helpdesk-twitch

[fair hound]

Nvm almost 4 months worth

Also are you aware that all viewers watch times have been erased aswell?

[ionic kelp]

Yes as they went hand in hand.

[fair hound]

Are we gonna take like a preemptive measure here

[ionic kelp]

That I'll have to leave to a staff to answer as only they can answer that.

[fair hound]

Oh ok please if you can make sure they see this

As to it’s probably important to thousands of people that hopefully 4 months of data doesn’t get lost again thanks for your answers and your time

[limpid spire]

When will SE restore their backups for user data as per #270206314561404928?

[little oak]

no information at the moment but we will update you all when the info is released. Thank you for you patience and sorry for the inconvenience.

[storm delta]

Can i remove tickets ?

[dry hare]

@storm delta do you have a support ticket in via e-mail?

[storm delta]

I mean giveaway tickets

[dry hare]

oh

like a user entered and you want to take them out?

I do not see a method for that to happen

[foggy hare]

For some reason my Host Alerts don't work. All the others work and the tests always work! Any clues?

[round bramble]

Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.
  Note for Mixer streamers: The above 2 filters currently apply for Mixer and we are aware its actually not how Mixer hosts work. We do plan on changing it, but no ETA on when.

[ebon stag]

so some of my viewers lost all their points some didnt. I know the points were on the frits yesterday im wondering if this is an error for today?

[oblique steeple]

@ebon stag #270206314561404928

[round bramble]

@lament blade Please follow our community rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

Thank you

[little oak]

[hot vigil]

hello can some tell me how i can chanfge streamelemts name i mean the bot at twitch?

[sour echo]

@hot vigil I think doesnt work anymore.

[hot vigil]

damn ty 😄

[little oak]

it does work

[dry hare]

@hot vigil inside OBS.Live you can change the bot's name by clicking on the Hamburger menu of the Activity Feed panel >> Clicking the Gear >> and choosing the Custom Bot name from the drop down.

[little oak]

@hot vigil on your obs.live up on your "activity feed" clicc the hamburger menu then go to settings then rename bot there 🙂

nvm

[hot vigil]

im on ps4 :/

[little oak]

PC only

[dry hare]

ahhh

[little oak]

unless youre using acapture card

[dry hare]

Custom Bot name technically can work as long as you have OBS.Live running i believe?

[little oak]

yeah if he added the chat tools

then he can have custom name

[hot vigil]

chat tools for streamselements u mena?

mean*

[little oak]

yes you can have chat tool for console witout captur card

[wary beacon]

Is there a way to completely reset watchtime, or only points?

[little oak]

watchtime can not be edited nor modified

[opal oar]

Hey my timers didn't pop up during my whole last stream :9

😦

[little oak]

part you bot an have it rejoin your channel on the SE site dashboard

[honest zenith]

The !points command isn't working on my channel and i have no idea why

[dry hare]

#270206314561404928

[storm delta]

Soo .. can I remove tickets bough with !tickets

and btw

[somber oar]

I'm trying to use a custom font in the overlay editor. I understand the font has to be installed onto my computer, which it is. Why can't I see it? When I type the name of it, nothing happens.

[round bramble]

@somber oar Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[wooden flare]

Man, losing 3 months of data is bad. How does a DB provider not utilize off-site backups or even tape backups?

[sullen vortex]

Soo currency and watchtime got resteed like 3-4 months ago

will we havve to contine all over again

or a fix is on the way

[wooden flare]

pretty much sippy

[little oak]

#270206314561404928

[wooden flare]

if the provider deleted everything, the only way to get it back is through forensic recovery, which is super expensive

If I were SE, I'd make the DB provider pay for it and recover info.

[green flicker]

My stream elements chat bot won’t post links in command prompts. IE when I do “!socials” it will just post “***”. Parting and rejoining doesn’t fix and neither does logging out of stream elements. Has anyone dealt with this?

[sullen vortex]

ty @little oak

[dry hare]

@green flicker would you verify within your Twitch auto-mod settings that you don't have it set to delete links?

