How to remove "scene" on my obs live pls, he just appear
#helpdesk-selive
plain sonnet
you have merged scene and source together
if you want to have them separate, click and hold on scene and drag it away.
if you want to go back to source, then click the name you crossed out in your picture
twilit marten
Before, i don't have "source" on my panel
plain sonnet
if you dont want it you can go to
view > docks > scene
and untick it by clicking it
twilit marten
Oh yes, thank you
plain sonnet
np 👍
undone basin
Hello, probably not the right channel but is there any plan to integrate mixer at some point?
steel bladeBOT
@undone basin Soon! Not Blizzard Soon or Valve Soon, sooner then that. 
echo dove
hi all, quick question and my apologies for bothering! Normally, when I open up StreamElements OBS.Live, my overlays and everything would appear but for some reason none of the overlays i have are appearing?
tulip hamlet
Check to make sure you're on the correct scene collection.
echo dove
it should be the right scene collection for each one that i have with the correct url for each overlay
tulip hamlet
Take a screenshot?
echo dove
https://gyazo.com/de6551792e381eee689553c7591e6318 normally the url for each scene would appear fine with the proper link
echo dove
but yes, i've tried re-copying/pasting the url into the appropriate url box and i still get blank scenes/overlays unfortunately.
tulip hamlet
Check to make sure you have Browser Source Hardware Acceleration disabled in Settings>Advanced.
echo dove
that fixed it, for some reason that box was checked. thank you so much for the help! @tulip hamlet
lean topaz
Is it possible to have different transitions from scene to scene?
tulip hamlet
That's a basic OBS setting; we don't actually mess with transitions. But you can right click a scene and set a transition override.
lean topaz
Awesome! Thank you
sonic yew
question, my alerts are not playing the audio anymore?? but checking them on the site they are fine!
tulip hamlet
@sonic yew Can you screenshot your browser source properties please?
arctic siren
hi there. Im trying to start streaming again. Im running into an issue with my custom bot name. https://gyazo.com/a83365ff4e7c763bcb73e210e9ccbdbf I can log in with the bot account and authorize it
but however I cant change it https://gyazo.com/71b2eb3ed80ffe41bb05417c17825591
sonic yew
@tulip hamlet
tulip hamlet
Uncheck control audio via OBS.
rugged quail
Hey Peps
Just wondering if anybody has a fix for a user who cannot redeem their points, even tho its stated that the user has 275000 points, Its possible to gamble but everytime the user tries to redeem it comes up that the user doesnt have enough points.
tulip hamlet
Are they redeeming via chat?
arctic siren
:(
tulip hamlet
@arctic siren Log out and log back in with the StreamElements menu at the top, and then try again.
turbid arch
What is the best preset for Nvidia GPU performance while streaming
steel bladeBOT
@turbid arch There are no "best settings".
Please understand that every setup, will be very different.
Any guides or videos that claim otherwise are misinforming. Your best option is to start with a base and adjust as necessary.
Test, test, and test again. We are happy to offer suggestions for any issues you may be having, but not a list of settings.
turbid arch
Thanks ❤
arctic siren
relogging doesn't seem to do anything
full lagoon
Has anyone had issues with OBS.Live not detecting Elgato hd60?
steel bladeBOT
For the best OBS support, please join their Official Discord @ discord.gg/obsproject
left zenith
hey guys, how can I change the audio output of the Media Request module?
shy mountain
I believe you can't separate it, but will double check with the devs.
left zenith
thank you
shy mountain
#🇩🇪︱deutsch
weary marlin
xd sorry
hello I have a problem when I am live on the web page does not show that I'm live and my bot is not synonymous.
shy mountain
How exactly are you going live?
weary marlin
StreamElements OBS.Live
shy mountain
I'm getting a "content restricted" when i go to your channel.
Also our bot seems to be muted for your channel.
weary marlin
how can that be fixed?
shy mountain
To unmute the bot, go to our dashboard and on the right side click on "unmute"
weary marlin
oh thanks it works
subtle flower
hey, sorry to bother but somehow i got rid of all the default docks that obs live came with and don't know how to get them back? is there a button or do i have to add them manually somehow?
(like the media request dock, and the nice twitch events dock. i got the stream info and chat back i think.)
shy mountain
Streamelements on top -> activity feed, chat, mr
subtle flower
i don't see those options when i click on stream elements
oh wait
i hit bot and tipping setup
and it seemed to bring everything back
weary marlin
Media Request Dock was gone after the first startup how can I get that back+
shy mountain
Streamelements menu on top -> media request
subtle flower
thanks keizar!
weary marlin
thanks
turbid arch
How exactly do B-frames work nvenc
shy mountain
Max B-Frames: Set to 2. For low motion content (i.e. adventure games such as Tomb Raider) you can increase this to 4. B-Frames increase image quality but consume bitrate, which decrease image quality on movement. If you see pixelation or artifacting on your stream you may want to reduce this.
https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/
turbid arch
so 0 if I want most performance for say?
shy mountain
I would still use it as 2
turbid arch
Alrighty
shy mountain
@left zenith so the MR dock has it own audio slider, but its audio source can't be placed in the audio mixer.
Other thing you can do is, have the MR widget added to an overlay and then have that overlay added as browser source and then add the audio to the audio mixer.
oak badger
I have been noticing that StreamElements doesn't seem to trigger alerts for when someone hosts a streamer. I have noticed this in my stream as well as for other streamers. Is this a StreamElements issue or a Twitch issue?
steel bladeBOT
@oak badger Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
rugged quail
I need help. i just started using obslive and I am trying to figure out my resolutions for a overlay, it either goes off the screen or I downsize it and it gets all mushed together. Can someone please help me
steel bladeBOT
@rugged quail To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
rugged quail
It still goes off the screen
odd kraken
Can you share a screenshot of that please? Also a screenshot of your video setting in your OBS.
odd kraken
Select the overlay source and press crtl + F.
rugged quail
Thank you so much.
odd kraken
In the advacned settings in OBS, enable or disable browser hardware acceleration.
proper marsh
Nice ! thanks
bright oyster
Is there any issues known why It doesn't show my alerts anymore?
even my overlays won't reload anymore?
rugged quail
i have the problem that media share is not showing in the overlay, it sees the current song but media request says there is no active widget
odd kraken
@bright oyster In the advacned settings in OBS, enable or disable browser hardware acceleration.
bright oyster
@odd kraken Thanks for the solution but why It does appear now?
i never switched that off :p
or on
odd kraken
Seems to be with the new version of OBS.Live.
fiery lava
@rugged quail open that overlay in a web browser
rugged quail
@fiery lava ok the overlay is showing the song now but i dont see it in obs i only hear the music but i dont see the video
fiery lava
you can hit show on stream
rugged quail
yea i mean i did the tutorial , i see the video in the made up overlay with media share but when i save and launch it and copy it too Browser Source , put the Url in it i only hear the music and the vid is not showing. Video is not hidden/show video on stream is on and the video is still playing in the overlay creator
fiery lava
let me see
pulsar surge
I have resolution issues with obslive. Can anyone help ?
