helpdesk-twitch

[wary halo]

Still have to contact paypal

We do not touch the money at all

It goes from tippers paypal to your paypal, nothing else

[lament blade]

???

[green fable]

Hello, i am trying to use the bot module chat alerts. But everytime i edit the text it doesn't save ( even though in the corner i get a popup saying it is saved) and the 'Chat Alert' slides enabled itself

[lament blade]

Hello, my stream chat widget doesn't work when I load up SLOBS. It only works after I delete and add the widget in the Streamelements overlay. It happens to me the 2nd time already. All other alerts work

My issue is fixed, nevermind.

[lunar river]

Chat commands foe giveaways don't work. Neither the !enter or !ticket

[viscid pebble]

@lament blade We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[random mortar]

Trying to set up apex overlay and it’s not showing on stream for some reason

Idk if it has to do with the fact I stream on ps4 or what

[wind arch]

how do i disable elements account

[indigo marlin]

Hello, streamer from Argentina here, somehow the servers from chile and argentina dissapeared on obs, and my bitrate have drops from 3500 to 750

[undone ravine]

Question, SE is a mod in the channel, I have partned and rejoined, re modded and commond bot doesnt work..

[viscid pebble]

@undone ravine If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[weary sierra]

hey. is there a way to make the SE twitch expantion to show tipers as well as chears?

[undone ravine]

sending a testing message works thgouht live, but doing anything in chat for commands doesnt work

[quiet flax]

hello

i like some help finding and outline for my game outlining

[hoary coral]

A channel I mod is getting intermittent posts of Response Message. How can the streamer get help stopping these posts?

[stark furnace]

Not a "Streamelements" question I know but does anyone know - If your account has been suspended, do Twitch automatically change your stream key ? I ask as my account was hacked and I'm worried they can hack it again immediately the suspension finishes.

[sullen drift]

Hi! How do I add my emotes to my custom commands? I want to make a !hype command that will show my hype emote.

[stark furnace]

@sullen drift Simply put the textname of the emote in the message

BUT

@sullen drift If Streamelements is not a subscriber then it cannot use your emotes so someone would have to gift SE a sub 😄

[quiet flax]

do yall know a good game border for my stream

[compact pecan]

is it possible to return the following time that was reset?

it is a follow with a stream element

[lament blade]

Hi como mis amigos pueden comprar my productos?

[viscid pebble]

@lament blade Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

[faint rivet]

hey guys, my custom css alert only shows text for a split second

is there any reason for that?\

[narrow cove]

I keep getting an error of HTTP 400 or that OBS cannot connect to a server. Can someone help please? @viscid pebble

[tired gyro]

Hi, was wondering if someone could give me a hand. I have my own twitch and help moderate/stream on another one. I'm using OBS with StreamElements and the Activity Feed and Stream Chat will not change from my primary account to my secondary. Is there a way to make it so I can switch between them?

[mint crane]

Yeah so once again the custom bot name just stopped worling randomly.

Working*

That's frustrating

[viscid pebble]

@mint crane StreamElements menu, on top of OBS > Logout > Login

[mint crane]

That's what i did a second before yoir reply and it works, weird

[narrow cove]

Does anyone know about this HTTP 400 error?

I keep getting it and an error saying obs wont connect to the server

ive looked on videos and Reddit but nothing is helping me and it refuses to let me stream

[stark furnace]

@narrow cove You might be better off asking on the OBS Doscord

[viscid pebble]

@narrow cove Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

@lament blade Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #rules in any server you join.

[lament blade]

Sorry

I dont know

[clear juniper]

is there a way to have a custom bot name using ground control?

[viscid pebble]

@clear juniper Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

[clear juniper]

HyperExcel

[wary halo]

restart ground control 😉

[clear juniper]

Lets goooo

@wary halo your such a goat my man

❤️

I had to switch to ground control because OBS Live was making my obs crash

much love

why is it popping up twice?

[wary halo]

close ground control in taskmanager to see if there are multiple instances running

[clear juniper]

oh i got it

I put in the name a OAuth Token so it was making it do it twice because I entered my info

👍

[wary halo]

[clear juniper]

Im a pepega

[green fable]

How does the support work around here 🙈 I asked a questions a couple of hours ago

[wary halo]

what was the question?

maybe I can help out

[green fable]

This one

[wary halo]

Ah i see, i'll check some things and get back to you

[green fable]

Thank you 👍!!

[wary halo]

If you see the ' save' pop-up, what happens when you refresh the page with F5?

[green fable]

It somehow is saved and okay looking 🙈

[wary halo]

[green fable]

Thanks. That was easier then I thought... I feel stuppid. But thanks again

[wary halo]

No problem 😄

[lapis epoch]

Heyho, i search for se pay for a New Account. There ist only se merch? :)

[burnt glen]

Is there a way to add twitch chat to streamelements OBS?

[viscid pebble]

@lapis epoch SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries and have at least 101 follower (Twitch) / 101 subscribers (YouTube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees and settlement times see https://streamelements.com/dashboard/tipping/fees

[abstract hemlock]

@burnt glen

[burnt glen]

Thank you @abstract hemlock. I guess my question is, how to I set it up as a source to display on stream?

[abstract hemlock]

@burnt glen Just need to add the chat widget to your overlay

[unreal spoke]

Hello. Chat stats stopped working for a streamer i mod for. Hasnt worked for a couple weeks. No name change. Getting a 404-Page not found error.

Streamer name: Livilu4

[abstract hemlock]

@unreal spoke fixed

[unreal spoke]

@abstract hemlock thank you so much!!

[pulsar pier]

Why does my shared media keep muting and even clicking it it just re mute?

[arctic light]

I can't stream to twitch! whenever I click start streaming, it just shows the stream to youtube window!

[vivid grove]

@abstract hemlock the link doesnt work i guess

https://chrome.google.com/webstore/detail/moobot-export-to-streamel/jpbdiafnapgdejjobacgpkpkencmoeng

yup, 404 error

can you give correct link?

[spring pebble]

How do i fix watchtime i using the command "${user} has spent ${user.time_online|'0 seconds'} watching ${channel}" and it just says "xxx has spent 0 secs watching xxx" the time dosent go up?

[viscid pebble]

@spring pebble 10 minutes of watch time is given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled to watch time to work properly.
There is no direct link between watch time and all-time points.
It can’t be calculated from the number of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in the chat at that time.
Giving points to a single user do not affect all-time, only when giving to all in chat.

@arctic light StreamElements menu, on top of OBS > Logout > Login

[arctic light]

Ok thx

[vivid grove]

can u also help me support?

[spring pebble]

Thank you fore the help then i will try doing that 🙂

[abstract hemlock]

@vivid grove our dev team is working on it

[vivid grove]

ok, thanks

[tulip bolt]

So halfway through my stream my chat made it apparent my game audio wasnt coming through, any idea on a fix for this?

Let me rephrase I never had game audio

[molten falcon]

Hey can someone help me with the raffle system I
know how to change the amount of points

*dont know how to

[tulip bolt]

@molten falcon you will wanna do that on stream elements website under commands i believe

[fervent crane]

i changed my name on twitch and now none of my bot commands are working 😦

or my timers

[viscid pebble]

@fervent crane If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[molten falcon]

chat commands ?

@tulip bolt im on the !raffle command now what?

[fervent crane]

old name imtakingurloot and new name

denbistv

[molten falcon]

for the amount of points I can't put it past 1,000

[iron steppe]

hey could a staff help me out with my chatststats since you guys are the only ones who can do it? oldname: thekidfaxx newname: thekidfaxx_ thank you that would be greatly appreciated

[molten falcon]

why wont it let me change the points passed 1,000

for the raffle system

[twin fern]

Hi, I am trying to set the emote chat widget from streamelements in streamlabs obs and the chat emotes arent working, only the emotesplosions when the alerts go off are working, what should I do?

[queen parcel]

Need some help! Is this normal? I can't see any thumbnail on overlays dashboard.

And OBS doesn't load anything... I don't know what I'm missing here

[wary halo]

thumbnails for custom overlays are always like that yes

[viscid pebble]

@queen parcel OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

[queen parcel]

Nice to hear it! It worked!

[still wagon]

I would like to make a command to add wins and visitors see how I won I did it the way below but it is not working

[hallow saddle]

Hey. I am having trouble with my alerts overlay. It is going off fine on the website and in testing but when i'm live it doesnt fire off. I've tried looking through tutorials, deleting and reimporting the browser source as well as making sure it was 1920x1080 AND then resizing. Any help would be appreciated

[warm mason]

I am trying to get my alerts set up. But my text is overlapping when the messages or names are too long. Can someone help?

[still swan]

Hello everyone! One friend of mine can't see the loyalty options after the login. Any ideas why?

[wary halo]

Is he logged in on his Twitch account?

[still swan]

Yes

[wary halo]

https://streamelements.com/dashboard/loyalty

So he can't see that page right?

[still swan]

Yes. Already tried to send him the direct URL as well. No success so far

[wary halo]

which browser is he using?

[still swan]

Chrome

[tropic stump]

Is there any way to disable the !donate command? I just don't feel comfortable accepting donations and don't want a link that leads to a dead page

Or at least change the donate command to say something else

[wary halo]

let him try incognito mode

[lament blade]

https://streamelements.com/dashboard/bot-commands/default-commands Find the command called !tip @tropic stump

[tropic stump]

@lament blade ok that worked, thanks!

