#helpdesk-youtube

1 messages · Page 31 of 1

quiet pond
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I'll have to ask around for you

fallen dune
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it says seller restriction when some1 tries to tip

quiet pond
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I have passed it on to the staff and other support members, we'll get back to you 😄

fallen dune
#

ok..and when i add stream subcriber widget in overlay .make text scrolll...
.it scrolls in browser but not in obs

versed tangle
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Is there a way to change the account on the chat in OBS.live because mine has the main channel instead of the one I use to stream.

opaque linden
fluid egret
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I need help! Im streaming right now on youtube and im not seeing the subscriber showing up in the activity feed

fluid egret
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plz helkp

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Need Help

idle saffronBOT
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@fluid egret Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

weak trellis
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When i type !command it brings me to a page with my old YouTube name even though the link for the command has my new name. Is there any way to update this?

earnest stone
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yes, part bot, logout and do the reverse

weak trellis
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how do i part the bot?

earnest stone
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if it's just the name, think you'll have to manually change it

#

checking, sec

weak trellis
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Thank you

earnest stone
weak trellis
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I updated it but the command link still takes me to a page where it has my old name

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Do i just part the bot logout then log back in?

earnest stone
#

yes please

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but it's probably just cache on your side, care to send me that link in a private msg?

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yep, need to part bot probably

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and logoff

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but you should be able to set name and links on the link I sent above

subtle pivot
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Hello the points are not working on YouTube

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How do I fix it

main vector
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Youtube does not have points.

earnest stone
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loyalty is not available for youtube

subtle pivot
#

The last seen command doesn’t work either which commands work for YouTube

earnest stone
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time and point use the same system so, none of those will work

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think pretty much everything else will 🙂

subtle pivot
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None of the commands are working in my stream

earnest stone
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which ones, just noticed u using one and it worked

subtle pivot
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It’s fine I just wanted the points for my subscribers is there anything else I can get them on

earnest stone
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not that I'm aware of, just give them what they are there for, your stream 🙂

subtle pivot
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Ok thanks

earnest stone
#

have fun and let's hope Youtube allows loyalty soon™️

high saddle
#

.

exotic cypress
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how do u make a theme for streamlabs on here

idle saffronBOT
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@exotic cypress We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

placid shadow
#

I mistakingly created a new stream elements for my youtube and the youtube one got accepted into the mtg program thing...I would like to add my twitch to that one but it keeps telling me my twitch has already been claimed...any way to merge them both?

idle saffronBOT
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@placid shadow Account Merging - Please note:

  • Merging accounts only allows faster ways to switch between accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
  • Merging accounts allows duplicating/sharing overlays between the accounts
    If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.
sage lantern
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you will need to get the JWT tokens for both accounts like this:

idle saffronBOT
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@placid shadow You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

sage lantern
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and then DM them to @robust mango

placid shadow
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ok ty will do 🙂

kind zenith
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hi

idle saffronBOT
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@kind zenith Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

kind zenith
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I don't like the bot on YouTube

fluid egret
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Is there any way ti get individual links for the alert box and other widgets or no?

versed tangle
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Does someone know why my bot is not reacting at all?
I added SE to my moderators and all the stuff and the SE.com dashboard also says that my bot is active...but it is not somehow.
I redid the entire setup process for 3 times already and have no idea what´s wrong.

lime walrus
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@versed tangle Make sure its not a private stream and part it and join it again

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@fluid egret Yes - make separate overlays and just add the widgets you want in those overlays.

novel jacinth
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Salve, vorrei mettere streamelements come moderatore ma non riesco a farlo, potete aiutarmi?

fluid egret
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@lime walrus I didn’t think of that thx!

versed tangle
earnest stone
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yes @versed tangle

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@novel jacinth #🇮🇹︱italiano per favori

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but I can tell you that it is safe to make StreamElements moderator, in fact its needed

idle saffronBOT
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@versed tangle Streamelements on top of OBS -> Logout -> login

sage lantern
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and please keep your question in one channel next time 😉

tight ermine
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When i live stream how do i put my intro up so the whole screen can see it on samsung phone?

ebon shuttle
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Do I need to mod my bot to see when someone subs?

dull shuttle
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@ebon shuttle yes

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You want to have the bot as a moderator in your channel so you can take advantage of all functionality of streamelements

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@tight ermine can you explain a little more what you’re trying to do?

steady parrot
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Hey there! Im trying to setup the mobile app, is there a way for donation alerts with media and tts to play?

dull shuttle
errant mulch
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hello, not sure if this is the right area but, i just recently started up Media requests in obs and i can't get it to work right. when i test it in obs in chat it works fine, but when any of my viewers submits a song request, nothing happens, nothing gets queued. ant help ?

lime walrus
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@errant mulch wrong channel - this is for people streamung to youtube

errant mulch
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ok, sorry

tight ermine
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@dull shuttle nvm

versed tangle
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Hi, whoever offered the url from the streamelemets did not

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?

lime walrus
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What is the issue you are facing?

versed tangle
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that I do not have the url of the bot

lime walrus
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Im still not sure what you are referring to here

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What URL of the bot? What are you trying to achieve?

versed tangle
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I configured the bot on the streamelements site and cannot add it to the moderator list because I don't have the url of the bot

lime walrus
versed tangle
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thanks<3

steady parrot
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Hey there... i cant seem to link my paypal to streamlabs.

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I put the email in and it wont work

lime walrus
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streamlabs or streamelements?

steady parrot
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Elements sry

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Like if i was using streamlabs mobile

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I need help with the alerts

idle saffronBOT
steady parrot
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Is there any overlays for mobile streaming?

lime walrus
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@steady parrot Not really

steady parrot
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God damn it

summer nebula
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k have a question can anyone help me with se.pay with streamelements I would like to receive donations via ideal but it does not work

robust mango
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Hey, do you have at least 100 subs on YouTube?

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If so, and you don't have SE.Pay activated yet I can activate it for you

summer nebula
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@robust mango yes i do have 100 subs i do got 800+ subs and no i havent got it activated yet bro

robust mango
flint geyser
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Hi

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Can I attach romanian Card to StreamElements?

sage lantern
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not to SEpay, that is not supported in Romania at this time

flint geyser
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😦

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So only paypal is available

sage lantern
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i'm affraid so yes

steel dirge
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How do I close an account if there's no Email Address associated to the account?

crystal coyote
fierce solar
#

?

earnest stone
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it works for twitch, link worked for me, probably not youtube @crystal coyote

idle saffronBOT
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@charred crown Please follow our community rules:

  • No advertisement or stream promotion
  • Respect ALL server members
  • No NSFW/NSFL

Thank you

tidal sable
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Привет

versed tangle
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@tidal sable , #🇷🇺︱русский is the Russian Channel for Support.

celest saddle
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Hi, I have two problems with streamelements

. I have my profile with my twitch and facebook when I try to add my YouTube channel I have the error CHANNEL IS ALREADY CLAIMED

I had to create a new profile

second problem in my youtube profile the bot doesn't recognize me the command $ {user} in the chat

versed tangle
#

Can sombody help me...my chat in obs.live isnt loading

idle saffronBOT
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@versed tangle Streamelements on top of OBS -> Logout -> login

halcyon jolt
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my obs live overlay isnt showing subscribers when they come in.

