helpdesk-twitch

[round bramble]

@rustic quiver Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

@cobalt sonnet OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

[wary halo]

disable that ^

[cobalt sonnet]

disable it?

[round bramble]

@wintry grail If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[wary halo]

disable it?
@cobalt sonnet the thing in the bots description

[cobalt sonnet]

Thanks!

[hot summit]

my comands don't work.... a have changed my nick on twitch and change my login on elements, but dont work again......... help me guys ❤️

[whole ermine]

Rubben i dont have anything like that in my obs

[round bramble]

@whole ermine OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

[wary halo]

same thing, disable that ^

[whole ermine]

Im using obs studio

[wary halo]

[round bramble]

@whole ermine Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[fleet prairie]

I don't really know where this belongs, but I need help -
I'm streaming my PS4 to my laptop through the remote play thing, and when I try to Game capture it, it's just a black screen. I have an Intel graphics card, I think. So, I don't know how to fix it. And if I just window capture, then I can't watch chat while I play.

Any idea what to do?

[whole ermine]

Already tried that didnt work

[cobalt sonnet]

same

it didn't work

[round bramble]

@hot summit If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[wary halo]

@cobalt sonnet @whole ermine try deleting the browser source and add it as new again

[crimson moat]

How do I remove the extra gray area

its causing this

[whole ermine]

Still not working

[wary halo]

the extra grey is the size of the overlay 😛

[cobalt sonnet]

same

[round bramble]

@fleet prairie Due to the way laptops are designed, your system must be configured to run OBS on a specific GPU, depending on the type of capture you are trying to do.

For Game Capture and Window Capture (recommended), your system must be configured to run OBS on your laptop’s high performance GPU (default); for Display Capture, your system must be configured to run OBS on your laptop’s power saving GPU (iGPU).

If you are running Windows 10 1903 or newer, use this guide for instructions on how to configure your system: https://github.com/obsproject/obs-studio/wiki/Laptop-GPU-Selection-Windows-10

For instructions on configuring an older version of Windows (you should consider upgrading), use this guide: https://obsproject.com/wiki/Laptop-Troubleshooting

[wary halo]

@whole ermine @cobalt sonnet do the new events show up in the Activity Feed?

[whole ermine]

yes

[cobalt sonnet]

yes

[wintry grail]

Changed from Bricey823 to Briceicles

[rustic quiver]

Ugh; I still can't get it to work; I'll come back tomorrow......

It's after 4am, I'm too tired for this. 😂

[whole ermine]

When i click the replay button they show up in the emulator but not on my obs

[cobalt sonnet]

same Tomaszeel

for me they just appear as black

i thought it was a problem with obs so i tried streaming to twitch. but it is still black on twitch

[wary halo]

okay, i'm going to ask around internally about your issues

[cobalt sonnet]

Thanks RubenSaurus, i appreciate it

[whole ermine]

Thank you

[crimson moat]

Tipping $20 to get this stuff all transferred from slobs to studio with StreamElements

So frustrating

[wary halo]

?

[crimson moat]

So the advice before was awesome! It worked out great. You guys got me relatively where I needed to go!

However now I'm lost since I customized on the stream element page

now I cant move the gray area back

and its causing a black box

I posted pictures above but ill repost

[fleet prairie]

What the bot told me didn't work.

[wary halo]

the native resolution of the StreamElements overlays is 1920x1080 @crimson moat so you should add it at that resolution in OBS too

[round bramble]

@fleet prairie For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[wary halo]

don't repost, i saw the pics

@crimson moat

what is the box with the outline?

[crimson moat]

The chat box

[wary halo]

because it's not set to the outer dimension of the overlay

[crimson moat]

I have a black outline/drop in back

[young cosmos]

hi

[patent sandal]

Hey guys i have a really weird problem when trying to setup my alerts. I recently switched from streamlabs to streamelements. And i made a custom follower alert. All was good, and then i added the donation subs etc alerts and those are always cut off. The only way i found to fix this is to make the obs ''box'' bigger but then the other alerts in the streamelements overlay arent where the website says its supposed to be. Am i doing something wrong here?

[young cosmos]

how to import overlay from other account to the other>

?

[wary halo]

Hey guys i have a really weird problem when trying to setup my alerts. I recently switched from streamlabs to streamelements. And i made a custom follower alert. All was good, and then i added the donation subs etc alerts and those are always cut off. The only way i found to fix this is to make the obs ''box'' bigger but then the other alerts in the streamelements overlay arent where the website says its supposed to be. Am i doing something wrong here?
@patent sandal StreamElements overlays are 1920x1080 by default

check in the browser source properties if the overlay is set to that in OBS

[patent sandal]

Ah that makes sense, my screen is smaller than that

Will attempt it now, thanks in advance! i will let you know if it works

Holy shit man, was fucking around with this for 2 hours straight and that just did it

Thanks man! really appreciate it :)

[late lion]

It wont let me start a stream

what do I do

[patent sandal]

Did you put in your stream code?

[late lion]

I reset it

[patent sandal]

In OBS

[late lion]

Where do I do that

[patent sandal]

Settings --> stream --> ''stream key''

The key is found in your twitch account settings

[lusty kindle]

My streams don’t save

[late lion]

Where do I enter it in OBS

[jade remnant]

if youre streaming on twitch theres no need for a stream key

just connect your account

[late lion]

Theres no option to start a stream

[jade remnant]

view > docks > controls

[wary halo]

My streams don’t save
@lusty kindle i believe i send screenshots yesterday on how to do that

guess you missed it?

[celest plaza]

I wondered if someone can help me. I have a huge opportunity tonight to stream on another channel. How do I do that, I have the stream key, I guess I just change that in obs then I’ll have access?

[patent sandal]

Pretty much yes @celest plaza

[celest plaza]

Settings, stream and then change the key?

[patent sandal]

Yeah thats pretty much it

[celest plaza]

I guess I’ll need to disconnect my account.

[amber obsidian]

is their a way to have audio redeemed as well us other variables packaged neatly into one command? ${user} panicBasket Just Lost ${user.points} panicBasket ${pointsname} - LUL HAH! J/K LUL ${redeem rigged}

[celest plaza]

Thanks for your help @patent sandal

[patent sandal]

No worries man, its how i always do it with my alt account. Just dont forget to change it back 😉

[lament blade]

text using the lobster font gets cut off at the end of the text box, any way to fix?

[sly grove]

i can't get me Ground Control on my screen

its poping up somewhere random

[worthy salmon]

Hey

what are 'Big Bucks'

[wary halo]

your channels currency?

you can change the name in the loyalty settings

https://streamelements.com/dashboard/loyalty

[worthy salmon]

oh, is this Streamelements

my bad haha

[sly grove]

i can't get me Ground Control on my screen
its poping up somewhere random

[lament blade]

Guys

How can i make

that stream elements

[tardy depot]

what

[lament blade]

will write my socials

like every 5 times

5 mins *

[wary halo]

https://streamelements.com/dashboard/bot-timers

[lament blade]

if I upload 60fps video to an overlay, will it stay 60fps?

Thanks

[wary halo]

if you set the browser source to play at 60 fps then yes

stop posting here

you've got an answer in #general-chat

[lament blade]

can I set the preview to 60fps

[acoustic vault]

Hello! Maybe I'm not the only one but reddit sent me here with this problem. I'm trying to setup my alerts in SE, I've added the URL into my OBS but nothing shows up when I test them. Any clues how can I solve this issue please?

[young cosmos]

guys

why i cannot use this?

in my overlays tab

anyone?

[elfin marten]

Hi,

Who can help me with information, what command can I use to see how long a person is on my live?

Thanks

[sacred walrus]

Why doesn't my StreamElements Obs Activity feed show donations?

[lament blade]

How my friend can make me super moderator ?

he gave me full control

already

[round bramble]

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lament blade]

donations that allow clips wont upload the link

or display the clip

any way to fix?

[acoustic vault]

The Alert box isn't working.. It doesn't show anything in OBS or in Live Preview.. what can I do?