[lament blade]

You are welcome

[still swan]

It worked in incognito mode

[rapid zenith]

i've got some problems with the streamelements leaderboard panel extension, only with the chat stats showing no data and the same with top emotes, any ideas on how to fix this? i've tried to remove it and add it again but maybe i'm missing something

[tardy aspen]

just ran a short stream and when people followed and subbed no alerts popped up? any idea whyyy

[high apex]

Hey I was wondering if there was a way to make the chatbot say what song or media is currently playing in chat

[warm mason]

I am trying to get my alerts set up. But my text is overlapping when the messages or names are too long. Can someone help?

[lyric flame]

hi I have 2 questions:

1. I was wondering if there was any update on using channel point redemptions as a bot trigger?
2. We are looking to transition a stream off a custom bot and were wondering if it was possible to have a custom bot name even while the streamer is offline/doesn't have obs open

[ionic kelp]

@lyric flame 2 requires a program to still be running for this to be done.

1 isn't really possible yet.

[vast pasture]

Hi could you help, To ask for help regarding the SEPAY Banking) , do i have to contact them.? Thanks

[green iris]

is there a way to block the custom name stream elements bot from receiving twitch gift subs....i had someone gift a sub today and it went to my bot account 😦

[idle vector]

Hi all, my bot has completely vanished from my channel. Not using SE OBS. I have parted and rejoined the channel from the SE dashboard, everybody else can post fine. Never had this before in the years I have been using Streamelements, can anybody help please?

[viscid pebble]

@vast pasture Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[vast pasture]

Thank-You Appreciate your Help !

[ionic kelp]

@green iris there's an option in twitch settings for that but only for channels you don't follow. Otherwise that's something to suggest to twitch.

[green iris]

@ionic kelp ty, i guess ill log into my bot account and make sure its not following my stream channel then

[ionic kelp]

What's the issue though?

[green iris]

not for me, but just kind of stinks to have a gifted sub of my channel to myself

[drowsy imp]

Sup So I need help with my ping when I try streaming using stream labs. it makes my ping into 700

[gentle yoke]

Hi! i skipped the tour for the media request widget and now i dont know how to add it to my overlay, can anybody help me

[modest sinew]

Can you upload a custom image to change the bits images with stream elements??

[sly bobcat]

Hey 🙂 I have some channels which a 404 chatsstats site and couldn't find any solution except a reddit post where someone mentioned that he/she fixed it and people could get help on this dc. How can I fix it?

[nova gust]

I have an overlay with two boxes.
Active Subscriptions & Daily Subscription Goal.
Every 60 seconds for 60 seconds, I want to fade out that information and fade in Top Tip & Top Bits.
What is the best method to achieve this?
Would I have to custom build this in CSS as a custom alert?
Please @ me if you can help and thank you in advance.

[hard holly]

I on November second got follower botted, before I started streaming, and I used this site to remove all of them and now am using stream elements to make overlays
One of the overlays I made were for my follower goal which will be 50 followers
The botter followed me 250 times which now causes my account to say I have 258 followers which is un-true because I only have 5
Now I am unable to make the follower goal and I do not know what to do and I really need help with this because I cannot have a proper overlay because of this

[plain crater]

HELP!! i have been streaming for a while now and i am getting frustrated with this update... everytime i try to start streaming a pop up happens saying 'Start Streaming on YouTube' and it just a purple box when i click x at the top of the pop up it cancles my stream and i can not go live. it randomly does this and would love to know how to get this to stopr so i can continue my grind on twitch. any help asap would be awesome!!

[unborn herald]

how do i move my overlay from the streamelements website to obs

[viscid pebble]

@unborn herald To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[thorny pewter]

Hi

The song request is not working what should i do?

Stopped during the live

[remote snow]

Hey i can't find the option to change the giveaway command from "!ticket 1" to a custom one. Does anyone know where that setting is?

[sudden anvil]

trying to add tiltify alerts to an overlay but stuck on this

[abstract hemlock]

@sudden anvil Did you do this: https://streamelements.com/dashboard/account/integrations

[sudden anvil]

i did not thank you!

[vivid grove]

hey, i just saw that problem with extension lasts for so much time

dont u have your extension saved so i can just download it and upload to chrome using dev setting?

[lament sapphire]

yoo need help as my alerts aren't working?

[crimson bough]

Hello dear @abstract hemlock , poke pls my stats again) ID - 5f6ba12e7316346b8dd629d1
BIG Thanks!

[abstract hemlock]

@crimson bough

[crimson bough]

[thorn kayak]

im having issues getting my sub alerts to show in OBS while live... when i hit the test button in streamelements website it works and shows up life but when i go to the activity feed and hit the reactivate alert button only subs wont play, hosts and raids, chears and bit all work just not subs... any help would be great

[viscid pebble]

@thorn kayak Prime Gaming (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For Prime Gaming, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[thorn kayak]

both of the messages show in chat though

its showing public

do mod alerts show up by default?

[placid raptor]

what is 'mod alerts'?

[thorn kayak]

my mod also cheered 500 bits and no alert went off,

[placid raptor]

you have variations for cheers and subs?

[thorn kayak]

a regular viewer cheered 1 bit and alerts go off

[placid raptor]

you probably do

by the sound of that

[thorn kayak]

i have all the variations for subs on

[placid raptor]

check them and balance out the chance %

[thorn kayak]

if one of the variations has 100% chance will it cancel out the others even if they are also at 100% chance?

[placid raptor]

you can't have all your variations on 100%

that doesn't make sense

if you have 4 for the same type, just set it to 25% each

gotta make sense.

[thorn kayak]

right, i was just making sure because by default they wre all at 100%

didnt make a differance

if i disable variations wouldnt it play the default alert i have set up for all the "variations"?

so ive tested cheer, sub, and tips. it looks like its only my mods that dont set off the alerts

@placid raptor thanks for the help. i think it might be his settings but never the less thanks for the help. i know you didnt have to assist and i appreciate that you did

[wispy relic]

Hi, nothing to do with elements, but could someone help me and say if there is a way i can setup a TOGGLE HOTKEY to enable/disable a image.
Like when i press it shows it, when i let it go, the image goes away.

only thing i could do so far is having to press it twice, the game i play the map shows as i said above, dont need to press it again to go back to the game, therefore ill have a image while im playing xD

[rain moss]

Hello everyone i just joined how is people doing

I need help with streamelements

[lament blade]

i changed the name of my twitch acc. and now the bot isn't working on my channel anymore

[viscid pebble]

@lament blade If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[placid raptor]

feel free to elaborate @rain moss

[lament blade]

Old name: odinghostsync
New name: ODIN_eu

[rain moss]

WHAT!!?

[lament blade]

i guess to explain your problem / needs for help

[placid raptor]

what was confusing about feel free to elaborate

[lament blade]

if he doesn't know the word "elaborate" like me. i had to google a translation for it LuL

Bot working again SeemsGood

[placid raptor]

nice. I updated your chatstats too now

https://stats.streamelements.com/c/ODIN_eu

@rain moss how can we help?

[rain moss]

I just dont understand it and how to do it

I think i just got night bot and idk if i have alerts for someone that followed

[placid raptor]

you mean setting up streamelements from scratch @rain moss ?

[viscid pebble]

@rain moss New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.

New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[rain moss]

Hi erm how do ik what the commands for default are

On nightbot

[placid raptor]

we don't really provide support for nightbot, sorry

[rain moss]

Oh

[pseudo bough]

streamelements bot work in twitch chat, only when obs(streamelements) is OFF? why?

[viscid pebble]

@pseudo bough If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[old thorn]

i have sooo long delay when i have Text to Speech, i have set it to 0 but is much longer

what can be wrong

[pseudo bough]

thanks

[bitter vapor]

good afternoon. please tell me, this widget has recently stopped working, there is a 404 error in the chat statistics on the site. how can this be fixed?

[viscid pebble]

@bitter vapor If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[bitter vapor]

what if i haven't changed my nname in streamlabs?

[wary halo]

so it's just drnkwtr ?

[bitter vapor]

ye

[wary halo]

I'll see if staff can take a look

[bitter vapor]

thank u, I expect

[wary halo]

fixed!

[bitter vapor]

@wary halo ye, it works now, thanks a lot! but what happened, why does it stopped working?

[lament blade]

Hi guys i have a question, how can I change the payouts percentages of slots? I tried to put the percentage at 100 but I keep losing, I don't want to make always win but at least about 25/30% of the time and in the same way if there is the possibility of 20/25% to recover the points (therefore winning 100 ) and don't always miss .. Any advice?

[wary halo]

just a hitch in the system, happens sometimes

[bitter vapor]

have a good day, guys, u're the best one 🙂

[fierce oar]

Hi everyone. Can somebody help me to get the SE Bot's timer execute my custom commands? Im coming from Nightbot, where you just enter the command that should be executed by the timer. TIA

[sly bobcat]

Is there any other way to get support for my chats-stats 404 problem? Like a ticket system or a person I can dm? 🙂

[placid raptor]

@sly bobcat you always have the contact us form on the website that leads to creating a ticket with us

however

you can ask here and it usually gets handled quickly

have you changed your name recently?

