heart emoji cannot be bought and gems calculation is wrong and weird

[supple prism]

hi, i bought a package of 1600 + 400 package (having only few gems, less than 10, lets assume 2). At first it has displayed i have little over 3000 gems(which should be 2002, but i assumed maybe it was a black week promotion). Since then i bought only racing treasures up to a heart(i had one of these treasures already). I bought a 15 treasures(so spent 15*75 = 1125) and the last item i got was a heart.
I set it up in the locker, i entered a game and the heart is not there! I go back to the treasure and it shows that its not bought!
Then i look at my gems and there are too little of them(502 i think it was the number). So at the beginning i had 2002, spent 1125, so that leaves 877, right?
I was annoyed, but let it go, i bought the heart again (which left 427 gems - this is the current number). I set up the heart again. I go into a game and its gone again 😭

i was using google chrome 123.0.6312.86
my login [email protected]

Please bring me the heart ❤️ and my gems back

[stray drum]

@drifting wren

[stone valley]

Hello @supple prism,

Thank you for reaching out. I understand your frustration regarding the heart item and the gem discrepancies. For issues like this, it's best to contact the support team via email.

Please send an email to [email protected] with all the details, including your account information and the exact issue you're experiencing. They will be able to assist you further.

Thank you for your understanding, and I hope your issue is resolved soon.

[drifting wren]

Hello @supple prism !
First, sincere apologies that your issue was not resolved earlier. We were waiting for you to contact via the support mail but we now realized that we are having issues with the support mail and simply never received your message for that reason.

I added now the Heart emoji to your account and reimbursed the gems - with a little extra for the inconvenience.
Enjoy!

[supple prism]

Hi, i appreciate the answer and gem reimbursement 🙂
Unfortunately i still don't see the heart, i've attached two screenshots from my account. If you need any more information, lemme know 🙂

[coarse stump]

I feel like I should have the heart emoji too. I thought I got it when I got the sunset racer

I might be trippin tho idk

Do you also get heart emoji with vip?

[drifting wren]

Well that's strange. I just did some tests and the heart also disappeared on my side. I think that you're onto something @coarse stump , yes it looks like the Heart emoji is unlocked by VIP indeed, so that it shouldn't be in a treasure, and that probably provokes the issue. If that's the case then unfortunately I can't do much more about it, we have to wait until the developer comes back and fixes that issue :/

[coarse stump]

Well that's unfortunate

[supple prism]

Is there any way to get engaged in fixing of the issue? i'm a dev, im not sure if i know the stack well enough to fix it, but i could try to have a look during my christmas eve, its not like im gonna talk to my family, right? 😄

[drifting wren]

Thank you for having your priorities straight for Christmas 😆 Nothing can be done as long as the developer isn't around unfortunately, I wouldn't be able to give access to the code to anyone even if I wanted to

[supple prism]

@drifting wren Hello, are there news?

[drifting wren]

Hi! Nothing so far unfortunately, still waiting for the developer to be available and fix the issue

[ionic quartz]

Hi there, I have the very same issue, I got my heart from the special crates and it is now gone missing 😦

It was there until first reload and now it's gone 😦

[drifting wren]

Hi! Yes it seems to a problem related to the heart emoji being both part of the VIP package and of those special crates. For now we cannot do much about it unfortunately but the developer has been informed, and hopefully it will be resolved soon enough

[lofty helm]

oh yeah i also had the same issue lol, i just never reported it

[gilded jasper]

The heart should only have been part of VIP not in the crate that was a mistake it seems. I have now removed it from the crate.
If you reported the issue above feel free to leave your username or better user id and you will be reimbursed with 150 gems but the heart will only be available if you have VIP.

[coarse stump]

648d1a11a4c9493d914aaf68

[gilded jasper]

150 gems given

[coarse stump]

saw it ty

[lofty helm]

I also got it from the crate
Plip Plop

I think anyone with the racer skins is going to have had this issue

(idk how to get user id)

[stone valley]

5f4e61f0711d885df9e93e37

[drifting wren]

Under the avatar
5f4e61f0711d885df9e93e37

[lofty helm]

okay im genuinely blind, i think my eyes just glazed over the grey text

[gilded jasper]

Yes but will only give gems to people that have posted here so will give you the gems 🙂

Sorry only for people who reported it in the past, otherwise people will just comment here now to get gems

[lofty helm]

This was a good decision (also it went through)

[lofty helm]

@gilded jasper its still in the game 🗿

(i wanted red racer skin)

[gilded jasper]

Yes patch is not yet deployed