fiery lava
post screenshot @pulsar surge
try to refresh cache in obs @rugged quail | right click browser source>properties>refresh cache
fiery lava
overlays are setup at 1920 x 1080 from gallery
you can edit the resolution in the cloud
and center the webm
fiery lava
Don't believe Twitch supports ultra wide res I think 1920x1080 is the highest without seeing black bars on stream
fiery lava
so if your output is different from canvas your computer/gpu will have to work harder to rescale every frame sent to the server
I would set my ultrawide monitor to 1920x1080 deal with the black bars on the monitor and just stream to twitch at 1920x1080
ultra wide but dont game on it
wary dew
fiery lava
gone
wary dew
that was nice
fiery lava
check hardware acceleration | obs>settings>advanced>scroll down > check/uncheck
rugged quail
its on
rugged quail
yea still no change, still cant even see the video in the browser tab : ( maybe its just not working
pulsar surge
ugh
vague ledge
anyway to have a store redemption on a hotkey trying to not get a soundboard
fiery lava
if you have a stream deck you can set a button to send the !redeem command
as of right now there are no hotkeys for store items but you can suggest/upvote it here https://strms.net/ideas
fathom crow
I tried to install an alert box, but when it was tried in obs nothing appeared, is that reasonable?
sinful flint
Did you make sure to tick the tickbox at the bottom of the event emulator?
fathom crow
you mean this one?
sinful flint
Not that, the event emulator (shows as a blue circle in the bottom left, just right of Save), when you mouse over that see if there is a tick box, if there is then make sure it is ticked
sinful flint
Perfect! 😄
near thistle
How do i change my broadcasting platform, i chose YouTube but i have changed my mind and want to use twitch so, how do i change?
odd kraken
StreamElemetns > log out and log back in.
Also change your OBS Studio connection.
near thistle
Thanks
zenith robin
Just checkin in on the status of the issue I was having with stream labels not being correct. ALSO, new question: Im trying to use 2 different softwares for my webcam. In order to do that, I need to be able to deactivate the camera in OBS before I can activate the other camera since I cant use them both at the same time. Is there a way to hotkey the "deactivate" button in the camera?
forest nimbus
are there no staff on 😦
quasi snow
@forest nimbus tried this? check hardware acceleration | obs>settings>advanced>scroll down > check/uncheck
forest nimbus
ill try that thanks
hollow cairn
any update for mixer intergration??
steel bladeBOT
@hollow cairn Soon! Not Blizzard Soon or Valve Soon, sooner then that.
hollow cairn
nice
flint zealot
does anyone else experience artifacts in OBS it's weird i dont get artifacts in games or other software only in OBS from streamlabs and Streamelements tried to check if it's something wrong with my GPU but after running test nothing shows up so not sure what's causing it, r7 3700x 16gb DDR4 2666mhz GTX1060 6GB gigabyte windforce OC version.
forest nimbus
my obs is running at 100% again
https://obsproject.com/logs/-d1rF6gOzRtTAJMg
my last logs
dry sphinx
This is the only result I see from that log @forest nimbus https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2F-d1rF6gOzRtTAJMg
Maybe can try deleting the Display or Game Capture to see what happens.
molten vine
I think OBSLive is blocking my browser sources 
forest nimbus
i dont have Display and Game Capture in the same scene @dry sphinx
molten vine
my Streamlabs alerts and my Latest Follower thing from Tipeestream won't work when OBSLive is active
steel bladeBOT
@forest nimbus 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
fiery lava
@molten vine screen shot obslive?
molten vine
Like I can hear the Alert coming thru but I don't see it
same with the Latest follower display
fiery lava
check hardware acceleration | obs>settings>advanced>scroll down> check/uncheck
then replay from activity feed
molten vine
okay that fixed it thank you very much 
summer swift
I can’t upload any images or sound into overlay manager library. The file types are correct. Please help.
odd kraken
are you using chrome?
daring geyser
Hi,
How to move all the object near to my camera at the same time on stream elements scenes?
rocky tartan
Hello , I nedd some help, is it possible to setp streamelements on mixer?
fiery lava
Mixer integration is in active development and will be rolled out to the masses soon
keep an eye out in the #announcements
rocky tartan
@fiery lava Thanks bro ❤
fiery lava
@daring geyser multi widget select in the editor is not yet supported you can suggest/upvote it https://strms.net/ideas
summer swift
@odd kraken no
odd kraken
Try that please.
summer swift
Will do as soon as I get home. Thanks.
fluid thistle
hey, im having troulble adding my logitech camera to a source. when i do it, its not popping up
rugged quail
For some reason my webcam wont work in obs studio or obslive but it works in streamlabs. any help?
fluid thistle
one sec
paper fog
it's OK @fluid thistle
There is no capture device source there?
@rugged quail define "wont work" does it not show up as a source, will it not activate, what brand and so on
There is no capture device source there?
fluid thistle
paper fog
give it a name
@fluid thistle
step one
choose your camera
and badabing
@fluid thistle
step one
rugged quail
It is a logitech HD Pro C920 and I have it named and everything and it shows up in the source but I just cant see the video
fluid thistle
thanks! that helped!
rugged quail
warm pewter
Only one application/source can hook into the cam at a time
paper fog
@rugged quail close StreamLabs OBS
paper fog
and any other applications that can ue your camera. like Logitechs own apps for instance
😄
np! o7
fluid thistle
might be in here a bit today lol
fluid thistle
Now, i know through stream elements it has the chat on the side off of the main screen. what if i wanted to add the chat underneath the window where I stream?
summer swift
@odd kraken using chrome worked. Thank you very much.
paper fog
add that widget and resize it to your wishes
@fluid thistle in your Overlay editor - click widgets - search for "chat"
@fluid thistle in your Overlay editor - click widgets - search for "chat"
stoic crypt
I see that shroud has streamelements bot support on mixer, how long before the public gets the same treatment?
steel bladeBOT
@stoic crypt Soon! Not Blizzard Soon or Valve Soon, sooner then that.
paper fog
@fluid thistle
press LAUNCH and copy the link.
thats one way of doing it
stoic crypt
@steel blade alright I’m going to trust you, i hope it’s a sneeze 🤧 and thank you soon. Because i transitioned Friday and the stream is not the same without the alerts. I love y’all man i need y’all to make me beautiful out here haha.
paper fog
nice spot @stoic crypt
stoic crypt
@dem iedmercy#8496we need the love brother!!! We need this ASAP. Coming from twitch this will make me stand out on the platform tremendously.
modern mirage
hi i keep getting ecoder overloaded how can i change it and what does it mean
steel bladeBOT
@modern mirage Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
modern mirage
kindred fox
You need to do a 30 second test stream in order for obs to replicate what you’re experiencing and put it in the log.
tulip hamlet
That's the same log as before.
modern mirage
tulip hamlet
Still no output session.
steel bladeBOT
- Restart OBS
- Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
- Stop your stream/recording.
- Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
kindred lily
how do i overlay my streams chat?
tulip hamlet
Anything you want to display on stream is added as a widget to an overlay in your account, which is then added as a browser source in OBS.
modern mirage
tulip hamlet
Still no output session.
modern mirage
on i recored it how do i upload the recoreding
tulip hamlet
We don't need the recording, we need a log with an output session.
