helpdesk-twitch

[round bramble]

@sudden spear To reset goals:

• from the overlay editor -> session data on top right (monitor symbol) -> goals tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[sudden spear]

thank you

[hazy hill]

sooo...

can someone help me

[strong kernel]

It sounds like you're trying to fit a 4:3 camera feed into a 16:9 border, which won't work. You need a border with the same aspect ratio as your camera.

[fringe crown]

Can someone help me i have a sound set up for subs but if i dont see a thing for sub gifts so when someone gifts its just the default bing sound

[strong kernel]

@fringe crown Add a sub gift variation in the variations menu.

[hazy hill]

how can i check what kind of camera i have?

or the ratio

like i said im new to all this stuff.

[strong kernel]

You don't need to "check" anything. You can just tell by looking at it.

[hazy hill]

oh

ok

[fringe crown]

Okay @strong kernel

thank you

[hazy hill]

i want a purple overlay but what size do i need?

[round bramble]

@hazy hill New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[neon nexus]

Can a streamer have infinite channel points? and not be shown on the leaderboard at the same time?

[strong kernel]

Unfortunately not.

But you can add points, do things, and remove points.

[neon nexus]

that's painful 🙂

thanks for a qiuck answer!

quick*

[vast hearth]

hi there! I am streaming MTG Arena for some weeks now and saw this: https://magic.wizards.com/de/articles/archive/news/ankuendigung-des-magic-gathering-creator-program-2020-01-23 how can I participate?

[strong kernel]

Application is done in your account on the site.

[vast hearth]

aaah its in partnerships! did not expect that, okay found it ^^

[old agate]

does anyone know how to make this work?
${count var -${1}}

[strong kernel]

What are you trying to do?

[old agate]

take the argument (int) and subtract from the variable

like this !command 5

[uneven slate]

hello! Hosts dont appear on my notification dashboard in obs and the animations dont appear aswell

any help please

[round bramble]

@uneven slate Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[severe flume]

Hi im having trouble, my alerts are not showing up on stream but they show up on stream chat. but they are coming though in chat via Streamlabs any way to get rid os labs and get the alerts up and running back

[round bramble]

@severe flume We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[open rose]

When I go to duplicate a layer from one overlay to another, I'm not getting a full list of other overlays in the menu. Do I need to reset something to get the missing overlays to show up?

Or am I asking in the wrong chat?

[lament blade]

Hey, I'm trying to set up alerts on streamelements, and I need some help with some of the settings, can I share screen somewhere and someone helping me

[strong kernel]

We do not provide one on one voice support. Please ask your questions in text here.

[lament blade]

well, when I choose to have the text over the image, the text doesn't appear, and I want it to be centred on this little thing

[strong kernel]

Text settings > Advanced, play with the margins.

[lament blade]

well

I wouldn't know

cuz the text doesn't even appear in the first place

[strong kernel]

Yes, check the margins as described above.

[warm bramble]

so i had someone sub and share it but it still hasnt updated on my stream?

[round bramble]

@warm bramble Please provide a proper screenshot with the issue visible. If not sure how to take a screenshot, you can check here: https://www.take-a-screenshot.org/

[lament blade]

I don't understand margins

is there a tutorial on it?

[civic junco]

@strong kernel,
I still couldn't remove the channels 😩

[strong kernel]

@lament blade Screenshot your current margins settings.

@civic junco Do not ping.

[warm bramble]

so ppeople have subbed but the name hasnt changed

[round bramble]

@warm bramble We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[strong kernel]

@lament blade Keep playing with the numbers to adjust positioning.

[lament blade]

but I don't get it

cuz I removed right

and it went right

[strong kernel]

Do you know what a margin is?

[lament blade]

no

that's why I asked if there's a tutorial on it

[strong kernel]

Have you seen a margin on a piece of paper?

[lament blade]

no...

[strong kernel]

...now I feel old.

[lament blade]

lmao

[strong kernel]

@lament blade So you've never seen lined paper?

[lament blade]

og

oh

Yes

I have seen that

in a notebook

[strong kernel]

That red line is the margin.

[lament blade]

oh

well I still don't understand how to deal with the positioning

[strong kernel]

Think of it as pushing in on the boundaries.

A positive number pushes further in.

A negative number ends up letting things outside of the borders of the widget.

[round bramble]

@full mesa Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

[full mesa]

Ok

[lament blade]

lmao, don't selfpromote here

😂

those wont be your perma viewers

[open rose]

As before, having trouble duplicating a widget from one overlay to another. It won't show me anything above a certain overlay. Claims to show me 19 overlays, but I only count 16 on the list. Help?

[strong kernel]

What browser are you using?

I see all 19.

[misty latch]

my subs have been reset to the streamlabs counter, can anyone help me?

[strong kernel]

Pardon?

[open rose]

I'm using firefox.

Should I be using something else?

[strong kernel]

Try Chrome.

[round bramble]

@misty latch Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook)

[tepid raptor]

Is there something wrong with the website currently? Everything I click autorefreshes the page.

[lament blade]

What browser are you currently using?

[tepid raptor]

Chrome

[lament blade]

Hmm

weird

Shouldn't happen

It's working perfectly fine for me

[tepid raptor]

No cognito er anything.

[lament blade]

strange

[tepid raptor]

Yeah, I go to "My Dashboard" and it just refreshes and back to button.

Go up to Features, and click on Chat Bot, and it does the same thing.

[lament blade]

did u try restarting chrome

or checking for browser updates?

[tepid raptor]

I'll do that hang on.

Same thing.

[lament blade]

hmm

weird

[tepid raptor]

I'm not banned or I wouldn't be able to log in.

[lament blade]

did u try re-logging into ur account?

[round bramble]

@tepid raptor Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook)

[tepid raptor]

Sec, trying that next. I had not logged into the site on this PC in like 9 months though, so I don't know why this is going on.

[lament blade]

if that doesn't work, I'd recommend checking if any other browsers work, might be just chrome alone for you

[tepid raptor]

The problem was that I had removed the oauth from Twitch cause I had switched bots.

[lament blade]

oh

weird, might have to ask someone else

[tepid raptor]

The other problem is that on this PC I was logged into my bot account in Twitch, even though STreamElements site was logged into BlizMare, so it rekt it apparently.

[lament blade]

hmm

did u re log in yet?

[tepid raptor]

Yeah, everything is fine. Those two things up there were the problem.

Thank you for your prompt response though @lament blade

[lament blade]

np

[chilly cosmos]

hey guys, I'm having an issue with media request. I configured all my settings on the dashboard so that sr is for subs only, and I set a loyalty point cost at 1000 per song, however when a subber with a lot of points uses the command, it replies back that the subber has 0 points. Has anyone encountered this issue and figured out how to fix?

[round bramble]

@chilly cosmos Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[chilly cosmos]

5e0d49d0accb064b2dfeb043

[tawdry rain]

I was curious. I am a very small streamer at this point. I was wondering if, using the SE chat bot, there is a way to get some sort of audible alert when someone sends a message in my twitch chat so I am sure not to miss messages for viewers?

[strong kernel]

There's no default option for that, no.

@chilly cosmos Screenshot the bot's response to the attempted use of the command, please.

[tawdry rain]

I didn't think there was a default for it. Is there anyway to mod or customize the bot at all? Or would I have to consider using another bot?

[strong kernel]

There is a degree of control over the bot when scripting for an overlay.

If you have coding knowledge, you can check in #dev-chat

There may also already be a community created solution in #widget-share

[tawdry rain]

I unfortunately do not have any knowledge myself beyond some simple. C++ I will check the widget share channel though. Thank you.

[lavish orbit]

Hey Everyone! I'm new to the discord and I apologize if this question has already been answered. I'm having some issues setting up my SE Alerts with OBS Studio. I've got audio coming through, but no animation/gif/text. I can't find anything online which leads me to believe its something suuuuper simple that I'm just overlooking. I've tried clearing the browser cache on the OBS side as well as creating a brand new collection and a brand new scene and still no luck. Still just audio, no animation. Thanks!

[round bramble]

@lavish orbit The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[grand wing]

Hey! I'm curious as to how you can make an animation for someone gifting an amount of subs so when someone gifts 10 or so subs 10 little small things bounce around

akin to something like mizkif's gifted sub alert

[lavish orbit]

@round bramble You're an absolute legend. So that explains why the audio was coming through. I wasn't giving a large enough canvas for the alert to work with. I thought the canvas size on the obs side was directly related to the alert box size from SE. Now I understand that SE is expecting OBS to use FULL canvas size, not just box size.

[shut iris]

Hello, I was wondering how do i get my overlays from StreamElements to Obs.Live?

[round bramble]

@shut iris To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[shut iris]

So i followed the instructions and when i click out of it it is just a black screen

[open delta]

Hi there!
I have a strange issue. I was testing bits/cheers for my HypeCup in the editor, and when I test a cheer with no emotes included in the cheer message it should use one of the normal animated bits gifs. However, this creepy, glitchy image is showing up instead. These images change and get more messed up depending on the amount. I have tried downloading the image and reuploading it. I’ve tried starting over with a blank overlay. I’ve tried fiddling with the settings and nothing seems to work. I’m completely stumped. Has anyone had a similar issue and figured out the solution? Thanks!

