#helpdesk-twitch | StreamElements | Page 762

obsidian isle Oct 1, 2020, 11:36 AM

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Hi there, I've set up some variation settings in my follower alerts and it says "When you use variations the default option will not be used" but it still does use it. Even i've got 5 different alerts all on 20% chance.

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Also, when one is set to 100% and others are lower, it still has a chance to trigger the 20%s. Just wondering how the % chance works, if 100% doesn't mean 100% of the time

robust gyro Oct 1, 2020, 11:40 AM

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Can I see a list of the default audio available for alerts?

obsidian isle Oct 1, 2020, 11:40 AM

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Can anyone link me to a WebM add-on for Media Encoder?
@robust gyro You can use handbrake, it's super efficient

robust gyro Oct 1, 2020, 11:41 AM

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What's that?

obsidian isle Oct 1, 2020, 11:41 AM

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free software that changes videos to different formats

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It changes into webms very well and fast and highquality i've been using it so far with 0 issues

robust gyro Oct 1, 2020, 11:42 AM

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Ooh no I'm using the Adobe Media Encoder 😄

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Thanks though

obsidian isle Oct 1, 2020, 11:42 AM

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No worries just if u were having trouble handbrakes there 🙂

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also I found this https://www.reddit.com/r/Twitch/comments/akodgw/can_someone_send_me_defaultogg_follower_sound/

"Hey there! In your Streamlabs Dashboard, go to your Alert Box settings. Go to Follows and click Change Media for Sound. Then click where it says Stock Files > Sounds, there you should find it!"

r/Twitch - can someone send me default.ogg follower sound?

1 vote and 4 comments so far on Reddit

robust gyro Oct 1, 2020, 11:44 AM

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also I found this https://www.reddit.com/r/Twitch/comments/akodgw/can_someone_send_me_defaultogg_follower_sound/

"Hey there! In your Streamlabs Dashboard, go to your Alert Box settings. Go to Follows and click Change Media for Sound. Then click where it says Stock Files > Sounds, there you should find it!"
@obsidian isle Oh that's perfect thanks

r/Twitch - can someone send me default.ogg follower sound?

1 vote and 4 comments so far on Reddit

obsidian isle Oct 1, 2020, 11:44 AM

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oh i think thats the stream labs one sorry

robust gyro Oct 1, 2020, 11:44 AM

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LUL

obsidian isle Oct 1, 2020, 11:44 AM

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still a nice sound tho haha

untold crest Oct 1, 2020, 11:45 AM

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@dark yarrow Unfortunately there's no lookback and limit for regex field is 100, so you cannot add complex regular expresions there. Helper count displays higher, but wrong value

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I think that you may add two commands like hello1/hello2 and split that expression into two

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So one will catch h(i|ello) @?[sS]tream[eE]lements

dark yarrow Oct 1, 2020, 11:47 AM

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I thought that might have been the case yes. Thank you and I'll split it

untold crest Oct 1, 2020, 11:48 AM

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I also wonder if (?i)^h(i|ello) @?streamelements$ will work. It does.

dark yarrow Oct 1, 2020, 11:52 AM

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Yeah, I made it super complicated because I wanted to include "hi!" and stuff like that as well. I'm using a regex tester before I copy it into streamelements

untold crest Oct 1, 2020, 11:54 AM

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So maybe (?i)^h(i|ello)\W? @?streamelements$

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As your regex will catch also Helicopter StreamElements

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But as I mentioned earlier - the easiest way is to split that regex to cover all your stuff 🙂

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(and I know you mentioned that you are aware that this expression catches a lot of phrases, I thought that this one could cover your needs without responding to everything).

dark yarrow Oct 1, 2020, 11:57 AM

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Thanks a lot!

untold crest Oct 1, 2020, 12:30 PM

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@dark yarrow I have another idea for you if you want to, that will allow you to create more complex regular expressions (but it will work only when your OBS is running). You can create a custom widget that will listen to chat and send messages via bot. It will be like writing own bot, but it will use StreamElements nickname.

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Long story short - you can grab a widget like trivia game from #widget-share channel and you will know how to listen to chat and send messages as SE bot 🙂

dark yarrow Oct 1, 2020, 12:35 PM

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That sounds cool, but not something I want to get into right now. I'll keep it in mind though!

lament blade Oct 1, 2020, 12:42 PM

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hey i 've been watching the channel roshstein for a long time but the point system is broken i think i havent gotten points for months could someone check

ionic kelp Oct 1, 2020, 12:43 PM

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@lament blade You'd have to speak with him/his mods s that's something he'd have to fix.

lament blade Oct 1, 2020, 12:43 PM

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i did

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but they said i should ask streamelements to see my watchtime and that so they could see what side the problem is on

ionic kelp Oct 1, 2020, 12:44 PM

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Again that's something they'd have to do.

rugged pewter Oct 1, 2020, 12:49 PM

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Hi all. Is there a way to setup the bot to run ads automatically? Been searching for an answer, but can't seem to find one. Thanks

round brambleBOT Oct 1, 2020, 12:50 PM

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@rugged pewter To have StreamElements run ads for you, do the following:

The bot StreamElements is added as an Editor to your Twitch channel here: https://dashboard.twitch.tv/community/roles

2.a) To create a Timer, go here: https://streamelements.com/dashboard/bot-timers - add a timer with a response /commercial <30|60|90|120|150|180> to indicate the ad duration and also select the time interval that the response will be sent while you are online. Example: /commercial 30 and timer every 10 minutes (online interval).

2.b) To create a Custom command, go here: https://streamelements.com/dashboard/bot-commands/custom-commands and add a command with the response /commercial <30|60|90|120|150|180> to indicate the ad duration. Example: !ads command with response /commercial 30

rugged pewter Oct 1, 2020, 12:50 PM

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Thanks!

lament blade Oct 1, 2020, 1:08 PM

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Hi, I'm making an alert box and I'm wondering how I can move the text and image within the box

finite mason Oct 1, 2020, 1:17 PM

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i am trying to my close my streamelements account but it keeps saying username invalid what should i do.

stone spire Oct 1, 2020, 1:36 PM

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Repost from yesterday,
I seem to be missing a stream report (email) from a recent stream (yesterday), is there any way to force send it, or view and equivalent summary on the dashboard?
or should I just wait and see if it shows up?

sinful quest Oct 1, 2020, 1:54 PM

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Hello guys, I would like to know if there is any way to create a command that shows to my users how many tickets they have for the current giveaway. Is it possible? Thanks in advance, kind regards 🙂

twin basin Oct 1, 2020, 1:54 PM

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I've still got this bug on twitch, I keep on getting StreamElements: Response message i have check and nothing in the timer list says this, can i get some help please

ionic kelp Oct 1, 2020, 1:56 PM

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@twin basin if you have expanded all the timers with the upside down triangle aat the end of them delete them all and readd them.

twin basin Oct 1, 2020, 1:57 PM

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thank you, ill try that

finite mason Oct 1, 2020, 2:03 PM

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how do find your username to close your account

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on stream elements

ionic kelp Oct 1, 2020, 2:04 PM

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Should be the top right. If you've changed your name since starting do this.

round brambleBOT Oct 1, 2020, 2:04 PM

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Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

quartz yacht Oct 1, 2020, 2:09 PM

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Hi! I have the same problem as @stone spire
No stream elements email came through 2 days ago and tonight after my stream. I contracted the Twitter support and the response was that I don’t stream enough to generate a report? Except I’ve had a report every single time until now. Not sure what’s going on but I look forward to seeing my progress.

ionic kelp Oct 1, 2020, 2:11 PM

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@quartz yacht how long ago was the stream prior to that one?

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@stone spire you as well

quartz yacht Oct 1, 2020, 2:12 PM

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2 days ago was the first time And was told I didn’t stream enough for it to generate one, and tonight I finished at 6 and it hasn’t come through yet at midnight. Usually comes through within half an hour :/

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Just wanted to make sure I wasn’t the only one having this issue

stone spire Oct 1, 2020, 2:13 PM

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previous stream was >24 hrs, like 1-2 days before the one without a report

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I suppose setting the date range filter to "days" on the dashboard is a suitable workaround for most of the info

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little trickier if there's multiple streams on a day, or it goes across midnight though 😅

round brambleBOT Oct 1, 2020, 2:20 PM

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Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

ionic kelp Oct 1, 2020, 2:20 PM

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Ya'll mind getting this?

stone spire Oct 1, 2020, 2:21 PM

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Account id: 5a1fb87f74b74400012128ac

finite mason Oct 1, 2020, 2:21 PM

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do you guys know why everytime i put my username in it says invalid when trying to close my account.

ionic kelp Oct 1, 2020, 2:22 PM

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Try lowercase?

finite mason Oct 1, 2020, 2:24 PM

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thankyou guys so much it worked

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how long does it take before it actually closes

ionic kelp Oct 1, 2020, 2:27 PM

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Should be done instantly if you have a lower follower count.

grand temple Oct 1, 2020, 2:31 PM

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Hi,
I would like to know if someone can help me, I am writing a command in the live chat and the bot is not responding even with the command on and bot unmutated.

round brambleBOT Oct 1, 2020, 2:32 PM

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@grand temple You can add, remove and make changes to custom commands in chat with !command/!cmd flags:

!command add (commandname) (commandresponse) - allows you **to add **a new custom command
!command remove (commandname) - allows you to delete a custom command
!command edit (commandname) (commandresponse) - allows you to edit an existing custom command
!command show (commandname) - allows you to see the raw response of a command before variables are used
!command options (commandname) -(flag) - allows you to change settings for an existing custom command

Valid flags for !cmd options include: -enable -disable -cd (number in seconds) -usercd (number in seconds) -cost (number) -level (number) -type (say, whisper or reply) -count (number)

Syntax example: !cmd options twitter -usercd 60 -type reply -level 250

finite mason Oct 1, 2020, 2:43 PM

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do you guys know why the se merch on streamelements want load

grand temple Oct 1, 2020, 2:45 PM

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The bot is in the chat and everything is allowed

rocky tulip Oct 1, 2020, 2:49 PM

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Hey everybody, I'm trying to use the ${time.TIMEZONE} variable. I have tried every possible name for my timezone and nothing works. I am in US Central time, I've tried CST CDT CT CTZ UTC-5 and it always reads a time that is five hours ahead of me. I guess GMT since i'm -5. Any help is appreciated. I have searched on Google and could not find anything

hushed idol Oct 1, 2020, 2:53 PM

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Hello everyone, I changed the name of the bot and it stopped working in chat. No commands or timers are left in the chat. Now I can't change the name of the bot. I need to fix it very urgently. Can you help me?

willow nova Oct 1, 2020, 3:03 PM

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Hi there ... i want to change the name of my bot, but groundcontrol doesnt show me the option ... i put the bot into my channel as mod, did the tipping stuff and use the overlays ... what else i have to do?

grand temple Oct 1, 2020, 3:06 PM

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Hi guys, the name of the customizer bot is giving an error, use the default name that will work.

round brambleBOT Oct 1, 2020, 3:07 PM

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@grand temple If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
Click on Stream Settings > Custom bot name
In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
Scroll a bit down and click on the purple Connect Custom Bot Account button
Log in as usual and Authorize the custom bot name
Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

Imgur

somber folio Oct 1, 2020, 3:07 PM

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I want to be able to put a stream's video in my stream is there a way to do this?

chrome folio Oct 1, 2020, 3:08 PM

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@willow nova if you are using Ground Control you have to ask to enable the custom bot name for your user profile.

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Say your username profile on Twitch..

willow nova Oct 1, 2020, 3:08 PM

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i dont even have the option

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Naturprall

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📎 unknown.png

chrome folio Oct 1, 2020, 3:11 PM

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@willow nova now close the Ground Control, reopen and enable your Custom Bot Name.

willow nova Oct 1, 2020, 3:12 PM

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wow thx ... how?

hushed idol Oct 1, 2020, 3:14 PM

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@chrome folio my twitch channel name phokai

chrome folio Oct 1, 2020, 3:15 PM

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@rocky tulip you will pick one timezone to use ... Example: ${time.America/Denver} - see others time zones here: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones

round brambleBOT Oct 1, 2020, 3:16 PM

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@hushed idol If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
Click on Stream Settings > Custom bot name
In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
Scroll a bit down and click on the purple Connect Custom Bot Account button
Log in as usual and Authorize the custom bot name
Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

Imgur

hushed idol Oct 1, 2020, 3:18 PM

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@chrome folio this hamburger menu is not coming to me i am having the same problem with @willow nova

chrome folio Oct 1, 2020, 3:20 PM

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@hushed idol are you using Ground Control?

hushed idol Oct 1, 2020, 3:21 PM

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yes @chrome folio

chrome folio Oct 1, 2020, 3:22 PM

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And do you have the option of custom bot name enabled in your profile (can you see it in your settings panel)?

hushed idol Oct 1, 2020, 3:24 PM

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I can't see such a setting

📎 unknown.png

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@chrome folio

willow nova Oct 1, 2020, 3:24 PM

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when i test my bot ... it doesnt use my custom name, but my streamername ... wtf?

chrome folio Oct 1, 2020, 3:24 PM

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@willow nova say your bot name ...

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@hushed idol say your profile name and the bot name...

willow nova Oct 1, 2020, 3:25 PM

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PralliesMinimi

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and all the messages cames double

floral pebble Oct 1, 2020, 3:25 PM

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anyone have any idea if I create an account with se.pay and I have entered everything and cannot click on save?

rocky tulip Oct 1, 2020, 3:25 PM

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@chrome folio thank you, they used CET in the example so I thought it had to me an acronym.

chrome folio Oct 1, 2020, 3:27 PM

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@willow nova see your Task Manager (Windows) and close all Ground Control opened.

willow nova Oct 1, 2020, 3:27 PM

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ok

hushed idol Oct 1, 2020, 3:27 PM

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@chrome folio I set the bot name as my twitch name, then the bot didn't work, now I want to revert it to default as streamelements

ionic kelp Oct 1, 2020, 3:27 PM

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@floral pebble You mean your info when filling it out for payout?

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If so you need to do this

round brambleBOT Oct 1, 2020, 3:27 PM

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Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

devout tundra Oct 1, 2020, 3:27 PM

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@zenith widget the roll credits is from the widget section of of elements dashboard in overlays

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Not sure what a grot is

floral pebble Oct 1, 2020, 3:28 PM

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@ionic kelp yeah i guess if i want to link ideal and other payments i must create se.pay account

willow nova Oct 1, 2020, 3:29 PM

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hmm, doesnt help, bot name isnt the name i choose

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📎 unknown.png

chrome folio Oct 1, 2020, 3:30 PM

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@willow nova go to JWT, delete the token, then close the Ground Control... reopen and reauth the application with your account.

willow nova Oct 1, 2020, 3:30 PM

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jwt`?

ionic kelp Oct 1, 2020, 3:31 PM

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Disregard that.

chrome folio Oct 1, 2020, 3:31 PM

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📎 unknown.png

ionic kelp Oct 1, 2020, 3:31 PM

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Not that

willow nova Oct 1, 2020, 3:31 PM

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ah ok

ionic kelp Oct 1, 2020, 3:31 PM

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Click the green here under the token spot and make sure you're logged in with the bot account.

