mild tree
hi can anyone help im wanting to take away my donate command from streamelements
#helpdesk-twitch
weak delta
Just disable !tip in the default commands @mild tree and make your own.
chrome folio
hello. for some reason my stream elements dashboard button on the main page doesn't take me to the stream elements dashboard?
@proven skiff click here https://streamelements.com/logout and login on your profile.
need help
@teal depot say your doubt ๐
severe idol
ERROR! SELLER RESTRICTION. how do I fix this, help me please
wise pewter
Hello everyone...Cant trigger any SPARK alerts on stream mixer can anyone help me with that
wise pewter
Ok thank you
teal depot
@teal depot say your doubt ๐
@chrome folio
10 subs on my overlay but i have 6 subs in total
the total subcount have added +4 subs apparently ๐
how to fix:D
chrome folio
how to fix:D
@teal depot you can fix the information here https://streamelements.com/dashboard/session
hollow glade
Is there any way to create chat commands that play audio or video?
ionic kelp
@lament blade wrong server
astral acorn
my activity feed is showing a different account then the one signed in on obs
round brambleBOT
@astral acorn Streamelements on top of OBS -> Logout -> login
astral acorn
k thx
wary halo
tribal raven
there's a command only, how can i capture this to obs?
wary halo
maybe there is a widget for that in #widget-share
narrow zinc
hey, im having trouble getting the streamelements bot to use my twitch sub emote.
weak delta
Is it subscribed?
narrow zinc
no, isnt there a way to get around that?
weak delta
Well, they're a subscriber only feature.
narrow zinc
i have tried VIP but that didnt help either
weak delta
You can either gift the bot a sub, or if partner send a ticket to get a lifetime sub for up to 3 bots.
sweet socket
^
narrow zinc
is that only for partner or does affiliate work?
sweet socket
only partner
weak delta
Affiliates aren't eligible for the lifetime subs for viewers or bots.
nova falcon
Streamlabs is broken so i need to use another one now so i wanted to try streamelements but i cant connect my twitch nor youtube cause it says "Channel already claimed" pls help
lament blade
Do you have access to any of those accounts?
regal lotus
Hello! Alert box Widget not showing despite the fact on the web dashboard it does. I did logout from both and even reinstalled obs.live
nova falcon
i have acces to all my accounts
but i have almost given up cause its so hard and just doesent seem to want to work
clever obsidian
hello questions about overlays is there a way to copy a layer from one overlay and paste onto another
weak delta
No problem.
worthy stirrup
so if i am editing the sound effects for my alertbox in the in game scene does it carry over to the others in the set of scenes like the brb and the end and start
weak delta
Do you use one overlay link/browser source for your alert box? Or is there a separate alert box widget in each scene/overlay?
worthy stirrup
i just use the one that is embedded in the overlay
weak delta
If you have an individual alert box widget embedded in each overlay, you'd have to make the changes individually to each one. I find it easiest to just duplicate across after making the changes in one.
If you're using a different browser source/overlay for each scene in OBS and each one has an alert box widget then they're all independent of each other.
worthy stirrup
ok
weak delta
You could make an overlay of only your alert box widget on the website then add THAT as a browser source and individually size it in OBS to your needs.
ember cedar
QQ, im trying to insert image to make a custom overlay but i dont have the option to do so, what am i doing wrong?
weak delta
Not perfect but it's one way to do it if you don't want to duplicate across, or just add the changes to each individual overlay on the website.
@ember cedar
ember cedar
i love you! thanks,
weak delta
No problemo.
ashen relic
Not sure if anyone can help me with this one. My Twitter keeps posting my stream automaticlally anyone know how to fix that?
weak delta
@ashen relic If you've linked it through SE then scroll to the bottom and click "Social Media"
ashen relic
Thank you
regal lotus
Someone to help me?
weak delta
Probably, just ask.
regal lotus
I did up
weak delta
Ah, above me paygrade.
You got 1 browser source pointing to your overlay URL in OBS for the alert box?
subtle sonnet
I have technical question 
People have been saying my stream is sometimes "slow motion" like lag but its just slowed down. Any known reason that might be?
weak delta
None of your alerts are playing @regal lotus ? I just reread your question so unless OBS.live changes something that I am not aware of, you're not actually going to see the WIDGET on OBS.
It'll just play alerts in that space it's at on the Overlay.
Are you saying your alerts play in the web dashboard but not on OBS? Or that you see the actual box on the dashboard but not on OBS?
regal lotus
Yes so actually when i try them they work, when subs do them they dont
weak delta
So when you emulate an event on the web dashboard they play?
weak delta
But they don't play AT ALL on OBS and therefore stream?
regal lotus
No
weak delta
Are there any other elements ie; graphics on the overlay and do those appear on OBS/stream?
And when you're testing them, is this checked?
regal lotus
Yes that is checked
weak delta
Are there any other elements ie; graphics on the overlay and do those appear on OBS/stream?
@weak delta
regal lotus
Yes they are with the same thing, browser, link and thats it
Only the alert box does not work, so tried to put other ones
log in and out
mental lynx
Can't get my countdown to work - any ideas? Thanks!
regal lotus
from everywhere
royal mauve
So is there a way to permanently keep the same bitrate and get quality options, ive been having so many issues with it today
weak delta
You mean encoding options on Twitch as a non-partner?
@regal lotus I dunno mang, might need to wait for a pro to come around. I think I know what it is but isn't something I can fix.
royal mauve
i usually get all the options
weak delta
If you're not a partner, it isn't a guarantee. It's been luck the entire time.
Encoding options available to non-partners depending on Twitch's whim.
royal mauve
twitch's what?
weak delta
Available based on a number of factors decided by Twitch.
Only Partner's are guaranteed them.
grand flower
weak delta
#๐ช๐ธ๏ธฑespaรฑol
regal lotus
@weak delta Solved. Thanks.
dreamy palm
Hi, is there a way I can put up my total sub points, not sub count please? I cant find it with the new update
wanton pendant
Hey there, hope you are fine ๐
I want to have a raffle (like a giveaway - they join the raffle and a winner is automatically drawn after a few hours), for all my followers and subscribers. How to do that with streamelements-bot?
@dreamy palm you see it in your twitch-dashboard. if you knew that already, forget my answer ๐
dreamy palm
Yeah im there, All i see is total subs, subs in segment and all time top gifters, nothing to do with sub points tho
wanton pendant
twitch creator-dashboard - on the left, you see "stream-manager", on the right it shows viewer, follower, bitrate, subs and...sub-points
tribal root
help please as as soon as i launch obs it uses 100 % of my cpu and then crashes
?
i have a i7-9700k
round brambleBOT
@tribal root 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
tribal root
it just instantly crashes
wanton pendant
ok, i have to specify my question :)
how to modify the !sraffle, to have only followers and subs as participants and that raffle ending at a specific time? lets say it starts at 10am and ends at 7pm.
help please ๐
dreamy palm
@wanton pendant Im talking about the SE overlays man
wanton pendant
my giveaway-slot is occupied
dreamy palm
pretty sure you cant on raffles @wanton pendant
onyx halo
Anyone knows why my allert box doesnt show on Streamlabs obs when i import overlay as Browser source?
round brambleBOT
@onyx halo We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.
lament bobcat
Does anyone ever have constant issues with the media request pop-out only being a blue screen and having to access media request through the main website?
onyx halo
Ok. Thank you for the answer
Another question. When.I want to connect my twitter account on stream elements dashboard @round bramble , and i have two Twitter accounts, it only connects me to the one that I donโt want. And I canโt select the other one that I want to connect. How can I solve this.
lost canopy
How do I use my Overlays on StreamElements on StreamLabs
lament bobcat
Does anyone know how to fix the issue im constantly having with not being able to use the media request through obs screen and only being able to access it through the streamelements website
pliant geode
I recently made an overlay I want for Stream elements and I'm having an issue where I cannot import my image of choice into the editor, I want a few things i wanted to add to my overlay, thank you in advance ๐
tribal root
okay so non of my overlays are working now ive tried updating the brower url and making a new scene and nothing on the streamlabs websites they are there and okay but in obs there is nothing
round brambleBOT
@tribal root Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page
sweet socket
@lost canopy Slobs tend to block our overlays
round brambleBOT
We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.
