#helpdesk-selive
1 messages Β· Page 42 of 1
Are you using OBS.Live to rename the bot?
Thank you @plain sonnet I didnβt know how to put the stream key in and that worked thank you
i only saw the option via ground control, is there another place to rename the bot?
You can also rename it using OBS.Live: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
Another Question I want to import all streamlabs settings into streamelements and its been around 20 min and the "upload" is still on 16% I also restarted the upload but it still stuck at 16%
Do you have items larger than 10mb in your overlay?
I didn't notice that option before, i'll check it out later on thanks heaps @odd kraken π
To be honest I donΒ΄t know how can I check that?
But I dont think so
Still at 16% :(
You can try to import the alertboxes on their own and try to copy the scenes after this, but I am not sure, if it will get past the point you are at now.
How do I import them by their own :)?
Okay thanks and how do I import the Overlay now?
You can try to use the import tool in OBS.Live again. But I am not sure of another solution. Maybe another supporter has one.
Nothing works :/ But still thanks for the help
Just a thought. Are you using Nerd or Die overlays in Streamlabs?
No I dont use any of them
Try removing your alertbox from your scenes and try again after.
Worth a shot, right?
True :D let me try it
Is there a way to play music for stream without me hearing it but they can?
Hey! installed the OBS.Live plugin with the installer and tried to launch up OBS and it just crashed :/ I've attached the Error Log (:
@dreamy tendon You can use a tool like Voicemeeter, but the setup is up to yourself.
i searched up for a quick solution on google and got nothing so this was my second place to ask (:
@dreamy tendon u can actually use virtual audio cable, no voicemeeter needed
i just did it the other day π
@edgy ore Update OBS. Most recent version is 23.1.0. Need to download manually, the auto updater won't take you there.
that'd be a good idea thnx!
kinda... not exactly
is it an easy setup
yea. i can help u out if u want but probably not in this channel π
but basically u install the VAC (virtual audio cable) and route your music streaming software/app to output to the virtual audio cable then add a track in OBS for it
@tulip hamlet thnx i think it worked! its auto updating OBS.live plugin (:
@dreamy tendon you can do it without virtual audio cable
what does this button do exactly?
If you have a Media share widget in your overlay, the video will become visible in your overlay.
any tips on how to fix a bot that wont respond after clicking "send test message"
i need help with my obs stream elements thing
@edgy ore Did you attempt to rename in Ground Control or OBS.Live?
@split oak Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.
I can't seem to get my alerts to line up on Obs live from the alert box
@tulip hamlet using purely OBS.live and yea i did use a custom bot name, i also tried the normal StreamElements one and that was no differen
tt
@mellow topaz To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and β βShutdown source when not visibleβ https://youtu.be/KDvLynUqXI4
a buddyh of mine tipped me 25$ and for some odd reason i didnt get no alert at all but ic an see it in the feed , but if anything it defnitely went throug h to my paypal via the link i made the moderation was fine and there werent any bad words but id ont see it there or it popping up as it should . . im unable to also get the tip to let my streamlabs to know oh hey it received it but it doesnt see that at all or either i guess since i used the stream elements tip instead of streamlabs but thats besides the point....
@split oak What was the message included with the tip?
my obs streamelements is not loading properly I started a stream and the chat does not load up nor does the activity feed
@edgy ore Please screenshot the bot rename settings you're using.
it said Thank you for everything nice to see you bro Ojboy
@low thicket Do you have a StreamElements menu at the top?
what menu?
and so i just dont understand how its not working when my tip page is fine and everything else and i notiuce when using my overlay... it doesnt display him as my top or recent tipper its the 1st tip ive ever recieved in my stream life ./
@low thicket If you don't have a StreamElements menu at the top you have not installed OBS.Live to your OBS Studio client.
There is no StreamElements OBS. There's only OBS.Live, which is a plugin for OBS Studio.
that's what I mean
And again, if you don't see a StreamElements menu at the top of your OBS client, you do not have OBS.Live installed.
@low thicket
yes I have that
Then click it. Do you see options for Chat and Activity feed?
yes
Do they have checks next to them?
yes
Take a screenshot of your OBS client please. Do not crop anything.
i still need help
Under audio properties when I try to listen to my self talk I cant hear myself now with obs.live?
@split oak Please be patient. I'm only one person.
@low thicket The activity feed looks fine. As for the chat, click the refresh button in the top left.
Log out and log in through the StreamElements menu.
@split oak I replayed the alert and it worked fine.
Make sure you've actually added your overlay to OBS.
on obs or on the website?
Once you've created your overlay on the site you need to add it to OBS.
It doesn't just automatically show up.
Ok , what i mean is i created my overlay through player.me and ive used that browser source to detect my follows and so on so forth since it was easier for to make the overlay instead of stream elements... but if anything since im using OBS.Live i didnt get the alert or notification o the program.
Oh no i dont mind the player me overlay alerts, im strictly talking about the Stream Elements OBS.Live Activity Feed and its issue with not displaying the alert where i have been tipped.
When i think its setup the way ti should be. In my account followed by me loggin out and back in on the website. to make sure
And i would log in an dout on the Program and no alerts
It shows up fine in your activity feed.
aye appreciate the help @tulip hamlet good luck with helping the rest of these people haha π
On the feed it does but on obs nothing comes up π¦
What are you expecting to see in OBS exactly?
Well my alert of it saying so and so person tipped or donated followed by my donation alert song and a small animation
If you're not using our alerts, then nothing will show.
if it do a test on streamlabs dashboard it plays just fine as it should but i didnt use that as away to be tipped i used streamelements and it didnt play anything at all.
Player.Me doesn't magically know when you've received a StreamElements tip.
You must be using an alertbox through us to see tips received through us.
ohhhh okay so let me try that out whaere can i go to get the link?
You can create or edit overlays in the My overlays section of your StreamElements account.
no, no no the overlay like, for streamlabs i can copy the donation or alerts box link and itll play any animation or sound i have setup for that specific - feature, such as follows, subs and tips. its all in one link
so what link would i need to copy to add a browser source thats going to set off the same exact hing that streamlabs uses?
In StreamElements, alertboxes aren't their own standalone thing. They're one of many possible widgets added to an overlay.
And you add the overlay to OBS as a browser source.
so you're saying since there not a standalone feature or a combine thing like streamlabs i HAVE to use the streamelements overlay to see the alert?