[candid monolith]

The Streamelements bot is not answering any commands in my lives 😦

[strong kernel]

@candid monolith

[candid monolith]

@strong kernel it's enabled

[round bramble]

@candid monolith Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[candid monolith]

Wait...

[strong kernel]

Is this not for you?

[candid monolith]

No

It's other profile

all3na

@hollow crypt will send to you @strong kernel

[past coral]

changed my name on twitch n now my commands wont work

[round bramble]

@past coral If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

@candid monolith If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

[stuck siren]

This may be a dumb question but I'd never thought about it before, can Streamelements still run without being a moderator?

[hollow crypt]

@strong kernel my ID 5eb37078f07668c5bf282866

[round bramble]

@hollow crypt If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

[candid monolith]

She don't use OBS.Live

She use Open Broadcaster Software

[strong kernel]

@stuck siren Not without difficulty, and highly likely to be stopped by moderation settings, other bots, any point you decide to turn on follower only chat... it's a bad idea.

[hollow edge]

is there a problem with the chat alert module? im trying to get a chat response on chat point redeem. overlays work, commands work, but getting no response when a reward has been redeemed. i tried logging out of obs.live, then parting the channel, then logging out the website, clearing browser everything, logging back to the website, logging back to live, making sure bot is in channel, making sure commands work, making sure streamelements is modded, making sure chat alert module is enabled(but when i disable it, it "saves" clink on another, and back, its back to enabled) but still no chat alerts. is it broken? or am i not doing something

[ionic kelp]

@hollow edge You mean from the stream store?

[hollow edge]

from channel points store (i.e. highlight my message)

[ionic kelp]

Ah. We don't have that integrated.

Closest is the one widget in #widget-share that displays an alert for text based redemptions.

[hollow edge]

bummer. what is the redemptions section in the chat alerts?(bot modules)

[ionic kelp]

This

https://streamelements.com/dashboard/store/items

[candid monolith]

@candid monolith If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again
@round bramble What is the other solution if I am using Open Broadcaster Software?

[hollow edge]

thanks @ionic kelp

[past coral]

well commands dont work for channel

[ionic kelp]

@past coral username? No links.

[past coral]

J0k3r_us from J0K3r1130

[round bramble]

Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook)

[ionic kelp]

Do that then this.

[round bramble]

Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[past coral]

Thanks so much

[latent ruin]

Can someone help me ?
I'm trying to delete the account but I can't
put to unlink, put the token code .... but there is no confirmation or reload page
nothing happens.

[strong kernel]

If no error took place, then it's done. It's a request, not an automated deletion.

[latent ruin]

couldn't you erase it internally?

[strong kernel]

The request is sent to the devs to delete your account.

It is not automatic.

[latent ruin]

but after 2 months I logged in and it's still linked, and still manages my chat

[strong kernel]

If you've only just submitted the deletion request, what does two months ago matter?

[latent ruin]

I sent several times up to 2 months and now again and still connected.

[weary terrace]

any idea why I can no longer change stream title using the OBS app? The text field is locked to last title and I cant delete it

[round bramble]

@weary terrace There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

[weary terrace]

ok ty

[velvet loom]

Hi. I'm having an issue where i have Media Share in my overlay except sound is being thrown into the overlay and also my desktop so there's an echo. I cant mute the overlay because my alerts are also on there. can I mute the sound going to my desktop so I can just hear the overlay?

[strong kernel]

Did you leave your overlay open in your browser?

[velvet loom]

no. just obs open.

[round bramble]

@velvet loom Make sure to ☑️ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/6bWXxjR.png https://i.imgur.com/yY0wcFl.png

[velvet loom]

No i checked that. I also tried to have obs control sound and it let me mute the overlay. That way it didnt echo, i can here the media, only my alerts were also muted. the only solution i can think of is to make separate overlays for media share and just mute that. but i really dont want excess layers

[strong kernel]

If you're showing on stream, the audio comes from the overlay. If you're not showing on stream, audio comes from the player you're using to control media request.

If you're experiencing multiple audio, it is always because you have it active in multiple places.

[velvet loom]

so it only echoes when i show media to stream.

[strong kernel]

And it will be echoing because you have the widget active in multiple places.

[velvet loom]

maybe im not understanding what you're saying but I only have one widget in the overlay. I've closed all my web browsers, restarted obs.live and still get echo but only when i show media on stream.

[strong kernel]

It doesn't have to be only in that one overlay.

If you have multiple overlays with the widget, they can be active despite not having the scene they're in active.

Unless you enable "Shutdown source when not visible."

[velvet loom]

i have that option checked and in my scene, i only have overlay, facecam, and my display capture.

[strong kernel]

A source can be active in a scene that isn't in use.

You need to check it for every browser source in every scene.

[velvet loom]

Okay my fault. I didnt realize all my scenes got duplicated so I had 2 of the same scene. Got it. Sorry

Actually one more question, do i need to launch media request everytime I open obs or is there a way to have it launch and docked everytime i open?

[round bramble]

@velvet loom OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive

Please make sure you have the latest version of OBS installed, Current Version: 25.0.4. You can install OBS here: https://obsproject.com/

[lofty hound]

hey i changed twitch names and ever since then streamelemnts does work in my chat or show up in the channel

[strong kernel]

Should be right there for you if you're using OBS.Live.

[round bramble]

@lofty hound If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[lofty hound]

thanks

old name is teddy_430
new is grizzlynelms

[velvet loom]

Yea i have obs.live installed and it is docked, but everytime it opens, it brings me to the intro "Take A Tour" panel which then undocks it. any way for it to default to the player?

[lament blade]

I just tried putting music while streaming with the bot !songrequest and never works out volume up and all nothing happens

[drifting silo]

how many bots are there? so i can get them all

[strong kernel]

You only need one.

[lament blade]

So how do I get the songs to work ?

[strong kernel]

@lament blade https://www.youtube.com/watch?v=17eUkoZ6eIs

[lament blade]

Okay thank you 🙏

how many bots are there? so i can get them all
@drifting silo all I know about is streamelements, streamlabs (😂), nightbot, and some other thing. You can probably just go on Reddit and look it up

[zealous gyro]

Good Morning/Afternoon/Evening! I'm trying to build a new scene in the overlay editor, and was wondering if I can insert an information bar widget or a Tip Goal widget I've already made from another overlay into this one?

[strong kernel]

@zealous gyro Select the completed one and use the duplicate button, it'll allow you to duplicate to other overlays.

[zealous gyro]

@strong kernel Thank you dude!

[lament blade]

how can i get Sepay activated on my acc?

[round bramble]

@lament blade SE.PAY is available for streamers who are atleast 18 years old, with bank account under their name in one of the following countries and have at least 101 Follower (Twitch) / 101 Subscribers (Youtube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees.

[jade zealot]

hi!

Any idea why a host alert wouldn't show up on stream?

[round bramble]

@jade zealot Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[ionic kelp]

@lament blade You don't meet the requirements for it atm.

[lament blade]

even if i did

im from turkey so

[long rover]

y is there like delay on my alerts now ?

[lament blade]

Any idea why a host alert wouldn't show up on stream?
@jade zealot same issue with me. Very strange

I think it's when someone hosts with 0 people

[jade zealot]

I think it's when someone hosts with 0 people
@lament blade That's unfortunate

[lament blade]

Yeah

Might be wrong though

[glad sluice]

Anyone have a fix for commands not working at all? Twitch account connected, streamelements set to editor & mod, not banned.
Ive been using streamelements for months and it just randomly stopped working

[round bramble]

@glad sluice If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

[glad sluice]

Thank you helpdesk! Fixed

[stark adder]

Hi there!
I currently have a problem that i cannot put my webcam over the screen capture.
Adrians

[quiet jackal]

how to change stream title ?

[round bramble]

@quiet jackal There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

[digital musk]

I'm having problems with the overlay of redeeming items, it's not showing up

no audio and no image

[strange nimbus]

Im having problems whit the chat bot

[round bramble]

@digital musk OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel. (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

[zenith widget]

@strange nimbus Can you elaborate?

[round bramble]

@stark adder For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[strange nimbus]

Im using Streamlabs OBS

[jolly bolt]

Hello I'm having problems with the program saving changes im making to the chat alerts tab ill change something like the message click another tab then click back and it will still be the old message

[round bramble]

@strange nimbus Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[zenith widget]

@strange nimbus if you are also using their bot, then you will need to go ask their support

@jolly bolt what tab?