I always link ppl to this @fierce oar -> https://discordapp.com/channels/141203863863558144/199460642975907840/508911738528333849

very handy, was in the pinned messages

which can be helpful to review in all channels

[fierce oar]

Thank you z3groove, but the pinned message does not answer my question 😦 my question was about the timer executing commands (default or custom commands). Do you have any information on that? TIA

[ionic kelp]

Not possible.

They have to be executed by actual users.

[placid raptor]

holy snap

how did I miss that

I can always count on sudo though

apologies @fierce oar

but yeah sudo answered

[fierce oar]

No problem @placid raptor 🙂

[fierce oar]

Ohh i see. Ahm, is this feature planned? Cause this means i have to put the same information in two spots (double content) in command and also in the timers message.

[placid raptor]

well I don't think it is, timers are timers and commands are commands, timers are automatic and commands are run by users

if at some point a big chunk'o'users'll come to us and go 'we want it' then possibly

[ionic kelp]

For spam reasons I'd say it's not gonna happen.

[fierce oar]

Hmm sorry i dont understand this point? Thats the default way how nightbot is handling things, and i dont see why this should lead to more spam? Can you tell me that you mean in detail? TIA

In Nightbot you have commands where all the messages are stored, and the timers which trigger commands(aka messages)...so there is only one place of content(text) which you have to take care of. I dont know if my point is clear, as im not a native english speaker 😅

[placid raptor]

it's kinda of irrelevant still, sorry

[fierce oar]

Ok

[placid raptor]

doesn't matter what nightbot has, at the moment it's not planned as there's no demand for that

if at some point that changes I'm sure we'll get right to work

but due to current methods of operation it probably won't be anytime soon

mmm respectfully I don't think that word is appropriate

but if you explain the need perhaps we can assist

I don't see value in timers to run commands

[fierce oar]

Ohh, im sorry.

[placid raptor]

I can understand the technical need, but as I said it's irrelevant at the moment, what features nightbot has and we don't

[fierce oar]

Ohh ok, i see.

[fierce oar]

But i have a feature request that has demand and is marked as planned but hasnt got any updates. Can you maybe tell me somthing new or the status about this one? Thanks 🤔 https://streamelements.helprace.com/i191-allow-more-customization-to-default-commands

[placid raptor]

it's not planned at the moment @fierce oar

[fierce oar]

Ohh, thats a bummer ☹️ But thanks z3groove for the update 👍

[placid raptor]

I'll correct myself, it is planned, and I see it internally too, but there is no ETA to completion @fierce oar

and no worries

believe me I'd love to customize default commands too

[fierce oar]

Yeah, i really feel you! Maybe our needs are too specific for the average folks 🤷‍♂️

[slow quail]

So I have a design my mate did in there stream elemeants for me, how can i add it to mine

without having to do it alllll agaiin

[placid raptor]

wdym by 'design'? for merch? an overlay layout? @slow quail

[slow quail]

an overlay layout

as i dn't want to have to manually to all the designs again and the CSS

[placid raptor]

so the overlay is on their account and you want it copied to yours?

[slow quail]

Yes

and to edit it if need me my end

[placid raptor]

you can make them an editor and they'll be able to duplicate the layout to your account

assuming it's the same platform

meaning twitch overlay to a twitch account, etc

[slow quail]

Okies will test that out

[placid raptor]

don't test that out Just Do It ™

[jaunty stream]

hi the twitch partner strainmaxi changed his name to maxi. can you maybe fix the SE stats for him

[ashen saffron]

ＨＥＬＬＯ

[placid raptor]

done @jaunty stream

[ashen saffron]

I changed my id. please help me to do some set up.thank you.

old id : baker_chieh
new id : mini_lachu

[jaunty stream]

Tyvm

[normal moat]

Hello. I have a problem. I have my store for sounds, everything was good, but a few days before my sounds stops to play. Files are uploaded, everything is allright, but they are not playing.

[placid raptor]

all other alerts work fine @normal moat ?
do you have a separate overlay for the store redemption widget?

[ashen saffron]

Account ID：5f55e2dbef6dd32535c87f8b

my chat box can not connect to streamelements.

[viscid pebble]

@ashen saffron StreamElements menu, on top of OBS > Logout > Login

[normal moat]

@placid raptor i have it a browser source in slobs

*as a

[placid raptor]

i can't troubleshoot slobs
does this happen to you on obs studio too?

[normal moat]

Im not using obs studio... where can i find source link again please?

[ashen saffron]

hello, I already relogin but it still cant work. My twitch ID just changed then my chat box cannot connect to streamelements. is there any thing i can do to connect to my chat box? thank u~

[placid raptor]

https://obsproject.com/download @normal moat

what do you mean your chatbox @ashen saffron ?
the chat widget? is not showing in the OBS overlay when you type in chat?

[normal moat]

@placid raptor i know what is it... but please, where can i find link for browser source?

[placid raptor]

link to put in your browser source?
here 👉 https://support.streamelements.com/hc/en-us/articles/360025920391-Adding-an-Overlay-to-OBS-Live

[ashen saffron]

After I change my twitch id, the chatbox wont show the info about Bot Modules. (ex: !roulette <points/all> )

[viscid pebble]

@ashen saffron If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[tame sun]

uhmm.. sooo.. can anyone tell me why the website looks like this on all the browsers i use?? i really don't know the problem.

[ashen saffron]

old name : baker_chieh
new name : mini_lachu

[placid raptor]

with chrome as well ? @tame sun

[tame sun]

yeup

haha

i hate my computer

[placid raptor]

do you have some extensions installed or something?

in incognito it's the same?

[normal moat]

@placid raptor now its working... i was resetting my persdonal token... 🙂 im pepega, sorry 😄 thanks for help and have a nice day! 🙂

[tame sun]

man yeah even in incog it's still fukin up

[placid raptor]

no worries, you too @normal moat

do you have like a translator or something like that that may operate on content you're viewing?

translation is like the only thing coming to my mind atm

[tame sun]

not really no

[placid raptor]

but addons of that sort maybe

[tame sun]

i don't use translators, i bring it to google if i need to translate somethin

[placid raptor]

CTRL + SHIFT + R @tame sun

[tame sun]

nada

[placid raptor]

reformat

nah jk, let me check

several moments

[tame sun]

that's what im about to do lol

[placid raptor]

i mean

xD

go right ahead

for sure it will be resolved then

xD

[tame sun]

even in obs before i wanted to switch to stream elements, i had streamlabs alerts and the custom text wasn't even showing up then so it might be more than my browser.

i just heard about streamelements and wanted to try it out

lmao even EDGE is broken

and i've never touched edge

[placid raptor]

even NEW edge?

[tame sun]

yeah

the fancy one, built on chromium

[placid raptor]

@tame sun Run CMD as admin and type: ipconfig /flushdns
Then in your browser navigate to chrome://net-internals/#dns to tell chrome to flush its cache (you can allso use ctrl+shift+del to go to: chrome://settings/clearBrowserData)
then CTRL + SHIFT + R
let me know

[tame sun]

you mentioned dns, give me one moment

i'm gonna try something

before that

[placid raptor]

we can also get the error from dev tools when loading the page

for better indication

[tame sun]

i-

i am about to break something cause the custom ad blocking raspberry pi i have is somehow blocking the fonts from appearing correctly?????????

cause i even broke out the chromebook for this one

and lo and behold disabling my pi-hole worked.

[placid raptor]

[tame sun]

i'm gonna strangle this bababooi raspberry pi

[placid raptor]

ssssshhhh

[tame sun]

[placid raptor]

public channel

language

but glad u got it sorted

[lament blade]

Translation results
can you help me so I can connect a command to twich so when someone writes! dc a link will appear which you click on

[tame sun]

i'm going to lovingly carress this raspberry pi in between my hands and fingers until it stops

[placid raptor]

that's the spirit (?)

@lament blade what is your native language?

[tame sun]

i'm just really angry that that's the reason why the site aint workin

[lament blade]

Swedish

[placid raptor]

don't be man, anger isn't useful just see how you figure it out, we're here if we can help

you can add a custom command to your bot that will be !discord or !dc, and the response be your link
just make sure your server has a permanent link and not a temporary one @lament blade

[lament blade]

Can you help me?

[tame sun]

fair, fair. i'm just upset that i haven't gotten any sleep lol

[lament blade]

Thanks

Thank you ☺️

[placid raptor]

no worries

[tame sun]

thanks for the help too, man, sorry for the confusion.

[placid raptor]

all good man, smarter ppl than I jumped in with the steps that lead you to that conclusion

I was merely a messenger in this instance P:

[tame sun]

fair enough

i've told my pi-hole to allow all font urls and google font urls through

it got blocked in the gravity filter

[placid raptor]

hope this gets handled asap for u

[tame sun]

i opened edge again and it worked now that i did that, since it hasn't loaded the cahce yet i know it now works correctly

[nimble canyon]

ANyone in here know why streamelements !ads command I made does not run Twitch ads? When my mods run the command it says: Failed to run ad make sure you use 30,60,80,120 command they use is !ads 30

[ionic kelp]

What's the written response for the command?

[nimble canyon]

it's set to /commercial X and they replace X

[viscid pebble]

To have StreamElements run ads for you, do the following:

1. The bot StreamElements is added as an Editor to your Twitch channel here: https://dashboard.twitch.tv/community/roles

2.a) To create a Timer, go here: https://streamelements.com/dashboard/bot-timers - add a timer with a response /commercial <30|60|90|120|150|180> to indicate the ad duration and also select the time interval that the response will be sent while you are online. Example: /commercial 30 and timer every 10 minutes (online interval).