[rapid siren]

How do I stream mobile games

I want to stream Brawl Stars

[young cosmos]

hey how to close account

i cannot close it

very helpful thanks

[round bramble]

@acoustic vault To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[strong kernel]

@young cosmos If you don't have any other streaming channels connected to your account, or if you do but they don't have any overlays, then that button will be grayed out.

@elfin marten Are you referring to the default !watchtime command? Note that it only starts counting up from 0 once you enable loyalty in your account.

[jovial void]

can someone help me out really quick?

[round bramble]

@jovial void Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[jovial void]

Im trying to set up the loyalty points system and i dont know whow to set up the commands in chat so im able to do !points add and stuff like that. how do i do it?

[strong kernel]

@sacred walrus Did you disable the filter that shows them? I see one there from two days ago.

@lament blade The User management section of their account.

@lament blade The option is tied to the media request section. You need to have a media request widget in your overlay to display the video on stream, and you need to click play on your own.

@young cosmos The "Close my account" button in https://streamelements.com/dashboard/account/security

[young cosmos]

how to transfer channel cause it always says claimed

it wont close

[round bramble]

@young cosmos Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[young cosmos]

i dont know why

[strong kernel]

@young cosmos Closing accounts is not automatic. It sends us a request. If you didn't get an error, then the request went through.

[young cosmos]

oh my god

now Ive all tested with youtube facebook and twitch

ive requestted from all of them cause im frustrated

[acoustic vault]

I'm not trying to add the overlay. I'm saying that the Alert box is not working for me.

[young cosmos]

:3

damn

[strong kernel]

@acoustic vault The instructions were sent to ensure you followed them, as the most common issue ends up being someone not putting in the right dimensions. Please screenshot your browser source properties with the URL hidden.

[young cosmos]

how long it will take btw?

[strong kernel]

@young cosmos Depends on dev workload.

[young cosmos]

oh well

thanks

[runic oxide]

I'm having a problem with tts not playing for under $3. must be a setting i missed somewhere

[strong kernel]

@acoustic vault Your browser source properties. In OBS. Not the overlay.

[round bramble]

@acoustic vault OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

[strong kernel]

@runic oxide Did you enable TTS in each individual variation? Variations have their own TTS toggle.

[runic oxide]

yes, all variations will work at $3 but not $2

[strong kernel]

@jovial void Commands are in the Chat commands section of your account, and those specifically in the Default commands section therein.

[acoustic vault]

The thing is, the alert box isn't working even in live preview on web... It's not a thing in OBS actually.

When I "Emulate" a follow/sub/donate alert, it doesn't show up on preview tab.

[round bramble]

@acoustic vault You can test Alerts via the Emulate bell on the lower left side of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Preview LIVE on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/vtulg9

[acoustic vault]

I found the issue.. seemed like my alerts were paused from the OBS Live. Sorry for the trouble 😦

[runic oxide]

[strong kernel]

@runic oxide You're not gonna like the answer.

[lament blade]

Hello

[runic oxide]

@strong kernel

[strong kernel]

@runic oxide It seems to be specific to that particular created widget. If you make a new one from scratch (do not duplicate), it should work fine.

[runic oxide]

OOF

thanks

[round bramble]

@lament blade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[runic oxide]

can i duplicate the alerts and carry them over or no? all from scratch?

[strong kernel]

@runic oxide Again, do not duplicate.

[runic oxide]

understood

[supple shadow]

im unable to set a custom chat bot name in ground control even tho i have all the requirements hit

[strong kernel]

@supple shadow Restart Ground Control.

[supple shadow]

i have

[strong kernel]

Do it again.

[supple shadow]

ok its there now

[lament blade]

why does it say {user} in chat

[strong kernel]

Because it should be ${user}

[golden hatch]

who knows how to get the spotify widget that shows what song is playing

[strong kernel]

We do not have a Spotify integration as Spotify asked us to remove it.

[golden hatch]

ok

[fallow maple]

@ionic kelp hey, my chat stats page is back now, ty. what was the problem? it seems to have failed to track my entire previous stream tho 😕

[whole mango]

Is there a way to loop an alert video?

Instead of having to re-render the whole thing to match the alert time?

[strong kernel]

Gifs loop, videos play once.

[whole mango]

No way to loop a webm then?

[strong kernel]

If you want any other behavior, it will need to be custom coded.

[whole mango]

Fair enough.

I wish I knew just a little bit more about it lol

I know something like a video loop would be pretty easy to implement.

Thanks for the info.

[lament blade]

Hey guys I need some help

[round bramble]

@lament blade Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[lament blade]

I need help as everytime I try to import a file off my phone to a reward or background it just won't let me can you help please

[crimson moat]

What is the bot chat command to add a song

Also how do I switch up the text someone recieves when joining the channel or following

[round bramble]

@lament blade Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.

[lavish compass]

Hi guys, why my donation alerts dont work? I only get notification on phone

Everything is set well, and not even in donation history on site, is like is no donation

[strong kernel]

Because you're using a Streamlabs donation link.

[obtuse loom]

I had commands setup to quickly change my multi stream link but it seems to be messed up. Anyone have any advice?

[strong kernel]

Paste the command responses here.

[obtuse loom]

actually it started working again think it was a server error thank you 🙂

[lusty kindle]

My streams don’t save

[lament blade]

Does anyone know if alerts work on Xbox ?

[strong kernel]

Consoles can't support overlays on their own. You need to use a capture card or remote play and stream via your PC.

@lusty kindle What do you mean?

[lusty kindle]

I can’t see my streams after I finish them

No one can

[lament blade]

But like a sound when someone follows or a picture will that work on xbox

[strong kernel]

@lusty kindle That's a Twitch setting, in your Twitch dashboard.

[lusty kindle]

Ok

[strong kernel]

@lament blade That's an alertbox in an overlay.

[lament blade]

Oh so I can't have any sounds or pics on stream at all?

How do we access twitch dashboard?

[strong kernel]

On Twitch's website.

[lament blade]

Ok thanks

[knotty rain]

Hello, there are still no way to disable "!voteskip" response in chat?

[ionic rampart]

hello

anyone can help me?

in my chat just me can ask for music

my viewers can ask for musics

[abstract hemlock]

@ionic rampart yes they can, you need to enable the viewers request on the media share page

https://streamelements.com/dashboard/mediarequest/general

[ionic rampart]

i enable this..

but don't work

[strong kernel]

@ionic rampart

[lavish compass]

Guys if im not in se pay is no way to apply for SEPay?

In the country is saing there

[round bramble]

@lavish compass SE.PAY is available for streamers who are atleast 18 years old, with bank account under their name in one of the following countries and have at least 101 Follower (Twitch) / 101 Subscribers (Youtube):

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, United States.

If you meet these criteria and don’t see SE.Pay, let us know.

For information on SE.Pay payment methods, their fees, and settlement times see https://streamelements.com/dashboard/tipping/fees.

[ionic rampart]

@ionic rampart
@strong kernel ?

[knotty rain]

Someone, please?

[ionic rampart]

@strong kernel this comand is on

for all

but don't work

amazing suport of @strong kernel and @abstract hemlock

thanks

[plucky folio]

(since this applies to twitch specifically, Ill post this here too)

Btw does anyone know how to get the Awesome shoutouts widget to display the proper twitch.tv/link for any streamer instead of "vips"?

[robust gyro]

Can anyone suggest a way of getting my discord audio and PS4 audio through my headphones?

[abstract hemlock]

@plucky folio im not really sure what you mean, but maybe @light wren could help you 😉

[plucky folio]

I think I need their help specifically since they made the widget.

[charred kite]

Having a strange issue where subscriber alerts are looping during the TTS message. I only have one browser source and I have shutdown source enabled.

[robust gyro]

Am I missing something obvious or are the devs just super busy?

[knotty rain]

Maybe at second time... There are still no way to disable "!voteskip" response in chat?

[abstract hemlock]

@knotty rain customization for default command is very limitated, but please post any idea on our ideas board

[round bramble]

@knotty rain Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[whole mango]

There a way to exclude resubs from a sub goal widget?

