wolf]

ah

[tame wolf]

thats not an issue as long as they only restore the missing pages

[feral stag]

they need to restore the users accounts entirely to the backup before the update & migrate the data properly.

[tame wolf]

come on we all know thats not how databases work

[tender parrot]

well this doesn't fix the theoretical dupe if players have traded to another player

[feral stag]

I don't think anyone will complain if you just overwrite all player data to last good backup

[tender parrot]

they definitely will, given people have got mythics from annihilation and made lots of progress into the update

[feral stag]

true

[tame wolf]

players can only have traded to another player what they have access to. given that the first two bank pages are what they have access to, we can just not restore the first two bank pages since they already have them

[feral stag]

they shouldnt touch any beta data. they should go off their last production backup before taking servers down- find the cause for data corruption (honestly could be something like certain items causing data migration to fail from that point onwards) and migrate the data properly

[tame wolf]

^ its hard to believe that you guys wouldnt make a backup of the live server before pushing changes. that seems like very bad data management practice

[feral stag]

oh they hundred percent would've. they wouldn't gamble and screw something up and have nothing to fall back on

[amber orbit]

well.

[harsh tide]

from what i gathered the issue is the bank problem rose just late enough that any back up would of angered half the playerbase

since enough progress got made by people either with mythics or new classes that it's just kinda like "well that was worthless"

[tame wolf]

player specific bank restoration is always an option

[kind peak]

Too much dev time

Whoopsies, you've lost everything you've had.
Thank you for 180$ champion and flock off

[ocean tendon]

Scary stuff right here, has this issue of missing bank happened before in previous update?

[grand jasper]

Hey but the update clearly was ready for release right?

I can understand that this wasn't found on beta, but...

[harsh tide]

because they fixed it.

Trying to flame them for a bug suddenly reappearing when it comes on live is a bad hill to die on

[grand jasper]

sorry but i got to disagree

[harsh tide]

yes and you're outright wrong with the disagreement there. You can't blame a team for not fixing something that was never reported/existed. It seemed fine to release and then after they do that an infamous bug appears.

[grand jasper]

if this were to happen in any other games people would lose thier minds and the games would get heavy backlash,
but whenever a game breaking issue happens in Wynncraft players are always told to deal with it and that there's nothing that can be done
Whenever I tell my friends about bugs like these they laugh and ask me why I play this game? And I do gotta ask myself. Why play the game that can delete years of progress and then tell me nothing can be done about it.
This is the issue.

[harsh tide]

"game breaking issue" Outside of soft locks this is the first major issue i've seen where players lost mass amounts of stuff.
Like i'm being honest here what do you actually expect the wynn team to do when a bug like this appears out of nowhere causing havock. You can test all you want but if a bug just never appears you can't exactly go "oh we won't release it incase it DOES appear"

[grand jasper]

sometimes you can be wrong even if you do everything right.
I know there was no way for them to know this bug, but the bug did occour and they have no system in place to fix the effects of it and players are once again told that they will not be compensated for their losses.

Imagine working your whole life and when you finally should start getting pension you're told there was a completely unforseen glich in the system and now some data on how much you should be getting was lost and there's nothing that can be done about it.
Sure it wasn't their fault that the glitch occoured, but it was their fault that there wasn't any way to ammend the error. No back up. No nothing.

[ocean tendon]

Telling a player to "deal with it" after a bank wipe is just

[harsh tide]

they've never even said deal with it funnily enough

[ocean tendon]

Why do people keep repeat it lmao

[harsh tide]

all they've really said is they can't do anything since the only possible solution is one that would anger most of the player base

since individual refunds/rollbacks would be probably impossible.
The only option would be a mass one but that'd probably anger a lot of people

[grand jasper]

There's a bug that deletes yuor items on armor stands.
People know about this.
Mods know about this.
A mod literally said "I know the bug exsists but we want people to actually use this feature"
How do you even respond to that?

[ocean tendon]

Maybe they can give like a special tag for people that got bank wiped, exclusive pet or smt

[harsh tide]

mods don't develop the game.

[ocean tendon]

Like stuff that's not abusive

[grand jasper]

my bad, i meant ct

[ocean tendon]

To like soften the damage

[harsh tide]

They do and haven't they multiple times tried fixing it.

Heck that's not even a wynncraft issue, that's just minecraft being stupid, amount of complaints i've seen from other servers about similar issues.

[ocean tendon]

Minecraft moment

[harsh tide]

yeah minecraft is held together by duct tape sometimes.