2.b) To create a Custom command, go here: https://streamelements.com/dashboard/bot-commands/custom-commands and add command with the response /commercial <30|60|90|120|150|180> to indicate the ad duration. Example: !ads command with response /commercial 30

[nimble canyon]

thats what I did lol

Do I have to make a seperate command for all seconds/minutes?

so the written response is ./command 30 60,120 etc?

[ionic kelp]

You replace x with ${1} to have it so it for that duration instead of multiple commands.

[nimble canyon]

Ahhhh i see

Thanks, should be fixed now 😉

my written response is wrong

Appreciate it.

[ashen saffron]

3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

old name : baker_chieh
new name : mini_lachu

Thank u so much

[pine axle]

Hello how do I unban someone from song request?

[steady grove]

Je viens vers vous pour vous confirmer que votre compte PayPal est bien actif, et fonctionne correctement soit pour envoyer ou pour recevoir.

Je vous conseil de vérifier cette situation avec Streamelements: https://streamelements.com

Je vous remercie pour votre coopération et votre disponibilité.

[viscid pebble]

@steady grove Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

[steady grove]

Bonjour, message de PayPal me confirmant que mon compte est bon, mais je ne recoie pas les dons... KaziFPS ! Thanks

[viscid pebble]

@steady grove if a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification. Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction. If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money

[pastel meteor]

When i set up an alert and make it use a gif, it doesnt play the gif but keeps it a static image. Does anyone know how to make it play the gif rather than play it as a static image?

[night vigil]

in donations it says no data in twitch overlay using streamlabs obs please help

[untold crest]

@pastel meteor Sometimes gifs are created as non looped, for a gif like that the best way is to convert it to webm file. You can do it for example here: https://convertio.co/gif-webm/

[pastel meteor]

But then the webm is only played for the duration of the webm, the gif i have is only 1 second long. the webm stops playing after that second

[untold crest]

@night vigil It may be because you have "session top tipper" and there was no tip during current stream

@pastel meteor can you send me that gif over dms?

[pastel meteor]

sure

[lament blade]

on stream elements how do i add back the chat it some reason vanished

[untold crest]

@lament blade

[lament blade]

where is that

[untold crest]

In overlay editor

[lament blade]

ok

yhx

thx

[untold crest]

np!

[lament blade]

how do i make it so that i can read it without loading up twitch

[viscid pebble]

If you have one monitor and/or would like the chat overlay on the screen, please look at the link below.

Please note this is not a plugin for OBS and not maintained by SE.
https://github.com/baffler/Transparent-Twitch-Chat-Overlay

[summer magnet]

Hey, i got a Problem, my Activityfeed is every second showing that the same person is following do u have any idea how to fix?

Its in OBS.Live and on the internet Page

Here is a picture of the activity feed

[untold crest]

I think that happened when there was a problem with followers. It should be all good from now on, but those events will remain (and really soon you will get it covered by way more followers 😉 )

[summer magnet]

Okay, but its just since today morning and not like yesterday. And do you know how I can clean the feed so i can see something?😅

[raven crater]

anyone else having issues with the activity feed? My alerts aren't pulling through usernames. So I see things like "is following" but no name attached... :/

tried a reboot & reconnected my twitch account on OBS

[teal socket]

guys I'd like to have some help.. My leaderboards caps @200

[mental salmon]

Where do i need to go for help on SE.pay

?

[viscid pebble]

@mental salmon Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

[mental salmon]

okay thanks alot

[lunar galleon]

Вопрос можно ли сменить на стрим елемент донейшен пей eu на ru ?

[viscid pebble]

@lunar galleon Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

[lunar galleon]

Can I change donatepay.eu to donatepay.ru

[lament blade]

Alguien me puede ayudar hacer un sorteo en mi canal ?

[viscid pebble]

@lament blade Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

[tepid stream]

How to i set-up gamble instead of roulette?

[past lynx]

work out of the box

[indigo torrent]

hey peeps, is there any reason (manual) hosts dont show in activity feed or trigger alerts today? (1 person hosts - overlay is set to 0)

[stark furnace]

my quality buttons is now showing and im partner, does anyone know how to fix it?

[viscid pebble]

@indigo torrent "Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these."

[lyric talon]

Hello! so I've tried setting up a follower goal, but for some reason it's showing the wrong count?

[charred gulch]

Hi, I used the social media rotator from the widgets page. I used animations (BounceIn) on the image to pop in. When I put the widget in OBS the animation is not working. Any tips?

[viscid pebble]

@charred gulch OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

[charred gulch]

This has no effect. I am using OBS Studio

[modest mantle]

Hii, I am wondering if there is something like a !clip command :)

[nimble dune]

Hi, there is no by default but i found something
If you are looking for clip command, you can use for example thefyrewire's customapi.
Guide is here >> https://thefyrewire.com/docs/api/twitch/clips/#required-parameters

[modest mantle]

Oh thank you! I will take a look into that! :D

[subtle oyster]

Hi, somebody follow flooded my channel yesterday, following then unfollowing then following again over and over, and now whenever I open StreamElements my activity feed is flooded with the same message over and over

is there anyway to stop this? I've alread blocked the user but it still happens

I've literally scrolled for minutes and it still loads in more of the same message

it pretty much makes StreamElements unusable for me because I can never get to the end of the list

[summer magnet]

@subtle oyster I got the same problem but I think it isnt the user who flooded you, because the person who is showed at my feed is a friend of me

I have the problem since today morning

[subtle oyster]

ah ok, maybe just a bug then

still makes StreamElements unusable for me though 😦

[summer magnet]

Yeah but I hope its gonna be fixed cause i tried reconnect etc and it doesnt helped me

For me too

Hope that its just the servers or something like that and hope it will be fixed the next days

[subtle oyster]

ok thx, I'll just go stream without it then 😉

[rapid zenith]

Having the No data problem with the leaderboard widget, tried some of the above things, such as logging out, removing the bot and adding it again etc, can someone have a look? Dayto_G

[summer magnet]

No Problem, but I also hope, that we can get a Answer from a supporter or somebody

[viscid pebble]

@subtle oyster Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[charred gulch]

is it possible all animations on that widget are not working?

[dawn wagon]

Hey guys I’m gonna sound pretty stupid here but I’ve only this second started trying to do this twitch thing and I have no idea how to do all the stream elements stuff can anyone help?

[rigid garnet]

One question, I dont know if it has happend to anyone but when I enter OBS, the activity feed and chat panel are al in white and I cant see anything on it. Does anyone knows how to fix it?

And I can't see my browser on the screen

[nimble dune]

StreamElements menu->Chat

[nimble dune]

See the screenshot what Ruben sent

Do you see StreamElements menu?

[wispy kettle]

Am I missing the setting for the "gap" or "margin" in between primary text and secondary text on the alertbox widget?

[nimble dune]

Are you logged in?

[wispy kettle]

I'm trying to pull the message from the alert closer to the first line of text.

[wary halo]

https://tenor.com/view/banned-thor-gif-6072837

what an idiot

[wispy kettle]

[nimble dune]

[wispy kettle]

My day is now made.

Actually, here's a screenshot. See how the cheer text that would've been in the message is way too far down?

[wary halo]

I don't know if that particular spacing can be adjusted in the normal settings

might need some coding

[wispy kettle]

I had a feeling that may be the case.

[wary halo]

you can see if someone knows in #dev-chat

[wispy kettle]

Found it.

[wintry talon]

Can anyone help me? I dont have this option in my streamelements dashboard

[ionic kelp]

@wintry talon It's not available to everyone.

And please keep questions here.

It is not something you can unlock yourself. You are invited to it.

And even then I do not know how people are chosen.

[slow ledge]

How do you reset ${count} variables?

I tried using -> !cmd modify <command name> -count 0

but it didn't work.

[reef lark]

Hey 👋 , Is the slots module not working correctly at the moment or am i missing something? I've set the win rate to 100% for testing and I'm still losing all the time. I've tried making the bot part and rejoin the channel, but no dice. Any ideas?
Thanks in advance for any help.

[nimble dune]

Hey, how can i enable this to my tipping page?

[split narwhal]

How do you download the overlays? I can only make them and i dont see that i can download them.

[viscid pebble]

@split narwhal To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[nimble dune]

You can add to OBS but not download

[split narwhal]

oh its only for OBS

[ionic kelp]

Well technically anything that supports links like ours but that's that's what we recommend using.

[split narwhal]

yeah okay thank you!

[frosty saddle]

is there a way to merge the numbers of messages I have sent in streams for the top chatters tab from my old names to my new one?

[split narwhal]

for some reason my camera is a square and i cant change that? help 🙂

[plucky galleon]

hello, I have gifted a sub to one of my viewers, but it doesn't appear in my sub count on my overlay

the sub count is still at 0, even though, technically, I have one sub

which I gifted

[random fox]

StreamElements doesn't work after I change my nickname on twitch, I done relogin and change my URL but it still doesn't work 😦

[viscid pebble]

@random fox If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[random fox]

old name: steber_03 new: SteberOne thx

[lament blade]

people do you know how to make some super mod in twitch

[viscid pebble]

@lament blade Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator__
1500 - Broadcaster

Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png

[nimble dune]

In chat !level username 1000 make sure you have enable the !level command @lament blade

https://streamelements.com/dashboard/bot-commands/default-commands

[lament blade]

Can I still get Stream elements on xbox?