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I don't really know what the problem is

heavy marsh
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can i record with obs

idle saffronBOT
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@halcyon jolt Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

lime walrus
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@heavy marsh yes

heavy marsh
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ok

tall sinew
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can anyone help me

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i have downloaded stream elements it has the source tab but no scenes tab so i cant add any scenes

lime walrus
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View -> docks -> reset ui

tall sinew
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omg dude i love you ive been struggling for hours thanks you sooo much man

hot summit
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SE has stopped working on my live stream. I removed and added back to moderators, parted and rejoined channel, signed out and signed back in. None of the default commands are showing up in the Dashboard. It last made an announcement at 6:02am today.

sage lantern
#

there was a server outage earlier and things are needing some time to be working properly again

hot summit
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Thanks. Any ETA?

dull shuttle
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They're working on it as fast as they can, but there is currently no ETA for a full restoration of service

placid shadow
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Ok, so I am part of the mtg creator program thing, and my main connected account is on youtube, but I also have a twitch. I have merged both accounts on streamelements, so does that mean that I can do the challenges on twitch as well, or does youtube only count and I will need to sign up again on twitch's side of things?

fresh herald
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How can you put a command dono link

dull shuttle
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@fresh herald you should be able to set a timer or a command that points to your tip page

fresh herald
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How?

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This doesnt work

dull shuttle
steel dirge
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Is it normal for my Activity Feed when streaming on Youtube to not update in real time? I've received a few new subscribers as I've been streaming but nothing new in the Activity Feed.

versed tangle
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Hi. I want to ask if I could get help changing the Vanity URL for my StreamElements page.

dull shuttle
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The tipping page?

versed tangle
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That, or the Profile Page its called. I'm new to this so I'm not sure if they are the same (haven't completely set up tips yet).

dull shuttle
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Is it currently your YouTube channel name with a -xxxx set of numbers behind it?

versed tangle
dull shuttle
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ah, yes. I will pass your request along to staff and someone will pop by in a bit to take care of you 😄

versed tangle
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Thanks, @dull shuttle. I'll stand by.

dull shuttle
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I'm not sure when they'll be around, but they will be by in a bit

versed tangle
#

Okay.

versed tangle
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I'm starting to get tired. I'll have to come back later.

versed tangle
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i believe vanity urls are auto set and not able to be changed. (just like se.merch) Waiting for staff to confirm this

main vector
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@versed tangle the instance from above is when 2+ accounts are linked to the same person. Same applies with merch.

main vector
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And share the same name. Forgot that.

robust light
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bot commands not working in youtube

idle saffronBOT
robust light
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Still not working

dull shuttle
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@robust light is the bot currently a moderator in your YT channel?

wooden lion
#

Hello 👋 I did a quick search but didn't see if someone had already asked this, so I'd love if someone could please lend a hand. I'm trying to set up the Android app and sign in with my YouTube account. However, it takes me to the Google sign in page, but when I try to log in, it says my browser isn't secure - but there's no way I can see to sign in using Chrome or anything else 🤔

eternal coral
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Can we customized the command for both??

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Bot*

versed tangle
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alguem br pode ma ajudar?

main vector
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@versed tangle #🇵🇹︱português

versed tangle
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yes you can @eternal coral

weak trellis
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I am switching to Twitch streaming from YouTube streaming and I was wondering If I can still use the same donation link? I think I would have to change my youtube donation link or delete it and then log onto stream elements with my twitch account?

cunning glacier
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@weak trellis whats your current link ?

weak trellis
cunning glacier
#

yah it same then @weak trellis

weak trellis
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what? Sorry you lost me @cunning glacier

cunning glacier
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The links idential cross twitch / youtube / mixer

heavy marsh
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i just recorded for 24 minutes but obs only got 7 minutes when i went to upload to youtube. does anyone kknows why?

idle saffronBOT
hallow hornet
#

So after this morning's update my YouTube Chat and activity logs are no longer showing and your software is now thinking I want to connect to Twich by default... How to get rid of twitch completely and go back to YouTube please?

idle saffronBOT
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@hallow hornet Streamelements on top of OBS -> Logout -> login

robust light
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@dull shuttle

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yes I made the bot moderator. Testing the stream on unlisted

sage lantern
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The bot doesn't work on unlisted streams

versed tangle
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Me and my friends are streaming on youtube and from today me and 5 of them when we start stream bitrate goes to red for all of us. We have amazing internet but we got this problem from today, we asked one streamer if he know the problem he says he is having same issue. Is youtube server down or?

lime walrus
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Interesting. Maybe.

idle saffronBOT
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@versed tangle Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

lime walrus
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Lets see the log file

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just in case

versed tangle
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okk

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is this it?

lime walrus
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Do note that OBS is super sensitive to internet connection fluctuation

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So it might be something with your internet

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Having 1gbps doesn't mean 100% uptime

versed tangle
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My friend is now streaming, he will send me his log file and I will put it here, he has same problem, even his obs is making automatic bitrate, he puts it for 720p stream and obs goes to run soo high

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gonna send his logfile when he is finished

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Our channels name, ROBG_Serberus,Robg_Karlitos and Antisa

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the 2 one is streaming right now

lime walrus
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It might be YT servers, but its best to start with troubleshooting from your side

versed tangle
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ok thx

wooden lion
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Can anyone help me with the question I posted above about a sign-in problem using the Android app please? 🙂

lime walrus
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Is your YT channel verified?

wooden lion
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No, not yet

lime walrus
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That would be the reason you can't use the app, unfortunately.

wooden lion
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Ah, thank you!

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I wasn't aware of that 🙂

jagged ibex
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How do I know if stream elements is on my chennel

quiet pond
#

check your viewerslist

jagged ibex
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I just did rn

quiet pond
#

in the top right you'd need to let the bot join your channel if you havent already

jagged ibex
#

Look

quiet pond
jagged ibex
#

Phone

quiet pond
#

try using chrome on your phone, I think it has a better view

jagged ibex
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@quiet pond

brave solstice
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Part - > join

jagged ibex
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When I press join this came up

quiet pond
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okay so now its joined

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thats good

jagged ibex
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Ok

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Thanks

quiet pond
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dont do the parting thing haha, thats for getting it out of your chat again

jagged ibex
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Thanks you

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Wait people can donate to me without donate setup

jagged ibex
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Help

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How do I make so it say in chat when people sub

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@quiet pond

robust mango
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@jagged ibex Modules -> Chat Alerts

jagged ibex
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@robust mango not working

robust mango
#

It's possible the bot isn't in your channel then or that the person has privacy restrictions enabled on their account that you're expecting to see there

tiny agate
#

I have a issue were, when I stream I will be live for like 30 seconds, and then it will just end without me ending it. How do I fix this? (PS I have good internet so that isn't the problem.)

eternal coral
#

Why my bot doesn't response to every subscribers??

idle saffronBOT
#

@eternal coral Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

#

@tiny agate Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

fickle pagoda
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@tiny agate Please read and follow the instructions completely and exactly and provide a proper log link.

tiny agate
fickle pagoda
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@tiny agate 20:33:03.479: Stopping stream due to OutputTimer timeout 20:33:03.785: [rtmp stream: 'adv_stream'] User stopped the stream 20:33:03.785: Output 'adv_stream': stopping

tiny agate
#

Thank you!

jagged ibex
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Can someone tell me if this is right

brave solstice
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@jagged ibex yes

jagged ibex
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Yeh

eternal coral
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My bot doesn't reply on command like Device hello etc why? I'm using in mobile

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Can we use bot in mobile devices

safe epoch
#

hi, i cant upload images can someone please help

brave solstice
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@safe epoch images? Where?

jagged ibex
#

Why won’t elements say anything I’m chat that some as subbed

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@brave solstice

brave solstice
tulip musk
#

The total number of subscribers on YouTube is not displayed correctly, only if you click on the "reset session" button in the "Activity feed" tab, then the number of subscribers is displayed correctly. How to solve this problem?

versed tangle
#

@lime walrus @dull shuttle Hey. I was that person who requested for the URL change. I logged on earlier to see that the link has been updated with no problems. Thanks for the help!

versed tangle
#

why not do the obs auto calibration?