sweet socket
^ @lost canopy @tribal root
steady ore
Ok so I am looking to remove the chat bot for now while I straighten some things out on twitch and the stream.
round brambleBOT
@steady ore Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)
tribal root
still nothing it has been working and im using the app stream elemets live obs
the one downloaded from your site
steady ore
Ok That is not showing on my dashboard. it has been a while since I have used it but am having an issue with it wreaking havoc in the stream. StreamElements was fully setup but now its acting like it was never finished
sweet socket
Alright, just wanted to be sure @tribal root
pliant geode
I'm looking all over the editor and see no where to import anything? Is this an error on my end??
steady ore
This is what it shows now
tribal root
is there any fix all of my scenes are just black my transiton works?
lapis swift
Is there a way to change the name of my bot for my youtube chat? I am using a Mac and have stream elements in my obs studio as browser source
twin sentinel
No, there is not for youtube and for next time, best to use #helpdesk-youtube
lament blade
How can I make a command
jade shore
Hello! When i open obs/streamelements editor, all the last follower, subs, tips, etc with scroll options, need to turn off the scroll and turn on in order to restart working. It's right?
round brambleBOT
@lament blade New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.
New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
lean pasture
How do I get StreamElements to stop doing commands in my chat ? I disconnected Elements from my twitch and its still doing commands
tribal root
scenes are still not working and app is use like tripple me normal cpu usage ?
lean pasture
StreamElements isnt showing connected to my Twitch but its still doing commands when I do lets say !uptime @abstract hemlock
tribal root
lean pasture
So I cant try to disconnect it again as its not showing connected
abstract hemlock
@lean pasture I don't see StreamElements reply commands on your chat
tribal root
ive tried refeshing setting up new scenes and completely uninstalling and re-installing
dreamy palm
Hey guys! is there an option on overlays to show sub points instead of sub count?
tribal root
and nothing is us 100% of my cpu has seemed to have gone away but it still using lik 10 when it used to use only like 3 max
round brambleBOT
@tribal root OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
abstract hemlock
@dreamy palm The API endpoint for sub points was essentially removed. We're still trying to find a solution.
dreamy palm
Thank you @abstract hemlock so its been disabled for now yeah? because my sub count on overlays isint matching with my subcount on twitch dashboard
night cove
Hi! I am having a hard time getting an animated Apex overlay to read in OBS. Can someone help me?
round brambleBOT
@night cove OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
night cove
I have that selected. The issue I am having is that only the far left side of the overlay is loading, not the whole thing
round brambleBOT
@night cove To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and โ โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4
abstract hemlock
check the dimensions (by default 1920x1080)
night cove
Ey GGs guys
paper summit
OK all let's see if I can get this fixed. I uploaded my old Stream labs alerts to SE and it made it an overlay is there a way at all to upload the notifications to the SE Widget alert box so that I don't have to redo it all. Oi vay
Like if I try to drop alert box in to a new overlay how do I get my old SL in tot he SE alerts VS. re-importing them all by hand
abstract hemlock
Do you mean like a import tools?
paper summit
I already imported my SL alerts an it just made it a overlay.
But what I want is to have my alerts in the drop in alert box that you add in SE overlays.
I am trying to bring my alerts to mobile overlay
jade shore
how can i center horizontally in a label the text?
abstract hemlock
@paper summit you can duplicate your alertbox widget from one overlay to another
paper summit
EG. can I just have MY alerts drop in vs the SE basics?! or do I have to re-set this EVERYTIME I add an alert box
abstract hemlock
Select your alertbox widget and then click on this button
paper summit
Ok that helps with one part by where can I upload all my SL things to the SE WIDGET vs. the SE overlay
I think I got it! I didn't realize you had to be in the overlay to supicate
โค๏ธ
abstract hemlock
๐
paper summit
BIG THANKS!
twilit kayak
abstract hemlock
@twilit kayak Try incongnito mode, maybe some extension is causing troubles
jade shore
THe follower/sub/etc goal, when i change text size, it does not change
it changes ONLY the font
abstract hemlock
@jade shore what are the widget that you are using? have you checked the text size is for the primary of secundary text?
rugged pawn
hello so my problem is i redeem a code on someones stream store but didnt activate it because the tab closed , is there a way to find out where this code is ? like a history ty
paper narwhal
I'm having trouble getting ground control to show me the option to rename the bot. Bot is activated and a mod. I'm using a couple of Stream Elements overlays, I've got the tipping page and panel set up, and I've got Ground Control installed. But the option to add name and OAuth will not show up in Settings or anywhere else. Anything else I can do?
I'm having trouble getting ground control to show me the option to rename the bot. Bot is activated and a mod. I'm using a couple of Stream Elements overlays, I've got the tipping page and panel set up, and I've got Ground Control installed. But the option to add name and OAuth will not show up in Settings or anywhere else. Anything else I can do?
round brambleBOT
@paper narwhal Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.
paper narwhal
I would rather use Ground Control. Which Twitch username do you want, my channel's or the bot's?
abstract hemlock
@paper narwhal Hi, please let us know your Twitch username
paper narwhal
Twitch Username: DockDivine
abstract hemlock
ok, Restart GroundControl
jade shore
@abstract hemlock yes it is
paper narwhal
Thanks
jade shore
The font change correctly, but the size does not change
Font size and line height does not change anything
wheat kelp
Is this channel more relevant to ask what I just asked on the YouTube one? I need a fix to the following problem. My primary login is via YouTube. Instead of adding my Twitch channel though CHANNELS I MANAGE > ADD CHANNELS, I logged out and logged in via Twitch by accident. Now it created a totally different account which I do not want. The YouTube login account complains that CHANNEL IS ALREADY CLAIMED. Please help.
tardy cypress
hi i need to know if there is a way remove a channel from an account
round brambleBOT
@wheat kelp Account Merging - Please note:
- Merging accounts only allows faster ways to switch between accounts
- Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
- Merging accounts allows duplicating/sharing overlays between the accounts
If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.
@wheat kelp You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.
abstract hemlock
@wheat kelp DM me once you read all this โคด๏ธ
round brambleBOT
@tardy cypress There is no easy way to unlink 2 owner type accounts from each other. The only way is to make a closure request from here: https://streamelements.com/dashboard/account/security
WARNING: In submitting a closure request you will delete both linked accounts and loose all data from both accounts. This includes overlays, custom commands, timers and past data(tips, subs, etc). You can still relogin with the deleted account, but you are essentially starting fresh.
@jade shore Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to โ Settings and then Connections here in Discord. https://streamable.com/eg92w
tardy cypress
sheesh thats tough,okay
deft depot
it wont let me drop the stream elements tipping page zip into the place im supposed to drop the link, does anyone know how i can fix this?
abstract hemlock
@deft depot wdym?
deft depot
ill record a video to better explain wht im saying and send it here
@abstract hemlock, heres the video, there wasnt much of a point, just saying it wont let me upload the file
abstract hemlock
extract the zip on your PC first
abstract hemlock
๐
deft depot
thanks for the help
tribal gale
@abstract hemlock hey we re writing on e-mail, may you help me pls ๐ฅบ
abstract hemlock
Hey masam ๐ DM your files
tribal gale
sure
deft depot
hey, sorry for bothering u again but how do i set this up so it works in my stream?
round brambleBOT
@deft depot To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and โ โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4
native pewter
Hello, recently changed name on twitch and the chat bot doesnt seem to be responding anymore to chat commands. I've disconnected and reconnected the bot within the website dashboard as well as on obs.live. Any help would be appreciated
round brambleBOT
@native pewter Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)
@native pewter Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)
abstract hemlock
Then post here your old username and the new one ๐
native pewter
Alright thanks. Did those above. Old name was MrsSchiggity to new name Viridy
deft depot
renziito do you mind if i dm u about my problem?
abstract hemlock
And kinda bussy and maybe i could take a while to answer DMs but if you post it here maybe i, or other volunteer, could help you
deft depot
ok, ill post it here
jade shore
How can i set alert box the same image and all settings for all kind of alerts?