[viscid pebble]

@lament blade Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have a blog post about how to set up console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[random harbor]

hello, I copy and pasted a music playlist to my elementalstream but its not showing up in my OBS. I dont know if i missed a step but any help would be amazing.

[random kiln]

Can anyone link me to a page where it shows all of the possible variables to enter in the chat and use as a mod, such as adding levels to a command to restrict it to only mods? Cheers!!

[tranquil dirge]

When my viewers do !watchtime it says 0 seconds why?

[lyric quartz]

${count VARIABLE 0}

[viscid pebble]

@tranquil dirge 10 minutes of watch time is given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled to watch time to work properly.
There is no direct link between watch time and all-time points.
It can’t be calculated from the number of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in the chat at that time.
Giving points to a single user do not affect all-time, only when giving to all in chat.

[random kiln]

“!command options !COMMAND -Level 500” is an example, but I’m just trying to discover more!!

[reef lark]

Hey 👋 , Is the slots module not working correctly at the moment or am i missing something? I've set the win rate to 100% for testing and I'm still losing all the time. I've tried making the bot part and rejoin the channel, but no dice. Any ideas?
Thanks in advance for any help.

[warm hemlock]

can I get any help? Ive gotten one person from the team to fix this before but about an hour later it was back to not working again, this hasn't worked for months so not sure whats up.

[lament blade]

Hello. I have some strange problem with streamelement's AlertBox TTS. It does not read the messages of donations above a certain value. It does not work in live but also in "Emulate mode". Tested with 10$ and it worked, but doesn't with 50$. How can i solve this problem?

[shrewd swan]

Hello, Yesterday StreamElements bot was working fine.. today it won't work at all.. it says its in my channel but no commands work

[ashen falcon]

hello

if i start with stream elements today but have been streaming for months

will it retroactively account for the past viewership for an accurate watchtime?

or does watchtime start when you begin using stream elements?

[viscid pebble]

@shrewd swan If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

1. In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2. Click on Stream Settings > Custom bot name
3. In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
4. Scroll a bit down and click on the purple Connect Custom Bot Account button
5. Log in as usual and Authorize the custom bot name
6. Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

[ashen falcon]

and turn on loyalty**

[keen cove]

are the chat stats down again?

[coarse token]

Hello there, one question, i switched to Streamelements, but on my activity feed, i dont see Followers, i can all other feed, except followers. Any ideas ?

[keen cove]

@viscid pebble could i get some help restoring my chat stats to my leaderboards?

[hollow dew]

ciao a tutti, su obs streamelements quando catturo una finestra qualsiasi, se metto in prima pagina obs, diventa tutta nera o si blocca, devo modificare qualche impostazione affinchè continui a vedersi fluidamente oppure non si può fare?

[viscid pebble]

@hollow dew Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

[brazen finch]

@viscid pebble i get the bsod kmode_exception_not_handled regurlarly when i try to stream 😦 can you help me?

[viscid pebble]

@ashen falcon 10 minutes of watch time is given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled to watch time to work properly.
There is no direct link between watch time and all-time points.
It can’t be calculated from the number of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in the chat at that time.
Giving points to a single user do not affect all-time, only when giving to all in chat.

@brazen finch Obs.live is a plugin for OBS Studio for the best OBS support, please join their Official Discord @ discord.gg/obsproject

@coarse token Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[keen cove]

Run SoLowToday at 3:19 PM
@viscid pebble could i get some help restoring my chat stats to my leaderboards?

[coarse token]

@crude pecan My Account id is : 5bbcc11c7bdd3a71bb65bc13

[stray magnet]

hello, i have an issue with my chat stats

404 - Page Not Found

[lament blade]

Can someone help me?

[strong kernel]

@lament blade Your account does not have any overlays.

[lament blade]

Not in my account. I'm managing another account.

[strong kernel]

Did you edit the TTS settings in the variations?

[lament blade]

No, I didn't know those settings.

[timber sail]

How does giveaways works, if I wanted to do giveaways, and use an item of my merch, would I have to pay for it, I don’t understand how giveaways works, and would like ideas

[shrewd swan]

THANK YOU! That got it to work but i had to click the new custom name for it to work

[lament blade]

Now i checked and figured out how to solve this issue. Thank you for the answer!

[coarse token]

@viscid pebble It's fixed, thanks.

[dim bridge]

Is there a good way to add multiple banned terms from the tip settings? I have a huge list in a txt file but they are separated by lines.

but I'm not even sure SE allows for a way to add more than 1 at a time, even spaced by comma's

[strong kernel]

There is no import function, no.

One at a time is the only way.

[dim bridge]

... ok

[valid spade]

how do you do !epic

[strong kernel]

You make your own command called !epic and set its response.

There is no default !epic command.

[lament blade]

The app is not leading me put my name is will just go to a White screen

[stray magnet]

idk if my issue should be asked somewhere else, can someone help me?

[viscid pebble]

@lament blade Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org

[strong kernel]

@stray magnet Your chatstats are fine.

[strong kernel]

@lament blade Use an actual browser, not the built in one.

Or use a PC.

Would be easier for you in the long run.

[lament blade]

Oh ok

[stray magnet]

oh! thank you if it's been fixed, i get an error 404 all day long

[dim bridge]

Can you guys offer any sort of assistance when people use very distorted spelling of bad words to make the phonics of the word?

[strong kernel]

One way or another you're going to have to think like they do and figure out all the possible ways they can type it out.

And either add individual entries, or write some RegEx. Here's a site that can help with that: https://regex101.com/

[paper iron]

Hi. Has the option to add a media link, for example youtube url, to a tip been taken away?

[strong kernel]

No, you just need to set the media request settings to either "tip" or "both."

[paper iron]

@strong kernel thank you. i just found the problem. i didn't realize that feature disappears when viewer requests are turned off

[tulip trench]

Hi , i have a problem with my chat stats , i used "StreamElements Leaderboards" for fiew days fine , but since saturday night it says : no data , and when i go on my dashboard in -> MORE -> Chatstats i have error 404. Don't know why , i haven't been able to find anything on the internet exept issues when changing username ( i haven't ) .

[gilded tendon]

Hi i need help how do i do so people get points for veiwing so they can later do !roulette etc

[strong kernel]

The Loyalty section of your account.

[gilded tendon]

thanks

[timber sail]

Is there a voucher code, I can use for my merch, to use as a giveaway for my viewers in chat

[strong kernel]

There is not.

[slate nacelle]

working on chat alerts and it won't let me edit what it would say when people follow me or sub

[noble drift]

hello hello, for some reason !gamble (even though its enabled and so is slotmachine) is not working for me in my chat...but if i use !grind !slots !gamblee (lol different spelling)..they all work. I asked my friend to test his twitch chat and it works for him...

i checked if other command bots had '!gamble' and if it was interfering...but nothing. i checked filtered chats/words...nothing shows up.

[strong kernel]

@noble drift

[noble drift]

is roulette interfering? ill check it..

tyty @strong kernel

[valid spade]

how do you do queue

[wide bone]

On the OBS it says im live but then i check twtich and i am not live

[strong kernel]

@wide bone Check Settings>Stream.

@valid spade There is no default queue system in StreamElements.

[valid spade]

can't fide it

find

[strong kernel]

You were just told there isn't one.

[warm hemlock]

grapsieToday at 3:12 PM
can I get any help? Ive gotten one person from the team to fix this before but about an hour later it was back to not working again, this hasn't worked for months so not sure whats up.

[vale moon]

hey, I changed my twitch username from itsTurnwald to TWald_ could someone help me migrate my chat stats

[strong kernel]

@warm hemlock

[warm hemlock]

thank youuuuuuuuuuuuuuuuuuuuuuu

[valid spade]

hi

[tulip trench]

thanks Nethyr if you did something , just notice mine worked too 🙂

[strong kernel]

@valid spade Do not ask again.

[tulip trench]

it seems that my chat stats are not synchronised since the last time it works , will it do it sometimes ?

[thick zealot]

Is it possible to have twitch streams archive to YouTube

[strong kernel]

@thick zealot Not automatically.

@tulip trench There is no synchronization. Twitch doesn't track this stuff. So any time the system can't see your chat, all of that is lost.

[tulip trench]

ok i see, thanks

[lapis herald]

how do i get my overlays to the desktop app....

[viscid pebble]

@lapis herald To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[warm radish]

How do you import your overlays from your youtube channel to your twitch channel?

[viscid pebble]

@warm radish Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member

[warm radish]

Hmm, I don't think I'm trying to merge accounts. I'm just trying to transfer from one platform to another, and I want to be able to see my overlays on streamelements

[strong kernel]

Merging accounts is the only way to duplicate your overlay designs from one channel to another.

[ornate dawn]

ok

[warm radish]

Okay, Thank you Nethyr!

[viscid pebble]

You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[warm radish]

Should I DM them to you, Nethyr? Or will I be contacted by another staff member

[strong kernel]

Do you understand the limitations?

[warm radish]

The only limitation is data sharing right? So if I only care about data from the twitch side, it doesn't matter for me, correct?

That's how im understanding it, in which case yes I do

[mossy vault]

@strong kernel Could you help me with chat stat 404 error? My stream elements name is SuansS. It is already second time it happened to me. Thanks!