[lament blade]

https://dashboard.twitch.tv/u/CHANNELNAME/settings/moderation > Chat Options > Disable Block Hyperlinks @green flicker

[green flicker]

That’ll do it! Thank you. Idk how that setting got turned on

[lament blade]

You're welcome!

[golden pumice]

Gentlemen, is there any way you can share channel points between two or more channels?

[jade remnant]

nope

but best to ask twitch

[winged onyx]

Can we use bot in mobile stream without pc?

[ionic kelp]

Yes.

[winged onyx]

How?

To turn on? And set command

[ionic kelp]

Go to the dashboard and hit join.

[winged onyx]

What about customized command?

[jade remnant]

as long as the bot is in your twitch you can use its functions

[winged onyx]

Can we customized the commands?

Oh sorry wrong room not twitch

[agile ledge]

why all my loayality points ar deleted from the viewers ????

are

[ionic kelp]

@agile ledge #270206314561404928

[agile ledge]

i cant undo that ??

[ionic kelp]

Nope.

[wary beacon]

If you can undo that a third party vendor deleted stats and backups? Nope!

[short elk]

hey guyz how i make streamelements bot to auto put links for my discord channel in chat ?

[lament blade]

Hey ego

so go ahead and head on over to here https://streamelements.com/dashboard/bot-timers

[brisk cobalt]

If i changed my twitch username but streamelements has the same info as it did previously, is there a way to update it? It still shows my old user on the site.

[dry hare]

one sec

old name and new name please?

[brisk cobalt]

Oh_Siris new name is DungeonMikeTV

actually someone said log out and back in, and it shows the new name now

[dry hare]

gonna make sure everything is working for you on the back-end as well

[brisk cobalt]

Okay, thank you!

[wanton jetty]

🙂

[tiny jetty]

Hello, so !watchtime and !points seem off. Is there a problem with a bot? Or maybe somehow reset it, can I somewhere see logs and what editors did in streamelements?

[tight harness]

Check #270206314561404928 for the necessary information

[tiny jetty]

Thanks ❤️

[lament blade]

Hello, Someone know an appli for screen our mobile phone and live ? (I am french, sorry if my english is very bad😂 )

@lament blade #🇫🇷︱français 🙂

[empty crest]

What is the name of the 3rd party that lost our data?

[lament blade]

I know but there is no one

[ionic kelp]

@empty crest That will not be publicly said.

[lament blade]

^

[reef mason]

One of my viewers can't claim anything from the streamstore even though he has enough loyalty points. What do we do about this?

[rare cairn]

Is there a way to animate a picture across the screen in an overlay without the picture being animated?

[wanton jetty]

@reef mason remove them and re add them see if that works

Also check ya haven’t placed a 1 time use on the item

[reef mason]

It sadly has nothing to do with the shop items as everyone else can claim them all the time. There is no 1 time use on any of them. It just tells him "@username, sorry you don't have enough points"

[wanton jetty]

@rare cairn possibly as a Custom HTML and CSS widget but you’d have to code that yourself or hire someone

[rare cairn]

ah ok. Just looking something quick since this is a one time deal

[wanton jetty]

I’d suggest removing his points and re adding them then and if that doesn’t work have a mod look further into it @reef mason

[reef mason]

I just reset all the points today, and the glitch has been there for months with him sadly, and it didn't work for him.

And I also tried that fix a few months ago as well

[wanton jetty]

Yeah that’s something the mods / admins will have to look into then bud

Maybe even devs

[reef mason]

Alright, how do I contact them?

[wanton jetty]

There about one will prob comment soon, I don’t recommend @ing one though 😂

[reef mason]

Hahaha alright

[lament blade]

did he change his twitch username?

[reef mason]

A long time ago yes

[wanton jetty]

Get him to log into SE may force a update even if he has no plans to use SE

[lament blade]

maybe that could be a source of the problem, but you reset the points so not sure why its not working. try to manually add points to him

see if that works

[reef mason]

Already tried that @lament blade, doesn't work sadly. I will try to get him to log in

[wanton jetty]

@twilit veldt Chat color is on the left hand side after you click the widget
its down as RGB

[trail condor]

I just wanna say thanks re: informing everyone about the loyalty points kerfuffle. I feel like not very many companies would be open and transparent about what happened. SE rocks so hard.