deft depot
i tried watching the video recommended to me but i didnt get enough information and couldnt figure it out all the way, how do i add this to my stream?
abstract hemlock
@jade shore check every variation
@deft depot you need to copy the URL and past it on OBS
maybe this video could help you
deft depot
the app? and wht do i ad
round brambleBOT
@deft depot We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e
round brambleBOT
@deft depot To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and โ โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4
abstract hemlock
abstract hemlock
add a new one .. But that textfield if for the name of the source, not for the URL
@jade shore yes, check every variations of your alertbox ๐
deft depot
name of the source? where do i put the url then?
jade shore
is not possible to set 1 for all?
abstract hemlock
@deft depot named it and press OK then you will see where you need to put the URL
deft depot
where from here?
abstract hemlock
@deft depot Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080
deft depot
now do i just press ok?
steel lagoon
How do I change my widget to my other Twitch account?
abstract hemlock
@steel lagoon You could invite you as a editor of the other account
round brambleBOT
@steel lagoon Follow these steps to grant managers/moderators access to your dashboard:
- Click on your Channel Name at the top of the dashboard and select Settings
- Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
- Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
Video tutorial: https://youtu.be/zl_h-ttZDF0
steel lagoon
Thank you.
round brambleBOT
@deft depot You can test Alerts via the Emulate bell on the lower left side of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Preview LIVE on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/vtulg9
deft depot
how do i add it tho
abstract hemlock
once you add the url on your OBS, don't touch it... and just go back to the web site and edit the alertbox there
merry laurel
does bit work for the media request tip only
steel lagoon
Is there a way I can just sign out and sign into my other account? Every time I hit sign out and sign in. It just auto does to my account. How do I sign into another account?
abstract hemlock
@merry laurel iirc it works with loyalty points and tips
round brambleBOT
@steel lagoon Streamelements on top of OBS -> Logout -> login
sage fox
where i can learn everything about how to setup my stream ?
round brambleBOT
@sage fox New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.
New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
sage fox
I didnt understand nothing from this
abstract hemlock
There is no better way to find things out than test them ๐
round brambleBOT
@deft depot You can test Alerts via the Emulate bell on the lower left side of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Preview LIVE on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/vtulg9
deft depot
i need a follow to test it out tho, any help lol
smoky bison
guys i need help i started streaming and my stream outcome was lagging idk what to do to make my stream normal for my viewers
abstract hemlock
no need real followers... check the video you can emulate events @deft depot
round brambleBOT
@smoky bison Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
abstract hemlock
๐
smoky bison
abstract hemlock
@smoky bison check this link: https://obsproject.com/analyzer/?url=https://obsproject.com/logs/vuO0OssbFql-oGpj
deft depot
thanks for everything @abstract hemlock uve been a really big help and i feel bad asking this, should be the last thing, how do i make custom emotes for my stream?
smoky bison
guys i need help i started streaming and my stream outcome was lagging idk what to do to make my stream normal for my viewers the log is above this message
abstract hemlock
@deft depot we have a #art-marketplace channel you can contact there any artist ๐
@smoky bison Check this : https://obsproject.com/analyzer/?url=https%3A%2F%2Fobsproject.com%2Flogs%2Fay-H5CIKR07Lz0kp
deft depot
how do i put emotes in after contacting them?
steel lagoon
Hey, Is it possible to turn down the media request volume for me and not the stream?
abstract hemlock
@deft depot Check their portafolio... usually they have some on each post there
smoky bison
thanks for help
kind palm
Hey guys Iโm wondering if anybody happens to know of an extension or that could do a giveaway but not with people that are live in the chat I had a charity stream large charity stream and everybody who donated is going to be put into a giveaway live so they can see it to win a prize so I am wondering if you have nova extension that I can do that with
abstract hemlock
@balmy wasp maybe you share that invitation by mistake ๐
grave smelt
How do I see where my order is from stream elements?
sage sage
i cant get into my my profile page on the website, i click my icon on the top left and select profile but i get sent back to the main page
stoic bloom
its only me or the streamelements page is not working, someone answer me pls
sage sage
*top right, my bad
stoic bloom
yeah i have the same problem
sage sage
yeah i feel the same it might be bugged rn
abstract hemlock
@sage sage @stoic bloom Visit https://streamelements.com/logout and then log in again
and please use google chrome
stoic bloom
it works, thanks for helping us
lavish compass
Hi, how I can fix encoder overloaded???
honest dome
I stream on PS4, how do I play my spotify music in my stream and my headphones?
sly abyss
I am having troubles with connecting custom bot. It was working okay before server crash this morning and now it is requesting login again and again and again and not connecting the custom bot account
sage sage
thanks!
abstract hemlock
@sly abyss restart obs.live
bold cradle
My audio mixer isnt showing desktop audio or mic aux audio how do I fix this?
sly abyss
@abstract hemlock I am keeping restarting it for several hours already. It refuses to work
abstract hemlock
@sly abyss try this :
1) Right click on your OBS desktop shortcut -> properties - in the "Target" field add this -> --remote-debugging-port=40404
2) Open OBS(or restart if it was open)
3) Open your browser and type in "localhost:40404"
4) Click on "StreamElements - Activity feed"
5) navigate to the Console tab
6) type in the console this: store.customBot.removeCustomBotIntegration() and hit enter
7) Try setting the custom bot name
8) remove the added addition of step 1
topaz prawn
i changed my channel name, and some of the features have stopped working, how do i change my obslive so that its going to the new name
round brambleBOT
@topaz prawn Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)
@topaz prawn Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)
topaz prawn
alright thanks
abstract hemlock
and post your old username and new name here
@bold cradle check Settings > Audio for the list of devices
bold cradle
Thanks
lavish compass
Guys I get in obs ecoder overloaded, how i can fix this?
round brambleBOT
@lavish compass Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
abstract hemlock
@trail dome I know SE could be a little overwhelm
maybe this video could help you
round brambleBOT
@trail dome We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e
abstract hemlock
@trail dome probably you just need to scrol a little more (below the tutorial)
edgy pilot
https://stats.streamelements.com/c/dnaflamingo I keep getting error when i try to access my page
honest dome
did anyone see my message about the music?
lavish compass
this are the log files https://obsproject.com/logs/03RgZ2OK4bANUtFB
abstract hemlock
@edgy pilot do you change your username recently?
edgy pilot
nope
abstract hemlock
@edgy pilot now i'ts fine ๐
edgy pilot
@abstract hemlock thx 
hasty briar
Lol good luck in the industry talking to ppl like that
raw moss
@abstract hemlock i have the same problem as dnaflamingo :p https://stats.streamelements.com/c/maltesaa
fair quail
lol @trail dome
hasty briar
Acting like a child and insulting ppl won't help you
chrome folio
well u cunts are no help
@trail dome you can have more patience, there are many others asking for help too. ๐ค
abstract hemlock
@raw moss did you change your username recently?
raw moss
I've changed it twice, first it was maltessa1, then maltesaa1_ now its maltesaa
abstract hemlock
well.. Thank you .. bye ๐
fair quail
@abstract hemlock someone keeps donating to me and sayingg coronavirus and i keep ggetting shit taken down help
jovial nexus
someone can help me where go the renevue from this stream, i don't know where are :/
abstract hemlock
@raw moss i will take a look at this, give me a second
raw moss
thanks ๐
fair quail
holy fuck u earned hella money
deft depot
how can i add one of those things for when ur starting stream, like those waiting screen things?
edgy pilot
@raw moss i just had the same problem ๐
deft depot
@jovial nexus howd u get so much lol
abstract hemlock
@raw moss Now should work ๐
edgy pilot
The kind gentleman helped me
raw moss
@edgy pilot ๐
raw moss
@abstract hemlock thanks it works now ๐
abstract hemlock
@deft depot you can check this page : https://streamelements.com/dashboard/themes
honest dome
Am I asking my question in the wrong tab?
abstract hemlock
@jovial nexus https://dashboard.twitch.tv/u/USERNAME/channel-analytics change USERNAME for your username
raw moss
@abstract hemlock Is there any way i can clear my chat stats?