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i get 800-900 download and 40 upload and i do 720p 60fps

daring iris
#

Hey gang working on a just chatting overlay and trying to come up with a method to cycle through images using a streamdeck with some pre-selected images as buttons. ANyone have any suggestions?

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For example, if I wanted to show an image of a particular talking point, and then change that image when moving on to the next topic.

lime walrus
#

but idk if it show/hides the source

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another is, setup the images as sources and assign hotkeys via obs studio hotkeys to show/hide those

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then either just use that hotkey or assign the special key combo on the streamdeck

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exacmple CTRL + SHIFT + ALT + NUMPAD 5

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on top of my head

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so that you don't accidentally tap it if its just numpad 5

daring iris
#

No I'd be hitting these on the streamdeck most likely. I guess it's just a matter of having each image tied to a source. Good thing I got the XL. The ballache seems to be setting/sizing each individual source, or just setting one the right size and then copy/paste the source 27x.

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Makes me wanna do some slide show overlay [of sorts] with a button that would cycle to the "next" file in the folder that you point the slideshow at.

lime walrus
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We do have an asset rotator widget

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and you can just add that 1 overlay

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and have it as "shutdown when inactive"

daring iris
#

That's promising

lime walrus
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so that it doesn't rotate in the background

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but, the asset rotator widget is on a timer

daring iris
#

no way to set that timer to "off?"

lime walrus
#

so you can't just switch back and forth between the images

daring iris
#

Yea that doesn't look like it'll work. I'm trying to replicate a sort of anchor desk setup, with a cam frame border, and as I move through topics I hit a button on the streamdeck. Those can be an organized folder, or just a pre-programmed Media Source, I suppose. Just curious about sizing all the sources to be the same.

lime walrus
#

I don't have any tips on the sizing, unfortunately :/

daring iris
#

No worries, just wanted to check in with the SE experts. I'll figure something out 🙂

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Thanks @lime walrus

vapid acorn
#

anyone know how to move scenes from SE to OBS?

hearty tiger
#

Hello,
I transferred my old donations from Tipeeestream to Streamelements. The problem is that the Tipeeestream donations have tripled ... can it be reset in any way? Please help

idle saffronBOT
#

@vapid acorn To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

hearty tiger
#

I transferred my old donations from Tipeeestream to Streamelements. The problem is that the Tipeeestream donations have tripled ... can it be reset in any way? Please help

robust mango
#

@hearty tiger Yes, this can be done

hearty tiger
#

@robust mango how?

robust mango
#

Dm'd you about it just now

dim tree
#

Hello how can I activate SE pay

robust mango
#

If you're streaming to YouTube then when you have at least 100 subscribers we can activate it for your account

dim tree
#

Yes I have

robust mango
#

Couldn't see your subscriber count when I looked at your channel

dim tree
#

Wait I turn it on

vapid acorn
#

is there a way to switch scenes from your phone like streamlabs?

main vector
#

@vapid acorn there are 3rd party apps/website that can do that along with the obswebsocket plugin.

vapid acorn
#

@main vector how do you add the plugin?

main vector
#

Do you have OBS installed to the default location or elsewhere?

vapid acorn
#

In my sad I'm sure

main vector
#

Open OBS and click File > Open Settings folder. I want to know what it says for the file path.

vapid acorn
main vector
#

1 sec. Gotta look at couple things.

vapid acorn
#

Np

main vector
vapid acorn
#

Which command prompt

main vector
#

Press the windows key and R then type cmd

vapid acorn
#

its saying server not reachable

main vector
#

You need OBS open with the plugin installed.

vapid acorn
#

i have OBS open and ive installed the plugin

main vector
#

Click tools > websocket server settings in OBS. Make sure Enable websocket server is enabled.

vapid acorn
#

there is no websocket server setting there

main vector
#

Then you didn't install the plugin. Select Help > Log Files > Upload Current Log File and DM me the link.

#

Yep. Log doesn't mention you installing it. Restart OBS and do that again.

vapid acorn
#

it wont let me put the full ip in

main vector
#

192.168.0.blah?

vapid acorn
#

it only lets me put 192168

main vector
#

on the website or in the settings? That should just be left alone as is after enabling it.

vapid acorn
#

its saying server not reachable

main vector
#

Click tools > websocket server settings in OBS. Screenshot that window.

vapid acorn
main vector
#

Now go to the website and screenshot what you put in there.

zinc inlet
#

i cant see my game

#

its black screening

sage lantern
#

laptop?

zinc inlet
#

pc

sage lantern
#

are you trying to capture a game, window or screen?

zinc inlet
#

window/game

dusk vortex
#

can anyone help

dull shuttle
#

What’s up @dusk vortex

versed tangle
#

What game are you trying to capture? @canadian_jake#4476

dull shuttle
#

Oof

#

They done left

versed tangle
#

Sad face

#

Was gonna tell em some games don’t work 😭

tawny wedge
#

Hi

celest scaffold
#

how do i toggle my music player in obs streamlabs?

dull shuttle
#

In streamlabs? No idea. Media request isn’t available for YouTube via StreamElements

hearty rose
#

So signing up with a Brand Account still broken 😦

versed tangle
#

When will Loyality System come for YT?

#

@dull shuttle

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@main vector

sage lantern
#

Stop randomly tagging support members

#

There currently is no way to implement the loyalty system because of how the API of YouTube works. So we have to wait for them to change it.

versed tangle
#

Ok

#

Ty

versed tangle
#

Does anyone know if it's possible to remove channels you no longer have access to from the StreamElements Dashboard? If so, how?

shy quail
#

You cannot remove specific accounts, you can only delete the whole account with all connected accounts.

versed tangle
#

So say that I did delete my StreamElements account for the purpose of getting rid of those dead accounts I can't access anymore. However, there is still an account associated with my StreamElements account that I still wish to use. Can I retrieve that account again, and if so, will the Vanity URL for it be different from what was set for it before?

serene flume
#

what is the stream elements bot link i may have messed it up

#

to make mod in chat

shy quail
placid shadow
#

Im streaming MTG Arena on my youtube account for the Challenges and it isnt being tracked like it says its suppose to.

lost moon
#

Any way I can link my YouTube StreamElements account with my Twitch and FB one? I accidentally signed in with YouTube and now I can't grand my main StreamElements account with my YouTube channel.

#

I tried revoking access via YouTube, but that didn't work.

#

I find it stupid that there is no way to delete an account.

#

Seems like a basic requirement.

shy quail
#

Please DM me the JWT token of both accounts and I will forward them to staff to merge them.

idle saffronBOT
#

You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

lost moon
#

@shy quail Done

shy quail
#

Thank you. I will forward them to staff.

lost moon
#

Thanks

#

The ui is a bit confusing to me, so maybe there is just an option that I missed.

placid shadow
#

Im streaming MTG Arena on my youtube account for the Challenges and it isnt being tracked like it says its suppose to...MTG support says that they dont handle SE Partner program stuff, and i dont even know if SE tracks youtube streams like that...

#

Any help with this would be awesome 🙂

versed tangle
#

can someone help with like lag issues and all cause it really annoying me rn

idle saffronBOT
#

@versed tangle Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

shy quail
placid shadow
#

@shy quail MTG support says that they dont handle SE Partner program stuff, and i dont even know if SE tracks youtube streams like that...

sly terrace
#

I'm still new to this. I just downloaded one of your overlays. On top is twitter, youtube, discord text. Is there anyway to make those links? Right now it is just text.

shy quail
#

@sly terrace No, there is not.

