And there's nothing to do? Like adding another source of audio from somewhere?
#helpdesk-selive
dense oriole
acoustic goblet
I set a font for some text in Se overlay editor but it doesnt show like that in obs browser source overlay. Any ideas/fixes?
do i need to have that font installed in windows?
fiery lava
@dense oriole one thing you could try...let me get it worked out
all fonts are loaded from google fonts sometime some fonts have trouble loading from google, try using a different font
@dense oriole your overlay with media request if you right click and go to properties and route through obs
acoustic goblet
is there a way to reload it? both nunito and oxygen dont appear to work
fiery lava
it should give you an audio track you can control in obs
you can always try refreshing your overlays inside obs >right click browser>properties>scroll down>refresh cache | if that doesnt work not much more that can be done outside of changing fonts for now
frigid urchin
whats the best way to import export scenes and sources from one computer to another?
fiery lava
profile export
frigid urchin
Im having some problems using the import export from scene collection menu
tried the profile export and its not working either
fiery lava
you will need the sources to be in the same folders on the new computer for export/import to work on new computer
frigid urchin
how do I check if its going to the same folder or not?
fiery lava
if you have assets on your computer your using in obs they will need to be in same spot
frigid urchin
it should be all the same
Everything is default
for some reason some scenes are just not working
dreamy tide
idk how to capture my vr screen
frigid urchin
Looks like I just need to set everything back up from scratch. Please guys get settings on the cloud like SLOBS
steel bladeBOT
@dreamy tide For the best OBS support, please join their Official Discord @ discord.gg/obsproject
fiery lava
if your overlay is setup in the cloud you only need to re add the browser source @frigid urchin
frigid urchin
Thanks @fiery lava
jaunty drift
my obslive is struggling to get 30fps
fiery lava
hey
jaunty drift
hey
fiery lava
obs 24.0.3
jaunty drift
already up to date
fiery lava
ok
steel bladeBOT
@jaunty drift Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
@jaunty drift 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
fiery lava
this is just so we can see what might be happening.
fiery lava
so we can see together https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FI9flO3HmWbYep3st
are you trying to stream and record?
jaunty drift
stream
fiery lava
do you have more than one game capture in your scenes?
jaunty drift
i have that
and one for chrome
like if switch scences to look at something on chrome on stream
fiery lava
so for the other game captures you can disable when not visible
jaunty drift
alr
i will see if it works
nope
still get 15 fps
i even removed it
didnt work
fiery lava
okay without the game open and obs streaming what are the frames at
jaunty drift
30FPS
fiery lava
okay so you may need to turn down fornite settings
your gpu only has 6gb or ram and fortnite uses some and obs
jaunty drift
fortnite is at the lowest possible
and my ram is 24gb my graphics card vram is 6gb ye
fiery lava
DM me so you can screen share with me
lone depot
Hello everyone. I currently use streamlabs. I want to try out Streamelements. I tried importing my overlays but cant get it to work. Do I have to setup all new scenes and sources?
Ive got the alerts working, I was just trying to get my overlays in
I am trying to rebuild my overlays but my header and facecam are over the 30mb size. Any way to get them uploaded?
thorny pilot
okay i need some help here im trying to set up alerts on my obs live
had to download obs studio and everything
lone depot
@thorny pilot I think nobody is here. Ive been trying to get help for 30mins lol
thorny pilot
oh god xD
kindred fox
@lone depot your files are most likely too large to import. You'll need to compress them before they will import
steel bladeBOT
@thorny pilot Checkout StreamElements Youtube channel, several guides for you!! https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg or a list with all the guides https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv
rugged quail
When someone host or raids in my chat The Alerts dont pop up on screen
steel bladeBOT
@rugged quail Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
rare turret
Hey guys, Long story short I moved to mixer and gave slobs another chance to be my streaming software of choice.... (BIG MISTAKE). The platform is more buggy and crap than it has ever been but they seem to intergrate with mixers features pretty easily. I want to come back to using stream elements for mixer. Is there a way to intergrate sparks and mixer features with SE? Thanks in advance for the help
kindred fox
@rare turret Not currently. Unfortunately you're stuck with StreamLabs for a little while longer until Mixer integration becomes available.
rare turret
@kindred fox do we have an eta because i literally can not stand slobs. Its impossible to work with, poor support and money driven... I hate it 😢
kindred fox
We completely understand. We are not informed of the development timeline, so we can't give you any insight. I know that it has been on the roadmap for a year, but with all of the changes Twitch just made, they do have to focus their priorities to support some of the new functionality Twitch just rolled out. Development does also take time because they don't want to leave Mixer users with limited functionality, so they need to make sure they have everything working and perfect before it goes live. As soon as something is public it will go in the #announcements channel
rare turret
Thanks
kindred fox
I wish I had a better answer, but there isn't one at the moment. 😦
daring gazelle
my slobs seem to slow down alot sometimes like it will takew a full minute untill i can click on something for options
rare turret
@kindred fox thats fine as long as there is light at the end of the tunnel I can have some hope lol
kindred fox
@daring gazelle If your slobs is slowing down you'll need to get support from slobs discord
fresh fable
so currently running some tests on stream, was wondering how i can have the in game volume included in the recording/stream?
fresh fable
@kindred fox i switched the outputs and all for discord but on stream, my viewers can barely hear who's in my discord. How do i fix that?
idle stream
i have a streaming problem question ide like to be resloved if possible
dire vapor
Streamed the new call of duty 2 days in a row no issue. Today I open Streamelements to once again go live but it wont pick up the game capture any longer. Display capture only picks up my 2 monitors even when I switch the ports around and I dont want to play the game in windowed for a window capture. How do I go about fixing the game capture to pick up the game instead of a black screen. It still shows the game is selected but theres no image showing.
stuck hornet
my kb/s is literally bouncing all over the place as i stream and right now it is sitting at 0. please help!
steel bladeBOT
@stuck hornet For the best OBS support, please join their Official Discord @ discord.gg/obsproject
daring crypt
i updated the plugin and now my obs is running weird and taking forever to load my sources and stuff and freezing
kindred fox
Obs settings >> advanced >>> disable hardware acceleration
daring crypt
what does that do?
steel bladeBOT
@daring crypt Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
supple jay
Consider this bold of me, but who here knows OBS like they know their own face? I need some insight/help that I feel this server might have. I’m running a Dual-pc stream setup, and the "Stream Pc" is basically a Frankenstein of an old Alienware x51 R2 and Dell Optiplex 390 parts.
CPU: I7-4770 @3.4Ghz
GPU: GTX 1650
RAM: 16gb DDR3
here’s the kicker; it comes with that Intel Graphics 4600 software that the PC labels " GPU 0", and the GTX1650 is labeled as "GPU 1" in the task manager. So, in OBS settings, which do I put in the Settings>Output>Advanced output mode>Streaming tab? Internet speed is not a problem, and I’m using NDI to transfer picture/audio from Gaming PC to Stream PC.
^any help would be greatly appreciated.