sly abyss
@abstract hemlock it worked! Thank you so much! โฅ
honest dome
I stream on PS4, how do I play my spotify music in my stream and my headphones?
raw moss
@abstract hemlock no, please clear them :p
jovial nexus
@abstract hemlock i don't found the revenue xd
next pewter
https://stats.streamelements.com/c/aii__ this page doesn't seem to work for me (i have changed names a couple of months ago (old name is ali2465)) 
@abstract hemlock
abstract hemlock
@jovial nexus Ingresos
lavish compass
This are the files https://obsproject.com/logs/03RgZ2OK4bANUtFB
abstract hemlock
@lavish compass check this link : https://obsproject.com/analyzer/?url=https://obsproject.com/logs/03RgZ2OK4bANUtFB
@next pewter Done 
honest dome
did you see my message?
abstract hemlock
@honest dome im don't have a ps4, but if you have a capture card this should pick all the audio of your console ... right? ๐
deft depot
wht size is it suppost to be again?
abstract hemlock
1920 x 1080
honest dome
you can't play music on ps4 while streaming so I was wondering if there was anything on stream elements or obs that did it
deft depot
thx
raw moss
could you clear my chat stats? i want a fresh start ๐
next pewter
@abstract hemlock appreciate it. 
abstract hemlock
@raw moss i think i'm already did.. sorry a lot of requests rn ๐
raw moss
@abstract hemlock tysm 
deft depot
@abstract hemlock when i get one of those things tht says be right back or stream starting how do i activate them?
abstract hemlock
the same way that we setup your alerts earlier, just create another scene and add a new browser source with the overlay there
@deft depot โคด๏ธ
forest rover
Hello everyone! I was hoping for some Streamelements help today. Atm I got two alert boxes and I want one to show a cheer alert in it and the second one to show the bit icon in a different location. Unfortunately when I change one alert box it changes the alert in the other box. I'm not sure how to edit them to show two different things for the same alert in stream.
deft depot
i already did tht, i mean after i added it how do i use it?
forest rover
I had it worker this morning when i went to overhall everything but at some point it got mixed up and now no matter what I do I can't undo what ever it was that I did.. ๐ฆ
I even went to far as to make a brand new blank overlay but that still has all my alerts synced up on every alert box that I make.
abstract hemlock
@forest rover i bet you are missing something, give me a moment im working in something rn and i will check your overlays ok?
forest rover
sounds good
abstract hemlock
@deft depot just click on the scene that you want and it will change on your preview
deft depot
where do i click on the scene, and when i do tht it will show up on stream?
rapid sun
My twtich stream has rly bad quality and idk why
it was fine when i used to stream on streamlabs but now its really bad and idk why
snow pike
Dear staff..... when i try to open a giveaway on a streamers stream and i check the " Send confirmation when buying tickets via chat " it wont alert streamer or viewers that people bought the ticket. but when i do same setting. it shows up for me and my viewers on my stream chat. i know yall busy but when yall have a chance can yall tell me whats worng ? thank you so much for your help
round brambleBOT
@rapid sun Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
abstract hemlock
@snow pike the bot is answering to other commands?
snow pike
yes. it answers to the giveaway command and it shows you who entered in the web browser. but it wont notify the streamer noe the viewers withing the twitch chat
and it answers to all other commands as well sorry
abstract hemlock
that's weird im in the middle of something that require my full attention rn, but i will look into it after checking SlickAce overlays ok?
pure fossil
Hi i need help with the add points command it isnt working in chat and i think im doing it right
snow pike
i appreciate that , thank you
forest rover
@abstract hemlock Idk how but I may have fixed it? I just put a bunch of alert boxes in my scene and now it seems to be working like I wanted it too. No idea why that fixed it.
pure fossil
sorry didnt mean to do that
abstract hemlock
dont worry, give me a second please ๐
pure fossil
ok
deft depot
u can take ur time to respond just want to say tht when pressing on the scene still nothing appears
forest rover
yup never mind about me, no idea why its working now but flooding a bunch of alert boxes into the scene seemed to fix my problem O_o lol
regal current
Hello, I'm trying to figure out how to change the name of the Streamelements bot in my Twitch chat. I've done a little bit of research and i've done all the steps that it says to do but I don't see any options to change its name. Thanks
deft depot
when im trying to change scenes and i get this page
round brambleBOT
@deft depot Streamelements on top of OBS -> Logout -> login
@regal current Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.
regal current
@round bramble When I go to the settings in Ground Control I don
don't see an option for change bot name
civic drift
does anyone know how to test your custom alerts you've made with stream elements while you're streaming? Im trying to make sure they work correctly
pure fossil
hi i need help with add points commad
round brambleBOT
@civic drift You can test Alerts via the Emulate bell on the lower left side of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Preview LIVE on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/vtulg9
deft depot
still has the same screen
abstract hemlock
@deft depot have you copy and paste the right overlay url?
deft depot
yeah, it shows it for both of them, ill delete and try again i guess
pure fossil
@abstract hemlock how can i apply for staff?
civic drift
does anyone know how I can share an overlay i made in stream elements with someone else?
abstract hemlock
You need to invite the other streamer as a editor on your SE account so you can share it
round brambleBOT
@civic drift Follow these steps to grant managers/moderators access to your dashboard:
- Click on your Channel Name at the top of the dashboard and select Settings
- Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
- Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
Video tutorial: https://youtu.be/zl_h-ttZDF0
abstract hemlock
@snow pike DM me
forest rover
So in the process of doing everything today it looks like I no longer have the drone drop off for new merch being bought.. ๐ฆ Does stream elements offer a place to download that gif and sound for it?
red zinc
Been waiting a while for first merch transaction money to go through its telling me i have withdrawn it but i dont have it in my account. Any ideas?
abstract hemlock
@forest rover you can download the default assets
civic drift
@abstract hemlock Im not looking to share control of my channel with someone else. Just "export" an overlay for someone else to use on their channel. Ive seen people just provide a link
abstract hemlock
@red zinc se merch payouts are handle manually so it could take a while
red zinc
Ah fair enough thank you
abstract hemlock
@civic drift ask them to do that, you duplicate the overlay and leave ๐
forest rover
@abstract hemlock Would you happen to know where I can download the default asset?
abstract hemlock
you can't thats against our ToS
but i think we have our stock file shared here a while ago ||check pinned messages||
forest rover
wicked trench
So, I'm new to stream elements and I was wondering, how would I set up stream elements in obs studios
So ya, I need help
round brambleBOT
@wicked trench New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.
New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
chrome folio
@civic drift to share an overlay, you will create the overlay in your SE account, then you will need to be invited to the SE account as Editor or Full Control to have access to their Overlay area (My Overlay page), and you will click on Import From Others Channels button, choose the overlay to import and hit the button Imported Selected. ๐
civic drift
@chrome folio oh! okay so once im an "editor" on their channel, I can just copy it over?
chrome folio
yes, click here, select the channel that you want to share the overlay ๐
civic drift
perfect! thanks for the help!
chrome folio
@wicked trench did you see the videos links above send by bot? ๐
chrome folio
Hahah..
wicked trench
I'm going back to streamlabs lmao
This is hella confusing
I need an adult
Someone help me
Bruh
young zenith
Hello Stream elements, I am having trouble with the shoutout command... I set it up and whenever I go to shoutout, it only says the person's name and not the link to their page ... here is an example... : Shouting out geeeeraf, they are playing League of Legends at ***
abstract hemlock
@young zenith check your mod settings over twitch itself
ionic kelp
Or mod the bot on twitch.
wicked trench
I still need an adult
young zenith
@wicked trench If it is your first time using stream elements and obs, you will most def need to watch an intro video
wicked trench
Can someone go into voice chat and teach me how to set it up
young zenith
@wicked trench It's too complicated and tedious to explain everything without you knowing the basics. Watch an OBS set up video to get the stream up.... in regards to stream elements, you just need to be logged into twitch and once you go to stream elements site, you can link your twitch by authorizing
deft depot
r there any free emotes? or any way to get free emotes?