[reef mason]

Thank you @wanton jetty ! It worked for him to log in to streamelements.com

[wanton jetty]

🙂

your welcome

[remote quarry]

hello, how can I unban everyone from streamelements video request?

[lament blade]

@remote quarry here https://streamelements.com/dashboard/mediarequest/settings

[wanton jetty]

Beat me to it

I dont see banned users under that though

[abstract hemlock]

@remote quarry you banned everyone?

[wanton jetty]

does that only appear once somones banned ?

[abstract hemlock]

@wanton jetty we have to report to the Staff

[wanton jetty]

ah oki

[abstract hemlock]

but you ban one by one > everyoone ??

[wanton jetty]

xD

[neon frost]

Is there some thing about double alerts? Keeps happening to me, and I've checked: no double alerts in the overlay. 🤔

[abstract hemlock]

sound doble? @neon frost

[wanton jetty]

do you have it on multiple scenes ?

if so enable the shutdown when not visible in OBS

[neon frost]

Yeah, alrighty!

[somber dust]

Hello i am moderator of few channels and have a user who can't redeem anything, it basically says "@user, Sorry you don't have enough points". It's on several streams. Same user same bug (?) I tried everything, renaming command, creating custom (using $redeem), nothing works

[abstract hemlock]

@somber dust take a look on #270206314561404928

[wanton jetty]

@somber dust get them to log into SE 🙂

we just had the same issue with someone else

[somber dust]

ok i am on it

[worn nacelle]

hey did watchtime get reset too ?

[wanton jetty]

them logging into SE although they have no plans to use it will force a update on SE's backend

@somber dust

[neon frost]

Watchtime did not get reset on my end, it seems.

[wanton jetty]

@worn nacelle yes

[worn nacelle]

oh no

[wary halo]

set back to the stats they had in November, so not completely reset

[somber dust]

guys it worked i love you

[wanton jetty]

watchtime and loyalty points got rolled back 🙂

Your welcome @somber dust

[worn nacelle]

thanks guys

[wanton jetty]

Also session data but thats litterally only good for one stream in 90% of cases xD

hence the name "session"

[dry hare]

@brisk cobalt your chat stats should now reflect your new name as well

[twilit veldt]

how do i change the color of the chatbox ?

[wanton jetty]

hmmm not sure if it has that option check the same part the fonts in, maybe another color option for the actual chat box

[wary halo]

@twilit veldt i send a link in #helpdesk-selive and please keep your question in one channel

[wanton jetty]

he's onabout for a widget @wary halo in the overlay

[wary halo]

yeah but why is he posting it in multiple channels then? 😛

i gave him the link to fix the dark mode chat for OBS.Live now since he asked there

[wanton jetty]

iv no idea xD

[rigid coral]

Hey can anyone help me - my obs shows up black screen when i try to game capture any game 😦 what do i do

[lament blade]

@rigid coral #helpdesk-selive

[rigid coral]

my bad!

[lament blade]

all good! 😄

[brisk cobalt]

@dry hare thank you! You the best.

[stable grotto]

Hey, I enabled TTS for Cheers & Donations in my overlay but it don't work. Any ideas?

[wanton jetty]

did the user meet the requirements set by you in the TTS ?

[remote quarry]

@abstract hemlock no I didn't banned everyone, but what I mean is unban everyone who got banned from songrequest

[abstract hemlock]

You will have to give me the names

[remote quarry]

imix3r__ is the one so far I know

[abstract hemlock]

now your accountid please

[round bramble]

@remote quarry Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[remote quarry]

5ab279b0377d79d984b3d906

[stable grotto]

@wanton jetty I'm just testing with the emulate event, so yes.