(moved this from developers-api channel for accuracy)
lost birch
There is a shortage of compatibility OBS
Compatibility win7
win vista
Compatibility win vista. What is the reason?
daring geyser
Hey guys, I have an accumulating dropped frames problem. It starts with 0.1% and goes up to 10% in 2 hours. Any idea?
modern quail
is there any que system?
fathom cobalt
@modern quail There is a queue API you can use: https://thefyrewire.com/docs/api/twitch/queue
rugged quail
hy
Hey im just making the switch over to OBS live and was wondering how i get my alert box?
nvm i got it
exotic nebula
@steel blade https://obsproject.com/logs/7tZspsh0ax3eqoXD
fathom cobalt
@exotic nebula Here is an analysis of your log file: https://h4ndy.eu/obslog?url=https://obsproject.com/logs/7tZspsh0ax3eqoXD
rose plank
CPU usage through the roof, wtf, surely these updates are tested before going live?
steel bladeBOT
@rose plank Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
misty wagon
EHmm okay I ran into a little problem.
When I used browser sources the moment i switch scene it has like a 1 second loading delay when the scene becomes active.
Any idea where this comes from ? (PC hardware shouldn't be the bottle neck. i7-8700k, 16GB ram, GTX 1080)
plain sonnet
loading overlays is expected as it needs to download everytime it loads.
you have a few options,
either have it not close when you switch scenes (this can cause issues depending what widgets you have on your overlay)
use studio mode to pre load it (this will only reduce by a small amount)
use a stinger transition to hide the load
misty wagon
Well I have the stringer transition but it load like after the stringer is done
like a 1 second delay
I will see if your first suggestion will work
tame trail
My Browser overlays has stop working does it have anything to do with the new update and my cpu was very high when i was streaming from streamelents obs. Can anyone help me with my overlay cant get them working ?
fathom cobalt
@tame trail Try enabling Browser Source Hardware Acceleration in Settings>Advanced.
cerulean bison
Is there a way to adjust the Win/Loss of the !gamble command? I have noticed that about 90% of the time it results in a Loss.... and that is not fun for my viewers. I would very much like to adjust it to be about 50/50% chance
fathom cobalt
@cerulean bison #helpdesk-twitch
cerulean bison
its part of the OBS live Chatbot. Does this have anything to do with Twitch?
teal wyvern
Heyo! I've added custom fonts in my overlay editor and they aren't showing up on the browser source in obs, do I have to change something for that to work?
As well, I've added custom alert files to alert box and for some reason it works one time & then resets to default. . .
steel bladeBOT
@teal wyvern Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/
Custom Fonts
Steps:
- Install the font on the streaming PC or choose a pre-installed windows font.
- In the overlay widget settings, select Text Settings
- Enable Custom Font
- Type the name of the font as it appears in the windows font directory (This is usually
C:\Windows\Fonts)
Note: After installing fonts, the browser and OBS must be restarted for the font to appear.
copper remnant
Hello! I can't install OBS Studio, its just failed to download in very begining 😒
acoustic goblet
is there anyway to make TTS louder than it is? I maxed it out on SE overlay editor (alertbox) but its still not loud enough
rotund sun
guys is there a problem with last update? before and after take a lot to switch between scenes
rugged quail
I'm bug on my game with last update, yesterday i didn't have bug
Hey! When I set my streamelements overlays up, sometimes the backgrounds are transparent. Why's that?
wary dew
because that is how overlays work
rugged quail
Thats not what i mean lol
wary dew
you put them over things, so you want to see the stuff on the screen
rugged quail
This is it, and the video in the bg doesnt show
wary dew
in the white area?
rugged quail
nope. I know how these work, I've been using them for a while and stuff. I mean the video in the bg, with the yellow-black-purple colors
Its bugged for some reason. Sometimes the widget BGs doesnt show upo
up
rugged quail
Exactly
wary dew
which browser do you use?
rugged quail
Google Chrome. But its bugged in obs
wary dew
🤔
wary dew
it works for me in OBS
rugged quail
I'll from now on 🙂
rotund sun
and for the overlay that doesn't work in transition?
wary dew
you have lag when switching scenes?
rotund sun
sometimes lag, other times the overlay don't load
steel bladeBOT
Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page
rotund sun
if i refresh it goes live, but then in transition he goes black... closing or not the souce inside the preference
wary dew
i don't know if i know enough to help you with that sorry
rotund sun
np... is there a way to revert the update maybe?
sleek salmon
hey I updated obslive and now my scenes got screwed
I still have 3 of them but theyre from like 3 months ago before I updated all of my scenes
is there anyway to get my other scenes back from before I had the update or are they gone
wary dew
<@&382267076632379392> their seem to be a lot of problems with scenes today after the update. maybe look in to it?
sleek salmon
^ ye
do you know if theres any way to get back my scenes though? if not all good just wondering @wary dew
It wont take too long to set it all back up, its just a hassle I dont want to have to do lol
dry sphinx
Is it under another Profile by chance in OBS?
sleek salmon
no, my other profile is gone
its like it reverted to 3 months ago when I was first using obslive
maybe 2 months idk, I dont think it really matters though
now my scene collection and my profile are both untitled
when they used to be profile: BluShady and Scene collection: Normal Stream
dry sphinx
What about in the folder for OBS: %appdata%/obs-studio/basic ?
sleek salmon
how do I check that
dry sphinx
If it shows your profile / scenes. Otherwise I'll have to ask staff to ask the devs. They're usually off on the weekends which I won't get an a immediate response
You should be able to check in your Storage settings where you can search OBS & find File location
sleek salmon
I still have some of my old scenes which is why im confused
its just my new ones that I had for awhile are gone
ill check there now
do I check obs or obslive
also its not letting me check them lol
sleek salmon
I cant find my game capture anywhere 
Ive tried making new ones and everything
its just
not there
wary dew
it seems that you are not the only one at the moment
sleek salmon
its recognising the game and working, but its not showing up on the preview
FR jesus christ
wary dew
🤔
sleek salmon
so I cant stream
wary dew
@steep forge has a similar problem
wary dew
i think it's OBS related and i saw a few more of these earlier this week
maybe try the search funtion to see if a solution has been given
(i don't know enough about this to help unfortunately)
sleek salmon
all g
do you know if theres any way to download scene collections so I dont have to reset this all up if it gets fucked again @wary dew
because Im almost done resetting everything up
plain sonnet
scene collection > export
profile > export
sleek salmon
thank you
brisk pewter
hey one of my browser sources uses a lot of CPU
sleek salmon
its probably because you have a lot of stuff in the browser page but im no expert lol
rugged quail
Remove the chat from obs and I can't put it back, can someone help me?
languid totem
so ive been trying to record videos using obs but it only reocords my first audio track, i want separate ones in order to edit them differerntly, any help?
rotund sun
@rugged quail go inside obs.live inside streamelements click on "chat"
stable basin
Hello, Im having an issue where my overlays will not show up on my OBSlive all I get is a black screen. Any helo is appreciated
*any help
graceful rose
Hello everyone! Has/is anyone else having issues with Media Request loading in OBS.Live? Mine is just showing the background color of the page and that's it.
rotund sun
@stable basin is a general problem of the last update 😦
steel bladeBOT
@stable basin If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:
- Make sure you are on the latest and greatest version of OBS.Live
- exit OBS (make sure OBS is not running)
- delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
- start OBS.Live
- Settings -> Stream -> disconnect -> connect
stable basin
@rotund sun so that means no streams for now until this is fixed?