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You're probably logged in with your main account.

willow nova Oct 1, 2020, 3:33 PM

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oh i need a second account?

ionic kelp Oct 1, 2020, 3:33 PM

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Yes

willow nova Oct 1, 2020, 3:33 PM

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nice documentation ... NOT

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if i would document my products in that way, i would be fired ...

hushed idol Oct 1, 2020, 3:35 PM

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@chrome folio is the problem all right

willow nova Oct 1, 2020, 3:35 PM

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thx anyway

hushed idol Oct 1, 2020, 3:43 PM

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@chrome folio I opened the test stream now, the bot was working outside the broadcast, but it did not work on the broadcast and after I closed the broadcast it stopped

robust gyro Oct 1, 2020, 3:55 PM

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I can't get my text to appear on the cheer alert

acoustic wharf Oct 1, 2020, 4:00 PM

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I had a quick question regarding gifted sub alerts, no matter what I do with the variation the alert will play (NAME) has gifted (NUMBER) of subs literally 25 times if they gift 25 subs. Any advice?

wraith needle Oct 1, 2020, 4:05 PM

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Hi, I need to know if kappagen when using it generates a cost or is free

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??

terse bronze Oct 1, 2020, 4:14 PM

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Buenas, necesito saber cómo desactivar un comando de streamelements a traves del chat de twitch

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Hi, I need to know how to disable a StreamElements command through twitch chat

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the command name is !clap

topaz bridge Oct 1, 2020, 4:15 PM

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Hi SE. I need some help please... my commands are not working on my channel at all. i have parted my bot and rejoined again, but its still not working... help please!

robust gyro Oct 1, 2020, 4:15 PM

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@lament blade it should be in the bot section of the SE Dashboard

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Either Custom or the other one

terse bronze Oct 1, 2020, 4:16 PM

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@lament blade it should be in the bot section of the SE Dashboard
@robust gyro But I want to disable with StreamDeck, typing something in the Twitch chat!

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Something like.... !disable clap

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or !command disable clap.... I don.t know the sintax

analog portal Oct 1, 2020, 4:20 PM

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I just got a gaming pc here recently and new to streamelements and obs and would like to stream to Twitch but no idea on what I'm doing, any help would be appreciated

harsh remnant Oct 1, 2020, 4:26 PM

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Anyone know how to send someone else a stream overlay? I've seen them shared by other people but can't figure out how to do it myself

ionic kelp Oct 1, 2020, 4:29 PM

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@harsh remnant Unfortunately the link method is limited to approved individuals/groups. You'd need to do this.

round brambleBOT Oct 1, 2020, 4:29 PM

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Follow these steps to grant managers/moderators access to your dashboard:

Click on your channel name at the top of the dashboard
Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted

Video tutorial: https://youtu.be/zl_h-ttZDF0

harsh remnant Oct 1, 2020, 4:32 PM

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@ionic kelp ah I see, that makes sense.

topaz bridge Oct 1, 2020, 4:37 PM

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Hi SE. I need some help please... my commands are not working on my channel at all. i have parted my bot and rejoined again, but its still not working... help please!
@topaz bridge

dry hare Oct 1, 2020, 4:48 PM

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make sure the bot is a moderator in your channel, and that your commands are enabled for both online/offline if you're testing

outer stratus Oct 1, 2020, 4:55 PM

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how do i fix obs live disconnecet and reconnect i have 200mps download and 30 upload i dont know whats wrong

granite spoke Oct 1, 2020, 4:56 PM

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Is there an opportunity in the loyalty system to set a collective task so that viewers donate channel coins together to achieve a certain amount? It's like collecting donations for a new microphone for a streamer, only donations not in money, but in the channel's internal currency.

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Can you expand your loyalty system beyond twitch? And so that accounts of different systems can be linked together. I would like to have a unified loyalty system for my subs on Twitch and Trovo.

lament blade Oct 1, 2020, 5:05 PM

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can anyone help me with voicemeeter? using it now but my rust game sound is so weird

frank dove Oct 1, 2020, 5:06 PM

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Hi! I have a tiny problem/bug with the session sub count display. It does not display all the subs correctly, including the new subs which I really need to be exact. Can you help me figure out how to fix it pls? ❤️

lament blade Oct 1, 2020, 5:06 PM

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nvm i fixed it lmao

stark furnace Oct 1, 2020, 5:14 PM

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Heya - I just want to check I am understanding something correctly about the "!rename" command. If USER1 renames his account to USER2, then USER2 needs to type in !rename USER1 and it will detect the usernumber to check it is the same person and then transfer the points. I assume USER3 being a totally different person would not be allowed to do this and steal the points ?

pearl otter Oct 1, 2020, 5:52 PM

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Hey I need help with the slots I’m trying to make it 50/50 but it only does 0 and 100 for me

quaint fjord Oct 1, 2020, 6:09 PM

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HELP! i converted my new alert i created to a webm file but when uploading it to stream elements it won't set the video as the new alert. any ideas?

little agate Oct 1, 2020, 6:16 PM

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i need to remove accounts that i didnt want to a account

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because i logged in with two different twitch accounts, and i messed up, so is there a way to unclaim one of them?

candid shale Oct 1, 2020, 6:30 PM

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having an issue with timers - IE I dont think they are working. tested a 60min online timer today... not once did it appear offline. also not appearing every 20lines like I asked.

sly goblet Oct 1, 2020, 6:38 PM

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is there a command to show who's lurking?

wary tendon Oct 1, 2020, 6:40 PM

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I have an issue with chat alerts not showing up.
Account id: 5deef5dd78923dec94ca2521

frank dove Oct 1, 2020, 6:41 PM

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Hi! I have a tiny problem/bug with the session sub count display. It does not display all the subs correctly, including the new subs which I really need to be exact. Can you help me figure out how to fix it pls? ❤️

pulsar gulch Oct 1, 2020, 6:45 PM

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Hello, I'm in my store and I'm trying to play the sound alerts but nothing happens when I click the play button monkaHmm

gritty hazel Oct 1, 2020, 6:46 PM

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I know my follower goal is wrong, do I have to take the goal off and put it back on to get it back? I though there was a setting to put whatever the start number was

polar prism Oct 1, 2020, 6:50 PM

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how do i add test to speech for bits? (recent affiliate so i have tts for follows but want it for subs/bits)

lyric canyon Oct 1, 2020, 7:04 PM

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Hey there, could you guys please help me?
It's possible to create a command able to start one specific video in my screen?

For exemple: If my mod type "!video" one specific video will start in the steam for everybody see it.

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Something similar to what the "loots" do with the ads.

little agate Oct 1, 2020, 7:38 PM

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i hope my account issues will be fixed soon, so i can start streaming 🙂

pallid thorn Oct 1, 2020, 7:49 PM

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having issues changing the bot name, any suggestions?

little agate Oct 1, 2020, 8:01 PM

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its bugging me not to get my account merged, due to the fact that theres mods, but i havent had any mods on my accounts, since its started today 🤔

strong kernel Oct 1, 2020, 8:03 PM

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You'll have to ask Streamlabs.

round brambleBOT Oct 1, 2020, 8:04 PM

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@little agate Account Merging - Please note:

Merging accounts only allows faster ways to switch between accounts
Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

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@pallid thorn Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

strong kernel Oct 1, 2020, 8:04 PM

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@lyric canyon There is no default option for that. Look in #widget-share for community created solutions.

pallid thorn Oct 1, 2020, 8:06 PM

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@round bramble Ground Control would be ideal and it's QTPielol as the twitch username.

strong kernel Oct 1, 2020, 8:08 PM

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@pallid thorn Restart Ground Control.

pallid thorn Oct 1, 2020, 8:11 PM

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Just to be clear though, this no longer works without having one of those? it was working through the activity feed module that you could add as a deck inside OBS Studio.

strong kernel Oct 1, 2020, 8:11 PM

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That's OBS.Live.

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Our plugin.

pallid thorn Oct 1, 2020, 8:12 PM

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oh, my bad then

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but that setup tutorial isn't working

storm matrix Oct 1, 2020, 8:13 PM

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Is this the right place to ask a question about the sponsorship of streamelements?

pallid thorn Oct 1, 2020, 8:13 PM

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after clicking submit, it never actually recognizes the bot and is not available in the dropdown.

round brambleBOT Oct 1, 2020, 8:13 PM

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@pallid thorn 1) Right click on your OBS desktop shortcut and open the Properties
2) In the Target field, add the following to the very end: --remote-debugging-port=40404
3) Open OBS (or restart if it was open)
4) Open your web browser and type in: localhost:40404
5) Click on StreamElements - Activity feed
6) Navigate to the Console tab
7) Type the following into the console and hit enter: store.customBot.removeCustomBotIntegration()
8) Try setting the custom bot name
9) Remove the additional flag in step 2 from your shortcut properties.

little agate Oct 1, 2020, 8:15 PM

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i understand the limit of merging, i just want one login and access to all of the channels in one place 😮

strong kernel Oct 1, 2020, 8:16 PM

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@little agate Please DM me the JWT tokens, clearly labeling which is which.

little agate Oct 1, 2020, 8:16 PM

#

done

strong kernel Oct 1, 2020, 8:17 PM

#

Your channels have been merged.

little agate Oct 1, 2020, 8:18 PM

#

thanks 🙂

soft berry Oct 1, 2020, 8:20 PM

#

how do i create commands on twitch

round brambleBOT Oct 1, 2020, 8:23 PM

#

@soft berry New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

flat forge Oct 1, 2020, 8:53 PM

#

yo so my friend has this problem that the bot doesn't react to any commands but the bot is turned on

frank dove Oct 1, 2020, 9:00 PM

#

Hi! I have a tiny problem/bug with the session sub count display. It does not display the new subs number correctly and I really need it for my subscriber book 😦 Someone gifted 100 subs and only 88 display in ground control. Can you help me figure this out pls or find out the remaining 12 subs? ❤️

strong kernel Oct 1, 2020, 9:11 PM

#

@frank dove They should all be there.

📎 unknown.png

frank dove Oct 1, 2020, 9:11 PM

#

Not that one, the LegendaryClown_ ones @strong kernel

uncut notch Oct 1, 2020, 9:11 PM

#

I have a bit of a problem with my giveaways: people can enter no problem via the public page for the giveaway but for some reason the !ticket [number]/!enter [number] commands do not work in chat. Could someone help?

frank dove Oct 1, 2020, 9:12 PM

#

They are right at the start of the session

#

📎 not100.PNG

#

📎 100.PNG

strong kernel Oct 1, 2020, 9:13 PM

#

Did aziantaco simultaneously gift subs?

frank dove Oct 1, 2020, 9:14 PM

#

no, after a few minutes

#

when he gifted the bomb, the bot didn't write at all in chat (the chat notifications) , then randomly triggered for 5 subs after a few minutes (before taco) and the new subs label was stuck for a while not displaying correctly

strong kernel Oct 1, 2020, 9:15 PM

#

Twitch's system struggles at times with large amounts of gifted subs and many can be delayed while it figures out who to gift them to. It's likely our system stopped reading while Twitch figured it out.

#

There's no way to "find" the rest.

frank dove Oct 1, 2020, 9:15 PM

#

is there no way to check the ones that didn't register? 😦 I've been literally getting them 1 by 1 in the past 4 hours LUL

#

oh no 😦

strong kernel Oct 1, 2020, 9:15 PM

#

There is not.

#

But your total sub count is regularly pulled from Twitch and should not be affected.

frank dove Oct 1, 2020, 9:16 PM

#

yeah that wasn't the one I cared for, I always check if I wrote all the new subs based on the new subs label count 😦 FeelsBadMan

#

Thank you anyway for taking the time 😦

strong kernel Oct 1, 2020, 9:20 PM

#

@uncut notch The command needs to be enabled.

📎 unknown.png

uncut notch Oct 1, 2020, 9:22 PM

#

if people are using channel points to purchase tickets do I set that number in the command or in the giveaway itself?

keen echo Oct 1, 2020, 9:25 PM

#

anyone know how to get teh twitch stats dock? i had it before the update and when i updated i lost it all and now i have no idea how to get it back

#

the one that shows viewers/subs/follows/clips/live duration

strong kernel Oct 1, 2020, 9:27 PM

#

@uncut notch Giveaway.

#

Putting it in the command would make using the command cost points, not the actual purchase of tickets.

uncut notch Oct 1, 2020, 9:28 PM

#

thanks a bunch! Huge help! accessILOVE

round brambleBOT Oct 1, 2020, 9:29 PM

#

@keen echo If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

Make sure you are on the latest and greatest version of OBS.Live
Exit OBS (make sure OBS is not running)
Delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
Start OBS.Live
Settings > Stream > Disconnect > Connect

candid shale Oct 1, 2020, 9:40 PM

#

Streamelements bot has stopped pumping content to my channel tonight

lethal yoke Oct 1, 2020, 9:51 PM

#

Hello, is PayPal the only linkable account so far for Tips/Donations?

tough plinth Oct 1, 2020, 9:52 PM

#

Hello, I'm French and I have a problem with the overlay on OBS, can you help me please

lethal shale Oct 1, 2020, 10:02 PM

#

Hey guys
I hope you are all doing well
I stopped getting stats emails since the 28th of September and I was wondering if you guys know what might be the cause

round brambleBOT Oct 1, 2020, 10:06 PM

#

@void violet Read and follow our server rules:

We do not tolerate toxicity! Treat the community team, staff and all members with respect.
No advertisement or channel promotion, anywhere on the server.
No NSFW/NSFL
No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

lament blade Oct 1, 2020, 10:24 PM

#

can someone help me out? im trying to figure out how to download my overlays from the streamelements website so that i can use them in streamlabs OBS all im getting is a link. help pls

gritty hazel Oct 1, 2020, 10:39 PM

#

I know my follower goal is wrong, do I have to take the goal off and put it back on to get it back? I though there was a setting to put whatever the start number was

round brambleBOT Oct 1, 2020, 10:41 PM

#

@lethal yoke SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries and have at least 101 follower (Twitch) / 101 subscribers (YouTube):
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.
If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees and settlement times see https://streamelements.com/dashboard/tipping/fees.