Watch this video: https://www.youtube.com/watch?v=8LVRd2X4HvU
oh! i figured it out thank you for your help π
so turns out you were right with the My Overlays.... i had forgotten to copy the link to the u mmm.... my overlay under alertbox labeled thing that i had created and im able to see the tip or alert
since i had assumed it was like an all in one thing like streamlabs..... i had to copy each and every browser source alert i made I.E chatbox, Alerts, Media share links to OBS xD so thats my fault im sorry
thank you @tulip hamlet for your assistance i was baffled with this for soooo long
@tulip hamlet i need help. so how can i get media request to play on my stream, but make it to where it will not play into my headset. I have tried everything and all it wants to do is not play at all or play and completely deafen me. plz help and thanks
If you are using the MR from OBS.Live - it uses the default browser source audio track.
If you are running MR from the dashboard, you can reroute your own browser audio track to a different source, but the only way I know how to do it is via Voicemeeter Banana
So I accidentally closed the OBS Streaming tab, and I tried to turn it back on, but I t sends me to the original OBS tab
@rugged quail Run OBS as admin.
done
@uncut sigil I'm not sure I understand which tab you are referring to.
still nothing
@rugged quail For the best OBS support, please join their Official Discord @ discord.gg/obsproject
nevermind I got it thanks
@shy mountain so i can add the widgit into my browser overlay source and set it to go to my stream and i wont hear it in my mics. Got it. Thanks guys
No - the widget will play via the browser source default audio track from OBS
Which always defaults to Desktop audio
heya! for the streamelements bot does it work 24/7 even when stream is offline? currently trying to just test things out (:
hmm currently not getting a response from the bot
Because it was added before you renamed your channel
and it was stuck in your old name
Its back again
I did it yes
@rare night I thought you would like to know I still have ZERO luck solving my problems with the obs.live plug in for Stream Deck. Elgato has no idea why it won't work. If I create a second login profile and install it, it works fine. But on my main account it just won't work after dozens of diagnostic tests, reinstalls, and more. To say this is frustrating is an understatement.
Dear StreamElements-Team, thanks for your amazing work and quick support! I have a short question: Is it possible for the "Now playing" widget in the overlay to be hidden whenever SongRequest is not currently playing? Currently, it will always show the paused song. Or am I doing something wrong here? Thanks in advance!
Happy to report I fixed my StreamDeck problem on my own! YAY!
Anyone know if there will ever be an update to the StreamDeck OBS.LIVE plugin that will toggle the "show on stream" button that is part of the video request?
Hey, so I have media (music) playing in one of my sources and it's working well and my viewers can hear it but I can't. Is there any way I can make it so I can hear it as well?
in the audio mixer, right click on the music and select advanced properties, then make sure it is set to monitor AND output
Thanks π
What OBS studio version are you on and what OBS.Live version?
Please try to download the latest OBS.Live version here: https://www.obs.live/ and just install the plugin OBS.Live on top of your existing OBS Studio version.
will it keep all my settings etc?
Best to export your profiles an scenes just in case.
now my OBS Studio version is down to 21.1.2 π¦
can i update studio or will that break things again π
You should be good with updating Studio now and then update OBS.Live.
Is OBS.live just a plugin? Can't it be made available as a simple zip to put into the plugin folder?
This all seems to be unecessarily convoluted
@orchid solstice yes OBS.live just a plugin
yeah, updating to OBS Studio 23.1 breaks it again and it wants to update
Then simply don't update to 23.1 
yes, great idea, don't update your windows either, totally uneccessary
O.K. so here is the right way to do this.
- Install latest OBS Studio
- Install latest OBS.Live (don't check the OBS install)
- Profit
hey if obs make a update its of course will break OBS.live as OBS.live can't updates itself for updates what are not publicly available It's simple logic @orchid solstice 
that's not how software development works but i ahve no time to waste explaining it.
Have a nice day
wow
@radiant pulsar how did you solve the issue?
"Show on stream" is now available as an action on the streamdeck
Our last update added this
Is this where I ask about alerts suddenly not working in OBS when I test them?
There are two actions:
- Toggle Media Request Widget (Same as clicking "Show on Stream/Stop Showing on Stream")
- Toggle Media Request Video (Same action as clicking "Video on/off")
@hallow garden Are you using the emulator in the overlay editor?
Yes
!alerts
You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy
It was working fine Monday, and last night after I added the media request, it stopped, and I haven't gotten it to work again
If you aren't seeing them in OBS it's probably because the bottom red text "Show emulated events on stream" is not β
so heres a weird question, sometimes when i launch obs with the plugin, ill get this:
sometimes all the panels will just say "connection timed out" and have a reconnect button. None of the SE overlays will work during either of these instances, and I have to restart OBS maybe multiple times before everything looks normal and 100% loads. Is there a setting I need to toggle or just try a reinstall of obslive first?
@candid kernel If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:
- Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
- exit OBS (make sure OBS is not running)
- delete
%appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies - start OBS.Live
- Settings -> Stream -> disconnect -> connect
had same issue as screenshot when i started it back up after deleting the folder, the authorization screen for connecting twitch is just showing as a white screen
can you share a screenshot please?
auth screen when trying to connect twitch
@rare night I had to uninstall streamdeck and then delete the streamdeck folder in appdata. It wiped everything but now works.
I have the latest update to streamdeck but there is no 'show on stream' option listed under obs.live action items
@candid kernel Is it working, when you restart OBS?
That button does not toggle the video. When I click the button on obs.live it works, but that button does nothing
It only removes the video from the obs.live
Which action are you using?
Toggle Media Request Widget is what you want to show on stream/stop showing on stream
Toggle Media Request Video will toggle the video only on and off
that only is removing the video from obs.live panel, but doesn't activate the video on my overlay
Do you have the overlay widget in your scene?
jesus christ now it's working. I swear I was testing it for 1/2 an hour and it didn't work
@odd kraken restarted, panels are loading and working now, still white screen on auth for connecting twitch
I guess restarting everything must have cleared some weird error
Glad to hear it's working now. Keep us updated as it should always work just like the dock button π If it is inconsistent we'll have to investigate
@candid kernel White screen is normally a local issue. Can you try to disble your firewall or anti virus tool?
yeah one sec
ok that solved the white screen issue, everything is working so, fingers crossed me relaunching OBSLive won't break everything
ok it's still borked, this is what I get like, 80% of the time when launching
firewall/antivirus is still disabled just FYI π
@candid kernel Would you mind if I connect via teamviewer to take a closer look?
thats fine, do i need to download anything or
and hop in the teamviewer support voice channel if you'd like
I'm going to send you a DM
Is it possible to reroute the sound from media requests to a different audio device than default?
Not through OBS.Live, but yes if you handle it via the browser and route the browser's audio.
Also possible if you use the Ground Control application for Media Request which can have it's audio routed separately https://streamelements.com/groundcontrol
Export your scene collection. If you're using our cloud-based overlays, nothing else you need to do really.
not using clound base overlays
Makes situations like this far easier to handle. π
some i buy ihave the overlay picture
nethyrs can you remove my pc and backup for me ?
with team viewer
I cannot, no.