@graceful rose yup. same as you
rotund sun
you can? naaa... i solved the problem a little bit checking the "close when the source is not visible"
it will take a while to load anyway... mods suggest to go with obs studio so you can "preload" the overlay before the transition
stable basin
@rotund sun thanks for your help!
rotund sun
it's not a solution btw... if it continue this way i will try to unistall obs.live until a patch
graceful rose
yeah it sucks when you are using keys to control media request pause/volume/play/viewer requests etc.
rotund sun
@graceful rose i hope they will fix those bugs... it's usefull obs.live
graceful rose
completely
stable basin
I really hope they fix it soon. I dont want to use SLOBS
stable basin
Really????
stable basin
I just tried. No updates for me yet 😫
tired falcon
I really want to use OBS Live is there anyone here that can help me with the instant replay playback? I have it record and save it just wont play back unless I click on and off the scene
rugged quail
I just referred a friend to OBS.Live and there has been a bit of an issue.. with the download (his virus scanner found a Trojan...) any advice would be awesome as to why ❤
plain sonnet
np 👍
tulip hamlet
@rugged quail Webroot is kinda stupid. I'm gonna guess that's what he's using. 😂
jolly edge
updated my OBS live now all of a sudden my browser sources/ SE overlays dont work?
tulip hamlet
Disable Browser Source Hardware Acceleration in Settings>Advanced.
wary dew
i'm so happy to see some red and blue names in here 
jolly edge
Thank you
tulip hamlet
I was busy beating the other staff members at Smash Bros, sorry. 
tired falcon
can anyone help me with instant replay?
tulip hamlet
Custom coded widgets (even those in #widget-share) are ultimately your responsibility to get going and maintain.
stable basin
@tulip hamlet YOU ARE A HERO!! Thank you
tulip hamlet
Buh what? What'd I do? 
wary dew
I guess it was this: Disable Browser Source Hardware Acceleration in Settings>Advanced.
tired falcon
is anyone here able to help with replay
tulip hamlet
Custom coded widgets (even those in #widget-share) are ultimately your responsibility to get going and maintain.
tired falcon
@tulip hamlet are you talking to me
tulip hamlet
Yes.
tired falcon
I am using your replay buffer not a widget
tulip hamlet
Replay buffer in OBS is an OBS Studio feature, not an OBS.Live feature.
steel bladeBOT
@tired falcon For the best OBS support, please join their Official Discord @ discord.gg/obsproject
tired falcon
Then why is it in OBS Live
tulip hamlet
OBS.Live is a plugin for OBS Studio. It's not its own software.
tired falcon
so what if any is the benefit to using Live
tulip hamlet
Additional control of StreamElements features.
tired falcon
what would be an example of stream elements features?
tulip hamlet
Anything that is managed in your account on our site. The activity feed and stream chat. Media request. The bot.
proven storm
can i stream to mixer with Obs live?
tulip hamlet
Not at this time.
proven storm
what about just regular obs
tulip hamlet
OBS.Live is a plugin for OBS Studio. If you want to get technical, it doesn't stop you from doing so, but StreamElements does not have Mixer integration.
proven storm
are you guys going to come out with the option to stream to mixer with stream elements?
steel bladeBOT
@proven storm Soon! Not Blizzard Soon or Valve Soon, sooner then that. 
north osprey
hi everyone,
It seems that the latest OBS.live update is constantly telling me to update my drivers, though they are all up to date.
the previous version 23.1 of OBS works fine with the exact same setup.,
might anyone know why its broken for me?
steel bladeBOT
@north osprey Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
north osprey
okay i can do that, though, i needed to delete the latest version to even start streaming
north osprey
okay, so post my link there?
thank you
well, i have done a clean GPU Driver install after using DDU already, so if that didnt fix it, should i just stay off the latest version?
tulip hamlet
According to your log:
19:04:15.244: error: The minimum required Nvidia driver for nvenc is 390.77 or newer```Get the newest ones from here: https://www.geforce.com/drivers
slender furnace
My stream overlays look like they are set to 20 FPS. How do I fix this?
tulip hamlet
Disable Browser Source Hardware Acceleration in Settings>Advanced.
slender furnace
That worked thank you
indigo rivet
where can I give feedback?
Please.... stop updating every week... It's very annoying having to download the update and even sometimes having to re login to my twitch account, because when logging into a device or anywhere "new" you have to input a "key" to make sure its you. Please...
tulip hamlet
The most recent update was the last since September.
Are you sure you aren't thinking of OBS Studio updates?
sick dock
is this were i go to get help with alerts
steel bladeBOT
@sick dock Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
sick dock
i had 2 subs today and my alert didnt go off and it didnt show it in my feed
steel bladeBOT
@sick dock Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png
sick dock
so a resub wont show up in the feed
finite crystal
is obs.live still having browser issue in obs 24?
tulip hamlet
No.
finite crystal
thanks
turbid arch
Does the update cause any problems?
tulip hamlet
No?
tulip hamlet
I haven't been annoyed tonight so things must be stable.
turbid arch
Glad YES UPDATE HERE I COME!!!
tame zenith
Anyone noticing tearing and lag issues using stream elements? When I turn off stream elements i am fine. I play OW. CPU and GPU under 60%.
shy mountain
What do you mean by turning off obs.live?
tame zenith
toggling it off
shy mountain
how are you toggling off our plugin?
shy mountain
Well are you using the Media Request dock?
240fps..you don't need that much FPS beyond 140 imo
tame zenith
i got 240hz monitor
shy mountain
but lets see
steel bladeBOT
@tame zenith Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
shy mountain
8000 bitrate on the NVENC encoder?
Twitch limits bitrate to 6000
and then you are overburdening your GPU
switch to the newest NVENC encoder and lower the bitrate
shy mountain
This is a general tip.
tame zenith
the nvenc h.264 new?
shy mountain
yes
tame zenith
im already on it
tame zenith
The tearing is only on my end not my stream I forgot to mention that lol
tame zenith
maybe its just normal obs? its being really weird for me lately
shy mountain
Heres a long shot, but this is weird issue if its only on your side
Settings -> advanced -> scroll down -> enable hardware accelaration
Looking at how many sources you have
i assume they are mostly browser sources
thats a LOT of image and text GDI sources 
why?
tame zenith
It was off I turned it on
Its just with preview on now i think and sometimes I have to minimize OBS to fix the issue withn preview off
I guess its something else I have no idea 😦
shy mountain
So now you see the issue with OBS.Live switched off
and on normal OBS?
