How do I get my donations link as I don't wont set as streamlabs look after it any more
#helpdesk-selive
charred lava
steel bladeBOT
@rugged quail To set your panels to dark mode please do the following:
Close down your chat,
Close down stream information,
In OBS go to view > docks > chat
Click on the cog, go to non-mod settings
look under "My Preferences" to enable/disable dark mode
You can then reopen your docks
view > docks
https://media.discordapp.net/attachments/370226812669788161/655790222902296591/unknown.png
plain sonnet
@charred lava go to the SE dashboard then down to tips, i cant give a link as im at work atm
rugged quail
Thank you very much AI bot
steel bladeBOT
@rugged quail I'm a bot, only here to send helpful messages because the helpers are lazy.
charred lava
Ok cool thanks will do and how do remove streamlabs bot from my mixer channel
As it show up in obs
plain sonnet
you would have to part it from their site i would imagine, im not sure about slobs bot
charred lava
Ok cool thanks I find how to do it
rugged quail
I am having trouble aligning my on screen headers ect to center screen. Are there any tools inbuilt that can help me do this?
sinful flint
In Position, size and style there is a Center Widget button
candid crest
Hello all, please i just wanna ask you if is any way how to set defferent volume for me and different for chat (peoples on stream).. because if is volume fine for me, for chat it is too low.. And if i boost volume, for chat it is good and for me to high
I playing music from songrequest
thick sparrow
Hi, I can't get this black screen to work, whatever recording mode I try. It's like this since I first launched the software.
Tried administrator mode
wary dew
you are only recording audio, at least the source is called something with audio ๐
wary dew
what are you trying to record? just your game or monitor?
thick sparrow
Just trying to record my screen for now, that or recording chrome would be nice
wary dew
just add a display capture source to the sources list with your monitor
thick sparrow
French brain kaput please wait an instant I'm processing what you said 
wary dew
click on the + icon under the sources list, then add 'display capture' then select your monitor ๐
thick sparrow
Trying to figure out the name of display capture in french, brb ยฐ-ยฐ
wary dew
there is also #๐ซ๐ท๏ธฑfranรงais ๐ if that makes it easier
thick sparrow
I'm just going to put the software in english ๐ง
thick sparrow
Yeah it does nothing :c
wary dew
are you on a laptop?
thick sparrow
Yes
thick sparrow
Open Settings and search for "Graphics Settings".
Failed step 1 lmao
Oooh it's windows settings
IT WORKSSSSSSSSSSSSSSSSSSS
wary dew
thick sparrow
@wary dew 
wary dew
no problem ๐
thick sparrow
Thank you ^^
frosty ember
i need a bit of help with stream overlays can someone help me out
steel bladeBOT
@frosty ember Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
frosty ember
can someone help me with stream overlays thanks
wary dew
how about you tell us what the problem is?
frosty ember
im just wondering how to setup a stream ended overlay
wary dew
just like all the other overlays, you can make a webm file with a ending vid and get that as a video widget in there
of just a static image with some text on it
real sphinx
hello
i open my streamelements obs and my pc restarts/crashes
thats not normal i guess :/
honest echo
i used obs.live 8 hours ago
plain sonnet
@real sphinx To find the OBS Studio crash logs, follow these steps:
- Press Win+R to open the Run dialog
- Type in: %APPDATA%\obs-studio\crashes and press Enter
- Upload the desired crash log, usually the latest, directly to this Discord channel by dragging and dropping the file into the chat window
restive dagger
Hello everyone, I just had a quick question before I start to move over from slobs, If I make changes to my stream overlays on one computer does it auto transfer when I login to another one?
honest echo
@restive dagger if you are using slobs, nope.. on the otherhand if you are using SE ... everything is on the cloud so just add browser source and you are ready to go
restive dagger
Right to clarify, If I make changes in SE on one computer and open SE on a different does it auto update the second computer with the changes?
wary dew
yes
restive dagger
okay cool
wary dew
if you are going to use OBS.Live there is even a cloud backup function too now
latent harness
Hello, when I see previsualization my game don't low fps but seens bad... and when minimice StreamElements or Disable previsualization, runs well.. what can I do?
to see previsualization? its to usefull for me
steel bladeBOT
@latent harness Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
honest echo
@restive dagger SE all editor is over the webapp so... you can use your overlays anywhere (just add browser source)
restive dagger
@honest echo Interesting
latent harness
Last
and this is actual : https://obsproject.com/logs/RuZMJKtWOewls2Lk
Im offline, and this problem appears..
honest echo
@latent harness try open as admin
latent harness
@honest echo I do it.
honest echo
sure you are using Studio.. or is it Slobs?
latent harness
xD
latent harness
wary dew
but both logs are empty, so try this please:
steel bladeBOT
@latent harness 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
@latent harness 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
@latent harness 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
latent harness
honest echo
Another thing.. check the refresh rate of both monitors
wary dew
@latent harness maybe try to stream in 720 and not 1080 as well, that saves a ton of resources
wary dew
streaming at 1080 when not partner, is a waste of resources
latent harness
The problem its offline too... xD
wary dew
yeah but i can't see anything weird in the logs so far
latent harness
The game dont low fps but run bad when i have the PREVIOUS ON, when I minimice SE or disable PREVIOUS, run well.
๐ฉ
wary dew
yeah that is logical because when you don't have to watch the preview, your gpu can focus on the game ๐
latent harness
I know a solution, uninstall and install.. but when restart computer, problem appears again.