[jolly bolt]

@zenith widget the chat alerts tab im making it say something different when i get a new follower or sub or whatever then when I go away from it and come back it resets to what it was before I made the change

[violet lava]

i need big help

[warped moth]

so @violet lava isn't getting the stream info thing its not popping up

[round bramble]

@violet lava If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[warped moth]

Thanks

[violet lava]

or stream stats i cant change title ither

[round bramble]

@violet lava There is a bug with setting the stream title in OBS and the Dev team is investigating.
In the meantime you can set the title using the !settitle command in chat (if enabled in your bot command settings)
Or with the Twitch dashboard: https://dashboard.twitch.tv/stream-manager

[violet lava]

the first thing didnt work

[zenith widget]

IF you've completed the steps from the first bot response

click on "view" -> "Docks" -> Stream info

[violet lava]

@zenith widget didnt work

[weary terrace]

Im having an issue where OBS bitrate is always 2-300kbs above what I set it to causing endless dropped frames

for example i set it to 2600 but OBS stay at 2900

[zenith widget]

Settings -> advanced -> network -> untick or tick the dynamic bitrate

[weary terrace]

ok ill try that

[glad pagoda]

So i have twitch points enabled but i want to have my viewers redeem the point and convert it to stream elements points but i would like to set it up where i dont have to do the converting is there anyway this is possible? for example i dont want to type in my chat !editpoints (username) (points amount) id rather it auto do it

[zenith widget]

Not automatic and I don't believe that is planned.

[glad pagoda]

k

[viral arrow]

how do i do sound commands? I can't seem to get them working in stream

[weary terrace]

@zenith widget my bitrate is still 100+ over target

[digital musk]

the option you asked me to do was already activated and I continue to have problems that the items being rescued are disappearing and not appearing

[round bramble]

@weary terrace For the best OBS support, please join their Official Discord @ discord.gg/obsproject

@violet lava For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[zenith widget]

@viral arrow Steps to make a command trigger sound on stream:

1. Go to Stream Store page here: https://streamelements.com/dashboard/store/items
2. Add an item that has these settings on it:

• Stream Perk
• Loyalty settings to your desire
• (Next step) Add contents (image and/or sound you want to play)
• "Redeeming this item shows an alert
• Redemable via chat
• Skip Requirements

3. Get the item name/command from the 2nd creation page
4. Go to commands page here: https://streamelements.com/dashboard/bot/commands/custom
5. Add command with desired name and have response for command as: ${redeem item_name_here}
6. Go to your overlays and edit the overlay you use.
7. Click on "widgets" and add "Store redemptions" widget. Click save and you should be golden.
8. Test your own command in chat and have OBS or editor open to hear sound

[spare bramble]

Hi

[viral arrow]

@zenith widget thank you, it was the widgets that i didn't know about

[long rover]

why is it that when I get alerts it has like a 5 second delay before it pops up ?

[round bramble]

@long rover Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[lament blade]

hey, I'm having issues, for some reason my overlay doesn't show at all. please help :(

[round bramble]

@lament blade OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel. (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

[lament blade]

already disabled

[zenith widget]

enable it then

[lament blade]

still doesn't work :/

my alerts are working

but my other overlay isn't

[zenith widget]

@lament blade please don't post in different channels.

Let me take a look at your overlays.

[lament blade]

well, the reason is because they are kinda the same category, but okay

[zenith widget]

What is your username?

[lament blade]

magussiii

[zenith widget]

So you have just 2 overlays

[lament blade]

yeah

[zenith widget]

one is the alerts one, which which is hidden until triggered

and the other one is the showcare widget

did you place that overlay with the correct resolution?

[lament blade]

1920x1080

should be the right res

[zenith widget]

its working correctly in my OBS

[lament blade]

finally

now it works

apperantly I re added it cuz it didn't detect the actual frame

[echo finch]

@zenith widget my bitrate is still 100+ over target
@weary terrace That's probably the audio-track. Add both the video bitrate and the audio bitrate together and you should be roundabout where your total bitrate is.

[lament blade]

I need some help, Recently i changed my name on Twitch and ever since then, streamelements bot is not there any more.
I tried to sign out and in but its still not there..

[round bramble]

@lament blade Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[paper summit]

is there a way to make a sub update alert for Prime Subs that's diffrent from the normal sound and if so how do i set it in verations?!

[untold crest]

@paper summit

[lament blade]

Hello, im trying to use OBS for doing Live streams however im getting this Black screen yet i tried everything that i was told either on youtube or looking it up on Google. Anyone can help?

[paper summit]

@untold crest XOXOXO YOU'RE AMAZING

[untold crest]

@lament blade is black screen on specific game or on browser source?

[round bramble]

@lament blade OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel. (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

[untold crest]

This may help too

[lament blade]

Okay give me a sec

@round bramble so does it need to be disabled?

This is painful, cause it still not working

Is there other ways to fix the black screen?

[zenith widget]

What are you trying to capture?

[lament blade]

Game Capture

[zenith widget]

Run OBS as admin

[lament blade]

I have

Still not working

[zenith widget]

what game are you trying to capture?

[lament blade]

For now im testing on Nintendo switch Zelda Botw

[round bramble]

@lament blade For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[lament blade]

So guys since I'm mod in my friend's stream I was wondering if there is a command like $(random.emote) but for users so it can tag random people in the chat

[acoustic wind]

does anyone know how to put music for my donation or follower alert ?

[twin sentinel]

@lament blade Here is a list with all available variables: https://streamelements.com/dashboard/bot-commands/variables

[round bramble]

@acoustic wind New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[lament blade]

@twin sentinel Thank you bro ❤️

[echo finch]

@lament blade if you're capturing from a switch (i.e. capture card), that is not game capture.

@lament blade ${random.chatter} is what you're looking for

[lament blade]

yea i found it

thx for the help bros

[eternal jay]

how to fix total of amount for "donation, sub, cheers" its showing wrong amount

when i am making overlays

[zenith widget]

If you are testing alerts, those can make fake numbers

so save the overlay and refresh the page

[wispy scarab]

Is there a way to have the now playing widget to show the music currently playing on my ground control SE app? I doesn't show right now when using the backup playlist I made.

[zenith widget]

@wispy scarab the widget does work with ground control

make sure you have it like this

[wispy scarab]

ok, thank you

I did that, and it just shows '[title]"

[zenith widget]

{}

not []

[wispy scarab]

ohhhhhh

I'm a dolt, lol

that worked, now just have to figure out the username part, but I think since its playing default playlist it doesn't show a name (expected it to show my name)

thanks for the help @zenith widget

[verbal blaze]

Hello?

How to get the URL of Loyalty for the alerts? :/

[echo finch]

how do you mean the URL of Loyalty?

You mean you dont see the Alerts when someone Redeems something from the store? You need to add the Store Redemption widget

[verbal blaze]

In-store redemption alerts

Yes

How

[verbal blaze]

where do you see that?

[echo finch]

in the overlay editor

[verbal blaze]

Oh! Thanks!

You have the link?

[ionic kelp]

https://streamelements.com/dashboard and my overlays on the left

[echo finch]

yeah you'll have to open whatever overlay you wanna edit yourself, I can't see your account 😛

[ionic kelp]

I think they just wanted for the editor.

But yeah.

[verbal blaze]

Only i need the URL

[ionic kelp]

Follow my instructions above.

[verbal blaze]

I use Streamlabs obs

[sour palm]

Guys i need help my only a fraction of my overlays are showing like the sizing is off.

[verbal blaze]

And i need the URL, not a Overlay

[sour palm]

I use OBS

[echo finch]

IDK what URL you mean then TBH... there is no URL for alerts... alerts are part of the overlay

[round bramble]

@sour palm The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[echo finch]

And the URL you enter in SLOBS is presumably (I don't use it) just a URL to the overlay. So if you dont have one on StreamElements, then create one, and put the alert widget in there. You can then get the URL for the overlay from the overlay editor.

[verbal blaze]

Oh!

Yes i do

Thanks ❤️

Sorry

I'm stupid

Thanks, really :/

[echo finch]

you're welcome

[sour palm]

I'm sorry

I'm not sure how to acess that do you have a video by chance?

[untold crest]

Double click browser source in OBS, it will bring the properties then

[sour palm]

ty

[jovial oriole]

Hi what ap do you use to get donations on twitch

[round bramble]

@jovial oriole New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[sour palm]

I'm sorry i can't seem to figure it out. the browser source shows it's 1920x1080 but for some reason I still have this issue.

[zenith widget]

Settings -> video -> make sure you canvas matches your monitor size

assuming its 1920x1080 sized

[sour palm]

yesss thank you!!

[prisma relic]

I'm trying to get my loyalty points working on my channel. I have Loyalty enabled in streamelements but nothing seems to be coming through to chat in twitch? Anyone know what im missing?
@stark geyser
what is your Twitch name. is StreamElements a mod?

[bronze hinge]

Good afternoon, this past two days I've been having issues with the StreamElements Bot, but just when I go live. I can create or use commands offstream, but when I go live, the bot does not respond to commands. It does not show messages for new followers and such. Somehow the Store Item Redemption still works. I've tried taking the bot out of the channel and then adding it again, making sure it's a moderator. But I feel like it did nothing. Any suggestions on what it may be happening? Thanks 🙂

[stark geyser]

Skadi_Kampz is twitch name, streamElements does come up in chat and say ive started streaming

[burnt narwhal]

Hello!! Can anybody help me? my game is not showing anymore, only my facecam and a black screen =x

[round bramble]

@burnt narwhal OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel. (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

[prisma relic]

can you add Streamelements as a mod @stark geyser ?

[stark geyser]

hangon, let me check

[prisma relic]

are you using a custom bot name @bronze hinge ?

[bronze hinge]

are you using a custom bot name @bronze hinge ?
@prisma relic No, well I downloaded StreamElements OBS Live to connect to my regular OBS so I could change the bot name from StreamElements to my own, but that's it. It worked for a few days.