I have 3 unanswered questions here 
tame zenith
yeah its fine with obslive on and preview off
errant sail
hello everyone. im running into a few issues and im wondering if anyone could help
shy mountain
What are the issues?
errant sail
so im trying to add a background of a game so i can setup my overlays so they dont cover anything but its not scaling to the right size. (size of the preview window), and im not sure what i should have my stream settings set to for a smooth stream. i have a 7 year old graphics card.
shy mountain
And what sized monitor?
errant sail
where do i go to check that. i bought my pc and monitor off of someone. i think it was a 24w
*it is
errant sail
ya its a 24in
shy mountain
then your game needs to match the same resolution
In OBS -> Settings -> Video -> Canvas Size -> 1920x1080 -> output size -> 1280x720
errant sail
ok that helps me with that part too. but im talking about on streamelements.com,
shy mountain
Now, right click the preview window in OBS
Full Screen Projector
ALT + PRINT SCREEN on your keyboard
then ESCAPE to exit the full screen projector
open paint
CTRL + V to paste the screenshot -> save
and add the image in the editor.
errant sail
im like 80% sure i dont have a print screen button lol
shy mountain
are on a keyboard with a missing numpad?
errant sail
no
errant sail
gotcha thank you. just recently made the switch to pc from xbox. so still trying to learn 😆
btw is there anyway to move multiple layers at once?
so instead of having to move say the sub icon and words i just move the border with everything inside it
shy mountain
Not at the current moment.
errant sail
ok thank you.
jagged dragon
Hi, Why my obs live dont give me options for chat and activity box? 🙂
shy mountain
Click on "Streamelements" on top -> chat + activity feed buttons
jagged dragon
Thanks. 🙂
atomic pollen
Ok so what could cause the ridiculous amount of cpu usage while idle? (Happens every update)
shy mountain
@atomic pollen so when you have hardware accel on - on idle do you still have that high cpu usage?
also
7700k
doesn't tell me anything
for all i know you could have i1-7700k
atomic pollen
It did last time I tried I cant check now as I not home
shy mountain
or i50-7700k
atomic pollen
I7 7700k
shy mountain
Ok, so until we find out if hardware accel when turned on helps, i can't really suggest anything else tbh
usually it should help
atomic pollen
Last update that caused this I was told turn it off lol
shy mountain
i cant suggest anything else, if you are not right there infront of the PC to poke OBS right? 
last update
as to when exactly?
atomic pollen
Well it started 2 updates back it sorted itself I'm guessing then again on the next and then on the most recent one that came when I opened elements this morning
It worked perfectly till a few months ago I can estimate time scale wise
shy mountain
2 updates back is really far back tbh 
unless you are referring to like last week 2 updates
atomic pollen
It's been hit n miss the most recent ones caused the biggest issues
shy mountain
Well unless you've been told yesterday to turn that option off
i'd suggest to turn it back on
and see how it goes in idle
if it doesn't help
then we can move to other things
which means this can only happen when you get on your PC 🙂
shy mountain
👍
exotic nebula
@steel blade https://obsproject.com/logs/npKPMNXQ_2BU8dFu
wary dew
Your log contains no recording or streaming session. Results of this log analysis are limited. Please post a link to a clean log file.
To make a clean log file, please follow these steps:
- Restart OBS.
- Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
- Stop your stream/recording.
- Select Help > Log Files > Upload Current Log File. Send that link via this troubleshooting tool or whichever support chat you are using.
minor garnet
is there anyone here can help me to setting OBS capture discord sound?
exotic nebula
@shy mountain CPU usage is still very high
shy mountain
Is hardware accel on or off?
shy mountain
while idle?
exotic nebula
while idle, yes
shy mountain
Are you on OBS.Live 19.10.24.511?
exotic nebula
yes
shy mountain
How many browser sources do you have?
exotic nebula
@shy mountain you meant the in-game scene?
or all the scenes included?
okay, think i solved the issue
shy mountain
browser sources - overlays for example
exotic nebula
so the situation is like this - I have 5 GREY scenes, and another 5 PUBG scenes. Each of them has one browser source. I removed the unused PUBG scenes and the CPU usages was lowered by a significant amount, now the cpu usage is under 5%
shy mountain
most likely the browser source in them was still loaded
exotic nebula
even though a scene was not selected, the browser source is still loaded? Hmm...
anyways, thanks for helping out @shy mountain
really appreciate it
shy mountain
sure
we are investigating this behavior and it should have been fixed
but was reverted from what I can tell
exotic nebula
or is it because of the PUBG scenes are too much to handle
HAHA
i mean, it looks heavy to handle in general
exotic nebula
oh okay i should word it properly
the PUBG browser sources*
you know, the ones that StreamElements provided as a standard template for newbies to add
shy mountain
yea yea now it makes sense
but yea, they've loaded even as hiden
and have been using CPU
we are trying to fix that, but as mentioned we reverted a change, as it caused other issues
and are investigating it
minor garnet
hope any moderator here could give my any advice regarding with capturing discord voice to obs. That's my current setup and no luck to capture discord voice. Currently i am listening my discord using SteelSeries with USB. Sorry if my question is OOT 🙂
shy mountain
desktop audio should be set to "default"
unless you are using speakers and headphones
rugged quail
How do I remove the Program window, I just want the preview?
weary marten
Anyone experiencing issues with Media Request and Chatbox not showing up after update?
odd kraken
Do you see StreamElements at the top in OBS?
weary marten
Yes I do. It was working totally fine pre-update but I haven't been able to pinpoint the issue for 2 days now
odd kraken
Select StreamElements > Log out and log back in.
weary marten
The media request hub is there, i just cannot get it to appear onto my stream
Just relogged as well.
odd kraken
Have you added the media request widget to the active overlay?
weary marten
That's something that resets? let me check
It appears to be present when in my overlay editor, but if I actually go to the browser page it is a blank page that triggers my media to start but does not appear
odd kraken
So the media request dock to control the media requests is there in your OBS? What happens when you hit "show on stream"?
weary marten
It does not show on stream
odd kraken
Any error message?
weary marten
I had never experienced this issue before, nor have I made any changes that should affect this
None :/
odd kraken
And in your active scene there is the media request widget added to your overlay source?
weary marten
Yes, there is
odd kraken
You added another song than the example StreamElements video to be shown?
weary marten
yes I have :/
The music plays just fine, but the video nor player appears on my scene
odd kraken
There is another button to hide the video. Try that to show it again.
weary marten
No avail
odd kraken
Can you share a sceenshot of your OBS window please?
fiery lava
open your overlay in a web browser then show on stream | theory is overlay in obs is having a hard time letting server know its ready for media request
odd kraken
Is the video coming up in a browser when you put the overlay url in a chrome browser and hit "show on stream"?
fiery lava
weary marten
Yes it is
odd kraken
Try to readd the browser source to OBS.
weary marten
Just tried that now, since that doesnt work maybe OBS setting got changed?
i have browser source hardware acceleration on, thats fine right?
tulip hamlet
Not often recommended.
It's one of those things where, "if it's off and things aren't working, turn it on. If it's on and things aren't working, turn it off."
Usually it's the latter.
weary marten
guess what.
^^
im so sad i didnt try that option before I came here 😢
it worked
now i just have to figure where my chatbox went
@tulip hamlet @odd kraken @fiery lava thank you guys.
oh, chatbox is back too. seems browser hardware acceleration was the issue!