harsh epoch
hi can someone help me with the streamelement bot please? it doesnt seem to be working properly in my channel
chrome folio
@harsh epoch please, give us more details... why is the bot not working?
lament blade
can anyone help with alerts?
abstract hemlock
@lament blade probably, but you need to be more specific ๐
lament blade
@abstract hemlock can i dm about it?
abstract hemlock
Yes you can, but better ask here, so if im bussy any other volunteer could help you ๐
lament blade
ok
pulsar spire
hello, i was wondering if anyone is experiencing a problem with a timer not showing up in streamelements.com. i tried to set one up but i cant see it in editor
lament blade
dose anyone know how to change the alert widget for a specific amount of bits?
chrome folio
@pulsar spire did you try to disconnect (logout) of your SE account and login again?
pulsar spire
i have not, i will try this
abstract hemlock
@pulsar spire make sure that you are in your twitch account
chrome folio
@lament blade you can setup Alert Box > Cheers and settings variations
lament blade
@chrome folio wait will that work for say i only want it for 111 bits
chrome folio
yes @lament blade
lament blade
ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
pulsar spire
@chrome folio i did log out and i a in my twitch account @abstract hemlock
lament blade
@chrome folio thank youuuuuuuuuu
abstract hemlock
@delicate monolith Go to text settings, under advance and play with the margins
delicate monolith
Alright will try now
Yup aparantly it's set to -50 on the top margin by default. many thanks
lament blade
i need help with media share
i started it put didnt add the wiget
how to i add it now
abstract hemlock
@lament blade Just edit the overlay and add the Media Share widget on it
round brambleBOT
@lament blade We've released our new Overlay Editor revamp. You can check out the changes and how to work with it here: https://youtu.be/X5VzXjqAsjk
Check out our blog post as well: https://blog.streamelements.com/streamelements-overlay-editor-just-got-even-better-c22cb5b4853e
harsh epoch
@chrome folio i wanted to time someone out and it didnt work
ornate trail
when I add a stream label it shows its working on the website but not in streamelements
plz help
abstract hemlock
@ornate trail Did you save the overlay?
round brambleBOT
@ornate trail Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page
tepid arrow
hi im having trouble
ornate trail
still notheing
round brambleBOT
@tepid arrow Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to โ Settings and then Connections here in Discord. https://streamable.com/eg92w
abstract hemlock
@ornate trail You too โคด๏ธ
abstract hemlock
Give me a moment please
ornate trail
k
abstract hemlock
You don't need an overlay for each widget
that been said, did you check the dimensions?
round brambleBOT
@ornate trail To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and โ โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4
abstract hemlock
unborn rampart
While streaming on Twitch, when an alert happens like a follow or tip, I don't hear it in my headphones while the audio is sent to my audience. Now, don't call me needy, but I want to hear these alert sounds as well.
How do I do this?
๐
abstract hemlock
Hey!
you're not needy!
don't say that
Could you share a screenshot of your browser source properties ?
ripe inlet
How can I reset default commands?
abstract hemlock
@unborn rampart Look for the "Alerts & Kappagen" on the mixer audio and then check this โคต๏ธ
@ripe inlet ๐ Why? what happen?
ornate trail
how do you add stream transitions
abstract hemlock
@ornate trail like in chat?
ripe inlet
I know it was in the default but now it's not
ornate trail
no between scenes
abstract hemlock
Monitor & Output
ripe inlet
There is a YouTube video for that @ornate trail
unborn rampart
abstract hemlock
@ripe inlet You have it like !following
@ornate trail Those are Stinger Transitions
unborn rampart
@abstract hemlock, Do I want any of the other audio monitorings to be Monitor and Output, or just the alerts I want to hear?
Also, will this provide an echo for my viewers?
abstract hemlock
@unborn rampart No echo, and with just the alerts its fine ๐
ornate trail
I have a custom alert for when people sub to me but when I test it the default alert comes up.
unborn rampart
@abstract hemlock. YOU ARE THE MAN!
ornate trail
@abstract hemlock I have a custom alert for when people sub to me but when I test it the default alert comes up.
ripe inlet
Found it thank you
silver ibex
Is there any word on when the global twitch emotes will be fixed on hype cup yet? Still getting a black box with green border.
ashen relic
Does Streamelement have noise gate options ?
abstract hemlock
@ornate trail check the variations
@ashen relic just to be clear, we recommend the use of Obs Studio, with obs.live (this is an add-on) .. so there is no Streamelements obs or Streamelements software ๐
ashen relic
ty
rotund creek
So when i use streamelements with obslive as the desktop app I am sometimes behind up to 5-10min
anyone notice this?
i tried it with normal obs and streamlabs with obs.live and it doesnt happen
ruby chasm
Please tell me whether it is possible to configure the withdrawal of funds not on donatepay.eu, but on donatepay.ru (as it turned out to be completely different accounts). I have privileges on donatepay.ru
rotund creek
about 2 weeks of testing
abstract hemlock
@rotund creek That could be due your internet connection or the srver that you are streaming
tidal crown
hey guys, i'm trying to change the connected PayPal Email for tipping, but for some reason, SE dosen't recognize any donations made to this new email, only the old one... Could you guys help me out?
ionic kelp
@ruby chasm you'd need to contact them.
ruby chasm
@ionic kelp This can not be resolved by streamelements?
ionic kelp
We don't handle donatepay payouts.
ruby chasm
Ok. Ty
mint forge
For the chat alerts in the Bot Modules, it won't let me save 100% of the time, even when it prompted me that it is saved
silver ibex
I've got a couple other weird issues with the hypecup. I tried to recreate my hypecup in a new overlay. When I add my custom image and the vector points, if I change the opacity, the background appears to be "loading" with the blue circle loading indicator at all times. Only way to get rid of it is to use 100% transparency. If I use the same image as a background image, it shows up completely opaque even if I adjust the opacity slider.
Also, when an emote event fires, it starts as a single emote sliding into the screen and then when it's ready to drop, it explodes into like 10-15 emotes and drops.
abstract hemlock
@mint forge That could happen, just click outside the textfield when the message say "saved! refresh the page to see if everything is correct
silver ibex
the exploding emote appears to only be in OBS, it drops a single emote in the editor.
mint forge
thanks! i tried that but not refreshing the page. I'll go try that now
silver ibex
Also, back to the first issue, if I adjust the size of the cup small enough, the loading throbber appears behind the hypecup again.
bitter kraken
Hey is se.merch only for the streamer to buy to sell ? Or can we get a link from it to actually promote for followers to buy ?
ionic kelp
@bitter kraken Merch basically your store with a sign saying "I've got these items for sale. Buy them and support me!"
rotund creek
@abstract hemlock A few tests I twitched to stream labs to see if it would matter and didnt fall behind. But how can I tell what server I am streaming to? Can I decide or is it random on twitches part.
abstract hemlock
@rotund creek โคต๏ธ
uneven ginkgo
I changed my name on tiwtch and my chat stats isnt working, any tips? ๐
upper sable
@lament blade I have the log file from that stream. But itโs not the most recent. Where/how shall I upload it to share with you? #sorryidontknowthis
@lament blade is this useful: https://www.dropbox.com/s/z1io5fa2ouskg1a/Twitch Stream with and without overlay xanowano.zip?dl=0
uneven ginkgo
Hello
ripe bluff
can anyone help me? my media request is sounding double [echo] why? this didnt happened before
round brambleBOT
@ripe bluff The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png
ionic kelp
Last part at the bottom.
ripe bluff
the shotdown one?
ionic kelp
Yes
analog dragon
hello! I used to stream on Facebook using Streamelements OBS.Live. Now I want to switch streaming to Twitch. Switched that in the stream key, in stream elements. But everytime I go click start streaming it would still say "Start streaming to Facebook", although I have changed everything to twitch.
