helpdesk-selive

[fiery lava]

obs > streamelments > log out > log in

should refresh that dock you can also try the refresh circle on that dock panel

[frosty shell]

that did it... thx... wo easy ..lol^^

[cloud tapir]

Hello guys , some one can help me please?, my media request doesnt work anymore, users send petition to !play some media , robot says songrequest is now playing! but nothing happends 😦

[steel blade]

@cloud tapir Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[cloud tapir]

thanks you im gonna do it one sec

ok

i made the adjustment

[odd kraken]

Is the media showing as playing in the media request tab?

[cloud tapir]

yes

[odd kraken]

Then the audio should be heard by the stream if you don't use any routing software and the MediaRequest page is open.
Otherwise add the media request widget to an overlay and add this to your OBS.

[cloud tapir]

no i mean sorry maybe i didnt understand well

when i put manually in obs live the media in the field, the song its succesfully added

but when i user made a request nothing happends

[odd kraken]

Do you have viewer requests enabled in the MR settings?

[cloud tapir]

yes

[odd kraken]

Is the rquested media added to your queue in the MR tab?

[cloud tapir]

yes

[odd kraken]

Have you checked your minimum user level and if the !play command is enabled?

[cloud tapir]

is set to everyone

keep looping the other video

when someone request a song

[odd kraken]

what other video?

[cloud tapir]

im streming right now

[odd kraken]

I see that @charred oar is in your chat wight now, too. He will take a look at your issue.

[charred oar]

[shut dove]

hello

[cloud tapir]

thank you benno

[shut dove]

i need to ask
i can us streamelements to mixer ?

[odd kraken]

Not at this time.

[shut dove]

When to be effective on the site

[odd kraken]

There is no ETA for mixer at this time.

[shut dove]

ok

[snow mortar]

my obs live wont capture my game with custom stream overlay

[fiery lava]

screen shot

[odd kraken]

You have already been answered in #helpdesk-twitch

[snow mortar]

it didnt work

[fiery lava]

@odd kraken ill take it here

@snow mortar screen shot your screen

[snow mortar]

i have a gameopen in hot bar

[fiery lava]

full screenshot whole window plz and your twitch username

[snow mortar]

pepperjuicee

[fiery lava]

can you got to obs>settings>stream and screen shot

it looks like obs might be corrupt as the icons dont match

[fiery lava]

should be locks and eyes

[snow mortar]

im on obs live

[fiery lava]

obs live is a plugin

obs is the software

[snow mortar]

so whys mine different

[fiery lava]

try to reinstall obs

after you reinstall obs add a source call it hotbar try game capture first or display or window

[snow mortar]

i got the eys and locks but it still wont caputre my game

[fiery lava]

okay can you add a scource Game Capture

[snow mortar]

i did

[fiery lava]

okay remove that source and try display capture

are you on a desktop or laptop

[snow mortar]

desktop

[fiery lava]

okay add display capture

[snow mortar]

is there a way to lock the display capture while in game so i can see if it is capting game

[fiery lava]

start your stream and open your channel on your phone

[snow mortar]

its capturing it but most of the screen isblack

[fiery lava]

screen shot?

[snow mortar]

look at my channel and it should show in latest video

[fiery lava]

twitch name

[snow mortar]

pepperjuicee

[fiery lava]

you have to stretch that box in obs

display capture on the preview window click bottom corner and stretch

[snow mortar]

thank you so much amn

is there a way for me to commend you or anything

[fiery lava]

Just doing my job

[snow mortar]

thanks though

[golden lodge]

hey so where do i go for custom sound effect files?

[fiery lava]

https://streamelements.com/dashboard/store/items then add the store redemptions to your overlay

[golden lodge]

okay so its redemptions

[fiery lava]

correct you can pick sound effect in making a store item

[golden lodge]

do i have to put redeem before the command?

[rugged quail]

can i stream netflix

[fiery lava]

If the item name is 'sfx2' , create a command called !sfx2 that returns $(redeem sfx2)

@rugged quail depending on what platform your streaming to you need to abide by their Terms of Service

[rugged quail]

when i put the video on stream on obs it turns volume off and picture off

[fiery lava]

netflix has built in hdcp protection for browser to detect

basically stopping you from hitting record on obs

[rugged quail]

how do i get display capture to capture audio too

[fiery lava]

browser wont let you capture netflix video or audio

[rugged quail]

no other things like youtube

[fiery lava]

it will capture youtube audio played through your computer

[rugged quail]

display capture doesnt capture any audio fora me

[fiery lava]

just pull up a youtube video and you will be able to hear it during stream

[rugged quail]

it doesnt

[fiery lava]

make sure in obs you have the right device picked | obs>settings>audio > desktop audio device drop down

[rugged quail]

what do i have to pick my headset o what

[golden lodge]

is there a way for it not to be on my stream store??

[fiery lava]

no @golden lodge

not headset speakers

usually its something with speakers

[rugged quail]

like my tv audio

[fiery lava]

open youtube in your browser

im on your stream

close netflix app and drag obs over

[rugged quail]

i have

[golden lodge]

its not redeeming?

when i do the command

[rugged quail]

what do i need to do then

[hot prairie]

Idk if i ask this here or in the twitch help. Basically I downloaded a theme and when I tried out all the alerts 2 of them were different than the original theme alerts. Is there a way to get the exact image from the alert theme so I can upload them onto the ones that are wrong? Does that make sense?

[odd kraken]

What overlay theme are you referring to?

[strong fulcrum]

i changed my email for paypal but yet donations are keep being sent to the other one

[fiery lava]

did you disconnect paypal and connect the new one

[strong fulcrum]

just did

like

i did already and it still sent to my other paypal

[fiery lava]

give me a second to look into it

[hot prairie]

@odd kraken orange flare super theme

[strong fulcrum]

thanks so much. because im getting quite worried idk why their money is being sent to the wrong email when it supposedly sys it connected to mine

[fiery lava]

@strong fulcrum is this for twitch

[strong fulcrum]

@fiery lava yes

[fiery lava]

twitch name?

just the name

[strong fulcrum]

@fiery lava BigBoiMarkus

just barely setting up a streaming

[odd kraken]

@hot prairie Which two overlays alert boxes are different than the others?

[fiery lava]

what is the correct paypal name

[strong fulcrum]

@fiery lava the email?

[fiery lava]

just give me the ****@ part not after that

[strong fulcrum]

alexleivahd@

[true linden]

kb/s keeps dropping down to 0 on certain games (i.e. FFXIV & Pizza Game) Not sure why

[strong fulcrum]

or markleiva

[fiery lava]

its going to 81 email right

disconnect then type in your new email before connecting paypal

[strong fulcrum]

i dont want the 81

but okok

[fiery lava]

disconnect

then type over the black spot

then connect

@strong fulcrum dont forget to mod the bot in chat also
/mod streamelements

[true linden]

Any advice would be appreciated

[steel blade]

@true linden For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[true linden]

I only ask here because it only recently started happening with recent SE updates

I'll go ask there as well

[fiery lava]

you can always try the switch to obs studio button then stream

[strong fulcrum]

@fiery lava okay i will and i just put the email (new) in again hopefully it worka

[fiery lava]

obs>streamelements>switch to obs studio

[hot prairie]

@odd kraken cheer and raid as far as I know.

[fiery lava]

if it still happens then its obs update issue with the game or connection issue @true linden

[hot prairie]

@odd kraken cheer comes up blue bordered instead of orange and raid doesnt even have the same image file its just a blue circle.

[strong fulcrum]

@fiery lava aight thanks I got it working!

And I have another problem

Overlays seem not to pop up when I get a donation

[fiery lava]

@strong fulcrum are you doing it on your twitch account or youtube i see the new email on your youtube...

[strong fulcrum]

@fiery lava on my twitch

@fiery lava 81 is the old and the one that says HD is new

[fiery lava]

did you update your youtube tipping link as well?

[odd kraken]

@hot prairie I see the issue with the raid alert on the stream end overlay for example, not with the cheer alert being bordered blue.

[fiery lava]

because that is the one i see with the new email

[hot prairie]

@odd kraken yes the regular cheer has a blue border for me and the other cheer ootions are normal.