[rancid talon]

I have many questions about twitch as I just started, BUT, I don’t want to be rude and interrupt this conversation, may I be redirected to someone who is wanting to help a newbie (forgive my lack of knowledge please 🙇🏻‍♂️)

[viscid pebble]

@rancid talon New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in-depth details on how to use our product.

New to OBS? Here is a 4 step quick start guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[rancid talon]

Thank you!

[stuck pollen]

How do I setup merch with SE.Support

[vapid pebble]

okay so i have an issue with a tip someone sent to my channel

[viscid pebble]

@vapid pebble Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[vapid pebble]

alright

[valid pollen]

do u support recording too?

[warm hemlock]

@strong kernel my guy, it was fixed for a bit but looks like its gone back to not working again..

[strong kernel]

There's nothing more I can do for you.

[warm hemlock]

so its just broken, because reasons..

welp thnx for tryin ig

is there a support email address I could contact?

or anyone that would know how to fix it?

[strong kernel]

This is a dev issue, not something support can assist with.

[warm hemlock]

to your knowledge are the devs working on a fix for it or is there any way to contact them to get help with the issue?

[strong kernel]

No, you cannot contact the devs.

It is a known issue.

[warm hemlock]

kk thanks.

[strong kernel]

Read the above conversation.

[dusk rover]

oh.

[noble drift]

recently changed my name on twitch, i was able to log into streamelements with the new name..but whenever i type a command from streamelements, it doesnt show in chat and SE isnt showing up as mod even though i type /mod SE (states it is already a mod), help pls

[viscid pebble]

@noble drift If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[noble drift]

old name: aestheticteaa_ new name: cozyaesthetic

thank youu

chat stats needs to be updated still whenever someone can - unless i need to stream first after i re-enabled SE to mod

[ruby umbra]

Hey all. I'm putting together new alerts. I've got a gif of a zombie hand with a card I've made that I've animated to appear from the the bottom of my stream, I then want the follower/sub alert to appear over the gif. Struggling to get this to work. Ideas?

[viscid pebble]

@ruby umbra Text not showing up over your alerts? Go to the Advanced Text Settings and set the top margin to 50, you can work your way to the right position from there.

[dusk rover]

okay, apparently the friend i mod for had an old username under jesuschairez and new is j_rizin

[halcyon marsh]

If viewers want to listen to the music playing through song requests without hearing the gameplay on the stream, is there a link for them to go to?

[strong kernel]

No.

[halcyon marsh]

thanks

[fringe mauve]

why is my dashboard showing zero followers its like my twitch info interrogated

[lament blade]

Hola buenas noches gentes

[viscid pebble]

@lament blade Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

[lament blade]

hey guys, how do i make one of my moderators a super mod?

[strong kernel]

The user management section of your account.

[lament blade]

thanks neth, you the goat

[paper basalt]

How do I setup to do poles

Like what do I activate

[toxic harbor]

Is there a list of all command variables anywhere?

[strong kernel]

In the Variables tab of the Chat commands section.

[west adder]

Hi, might be in the wrong channel but i'm wondering is there is a line to replace $(channel.subs) to get the sub points of channel instead of the current subscribers?

[strong kernel]

No. Sub points are not available through Twitch's API.

[west adder]

Thank you @strong kernel

[vapid pebble]

hello

?

[viscid pebble]

@vapid pebble Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[vapid pebble]

need help with a donation

[open thistle]

Hi i need help with importing my overlay to twitch

[viscid pebble]

@open thistle To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[vapid pebble]

i need help with a streamelements tip

[open thistle]

I need help with importing overlays from streamelements to twitch

[viscid pebble]

@open thistle To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[lament blade]

I need help with stream revenue

[toxic harbor]

What are the variables used for the top command?

[viscid pebble]

@lament blade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[onyx swallow]

Is it possible to put a variable in a variable in a command? I have a count but I'm wondering if it's possible to put in chat "!+ 5" and then it adds the 5 but ${count score ${1}} does not work, wondering if there is another way?

[rancid talon]

Is it possible to use follower notification overlays if I stream from my PS4?

Normally I stream from my ps4 but manage the stream from twitch on my laptop

[viscid pebble]

@rancid talon Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have a blog post about how to set up console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[vast estuary]

Hi! Is there any other way to setup tips/donations without using paypal?

[ionic kelp]

@vast estuary There is but unfortunately judging by your twitch bio you're not eligible.

You're not in a supported country.

[vast estuary]

I see, is there going to be anything available to fix this in the near future?

[ionic kelp]

It would require work done by our CC processor to open that.

[surreal plume]

Anyone can help me? I want to put the video links on the donations of my stream but i cannot find an option to able it

[lament blade]

I need a link so I can put in my description

For my Murch

Hello! if anyone could please help me with a streaming problem on obs, thank you!

[mellow pollen]

Having some issues with tip alerts, if anyone is available?

Whenever I receive a donation, the alert isnt sent to my live stream. The rest of my alerts work just fine. The alert from the donation panel on twitch doesnt send the donation alert to my live stream tho....help?

[red verge]

Is !raffle supposed to generate a random number, or only use the max number?

[round jungle]

Hey guys i'm trying to setup a subscriber goal in the overlay editor and it's not grabbing my current twitch subscriber amount, any one know how to edit where its grabbing the data from?

[dry hare]

Are you looking for a goal or a count?

Big difference

One goes up only, one goes up and down

[round jungle]

goal so it will go up and down

[dry hare]

Count goes up and down. Goals only go up

A goal is something you’re working towards....like a fundraiser

A count is what you currently have

[round jungle]

yeah so i wanted to use the sub goal so attempting to reach X number

[dry hare]

Labels > goal

If your goal number is off you can click the monitor with gear icon in the top left of the editor to edit your goal data if it’s off

[mellow pollen]

Whenever I receive a donation, the alert isnt sent to my live stream. The rest of my alerts work just fine. The alert from the donation panel on twitch doesnt send the donation alert to my live stream tho....help?

[round jungle]

ah ok cool i think mine is grabbing youtube subs as well or maybe a total subs from twitch or something

[dry hare]

Check the widget

[dry hare]

How are you getting tipped?

[round jungle]

gotcha looks like it has been counting progress from a while ago so i've reset the counts thanks mate @dry hare 🙂

[dry hare]

@round jungle no problem! You can also set session duration as well so it resets after a stream or a month

[round jungle]

awesome thanks mate much appreciated

[mellow pollen]

There is a panel, under my about tab that I made for Donations. It active, meaning you can click it and it take you to paypal and you can then add the tip you choose. Well I got 3 donations tonight, but no alerts. I have alerts set up in Overlay-alert box like all of my alerts, but none of them came onto the live stream to alert me.

[dry hare]

Is it a streamlabs link or a streamelements link?

[mellow pollen]

Streamelements, I mean I first had a paypal link in there, but then I tried to change it to streamelements link but still havent figured it out

[dry hare]

If it’s to your SE tip page it should send the alert as soon as the tip clears PayPal

[mellow pollen]

Could you maybe walk me thru how to set that up correctly? I must have missed something.

[dry hare]

No you have it set right

Did you check your PayPal?

[zenith crown]

Anyone able to help me figure out why my timers are not posting in my twitch channel? I have made the streamelements bot mod role and the timers are enabled.. but nothing

[mellow pollen]

Money is in the paypal, everything that was donated..

[dry hare]

Asking staff

[dry hare]

Can you screenshot your timers?

[zenith crown]

@dry hare

[dry hare]

And you have 3 lines of chat within the 5 minute timeframe for the timer?

[zenith crown]

there are 2 lines of text in the first one

[dry hare]

I typed enough lines within a short enough timeframe to trip the bot

[zenith crown]

I guess I was confused on what the lines of chat meant lol sorry. I thought it was the lines of chat the message is.. my bad

[dry hare]

Nah your settings are right

[mellow pollen]

@dry hare Any luck? The donations are active, the money came thru, which is the least of my worries. I just want the alert to come thru, so I can thank those responsible. I love the platform, was easier than Streamlabs and better in my opinion. Just have this one issue and literally everything else was such a blessing

[dry hare]

I asked staff. Waiting for one of them to get in

[mellow pollen]

Thank you very much

[dry hare]

Make sure the bot is modded on your channel as a double-check

[mellow pollen]

The donation button you mean?

[dry hare]

No the bot

Type /mod streamelements on your twitch chat, and also part/join the bot from your streamelements dashboard

[mellow pollen]

/mod streamelements is already a mod of this channel and I did /join and chat says Streamelements bot is running

[dry hare]

You might try this next just to make sure everything is working

[viscid pebble]

@mellow pollen StreamElements menu, on top of OBS > Logout > Login

[mellow pollen]

Ok logged in and out

[dry hare]

Next would be to see if the tip alerts show in your obs.live activity feed

If they do, replay them and make sure the alerts go off

[mellow pollen]

Yes it popped up, same as all of the alerts

[dry hare]

Interesting. If it doesn’t work for the next tip let us know

[mellow pollen]

Will do. I mean I could donate to myself right now if thats ok?