[stark geyser]

Added as moderator now @prisma relic

[round bramble]

@bronze hinge If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

[prisma relic]

add your name to the 'custom bot name' part

@stark geyser

[stark geyser]

Ok, I see that, how come there is no indication of where to spend the coins? like how I do the roullette thing?

Im guessing im missing something obvoius

[prisma relic]

check the 'modules' tab: https://streamelements.com/dashboard/bot-modules

just make sure it is toggled on

[stark geyser]

Ok is there a way of making it more obvious to the people in chat who dont have streamelements?

the commands they can use i mean

[stark geyser]

ahhh awesome

Thanks for this @prisma relic

[bronze hinge]

add your name to the 'custom bot name' part
@prisma relic oh ok I'll try that. I thought that you needed another Twitch account with the name of the Bot that you wanted in order to use a custom bot name.

[prisma relic]

🙂 sorry for just using images; it's easier for me to screen shot then type it all out 🙂

[stark geyser]

Nah you have helped a lot

[prisma relic]

there is a bug somewhere with the 'default username' and it doesn't work sometimes @bronze hinge, but setting your name into the custom bot seems to fix it

[wispy scarab]

Is there a reason that my follow option on the alert box is removed randomly on some overlays, but the other alerts remain?

[vernal ivy]

Any idea what response message that pops up in the chat randomly from the stream elements bot?

[prisma relic]

like randomly as on a timer?

[inner gull]

my scren is cropped and i cant get it to the normal size again

[prisma relic]

in OBS? i think it's ctrl-f or alt-a?

[inner gull]

yh

[prisma relic]

so it works now?

[vernal ivy]

Yes @prisma relic sorry

[prisma relic]

[vernal ivy]

I was answering your question about the random timer message @prisma relic 😂

[naive python]

how do i get media requests on a tipping page?

cant see it anywhere in the tipping settings

[prisma relic]

🤣 ya i got confused @vernal ivy do you have a timer set up https://streamelements.com/dashboard/bot-timers ? i thought you meant you solved the issue

[vernal ivy]

Yes I have 2 timers

[lament blade]

@naive python https://streamelements.com/dashboard/mediarequest/settings Media Request Mode -> Via TIP

[naive python]

@lament blade yeah i did that but it still doesn't show

[lament blade]

@naive python which browser do you use?

[naive python]

chrome

[lament blade]

do u have configure this?

[naive python]

Where?

[lament blade]

in the media requests settings

[naive python]

Shit im stupid forgot that one sorry for wasting for time

[prisma relic]

Are the messages in the timers the ones that are randomly showing up @vernal ivy

...i guess i'm not sure if you want to disable the timers or adjust them.

[vernal ivy]

The 2 timers I have are showing up correctly. We just get an extra response message.

I'll just delete the timers altogether and see what happens in my next stream

[prisma relic]

ya. i guess i dont know what that extra response is; can you grab a screen shot or clip it if you are live

[proud mango]

how do i add an overlay to streeamelements

[nimble dune]

@proud mango To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑️ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[quasi swan]

Hello. I'm having a hard time doing live on the twich because when I'm going to start the live, it goes to youtube and then a message appears saying error.

[round bramble]

@quasi swan Streamelements on top of OBS -> Logout -> login

[quasi swan]

thanks

[silver vessel]

Hi there I am trying to create and animated overlay but when I emulate a follow event the font seems to be displaying behind the video even though I selected text over picture.

any advise would be appreciated 🙂

wait I figured it out 🤓 I was just being silly 😛

[eager storm]

So my chatbot seems to have lost mod status?

granted, im offline

ive noticed it not announce when im on in chat and whatnot after I go online

do i just /mod streamelements to reactivate it or?

[prisma relic]

that is correct @eager storm

[eager storm]

wonder how it lost it

is this the reason it hasn't said "filmstrps is live with yadayadayada"

[prisma relic]

was it being bad and you un modded it 🤣

[eager storm]

lol i have no idea man

[prisma relic]

only you or other editors on your account can mod/unmod

🤣

[eager storm]

might have been either of us

this is the reason it hasnt posted my timers and stuff tho right

ive noticed those disappeared lol

[prisma relic]

hahah ya; i unmod mine often. then forgot i did it and wonder why it's not working

[eager storm]

well thanks for the help duder

[prisma relic]

it could be the reason; if you channel is follower only or sub only

[eager storm]

nah, i dont have either of that on

who knows. at least it's back lol

🙂

ty again

[prisma relic]

not a problem. happy streaming 🙂

[summer apex]

StreamElements is not detecting that i'm on stream, no message on chat and also in panel is showing that i'm offline... Any help?

[summer apex]

still the same

[round bramble]

@summer apex Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook)

[summer apex]

Alredy tried...

I don't know i'm not listed on twitch anymore too

streamelements still not detecting i'm online

idk

[cold breach]

Hello and good morning, could anyone guide me in how to add widgets to my streamelements obs I want to add a counter but I am having trouble doing so

[round bramble]

@cold breach New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

@cold breach To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

@cold breach We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e

[summer apex]

Can anyone help me?

[wary halo]

Not being listed on Twitch is a Twitch issue and nothing we can do to help with that problem. That might also be the cause of you not showing live on the SE dashboard

[summer apex]

okey...

[wary halo]

Might want to contact Twitch support directly about that

[summer apex]

I opened a ticket

but its so strange

also i search my channel on search bar and i don't appear lol

[ionic kelp]

@summer apex https://www.reddit.com/r/Twitch/comments/hhug7o/not_showing_up_in_search/

#dev-chat

[cold breach]

thank you

[forest roost]

Hey, I stream on PS4 and I setup my overlay and stuff on stream elements. Can you use PS4 remote play with stream elements to use that overlay?

[round bramble]

@forest roost Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have Overlays over your console gameplay.
We have an blog post about how to setup console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[forest roost]

Yeah I have remote play but I would like to know how to pair it up with Streamelements OBS

[ionic kelp]

Simply add window capture for the app.

Then do this.

[round bramble]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[forest roost]

Window capture for remote play or the OBS?

[ionic kelp]

Remote play.

[distant flame]

I don't know where to put this, because it's Mixer related. I want to remove the account on streamelements, but when I want to remove it, it says Invalid username. The username, email and JWT are correct.

[forest roost]

Ok thanks

What windows capture would you use?

There’s quite a few I don’t know which is safe

[round bramble]

For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[autumn tulip]

Is there a way to set up an entrance command for a mod? Or am I just dumb, lmao.

[lament blade]

goodmorning i have a question im fairly new to streaming and getting into it little by little ordering everything i need question is when streaming why do i hear an echo far far in the background im using laptop camera headset from xbox and streaming with xbox companion help plz :/

[forest roost]

Ok so once I am doing the windows capture how do I get it on the stream

On streamelements OBS that is

[ionic kelp]

That's something for the server the bot linked.

[forest roost]

But you could answer yourself seeing as you told me about the windows capture to begin with

[quasi swan]

obs studio is not detecting cs go

[round bramble]

@quasi swan Valve has implemented a Trusted mode which does not allow OBS to hook CS:GO using Game Capture. Read more in their announcement post here https://blog.counter-strike.net/index.php/2020/07/30736/
Additionally, they have no plans on allowing OBS in Trusted mode
https://support.steampowered.com/kb_article.php?ref=8835-KLXV-0292#whitelist

You will need to run the game in either windowed or borderless fullscreen and use Window Capture instead.
Alternately, you can launch the game with -allow_third_party_software

[quasi swan]

@round bramble thank

[lapis vault]

Hello guys, I've been testing the announce action on the sub donations. Is there a way to change the language of it?

[silk niche]

Is there a way to fix this, because I seem to have this issue randomly and quite often and it's hard to find my way around stuff sometimes

[scarlet tiger]

Try incognito mode

[pure harness]

I am trying to set up custom alert stuff but when I select the layout text over image, I do not see any text in the test alert

[ionic kelp]

@pure harness Text margins

[pure harness]

oh in advanced, i see now thnx

[snow zinc]

Hello everyone. russians here?

my eng is bad :<

[ionic kelp]

#🇷🇺︱русский

[silk niche]

It does the same thing on incognito mode

[lament blade]

I have been trying to get streched res to pop up without black bars for a good 45 mins im so close to giving up lmao I just switched from streamlabs obs with no problems Idk what to do

[round bramble]

@lament blade For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[pure harness]

the test events for the alert box, the text, name and event is remaining after the event has occurred vary faintly/transparent, is this normal? just due to test event?

[ionic kelp]

@pure harness If you mean in the editor that's intentional. It'll show extremely faded but won't when in OBS and such.

[pure harness]

okay thanks, yeah that is what I meant

[crude stratus]

Hey all, thinking about doing a switch from SLabs to y'all, I am really curious if you have a way to specify what alert animation I have activate in relation to what scene I have up on OBS.

[ionic kelp]

@crude stratus Not possible. Whatever you have shown is what'll be visible.

[crude stratus]

Thanks!

[slim heron]

Hello I need some help regarding sepay , I have some money there and I can't withdraw it , it says I need to contact support , I already withdraw it more than one time in the past but now it asks me to give my bank data , I already submitted it a week ago and I got the same information today . Can you help ?
Thank you for your time .