This is StreamElements support. We assist with StreamElements issues, not computer reformatting.
You may have better luck contacting a computer repair service. Maybe the Geek Squad at Best Buy?
They'll do this sort of thing for you, usually.
i was only asking to backup my obs live stuff not reformat pc forme
the reste i do myself
anyways thank
ok, I am not tech savvy. can anyone tell me why when I am not streaming this little thing is normal at 60fps. but as soon as I try to stream Final Fantasy 14 it drops to like 25 fps? I run the game on my SSD and in 4k on my main monitor... HELP! π’
@viral fiber Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
ok one sec
https://obsproject.com/logs/Ku3tBkPnPlc6OzT7
it isn't a very long stream. shortly after i saw it flash red and yellow and frames drop i stopped it.
theres no output data in this log https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FKu3tBkPnPlc6OzT7
but there is a few things to sort out in the report
oh?
let me try a different log
how do i upload previous logs?
https://obsproject.com/logs/F_lNOosw6SLXTIU_
ok this time (once twitch stopped being stupid) it didn't flash red and orange/yellow. It stayed green but the fps dropped to the 20s and my stream was super choppy
I don't see an output session in that log, but it looks like you are using a 4k monitor, and trying to stream at an output of 1080p. Trying to do that on single PC setup is not going to work well at all, it does not surprise me your output is low fps. If you provide a log with a session I can almost guarantee your GPU is being overloaded and the frames are being skipped from render lag, and possibly encoder overload
think you guys could help me figure out why my framerates are dropping in obs?
@upbeat crane Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
oh, it's not live, it's just when I'm idle
my problem isn't an internet issue, I get over 400 upload speed so
I don't have a log the provide yet because I haven't started streaming yet, I'm still editing my obs and twitch and stuff, is that alright? no matter how much I lower my graphics card settings and in game graphics unless I change my in game resolution to super low my frames on my game capture will drop and flux below 60
so I figured the problem might be in my obs settings
you can get a log from recording. but from what you say it sounds like encoder overload
ah, that sounds about right, my graphics card is the encoder and it's always being used at like 100 % when I tab back into game
if I use x264 will that solve it?
Post a log so we can see specs and settings
alright, let me figure that out real quick, I'm still new so this might take a while, I'll get back with you guys when I figure out my log
I know it's probably not hard but I don't wanna waste anyone's time if it takes too long lul
Bot post above gave instructions on posting a log
Even without an output session it will show specs and settings
https://obsproject.com/logs/IAi_EqLnz28gn1kr I think this is the log I just made
appreciate the help btw
Your output is 1080p, there is no way you will be able to achieve that output at a decent frame rate with that machine. Lower the output to 720p,and you will also want to lower your cam to 720p
ah, ok, lemme see if I that does it, do I have to turn down my in game resolution or is that cool ath 1080?
wow, it was the camera's resolution, that's hilarious. thank you guys for the help
Yeah, game can be 1080,it would just be stream output, it would downscale from the source, and 1080p web cams can be known to chew up resources
hello
@mortal moss Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.
my OBS Live want to log me in to twitch i want to log me in to youtube
OBS.Live is only available for twitch at this time.
Is there still anyone available i have a question about media request
@steep stag Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.
Media share is not auto playing when something enters the queue and the streamdeck buttons to control the media request are not working either
I have a 12h stream in a few hours so i was hopeing that someone could help me solve this issue
@steep stag Please only ask in one channel. Thank you.
I did an no one is answering
Not everyone is familiar with using a Streamdeck. As a result, you'll need to wait longer for someone who is familiar to be available to answer.
Oke but still i have the thing of media share not working
Media request does not autoplay unless you've already told it to start playing, in which case it will continue through the queue.
I have set it to autoplay and it still stops when there are video's in queue
Please add a few songs to the queue, or add a backup playlist.
So I am sure this has been asked, but couldnt find it, is S.E. going to come to Mixer or maybe work with restream?
We will be sure to let folks know if we introduce Mixer integration. In the meantime we would love to hear from more Mixer streamers interested in this feature.
gotcha, thank you
Trying to add Stream Effects to OBS.Live. I unpacked the files and everything. The .dll .pdb are in the right spot and so is the data folder. I've been working on this forever. Im stuck lol.
We can really help you with a plugin created by someone, you would need to contact the plugin author for support
Okay, thank you!
Hi, maybe I'm in the right place. I'm trying to set up two-machine streaming for the first time using obs-ndi plugin, and could use some help
@steep stag Where are you using media request? Website? OBS.Live? Please tag me in your response
@zealous ferry ‴
Yes I'm working from that
The second machine doesn't seem to be detecting the NDI signal from the first machine
It also doesn't have a field to name the NDI outputs on the primary machine,
Oh hang on, will it work if they have different versions of OBS?
My primary seems to have 21.1.2 but the secondary has 23.1.0, will this cause a problem?
I have no experience with the ndi plugin, but I would suggest both be on 23.1.0
I've been having an issue with my host alerts not popping up, nor are they appearing in the activity feed. It's been going on for a while, and I'm tired of trying to fix it myself. Can anyone shed light on why this is happening? All other alerts appear just fine.
@safe beacon Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All manual host events (0 hosts included and if filter set to 0)
- All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
- All auto host events with at least 1 viewer
Hello, I'm making the move from Streamlabs obs to Streamelements obs, I need assistance with overlay importing. I've exported my file from Streamlabs and saved it to my PC. It saves as a .overlay file. When i try to import an overlay file in Elements, its looking for a .json file. Help?
Exporting in that way will not work. You should import using the Import tool in the StreamElements menu at the top of OBS Studio.
Anyone can run into troubles with Elgato Stream Deck Plug-in? I know of the fixes Elgato recommends, but they don't work for me
@tulip hamlet ah I completely missed that menu.... thank you
been stuck at 80% 13of15..... should i maybe restart the program and try again?
Can you take a screenshot?
Media files... do you have a large asset in any of your overlays?
hmmm. hard to say, I have a few animated background file but not really big
Let it sit a bit. Could just be a big thing. If it takes too long, could be something that's too big.
I've exported this set of files in the past never takes more than maybe 3 mins
ok. I'll leave it be and maybe in an hour or so if it still same re set it?
Out of curiosity are you using any Nerd or Die assets?
no all assets are self made
Okay, just checking.
If it takes too long, yes, stop the import and look into your assets. If anything's more than I believe 10mb it'll cause this problem.
well i do use one animated cam boarder from them actually?
In that case, try removing that from your overlays before trying again, if you stop it and try again later.
ok, something wrong with nerd or die files?