[harsh tide]

this would probably be the only thing they could do without it getting messy and turning in to "did they actually lose items to refund or lying for free stuff"

[ocean tendon]

Yeah best fix fr

U can remove it if they lied too

Easy bandaid fix

[harsh tide]

yeah. But seriously the bank issue isn't blameable on the team for that in the slightest because beta it was working fine then from what i've heard, data migration screwed up for some people

It's also why SOME people accidentally got rollbacked at one point. Servers are messing up

[tame wolf]

players cannot possibly un-buy a bank page. only this specific bug can cause it. you cant fake being a victim of this bug

[ocean tendon]

Good point

[harsh tide]

thing is more down to i don't think the team can track bank pages. So it'd have to be down to people sending screenshots and SOMEHOW identifying who you are.

because without the identifier there'd be a few people trying the same screenshot trick because you can have empty bank pages naturally

[tame wolf]

heres a process they can use to restore banks that wont result in any exploitation:

• For every player, check how many bank pages they had unlocked before and after the server update.
• If the amount of bank pages has decreased, restore bank pages 3 and onwards

[harsh tide]

didn't the data get completely overwritten?

[tame wolf]

no need for screenshot tricks because the amount of bank pages and contents of the bank are all available server side

[ocean tendon]

I think the screenshot above shows how many pages he had, but had to still buy the pages

[tame wolf]

you cant seriously believe a server as big as this doesnt make backups when they roll out big fundamental changes like this

[harsh tide]

i believe they make back up's but we don't know how many players this actually hit. Every player who got hit by it has to report it because expecting them to cross reference random players would be a terrible idea.

[tame wolf]

the numbers on the left are a wynntils thing that do not reflect the total amount of bank pages owned

[harsh tide]

either that or make a custom check software which is the only other way i can think of for this specfic thing

[tame wolf]

this whole process i have described does not require any human intervention because no screenshot proof is required.

they only need to write a script that compares the pre and post update bank data

we know for sure that they have systems in place to parse this amount of data, because how else do you think they did the data migration for the update in the first place? any method they used for pushing the update can just as easily be used for this

[grand jasper]

buddy do i have some news for you

[slate venture]

so my friend just logged in and got the bug

he hasn't played since the lootrun update I believe

[low owl]

This is how it feels right now:

Wynncraft Team: Oops, we accidentally deleted your bank hahaha... deal with it

[low owl]

@plain patio Said he reported this issue back in Beta

[low owl]

Looks like the bug is not fixed

[slate venture]

they joined about an hour ago for your reference

[low owl]

Indeed, I was one of those who joined the moment rekindled was released

[harsh tide]

from what's been said yeah it's basically if you haven't logged in for a while

so they can never tell it's been fixed unless someone finds out the hard way because how the hell do you test for not joining in ages

[slate venture]

is it just rip for his stuff

[harsh tide]

yeah. selvut wishes he could refund it but can't

but the entire bug might of been in beta but no one noticed because no one ever triggered it

[low owl]

Well thjere goes any reason to play Wynncraft then. Im stuck with a character that has no viable gear and no way to switch out of them

with years of progress gone

[worthy wing]

@plain patio @feral stag @low owl Salted's asking for IGNs.

[low owl]

Misty_Cloud

[worthy wing]

@slate venture what's your buddy's IGN as well

[low owl]

Xeno doesn't know if he is affected as he has yet to open his bank (to my knowledge)

[slate venture]

Kriluned

[plain patio]

fyi i reported this bank wipe on the first day of the hero beta

[plain patio]

no the bank got wiped on beta as well

i reported it on the first day

[plain patio]

my ign is the same as on discord

so ign is XenoJiiva

[worthy wing]

Can't believe we didn't see that. We can't exactly see beta feedback anymore but I'm running under the assumption that you did make a beta feedback thread about this and it somehow just got lost in the shuffle, and that would be an issue.

[plain patio]

i sent a beta bug report

[worthy wing]

Is your bank fine on main? It seems like if it affects people it affects people

[plain patio]

i can log on and check

i only logged on to get the dodo but i never opened the bank

[plain patio]

just waiting onq uee

my bank is fine

but my organisation =(

[worthy wing]

least that's a silver lining.

[harsh tide]

weird how an unpatched bug behaves differently on beta to live

would of thought it'd be a lost cause on both servers

[low owl]

Welcome to coding. May your codes be consistent.

[harsh tide]

yeah that's fair. Code just decides when it works and breaks

[low owl]

And sometimes, it is silent

[plain patio]

Atleast it's not crowdstrike grade failure

[feral stag]

Clearly they didn't fix it if it occurred on release lol

[feral stag]

nicholxs is my ign

[harsh tide]

yes because it ended up just being only reported once.

And that report got missed.
It wasn't fixed because no one realised it existed aside from the 1 person who reported it

[feral stag]

Yeah that's because the amount of players in beta is not enough to gauge the issue

[harsh tide]

There was a couple hundred the first day.