I love you guys, thanks for the immediate response and help. Anyway I can return the favor to you guys @tulip hamlet @odd kraken @FriendlyNGeeks
wild bridge
hello
coarse stag
quickish question, can i play more than 1 game on 1 source? or do i have to make one for every individual game?
odd kraken
You can set up OBS, to capture every fullscreen application, like games.
coarse stag
so far ive only been able to capture 1 game at a time :/
unless we are misunderstanding each other
odd kraken
You want the games to be displayed sumiltaneously?
coarse stag
no that would be hectic
odd kraken
When I add a gamecapture and make it to capture the fullscreen application you have in focus right now.
wild bridge
How can I download the plug-in without updating to OBS 24?
OBS 23 and 24 drops alot of fps for me
coarse stag
im reading what youre saying and i understand that its able to work...cause it works for you...but i dont understand what youre saying
@odd kraken ^
im slow to learn and i need visual aid with hands on :/
odd kraken
steel bladeBOT
@wild bridge Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
wild bridge
i dont have OBS 23 or 24 anymore
coarse stag
oh, dur, it just doesnt seem to work for me, ill try it again anyway thank you @odd kraken
fiery lava
there is no repository for older obslive versions listed for public. I can provide a link to obslive for obs 23
wild bridge
Can I have that link? I'll have to try the first stable role out of OBS 23
fiery lava
obslive to go with it https://drive.google.com/open?id=18M6OPzKQEBqiT2ecZlZ8se9VXcQHWZpp
gritty cloak
Hey, someone know if Media req will be available to YouTube is the future?
odd kraken
No, it won't be available afaik.
fiery lava
correct obs 23 and the live that goes with it, i had them on file but nothing older
fervent mauve
I have a problem with the last version of obslive ... my live isnt start and my proc is used at 40% for nothing lol ... i would like make a rollback on the previous version
fiery lava
use those links ^ should be able to install without uninstalling
fervent mauve
sorry if my english suck ... and thx 🙂
coarse stag
@odd kraken thank you, its working now...i was doing something wrong before, thank you for your time 🙂
but now for some reason i cant stream...
gonna restart obs
fervent mauve
or restart your computer
wary dew
or buy a new one
wary dew
i know the feeling
coarse stag
restarting didnt help, but i changed profile/scene collection and it worked again, idk what i did to make it stop working
daring crypt
is there a way to make audio track #1 my mic and #2 my desktop when recording?
limber juniper
yes, in Advanced Audio Properties
daring crypt
i love you
limber juniper
I ❤ U too!
merry glacier
on this new update how can i find the pop up interface for followers/raids/subs etc
snow agate
is OBS.live still not working with the latest OBS update?
fiery lava
@snow agate 👀 #270206314561404928
snow agate
I've done the update, when I click on start streaming I get the "Failed to start streaming"
error message
coarse stag
yeah, i dont knwo what it was but it was some where in my settings :/, i changed my profile and it works again
fiery lava
@snow agate try obs>settings>stream>disconnect then connect
snow agate
nope still getting the same error
fiery lava
lets reinstall obs 24 https://obsproject.com/download
minor matrix
Not sure if there is a better place to ask, but is streamelements supporting mixer atm?
steel bladeBOT
@minor matrix Soon! Not Blizzard Soon or Valve Soon, sooner then that.
fiery lava
that is the latest version
minor matrix
On that note, is there a good way to work around that without needing to swap over to streamlabs
wary dew
@leaden fog
leaden fog
yes?
snow agate
@fiery lava yeah, but when I update but OBS.live doesn't work with the latest version
fiery lava
what happens if you use the "switch to obs studio button" obs>streamelements>switch to obs studio @snow agate
fiery lava
have you recently checked for any driver updates?
can you screen shot OBS>Settings>Output
steel bladeBOT
@snow agate Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
snow agate
just updated the drivers for the 710, will see what happens
warm pewter
You can't use nvenc, it's unsupported by your card. Your only option is x264, but on a 4 core 4 thread 4th gen i5, I don't see that working out too well
warm pewter
Ah, yeah, should have a much easier time with that then. Happy streaming 
snow agate
just don't understand why things are working fine, then all of a sudden stop working, I've also gone back to OBS 23
violet musk
hey guys just update obs.live and now my scenes are solid pane of whit3e
white
i have rebooted and ran as admin same thing
tulip hamlet
Do you use Webroot antivirus by any chance?
tulip hamlet
Screenshot the behavior please?
violet musk
is it because i need to login
i click the login screen and it doens't prompt the login screen
just stays white
tulip hamlet
Something on your computer is preventing the connection to the login page.
Try disabling any antivirus/firewall you have running.
violet musk
nothing has changed on my pc
just the new install
so i'm going to have to do this each time?
an update happens
tulip hamlet
Well, if you figure out what software is doing it, you can likely add it to a whitelist.
tulip hamlet
Try to whitelist the streamelements.com domain.
violet musk
With the overlay i copied the browser link but it is not showing up in OBS
steel bladeBOT
@violet musk To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
violet musk
nadda
kindred fox
Disable hardware acceleration by going into obs settings > advanced > scroll down and uncheck the box
violet musk
i got an animated live scene working on one scene
but another scene it wont load
if that was the case it would impact each scene i would think
kindred fox
Browser sources with hardware acceleration on use more resources
violet musk
3700x 2070 Super 32gb ram
kindred fox
Delete your browser source and re-add it
barren spear
I have a question about Se.Pay. Is it free? I know its kinda a stupid question
kindred fox
Because there's a bug in the chromium browser that breaks certain website things from loading
steel bladeBOT
@barren spear For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees
midnight mirage
Hi all, my chatbot isn't connected to my twitch channel any ideas how i can fix this?
odd kraken
Have you invited to your twitch channel? Do you use a custom name for your bot?
midnight mirage
Hiya @odd kraken i was going to use a custom name I think thats where i might of gone wrong, I thought i could just put any old name in but i presume its like slobs where i have to create a bot twitch channel?
So i decided not to
tulip hamlet
The bot is in your chat. Make sure you mod it with /mod StreamElements
midnight mirage
Hiya @tulip hamlet the bot isnt in my chat unfortunately no 😦
I tried restarting the bot and tipping setup
still no luck 😦
tulip hamlet
It's there.
@midnight mirage Please keep all communication in the public channels. Thank you.
midnight mirage
Sorry, thats my channel yes but the one im having issues is one im helping a friend setup
omg :/
is there a way to re-invite the bot ?
kindred fox
In your streamelements dashboard click the join button
violet musk
hey guys i figured out the firewall etc but now my obs font like the scene names etc are tiny as heck
midnight mirage
@kindred fox lol i didnt see that damnit... so dumb although it did say PART so i clicked that then join 😉
fixed thanks so much guys 🙂
hallow imp
So, I just updated OBS.Live, and all of a sudden my OBS is just showing blank white for all the windows. Twitch chat, the main preview, everything.
tulip hamlet
Something on your computer, such as an antivirus or firewall (looking at you, Webroot) is preventing the login from loading. Try disabling such things or whitelisting streamelements.com and try again.
hallow imp
It's even the main scene preview and now even the Twitch page window for connecting accounts. It was fine before the update.
hallow imp
My antivirus and firewall aren't blocking it.
tulip hamlet
There is something on your computer that is preventing the connection. While it may not appear like something is actively blocking it, you will want to whitelist streamelements.com regardless.
grand ridge
OBS was working correctly until i downloaded the Stream Element. Now the preview is showing correctly but on my stream its self is showing a black screen on twitch. how do i get this fixed?
tulip hamlet
That's... not even possible as far as I know. Everything in OBS should be visible on Twitch.
tulip hamlet
Screenshot your entire OBS window please.
grand ridge
tulip hamlet
I don't see the issue.
dusk quiver
So, I just recently got a new laptop and installed OBS, and when i try to add a display capture, it just doesn't work, black screen.
