#helpdesk-selive

1 messages Β· Page 42 of 1

grand river
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Hey guys just wondering how to change the bot name with the OAUTH? each time i click on it now it says something changed a while ago and i'm not sure where to get the OAUTH from so i can customize the name of the bot

odd kraken
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Are you using OBS.Live to rename the bot?

latent willow
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Thank you @plain sonnet I didn’t know how to put the stream key in and that worked thank you

grand river
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i only saw the option via ground control, is there another place to rename the bot?

odd kraken
urban copper
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Another Question I want to import all streamlabs settings into streamelements and its been around 20 min and the "upload" is still on 16% I also restarted the upload but it still stuck at 16%

odd kraken
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Do you have items larger than 10mb in your overlay?

grand river
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I didn't notice that option before, i'll check it out later on thanks heaps @odd kraken πŸ˜ƒ

urban copper
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To be honest I donΒ΄t know how can I check that?

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But I dont think so

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Still at 16% :(

odd kraken
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You can try to import the alertboxes on their own and try to copy the scenes after this, but I am not sure, if it will get past the point you are at now.

urban copper
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How do I import them by their own :)?

odd kraken
urban copper
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Okay thanks and how do I import the Overlay now?

odd kraken
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You can try to use the import tool in OBS.Live again. But I am not sure of another solution. Maybe another supporter has one.

urban copper
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Nothing works :/ But still thanks for the help

tulip hamlet
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Just a thought. Are you using Nerd or Die overlays in Streamlabs?

urban copper
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No I dont use any of them

tulip hamlet
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Try removing your alertbox from your scenes and try again after.

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Worth a shot, right?

urban copper
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True :D let me try it

dreamy tendon
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Is there a way to play music for stream without me hearing it but they can?

edgy ore
odd kraken
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@dreamy tendon You can use a tool like Voicemeeter, but the setup is up to yourself.

edgy ore
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i searched up for a quick solution on google and got nothing so this was my second place to ask (:

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@dreamy tendon u can actually use virtual audio cable, no voicemeeter needed

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i just did it the other day πŸ˜›

tulip hamlet
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@edgy ore Update OBS. Most recent version is 23.1.0. Need to download manually, the auto updater won't take you there.

edgy ore
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that'd be a good idea thnx!

dreamy tendon
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Audio cable?

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so its a program

edgy ore
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kinda... not exactly

dreamy tendon
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is it an easy setup

edgy ore
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yea. i can help u out if u want but probably not in this channel πŸ˜›

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but basically u install the VAC (virtual audio cable) and route your music streaming software/app to output to the virtual audio cable then add a track in OBS for it

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@tulip hamlet thnx i think it worked! its auto updating OBS.live plugin (:

ashen vapor
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@dreamy tendon you can do it without virtual audio cable

edgy ore
tulip hamlet
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If you have a Media share widget in your overlay, the video will become visible in your overlay.

edgy ore
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ahh

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smart weSmart

edgy ore
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any tips on how to fix a bot that wont respond after clicking "send test message"

split oak
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i need help with my obs stream elements thing

tulip hamlet
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@edgy ore Did you attempt to rename in Ground Control or OBS.Live?

deep birchBOT
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@split oak Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

mellow topaz
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I can't seem to get my alerts to line up on Obs live from the alert box

edgy ore
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@tulip hamlet using purely OBS.live and yea i did use a custom bot name, i also tried the normal StreamElements one and that was no differen

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tt

deep birchBOT
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@mellow topaz To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and β˜‘ β€œShutdown source when not visible” https://youtu.be/KDvLynUqXI4

split oak
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a buddyh of mine tipped me 25$ and for some odd reason i didnt get no alert at all but ic an see it in the feed , but if anything it defnitely went throug h to my paypal via the link i made the moderation was fine and there werent any bad words but id ont see it there or it popping up as it should . . im unable to also get the tip to let my streamlabs to know oh hey it received it but it doesnt see that at all or either i guess since i used the stream elements tip instead of streamlabs but thats besides the point....

tulip hamlet
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@split oak What was the message included with the tip?

low thicket
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my obs streamelements is not loading properly I started a stream and the chat does not load up nor does the activity feed

tulip hamlet
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@edgy ore Please screenshot the bot rename settings you're using.

split oak
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it said Thank you for everything nice to see you bro Ojboy

tulip hamlet
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@low thicket Do you have a StreamElements menu at the top?

edgy ore
low thicket
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what menu?

split oak
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and so i just dont understand how its not working when my tip page is fine and everything else and i notiuce when using my overlay... it doesnt display him as my top or recent tipper its the 1st tip ive ever recieved in my stream life ./

tulip hamlet
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@low thicket If you don't have a StreamElements menu at the top you have not installed OBS.Live to your OBS Studio client.

low thicket
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ive been streaming of obs stream elements fine for over a month now?

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off of*

tulip hamlet
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There is no StreamElements OBS. There's only OBS.Live, which is a plugin for OBS Studio.

low thicket
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that's what I mean

tulip hamlet
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And again, if you don't see a StreamElements menu at the top of your OBS client, you do not have OBS.Live installed.

low thicket
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obs.live for streamelements

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I do not understand what you mean by menu?

mellow topaz
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Oh derp i figured it out. Thanks

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I was trying to use my old Streamlabs stuff LUL

tulip hamlet
low thicket
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yes I have that

tulip hamlet
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Then click it. Do you see options for Chat and Activity feed?

low thicket
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yes

tulip hamlet
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Do they have checks next to them?

low thicket
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yes

tulip hamlet
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Take a screenshot of your OBS client please. Do not crop anything.

split oak
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i still need help

mellow topaz
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Under audio properties when I try to listen to my self talk I cant hear myself now with obs.live?

low thicket
tulip hamlet
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@split oak Please be patient. I'm only one person.

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@low thicket The activity feed looks fine. As for the chat, click the refresh button in the top left.

low thicket
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I have done that already

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i feel like it is not linked with twitch

tulip hamlet
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Log out and log in through the StreamElements menu.

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@split oak I replayed the alert and it worked fine.

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Make sure you've actually added your overlay to OBS.

split oak
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on obs or on the website?

tulip hamlet
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Once you've created your overlay on the site you need to add it to OBS.

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It doesn't just automatically show up.

low thicket
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i believe that has worked the chat bits have loaded back in

split oak
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Ok , what i mean is i created my overlay through player.me and ive used that browser source to detect my follows and so on so forth since it was easier for to make the overlay instead of stream elements... but if anything since im using OBS.Live i didnt get the alert or notification o the program.

tulip hamlet
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We can't troubleshoot issues with player.me alerts.

split oak
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Oh no i dont mind the player me overlay alerts, im strictly talking about the Stream Elements OBS.Live Activity Feed and its issue with not displaying the alert where i have been tipped.

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When i think its setup the way ti should be. In my account followed by me loggin out and back in on the website. to make sure

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And i would log in an dout on the Program and no alerts

tulip hamlet
low thicket
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aye appreciate the help @tulip hamlet good luck with helping the rest of these people haha πŸ˜‰

split oak
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On the feed it does but on obs nothing comes up 😦

tulip hamlet
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What are you expecting to see in OBS exactly?

split oak
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Well my alert of it saying so and so person tipped or donated followed by my donation alert song and a small animation

tulip hamlet
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If you're not using our alerts, then nothing will show.

split oak
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if it do a test on streamlabs dashboard it plays just fine as it should but i didnt use that as away to be tipped i used streamelements and it didnt play anything at all.

tulip hamlet
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Player.Me doesn't magically know when you've received a StreamElements tip.

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You must be using an alertbox through us to see tips received through us.

split oak
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ohhhh okay so let me try that out whaere can i go to get the link?

tulip hamlet
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You can create or edit overlays in the My overlays section of your StreamElements account.

split oak
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no, no no the overlay like, for streamlabs i can copy the donation or alerts box link and itll play any animation or sound i have setup for that specific - feature, such as follows, subs and tips. its all in one link

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so what link would i need to copy to add a browser source thats going to set off the same exact hing that streamlabs uses?

tulip hamlet
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In StreamElements, alertboxes aren't their own standalone thing. They're one of many possible widgets added to an overlay.