#

@placid shadow Let me ask internally on this.

placid shadow
#

@shy quail ok ty 🙂

sly terrace
#

ok thanks. I was also trying to set up the tipping page on youtube. There was a video on your site, but it was about twitch and not too useful for youtube. Am I just supposed to paste the link in the description? There's no icon that a viewer can click on?

shy quail
#

No, there is no way to make links in an overlay. You need to add a link to your tipping page to your description

sly terrace
#

@shy quail I noticed when I downloaded the overlays it showed a chat box in the picture, but there was none when I went to edit the overlay. I didn't even see a spot for it on the different layers. Any idea of why that is.

shy quail
#

There is no chat widget for youtube.

lime walrus
#

@placid shadow can you provide a bit more details on the issue please?

manic pollen
#

I hope that someone can help me 🙂 I have been streamin to youtube. I had someone to test the alerts by subscriping, but the alerts don't show. Am I missing something, or is it because I'm streaming to YouTube? Thanks in advance 😄

idle saffronBOT
#

@manic pollen Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

manic pollen
#

Thank you so much for your help 😄 It was set to private

placid shadow
#

@lime walrus Sure, I stream on youtube and while it does show that I am online when I do, eventhough I am streaming in the mtg Arena category I never get any progross towards my challenges that say they track progress.

idle saffronBOT
lime walrus
#

I need that as well and I'll ask the devs to take a look

placid shadow
#

@lime walrus Account ID: 5e2a219ace0757742c02907f

silent gyro
#

okay ppl im having problem when someone donates me alerts dont show subsrcibe alerts work just fine

shy quail
#

Is the donation in your activity feed?

lime walrus
#

@placid shadow It seems for now that we are not suppose to even count play time on YT and you weren't suppose to see those challenges. In any regard, no ETA on when we will start counting the hours properly.

placid shadow
#

@lime walrus oh ok...ty for checking on that for me 🙂

shy quail
#

@pseudo vale Did you recieve a donation? Are the donation events in your activity feed?

pseudo vale
#

no .. few people tryed it

placid shadow
#

@lime walrus Also, while you are here, will that account be able to detect when I stream on twitch by chance?

shy quail
#

@pseudo vale If it's not in your activity feed or revenue history, then PayPal is not sending us a confirmation. Which means it is being held for some reason. Usually because someone didn't finish completely setting up their PayPal account, or some other reason.

pseudo vale
#

@shy quail what do i need to do on my paypal acc , ive setup my CC , adress , its fully funcional paypal , i use it to pay online

shy quail
#

Have they made the donation through your SE tipping link?

placid shadow
#

@lime walrus What I mean to ask is will it detect if I stream on my twitch? The primary account is youtube but my twitch account was merged so will it detect my chance and if not is there a way to properly connect my twitch account so it will?

lime walrus
#

no

#

each account is a separate entity

#

so you need to stream on twitch in order to get the twitch challenges down

placid shadow
#

@lime walrus but my twitch account isnt in the program...so I was hoping to be able to add my twitch account to the account that is in the program

lime walrus
#

You will need to be accepted in the program with your Twitch as well

placid shadow
#

Well, thats a bummer, but thank you for responding so fast 🙂

versed tangle
#

Hi, Why doesn't "chat" work inside my OBS.LIVE app. I use youtube btw.

dull shuttle
#

Can you elaborate a little more @versed tangle ?

versed tangle
#

@dull shuttle Its just blue.

dull shuttle
#

Click streamelements at the top of obs >> log out >> log in

versed tangle
#

@dull shuttle Hey man, do you know how to the workaround with youtube chat as browser source. I use that and crop it, but cant figure out how to remove the color to make it transparent

#

@dull shuttle Its fixed now.

torpid socket
#

How can I add the bot to youtube as a moderator? When I click the link it just gives me an error

shy quail
torpid socket
#

I've tried that, but it just gives me an error

shy quail
#

Do you have a screenshot of that error?

torpid socket
#

this is what it says: "ERR_TOO_MANY_REDIRECTS"

shy quail
#

Is that on the Youtube website?

torpid socket
#

Just a blank page that says "This page isn't working"

shy quail
#

Do you have a screenshot of the whole website please.

torpid socket
shy quail
#

This seems to be a local issue. Try to delete your browsers cache and cookies.

torpid socket
#

it worked! Thank you!

coral blade
#

hello
i have problem i can't see the message has subscribed to your channel!

#

that problem on streamelements site ???

idle saffronBOT
#

@versed tangle Due to the way laptops are designed, your system must be configured to run OBS on a specific GPU, depending on the type of capture you are trying to do.

For Game Capture and Window Capture (recommended), your system must be configured to run OBS on your laptop’s high performance GPU (default); for Display Capture, your system must be configured to run OBS on your laptop’s power saving GPU (iGPU).

If you are running Windows 10 1903 or newer, use this guide for instructions on how to configure your system: https://github.com/obsproject/obs-studio/wiki/Laptop-GPU-Selection-Windows-10

For instructions on configuring an older version of Windows (you should consider upgrading), use this guide: https://obsproject.com/wiki/Laptop-Troubleshooting

lime walrus
#

What is the issue you are facing?

#

So instead of repeating what the bot said or triggering the text again, i will suggest you read that its saying

idle saffronBOT
#

@versed tangle Please follow our community rules:

  • No advertisement or stream promotion
  • Respect ALL server members
  • No NSFW/NSFL

Thank you

lime walrus
#

Instead of sounding like a broken record we use most commonly used commands, mind you @versed tangle

#

It saves time but if you are having issues still then you are not doing it right

coral blade
#

hello why no one answer me

idle saffronBOT
#

@coral blade Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

coral blade
#

no

lime walrus
#

@versed tangle if there is still a black screenor video then you have not done it right!

coral blade
#

not in my account

lime walrus
#

Describe your issue in more detail pls

coral blade
#

but on streamelements not work

lime walrus
#

Im still not sure what the issue is here.

coral blade
#

@lime walrus On other sites, it is not functional

lime walrus
#

What is not working?

coral blade
#

youtube subscribed

lime walrus
#

Ok it seems i will be abroken record then

#

So you dont see when someone subs to you

#

Correct?

coral blade
#

yes

lime walrus
#

Are their privacy settings set to private

#

?

coral blade
#

no

lime walrus
#

Are you 100% possitive?

coral blade
#

yes

lime walrus
#

Show me how you are sure

#

Just to point out

#

Last event with us is 2 days ago

#

But thr other screenshot does not have any indication of the same last event we see

coral blade
#

i show you the photo on your DM

lime walrus
#

Ok let me elaborate then

coral blade
#

yes

#

see the time

lime walrus
#

Ok it seems you are not understand the issue it self here

#

That circled person? where is he in the other screenshot?!

coral blade
#

no

#

see your DM

#

@lime walrus

lime walrus
#

Logout from our dashboard and log back in

#

if this doesn't help

#

then its 100% the thing from the bot

#

!privacy

idle saffronBOT
#

Users can choose to make the channels that they subscribe to public or private. By default, all settings are set to private.

Private: When a users subscriptions are set to private, no other user can see what channels they subscribe to. A user's account does not show in a channel's Subscribers List, even if they are subscribed.
Public: When users subscriptions are set to public, another user can see what channels they subscribe to. User subscriptions are listed on their channel page, and their account is listed in the Subscribers List for any channel they subscribe to.