[round bramble]

@slim heron Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[manic hound]

So i was watching a streamer, and he used a command to add a win to his win/loss counter. Is there any way i can do this myself?

[azure spindle]

Is there anyone, or any way, to add a command that creates a clip for you?

[slim heron]

Thanks @round bramble

[lament blade]

Is there anyone, or any way, to add a command that creates a clip for you?
@azure spindle if you are in your twitch creator dashboard there a button to clip the last 30 seconds, or you can use obs replay buffer.
but there's no command to clip something sadly

[azure spindle]

@lament blade dang, I had seen the clip button on the dashboard in Twitch and had found something on SE's community board about creating a clip command and they linked the code below, but im not sure if you'd need to manually put your channel's access token or channel id, or if it automatically fetches it for you

${customapi.https://vxrl.xyz/api/twitch/clips/clip?user_access_token=<user_access_token>&channel_id=<your_channel_idea>}

[lament blade]

hmm

well I've never seen such feature used, so I sadly am unable to help you

[azure spindle]

@lament blade hey its all good, figured if anyone would know how to do this stuff it would be the community since my small brain can't comprehend how to hahahahaha 🤣

i may test it in 2 ways with custom commands and then which ever works i'll just keep hahaha

[lament blade]

yeah, some people also make their own codes, like a few widgets at #widget-share

yeah

[vale trail]

Hello, i use OBS.Live and i have the streamelements chat box, and i have a problem, when i get a follower etc (alert) it will show on the overlay and activity feed but it won't show in chat (the bot wont announce it) (i use overlays from streamelements [browser source] ) what should i do ?

[lament blade]

wait

so the bot announces it in the chat, but not the overlay chat?

[vale trail]

no

it announces every where

but not in chat

the twitch chat

[lament blade]

at the alerts, have you checked "announce alert"

or somethin like that

[vale trail]

in the bot pannel ?

i do have them checked

[lament blade]

in the overlay you're using

hmm

so the bot announces it everywhere but chat

[vale trail]

So in the activity feed it shows on the dashboard of streamelements it shows

on obs it shows, but it wont show in chat

[lament blade]

that's strange

[vale trail]

And for some reason it wont show in twtch aswell, like the follower count wont go up and they don't appear in the follower list

[lament blade]

really? that's strange

wait

are you emulating the follows?

[vale trail]

no they were real persons

i was live

[lament blade]

alright

in the dashboard

scroll down to the bots section > modules > and enable the "chat alerts" module

if u don't already have it enabled

[vale trail]

it is laready

already*

[azure spindle]

disable and re-endable perhaps? may just be glitched

[lament blade]

yeah

[vale trail]

done that aswell

[lament blade]

hmm

[vale trail]

should i go into the browser overlays to do somting ? do i have to link them with the bot ?

[scarlet tiger]

I can check it in your dashboard if you can DM me invite link to your dashboard with editor access.

[vale trail]

Sure

one sec

the streamelements dashboard or the twitch one

[scarlet tiger]

StreamElements :)

[round bramble]

Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[scarlet tiger]

Here is guide if you don't know how :)

[torpid siren]

How do I update my SEPAY settings?

Like.. To add a new bank account for example.

[vale trail]

@dim pecan done

[round bramble]

@torpid siren Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[scarlet tiger]

done
@vale trail i got, one moment

@vale trail works fine

Without any change from me🙂

[vale trail]

Well, if it works it s great !

I don t know what happened

Thanks a lot sir ! @scarlet tiger

[scarlet tiger]

:SEheart:

[vast flax]

@scarlet tiger can u help me with a followers command

[scarlet tiger]

Sure

[quasi swan]

can help me guys

[scarlet tiger]

With what?

[vast flax]

Just like the subs command. Saying we have x followers

[round bramble]

@quasi swan Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[scarlet tiger]

@vast flax yes, you can use ${channel.followers} variable in command response i think

[vast flax]

Ok thanks 🙏

[daring orchid]

Anyone use custom images for their Hype Cup (Specifically Cheers) I having an issue with it not using my image for the variations

[wary halo]

@last tartan the Hunky tipping link is already tied to a FB account on StreamElements, if that is yours we are able to change that, if not, then you will have to do with the numbers on the end.

[radiant musk]

#helpdesk-twitch I’ve been trying for days to transition to obs from slobs. But I cannot import my scenes from slobs. HELP!
I’ve tried to import using scene collection tab. Tried from chrome by installing extension and import from there and also tried to import from other services.

[dim isle]

Where do i find the widget link for the loyalty points?

[radiant musk]

I get stuck here for hours and when I close the window after 100% completion I get error message.

[lament blade]

@dim isle make a new overlay or use a existing one, and on alerts, add loyalty point store alerts. if that's what ur looking for

[dim isle]

@lament blade Can i get the loyalty alert while using Streamlabs OBS?

[lament blade]

I get stuck here for hours and when I close the window after 100% completion I get error message.
@radiant musk true to close out of it, and check if the files have appeared somewhere, or try to restart ur pc

@lament blade Can i get the loyalty alert while using Streamlabs OBS?
@dim isle it's a browser source, so yes. But I do recommend using obs instead of SLOBS, but that's up to preference tbh

[dim isle]

@lament blade But don't i need the link to add the loyalty alert?

[radiant musk]

I’ve also tried to export scenes from slobs but I get the format .overlay so when I try to import the format is invalid @lament blade and yes I’ve restarted the computer.

[lament blade]

#helpdesk-twitch I’ve been trying for days to transition to obs from slobs. But I cannot import my scenes from slobs. HELP!
I’ve tried to import using scene collection tab. Tried from chrome by installing extension and import from there and also tried to import from other services.
@radiant musk slobs uses more cpu than obs, would not recommend

[radiant musk]

@radiant musk slobs uses more cpu than obs, would not recommend
@lament blade that’s why I’m trying to switch but it’s been a nightmare

[lament blade]

@lament blade But don't i need the link to add the loyalty alert?
@dim isle So you make a overlay and have the royalty alerts there, and then copy the overlay url and make a browser source, then when someone redeems something it will appear

[dim isle]

@lament blade i will try, ty for the helop

[lament blade]

@lament blade that’s why I’m trying to switch but it’s been a nightmare
@radiant musk instead of doing a synchronized way, try exporting your settings, and then importing in obs, manually

[digital musk]

the option you asked me to do was already activated and I continue to have problems that the items being rescued are disappearing and not appearing

[radiant musk]

Any reason why I don’t see any files here?

[lament blade]

the option you asked me to do was already activated and I continue to have problems that the items being rescued are disappearing and not appearing
@digital musk what is your problem, I don't understand

[radiant musk]

@radiant musk instead of doing a synchronized way, try exporting your settings, and then importing in obs, manually
@lament blade sounds like starting from scratch.

[lament blade]

try to browse for files, after u exported right?

[radiant musk]

try to browse for files, after u exported right?
@lament blade I get format .overlay after exporting. Doesn’t let me change format before export.

[digital musk]

my redeemed item overlay is muted and without appearing on the screen, I’ve done everything possible and it wasn’t

[lament blade]

@lament blade I get format .overlay after exporting. Doesn’t let me change format before export.
@radiant musk wait, so you export your slobs settings right, then save it somewhere on your pc, then in obs you click import, then you click "add" and browse for your file, then click "import", and then on "scene collection" you hover over it, and see your different scene collections, on default it wont change to the one u imported, you'll have to change through scene collection

[ionic kelp]

@radiant musk .overlay are SLOBS only. Can't be used elsewhere.

[chrome folio]

@digital musk enter the link https://streamelements.com/dashboard/overlays and edit one overlay or create one blank overlay to add the Store Redemptions widget

[lament blade]

o really? damn

[radiant musk]

@radiant musk wait, so you export your slobs settings right, then save it somewhere on your pc, then in obs you click import, then you click "add" and browse for your file, then click "import", and then on "scene collection" you hover over it, and see your different scene collections, on default it wont change to the one u imported, you'll have to change through scene collection
@lament blade how do I specifically export slobs settings? I only see this.

[ionic kelp]

You don't.

[lament blade]

.overlay is only for sobs

I think you'll have to start from scratch, there's probably a different way aswell, but I don't know that way

[radiant musk]

.overlay is only for sobs
@lament blade how do I export slobs settings. You mentioned you can do that.

[lament blade]

yeah

[ionic kelp]

You can't.

[radiant musk]

Huh?

[lament blade]

click "export overlay file". That's the .overlay

[ionic kelp]

You can only export the sources/scenes and with OBS. https://twitter.com/tehbasshunter/status/1247188444310274048

nO

There is no way to export anything from Slobs. You can use the method from that link but beyond that you'd start new.

[radiant musk]

You can only export the sources/scenes and with OBS. https://twitter.com/tehbasshunter/status/1247188444310274048
@ionic kelp I SEE THE FILES NOW THANKS TO THIS!!! NOT SORRY FOR 🧢 😂

tehbasshunter 🎣 (@tehbasshunter)

@TessRexx @DakLags

Twitter

[last mauve]

Hello! Sorry to intrude, is there a way to put the media share overlay bar with the info on top of video instead of bottom? seems like a no-brainer, but i can't get around it

[ionic kelp]

To my knowledge no but ask in #dev-chat and someone might be able to figure something with CSS.