[dry hare]

Yep

If you’re live it will help

Just because the bot

I’d do a quick test stream

[mellow pollen]

Does having to be affiliated matter? Im not affiliated yet

[dry hare]

No

Affiliate has nothing to do with SE Tips

Go live for 20 seconds, tip and check alert

[mellow pollen]

ok will do

[dry hare]

If you have dual monitors open your overlay editor on the second monitor and see if it shows there to see if the overlay in obs has an issue

[mellow pollen]

Live streamed for 2 mins, donated. No alert. I do use 2 monitors, 1 runs streamlabs, 1 runs OBS Studio.

[dry hare]

Why is one running streamlabs?

Can I ask?

Obs should display the alert

[mellow pollen]

OBS does

[dry hare]

You don’t have any crazy variations on your tip alerts?

[mellow pollen]

I dont use Streamlabs,

[dry hare]

We can’t guarantee compatibility with slobs

Because it’s well....badly ported obs

[mellow pollen]

No, I could share screens if that helps? I dont use streamlabs its trash

[dry hare]

I didn’t say it 😉

[mellow pollen]

I go live with OBS Studios

Would sharing screens help or no?

[dry hare]

I can’t screenshare because I’m a terrible person sitting at a bar

Drinking a beer

[mellow pollen]

hahaha

[dry hare]

Legit

[mellow pollen]

Calculated

[dry hare]

I did ask staff and they didn’t see anything wrong

[mellow pollen]

I've watched YouTube vid after vid man they all make it look easy and never really cover THIS particular issue. Its frustrating

[dry hare]

Make sure to type /mod streamelements in your chat

I was instructed by staff to pass that info along

[zenith widget]

Let me help on the matter cuz there some big confusion going around here

[mellow pollen]

Yeah it says Streamelements is already a Mod in this channel

[zenith widget]

How are you sure you received tips?

[dry hare]

He tipped himself

[mellow pollen]

E-mails, and they are in my account :p

[dry hare]

Like that was the test

[zenith widget]

@mellow pollen is your paypal fully verified?

Are the tips stuck in pending?

do you need to accept them?

[mellow pollen]

Yes they were confirmed

[zenith widget]

Right, show me

[dry hare]

DM or in here?

Because PayPal

[zenith widget]

DM of course

[dry hare]

Had to clarify

[mellow pollen]

How would you like me to show?

[zenith widget]

DM me a screenshot that your paypal account does not need email verification

[mellow pollen]

Sorry internet out randomly, on my phone now, it does say that the payments are pending tho, what is the issue there?

[zenith widget]

You either need to accept them, verify your paypal account or contact paypal support about it.

[mellow pollen]

That's what's keeping the alerts from going thru? So does paypal have a way to accept all income donations because that's crazy lol

[zenith widget]

Yes, thats what keeping the tips from showing up.

[mellow pollen]

Thank you for all of your support guys, I was completely stumped by this. I'm a new streamer, 4th stream and already have ppl wanting to donate some trying to get all of this figure out. Tha k you for your hard work!

[dry hare]

That’s what we do. Support our users. Glad we figured it out

[mellow pollen]

Enjoy that beer @dry hare you've earned it haha thanks again!

[sudden anvil]

i'm not getting tiltify donation alerts on my stream?

[olive jackal]

How does one make another user supermod?

[placid raptor]

user management tab @olive jackal

have you set up the alerts and everything? @sudden anvil
is it only tiltify with this issue?

[torn skiff]

Hi! a lot of people from my community have been messaging me how they’re getting random refunds from their donations is anyone else experiencing this

[ionic kelp]

@torn skiff Were they done via SE.Pay?

[drifting tusk]

Hellooo!! Need help with setting raffle up.. the issue we are finding is that it will not stay on in the dashboard under chat commands.. how do we fix this?

[regal shoal]

Hello, hopefully this is the correct channel, i've got an issue with the total bits donated by a viewer of mine. The issue lies within the user having a name change between the cheer lifetime. Basically it is (viewername) when it use to be (viewername)1. so when i have a live top cheerer analytic on my stream, it is showing the top bits of his current name and not including the previous version. (EX: it says 10 when his lifetime cheer would be 20) Is there anyway to fix this issue? My account ID is 5b132f025b15d37bdc89054b

[untold crest]

Unfortunately amount of tips/cheers is per username. There's no option to merge those.

[sharp tendon]

My SE chatbot module doesn't seem to be working in my twitch chat. It's not showing new followers, subs, hosts and raids. Any ideas?

[viscid pebble]

@sharp tendon Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[sharp tendon]

5b79cd1a63ca788302340f18

[thin storm]

Hello

[worldly coyote]

Hello, I puto some commands and when I go tu use it they dont go

[viscid pebble]

@worldly coyote Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[worldly coyote]

@viscid pebble 5f491077f2918d14bd8f15fa

[zenith widget]

Commands won't work because the bot is not joined in your channel

[tender marten]

Hopefully this is the correct channel. Having issues with my streamelements chatstats page. I originally changed my name from Hyd3x to Animyde and for awhile the page was working but for a week I think it's been giving me a 404'd page. Any support with this?

[lament blade]

Hola necesito ayuda en twitch

[viscid pebble]

@lament blade Welcome to the helpdesk! The regular helpdesk channels are in English but we do provide multi-language support in the following channels: #🇩🇪︱deutsch | #🇫🇷︱français | #🇪🇸︱español | #🇵🇹︱português | #🇳🇱︱nederlands | #🇮🇹︱italiano | #🇵🇱︱polski | #🇨🇳︱中文語言服務區-chinese | #🇯🇵︱日本語-japanese | #🇭🇺︱magyar | #🇰🇷︱한국어-korean | #🇹🇭︱ไทย-thai | #🇷🇺︱русский | #🇺🇦︱українська | #🇨🇿︱czech

@tender marten If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[tender marten]

If you can see my reply. I came here originally 1 month ago to state my name change and it was checked with a completion, but now I'm having more issues with the channel being 404'd.

Name change was completed but the page is 404'ing.

[zenith widget]

ok, current name?

[tender marten]

Animyde

[zenith widget]

fixed

[tender marten]

Perfect, thankyou

[jade forum]

Hi there, I changed my username on Twitch, but the first user under the "User Management" setting of my bot is still on my old name. I also can't see the chatstats since my name change. My old name was tetsuya___ and my new name is Tetsuya_Chains. My account ID is 5bebe80f598a6d40bb723fd0

[viscid pebble]

@jade forum "1) Right click on your OBS desktop shortcut and open the Properties
2) In the Target field, add the following to the very end: --remote-debugging-port=40404
3) Open OBS (or restart if it was open)
4) Open your web browser and type in: localhost:40404
5) Click on StreamElements - Activity feed
6) Navigate to the Console tab
7) Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8) Try setting the custom bot name
9) Remove the additional flag in step 2 from your shortcut properties."

[untold crest]

@jade forum And your chatstats page is moved too

[jade forum]

@untold crest thank you for the chatstats, but for my other problem I keep getting this error "Uncaught ReferenceError: store is not defined
at <anonymous>:1:1" in the console when I try step 7.

[untold crest]

Seems like you have plain OBS, not OBS.Live

[jade forum]

@untold crest oh I didn't know it was an extra plugin, going to install it and try again.

[untold crest]

How did you use custom bot name before?

[jade forum]

I think it was always there to begin under User Management

[untold crest]

Also in your chat you may want to type !rename tetsuya___

[jade forum]

the rename command didn't change it in my settings.

[untold crest]

Hmmm. Can you elaborate on what you want to change? I think you should also relogin to SE website.

[jade forum]

In my streamelements dashboard, bot -> user management, I want to delete tetsuya_______ from the list, but it doesn't work.

I think it should be Tetsuya_Chains instead

I did relog into SE, it changed my name to my new name everywhere, but there.

also tetsuya___ wasn't a bot it was my old broastcaster name.

[untold crest]

Yup. I thought you were using that as bot name as well.

[jade forum]

oh nah I didnt, the only bot I use with StreamElements is Fossabot.

sorry for the confusion

[untold crest]

And you don't have to be visible here: https://streamelements.com/dashboard/bot-commands/user-management Bot automatically detects on chat mods and broadcaster

[jade forum]

oh ok I understand. In this case, I'm just looking if it possible to just remove tetsuya_______ from the list of user-management.

I don't seem to be able to delete it from my end. That's why I was confuse.

[placid raptor]

@jade forum did you logout via this URL? https://streamelements.com/logout

[slow zealot]

my giveaways arent working

[jade forum]

@placid raptor yes I did.

[placid raptor]

press that link now and log back in tell me if it's still there in user management @jade forum

@slow zealot how so?

[river trout]

hi

[slow zealot]

when i start a giveaway and select confirmation of ticket purchase it doesnt work, when people type !ticket then the amount it doesnt register

[jade forum]

@placid raptor I pressed the link then relog and I still have tetsuya_______ in user management. I tried to delete it, but then I refresh and it's still there.

[placid raptor]

is the !enter command enabled @slow zealot ?

yeah I saw that @jade forum
not sure why this is even bothering you but I've asked development what we should expect
it might take longer to update since you changed your name today

or recently, not sure actually when you did, sorry

we did the name change for you here today, that's what I mean

[jade forum]

@placid raptor Oh that might be it, I did my name change yesterday night. I just wanted to make sure to only have Fossabot in user management since I don't need to have my old username there anymore.