If a user has it set to Private they will not show up in the activity feed. More info: https://support.google.com/youtube/answer/7280190

coral blade
lime walrus
#

The viewer who is subscribing to you, needs to have their activity feed set to public

#

not you

merry sedge
#

streaming settings

#

i want to stream anything someone can see directly from the laptop including game play from a game called dead by daylight

#

anyone help me or is everyone sleeping now

idle saffronBOT
vital minnow
#

hello?

idle saffronBOT
#

@vital minnow Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

vital minnow
#

How do I add youtube chat into my overlay?

shy quail
#

There is no chat widget for youtube.

vital minnow
#

oh

#

Is there any other way?

shy quail
#

Not that I am aware of.

vital minnow
#

ok

dusky lance
#

i wanna setup stream elements for my channel

#

and streamelents isnt picking up any data from youtube

#

its saying i have 0 subs

#

cant go live with those data on my stream

#

please help

jagged ibex
#

Help

#

Oiiii

#

@shy quail

idle saffronBOT
#

@jagged ibex Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

jagged ibex
#

HELP MEH STREAM ELEMENTS ARE SCAMING ME

#

People DONO but DOSENT COME THOUGH

shy quail
#

You are referring to there is no alert when someone tips you through the streamelements tipping link?

jagged ibex
#

Yes !tip then tip but never come though

shy quail
#

Is the tip event in your activity feed or revenue history?

jagged ibex
#

Nope nothing there

shy quail
#

How do you know you had a tip?

jagged ibex
#

They sent to me

#

On snatchay

#

Snapchat that the payment was good

shy quail
#

Can you dm me your tipping link please.

jagged ibex
versed tangle
#

hi i am having issue with media source the sound is not playing

shy quail
#

@jagged ibex It is very unlikely that someone tipped you via your streamelements tipping link, as you have the minimum donation set to £2000.00. I recommend to lower that.
Also there is only PayPal available to tip with and to tip to. No other option, like snapchat on there where you could have been tipped to.

versed tangle
#

destop audia is not working i guess

#

how i can fix

#

???

versed tangle
#

is there only paypal or can i add skrill or paysafe card

shy quail
#

To add SE.Pay you need at least 101 Subscribers.

versed tangle
#

ok

#

thanks

versed tangle
#

?

lime walrus
#

@versed tangle You need to be a bit more specific on the issue.

versed tangle
#

I managed to get all the settings right and the game and screen showing up but I dont understand why its a full screen and those cursors are there

📎 Screenshot_12.png
lime walrus
#

that looks like an after image stuck - open your game and see if it goes away

versed tangle
#

it doesnt , still the same size not full size and the cursors are still there

lime walrus
#

Tbh, I've never seen this so the only thing that comes to mind is to restart OBS

#

or

idle saffronBOT
#

@versed tangle Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

versed tangle
lime walrus
versed tangle
#

i got rid of the cursors just still not sure how to make the video full

idle saffronBOT
swift tiger
#

how can you get overlays on to the app?

idle saffronBOT
#

@swift tiger To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

shy quail
#

@lament charm What should I look for?

idle dune
#

@shy quail @lament charm has spammed ever channel

idle saffronBOT
#

@lament charm Please follow our community rules:

  • No advertisement or stream promotion
  • Respect ALL server members
  • No NSFW/NSFL

Thank you

tropic flare
#

on the obs i didnt set uo the paypal, how do i find it again?

sage lantern
#

it's not on OBS but on your dashboard here:

tropic flare
#

my bad i thought i saw it on the stream elements obs

sage lantern
#

no problem 😄

round valve
#

Folks how do i close my account if there is no email?

#

i accidently linked my YT to a new account instead of my exisitng account

#

is anyone from staff still around?

dull shuttle
#

!mergeaccounts @KB#8471

idle saffronBOT
#

Account Merging - Please note:

  • Merging accounts only allows faster ways to switch between accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
  • Merging accounts allows duplicating/sharing overlays between the accounts
    If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.
dull shuttle
#

DM the tokens to @versed tangle who should be on duty tonight

versed tangle
#

He's actually getting off duty in 5 mins

#

but I'll do it 😄

glass fog
#

how to enable streamelements t your live stream

lime walrus
#

Can you elaborate? @glass fog

warm moss
#

I’ve been trying to do this on my laptop but it pops up this blank screen I need the link please

idle saffronBOT
#

@warm moss Due to the way laptops are designed, your system must be configured to run OBS on a specific GPU, depending on the type of capture you are trying to do.

For Game Capture and Window Capture (recommended), your system must be configured to run OBS on your laptop’s high performance GPU (default); for Display Capture, your system must be configured to run OBS on your laptop’s power saving GPU (iGPU).

If you are running Windows 10 1903 or newer, use this guide for instructions on how to configure your system: https://github.com/obsproject/obs-studio/wiki/Laptop-GPU-Selection-Windows-10

For instructions on configuring an older version of Windows (you should consider upgrading), use this guide: https://obsproject.com/wiki/Laptop-Troubleshooting

warm moss
idle saffronBOT
#

@warm moss To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

warm moss
#

It’s still this blank screen 😢

fathom iron
#

I am on playstation. How do i do to add overlays to my live ? (I haven’t any computer on wich i can moderate my stream, i only have my ipad)

quiet pond
#

@fathom iron you can't add an overlay without a streaming application

#

you would need to have a capture card and a computer to add overlays to your console streams

lime walrus
#

@warm moss If you only have an alert widget on the overlay, then nothing will show up.

idle saffronBOT
pale wave
#

hey. I was trying to link my YouTube account to my already existing SE account but accidentally logged into google first and now I can't link the accounts.

#

Do I just close the account, then log into my existing SE and link that way or does it have to be done manually?

lime walrus
#

I can link the accounts for you, but I will need the JWT token from both accounts.

#

Do note:

#
  • Merging accounts only allows faster ways to switch between them
#
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
#
  • Merging accounts allows duplicating overlays between the accounts
#

DM that token

pale wave
#

thanks. just sent ya the tokens

sullen sedge
#

Hello, would anyone be so kind to help me adding a YouTube chat box to an overlay? Thx.

shy quail
#

There is no YT chatbox widget available.

sullen sedge
#

I see. Thanks, Benno.

eager anchor
#

im trying to stream on yt, and i press go live and the little window thing is blank'
somonee help

#

@idle saffron

idle saffronBOT
#

@eager anchor Streamelements on top of OBS -> Logout -> login

eager anchor
#

It’s just doing that

#

@idle saffron

sage fern
#

hello, anybody there

idle saffronBOT
#

@sage fern Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

sage fern
#

hey! thanks, i want to stream to youtube but using events instead of livedashboard

#

a couple of weeks ago when i started streaming, a dialog appeared and ask me which way to use

dull shuttle
#

@sage fern can you explain a little more what you’re trying to do?

boreal flare
#

hey i have problem with my SEPAY Bank Details: "Bank Details Invalid. Contact Support"

idle saffronBOT
boreal flare
#

Thank you

civic bobcat
#

Hello

#

how do i activate scene overlay in streamlab obs

idle saffronBOT
#

@civic bobcat To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

civic bobcat
#

thanks

native stream
#

Is there a way i can copy my stream elements bots over from twitch to YouTube

lime walrus
#

Bot settings? No

native stream
#

Like all my timers n stuff

runic raven
#

hello i need help, if anyone try to donte me per Paysafecard they have to log in youtube account and that not work

dull shuttle
#

@runic raven let me see if someone can assist you

dull shuttle
#

@runic raven the information I have is that they have to authenticate in order to tip

wheat plank
#

Hello i want delete my youtube account and keep my twitch account where it is ?

brave solstice
#

Yes, you can.

wheat plank
#

where is this option ?