I have 1080.. and i7 6800k
and the game its fortnite..
honest echo
the refresh rate of you monitors..
latent harness
i don't low fps.
wary dew
yeah what @honest echo says, what are those?
strong fulcrum
for media request. is there a way i can turn off the video? bevcuase i dont want a 4k music video plying in the background
i just want the audio
odd kraken
There is a hide/disable video button.
strong fulcrum
@odd kraken video still plays
i dont want the video on my side. such on obs live.
because it jumps my cpu usage
honest echo
you can reduce the sice of the panel
@strong fulcrum maybe put the Activity feed on top of it
odd kraken
@strong fulcrum Your case is handled in #helpdesk-twitch now.
strong fulcrum
@honest echo thats what ive done
turbid citrus
chrome doesnt fit my screen
wary dew
what resolution is your base canvas set to?
and the capture source?
and if you drag the red lines you can make it smaller/bigger ๐
spiral scaffold
white dots appearing wherever theres text, kind of looks like snow. if i mouse over them they go away for a second and come back. only happens in obs, im on the latest version.
steel bladeBOT
@spiral scaffold Please follow these steps:
close OBS,
open the Nvidia Control Panel,
in the left menu select "manage 3D settings" and then under the list of options (right panel) press "restore default settings",
Start OBS again.
spiral scaffold
@steel bladethat seems to have worked. thanks.
green harbor
sorry to interrupt but when i right click on anything on obs it shows up on my other monitor.
deep hare
hey so i keep importing my stream labs stuff over to OBS live and it keeps saying it imported but nothing is importing.. ive been trying to do this for hours but still have no luck, anything that could help me rn?
wary dew
take a look at your dashboard and the overlay editor if there are any overlays in there
turbid citrus
@wary dew i just set both at my default w/c is 1366x768. didnt seem to work but ill try again
@wary dew i also dragged the red lines but let me test it once more
@wary dew what exactly do i have to do with the capture source?
wary dew
make sure that the resolution is the same as the base canvas
deep hare
@wary dew ahh there we go thank you! now how do i actually add them to my OBS?
steel bladeBOT
@deep hare To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and โ โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4
novel zephyr
Has anyone used OBS Live together with Restream.io ?
green harbor
hello, when i right click on anything on obs it shows up on my other monitor.
like the settings window will go there or the small windows when you right click something to change its properties
tiny ore
i have 2 winodws how do i save my settings and import everything without starting all over again
wary dew
there is a cloud backup now, if you are in OBS.Live click on StreamElements > Cloud Backup > Backup Settings and Content
you can save it there, and then on the other pc you can click the same and download it
wise silo
@novel zephyr what is your question regarding that?
long lava
hello i joined streamekenebts today and i was trying to setup loyalty points settings for my youtube , but i was not able to find loyalty settings area was missing under revenue tab why can't i see the loyalty options ?
wise silo
Loyalty does not work on YouTube at this time due to limitations on their end.
long lava
was it was working before some time ?
wise silo
Pardon?
long lava
was this setting available before this year
wise silo
Not through SE.
long lava
alright tysm
red socket
does anyone else have a similar glitch? i'll move a group of sources within a scene, and when i change scenes and come back, everything has moved back to where it was
plain sonnet
nope, but didnt they answer this in obs?
tiny ore
one more question
can people on facebook chat requests songs?
please please say its possible
odd kraken
There is no chat bot for facebook.
tiny ore
cant the streamelement read the chat
wise silo
Alot more difficult then that.
tiny ore
and when a command is inserted it will know that command and starts doing it
frigid rivet
when i stream the viewers cant hear anything
wise silo
nothing?
frigid rivet
nothing
steel bladeBOT
@frigid rivet Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
frigid rivet
ok
gentle finch
Alright I searched and didn't see anyone with this issue. Every time I try to start a stream tonight I get this message and all my settings change away from Restream.io to just a Youtube Page...I can't find any changes to computer today and it was working fine at about 2 PM since 6:30 NADA...
if I hit Leave it kills the feed and if I hit Go live it just goes to a YouTube page and I don't see it on any of my pages
wise silo
Please only post in one channel
gentle finch
I killed it over there...sorry
frigid rivet
wise silo
I only neded the audio page.
Take a look at it.
See how they all say disabled?
thats why.
Change Desktop Audio to Default, and Mix/Aux Audio to Default.
gentle finch
Damn You were looking for Empire's SN's not mine...unless some how the audio will Fix YouTube hijacking my SE and only let me stream to YT
wise silo
Youre right 
odd bough
hi im trying to setup some scenes and when i try putting the cam in the frame it wont let me fit it correctly i dont know why
odd kraken
Do you have a screenshot?
kindred fox
@frigid rivet have you ever run Voicemeeter before?
turbid citrus
kindred fox
Woot
fossil jackal
I had removed my streamelements tipping link from my twitch panels, i've added it back but I am unable to connect my custom bot account to OBSLive still. Is there something I'm doing wrong?
after pressing authorize nothing happens
wise silo
Does it give an error, or absolutely nothing?
fossil jackal
absolutely nothing, just goes back to the 1st screenshot
wise silo
Hrmm uhh
theres a command for this I thought ๐ค
And you followed these instructions exactly?
fossil jackal
yes, i had it working previously
I removed the donation link in panels because I was having an issue with paypal. But I added it back and it doesn't seem to want to let me reconnect my bot
fossil jackal
I also just tried completely uninstalling the OBS.live addon and reinstalling it
Also using a new bot account
Nothing is working :/
minor bridge
I am sorry if this is not the right place to ask this how do i alt tab without freezing up my webcam? I am fine with my game freezing but is there a way where my webcam won't freeze?
azure mountain
is there a reason why animation settings for enter and exit dont seem to work ? ( trying to edit my overlay )
wise silo
@minor bridge How are you capturing your webcam?
minor bridge
Video capture device
steel bladeBOT
@minor bridge Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
sharp rose
how to i put it in obs.live
wise silo
On your stream, or to where you can see it?
wise silo
Ok. Just in OBS. At the top, click "View" then click "Docks"
sharp rose
dont want to have my stream open to see viewers
azure mountain
https://streamelements.helprace.com/i1714-enter-and-exit-animations-do-not-seem-to-be-working someone asked this a few months ago and its my exact question too.
sharp rose
in docks which one is it?
wise silo
Stream Information I believe
sharp rose
dont have it
i stream on mixer
i have acttivity feed and chat
do i need to make a custon dock?
wise silo
Ahh. Mixer doesnt have that currently, let me see if I can find an alternative for you real fast.
azure mountain
there is a mixer helpdesk maybe see if they know a work around
wise silo
I dont see a way to do it; doesnt mean there isnt a way. Someone that knows more will post in #651453660810838026 when they are available @sharp rose
@azure mountain Your issue is the enter and exit animations are not working in your overlay editor?
azure mountain
This, yes. im on the website but i cant access the overlay editor on OBS because it just continuously loads. These arent working for me.. Trying to edit subscriber event.
wise silo
So an AlertBox > Subscriber?
azure mountain
just the regular subscriber widget, not alertbox, I should be able to edit the text animation right?