[strong fulcrum]

@fiery lava wth

[hot prairie]

@odd kraken is there a way for me to download that black and orange img file and upload it under custom?

[strong fulcrum]

On my screen it has my new email let me disconnect and reconnect

[fiery lava]

@strong fulcrum see the icon at the top left

[odd kraken]

what overlay exactly of this super theme? What amount are you testing for the cheer one?

[strong fulcrum]

Yes I'm on it rn

[fiery lava]

DM me

[hot prairie]

@odd kraken in game one.

[verbal moon]

New issue I haven't been seeing lately but now its pretty brutal. Every time I start streaming I get mad frame drop. Is there a recommended process priority and bitrate for connection types? Wi-Fi, Eth, or bound vs default/beta settings?

[hot prairie]

@odd kraken

[odd kraken]

I will try to get it fixed internally with our designers.

Thank you for the report.

[hot prairie]

@odd kraken np glad im not crazy.. but for the record there isnt a way for me to download these right?

or to move them or select them from an in website image area? im new to it sorry

[verbal moon]

herro?

[odd kraken]

Downloading assets is against our TOS. I can only try to fix the cheer alert at the moment if you are giving me editor access to your StreamElemets account. I don't have the asset for the raid alert.

[hot prairie]

@odd kraken no worries I can wait until they fix it i was just curious.

[fossil sedge]

Okay I am switching streaming programs from Milliris Action to OBS. At some point (not right now) in the next few days, I would like to see if anyone could help me setup OBS to do what I need it to do. If you are willing to help out, message me privately so I can arrange sometime to speak to you in length to get everything setup.

[gray timber]

Ooof am I in the right channel here?
I'm having problems capturing my Photoshop canvas using SE OBS. Neither window nor display capture (which just does nothing at all) work ... I googled it, they all said "display capture" or "deactivate Aero" which i don't even see the option for (and other google answers said it was removed)
:c if anyone knows would be great so i can use it for Bday strim

Also said "activate windows with multiple layers" option but I don't have that when I make a new Window recording layer in obs

[noble turret]

Everytime I try and launch my overlays on my stream PC, the web page becomes unresponsive but on my gaming PC it works fine. Any suggestions?

[cunning ice]

hi there. Is stream elements compatible for streaming on Dlive.tv?

[bronze lynx]

greets, I need someone to take a look at this
https://obsproject.com/mantis/view.php?id=934

and tell stupid me, where is the option "Hide source when playback ends".

[gray moon]

why sint my chat open

in obs

its jus a grey box

n my recent alrets arent up there either

[true holly]

hello how do I enable viewer requests for media request?

[steel blade]

@true holly Checkout StreamElements Youtube channel, several guides for you!! https://www.youtube.com/channel/UCjerlCIbLPQwSnYlClkjDXg or a list with all the guides https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

@gray moon If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[jade ridge]

I am trying to put my overlay on to OBSlive and have put it into a browser and have changed the dimensions but it isn't working anyone know why?

[bright narwhal]

hey i need help i need the g2a pay tipping enabled because paypal wont work

[leaden quarry]

New install (and all updates) of StreamElements. It keeps failing to import my StreamLabs overlays to StreamElements with a weird “26 of 25” or “29 of 28” or “13 of 12” depending on what I select to import. Looks a lot like an off by one error?

[trim hinge]

hello, im having dropped frame issues while going live and am the least tech savey! HELP!!

[steel blade]

@trim hinge Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[trim hinge]

https://obsproject.com/logs/5Q-HdOpffeTsmdxy

[kindred fox]

@trim hinge https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2F5Q-HdOpffeTsmdxy

Fix those issues and try again

[trim hinge]

ok, i turned off all the game bar setting that were on and rebooted my pc, should i hit start streaming again in obs?

@kindred fox not even 30 secinds in and dropped frames is passed 500

*seconds

[kindred fox]

Make sure to run obs as admin, and then try streaming for 39 seconds. Then when you stop streaming you can upload a new log

What are your encoder settings?

[trim hinge]

im sorry, im still trying to figure out how to run as admin (face palm)

[kindred fox]

Right click >> run as admin

You can also right-click >> properties >> compatibility >> always run as admin

[trim hinge]

Thank you, were are not set to always run as admin! and encoder settings

[zenith path]

hey how come my obs.live is only showing the page likes not the shares and other stuff ?

[trim hinge]

output: advance. Audio track: 1 Encoder NVIDIA NVENC H. 264 (new) Enforce stream service endoer setting is Checked Rate control: CBR Bitrate: 2500Kbps Keyframe Interval: 0 Preset: Max Performance Profile: High Look-ahead: unchecked Psycho Visual Tuning: Checked GPU: 0 Max B-Frames: 2

@kindred fox ^^

sould i run for the 39seconds again the send the new log link?

[kindred fox]

Uncheck psycho visual tuning

That’s crap

[trim hinge]

ok, unchecked!

[kindred fox]

Also make sure in settings >> advanced >> hardware acceleration is unchecked

Then try

[trim hinge]

alright, that was checked, i have just uncheked and am now restarting obs!

running for 39 seconds as i type this

[kindred fox]

Any issues?

[trim hinge]

Dropped Frames still went higher than 800 and the box by kbps was solid red

[kindred fox]

New log

[trim hinge]

i got an Error uploading log files box

[dapper wolf]

Dropped frames? Sounds like an internet issue

[trim hinge]

https://obsproject.com/logs/NOle49eC5evjT6Ol

@kindred fox ^^ there it is

@dapper wolf that was my first thought, but its not acting up on anything else, ive done restarts on my router and everything and things seem normal

[dapper wolf]

Have you run a twitch test?

[trim hinge]

Pardon me being a complete Bot, but whats the twitch test?

[kindred fox]

Click tools >> auto configuration

[dapper wolf]

https://r1ch.net/projects/twitchtest
Tests your connection to the twitch servers - which then helps determine which is the best for you

[kindred fox]

It says you didn’t output anything

The auto configuration tool should help make sure your settings are right

You might need to change the bitrate when you’re done

But it should be accurate

[trim hinge]

@kindred fox Base (canvas) Resolution is set to Use current (1280x720) and FPS is Either 60 or 30, but prefer 60 when possible

[kindred fox]

What is your monitor?

1080p?

If your monitor is 1080p your canvas should be 1080

Your output should be 720p30/60 depending on your hardware

[trim hinge]

its 1080p

[kindred fox]

Set your base canvas to 1080

Output resolution to 720p

Should be bilinear filter

Or whatever that drop down is

[trim hinge]

alright, the auto config wizard is now at 33% and has my broadcast screen fuzzy like a old tv in a storm

[kindred fox]

It will be fine

Let it run

[trim hinge]

ok!

[kindred fox]

If that doesn’t work, I’m sending you to obs

[trim hinge]

ok, sounds good, still at 33%

[kindred fox]

Let it work.

What cpu do you have?

If you say intel core duo I’ll cry

[trim hinge]

core i7 8th gen

*intel

testing has completed, apply settings?

@kindred fox should i try Start Streaming again for a min?

[kindred fox]

Yes then do a log upload

Make sure to follow the log instructions

[steel blade]

@trim hinge Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[trim hinge]

another error uploading

obs studios is now saying im disconnected

unable to connect to StreamElements servers

[kindred fox]

Hmm

[golden lodge]

what does it mean encoding overload but not dropping frames??

[steel mural]

Dropped frames > Unstable internet
Encoding overload > CPU or GPU overload, depending on the encoder you're using.

[golden lodge]

nvenc

[steel mural]

Then GPU overload. Limit your FPS or turn down your graphic settings of the game

[golden lodge]

im playing on console

[steel mural]

👀

[golden lodge]

and i was streaming earlier and had no problem

will color format cause na issue?

im using rgb

[steel mural]

Where is the settings located?

In settings > advanced?

[golden lodge]

yes

[steel mural]

Rule 1: NEVER change something in the advanced section. I'm not kidding. Change it back to NV12

Your GPU is committing ded rn

[golden lodge]

okay i changed it!

[steel mural]

I don't wanna sound rude but if you don't know what a setting does, don't touch it. Also if you followed some "Best settings" guide, it's safe to say it's trash because there are no best settings

CoD MW3
Best CoD ever, change my mind

[golden lodge]

ayeee best cod ever!

facts!