Hunch I've been checking on. Could just be the way they're handled. I've seen someone else who had alerts from them, if I recall, and once removing them the import worked.
alright, thanks for the help
are your animations webm?
no
by going with webm over mp4/avi you is cut way down on the size of the files
i just removed a few sources that could be a issue, testing now
whats the total size of all the files you are trying to import
You will still have to set up your scenes and sources again. The import will just take what it can and create an overlay on the SE site
You can thank SLOBS for taking an open platform and closing it off with proprietary file formats for the scene collections
I'm going to shoot myself in the face, omg this is going to take hours to rebuild. 
Thanks for the help,
There are 3 things that might stop the import:
- The assets are over 10mb
- NoD copyrighted assets
- SLOBS default assets
Hi, I'm using OBS Live on OBS Studio, and every time I start OBS Studio, I have to sign into my Twitch account, even though it's linked. I can't use it until i do and it never remembers me even after i do sign in (even though it gives me the option to remember this computer for 30 days).
@midnight spruce If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:
- Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
- exit OBS (make sure OBS is not running)
- delete
%appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies - start OBS.Live
- Settings -> Stream -> disconnect -> connect
I do not have those paths in my OBS Studio directory and disconnecting and reconnecting did not resolve the issue.
You go to that folder location in your file explorer
Mo better. Thanks.
did it help or not? 
Yes, it stays connected if I close and reopen now
great
thanks for the help. Cheers
Hey so I have media playing to my headphones and as output but it sounds as if it's kind of doubling in the stream a bit. I found that when I listened to it directly the quality was worse in the stream and when I had it just as output I couldn't hear it, any ideas?
When the output is doubling it is playing somewhere else in an active widget in another overlay or in the overlay editor.
Sorted (hopefully) over Live chat ‴
Is it possible to change darkmode to non dark mode
yes you should be able to in your normal OBS settings
Well the chat and the notifications still in dark mode
hello, is there anyway to stop your 'PAGE HEADER BACKGROUND' from repeating when viewing your profile on Stream elements? ive set the image size to 1920 x 310 px
I have no clue why but when i change the sub alert video it wont save but everything else will.
@delicate holly Take a look at the variations in the event in the alertBox.
Thank you!! @odd kraken
@olive temple Please connect your Twitch and/or YouTube channel with Discord by going to β Settings and then Connections here in Discord. https://streamable.com/eg92w
ok, done.
please disable or edit the streamer mode settings in discord, to let us view the connections.
doesn't say its on but I've deactivated auto streamer mode
I still can't view it.
The displaying picture is also dependant on your screen resolution. So depending on your screen resolution you will maybe see it repeating.
is there anyway to centre it and stop the repeating?
I don't know, sorry.
ok no worries
Hi can i have some help?
is this the desk for pc?
Yes
thx
Hi can someone help me with a problem?
@night wigeon Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.
I have a question, I have recently switched from streamlabs OBS to OBS Live and I am trying to get my alerts from Streamlabs OBS to work on OBS Live and I am having a hard time figuring out how to do it. I have the Widget URL and it works when I use the alert when I have Streamlabs OBS open but not when it is closed
Is it still required to have a second account on Twitch to rename the StreamElements bot?
It is still required and probably won't change because the bot uses the account to be able to send messages. I mean, are you able to send messaged without an account?
@tiny plinth Can you please provide a screenshot of your OBS right now?
idk how to do hahaha
If you are using Windows 10, there is the Snipping Tool, to make screenshots.
@tiny plinth For the best OBS support, please join their Official Discord @ discord.gg/obsproject
@odd kraken
If there is an issue with the game capture or screen capoture, best to ask at the OBS discord for the right dimensions.
ok... i go hahah thx
@rugged quail What version of OBS Studio are you on now?
After Developer Mode enabled
@rugged quail Please donwload the latest OBS version on the website of OBS Studio https://obsproject.com/download
and then install the plugin only, without checking to install OBS studio again.
ok
@woven pulsar Is there an error in the developers console?
I don't think I am doing this in the console. How do I get there?
Press F12 on your keyboard when in chrome. Reload the page and try to import again please.
@odd kraken Now it's working, Thank you.
But now the function where I can see how many people are watching my stream is disappeared
Select the burger menu at the top left of the activity feed > StreamSettings > Toggle Show viewers count.
Benno is that what you are looking for?
yes it is. currently checking internally.
Thanks
Where are Streamsettings
@rugged quail If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:
- Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
- exit OBS (make sure OBS is not running)
- delete
%appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies - start OBS.Live
- Settings -> Stream -> disconnect -> connect
It used to was in View - Docks - And there it was
ok
I have installed Streamelements (Obs.live) but i cant find it
I only find OBS
Start OBS, the plugin should be active.
ok
Its the same as before
no streming settings
only the normal settings
I mean as u can see, Streamelements is on it
but not the function where i can see how many people are watching my stream
Then you have not followed the instructions above to get the docks back closely.
Hey, does anyone know how to regain sources and scenes i acidentally deleted them?
If you have deleted them in OBS, best to ask the OBS support, but I think there is no backup, unless you made one yourself.
All your overlays are stored in the cloud, so you can just add them back in as browser sources.
@rugged quail What was it?
But where is the setting for the viewer count
I found the activity feed and streamsetting
does obs live can be use now for youtube
No, no eta on when @analog epoch
I activated "show viewers count" but where is the number
where can i actually see it now
@rugged quail The OBS.Live viewer count setting is in your screenshot and if enabled it will be disabled at the bottom of the activity feed.
okay thanks
is there a url to put number of viewers in overlay
Afaik, there is no viewer count widget for the overlay.
yea i coudnt find one as well
Yo does the new streamelements spotify intergration work for offline files too?
offline files? can you elaborate please.
"local files" local mp3 files i play through spotify
Best to just test it. I am not sure, if they will be displayed.
Will we ever have a way to have media request pause spotify or what not?
Spotify will not have a media request option as that allows it to be monetized, which does break their ToS.
didnt mean that, just meant a way for stream elements media request to pause spotify when a song is requested
Oh, I see.
I don't believe the integration has any control over your Spotify account, it just pulls the song playing.
So it probably won't be able to do something like that.
Not right now, anyway.
Maybe in the future. It's new and I don't personally know the future plans for it.
kk, throw it in the feedback bin π
@maiden ridge Check out the new ideas board https://strms.net/ideas. You'll be able to add your ideas, upvote others that you like, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote the features that youβd like. The #ποΈ±feedback-and-ideas channel is best used for discussing ideas already on the board.