[abstract hemlock]

ok, @remote quarry now we have to wait 🙂

[remote quarry]

thanks

[rapid spruce]

hello in here, if i get it right, all the points gained from the beggining of the month on a streamer channel are all lost and nothing will be done to give these back, so all my time stocking up point went to waste. Am i getting this right ?

[jade remnant]

#270206314561404928

[wanton jetty]

Any points / watch time earned from now untill November have been lost, But its not gone to waist you supported that streamer in the process of earning those points.

[rapid spruce]

this is what it is said in #update, yes, only checking before throwing myself by the window

thanks and bye

[wanton jetty]

[frank torrent]

Is it possible to set up a command so that StreamElements can add points to a user? I tried making Streamelements a supermod and put the response as !bonus ${user} 2500 of !addpoints ${user} 2500

[wary halo]

! add points username amount

is a default command

[frank torrent]

thats for manually typing it in yes? Is there a way to automate it for the user to type in another command for streamelements to add the points?

[wary halo]

nope

[wanton jetty]

Depends what for ?

[wary halo]

maybe something custom, but not by default

[wanton jetty]

as bits can already add points without a command.

[lament blade]

How to fix windows black screen for capturing chrome?

[frank torrent]

i was thinking of some way to give back points automatically to those who type in a command without having me or a mod type the command in

[wanton jetty]

@lament blade Disable hardware acceleration

[scarlet tiger]

@lament blade obs is runned as admin?

[lament blade]

tx

[wanton jetty]

or enable it

[abstract hemlock]

its kinda dangerous @frank torrent

[wanton jetty]

its different for different PC's

Thats extremely abuseable @frank torrent

[frank torrent]

I was thinking of making the user cooldown 12 hours and then disabling it at the end of stream

[wanton jetty]

Alternatively you could set up a timed command and have it run once an hour so everyone whos in the stream gets the bonus 🙂

[wary halo]

but how would you determine how many points that user has to get?

[wanton jetty]

its automatic and no one has to run it manually.

[frank torrent]

Oh! I like that idea haha

[wary halo]

i would just give myself a million points

[wanton jetty]

He could define the points value in the command @wary halo xD

[frank torrent]

the auto response I had originally was set to 2500 points per user and they would only be able to use it once
but I like that timed command one

[wary halo]

He could define the points value in the command @wary halo xD
@wanton jetty i believe it's a she in this case 😛

[frank torrent]

yes

Sorry if this is a dumb question but what would the response for the automated timer command to give points be?

[wanton jetty]

so you have !bonus right now right

just use that

[frank torrent]

yeup

[wanton jetty]

with a set value after bonus

to run every hour

and disable it running offline or set up a 2nd bonus reward timed command that runs with less points while offline.

that way lurkers stick about for when stream starts you have a small boost in numbers due to lurkers getting points while offline

[frank torrent]

it should still work even if the custom version didn't work?

I mean after StreamElements said that as a response, nothing happened afterwards and points remained the same

[wanton jetty]

oh !bonus all 2500

Dont use a username put "all"

[ionic kelp]

You cant do that anyways. Bot can't do commands.

[wanton jetty]

😮

[frank torrent]

ahh yes ok that was what I was looking for xD

so to add points, streamelements cannot add points even if given supermod?

[ionic kelp]

Someone else has to do the command.

[frank torrent]

sorry I wasn't exactly sure of what I was looking for at the start haha

[wanton jetty]

You could kind of break the system though right having a custom bot name run the command, doesnt it only check that if the bots initial name is StreamElements 😦 or was that accounted for xD

[narrow birch]

my widget works in the editor, but doesn't work outside of it anymore, what happened?

[wanton jetty]

have you accidently hidden the element @narrow birch

[wild flower]

heya people anyone know why when I set up a custom command with a link the bot responds with this : *** instead of the link provided?

[narrow birch]

nope

correction: the alerts don't work

the visuals work

static visuals

[ionic kelp]

@wild flower https://discordapp.com/channels/141203863863558144/199460642975907840/681904434816876619

[wanton jetty]

@wild flower you could have all links disabled on twitch (its a twitch setting).