Recordings don't tell us the details.
kindred lily
which widget is the chatbox though.
tulip hamlet
kindred lily
i doesnt say that for me
fathom cobalt
@kindred lily Edit your overlay, there is a widget called "your twitch chat"
So on the widget's tab on the top
tulip hamlet
tulip hamlet
You cannot put your YouTube chat in your overlay at this time.
kindred lily
oh bet
tulip hamlet
@modern mirage Your log isn't reporting encoder overload. Did you see the message while you were making the recording?
modern mirage
while i was streaming
tulip hamlet
When making a clean log with the instructions, you need to make sure you're emulating the conditions as best as possible, including running the game you're trying to stream.
modern mirage
ok
kindred lily
So is there any alternative i can do for chat?
tulip hamlet
No.
tulip hamlet
https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FdVj-oND10aIaI8i4
Okay, yeah, it's not too much but it's there. Sounds like you need to lower game quality a little bit.
modern mirage
ok thanks
tulip hamlet
And follow the instructions to disable Windows 10 Gaming Features.
zinc arch
Game Capture not working for Apex Legends - black screen
odd kraken
Have you started OBS as admin?
odd kraken
You also tried to restart the game and checked the settings in the game capture?
zinc arch
yeah and tried every game cap setting and restarted pc
steel bladeBOT
@zinc arch For the best OBS support, please join their Official Discord @ discord.gg/obsproject
rugged quail
can you stream to FB and Twitch at the same time?
tulip hamlet
StreamElements does not support multistreaming.
tulip hamlet
More or less.
rugged quail
for example, save one setup as Twitch and another as Facebook or will it save the streaming key for both and you just switch back and forth
tulip hamlet
I think OBS will save the keys, if I remember correctly, but I'm not 100% on it.
rugged quail
ok
odd kraken
OBS Studio saves the stream key in its profiles. You can switch between profiles and need to log out and log back in with the matching service into OBS.Live.
StreamElements at the top in OBS.Live > Log out and log back in.
light cargo
every time i put the media request into show on stream it plays twice, kinda like an echo
steel bladeBOT
@light cargo Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
light cargo
thank you
real nexus
Hello guys: quick question- do you have a feature that allows me to separate certain things I record from what I stream? Kind if what's in the picture?
I prefer SE so I don't wanna have to use their stuff
tulip hamlet
OBS Studio will be adding this feature in the future.
real nexus
@tulip hamlet do you know how far into the future? Or are you not allowed to say?
tulip hamlet
We're not OBS Project. You'd have to ask them.
real nexus
Oh I thought you just knew. Thank you
odd kraken
What is your canvas resolution set to in OBS?
rugged garden
Ummm not sure...
odd kraken
OBS > Settings > video
rugged garden
I added a stinger and I clicked resize output (source size) @odd kraken
and then that happned
Got it! Thank you @odd kraken it was at 2000x2000
sonic sparrow
does anyone have any trouble streaming classic WoW? I was streaming call of duty at least 30 frames tonight using my elgato, then switched to WoW on pc and it looked awful
warped flame
im having problems getting 60fps on stream can someone help?
steel bladeBOT
@warped flame Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
hot fjord
Can anyone help? my obs is not streaming any audio despite saying it can hear desktop audio
steel bladeBOT
@hot fjord For the best OBS support, please join their Official Discord @ discord.gg/obsproject
hot fjord
nvm found it after months, it was sample rate for some reason
proud schooner
eager sphinx
Is it possible to setup StreamElements with mixer out of curiosity ?? I know there was talks a few years back, currently on twitch but was curious if there was the option.
steel bladeBOT
@eager sphinx Soon! Not Blizzard Soon or Valve Soon, sooner then that.
kindred fox
Soon enough there will be an announcement about an announcement about mixer support
cyan rover
im having black screen issues when trying to display capture does anyone know how to fix this issue?
shy mountain
Display capture black screen?
Are you showing your browser?
if yes, then settings -> advanced -> hardware accel on/off
preferably on
cyan rover
When I try to stream it won’t show what I’m playing it just shows a black screen
shy mountain
So a black screen on your stream or on OBS?
cyan rover
Both obs and on stream
shy mountain
Run OBS as admin
cyan rover
Alright I’ll try that thanks
stoic siren
hello i need held with importing
shy mountain
What do you need help with exactly? @stoic siren
stoic siren
I would like to import my scenes from streamlabs
shy mountain
Ok - use the import tool from "Streamelements" on top of OBS.Live -> import from other services
stoic siren
i did that and it was completed but i cant find where it went
shy mountain
After the import is completed, the imported scenes will be as individual overlays in "my overlays" here: https://streamelements.com/dashboard/overlays
steel bladeBOT
@stoic siren To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
stoic siren
i dont see copy url
shy mountain
Check the video
stoic siren
It dont fit to the sceen when launching it to be copied
steel bladeBOT
@stoic siren The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
shy mountain
Do NOT post your overlay link in public locations!
stoic siren
ok
shy mountain
What is your username?
stoic siren
in what
shy mountain
in twitch
stoic siren
im on fb
shy mountain
Right.
shy mountain
What is your monitor resolution?
stoic siren
1920 1080
shy mountain
Then you will need to enter each impored overlay and edit the assets and widgets inside
to match the size of the overlay and your monitor
https://www.youtube.com/watch?v=LwAfMIR3Cj0&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv&index=5 here is a video guide on the editor, if you get lost or confused on what is what.
I'll be here if you have any other questions
stoic siren
it dont work in obs mode
shy mountain
wdym in obs mode?
stoic siren
im trying to make it fit it a certain spot but it want get bigger
warped raven
Hi, I was wondering how you set a custom bot name? I recently switched to streamelements for everything else and wanted to switch my bot over as well
steel bladeBOT
@warped raven Custom bot name requirements
- StreamElements bot modded and in chat
- Active overlay with alerts
- StreamElements tipping page in the panels below the stream (!panels)
- OBS.Live or Ground Control open
- Create a twitch account for the name you want to use or run the bot under your own name
- Custom bot name doesn't work on Mac
faint gale
hello?
i just updated now i have no overlays is there some thing im missing?
in obs?
shy mountain
Settings -> advanced -> hardware accel -> on/off
faint gale
this in obs?
shy mountain
You are asking in #helpdesk-selive so yes in obs
shy mountain
Its "on" and still no overlays?
faint gale
thats right
steel bladeBOT
@faint gale Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page
faint gale
done no change
shy mountain
Show me a screenshot of exactly what you see in OBS
shy mountain
DM the browser source overlay link
warped raven
I'm still unsure exactly HOW I set up custom bot name @steel blade just tells me the requirements....
warped raven
@shy mountain thank you so much!! massive help!
finite stratus
is there any way to connect mixer to streamelements? I have downloaded the obs.live and stream deck but am unable to use many things due to the fact that im not logged in. can someone help me please
sinful flint
Not just yet, Mixer support in general is in active development currently. An update will be given in this Discord when it's ready
finite stratus
im impressed at how quickly I got a response. Thank you for that information. I am having to leave streamlabs obs due to constant issues and was told this was the place to go.
dire hull
Hello I want help to put Live chat on obs, Can someone help me?
odd kraken
Live chat, so you see it in OBS.Live or for your viewers on stream?