[steel mural]

@golden lodge https://discordapp.com/channels/141203863863558144/457957557470887947/463072521177006080

^ custom widget

[smoky hollow]

Hey guys I have the following issue. Whenever I start OBS Stream Elements and go full screen I cannot go out of it. Unless I restart OBS and then I can freely go full or windowed. This happens once every 2-3 hours whenever I close the program and open it up again. Anyone have similar issues?
I have not noticed it when I launch only OBS without the Stream Elements section

[placid pond]

Has any progress been made with OBS.live integrating with Mac? I don’t have a windows computer and would love the full functionality.

[fresh fable]

Hello, I’m new to streaming and I’m trying to stream league of legends. I have my overlay set up already but I’m not quite sure how to get rid of it when I’m viewing just the client. Also, how do I smoothly transition from the client to in game content without having to click on the next source?

[rugged quail]

can anyone help with this error my obs will crash while streaming sometimes works for days without crashing sometimes minutes this is the error from log Failed to recreate D3D11: Failed to create input layout (80070057

[slim wave]

Hi there, i can't even install OBS Studio 23.2.1. as i gert the 'failed downloading installation package' error. Any ideas? @bright thicket @meager raven

[cyan kiln]

i reached affiliate and had to install an authenticator but now i can't start stream on obs live because it says i need to check my stream key, what do I do?

[rugged quail]

try to disconnect from twitch in obs and reconnect @cyan kiln

[cyan kiln]

kek it worked

[slim wave]

Hi there, i can't even install OBS Studio 23.2.1. as i gert the 'failed downloading installation package' error. Any ideas? @bright thicket @meager raven Anyone??

[rugged quail]

can anyone help with this error my obs will crash while streaming sometimes works for days without crashing sometimes minutes this is the error from log Failed to recreate D3D11: Failed to create input layout (80070057

[thin seal]

how do i uninstall obs live/streamelements???

[plain sonnet]

streamelements > uninstall

[thin seal]

where is that?

[plain sonnet]

the menu at the top

[thin seal]

alright thanks

[heavy pond]

Hey recently after the new patch I think Im having rendering ISSUES on my Gpu. Im not droppin frames from the bitrate but my gpu rendering goes up to 2-3% and the stream is very bad. is this because of your update or the OBS update ?

[steel blade]

@heavy pond Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[heavy pond]

https://obsproject.com/logs/Q6JisAA4vQmRueeV

[odd kraken]

Here is an analysis of your log file with tips on how to improve: https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FQ6JisAA4vQmRueeV

[heavy pond]

the issues mentioned here are not the case tbh. Couple of days ago I had no issiues o.O I ve been running the same stuff for the last 6 months o.O I ve made it run as admin stream bitrate is at 7750 that is not low for 900p 60 fps. but the gpu is hitting around 90-100% usage on Apex lately. I m binding to an IP because I use two different internets to be able to stream and not hit the lag issues @odd kraken

I ll give it a go and let you guys know ❤

[steel blade]

@heavy pond Since Apex Legends doesn't have optimized GPU drivers yet, it tends to take up all your GPU resources, leaving nothing for OBS. If you're having OBS performance issues, you'll likely need to limit the game somehow. The easiest way to do this is to enable Vsync in the game, or use a frame limiter. You can limit the game to 60fps by adding `+fps_max 60` to the game's launch properties in Origin.
https://twitter.com/OBSProject/status/1093974215877951493

OBS (@OBSProject)

If you stream @PlayApex and are having FPS issues with OBS due to a maxed-out GPU, you'll need to reduce GPU usage so that OBS can run as well. The quickest way to do this is to enable Vsync with triple buffering and disable Windows 10 Game Mode. https://t.co/FOPmDyJMNx

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[thorn coral]

Can anyone out there help me with a media request?

[steel blade]

@thorn coral Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[thorn coral]

I have more than one overlay on my OBSlive because I play more than one game, and the media request is playing the song more than once

It's like playing the same song on all Overlays at the same time

[steel blade]

@thorn coral Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[rugged quail]

Does anyone know why I am unable to change my cheer alert sound

[odd kraken]

Have you checked the variations?

[rugged quail]

I uploaded the sound but still plays the default... how do I check that?

[odd kraken]

After selecting the event in the lower left:

[rugged quail]

can anyone help with this error my obs will crash while streaming sometimes works for days without crashing sometimes minutes this is the error from log Failed to recreate D3D11: Failed to create input layout (80070057

Thank you so much for you time and help I really do appreciate it!

[thorn coral]

Got it here, thanks for the help XD

[wooden dragon]

Hello. I'm live right now on obslive and my host/raid alerts are not working. I'm doing a test stream and we can't get them to work. Any suggestions?

[steel blade]

@wooden dragon Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[wooden dragon]

Ok, how about raids?

[odd kraken]

Same.

[wooden dragon]

Any chances this will be fixed or is this how it will be from now on?

[odd kraken]

For now it is like this.

[wooden dragon]

Ok thank you. Any other alerts I should know of that won't work because of twitch api?

[odd kraken]

Not that I am ware of.

[wooden dragon]

Ok thanks

[smoky plinth]

Hi guys, I'm wondering if anyone knows of an android app that integrates into OBSlive that works like a stream deck but doesn't require setting up keyboard macros

[odd kraken]

There is no app provided by StreamElements at this time. The only app we have is an android IRL streaming app.
Take a look at https://www.touch-portal.com/ if this fits your needs.

[smoky plinth]

I found Up Deck which seems to be exactly what I needed. Thank you though!

[wooden dragon]

I understand the host and raid alerts no longer work in streamelements obs because of twitch API. Would I have this same problem is OBS?

[odd kraken]

Yes, as OBS.Live is only a plugin for the awesome OBS Studio software.

[wooden dragon]

I was afraid of that. I put in alot of work with the overlays and was really looking forward to using streamelements. I hope the host/raid alerts get fixed or twitch fixes their api

[rugged quail]

@wooden dragon only goes for hosts/raids lower then 1+ viewer, the other ones you can still see in chat by the default twitch event

[cloud oak]

Any word when we'll see an update to OBS.Live supporting OBS v24+? I'm sure you guys are working hard on it, but it's been over a month since that version released.. long time to go without being able to update my OBS

[wooden dragon]

Thank you @rugged quail

[wary dew]

what are the problems? i am on 24 since the day of release

no problems at all

[cloud oak]

hm

I have seen multiple times in here that it doesn't support it, from staff

so I haven't updated

[wary dew]

hmmm okay

[cloud oak]

might be worth a shot though if you're seeing success.. worse case is I just roll back

[wary dew]

i personally don't have any problems so far

[fresh fable]

How do I get my camera to show in different scenes? Pls help

[odd kraken]

add it as an existing cam source the second time and the times after that.

[fresh fable]

Do I add it as a video capture device? @odd kraken

[odd kraken]

yes.

[fresh fable]

Ok I’m dumb haha

Sorry, I’m new to obs lol

Thank you!!!

[coarse moth]

I created a new Twitch account and have everything connected to my OBS, but when i load up my activity feed it shows the feed for my old account.. any idea how to switch it over to my new account

[steel blade]

@coarse moth Streamelements on top of OBS -> Logout -> login

[coarse moth]

that did it, thank you. i was just trying to connect my twitch account in settings. thanks for the quick response.

[leaden fog]

You're welcome 👍

[obsidian cradle]

Can I have both Youtube and Twitch through a single install of obs.live without relogging to switch from youtube to twitch or from twitch to youtube?

😦

[kindred fox]

You should be able to create a second profile from the Profiles menu @obsidian cradle

StreamElements functionality however may not function correctly unless you log out via streamElements menu item

[obsidian cradle]

yea i can but then i don't have things for chat and events for youtube

[kindred fox]

That's one of the drawbacks.

[obsidian cradle]

wouldn't be a problem if I could put one of my streams under Twitch, but there is no category for it on Twitch

[kindred fox]

What category would you need?