azure mountain
Im trying to type with my mouse, so im kinda slow srry
wise silo
heres a few subscriber widgets - and animations work differently with a few of em.
wise silo
For animations to be activated, they need to be prompted. unfortunately with that widget, it doesnt prompt it, as much as just update the name.
wise silo
Simulating a sub event only prompts that widget to update the name
azure mountain
hmm.. okay, I think that should be updated then, but ty for your time. n.n
steel bladeBOT
Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
somber prism
Anyone able to help? I'm logging in through Facebook but cannot find the right Facebook page that I want to connect?
wise silo
Please only ask in one channel. When someone that is knowledgeable in what you need support in is available, they will respond.
odd bough
i figured out my other issue but how do i add alerts to scenes i make in obs itself not one i make on stream elements site?
wise silo
You make an overlay in the Overlay Editor with just the alerts
and you put that on top
odd bough
ok thanks that was helpful
peak vector
hello when i try to stream or make a video like 1 hour it makes it long like 2 minuts and then i rage cause it doesnt work ive been already said what to do but still it doesnt works
shy mountain
I'm not sure I understand the issue. You stream/record for 1 hour, but in the end both stream or recording is 2 minutes?
peak vector
Im recording live for like 1 hour or 2.And when i finish it its long for like 3 or 4 minuts.Its happening same with recording im trying to find how it works.But idk how so i came here to ask for help.
shy mountain
Do you have enough space on where the recording is going?
peak vector
Yeah i do
steel bladeBOT
@peak vector Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
peak vector
i did that already but still it doesnt work
shy mountain
Ok then.
steel bladeBOT
@peak vector For the best OBS support, please join their Official Discord @ discord.gg/obsproject
clear charm
When I started my stream, the display capture didn't fit the whole screen. How do I fix it, I know it has to do with the size but I don't know how to fix it.
shy mountain
Make sure in OBS -> settings -> Video your canvas setting matches that of your monitor resolution
if that is already set properly but hte display capture is smaller then the canvas, make sure you have it selected and hit CTRL + F
north osprey
hi there, for the past few days, whenever i shut down my computer and attempt to Run OBS live and stream it would change my settings to software, because the hardware encoder settings would disappear.
So as per usual, i would install the latest version, and it works like a charm.
but the next time i run it, i need to do it again.
and again, which i think is kinda cumbersome. am i possibly doing something wrong?
steel bladeBOT
@north osprey For the best OBS support, please join their Official Discord @ discord.gg/obsproject
sudden ingot
How'd I go about loading SoundAlerts or other such extensions that use Browser source? Like, is it possible to add those in the Overlay Manager?
shy mountain
Not in an easy way
sudden ingot
Okay?
shy mountain
It would be best to follow the extensions instructions
sudden ingot
Aight, was just curious if it's possible. Would make OBS a lot cleaner 
frigid rivet
ok i dont know what i did to my sound but its all messed up, i tried to split it all up between tracks and now that i put it all on one track everything is messed up
plain sonnet
how do you mean messed up?
frigid rivet
so i tried to split up my sound between tracks and found out that track one is streaming only, so i put everything back on track one but i also use voicemeeter to help keep control of all the sounds comming in. i dont remember the set up of how it was before i tried the new way and i think i messed it all up, i hear the music from stream elements multiple times and my mike is messing up
i also duel pc stream and use NDI and havent had any problems til i started to try and seperate my music from the stream.
plain sonnet
^^ being helped in obs as crossed posted
wary furnace
help!
steel bladeBOT
@wary furnace Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
wary furnace
Failed to connect: Could not access the specified channel or stream key, double-check your stream key.
odd kraken
In your OBS in Settings > Stream you are either logged in to your account or in case of twitch you can use a streamkey.
Make sure you entered the correct key, or connect to yoru account again by disconnecting and reconnecting it.
Also make sure you have the 2 factor authentication activated in your account.
wary furnace
ok let me try
midnight horizon
obs capture not working at all i tried it in amin also nothing working at all right now please help my game is madden 20 thnx ??
shy mountain
Are you on a laptop?
shy mountain
run OBS as admin
steel bladeBOT
@midnight horizon For the best OBS support, please join their Official Discord @ discord.gg/obsproject
wary furnace
still same message
shy mountain
If you are using OBS.Live
steel bladeBOT
@wary furnace Streamelements on top of OBS -> Logout -> login
wary furnace
I disconnected my account, manually added a new stream key then applied and reconnected
i guess logging out of stream elements worked!
am i supposed to log out everytime i switch platforms?
shy mountain
yes
real sphinx
@plain sonnet ty
@real sphinx Still need help ๐ฆ
sinful totem
hey peeps, whenever i try to do a backupup through cloud, it always shows network error
any idea how to fix this?
steel bladeBOT
@sinful totem Streamelements on top of OBS -> Logout -> login
shy mountain
and try again
steel bladeBOT
@sinful totem Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
sinful totem
shy mountain
I might have to poke the devs on this as I'm not sure - the error is not being shown in the log so...
and itt won't be soon until they can answer
sinful totem
It s fine. I plan to reformat my pc and would just want to back up my scenes. :)
shy mountain
you can still do it by exporting your profile and scene collections
is essentially the same thing
and then save the files somewhere - email them to your self
or google drive
shy mountain
@sinful totem can you screenshot the error please?
sinful totem
Awww sorry I went on with reformating my pc already :(
azure sage
what is this? and how fix it?
fathom cobalt
its possible that the installer was corrupted on download, you can try downloading it again, also, what operating system are you installing to?
azure sage
windows 10
I downloaded from the official site several times, but the problem is repeated
I also downloaded from other sites but the problem persists
wise silo
Downloading OBS or OBSLive
azure sage
I think obsLive better
kindred fox
Are you running the installer as admin?
gray solar
Hiya, having a bit of an issue with my Media Share widget, especially on my Stream Deck. It's saying the OBS live action is unavailable and also on my OBS it's not loading the Media Share Dock, it's just blank?! Any ideas?
gray solar
Logged out and in again, worked. ALWAYS a simple fix! Cheers @wary dew
plain nova
how do i remove discord audio from obs
steel mural
@plain nova Do not ask questions in multiple channels. You were already answered in #helpdesk-twitch
plain nova
sorry
tiny ore
is restream supported ?