dire hull
good for me to see and they also in case
finite stratus
I am able to get my live chat from mixer. just when i click on stream elements on the top bar it says connect but mixer wasn't an option.. I will just have to wait for it
odd kraken
in OBS.Live: select StreamElements at the top > Chat
For your stream to see chat you would need to create an overlay with your channels twitch chat widget and add this overlay as a browser source to your OBS.
steel bladeBOT
@finite stratus Soon! Not Blizzard Soon or Valve Soon, sooner then that.
dire hull
@odd kraken Okay thanks
rugged quail
hi, i need some help.
i have expanded obslive and now cannot minimize the window, its taking up my entire 2nd screen. i simple want to minimuze the window
minimize
so i cannot drag or move it at all
odd kraken
Press F11?
finite stratus
soo.. i just wanna make sure i understand because i have been doing google and reddit searches for a few hours and im over it honestly.. if i want to show a label on my stream displaying the last person who followed me on mixer.. is there any way to do this just through obs itself or will that have to wait for the mixer integration as well?
odd kraken
Not just yet, Mixer support in general is in active development currently. An update will be given in this Discord when it's ready
finite stratus
thanks benno thats what they were saying i just wanted to make sure thats part of what i was waiting for.. ill have to go back to streamlabs obs until this gets working. ive requested to be updated on the updates and announcement channels here
elfin pasture
I'm looking to get a Stream Deck to help produce my streams - was wondering if there is a way to either program a key to start OBS.Live Media streaming (in-stream music) or otherwise assign a hotkey to that?
odd kraken
In the settings in the media request dock in OBS.Live you can set hotkeys.
Also the StreamDeck has an integration with OBS.Live to control the MediaRequest.
elfin pasture
Oh, nice! Thank you, sir.
I downloaded the app last night to try and get a handle on config and what not, but did not see an OBS.Live tab in the actions - is that an add-on I need to download seperate?
odd kraken
Do you see StreamElements at the top in OBS?
elfin pasture
I did not - but I'm currently at work, not at my streaming studio. Now that I know it's out there, I can google and figure it out from there. At the very least, I can set up a hotkey combo and link that to an action.
Looking on your blog post about it (dated Jan 7) I do not see a way to start/stop media playback. Just to toggle media requests and media video requests...
odd kraken
What do you mean with media playback? I was all the time referring ot the media request.
elfin pasture
I do not have media requests turned on for followers while I stream, however I do have a playlist that I have running during my streams. I'm wanting to to have an action/hotkey to start playback of that media playlist.
odd kraken
this is possible with the media request buttons, as you just disabled the media request and use your backup playlist.
elfin pasture
...My "Backup List"
Right - is there a way to start playback of my backup list using Stream Deck Integration, or can I set up a hotkey in OBS.Live to facilitate this instead of having to mouseclick the playback button in the Media Request Pane in OBS.Live?
odd kraken
You should be able to do this with the streamdeck integration, as well as with hotkeys:
elfin pasture
Okay - that's what I wanted to know. Thank you, sir.
proven void
Hi-
carmine urchin
I got problems with RDR2 OBS.live cannot capture it. Somebody got some solution?
fiery lava
run obs as admin otherwise you will need to use window capture
proven void
I need help with my SE alerts. I'm trying to realign my Follower, sub etc alerts, but I can only test the alert once, after that they don't show up in my OBS? Is there a fix for this?
carmine urchin
Don't work with that also. I run as admin always.
fiery lava
then display capture is it @carmine urchin
steel bladeBOT
@proven void You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy
carmine urchin
Yes, but I hate display caputure mode. @fiery lava 🙂
proven void
Oh I have done tested my alerts may times in SE, but this is the first time they don't work for some reasn
odd kraken
Have you checked the checkbox next to the emulation bell?
proven void
Yes
When I test alert the first time, it shows up on OBS. but the second time I activate any alert, it doesn't show up in OBS
I've tested all my different alerts... I think I have something like 6 sets of alerts, all of the alerts sets does the same. I literally have to restart my OBS to get the alert pop up once
odd kraken
What OBS Studio version are you on?
proven void
@odd kraken 24.0.3
odd kraken
Try to reenter the browser souce to your OBS.
proven void
I've tried that too
odd kraken
Try to disable browser hardware accelerationin the advanced settings in OBS.
proven void
@odd kraken Didn't help. Again the first time I test the alert, it works. The second time I try to test it, nothing shows up in OBS
and I'm running as admin
odd kraken
if you're willing you can DM me an editor invite link so I can have a look. click "generate invite link" from this page and send it to me privately https://streamelements.com/dashboard/account/channels
fiery lava
screenshot
odd kraken
@proven void The alert is also coming up in my OBS, when I emulate two follower events right after another.
Could you try that on your end please.
proven void
@odd kraken Still no luck in my end. I restarted OBS, and it does the same thing as before. Only one alert show up and the next one is a blank
fiery lava
screen shot are you on obs or obslive
fiery lava
@proven void DM sent
proven void
I'm happy to say, the alerts work now! Thank you @fiery lava @odd kraken
woven pebble
Hey SE! I'm having an issue, I received some donations recently and they are not showing up in my SE.pay tab on the SE website, would they be somewhere else?
odd kraken
Have they been made via PayPal maybe?
wary dew
^^^paypal does not go to SE pay but directly to your paypal account
hazy jay
does anyone know what it should be for streamelements settings when i stream? It says that the stream is unstable when I stream
steel bladeBOT
@hazy jay Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
hazy jay
steel bladeBOT
@pallid moss Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
pallid moss
hot siren
is there a way to make the highlighted messages stand out more like they do in normal twitch chat?
Twitch
odd kraken
The highlighted messages are a twitch feature we do not have access to at this time.
hot siren
ah fair
grand plank
when is mixer coming streamelments
steel bladeBOT
@grand plank Soon! Not Blizzard Soon or Valve Soon, sooner then that.
coarse stag
how do i change the sound alerts etc on stream elements? i tried to google it ended up finding it for stream labs instead
odd kraken
You are referring to the alertbox when someone follows for example?
coarse stag
yeah
odd kraken
Take a look at this: https://www.youtube.com/watch?v=LwAfMIR3Cj0
Starting at 5.18, where they start explaning the alertbox.
coarse stag
ok, ty
odd kraken
If after that there are still thing unclear or you need assistance, feel free to come back here.
modern mirage
modern mirage
turned everthing down was running good till now
fathom lark
i am having preformance issues after switching to this obs !help
steel bladeBOT
@fathom lark Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
fathom lark
odd kraken
Have you already streamed with OBS.Live?
fathom lark
@odd kraken yes for 4 streams atleast
odd kraken
Please upload a log with a streaming session.
fathom lark
@odd kraken my preformance ingame in PUBG has dropped rappidly, I believe I did provide you with my log file from my previous stream
odd kraken
Here is an analysis of your log file with tips on how to improve: https://h4ndy.eu/obslog?url=https://cdn.discordapp.com/attachments/603593664756711424/641400779529256991/2019-11-05_19-50-30.txt
fathom lark
This might be it "Display and Game Capture Sources interfere with each other. Never put them in the same scene"
coarse stag
when i use the emulation feature i still get that default ding and then my sound effect that i chose, i even cleared sound and reapplied it :/
tulip hamlet
Did you edit your variations as well?
tulip hamlet
Oh, hold on, you have both the default and your custom sound?
tulip hamlet
You have multiple active alertboxes, then.
coarse stag
on 1 overlay?
tulip hamlet
Not necessarily.