This may be a repeat question/issue but I have not found any fix so far and REALLY need some help. I have a Razer Ripsaw HD capture card and use it to record/stream via StreamElements OBSLive and my audio is completely jacked up, distorted, popping and delayed... does anyone have any idea what I can do to fix this issue asap?
BTW im capturing from Xbox One X
I'd recommend reaching out to Razer support for that first. Note that OBS.Live is a plugin for OBS Studio so if they get confused you can pretty much call it OBS Studio. The plugin doesn't touch the audio settings.
yea i have tried... even got a replacement sent out.. still the same problems π©
@ripe robin For the best OBS support, please join their Official Discord @ discord.gg/obsproject
Hey...when I installed OBS.Live on my pc and opened it, I tried to sign in, but it just kept loading and it wouldn't do anything.
Can you share a screenshot please? Maybe your anti virus tool or something different is blocking the communication.
Ok. Give me a sec
The left is my second monitor and that is OBS.live
I can try to allow OBS through networks because maybe it's my firewall
The only interesting part is that I clicked "Connect with Twitch.tv" and it opened the window, and then exited.
I'll try to allow OBS anyway
This is the firewall before I modified anything. I restarted the app and it still does it
Hey, I'm trying to set up my scenes etc with my stream deck but it's saying OBS studio needs updated as it's the latest version, when I try to update it via the help section in the taskbar it says it's the latest version?
What's the version number in the top left?
21.1.2
Just turn the Norton firewall off. @lethal bluff
Ok. I'll give it a shot
@gray solar Broken updater. Download the recent version from the site.
@gray solar 23.1.0 is latest.
No need for it, windows firewall would work just fine
Isn't 23.2.0 just a release candidate at the moment?
I have no idea
I just know that it auto-updated
Honestly, maybe that's my issue π
Yes, it's only a release candidate.
@tulip hamlet thank u v much
Alright. Well, if Norton wasn't the problem, then I wouldn't be suprised if it was the version of OBS Studio
is there a way after integrating spotify to make the !song command tell people what im listening to? rather than show my media request queue instead?
There is an API you can use to create such a command: https://discordapp.com/channels/141203863863558144/424943321794871296/460471841690222622
@odd kraken ok, also can i make it to where i dont have to show the widget on my overlay?
The command is not connected to the overlay. So you can set it up without using the overlay.
sweet, thank you
quick question how did you make ur profile pic a gif image , ive tried to do that and int doesnt animate
Where?
i mean like you r actual profile opr user and or serve rprofile picture
Again: Where?
YOu click the gear and it says under User Setterings my account and you selec edit to change your profile picture andim unable to set it as a gif image, just as you guys do for your server, its a nimating.
So you mean in Discord?
yes!
Have you paid for Nitro?
oh no i havent
There you go.
Since well, since i dont have nitro i upload the gif but it doesnt animate/
thats the reason why oh okay thank you for letting me knwo c:
i don't know where my media request window went on my obs live...
Check the StreamElements menu at the top. Is there a check next to Media request?
i dont even see a media request option on obs and everything is fine on the streamelemnts website
Do you have a StreamElements menu at the top?
yes
Take a screenshot of what's in it?
OBS live wont connect to twitch. Im on the strat up where is says connect to twitch or proceed without logging in.
@tulip hamlet Like its trying to load.
same here actually
Its Working now @tulip hamlet I figured it out.
Oh?
I hit the streamelements tab and saw it says log in. it poped up with the twitch login.
mine is still trying to log in, keeps loading and wont let me close anything, might try again tomorrow, but thank you @tulip hamlet
hey guys when i do a test subs etc it doesnt show up in the browser sources is this normal ?
@tiny apex You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy
ok where do i find that option ?
@ashen vapor if that was for me i know about where ot go for testing alerts
its more for the actuaL "Show Emulated events on stream" option i dont see
wow maybe needs to be given a icon or somthing its tiny option
Looking for help with OBS.Live, in particular, the group sources option doesnt exist with multiple sources selected
π¦
Sure it does.
Gif is not animating for me. Also, have cheer and tip set to same gif, but the gif only plays for tip. Cheer comes up as stock animation. Thoughts?
For the cheer test button
Videos play once. Gifs loop.
Do I upload as image or video then?
Gif always uploads as an image.
cant i make my media request play in my stream and i wont hear it through my headset? plz help
@full orchid Please don't ask in multiple channels.
It's possible with multiple audio sources or virtual sources.
how would i do that?
It's a more advanced setup, a bit outside of the kind of support we provide here.
ok. is it possible you could direct me to the correct support sources?
i have a video how u can, but u will lose your sound on google untill you turn it off basicly
what do you mean lose sound on google? i will not hear the games i play?
hi so my streamlabel events arent showing donations and I dont know why because i never had the problem before and i had 3 on stream
here is how i do it. i launch the media request on google chrome. i set chrome to my "speakers" as a output. (because i dont have any". i think capture "audio output" of my speakers. i cant hear the music, but viewers can. the downfall to that, is unless you turn chrome back to the normal output. u cant hear anything u play on chrome
@hybrid pollen What do you mean? Looking at your account, you don't have any overlays.
what do you mean no overlays? on the stream elements it shows i got tips but on my streamlabels it doesn't show the event at all
Streamlabels is Streamlabs.
so how would i get my streamelements to show a recent donation on stream?
Use StreamElements overlays instead.
so i copied a theme would i put it in browser source?
@hybrid pollen To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and β βShutdown source when not visibleβ https://youtu.be/KDvLynUqXI4
@ashen vapor how do i change audio output settings on apps?
i'll dm you my video
adding an alert overlay and having them broadcast on obs is what im havign trouble with
Watch the video linked above if you're still having trouble.
i did and thats for like a whole background i just want it for alerts and for it to sinc up
An overlay can have just an alertbox on it.
how can i take like the alerts and the camera spot off of the overlay?
You can select any widget in an overlay and press delete to get rid of it.
i am trying too and its not selecting anything
I dont have the option to group still
Sorry I dont know how to cut off the second screen from a screen capture
You're on a pretty old version of OBS. You should update, because your OBS version has a broken auto updater.
Grouping got added in OBS v22
I got this one straight off the website though π¦
I got it from stream elements webpage yesterday
Don't worry. Just download and install the newest OBS version from https://obsproject.com/ over your current installation.
will all my settings cross over?
No scenes/sources/settings get altered.
no as in none, or no as in No, they will get altered?
Everything stays the same
quick question on the top donation on the overlay it says top tip:no data how can i get it to update?
Click on the widget and see what type of tip its tracking. It might be session tip
Good evening guys. Quick question: I am having a bit of trouble with my microphone audio and can't seem to track down the source. When I use the record feature to "test" my settings, I can hear myself just fine but when I went to broadcast using OBS Live, there was no sound at all. Everything seems to be functioning properly and I have no filters applied.