how can i go live in multiple platform twitch youtube and so on
plain sonnet
settings > stream
log in with your restream account
note: overlays need to be made and added individually to obs
tiny ore
ok got it
by the way
they is two
RFTand the other
RTL and RTMP
Restream io says i have to pay 20 dollars a month if i want to go live on facebook page
is they anyway around it
plain sonnet
not really, you need to see what they offer, i iirc facebook is part of the "plus" package
best to ask them
tiny ore
will the commands work tho
for example if people come to twitch because twitch has bot support
can they request music from there?
plain sonnet
as long as you join the bot from the SE dashboard to the platforms you want to stream to, then yes
tiny ore
ok i see well i made the fakebook stand alone overlay complete was just wondering if i was able to connect to all plat forms
azure sage
@kindred fox yes
kindred fox
Are you running any anti-virus software that would prevent the installer from running?
pearl shale
where is the setting for the alert sound ?
kindred fox
Click the alert layer in the editor and then the gear next to alert event
pearl shale
@stable dawn dans la vidรฉo ou tu prรฉsente la derniรจre maj de OBS tu dit que tu peux rรฉgler le son de la source navigateur notamment pour les alertes mais moi quand j'ajoute une source navig, je nai pas de canal audio qui se rajoute ... comment faire ?
azure sage
@kindred fox yes
kindred fox
Disable anti-virus and try running installer
kindred fox
Asking
azure sage
?
fickle flame
I can't seem to set the custom bot name in in OBS.LIVE
steel bladeBOT
@fickle flame Custom bot name requirements
- StreamElements bot modded and in chat
- Active overlay with alerts
- StreamElements tipping page in the panels below the stream (!panels)
- OBS.Live or Ground Control open
- Create a twitch account for the name you want to use or run the bot under your own name
- Custom bot name doesn't work on Mac
fickle flame
Yes. I had it working previously but it quit working for some reason in OBS.LIVE.
Well, apparently if I run GroundContrl as well then it works.
Is there a reason my bot cannot run its own commands?
fickle flame
No. If I try to use any command with the custom bot account it doesn't run at all.
And it was working yesterday.
wise silo
Part the bot & have it rejoin.
fickle flame
I tried that earlier but now it's working. Bizarre.
turbid arch
Anyway I can get help
steel bladeBOT
Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
turbid arch
I can't get my audio for games and or anything
wise silo
No audio, at all?
wise silo
Is it muted?
wise silo
Does the green bar in the audio dock show its receiving audio?
wise silo
What software are you using?
turbid arch
OBS live
wise silo
Send a screneshot of your Settings > Audio
supple bison
Hello, I have a question. My overlays won't load. They were working this afternoon (Now 9pm in Germany) and no matter what I try the won't load. My Girlfriend sitting next to me has no problem.
I got it to work
steel bladeBOT
@turbid arch Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
wise silo
Youre using VoiceMeter correct?
wise silo
So if you full disable voice meter, stil no audio?
wise silo
Then you setup VM wrong.
turbid arch
Do I need to reinstall?
No it's correct
It has not changed
I just stopped working
let me switch back to see if it works randomly
no sadly
wise silo
If it works without VM, and does not work with VM, then that means VM is the issue.
wise silo
Voice Meter is.
We can support SE and Obs.Live, you would need to reach out to VM for support wiht the software.
turbid citrus
any idea why my vlc is like this?
fathom cobalt
@turbid citrus laptop?
turbid citrus
@fathom cobalt ye[p
steel bladeBOT
@turbid citrus Due to the way laptops are designed, your system must be configured to run OBS on a specific GPU, depending on the type of capture you are trying to do.
For Game Capture and Window Capture (recommended), your system must be configured to run OBS on your laptopโs high performance GPU (default); for Display Capture, your system must be configured to run OBS on your laptopโs power saving GPU (iGPU).
If you are running Windows 10 1903 or newer, use this guide for instructions on how to configure your system: https://github.com/obsproject/obs-studio/wiki/Laptop-GPU-Selection-Windows-10
For instructions on configuring an older version of Windows (you should consider upgrading), use this guide: https://obsproject.com/wiki/Laptop-Troubleshooting
turbid citrus
so i disable hardware acceleration?
reading guide now
still blavk. but i tried the guide
torn jay
My streamdeck is unable to communicate with obs.live
i've tried all the troubleshooting steps
Says the plugin is missing
fathom cobalt
@turbid citrus run obs as admin
turbid citrus
@fathom cobalt wheni go projector previous the end timestamp that runs (-nn:nn:nn) works but no image
its white
mental bone
hello can i get some help please
trying to see if someone follows me if my alert box still pops up
how can i check to see if it works
mental bone
thank you
wary dew
it will help you out a lot
lean maple
I'm streaming at 3840x1080 and I'm noticing like... a weird slow down, speed up to catch up, on my stream... but I don't know why... No frames are dropped or anything. I've tried setting my max bitrate to 12k 8k and currently 6k but it still seems to be happening. I'm using the NVENC encoder... any ideas?
wary dew
sorry if i ask this, but why the hell would you stream at that res? none of the platforms supports it
true harness
^
wary dew
same goes for that bitrate
true harness
like holy moly
true harness
you have to remember something, if you limit anything above a 720p-1080p you will lack viewership
wary dew
true harness
You have to remember, if you go over 1080p, not everyone will have the speeds to view your content.
Why I stream at 720p
wary dew
same, i stream at 720p60 at 5k bitrate
true harness
I want my stream to load quick for viewers.
lean maple
I have a 5120x1440 ultrawide monitor
so that's like... my native res downscaled to 1080
true harness
i was just about to ask
wary dew
but there is a slow down but no dropped frames?
that sounds pretty weird
can you provide a log?
steel bladeBOT
@lean maple Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
true harness
i would drop your bitrate down
no more than 8k
also try switching to software encoding
turbid arch
How do I 100% clear cach and such for OBS
lean maple
true harness
%appdata%\obs-studio\plugin_config\obs-browser is the folder the cache is stored in.
that's for plugins
lean maple
which I think is what causes the like... near slow motion animation and then it speeds up to like catch up
true harness
i am assuming you're hardwired
wary dew
also, you are not running OBS in admin mode
lean maple
hardwired, yeah... admin mode: wait am I supposed to? ๐ฎ
true harness
to run in admin?