#

thanks you

versed tangle
robust mango
#

@versed tangle Hey, I was the one who you spoke to on Twitter, could we talk in DMs? I want to see if I can help here with your store

versed tangle
#

okok

primal imp
#

hey. the text for my alert box disappears before the exit animation. is there a way to fix it?

little ivy
#

Not sure if this is the right place, but any idea how long it takes to get approved for a creator program? My application for the MTG Creator Program has been pending review for 23 days. Just wanted to amke sure I wasn't missing out on anything! 😄

idle saffronBOT
dull shuttle
primal imp
#

thank you

#

🙂

hushed meteor
#

comment enlever streamlabs de ses live

sage lantern
#

#🇫🇷︱français

hushed meteor
#

oui

#

#🇫🇷︱français

sage lantern
#

go to that channel 😉

#

or ask in English here

glad hemlock
#

Hello

little ivy
#

Thank you @dull shuttle

native barn
#

Hallo ich hätte eine Frage ich hab die Funktion Loyalty nicht!! Was kann ich machen ? thx

shy quail
#

#🇩🇪︱deutsch

native barn
#

@shy quail thx

cunning sonnet
#

how do you get the bot up

#

@versed tangle

versed tangle
#

Hi there

#

you can have the bot join your channel and then mod it according to the instructions on the dashboard, that should do the trick

cunning sonnet
#

thx

cunning sonnet
#

anyone know why i can't stream

#

@versed tangle

versed tangle
#

There's no need to ping, what error message are you getting?

versed tangle
#

How do u make a points system @versed tangle @cunning sonnet @versed tangle @native barn on an android

shy quail
#

Please do not ping random people in this discord. There is no points system / loyalty system for youtube with StreamElements.

versed tangle
#

@shy quail it's not there

shy quail
#

There is no points system / loyalty system for youtube with StreamElements.

versed tangle
#

@shy quail nothings there

shy quail
#

Cause it is not available on Youtube.

versed tangle
#

@shy quail

shy quail
#

not available for YT.

versed tangle
#

@shy quail so how can you do points for yt

shy quail
#

Not possible with StreamElements.

versed tangle
#

What can I use

shy quail
#

I am sorry, I do not have any alternative.

versed tangle
#

@shy quail h can tell me in a private chat

#

U

shy quail
#

Sorry, I do not know any.

versed tangle
#

Streamlabs @shy quail??

shy quail
#

Last time, I am sorry, but I do not know.

smoky mortar
#

how do i find out my username to be able to delete my youtube account from steamelements so i can connected to my twitch account on steamelements

lime walrus
#

I can connect them for you

#

I can link the accounts for you, but I will need the JWT token from both accounts.

#

Do note:

#
  • Merging accounts only allows faster ways to switch between them
#
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
#
  • Merging accounts allows duplicating overlays between the accounts
#

Just make sure you DM me those JWT tokens

smoky mortar
#

ok il dm u right now

versed tangle
#

I cannot log into my YouTube account from the app

lime walrus
#

Is your YT channel verified?

versed tangle
#

Yes

#

This is appearing

lime walrus
#

You are getting that error because your channel is not verified.

versed tangle
#

How to verify

lime walrus
versed tangle
#

My channel is verified @lime walrus

lime walrus
#

Clear the app's cache and data and try and login again

versed tangle
#

Still not working

lime walrus
#

What is your phone model?

versed tangle
#

Redmi 8A

lime walrus
#

I'll ask QA and the devs on this

versed tangle
#

Ookk

lime walrus
elder jetty
#

My channel is already claimed. Can i fix that ?

versed tangle
#

@lime walrus

#

What is this

idle saffronBOT
#

@elder jetty Account Merging - Please note:

  • Merging accounts only allows faster ways to switch between accounts
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
  • Merging accounts allows duplicating/sharing overlays between the accounts
    If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.
elder jetty
#

!jwt

idle saffronBOT
#

You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

elder jetty
#

OK then let's do it

elder jetty
#

Anyone here ?

versed tangle
#

@elder jetty yes, let's do it

elder jetty
#

My name on YT is old . how I update it ?

elder jetty
#

anyone here ?

quasi nova
#

How do I switch from Twitch to Youtube in Obs.live?

idle saffronBOT
#

@quasi nova Streamelements on top of OBS -> Logout -> login

quasi nova
#

Thanks

lime walrus
#

@versed tangle Did you update the app? Its needed for our app

versed tangle
#

i cant get my overlays in my stream anybody help?

idle saffronBOT
#

@versed tangle To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

magic skiff
#

@lime walrus I got the same problem with @versed tangle, but on my PC.. any idea how to resolve it?

fickle pagoda
#

Please do not ping staff members. We're not on shift 24/7.

timber sandal
#

sa

#

türk varmı

eager lilyBOT
#

Hi @keen totem, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

idle dune
#

....

#

imagine

#

clear your browser cookies
go to the se dashboard, log in with you yt account then click part bot

opal drift
#

hey it says my session expired how do i fix that?

fickle pagoda
#

Screenshot the message?

opal drift
idle saffronBOT
#

@opal drift Streamelements on top of OBS -> Logout -> login

reef jungle
#

Heya peeps - does the "Follower" alert also cover normal YT subs? As a ReStream user, it'd be a shame if it could only alert for Twitch or YouTube by itself.

lime walrus
#

Each account tracks its own stats. Meaning that the follower alert for Twitch only works for Twitch

reef jungle
#

Aye, figured as much - probably the only reason why I don't use Selements alerts as I stream to both 😦 Ah well, thanks for confirming!

jovial dew
#

What's a donation panel?

tawdry shuttle
#

A donation panel allows your viewers to be able to donate to you money in order to meet a certain goal such as mic a new keyboard etc etc, every time a viewer donates the bar will far @jovial dew It becomes a live time tracker for you and your viewers

jovial dew
#

How do I set up a donation panel?

mild holly
#

good day, the bot commands dont seem to be working on my live stream :/

idle saffronBOT
#

@mild holly Please follow our community rules:

  • No advertisement or stream promotion
  • Respect ALL server members
  • No NSFW/NSFL

Thank you

lime walrus
#

Please do not post your stream or channel, unless asked to @mild holly

#

Next time you are live, please go to our Dashboard -> right side -> part channel -> join channel and make sure the bot is modded.

#

In order for the Bot to function, it needs moderator access. To add StreamElements as a moderator, visit youtube.com/comment_management and paste "https://www.youtube.com/streamelements" into the Moderators list.

hollow crow
#

Hi, I am not able to add my youtube channel on stream elements could someone help me?

lime walrus
#

Are you getting an error?

hollow crow
#

i stream on twitch .. but when i try to add youtube channel it says its alrdy been claimed or something

lime walrus
#

I can link the accounts for you, but I will need the JWT token from both accounts.

#

Do note:

#
  • Merging accounts only allows faster ways to switch between them
#
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
#
  • Merging accounts allows duplicating overlays between the accounts
#

Make sure you DM me those tokens

hollow crow
lime walrus
#

I know what error you are getting

#

Please read above

hollow crow
#

I DM the token

sharp surge
#

(just because this is for YouTube and I don't want people sending twitch emotes cause there's no point)

lime walrus
#

Thats an interesting thing Thonk

#

Thats a bug and should not be there. Will report it to QA

sharp surge
#

Are you talking to me, or to suechi.

shy quail
#

He is talking to you.

lime walrus
#

I've already dealt with Suechi

#

in DMs

sharp surge
#

Ah, alright. Sounds good! Just wanted to make sure you were talking to me. Thanks for your help KeiZar!

#

This is my very first time using StreamElements, I used to use Streamlabs.. so just trying to get it all set up.

#

is there a way to skip/mute alerts with a stream deck without having to use OBS.live?

lime walrus
#

No - you need OBS.Live

sharp surge
#

Alright, thanks.

fallow totem
#

I want to add my YouRube channel, but i go errer. And it looko like someone else have linked my channel .... wth

#

YouTube*

lime walrus
#

I can link the accounts for you, but I will need the JWT token from both accounts.

#

Do note:

#
  • Merging accounts only allows faster ways to switch between them
#
  • Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
#
  • Merging accounts allows duplicating overlays between the accounts
#

DM me the tokens from both accounts

fallow totem
#

How to show secrets, when i cant add channel ...

shy quail
#

You will need to log into both channels individually and get the JWT tokens and dm these to KeiZar.

stone socket
#

Anyone Here?