[worldly wyvern]

Why do I get this message? My drivers are up to date and All of my settings are ok so why is this showing? It was just working fine before

[timber widget]

It crashed midstream, I relaunched and am now faced with this. It says live but its not? Restarted my pc, and router too. I'm meant to be live D:

[ionic kelp]

Close it via task manager.

[timber widget]

^ I have done so a few times. Rebooted everything too.

As per your suggestion...

[ionic kelp]

!obslog

[round bramble]

Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[timber widget]

@ionic kelp https://obsproject.com/logs/lfAEDcswYWk6w1_0

[wispy rune]

I think Stream elements is down atm

[ionic kelp]

Fine for me.

@timber widget Any reason you're using that particular connection?

[wary halo]

yeah no issues here either

[wispy rune]

Let me check something

oh fml i had my vpn on

[ionic kelp]

That would do it.

[timber widget]

@ionic kelp Somebody actually set this up for me?

[ionic kelp]

I'd say check with them as it might be an issue with that. Otherwise highly recommend using one of the twitch servers.

[timber widget]

@ionic kelp seems to be right now. Thank you

[native prairie]

Hi, my overlay isnt showing up on stream, and the preview page is blank (white). I have tried refreshing, restarting stream and computer. I am streaming to twitch directly from my xbox, does this mean it doesnt work?

[ionic kelp]

Correct

[round bramble]

Consoles do not have native support for overlays. You would need a capture card, PS4 remote play or Xbox companion app and a PC with OBS in order to have Overlays over your console gameplay.
We have an blog post about how to setup console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[stable crystal]

Hi last night the timers on my twitch broadcast did not seem to be working correctly? in a whole 4 hour stream only 1 of my timers went off at the beginning of the stream but no other time.

[ionic kelp]

Can you screenshot your timers list?

[stable crystal]

Sure

[native prairie]

Hi, my twitch streamelements bot banned someone in my chat for saying "hello ;-)" Is this supposed to happen?

[scarlet tiger]

Check your spam filters @native prairie

[ocean shell]

Why alert box image is not changing to the one i uploaded?

[native prairie]

@scarlet tiger There is nothing against that. I have looked for a while

[ionic kelp]

@ocean shell Variations.

[ocean shell]

@ocean shell Variations.
@ionic kelp That was it, thanks

[scarlet tiger]

@native prairie okay, can you please DM me invite link with editor access and make me a mod on your twitch channel?

[polar stone]

Anyone able to explain the text-over-image? I selected it, yet no text shows up. I'm trying to get my text positioned correctly for inside of my custom alert.

[wary halo]

advanced text settings > set top margin to 50 and work from there

[polar stone]

Oh! Thanks!

[ionic kelp]

@stable crystal And you're sure you had enough chat activity to cover the timer requirements?

[stable crystal]

Yes sir.

[round bramble]

@native prairie Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[stable crystal]

there was definately more than 5 lines between when it activated and when my stream ended

[ionic kelp]

@stable crystal There's enough that the initial one and you should've had at least another one plus maybe the PersonalDiscord fire off. Not sure why.

[stable crystal]

I don't know either it was weird

[ionic kelp]

@stable crystal Try modding the bot.

[stable crystal]

I can try that tonight.

[timber widget]

@ionic kelp now I have dropped frames all the times?

[ionic kelp]

That's a network issue

[round bramble]

Dropped Frames means that you have a bad connection between your device and the streaming platform and most likely something related to your ISP not handling the connection properly.

Speed tests usually cannot help solve this problem and its best to use this guide: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues

If you stream to twitch, use the !twitchtest command and do a connection test to your regional servers.

[full fulcrum]

Is there anyway to edit a users watchtime?

[fierce yoke]

My viewers watchtime always says the have watched 0 minutes. How do I fix this???

[round bramble]

@fierce yoke 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly.
There is no direct link between watchtime and all-time points.
It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time.
Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[ionic kelp]

@full fulcrum Pencil by their name at the end https://streamelements.com/dashboard/leaderboard/watchtime

[fierce yoke]

Oh ok thx

[full fulcrum]

@ionic kelp thank you

[stable crystal]

So I enabled loyalty points in stream elements but I don't see where I can go to edit what people can spend the points on. Is that only for affiliates/partners?

Is that the stream store?

[ionic kelp]

That's channel points which is separate.

Yes

[stable crystal]

ooo ok Sudo thanks for the clarification

[vast shore]

Hello! Im glad to be here :)
I make my own overlays, but because of that I am often left looking for a good way to display my recent follows, subs, etc. I remembered about streamelements and thought it might be the solution, and it seems to be! I love how I can make Recent Follows etc scroll by, and other effects.
.
However, I have an issue, the only data stream elements is collecting for these labels are my follows. anything else shows up as something from months ago.
.
How can i make Streamelements track the rest of my stream data so it shows up correctly in the overlay labels?

[round bramble]

@crystal lance Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[ionic kelp]

@vast shore Have you added the labels for said data?

[wary halo]

Hello! Im glad to be here :)
I make my own overlays, but because of that I am often left looking for a good way to display my recent follows, subs, etc. I remembered about streamelements and thought it might be the solution, and it seems to be! I love how I can make Recent Follows etc scroll by, and other effects.
.
However, I have an issue, the only data stream elements is collecting for these labels are my follows. anything else shows up as something from months ago.
.
How can i make Streamelements track the rest of my stream data so it shows up correctly in the overlay labels?
@vast shore You might want to use our bot and tipping link 😉

[vast shore]

@ionic kelp I have added labels yueah. the only correct one is my follows. so i go to Activity Feed and it only has data for my follows

[ionic kelp]

Rubens message as well would help as you have a SL dono link.

[vast shore]

@wary halo what? Sorry

I was sent here by a response from twitter

[ionic kelp]

Um wrong server then?

[vast shore]

do i need to donate for support?

[wary halo]

You don't use the StreamElements bot and you don't have the StreamElements tipping link

no need to donate for anything here

everything is free

but we ( StreamElements ) can't track donations from streamlabs

[zinc ice]

Hey I’m still having the same issue. Stream elements announcing the wrong game in my stream

[vast shore]

ok, that is fine, but i really just care about recent subs and hosts

[wary halo]

then you would still need to have our bot active in your channel afaik

[vast shore]

i do.. at least I have hit join channel.

hmm

thanks for the help fam

[hazy lily]

Wifi died during stream, and I enabled disconnect protection via Twitch which helped out lots, things resumed properly and all that which is nice, bitrate went back up to normal, etc.

Though my stream delay shot up to 75 seconds - is there any way to prevent that?

[fallow wharf]

Gonna need help on overlay alertbox here. I got 2 re-subs. One that works and you see the message, the tts works and the alert pops. The other I got ZERO, no box pop up no message no TTS. My analyses right now, I am thinking it could have been blocked. But the one that doesn't work say the following: 2 months motherfucker.

Coluld it be the case? I have zero clue where to check for that

[hidden sorrel]

i dont know where this goes tbh but its driving me batty. All of my commands refuse to fire in chat with the text thats supposed to go with them. I deleted them all and remade them but they still dont work. the count commands still tick the overlay boxes up, but no text in chat anyone have any ideas? i even uninstalled obs and reinstalled it

[ionic kelp]

@fallow wharf Go here tipping settings, then tip moderation at the bottom. Look to see if you have that there. https://streamelements.com/dashboard/tipping-settings

[fallow wharf]

Is your bot functional?

[hidden sorrel]

It. should be.

[fallow wharf]

Checking it out Sudo

[ionic kelp]

@hidden sorrel You use custom bot name?

[hidden sorrel]

yeah but its just my username

[ionic kelp]

Try this first

[round bramble]

Streamelements on top of OBS -> Logout -> login

[ionic kelp]

Then switch to streamelements in the option and hit save.

Wait about 10 seconds then switch to yours and hit save then test.

[hidden sorrel]

hot diggity thank you so much!!

[fallow wharf]

Sudo it fixed my case! Thank for the help. I would have never figure out that it was at the tipping pages to fix that!

[ionic kelp]

That actually covers all alerts. Not just tips.

[zinc ice]

Any help would be greatly appreciated

[amber seal]

Who can help me by getting subscribed to the stream reports again? I was a little bit stupid 😅

[sour perch]

--- [Question] Can I setup for my new viewers for 200points when they first time come to my channel????????? ---

(or my new viewer can type command to earn the points?(only for one time for each account.))

[cursive knoll]

hey everyone!!! Nightbot has a default command where you can let mods run !commercial {number} and the bot will run /commercial {number}, and at the same time, will send the message to chat A 30s commercial has been started. (or an error, if something bad happened while running the ad). Is that something that's possible with streamelements? I know I can define !commercial {number} to send /commercial {number}, but i wanted it to also alert the chat and tell when there was an error...