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And you add the overlay to OBS as a browser source.

split oak
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so you're saying since there not a standalone feature or a combine thing like streamlabs i HAVE to use the streamelements overlay to see the alert?

tulip hamlet
split oak
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oh! i figured it out thank you for your help πŸ˜„

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so turns out you were right with the My Overlays.... i had forgotten to copy the link to the u mmm.... my overlay under alertbox labeled thing that i had created and im able to see the tip or alert

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since i had assumed it was like an all in one thing like streamlabs..... i had to copy each and every browser source alert i made I.E chatbox, Alerts, Media share links to OBS xD so thats my fault im sorry

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thank you @tulip hamlet for your assistance i was baffled with this for soooo long

full orchid
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@tulip hamlet i need help. so how can i get media request to play on my stream, but make it to where it will not play into my headset. I have tried everything and all it wants to do is not play at all or play and completely deafen me. plz help and thanks

shy mountain
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If you are using the MR from OBS.Live - it uses the default browser source audio track.

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If you are running MR from the dashboard, you can reroute your own browser audio track to a different source, but the only way I know how to do it is via Voicemeeter Banana

uncut sigil
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So I accidentally closed the OBS Streaming tab, and I tried to turn it back on, but I t sends me to the original OBS tab

rugged quail
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My game capture only shows a blackscreen and nothing else thinkies

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any ideas?

shy mountain
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@rugged quail Run OBS as admin.

rugged quail
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done

shy mountain
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@uncut sigil I'm not sure I understand which tab you are referring to.

rugged quail
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still nothing

deep birchBOT
uncut sigil
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nevermind I got it thanks

full orchid
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@shy mountain so i can add the widgit into my browser overlay source and set it to go to my stream and i wont hear it in my mics. Got it. Thanks guys

shy mountain
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No - the widget will play via the browser source default audio track from OBS

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Which always defaults to Desktop audio

edgy ore
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heya! for the streamelements bot does it work 24/7 even when stream is offline? currently trying to just test things out (:

shy mountain
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Yes

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Its cloud based so it works while offline

edgy ore
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hmm currently not getting a response from the bot

shy mountain
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Because it was added before you renamed your channel

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and it was stuck in your old name

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Its back again

edgy ore
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oh

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did u do that?

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or did it..?

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huh

shy mountain
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I did it yes

edgy ore
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wow thanks kind sir

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i had a feeling it had to do with the name

radiant pulsar
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@rare night I thought you would like to know I still have ZERO luck solving my problems with the obs.live plug in for Stream Deck. Elgato has no idea why it won't work. If I create a second login profile and install it, it works fine. But on my main account it just won't work after dozens of diagnostic tests, reinstalls, and more. To say this is frustrating is an understatement.

storm gorge
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Dear StreamElements-Team, thanks for your amazing work and quick support! I have a short question: Is it possible for the "Now playing" widget in the overlay to be hidden whenever SongRequest is not currently playing? Currently, it will always show the paused song. Or am I doing something wrong here? Thanks in advance!

radiant pulsar
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Happy to report I fixed my StreamDeck problem on my own! YAY!

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Anyone know if there will ever be an update to the StreamDeck OBS.LIVE plugin that will toggle the "show on stream" button that is part of the video request?

hearty swallow
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Hey, so I have media (music) playing in one of my sources and it's working well and my viewers can hear it but I can't. Is there any way I can make it so I can hear it as well?

plain sonnet
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in the audio mixer, right click on the music and select advanced properties, then make sure it is set to monitor AND output

hearty swallow
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Thanks πŸ˜„

orchid solstice
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Why? How? thank you

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PS: I can stream and i run as admin.

odd kraken
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What OBS studio version are you on and what OBS.Live version?

orchid solstice
odd kraken
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Please try to download the latest OBS.Live version here: https://www.obs.live/ and just install the plugin OBS.Live on top of your existing OBS Studio version.

orchid solstice
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will it keep all my settings etc?

odd kraken
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Best to export your profiles an scenes just in case.

orchid solstice
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now my OBS Studio version is down to 21.1.2 😦

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can i update studio or will that break things again πŸ˜›

odd kraken
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You should be good with updating Studio now and then update OBS.Live.

orchid solstice
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Is OBS.live just a plugin? Can't it be made available as a simple zip to put into the plugin folder?

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This all seems to be unecessarily convoluted

leaden fog
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@orchid solstice yes OBS.live just a plugin

orchid solstice
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yeah, updating to OBS Studio 23.1 breaks it again and it wants to update

leaden fog
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Then simply don't update to 23.1 LUL

orchid solstice
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yes, great idea, don't update your windows either, totally uneccessary

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O.K. so here is the right way to do this.

  • Install latest OBS Studio
  • Install latest OBS.Live (don't check the OBS install)
  • Profit
leaden fog
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hey if obs make a update its of course will break OBS.live as OBS.live can't updates itself for updates what are not publicly available It's simple logic @orchid solstice LUL

orchid solstice
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that's not how software development works but i ahve no time to waste explaining it.
Have a nice day

leaden fog
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oh haha whatever kid LUL

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lmao and he leaves the server LUL

radiant pulsar
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wow

rare night
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@radiant pulsar how did you solve the issue?

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"Show on stream" is now available as an action on the streamdeck

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Our last update added this

hallow garden
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Is this where I ask about alerts suddenly not working in OBS when I test them?

rare night
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There are two actions:

  • Toggle Media Request Widget (Same as clicking "Show on Stream/Stop Showing on Stream")
  • Toggle Media Request Video (Same action as clicking "Video on/off")
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@hallow garden Are you using the emulator in the overlay editor?

hallow garden
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Yes

rare night
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!alerts

deep birchBOT
hallow garden
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It was working fine Monday, and last night after I added the media request, it stopped, and I haven't gotten it to work again

rare night
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If you aren't seeing them in OBS it's probably because the bottom red text "Show emulated events on stream" is not βœ…

candid kernel
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so heres a weird question, sometimes when i launch obs with the plugin, ill get this:

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sometimes all the panels will just say "connection timed out" and have a reconnect button. None of the SE overlays will work during either of these instances, and I have to restart OBS maybe multiple times before everything looks normal and 100% loads. Is there a setting I need to toggle or just try a reinstall of obslive first?

deep birchBOT
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@candid kernel If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
  2. exit OBS (make sure OBS is not running)
  3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. start OBS.Live
  5. Settings -> Stream -> disconnect -> connect
candid kernel
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had same issue as screenshot when i started it back up after deleting the folder, the authorization screen for connecting twitch is just showing as a white screen

odd kraken
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can you share a screenshot please?

candid kernel
radiant pulsar
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@rare night I had to uninstall streamdeck and then delete the streamdeck folder in appdata. It wiped everything but now works.
I have the latest update to streamdeck but there is no 'show on stream' option listed under obs.live action items

odd kraken
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@candid kernel Is it working, when you restart OBS?

radiant pulsar
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That button does not toggle the video. When I click the button on obs.live it works, but that button does nothing

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It only removes the video from the obs.live

rare night
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Which action are you using?

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Toggle Media Request Widget is what you want to show on stream/stop showing on stream

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Toggle Media Request Video will toggle the video only on and off

radiant pulsar
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that only is removing the video from obs.live panel, but doesn't activate the video on my overlay

rare night
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Do you have the overlay widget in your scene?

radiant pulsar
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jesus christ now it's working. I swear I was testing it for 1/2 an hour and it didn't work

candid kernel
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@odd kraken restarted, panels are loading and working now, still white screen on auth for connecting twitch

radiant pulsar
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I guess restarting everything must have cleared some weird error

rare night
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Glad to hear it's working now. Keep us updated as it should always work just like the dock button πŸ˜ƒ If it is inconsistent we'll have to investigate

odd kraken
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@candid kernel White screen is normally a local issue. Can you try to disble your firewall or anti virus tool?

candid kernel
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yeah one sec

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ok that solved the white screen issue, everything is working so, fingers crossed me relaunching OBSLive won't break everything

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ok it's still borked, this is what I get like, 80% of the time when launching

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firewall/antivirus is still disabled just FYI πŸ˜ƒ

rare night
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@candid kernel Would you mind if I connect via teamviewer to take a closer look?

candid kernel
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thats fine, do i need to download anything or

rare night
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and hop in the teamviewer support voice channel if you'd like

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I'm going to send you a DM

tame sandal
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Is it possible to reroute the sound from media requests to a different audio device than default?

tulip hamlet
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Not through OBS.Live, but yes if you handle it via the browser and route the browser's audio.

tame sandal
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ah k

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tnx

rare night
grizzled swift
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how do we backup obs.live

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i wanna format pc

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i dont want to redo everything

tulip hamlet
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Export your scene collection. If you're using our cloud-based overlays, nothing else you need to do really.

grizzled swift
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not using clound base overlays

tulip hamlet
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Makes situations like this far easier to handle. πŸ˜ƒ

grizzled swift
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some i buy ihave the overlay picture

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nethyrs can you remove my pc and backup for me ?