[wild flower]

imma check ty

[wanton jetty]

you haz all leh answers dont chu @ionic kelp

[ionic kelp]

I just remember someone asking earlier

[narrow birch]

so basically the alert animations fail to work outside of the editor

[wanton jetty]

I could take a look for you if you want to grant me access to your dashboard and see what the issue could be ?

[round bramble]

@narrow birch OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png

[wary halo]

and make sure this is on 😉

some people forget 😛

[wanton jetty]

😄 was about to mention that was just looking at my own alerts xD

[narrow birch]

...yeah, I apparently turned that one off because I misread it as "show emulated events on aggregates"

[wary halo]

@bold vigil go to the overlay editor, in the editor click on DATA in the blue bar and then on GOALS

you can change the amount there

[bold vigil]

ah... so streamelements related questions belong here?

its not in the overlay, its in my statistic.

[wary halo]

i believe you can reset it in the DATA tab as well

and you can post the question in the channel on which platform you use, in your case: Twitch

[bold vigil]

sadly no

oooh

its in revenue history!

[tawny grove]

I may just be struggling lol. But i have been trying to find a command setting that allows me to clip using SE chatbot. am i just missing something. I swear i've spent about an hour looking for a solution lol

[wary halo]

https://thefyrewire.com/docs/api/twitch/paste-library/#clip-reel-command

[tawny grove]

lol. i should have asked sooner. I appreciate the help greatly thanks

[strange sonnet]

hello, in my watch everyone who uses the !watchtime command replies with 0 secs. even though they had days of watchtime. does anyone know why??

[abstract hemlock]

@strange sonnet take a look on #270206314561404928

[chrome folio]

3 months of backup lost! ...

[strange sonnet]

so every watchtime is gone?

[wary halo]

no, just back to the amount it was in November

[strange sonnet]

what if i i changed my name before that? does that mean i lost it completely since the database was lost for my old username?

[still juniper]

Hey does anyone have a second? I could really use some help with my watchtime and point commands.

[strong kernel]

Please see the info in #270206314561404928 first.

[still juniper]

thanks Nethyr, is there something I need to update in stream element settings as well? Nobody in chat recieved any channel points from last night's stream but I see these messages are from early this morning so maybe it hadn't taken effect yet?

[strong kernel]

No, nothing to update.

[still juniper]

much appreciated, thanks for the help.

[sinful maple]

❤️ Hello people!. im looking for something simple but... just a !promo (name) command. The problem I have is using $(touser) it also include the @ in the username, so the response links doesnt work. Is there something for ommite the @ symbol on names? something like $(user.name) but $(touser.name)??

[strong kernel]

Use ${user|${1}}

[uneven wadi]

I have question about the chat stats page for stream elements. my friends stream doesnt show up with any of her stats. im guessing its because she had a name change in her channel. she changed her twitch name from GratemyCheese to Jolliebee. is there any way anyone can fix so it will show Jolliebee chat stats

[round bramble]

@uneven wadi If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[sinful maple]

@strong kernel it doesnt work, that use the actual channel name... i want to promote a friend channel from my one

[strong kernel]

Take a screenshot of how you used it.

[sinful maple]

i just want to use (!promo @lament blade) from my channel and the response show (Follow Pepe in twitch(dot)tv/pepe) 😄

[strong kernel]

Yes. That's precisely how it should work.
Command: !promo
Response: Follow ${user|${1}} at twitch.tv/${user|${1}}
Example usage: !promo @pepe
Example response: Follow Pepe at twitch.tv/Pepe

[sinful maple]

nothing... it just use my personal name, not the @autumn badger

[strong kernel]

First, stop @ that poor guy named Pepe.

[sinful maple]

I copied paste it

[strong kernel]

Second, the person in question must have spoken in your chat before it will work.

[sinful maple]

ohhhh i see 🤣

thanks! i will ask for a friend to come and try hahaha so sorry, anyway Pepe its just a common random spanish name for the question 🙂

[wanton jetty]

[lament blade]

@ionic kelp I was the one having problem with the audio alerts

[sinful maple]

thanks a lot @strong kernel ❤️ It works!!! and I also found a easier way hahahaha

[shrewd mauve]

Hello! I have a problem with my allertbox not working properly. I won't get notified when I get a new follower anymore, and it also won't update the "Latest follower" widget, even if it does update in the activity feed

how do I fix this?