[runic yoke]

what causes this

[round bramble]

@runic yoke Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[runic yoke]

https://obsproject.com/logs/oH9M0QzsvxZvtb5g

[abstract hemlock]

@runic yoke OBS is not running as Administrator, beside of that i don't see anything else on that log, maybe new to check your video drivers

[runic yoke]

all my drivers are up to date i think ill double check

all up to date

any idea of what could be causing this? iv tried soo much to fix it and so far nothing

[round bramble]

@runic yoke For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[runic yoke]

ill ask in there thansk

[crimson moat]

How do I disable notifications/announcements

Ive got a GROSS announcement for follower I need gone

cant remove it

https://media.discordapp.net/attachments/370226812669788161/707707338483695646/unknown.png?width=326&height=224

[woven orbit]

Hey! Is there a way to make a "one-click-setup" file for StreamElements OBS (obslive)? I am a designer and want to be able to provide a "one-click-setup" option for my clients easy stream setup!

[abstract hemlock]

@crimson moat do you have kappagen widget on your overlay?

[crimson moat]

Unwillingly

I made a bunch of custom stuff but cant add on this format for OBS worked fine on SLOBs

but elements was saying better to use obs

so now im just kind of confused

cause that looks like emoji vomit

[round bramble]

@crimson moat We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[white nimbus]

I am wonder if anyone can help me out with the video clips on stream store

[granite flare]

hello

[white nimbus]

I post a video but it wont play when I save it

[granite flare]

can someone help me with suttin pls

[crimson moat]

@abstract hemlock what the bot said

[weak delta]

Just disable the command @granite flare

[round bramble]

@granite flare Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[weak delta]

Or part the bot

[granite flare]

how

where do i go

theres no donate command in stream elements

[white nimbus]

I can play it when I click play but when I save it and play it on stream store, it wont play the video but it will play the sound

[weak delta]

Then what is appearing when your viewers type the command from SE?

[white nimbus]

oh I never tried that one out

[granite flare]

when my viewers type !donate in my chat both the nightbot and stream elements comes up

i only want nightbot

ive done it i think

yh i did

it was the tip command ah

[weak delta]

There it is.

[white nimbus]

can anyone help me out with video clip?

I can put it on the stream store the video but the video wont play when I save it, only the sound plays

[crimson moat]

Anyone able to help with the notification question

I have zero idea how to remove this notificaiton

[abstract hemlock]

@white nimbus try with gif and audio 😉

@crimson moat maybe try what the bot said 😉

[white nimbus]

the gif and audio works but I wanted the video of one of my streamer to be there

[proper path]

does anyone know why the sub goal widget shows an inaccurate sub count? its telling me i have 44 subs when i only have 7.

[abstract hemlock]

@proper path check this link (goals tab) https://streamelements.com/dashboard/session

[proper path]

cool thank you.

[crimson moat]

@abstract hemlock I am using OBS I was using SLOBS before and didnt have that notification thing occur

im asking how to remove that follow animation

because it only started happening once I was on OBS

[slim tundra]

is streamelements down? 😦 when i click profile/dashboard/leaderboard it keeps directing me back to the main page

[abstract hemlock]

@crimson moat i see, sorry i missunderstood, you need to remove the kapppagen wiget on your overlay

You know how to do this?

@slim tundra Visit https://streamelements.com/logout and then log in again

[slim tundra]

OH thank you so much

[crimson moat]

@abstract hemlock no idea

[white nimbus]

does anyone know how to get video clip to work on streamelement? I know people use streamdeck for it but is there to make it work without using streamdeck?

[abstract hemlock]

@crimson moat this is your overlay page https://streamelements.com/dashboard/overlays

[crimson moat]

right

I got that far I made a overlay

Just dont know how to remove the animations or change it up

[abstract hemlock]

great, so now edit the overlay

[crimson moat]

alright im in there

[abstract hemlock]

on the left you will see layers check for the kappagen one

and remove it

if you want to edit the any alert you need to go and find the Alertbox widget click on it and then settings

[crimson moat]

OMG Found it

LOVE YOU

❤️

[shrewd cave]

Hi! Is there a way to loop .webm files in Streamelements overlays the same way .gifs loop?

I tried to make an alert but the webm version only played through once

[abstract hemlock]

@shrewd cave you're right i don't see that option right now on the default alertbox widget maybe you need to enable the custom css or maybe a custom widget

[shrewd cave]

Okay, thank you! I’ll just get around it by making the webm video longer for now

[crimson moat]

@abstract hemlock changed all these to personal images and gifs still wont go away

[smoky tide]

Is there a way to have the alert for gifted subs be just one for the event instead of an individual alert for each?

Is that just having a variation for Community Gift?

[abstract hemlock]

@crimson moat did you save it?

[round bramble]

@crimson moat Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[crimson moat]

https://tenor.com/view/adam-levine-embarrassed-the-voice-gif-4355252

[toxic warren]

hello

how can i add an overlay from the website upon my obs ?

[wild shuttle]

Hello! Is there a way to override the Hype Boss? To add a specific person or follower?

[round bramble]

@toxic warren To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[strong kernel]

@wild shuttle There is not.

[shrewd cave]

Okay, thank you! I’ll just get around it by making the webm video longer for now

[wild shuttle]

I see, thanks!

[jade shore]

Hello! How can i upload a .mov video? It was converted in .gif

so no transparent bg

[strong kernel]

@jade shore .mov is not recommended due to the large size. We recommend .webm.

[short oriole]

Having trouble getting my webcam video in my new overlay.... any ideas?

its just not showing up when i bring it to my obs

[minor stone]

how do i skip tts

[strong kernel]

@minor stone Skip alert button.

@short oriole Did you add your webcam feed as a source?

[short oriole]

yes

[strong kernel]

Screenshot your OBS please.

[short oriole]

okay gimme a sec

[jade shore]

@strong kernel I tried but webmc does not maintain alpha (transparent), pick black BG

[strong kernel]

.webm does have transparency. If you're trying to convert your file online, it's likely that your chosen converter doesn't preserve transparency.

[jade shore]

nope, i've the project on after effect and sending on media encoder

with the webm plugin

[strong kernel]

Then you'll want to check your settings and ensure your encoder can do it. We unfortunately cannot help you with After Effects. However, for reference, our super themes are exclusively made with webm for animated portions.

[jade shore]

with .mov it perfectly works the transparency

[fervent juniper]

Is the stream elements webpage down? When I go there, all I get is blank page.

[white nimbus]

is there anyway to get video clip to work on streamelement stream store or on obs live?

[elder sorrel]

Are you using Chrome @fervent juniper ?

Working for me.

[white nimbus]

its working for me too @fervent juniper

[fervent juniper]

Ok, no not using Chrome.

[elder sorrel]

@white nimbus If I remember correctly. MP4 is not supported. Images / Gifs & I think Webm is supported for the Stream Store.

[white nimbus]

oh okay so if I clip video and put them on stream store, it wont work because it is on mp4

[elder sorrel]

Try converting it to webm to see if it works.

[round bramble]

@white nimbus Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.

[white nimbus]

yea I am doing it right now and hopefully it works but thanks

[elder sorrel]

🤞🏼

No prob. Hope it works

[white nimbus]

I am asking it in separate one because those two are two different questions

one regarding stream store and one regarding obslive

anyway thanks @elder sorrel

[mint crane]

Hello. I have a question about bttv emotes. They show up on my dashboard and chat window but for some reason they wonn't show up on my overlay in a chat box. Can you tell me why is that?

[crimson sand]

could you update my friends chat stats page? he changed his name from mlgravioli to ravipasta

[strong kernel]

@mint crane Type !emotes update in your Twitch chat, assuming you haven't disabled the command, and then clear your browser source cache.

[lethal needle]

My streamelements overlays aren't working in Game Capture HD anymore. They had been working fine for weeks and magically stopped today. Would love some assistance!