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with team viewer

tulip hamlet
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I cannot, no.

grizzled swift
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😦

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😩

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or show me the way

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if you can

tulip hamlet
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This is StreamElements support. We assist with StreamElements issues, not computer reformatting.

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You may have better luck contacting a computer repair service. Maybe the Geek Squad at Best Buy?

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They'll do this sort of thing for you, usually.

grizzled swift
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i was only asking to backup my obs live stuff not reformat pc forme

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the reste i do myself

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anyways thank

viral fiber
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ok, I am not tech savvy. can anyone tell me why when I am not streaming this little thing is normal at 60fps. but as soon as I try to stream Final Fantasy 14 it drops to like 25 fps? I run the game on my SSD and in 4k on my main monitor... HELP! 😒

deep birchBOT
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@viral fiber Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

viral fiber
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ok one sec

plain sonnet
viral fiber
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oh?

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let me try a different log

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how do i upload previous logs?

warm pewter
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I don't see an output session in that log, but it looks like you are using a 4k monitor, and trying to stream at an output of 1080p. Trying to do that on single PC setup is not going to work well at all, it does not surprise me your output is low fps. If you provide a log with a session I can almost guarantee your GPU is being overloaded and the frames are being skipped from render lag, and possibly encoder overload

upbeat crane
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think you guys could help me figure out why my framerates are dropping in obs?

deep birchBOT
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@upbeat crane Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

upbeat crane
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oh, it's not live, it's just when I'm idle

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my problem isn't an internet issue, I get over 400 upload speed so

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I don't have a log the provide yet because I haven't started streaming yet, I'm still editing my obs and twitch and stuff, is that alright? no matter how much I lower my graphics card settings and in game graphics unless I change my in game resolution to super low my frames on my game capture will drop and flux below 60

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so I figured the problem might be in my obs settings

plain sonnet
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you can get a log from recording. but from what you say it sounds like encoder overload

upbeat crane
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ah, that sounds about right, my graphics card is the encoder and it's always being used at like 100 % when I tab back into game

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if I use x264 will that solve it?

warm pewter
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Post a log so we can see specs and settings

upbeat crane
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alright, let me figure that out real quick, I'm still new so this might take a while, I'll get back with you guys when I figure out my log

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I know it's probably not hard but I don't wanna waste anyone's time if it takes too long lul

warm pewter
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Bot post above gave instructions on posting a log

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Even without an output session it will show specs and settings

upbeat crane
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appreciate the help btw

warm pewter
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Your output is 1080p, there is no way you will be able to achieve that output at a decent frame rate with that machine. Lower the output to 720p,and you will also want to lower your cam to 720p

upbeat crane
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ah, ok, lemme see if I that does it, do I have to turn down my in game resolution or is that cool ath 1080?

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wow, it was the camera's resolution, that's hilarious. thank you guys for the help

warm pewter
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Yeah, game can be 1080,it would just be stream output, it would downscale from the source, and 1080p web cams can be known to chew up resources

mortal moss
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hello

deep birchBOT
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@mortal moss Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

mortal moss
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my OBS Live want to log me in to twitch i want to log me in to youtube

odd kraken
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OBS.Live is only available for twitch at this time.

steep stag
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Is there still anyone available i have a question about media request

deep birchBOT
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@steep stag Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

steep stag
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Media share is not auto playing when something enters the queue and the streamdeck buttons to control the media request are not working either

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I have a 12h stream in a few hours so i was hopeing that someone could help me solve this issue

tulip hamlet
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@steep stag Please only ask in one channel. Thank you.

steep stag
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I did an no one is answering

tulip hamlet
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Not everyone is familiar with using a Streamdeck. As a result, you'll need to wait longer for someone who is familiar to be available to answer.

steep stag
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Oke but still i have the thing of media share not working

tulip hamlet
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Media request does not autoplay unless you've already told it to start playing, in which case it will continue through the queue.

steep stag
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I have set it to autoplay and it still stops when there are video's in queue

tulip hamlet
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Please add a few songs to the queue, or add a backup playlist.

west trail
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So I am sure this has been asked, but couldnt find it, is S.E. going to come to Mixer or maybe work with restream?

tulip hamlet
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We will be sure to let folks know if we introduce Mixer integration. In the meantime we would love to hear from more Mixer streamers interested in this feature.

west trail
#

gotcha, thank you

stark herald
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Trying to add Stream Effects to OBS.Live. I unpacked the files and everything. The .dll .pdb are in the right spot and so is the data folder. I've been working on this forever. Im stuck lol.

warm pewter
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We can really help you with a plugin created by someone, you would need to contact the plugin author for support

stark herald
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Okay, thank you!

zealous ferry
#

Hi, maybe I'm in the right place. I'm trying to set up two-machine streaming for the first time using obs-ndi plugin, and could use some help

rare night
#

@steep stag Where are you using media request? Website? OBS.Live? Please tag me in your response

tulip hamlet
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@zealous ferry ‴

zealous ferry
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Yes I'm working from that

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The second machine doesn't seem to be detecting the NDI signal from the first machine

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It also doesn't have a field to name the NDI outputs on the primary machine,

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Oh hang on, will it work if they have different versions of OBS?

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My primary seems to have 21.1.2 but the secondary has 23.1.0, will this cause a problem?

warm pewter
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I have no experience with the ndi plugin, but I would suggest both be on 23.1.0

safe beacon
#

I've been having an issue with my host alerts not popping up, nor are they appearing in the activity feed. It's been going on for a while, and I'm tired of trying to fix it myself. Can anyone shed light on why this is happening? All other alerts appear just fine.

deep birchBOT
#

@safe beacon Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

  • All manual host events (0 hosts included and if filter set to 0)
  • All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
  • All auto host events with at least 1 viewer
grave oyster
#

Hello, I'm making the move from Streamlabs obs to Streamelements obs, I need assistance with overlay importing. I've exported my file from Streamlabs and saved it to my PC. It saves as a .overlay file. When i try to import an overlay file in Elements, its looking for a .json file. Help?

tulip hamlet
#

Exporting in that way will not work. You should import using the Import tool in the StreamElements menu at the top of OBS Studio.

whole venture
#

Anyone can run into troubles with Elgato Stream Deck Plug-in? I know of the fixes Elgato recommends, but they don't work for me

grave oyster
#

@tulip hamlet ah I completely missed that menu.... thank you

#

been stuck at 80% 13of15..... should i maybe restart the program and try again?

tulip hamlet
#

Can you take a screenshot?

grave oyster
#

sure

tulip hamlet
#

Media files... do you have a large asset in any of your overlays?

grave oyster
#

hmmm. hard to say, I have a few animated background file but not really big

tulip hamlet
#

Let it sit a bit. Could just be a big thing. If it takes too long, could be something that's too big.

grave oyster
#

I've exported this set of files in the past never takes more than maybe 3 mins

tulip hamlet
#

This isn't just an export.

#

It's uploading the assets to your account on the site.

grave oyster
#

ok. I'll leave it be and maybe in an hour or so if it still same re set it?

tulip hamlet
#

Out of curiosity are you using any Nerd or Die assets?

grave oyster
#

no all assets are self made

tulip hamlet
#

Okay, just checking.