And when I add it in, it shows as the window being a 0x0 resolution in the top left corner of OBS
Tried messing with compatability mode, running it as admin, and forcing it to run on my GTX 1050 instead of the integrated graphics, and still, black screen.
Sidenote, I have a monitor plugged into the HDMI port, idk if that changes anything..
tulip hamlet
@dusk quiver Have you tried Ctrl+F to fit to canvas?
grand ridge
alright i will see if this is an issue from twitch for some viewing. Thank you.
tulip hamlet
Open the source's properties and screenshot that window please.
dusk quiver
steel bladeBOT
@dusk quiver For the best OBS support, please join their Official Discord @ discord.gg/obsproject
amber hawk
So SEOBS just updated and now my cameras don't work... I've tryed deleting and recreating source, turned on and off pc, unplugged cameras, sometimes upon reopening my keyboard cam works but my facecam remains "broken" and even when keyboard mouse works, when I go to edit properties and select input device, it doesn't show the preview in the pop up window...
tulip hamlet
There's no such thing as SEOBS. OBS.Live is a plugin for OBS Studio. It's not its own software.
amber hawk
I was just saying SEOBS cause it's shorter then typing obs live lol
tulip hamlet
OBS.Live does not affect the behavior of video capture sources.
steel bladeBOT
@amber hawk For the best OBS support, please join their Official Discord @ discord.gg/obsproject
amber hawk
Well before the update I had no problems 🤔
manic condor
Can anyone please help me... I don't know what to do
steel bladeBOT
@manic condor Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
manic condor
I was trying to get my audio from my game working and my phone to sync up. I did disconnect it from my computer to my laptop to test a theory, I know... Bad idea. But now I can't get the computer to read it. It still sends a signal so I can play games but won't show in OBS to be found or even shows up in my device manager
steel bladeBOT
@manic condor For the best OBS support, please join their Official Discord @ discord.gg/obsproject
rugged quail
Anyone know why Discord would stop recognizing my mic when im recording in obs?
tulip hamlet
Your Windows settings are probably allowing programs to take exclusive control of it.
prisma sun
Anyone else noticing higher cpu usage since latest update?
cursive scarab
how do i change my SE.Pay to a different card?
steel bladeBOT
@cursive scarab Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you
cursive scarab
👍
errant sail
can someone take a look at my stream settings to see if i have it correct. ive tried it on mixer and twitch, for mixer it shows up but its stuck on one frame. and for twitch it wont even start
steel bladeBOT
@errant sail Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
tulip hamlet
https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FyP1WeEwiERV6flEz
This log does not have an output session.
errant sail
still not working for me
tulip hamlet
Please provide a log that has an output session.
errant sail
buoyant bobcat
can i have help idk what im doing
steel bladeBOT
@buoyant bobcat Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
@buoyant bobcat Checkout StreamElements Youtube channel, several guides for you!! https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg or a list with all the guides https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv
buoyant bobcat
thank you
swift pine
@tulip hamlet I need some help
How to change title of Facebook Stream Using OBS.Live? I only saw that Popup Once but I doesn't see it anymore
shy mountain
@swift pine You should be able to via the Activity Feed dock. Click on the 3 lines on the top left of the dock.
rugged quail
is there a video on the alert box i can watch?
steel bladeBOT
@rugged quail New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.
rugged quail
thank you
tall kettle
You might get this a lot, but will there ever be an option to not announce succesful songrequests in chat but only failed ones?
shy mountain
There are plans to have the default responses of default commands to be editable.
surreal forge
@kindred fox Hey man, I read your comment and it sorted me out! Thanks 😄
compact pendant
Hello, the last couple months my subs have not been coming through on streamelements on obs and curious on how to fix this. and 2nd question is will there be an overlay for the Destiny 2 charity event.
steel bladeBOT
@compact pendant Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png
shy mountain
I don't believe we have plans currently for Destiny 2 themed overlay
rugged quail
is there a problem on ground control? cant seem to open it
shy mountain
@rugged quail Do you see it in the task manager?
compact pendant
well not so much themed. just a small charity even i'm apart off and suck with overlays
rugged quail
yes
shy mountain
Kill it and try and run it as admin. @rugged quail
If it doesn't show up again, let me know
@compact pendant no plans afaik
rugged quail
no response
shy mountain
Kill the application from task manager
open a command prompt
and run this: del %homepath%\.se-gc\config.json
then start GC
compact pendant
i had to re-read what you said a couple times. getting old and not understanding. so in all my revenue for past couple months for subs SE isnt' showing but twitch.tv is. and thats based on the person subbing. so SE isn't ever going to give me an acurate information based on subs
shy mountain
What?
I don't understand what that has to do with your issue of not seeing subs.
You are not giving me much info to go on here besides they are not showing up.
Are they not showing up in the activity feed and overlay alerts?
compact pendant
yes, sorry. its not showing on anything obs or on my browser
rugged quail
not working..
shy mountain
And people are sharing their subs in your chat right?
@compact pendant
@rugged quail Do you see the ground control icon on the windows task bar?
Here?
compact pendant
not that i can see. but is it not suppose to show on my browser as well when looking up in my activity feed
?
shy mountain
So basically when someone resubs to you - they need to share that activitiy in order to show up in our activity feed, an alert and in twitch's activity feed
compact pendant
oh wow. so only way to get an acurate sub count is from twitch itself. sorry if i seem like a bother
shy mountain
Now i'm confused as to which sub count you are referring to.
rugged quail
@shy mountain yes i see them.. but cant actually open it
compact pendant
just in general. like i got 2 subs this month. and nowhere on streamelements can i see that., i need to load up my twitch page then go into that so see the subs i have recieved this month
shy mountain
@rugged quail So if the icon is showing up on the bottom bar - click on it and then use the Windows key(the one between CTRL and ALT) + shift key + arrow keys
shy mountain
@compact pendant If you want to see the total subs you have, via our dashboard -> activity feed on the left -> widget data on the right -> totals tab
compact pendant
yeah that information is wrong, saying my last sub was in august and i received one yesterday
sorry seems this has turned into not an obs problem. lol, and just seem like a pain in the butt now
shy mountain
So you don't have a total of 2 subscribers?
compact pendant
i don't see where you see that, i just see last sub sug 17
shy mountain
If you want to see the total subs you have, via our dashboard -> activity feed on the left -> widget data on the right -> totals tab
shy mountain
then hit that "reset totals" button
kindred fox
@median heart please stick to the original channel you asked your question in. You were answered in #helpdesk-twitch
elfin ridge
Is there a way to give Media Request its own channel in OBS or Voicemeeter?