Please help.
full sluice
Hello everyone, i wanna be able to use stream elements in my stream but i am unable to, everytime i try and go to my dashboard or profile in the website it sends me back to the homepage. I cant even sign out.
round brambleBOT
@analog dragon Streamelements on top of OBS -> Logout -> login
@full sluice Please logout of StreamElements at https://streamelements.com/logout and then login again to your account (Twitch/Youtube/Facebook/Mixer)
trim hollow
is it possible to change the country of se.pay?
i recently moved to the UK and it doesn't let me change the country on SE
analog dragon
thank you!
dense kraken
I use Stream Elements overlay and it worked fine for a while now i cant see the overlay in OBS. Iv tried recoppying the link and still wont show up
mint forge
have they ever added a feature to randomize the timers when there are multiple responses in that timer?
round brambleBOT
@mint forge Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
mint forge
ahhhhhhh, thanks. tried seaching back and it seems it never did get upvoted much
copper pawn
Donations are not comming through even though my account is linked is there anyone who can help with this ?
round brambleBOT
@dense kraken Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page
zenith widget
@copper pawn How are you sure you are getting tips?
dense kraken
yeah that still didn't work
and that tip thing happened to me as well
2 times it never came through
copper pawn
@zenith widget My friend just tries to donate and it does not work even though my paypal is linked in the paypal tipping settings I will try myself on a different account now
dense kraken
@copper pawn Bro same, tip never pops up in the overlay and also doesn't come into paypal aye
trim hollow
Anyone can help me with the SE PAY?
zenith widget
"Its not working" - not really we can go about here. Need more information then just "not working"
round brambleBOT
@dense kraken OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
zenith widget
@trim hollow What is the issue you are facing?
copper pawn
I have not used this in over a year I removed my email and just re added it and now its working again
dense kraken
Thank You
zenith widget
@copper pawn So you are getting tips now?
snow wedge
hypecup question: when i load/reload my overlay with the hypecup, it only fills with recent follows, not any subs, bits, or other events from my recent events, how do i get these other events to refill the cup?
copper pawn
Ye when i re put the email in its working now from a paypal
will try it with a card payment in the morning
dense kraken
Thanks @copper pawn Ima go do that
trim hollow
@zenith widget I changed country, and I have no way to change it in the SE PAY
round brambleBOT
@trim hollow Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you
limpid rampart
anyone know how to get the media request widget?
zenith widget
My overlays -> open overlay editor -> (+) -> search on top -> media -> follow the highlighted options
lucid rapids
hello all
dense epoch
I'm struggling to understand the variations and what order they fire in
the % doesn't seem to be working
lucid rapids
i am having difficulty starting stream thru obs. everytime i start i get a message to check my stream key.....which i have done over and over. i have yet to stream thru obs at all because of this....i mande some vanilla overlays and im trying to see if they work. SEND HELP. IM NEW TO STREAMING.
round brambleBOT
@steady crater Please follow our community rules:
- No advertisement or stream promotion
- Respect ALL server members
- No NSFW/NSFL
Thank you
zenith widget
@dense epoch If the conditions in the variation matches, the alert box triggers that specific variation
having the same variation with the same condition and changing the % change to trigger just makes the random choice between the variation more specific
dense epoch
i'm more confused over the order
I'm assuming if I have two of the same, I set one to 50% and one to 100%
zenith widget
Order doesn't matter
dense epoch
If I set both to 50%, then sometimes the default alert fires
zenith widget
the 50% chance one can still trigger if -> the random choice picks the variation and if the dice roll hits the 50%, if it doesn't it will go back to the 100% variation
dense epoch
Is there a priority list for the types of variations?
zenith widget
Yes - if conditions match and the % chance to trigger is hit
dense epoch
How do I make a tier 3 fire over two resubscriber variations
or does it always override
i think i figured it out
community gifts > gifts > tiers > tier 1
and then it goes bottom to top
sour swan
Hey team! Got a bit of an issue, all of my alerts are working great in the SE overlay editor but when it OBS they're not playing any audio. Havent changed any of my output devices or source settings as far as im aware and all other obs sounds are working great... any advice?
round brambleBOT
@sour swan OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
sour swan
This is already ticked
zenith widget
Disable it then
zenith widget
which overlay?
sour swan
AlertBox
zenith widget
!cache
round brambleBOT
Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page
zenith widget
this
as i'm hearing the sound in my OBS
or try and remove the browser source
restart OBS and then add it again
zenith widget
!audiomonitoring
round brambleBOT
If you are not hearing your Alerts and/or Media request, you are most likely using the "Control Audio via OBS" option in your browser source properties.
To make sure you hear the alerts and the stream also hears them, follow along the screenshot bellow.
https://cdn.discordapp.com/attachments/199460642975907840/685371800456134686/unknown.png
zenith widget
next thing that comes to mind
grave root
There doesn't appear to be a better chan to ask this: I cannot get my Commands.xlsx to import from 'ankhbot' aka Streamlabs chatbot
sweet socket
What error are you getting?
sour swan
Got it working, i believe it was because i didntr have "control audio via obs" ticked
grave root
"Import failed Want to try again?"
Currency.csv worked, Quotes.xlsx worked... Command.xlsx doeesn't
zenith widget
Open the commands sheet, make sure there are no empty lines or commands with no responses in them
grave root
oh, like the commands to execute sounds?
leaden wraith
Hey, where can you change the wording of this on the bot
zenith widget
@leaden wraith if you are looking at the default command - disable it and make your own custom one
@grave root if we don't support them, then yes, but we add commands at face value mostly
if its an unsupported variable, we add it as is
grave root
removing the sound commands worked, Thank you very much
worthy swan
Hi - I reached out the other day regarding a 404 - Not Found error on my streamelements chat stats page (due a name change a few weeks ago). Still getting this error
zenith widget
Whas your old channel name?
worthy swan
xBR1MST0NEx
zenith widget
done
worthy swan
Itโs working now! Thank you so much! ๐
leaden wraith
I have an issue sometimes, especially with alerts that use TTS, that the alert will play, and then when the TTS kicks in the alert will play again over the top of it
loud dove
hello i seem to be having an issue with my host alert it doesnt trigger the alert if someone is in chat and they do it and i put the settings to 0 so it shows everything
no variations set up as well
and host alert is not filtered out
round brambleBOT
@loud dove Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
Note for Mixer streamers: The above 2 filters currently apply for Mixer and we are aware its actually not how Mixer hosts work. We do plan on changing it, but no ETA on when.
zenith widget
@leaden wraith known issue with .webm files currently. Change the .webm file or mute it and place a new sound file
wicked lark
Hello! Does anyone know how I can set Stream Elements widgets fonts to use the Bold version? I keep finding cool fonts but I want them to be thicker. I can't seem to find anywhere to change it to bold (or even underline or italicized)
zenith widget
Usually you can add "bold" into the custom font name
if it supports it
but some custom fonts come predefined if they can be bold or not
wicked lark
Hmmm ok. This particular widget doesn't allow custom fonts it seems. Just Font Family
zenith widget
ah, thats a custom widget
you might have to ask the creator of the widget if they can implement custom font usage
mental basin
Just need some help
When I do the auto configure thing it finishes. And then when I stream people in chat are saying itโs laggy for them. But when I watch it on my phone itโs fine.
And they say itโs like 2 FPS but in obs it saying 60
round brambleBOT
@mental basin For the best OBS support, please join their Official Discord @ discord.gg/obsproject
analog sand
Hello, can some1 help me? in my streamelements dashboard I'm always offline even when I'm streaming?
zenith widget
Whats your username?
analog sand
@zenith widget iLomer
zenith widget
I resubbed your webhooks so now we should start seeing you go live
analog sand
awesomee! really appreciated the help! hope now its working.
lethal tide
Can I change the image that appears as a default in overlays? If so, how can I do this?
lethal tide
I wanted to put a picture of me, for easy viewing and location ๐ But thanks.
round brambleBOT
Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.
last chasm
Hello there. I got a couple of questions. is there anyone who is willing to help me ?
round brambleBOT
Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.
sweet socket
Be sure to ask your questions and someone will help you out ๐
peak pollen
if I need help making a custom command is this the right channel?
wanton pendant
hey there ๐ is groundcontrol twitch bot name changing still off? so no SE-Bot name changing while using gc?
round brambleBOT
@wanton pendant Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.
wanton pendant
thx support ai ๐ my twitch username is corlexys
last chasm
oke so, I have a couple of Widgets installed on my overlay page on SE.