#

If it takes too long, yes, stop the import and look into your assets. If anything's more than I believe 10mb it'll cause this problem.

grave oyster
#

well i do use one animated cam boarder from them actually?

tulip hamlet
#

In that case, try removing that from your overlays before trying again, if you stop it and try again later.

grave oyster
#

ok, something wrong with nerd or die files?

tulip hamlet
#

Hunch I've been checking on. Could just be the way they're handled. I've seen someone else who had alerts from them, if I recall, and once removing them the import worked.

grave oyster
#

alright, thanks for the help

ashen vapor
#

are your animations webm?

grave oyster
#

no

ashen vapor
#

by going with webm over mp4/avi you is cut way down on the size of the files

grave oyster
#

i just removed a few sources that could be a issue, testing now

grave oyster
#

I'm dreading the fact that I might have to manually re make my scenes and sources.

ashen vapor
#

whats the total size of all the files you are trying to import

warm pewter
#

You will still have to set up your scenes and sources again. The import will just take what it can and create an overlay on the SE site

#

You can thank SLOBS for taking an open platform and closing it off with proprietary file formats for the scene collections

grave oyster
#

I'm going to shoot myself in the face, omg this is going to take hours to rebuild. sirsha1Feel

#

Thanks for the help,

shy mountain
#

There are 3 things that might stop the import:

  • The assets are over 10mb
  • NoD copyrighted assets
  • SLOBS default assets
midnight spruce
#

Hi, I'm using OBS Live on OBS Studio, and every time I start OBS Studio, I have to sign into my Twitch account, even though it's linked. I can't use it until i do and it never remembers me even after i do sign in (even though it gives me the option to remember this computer for 30 days).

deep birchBOT
#

@midnight spruce If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
  2. exit OBS (make sure OBS is not running)
  3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. start OBS.Live
  5. Settings -> Stream -> disconnect -> connect
midnight spruce
#

I do not have those paths in my OBS Studio directory and disconnecting and reconnecting did not resolve the issue.

shy mountain
#

You go to that folder location in your file explorer

midnight spruce
#

Mo better. Thanks.

shy mountain
#

did it help or not? thonking

midnight spruce
#

Yes, it stays connected if I close and reopen now

shy mountain
#

great

midnight spruce
#

thanks for the help. Cheers

hearty swallow
#

Hey so I have media playing to my headphones and as output but it sounds as if it's kind of doubling in the stream a bit. I found that when I listened to it directly the quality was worse in the stream and when I had it just as output I couldn't hear it, any ideas?

odd kraken
#

When the output is doubling it is playing somewhere else in an active widget in another overlay or in the overlay editor.

steep stag
#

@rare night I am using media request in OBS.live

#

in combo with ground control

shy mountain
#

Sorted (hopefully) over Live chat ‴

summer cave
#

Is it possible to change darkmode to non dark mode

lost comet
#

yes you should be able to in your normal OBS settings

summer cave
#

Well the chat and the notifications still in dark mode

olive temple
#

hello, is there anyway to stop your 'PAGE HEADER BACKGROUND' from repeating when viewing your profile on Stream elements? ive set the image size to 1920 x 310 px

delicate holly
#

I have no clue why but when i change the sub alert video it wont save but everything else will.

odd kraken
#

@delicate holly Take a look at the variations in the event in the alertBox.

delicate holly
#

Thank you!! @odd kraken

deep birchBOT
olive temple
#

ok, done.

odd kraken
#

please disable or edit the streamer mode settings in discord, to let us view the connections.

olive temple
#

doesn't say its on but I've deactivated auto streamer mode

odd kraken
#

I still can't view it.
The displaying picture is also dependant on your screen resolution. So depending on your screen resolution you will maybe see it repeating.

olive temple
#

is there anyway to centre it and stop the repeating?

odd kraken
#

I don't know, sorry.

olive temple
#

ok no worries

night wigeon
#

Hi can i have some help?

sour sigil
#

is this the desk for pc?

night wigeon
#

Yes

sour sigil
#

ok

#

im streaming live on twitch but the is no video coming through

night wigeon
#

i cant help

sour sigil
#

thx

night wigeon
#

Hi can someone help me with a problem?

deep birchBOT
#

@night wigeon Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

indigo folio
#

I have a question, I have recently switched from streamlabs OBS to OBS Live and I am trying to get my alerts from Streamlabs OBS to work on OBS Live and I am having a hard time figuring out how to do it. I have the Widget URL and it works when I use the alert when I have Streamlabs OBS open but not when it is closed

cobalt void
#

Is it still required to have a second account on Twitch to rename the StreamElements bot?

steel mural
#

It is still required and probably won't change because the bot uses the account to be able to send messages. I mean, are you able to send messaged without an account?

odd kraken
#

@tiny plinth Can you please provide a screenshot of your OBS right now?

tiny plinth
#

idk how to do hahaha

odd kraken
#

If you are using Windows 10, there is the Snipping Tool, to make screenshots.

tiny plinth
deep birchBOT
tiny plinth
#

@odd kraken

odd kraken
#

If there is an issue with the game capture or screen capoture, best to ask at the OBS discord for the right dimensions.

tiny plinth
#

ok... i go hahah thx

odd kraken
#

@rugged quail What version of OBS Studio are you on now?

rugged quail
#

21.1.2

#

As it used to was

woven pulsar
odd kraken
#

@rugged quail Please donwload the latest OBS version on the website of OBS Studio https://obsproject.com/download
and then install the plugin only, without checking to install OBS studio again.

rugged quail
#

ok

odd kraken
#

@woven pulsar Is there an error in the developers console?

woven pulsar
#

I don't think I am doing this in the console. How do I get there?

odd kraken
#

Press F12 on your keyboard when in chrome. Reload the page and try to import again please.

woven pulsar
rugged quail
#

@odd kraken Now it's working, Thank you.
But now the function where I can see how many people are watching my stream is disappeared

odd kraken
#

Select the burger menu at the top left of the activity feed > StreamSettings > Toggle Show viewers count.

woven pulsar
#

Benno is that what you are looking for?

odd kraken
#

yes it is. currently checking internally.

woven pulsar
#

Thanks

rugged quail
deep birchBOT
#

@rugged quail If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
  2. exit OBS (make sure OBS is not running)
  3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. start OBS.Live
  5. Settings -> Stream -> disconnect -> connect
rugged quail
#

It used to was in View - Docks - And there it was

#

ok

#

I have installed Streamelements (Obs.live) but i cant find it

#

I only find OBS

odd kraken
#

Start OBS, the plugin should be active.

rugged quail
#

ok

#

no streming settings

#

only the normal settings

#

but not the function where i can see how many people are watching my stream

odd kraken
#

Then you have not followed the instructions above to get the docks back closely.

rugged quail
#

:c

#

But i pretty much followed every step

shell fractal
#

Hey, does anyone know how to regain sources and scenes i acidentally deleted them?

rugged quail
#

Benno

#

I found it

odd kraken
#

If you have deleted them in OBS, best to ask the OBS support, but I think there is no backup, unless you made one yourself.
All your overlays are stored in the cloud, so you can just add them back in as browser sources.

#

@rugged quail What was it?

rugged quail
#

I found the activity feed and streamsetting

analog epoch
#

does obs live can be use now for youtube

odd kraken
#

No, no eta on when @analog epoch

rugged quail
#

I activated "show viewers count" but where is the number

#

where can i actually see it now

odd kraken
#

@rugged quail The OBS.Live viewer count setting is in your screenshot and if enabled it will be disabled at the bottom of the activity feed.

rugged quail
#

okay thanks

coral cobalt
#

is there a url to put number of viewers in overlay

odd kraken
#

Afaik, there is no viewer count widget for the overlay.

coral cobalt
#

yea i coudnt find one as well

robust python
#

Yo does the new streamelements spotify intergration work for offline files too?

odd kraken
#

offline files? can you elaborate please.

robust python
#

"local files" local mp3 files i play through spotify

odd kraken
#

Best to just test it. I am not sure, if they will be displayed.

maiden ridge
#

Will we ever have a way to have media request pause spotify or what not?

tulip hamlet
#

Spotify will not have a media request option as that allows it to be monetized, which does break their ToS.

maiden ridge
#

didnt mean that, just meant a way for stream elements media request to pause spotify when a song is requested

tulip hamlet
#

Oh, I see.

#

I don't believe the integration has any control over your Spotify account, it just pulls the song playing.

#

So it probably won't be able to do something like that.

#

Not right now, anyway.

#

Maybe in the future. It's new and I don't personally know the future plans for it.

maiden ridge
#

kk, throw it in the feedback bin πŸ˜›

deep birchBOT
#

@maiden ridge Check out the new ideas board https://strms.net/ideas. You'll be able to add your ideas, upvote others that you like, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote the features that you’d like. The #πŸ’­οΈ±feedback-and-ideas channel is best used for discussing ideas already on the board.

ripe robin
#

This may be a repeat question/issue but I have not found any fix so far and REALLY need some help. I have a Razer Ripsaw HD capture card and use it to record/stream via StreamElements OBSLive and my audio is completely jacked up, distorted, popping and delayed... does anyone have any idea what I can do to fix this issue asap?

#

BTW im capturing from Xbox One X

tulip hamlet
#

I'd recommend reaching out to Razer support for that first. Note that OBS.Live is a plugin for OBS Studio so if they get confused you can pretty much call it OBS Studio. The plugin doesn't touch the audio settings.

ripe robin
#

yea i have tried... even got a replacement sent out.. still the same problems 😩

deep birchBOT
lethal bluff
#

Hey...when I installed OBS.Live on my pc and opened it, I tried to sign in, but it just kept loading and it wouldn't do anything.

odd kraken
#

Can you share a screenshot please? Maybe your anti virus tool or something different is blocking the communication.

lethal bluff
#

Ok. Give me a sec

#

I can try to allow OBS through networks because maybe it's my firewall

#

The only interesting part is that I clicked "Connect with Twitch.tv" and it opened the window, and then exited.