[sly fog]

How do u hire someone to do your Merch

[crimson sand]

thank you to whoever updated it ❤️

[white nimbus]

sigh it doesnt work @elder sorrel

[sly fog]

How do I hire someone for Merch

[round bramble]

@sly fog Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.

[sly fog]

Well which desk do I ask it in

[minor stone]

where is the skip alert button

[jade shore]

@minor stone in the activity feed on the obhs live, or on ground

[minor stone]

i dont have obs live

whats ground

[sly fog]

Why is no one answering my question

[paper wasp]

is there a way to create a hotkey to play a video (using S.E. overlays)?

[strong kernel]

@sly fog You find an artist and you hire them.

@paper wasp Not by default. Check #widget-share for community created options.

@minor stone http://streamelements.com/groundcontrol

[paper wasp]

ty Nethyr

[ancient otter]

Guys, the command raffle is always randomly? Because I'm doing this on my streams and is looks like the top points always win the raffle

[strong kernel]

@ancient otter It's random.

Based on who actually enters the raffle, of course.

[ancient otter]

Oh I see, so the guys are really lucky haha

Thank you so much @strong kernel <3

[strong kernel]

Yup. True random doesn't care how many times someone wins, they still have the same chance every time. People question it now and again

[hallow elbow]

Hello!

[paper wasp]

does the StreamElements bot detect commands when you DM it? is this possible?

[strong kernel]

@paper wasp No. There's no way to tell what channel you're messaging from when you DM it.

[hallow elbow]

I'm having an issue where during stream if I receive an event alert, it shuts down all of my audio and causes OBS to freeze. Any suggestions?

[sly fog]

Where do I hire them. I can’t find anyone @strong kernel

[cursive sand]

Hello there! Any tutorial teaching how to change the bot name on Twitch?

[strong kernel]

@cursive sand Pinned messages in #helpdesk-selive

[cursive sand]

Oh, THANKS! ❤️

[oblique steeple]

@sly fog Message the people in #art-marketplace

[jade shore]

how can i center an element horizontally? is it possible

[strong kernel]

@jade shore Center it completely and then move it vertically?

[ancient otter]

@strong kernel can you tell me if the ban words are censored on messages in the loyalty store?

[jade shore]

@strong kernel ok thank you, i haven't seen the "center widget"

is there a way to set a custom font?

[strong kernel]

@jade shore The custom font option in Text settings.

[jade shore]

ah ok and how can i upload a font?

[strong kernel]

You don't.

[round bramble]

@jade shore Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[fallen adder]

hi im a mod of a Twitch Channel and the Streamer wants me to add me to the editor role on Streamelements but when i click the invite link this happens

[abstract hemlock]

the streamer needs to follow this steps

[round bramble]

@fallen adder Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[fallen adder]

she did this i got the link and this came up

[jade shore]

i followed the instructions for custom fonts, and put the name of the font, but it doesn't change

[strong kernel]

Screenshot how you set it up.

[strong kernel]

Now screenshot what it looks like in C:\Windows\Fonts

[jade shore]

it looks this, but also adding "Normale" at the end it doesn't change

[strong kernel]

Did you install this font just now?

[jade shore]

yes, but it's probably that it doesn't work on obs the font? I'm just chacking there, and half fonts do not working

[lament blade]

is there a way to set a donation goal?

[jade shore]

i need to go live to test the fonts,and other text settings?

[strong kernel]

@jade shore No, if you just installed it, restart OBS.

[lament blade]

is there a way to set a donation goal tho

I need to know soonsih

[jade shore]

@lament blade On editor Labels > Tips > Goals > Tip Goal, i think

@strong kernel Ok thank you so much i needed only to restart obs 🙂

[lament blade]

@jade shore it says $10 raised but uh

idk why

and I can't remove it?

[strong kernel]

@lament blade Goal progress is controlled at https://streamelements.com/dashboard/session

[dapper night]

none of my stream elements commands are working. They used to work, but they just randomly stopped working. why is this?

[clever vault]

i use obs.live and have the stream info dock open and it never sends notifications that i go live to my viewers. any help?

[round bramble]

@dapper night Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[dapper night]

ok ill try it

[round bramble]

@clever vault Streamelements on top of OBS -> Logout -> login

[clever vault]

ok ill try after my stream @round bramble

[dapper night]

thank you!

[jade shore]

@lament blade Goal progress is controlled at https://streamelements.com/dashboard/session
@strong kernel the settings in that page, that we can set are temporary? They will get the real datas?

[lament blade]

kk ty

[strong kernel]

@jade shore That is the real data. Goals are counters that go up, never down, and aren't tied to any particular total.

[jade shore]

yesyes but if i put for example, for testing a name of a follower (because now it's empty), when it will change with the real last follower?

[strong kernel]

When you receive a new one.

[jade shore]

ok thank you 🙂

[gleaming forge]

Hi, how can you chnage the tweet that goes out from StreamElements? your dashboard for it isn't coming up for me

[strong kernel]

Disable your adblocker.

[gleaming forge]

Brill thanks!

[feral vine]

my !watchtime show 0 seconds all time

need help

[strong kernel]

@feral vine Enable loyalty and it will start counting up from 0. It will not retroactively apply any watchtime.

[feral vine]

were

?

[strong kernel]

The Loyalty settings section of your account.

[feral vine]

In twitch or streamelements ?

[abstract hemlock]

@feral vine right here :
https://streamelements.com/dashboard/loyalty

[willow citrus]

So yesterday my SE overlays stopped working in Xsplit Broadcaster. Anybody else got this problem?
I tried deleting and re adding them but they just don't show anything but an empty box...

[cobalt sonnet]

My overlays stopped working with OBS 2 days ago

One of the helpers told me they would look into it and get back to me later

[ashen relic]

Hello my StreamELements obs chat is not working I cant even type in it?

[round bramble]

@ashen relic Streamelements on top of OBS -> Logout -> login

[ashen relic]

Lol wow I am stooooopid

[warm sinew]

Sup! I have some trouble w/ follower event is not sending to your service. Can you help me with it please?

[abstract hemlock]

@cobalt sonnet Do you see the overlay on your browser ?

[round bramble]

@warm sinew Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[warm sinew]

Is it? 5e4a6ebabd377e4915a644ed

[strong kernel]

@warm sinew We've resubscribed your webhooks. You should be okay going forward.

[warm sinew]

Thank you! Can u tell me please how can i fix it by myself

?

[strong kernel]

You can't, this is a staff fix.

[warm sinew]

Got it. Thank you. Now it's working

[ocean socket]

is it possible to change the bot name in my twitch chat?

[strong kernel]

@ocean socket See pinned messages in #helpdesk-selive

[willow citrus]

Any help for my query above?

[halcyon falcon]

Is it possible to change the 8 ball command response to say something different than "the 8-ball says"

[strong kernel]

@halcyon falcon Not at this time.

@willow citrus Our overlays are optimized for Chromium, being that OBS Studio is the most popular streaming software. XSplit doesn't use Chromium in its webpage sources, as far as I know, so your mileage may vary depending on what you're using in your overlay.

[willow citrus]

All of them were working till yesterday.

[gleaming creek]

What setting do I need to enable in stream Elements for my mods to add new commands and change the title while I’m streaming?

[cobalt sonnet]

@abstract hemlock my overlays are appearing in the browser, just not in OBS. Sorry for responding 30 min late

[strong kernel]

@willow citrus If they work fine in the browser but not in XSplit, then it's an issue with XSplit.

@gleaming creek Two things.
First, you either need to make your moderators Super Moderators in the User management section, or change the !settitle command to be for Moderators or higher in the Chat commands section.
Second, you need to make the bot a channel editor on Twitch.

[gleaming creek]

Okay thank you so much

[strong kernel]

@willow citrus As an extra example, here's your event list working fine in OBS.

[proud junco]

I closed the twitch chat in OBS studio and I was wondering how to make it pop up again?

[strong kernel]

@proud junco If you're using OBS.Live, look in the StreamElements menu at the top.

[proud junco]

Ok

Thanks!

[half shard]

my overlay is not showing up in my obs

[abstract hemlock]

@half shard Do you see your overlay on your browser ?