A scene doesn't need to be active for its browser sources to be active.
coarse stag
well i just click emulate follower event and thats the only one i edited
steel bladeBOT
@coarse stag Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
coarse stag
i see what the problem was, i had obs in the background 
it was making the sound, i just tried it again and it worked fine
but i did in fact have the thing shut down source when not visible
thank you for your time @tulip hamlet
vale quartz
anyone tested the new Nvidia driver on OBS with 1 streaming pc setup? Do you still get the OBS crash encoding error if you use the new NVENC with MW?
rugged quail
Hi peps, Anybody know why after i removed a tip from the data list, it havent been removed from the top list ?
Is it a cache issue that will fix it self or is it stuck
odd kraken
@vale quartz Best to ask this in #general-chat
vale quartz
thanks! will do
brittle lance
hey my Stream Elements is not updating my activity feed when a new subsciber or host sends an alert, and also OBS live is doing the same thing, the Stream Element bot is not working for my alerts
can anyone trouble with me over voice?
steel bladeBOT
@brittle lance Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png
@brittle lance Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
brittle lance
anyone here?
tulip hamlet
!lazy
steel bladeBOT
I'm a bot, only here to send helpful messages because the helpers are lazy.
brittle lance
@tulip hamlet can u help me?
tulip hamlet
Read the bot messages.
brittle lance
yes but nothing is working
tulip hamlet
They specifically go over why you're likely not seeing your subs and hosts.
brittle lance
activity feed is not updating in Stream Elements and also on the Stream Elements website when i login
its not showing Hosts or anything
brittle lance
ok, so followers?
but my activity feed should be updating when i get a host? yes or no, Bitties or Subscriptions?
tulip hamlet
If the host is from an offline channel or has 0 viewers, it will not appear in your activity feed. Per the bot message.
Follows are working fine.
rugged quail
Ehh Forget my question above... i found a fix towards it :3
brittle lance
so hosts have to have 1 viewer in there channel for the host to show up in activity feed
steel bladeBOT
@brittle lance Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
brittle lance
gotcha
tame cave
hey, just switch from Slobs to obs live -- im kinda confused. trying to just add an overlay by copying the url and pasting into a browser source. but its just blank?
steel bladeBOT
@tame cave To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
tame cave
i feel like i did that :l
tulip hamlet
Check to make sure Browser Source Hardware Acceleration is disabled in Settings>Advanced.
fathom lark
Hi! i found that my browsersource from th streamelemts widget greatly lowers my fps ingame, any fix?
ruby anchor
Hello, I just recently tan into an issue with my alerts not showing up on stream, but the song still plays. Haven't changed anything from when they worked, new update maybe?
tulip hamlet
@fathom lark Check to make sure Browser Source Hardware Acceleration is disabled in Settings>Advanced.
ruby anchor
?
tulip hamlet
@ruby anchor Your alerts look to be fine. It sounds like it's playing from a different scene and it's not added to the scene you're on.
ruby anchor
@tulip hamlet shows up perfectly fine on the test on streamelements page but through obslive the alert does not pop up, only sound
tulip hamlet
Again, that sounds like the browser source is not added to the scene you're on, and is instead playing from an active browser source in a different scene.
ruby anchor
Tried removing it from all scenes and re adding it no changes. Now obslive is just crashing everytime I open it @tulip hamlet
tulip hamlet
Check to make sure Browser Source Hardware Acceleration is disabled in Settings>Advanced.
fair dawn
hey everyone. anyone know where if I can have the label info stored in local text files?
tulip hamlet
You cannot. StreamElements is cloud-based.
fair dawn
The only reason why I wanted it, was to use my own font
tulip hamlet
There is a custom font option in the overlay editor.
warped flame
im having a problem getting 60 frames on stream can someone help?
steel bladeBOT
@warped flame Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
fair dawn
Thanks @tulip hamlet I'll look up how to customise
warped flame
warped flame
if i stream for like five min rn will that be enough
tulip hamlet
Please read the instructions.
warped flame
1.1% rendering lag will this cause me to get less than 60 frames on stream
tulip hamlet
The point here is you need to adjust your stream quality and game quality so you don't overtax your CPU and GPU.
past terrace
Hello can someone help me with alert box?
steel bladeBOT
@past terrace Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
past terrace
I need to change the location of the default alert box how do I do that?
its interfering with my overlay
@steel blade
tulip hamlet
Edit the overlay in your account and click and drag it.
Also, you realize that's a bot, right?
past terrace
yeah yeah
ok so i have to default alerts right i havent even set anything up... i dont have an overlay for alert
so i created one and now there's two alerts going off?
steel bladeBOT
@past terrace Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
past terrace
yeah i dont have an overlay for the alert but when i create one i magically have two alerts
tulip hamlet
Take a screenshot please.
past terrace
see no overlay
but there's a default alert that goes off if im in SE testing them out
tulip hamlet
You do not have any alertbox in any of your overlays. Without an alertbox, nothing will play.
past terrace
yeah i deleted it...
cause if i add an alert box then 2 alerts pop up at the same time
tulip hamlet
You're likely setting it up incorrectly.
steel bladeBOT
@past terrace To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
past terrace
yup ive done it all correctly but 2 alerts, that are the same alert, pop up at the same time
tulip hamlet
Show me how you set it up.
past terrace
if i add an alert box like right now and go to test it... lets say i put the alert box on the bottom of the screen and test the alert one alert will go off at the top of the page and the same alert will go off where i placed the alert box at the bottom of the screen it's like there's two alert boxes being read?
tulip hamlet
Again: Please show me how you set it up.
past terrace
i added the over lay
pops up two alerts at the same time... the default and the alert box I just added as requested
same for all alerts
past terrace
but only one alert popped here?
tulip hamlet
You're looking at the alert as seen in the editor and the alert through the browser source.
Close the editor.
Or move it to another screen.
inland moss
Thus far everything had been great minus a frame drop here and there but it was fixed recently. Lately though I've noticed that while running studio mode and changing scenes my frames drop from 60-20ish. Also, my sub alerts for some reason play 2 sounds of the alert variation (ex gifted sub plays the gifted alert sound and normal tier 1 sound) and drops frames heavily on stream as well. I've tried to reset them and remove/re-add. Not sure what else to do?
past terrace
i dont know what that means im new to this stuff... @tulip hamlet
past terrace
how is there two alerts that pop up tho? is there a way to get rid of both?
tulip hamlet
So naturally, you're going to see the playback in the overlay editor, and the playback in the actual browser source you added to OBS.
past terrace
and start over
past terrace
idk what to do lol
tulip hamlet
Close the overlay editor.
That's it.
This is the overlay editor.
Alerts play here too when you emulate them.
Close the page.
past terrace
you cant test out the position of them without it open tho???
tulip hamlet
While the overlay editor is open, it will play back both in the editor and in the browser source. Because they're the same overlay.
This is normal.
You don't keep the editor open when you're streaming.
past terrace
ok so how do i know which one is which then?
yeah i am just trying to position it correctly
tulip hamlet
Put the overlay editor on a different screen than the one you're capturing in OBS.