[obsidian cradle]

its for Japanese studying

no category seems to exist for it on Twitch

[kindred fox]

I believe you could do Just Chatting or IRL

either one of those should encompass your content

[obsidian cradle]

IRL doesn't exist anymore as a category

[kindred fox]

Just Chatting then 😄

[obsidian cradle]

'Just Chatting' is for chit-chatting with viewers

[kindred fox]

have you looked in that category?

nobody does "just chatting" in the just chatting category

[obsidian cradle]

chatting is all i ever see people do in there

[kindred fox]

they are not all just chatting

someone's watching South Park

Someone's doing BBQ?

I mean if rebroadcasting copyrighted shows weren't illegal or against ToS....I'd just play Star Wars movies on stream 24/7

[obsidian cradle]

according to Twitch 'Just chatting' is for chatting with viewers

[kindred fox]

pfff

that never happens

Besides, if you're learning japanese, and people want to ask questions about what you're doing, aren't you going to be chatting with them anyways?

[obsidian cradle]

maybe they would, if i ever get my first viewer.

[kindred fox]

Someone also is literally streaming their dog laying on a couch

pretty sure you'd be fine

[sharp summit]

my elgato stream deck isnt connecting to obs live anyone know how to fix it?

[shy mountain]

Run OBS and the streamdeck software as admin @sharp summit

[rugged quail]

Hello. Quick question. Does Stream elements/OBS Live work with Mixer?

[shy mountain]

No.

We don't have Mixer support.

[rugged quail]

Ok. Thanks.

So the Regalur OBS has some features like chat dock now. Is it still worth getting OBS. Live? Just making sure before I try it with twitch.

[shy mountain]

OBS.Live is a plugin/addon for OBS Studio

and we don't have Mixer support.

Particularly for Mixer - its not worth it

[rugged quail]

No. I'm asking about twitch now. Lol. OBS has some stuff now that OBS.Live had. Like the chat on the side ETC. Is it still worth it? Is there still a lot features that OBS standalone doesn't have?

[shy mountain]

OBS and Twitch provide an integrated activity feed

but if you are receiving tips via our tipping link, our activity feed will show the tips and messages

plus filtering options, plus grouping of gifted subs

and Media request integration as well

[sharp summit]

@shy mountain that effing worked thank you so much!

[rugged quail]

Ok. Thank you very much!

[grizzled lion]

ive been using streamlabs obs and want to switch to just obs and the import isnt working for me and it will not detect my webcam

[shy mountain]

Have you added a video source that captures the camera?

[grizzled lion]

yes i add the video capture device and it wont pick it up

[granite sigil]

Is there a way to turn down just the volume of an imported Stringer?

[grizzled lion]

so i got the webcam yo work but i still cant import my data from streamlabs

[steel blade]

@granite sigil For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[shy mountain]

umm

ok bot is working

@grizzled lion Did you use the imported in OBS.Live? (Streamelements on top -> import from other service)?

[grizzled lion]

@shy mountain yes, and i picked my scene and for it to import alerts and everything

[shy mountain]

So what part of the importer is not working?

is it getting stuck?

or is it giving an error?

[grizzled lion]

no, it will say it is complete and then when I go and try to test my alerts they don't show up and my overlays are not there

[steel blade]

@grizzled lion To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[shy mountain]

So to explain - each scene from SLOBS is made into an individual overlay in the "My Overlays" section in your account with us.

You need to add the overlay after the import is complete

to OBS

[grizzled lion]

how do I add the overlay when it is complete?

[steel blade]

@grizzled lion To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[marble patio]

How do I add my camera to OBS.Live?

[shy mountain]

as a video source

and you choose the webcam device

[marble patio]

Ah okay. Thanks KeiZar!

[rugged quail]

Ok, so I downloaded, and set everything up. I set a custom bot name with my bot account. I still have StreamElements, plus my custom bot. Why is StreamElements still in channel?

[steel blade]

@rugged quail Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[rugged quail]

did you follow all these steps?

Ya, I mean my custom bot is in channel.

[shy mountain]

Because SE is the main bot

and the custom name is like a shell on top of our bot

[rugged quail]

where is streamelements in your channel, is it giving responses or just in your viewer list?

Ok, so if I set commands in chat, etc. Will my custom bot do it or StreamElements?

Viewerlist

[shy mountain]

the custom name

[rugged quail]

yhea it will have to be modded and in the viewerlist, thats just standard

Ok, so it "IS" normal for both bots to be in channel?

bots will always show in your viewerlist

yes

it is

Ok, thank you very much.

[radiant quest]

I'm considering switching from streamlabs, and had a question about giveaways. I like to do ingame giveaways with timers during my stream. How do I do this in streamelements. The giveaways option doesn't seem to have a timer on it, and the contests have multiple choice requirements. I just want to be able to start a 10 minute contest for people to enter and pick a winner (or two) at the end without having to manually watch the time for it. Am I missing something?

[shy mountain]

There is no automatic turning off of entries for giveaways and contests

[radiant quest]

really? that seems like a pretty basic thing to have. Is there a specific reason for that, or is it a planned feature, etc?

[shy mountain]

Its how its made since the feature has been implemented? Before I even started working here

planned? not sure, maybe, maybe not. Best place to check is our ideas board

!ideas

[steel blade]

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[radiant quest]

thank you

[ocean token]

hello i stream on mixer and twitch at same time is it possible to link both so i get alerts etc for both in stream

[radiant quest]

darn, seems to be one from a year ago, but it doesn't actually show in the ideas channel here on Discord.

[shy mountain]

We don't have mixer support

[rugged quail]

so i got a question i am creating my own overlay and i am trying to get my subscriber names animated scrolling through but when i add animation settings it is not doing the animation

[sinful flint]

In Text Settings there is a scrolling text option

[rugged quail]

okey thank you another question i got it once but i cannot find how to change the text font anymore

[sinful flint]

It is also in Text Settings, there's a Pick A Font dropdown and next to it the colour picker

[rugged quail]

okey sorry allready got it it was because my layers where expanded my bad

[sinful flint]

No problem

[rugged quail]

does anyone know aht are the best recording settings, i try every method and i want to record forza horizon4 but every time i stop recording the hud in the car looks blurry and not good

[steel blade]

@rugged quail There are no "best settings".
Please understand that every setup, will be very different.
Any guides or videos that claim otherwise are misinforming. Your best option is to start with a base and adjust as necessary.
Test, test, and test again. We are happy to offer suggestions for any issues you may be having, but not a list of settings.

[kindred fox]

Are you using the XBox windows 10 app to do Forza? or how are you capturing Forza?

[cloud heart]

Hi so my mouse moves smoothly and everything goes well when I have Streamelements OBS live up. but when I hover my mouse over the activity feed, music request, chat it staggers, stutters, lags, buff issues
Ive uninstalled logged out of everything reinstalled with no change. it lags hard when I go live as well

they told me to contact you about your plug in

[tawdry creek]

Hi
Ich hätte ne frage zu OBS mit Streamelements

[odd kraken]

#🇩🇪︱deutsch

[steel blade]

@cloud heart Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[cloud heart]

https://obsproject.com/logs/JfDHhEJ4ydU69-x7

[fiery lava]

this doesnt show an active stream

start a stream for 30 seconds while hovering your mouse over those panels stop the stream then run the log

[steel blade]

@cloud heart 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

[rugged quail]

Hallo. Had a question about profile site through Elements; Does it take a while for the page to update the name & cover page banner?

[fiery lava]

there have been issues where updating profile page takes a few minutes and some browser refreshing

[rugged quail]

okay thank you for letting me know

[cloud heart]

https://obsproject.com/logs/WOQaKhp3kXhceyTk

[fiery lava]

looking like a possible display and game capture in the same scene or active at same time https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FWOQaKhp3kXhceyTk

[cloud heart]

@fiery lava me? i havent changed anything from when it was working to now its not

[fiery lava]

AMD driver could of updated, obs could of updated, as you see in the log running the game and display capture can cause interference. Aside from that the log shows no output (stream) data

[cloud heart]

https://obsproject.com/logs/rCRhf0BncjjzaIXt

I dont know what Im doing wrong

https://obsproject.com/logs/35vxC2ZDMFkAIZhf

[fiery lava]

https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FrCRhf0BncjjzaIXt

definitely looks like something with your GPU | if your using overlays/alerts you may need to check/uncheck hardware acceleration | obs>settings>advanced> scroll down

[cloud heart]

so it works smooth when its unchecked i think. but is it supposed to be unchecked?

or checked?