[strong kernel]

@shrewd mauve It appears to be accurate.

Try clearing your browser source cache in OBS.

[shrewd mauve]

Thank you, that worked :3

[dense crane]

So im so happy points are fixed and i have reset them all and managed to give all points back that was needed. However is there a way to change it from saying 7/771 as i have a feeling a lot of them are bots and would be nice if that could reset as well.Is there a way or just no regardless well done to the staff for being so quick!

[strong kernel]

You can remove bots from the leaderboard to try to reduce the number, and add their names to the ignore list, see if that helps, but the moment points are gained from a different method like an !addpoints all usage, they'll be back on there again.

[uncut quarry]

So based on the email sent to me from SE, there is no way to get watchtime to the accurate time, correct?

[strong kernel]

Correct, it's back to the November numbers.

[dense crane]

@strong kernel I see, i would do that but will take so long, just wanted the count of people to reset as well i mean its not a huge issues just looks horrid when someone checks and its like you are rank 1/1134 be nice if after a reset its like you ar 1/10 or something 😛

[wide mason]

hey i changed my name in twitch how do i change my streamelments to make sure its going to the right account still says my old twitch

[round bramble]

@wide mason If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).

[wide mason]

OH i am now lordpixeled

@round bramble

please change my chatstats

[round bramble]

@wide mason If your chat stats aren't working it's most likely because you changed your username! If you can give us your old and new username, we will get a chat stat fix for you.

[wide mason]

old username was pixypox new username is lordpixeled

[lament blade]

please note support ai is a bot, a staff will comment soon here and let you know they fixed your issue

[wide mason]

also all my actvityfeed is also broken

[lament blade]

how so?

[wide mason]

nothing pops up now

[lament blade]

did you log out and log back into Se?

[wide mason]

yes

[lament blade]

Staff will be here in a sec

hope your issue gets resolved 🙂

[wide mason]

same because i just went live

[lament blade]

curious question.

is your chatbot working though?

with commands?

[wide mason]

idk

[lament blade]

mind testing that out?

[wide mason]

have any basic comands

[lament blade]

!ping is a basic command

check to see what commands you have enabled

and try to put that in the chat

Is the bot joined in your channel? @wide mason

[wanton jetty]

@lament blade

[lament blade]

@wanton jetty

the bot is working

[wanton jetty]

[wide mason]

so its kind of working im still not getting activity alerts

[lament blade]

where?

[wanton jetty]

on his dashboard i think @lament blade

[wide mason]

in obs

and none of my stream alerts are being triggered

[night crown]

hey guys, any chance of we having our loyalty back? I have a raffle to do

[strong kernel]

Please see #270206314561404928 for information.

[lament blade]

^

^

@wide mason it is a OBS Problem.
I would say, ask in #helpdesk-selive 🙂

[wide mason]

it was fine before name change

[halcyon falcon]

How long does SE.pay usually take to transfer?

[abstract hemlock]

@wide mason have you try log out and log back in 🙂

[lament blade]

yes he has

staff has to fix his chat stats

[abstract hemlock]

Ok, give me your old name and your new name

[lament blade]

old username was pixypox new username is lordpixeled

[abstract hemlock]

and what about your alerts @wide mason ?

Thanks @lament blade

[wide mason]

no alerts are triggering

[lament blade]

No problem

Followers should alert

ill toss ya a follow now

and see if its still not working

[abstract hemlock]

@wide mason You see your alerts on the web editor ?

[lament blade]

followers popped up^^

[wide mason]

okay now working and yes everything was working now its reworking

[lament blade]

ok cool. have a great time 🙂

subs isn't working

[wide mason]

yup when i set it up originall it also pulled down more alerts now its not getting me anything

but the 1 follow

[abstract hemlock]

@wide mason on the web editor you can emulate your alerts, tell me if eveything works there 🙂

[wide mason]

that seems to work fine and come throuigh

[abstract hemlock]

ok, on OBS you can hear your alerts?