[feral stag]

If it's only 1% affected, might be a couple beta players, but hundreds of actual players in production

And those beta players might've just thought "beta issue, won't happen in production"

Thinking it was an issue with the beta instance

[harsh tide]

no they would report it. Like i'm being honest there. Beta everyone goes on bug reporting effectively by a decent amount of people

[worthy wing]

I'll pass that on. I don't know if this is the real truth or not but I'm assuming Salted's asking for IGNs of people affected in an attempt to get like, a pool of people who were affected to see about finding a common link to fix this, so if you have any other IGNs of people who've lost their stuff let me know

[feral stag]

Yep cool thanks. You might be able to find some people if you just control+f bank wipe in the other chat channels

But yeah I'm guessing he'll find some common link to do with each of our bank data that caused issues

[worthy wing]

like. if we could get a list of people in here affected by the bug thatd probably just be a useful resource

nicholxs
Kriluned
Misty_Cloud
Ajinoe
PyrrhusTheFirst
IshDaFish8
GimmeUrStuff
NEX9
Kyyyi
JJuNOT
Scypham
Yammer60
Brainiac300IQ
blazehun
oldkappa
LuckyJon
Astolpol
TSwiftFanboy
Kinime
Tizu3100
Lioptem
TartOChou
Mr_Ukrainian

[feral stag]

Salted should set up a form for people to fill out

Or you can, and forward it along to people & the Dev team

[plain patio]

I feel like during betas on the bug report form having a checkbox for game breaking issues might be a good idea

[pseudo vector]

@worthy wing hi , can you add me to the list too, my IGN is Ajinoe

[wet mural]

@worthy wing Also having the bank wipe after page 2 issue: ign: PyrrhusTheFirst uuid: 00ac6e1864ef43749ca94707e05bca4f. Everything past page 2 gone in the account bank

[primal eagle]

@worthy wing Also affecting my friend, ign: IshDaFish8 uuid: 71d509a2-6bd5-4298-80e5-4c389d87da10. Logged on less than an hour ago for the first time in several months and didn't have anything past page 2

[worthy wing]

the bigger the sample size the better. if anyone's experienced this tell em to give their IGN in here

[solemn relic]

@worthy wing GimmeUrStuff is mine

[modest jetty]

@worthy wing i got affected by the bug, IGN: NEX9

[grand jasper]

How many people were affected by this?

[civic smelt]

I'm also affected by the bug
ign: Kyyyi

[misty iron]

I'm affected :(

ign: JJuNOT

[hidden anchor]

ign: Scypham
I'm also affected, played on sunday and saw my bank was wiped after the first 2 pages. Haven't played in probably a year

[brisk robin]

IGN: Yammer60

I talked to Zeer a few days ago and I'm assuming it's on their radar but a lot is going on so we'll see what happens

[wraith igloo]

@worthy wing Happened to me as well,
IGN: Brainiac300IQ

[crimson vortex]

happened to me too
ign:blazehun

[crimson vortex]

i dont know if its of use but after the bank wipe I got a few items in my personal bank that were in my account bank

[peak osprey]

logged in today to find everything past page 2 gone :v
ign: oldkappa

[soft lynx]

IGN: LuckyJon
happened to me as well, march 2023 i believe was the last time i logged on until today, im missing all the account pages besides the first 2

[astral plank]

IGN: Astolpol
Just loaded to play with a friend for the update after 1 and a half years of absence or so, came to find everything besides the first two bank pages wiped @worthy wing

been redirected to here from the Warrior Cult discord

[prisma schooner]

IGN: TSwiftFanboy
Same story as many others in here. Logged on for the first time in about a year to find only 2 bank pages worth of items.

[low owl]

Has there been any updates regarding the matter @worthy wing?

[worthy wing]

none thusfar but I've been passing along the names as I get them

[low owl]

I see, thank you

[dim dune]

My friends bank and mine got wiped aswell except for the first 2 pages (Ign: Kinime, Tizu3100)

[graceful rock]

It seems I'm also affected
IGN: Lioptem

[fathom vigil]

happened to me also when i logged on the 13/08, last time i logged on before that was arround august 2023
IGN TartOChou

[sleek crane]

Mr_Ukrainian
#❓questions message

wait let me check that they looked in the correct bank....

[muted dock]

ign:Cmaew
tysm

[worthy wing]

Okay, he's got everyone it seems

[unborn cobalt]

Is it generally considered safe to swap between banks? Ive been pretty limited since the release since im afraid to swap

[low owl]

YES GOOD NEWS

[modest jetty]

he says that he have backup but can't promise it will be done 😅 hope they don't say "ITS JUST 267 players"

[wraith igloo]

I hope something is done, while it's not entirely detrimental it's still extremely annoying to lose 5+ years (on and off) of items

[grand jasper]

miracles can happen!

[astral plank]

Thanks for the effort! So will we need to contact the mods in order to get our items back?

[brisk robin]

My bank just got its stuff back! thanks wynn team ❤️

[soft lynx]

^ same, ty!

[misty iron]

Made my day better

[wraith igloo]

I got it back as well, thank you so much!

[civic smelt]

Also got my items back Thank you!

[fathom vigil]

got it back tysm

[low owl]

AYE NICE

Thank you Wynncraft Team

[astral plank]

I got mine back too!!! thanks so much :D

[grand jasper]

This is a historic moment.
Wynncraft returned player's items.

[tame wolf]

🔥

[feral stag]

@untold valve I haven't got my items back yet. IGN is nicholxs

[graceful rock]

I just joined and noticed the items are back

thanks to everyone who helped in that process <3

[feral stag]

@worthy wing not sure if you can escalate this