[round bramble]

@cobalt sonnet OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

[cobalt sonnet]

im not on obs.live

[strong kernel]

Doesn't matter.

That's an OBS Studio setting.

[half shard]

it has a check mark in it

[cobalt sonnet]

i dont see that section

[strong kernel]

That'd be because that's not a Mac setting.

[cobalt sonnet]

ah

[strong kernel]

Please screenshot your browser source properties.

[willow citrus]

Thanks @strong kernel

[cobalt sonnet]

1 sec

wait do you mean the properties for one of the broswer sources i have?

[strong kernel]

Preferably one that has an overlay in it

[cobalt sonnet]

ok

[strong kernel]

Deleted to hide your URL.

[cobalt sonnet]

ok

thanks

[strong kernel]

That overlay isn't meant to display anything until you get a follower.

[cobalt sonnet]

that is my starting soon page

[strong kernel]

Oh, I read it wrong then

Well, it's working fine on PC. 🤔

[cobalt sonnet]

hmm

[strong kernel]

Gonna have to yeet you on over to...

[round bramble]

@cobalt sonnet For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[cobalt sonnet]

thanks

[ancient otter]

If i have a word banned on SE, if the viewer gets a message on my loyalty points, he can type this word? Or SE detect that is a banned word?

[strong kernel]

Do you mean loyalty points or channel points highlighted message?

[ancient otter]

on loyalty points, like 'vip message'

that shows a TTS on my stream

[shell stone]

Hi. how to change the bot name??

[strong kernel]

@ancient otter

[ancient otter]

I work for a brand

And in Brazil a lot of people are getting banned if they say 'mongoloide' and today the TTS said this message, but wasn't banned on SE

The brand is Redragonbrasil

[strong kernel]

Add it to your tipping moderation as a custom profanity filter and test it.

Banned words is for chat messages. Tip moderation is for alerts.

[ancient otter]

Right, maybe will ban the Vip Message on Store, gonna put the word

Thank you <3

[shell stone]

any help on my previous question?

[strong kernel]

You need to make the bot a moderator.

[lament blade]

yo I got like $20 and then $16 or so in donations

they aren't showing up on my paypal?

but other donations I got today are

[strong kernel]

@lament blade If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification. Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction. If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money.

[shell stone]

You need to make the bot a moderator.
@strong kernel
i did and refreshed but nothing happened

[bright ibex]

hello

quick question

when I have a media request playing, and showing, I am hearing a duplicated AUDIO source when playing through DESKTOP AUDIO. If I remove the SHOW VIDEO and only have the AUDIO I only hear the one source, no duplication... ? IDEAS?? Thanks in advance

[strong kernel]

@shell stone It takes a minute. Restart Ground Control.

[round bramble]

@bright ibex Make sure to ☑️ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/6bWXxjR.png https://i.imgur.com/yY0wcFl.png

[shell stone]

@shell stone It takes a minute. Restart Ground Control.
@strong kernel
Thanks it just pop up 👍

[lament blade]

@lament blade If a viewer tipped through PayPal but no information appears in your StreamElements account, this generally means PayPal has held the tip for verification. Until PayPal clears the tip and sends back a confirmation to your StreamElements account, no information will appear there and no alert will play, as that confirmation is the only way for us to be aware of a successful transaction. If you believe there may be an issue with the transaction, you'll need to contact PayPal support as StreamElements is only a passthrough service and never actually gets involved with the transaction or touches the money.
@strong kernel
it showed up in streamelements just not in my paypal

[minor flax]

Hey guys need help. I used streamelements because some people said it has better performance. But when I tried to use it, my CPU is getting 70-90% usage. Is it because of my OBS settings or my PC is not good? My PC CPU is core i3 2100

[round bramble]

@minor flax Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[abstract hemlock]

And remember to check the "shutdown when is not visible" option on your browser sources

[strong kernel]

@lament blade Because they're not PayPal tips.

[lament blade]

O

how does that work lol

[strong kernel]

Look at the SE.Pay section of your account.

[sacred walrus]

@abstract hemlock Hey

[rancid bane]

My link won’t show when I do the !tip command please help

[lament blade]

okk @strong kernel thank you

waiting for bank details now,

what happens if they try to chargeback it?

just curious cuz I've seen stuff like that happen lol

[strong kernel]

Well, if it succeeds, only the value will be removed, no extra fee.

[lament blade]

kk

[median copper]

can you play spotify directly through stream if streaming on xb1?

[ionic kelp]

No.

You'd have to stream from PC and even then you risk getting your channel "banned".

[thick zealot]

is the hype cup not working correctly?

i tried adding one to obs and im getting nothing

[median copper]

reeeeee

ty

[thick zealot]

anyone?

[lament blade]

Des personnes qui parle français slvp ???? J’ai besoin d’aide

[light wren]

@lament blade check channel #🇫🇷︱français

[lament blade]

Merciii 🙏🏾

[lucid rapids]

im having the same issue with obs, i have my stream key input too...

[thick zealot]

@lucid rapids same as my issue?

[round bramble]

@lucid rapids For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[lament blade]

Any idea why this is posting the same name both times? "" ${touser|sender} hugged ${touser} <3 That's the ${count Hugs}'th hug given in stream! ""

[zenith widget]

change the first variable to ${sender}

${sender} is the actual user of the command

[candid vortex]

Hi team - are there any resources on modifying the code in the CSS editor in the overlay editor, specifically for SE?

[lament blade]

oh, thanks my dude

ill try it

[zenith widget]

and change ${touser} to ${user} - thats the person who is !command ${user}(!command @keizar)

[lament blade]

yeah its working perfectly now

no way to add points to people with an @ huh?

[zenith widget]

@candid vortex You can make custom widgets, but not our overlay editor it self. Check out the description in #dev-chat

[lament blade]

says they "dont exist"

[zenith widget]

@lament blade yea the [at] borked the syntax the system is expecting

[lament blade]

that sucks

[candid vortex]

@zenith widget Can you tell me what variable relates to someone gifting subs and how many they gifted?

[zenith widget]

https://github.com/StreamElements/widgets/blob/master/CustomCode.md#alert-widget

[lament blade]

can i make a command that increases someone's points by a set ammount @zenith widget ?

[candid vortex]

This is perfect @zenith widget thank you

[zenith widget]

@lament blade unfortunately, no

[lament blade]

sad days

[thick zealot]

can anyone help with the hype cup not working? im adding it to obs but it is not working for me/not showing up on obs

[ionic kelp]

@thick zealot does it show in the overlay preview in browser?

[thick zealot]

yes

no matter what overlay i pick and add a hype cup to it wont show up in obs

even if its just an overlay with a hype cup or alerts in

@ionic kelp

[round bramble]

@thick zealot The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[thick zealot]

welp

we are in business

support bot for the clutch

[zenith widget]

👍

[crisp marsh]

What is JWT?

[round bramble]

@crisp marsh You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[midnight perch]

Anyone can help me with adding a hyperlink to a text in the overlay?

I tried to add it, but I cannot remove the blue color of the text after I add the hyperlink

[sweet socket]

@midnight perch hyperlinks don't work on overlays

[midnight perch]

Ah, that's sad

I mean it does add it, and the redirect works, but it seems it does not pick up the in-line HTML to remove the text decoration

[sweet socket]

yhea there is just no way people can click a hyperlink on your stream, it just shows video output

[woven zealot]

Can someone help me with store redemptions? My stream elements bot posts them twice when a custom chat command is used and I'd like to edit both of them. I can only access the second one from the pic below....

[zenith widget]

One is chat alerts module the other is the default response to the !redeem (and ${redeem}) command

[woven zealot]

is there a way to access that default redeem response?

[zenith widget]

Not at the current moment no

[woven zealot]

ok thank you for the help KeiZar, have a good one

[echo radish]

Hello, Where can i edit my follower alert and these stuffs?

[round bramble]

@echo radish New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[rugged star]

Weird request, I mod for a streamer who’s doing a social experiment where he’s modding every sub. We already figured out how to make a command to mod someone. Is there anyway to make one that if a user who triggers it is subbed then they get mod?