Or hide your display capture.
past terrace
they've been on different screens the whole time and there's still 2 alerts
past terrace
monitor one i got OBS editor on and monitor two i got SE
tulip hamlet
OBS and the overlay editor may be on different screens, but the screen that OBS is capturing is where the overlay editor is.
So either move the overlay editor to the other screen or hide your display capture source in OBS.
That's it.
past terrace
Bruh.................. i trolled myself. I SEE WHAT YOU'RE SAYING NOW it's duplicating the alerts there's not actually 2 there ahhahahahahaha
raven trail
sick dock
so im tring to zoom in with my webcam C922 and it only allows me to zoom 50% so 100 to 150. why is that
steel bladeBOT
@sick dock For the best OBS support, please join their Official Discord @ discord.gg/obsproject
wicked drift
hello. I am having issues getting obs studio to show the image from ps4 remote play? is OBS incompatible, or is there something I can do to fix the issue?
echo fern
hi <@&364840891023622144> how you guys doing?
Sorry to ask something so seemingly silly, i cant find an answer online.
I stream to twitch and youtube on different days with obs live, but i cant log out of twitch to log into youtube (for the chat and all) and vice versa?
Is there any way to do this? thank you
odd kraken
StreamElements on top of OBS > Log out.
royal perch
^
echo fern
thanks guys, i must be "challenged"
weak warren
hello anyone here to help me ?
steel bladeBOT
@weak warren Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
paper fog
whats up @weak warren ?
weak warren
ok hello there, so my issue is for some reason when i stream and use game capture or specific window capture etc, on stream it cuts off some edges so its not like full screen, while for me playing game everything is normal and its nice, but for ppl watching stream it cuts of some part
i dunno how to explain it better, i tried google etc but can not find solution
i can link u my past broadcast and u will see for uself
@paper fog
it only started once i finally moved from win7 to 10
odd kraken
Select the gameplay source and press crtl + F to make the red boarder fit the canvas.
odd kraken
The canvas gets send to your audience if not defined a wanky scale resolution in your OBS.
weak warren
i got both in video settings 1920x1080
odd kraken
Then you should be fine.
weak warren
but i presume once ill press start stream something will go wrong
but ill try now
well seems it worked
mellow fox
Hi Staff, how can i reset my donation goals? i cant find it i am sry :S can u help me pls?
paper fog
your welcome @weak warren 🙂
steel bladeBOT
@mellow fox To reset goals:
- from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
- from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs
echo fern
silly question, can i copy my twitch alerts to my youtube alerts (you have to sign in to each of these seperately) or do i have to set them all up from scratch again?
shy mountain
If the accounts are connected to each other
you can duplicate the overlay with the alert widget from your Twitch to your YT account
echo fern
what do you mean?
steel bladeBOT
@echo fern Account Merging - Please note:
- Merging accounts only allows faster ways to switch between accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
- Merging accounts allows duplicating/sharing overlays between the accounts
echo fern
lemme log in and see how to merge the account, thank you @shy mountain
shy mountain
we can do that for you.
on the bottom -> add youtube channel
If you've already logged in with your YT account to our dashboard
we will need to merge them for you
shy mountain
if you've logged into our dashboard with each account separately, then we can connect/merge the accounts for you
so that you can copy the overlay over.
We need the JWT token from both accounts
steel bladeBOT
@echo fern You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.
echo fern
and do i create a ticket?
shy mountain
you DM me the JWT tokens
echo fern
will this make it so i dont have to sign out of obs live and sign back in, can just have different tabs for YT and twitch on OBSlive?
shy mountain
no
you still need to logout from the current signed in account in OBS.Live to login to the other
also this logout->login doesn't change the streaming account/key
echo fern
ah thank you 🙂
shy mountain
also I need the Twitch JWT token to merge the accounts
echo fern
logging into it now, net slow at work.....
inland moss
Thus far everything had been great minus a frame drop here and there but it was fixed recently. Lately though I've noticed that while running studio mode and changing scenes my frames drop from 60-20ish. Also, my sub alerts for some reason play 2 sounds of the alert variation (ex gifted sub plays the gifted alert sound and normal tier 1 sound) and drops frames heavily on stream as well. I've tried to reset them and remove/re-add. Not sure what else to do?
twilit venture
@inland moss do you mean the sub alerts are doubled while in studio mode?
twilit venture
if you drop frames in studio mode I would think your two scenes are very CPU heavy? maybe try it on stream with a scene with nothing in it and see if it still happens?
inland moss
But when an alert comes in it drops frames, lags, and has the variation sounds at through
I've done that :(
twilit venture
how many scenes do you have? is a alertbox in every scene or do you have only one scene with an alert box in it and past this browsersource in every scene?
do you use a stinger/transition? or the normal stuff OBS comes with?
inland moss
Don't have much with the scenes while live. 2/3 goals and then the alerts set in
I have 3 scenes. Welcome brb and main stream scene
Alert box only in main
twilit venture
and there is only one alert box widget?
inland moss
Was using a stinger, trying standard fade now
2 because of placements. 1 that has only follow listed. The other has subs/alerts.
But when the subs go off it plays 2 of the variable sounds lol
twilit venture
you sure the second one doesnt have subs enabled?
so its only one alert but two sounds?
inland moss
It does not sadly I've triple checked
One alert, but it plays the variable I have set for a gifted sub and it also plays the tier 1 sub variable I have set
inland moss
I can, it may be a bit since I'm at my office now. Figured I would try to get some feedback prior to heading home.
twilit venture
sure thats fine
inland moss
Sent the issue last night after stream, but never got a reply. Sorry to bother
twilit venture
thats fine we try to be there 24/7 but sometimes our sleeping times overlap 
inland moss
It's ok 😋
twilit venture
we will fix your issue 
inland moss
Thanks again and I will get it to you later today
twilit venture
feel free to tag me when you have the time to work on it together again
inland moss
Sure thing
azure wolf
Can somebody help me if i want to add a follower goal into obs streamelemts says that i have 155 followers but i dont have that much? What do i wrong
steel bladeBOT
@azure wolf To reset goals:
- from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
- from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs
rugged quail
Quick question. I have an i9 9900k and RTX 2070. I stream VR so it is very GPU consuming. AM I right in think I should use x264 instead of NVEC since my processor is quite powerful and the VR is taking up to 60-70% of my GPU
steel bladeBOT
@rugged quail There are no "best settings".
Please understand that every setup, will be very different.
Any guides or videos that claim otherwise are misinforming. Your best option is to start with a base and adjust as necessary.
Test, test, and test again. We are happy to offer suggestions for any issues you may be having, but not a list of settings.
neat shell
hey, I have a bug that it says that I need update my drivers/gpu outdated but I have the latest drivers and a 980ti, when I want to uninstall streamelements it says now that I have to download something and the speed is stuck at 35 kbit/s.
echo fern
sorry not sure where to post this.