@stoic anchor Check this setting.
Why cant i stream my screen ]
@rustic bear Please do not post in multiple channels. Also elaborate on your query.
Is the custom bot name broken in OBS-Live? Connecting the custom bot name doesn't do anything, and the name isn't on the drop down list.
so i downloaded OBS live to stream i have it all set up but it wont stream my screen
Have you added game sources?
Where do i do that im not used to OBS live
@rough oxide Seems to be working for me. Check the pinned video in this channel for the custom bot name. Make sure you are also meeting all the requirements
@shy mountain That setting is good.
@stoic anchor For the best OBS support, please join their Official Discord @ discord.gg/obsproject
@stoic anchor Audio issues, especially connected to mic/hardware nothing to do with our plugin.
@rustic bear On OBS where the Sources tab is - click the PLUS button and then "game capture"
@rustic bear https://www.youtube.com/watch?v=Zt_HVScA3Js check this video out as well
@shy mountain if you know of any other work arounds, I had it all working fine until I was forced to change the bots twitch password. All the steps are still verified, but OBS live won't pull that bot name in the list when I log into it through the activity feed section.
What OBS Studio version are you on? @rough oxide
23.1.0
There aren't any other reports and I can properly login with my own custom bot name.
I would suggest to maybe reinstall OBS.Live(the plugin part only).
Is there any update on being able to transfer overlays from stream labs to stream elements?
The latest OBS.Live update allwos importing of SLOBS scenes as overlays.
This will import your SLOBS scenes as overlays in the Dashboard here: https://streamelements.com/dashboard/overlays
It it not allowing to import overlays
What do you mean?
Refresh the page
Well I see one issue here
this widget should not be this big.
but I found another issue that shouldn't be a problem.
What is the other issue
Thats something extra
also idk why it shows that my widgets were not that size?
Should I delete all of them and try again?
Like the sizes are not correct for hand and face cam
as well as many assets are missing
Yea i'm looking at all the overlays and they seems really broken.
Well you can try with the delete and import again
so I just tried that
It still is giving me the blank check mark for overlays
and all still broken π¦
I think the assets may be combining
Im trying to get a hold of the devs on this
No, we should be sorry.
But there might be an edge case here where it breaks the overlays like that.
what do you mean by edge case?
in development that means a really specific set of circumstances that do a very special scenario or result
that can't be reproduced easily
Not that I'm aware of
When did this update come out
Almost a month ago if i'm not mistaken
I know I was waiting for this feature for a few months, and I saw a few steamers switching I knew something big happend
wow
I guess I am late to the party
I applaud the support you guys give, like actually thank you guys
Like you guys do it right
any update on devs?
I might be fast, but the devs arent - especially since they don't work today is it would be a saving grace if they replay today
all good
Hello, I accidentally banned an user from requesting songs, where can I unban him?
@sterile dagger There isn't a UI for this, but if you tell me your username and their username in a DM we can set a task for a developer to do this
when I try to βsign in with twitchβ via obs studio/obs live it never goes through, and I canβt close the program I end up having to restart my computer. Any idea whatβs going on?
@shy mountain I was the one having issues from Reddit. My Alertbox, followers goal, and recent follower widget didnβt work with my first stream but my chat worked fine.
@alpine crown If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:
- Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
- exit OBS (make sure OBS is not running)
- delete
%appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies - start OBS.Live
- Settings -> Stream -> disconnect -> connect
@deep birch I am forever stuck on this loading screen.
No way to cancel or disconnect, have to restart my computer every time
hey guys, so my stream is dropping frames - https://obsproject.com/logs/9llSrYBkPKwp1yUy
could someone kindly help please?
seems better for the OBS discord than here
well, it's cos i'm using obslive..
live is an extension. OBS is doing the heavy lifting and where the settings need to be changed. Try using OBS on its own to see if you have the same issue. Then you can isolate if it is OBS or OBSLive causing the issues
Happy Friday! Not sure where to ask this but my last few streams I havenβt been getting my stream report emails for my past few streams, and I double checked that my email is still correct in the system. Separate issue is my alerts almost never work, last night suddenly started working 2 hours into my stream, its just random. Thanks for any advice or direction!
Btw when they do work they take about 30 seconds from when the notification pops in chat to when it starts
Does anyone how to fix obs live not letting me group my sources wanted to group my webcam frame and my webcam but it doesn't give me the option to?
if you right click in the source list do you get the option for group?
i dont see the option after right clicking sadly i tried to see if it needed to be updated as well and it says that its up to date hmmm.
what version of obs are you on? (top left)
should i mabey restart my pc i tried to restart the app and that didnt work either
21.12 it says
oh okay thanks for the help man!
no worries
i cant sigh in on obs live pls help fix
I have a got some issue from obs.live
my stream is like this i change my obs studio to live
Hi! Is there a way to have a gif activate when a certain command or word (or bits) is used in chat?
Hi, is anyone aware of an issue with OBS Live and Elgato Stream desks?
Ok Just seen there is a newer version. I will try that π
is it crashing?
no, Just says this version isn't supported. and to update. The Update button in OBS did noting
I read a bit further up and saw there was v23
For some reason my video was choppy even though i didn't drop any frames and my cpu was at 60%. plus i have a verry strong/fast internet connection. help greatly appreciated
Any ideas why - whatever to stinger transition point (1 - 120000) or even frames (same numbers) it cuts into the scene rather then playing all the way through and introducing the scene.
The stinger is a swipe from left to right should swipe in across the scene and swipe out to show the new scene. when exiting it just stops playing and the new scene appears abruptly
@rotund jolt For the best OBS support, please join their Official Discord @ discord.gg/obsproject
ty
I can't seem to setup SE.Pay. If I click on the SE.Pay tab within the website, I just get the swirling loading image but nothing ever appears. The rest of the tabs work fine. This is with either Edge or IE. Also, when I try to setup payments within OBS.Live, I only get the option to setup PayPal, no SE.Pay option.
Please try to use the chrome browser, as our website is optimized for this browser.
I'm getting a network error, can't connect to my twitch account.
Twitch is experiencing some problems atm
yeah seems like twitch is having some issues
Seems fine in my browser
What seems fine? Elaborate please
not for me lol
Literally everyone else is just fine except for my own personal stream lol
I dropped 4000 frames over the past 10 mins
Are you sure? Take a look at #helpdesk-twitch
There are more people having problems right at this moment
and I restarted OBS, and now it completely disconnected my twitch
π We are currently investigating an issue with streamers connecting to servers. Stay tuned for updates!