[placid raptor]

yeah but either way it doesn't really matter if it still exist in there :P
I'd give it a day or two to check if updated. if it's still there and for some reason bothering you, you can @ me here and I'll check further

[jade forum]

@placid raptor It's not a pressing matter of course, but I was just confuse why I couldn't delete it myself initially. I'll check later if it updates itself. Thank you for the help!

[placid raptor]

no worries

[onyx swallow]

Is it possible to put a variable in a variable in a command? I have a count but I'm wondering if it's possible to put in chat "!+ 5" and then it adds the 5 but ${count score ${1}} does not work, wondering if there is another way?

[untold crest]

Response like ${count score +${1|1}} should work

!+ should add 1 and !+ 5 should add 5.

[magic bear]

Hey guys, I ain't got a clue what I'm doing, I want to change my overlay just to jazz up my stream a bit, how do I go about it? In the simplest way possible

[untold crest]

@magic bear You can select one of dozens free themes available here: https://streamelements.com/dashboard/themes

[opaque mesa]

Is it possible to use a command in order to play a sound clip/effect

[untold crest]

@opaque mesa https://www.youtube.com/watch?v=BXGMjHqwVFE

[magic bear]

Dunno what the obs is or how to do it lol

[wary depot]

heya doing a charity marathon for macmillan, is there any api that they have that can be added to the stream elements widgets?

please tag if u reply

[untold crest]

There are several widgets for various fundraising platforms

@wary depot https://discordapp.com/channels/141203863863558144/457957557470887947/777537036185108541 or https://discordapp.com/channels/141203863863558144/457957557470887947/709114221581041664

[wary depot]

the charity that its with isnt listed in the options in the add widget thing on the website editor

oh i see justgiving

cool ty

[pine token]

with which command i can change an actual command?

[untold crest]

!cmd edit

[vale moon]

hey I just changed my username on twitch and my streamelements leaderboard says it has no data, is there something I need to do?

[viscid pebble]

@vale moon If you changed your name on Twitch, please follow these steps:

1. Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
2. On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
3. Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[vale moon]

ok I did the steps above and my usernames are:
old: itsTurnwald
new: TWald_

[viscid pebble]

@lament blade Read and follow our server rules:

• We do not tolerate toxicity! Treat the community team, staff and all members with respect.
• No advertisement or channel promotion, anywhere on the server.
• No NSFW/NSFL
• No unsolicited DMs or friend requests to server members

Make sure to read the #rules in any server you join.

[sharp verge]

Hiya, good morning! Having a weird issue where the names of subs on alerts are not showing. This happens across every overlay I have saved. The alert pops and I see the text, but no name.

[oblique steeple]

@vale moon Should be good now

[vale moon]

will it take a bit for it to show @oblique steeple ?

[lament blade]

Hey @viscid pebble, so I was hoping to make the switch from Chatbot to StreamElements Chat Alerts.

I proceed to do that, but when I try to enable the setting, and enable specific ones. The one circled automatedly disables itself. Help?

[modest patrol]

Hi I want to ask about twitch extension.

I recently try using it and I notice when I using it there is few viewer who have watch hour more than 1 hour, but on the leaderboard it is showing no data.

What should i do to make the sata appear? thanks

and also my top chatter is not showing too

[gilded tendon]

Hello i require assistance. I wonder why i dont get point even doe my name isint ignored and i have enabled loyalty and all the gambling stuff. Is there a command i need to type for it to activate

[lament blade]

Hiya how can i add a goal widget to my overlay? There are guides online but only for the old version of StreamElements?

Im unsure if this is the right channel to ask in too?

[compact tundra]

how do i get my overlays into obs stufio

[viscid pebble]

@compact tundra To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

[compact tundra]

thank you

[lament blade]

I figured it out hahaha😊 My goal is stuck at 104/10 how do i reset the amount? I know how to change the goal amount but not how many i am at?

[viscid pebble]

@lament blade To reset goals:

• from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
• from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

[onyx swallow]

Thank you! I will try this!

[lament blade]

Thankyou!!!

[light lion]

Hey! So I am looking for someone to make me or teach me how to make an animated twitch stream overlay. I know it's a lot of work which is why I only think people who are extremely bored will help me but hit me up if you wanna help me.

[oblique steeple]

@vale moon How about now?

[vale moon]

it's there now, thank you!

[modest patrol]

Hi I want to ask about twitch extension.
I recently try using it and I notice when I using it there is few viewer who have watch hour more than 1 hour, but on the leaderboard it is showing no data.
What should i do to make the sata appear? thanks
and also my top chatter is not showing too and the extension is offline for some reason?

[lament blade]

Still wondering if I could get some help with my question..

[wary halo]

enable it, then hit F5 and tell me if it's still enabled then

do you get a 'saved' message on the screen?

[drifting tusk]

Hellooo!! Need help with setting raffle up.. the issue we are finding is that it will not stay on in the dashboard under chat commands.. how do we fix this?

[lament blade]

I did enable it, but it just turns disabled automatically when I enable Raids and Cheers.

[wary halo]

Enable it, look if the saved pop-up comes up, then F5 the page

[wise grail]

Hi, I thought it was a bug with streamelements as I heard other people have had issues, however my timers and commands are not working after a day, I am wondering how I fix this. Thank you

[viscid pebble]

@wise grail Go to the Dashboard > Right side > Part channel > Join channel(https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[boreal drum]

hey, question.
i'm doing a fundraiser through GoFundMe, but i'm wondering how i get my specific fundraiser to show the alerts. i already have the widget ready to go, just need to link it. where can i do this?

[wise grail]

Thank you @viscid pebble

🙂

[past spindle]

hi there, anyone can help me with "payout" questions?

[wary halo]

payout from what exactly?

[past spindle]

payout from streamelements/twitch

[wary halo]

those are two different things 😉

[past spindle]

😄

well i got some cash on streamelements

and wuld like to pay those out

[wary halo]

then you would have to click the withdraw button

[past spindle]

is there any special ammount?

83 € right now

[wary halo]

minimum of $5

[past spindle]

why i cant see this button?

[wary halo]

screenshot please 😄

[past spindle]

its an old account

havent been here for a long time

where should i got 😄

maybe should start with this question 😄

[wary halo]

https://streamelements.com/dashboard/se-pay/

[past spindle]

it says i got 0 but i see some donations in my reevenue history

[wary halo]

maybe you withdrew those already, or they were made with a paypal donation?

[past spindle]

well.. i didnt withdraw them before

what in case of paypal then?

[wary halo]

then it should be on your paypal account

we don't touch paypal transfers

[past spindle]

cant remember i got any payouts on paypal..

dayum.. so complicated somehow

[viscid pebble]

@past spindle Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[wary halo]

provide me that, and I will ask a staff member to take a look on the SEpay section

[past spindle]

should i post it here?

[wary halo]

yes

[past spindle]

5b4d0ce499a99b2121f2c6a1

[wary halo]

Thanks, I'll ping you when I know more 😄

[past spindle]

kk

ty

[frail carbon]

Can anyone tell me how to enable the! Store in my chat?

[past spindle]

https://streamelements.com/dashboard/bot-commands/default-commands
-> custom commands

[frail carbon]

Thank you

[raw shore]

i use the alertbox of the streamelements overlay editor and when i use the {name} is now following! it isn't working (then i am talking about the {Name} part)

[lament blade]

Hey @raw shore I read your message and have a similar issue. Do you mind checking my message at #helpdesk-facebook and maybe confirm here if you have same problem?

[wary halo]

@past spindle can you show me a screenshot of your donations in the activity feed?

Because we can't find any

[boreal drum]

hey, question.
i'm doing a fundraiser through GoFundMe, but i'm wondering how i get my specific fundraiser to show the alerts. i already have the widget ready to go, just need to link it. where can i do this?

[lament blade]

Hello~

I have an issue with A shipment from order #61746

One of my items was marked in the bundle, but it wasnt

[viscid pebble]

@lament blade Please contact us via email with issues regarding merch print quality or delivery. You can use our contact form here: https://support.streamelements.com/hc/en-us/requests/new. Thank you.

[lament blade]

Thanks

[ripe merlin]

The video download was cancelled. Please try again. (Error #1000)

ANYBODY else getting this a ton

[wary halo]

Twitch problem, has nothing to do with StreamElements

You can contact Twitch but I'm doubtful that will help out

[ripe merlin]

I can be watching my fav streaming every 15 min i have to refreash

i just want to make sure im not the only one getting this

i have killr gigabyte inter webs

[jade remnant]

refresh and read above

[ripe merlin]

i found a work around that adds a alternate twitch player

[wary halo]

Again, this has nothing to do with StreamElements, and internet is full of people that have those issues

[ripe merlin]

Oh sorry to trigger your guys. guess you guys stay busy thanks for the feedback

[jade remnant]

who did you trigger?

[ripe merlin]

you guys rock!

[lament blade]

That's been resolved, thank you.

Also question. Is there a similar prefix for StreamElements like Streamlabs Chatbot?
$username just cheered with $bits, and has cheered a total of $totalbits!

Wanting to know for the $totalbits one

[raw shore]

so basicly since this afternoon the {name} on the alertbox thing isn't working, and idk of its on my end or the streamelements side but if any of the mods or someone can help me maby fix the issue that would be nice

[wary halo]

There are multiple people reporting this, we are looking in to it

[golden cipher]

Hello

i need help, i have donated to a friend but he didnt even receive a noti for the donations but for every other donations he gets an alert, i have use "request a clip to share"