#

Can Help me?

#

Anyone ?????

idle saffronBOT
#

@stone socket Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

stone socket
#

Its like this

idle saffronBOT
#

@stone socket Streamelements on top of OBS -> Logout -> login

stone socket
#

Thanks

#

For The Support

fallow totem
#

Be aware of using Media request system of Streamelemens. Even if you have set rules on the system. My last stream now I was bannet from Twitch for 30 days because request system was showing porn from YouTube. So be aware people 😉 ( I am not blaming streamelements here!)

idle saffronBOT
#

@hard grove Please follow our community rules:

  • No advertisement or stream promotion
  • Respect ALL server members
  • No NSFW/NSFL

Thank you

silk sinew
#

Hi

#

I have a problem with the bot

#

I can’t activate the banned words

#

When I click it doesn’t do anything

#

Che devo fa?

#

AAAAAAAA

shy quail
#

#🇮🇹︱italiano

autumn dawn
#

Hello i just streamed, and when i hoverd over chat box or events box it started pixelating very bad

#

anyone an idea what i can do?

idle saffronBOT
#

@autumn dawn Please follow these steps:
close OBS,
open the Nvidia Control Panel,
in the left menu select "manage 3D settings" and then under the list of options (right panel) press "restore default settings",
Start OBS again.

autumn dawn
#

ah thanks

tawdry pasture
#

I can't seem to locate the mediarequest area in my dashboard, is this due to being primarily a youtube streamer?

shy quail
#

There is no MediaRequest widget for Youtube.

thin tinsel
#

For some reason my Youtube streams look horrible. Even with the same settings I use on difference settings like mixer/twitch. What is this issue?

idle dune
#

youtube re-encodes EVERYTHING

thin tinsel
#

So its dogshit basically?

#

How can I make it look good?

idle dune
#

pretty much, from what ive seen is you need higher (than other platforms) settings for the same quality.

if you can afford to up your quality then do some tests

versed tangle
#

i need help starting streams

idle saffronBOT
thin tinsel
#

Thats pretty stupid than @idle dune

idle dune
#

yep, join the queue to take it up with youtube like the rest of us 😂

thin tinsel
#

I have a GTX 1060 6gb/intel core i7700 and 16 gbs of ram. 100up/down speed is that should be good enough?

idle dune
#

bitrate will help you out the most, what are you set to currently?

thin tinsel
#

Tried everything

#

2000 bitrate to 6000

#

Still nothing

#

Its whenever i start moving in any game too

#

Whenever I start moving it goes super pixelated

idle dune
#

if you have 100 upload then you can up it from 6k
yt's cap is much higher than twitch

thin tinsel
#

What do most people stream on?

#

What bitrate for it to look decent?

#

It looks hella good when im not moving...

#

Thats about it

idle dune
#

no idea for most people

if you have a solid 100 up, then try half of your upload @ 50,000

thin tinsel
#

Ill give it a try thanks for your help (:

versed tangle
#

Hi So I was streaming today and I noticed that my stream alerts on YouTube were not showing and my actived feed said I only have one youtube sub even though missed 10 subs notifications. I works when I emulate the alerts on obs so it’s not obs that’s the problem. Can you please help I legit tried everything and I really want to use my alerts.

astral stirrup
#

I need Help How come it dose not always Alert My subs?

versed tangle
#

if they set there subscriptions list private then your new subscriber wont show up @astral stirrup

astral stirrup
#

ok

sharp surge
#

I need help.. why is everything displaying like I am a twitch streamer? I am using StreamElements for my YouTube streams but my chat alerts are showing twitch stuff, and same for my tip page (it's showing twitch emotes).

shy quail
#

The twitch emotes on the tip page is a known thing. The picture is from your youtube account, this is correct like this.

#

@versed tangle Check the pinned messages for the subscription privacy settings your viewers have to enable to see shared subs.

worn gazelle
#

hello i have a problem with obs once i click start stream it starts a stream w/o asking for a title on yt but when i check my channel nothing is running

#

plez?

#

TriHard 7

versed tangle
shy quail
#

@versed tangle Make sure nothing is blocking the connection, like a firewall for example.

idle saffronBOT
#

@worn gazelle Streamelements on top of OBS -> Logout -> login

versed tangle
#

Gonna check it now

#

thx it is working now

sharp surge
#

Ah okay @shy quail just strange that it shows a twitch chat. Got a little confused. Thanks for the help! 🙏🏻

shy quail
#

If you are seeing the twitch chat in OBS.Live relog with StreamElements > Logout and log back in.

wanton coral
#

Hi everyone, new here. I'd like to ask why Stream Elements is asking me this while I connect my youtube account to OBS.live "See, edit, and permanently delete your YouTube videos, ratings, comments and captions"

#

is this necessary?

shy quail
#

To get your chat working in OBS.Live for example.

wanton coral
#

Thank you for the reply Benno. I see. It looked daunting. So all in all this is safe?

shy quail
#

yes.

silk sinew
shy quail
#

What browser are you using?

scenic epoch
#

my youtube alters and chat box not working

wild oak
#

looking for help with alerts. My audio is lagging behind the video, can't figure out how to resolve this.

idle saffronBOT
#

@wild oak Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

wild oak
#

lol cmon support AI that's not about my stream

crystal coyote
#

my activity feed keeps loading with the spinning wheel but never comes up. I have tried logging out, setting everything, waiting 4 hours, and switch platforms.

idle saffronBOT
#

@crystal coyote Please send in an issue report so our team can investigate using the program's logs:

Report an Issue
▫ Select "StreamElements" at the top of OBS
▫ Select "Report an Issue"
▫ Please write a detailed description of the issue you are facing:
What is happening/not happening? What happened that led to this issue appearing? When did you first notice this issue? Descriptions that help us to to reproduce the issue on our end very often result in quick fixes.
▫ Select "Send to StreamElements"

brave solstice
#

@crystal coyote Hey, Devs are on it. The temporary fix is to play around with the filters

crystal coyote
#

thanks! what do you mean by play around with the filters

brave solstice
#

For example: choose only subs, redeems and click on "filter"

#

Try selecting more options multiple times

sharp surge
#

I can't get my chat alert to change the text. I am trying to change it from sponsor to member, but it wont save. It says it "saved" but then you refresh and its right back.

📎 unknown.png
brave solstice
#

Chrome?

sharp surge
#

yes, @brave solstice

brave solstice
#

Relog tried?

sharp surge
#

Like sign out and re log in?

#

if so, not yet. I'll give that a shot.

brave solstice
#

Yes

sharp surge
#

Let me try

#

Still not working

brave solstice
#

Try incognito mode now

sharp surge
#

Still didn't.. but here's the thing too. I am livestreaming on YouTube we don't have months so why does it show that?

brave solstice
#

Hmm

fickle pagoda
#

This is a known issue we are looking into.

sharp surge
#

Okay, thank you. @fickle pagoda!

silk sinew
#

@shy quail Safari, but I tried with Chrome too

shy quail
#

Try it in google chrome please.

silk sinew
#

I already did it

shy quail
#

So in google chrome you still cannot enable the banned words filter?

silk sinew
#

Exactly

idle saffronBOT
silk sinew
#

Why?

shy quail
#

So we can take a look at your account.

silk sinew
#

Ok

#

Ok did it

fickle pagoda
silk sinew
#

Ok, please activate it

#

Leave it on please

#

It’s off

silk sinew
#

Please

dark oasis
#

Hmmmmm

tardy pilot
#

lmfaoo

silk sinew
#

?