#

#

@lethal shale Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

#

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

#

@lament blade We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

#

@gritty hazel To reset goals:

from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

marsh relic Oct 1, 2020, 11:03 PM

#

I need help with my stream, I connected my youtube to livesteam on there on accident when i meant to connect to twitch, so i disconnected the account and connected to twitch but now whenever i click start streaming it shows start streaming to youtube
and i dont really want to reset the app because i just got all my overlays setup lol, i did try closing and opening the app, im still having the same issue

round brambleBOT Oct 1, 2020, 11:04 PM

#

@marsh relic StreamElements menu, on top of OBS > Logout > Login

silk kindle Oct 1, 2020, 11:04 PM

#

when im setting up tip alerts, how do i make it to where a certain dollar amount of tip triggers one alerrt and the other range of amount triggers another?

#

example 3-29$ is one alert and 30-99 is another alert?

visual matrix Oct 1, 2020, 11:08 PM

#

hello i need helpo

lament blade Oct 1, 2020, 11:10 PM

#

Cant delete my account

#

says invalid username?

viscid pebbleBOT Oct 1, 2020, 11:31 PM

#

Hi @weary wind, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

weary wind Oct 1, 2020, 11:32 PM

#

i need help syncing a count command to a custom widget and cant seem to get the number to update on the widget

strong kernel Oct 1, 2020, 11:35 PM

#

Custom coded widgets are your responsibility to get working.

feral wadi Oct 1, 2020, 11:35 PM

#

hey there, I'm confused with how to set up my tipping panels.

round brambleBOT Oct 1, 2020, 11:35 PM

#

@feral wadi New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

feral wadi Oct 1, 2020, 11:38 PM

#

Where can I find my donation panel?

strong kernel Oct 1, 2020, 11:39 PM

#

You create it yourself.

tender orbit Oct 1, 2020, 11:44 PM

#

Anyone else had a problem with not being able to clip? Just says something went wrong

strong kernel Oct 1, 2020, 11:44 PM

#

You'd have to ask Twitch about that.

tender orbit Oct 1, 2020, 11:44 PM

#

How do i do that

#

its happened before but it fixed itself after a few days but its coming to 2 weeks and its still not working

last vigil Oct 1, 2020, 11:53 PM

#

📎 Screen_Recording_2020-10-01_at_6.31.59_PM.mov

#

Hey there, I had a quick question -- do you know why this is happening with my StreamElements? I'm trying to manage someone's Twitch stuff with the bot but it keeps kicking me -- I tried it on Safari and Chrome and this clip is from me trying in Incognito

round brambleBOT Oct 1, 2020, 11:54 PM

#

@last vigil Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

last vigil Oct 1, 2020, 11:56 PM

#

Still doesn't work

strong kernel Oct 1, 2020, 11:57 PM

#

Then clear your cookies, log in again, and tell the streamer to log out and back in before you try again.

last vigil Oct 2, 2020, 12:01 AM

#

I cleared my cookies and caches -- tell them to log out of what

strong kernel Oct 2, 2020, 12:01 AM

#

The website.

glass ibex Oct 2, 2020, 12:06 AM

#

Is there a way i can make custom commands?

strong kernel Oct 2, 2020, 12:06 AM

#

Yes, in the Custom commands section of your account.

glass ibex Oct 2, 2020, 12:07 AM

#

i just found it, tysm

true pagoda Oct 2, 2020, 12:19 AM

#

hi, I'm trying to customise my Raffle command to show how many points and the Rank on the leader board the winner has. Any suggestions please I'm stummped

muted night Oct 2, 2020, 12:24 AM

#

hello can you do a overlay and scenes for me ? i can pay for them

unkempt flint Oct 2, 2020, 12:25 AM

#

Hello, I'm trying to make media requests approvable by my mods. I sent dashboard access to the mod I'm testing it with, but he's unsure where to access the interface where he can approve/deny requests

last vigil Oct 2, 2020, 12:33 AM

#

Still nothing

strong kernel Oct 2, 2020, 12:37 AM

#

@true pagoda Not possible.

#

@muted night ➡️ #art-marketplace

#

@unkempt flint The dashboard looks the same for him as it does for you. He can do it from the Media request section.

true pagoda Oct 2, 2020, 12:38 AM

#

ok thanks

lament blade Oct 2, 2020, 12:42 AM

#

hello, i used to have the chat stats extension panel thing on my channel but i changed my name and it stopped working all of a sudden. my last name change was about 3 months ago and i saw some reddit threads that said i needed to have more than 100 followers which i do. what can i do to make it work again ive tried everything i can think of. thank you 🙂

round brambleBOT Oct 2, 2020, 12:42 AM

#

@lament blade If you changed your name on Twitch, please follow these steps:

Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

lament blade Oct 2, 2020, 12:43 AM

#

my old username was poggy_cs and new one is poggyou

distant ember Oct 2, 2020, 12:52 AM

#

How do I actually add my overlays to my stream while I’m streaming?

round brambleBOT Oct 2, 2020, 12:52 AM

#

@distant ember To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

ripe furnace Oct 2, 2020, 12:55 AM

#

Hi, I changed my Twitch name this morning, and now subs, tips, and cheers aren't showing in my activity feed, but follows are. Alerts are the same way

round brambleBOT Oct 2, 2020, 12:57 AM

#

@ripe furnace If you changed your name on Twitch, please follow these steps:

Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

ripe furnace Oct 2, 2020, 12:58 AM

#

Old: that2can
New: Birbski

paper adder Oct 2, 2020, 1:02 AM

#

Hello, Im trying to do commands and stuff in my twitch chat but the bot wont respond to anything or give notifications when i get alerts :/

ionic kelp Oct 2, 2020, 1:05 AM

#

@paper adder Got a slight delay but works for me

📎 Screenshot_20201001-200536_Twitch.jpg

paper adder Oct 2, 2020, 1:06 AM

#

whaat LUL i've been trying for so long lemme try 😄

ionic kelp Oct 2, 2020, 1:07 AM

#

Are you using the custom bot name in OBS.Live by chance?

paper adder Oct 2, 2020, 1:07 AM

#

Yeah?

round brambleBOT Oct 2, 2020, 1:08 AM

#

If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
Click on Stream Settings > Custom bot name
In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
Scroll a bit down and click on the purple Connect Custom Bot Account button
Log in as usual and Authorize the custom bot name
Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

Imgur

paper adder Oct 2, 2020, 1:11 AM

#

Thank you so much for the help 😄

round brambleBOT Oct 2, 2020, 1:14 AM

#

@ionic kelp mass deleted 2 messages.

candid shale Oct 2, 2020, 1:15 AM

#

Im having the “commands not working” issue. No custom bot.

I have disconnected/reconnected your bot. I have un-modded and re-modded your bot.

I have run some tests. The commands work offline. However as soon as I start a stream (go live) the commands stop. When I end the stream the commands work again.

I have also disconnected and re connected twitch account to obs.live.

Any thoughts.?

round brambleBOT Oct 2, 2020, 1:16 AM

#

@candid shale If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
Click on Stream Settings > Custom bot name
In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
Scroll a bit down and click on the purple Connect Custom Bot Account button
Log in as usual and Authorize the custom bot name
Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

Imgur

placid parcel Oct 2, 2020, 1:16 AM

#

Could someone help me to configure a command for the bot ?.
My idea is to put the command:
"!multi @yyy @xxx"
And then the bot sends a link to see a multistream through multistre.am. The problem is that when naming the other streamers, the @ appears in the link and it is invalid.
Currently my command is like this:
https://multistre.am/ceo22/$(1)/$(2)/layout6/

strong kernel Oct 2, 2020, 1:16 AM

#

Don't add the @ in yourself.

fierce briar Oct 2, 2020, 1:28 AM

#

How can I get my stream deck to work with obs live

#

I got the plug in and its not working

round brambleBOT Oct 2, 2020, 1:28 AM

#

@fierce briar If you are having issues with Elgato hardware or software, we recommend reaching out to their support here: https://e.lga.to/help

naive tundra Oct 2, 2020, 1:34 AM

#

when im setting up tip alerts, how do i make it to where a certain dollar amount of tip triggers one alerrt and the other range of amount triggers another?

@silk kindle https://discordapp.com/channels/141203863863558144/370226812669788161/654429261687554048 read this thread that I found by searching through the discord: "You set up variations that require the tipped amount to be at least or exactly a certain amount."
Basically, in the alert options, find the "variations settings" and add a new variation with the minimum amount specified. I'm not sure how it would work at overall different ranges/tiers however.

zealous leaf Oct 2, 2020, 2:46 AM

#

How can I get an account to merge with another? accidentally put a twitch on its own user meant to have with 2 other of my own

round brambleBOT Oct 2, 2020, 2:48 AM

#

@zealous leaf Account Merging - Please note:

Merging accounts only allows faster ways to switch between accounts
Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

zealous leaf Oct 2, 2020, 2:48 AM

#

where would I find the JWT?

round brambleBOT Oct 2, 2020, 2:48 AM

#

@zealous leaf You can find your JWT token on your account channels page (Show Secrets to reveal the token): https://streamelements.com/dashboard/account/channels

READ ME: This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

zealous leaf Oct 2, 2020, 2:51 AM

#

can I be prompted to a staff member?

strong kernel Oct 2, 2020, 2:51 AM

#

Do you understand the limitations?

zealous leaf Oct 2, 2020, 2:51 AM

#

Yes

strong kernel Oct 2, 2020, 2:51 AM

#

Please DM me your JWT tokens, clearly labeling which is which.

#

Your channels have been merged.

zealous leaf Oct 2, 2020, 2:56 AM

#

Thank you

potent mica Oct 2, 2020, 3:10 AM

#

my host alerts arent working on my custom alert box for some reason, i have it set to 0

📎 Image_008_-_2020-10-01.png

round brambleBOT Oct 2, 2020, 3:11 AM

#

@potent mica Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

All hosts coming from an online channel with at least 1+ viewer
Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

potent mica Oct 2, 2020, 3:13 AM

#

............... wat

#

whyyyyy

#

well teh stream labs alert box works with hosts so maybe i can somehow only have that one show up... idk anyway

ionic kelp Oct 2, 2020, 3:16 AM

#

They have it grab ALL hosts regardless of how it's done.

potent mica Oct 2, 2020, 3:18 AM

#

yea i know it worked before i switched to stream elements, looks like SL let you disable all other types of alerts so ill just leave the host one on, cause a lot of my viewers like to host and they have been sad lately lol

versed garden Oct 2, 2020, 3:47 AM

#

my obs perma crashes whenever i try to click window capture

round brambleBOT Oct 2, 2020, 3:48 AM

#

@versed garden For the best OBS support, please join their Official Discord @ discord.gg/obsproject

hushed ferry Oct 2, 2020, 3:50 AM

#

How do I add DonorDrive alerts for charity donations? I see Extra Life and Tiltify only, no other options.

strong kernel Oct 2, 2020, 3:55 AM

#

We do not have integration with DonorDrive at this time.

hushed ferry Oct 2, 2020, 4:04 AM

#

Is ExtraLife not DonorDrive?

ionic kelp Oct 2, 2020, 4:04 AM

#

No. 2 different organizations.

hushed ferry Oct 2, 2020, 4:05 AM

#

Not the organization, but I believe ExtraLife uses DonorDrive tech for its systems

ionic kelp Oct 2, 2020, 4:06 AM

#

Still applies.

#

2 different systems.

hushed ferry Oct 2, 2020, 4:07 AM

#

Recommendations then as I need to show alerts for a DonorDrive charity?

lament blade Oct 2, 2020, 4:07 AM

#

Hi, I am having some issues with my alerts like hosts/donos. It sometimes doesn't pop up.
Can someone help me with that?

round brambleBOT Oct 2, 2020, 4:07 AM

#

@lament blade Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

All hosts coming from an online channel with at least 1+ viewer
Auto host events with at least 1 viewer - only from a channel that just went offline

Note: If you see X channel has hosted you with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

lament blade Oct 2, 2020, 4:07 AM

#

Oh I see

ionic kelp Oct 2, 2020, 4:07 AM

#

As far as it comes to tips are they PayPal ones?

lament blade Oct 2, 2020, 4:08 AM

#

It is the streamelement link. Linked with Paypal ones too.

ionic kelp Oct 2, 2020, 4:09 AM

#

Are they showing in your PayPal activity feed?

slim whale Oct 2, 2020, 4:15 AM

#

My Overlay from StreamElements doesn't show up in OBS. I have Browser set up, link of the overlay properly applied, but overlay doesn't show. No other layers are on

ionic kelp Oct 2, 2020, 4:16 AM

#

Is there anything visual supposed to show besides an alertbox?

ionic prairie Oct 2, 2020, 4:17 AM

#

Why am i not receiving analytics mails anymore?

slim whale Oct 2, 2020, 4:17 AM

#

Okay, so, I tried something and it works, but its weird. I go into Graphics settings and set OBS Studio to Power Saving and the overlay works. I set it to High Performance and it doesn't show

#

Why?

#

Is there a way around this?

round brambleBOT Oct 2, 2020, 4:21 AM

#

@slim whale OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

Imgur

slim whale Oct 2, 2020, 4:24 AM

#

Thanks it worked, appreciated

nimble dune Oct 2, 2020, 4:33 AM

#

SEheartbeat

candid blade Oct 2, 2020, 4:35 AM

#

Hi

round brambleBOT Oct 2, 2020, 4:35 AM

#

@candid blade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

candid blade Oct 2, 2020, 4:35 AM

#

does anyone know if alerts work on SE for twitch?

#

they dont seem to work for me

round brambleBOT Oct 2, 2020, 4:36 AM

#

@candid blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

candid blade Oct 2, 2020, 4:36 AM

#

that doesnt seem to work

#

i mean in the oveerlat

#

not in obs itself

slim whale Oct 2, 2020, 4:38 AM

#

Okay, so, my Game Capture doesn't work in High Performance either, way to fix that?

round brambleBOT Oct 2, 2020, 4:38 AM

#

@slim whale Due to the way laptops are designed, your system must be configured to run OBS on a specific GPU, depending on the type of capture you are trying to do.

Click here for instructions on how to configure your system:
https://obsproject.com/wiki/Laptop-GPU-Selection-Windows-10

slim whale Oct 2, 2020, 4:45 AM

#

Yep did everything in that list, still having issues

round brambleBOT Oct 2, 2020, 4:46 AM

#

@slim whale For the best OBS support, please join their Official Discord @ discord.gg/obsproject

sleek storm Oct 2, 2020, 4:46 AM

#

Hi. Trying to start my first stream. OBS.live says I'm Live, but if I go to my channel in a browser, it says I'm offline. Any suggestions?

#

nvm. Logged out of OBS and back in seems to have fixed it.
First stream bugs. 🙂
Happy streaming everyone.

lime remnant Oct 2, 2020, 5:09 AM

#

Hello!

Where do I change in StreamElements how to receive stream summaries after my streams are over? 🙂

zenith widget Oct 2, 2020, 5:16 AM

#

By default its sent to your account's email.