@fiery lava and thank you for helping me

[lilac dome]

is someone able to come check out a streamer i mod for on her frame drops?

[fiery lava]

so checked uses your gpu to help run alert graphics meaning less for gpu to run games and things. uncheck means the alerts use CPU instead

[lilac dome]

She is playing Destiny and for some reason OBS wont capture Destiny in fullscreen so she has to use windowed which then causes frames to drop on stream

[steel blade]

@lilac dome Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[rugged quail]

I have an issue when I stream or record CS:GO where the display capture and window capture go black whenever I launch the game. My NVIDIA driver is up to date and I have tried running SE OBS as an administrator as well and it still goes black when I play.

[steel blade]

@rugged quail Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

@rugged quail 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

@livid yoke If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[livid yoke]

Were back in action, Thank you

[shell wind]

does anyone know any good setting to use with a Ryzen 5 2400g

[steel blade]

@shell wind There are no "best settings".
Please understand that every setup, will be very different.
Any guides or videos that claim otherwise are misinforming. Your best option is to start with a base and adjust as necessary.
Test, test, and test again. We are happy to offer suggestions for any issues you may be having, but not a list of settings.

[shell wind]

or a good base?

[plain sonnet]

use the auto config wizard for a base line

Please run the OBS auto-configuration tool. To use the auto-config, click on the Tools menu in OBS, select Auto-Configuration Wizard, and then just follow the on-screen directions. You can use this tool to get a set baseline settings for your hardware, and adjust as necessary from there.

[untold flint]

If you accidentally press X on one of the OBS.live overlays such as "Media request", "Chat" or "activity feed" how do you get them back? 😮

[odd kraken]

Select StreamElements at the top and then the dock you want to be displayed.

[hot siren]

Hey, just raised an issue on twitter, my overlays don't appear to be showing in OBS? They appear fine in chrome? I've tried re-adding them but no change?

[fiery lava]

screen shot your full obs screen

[paper parcel]

Soooooo, I need a little help here...the game audio is crisp, stream is crisp, when when I talk, my mic audio crackles like crazy....any ideas on how to rectify this?????

The mic is crisp in other software. It’s only OBS😩

[steel blade]

@paper parcel For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[paper parcel]

I’m irritated 😤

[amber nova]

Hi, So when trying to create a "game capture" I do everything i need to like specific screen and what game i wanna capture but once i click ok the screen just stays black

[tulip hamlet]

If it is not working even when running OBS as an administrator, there's likely nothing you can do in regards to that particular game. Some games just don't like game capture, and you'll instead need to use window or display capture.

[amber nova]

It works fine on streamlabs obs

but with the obs.live it just doesn't seem to want to work

I guess thats a rip

[tulip hamlet]

Alternatively you can ask in the OBS Discord.

[steel blade]

@amber nova For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[amber nova]

ty

[tulip hamlet]

OBS.Live is a plugin for OBS Studio and doesn't affect how game capture works.

[amber nova]

Alrighty thanks for your help!

[ocean token]

hi can anyone help.. on my starting soon overlay scene, the 10minute timer how do i reset back to 10mins so when i start the scene it counts down form 10 again as its stuck on 0

[tulip hamlet]

@ocean token If you have "shutdown source when not visible," leave the scene and come back.

[kindred fox]

Make sure you also check the refresh source when active

[violet musk]

hey guys is there any way to split stream chat and users in chat two separeta windwos

[lyric timber]

Is there a way to move your Overlays from SLOBS to SE and keep the settings from SLOBS?

[tulip hamlet]

While the settings can't be transferred, there is an import option in OBS.Live to upload your scenes to your account on the site.

[lyric timber]

By settings i mean where all the overlays are positioned etc...is that possible?

Or is it just gonna blanket move my overlays

[tulip hamlet]

Use the import option in OBS.Live. 🙂

And then look in your account's My overlays section on the site.

[lyric timber]

I keep getting a "Failed importing Scene Collection"

[tulip hamlet]

Imports can fail if you're attempting to import assets that are too large or Streamlabs-owned assets.

Check what might be too large, remove any Streamlabs-provided things, and try again.

[lyric timber]

This is Nerd or Die Overlay I bought from Nerd or Die.

[tulip hamlet]

In that case you should have a much easier option.

Nerd or Die provides StreamElements installation instructions. Importing is NOT recommended because the Streamlabs version is coded for their system, not ours.

[lyric timber]

Yeah, I have that and it's like resetting everything all over again 😢

[tulip hamlet]

Importing Nerd or Die from your Streamlabs account does not work. It's coded for Streamlabs, not StreamElements, and it would be a far more complicated conversion than just changing a few names.

You need to install through their provided instructions.

[lyric timber]

Which I did.

But it installs to the web app.

[steel blade]

@lyric timber To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[compact stirrup]

okay so i started on the se payment stuff and i put in some wrong info and need to restart but all it will show me is bank details required

if some one could help me with this soon id be much apprecitated

[steel blade]

@compact stirrup Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[wide haven]

i need help i cant get out of full screen mode?

[rugged quail]

For some reason my stream is delayed by multiple minutes. No delay is set in settings, any fix or is it my connection possibly?

@wide haven Click F11 or go to file on top left and exit fullscreen

[shy mountain]

Or use the windows key + shift + arrow keys @wide haven

@rugged quail Internet connection, twitch also has a setting for a delay in the dashboard.

[gritty thorn]

I'm having issues with my OBS constantly and seemingly randomly resizing the window. I have it set to maximize on one monitor but then it looks like it drags the bottom part even further down, but it doesn't even appear in the screen below

[shy mountain]

@gritty thorn If you press F11 does it go proper full screen?

or how exactly do you make obs full screen?

[gritty thorn]

I just click on the maximize button

[shy mountain]

are you using scaling on your resolution?

[gritty thorn]

Once maximized, it randomly resizes itself like it clicked on restore and dragged on the window from the bottom

[shy mountain]

restore?

where exactly?

[gritty thorn]

Let me see if I can record it

[shy mountain]

that would be great

[gritty thorn]

I'm trying to record it but I was able to capture some snapshots of what it does

[shy mountain]

i know what happens, the thing is, we can't reproduce this

to determine if its obs.live related or obs studio related or some other thing PC related

[gritty thorn]

would capturing it in a video help at all then?

[shy mountain]

well if you can

[gritty thorn]

yeah I'll try, I'm just leaving it recording in a window

[shy mountain]

thats why i asked "what restore button"

[gritty thorn]

oohh, the restore button up on the top right

you know the box that next to the close and minimize button? Once you maximize it, you have an option to restore it to the smaller window

[gritty thorn]

yeah, that's it

[shy mountain]

yea i get it, but this is what iget

it doesn't stretch on the bottom more

let me try and guess something

you have 2 monitors

[gritty thorn]

5 lol, but it was happening when I had 3

[shy mountain]

but one monitor has a higher resolution then the monitor OBS is on right?

5?

wtf man

[gritty thorn]

that might be it.... my main one is running 1440 and the 4 others are running 1080, but even if I move it in a 1080 window it still does it

[shy mountain]

i THINK

[gritty thorn]

it does this weird thing with restore, let me record it real quick

[shy mountain]

that obs is trying to stretch to the 1440p resolution

when that restore button is clicked

if you can reproduce it now

try and match all resolutions to 1080p just for sake of testing

and do the same thing

[gritty thorn]

like it's actually bigger than my monitor can handle, even at the smallest size lol

I'll try that

[shy mountain]

that that is weird

cuz my 'restore' button as you saw didn't do the same

[gritty thorn]

yeah

that's how my OBS used to work, normal lol

even with everything at 1080, it still does it lol

[shy mountain]

This is weird

if you do the placement of the monitors next to each other?

as in, in a line

[gritty thorn]

I think I figured something out...

let me know if this makes sense lol

is that normal behavior? enabling those options seem to create a locked dimension capacity

[shy mountain]

yes

sorta

there is a minimum height our docks are set to

this is their minimum

ok i get it now

so you stacked them on one side all of them

and they are basically more then your monitor's height

[gritty thorn]

ahhh

[shy mountain]

my question is

how did you stack them on 1 side?

i can't get all 3 on 1 side

unless i dock one of them into the other

[gritty thorn]

hahaha

yeah, moving them around fixed the window height issue

let me see if I can move it back to the right

[gritty thorn]

try it with stats

[shy mountain]

ok im noticing even the obs studio integration docks

have a minimum height

but i can't stack them more then 3

and i'm sorta managing to reproduce the issue

but i guess...theres no fix unless obs studio guys and us want to fuck up the docks

[gritty thorn]

I was able to stock everything on the right lol

[shy mountain]

i mean sure

if you dock them into each other

[gritty thorn]

yeah

[shy mountain]

i can do that as well, but the limit is 3 docks

as in 3 separate docks

you can dock all 5 or 10 into each other anyway

which tbh might be better placement if you don't want to look at stream info dock all the time

its not like you have to

[gritty thorn]

yeah, I think just decreasing the amount of items I have docked fixed it, hopefully lol

it hasn't auto resized on me yet. Not sure what would trigger the window to resize

[shy mountain]

the minimum height most likely

of the stacked docks

[gritty thorn]

nice. I think with this fixed, I'll finally be able to stream again lol

thank you!