[zenith widget]

Let me guess, the streamer has placed his username as a custom bot name?

[rugged star]

Yes

[zenith widget]

I assume !modme will work with response of /mod ${sender}

and make sure that its set to sub only i gues

[rugged star]

But chat would have to be in sub only right

There’s nothing that can check if they’re subbed as part of the command right?

[zenith widget]

The command can be limited to subs only usage

[rugged star]

How so

[warped stratus]

Good morning guys, I have got a problem with the Alerbox import from Streamlabs to Streamelements because my alert do not appear and the text too. I tried to do it by myself on a new overlay but I can not put the text on the animation. Someome can help me?
thanks for reading!

If i am not on the right channel tell me and I delete the msg

[zenith widget]

@rugged star

[rugged star]

Thank you

[ionic kelp]

@warped stratus Assuming you're doing it for twitch it is.

[warped stratus]

Yeah

[warm laurel]

Hey all. For some reason my timers are not working. I have streamelements modded in my channel and they have worked before. Not quite sure what is wrong with them

[warped stratus]

That´s my problem

[abstract hemlock]

@warped stratus Go to text settings, advance and play with the margins

[warped stratus]

I did it but the problem is why Elements change my gift to put it so so small @abstract hemlock

gif*

Check private

[abstract hemlock]

That the expected behavior when you change the layout

[warm laurel]

Is anyone available to help really quick? Otherwise I can come back tomorrow 😄

[zenith widget]

What is the issue you are facing? @warm laurel

[warm laurel]

My timers for some reason stopped working.

I unmodded and remodded streamelements in my chat,and turned the timers off and back on and nada 😦

[zenith widget]

There is a written guide for timers in this channel's pinned messages

[warm laurel]

awesome thanks

[wind crag]

Hello

Anyone there?

I have a question

[oblique hawk]

Idk if I can aswer, but ask

[wind crag]

Well

You know there is extensión called overlay expert right?

In twitch

So my question is if i edit my overlays alerts And all of that and then i paste my design there

Does my alerts widgets etc will work?

[zenith widget]

overlay expert or what ever it is, is not our tool.

Explain what that extension does, so that we can more clearly understand what you are trying to get more information about.

[wind crag]

Well that extensión allows you to use overlays in your stream without having any capture card or streaming softaware

Software*

[stoic vault]

Is there a shoutout command by default, if not what would be a command variables for something like "Visit $streamer at $twitchchannel, the channel was streaming $game"

[zenith widget]

Ok so in that case, if you are using our overlays loaded with that extension - any change you to do to the overaly will be saved and should be reloaded properly via the extension

@stoic vault yes theres a template dropdown where you can choose teh shoutout command when making a custom command

[wind crag]

@zenith widget including any alerts and animated overlays?

[stoic vault]

ok just saw it. wonderful thanks

[zenith widget]

yes

@wind crag

[wind crag]

Really thanks you man

[dawn cape]

Hello I need help with command

[wind crag]

I will use your app for ever now

[dawn cape]

everytime I type !watchtime it says 0 secs, and loyalty is enabled

[warm laurel]

i followed the timer guide and set the number really low just to test and the timer is still not working 😦

[round bramble]

@dawn cape 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly.
There is no direct link between watchtime and all-time points.
It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time.
Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[zenith widget]

@warm laurel set it to 1 line requirement

and start spamming your chat

[raven jackal]

I have kapagen to make a emote explosion when someone subs. When emulating a community gif it first makes one explosion while the alert is running and then does a explosion for every sub that was gifted. Is it meant to work this way?
Kinda think it would be cool to have the mass explosion while the alert is going

[warm laurel]

can you put 0 line requirement and it will just acvtivate every interval?

[zenith widget]

ye

[warm laurel]

ok testing now

thanks for your help

[zenith widget]

@raven jackal checking

@raven jackal yes its intended

[whole ermine]

Morning, i spoke to a certain supporter yesterday and he said he has to ask around to try and find the fix for my problem and I still haven’t heard anything back from him

[raven jackal]

Okay thanks :)

[lament blade]

any way to record a specific part of the screen?

OSRS that is

[round bramble]

@whole ermine OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

@whole ermine Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[zenith widget]

@lament blade window capture

[whole ermine]

He told me all of this yesterday

Nothing worked

[zenith widget]

did you remove the browser source and add it again?

[whole ermine]

Yes

[stoic vault]

Hello me again, is it possible to have 2 channels configured in one OBS and with OBS.Live pluggin. I can make profiles in OBS but I would have to logout to OBS.Live pluggins every time I switch the channel I'm streaming on, is that correct ?

[zenith widget]

no

1 channel only

[stoic vault]

Allright!

[zenith widget]

@whole ermine i tested your overlay in my OBS and its working fine

[whole ermine]

Right

Thats weird then

Ill check soon

[lament blade]

@zenith widget can I resize window capture so it doesnt capture the taskbar

[zenith widget]

That sounds liek you are doing display capture rather then window capture

unless the window is clipping into the task bar

[high bear]

Hello! Sorry I know this has been asked before but I couldn't really find a solution scrolling through the discord. I'm getting an error using the !volume command. Doing moderator work for a channel by the name of Lamb_gg

[zenith widget]

The volume command sometimes doesn't work.

try asking the streamer to part the bot and join it again

also try and login to our dashboard as well see if that helps.

Other then that, the command might work again on its own - the devs are aware of this issue, but no ETA on a permanent fix

[high bear]

All good. Will give it a go. Thanks for the help.

[gleaming creek]

My mods can’t add commands and I’ve done all the steps any advice?

Streams elements has joined my streams but doesn’t come up as a mod in the user management

[round bramble]

@gleaming creek You can make changes to custom commands in chat with !command add/remove/edit/options/show Valid flags for !cmd options are: -enable -disable -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

[naive dirge]

is the site down? my activite feed and other things have just stopped working

[strong sage]

i literally came here to ask lmao

[opaque raft]

same ^^

[zenith widget]

We are having a minor backend issue. Devs are already looking into it.

[strong sage]

thanks for the fast reply 😄

[zenith widget]

And lets keep the random chit chatter to a minimum.

[graceful void]

Hi there

[lament blade]

We are having a minor backend issue. Devs are already looking into it.

[zenith widget]

We are having a minor backend issue. Devs are already looking into it.

[lament blade]

Copy Paste Keizar xd

[limber crown]

Request failed with status code 429

[lament blade]

Ez work

I hope you have backup this time ? 🙂

[zenith widget]

Yes, thats the issue devs are looking to.

[limber crown]

Request failed with status code 429

[noble plover]

Hi

[graceful void]

Allrighty

[noble plover]

I cant connect to stream elements, same issue?

[graceful void]

Yep

[zenith widget]

We are having a minor backend issue. Devs are already looking into it.

[noble plover]

Website login doeesnt work

No worries

Cheers !

[graceful void]

Have a good one

[lament blade]

@zenith widget backup? 😄

[rugged light]

Good Morning, I have a duel PC setup with NDI and a GoXLR. My issue is my alerts are not going to stream and I cant hear them. I have every thing separated in obs on my stream PC. I have ver 25.0.8 on both PCs, Any suggestions?

[zenith widget]

error 429 means too many requests towards the backend

[daring dust]

hello is steamelements down

[unborn nova]

how to put an overlay on in obs from stream elements??

[sly abyss]

it seems so

[round bramble]

@unborn nova To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[daring dust]

hmmm

[lament blade]

www.youtube.com

[true quiver]

Aaaaaaaaa

[zenith widget]

We are having a minor backend issue. Devs are already looking into it.

[sly abyss]

I guess everyone is getting 429 error here?

[daring dust]

yeah

[lament blade]

i only get white screen

[true quiver]

Same

It’s so emotional

[zenith widget]

We are having a minor backend issue. Devs are already looking into it.
@true quiver

I suggest you calm down @true quiver

I strongly recommend to avoid random chit chatter.