Cool, thanks for the help
im having problems where i go to start the stream but says failed to connect to server
Look at the tweet posted a bit up please.
was gonna post about the streamelements dashboard not coming up, but I'm guessing it somehow has to do with this too lol
i have the same thing going on ant boy
Is this just affecting connecting to Twitch or is this screwing with everything like overlays and alerts? Cause my overlays are taking forever to show up in OBS.live. Fortunately I haven't gone live yet
Twitch has a big problem and some of our services are affected too. The devs are aware and looking into the issue.
figured, glad I checked here before embarking on what would have been ridiculous and painful troubleshooting. Thanks for the info β€
So as far as i understand media request is great and all but from the way i have everything set up the size i can see the video if i'm sharing it is miniscule.. is there a way to view it bigger so i can monitor it?
You can popout the widget/dock from the UI. @normal basin
but the video doesn't scale up...
Does the StreamElements bot have a command that triggers a gif/browser when certain words/commands are being said in chat? 
What do you mean?
Hmm I'm trying to get a word in chat to trigger a gif... but I think I need to make a notepad file or something for that
When you have an update, you have to first update OBS and then OBSLive ?
Can you not do only one ?
Also would like to DM someone and ask him questions with pictures etc
@rugged quail Why not use the stream store to have people trigger commands via keywords? The only downside of this method is the bot may respond with "X person has redeemed Y item"
Yeah I'm not looking for that
@heavy flare About the update. No, as code changes so must the plugin reattach it self to OBS Studio.
My birthday is in 1 month
And whenever someone cheers with a bday bits I want this gif to trigger in my overlay
Unless you are going to share some personal details, you can freely upload screenshots of your issue here.
@heavy flare ‴
@rugged quail 
I might have something for that, so I'll DM you later today ok?
I found this youtube vid on how to do it with gifs but it requires me to download another bot.... which used to be ankhbot and is now streamlabs I believe?
oh that would be great thanks!
Btw is there a SLOBS store or StreamElements store ?
For apps and stuff like that
What do you mean apps?
If you are looking for custom built widgets to show something different on your overlay
that is not part of our integrated widgets
check #widget-share
oh yeah use some of those and are sick what the community creates
my question regarding screenshots is if in OBS, is it possible to have a window of chat for example to be running from the top to the bottom of the screen?
Via this widget: https://github.com/StreamElements/widgets/tree/master/CustomChat
yes
What do you mean middle line? 
its like the line between the top widgets in obs and the bottom widgets, as you said you can't have 1 running from top to bottom
Are you talking something like this?
Im really getting confused as to what you want here 
I kinda would like the chat to be running from top to bottom of the screen π
Sorry, ain't really good to explain in english π€¦
no no π

have the red box running from top to bottom like the orange line
You will have to do this.
There are borders our docks can't cross by default so the only way is doing this.
By borders - dock borders in the UI of OBS
Exactly
Thank you so much
mostly for your patience β€
I knew there was something going on with borders, and didn't know the things were called docks
You can also do this, but you are loosing your scene preview
If you click on "View" you will see "Docks" which are essentially the scene and source control window and the other ones as well.
Or undock the chat from the UI and do this
even if you click somewhere else in OBS, the chat dock will be on top always
Oh yeah had tried it but still like the first video π
The monitor size effects alot too
Just giving options 
yeah π
Also with every update, does your obs goes back into default dock placing?
Yes - we are looking into adjusting that
Okay that would be awesome β€
With the new update, the twitch dashboard disapeared from the docks? π
either under view > docks or stream elements and select what you need
No dashboard (to change game titel etc.) found
view > docks > stream information
make sure you are logged in with your twitch account in settings > stream
@queen compass For the best OBS support, please join their Official Discord @ discord.gg/obsproject
Has anyone figured out whats the cause of this by any chance ? https://i.imgur.com/DzMoEbv.png
Hi, what is the command for deleting cookies from obs?
@hardy tulip If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:
- Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
- exit OBS (make sure OBS is not running)
- delete
%appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies - start OBS.Live
- Settings -> Stream -> disconnect -> connect
@chrome salmon Try and disable your firewall or AV and try to update again.
Hello, how can i test my timer? I set offline interval 1 min , but it's not working
@dry sphinx Ohhhhh , thank you !
No prob 
my obs is all the time thinking how to login on my twitch account and it's not happening
after the update, my title page is missing in action.........
@lucid lagoon If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:
- Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
- exit OBS (make sure OBS is not running)
- delete
%appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies - start OBS.Live
- Settings -> Stream -> disconnect -> connect
so we have to delete shit to make it work right...... all i did was update
@lucid lagoon You can also try to only log out of OBS studio and log back in.
Hello. After this update... obs is running extremely slow for me. Keeps saying not responding, my dashboards are gone ( chat, stream tools etc ), I see no option to show those dashboards. What can I do to fix this? Everything is updated including windows
to get the window back you need to log out and log back into obs
settings > stream
for the slowness, close obs then restart as admin, if it doesnt work upload a log
@young spindle Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
@left rapids Can you click 'Streamelements' on the top please. As there should be a Report issue button.
@plain sonnet okay. Thank you
@π»Americanπ» i reported that issue yesterday and still nothing but thanks for respond
During the weekend the devs are usually away.
It is still running slow even after running as admin. Here is the log. https://obsproject.com/logs/Pt4J0g7Sgm5azHkD
I don't see an Output session in that log.
Also you have Windows 10 Gaming turned on & using Intergrated GPU.
It may take 30 minutes for me to get a stream log because after the update everything in obs is running slow but, I'll get a clean log.
Turn off the Windows 10 gaming as well as it may help with performance.
Your windows is also extremely out of date, you are on a build that is from over a year ago
ok so
ok so the obs says host name found but no data of the requested type. theit says i am bound to and ipv6 and streaming services only have ipv4. whats this mean?
Set the bind to ip in your advanced settings back to default, if that does not help, you will want to go over to the OBS discord
!obshelp
For the best OBS support, please join their Official Discord @ discord.gg/obsproject
Hello
@drifting grove Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.
How do i know which font to add here?
@robust python Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/
Custom Fonts
Steps:
- Install the font on the streaming PC or choose a pre-installed windows font.
- In the overlay widget settings, select Text Settings
- Enable Custom Font
- Type the name of the font as it appears in the windows font directory (This is usually
C:\Windows\Fonts)
Note: After installing fonts, the browser and OBS must be restarted for the font to appear.
No. The font has to be installed on your pc to work.
So I type this text into the "Custom Font" box?
Try helvetica
or "Helvetica Compressed"
btw
I'm trying out the new spotify feature
do you have a list of commands to put into "message" ?
Right beneath the message field.