[faint violet]

@sinful flint Thanks man, I found out they gotta be manually changed in each scene. It is a tideous process unfortunately.

[quick pivot]

hi I'm sure the issue I'm having is a simple fix i just cant seem to figure it out, i had the dock where i can change my stream title, the game I'm playing, the tags etc. but it just went away after i restarted obslive, how do i get it back?

[steel blade]

@quick pivot If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[haughty walrus]

For a few weeks now I've had an odd issue with lag on changing scenes sometimes. Audio transmits but video hangs entirely for about 5-10 seconds then it catches up again. At the times when it happens, OBS's log just shows this:

22:10:58.118: obs-browser: Blocked script execution in 'about:blank' because the document's frame is sandboxed and the 'allow-scripts' permission is not set. (source: https://streamelements.com/overlay/scripts/app-8a09da61b3.js:62)```

[shy mountain]

From what I..sorta understand here is...OBS is capping the FPs and is making the overlay initially lag out or something

[mossy palm]

Hi, how do I remove media request from my standard AlertBox and only have it on widget? rn it comes duplicated

[shy mountain]

wdym duplicated?

you see the video twice?

[mossy palm]

yeah

also sound doubles

[shy mountain]

just delete the widget from the overlays

make a blank overlay and add the media request widget to it

[mossy palm]

I have, but its still in alertbox

[shy mountain]

when you removed the widget from the overlay like so

[mossy palm]

oh wait 2sec

[shy mountain]

did you click "save"?

[mossy palm]

is all good now, thanks

[shy mountain]

[bold matrix]

hello! i have a problem after the last patch of obs and obs live. i play r6 siege and game capture fullscreen application shows only black screen, but only with this game, all other games work fine

[quasi snow]

did you try compatibility mode option ?

[bold matrix]

yes i tried that

[quasi snow]

and ofc I'm assuming you are running obs as admin

[bold matrix]

that right

[quasi snow]

did you also try window capture?

[bold matrix]

i did, in boarderless mode it works fine, but i lose fps and its a bit of problem

only full screen doesnt work

[quasi snow]

weird, are you also on obs +24?

[bold matrix]

i changed the resolutions nothing happens

no i am not

[quasi snow]

asking, sec

[bold matrix]

thank you for your help!

[quasi snow]

since you are running OBS as admin already, only thing left to try is revert back to OBS 23.2.1

[bold matrix]

hmmm i'll try that!

[quasi snow]

https://github.com/obsproject/obs-studio/releases/tag/23.2.1

downloads are in the bottom of page

[bold matrix]

so, sorry for the trouble but as it seems with the new patch, admin was disabled :/

i feel very stupid now

thank you very mutch for your help!

i didnt notice that cause at all other games full screen was working fine

[quasi snow]

ahhh hehe it's fine, glad it's working

[wooden dragon]

Hello. I just switched to OBS. I like to give shoutouts to everyone who shows up on my activity feed. My donations don't show up on the activity feed. Neither does the message that the donor wrote. The alert goes off and we can see that they donated in chat but not on the activity feed. Is there a way to fix this?

Thank you

[rugged quail]

Are you using the StreamElements tipping link?

[shy mountain]

He is

I see the last tip was received 7 hours ago and it has a message with it.

Try and refresh your filters on the activity feed

[heady hinge]

is there any way i can use yall software on apple laptop

[wooden dragon]

I'm using the streamelements tipping link. Can you tell me how to refresh my filters on the activity feed? Whenever I click on the cog on the activity feed in OBS, I don't see a refresh option @rugged quail @shy mountain

[shy mountain]

OBS.Live is not supported on Mac.

@wooden dragon Click this and then click away. It should refresh the filters

[wooden dragon]

I'll try that. Thank you @shy mountain

[heady hinge]

i hope yall can make it for the mac down the road

[copper copper]

hey guys

I had to reinstall obs.live, but when i uninstall it, i have an installation aborted, what should i do?

[violet musk]

Good Morning is there a way to seperate stream chat from the users tab

[odd kraken]

@copper copper What OBS Studio version are you on? Why do you want to reinstall OBS.Live?

@violet musk What are you referring to? What users tab?

[copper copper]

It had issues, I don't know why

I have the OBS v23.2.1

and of course I uninstalled it earlier and it has files that couldn't uninstall

[odd kraken]

Do you have a screenshot of the error message?

[copper copper]

nvm I solved the problem

[violet musk]

@odd kraken the stream chat dock in the upper right hand corner you can click on users and it will show the users in your channel or lurking

[steel mural]

@violet musk No this is not possible. You'd have to ask twitch to implement this feature.

[woven pebble]

Having an issue with OBS.live showing my animations super choppy for some reason. They used to be pretty smooth, I.E. I have a fountain explosion of emotes when someone follows, those emotes are so choppy its just unpleasing to watch. Any reason why this may be an issue?

[fiery lava]

check your hardware acceleration | obs>settings>advanced > scroll down>check/uncheck hardware acceleration

[woven pebble]

That fixed it! thank you!!

@fiery lava

I've got another mystery to solve.

I got like 20 gifted subs the other night, and my alert went off for every. single. one for like 15 minutes it felt like. Is there a way to just lump gifted subs like that into one alert?

Is it Variation settings > gifted sub?

[odd kraken]

yes.

[woven pebble]

Ok just verifying. thank you

So it wont go off for gifted subs AND subs, just gifted with this on?

[odd kraken]

create a viariation for comminity gifts.

[woven pebble]

Oh! got it.

[mental meteor]

Hi

I'm having trouble with scene animation

[fiery lava]

trouble?

[mental meteor]

I have a problem with scene transition animation

Im bad english

[plain sonnet]

please describe your issue

[violet musk]

@steel mural is it possbiel to have two sessions of the same dock or only one

[steel mural]

Yes. You're probably using the OBS.Live chat atm. If that's the case, go to View > Docks > Chat and open the native OBS chat dock

[mental meteor]

I have a problem with scene transition animation

[fiery lava]

yep

[mental meteor]

What is this @plain sonnet

Please turkish suppor because ım not speak english

[plain sonnet]

that is the second time someone has asked you to describe your issue, saying you have a problem doesnt help anyone help you fix it

[steel mural]

@mental meteor There is no Turkish support. You can use Google Translate and we will try our best to help you.

[mental meteor]

I told my problem

I can't create a scene transition animation

[plain sonnet]

are you still using SLOBS?

[mental meteor]

The problem I can not tell with translation

Ye Streamlabs obs

[steel blade]

@mental meteor We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[mental meteor]

No

[plain sonnet]

you need to speak to streamlabs

[mental meteor]

Scene transition animation problem

Bro sorry but ı don't speak english

You understand

I Don't Speak english

[plain sonnet]

we do not help with streamlabs

you need to ask them

[mental meteor]

Oh no

I will be damned

[fast remnant]

hi, so i accidentaly closed the tab on obs for media request and i dont know how to get it back, can anyone teach me? also im still trying to figure out how it works, one of the problems i had was that the settings never saved, and another one is everytime media was requested it just replayed the same video i put just to test it out

[odd kraken]

StreamElements at the top in OBS.Live to get the tab back.