lean maple
interesting
wary dew
yup
true harness
hmm
lean maple
not sure how to keep bitrate consistent and stuff though
wary dew
windows give prio to games, always, but since (i think) OBS 24.xx running it in admin mode will give that same priority
iirc
wary dew
that's up to your ISP
obs doesn't require that bitrate, but if it drops, that is probably a question for your isp then
lean maple
I have like 40 megabits upload... so the 6000kpbs should only be like... 1/4th of that
wary dew
yeah i know, but it's still an issue for your ISP if it drops
because they are the ones providing the connection
here are my speeds on a busy day ๐
goes over 950 sometimes
lean maple
yeah it's definitely not what it should be
I just noticed the spiking seems to happen when the framerate goes all weird
so I'm not sure what to think....
yet no dropped frames
wary dew
is it really important to stream the whole screen?
because i see that box in the log about the aspect ratio ๐
you can always ask the 'experts' if they have more insight in the matter
steel bladeBOT
@lean maple For the best OBS support, please join their Official Discord @ discord.gg/obsproject
mental bone
i moved things around on obs and like it looks crazy how do i get all the things back to where they need to go
like restore the main page of obs not the settings just want all the things back to where they need to go
if someone has time please do to a video call so that i can get 1 on 1 help please
wary dew
@mental bone only way to get it like it was is if you shuffle it all back in to the original spots
docks that are deleted can be added again in the View > Docks menu
or in the StreamElements menu
wary dew
no problem man
zinc abyss
Hey so my obs will not load any of my overlays even if i get a new one. any solution to that issue ?
mental bone
any chance i can voice call with someone for some other issues that im having and concerns
wary dew
i can't do voice call right now due to issues, but you can wait for someone or try and explain it here and see if i can help you out with some things
mental bone
when i go live when i used to use streaam labs when someone followed me i would know becasue it would let me know threw a sound but when i use obs live how do i know
like what does it mean when it says launch overlay
i click on it and it just pulls it up with out my stream ?
wary dew
for alerts you need to add an alertbox widget to your overlay
and this is the full overlay editor guide:
zinc abyss
any solution to obs not loading my overlays at all ?
steel bladeBOT
@zinc abyss OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
wary dew
try that ๐
wary dew
you tested it with and without?
wary dew
zinc abyss
haha genius in the works
leaden epoch
hi everyone. so, i like my apps and such to be set on dark mode. it used to be that whenever i would open obs.live everything would be automatically set to dark. now when i open obs.live the stream chat box is set to light mode and i need to manually change it (every. time.). is there a way to get obs.live to open the stream chat box in dark mode every time i open the app?
leaden epoch
ty! all my settings were correct. for some reason i just needed to redo them? tried it, restarted obs.live and all is good ๐ many thanks!
wary dew
no problem ๐
dusky whale
does anyone know how to solve the issue of no audio when streaming vintage consoles like the PS2 from streamelementslive?
wary dew
how is it connected to your pc?
shut grove
for some reason I'm not receiving the notification that someone has subbed to me and my overlay goal isn't updating
wise silo
Are you receiving the notification of the sub in your dashboard?
empty sigil
could anyone please take the time to help setup my stream on Obs Studio for my I7-8700K 1070 TI
i would greatly appreciate it
steel bladeBOT
@empty sigil 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
empty sigil
alright
karmic seal
Not to be rude, but what do your followers have to do with the support request? lol
empty sigil
lol true
i just need help dude so that i can give my followers some better content
is what i mean
apologize for that
whenever asnyone has time to help i could greatly appreciate it. I7-8700K 1070TI
idk what optimized settings i would have to use for that but if anyone knows please dm me
wise silo
We will not DM you.
Any support provided will be provided over these helpdesks channels.
If you want assistance follow the instructions posted above.
empty sigil
alright
i will try as im pretty slow to this techy shit
so just need some expertise advice
but i will do my best thanks
wise silo
It tells you exactly what to do, fairly easy.
steel bladeBOT
@empty sigil 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
shut grove
It did not on the online dashboard. must be something on the end of twitch. thanks
valid kernel
hello im trying to use streamelements on youtube and for some reason the alerts are not working, i connect with youtube i put the overlay url link in my obs and when someone subs to my youtube channel i get no alert but when i test the alerts on streamelements it works ? am i doing something wrong ?
kindred fox
@valid kernel check in your OBS Settings >> Advanced >> Scroll down and see if Hardware acceleration is enabled
valid kernel
@kindred fox yes it is
valid kernel
@kindred fox when i test the alerts in streamelements it works in my obs just fine but when im live the alerts are not working so if i disable it this will work when im live ?
kindred fox
should
Wait, so when you're live, the alerts don't show
but if you test them they do
and you have new sub/follower/tip activity in your activity feed while you're live?
valid kernel
yes they don't show when im live but if i test the alerts in streamelements they pop up in my obs
kindred fox
I'm gonna ask someone smarter than me to take a look
valid kernel
thank you
valid kernel
thats ok thanks , 830pm est
untold nacelle
hello peeps
kindred fox
oh i know what time it is now.... they aren't in the states
glossy light
I was wondering why half of my overlay gets cut off whenever i try setting it up
steel bladeBOT
@glossy light To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and โ โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4
untold nacelle
i need to know if i could switch over completely but i needed some help to get the alerts off a different bot?
kindred fox
what bot?
untold nacelle
streamlabs
kindred fox
depending on your alerts (if they're from prime you're screwed), majority of things can be imported, however copyrighted artwork cannot
kindred fox
if it's a custom alert with your own personal custom graphics those are supported in StreamElements.
I'm not sure if they'll import directly
is it a Nerd or Die?
kindred fox
A picture wonโt really help
untold nacelle
dang
kindred fox
Best thing to do is go into the StreamElements Dashboard and import
See what breaks and what doesnโt
wise silo
Green Squares is a SLOBS alert
kindred fox
Is it something you got from the streamlabs pre-made ones?