Are Streamelements going to support mixer?
steel bladeBOT
@echo fern Soon! Not Blizzard Soon or Valve Soon, sooner then that.
echo fern
i cant wait, thank you!!!!
will wait till then
i have had that bug too @neat shell , try use ccleaner, it worked for me
you need the pro trial though
worked for me
fiery lava
also you can download the nvidia drivers manually and preform a clean install during setup
undone shoal
hey, ive connected my 2 pcs with my elgato. Now how do I make my gaming pc screen come up on my streaming pc through obs?
odd kraken
In OBS can you select the elgato as a source maybe screencapture or some other?
undone shoal
no, I dont see it come up as an option
odd kraken
It is a video capture device most likely.
undone shoal
ye, doesnt come up on obs
odd kraken
What elgato did you get?
dire hollow
Hello, so I have been noticing a real stretch on my video capture. I have no idea how to change this. Even when I mess with the aspect ratio, it still has the stretch on the left and right edges of the screen. Has anyone ever seen this before?
odd kraken
Can you share a screenshot of your OBS window please?
dire hollow
any particular window you would like to see? settings or something?
undone shoal
1 sec benno, downloading discord on phone
steel bladeBOT
undone shoal
ye but on discord on gaming pc not streaming
odd kraken
Please share a screenshot of your video settings @dire hollow
dire hollow
odd kraken
Can you also make the elgato capture 720p?
odd kraken
Can you select the source and hit crtl + F to make the source be the same as your red line canvas.
dire hollow
Done but no difference I can see
steel bladeBOT
@dire hollow For the best OBS support, please join their Official Discord @ discord.gg/obsproject
odd kraken
Then I am out of ideas here, best to ask the OBS community if someone there has an idea.
dire hollow
Thanks for trying. I am baffled by this one. Have a good day
digital rampart
Hey all I just made an overlay on streamelements using a premade overlay from the site. On obs live the lettering is a little blurry. How can i fix this?
odd kraken
Can you share a sceeenshot please?
river sorrel
Has anyone had any problems capturing RedDeadRedemption 2 window?
No problem, solved lol
odd kraken
What is your canvas resolution and what is your browser source resolution set to?
digital rampart
1080 on both
odd kraken
Is it only the overlay, or also the screen capture being blurry?
digital rampart
just the overlay
odd kraken
Reenter the overlay with 1920x1080 please.
digital rampart
that did it thank you
river sorrel
For some reason, Ground Control its not opening... I tried reinstalling and still the same
odd maple
I am trying to play around with youtube gaming.. but in obs.live on the chat section it freaks out and will go live but go really fast and show trying to connect and start streaming to activate chat keeps switching real fast and will not show the chat but it is live?? wrong area or not?
mainly if i push the live button from my stream deck for obs live but if i click start streaming it connects the chat but then doesn't go live on youtube ?
odd kraken
if reinstall wont work then you will need to delete the entire roaming folder %USERPROFILE%\AppData\Roaming\Ground Control > then install @river sorrel
@odd maple Try StreamElements log out and log back in.
Also make sure you entered your stream credentials to youtube in the OBS Stream section
odd maple
did both
odd kraken
Can you share a screenshot of your OBS.Live window, where you are live, but your chat not?
odd maple
you can kind of see the flickering on the chat side
steel bladeBOT
@odd maple https://www.take-a-screenshot.org
fiery lava
you dont want someone to have your mail address
odd maple
it doesn't show the flicker in that one though
but it seems like it's trying to connect to the chat
fiery lava
have you gone to the facebook to go live
odd maple
no i haven't tried facebook
but thats when i push the live stream button from my streamdeck it does what it is suppose to do but when i click the start streaming alone it works and pops up but doesn't show live on youtube side
river sorrel
@odd kraken still the same 😦
odd kraken
asking internally on your issue. @river sorrel
odd maple
ok
odd kraken
@odd maple Do you want to stream to YT or FB?
odd maple
youtube
fiery lava
lets do this | obs>streamelements>log out
obs>settings>stream>disconnect or remove key
from there we can re-enter the stream key or connect with YT then
obs>streamelements>login>YT
fiery lava
yes just make sure you do it there and do it in obs>streamelements>logout
from there your obs should be ready to setup with YT
fiery lava
okay
odd maple
still freaks out
fiery lava
can i DM you
odd maple
yes
minor dome
Hey guys, so for some reason when i try import from other services it wont let me at all? Like i press done, but it just reverts back to the normal layout i had previously.
odd kraken
Are you logged in to both dashboards (SE and the one you want to import from) at the same time when starting the import?
minor dome
oh as in both the obs programs?
odd kraken
Try that, or log in to the two services via the chrome browser.
minor dome
hmmm, just tried the google chrome solution but that didn't work
ill try the other solution
alright so both solutions didn't work unfortunately
odd kraken
when trying to use the website import, have you been logged in to both dashboards correct? What happens when you hit the import in the chrome extension?
Note that we cannot import videos bigger than 30mb and copy right protected material.
minor dome
As in im trying to import my alerts (donations, subs etc) from SL to OBS.Live
But it wont import what soever
odd kraken
Can you share a small video of what is happening when you try to import?
serene wharf
any reason why i can't hear my game sound through OBS.Live? It's treaming it but it's not coming through to my headset. Alerts sounds do come through
odd kraken
Do you use an audio routing tool?
idle osprey
Hey I really need some help with getting my Mixer feed into OBS Live. I'm very new to OBS but I'm excited to learn. Please help me get my mixer set up through OBS...
odd kraken
Mixer support is in active development.
idle osprey
So you can't help me get the feed into OBS..?
odd kraken
There is no possibility with OBS.Live to see the Mixer feed at this time. We are in active development with integrating Mixer with StreamElements.
leaden quarry
Is there a way to get OBS to list VSTs that are installed in “nonstandard” paths. I put all mine in one folder on a drive other than C: registry key or Ini file change maybe?
steel bladeBOT
@leaden quarry For the best OBS support, please join their Official Discord @ discord.gg/obsproject
leaden quarry
Oh thanks!
hardy gull
Hello, I've been thinking of trying streamelements but im unable to import from slobs. If I do all my scenes I just get a generic error. If I do just one it gets stuck at Uploading media files(2 of 3)
odd kraken
This is most likely cause you are trying to import copy right secured material or videos larger than 30mb.
hardy gull
It should be no on both fronts to my knowledge. But I'm mainly trying to get my custom follower animations(small gifs) because I can seem to figure out any of that stuff on this
odd kraken
Have you already checked, that not an overlay was already created with imported material?
outer raft
How do I import my overlays into Obslive
odd kraken
Do you have the overlays already in your overlay section in the streamelements dashboard?
outer raft
Yeah
steel bladeBOT
@outer raft To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
outer raft
Thank you
steel bladeBOT
@cold lark Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
kindred fox
That is the goal. replicate the issue and upload the log file
ancient cypress
I cant get my alerts to show on stream but when i do a Test Alert, it shows up
any help?
kindred fox
@ancient cypress test alerts don’t show up in obs? Or real alerts?
blazing sedge
hello all!
I'm having trouble getting my alert sounds on OBS
I can hear it myself, and I see the overlay makes a sound on OBS, but when I check the recording, it does not capture the sound
Its just the sound I have an issue with currently. The alert appears with no sound on stream
any help?
shy mountain
The recording uses track 2 or 3 - not sure which one, but make sure you have the tracks assigned
blazing sedge
On stream it's the same way though...
Oh my God. Thanks sooooo much that was it!