#

I'll try to allow OBS anyway

#

This is the firewall before I modified anything. I restarted the app and it still does it

gray solar
#

Hey, I'm trying to set up my scenes etc with my stream deck but it's saying OBS studio needs updated as it's the latest version, when I try to update it via the help section in the taskbar it says it's the latest version?

tulip hamlet
#

What's the version number in the top left?

gray solar
#

21.1.2

ashen vapor
#

Just turn the Norton firewall off. @lethal bluff

lethal bluff
#

Ok. I'll give it a shot

tulip hamlet
#

@gray solar Broken updater. Download the recent version from the site.

#

@gray solar 23.1.0 is latest.

ashen vapor
#

No need for it, windows firewall would work just fine

lethal bluff
#

I think 23.2.0 is latest

#

@ashen vapor Thx

tulip hamlet
#

Isn't 23.2.0 just a release candidate at the moment?

lethal bluff
#

I have no idea

#

I just know that it auto-updated

#

Honestly, maybe that's my issue πŸ˜‚

tulip hamlet
#

Yes, it's only a release candidate.

gray solar
#

@tulip hamlet thank u v much

lethal bluff
#

Alright. Well, if Norton wasn't the problem, then I wouldn't be suprised if it was the version of OBS Studio

west sundial
#

is there a way after integrating spotify to make the !song command tell people what im listening to? rather than show my media request queue instead?

odd kraken
west sundial
#

@odd kraken ok, also can i make it to where i dont have to show the widget on my overlay?

odd kraken
#

The command is not connected to the overlay. So you can set it up without using the overlay.

west sundial
#

sweet, thank you

split oak
#

quick question how did you make ur profile pic a gif image , ive tried to do that and int doesnt animate

tulip hamlet
#

Where?

split oak
#

i mean like you r actual profile opr user and or serve rprofile picture

tulip hamlet
#

Again: Where?

split oak
#

YOu click the gear and it says under User Setterings my account and you selec edit to change your profile picture andim unable to set it as a gif image, just as you guys do for your server, its a nimating.

tulip hamlet
#

So you mean in Discord?

split oak
#

yes!

tulip hamlet
#

Have you paid for Nitro?

split oak
#

oh no i havent

tulip hamlet
#

There you go.

split oak
#

Since well, since i dont have nitro i upload the gif but it doesnt animate/

#

thats the reason why oh okay thank you for letting me knwo c:

silk swift
#

i don't know where my media request window went on my obs live...

tulip hamlet
#

Check the StreamElements menu at the top. Is there a check next to Media request?

silk swift
#

i dont even see a media request option on obs and everything is fine on the streamelemnts website

tulip hamlet
#

Do you have a StreamElements menu at the top?

silk swift
#

yes

tulip hamlet
#

Take a screenshot of what's in it?

night acorn
#

OBS live wont connect to twitch. Im on the strat up where is says connect to twitch or proceed without logging in.

silk swift
tulip hamlet
#

Log out and log back in.

#

@night acorn What do you see?

night acorn
silk swift
#

same here actually

night acorn
#

Its Working now @tulip hamlet I figured it out.

tulip hamlet
#

Oh?

night acorn
#

I hit the streamelements tab and saw it says log in. it poped up with the twitch login.

silk swift
#

mine is still trying to log in, keeps loading and wont let me close anything, might try again tomorrow, but thank you @tulip hamlet

tiny apex
#

hey guys when i do a test subs etc it doesnt show up in the browser sources is this normal ?

deep birchBOT
tiny apex
#

ok where do i find that option ?

ashen vapor
tiny apex
#

@ashen vapor if that was for me i know about where ot go for testing alerts

#

its more for the actuaL "Show Emulated events on stream" option i dont see

ashen vapor
#

on that button

#

its to the right of it when u click it @tiny apex

tiny apex
#

wow maybe needs to be given a icon or somthing its tiny option

gilded cedar
#

Looking for help with OBS.Live, in particular, the group sources option doesnt exist with multiple sources selected

#

😦

tulip hamlet
whole venture
#

Gif is not animating for me. Also, have cheer and tip set to same gif, but the gif only plays for tip. Cheer comes up as stock animation. Thoughts?

tulip hamlet
#

Edit the variations.

#

Where isn't a gif animating?

whole venture
#

For the cheer test button

tulip hamlet
#

Videos play once. Gifs loop.

whole venture
#

Do I upload as image or video then?

tulip hamlet
#

Gif always uploads as an image.

whole venture
#

Okay. Let me reuploading

#

Awesome. I got it working. Thanks for the help!!

full orchid
#

cant i make my media request play in my stream and i wont hear it through my headset? plz help

tulip hamlet
#

@full orchid Please don't ask in multiple channels.

#

It's possible with multiple audio sources or virtual sources.

full orchid
#

how would i do that?

tulip hamlet
#

It's a more advanced setup, a bit outside of the kind of support we provide here.

full orchid
#

ok. is it possible you could direct me to the correct support sources?

tulip hamlet
#

Don't have any specific place, no.

#

Try Google.

ashen vapor
#

i have a video how u can, but u will lose your sound on google untill you turn it off basicly

full orchid
#

what do you mean lose sound on google? i will not hear the games i play?

hybrid pollen
#

hi so my streamlabel events arent showing donations and I dont know why because i never had the problem before and i had 3 on stream

ashen vapor
#

here is how i do it. i launch the media request on google chrome. i set chrome to my "speakers" as a output. (because i dont have any". i think capture "audio output" of my speakers. i cant hear the music, but viewers can. the downfall to that, is unless you turn chrome back to the normal output. u cant hear anything u play on chrome

tulip hamlet
#

@hybrid pollen What do you mean? Looking at your account, you don't have any overlays.

hybrid pollen
#

what do you mean no overlays? on the stream elements it shows i got tips but on my streamlabels it doesn't show the event at all

tulip hamlet
#

Streamlabels is Streamlabs.

hybrid pollen
#

so how would i get my streamelements to show a recent donation on stream?

tulip hamlet
#

Use StreamElements overlays instead.

hybrid pollen
#

so i copied a theme would i put it in browser source?

deep birchBOT
#

@hybrid pollen To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and β˜‘ β€œShutdown source when not visible” https://youtu.be/KDvLynUqXI4

full orchid
#

@ashen vapor how do i change audio output settings on apps?

ashen vapor
#

i'll dm you my video

hybrid pollen
#

adding an alert overlay and having them broadcast on obs is what im havign trouble with

tulip hamlet
#

Watch the video linked above if you're still having trouble.

hybrid pollen
#

i did and thats for like a whole background i just want it for alerts and for it to sinc up

tulip hamlet
#

An overlay can have just an alertbox on it.

hybrid pollen
#

how can i take like the alerts and the camera spot off of the overlay?

tulip hamlet
#

You can select any widget in an overlay and press delete to get rid of it.

hybrid pollen
#

i am trying too and its not selecting anything

gilded cedar
#

I dont have the option to group still

#

Sorry I dont know how to cut off the second screen from a screen capture

steel mural
#

You're on a pretty old version of OBS. You should update, because your OBS version has a broken auto updater.

#

Grouping got added in OBS v22

gilded cedar
#

I got this one straight off the website though 😦

#

I got it from stream elements webpage yesterday

steel mural
#

Don't worry. Just download and install the newest OBS version from https://obsproject.com/ over your current installation.

gilded cedar
#

will all my settings cross over?

steel mural
#

No scenes/sources/settings get altered.

gilded cedar
#

no as in none, or no as in No, they will get altered?

steel mural
#

Everything stays the same

gilded cedar
#

ok, ill give it a shot

#

mark this as problem solved. thanks Fabi

hybrid pollen
#

quick question on the top donation on the overlay it says top tip:no data how can i get it to update?

shy mountain
#

Click on the widget and see what type of tip its tracking. It might be session tip

stoic anchor
#

Good evening guys. Quick question: I am having a bit of trouble with my microphone audio and can't seem to track down the source. When I use the record feature to "test" my settings, I can hear myself just fine but when I went to broadcast using OBS Live, there was no sound at all. Everything seems to be functioning properly and I have no filters applied.

shy mountain
rustic bear
#

Why cant i stream my screen ]

shy mountain
#

@rustic bear Please do not post in multiple channels. Also elaborate on your query.

rough oxide
#

Is the custom bot name broken in OBS-Live? Connecting the custom bot name doesn't do anything, and the name isn't on the drop down list.

rustic bear
#

so i downloaded OBS live to stream i have it all set up but it wont stream my screen

shy mountain
#

Have you added game sources?

rustic bear
#

Where do i do that im not used to OBS live

shy mountain
#

@rough oxide Seems to be working for me. Check the pinned video in this channel for the custom bot name. Make sure you are also meeting all the requirements

stoic anchor
#

@shy mountain That setting is good.

deep birchBOT
stoic anchor
#

It might be a balance issue.