#

To change said email, you need to change it in your twitch account then logout and login into our dashboard

lime remnant Oct 2, 2020, 5:16 AM

#

My email is set correctly but im not receiving the email at all and never have

zenith widget Oct 2, 2020, 5:41 AM

#

I resubbed you to the stream reports @lime remnant

lime remnant Oct 2, 2020, 5:42 AM

#

Thank you!

compact chasm Oct 2, 2020, 6:06 AM

#

Hi. I've accidentally gotten rid of the tab where you can change stream title / game category. I have no idea how to get it to pop back onto my OBS live anymore

sleek storm Oct 2, 2020, 6:06 AM

#

View > Docs >

#

In the bar at the top. 🙂

compact chasm Oct 2, 2020, 6:07 AM

#

You're a blessing thank you so much

sleek storm Oct 2, 2020, 6:08 AM

#

I have question that is hopefully easy. :)
I set up all of my channels, overlays, merch etc... but then I changed my twitch name. Is there a simple way to update that? I didn't really see anything in settings. If I just add a channel again, would that work? Sign out/in?

zenith widget Oct 2, 2020, 6:09 AM

#

update what exactly?

sleek storm Oct 2, 2020, 6:10 AM

#

So my "channel" is still ikarifun in SE, but I changed my twitch channel to ikaritv.
All of my links to merch, etc still say ikarifun

#

Even the donate panel info...

zenith widget Oct 2, 2020, 6:10 AM

#

If you logout and login every link, except the merch one will be updated

#

the merch one needs the store to be recreated, meaning i need to reset it for you

sleek storm Oct 2, 2020, 6:11 AM

#

Ok. Thanks. Updating the donate link was easy.

#

What do we need to do for Merch?

zenith widget Oct 2, 2020, 6:12 AM

#

I need your current username so that I can reset it from my side

#

and then you need to recreate the store

sleek storm Oct 2, 2020, 6:12 AM

#

ikaritv

#

Will I need to recreate my items?

#

Not that hard, just curious.

zenith widget Oct 2, 2020, 6:12 AM

#

thats what "recreate the store" means

sleek storm Oct 2, 2020, 6:12 AM

#

lol

#

Ok. Thanks. 🙂

zenith widget Oct 2, 2020, 6:13 AM

#

I reset it, it may take a few minutes to load properly now

sleek storm Oct 2, 2020, 6:13 AM

#

Fair. Thanks for the help!

vernal cove Oct 2, 2020, 6:25 AM

#

Hi, just wondering who to contact about my SE.Pay details, it says I can't withdraw because my Bank Details are invalid. How do I fix this?

zenith widget Oct 2, 2020, 6:25 AM

#

@vernal cove You can always ask in #dreamtem btw 😉

vernal cove Oct 2, 2020, 6:26 AM

#

Ah ok

zenith widget Oct 2, 2020, 6:26 AM

#

That being said, you can DM me and I will take a look right away

sly tinsel Oct 2, 2020, 6:31 AM

#

Hey I was wondering if anyone else has problems with receiving tips and having it not appear on stream? If so, how could I fix it? I use obs live to stream 🙂

halcyon spade Oct 2, 2020, 7:32 AM

#

ahoy hoy I have a question about the giveaways, the amount of entries just keep stacking until I close the giveaway right? or is there a limit to them?

untold crest Oct 2, 2020, 7:36 AM

#

@sly tinsel Do you see those tips in your activity feed https://streamelements.com/dashboard/activity ?

#

@halcyon spade There is no limit of giveaway participants.

#

@sly tinsel Also you may want to decrease your background size as when I tried to scroll on your tipping page it acted glitchy. (I know my PC is loaded with stuff, but 16K resolution background may be problematic for some of your viewers).

fickle raft Oct 2, 2020, 7:53 AM

#

How do I add my donation page to twitch in my initial setup? The video won't let me zoom in

weak delta Oct 2, 2020, 7:55 AM

#

@fickle raft Go to your channel logged into your broadcaster account and on your about page, click this button:

📎 unknown.png

#

Add a panel with your donation link. You can add an image, have it just be text, whatever you want.

hard flicker Oct 2, 2020, 8:07 AM

#

Hi since 28.9 i have not received any stream report by email. What's the problem?

zenith widget Oct 2, 2020, 8:16 AM

#

Are you using our bot, overlay and tipping link?

sly tinsel Oct 2, 2020, 8:32 AM

#

@untold crest hi ! It does appear in the activity feed. And thank you ill lower the resolution ☺

untold crest Oct 2, 2020, 8:33 AM

#

@sly tinsel so if it is in activity feed - there may be several reasons to that. 1) message got caught by profanity filter https://streamelements.com/dashboard/tipping-settings 2) Your alertbox is broken/not present (do other activities trigger alerts?)

sly tinsel Oct 2, 2020, 8:45 AM

#

@untold crest hmmm ok ill turn off the tip moderation and see if that works. And I'll double check the right overlays have the alert

untold crest Oct 2, 2020, 8:45 AM

#

You can also replay your tips from activity feed by clicking "spinning arrow"

wicked quest Oct 2, 2020, 8:51 AM

#

Hi, i have a overlay file ready to stream, how can i do it on streamelements?

round brambleBOT Oct 2, 2020, 8:53 AM

#

@wicked quest To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

weak marten Oct 2, 2020, 8:55 AM

#

Question, can I setup a chat command to give different responses for the same command?
Like !fly user1 "user1 manages to fly!", !fly user2 "user2 fails to fly and crashes in a bush" ?

sly tinsel Oct 2, 2020, 8:59 AM

#

@untold crest thank you!! So will the alerts go through automatically or do I need streamlabels up and running?

untold crest Oct 2, 2020, 9:01 AM

#

When you are using StreamElements - you don't need to use any additional software as every data is stored/catched by cloud services. So you can have all your labels/widgets as browser source and the only thing you need is OBS (and if you want to enhance OBS, I recommend OBS.Live as it has few docs built in, so it is "stream control centre" with chat, activities, mediarequest)

#

@weak marten You can use ${random} Just like here: https://discordapp.com/channels/141203863863558144/424943321794871296/449137760989741056

weak marten Oct 2, 2020, 9:02 AM

#

Thank you!

potent ibex Oct 2, 2020, 9:09 AM

#

Hello I have a mixer account linked to my streamelements account. Am I able to have it removed?

#

Second question: I have an issue with my alerts, they won't work until I replay one. How would I go about fixing this?

round brambleBOT Oct 2, 2020, 9:11 AM

#

@potent ibex There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security

WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.

hard flicker Oct 2, 2020, 9:32 AM

#

Hi since 28.9 i have not received any stream report by email. What's the problem?

zenith widget Oct 2, 2020, 9:34 AM

#

📎 unknown.png

frank moss Oct 2, 2020, 9:44 AM

#

So a fresh page for chatstats was made for me because my chatstats was not showing up and it was fixed. But now it's not showing up again. I didn't change my username or anything. username: huyenessy

zenith widget Oct 2, 2020, 9:44 AM

#

slapped it back there

frank moss Oct 2, 2020, 9:45 AM

#

Thank you! 🙂

hard flicker Oct 2, 2020, 9:48 AM

#

@zenith widget yes i use owerlay from your web, bot is nightbot ant tipping link is set

zenith widget Oct 2, 2020, 9:48 AM

#

You would also need to use our bot in order to get the full reports

#

its part of the requirements

ocean siren Oct 2, 2020, 9:49 AM

#

Hi

hard flicker Oct 2, 2020, 9:50 AM

#

@zenith widget until now (min. 2months) was everything ok, why now not?

zenith widget Oct 2, 2020, 9:51 AM

#

Editing my name into the text will not ping me btw

#

Requirements change.

hard flicker Oct 2, 2020, 9:52 AM

#

OK 🙂 sorry

zenith widget Oct 2, 2020, 9:52 AM

#

I'm mentioning the editing and ping, because i saw you do it and just informing you in the future ASxd

#

if you want to grab someone's attention it won't work

#

and not a requirement to ping us everytime 😉

hard flicker Oct 2, 2020, 9:54 AM

#

since you didn't react I tried ..

whole axle Oct 2, 2020, 10:15 AM

#

hi is there anywhere i can go to help with tiltify options

brittle wadi Oct 2, 2020, 10:16 AM

#

Hello everyone. I've got a problem that I'm no longer getting StreamElements stream summary emails following a stream, I've had a look around for a setting to turn it on or off but can't find one, can anyone help?

round brambleBOT Oct 2, 2020, 10:17 AM

#

@brittle wadi Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

zenith widget Oct 2, 2020, 10:17 AM

#

@whole axle here

brittle wadi Oct 2, 2020, 10:17 AM

#

5f253e6e1820d06bb8849bee

zenith widget Oct 2, 2020, 10:18 AM

#

I've added you to a list for our devs to investigate

whole axle Oct 2, 2020, 10:19 AM

#

so my tiltify currency is set to dollars on my overlays is there a way i can change it GBP

zenith widget Oct 2, 2020, 10:21 AM

#

Unfortuantely no

#

Its a known bug

whole axle Oct 2, 2020, 10:22 AM

#

dang

brittle wadi Oct 2, 2020, 10:25 AM

#

@zenith widget thanks very much. So it's an issue I can't resolve myself then?

zenith widget Oct 2, 2020, 10:25 AM

#

no

silk dagger Oct 2, 2020, 10:42 AM

#

how to deactive streamelements chat bot on my twitch channel ?

brittle wadi Oct 2, 2020, 10:43 AM

#

@zenith widget oh ok thanks. Will I get a notification or something when it's fixed?

round brambleBOT Oct 2, 2020, 10:55 AM

#

@silk dagger Go to the Dashboard > Right side > Part channel > Join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

Imgur

ionic kelp Oct 2, 2020, 10:55 AM

#

Just don't hit join.

trim musk Oct 2, 2020, 11:25 AM

#

Does anyone know why The command !watchtime shows up as 0 seconds for everyone in my chat?

round brambleBOT Oct 2, 2020, 11:29 AM

#

@trim musk 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly.
There is no direct link between watchtime and all-time points.
It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time.
Giving points to a single user does not affect all-time, only when giving to all in chat.

midnight quail Oct 2, 2020, 11:53 AM

#

Can you set the "Sessions Top Tipper" to reset the 1. of every month instead of backtracking the last 30 days?

mossy quiver Oct 2, 2020, 12:11 PM

#

hey there im having issues with the commands on my stream

silk kindle Oct 2, 2020, 12:21 PM

#

when you are creating alerts does it matter which overlay its in or do you need a seperate overlay for just your alerts?

worldly sage Oct 2, 2020, 12:24 PM

#

Hey there, I have a wee bit question. I would like to reapply for Magic: The Gathering Creator Program but I can't do it. Is that a bug or else? Cheers!

vestal girder Oct 2, 2020, 12:48 PM

#

whats up can anyone help me with tha making of an overlay having problems

velvet kettle Oct 2, 2020, 1:41 PM

#

Can anywone help me

errant coyote Oct 2, 2020, 1:44 PM

#

Not receiving the stream elements stream reports via email and stream elements isn’t working on my pc via google only via edge

hushed sky Oct 2, 2020, 1:59 PM

#

Morning! I have a small problem, and it is that the streamelements bot does not work for me in the chat. For example, I put some command and it does not respond. I already have it as a moderator and connected it to my twitch account, but it still doesn't work. Any idea what is happening?

round brambleBOT Oct 2, 2020, 1:59 PM

#

@hushed sky Go to the Dashboard > Right side > Part channel > Join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

Imgur

sharp rampart Oct 2, 2020, 2:00 PM

#

how do i get a streamelements christmas text rotator to streamlabs obs

hushed sky Oct 2, 2020, 2:01 PM

#

thanks!

ivory remnant Oct 2, 2020, 2:58 PM

#

Are we aware of the raid notification problem on twitch at the moment?

#

If not, last couple of weeks lower number raids haven't been triggering notifications or alerts

midnight quail Oct 2, 2020, 3:00 PM

#

Can you set the "Sessions Top Tipper" to reset the 1. of every month instead of backtracking the last 30 days?

ionic nest Oct 2, 2020, 3:02 PM

#

Hi! I am having an issue with my SE giveaway. I set the limit to 100 tickets per viewer. When people try to enter the giveaway it says too many tickets in the chat. Any ideas?

tired mauve Oct 2, 2020, 3:03 PM

#

I have a transparent .mov file that i want to use as my alert notification. I see that i can't upload a .mov file to StreamElements. Is there a way to convert my .mov to a format that can keep the transparent background and keep the animation?

ionic kelp Oct 2, 2020, 3:08 PM

#

@tired mauve need to do to .webm.....

lament blade Oct 2, 2020, 3:14 PM

#

Hey dudes, I always received email showing me how much eu earned when I did stream, but since day 09/28 I stopped to receive the emails, someone can tell me how back to receive the emails again? thanks (if I write wrong, sorry, I’m brazilian)

shell furnace Oct 2, 2020, 3:27 PM

#

i my viewers are not getting any loyalty points idk why

#

is there any fix i have enabled the points but still they are not getting it

tired mauve Oct 2, 2020, 3:57 PM

#

@ionic kelp I have made it that far now trying to find a converter that keeps the background transparent

ionic kelp Oct 2, 2020, 3:58 PM

#

You use adobe media encoder by chance?

tired mauve Oct 2, 2020, 3:59 PM

#

I don't i might be swapping over to it, tired of trying to make the freeware or small fee stuff work together

ionic kelp Oct 2, 2020, 3:59 PM

#

http://www.fnordware.com/WebM/

WebM for Premiere

WebM plug-in for Adobe Premiere Pro and Adobe Media Encoder

#

gimme a sec to check with somethig

#

OK. Just remember to select enable alpha channel.

tired mauve Oct 2, 2020, 4:01 PM

#

thanks!

#

@ionic kelp I am about to just hire someone to convert this file for me tinyrick

hardy stag Oct 2, 2020, 4:30 PM

#

How

#

Just how

#

Stream elements hurts my brain

#

I need like a tutorial

round brambleBOT Oct 2, 2020, 4:34 PM

#

@hardy stag New to StreamElements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

lament blade Oct 2, 2020, 4:37 PM

#

if i want TTS to play on all subs do i set the minimum amount to 0 ?

magic solar Oct 2, 2020, 4:43 PM

#

Hi, how to make my stream have a choice of multiple video output options. I only have 1080 there and nothing more. Please help. Thank you

chrome folio Oct 2, 2020, 4:45 PM

#

@lament blade keep the value at 0 (zero).

📎 unknown.png

#

@magic solar you need to be an Affiliate of Twitch and still not always be able to receive video codecs (other qualities of videos), as the receipt is random when there is a long queue of requests (several affiliated streamers). However, when you have a Partnership with Twitch then when you connect you will receive the codecs automatically.