Thank you

[unborn nova]

stream element website wont load for me

[zenith widget]

Read above

[wise delta]

Hello, is my first time using Streamelements, i just finished editing an overlay after about 4 hours and cannot save it to finally post it, anybody has an idea of what i can do?

[rugged light]

Think im in the wrong help desk sorry

[wise delta]

i dont want to loose 4 hours of work

[zenith widget]

We are having a minor backend issue. Devs are already looking into it.

Do not refresh the page @wise delta

until we are back

[lethal frost]

.. is it possible to get alerts through SE chat bot via commands? please tag me in answer

[zenith widget]

then after we are back you can save the progress

[wise delta]

ok how long you think that would take?

[untold crest]

It should be back soon

[wise delta]

@zenith widget and thank you

[untold crest]

You may try to click "Save"

And if you see "Overlay saved" you should be safe

[wise delta]

no it says saving...

and nothing happens

[untold crest]

So just few more minutes I think

[sly abyss]

works for me now

[wise delta]

ok

[untold crest]

Services are coming back, but it may take some time to propagate those fixes on every server.

[wise delta]

ok it worked for me now! thank you guys

ufffff

can i edit the amount of followers that i have? the follower goal is wrong because i started using stream elements recently and my old followers are not showing, thank you

[round bramble]

@wise delta To reset goals:

• from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[lament blade]

short question: can i use streamlabs on ps4 without pc?
[12:24]
so i make a layout, then i activate it and then i start streaming on ps4
[12:24]
does that work?

[round bramble]

@lament blade Consoles do not have native support for overlays. You would need a capture card and a PC with OBS in order to have Overlays over your console gameplay.
We have an blog post about how to setup console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[uncut prism]

do i make the merch to sell it or do you guys make it?

[rustic quiver]

Okay, I'M BACK with much needed sleep!

I still can't get the custom font to work.....

[zenith widget]

You don't type in the file location name

you open the font file, there is a "font name" field in the file afterbe ing opened

you get that name and place it in the 2nd place here

[rustic quiver]

Okay; well, that's a BIG misunderstanding...

[rustic quiver]

😂

[gleaming creek]

Can I still use obs even tho I’m on console?

[round bramble]

@gleaming creek Consoles do not have native support for overlays. You would need a capture card and a PC with OBS in order to have Overlays over your console gameplay.
We have an blog post about how to setup console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[lost cove]

Hello. Little question. Today all commands for viewers and vips stoped working. Only moderator can use command. Any idea?

[round bramble]

@lost cove Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[lost cove]

i done this two times and still not working :x

[zenith widget]

Which exact commands?

[lost cove]

points / sr / duel / gamble

[zenith widget]

song requests are not on

[lost cove]

check another acc . blakuu_

[noble plover]

I've done everything required for custom bot name but GroundControl doesnt give me option to change bot name @zenith widget

[round bramble]

@noble plover Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

[noble plover]

@zenith widget

ah im an idiot

[zenith widget]

@lost cove bot is not joined

[noble plover]

sorry

[lost cove]

now on dashboard

\

[zenith widget]

@noble plover so what is your username?

[lost cove]

Hi Kaizar. And any idea ? 😄

[pseudo gust]

Hello, my streamelements bot gives 0 seconds when viewers and I type !watchtime and is kind of frustrating with the valorant drops and people get the wrong idea 😦

What can I do?

[round bramble]

@pseudo gust 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly.
There is no direct link between watchtime and all-time points.
It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time.
Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[keen raven]

Hi! My friend has a weird bug concerning alerts, the music doubles during the tts and then cuts off

https://clips.twitch.tv/SquareFreezingDolphinDAESuppy

Any idea what may be causing the problem?

[zenith widget]

change the video from a .webm to a normal gif + mp3

currently there is a bug with .webms and TTS

[keen raven]

Great, thank you!

[lost cove]

Its Mean really strange issue? Keizar

[fossil bay]

are host alerts broken? They just didn't appear in my stream last night. raids work, and follows. Am I missing something that would help it work. It's not showing up in obs.live activity feed either.

but does show in the chat

[round bramble]

@fossil bay Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
  Note for Mixer streamers: The above 2 filters currently apply for Mixer and we are aware its actually not how Mixer hosts work. We do plan on changing it, but no ETA on when.

[real hollow]

Anyone who is not a mod in my chat is unable to use commands. Is this fixable?

[noble plover]

How do I set up !gamble and points system with Streamelements?

[lost cove]

Oh hi Jay. Im with the same problem 😄

[noble plover]

I only have Roulette

[real hollow]

Oh, apparently they just needed to refresh. Seems to be working again.

[zenith widget]

Yes the bot was restarted and it was due to the recent outage her had

[lost cove]

KeiZar. Very thanks for help

[noble plover]

Anyone know the chat commands for Loyalty points>

[sweet socket]

Check the module menu over at our website

[solemn pine]

hello friends,I would like some help with sepay,saddly I put in another country since I wanted to enter another card of mine but it doesnt work,how can I reset sepay?

[wintry basalt]

How can you have alert overlays, when you are streaming with ps4?

or overlays in general

[light wren]

@wintry basalt you need to capture the PS4 video in a capture card, in your PC< so you can use OBS

or any other streaming software

[lavish compass]

hi, i start using obs live but when I go live i have always drop fps and is saying that my encoder is overloaded and when I check my GPU is only 2 3% in use

what i can do?

[wintry basalt]

is it possible without a capture card

[sweet socket]

no @wintry basalt

[round bramble]

Consoles do not have native support for overlays. You would need a capture card and a PC with OBS in order to have Overlays over your console gameplay.
We have an blog post about how to setup console streaming with our essential tools: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

@lavish compass 1) Restart OBS
2) Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3) Stop your stream/recording.
4) Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

[lament blade]

hey hey

how do i display alerts on stream?

[round bramble]

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[ancient otter]

Guys, I'm trying to ban a word that is banning a lot of people in Brazil, the word is 'mongoloide', i need to remove al the types of this word from both TTS tipping, and loyalty points messages, but when i type 'mon?go?loi?de?' the TTS is reading the message, even putting on filters, is a bug from banned words on tipping settings or should I do something different?
Or you guys think that Twitch will not ban seeing that the guy is trying to cheat the filter?

[lost cove]

Hi again.
How long bot need to "working" I dont know how to write this :X

pepek112: !volume 10%
StreamElements: pepek112, an error occurred, please try again later.

[twin sentinel]

The volume command sometimes doesn't work.
try to part the bot and join it again
also try and logout and login to our dashboard as well see if that helps.
Other then that, the command might work again on its own - the devs are aware of this issue, but no ETA on a permanent fix

[mental basin]

Need some help

[scarlet tiger]

Hm?

[lost cove]

thx benno

[mental basin]

Is there a way I can use the media request feature without me having to listen?

So only my stream can hear it

[scarlet tiger]

Only on stream, you not?

[mental basin]

Yeah, so I only want my stream to hear it. I don’t want to

Is this possible

[lament blade]

can i use this on mac lmao

[mental basin]

@scarlet tiger

I have 2 problems as well,
If I try alt tab onto my browser or something. OBS is always on top. Similarly my overlays won’t activate when I put them in obs

[verbal gulch]

how long usually take for SEPAY to verify your account

?

[upper sable]

Hello! Can someone help? I’m new to twitch and I have just made an overlay with sound alerts via stream elements. Launched it in OBS (not OBS Live). Then went live and audio kept cutting out on OBS. When I restarted it still happened. When I removed the overlay I didn’t have issues. What’s happening here do ya think? I made a custom overlay, a few bits of text and my sounds were wavs but small. I could make them MP3s? Or would using OBS live help? I didn’t check CPU but my computer is pretty pimped up (for a music recording studio set up). Thank you!

[lament blade]

@lament blade you can use streamelements on a mac, however obs.live and Ground Control are PC only

@verbal gulch depends on how fast our mediator work, usually a couple of days

@upper sable can you send me an obs log file of your last stream?