Because those canโt be imported
kindred fox
No
wise silo
we have alerts that you can use however premade, all of which are amazing ๐
kindred fox
There are pre-designed themes in SE and you can bring Nerd or Die, visuals by impulse, or we have a wonderful gallery of Fiverr artists
wise silo
https://streamelements.com/dashboard/themes is the link to the pre-made themes, alerts, and widgets.
untold nacelle
but green squares have the perfect color
wise silo
unfortuantely that is a pre-made system from StreamLabs, so you cannot bring them with you to the Streamelements overlay editor.
untold nacelle
i understand, its just my heart is a little sad
kindred fox
Copyright laws are a thing
untold nacelle
yea i know ๐ฉ
dumb question is there a way to make v1 animated alerts blue metropolis green?
odd kraken
There is a GREEN METROPOLIS ANIMATED SUPER THEME and GREEN METROPOLIS ANIMATED ALERTS.
west marsh
In my obs.live app the area where i could change the title of my stream and the game = notification disappeared, how do i get it back?
worldly dagger
Game Capture won't capture Dead By Daylight but my other games it will?
steel bladeBOT
@worldly dagger Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
worldly dagger
I've not streamed yet with this software, switched over tonight and trying to set up my scenes.
wise silo
21:29:32.401: [game-capture: 'Game Capture 2'] init_pipe: failed to start pipe``` caused by ```21:29:28.877: Running as administrator: false```Run OBS as Admin.
ancient stirrup
Why does my host alert not work when i get hosted? it shows in my chat, but the alert doest show up...
wise silo
What is the amount on the host?
worldly dagger
@wise silo I have it set in the programs options to always run as an admin
wise silo
In the log you sent, OBS is not being run as admin.
ancient stirrup
typically 1 because its my viewers wanting to promote me on their channels.
steel bladeBOT
@ancient stirrup Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
ancient stirrup
so when my viewers host me to promote me on their channels, they do get to have an alert?
wise silo
pardon?
ancient stirrup
sorry... they Dont get to have an alert
wise silo
Short answer? no.
ancient stirrup
so you are saying that if i want Host alerts, that i need to go back to StreamLabs so i can actually use all of my alerts?
i dont understand why their is an option for a host alert if it will not work when somebody hosts me
spiral elk
Itโs basically so it shows active hosts so if they have atleast 1 viewer it shall show the alert
Iโve personally used streamlabs for most of my streaming career and I donโt regret moving over to SE
worldly dagger
So I ran it in Admin mode, it worked, then I flipped through my scenes on my streamdeck, and it's no longer appearing again.
ancient stirrup
i have also used SL most of my career and the day after i switch to SE i find out that Host alerts dont work for every host... feels bad man
wise silo
Why would you want an alert for 0 or 1 viewer offline host?
spiral elk
The reason for this has to do with the api and not fully SE
ancient stirrup
because i am a smaller streamer and like to appreciate when my viewers think of me enough to promote me on their channel.. and the viewers love the alerts
spiral elk
One way of appreciating these hosts is the usage of a host shoutout command like I do, it basically lists all active hosts on my channel so I can personally shout them out and say thank you
^ this way might help
young wedge
I stream on Dlive and I am trying to stream a panel stream on Zoom. I am trying to use display capture but it isn't capturing my screen. Can you help?
spiral elk
Obs in admin?
steel bladeBOT
@young wedge Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
young wedge
wise silo
Itll either be your display and game capture sourcres are itnerfereing with each other, or because youre not running OBS as admin.
wise silo
not at the time of sending that log.
spiral elk
I believe sheโs saying she just tried it in admin
young wedge
how do I get it to work now that i am in admin
wise silo
if you are now running as admin, resend your logs.
young wedge
young wedge
should i give the current log file then
wise silo
Is it Display Capture or Display Capture 2 not working, or both?
wise silo
Alright, lets do this.
steel bladeBOT
@young wedge 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
young wedge
wise silo
you're sure you are running as admin?
OBS 24.0.3 (64-bit, windows) log file uploaded at 2020-01-12, 00:05:24 log made then
23:42:41.469: Running as administrator: false
young wedge
I shut down OBS and opened it in admin by right clicking and running as admin. https://obsproject.com/logs/8phdjAxqTmJsG5Wg
wise silo
23:57:17.639: Running as administrator: true ๐
deep ocean
Hi, is this where I can ask questions about the dreadfully famous ndi plugin issues?
wise silo
And do the Display Captures work now?
young wedge
still not working. The screen is still black.
young wedge
yes i am
steel bladeBOT
@young wedge Due to the way laptops are designed, your system must be configured to run OBS on a specific GPU, depending on the type of capture you are trying to do.
For Game Capture and Window Capture (recommended), your system must be configured to run OBS on your laptopโs high performance GPU (default); for Display Capture, your system must be configured to run OBS on your laptopโs power saving GPU (iGPU).
If you are running Windows 10 1903 or newer, use this guide for instructions on how to configure your system: https://github.com/obsproject/obs-studio/wiki/Laptop-GPU-Selection-Windows-10
For instructions on configuring an older version of Windows (you should consider upgrading), use this guide: https://obsproject.com/wiki/Laptop-Troubleshooting
wise silo
Sorry, I thought I read your GPU as just a 750, just re-read it and saw the 750M 
TLDR; if you want game captures, you need to stay on your HP-GPU
If you want to use display captures, youll need to swap over to the PS - GPU
deep ocean
yeah the dual GPU system is quite annoying
@wise silo Could you help me once they've been helped?
spiral elk
Maybe I can try to help , whatโs your problem?
wise silo
fuk
steel bladeBOT
Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
deep ocean
haha
I currently have a two-laptop setting with NDI plugin. I'm currently struggling with audio, where the audio from the NDI source only occasionally show up in the streaming laptop.
fossil jackal
I don't really know where else to ask about my bot problem. Do I ask again here? I just want my bot back 
deep ocean
NW
fossil jackal
@wise silo
young wedge
bum...I just did what it said to and it still isn't working
fossil jackal
steel bladeBOT
@young wedge For the best OBS support, please join their Official Discord @ discord.gg/obsproject
fossil jackal
how do i part it?
wise silo
@deep ocean Have you streamed since you have had this issue?