They were all unchecked for my overlay and I didn't notice... thank you!
shy mountain
👍
glossy cloud
Hello, everyone. I started having an issue with OBS.live toinght. Soon as I load the program, the chat and activity feed areas go white (along with the window border). A crash report appears on the background. I've used DDU to uninstall my old driver, then reinstalled. Checked network/dns settings. Tried different compatibility modes. I've used the program many times. This is a first. Here's the log: https://obsproject.com/logs/vseTZca30vrTaiUn
shy mountain
Try this:
steel bladeBOT
@glossy cloud If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:
- Make sure you are on the latest and greatest version of OBS.Live
- exit OBS (make sure OBS is not running)
- delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
- start OBS.Live
- Settings -> Stream -> disconnect -> connect
glossy cloud
Ok, I've done as instructed. When I attempt to reconnect, I get a blank Auth Screen - white content area, white border. It shows a 'cancel' button at the very bottom. Nothing else.
shy mountain
Show me a screenshot please
shy mountain
Thats the connect button from "Settings" -> "Stream""?
glossy cloud
Yes, settings - > stream. I then disconnected, then attempted to reconnect. It opened this window.
(should mention I've also uninstalled and reinstalled OBS and OBS live)
shy mountain
But is the main OBS window also white?
glossy cloud
This is what it looks like without the settings window open. Note the chat and activity feed.
shy mountain
Ok, so click on "Streamelements" and then logout -> login
glossy cloud
Ok, here's what happened. I logged out, but it would not let me log in. I closed the program out through task manager. When I logged back in, it allowed me to Log in via Twitch (step in the right direction). To test, I closed the program. When I reopened obs live, the problem started again (as pictured just above).
Some more info. When I just checked the twitch app, my channel showed a Network Error 2000. Could this be related? I reloaded the channel and it disappeared, but it might be useful.
shy mountain
the network error 2000 i've seen on offline channels my self
thats a twitch thing i guess
wary dew
No, the Error 2000 is a Twitch thing and happens all the time
shy mountain
but no one else(afaik) has reported something like yours
do you have an anti-virus?
glossy cloud
Yes, I have turned it off completely to test it, which resulted in the same problem. I also turned off the firewall. Neither seemed to affect the obs problem one way or another.
shy mountain
what is the anti-virus?
glossy cloud
Kaspersky
shy mountain
tbh, no anti-virus is better then having one, but this is my own opinion
especially if its kaspersky
glossy cloud
The weird thing is, I did a charity stream this past weekend. Worked for 24 hours straight, with the antivirus on and firewall engaged. This happened for the very first time tonight.
afaik, nothing changed with my system setup between then and now. Not even a windows update.
shy mountain
windows updates are sneaky tbh
try and force white list OBS in the firewall and kaspersky
and then try the OBS cookie deletion
but skip the "settings" -> "stream" part
OR try and turn off your router from the power cord for like 5 minutes
and turn off your PC during that time as well
its a long shot here
glossy cloud
tried the router thing a while ago. Didn't help
shy mountain
actually unplugging the power cord from it?
glossy cloud
Checking the firewall and kaspersky now. And yep, unplugged power and coax to do a hard reset.
Any other cookies or cache files to look for in %appdata%
shy mountain
uninstall obs and check %appdata% for any left over files?
If the logout->login from the SE menu doesn't resolve it
and after a restart its back, there is 1 more place we can check on whats going on
glossy cloud
Ok, I forced it through firewall, closed Kaspersky, closed and reopened OBS - Problem is back again. Will try uninstalled now.
Had to reboot, checking files
These are the left over files.
shy mountain
I think the profiler_data folder contains the profile data and scenes, just FYI if the scenes and sources are missing
hence why the back up
glossy cloud
ok, closed it and reopened it - appears to work. Let me put back that folder and test again.
Ok, still works, but that wasn't the folder with my scenes lol, hehehe
glossy cloud
its under basic
summer jewel
Hi, I've been having issues streaming lately, and I can't quite figure out why, I stream both at day and at night, my day streams have had no issues, but for some reason my nights streams my bitrate is completely unstable/
shy mountain
Hmm Night streams bitrate is worse. Seems like people finish work and get home, hop on their PC and the network around you is getting busy
summer jewel
I would understand that if by night I meant 6pm-10pm, but i'm talking midnight onwards
shy mountain
i knew there was a twist here 
summer jewel
lol
steel bladeBOT
@summer jewel Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
summer jewel
there been a few streams over the past 24, quick ones with different settings and all that
subtle beacon
Hello, someone i can talk to about SE Pay ?
shy mountain
Yes - my DMs @subtle beacon
subtle beacon
Thanks
summer jewel
glossy cloud
Ok, still haven't found the older scenes... still looking.
summer jewel
this is the very last one
shy mountain
@glossy cloud scene and profile folder are both in "basic"
@summer jewel Another one
open the folder with the logs via the same menu
and see which one matches the time period of creation
summer jewel
theres like 10 files, can I just drag and drop them here?
or do they have to be a link
glossy cloud
Ok, looks like the scene data is lost. Transferred from the backup drive, didn't work; tried importing it and that didn't work either.
At least the program works though 🙂
shy mountain
did you click on "scenes" -> "Import" and navigate to the basic folder from the backup?
glossy cloud
Yep, sure did.
shy mountain
i just placed one of my scene collections .json files from the basic folder on my desktop
and managed to import it 👀
glossy cloud
Going to try doing it from desktop, then
Seems to work now. Thanks for all the help!
shy mountain
glossy cloud
lol, major thanks. I would have never figured it out alone.
shy mountain
that was the first time i suggested something like that and I think it would have been easier to try the other thing i was thinking about
but note to self - tell the person to backup their profile and scene data VIA obs before doing this next time 
and glad its working 
glossy cloud
lol me too. Thanks again!
warped moat
How do I end test stream it just showed up all a sudden
shy mountain
Where the "start stream" button is, it turned into a "stop streaming"
amber hawk
Didn't see a post to post this but its part of obs in a way. I recently switched to mixer after some email convos with them, can't incluse details, but anyway, I can stream on there via obs live and my chat shows up, noticed on shrouds stream he has the SE bot in his chat, how do I set that up and get alerts and what not for my overlays?
shy mountain
@warped moat Settings -> advanced -> turn off bandwith test mode
@amber hawk We don't have mixer support currently, but we are actively working on it. No set date for full support release.
amber hawk
Ok thank you
steel bladeBOT
@amber hawk Soon! Not Blizzard Soon or Valve Soon, sooner then that.
amber hawk
Please not valve soon 🙏🙏🙏🙏
paper fog
well.. blizzard soon is a pretty damn long wait too 😄
amber hawk
True that 😂
shy mountain
paper fog
so I hope SE devs will grant us some slightly more updated news then Blizzard soon.
but - It's worth the wait. In my eyes atleast. I cant stand SL in its current state
amber hawk
Well being that I can still stream on mixer via obs live, I'd assume it'd be sooner then blizzard. What's the point in it being an option if it won't happen anytime soon 🤔💯
shy mountain
what option? obs.live doesn't have a mixer login
since we don't have support for it
amber hawk
I streamed for last 4 hours through it
shy mountain
well sure, but the activity feed is most likely from your twitch account
shy mountain
thats not our chat dock
amber hawk
It let me connect to my account here
warped moat
shy mountain
thats OBS
amber hawk
Oh so the SE obs live isn't what is connecting then it's the full on obs side of it?