[harsh stone]

Hello! Anyone know how to change chat bot name? Old method not working anymore

[round bramble]

@harsh stone Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

[harsh stone]

I do use OBS.live, tnx

[twin sentinel]

If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

[severe hollow]

any idea why this

turns to this?

its the same resolution and everything

[round bramble]

@severe hollow The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[slender prism]

I started receiving this error, "Starting the output failed. Please check the log for details." I am using the x264 encoder, but below where I select it, has a large empty box stating, "No properties available." Suggestions? I ran the log analyzer and it didn't find any problems (other than I haven't started a stream session)

[severe hollow]

i dont think the helpers are online. give em a sec

[slender prism]

Thanks.

[lament blade]

hey, let me see

@slender prism can you select NVENC?

[slender prism]

Nope, no video card in this pc. It is a dedicated streaming pc. The thing is, it worked last night, now it won't

[mental basin]

Is NVIDIA NVENC better than x264

[round bramble]

@mental basin There are no "best settings".
Please understand that every setup will be very different.

Any guides or videos that claim otherwise are misinforming. Your best option is to start with a base and adjust as necessary.

You can run the OBS auto-configuration tool. To use the auto-config, click on the Tools menu in OBS, select Auto-Configuration Wizard, and then just follow the on-screen directions.
You can use this tool to get baseline settings for your hardware and adjust as necessary from there.

Test, test, and test again. We are happy to offer suggestions for any issues you may be having afterwards, but not a list of settings.

Thank you

[lament blade]

Could it be that you're trying to stream at a too high quality for your system?

[severe hollow]

any idea why this
@severe hollow

[slender prism]

@lament blade I don't think so. It worked ok last night. I can try, but it should run 1080p fine.

[lament blade]

Try it and let me know

[wary halo]

@severe hollow you need to set the overlay to 1920x1080 in the browser source properties

[slender prism]

@lament blade Nope, same error at 720.

[round bramble]

@slender prism Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[severe hollow]

it already is..its sooooo weird ive been streaming for a year no issue, but since o got affiliate yesterday i added an alert thingy and that happened....nothing else was changed

@severe hollow you need to set the overlay to 1920x1080 in the browser source properties
@wary halo

[wary halo]

can you give me a screenshot of the browser source settings? (and try to not get the actual overlay link adress on it) 😉

[slender prism]

@lament blade Sure thing. give me a sec. I have to rewrite the link as it's on my other pc.

[wary halo]

Twitch Studio? 😛

[mental basin]

IKR

[severe hollow]

yeah, the thingys right there on the right

[slender prism]

@lament blade https://obsproject.com/logs/7IDX3PhNbyXNqZYQ

[wary halo]

yeah, the thingys right there on the right
@severe hollow can you take a look at the resolution of the overlay in the editor on the StreamElements website?

[severe hollow]

yeah, its set too 1080p

[wary halo]

@lament blade https://obsproject.com/logs/7IDX3PhNbyXNqZYQ
@slender prism are you streaming from a laptop?

[harsh stone]

I have no luck setting up custom bot name, can not find this option for setup. I have twitch bot account
And I'm using OBS.live and ground control, all latest versions

[round bramble]

@harsh stone Currently renaming the bot fully works with OBS.Live.
You can follow this video guide to set it up: https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676
If you don't want to use OBS.Live and want to stick with Ground Control, please let us know your Twitch username.

[severe hollow]

its so confusing cuz all i did was add an alert for bits/donations

[lament blade]

what the command for people request song

[slender prism]

@lament blade Nope. Gaming PC to Dedicated Streaming PC using capture card.

[wary halo]

@slender prism that resolution is 1) way to high for a system with that spec and 2) not supported by any platform at the moment, so a waste of resources imo

🤔

[robust gyro]

!sr and !songrequest both work

but I think there's a switch you have to do to turn one of them on but it's in the same command, I think there's an option for it under that !sr command

[slender prism]

@wary halo I already tried lowering the resolution to 720. Still received the same error.

[wary halo]

ah yeah, i forgot about that 😛

[cosmic spade]

I'm very confused what is happening with my alerts

[lament blade]

i just close the music request thing how do i get it back up

[wary halo]

depends on where you closed it

browser? OBS?

[cosmic spade]

Alerts that has a video attached to it keeps on playing until the tts is done talking, even tho I have an Alert duration, it extends???

[ionic kelp]

@cosmic spade Known bug with .webm; use GIF and mp3 for now.

[lament blade]

i do !sr in chatr

and it does not add anything to the quest

i link it with a song

dw

[severe hollow]

depends on where you closed it
@wary halo

[lament blade]

fix it

[severe hollow]

oops ignore that

[harsh stone]

@twin sentinel can I give u my channel name and bot name, so u can add it for me?

[slender prism]

@lament blade You still there?

[cosmic spade]

Ah so it's currently bugged? it was working fine for almost a year, but it randomly started happening two days ago...

I use mp.4 files for the videos

[severe hollow]

@wary halo i tried making a brand new overlay from scratch....same thing happened

[wary halo]

i have 0 experience with Twitch Studio, like the most of us here. so i can't really think of a solution right now.

everything is set to 1920x1080

so should be good

[lament blade]

i try to clear but it said this

[cosmic spade]

@ionic kelp you think it will be fixed soon?

[wary halo]

@lament blade where did you close the Song Request thing? in OBS?

[ionic kelp]

I'm not privy to that info but devs are aware and trying to fix it.

[cosmic spade]

okey

[lament blade]

@slender prism I am, trying to figure out the solution for you

[wary halo]

@lament blade if so: StreamElements > Media Request (in the top bar menu)

[lament blade]

https://cdn.discordapp.com/attachments/199460642975907840/707971503865593916/unknown.png

why is saying this

when i try clear chat

[wary halo]

because you have set something up in BTTV that prevents it? 😛

[lament blade]

what is BTTV

[slender prism]

@lament blade Ok, I appreciate the help.

[lament blade]

what BTTV @wary halo

[bleak fractal]

Where is the mediashare widget? I only see mediarequest

[wary halo]

@lament blade a browser extension for Twitch

you don't need to tag me more than once

[lament blade]

can u link it me so i can turn it off

[wary halo]

https://lmgtfy.com/?q=bttv

[lament blade]

is that it

[slender prism]

@lament blade I just went and installed the AMD Radeon Software (brand new build as of yesterday) and the drivers it contains. I rebooted computer and started up OBS again. Output now gives me 2 options. x264 and H264/AVC Encoder (AMD Advanced Media Framework). I re-selected x264 and the options window no longer empty. Believe it or not, it now seems to be working. I am checking the stream as I type this. Will let you know.

Although the capture is a bit blurry, it appears to be working now.! Woo!👍

[lament blade]

Oi

[slender prism]

@lament blade Any experience with the H264/AVC encoder from AMD? Should I just ignore it?

[lament blade]

I suggest you experiment with both to see what works best for you and your system

@wary halo how do i remove it now ?

[slender prism]

@lament blade Thanks so much for looking into this. I appreciate the help. Off to the next issue on the 2 PC setup. Sound! Not everything comes through the HDMI. 🤨

[severe hollow]

@wary halo imma switch to live obs....its a shame cuz twitch studio has such an amazing layout

thanks for helping out

[lament blade]

can someone help me remove betterTTV

pls

is stressing me out

[verbal gulch]

is any mediator from SEPAY here ?

[weak delta]

@lament blade You're seeing that because you have the BTTV extension installed... uninstall it?

It isn't going to stop other people who have it installed for seeing chat if you clear it as a mod. They'll still be able to see it so if you trying to hide something with /clear, you can't.

[lament blade]

how do i uninstall it

@weak delta

[weak delta]

The same way you installed it but in reverse.

[proven skiff]

hello. for some reason my stream elements dashboard button on the main page doesn't take me to the stream elements dashboard?

is there a fix?

[teal depot]

need help

[lament blade]

Hello everyone, for some reason whenever I try to access the streamelements dashboard from my browser it crashes. It has never happened for any other website, so I don't know what to do. I'm using the latest version of Chrome on Windows 10 x64