I'm blind
local mp3 files playing through Spotify won't show the album cover using the new spotify intergration. Is this intended?
Yes
Is there any way to hide these separators when no song is playing without actually removing them from the "Message" box?
Guys, why when i activate the Show on Stream.. i listen double???
@iron valve Make sure to β βShutdown source when not visibleβ for all browser sources (all OBS scenes). If using studio mode, uncheck βSwap Preview/Output scenes After Transitioning.β Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png
is there away to switch the obs live activity feed from twitch to youtube ?
Youtube is not supported at this time.
... ok
guys my obs from streamelements is giving me this weird effect on my webcam?? any fix?
Okay I think I mucked something up somehow. I opened OBS Studio rather than OBS.live Then I opened up OBS.live & now two of my panels are gone, I'm not sure how to bring them back 
- It's my stream information & stats things (the stats one directly from twitch, not the obs stats)
Well seeing as that's not what I was talking about lol
@warped abyss For the best OBS support, please join their Official Discord @ discord.gg/obsproject
It is not obs?
It is since I just downloaded obs streamelement
I had studio before working fine?
you asked that in obs, what did they say to do?
Ill ask it
Do y'all have any idea how to fix what I asked about or is that an OBS Community thing.
I'm not asking you.
No, I asked the people who know what they're talking about and have a role to show that. Please just let them answer when they're able.
Please be respectful of other members in this discord, they were trying to help, no need to be rude
@cosmic kestrel If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:
- Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
- exit OBS (make sure OBS is not running)
- delete
%appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies - start OBS.Live
- Settings -> Stream -> disconnect -> connect
I was not being rude at all. I told them I was asking people like you (with the role), not him.
Ohh I see
Okay thanks
You are coming off as rude and disrespectful
If that's how you'd like to take it, that's fine. But I wasn't.
I should just delete the obs profile cookies folder right?
Never mind, just logged out and back in, that seems to have fixed the problem.
Please don't fight. @cosmic kestrel We allow people without roles to also help if they want to help(they may or may not know the answer).
Thats how people become support heroes in our server and help out in their free time.
I had already told him I didn't want his help. And I wasn't fighting with him, nor was I being rude.
As for your issue, if you don't see "Streamelements" on the top bar in OBS, then you don't have OBS.Live installed.
Nah I figured out the problem, and I have OBS.Live installed.
The StreamElements thing is there, there were two bars that disappeared after an update though.
Which bars?
The Stream Information & Twitch Stats bars but like I said, they are back now.
May I DM you?
I make a habit of asking first, I feel like it's disrespectful to DM without asking, personally.
Lol, yeah. I get unsolicited DMs all the time. Alright, thanks.
Hey y'all, not sure if this is the right channel but I'm just curious on what the best way to use the SE overlay system is. I moved my stuff over from streamlabs, and recreated my overlays in SE but i'm getting really bad FPS drops in OBS (with or without obs.live enabled)
@lone linden Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
Ah cool. give me a sec to take a look at that
give me a sec to type this out (obs is running on the other computer, which i have dedicated to streaming)
should be it
Yep yep yep!
Last stream was last night, but I've been tinkering with OBS this morning so hopefully it has the right info
Shows no output, old version of obs, and windows 10 game bar is active.
no output?
What verison of obs?
I think there was one update yesterday that i skipped but beyond that i always keep it up to date
What's the exact number? Will be on the top left of OBS.
Certain Windows 10 gaming features can cause rendering and encoding issues when using OBS. It is recommended you disable them to ensure OBS performs at its best. As of March 2019,β¦
Yeah good call. I thought i got all that extra windows crap when i set this PC up but i must have missed that
Would be for the best. Also updating your OBS 
Yeah, doing that all now. I guess my main question is there anything stream elements related that could be causing problems? Regardless of the other facts, i was getting solid 60fps with the overlay done all bit by bit. When i moved it all into one SE browser source is when it got noticably worse. I even deleted all the other elements from OBS and didn't seem to help.
also as genral make sure obs is run as administrator importance cause things like audio can be funky
Ill try messing with that other stuff though. run the updates and disable all the Win10 junk
hmmm ok
Can you do a log with 1-2min of streaming so it will have some data?
Sure. give me a sec
Kappagen, hypecup, and animations in overlays are the most resource intensive, so of you have any of these in your overlay, it will use more resources. In some instances scrolling text can also cause issues for some users
Yeah I have a lot of animated elements (sorry, computer didn't seem to like the update, everything is freezing, going to reboot)
Maybe its just less intensive for OBS to load them as local files than to have them in the browser source?
Thought I don't have the kappagen or hype cup widgets. Mainly just animated cam borders, looping animations that kind of thing
I do have a few of the 'top cheer/new sub/resub' elements and the 'now playing' spotify thing. But other than that its just graphics for the most part
Okay, running a test stream now. I'll stream for a few minutes, swap scenes a few times and all that
The animations you have, are they webm?
shows no output.
Yeah most of the graphics are from nerdordie which all come as webm. A few I edited or color corrected in after effects but I made sure to render as webm again
Huh... not sure what that means. It was definitely streaming
wait wha
yeah theres nothing there what gives
I can see the log in the text file which has data
not sure why its not uploading
Is it possible to upload a txt file here?
did u select last log? or current
looking over it now
Cool. I didnt know you could look into the logs this deep. Cool stuff
i cant see my chat or my notification
i see a couple things. try the nvenc encoder. set your bitrate to 4000 and disable your Dot_Matrix_Animation_with_Grunge to see if anything changed
changes
@low ginkgo
@low ginkgo Please restart OBS. The plugin should be enabled after this. If not, please reinstall the plugin.
Hmmm ok. I feel like I tried NVENC back when it first became available and it was noticably worse performance (only a 1050ti in there) But I'll give it another whirl
i stream 6000bitrate 1080p on a gtx1050 with nvenc
Hmmm ok
u can do a test stream so u dont go live also (not sure if u knew that)
Is there any performance benefit to streaming at 720p instead? I downscaled thinking it might help but if its not going to make much difference i'll change it back
I knew you could but i've never done it that way before
i do it when testing so i dont go live for everyone
I don't have enough viewers to annoy with that yet hahah but yeah good to know
@lone linden your doing basically a super light downscale so it would be more benifical to set the base and output to 720p
if u need somone to jump in chat to give u feed back etc for test let me know i am happy to help u out man
@tiny apex Thanks! Gonna mess with the settings here a bit, then I might take you up on that
no worries if u need help settings wise especially in the audio department i can help u out with that as well π
i sebd u dm so u can just dm when your ready etc
When using NVENC, should i set the advanced setting to 'performance' or anything, or generally leave the default encoder settings?
Where is the dock to change the stream info after the update?


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