#

PLEASE ACTIVATE THE OPTION

idle saffronBOT
silk sinew
#

5da0a9955dd600387fc61546

lime walrus
#

The toggle is currently enabled

heavy ivy
#

Hi Guys, I have a problem with my tip alert :(
I made a tip variation at 10 dollars - so people would get a different alert when they donate at least 10. It all worked fine, I had my own sound effect and a little video that played. Today I decided to also add TTS to that - suddenly my alert broke. Now everytime someone donates I see that "dancing shark" instead of my own image (the sound plays fine though).
I tried deleting my image and submitting it again, but the shark is still dancing...
Can someone help me with that please 😦

lime walrus
idle saffronBOT
heavy ivy
#

5c867adc66719317663fe117

silk sinew
#

Ok thanks

lime walrus
#

You've activated the custom CSS toggle in the variation @heavy ivy

#

And thats a nice overlay name

heavy ivy
#

OOOOOH thank you very much 😎

#

Yes sometimes I get a little upset ☹

lament moon
#

Can somebody help me?

#

When my live-stream is live on yt, why does the streamelements not show, that I am live

#

it just shows: "you have no stream activity"

lime walrus
#

When did you first login to our dashboard?

lament moon
#

yesterday

#

men i re-logt

#

so today i guess

#

re-logged*

lime walrus
#

We do not pull old data that might have happened prior to you signing up with us

#

especially since how YT's new policy works

lament moon
#

So what do I need to do?

lime walrus
#

Stream

lament moon
#

and then

#

because

#

it doesn't show anything

lime walrus
#

What is not showing?

#

Was there anyone subscribing you to you while being live and after signing up with us?

lament moon
#

Can we get in a call, then I can show you better

#

and yes, there was someone subcribing

lime walrus
#

Show me a screenshot here

#

I'm not available for calls

lament moon
#

(me), because i wanted to test it

#

okay

#

Sry for the time

lime walrus
#

As I mentioned

lament moon
#

it was a bit difficult

lime walrus
#

If you've recently signed up with us

#

there is nothing to show on the activity feed

lament moon
#

Yeah, but did I need to wait, or what did u say?

quiet pond
#

you need to get activities first

shy quail
#

New data will show up when they come in from now on.

lament moon
#

Okay, I am sry for aksing so much, but how do I get "activities", can you come with an example

shy quail
#

If someone subscribes to your YT channel (if they have set their subscription settings correctly), or when you get a donation via your StreamElements tipping link, then for example these events will show up in your activity feed.

lament moon
#

Oh

#

I'll try that. thank youguys so much 🙂

#

Sooo, how long is it supposed to take?

shy quail
#

Depends on when you get your first event after you signed up with StreamElements.

lament moon
#

Hmm, well I'll wait, since I signed up yesterday

#

Because, I just subcribed with my other acc, to test it tho

shy quail
lament moon
#

Yes yes

#

THANK YOUGUYS

#

THANKSSSS

wild oak
#

Am I missing something or do we not have a chat widget for youtube?

shy quail
#

There is no chat widget for your overlay for youtube.

wild oak
#

how come the youtube side of things gets no love? no chat, no loyalty system, no credits ):

shy quail
#

All dependant on youtubes API.

wild oak
#

does youtube pick and choose what companies get access to those features involving the API?

#

and they're just not giving it to streamelements?

shy quail
#

I am not a dev, but afaik they do not have these endpoints we would like to use.

wild oak
#

just trying to figure this out because I loathe using streamlabs but they have all of those on the youtube side.

#

chat widget I can get around, but the loyalty system and credits etc I won't be able to make on my own.

silk sinew
#

The banned words filter doesn’t work

#

I set 0 seconds of timeout and it timeouts for 300 seconds

#

Why?

brave solstice
#

YT allow only message delete, 300s timeout or ban, afaik

idle saffronBOT
#

@silk sinew To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Add https://youtube.com/c/streamelements as a Comment Moderator at https://www.youtube.com/comment_management
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
silk sinew
#

How can I set only message delete?

#

@brave solstice

#

The chat alerts of subs don’t appear

brave solstice
silk sinew
#

They are public

#

How can I set only message delete?

#

F

prisma ruin
#

Hey folks,
I have a problem. I can't seem to find the MediaRequest feature in OBS and StreamElements website... Any1 care to help?

Much appreciated,
Jan

shy quail
#

Not available with youtube.

prisma ruin
#

F

#

okay, thanks

#

@shy quail switched to Twitch.. Where in OBS.live can I find the "widget", such as "chat" and "preview window and such"

#

where is the media request and how do I enable it besides adding a widget in the theme/overlay

#

Where in here can I find and enable media request?

rancid turtle
#

All overlays stopped working since yesterday, sound alerts still come through but no visuals, you guys having a problem or me?

idle saffronBOT
supple marlin
#

can anyone explain the !rename command?

brave solstice
#

@supple marlin on twitch?

supple marlin
#

Another question @brave solstice
Can I somehow create a custom !uptime command?
How can I see all the possible variables?

#

Found, nvm 😛

regal locust
#

how do i get the bot to count how long my viewers have been watching and give them points

shy quail
#

Not possible with StreamElements and youtube.

regal locust
#

what my other friend is

meager basin
#

how can i disconnect streamelements from YT ... i will one stream elements for twitch and yt

regal locust
#

are u sure my friend is litterally doing it now

shy quail
#

yes I am

regal locust
#

he dont jknow how he did it tho

shy quail
#

@meager basin Once merged accounts cannot be disconnected.

regal locust
#

well then what bot can do that

meager basin
#

they are not merged

shy quail
#

No idea, soory @regal locust

regal locust
#

tifa i inow how to diconnect

meager basin
#

i can not close my account there is no mail in YT

regal locust
#

tifa go to dashboard

#

if u go to dashboard u will see a part channel buttong

meager basin
#

i can only add channel ...

#

there is nothing ... and close account also not possible because there is no E-Mail Adress

#

can anybody delete my account pls DM me

meager basin
#

or merge it with my Twitch Account

versed tangle
#

@meager basin dm me with the JWT tokes from both accounts

supple marlin
#

@shy quail Are you sure you can't give points for time viewed on YouTube?

civic sage
#

how do i set up stream elements to comment certain things during my live stream for example my donation link and like and subscribe

fickle pagoda
#

@civic sage Timers.

civic sage
#

how do i do that please i am such a noob lol

fickle pagoda
#

The Timers section of your account.

civic sage
#

ah ok thank you, will it do it auto once filled it in?

fickle pagoda
#

Yes, that's what a timer does. It sends a message on a timer.

civic sage
#

ah ok thank you

#

will have a look and play around now, much appriecated

sharp surge
#

@fickle pagoda How long does chat commands take to update? I like putting the link to my game in a command like (!link) however on today's stream (first stream using SE) the link wouldn't update.

fickle pagoda
#

There was an issue with the bot system earlier that has since been resolved.

sharp surge
#

Alright! So it should update instantly right?

fickle pagoda
#

Usually.

sharp surge
#

Okay good.. just wanted to make sure I wasn't doing something wrong.

quasi delta
#

anyone know how to add streamelemnts as a mod?

idle saffronBOT
#

@quasi delta To set up the bot for your YouTube stream, please follow these steps:

  1. Make sure your stream is public. The bot cannot join a private/unlisted stream.
  2. Your stream must be live for the bot to join the chat.
  3. Add https://youtube.com/c/streamelements as a Comment Moderator at https://www.youtube.com/comment_management
  4. When live, be sure to look at Live chat instead of Top chat, as Top chat will hide the bot messages.
rich cape
#

Hello. I'm a very small youtuber who streams for fun. How can i grow my stream

night bay
#

how do u get rid of where it says streamelements running elementals okay

sharp surge
#

↑ @night bay same.. it pops up in chat saying that. kind of annoying

fickle pagoda
#

That message is to inform you the bot has joined your chat and is running. It cannot be disabled.

lethal quail
#

i cant find the tab to delete a channel