#

If you are already an Affiliate and were unable to receive your codecs, then try reconnecting the live stream.

magic solar Oct 2, 2020, 4:48 PM

#

ok thank you for information 🙂

chilly rampart Oct 2, 2020, 4:51 PM

#

Hellos boys, is it possible to have graphs with daily stats on streamelements ?

lament blade Oct 2, 2020, 4:56 PM

#

@chrome folio ty time to do that for all the overlay scnes haah

old lily Oct 2, 2020, 4:58 PM

#

i need help is there a way to stream on twitch wiht just my screen

terse bronze Oct 2, 2020, 5:18 PM

#

How can I edit the streamelenent bot answers for preset command???

onyx vector Oct 2, 2020, 5:19 PM

#

I am trying to customize chat alerts but the updates are not taking, even though a "save" alert is popping up. Any thoughts?

ionic kelp Oct 2, 2020, 5:25 PM

#

@terse bronze You can't.

#

@onyx vector What is your username. No links please.

cedar burrow Oct 2, 2020, 5:32 PM

#

I want to do donation and follower goal from your page from widgets but i cant find it and on streamelements app it doesn't work

#

ok i figuret it out

polar mortar Oct 2, 2020, 5:39 PM

#

I made 3 widgits but idk how to use them on my stream. How do I do it?

round brambleBOT Oct 2, 2020, 5:40 PM

#

@polar mortar To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

polar mortar Oct 2, 2020, 5:40 PM

#

thx

tawdry sedge Oct 2, 2020, 5:45 PM

#

Hi. I have an overlay that has recent followers plus kappagen. I added recent subscribers plus an alert box and whatever I do the updates don't show up in the preview or in obs. I even made a new overlay and that doesn't work either. I have tried everything and no google search can help. Does anyone here know what might be wrong?

faint blaze Oct 2, 2020, 5:47 PM

#

Is there anyway to have a notification or sound play when someone chats on my stream. I normally dont have many viewer so I miss a lot of chats

#

or even read the chat since I dont have many it would not be so annoying

lament blade Oct 2, 2020, 5:54 PM

#

please can i have help?

#

@round bramble i need help

round brambleBOT Oct 2, 2020, 5:55 PM

#

@lament blade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

onyx vector Oct 2, 2020, 5:56 PM

#

@onyx vector What is your username. No links please.
@ionic kelp djbg2002

ionic kelp Oct 2, 2020, 5:57 PM

#

What browser are you doing it in?

onyx vector Oct 2, 2020, 5:58 PM

#

What browser are you doing it in?
@ionic kelp chrome

ripe furnace Oct 2, 2020, 6:03 PM

#

I changed my name on Twitch yesterday, and have already modded the bot in my channel. Can my chatstats tracking be updated please?

Old name: that2can
New name: Birbski

ionic kelp Oct 2, 2020, 6:04 PM

#

@ripe furnace >.<

#

Forgot about that. Was told old name doesn't exist in the system.

#

@ripe furnace Any chance you have an older name?

ripe furnace Oct 2, 2020, 6:06 PM

#

Not since I joined stream elements...it still has my old Mixer account listed too

📎 unknown.png

round brambleBOT Oct 2, 2020, 6:09 PM

#

Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

ionic kelp Oct 2, 2020, 6:09 PM

#

Mind grabbing that please?

ripe furnace Oct 2, 2020, 6:10 PM

#

5c891906914b3b28a70e7317

ionic kelp Oct 2, 2020, 6:32 PM

#

@ripe furnace You were in the system as the2can. Should be updated to birbski now.

#

Only reason I know is I saw the different name on your tip page LULW

ripe furnace Oct 2, 2020, 6:32 PM

#

interesting LULW Thanks anyway! Will this rectify the subs/cheers not appearing as well?

ionic kelp Oct 2, 2020, 6:33 PM

#

That I can't help with as I'm off to bed but I'll see if someone else can help troubleshoot that.

carmine wave Oct 2, 2020, 6:33 PM

#

Hello, can you create Timers from the chat? What commands?

ripe furnace Oct 2, 2020, 6:34 PM

#

Appreciate it xqcL

heady yacht Oct 2, 2020, 6:36 PM

#

how do i get my created overlays to show up on my stream?

round brambleBOT Oct 2, 2020, 6:37 PM

#

@heady yacht To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

rapid swallow Oct 2, 2020, 6:40 PM

#

Hello friends. I'm having some issues with the new update of OBS Live. My bot is no longer working. I don't use my 'Custom Bot Name' bot because I have some commands that require that I use my self named bot (trsh_pnda). When I try to send a test message, the message sends for both the StreamElements bot and my custom named bot, but it doesnt work for my self named bot. Plz help.

sterile quartz Oct 2, 2020, 6:42 PM

#

My loyalty settings are not working how can i fix this?/

round brambleBOT Oct 2, 2020, 6:44 PM

#

@rapid swallow If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
Click on Stream Settings > Custom bot name
In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
Scroll a bit down and click on the purple Connect Custom Bot Account button
Log in as usual and Authorize the custom bot name
Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

Imgur

rapid swallow Oct 2, 2020, 6:48 PM

#

Thank you, but that doesn't help. As I mentioned before, my custom bot name is working fine. The bot that is the SAME NAME as my twitch username (aka the 2nd bot in the list) does not work.

elfin roost Oct 2, 2020, 6:49 PM

#

It seems like OBS live broke, or at least the chat widget ; it just doesn't connect

#

Is there anything I can do to fix it?

round brambleBOT Oct 2, 2020, 6:49 PM

#

@elfin roost StreamElements menu, on top of OBS > Logout > Login

elfin roost Oct 2, 2020, 6:50 PM

#

that indeed fixed it

#

thank you!

lament blade Oct 2, 2020, 6:53 PM

#

My redemptions aren't working on stream

shrewd kestrel Oct 2, 2020, 6:56 PM

#

trying to stream Genshin Impact but my game capture is not picking it up

round brambleBOT Oct 2, 2020, 6:57 PM

#

@shrewd kestrel For the best OBS support, please join their Official Discord @ discord.gg/obsproject

lament blade Oct 2, 2020, 6:57 PM

#

I need help merging my two accounts into one account

#

?

round brambleBOT Oct 2, 2020, 6:58 PM

#

@lament blade Account Merging - Please note:

Merging accounts only allows faster ways to switch between accounts
Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
Merging accounts allows duplicating/sharing overlays between the accounts

If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

lament blade Oct 2, 2020, 6:59 PM

#

All my other platforms are on one account. But I have to log in separate to access my twitch on the website. What I want to do I to find a way to have them all on one account.

#

Could closing the account that the twitch is on. Give me the ability to link It to the other account

round brambleBOT Oct 2, 2020, 7:00 PM

#

@lament blade There is no easy way to unlink 2 owner-type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security

WARNING: In submitting a closure request, all linked channels within the account will be deleted and you will lose all associated data. This includes overlays, custom commands, timers and past data (tips, subs, etc). You can still reconnect with the deleted account, but you are essentially starting fresh.

lament blade Oct 2, 2020, 7:01 PM

#

I'm absolutely fine with that

elfin roost Oct 2, 2020, 7:05 PM

#

ok, other issue
I changed my twitch name... it seems like it broke the bot
What should I do?

round brambleBOT Oct 2, 2020, 7:13 PM

#

@elfin roost If you changed your name on Twitch, please follow these steps:

Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

elfin roost Oct 2, 2020, 7:13 PM

#

thanks!

#

...will do it after this tourney race tho, I'm late

plush night Oct 2, 2020, 7:21 PM

#

how do I give someone a super mod on streamelements ?

nimble dune Oct 2, 2020, 7:24 PM

#

in chat: !level username 1000

#

Replace username with your moderator twitch username

twin sphinx Oct 2, 2020, 7:44 PM

#

hey, can i get a chatbot to show the currently played song on my stream?

#

bcs if I do it from spotify there should be a way to

ionic nest Oct 2, 2020, 7:46 PM

#

@

thick grotto Oct 2, 2020, 8:00 PM

#

hey can anyone help me out i set up a timer a long time ago and i got rid of it but its still saying it into my chat is there any way to stop that

twin sphinx Oct 2, 2020, 8:04 PM

#

got it nvm

lament blade Oct 2, 2020, 8:13 PM

#

I need help with fixing someones chatstats for there channel

#

when I load it up it just says 404 page not found

#

Can any staff help me with this

abstract hemlock Oct 2, 2020, 8:15 PM

#

If you change your twitch username please post here your old username and your new one @lament blade

lament blade Oct 2, 2020, 8:17 PM

#

His old username was (stealth_apyee) and his new one is (apyee05), he changed his name like in the summer of 2019 but I havent got a chance to ask you guys until now @abstract hemlock

abstract hemlock Oct 2, 2020, 8:17 PM

#

there is no chatstats for stealth_apyee i'll create a new one for apyee05

lament blade Oct 2, 2020, 8:18 PM

#

ok thank you

plush night Oct 2, 2020, 8:32 PM

#

@nimble dune thanks and does that work on YouTube live chat also ?

worn torrent Oct 2, 2020, 8:33 PM

#

ok uh i am recently switching and im trying to import streamlabs stuff into it but its errer? i use obs btw hopefully its the same? idk

#

btw i mean streamlabs obs

wraith umbra Oct 2, 2020, 8:42 PM

#

Is there any further documentation available for CO6STUDIO EVENTS ROTATOR widget?

fringe kite Oct 2, 2020, 8:42 PM

#

Hi,
I'm trying to import old followers to the streamelements from Streamlabs. It seems to work for latest donation but not for the followers. I'm using OBS. Any ideas?
Also when I'm in streamlabs.com and click on Test follow it doesn't say the latest follower in StreamElemnts, why is that?

pine knoll Oct 2, 2020, 8:54 PM

#

Hi, i have a problem with my OBS, do not shows the new notifications on my Activity feed, i restarted it, but doesnt work

round brambleBOT Oct 2, 2020, 8:55 PM

#

@pine knoll StreamElements menu, on top of OBS > Logout > Login

pine knoll Oct 2, 2020, 8:58 PM

#

Doesnt work FeelsBadMan

#

They appear on my twitch dashboard, but no on my OBS activity feed

abstract hemlock Oct 2, 2020, 9:00 PM

#

@pine knoll check your obs connection (Settings > Stream > Connect account)

worn torrent Oct 2, 2020, 9:03 PM

#

renz can you help me

pine knoll Oct 2, 2020, 9:05 PM

#

Nope FeelsBadMan

worn torrent Oct 2, 2020, 9:05 PM

#

so uh

abstract hemlock Oct 2, 2020, 9:06 PM

#

some assets could fail if they are too big or if they have copyright, i always recommend to make the overlay and upload the assets directly on the webeditor

worn torrent Oct 2, 2020, 9:06 PM

#

i got the extension for importing streamlabs stuff and i use obs streamlabs its saying error idk

abstract hemlock Oct 2, 2020, 9:06 PM

#

@pine knoll this one?

📎 unknown.png

pine knoll Oct 2, 2020, 9:07 PM

#

Yep

abstract hemlock Oct 2, 2020, 9:07 PM

#

show me a screenshot

pine knoll Oct 2, 2020, 9:07 PM

#

OBS

📎 Screenshot_816.jpg

#

Twitch dashboard

📎 Screenshot_817.jpg

#

📎 Screenshot_818.jpg

abstract hemlock Oct 2, 2020, 9:08 PM

#

@pine knoll have you checked the "filters" on the activity feed?

pine knoll Oct 2, 2020, 9:09 PM

#

Yep, and i reloaded the widget

📎 Screenshot_819.jpg

worn torrent Oct 2, 2020, 9:10 PM

#

nvm

#

i found my solution

#

i was dum

true kindle Oct 2, 2020, 9:11 PM

#

hello everyone!

#

I have a questions regarding the !slot module!
ive tried to update it a bit by adding some more emotes that i like, and deleted one.
However it seems to ignore it. (doesn't show new emotes and still shows the one i deleted)
Anyone know why?

pine knoll Oct 2, 2020, 9:31 PM

#

Even on my streamelements dashboard doesnt appear

📎 Screenshot_820.jpg

abstract hemlock Oct 2, 2020, 9:37 PM

#

Fixed @pine knoll

crisp dawn Oct 2, 2020, 9:37 PM

#

I recently have stopped receiving my stream summary emails for Stream Elements as well. The last one I got was on the 26th of September. Since then I have streamed 3 different times and received nothing. What could be happening?
My email has not changed in that time

round brambleBOT Oct 2, 2020, 9:38 PM

#

@crisp dawn Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

crisp dawn Oct 2, 2020, 9:39 PM

#

My account ID is 5f0e74d9ffb1c1767d631d18

pine knoll Oct 2, 2020, 9:59 PM

#

@abstract hemlock thanks a lot! FeelsGoodMan <3

wraith umbra Oct 2, 2020, 10:21 PM

#

how to make chat bot commands play sound files and or videos?

round brambleBOT Oct 2, 2020, 10:29 PM

#

@void violet Read and follow our server rules:

We do not tolerate toxicity! Treat the community team, staff and all members with respect.
No advertisement or channel promotion, anywhere on the server.
No NSFW/NSFL
No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

fickle gorge Oct 2, 2020, 10:40 PM

#

Where can I find the variables list for the chatbot?

crisp moon Oct 2, 2020, 10:44 PM

#

how do i add the overlays and stuff to my stream

abstract hemlock Oct 2, 2020, 10:44 PM

#

@fickle gorge https://streamelements.com/dashboard/bot-commands/variables

round brambleBOT Oct 2, 2020, 10:44 PM

#

@crisp moon To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

crisp moon Oct 2, 2020, 11:04 PM

#

how do i add my overlays to my obs

round brambleBOT Oct 2, 2020, 11:05 PM

#

@crisp moon To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website) and check Shutdown source when not visible. https://youtu.be/KDvLynUqXI4

radiant wyvern Oct 2, 2020, 11:07 PM

#

Could anyone here help me resolve an issue with my alerts? I have my overlay in OBS as a browser source with the address I copied from my StreamElements overlay editor. I can test the alerts on the editor and they work just fine; but when viewers in chat follow me or host me etc, the alerts do not trigger.

round brambleBOT Oct 2, 2020, 11:07 PM

#

@radiant wyvern Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

radiant wyvern Oct 2, 2020, 11:11 PM

#

AccountID: 5cf5c724a8cb5ceda27cc693

shell furnace Oct 2, 2020, 11:18 PM

#

my viewers are not getting any loyalty points idk why
is there any fix i have enabled the points but still they are not getting it

abstract hemlock Oct 2, 2020, 11:19 PM

#

@radiant wyvern Everything should works fine now

round brambleBOT Oct 2, 2020, 11:20 PM

#

@shell furnace Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

radiant wyvern Oct 2, 2020, 11:32 PM

#

@abstract hemlock Could you explain what the issue is? It's been a persistent problem that I'm sure will arise again in the future. I'd like to know how to fix this should it happen again. Thank you for any and all assistance!

lament blade Oct 2, 2020, 11:33 PM

#

Ive made an on screen death counter. it works fine but im wanting to add a command that will allow me to edit the count to a specific number if anyone can point me in the right direction?, thanks in advance

radiant wyvern Oct 2, 2020, 11:38 PM

#

@abstract hemlock Also, I just tested my follower alert with a dummy twitch account and can confirm my alerts are still not responsive

quiet ermine Oct 2, 2020, 11:41 PM

#

Hey there,

i got a little problem.