The only problem is that it looks like it is stuck in old settings. I save stuff and some things change but other things stay in the old settings. For example I have A badge metric Widged. I save the timer to 1 sec to see how it works, then change it back to 60 seconds and save it again but it keeps on going on the 1 second timer.
zenith widget
@wanton pendant restart GC now
round brambleBOT
@last chasm Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page
wanton pendant
@zenith widget thank you so much, have a great one ๐
peak pollen
Ok, so I stream Animal Crossing and there are dodo codes, and they change a lot. Is there a way to create a custom command so i can do something like !newdodo (code) and then when other people in chat do !dodocode it'll display the new dodo code I last put in?
last chasm
I did that but even in the widget editor it stays on the old settings.
zenith widget
@peak pollen that would involve some 3rd party API that fetches the codes and then can be provided via the custom command.
peak pollen
i wish i knew how to do that hah
zenith widget
@last chasm saving and then refreshing the editor with CTRL + SHIFT + R might help
@peak pollen then not possible :/
peak pollen
ty for the help!
last chasm
@zenith widget nope did not help ๐ฆ
Also the Other rotating feed widged that i have installed does not show the total Follower/Subscriber amount. Any idea why?
zenith widget
What is your username?
last chasm
theaphahowler
zenith widget
I think i managed to fix the total followers and subs amount
Now sure which widget you were looking at, as those are from Harris' discord.
As for the stuck settings one, can you point out exactly which widget and which settings are reverting?
last chasm
The Badge Metric Widged
zenith widget
Have you tried saving the overlay before reloading?
last chasm
yep today i already saved it a couple of times.
Also, wich rotating one did you fix ? because i have refreshed the "rotating numbers" one but there are still no numbers visible. only the icon
zenith widget
I can 100% say that the badge metric widget overlay has not been updated for 12 hours.
zenith widget
As for the number rotation widget
check in with the creator of the widget as to why its not pulling the totals
last chasm
yeah i did. he is live today doing a 24 hour stream but he is not reading my chat messages
zenith widget
i don't see any updated overlay
and i just exited out of the editor for the rotating numbers
leave a message in his discord not his chat
weak delta
By adding a display capture to OBS.
Then hitting the "start recording" option on OBS.
lament blade
Thank
last chasm
The updated 12hours ago was yesterday evening when I reinstalled everything because I had the same problem even after reinstalling the entire widget.
@zenith widget is there a way that you can maybe reset the entire overlay thing
So i can start fresh without buggs?
zenith widget
What browser are you using?
And to restart an overlay is basically deleting it and making a new one
last chasm
i am using google chrome as default browser
gleaming creek
So if stream Elements comes up in my stream when Iโm live that means that the bots in my channel right?
zenith widget
yes
last chasm
@zenith widget i deleted all the widgets and i'm going to try reinstall all of them
dire saffron
Hello. I got a problem, that i dont have Streamelements charts like media request in my OBS and cant activate them trough viewe>docks etc. Already reinstalled SE plugin.
ionic kelp
@dire saffron That's done through the streamelements option up top.
dire saffron
@ionic kelp Thanks! it worked! ๐ Im back to streaming afterm onth and couldnt get trough that obs settings again xD Thanks a lot โค๏ธ
fervent laurel
Hi, Have an issue where host alerts don't come up and iknow others have the same issue is there any fixes?
graceful void
Hello there! I have one question. Is there any way I can make my alert text last longer?
round brambleBOT
@fervent laurel Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:
- All hosts coming from an online channel with at least 1+ viewer
- Auto host events with at least 1 viewer - only from a channel that just went offline
Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
Note for Mixer streamers: The above 2 filters currently apply for Mixer and we are aware its actually not how Mixer hosts work. We do plan on changing it, but no ETA on when.
zenith widget
@graceful void The text can stay up on screen depending on the duration of the alert it self
graceful void
Cheers!
cyan wadi
i really need twitch followers any advice?
zenith widget
Research on Google
livid stirrup
Hi I was just wondering if there is a widget or command that can be used to auto greet a specific user the first time they send a message in your chat?
I'm setting this all up on PC though not mobile?
minor marsh
How do I add a welcome to the stream on YouTube
zenith widget
@livid stirrup We don't have a greet module for the bot.
minor marsh
Keizar how do I add a welcome to the stream
zenith widget
@minor marsh since you ask in multiple channels I answered you in #helpdesk-youtube
oak creek
zenith widget
works fine for me
ruby chasm
Good afternoon. Can I change the withdrawal of funds to streamelements from donatepay.eu to donatepay.ru for my account? it all depends on it (I wrote in support of donatepay and they said that on .eu they cannot offer me good conditions for using the system.
waxen radish
how do i set up a bet command for my viewers to bet on an fm game?
zenith widget
@waxen radish If its for a bet in a game, we first need to have an integration with said game. If the game doesn't provide said integration, then you will have to make due with our contest system for betting of out game outcome
@ruby chasm If im not mistaken you can integrate DonatePay via their site towards us.
Disconnect the current donatepay connection from here: https://streamelements.com/dashboard/account/integrations
and then see if there is a connect button from the other site
waxen radish
the bet is for an outcome of a game i play in fototball manager2020 @zenith widget
football manager 2020
prisma relic
you can use the https://streamelements.com/dashboard/contests tab @waxen radish ?
run that before you start the game. then you can reward at the end of the game
waxen radish
yes pj thats what im looking for thanks!
ruby chasm
@zenith widget that's all i see
zenith widget
I don't see anything connected on your account.
That would mean that donatepay.eu is not connected to your account most likely
so proceed to the other steps
lament blade
ive made a overlay but how do i get the overlay to appear on my stream?
round brambleBOT
@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and โ โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4
tender salmon
With the banned words filter, is there a timeout length for permaban? I know with some bots at least it's -1
ruby chasm
@zenith widget
I have a withdrawal connected to donatepay.eu
zenith widget
@tender salmon 0 for purge -1 for perma
tender salmon
Cheers @zenith widget
zenith widget
@ruby chasm and if you disconnect that and try to connect via donatepay.ru?
waxen radish
my followers have went up to 36 my stream overlay still say 36 on and hasnt updated it how do it update it?
ruby chasm
@zenith widget How can I try connect on .ru? If I click the button, it automatically authorizes me to .eu
waxen radish
do i manually have to update it everytime?
do i have to manually change this everytime or does it update itself?
prisma relic
it'll update itself ^ if the overlay is setup correclty
waxen radish
can you help me set it up correctly i thought i had
zenith widget
@ruby chasm Check via the donatepay.ru website
waxen radish
should the end goal end be for that day rather than 1000 days time?
maybe thats why it wont update until the end date
round brambleBOT
@waxen radish To reset goals:
- from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
- from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs
lament blade
Hey guys i need help how do i change the name of my points
ruby chasm
@zenith widget donatepay support said they donโt have such a feature on the site. nothing can be integrated on their part. Or am I misunderstanding you?
prisma relic
https://streamelements.com/dashboard/loyalty @lament blade
zenith widget
Then its just .eu then @ruby chasm
lament blade
Oke ty
ruby chasm
@zenith widget Those. can't you help me reconfigure output to .ru?
zenith widget
no - if there is no way to connect via .ru towards us, there is no integration
i wasn't aware that there was an .eu and .ru
random bear
Hey guys is there a bot for discord. If anybody follow me on my twitch they get a role on my discord automatic if they join my discord?
prisma relic
Only Subs can link to Discord
random bear
Ok
prisma relic
...it's not possible for bots on Discord to read Twitch (or other integrations)
eager cosmos
Hey SE, Ground Control continuously shows me this message and every time I press 'continue setup' it does nothing. Just popped up one day and won't go away. I tried uninstalling and re-installing but nothing.
random bear
Oh oky yea i just want to make my discord a bit fun and try to grow a community on twitch. Im a new streamer
So i cant have my twitch feed on ny discord?
prisma relic
you can't read user data between the 2 services. So if someone follows you on Twich you cannot get their Discord ID. and vice-versa. If you get a Discord message you can't get their Twitch name.
lament blade
is it possible to have my recent followers , subs etc pop up on screen or not?
random bear
@lament blade you can do that with an overlay
round brambleBOT
@lament blade New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.