#

Sure, I can do that. πŸ˜ƒ

shy mountain
#

@stoic anchor Audio issues, especially connected to mic/hardware nothing to do with our plugin.

#

@rustic bear On OBS where the Sources tab is - click the PLUS button and then "game capture"

rough oxide
#

@shy mountain if you know of any other work arounds, I had it all working fine until I was forced to change the bots twitch password. All the steps are still verified, but OBS live won't pull that bot name in the list when I log into it through the activity feed section.

shy mountain
#

What OBS Studio version are you on? @rough oxide

rough oxide
#

23.1.0

shy mountain
#

There aren't any other reports and I can properly login with my own custom bot name.

#

I would suggest to maybe reinstall OBS.Live(the plugin part only).

arctic solstice
#

Is there any update on being able to transfer overlays from stream labs to stream elements?

shy mountain
#

The latest OBS.Live update allwos importing of SLOBS scenes as overlays.

arctic solstice
#

???

#

Is there a tutorial?

#

I am hype af rn

#

lmao

shy mountain
arctic solstice
#

Yes

#

Thank you guys

shy mountain
arctic solstice
#

It it not allowing to import overlays

shy mountain
#

What do you mean?

arctic solstice
shy mountain
#

Clcik "Import now"

#

ooh

arctic solstice
#

It shows on the website

#

but nothing in obs

#

should I restart obs?

shy mountain
#

Check here.

arctic solstice
shy mountain
#

Refresh the page

arctic solstice
#

I did

#

I see them

#

but they are corrupted in a sense

shy mountain
#

this widget should not be this big.

#

but I found another issue that shouldn't be a problem.

arctic solstice
#

What is the other issue

shy mountain
#

Thats something extra

arctic solstice
#

also idk why it shows that my widgets were not that size?

shy mountain
#

that size is too big

#

and I have no idea why it imported it as that size

arctic solstice
#

Should I delete all of them and try again?

shy mountain
#

no

#

Can you elaborate what you mean by "corrupted"?

arctic solstice
#

Like the sizes are not correct for hand and face cam

#

as well as many assets are missing

shy mountain
#

Yea i'm looking at all the overlays and they seems really broken.

#

Well you can try with the delete and import again

arctic solstice
#

so I just tried that

#

It still is giving me the blank check mark for overlays

#

and all still broken 😦

#

I think the assets may be combining

shy mountain
#

Im trying to get a hold of the devs on this

arctic solstice
#

thank you

#

I am sorry for the inconvenience

shy mountain
#

No, we should be sorry.

#

But there might be an edge case here where it breaks the overlays like that.

arctic solstice
#

what do you mean by edge case?

shy mountain
#

Hopefully the devs show up

#

edge case - a special situation

arctic solstice
#

ohh

#

lmao

shy mountain
#

in development that means a really specific set of circumstances that do a very special scenario or result

#

that can't be reproduced easily

arctic solstice
#

hmm

#

So no one else has reported this type of bug?

#

I feel special if so

shy mountain
#

Not that I'm aware of

arctic solstice
#

When did this update come out

shy mountain
#

Almost a month ago if i'm not mistaken

arctic solstice
#

I know I was waiting for this feature for a few months, and I saw a few steamers switching I knew something big happend

#

wow

#

I guess I am late to the party

#

I applaud the support you guys give, like actually thank you guys

#

Like you guys do it right

#

any update on devs?

shy mountain
#

I might be fast, but the devs arent - especially since they don't work today is it would be a saving grace if they replay today

arctic solstice
#

all good

sterile dagger
#

Hello, I accidentally banned an user from requesting songs, where can I unban him?

sinful flint
#

@sterile dagger There isn't a UI for this, but if you tell me your username and their username in a DM we can set a task for a developer to do this

alpine crown
#

when I try to β€œsign in with twitch” via obs studio/obs live it never goes through, and I can’t close the program I end up having to restart my computer. Any idea what’s going on?

gaunt turtle
#

@shy mountain I was the one having issues from Reddit. My Alertbox, followers goal, and recent follower widget didn’t work with my first stream but my chat worked fine.

deep birchBOT
#

@alpine crown If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
  2. exit OBS (make sure OBS is not running)
  3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. start OBS.Live
  5. Settings -> Stream -> disconnect -> connect
alpine crown
#

No way to cancel or disconnect, have to restart my computer every time

distant gazelle
woven pulsar
#

seems better for the OBS discord than here

distant gazelle
#

well, it's cos i'm using obslive..

woven pulsar
#

live is an extension. OBS is doing the heavy lifting and where the settings need to be changed. Try using OBS on its own to see if you have the same issue. Then you can isolate if it is OBS or OBSLive causing the issues

west eagle
#

Happy Friday! Not sure where to ask this but my last few streams I haven’t been getting my stream report emails for my past few streams, and I double checked that my email is still correct in the system. Separate issue is my alerts almost never work, last night suddenly started working 2 hours into my stream, its just random. Thanks for any advice or direction!

#

Btw when they do work they take about 30 seconds from when the notification pops in chat to when it starts

sullen light
#

Does anyone how to fix obs live not letting me group my sources wanted to group my webcam frame and my webcam but it doesn't give me the option to?

plain sonnet
#

if you right click in the source list do you get the option for group?

sullen light
#

i dont see the option after right clicking sadly i tried to see if it needed to be updated as well and it says that its up to date hmmm.

plain sonnet
#

what version of obs are you on? (top left)

sullen light
#

should i mabey restart my pc i tried to restart the app and that didnt work either

#

21.12 it says

plain sonnet
#

you need to update obs.

sullen light
#

oh okay thanks for the help man!

plain sonnet
#

no worries

tepid delta
#

i cant sigh in on obs live pls help fix

shut trench
#

I have a got some issue from obs.live
my stream is like this i change my obs studio to live

rugged quail
#

Hi! Is there a way to have a gif activate when a certain command or word (or bits) is used in chat?

solid turret
#

Hi, is anyone aware of an issue with OBS Live and Elgato Stream desks?

#

Ok Just seen there is a newer version. I will try that πŸ˜ƒ

plain sonnet
#

is it crashing?

solid turret
#

no, Just says this version isn't supported. and to update. The Update button in OBS did noting

#

I read a bit further up and saw there was v23

junior comet
#

For some reason my video was choppy even though i didn't drop any frames and my cpu was at 60%. plus i have a verry strong/fast internet connection. help greatly appreciated

rotund jolt
#

Any ideas why - whatever to stinger transition point (1 - 120000) or even frames (same numbers) it cuts into the scene rather then playing all the way through and introducing the scene.

The stinger is a swipe from left to right should swipe in across the scene and swipe out to show the new scene. when exiting it just stops playing and the new scene appears abruptly

deep birchBOT
rotund jolt
#

ty

tulip fiber
#

I can't seem to setup SE.Pay. If I click on the SE.Pay tab within the website, I just get the swirling loading image but nothing ever appears. The rest of the tabs work fine. This is with either Edge or IE. Also, when I try to setup payments within OBS.Live, I only get the option to setup PayPal, no SE.Pay option.

odd kraken
#

Please try to use the chrome browser, as our website is optimized for this browser.

flint smelt
#

I'm getting a network error, can't connect to my twitch account.

steel mural
#

Twitch is experiencing some problems atm

hallow crypt
#

yeah seems like twitch is having some issues

flint smelt
#

Seems fine in my browser

steel mural
#

What seems fine? Elaborate please

hallow crypt
#

not for me lol

flint smelt
#

Literally everyone else is just fine except for my own personal stream lol

#

I dropped 4000 frames over the past 10 mins

steel mural
#

There are more people having problems right at this moment

flint smelt
#

and I restarted OBS, and now it completely disconnected my twitch

steel mural
flint smelt
#

Cool, thanks for the help

chrome nebula
#

im having problems where i go to start the stream but says failed to connect to server

odd kraken
#

Look at the tweet posted a bit up please.