[fast remnant]

wow i am blind

thanks for that

[odd kraken]

Did you hit save after editing the settings?

[fast remnant]

yes everytime

but when i close obs and open it again for another sream i gotta redo the settings

actually nevermind i fixed that problem

i thought i didnt

but the videos are echoing when i play the media

actually nevermind on that too im dumb god

my bad, but thanks for the help with the twitch widget

[sinful flint]

👍

[fast remnant]

ok you know what, lmao im so sorry, but my final question. this time it actually is a problem idk how to solve

each time a video is requested in the chat it keeps playing the one i request on the widget itself

so how does requesting videos for viewers actually work?

[rugged quail]

they have to use the command

!sr youtubelink

or

!sr song name and artist name

so i.e

!sr arctic monkeys arabella

[fast remnant]

it only works when im live right?

[rugged quail]

yep

[fast remnant]

ok awesome

and what if they want to tip?

[rugged quail]

Also you need to turn it on over here: https://streamelements.com/dashboard/bot-commands/default-commands

[odd kraken]

It should also work when you are offline afaik.

[rugged quail]

but it wont play tho ^

that was what i thought the question was

[odd kraken]

you can just hit play... can you?

[rugged quail]

but then... they cant hear it... since he is offline

[fast remnant]

yeah but offline to test it

id test it myself of course

[rugged quail]

oh like that, you can add songs to it yhea

[odd kraken]

in OBS you can hear it then.

[fast remnant]

yeah true but i was doing it through chat to see how a viewer would request it

im not having problems putting a video it was for the viewer

[rugged quail]

yes, you can hear it yourself, i misunderstood the question, thanks for clearing that up Benno

[fast remnant]

is sr in deafult chat command?

or do i have to add it ?

foudn it

alright thanks a bunch guys

[buoyant dock]

After the last OBS update I am getting really bad Audio Robotic audio (buffer underflow) when my render goes down. I am suspecting something to do with my CPU. It was working fine before. I don't really know if it is from OBS or from Virtual Audio Cables. It randomly goes between the normal and robotic voice. Any solution?

[steel blade]

@buoyant dock For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[fiery lava]

I would say if you switch to obs studio and same problem you may need to ask obs discord | obs>streamelements>switch to obs studio

[crisp vale]

After I installed SE.Live, Stream information and Twitch Stats dock not showing any information in OBS dashboard

[steel blade]

@crisp vale If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[crisp vale]

That did it

even though I'm sure that was the most simple tech support, I appreciate you helping. I tried to fix it with my own feeble rabbit brain to no avail

[rugged quail]

Perfect timing, came in to ask the same question

[rugged quail]

Hi. I've recently been hearing a lot of good things about OBS Live, and was thinking of swithing to it over StreamLabs OBS, since I'm having a lot of crashing issues with it lately.
I tried importing everything from StreamLabs, my scene collections... I have 11 and it always stalls for some reason on 9.
Is there something I need to do, is it unable to import something, if so what...
Also, will it import things like transitions and bitrate settings and stuff like that?
...will it import EVERYTHING, basically? What won't it carry over.
Thank you.

[fiery lava]

the import tool can not import big videos files or copy written assets (stream labs gifs) try removing those from any overlays first

[topaz prawn]

hey anyone here?

[steel blade]

@topaz prawn Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[topaz prawn]

neat. well firstly i had an idea for a follower alert but the animation and setting are preventing me from letting that happen. i also cant use multiple streamelements browser sources, only lets me use one link

[odd kraken]

Here is a YT video on the alertbox: https://www.youtube.com/watch?v=8LVRd2X4HvU
Also you can create multiple overlays, which have different urls for browser sources.

[topaz prawn]

yeah it wont let me for that

[odd kraken]

It won't let you do what for what?

Could you elaborate a bit please?

[topaz prawn]

streamelements obs wont let me use multiple browser sources for those

in different scenes

[odd kraken]

Why not? Just set them to shutdown when not visible.

[topaz prawn]

still nothing, its all good i'll figure out an alternate maybe im just doing something i'm not smart enough for LMAO

thank you ❤

[odd kraken]

If you still need help after that, let us know.

[topaz prawn]

appreciate it

[wooden dragon]

Hello @shy mountain you posted this

[tulip hamlet]

Please do not ping staff members. Not everyone is awake at all times.

[wooden dragon]

But my version doesn't have this option. Where do I go to find this?

[tulip hamlet]

That is not the activity feed that comes with StreamElements. Click in the StreamElements menu at the top and click Activity feed.

[rugged quail]

cam someone help me with reseting the dono goal ammount im trying to remove the ammount that has previously been donated but everytime i add the source it still has it

[odd kraken]

https://streamelements.com/dashboard/session -> goals tab

[tulip hamlet]

Goal progress is controlled at https://streamelements.com/dashboard/session

[wooden dragon]

Ok, thank you @tulip hamlet I'll try that. I'm new to both streamelements and this discord. I only tagged him because this was a conversation from this morning and I just got home.

It worked! Thank you 😊

[golden lodge]

hey whats does dropping frames mean??

[shy mountain]

Internet Issue most likely

https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues

[dusk sequoia]

Is there anyway to make connections of Screen Transitions like in SLOBS... or do i have to select each transition manually before i switch scenes every time i use one that's not the "Default."

[shy mountain]

https://www.google.com/search?q=OBS+Studio+Screen+transitions

[dusk sequoia]

I couldve asked google myself if i wanted too,which i already have... none of the results on that page pertain to my question and the one that does is a forum form over 2 years ago.

[shy mountain]

Just to point out, OBS.Live is an addon to OBS Studio, meaning that this is not the correct place to ask.
Other thing is, I'm not familiar with scene transitions and at this hour I don't think the people who know have risen from bed :/

Best place to ask would be here: https://discord.gg/obsproject

[dusk sequoia]

i am aware obs does not have this feature.... Streamlabs Obs does have a differnt feature added for transitions integrated in their software and i was wondering if Steam Elements had any such thing or not... That is why i have asked it here.

[shy mountain]

I'm really not sure what SLOBS feature you are referring to here, but I do see this in my own OBS

[obsidian cradle]

I'm in need of help with an idea for an overlay piece for my stream. I plan to do language learning on stream. I would like a side scrolling feed list of words I enter into the feed.
oldest item would be on the left side
each panel in the feed would contain: kana for the word, kanji (if available), and English translation.
How can I make this into a widget?

[shy mountain]

If its a custom widget you want, maybe ask in #dev-chat if anyone is willing to make this.

[obsidian cradle]

I'm not a programmer

[shy mountain]

If you want this widget to read chat and add the words to the event list with sliding animations and such

[obsidian cradle]

not read chat

[shy mountain]

If you are looking for a simple text file where you add the words

[obsidian cradle]

i would input new words myself

[shy mountain]

just place the things in a note pad

and add the text file as as source to OBS

[obsidian cradle]

it would have 3 items per feed item. kana, kanji, and english translation

[shy mountain]

I don't understand what you mean by "feed item"

[obsidian cradle]

something like this: http://prntscr.com/pmwu26

[shy mountain]

a simple thing, and as long as your windows has japanese language packa installed

you can do this

else if you want something like the above, customly colored and every word spaced out in boxes like that and so on, that will need custom code or some other custom build that idk how to even look for

[obsidian cradle]

i want separate blocks for each like in the picture above. and limit to say the last 5

[shy mountain]

that is a custom design

something we can't help with, afaik

[obsidian cradle]

there is custom widgets. i just dunno how to code

[shy mountain]

well custom widget might work for that, but not exactly for the control you want.

[pale quest]

I keep trying to upload my setup from mixer streamlabs and the sign in screen just does not load .

[shy mountain]

We don't have mixer support

[red epoch]

how to fix your loop on stream elements obs?

[odd kraken]

What loop are you referring to?

[red epoch]

on the stream its echoing

[odd kraken]

You voice is echoing? Or anything overlay related?

[red epoch]

my voice is echoing

[steel blade]

@red epoch For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[plain sonnet]

I'm guessing you have your stream open?