[wary halo]

(or my new viewer can type command to earn the points?(only for one time for each account.))
@sour perch https://streamelements.com/dashboard/loyalty

set follower bonus to 200

if you want it for someone that is not a follower you will need to give him the points manually

[round bramble]

@cursive knoll To have Streamelements run ads for you, make sure:

1. Streamelements is added as an Editor to your Twitch Channel here: https://dashboard.twitch.tv/community/roles
   2.A) To make a timer, go here: https://streamelements.com/dashboard/bot-timers - add a timer with a response "/commercial" and 5/10/30/60 for the duration of the ad - example: /commercial 30
   2.B) To make a command trigger an add go here: https://streamelements.com/dashboard/bot-commands/custom-commands and add a command with response "/commercial" and 5/10/30/60 for the duration of the ad - example: /commercial 30

[zinc ice]

Anyone got any idea about my issue? Thanks

[wary halo]

is the game set right on your channel itself?

[zinc ice]

Yes. It’s correct on twitch and correct on my stream labs dashboard

[round bramble]

@zinc ice Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[zinc ice]

Tried that

No success

[sour perch]

Can I export the loyalty points CVS file from Streamlabs, and import it to SE?

BTW, I use Streamlabs OBS for boardcasting

[noble nest]

Not too sure if this is the correct section, so forgive me if I'm wrong, but I was having issues with my importing my scenes from StreamLabs to StreamElements. All I see is pixelated black and white boxes and when I click to edit them or view them, all I see is a blank webpage or empty editing board?

[round bramble]

@noble nest Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.

[patent dew]

I guess this is the bets place for my question. I am trying to import my chatbot from the old Streamlabs desktop bot. When I imported the files it said it failed but imported some of the commands. Now I have multiple pages of commands. Is there anyway to delete all of my commands in the Streamelements bot and just start over?

[lean pasture]

how do i have the be right back screen on my livestream

[lament blade]

how do i have the be right back screen on my livestream
@lean pasture in obs, make a new scene, and have a picture or your overlay with the be right back screen there

then switch to that scene whenever you want it to say brb

[tiny kraken]

why do my chat stats not work?

[lament blade]

why do my chat stats not work?
@tiny kraken have you enabled the module in the dashboard? or the command

[tiny kraken]

where do I do that?

I believe it used to work

[wispy scarab]

So on a few of my saved overlays, the alertbox widget that I added seems to have lost the "follower" settings and is no longer on the list. Is there a way for me to add just the followers back to it?

[sweet crater]

when i tried to change the video for the alert and i then test it, it still shows the default video. Not the new one

[lament blade]

So on a few of my saved overlays, the alertbox widget that I added seems to have lost the "follower" settings and is no longer on the list. Is there a way for me to add just the followers back to it?
@wispy scarab pretty sure it's not possible

when i tried to change the video for the alert and i then test it, it still shows the default video. Not the new one
@sweet crater have you tried removing the file from the streamelements cloud? might force it to not appear

[sweet crater]

I got it nvm

[tiny kraken]

@lament blade Any other help on my chat stats not working?

[lament blade]

@lament blade Any other help on my chat stats not working?
@tiny kraken so you're talking about the command right?

[tiny kraken]

No my whole chat stats doesnt work

[wispy scarab]

hmmm, so how do I fix it, and how do I prevent it from happening again?

[tiny kraken]

https://stats.streamelements.com/c/ratedtony

See it says 404 error

[lament blade]

did you change your username recently?

also, try logging out of streamlements.com and logging back in

wait

@tiny kraken I've found out

It's not just for you

it's for me aswell

[tiny kraken]

I just tried other people and it worked fine

[lament blade]

it seems like it's the streamelements servers that are down

hmm

weird

because I get 404 aswell

[wary halo]

nope

not for me

[tiny kraken]

i cant figure it out

[lament blade]

It's strange

[round bramble]

@tiny kraken If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[lament blade]

might wanna wait for someone else to help or create a ticket

[graceful hare]

I got a 404 error on my chatstats too

[lament blade]

yeah

it seems like it's for many people

I bet it will be fixed tomorrow though

[tiny kraken]

@round bramble My new name is RatedTony ... I have like 4 old names tho lol iOwnallScrubs, ScrubsTM, TonyGoStoopid

[wary halo]

i'll send it in

[tiny kraken]

@wary halo Thanks.. so was it recording on one of those names?

[wary halo]

don't know yet

will find out soon hopefully 😛

@wary halo Thanks.. so was it recording on one of those names?
@tiny kraken check your page now

[tiny kraken]

Thanks appreciate it!

[round bramble]

@graceful hare If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your old and your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[tiny kraken]

Ahhh yeah it hasn't recorded in a long time haha

since iOwnAllScrubs I guess

[burnt remnant]

I cannot get my alert box to function at all in obs.live. Event eh tests wont show up

[wary halo]

have you added it as 1920x1080?

(the browser source)

[burnt remnant]

Yep. And 1440 which is my canvas resolution

[wary halo]

ah okay

[round bramble]

@burnt remnant Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[burnt remnant]

nope

[wary halo]

OBS.Live or OBS Studio?

[burnt remnant]

OBS.live

[round bramble]

@burnt remnant OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel. (This does not apply for OBS on Mac)
https://i.imgur.com/ggMe9ZE.png

[wary halo]

disable that ^

[burnt remnant]

nope

[wary halo]

delete the browser source and add it as new again

in OBS

[burnt remnant]

Negative

[wary halo]

and you tested the alert after every step?

[burnt remnant]

Yep

[wary halo]

going to ask around a bit

[burnt remnant]

Thanks @wary halo

[keen tide]

hello !watchtime doesn't work for me and a lot of more ppl (loyalty is on)

[zinc ice]

Guessing no one knows?

[wary halo]

there must be someone, but they might not be online or available right now

most of us are volunteers with fulltime jobs so we hop in whenever we can

[patent dew]

Is it possible to delete all my bot commands at once?

[wary halo]

no

[elfin dust]

How do I get night bot on my streams

[jade remnant]

ask the night bot devs

[zinc ice]

Hey @wary halo thanks I appreciate it. My frustration is more that the website help sends me here and I’ve been trying to find a solution for days

[wary halo]

Hey @wary halo thanks I appreciate it. My frustration is more that the website help sends me here and I’ve been trying to find a solution for days
@zinc ice I understand, wish i knew the answer

i'll ask around internally so someone can pick it up when available

[lament blade]

hello, so i have one question. i use steam.elements shop for my stream i customized it, but you know it doesnt show up on stream its only allert in chat, how do i fix this?

[wary halo]

https://streamelements.com/dashboard/se-merch

make a chat command and a chat timer so it will show up in your chat

and you can generate a panel there too to put under your stream

[lament blade]

no , no its mech i am talking about store

[wary halo]

oooh

[lament blade]

should it show on my stream? or only in chat

[wary halo]

you have to have the store redemptions widget active on your overlay

[polar jasper]

Hey, I recently added loyalty points from StreamElements and was wondering what the commands were to add/remove points and such and such

[lament blade]

thank you sir @wary halo you help me a lot!!

[narrow birch]

speaking of the loyalty point system, it seems that users in my stream aren't receiving loyalty points for cheers and tips

subscription loyalty points are working, so I was wondering if there's some other underlying system behind my problem?

[halcyon falcon]

Is it possible to change bot name from mac?

[zinc ice]

i'll ask around internally so someone can pick it up when available
@wary halo thanks

[tranquil lodge]

Hello, I have the issue on stream today when no timed commands nor commands in general were responded to by the bot. It has worked perfectly in streams in the past, so I'd really appreciate instructions on how to get it going again. Thanks in advance!

[rancid cipher]

Someone can help me with the !elo command $(leagueoflegends region nick)

[teal dune]

How do you make an overlay?

[round bramble]

@teal dune We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e

[cursive knoll]

hey everyone!!! Nightbot has a default command where you can let mods run !commercial {number} and the bot will run /commercial {number}, and at the same time, will send the message to chat A 30s commercial has been started. (or an error, if something bad happened while running the ad). Is that something that's possible with streamelements? I know I can define !commercial {number} to send /commercial {number}, but i wanted it to also alert the chat and tell when there was an error...

[inner gull]

so my chat on obs i have added it back but it does not show up anywhere

[stone jay]

yo i need help merging chat stats twitch accounts

accounts are vigorouzyt and vigorouzttv

[ember bay]

"16:56:41.257: obs-browser: WebSocket connection to 'wss://realtime.streamelements.com/socket.io/?cluster=main&EIO=3&transport=websocket' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED"

This is from an OBS log. I am signed into streamelements, so idk what the issue is.

https://obsproject.com/logs/o434XMIckDRxzzms

[dry hare]

Go into your obs settings, click advanced, scroll down to the network settings and make sure “bind to IP” is set to default

[ember bay]

This is what I had it on. Does that all look right?

[lament blade]

hey y'all just a quick q, i changed my username and now the activity feed isn't updating for subs/bits/follows. is there a way to refresh the account connection? I tried logging out and relogging, but no dice

[prisma flax]

it is possible to unbind obs stream element

[ember bay]

But shouldn't it be able to work binded?

Like if the fix is to uninstall it from OBS, it seems less helpful.

But it seems like it is constantly losing socket connection.

All the issues I see throughout that log seem like StreamElements issues or am I reading it totally wrong?