Just in case someone searches and finds this the answer presently seems to be, Disable Media in OBS.live and use the Streamelements Ground Control app. Due to it being its own program you can assign it a channel in Voicemeeter which then gives it its own channel in OBS.
finite crystal
everytime i launch obs with the live extension, the chat module reverts to light mode. Is this a known issue?
finite crystal
OBS.Live 19.10.24.511
fiery lava
that is the latest version, if you launch twitch in browser is it in dark mode?
fiery lava
well here is where obs stores cookies you could delete and the journal see if it helps
%appdata%\obs-studio\plugin_config\obs-browser
finite crystal
just the journal file?
fiery lava
cookies, and journal > you may have to sign back into things after you do that
worth a shot
kindred fox
🍪
finite crystal
no joy, i will try a repair/reinstall later and check on my browser cookies independently. Thanks
fiery lava
np
zenith robin
Ah jeez! Im making things a mess on my StreamElements and I need help....
prisma sun
Hi Support, any reason why every time I reboot my PC and launch OBS.Live it fails to authenticate with Twitch?
zenith robin
I recently made the switch from SLOBS to OBS and Elements, and so far Im loving it. The only thing is it doesnt seem to get my donations correct, both tips and bits. I tried to import, but now everything seems to be doubled...
Now if I try to display the top tipper or anything like that, its showing the wrong information
fiery lava
I can delete your imported tips and you can import again 1 time
fiery lava
import it the way you did
zenith robin
Ill try, but when I did before, it didnt seem to change the bits, only the tips
Is it ok to try now?
zenith robin
okie dokie ❤
fiery lava
okay now you can import
zenith robin
I should be using the chrome method, right?
So, same issue again. Though the tip donation number is correct, the person showing in first is actually second. Also, it didnt update the bits
Any suggestions on how I can get them synced?
fiery lava
chances are the information fed from streamlabs has dubplicates of some sort
bits not imported
zenith robin
Is there a way to import the bits over as well?
prisma sun
Hi Support, any reason why every time I reboot my PC and launch OBS.Live it fails to authenticate with Twitch? Also, OBS support informed me that in 19.10.24.511 should have address high CPU usage but I'm having this problem ever since I upgraded.
zenith robin
Oh well this is weird... So if I look in stream elements tips information, Im seeing ROUGHLY the correct numbers here. However, when I go to make a widget with the top donator, it doesnt show the one on this list. dufuq?
fiery lava
what period are you picking for top tipper
zenith robin
all time
Its weird. So like under Revenue history, I see Joe Demon as second place at 27400, first is prodigyc49 at 52900. When I go to add the source, it says that Joe is the highest at 36322
o.O
fiery lava
can you screen shot that
solid solar
@fiery lava my chat and my chatbot are down in obs.live can you help me
when i want to chat in obs.live it doesnt sent and my bot doesnt answer
fiery lava
looks like tracked under two different sources | his email and two from import
screen shot your obslive @solid solar
zenith robin
Yea he did, but that still isnt more than the person in first
Also, it doesnt explain why stream elements is showing two different things.
fiery lava
yep def looks like something is off
zenith robin
Funky 😦
kindred fox
town
fiery lava
27 tips from sh0tsofvaca but searching for the tips only shows 25 tips equal 355$
zenith robin
Holy crap that was quick @kindred fox
fiery lava
not sure theres gonna be a fix for that before you start getting more tips from those peeps
zenith robin
Eesh
fiery lava
👀 creepy
zenith robin
I dunno what to do now :x Whats my next step?
wary dew
get more money from them
fiery lava
I can bring your issue up to dev team but like I said chances of them fixing it before you start getting in more donations idk
fiery lava
will do
zenith robin
Damn, Im so sad. Ivbe been looking for a special widget fdor like a year now
One that rotates the information you want on a single widget
rugged quail
@tulip hamlet how could i fix windows giving exclusive control of my mic and messing discord up, cause unplugging my base and powering headphones off and replugging and turning them on fixes it
zenith robin
Finally found it, but the information doesnt match T-T
How long does it normally take the Dev team to tackle something like that?
fiery lava
They have a list of priorities from quality of life improvements to bug fixes, just depends
zenith robin
I see, well thats still better than SLOBS
Anytime I brought something up to them, they would be like "dunno"
rugged quail
thank you
kindred fox
👍
rugged quail
hi my Stream Elements Obs Live is bugging out after the past two updates. my overlays won't show up on viewers side my chat and activity feed are completely black and every time i exit the software it crashes and never wants to actually close.
steel bladeBOT
@rugged quail If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:
- Make sure you are on the latest and greatest version of OBS.Live
- exit OBS (make sure OBS is not running)
- delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
- start OBS.Live
- Settings -> Stream -> disconnect -> connect
rare fox
Anyone having issues with Call of Duty Modern Warfare? My game keeps crashing when I open OBS
dusty sable
Hello! When I put an overlay on OBS Live, it is not scaling to the right resolution and the overlay is cut, how can I fix it?
rare fox
Dev ERROR 5761 - DirectX encountered an unrecoverable error
fiery lava
its been very difficult to stream MW as well as its files are being updated daily and require alot of gpu resources
@dusty sable right click the browser source>properties>1920 x 1080
dusty sable
@fiery lava Thank you! I'm new to this subject! ❤
fiery lava
I've had my game crash several times during just campaign without obs open 👀
tropic pike
steel bladeBOT
@tropic pike Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
obsidian solstice
So OBS Live is reaching over 50% CPU Usage when i stream, how can i fix this?
fiery lava
check hardware acceleration | obs>settings>advanced>scroll down > check/uncheck
obsidian solstice
i unchecked it and its still around 50% usage
steel bladeBOT
@obsidian solstice Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
fiery lava
so we can have a look
fiery thistle
i've been trying to update my obslive and it keeps failing, i have reinstalled the software, restarted my pc, and ran as admin and still cant update obslive. obs its self is also up to date.
fiery lava
obsidian solstice
ahhhhhhhh this helps, ill let u know if these changes help
it kind of helped, not by much though
fiery lava
only other thing you can do is turn down game settings since your on a 1050 ti
rugged quail
I need some assistance I asked about it before but nothing was changed
someone has been impersonating me on streamelements
i am forced to use random numbers as a donation because someone not only took my name but also uses my IRL picture pretending to be me
they dont even use it
pine dragon
I'm having an issue where I can't seem to capture any games. I've tried a bunch of different things, but I'm kind of lost. Any ideas?
steel bladeBOT
@pine dragon Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
rugged quail
lol might aswell go back to streamlabs, this is like 2 months I've been asking for help
pine dragon
fathom cobalt
pine dragon
Thanks, got it fixed now. 🙂
limpid owl
Not sure if it falls under Live, or just web connections, but my alerts nor my overlay showed when I streamed earlier. Refreshed the URL, restarted OBS, checked for updates. Everything I could think of.
odd kraken
check hardware acceleration | obs>settings>advanced>scroll down > check/uncheck
limpid owl
It was checked, unchecking it not
odd kraken
So when you uncheck it, the problem still persists?