chrome nebula
#

sorry

#

im so dumb

#

didnt even look at it haha

velvet pumice
#

was gonna post about the streamelements dashboard not coming up, but I'm guessing it somehow has to do with this too lol

still gulch
#

i have the same thing going on ant boy

quartz forge
#

Is this just affecting connecting to Twitch or is this screwing with everything like overlays and alerts? Cause my overlays are taking forever to show up in OBS.live. Fortunately I haven't gone live yet

steel mural
#

Twitch has a big problem and some of our services are affected too. The devs are aware and looking into the issue.

quartz forge
#

figured, glad I checked here before embarking on what would have been ridiculous and painful troubleshooting. Thanks for the info ❀

normal basin
#

So as far as i understand media request is great and all but from the way i have everything set up the size i can see the video if i'm sharing it is miniscule.. is there a way to view it bigger so i can monitor it?

shy mountain
#

You can popout the widget/dock from the UI. @normal basin

normal basin
#

but the video doesn't scale up...

shy mountain
#

I see what you mean

#

I remember it scaling up

#

I will report this as an issue

rugged quail
#

Does the StreamElements bot have a command that triggers a gif/browser when certain words/commands are being said in chat? nkoThink

shy mountain
#

What do you mean?

rugged quail
#

Hmm I'm trying to get a word in chat to trigger a gif... but I think I need to make a notepad file or something for that

heavy flare
#

When you have an update, you have to first update OBS and then OBSLive ?

#

Can you not do only one ?

heavy flare
#

Also would like to DM someone and ask him questions with pictures etc

shy mountain
#

@rugged quail Why not use the stream store to have people trigger commands via keywords? The only downside of this method is the bot may respond with "X person has redeemed Y item"

rugged quail
#

Yeah I'm not looking for that

shy mountain
#

@heavy flare About the update. No, as code changes so must the plugin reattach it self to OBS Studio.

rugged quail
#

My birthday is in 1 month

#

And whenever someone cheers with a bday bits I want this gif to trigger in my overlay

shy mountain
#

Unless you are going to share some personal details, you can freely upload screenshots of your issue here.

#

@heavy flare ‴

#

@rugged quail thonking

#

I might have something for that, so I'll DM you later today ok?

rugged quail
#

I found this youtube vid on how to do it with gifs but it requires me to download another bot.... which used to be ankhbot and is now streamlabs I believe?

#

oh that would be great thanks!

heavy flare
#

Btw is there a SLOBS store or StreamElements store ?
For apps and stuff like that

shy mountain
#

What do you mean apps?

heavy flare
#

Really dont know just asking if there is something

#

🀦 sorry

shy mountain
#

If you are looking for custom built widgets to show something different on your overlay

#

that is not part of our integrated widgets

heavy flare
#

oh yeah use some of those and are sick what the community creates

#

my question regarding screenshots is if in OBS, is it possible to have a window of chat for example to be running from the top to the bottom of the screen?

shy mountain
#

yes

heavy flare
#

how please?

#

I was asking in obs

shy mountain
#

Ooh in OBS?

#

No. The chat dock there is the default twitch chat essentially.

heavy flare
#

yeah

#

so you can't cross over the line in obs?

#

the middle line in other words

shy mountain
#

What do you mean middle line? thonking

heavy flare
#

its like the line between the top widgets in obs and the bottom widgets, as you said you can't have 1 running from top to bottom

shy mountain
#

Are you talking something like this?

#

Im really getting confused as to what you want here thonking

heavy flare
#

I kinda would like the chat to be running from top to bottom of the screen πŸ˜‚

#

Sorry, ain't really good to explain in english 🀦

shy mountain
#

You want new chat messages to pop in from the top?

#

instead from the bottom?

heavy flare
#

no no πŸ˜‚

shy mountain
heavy flare
shy mountain
#

PepeS ?

#

or you want it even more long?

heavy flare
#

Kind of like that although you still got stuff under it

#

if possible

shy mountain
#

You will have to do this.

#

There are borders our docks can't cross by default so the only way is doing this.

#

By borders - dock borders in the UI of OBS

heavy flare
#

Exactly

#

Thank you so much

#

mostly for your patience ❀

#

I knew there was something going on with borders, and didn't know the things were called docks

shy mountain
#

If you click on "View" you will see "Docks" which are essentially the scene and source control window and the other ones as well.

heavy flare
#

Prefer to use the first one πŸ˜ƒ

#

Thank you once again

#

oh yeah I saw the Docks now

shy mountain
#

even if you click somewhere else in OBS, the chat dock will be on top always

heavy flare
#

Oh yeah had tried it but still like the first video πŸ˜‚

#

The monitor size effects alot too

shy mountain
#

Just giving options Thinkies

heavy flare
#

yeah πŸ˜ƒ

#

Also with every update, does your obs goes back into default dock placing?

shy mountain
#

Yes - we are looking into adjusting that

heavy flare
#

Okay that would be awesome ❀

queen compass
#

With the new update, the twitch dashboard disapeared from the docks? πŸ˜…

plain sonnet
#

either under view > docks or stream elements and select what you need

queen compass
#

No dashboard (to change game titel etc.) found

plain sonnet
#

view > docks > stream information
make sure you are logged in with your twitch account in settings > stream

queen compass
#

iam logged in

#

For some reason, it dissapeared after the update

deep birchBOT
chrome salmon
hardy tulip
#

Hi, what is the command for deleting cookies from obs?

deep birchBOT
#

@hardy tulip If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
  2. exit OBS (make sure OBS is not running)
  3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. start OBS.Live
  5. Settings -> Stream -> disconnect -> connect
shy mountain
#

@chrome salmon Try and disable your firewall or AV and try to update again.

zealous trench
dry sphinx
#

Set the chat lines to 0.

#

Or spam in your chat 5 times πŸ˜›

zealous trench
#

@dry sphinx Ohhhhh , thank you !

dry sphinx
#

No prob NAHYPE

left rapids
#

my obs is all the time thinking how to login on my twitch account and it's not happening

lucid lagoon
#

after the update, my title page is missing in action.........

deep birchBOT
#

@lucid lagoon If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
  2. exit OBS (make sure OBS is not running)
  3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. start OBS.Live
  5. Settings -> Stream -> disconnect -> connect
lucid lagoon
#

so we have to delete shit to make it work right...... all i did was update

odd kraken
#

@lucid lagoon You can also try to only log out of OBS studio and log back in.

young spindle
#

Hello. After this update... obs is running extremely slow for me. Keeps saying not responding, my dashboards are gone ( chat, stream tools etc ), I see no option to show those dashboards. What can I do to fix this? Everything is updated including windows

plain sonnet
#

to get the window back you need to log out and log back into obs
settings > stream

#

for the slowness, close obs then restart as admin, if it doesnt work upload a log

deep birchBOT
#

@young spindle Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

dry sphinx
#

@left rapids Can you click 'Streamelements' on the top please. As there should be a Report issue button.

young spindle
#

@plain sonnet okay. Thank you

left rapids
#

@🍻American🍻 i reported that issue yesterday and still nothing but thanks for respond

dry sphinx
#

During the weekend the devs are usually away.

young spindle
dry sphinx
#

I don't see an Output session in that log.

Also you have Windows 10 Gaming turned on & using Intergrated GPU.

young spindle
#

It may take 30 minutes for me to get a stream log because after the update everything in obs is running slow but, I'll get a clean log.

dry sphinx
#

Turn off the Windows 10 gaming as well as it may help with performance.

warm pewter
#

Your windows is also extremely out of date, you are on a build that is from over a year ago

little terrace
#

ok so

#

ok so the obs says host name found but no data of the requested type. theit says i am bound to and ipv6 and streaming services only have ipv4. whats this mean?

warm pewter
#

Set the bind to ip in your advanced settings back to default, if that does not help, you will want to go over to the OBS discord

#

!obshelp

deep birchBOT
drifting grove
#

Hello

deep birchBOT
#

@drifting grove Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

robust python
deep birchBOT
#

@robust python Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

  1. Install the font on the streaming PC or choose a pre-installed windows font.
  2. In the overlay widget settings, select Text Settings
  3. Enable Custom Font
  4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

robust python
#

ahh nice

#

must it be google fonts?

odd kraken
#

No. The font has to be installed on your pc to work.

robust python
odd kraken
#

Try helvetica
or "Helvetica Compressed"

robust python
#

btw

#

do you have a list of commands to put into "message" ?

odd kraken
#

Right beneath the message field.

robust python
#

I'm blind

#

local mp3 files playing through Spotify won't show the album cover using the new spotify intergration. Is this intended?

rare night
#

Yes

robust python
#

Is there any way to hide these separators when no song is playing without actually removing them from the "Message" box?

iron valve
deep birchBOT
#

@iron valve Make sure to β˜‘ β€œShutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck β€œSwap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

tiny apex
#

is there away to switch the obs live activity feed from twitch to youtube ?

odd kraken
#

Youtube is not supported at this time.

tiny apex
#

... ok

warped abyss
#

guys my obs from streamelements is giving me this weird effect on my webcam?? any fix?

cosmic kestrel
#

Okay I think I mucked something up somehow. I opened OBS Studio rather than OBS.live Then I opened up OBS.live & now two of my panels are gone, I'm not sure how to bring them back ablobsweats

#
  • It's my stream information & stats things (the stats one directly from twitch, not the obs stats)
warped abyss
#

you rightclick on top

#

you can add the chat and alerts etc

cosmic kestrel
#

Well seeing as that's not what I was talking about lol

warped abyss
#

oh

#

I thought it was what you meant

deep birchBOT
warped abyss
#

It is not obs?