New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart
Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview
ionic kelp
@random bear As we don't have discord integration you'd need to use another thing for that integration. Please take any more of this topic to #general-chat
tidal crown
hey guys, i'm trying to change the connected PayPal Email for tipping, but for some reason, SE dosen't recognize any tips made to this new email, only the old one... Could you guys help me out?
tidal crown
hey @zenith widget already tried that. but for some reason the tips don't get trough SE with this new account, it dosen't show on the activity feed, nor the tipping history. Hovever, if i switch to the old email, it does work...
zenith widget
Here is things to check:
- Is the transaction showing up in the new account?
- is the tipper receiving an error?
- Is the tipper being deducted the amount they are tipping? If yes, ask them to provide you with the transaction ID and then contact Paypal and see what the issue is
round brambleBOT
@tough nova For the best OBS support, please join their Official Discord @ discord.gg/obsproject
tough nova
righto
tidal crown
@zenith widget ok, i have no idea what happened, but as soon as i logged in my paypal account, at the paypal website, all the pending donations went trough SE. tested a new one and its working! Thanks for the help
pastel schooner
hello everyone i just have a question if someone can help out every time i try the action button on stream elements for tip or followers it shows up but with no sound i have to mute and unmute it to work why is that?
prisma relic
are you checking sound on the website https://streamelements.com/dashboard/overlays @pastel schooner ? or through OBS ?
plucky crystal
I've made StreamElements a mod on my channel but there aren't any posts when I do chat commands, either in my OBS or Stream Manager screens
plucky crystal
but they're not
weak delta
Default or custom commands?
plucky crystal
either/or
weak delta
What's one of the commands you created?
plucky crystal
I imported from Nightbot
weak delta
I don't see StreamElements in your channel, Did you join him via the Dashboard?
plucky crystal
yeah through roles manager
weak delta
No.
You made him a mod.
But from the SE dashboard, did you invite him?
It would say "Join Channel"
Main Dashboard screen.
I see you, Streamlabs and Nightbot but no StreamElements in your channel.
plucky crystal
Where's the SE dashboard? o.o [is clueless sorry]
weak delta
On the StreamElements website.
visual cloud
In my stream the !watchtime command doesn't work. I looked up numerous YT videos and nothing helped. I turned Loyalty settings on, I compared the coding in the command to my friends that works and its the exact same. I modded the bot in the chat, whenever someone puts !watchtime it says they've watched for 0 seconds. Any settings I'm missing?
weak delta
@plucky crystal 
plucky crystal
thanks x3
round brambleBOT
@visual cloud 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly.
There is no direct link between watchtime and all-time points.
It canโt be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time.
Giving points to a single user does NOT affect all-time, only when giving to all in chat.
wraith phoenix
when i change the text on the them nothing happens
weak delta
On... what?
wraith phoenix
streamelements editor
deft depot
how do i move the chat over to the place made for the chat in this pic? and also how do i add my socials to the places made for them
visual cloud
Thanks bot ๐
weak delta
@deft depot On the website, you move the chat widget to the space there.
deft depot
thanks
weak delta
I've really no idea what you're talking about @wraith phoenix - there is a lot of texts you could edit. You might be editing the wrong section of the particular widget that you're modifying.
prisma relic
@wraith phoenix a screen capture is very helpful (VERY MUCH)
wraith phoenix
when i click on your name and then go to the layers where its selected and i change what it says nothing happens with the theme
weak delta
Click the settings on the bottom @wraith phoenix then try and edit it there.
@deft depot I would delete that and repost it without the address bar.
wraith phoenix
ty
weak delta
And @deft depot You just move and adjust the size of the widget.
deft depot
omg tysm i forgot to full screen
weak delta
When you added the chat box widget, a box appear in your overlay editor... just resize and move it like any other widget it until it's in the boundaries of the graphic you want chat to appear in.
eager cosmos
I've recently changed my username on Twitch and because of this the stream elements bot isn't showing up in chat when commands are entered. I've tried re-modding it and also unmuting it but it's nowhere to be seen. How do I go about getting it back in there?
deft depot
oh wait so the chat will already automatically be in the chat box?
honest junco
how do i put a follower overlay so i can see on stream that someone is following me it doesn`t work with my obs live
weak delta
Yes, chat will appear within the widget.
Go spam your chat on Twitch after you add the widget and you'll see it.
deft depot
ok thanks, and for all of this to appear do i have to start stream from obs or can i just use obs to go from scene to scene after starting to stream on my ps4?
weak delta
If you're streaming to Twitch from OBS anything you have in your scene will appear on stream on Twitch.
If you're clicking the "Start Stream" button on OBS on your PC.
Consoles don't natively support overlays so you have to send the PS4 video signal to your computer and OBS then stream from OBS.
Capture card magic and all that jazz.
deft depot
how do i send the ps4 video signal to my computer and obs then stream from obs exactly?
weak delta
That's above my pay grade.
deft depot
ok
lament spoke
Hello there, I have one question. I am from Serbia and cannot activate SE.tip is there a way I can do that, cuz I dont want the only option to be paypal,
Thanks in advance
weak delta
Capture cards, using your PC monitor for your PS4, stuff like that @deft depot
lament spoke
how do i send the ps4 video signal to my computer and obs then stream from obs exactly?
@deft depot Send me private I will explain it to you
I am doing that easily
weak delta
@lament spoke
Viewers from any country can send a tip through SE.Pay. Streamers must be over 18 years old and have a bank account under their name in one of the following countries: Austria, Belgium, Czech Republic, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Spain, Switzerland, United Kingdom, United States.
lament spoke
Thanks, but I am streamer, not from those countries ๐ is there a way you can add one more country there? :0
As I am from Serbia, I cannot add anything else except paypal?
pastel schooner
yes im checking them on the website but it gives me a msg on the bottom right corner that it was sent but its muted
weak delta
I think it might be your only option @lament spoke
prisma relic
what browser are you using @pastel schooner ?
pastel schooner
google chrom
lament spoke
@weak delta Thanks for your help, I really love Streamelements, but I guess my only option that supports everything is streamlabs for now ๐ฆ
pastel schooner
google chrome @prisma relic
prisma relic
open the the inspector; press ctrl+shift+i in the chrome window.
rancid lintel
Hi i need help for something
weak delta
Shoot.
prisma relic
go to the console tab, and clear that.
rancid lintel
I did my alertbox but i put different sound on it but everything is the same sound after !
Like imagine i put my donation sound it puts my donation sound everywere
pastel schooner
i did that what next @prisma relic
weak delta
So you changed the sound on your donation alert and now the same file is configrued to every single alert @rancid lintel ?
weak delta
I do not but that's strange, hmm.
prisma relic
try to emulate an event @pastel schooner
weak delta
You check all the other alerts and they're definitely confiugred to that sound?
rancid lintel
Yeah
weak delta
It isn't a trick of the emulation perhaps a misclick?
prisma relic
do you see any red in that console?
rancid lintel
Wdym ?
pastel schooner
still the same it showes me a msg in the right bottom corner that it was sent but its muted @prisma relic
lament spoke
@weak delta Hey, I have one more question, dont know if that can work. I have sibling that lives in US, can she register SE.tip from there on my account?
rancid lintel
And my donation alert is not even poppin in my screen when people donate its weird
weak delta
Oh, that'll be for a professional to answer. I've read that parents can sign up on behalf of their children but I don't know the particulars. @lament spoke
You'd need a red or even blue person to confirm that.
lament spoke
How I can contact them ๐
weak delta
Ask in a little bit when there are some active pro's here.
lament spoke
Okey, thanks ๐
pastel schooner
okay one sec
prisma relic
that's a question ummm.... it's more of a legal thing if i read what Abroad is saying
prisma relic
there's like tax laws and stuff
pastel schooner
@prisma relic
prisma relic
click the speaker ^
weak delta