limpid owl
No, works right now. Thanks a bunch 👍
odd kraken
Glad it is working. 😄
daring raft
fps is 60 on obs but keeps dropping randomly any thoughts too why and how to fix it
steel bladeBOT
@daring raft Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
daring raft
wicked solar
Hi Guys! It's been a few days since OBS Studio together with OBS.live makes me a very annoying problem with Discord. If I put the minimized Discord window I don't feel the other person. I have both Discord and the two OBS updated. What do you advise me to do?
tulip hamlet
That's odd. I've heard of microphones being taken exclusive control over but not speakers.
silver saddle
Heyas, i just ran someone through setting alerts using stream elements, I use it myself. The problem is when adding the scene into OBSLive the sound but no images come up. I am pretty sure that nothing is different to my setup except his version of obslive. He is running 19.10.24.511 and I am on 19.9.9.457. Anyone please help, did I miss something?
silver saddle
ok thank you
tulip hamlet
This is the Subsistence one?
silver saddle
I am unsure what you are asking sorry?
tulip hamlet
The name of the overlay.
silver saddle
he named the overlay Normal Stream
It isnt my overlays its my friends
I will get him in here if that makes it easier
calm trench
it's me that's having the issue, she was trying to help me
silver saddle
and thanks Nethyr 🙂
tulip hamlet
The only thing on this overlay is an alertbox that only has raid alerts enabled.
calm trench
yes
silver saddle
I am working on converting him 😉 hahah
tulip hamlet
And that seems to be working.
calm trench
I'm switching over from Streamlabs, and trying to figure this out
I hear the notification on my obs, when I test it, but no visual
tulip hamlet
It's added at 1920x1080?
calm trench
yes
tulip hamlet
Check to make sure you have Browser Source Hardware Acceleration disabled in Settings>Advanced.
calm trench
ok 1 sec
I'm guessing that's enabled by default cause I never turned that on, checking now
HA, that did it, thank you so much
silver saddle
Thank you Nethyr for your time! ❤
steep spindle
Hello there! I am testing media requests offline, and when I play test a random video - I can hear it twice.
steel bladeBOT
@steep spindle Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
steep spindle
ty mr. bot
iron pawn
hello, none of my overlays are showing i was wondering what i could do to fix that, i tried deleting the scenes and creating them again but no luck
tulip hamlet
Check to make sure you have Browser Source Hardware Acceleration disabled in Settings>Advanced.
manic condor
Can anyone help me with alerts?
steel bladeBOT
@manic condor Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
left cypress
Question: If I'm using OBS.Live, is there a way to have Media Request not output to Desktop Audio while it's still playing in the stream?
tulip bridge
Sorry if this has been answered, but I'm just triple checking on the support for Mixer. I'm transition from Twitch and wanted to make sure I wasn't missing something before having to use something else for alerts?
steel bladeBOT
@tulip bridge Soon! Not Blizzard Soon or Valve Soon, sooner then that.
tulip bridge
I accept this. And thanks for the quick answer!
fiery thistle
has anyone else had an issue updating their obslive?
tulip hamlet
You can download the most recent update from the site if the autoupdater is giving you trouble.
fiery thistle
thank you finally got it updated
forest summit
I have a wierd issue. When I use OBS.Live I lose about 50% performance in my games. Doesn't happen with StreamLabs OBS but I'd rather use OBS live. Anyone had a similar issue?
steel bladeBOT
@forest summit Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
forest summit
Oh, I don't even have to stream, just turning on OBS.Live drops my performance, with or without Overlays
wary dew
just provide the log, it will give more information than you think it will (probably) 😉
forest summit
https://obsproject.com/logs/J6B-em2msoWg4oYa
Here is the log with a bit of streaming going on, started OBS Live as Admin
odd kraken
This is only a log with opening and closing OBS.
winter nova
im having high CPU usuage after the update and a advertisment playing in the bg once in a while. this is my log. https://obsproject.com/logs/AkgvVJPB3yHaYxI1
kindred fox
Without an output session the log doesn't do much good
You'll need to replicate the issues then upload the log
steel bladeBOT
@winter nova 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
zenith robin
Hey there! I was here yesterday because StreamElements seems to be having issues with detecting the correct information to fill things like latest sub/ highest donor/ etc. I was told that it would be brought up to the dev team, but I was never told how long this might take. Is there any ETA that I could get or anything along those lines?
fiery lava
I posted to the devs yesterday.
zenith robin
Dope! Do you have a general idea of how long it might take?
fiery lava
They have a list of priorities from bugs to quality of life projects there is no ETA as of yet
zenith robin
This would be considered pretty high up the list, right?
fiery lava
with bugs it really just varies on their work load when they squeeze it in
zenith robin
So like days, weeks? Months?
fiery lava
i've seen bugs take as long as all three of those it really depends
zenith robin
eesh...
vagrant bramble
My fonts/formatting on my scenes are not working & none of my alerts are working. 😦 help!
I reloaded each scene in OBS live and it still will not fix them.
odd kraken
Are the overlays showing up in OBS?
odd kraken
Have you installed the font you are usign on your system and restarted OBS after that?
vagrant bramble
It worked before, so it shouldnt be an issue. Do I need to force quit OBS?
odd kraken
Check to make sure you have Browser Source Hardware Acceleration disabled in Settings>Advanced.
vagrant bramble
Okay I will try that. Any clue why my alerts are not working at all?
fiery lava
some fonts you will find dont load on your personal computer due to google style sheets failing to load from google sever | to test this you can open your overlay in a web browser and use inspection tool to see a console log of errors
vagrant bramble
I will try that - thank you. Still need help w alerts...
fiery lava
alerts whats going on
vagrant bramble
one sec
fiery lava
ok
potent topaz
hi guys!
how do you place uploaded images and video from the library to the overlay editor?
odd kraken
At the top of the overlay editor are buttons to insert image and insert video.
vagrant bramble
Just clipped my stream from last night. Someone subbed and it did not pop up on stream at all.. then at the end of the clip you can see the formatting of my BRB scene is completely effed (fonts in my game scene are also not right). I will post a clip right after of what it is supposed to look like.
this is what my BRB scene is supposed to look like... I will try what you've recommended above and will get back to you if that does not resolve it. thank you for your help!
my alerts did not pop up for the remainder of the stream as well. none for tips or other subs.
fiery lava
loaded from my web browser google server is not loading that font family
the alert not popping up is hard to say because today opening your in game overlay and replaying the subs from your activity feed are triggering the alert in your in game overlay
vagrant bramble
ok so i need to download those fonts on my computer, right?
and then for alerts, is there anything that could be causing them not to pop up? i'll be streaming tonight as well and i hope they work.
thank you so much for your help dude, i appreciate it
fiery lava
nope because the font is not the problem its the style sheet (css) file not loading and the overlays dont look for local installed fonts they go by the google style sheet
suggest before stream you pick another font style to change to and test before going live
vagrant bramble
ok i will try that.. thanks
potent topaz
@odd kraken i tried those buttons. But it only placed a blank file. I have no way of choosing which items from the library I can place. I am using Chrome browser for Mac.
odd kraken
You should be able to set an image on the left side in the widget settings.
potent topaz
I cannot find any other options to select the video here. I boxed Video 1 here and the only available options on the left panel.