@fossil jackal https://streamelements.com/dashboard Go there, click 'part channel' then click 'join channel
deep ocean
@wise silo No I haven't gone live since. I noticed that this problem did rarely show up before, but this is the first time this problem has really persisted.
wise silo
Are you on Twitch?
deep ocean
yes
deep ocean
from the source or the streaming machine?
wise silo
๐ข its late am only half alive
Essentially this will allow you go imitate going live without anyone seeing youre live.
deep ocean
ah sorry to hear that
wise silo
Without a streaming session OBS doesnt write much to the log file, all it shows is starting and shutting down. WIth you doing this it will write more to the log file giving more info
fossil jackal
@wise silo I tried, still not working. I also unmodded and remodded it just to check
wise silo
@fossil jackal Then unfortunately youll have to wait for someone more knowledgeable to come along, as I am just a lowly plebian 
fossil jackal
how do i get in contact with them?
wise silo
Time and a little bit of patience.
deep ocean
hmmm problem persists. The difference is that now I see the signal more often in the mixer, but no sound is actually coming out.
O_o
wise silo
That is fine.
All that setting does is allow you go hit the start stream butting without broadcasting to twitch.
Once you ahve that set, go ahead and go live, and do your best to replicate the issue.
Once youve done so, turn stream off & send your OBS Log over
wise silo
Is the cable youre using Cat6 or Cat5e?
deep ocean
Is this the problem
deep ocean
lol
wise silo
Unsure if its limited through cable or through driver, but yes
Its hitting transfer limit and causing drops in audio and video.
deep ocean
@wise silo It was my internet plan ๐ข
deep ocean
They are connected to the same router via ethernet cable, if that's what you are asking by "wirelessly"
I guess I just gotta pay more
wise silo
Well its all local network.
Its not actually uploading the data then redownloading it.
deep ocean
Ah
wise silo
You would simply need Cat6 cables (your ethernet cable) to go from laptop > router > other laptop (to hit the 1.0GPS), and a hardware that supports past 100mb.
Youre on Windows 10 correct?
deep ocean
yep
wise silo
Right click your network icon & head over to open network and internet settings
Once there click View your network properties
Send a screenshot of that page.
might want to DM that image, nothing too sensitive, some people are paranoid.
deep ocean
Just the ethernet part right?
frail pendant
Hey guys, I'm trying to get my recent followers to show up on my overlay, I added the widget but it doesn't appear to be pulling info. Any help?
"{name} " is the code that is showing up?
wise silo
You on twitch, correct?
frail pendant
I am helping my buddy, he is on Mixer
wise silo
Mind sending a screenshot of the overlay editor?
frail pendant
Ok one second
wise silo
Should change to something similar to
frail pendant
Awesome it does work
wise silo
Might just need another follower for it to kick in, ive seen that happen.
frail pendant
Thanks for the help
stark grove
for some reason raids and subs don't show on my notification on my stream. Everything else works but in ground control the user icon where the picture of the person who subbed would be has some strange icon.
Anyone got an idea
kindred fox
Explain a little more please
0 viewer raids/hosts wonโt show because that just displays to your viewers that somebody bothered to host/raid you and nobody was in your channel which provides no value to your channel. The subs thing will only be shown if they share that they have resubbed due to the API
stark grove
When someone subs to my channel it does now show on screen on my alert box. Raids as well don't work. If I click the refresh alert it will play but on the initial raid of sub nothing shows. Follows and cheers ect. Are fine
Whats that icon mean that I have circled
stark grove
What about fist time subs? It never registered at all till I hit this
kindred fox
Is that the uhh part/rejoin issue or the sign out/sign in issue
Try signing out by clicking streamelements in the menu of obs and logging out and then sign back in the same way
stark grove
Alright
kindred fox
Iโve seen it, usually a sign out/sign in fixed it I think
Idk
Iโm out of my office because itโs after midnight
stark grove
Alright well hope that works. Whats the deal with the wired icon where the avatar would be ?
stark grove
I know but it only shows with subs and raids and I know they have icons. Follows look fine
Same guy when he followed had an icon
Sure Carl.
That dude was a beauty.
steep mesa
Hello I am having trouble with obs live when I click on start streaming the normal setup box is not appearing
limpid berry
Hello, I have a problem. When I open Streamelements.live, I cannot test my Alert Box because there is no picture on the screen of Streamelements.live. The same is true for my subscription counter. Then I have to switch to OBS Studio, close it and then open Streamelements.live again, then it works. Is there any solution?
steel bladeBOT
@limpid berry Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page
limpid berry
But thats not working
steel bladeBOT
@limpid berry OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
wary dew
if it's on, turn it off or the other way around
look at it like a headache, you first start with taking an aspirine, and not a full brain surgery ๐
limpid berry
Thank you its runnin
rugged quail
my dslr is lagging on the obs.live preview but on my dslr its fine
rugged quail
Any fixes??
steel bladeBOT
@rugged quail For the best OBS support, please join their Official Discord @ discord.gg/obsproject
rugged quail
Nooo itโs obs.live Iโm using
odd kraken
OBS.Live is a plungin for the awesome OBS Studio. We do not touch the cam source.
rugged quail
Ok thanks
cunning zodiac
guys, is there anyway to enable host alerts for 1 viewers?, i put 0 on the min amount, but it doesnt show up on the alerts, any ideas?
steel bladeBOT
@cunning zodiac Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
daring stag
Anyone here who can help me with alerts in obs imported from streamelements
obsidian pasture
Can anyone help me with my OBS-Live? It keeps crashing and doesn't load my scenes PM me
steel bladeBOT
@obsidian pasture A crash log is required to investigate the cause of your issue. Please upload the last crash log.
- In OBS, click the Help menu
- Select Crash Reports, and then Upload Last Crash Report
- Copy the URL, and paste it to the chat here.
shadow zealot
good morning
have a small issue this morning i am getting a message "could not access the specifeied channel or stream key please doubl check your stream key
not sure what to do
wary dew
in OBS > Settings > Stream > check if you are logged in with your platform of choice
shadow zealot
so logged in to twitch and it still saying cannot authenticat
plain sonnet
do you have 2fa active?
steel bladeBOT
@shadow zealot If you are having issues streaming to Twitch recently, please make sure two-factor authentication is set up in your Twitch security settings (https://www.twitch.tv/settings/security) as this is now required to stream.
wise silo
Mind sending a screenshot of the error?
wise silo
Send a screenshot of your settings > Stream
wise silo
What is your username?
shadow zealot
zarmon74
wise silo
Can you confirm you have a stream key at https://dashboard.twitch.tv/u/zarmon74/settings/channel
do not post your strema key. just confirm if you have one.
shadow zealot
it shows ......