I don't know when it started, but for a time now, raids wont be displayed in SE as Raids, only as hosts, and i don't know why. (Not all, most of the raids are displayed correctly)
For example this raid by Tigerfish_tv

On the SE-Dashboard its displayed as a host but in twitch its displayed as a raid.
Why isn't it displayed as a raid in SE either? (It also doesn't trigger the alert)

SE-Dashboard:

📎 unknown.png

#

Twitch Dashboard:

📎 unknown.png

wraith umbra Oct 2, 2020, 11:43 PM

#

do widgets accept emojis in the parameters?

vagrant granite Oct 2, 2020, 11:52 PM

#

hey guys i started adding overlays today, and it doesnt work, you guys have any idea why? just shows me gray screen; but I put in a link from stream elements website

round brambleBOT Oct 2, 2020, 11:56 PM

#

@vagrant granite OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

Imgur

vagrant granite Oct 2, 2020, 11:58 PM

#

Yea it was already enabled

#

o, i disabled and it worked

#

lol

grand mica Oct 3, 2020, 12:04 AM

#

Question about the website and alertbox. I'm setting up a tip animation, but when I set the layout to "Row" the animation becomes reaaaaally small. How can I fix that besides creating a second page overall that just displays the animation?

abstract hemlock Oct 3, 2020, 12:23 AM

#

@grand mica use the first layout and then check the text settings > advance > margins

sleek sierra Oct 3, 2020, 12:32 AM

#

Hello. For some reason between my last stream, and todays stream, my bitrate and output for the stream has been bottomed out in the worst way possible. My last stream worked totally fine but today, it tried to launch in 240p, and every change I've tried to make has made it worse or unwatchable. I've tried reinstalling, auto configuring and everything but nothing gives me a decent bitrate and resolution without just being downright now workable.

round brambleBOT Oct 3, 2020, 12:32 AM

#

@sleek sierra For the best OBS support, please join their Official Discord @ discord.gg/obsproject

finite axle Oct 3, 2020, 12:38 AM

#

I dont know why, but i try to press start stream on obs live. but when i check on twitch its not streaming

mild void Oct 3, 2020, 12:44 AM

#

Can someone help me please? I am configuring all bot commands by streamelements however, when I use the twitch chat it does not respond with pre-configured messages. Has anyone had this problem? Or could you help me with a possible solution? I have had this problem for a long time. I already put the streamelements as moderate and even then it does not comply with the configured.

round brambleBOT Oct 3, 2020, 12:56 AM

#

@finite axle StreamElements menu, on top of OBS > Logout > Login

sullen silo Oct 3, 2020, 12:57 AM

#

Hi! I recently changed my twitch name and I stopped receiving stream summaries. Also my stream manager widget(change game, title, category) disappeared and cant seem to get it back

round brambleBOT Oct 3, 2020, 12:57 AM

#

@mild void Go to the Dashboard > Right side > Part channel > Join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

Imgur

#

@sullen silo If you changed your name on Twitch, please follow these steps:

Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

sullen silo Oct 3, 2020, 12:58 AM

#

old name is chinoooo0 new name is stepbrochino

#

thank you

rocky panther Oct 3, 2020, 1:04 AM

#

!volume command is resulting in a "an error occurred, please try again later." for the Media Request module

#

Requesting some assistance with this

echo shell Oct 3, 2020, 1:13 AM

#

how can i skip 3000+ Follower bots?

#

no one online?

round brambleBOT Oct 3, 2020, 1:49 AM

#

@void violet Read and follow our server rules:

We do not tolerate toxicity! Treat the community team, staff and all members with respect.
No advertisement or channel promotion, anywhere on the server.
No NSFW/NSFL
No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

verbal spear Oct 3, 2020, 1:53 AM

#

in stream elements overview im attempting to use a preset overlay but im unable to change the resolution that to match obs an so its not fitting. can someone advise how id go about fixing this

round brambleBOT Oct 3, 2020, 1:56 AM

#

@verbal spear The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

Imgur

midnight granite Oct 3, 2020, 2:08 AM

#

ever since the latest update this happens in OBS

1080p Portrait view monitor
OBS full screen
preview disabled
can freely adjust the size of the chat and activity feed

if I right click on a text source to exit it, the size of the stream chat and activity feed go back to it's default size and I can't change the size of it by any meaningful size.
this is only fixed after restarting OBS.

round brambleBOT Oct 3, 2020, 2:16 AM

#

@midnight granite For the best OBS support, please join their Official Discord @ discord.gg/obsproject

midnight granite Oct 3, 2020, 2:23 AM

#

oh sorry, it's the stream elements OBS so I thought it would be here

#

my bad

rustic python Oct 3, 2020, 2:47 AM

#

every time i stream i can never get a stable kb/s and Stream elements keeps disconnecting my stream

round brambleBOT Oct 3, 2020, 2:51 AM

#

@rustic python For the best OBS support, please join their Official Discord @ discord.gg/obsproject

hoary aspen Oct 3, 2020, 3:22 AM

#

i need some help setting up my streamlabs for maximum performance to stream quality ration if anyone here is willing to help

round brambleBOT Oct 3, 2020, 3:29 AM

#

@hoary aspen We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

mortal dove Oct 3, 2020, 4:07 AM

#

Yo guys

#

1080p 60 FPS MIN BITRATE?

pallid epoch Oct 3, 2020, 4:19 AM

#

bruh

round brambleBOT Oct 3, 2020, 4:19 AM

#

@woeful cairn Read and follow our server rules:

We do not tolerate toxicity! Treat the community team, staff and all members with respect.
No advertisement or channel promotion, anywhere on the server.
No NSFW/NSFL
No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

pallid epoch Oct 3, 2020, 4:19 AM

#

You self advertised

gilded matrix Oct 3, 2020, 4:41 AM

#

How to program the bot as a ring sound, because when I on stream I didn't play attention to the chat any ideas.

ionic kelp Oct 3, 2020, 4:59 AM

#

@gilded matrix ezpz https://discordapp.com/channels/141203863863558144/457957557470887947/704353796100194485

mortal dove Oct 3, 2020, 5:02 AM

#

1080p 60fps 6k or 720p 60fps 4.5k

#

?

ionic kelp Oct 3, 2020, 5:03 AM

#

#general-chat

round brambleBOT Oct 3, 2020, 5:19 AM

#

@lament blade The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

Imgur

tepid terrace Oct 3, 2020, 5:32 AM

#

Hi, how can I change the name of the streamelements bot without using OBS Live?

opaque trench Oct 3, 2020, 5:40 AM

#

how can i import commands from streamlabs to streamelements

swift talon Oct 3, 2020, 5:41 AM

#

Doesn't seem to be any staff around.

zenith widget Oct 3, 2020, 5:42 AM

#

Oh there is staff around, i'm just a bit preoccupied

round brambleBOT Oct 3, 2020, 5:42 AM

#

@tepid terrace Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

zenith widget Oct 3, 2020, 5:42 AM

#

@opaque trench There is an import option from the dashboard on the top right

tepid terrace Oct 3, 2020, 5:42 AM

#

Twitch name is Mzreyuencosplay

opaque trench Oct 3, 2020, 5:43 AM

#

do i still need stream labs if im going to use streamelements

zenith widget Oct 3, 2020, 5:43 AM

#

@tepid terrace done

#

@opaque trench no

round brambleBOT Oct 3, 2020, 5:45 AM

#

@woeful cairn Read and follow our server rules:

We do not tolerate toxicity! Treat the community team, staff and all members with respect.
No advertisement or channel promotion, anywhere on the server.
No NSFW/NSFL
No unsolicited DMs or friend requests to server members

Make sure to read the #welcome in any server you join.

zenith widget Oct 3, 2020, 5:46 AM

#

What are you talking about?

opaque trench Oct 3, 2020, 5:47 AM

#

this is not the spot to ask this stuff @woeful cairn

fathom zodiac Oct 3, 2020, 6:10 AM

#

@zenith widget thanks! for the response! Sorry I didn't get back to you about it! But that information helps!

tranquil trellis Oct 3, 2020, 6:13 AM

#

Hi

fathom zodiac Oct 3, 2020, 6:24 AM

#

Hey! Another question! Can we change the day for when the Weekly Calendar Timing resets?

worthy crest Oct 3, 2020, 6:27 AM

#

hello Everyone 🙂
I got a small Problem with the SE.Pay...

📎 Screenshot_2020-10-03_082720.png

zenith widget Oct 3, 2020, 6:29 AM

#

@fathom zodiac unfortunately, no

round brambleBOT Oct 3, 2020, 6:29 AM

#

@worthy crest Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

fathom zodiac Oct 3, 2020, 6:30 AM

#

No worries @zenith widget thanks again bro ❤️ haha

#

always got my answers haha

restive valley Oct 3, 2020, 6:39 AM

#

Can someone on console still use SE pays?

round brambleBOT Oct 3, 2020, 6:42 AM

#

@restive valley SE.PAY is available for streamers who are at least 18 years old, with bank account under their name in one of the following countries and have at least 101 follower (Twitch) / 101 subscribers (YouTube):
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.
If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees and settlement times see https://streamelements.com/dashboard/tipping/fees.

restive valley Oct 3, 2020, 6:53 AM

#

Doesn't quite answer my question.. Can Console users be able to use SE Pays?

zenith widget Oct 3, 2020, 6:54 AM

#

Yes

restive valley Oct 3, 2020, 6:58 AM

#

Nice.. So what I get is that SE Pays is like Venmo? Goes straight to the bank?

zenith widget Oct 3, 2020, 6:59 AM

#

Not exactly

#

you still need to click on a withdraw button

restive valley Oct 3, 2020, 7:00 AM

#

I see..

shell furnace Oct 3, 2020, 7:03 AM

#

i need help

viscid pebbleBOT Oct 3, 2020, 7:03 AM

#

Hi @shell furnace, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

shell furnace Oct 3, 2020, 7:03 AM

#

my viewers are not getting any loyalty points idk why
is there any fix i have enabled the points but still they are not getting it

zenith widget Oct 3, 2020, 7:06 AM

#

Make sure the bot is also in your chat

shell furnace Oct 3, 2020, 7:06 AM

#

its on the chat

zenith widget Oct 3, 2020, 7:07 AM

#

I see there are people with points in your leaderboard

#

so it seems to be working just fine

shell furnace Oct 3, 2020, 7:07 AM

#

no

#

i gave them the points

zenith widget Oct 3, 2020, 7:08 AM

#

📎 unknown.png

shell furnace Oct 3, 2020, 7:08 AM

#

because they are not got the points

zenith widget Oct 3, 2020, 7:08 AM

#

Well did you give points to bodymover?

shell furnace Oct 3, 2020, 7:08 AM

#

bodymover?

zenith widget Oct 3, 2020, 7:08 AM

#

@shell furnace number 8 position

shell furnace Oct 3, 2020, 7:09 AM

#

no

zenith widget Oct 3, 2020, 7:09 AM

#

@lament blade can you elaborate on your issue please?

#

@shell furnace you also need to be live to have people gain points

round brambleBOT Oct 3, 2020, 7:09 AM

#

@lament blade Not all staff are able to assist with support issues. Please refrain from pinging them or sending them DMs unless asked to.

shell furnace Oct 3, 2020, 7:09 AM

#

yes i was live yesterday the top people did not get any points

#

i double checked

#

silentwarrior007 had 1,340 for like 1 hours he was at the same points till the end

sterile kayak Oct 3, 2020, 7:12 AM

#

Hello, we recently changed our twitch name and I'd like to get the SE data updated so that things work correctly on our next stream... can I do that here? thanks for you help 🙂

round brambleBOT Oct 3, 2020, 7:12 AM

#

@sterile kayak If you changed your name on Twitch, please follow these steps:

Visit https://streamelements.com/logout and then log in again by connecting with Twitch.
On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

zenith widget Oct 3, 2020, 7:12 AM

#

@shell furnace then if you notice on your next stream that no one is gaining points

#

feel free to poke here and someone will come track the points

shell furnace Oct 3, 2020, 7:13 AM

#

ok

sterile kayak Oct 3, 2020, 7:14 AM

#

Thank you @round bramble the previous name is Solo_Mcfly and the new name is Zybertron appreciate the help!

little oak Oct 3, 2020, 7:14 AM

#

clipped and shipped, will ping you when it is updated 🙂

sterile kayak Oct 3, 2020, 7:16 AM

#

thank you! 🙂

little oak Oct 3, 2020, 7:17 AM

#

Welcome igaYay

#

@sterile kayak You are good to go, your stats were updated automatically

sterile kayak Oct 3, 2020, 7:22 AM

#

Awesome! Thanks so much! hope you're having a nice weekend! thank for the help 🙂

little oak Oct 3, 2020, 7:23 AM

#

Hope you do too. Thank you!

whole hawk Oct 3, 2020, 7:23 AM

#

hi guys

#

i have this problem

#

📎 unknown.png

little oak Oct 3, 2020, 7:23 AM

#

peepoHey

round brambleBOT Oct 3, 2020, 7:23 AM

#

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

whole hawk Oct 3, 2020, 7:23 AM

#

the my dashboard is not working

little oak Oct 3, 2020, 7:23 AM

#

hit that link above igaYay

whole hawk Oct 3, 2020, 7:23 AM

#

it keep coming back to the same page

#

okay it worked after i logout and login

#

but

#

📎 unknown.png

#

after i press sol8erry

#

its back to the same page

little oak Oct 3, 2020, 7:25 AM

#

the ppl you mod for via dashboard needs to do the same

whole hawk Oct 3, 2020, 7:26 AM

#

then need to relog?

little oak Oct 3, 2020, 7:26 AM

#

yes, save the link and send it to them as well to reauth you

whole hawk Oct 3, 2020, 7:27 AM

#

you mean the streamer has to resend me the editor link?

little oak Oct 3, 2020, 7:27 AM

#

no sir just a simple logout and bacc in for you

whole hawk Oct 3, 2020, 7:28 AM

#

alright

#

the others that i mod don have any issue

#

why is this happening may i ask

#

so i can explain to them as well

little oak Oct 3, 2020, 7:29 AM

#

well sometimes there are hiccups and you just have to refresh the cache thats all