[round bramble]

@cursive knoll To have Streamelements run ads for you, make sure:

1. Streamelements is added as an Editor to your Twitch Channel here: https://dashboard.twitch.tv/community/roles
   2.A) To make a timer, go here: https://streamelements.com/dashboard/bot-timers - add a timer with a response "/commercial" and 5/10/30/60 for the duration of the ad - example: /commercial 30
   2.B) To make a command trigger an add go here: https://streamelements.com/dashboard/bot-commands/custom-commands and add a command with response "/commercial" and 5/10/30/60 for the duration of the ad - example: /commercial 30

[signal shoal]

Changed my channel name. Followed through with @round bramble's instructions.

Old channel name: MrKrojak

New channel name: Krojak

[patent dew]

Can you use the bot to manually run a giveaway instead of using the points?
For example I want people to just be able to do "!giveaway" and be entered.

Also while we're at it with questions. Can I view and edit my quotes? I imported them from the Streamlabs chatbot and now the numbers are different than they used to be so I want to edit that.

[dry hare]

@ember bay are you using a VPN by chance? Or non-standard DNS?

[ember bay]

I don't think so.

[dry hare]

The 16:56:41.257: obs-browser: WebSocket connection to 'wss://realtime.streamelements.com/socket.io/?cluster=main&EIO=3&transport=websocket' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED" is a dns issue

It’s like you’re not connected to the internet, your DNS isn’t resolving names etc. do you run any Anti-virus?

[ember bay]

I think just windows defender.

[dry hare]

Hmm

So can you open chrome and go to streamelements.com?

[ember bay]

Yes

[dry hare]

Interesting

[ember bay]

I can do pretty much everything. Internet is super fast, speed test come back good.

[dry hare]

I would suggest reinstalling obs.live over the top and make sure you run the installer as an administrator by right-clicking the installer and selecting “Run as Administrator”

[ember bay]

ah, okay, imma try that

[dry hare]

The run as admin part is the most important

Make sure obs is closed when you run it

[ember bay]

For sure. I might have not done it that way before.

Is it better to open OBS using that? I've been opening OBS with the normal OBS still as admin

[ember bay]

https://obsproject.com/logs/IQf1TDlL6PCocIeh

There's a log without going live. It all looks good to me.

I'll try going live and see if I get socket issues. Thanks.

[torpid hornet]

So guys i have a web cam i want duplecate it and apply another filtre on it for example, how can i do it coz i can only duplecate reference an if i change something in copy it also change original? Help me plz

[echo swan]

anybody can help about slobs settings? i have good internet and pc but my stream is lagging

[fresh knoll]

so im trying to do a super theme and i set all my themes up but how do i get like the alert and chatbox stuff?

[signal shoal]

Changed my channel name. Followed through with @round bramble's instructions.

Old channel name: MrKrojak

New channel name: Krojak
@signal shoal Checking to see if this was seen 😉

[white lance]

Can you somehow make the chatstats come back after a name change? I have had an error since then

[faint horizon]

@Pumpkin#1573 so you’re looking to set up a blank overlay?

With chat box, alerts etc

[fair hazel]

I having trouble with my doc lay out in stream elements

[stone jay]

yo staff pls help

with this chat stats name change

VigorouzYT -->> VigorouzTTV

[spiral prairie]

Hello Everyone

[round bramble]

@spiral prairie Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[dusty nymph]

EDIT - solved, thanks
Hi, I have problem with StreamElements leaderboards extension. It shows "no data" for my channel TheVeruCZ. I tried to log out from StreamElements dashboard, uninstall extension, log in and install again. Now I can see my sub count and bits in StreamElements dashboard, but leaderboards extention still doesn't work. I have two linked twitch accounts to StreamElements - one with no affiliate at twitch, second one with afilliate program. Is it possible that StreamElements extension at affiliate channel is trying to load data from second one channel? What can I do to fix the extension and get data?

[placid siren]

I'm trying to close my account but the close account form isn't accepting my credentials. I'm entering them correctly, as far as I know.

[exotic estuary]

Hi, my problem is with the stream alerts, the follow alert goes fine, but when someone host me, it don't show up, then, I tested in stream elements and it DID show up, but someone tryed to host me again, it didn't showed up again, I have the minimum quantity in 0, so it's not that. I hope somebody could help u.u

[scarlet widget]

can anyone help me my elerts on streamelements is paused

[stable crystal]

So The timers on my stream still aren't working again.

[summer cobalt]

Hi guys, new to streaming here. I bought an overlay package from owned.tv. Does anyone know how to upload these files onto stream elements? I’m trying to set up alerts and can’t seem to figure out how to upload them. All the videos I see on YouTube use pre-uploaded themes or super themes. This is probably super simple and I’m just glossing over it. Thanks!

[stable crystal]

@ionic kelp Timers still are not working for some reason

[chrome folio]

@stable crystal are you using custom bot name (streamer name)?

[stable crystal]

Negative.

My timers were working for 2 weeks

and just randomly stopped working last night

[chrome folio]

@stable crystal are you using OBS.live or Ground Control?

[stable crystal]

OBS.live

I think?

[chrome folio]

@stable crystal a moment.

[round bramble]

@stable crystal Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[stable crystal]

Ok done

[chrome folio]

@stable crystal show me a screenshot of https://streamelements.com/dashboard/bot-timers

[empty kindle]

Hello Streamelements, How long does it take until the donations can be transferred to the bank account? A balance has been pending for 10 days and I still can't access the money. Thank you for help ❤️

[chrome folio]

@stable crystal try to do a test... the "Interval Online" time reduce it to 5 minutes and on the "Chat Lines" put 0 (zero).

[stable crystal]

Done

[chrome folio]

@empty kindle Tipping (Paypal) or SE.Pay?

[stable crystal]

and saved

[empty kindle]

@chrome folio SE.Pay

[chrome folio]

@empty kindle Please contact SE.Pay via email for support. You can use our contact form here: https://streamelements.com/contact Thank you

[sick apex]

i just need help understanding how to like switch scenes without having having to go to obs

[empty kindle]

@chrome folio thank you

[chrome folio]

@sick apex you can use Hotkeys to switch between scenes, check it on OBS > Settings > Hotkeys...

[stable crystal]

Doesn't work on all games.

[chrome folio]

@stable crystal did you already test the timers?

[stable crystal]

Looks like the timer I changed is working now

so idk.

the other ones haven't worked all night either.

not sure what's going on there

[chrome folio]

@torpid hornet yes, if you will go to use other filter with your Webcam source, then add a new source. Not copy the first Webcam source.

@echo swan we don't support SLOBS. Try to use OBS Studio or OBS.live.

[sick apex]

should it work if im in obs?

[chrome folio]

@white lance say here your old name profile and new name profile.

[sick apex]

wait i got it thank you

[chrome folio]

@sick apex yes. To avoid Hotkeys conflicts with another application, open OBS running as Administrator.

[alpine python]

so quick question my overlay won't show up on my stream. what should I do?

[chrome folio]

@fair hazel doc layout?

[eager storm]

anyone have an idea of why my streamelements moderator isn't announcing any of my timers or my "yada yada yada is now live!"

SE is listed as a moderator

[warm escarp]

Hi everyone! Does anyone know if there's a way to change the !watchtime time value increments? For instance, when we use the command !watchtime, it only goes up by increments of 10 minutes. Is there a way to change it to every 1 minute?

[chrome folio]

@placid siren Please send the same details as the closure form requires to our CTO Reem here: [e-mail] - he will close your account. Enter your Account ID in the email message.

[round bramble]

@exotic estuary Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[chrome folio]

@scarlet widget https://streamelements.com/dashboard/activity

[round bramble]

@summer cobalt New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

@summer cobalt We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e

[chrome folio]

@eager storm are you using custom bot name (streamer name)?

[eager storm]

not that i know of

[chrome folio]

@warm escarp no.

[eager storm]

how would i know

actually i think i had it output as my name

filmstrips

if i remember correctly

[round bramble]

@eager storm If your commands recently stopped working and you're using OBS.Live and a custom bot name do the following:
1.) In OBS.Live, click on the hamburger menu (three stripes) at the top left of your activity feed
2.) Click on Stream Settings -> Custom bot name
3.) In the "Custom bot name" field select "Set custom bot name", not your already existing username (with capital letters)
Note: If you already connected an account that way, the third entry will show as the account name (see image https://i.imgur.com/sO7fWOX.png)
4.) Scroll a bit down and click on the purple "CONNECT CUSTOM BOT ACCOUNT" button
5.) Log in as usual and "Authorize" the custom bot name
6.) Back in the Activity feed, click on the "SEND TEST MESSAGE" button and check if your custom bot name starts working again

[prime horizon]

Hello! I added new BTTV channel emotes to my chat, but its not showing in the overlay chat. What can I do to make the emote appear in the overlay?

[eager storm]

so should i just click save now?

[warm escarp]

Okay, thank you! @chrome folio

[eager storm]

got it working!

its only working as streamelements

if i wanna change it to my name to i just click my name and save

and then do a test message

this is a good sign right?

[chrome folio]

@eager storm if you want to use with your profile name (streamer name), select the item "Set custom bot name" (Step 3), as informed in the tutorial above.