[rugged quail]

hi i cant seem to update my obs live

Are you receiving any errors?

wait i'll ss the error msg

That would help a lot! 😄

this is it though

i already restarted my obs but didnt fix it

[radiant pulsar]

just downloaded the latest OBS.Live where are these buttons to be able to open sources right thru OBS?

never mind found it. Had to go to properties first

[meager raven]

[rugged quail]

@rugged quail what version are you trying to update from (obs studios version and obs.live version)?

[fringe chasm]

I am having an issue that already have in other programs , the chat in obs live is blurrying in and out , being literally not able to read. It happens the same with league of legends, discord, whatsapp , etc etc, and the fix is turn FXAA down. However i go to nvidia control panel, set obs64.exe and set it FXAA to disabled, and still got blurred text in chat at obs. Anyone has this problem too?

[rugged quail]

@rugged quail im currently using 24.0.3

is that the version?

and the other obs.live version?

its in the right down corner

19.9.8.457

[topaz prawn]

is it possible for me to have the live chat widget show bttv/ffz emotes?

[meager raven]

Suppose to be available already.

[sullen sundial]

Is there a way for text to speak to be on for donation and bits

[topaz prawn]

yeah it was on me i forgot i name changed

wait FFZ isnt working but BTTV is

[odd kraken]

@sullen sundial enable the TTs option in the alertbox settings. Also make sure to Check the variations.

[sullen sundial]

Oh ok thanks a lot

[fiery lava]

@topaz prawn use !emotes update - if the bot doesn't respond with fetching new emotes, then make sure the command is enabled in the default list.

global emotes should show up from start but sometimes it needs to grab new ones

[topaz prawn]

ok do i put a space between emotes and update?

[fiery lava]

yep

[topaz prawn]

alright thank you

[exotic nebula]

in the latest obs.live update, i think i had high cpu usage
not sure whether it's an obs problem or not, but the task managers says that it's a browser overlay that is causing high cpu usage
can someone assist?

[fiery lava]

check hardware acceleration | obs>settings>advanced>scroll down check/uncheck

[sullen sundial]

What does CSS mean

[fiery lava]

Cascading Style Sheets (CSS) is a stylesheet language used to describe the presentation of a document written in HTML or XML (including XML dialects such as SVG, MathML or XHTML). CSS describes how elements should be rendered on screen, on paper, in speech, or on other media

Style the HTML

color/font/size position, etc

[sullen sundial]

oh ok do you put tts on in the overlay editor or the obs

[fiery lava]

alert boxes you turn on tts in the editor

[hard mantle]

I'm having the same issues as @exotic nebula . after the update this morning, my cpu usages is over 50%. browsers sources seem to be the issue as well.

[rugged quail]

Can you try the solution Friendly gave earlier?

check hardware acceleration | obs>settings>advanced>scroll down check/uncheck

[hard mantle]

already did that.

lowered it like 3-5%

[fiery lava]

can you expand taskmanger obs see which sub services are using the most

[hard mantle]

obs-browser-page are taking anywhere from 3% to 8% a piece.

[kindred fox]

How many are you running?

[fiery lava]

are they checked with disable when not visible in obs

[hard mantle]

no. doing that now

that brought it down quite a bit

i didnt think browser pages took that much cpu though.

[fiery lava]

kappagen and hype cup on that current overlay by chance?

[hard mantle]

all the browser sources are just themes from the website.

[fiery lava]

ok

[snow plover]

A friend have similar problems...

Does anyone have heard about that high cpu usage a bit more ? Happens after that update 🙂

[hard mantle]

Is there a way to roll back the update?

[rugged quail]

How can I import my scenes and stuff from Streamlabs OBS?

[odd kraken]

There is an import tool build in into OBS.Live. Select StreamElements at the top > import from other services.

[rugged quail]

You're a legend. Thank you so much! ^^

@odd kraken app meaning OBS.Live with StreamElements. It's an odd setup to me where I am used to opening one application and managing everything in the program. I haven't quite figured out how to get the overlays I setup on StreamElements into OBS.Live

[hard mantle]

use a browser source

[steel blade]

@rugged quail To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[fiery lava]

@graceful wagon can you check for video driver updates

[graceful wagon]

updated them about 25 min ago still getting message and rebooted pc

was working fine up until last update

[steel blade]

@graceful wagon Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[fiery lava]

then we can look at the log

[graceful wagon]

i cant open obs tho

[fiery lava]

let try reinstalling obs 24.0.3

[graceful wagon]

will i lose anything?

[fiery lava]

no

https://obsproject.com/download

[graceful wagon]

here we go 24.0.3

ok its up now but its asking to update which is what caused the issue before should i update again?

[fiery lava]

what does obs say at the top?

screen shot whole screen plz

[graceful wagon]

dont judge my dancing glow girl 😛

[fiery lava]

hit not now and see what you get

[graceful wagon]

im missing the side panels

with chat and such

[fiery lava]

okay

does it show obslive plugin info at bottom

[graceful wagon]

not seeing that leme ss again

[fiery lava]

okay

now test stream real quick then stop > then restart obs see if update prompts and try to update

[graceful wagon]

k

[hushed flame]

quick question: why is MediaRequest legal? isn't the music copyrighted?

i just don't want to get messed over

[fiery lava]

you can stream royalty free content

you can stream but you vods are what get ppl in trouble when music

[hushed flame]

but without a license? (If you went to a lawyer or something, that's fine)

[graceful wagon]

update prompted doing it now

[fiery lava]

the risk of a copywrite strike is on the channel. you can moderate Media request and only approve the music you want

[plain sonnet]

maybe you should check out youtube and twitch TOS

[hushed flame]

on twitch's tos rn

[graceful wagon]

seems good

[fiery lava]

^ magic

[graceful wagon]

😛

[rugged quail]

So, currently I'm importing my only scene from Streamlabs OBS to OBS.Live, it is Uploading the media files, but it seems to be stuck at 80%. I've restarted it already.

[plain sonnet]

media request only plays youtube videos, so if you are questioning how its legal, then you should be asking youtube why they are legal

[hushed flame]

youtube has a contract with the uploader. I don't. Thats all im saying

[fiery lava]

import tool can not import big video files or copy written assets (StreamLabs gifs) try removing those then import

[graceful wagon]

thanks for the help Geeks ❤

[rugged quail]

I'll give it a go, thanks.

[plain sonnet]

they may have a contact with the uploader, that doesnt mean anything for copyright music. they have it with the uploader, not the artist.

[rugged quail]

@fiery lava It worked! Thanks!:D

[hushed flame]

@fiery lava thx

[thorn chasm]

Hi, I was told on Twitter you guys could help diagnose my FPS issues?

[steel blade]

@thorn chasm Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[rugged quail]

So, while I'm playing a game, my keybinds for muting my mic and stuff doesnt work. How come?

Fixed!

[thorn chasm]

https://obsproject.com/logs/TlqDWJ7HL9z6e6gZ

[ashen sparrow]

Morning, curios is there way to have the media player on a separate audio channel? noob question? lol. I am just starting and trying to separate the game and the media player.

[kindred fox]

@thorn chasm https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FTlqDWJ7HL9z6e6gZ

Follow the steps in that link and when you’re finished get the log from the test stream

[merry tulip]

hello, just updates OBS.live and i got the error "failed to initialize video gpu not supported" and so on. i updated the gpu driver, still same problem. any idea?

[fiery lava]

reinstall obs 24.0.3

https://obsproject.com/download

[cloud oak]

hey guys, thank you for the update 🙏

is the dock positions being saved to the cloud thing automatic? or do I need to enable that somewhere

[fiery lava]

dock position is stored on computer

[cloud oak]

hm

the post in updates says "- Saving docks position in the cloud, so your layout will stay the same every time you log into your account."

[fiery lava]

you might be right let me re read release log to correct my statement

yes i see the post, nothing you need to turn on

[cloud oak]

cool, thanks

[fervent cypress]

Good Morning! I woke up to find an update for my OBS.live, however it says "failed" when i attempt to download/install updates. any thoughts?

[fiery lava]

try reinstalling obs 24.0.3 first

https://obsproject.com/download

[fervent cypress]

Gotcha, I'll give it a try straight away. Thank you! ❤

hmm.. odd, still getting error. Should i uninstall OBS.live and reinstall?