#

just a lil update to keep things running smooth moreless

whole hawk Oct 3, 2020, 7:31 AM

#

alright thank youuu

little oak Oct 3, 2020, 7:31 AM

#

Welcome igaYay

whole hawk Oct 3, 2020, 7:39 AM

#

omg it works

#

best

little oak Oct 3, 2020, 7:39 AM

#

igaYay

crude mango Oct 3, 2020, 8:15 AM

#

huhu kann mir zufällig jmd mit dem Aktivitätsfeed bei Streamelements helfen?

round brambleBOT Oct 3, 2020, 8:16 AM

#

fervent raft Oct 3, 2020, 8:17 AM

#

Do the overlays work directly through twitch or do I have to use OBS? What if I'm streaming from console (I know, I know, PCMR)

round brambleBOT Oct 3, 2020, 8:18 AM

#

@fervent raft Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have overlays over your console gameplay.
We have an blog post about how to setup console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

ionic kelp Oct 3, 2020, 8:18 AM

#

Otherwise just add as a browser source.

fervent raft Oct 3, 2020, 8:22 AM

#

Got it, reading it now. Looking into how to do a browser source as well

#

thanks

fickle pumice Oct 3, 2020, 10:00 AM

#

Hello everyone, does anybody know why I stop receiving my stream elements stats after I finalize my live stream? Thanks

zenith widget Oct 3, 2020, 10:00 AM

#

There is an issue currently with stream reports

fickle pumice Oct 3, 2020, 10:03 AM

#

@zenith widget Oh I see, thank you so much for the quick feed back, I appreciated.

viscid plank Oct 3, 2020, 10:18 AM

#

Hello i have a problems with my stream on obs with some game the contrast..... just look this 😅 Someone can help me ? (sorry for my english)

📎 stream_contraste.jpg

zenith widget Oct 3, 2020, 10:19 AM

#

Is the actual game contrast set to low?

vast blaze Oct 3, 2020, 10:19 AM

#

O my God I no understand

zenith widget Oct 3, 2020, 10:19 AM

#

what?

viscid plank Oct 3, 2020, 10:21 AM

#

Is the actual game contrast set to low?
@zenith widget

this is the stream screen my game contrast is ok

zenith widget Oct 3, 2020, 10:21 AM

#

Do you have a filter set on the game capture?

viscid plank Oct 3, 2020, 10:22 AM

#

No and i don't have this on all the game i stream

zenith widget Oct 3, 2020, 10:23 AM

#

Then I'm not sure

round brambleBOT Oct 3, 2020, 10:23 AM

#

@viscid plank For the best OBS support, please join their Official Discord @ discord.gg/obsproject

blazing furnace Oct 3, 2020, 10:51 AM

#

Hello, is it possibile to let a command activate a source for a limited time?

little oak Oct 3, 2020, 10:51 AM

#

not quite sure what you mean

lament blade Oct 3, 2020, 10:52 AM

#

help lease

#

please

little oak Oct 3, 2020, 10:53 AM

#

i cant get any where with just saying help

lament blade Oct 3, 2020, 10:53 AM

#

how do i get emotes for tips?

blazing furnace Oct 3, 2020, 10:53 AM

#

not quite sure what you mean
@little oak I.E: User write !something and an image appear on the overlay for like 10 seconds

little oak Oct 3, 2020, 10:53 AM

#

ah gotcha you would like a animated cmd response on screen

blazing furnace Oct 3, 2020, 10:53 AM

#

yup

little oak Oct 3, 2020, 10:54 AM

#

one sec leme grab it for you

blazing furnace Oct 3, 2020, 10:54 AM

#

thanks ❤️

little oak Oct 3, 2020, 10:54 AM

#

This here will give you actually what you want igaYay

#

https://streamelements.com/dashboard/store/items

#

this is where you can create sound alerrts/gif alerts and everything

#

all can be controlled by the cmd you create for your chat

blazing furnace Oct 3, 2020, 10:55 AM

#

okay thanks!!!

little oak Oct 3, 2020, 10:55 AM

#

Welcome igaYay

blazing furnace Oct 3, 2020, 10:55 AM

#

also, is it possibile to let the bot answers only to the user who redeem an item?

little oak Oct 3, 2020, 10:55 AM

#

@lament blade i am not sure what you mean by that?

#

@blazing furnace whoever redeems that cmd the user will be highlighted right in chat

#

but giving one a specific cmd is not possible

blazing furnace Oct 3, 2020, 10:56 AM

#

@blazing furnace whoever redeems that cmd the user will be highlighted right in chat
@little oak yeah but i would like that only the user can read what the bot answers

#

for example i write !suggestion

#

and the bot reply me with something that only i can read

little oak Oct 3, 2020, 10:57 AM

#

any cmd you execute in chat will be displayed in chat but on a custom cmd it will only whisper to the user who uses the cmd

blazing furnace Oct 3, 2020, 10:58 AM

#

okay perfect

#

so i can answer something to a user that redeem without letting other peole reading it?

little oak Oct 3, 2020, 10:59 AM

#

all redeems are displayed in chat as the bot announces it

#

but you can have a custom cmd whisper but anyone who sees the cmd and executes it will get it too

blazing furnace Oct 3, 2020, 11:00 AM

#

but you can have a custom cmd whisper but anyone who sees the cmd and executes it will get it too
@little oak perfect that's what i was looking for

little oak Oct 3, 2020, 11:00 AM

#

Welcome igaYay

blissful ore Oct 3, 2020, 11:00 AM

#

hey, i've got the Media request widget on my SE overlay but it wont play without me having the tab open or having ground control installed, is there a way i can use it without those options?

ionic kelp Oct 3, 2020, 11:01 AM

#

Outside of those 2 or OBS.Live no.

little oak Oct 3, 2020, 11:01 AM

#

^

blissful ore Oct 3, 2020, 11:01 AM

#

so i dont need a browser or ground control installed if i use obs live?

ionic kelp Oct 3, 2020, 11:01 AM

#

Correct.

blissful ore Oct 3, 2020, 11:02 AM

#

Great, thanks ❤️

little oak Oct 3, 2020, 11:08 AM

#

@blazing furnace are you still here?

#

cause i thought of something when you said exp: suggestions

cedar nexus Oct 3, 2020, 11:29 AM

#

Hey guys, how do i stop this from happening on my alerts?

📎 unknown.png

proud cedar Oct 3, 2020, 11:30 AM

#

who can i talk to in regards to horrid frame rate issues? I think it must be to do with the settings i have

round brambleBOT Oct 3, 2020, 11:31 AM

#

@proud cedar For the best OBS support, please join their Official Discord @ discord.gg/obsproject

little oak Oct 3, 2020, 11:31 AM

#

@cedar nexus adjust your font text size in the settigs

cedar nexus Oct 3, 2020, 11:31 AM

#

can i not get it so it goes on two lines?

little oak Oct 3, 2020, 11:32 AM

#

you have a lot of options just have to play around with them you have text size, border lines and margins

cedar nexus Oct 3, 2020, 11:32 AM

#

Okay awesome thank you

little oak Oct 3, 2020, 11:33 AM

#

Welcome igaYay

cinder crystal Oct 3, 2020, 11:36 AM

#

I need some help with Streamelements chat alerts, could someone help me please?

#

my chat alerts says there s something wrong, I reconnected twitch a few times and deleted caches in my browser etc

round brambleBOT Oct 3, 2020, 11:38 AM

#

@cinder crystal Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/YouTube/Facebook).

little oak Oct 3, 2020, 11:38 AM

#

tryt hat andd see if it helps?

cinder crystal Oct 3, 2020, 11:38 AM

#

I did that

little oak Oct 3, 2020, 11:38 AM

#

im in your chat show me whats going on?

round brambleBOT Oct 3, 2020, 11:40 AM

#

@cinder crystal StreamElements menu, on top of OBS > Logout > Login

gentle dew Oct 3, 2020, 11:41 AM

#

hi guys, my OBS somehow is corrupted, I Uninstalled OBS and stream labs OBS and all other forms of OBS and then I reinstalled stream Labs OBS and the problem persists
My Stream elements chat tab / Stats tab ETC Blink away after I Open Obs and it looks like regular OBS
https://puu.sh/Gz1jV/250381099f.png

#

https://puu.sh/Gz1kc/6bfd08cdfb.png

#

its somehow switching to normal OBS studio

#

how do I switch back?

little oak Oct 3, 2020, 11:42 AM

#

youre using obs with obs.live in the SS there

#

are you wanting ur doccs bacc?

gentle dew Oct 3, 2020, 11:42 AM

#

yea

#

ohh.. they just closed for some reason

#

I just managed to reopen them

little oak Oct 3, 2020, 11:43 AM

#

see where you clicc streamelelmets your doccs are there

gentle dew Oct 3, 2020, 11:43 AM

#

https://puu.sh/Gz1li/649491c9f8.png

little oak Oct 3, 2020, 11:43 AM

#

incase they disappear again

gentle dew Oct 3, 2020, 11:43 AM

#

thank you, also, how do i change background colour of my chat

little oak Oct 3, 2020, 11:43 AM

#

see pin message in #helpdesk-selive

kind scarab Oct 3, 2020, 11:43 AM

#

Hey i Don't have any Voices in the TTS section to choose from anymore, does anybody know something?

little oak Oct 3, 2020, 11:44 AM

#

reactivate it via overlay you have the TTS set on

gentle dew Oct 3, 2020, 11:45 AM

#

@little oak Thank you

little oak Oct 3, 2020, 11:46 AM

#

Welcome igaYay

kind scarab Oct 3, 2020, 11:47 AM

#

Not sure if i do something wrong. But do you mean here?

📎 unknown.png

#

📎 unknown.png

little oak Oct 3, 2020, 11:48 AM

#

emulate it and t see if you hear the voice?

#

to what you have set TTS to

#

which do you want to have TTS to? bit/ donos or...

kind scarab Oct 3, 2020, 11:49 AM

#

Multiple things, but this is for Bits. And no i don't hear tts

#

It worked 2 weeks ago... though

little oak Oct 3, 2020, 11:49 AM

#

ok within your settings do you see Bits with a cog wheel next to it?

#

oh it did work before

kind scarab Oct 3, 2020, 11:50 AM

#

yeah thats wehre im at.

#

Like i said i can't change or select the voice anymore, like there are none to choose from

little oak Oct 3, 2020, 11:50 AM

#

if you like to dm the overlay i can take a look for you

round brambleBOT Oct 3, 2020, 11:56 AM

#

@kind scarab Follow these steps to grant managers/moderators access to your dashboard:

Click on your channel name at the top of the dashboard
Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted

Video tutorial: https://youtu.be/zl_h-ttZDF0

little oak Oct 3, 2020, 11:56 AM

#

DM me that invite link

#

choose the one with overlay editor in the setting

versed socket Oct 3, 2020, 12:01 PM

#

hi all. Was just wondering how I can add fonts ive downloaded and installed to my PC onto SteamElements

round brambleBOT Oct 3, 2020, 12:01 PM

#

@versed socket Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

Install the font on the streaming PC or choose a pre-installed windows font.
In the overlay widget settings, select Text Settings
Click on Enable Custom Font
Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

zenith sundial Oct 3, 2020, 12:12 PM

#

Hey, Streamelements asked me to contact support because my bank details are invalid. Who should I contact ?

round brambleBOT Oct 3, 2020, 12:14 PM

#

@zenith sundial Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you.

zenith sundial Oct 3, 2020, 12:15 PM

#

Thank you

blazing furnace Oct 3, 2020, 12:33 PM

#

@little oak yep tell me

little oak Oct 3, 2020, 12:35 PM

#

when you mention suggestions we do have something that can send suggestion messages for you to read only but then i started thinking no wait it will still get seen but also it would be discreet then i was like no i dont think it would work lol

#

cause SE has a custom widget that will send messages directly to a secret discord channel if you wanted it that way

#

via chat cmd

blazing furnace Oct 3, 2020, 12:37 PM

#

when you mention suggestions we do have something that can send suggestion messages for you to read only but then i started thinking no wait it will still get seen but also it would be discreet then i was like no i dont think it would work lol
@little oak what I wanted to do was like make a file of I.E. YouTube video that I suggest. Then if an user redeem that thing, the bot will reply him with a link from the file. But only that user would read it. Other people not

#

Is it possible?

little oak Oct 3, 2020, 12:38 PM

#

SE is all cloudbase it will not read any local files atm

#

that what made me start to think other wise

#

you want one person to execute a cmd and the file sends it as a whisper

blazing furnace Oct 3, 2020, 12:39 PM

#

So is it possibile for se bot to whisper to a user?

ionic kelp Oct 3, 2020, 12:39 PM

#

Only if it's a custom command and done via whisper.

little oak Oct 3, 2020, 12:39 PM

#

^^

#

yes custom cmd can whisper

blazing furnace Oct 3, 2020, 12:40 PM

#

Perfect thanks 🥳

little oak Oct 3, 2020, 12:40 PM

#

you have t hat in the advance option

#

well i tried but the suggestion was no go PepeCaught

#

lol

slate girder Oct 3, 2020, 12:44 PM

#

Not sure where to ask this question but I guess I'll start here. Trying to set up giveaway on the StreamElements website. When I start the giveaway I want to change the variable to a custom one and not !ticket. Is there a way to do this? Change the !ticket variable.

ionic kelp Oct 3, 2020, 12:45 PM

#

Click the default commands link in the channel topic and you can do it there.

slate girder Oct 3, 2020, 12:47 PM

#

I found it. Its listed under !enter but an alias of !ticket. !ticket wasn't listed in the default command list. Thank you for guiding me in the right direction 🙂

#

It's still showing in twitch chat as

"StreamElements a giveaway has started "Mythic+ Keys" PogChamp say** !ticket** 1 to buy 1 tickets. A ticket costs 1 Lifeblooms"

How can I edit ^^^

ionic kelp Oct 3, 2020, 12:52 PM

#

Oh that.....

#

Unfortunately I think you're stuck with that.

merry field Oct 3, 2020, 12:54 PM

#

I can't remember how to reset my follower goal in streamelements

round brambleBOT Oct 3, 2020, 12:54 PM

#

@merry field To reset goals:

from the Overlay Editor > Session data on top right (monitor symbol) > Goals tab > reset progress of desired goal
from the Dashboard > Activity feed on the left > Widget data on the right > Goals tab -> reset progress of desired goal

Note: Goal widgets (progress) only counts up and doesn't go down automatically, if you lose followers/subs.

slate girder Oct 3, 2020, 12:56 PM

#

If I do a raffle I would be able to change that variation text in the chat. Correct?

merry field Oct 3, 2020, 1:10 PM

#

@round bramble thanks, I knew it was something simple, do'oh!!

true thorn Oct 3, 2020, 1:47 PM

#

what can i do to remove delay?

lament blade Oct 3, 2020, 1:56 PM

#

Hello guys, is there a way to create automatic countdown for prolonged stream on a overlay? By automatic I mean reactive to donations and subs which are to increase the remaining time.

ionic kelp Oct 3, 2020, 1:56 PM

#

There is! Gimme a sec while I grab a link.