#

It is since I just downloaded obs streamelement

#

I had studio before working fine?

plain sonnet
#

you asked that in obs, what did they say to do?

warped abyss
#

Ill ask it

cosmic kestrel
#

Do y'all have any idea how to fix what I asked about or is that an OBS Community thing.

warped abyss
#

what have you done?

#

what is the problem

cosmic kestrel
#

I'm not asking you.

warped abyss
#

y'all?

#

you asked all of us basically..

cosmic kestrel
#

No, I asked the people who know what they're talking about and have a role to show that. Please just let them answer when they're able.

warm pewter
#

Please be respectful of other members in this discord, they were trying to help, no need to be rude

deep birchBOT
#

@cosmic kestrel If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

  1. Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
  2. exit OBS (make sure OBS is not running)
  3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
  4. start OBS.Live
  5. Settings -> Stream -> disconnect -> connect
cosmic kestrel
#

I was not being rude at all. I told them I was asking people like you (with the role), not him.

#

Ohh I see

#

Okay thanks

warm pewter
#

You are coming off as rude and disrespectful

cosmic kestrel
#

If that's how you'd like to take it, that's fine. But I wasn't.

#

I should just delete the obs profile cookies folder right?

#

Never mind, just logged out and back in, that seems to have fixed the problem.

warped abyss
#

you were rude to me.. but you be you

#

have a great night!

shy mountain
#

Please don't fight. @cosmic kestrel We allow people without roles to also help if they want to help(they may or may not know the answer).

#

Thats how people become support heroes in our server and help out in their free time.

cosmic kestrel
#

I had already told him I didn't want his help. And I wasn't fighting with him, nor was I being rude.

shy mountain
#

As for your issue, if you don't see "Streamelements" on the top bar in OBS, then you don't have OBS.Live installed.

cosmic kestrel
#

Nah I figured out the problem, and I have OBS.Live installed.

#

The StreamElements thing is there, there were two bars that disappeared after an update though.

shy mountain
#

Which bars?

cosmic kestrel
#

The Stream Information & Twitch Stats bars but like I said, they are back now.

#

May I DM you?

shy mountain
#

About what?

#

Most if not all Staff and support heroes have their DMs open.

cosmic kestrel
#

I make a habit of asking first, I feel like it's disrespectful to DM without asking, personally.

shy mountain
#

If only everyone was like that.

#

Do DM if you desire πŸ˜ƒ

cosmic kestrel
#

Lol, yeah. I get unsolicited DMs all the time. Alright, thanks.

lone linden
#

Hey y'all, not sure if this is the right channel but I'm just curious on what the best way to use the SE overlay system is. I moved my stuff over from streamlabs, and recreated my overlays in SE but i'm getting really bad FPS drops in OBS (with or without obs.live enabled)

deep birchBOT
#

@lone linden Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

lone linden
#

Ah cool. give me a sec to take a look at that

#

give me a sec to type this out (obs is running on the other computer, which i have dedicated to streaming)

#

should be it

dry sphinx
#

Yep yep yep!

lone linden
#

Last stream was last night, but I've been tinkering with OBS this morning so hopefully it has the right info

ashen vapor
#

Shows no output, old version of obs, and windows 10 game bar is active.

lone linden
#

no output?

ashen vapor
#

What verison of obs?

lone linden
#

I think there was one update yesterday that i skipped but beyond that i always keep it up to date

dry sphinx
#

What's the exact number? Will be on the top left of OBS.

lone linden
#

which reminds me to do that, thanks lol

#

23.1.0

ashen vapor
lone linden
#

Yeah good call. I thought i got all that extra windows crap when i set this PC up but i must have missed that

dry sphinx
#

Would be for the best. Also updating your OBS HYPERSHAKE

lone linden
#

Yeah, doing that all now. I guess my main question is there anything stream elements related that could be causing problems? Regardless of the other facts, i was getting solid 60fps with the overlay done all bit by bit. When i moved it all into one SE browser source is when it got noticably worse. I even deleted all the other elements from OBS and didn't seem to help.

tiny apex
#

also as genral make sure obs is run as administrator importance cause things like audio can be funky

lone linden
#

Ill try messing with that other stuff though. run the updates and disable all the Win10 junk

#

hmmm ok

ashen vapor
#

Can you do a log with 1-2min of streaming so it will have some data?

lone linden
#

Sure. give me a sec

warm pewter
#

Kappagen, hypecup, and animations in overlays are the most resource intensive, so of you have any of these in your overlay, it will use more resources. In some instances scrolling text can also cause issues for some users

lone linden
#

Yeah I have a lot of animated elements (sorry, computer didn't seem to like the update, everything is freezing, going to reboot)

#

Maybe its just less intensive for OBS to load them as local files than to have them in the browser source?

#

Thought I don't have the kappagen or hype cup widgets. Mainly just animated cam borders, looping animations that kind of thing

#

I do have a few of the 'top cheer/new sub/resub' elements and the 'now playing' spotify thing. But other than that its just graphics for the most part

#

Okay, running a test stream now. I'll stream for a few minutes, swap scenes a few times and all that

ashen vapor
#

The animations you have, are they webm?

lone linden
#

yesh

#

that a good or bad thing?

ashen vapor
#

Good

#

Wemb are a much smaller size them mp4 or avi

lone linden
ashen vapor
#

shows no output.

lone linden
#

Yeah most of the graphics are from nerdordie which all come as webm. A few I edited or color corrected in after effects but I made sure to render as webm again

#

Huh... not sure what that means. It was definitely streaming

#

wait wha

#

yeah theres nothing there what gives

#

I can see the log in the text file which has data

#

not sure why its not uploading

#

Is it possible to upload a txt file here?

ashen vapor
#

did u select last log? or current

lone linden
#

wait nevermind, i have it now, one sec

ashen vapor
#

looking over it now

lone linden
#

Cool. I didnt know you could look into the logs this deep. Cool stuff

low ginkgo
ashen vapor
#

i see a couple things. try the nvenc encoder. set your bitrate to 4000 and disable your Dot_Matrix_Animation_with_Grunge to see if anything changed

#

changes

odd kraken
#

@low ginkgo Please restart OBS. The plugin should be enabled after this. If not, please reinstall the plugin.

lone linden
#

Hmmm ok. I feel like I tried NVENC back when it first became available and it was noticably worse performance (only a 1050ti in there) But I'll give it another whirl

ashen vapor
#

i stream 6000bitrate 1080p on a gtx1050 with nvenc

lone linden
#

Hmmm ok

ashen vapor
#

u can do a test stream so u dont go live also (not sure if u knew that)

lone linden
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Is there any performance benefit to streaming at 720p instead? I downscaled thinking it might help but if its not going to make much difference i'll change it back

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I knew you could but i've never done it that way before

ashen vapor
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i do it when testing so i dont go live for everyone

lone linden
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I don't have enough viewers to annoy with that yet hahah but yeah good to know

tiny apex
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@lone linden your doing basically a super light downscale so it would be more benifical to set the base and output to 720p

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if u need somone to jump in chat to give u feed back etc for test let me know i am happy to help u out man

lone linden
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@tiny apex Thanks! Gonna mess with the settings here a bit, then I might take you up on that

tiny apex
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no worries if u need help settings wise especially in the audio department i can help u out with that as well πŸ˜ƒ

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i sebd u dm so u can just dm when your ready etc

lone linden
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When using NVENC, should i set the advanced setting to 'performance' or anything, or generally leave the default encoder settings?

blazing forum
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Where is the dock to change the stream info after the update?