random frigate
Im having a problem with my overlays in OBS.live
shadow zealot
yes i do have stream key
wise silo
wise silo
Once you have that copied, go to Settings > Stream and click 'disconnect acount'
Once you disconnect your account, post your stream key there, and see if the issue persists.
shadow zealot
thank you Mitchilada!
random frigate
im having troubles getting my overlays on obs.live
wary dew
but you can see them in the overlay editor?
random frigate
yes and the notifications work in there also just no in obs
wary dew
and you added the browser source to OBS right? (just making sure)
random frigate
yes i just get a black screen like for my starting soon or be right back
but in my game one i see the screen cause of my display capture but no overlay and no notifications
wary dew
okay, let's try a few things:
steel bladeBOT
@random frigate OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
random frigate
its enabled
random frigate
still nothing
wary dew
okay, next thing
steel bladeBOT
@random frigate Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page
random frigate
still nothing
wary dew
can you make a screenshot of obs pls where it also shows the sources
random frigate
wary dew
so the starting soon source is the browser source from the overlay editor, correct?
random frigate
I made that scene then the source staring soon is the one with the URL
random frigate
1920 Width 1080 Height
wary dew
good, and your base canvas in OBS is also 1920x1080 right?
wary dew
okay ๐ just thinking about the next step ๐ since all the usual steps didn't work
random frigate
i think it was cause of the update cause i had them working before
wary dew
can you delete the source then, and re-add it again? see if that works
random frigate
its still black i deleted the source and made a new one
but this is with all my scenes
wary dew
one moment pls, since i have to go for about 1,5 hour i'm going to ask if someone else from the team can help you out.
steel bladeBOT
@random frigate Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
random frigate
since this one isnt working i use streamlabs till i fix obslive
wise silo
Please provide a log so I may see how you have your sources & scenes set up
random frigate
wise silo
You said you tried to disable your Browser Acceleration?
random frigate
yes its disabled now
wise silo
Its reading as on, so lets try this.
Close your OBS, Run it as admin, then disable it.
random frigate
ok its working now thank you all
shadow zealot
how do you change your stream delay?
shadow zealot
thankj you
wild ruin
Hello, I am having issues with OBS.Live streaming to Mixer, I have it set to streaming to the FTL server, And every time I go live, it changes from the FTL to something else random, And doesn't stream FTL to Mixer.
steel bladeBOT
@wild ruin If your Mixer stream has "Low Latency" greyed out in the player while using OBS.Live, do the following:
- Stop your stream
- Go to your stream settings in OBS and return them to your previous settings, where your service is listed as "Mixer.com - FTL"
- In "live video settings" for OBS.Live on the left-hand side (in the chat window) change the setting on top of the window to "Go Live with Mixer Broadcast Dashboard settings" and press "Go Live!" from there
fringe orchid
Having the black box video capture issue with all video capture inputs
Neither my Elgato HD60-S nor my Logitech USB webcam will display video in OBS, audio works fine though
steel bladeBOT
@fringe orchid For the best OBS support, please join their Official Discord @ discord.gg/obsproject
covert warren
Hey, my twitch chat on obs-live keeps resetting to lightmode, anyone knows how to resolve this?
tulip hamlet
After setting it to dark mode in the settings in the gear icon?
covert warren
yes
steel bladeBOT
@covert warren If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:
- Make sure you are on the latest and greatest version of OBS.Live
- exit OBS (make sure OBS is not running)
- delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
- start OBS.Live
- Settings -> Stream -> disconnect -> connect
tulip hamlet
Try this.
covert warren
everytime is restart OBS it resets
I don't have that obs_profile_cookies subfolder
tulip hamlet
It doesn't appear in the obs-browser folder like so?
covert warren
this is what I have
tulip hamlet
Are you using OBS.Live?
covert warren
I think so?
tulip hamlet
Can you open OBS and take a screenshot of the full window please?
covert warren
tulip hamlet
๐
covert warren
tulip hamlet
Try logging out and back in with the StreamElements menu at the top, and then try to set the dark mode again, see if that sticks.
covert warren
I did, still same problem
terse marsh
I can't seem to find out how to include both my overlay and display at the same time
tulip hamlet
Put the display beneath the overlay.
sudden ingot
Keep getting a failed to upload file when trying to upload .ogg sound files to use for my alerts?
Using Firefox Developer Edition if that would matter at all
tulip hamlet
Try Chrome.
sudden ingot
There isnt a quick and easy way to update all overlays alert box widget with new sounds, is there?
tulip hamlet
Delete all of them but one in a single overlay, edit that one, and then duplicate it to your other overlays.
sudden ingot
Duplicate the whole overlay or just the widget itself?
tulip hamlet
The widget itself.
sudden ingot
You can do that? O.o
tulip hamlet
Yes.
sudden ingot
tulip hamlet
sudden ingot
Thanks a bunch, feel like an idiot 
dreamy sigil
hello all i just started using this program and i have a problem? when trying to start my stream the window shows up black but on my preview screen it only shows the corner of my stream. what am i doing wrong here
tulip hamlet
Basic OBS tutorials can be found at https://obs.live/articles
turbid citrus
does the stream recording file name "date" when you auto-record use the time when you start recording or when you stop?
slate turtle
Hate to be a bother but I don't know what's wrong. All input other than my camera will refuse to show up in the studio of obs. I've tried to remove and put them back in but I'm getting no where as the windows for them don't want to appear. also now obs is full screen and i cant get it reverted to window mode. (I have set game capture to take the window of cod waw but it wont appear on screen)
slate turtle
that helped for the full screen problem thank you but i still cant get any media out into the studio other than my face cam
sudden ingot
Can ya try Display capture instead of game capture? Just curious if its an issue with Game capture itself
@slate turtle
slate turtle
i actually can but any windowed media wont appear for me, guess ill just have to deal with it for tonight. I put off these streams cause my place flooded. Thanks for the tip!
sudden ingot
Are you running said game in actually like Borderless windowed/windowed?
steel bladeBOT
@slate turtle Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
sudden ingot
What's a recommended size for Preview assets for the Stream Store?
shy mountain
@sudden ingot For the vids/gifs played or preview image?
sudden ingot
The preview image in the store @shy mountain
shy mountain
235x186
shy mountain
sharp patio
Can someone help me out
shy mountain
What is the issue you are facing?
steel bladeBOT
@sharp patio To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and โ โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4