#

https://discordapp.com/channels/141203863863558144/457957557470887947/463071039765610506

proper dock Oct 3, 2020, 2:06 PM

#

Hey ya'll so i have been having some issues with receiving my stream reports after my streams for the past two weeks. I have no changed any settings or anything on my stream or in my stream elements settings... Can i get some assistance please as the reports are what my accountant uses to track my finances for each stream.. Thanks in advance.

ionic kelp Oct 3, 2020, 2:09 PM

#

@proper dock There's a known "issue" with stream reports. As far as revenue tracking you can click Revenue History on the left of the dashboard and either use the option to export to CSV from Tip list or Income report a few tabs down.

lament blade Oct 3, 2020, 2:09 PM

#

thank you @ionic kelp

proper dock Oct 3, 2020, 2:13 PM

#

Thanks and much appreciated @ionic kelp.. However i really hope that issue could be resolved soon as the revenue history doesn't show the revenue earned per stream which is what is really needed..

ionic kelp Oct 3, 2020, 2:14 PM

#

Technically you can narrow it down to days but depending on if your streams cross during the night it makes it "complicated" from what you want.

proper dock Oct 3, 2020, 2:16 PM

#

yeaaaa @ionic kelp i stream from 11pm- 4/5am.. but no worries.. thanks for the prompt responses

lethal tide Oct 3, 2020, 2:18 PM

#

Hello. This week I followed some instructions to fix the BOT problem with the personalized nick. Ok. It worked for a while, but it has stopped again! Is there a definitive solution? Or do I have to keep doing these procedures every time? Again when I select my own nickname to be the BOT nickname, it stops sending messages in the chat.

rain cloak Oct 3, 2020, 2:19 PM

#

How can I give a supermod?

austere basin Oct 3, 2020, 2:19 PM

#

chat not connecting? anyone know whats up?

📎 unknown.png

round brambleBOT Oct 3, 2020, 2:20 PM

#

@austere basin StreamElements menu, on top of OBS > Logout > Login

rain cloak Oct 3, 2020, 2:22 PM

#

How can I give supermod?

ionic kelp Oct 3, 2020, 2:24 PM

#

!levels add username 1000

tawdry sluice Oct 3, 2020, 2:24 PM

#

@rain cloak I know it's somewhere in streamelements website, just dont remeber where within off too of my head

rain cloak Oct 3, 2020, 2:25 PM

#

Ok thanks, I´ll look again

candid geode Oct 3, 2020, 3:00 PM

#

Hi guys. First time using StreamElements with OBS.
Every X minutes I want to show a twitch channel recommendation on my stream. As in twitch icon + twitch name, just for a few seconds. What would be the best way to do that?

ionic kelp Oct 3, 2020, 3:01 PM

#

Hey @candid geode rosedoWwaveA

#

I assume you want it as an overlay or in chat?

candid geode Oct 3, 2020, 3:01 PM

#

As an overlay

#

Probably with the custom widget and some JS magic 🤔

ionic kelp Oct 3, 2020, 3:07 PM

#

You've got 2 options. 1 has what looks like you probably want but possibly the other one. You can speak with @keen adder or @light wren in #dev-chat if you wanna ask more questions.

https://discordapp.com/channels/141203863863558144/457957557470887947/740181444902649867
https://discordapp.com/channels/141203863863558144/457957557470887947/608973387938791438

candid geode Oct 3, 2020, 3:10 PM

#

thanks. Watching the shoutOut 1.4 video now.

frigid spoke Oct 3, 2020, 3:26 PM

#

yo got a problem here

#

stream isnt coming up on twitch

round brambleBOT Oct 3, 2020, 3:28 PM

#

@frigid spoke StreamElements menu, on top of OBS > Logout > Login

frigid spoke Oct 3, 2020, 3:29 PM

#

thx

knotty spoke Oct 3, 2020, 3:34 PM

#

Hey peeps! This has probably been asked before, but can't find anything through Google. I set the cheer TTS limit to 1, but it won't read out 1 bit, let alone a 12-bit donation I got today. Is there a fix?

frigid spoke Oct 3, 2020, 3:36 PM

#

didnt work got any other fixs?

leaden hornet Oct 3, 2020, 4:00 PM

#

I have activated 'loyalty' and activated !duel etc but how do people are get coins to use on the duel

gaunt raven Oct 3, 2020, 4:11 PM

#

my overlay's aren't loading right now, are there any outages going on?

round brambleBOT Oct 3, 2020, 4:16 PM

#

@gaunt raven OBS > Settings > Advanced > Scroll down > Enable or disable Browser Source Hardware Acceleration, depending on its current state > Restart OBS (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

Imgur

neon nexus Oct 3, 2020, 4:35 PM

#

Help! Texts with stream data on my streamelements overlay are not rolling. it happens very often. COuld you take a look? Chennel @drwhysql

edgy wolf Oct 3, 2020, 4:36 PM

#

Hello

scarlet tiger Oct 3, 2020, 4:36 PM

#

hi

#

what is your problem?

edgy wolf Oct 3, 2020, 4:37 PM

#

not a problem just need help finding someone who can do my stream graphics

scarlet tiger Oct 3, 2020, 4:37 PM

#

check #art-marketplace

edgy wolf Oct 3, 2020, 4:38 PM

#

anyone do furry related stuff?

#

theres alot XD

earnest orbit Oct 3, 2020, 4:42 PM

#

hey guys. does anyone know how can i use two network seperate for stream and gaming . i tried to use forcebind ip but i doesnt work.

remote quarry Oct 3, 2020, 4:49 PM

#

When finally creators will be able to unban people banned from songrequest or atleast u guys can make it work?

heavy star Oct 3, 2020, 5:01 PM

#

How do u put ur own intro in stream elements please someone help

light wren Oct 3, 2020, 5:04 PM

#

@leaden hornet by being in the stream, following, subscribing, giving bits

#

How do u put ur own intro in stream elements please someone help
@heavy star what do you mean by intro? If you refer to having a video, it is usually easier to have it playing directly in OBS, adding a source as Media

heavy star Oct 3, 2020, 5:06 PM

#

Yeah it’s a 6 second video

#

It’s in my email how do I send it to obs

light wren Oct 3, 2020, 5:10 PM

#

you download the file, once it is in your computer, add a Source > Media source

#

📎 unknown.png

proper thunder Oct 3, 2020, 5:12 PM

#

Hello today I saw on someone's stream this and I was wondering if any of you know how to do this chat on screen. It also has the corner colors of the usernames

#

📎 Screenshot_35_1.png

twin sentinel Oct 3, 2020, 5:15 PM

#

https://nerdordie.com/product/arcade-pop/

elfin roost Oct 3, 2020, 5:30 PM

#

We 'got help' yesterday, but the help is unhelpful.
We changed of Twitch username, and the bot 'broke' ; it is not responsive in chat.

This step does not work ; because the button is just an unclickable 'Activate'.
2) On the right side of the dashboard page that opens, select Join under bot settings. If it says Part select that and then select Join to send the bot to the chat.
What can we do about this?

twin sentinel Oct 3, 2020, 5:31 PM

#

Do you have a screenshot of your dashboard please.

neon nexus Oct 3, 2020, 5:31 PM

#

Texts with stream data on my streamelements overlay are not rolling. it happens very often. How to fix that? Channel @drwhysql

elfin roost Oct 3, 2020, 5:31 PM

#

📎 unknown.png

twin sentinel Oct 3, 2020, 5:32 PM

#

Use the PART CHANNEL button on the lower right.

elfin roost Oct 3, 2020, 5:32 PM

#

ooh it's all the way down there
I am blind

#

yeah, that fixed it, thank you

#

alright, step 3 was
3) Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

We changed from IrisIsotheis to ASystemOfVibrantColors adorapeek

#

actually one more thing
It seems that if we tell the bot to use our name, it cannot ; is there something we need to actualize?

dapper viper Oct 3, 2020, 5:41 PM

#

Hey can someone help my alerts are not working when I change the audio and image and save it still plays the original sound and image?

nimble dune Oct 3, 2020, 5:41 PM

#

What happens when you try use custom bot? @elfin roost

lament blade Oct 3, 2020, 5:42 PM

#

I all of a sudden stopped getting my stream reports emailed to me after my streams. How do I fix this?

nimble dune Oct 3, 2020, 5:43 PM

#

There is an issue currently with stream reports.

lament blade Oct 3, 2020, 5:43 PM

#

ohhhhhh ok. I didn't screw something up

elfin roost Oct 3, 2020, 5:46 PM

#

custom bot works

#

just not my account

worthy turret Oct 3, 2020, 5:46 PM

#

I'm having trouble getting the twitter bot module to work

elfin roost Oct 3, 2020, 5:47 PM

#

for image

📎 unknown.png

round brambleBOT Oct 3, 2020, 5:48 PM

#

@elfin roost If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:

In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
Click on Stream Settings > Custom bot name
In the Custom bot name field select Set custom bot name, not your already existing username (with capital letters). Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png).
Scroll a bit down and click on the purple Connect Custom Bot Account button
Log in as usual and Authorize the custom bot name
Back in the Activity feed, click on the Send Test Message button and check if your custom bot name starts working again

Imgur

elfin roost Oct 3, 2020, 5:49 PM

#

yes, but here we want to use our account, not the bot

remote quarry Oct 3, 2020, 5:51 PM

#

So how do I unban people from songrequest?

nimble dune Oct 3, 2020, 5:53 PM

#

@elfin roost If you click change to your twitch account then click save and then go there and click send a test message ?

#

And then test commands

elfin roost Oct 3, 2020, 5:53 PM

#

nothing happens

#

It works with SE, it works with the custom bot name, but... just not when we set it to our account

📎 unknown.png

round brambleBOT Oct 3, 2020, 5:56 PM

#

@elfin roost StreamElements menu, on top of OBS > Logout > Login

elfin roost Oct 3, 2020, 5:56 PM

#

already did that

#

Even went disconnecting StreamElements in Twitch Connections, and re enable it

#

actually, doing that now in OBSLive, popped up the 'Authorize Extension' menu
and now, it works

#

Seems like you need to logout login, but after unlinking SE from Twitch Connections in your account settings

#

it either way works now, so thank you for the assistance

nimble dune Oct 3, 2020, 5:59 PM

#

SEheartbeat

#

@worthy turret What not working with twitter module?

worthy turret Oct 3, 2020, 6:01 PM

#

@worthy turret What not working with twitter module?
@nimble dune it doesn't post my tweets in the chat

nimble dune Oct 3, 2020, 6:02 PM

#

Screenshot the twitter module settings

worthy turret Oct 3, 2020, 6:03 PM

#

📎 unknown.png

#

I've tried proper capitalisation on the accounts but it didn't help anything

mortal dove Oct 3, 2020, 6:04 PM

#

60FPS 6k Bitrate. 1080p / 864p / 720p. Best Resolution?

#

For twitch

nimble dune Oct 3, 2020, 6:06 PM

#

@worthy turret delete @ for user use {user}

worthy turret Oct 3, 2020, 6:06 PM

#

hmm ok

oblique steeple Oct 3, 2020, 6:07 PM

#

There's no best. Depends on the game you're playing and your hardware. Just try it and check for yourself @mortal dove

nimble dune Oct 3, 2020, 6:07 PM

#

@worthy turret

📎 Screenshot_154.png

worthy turret Oct 3, 2020, 6:11 PM

#

@nimble dune yeah it's still not working

nimble dune Oct 3, 2020, 6:13 PM

#

@worthy turret You added your twitter username currently? Also try post something in your twitter

#

If you try replies or retweet you first need enable in twitter module settings

worthy turret Oct 3, 2020, 6:14 PM

#

yeah I tried all of that

nimble dune Oct 3, 2020, 6:15 PM

#

In your screenshot don't have enabled retweet or replies

plucky summit Oct 3, 2020, 6:16 PM

#

hi i have been streaming on twitch with ny friend who lives me, we hve the exact same setup , my alert box dont announce when a guy sub to me , our alertboxes are identical,,what is wrong?

nimble dune Oct 3, 2020, 6:17 PM

#

@worthy turret This is default respond /me PogChamp new Tweet from {user}: {tweet} you can also add there {url}

worthy turret Oct 3, 2020, 6:19 PM

#

In your screenshot don't have enabled retweet or replies
@nimble dune yeah I'm trying out different settings. none of them are working

nimble dune Oct 3, 2020, 6:20 PM

#

Try disable twitter module and enable tweet on your twitter also retweet

#

Use this please for respond /me PogChamp new Tweet from {user}: {tweet}

worthy turret Oct 3, 2020, 6:34 PM

#

yeah none of it is working

#

I'll just turn it off for now, look into other solutions

plucky summit Oct 3, 2020, 6:45 PM

#

my streamelemenst doesnt register when people are subscribing to me ,,help

#

it says i have 0 subs this session in streamelemenst session data , i have 5 new subs but streamelements doest not register them..help please

#

it wont register new subs at all

#

is there anyone around tosolve my riddle? 😄

#

i emulate sub just fine , but when people sub nothing happens ,streamelements doest not register it, why?

round brambleBOT Oct 3, 2020, 7:04 PM

#

@plucky summit Prime Gaming (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For Prime Gaming, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

Imgur

plucky summit Oct 3, 2020, 7:04 PM

#

noone get that applet when subbing, i subbed with 4 different users and hit f5 for the applet to show but its not there..

rigid forge Oct 3, 2020, 7:05 PM

#

Hello! We have a channel that the chat stats aren't working. It cannot find the channel. Googling the issue, it probably has to do with the change of the channel name, which led us here to try and have them merged so the stats will work again.

plucky summit Oct 3, 2020, 7:06 PM

#

ive seen the applet many times but now its not showing up

#

was that for me @rigid forge ?

rigid forge Oct 3, 2020, 7:08 PM

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nope, it's for me. trying to get help

plucky summit Oct 3, 2020, 7:09 PM

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@round bramble since when is the applet needed for streamlements to register the sub? and what do i do since the applet doesnt show up?

outer turret Oct 3, 2020, 7:10 PM

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uh my chat box for obs/twitch is missing how to I fix that?

fierce viper Oct 3, 2020, 7:10 PM

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hi, how could i enable !watchtime command? i have it on but it always shows 0 secs. Ex: MrGracey has spent 0 secs watching mrgracey

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uh my chat box for obs/twitch is missing how to I fix that?
@outer turret in obs. view>panels>chat

outer turret Oct 3, 2020, 7:11 PM

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thanks sorry for a noob question

wintry pewter Oct 3, 2020, 7:11 PM

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anyone that can help me with my overlays not loading? issue just popped up today..