[wide mason]

yes just when i gifted sub it didnt come up in activity and no effect

[abstract hemlock]

it have to be share 🙂

gifted and prime subs have to be share to be shown

[round bramble]

Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[prisma grove]

Hello! Kinda an overall question. I have a Twitch account and Mixer. Recently was testing something's over on the mixer overlays. Is there anyway I can transfer/export my overlays I made on Mixer to Twitch?

[round bramble]

@prisma grove Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[prisma grove]

!jwt

[round bramble]

You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[prisma grove]

Does it matter what staff member I dm these JWT too?

Just explain the situation?

[strong kernel]

Yes. Please DM me the tokens.

[lament blade]

^

[tired forum]

i need help . i was trying to put stream elements in to my twitch but it keeps saying its already claimed . im not sure how to fix that .

[prisma grove]

Thanks!

[tired forum]

please i just got affiliate and would really like the alerts to work on my console as well . im ps4 btw . i have a pc but i want the alerts to work with my console until can save up for a game capture device . pretty please help .

[strong kernel]

Consoles cannot handle overlays on their own, and by extension alerts.

[tired forum]

chat alerts

[strong kernel]

Chat alerts can be enabled in the Modules section of your account.

[tired forum]

yes but i can't get it to work because it says the this twitch is already claimed even though i never did that

[round bramble]

@tired forum Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[strong kernel]

@prisma grove Your channels have been merged.

[full flower]

My bot is not in my chat I guess. Or more so, its not working with commands

[tired forum]

so guess the screen shot i sent isnt allowed in here ?

[strong kernel]

Please read the bot response above.

[tired forum]

im sayiong that i have never had acct with you guys before this would be my first time i dont have any other accts

i read what it says and its not giving me the answer that i need

[strong kernel]

The message you are seeing is what happens when you attempt to add a channel that has already been logged into, and had its own account created.

@full flower Set the bot as a moderator.

[tired forum]

i have never used your program how do i remove the other person ????

[strong kernel]

There won't be any "other person."

It's a direct connection via OAuth.

[tired forum]

how do i add your chat bot into my twitch ?

[strong kernel]

It's referencing your account.

Completely log out of StreamElements and use the Twitch button on our homepage.

[tired forum]

because doesnt work

[prisma grove]

Thanks so much @strong kernel !!

[tired forum]

when i check my chat it doesnt have stream elements as a mod at all

i did that now how do i add it to my twitch's chat ? because it doesn't work .

[round bramble]

@tired forum New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[full flower]

how?

[tired forum]

yes how ?

still dont have answer . how do i add stream elements to my chat ?

im not talking about overlay im talking the chat bots that alert me when someone follows .

[strong kernel]

@full flower /mod StreamElements

[worthy garnet]

@abstract hemlock sorry for the delay, but I had that issue only yesterday, I wanna know if there's something I can do to avoid people keep following and unfollowing to trigger the alert, in other alert service the bot only show the follow alert one time per account, if the person unfollow and follow again the alert doesn't show anymore

[strong kernel]

@tired forum You have already been told. Log out completely from StreamElements. Log in with the Twitch button on our homepage. You are now accessing your account for your Twitch channel. You can then tell it to join your channel and enable the chat alerts module.

[full flower]

pog thanks

[tired forum]

ok thank you very much . that's all i needed to know

[abstract hemlock]

@worthy garnet i was talking with a staff about that and just told me that the dev team is looking into that, but in the meantime is you feel that your follower alert is been abuse i recommend to disable it, just for now .. i know not ideal

[lament blade]

I use reastream.io and have multi platforms connected to streamelements, when I stream I get 2 reports but I cant distinguish easily which is which (I believe one is mixer and the other is twitch) - can you label the email subject or put somethign in the email so I know?

[strong kernel]

@lament blade StreamElements does not support multistreaming and is not designed for use simultaneously on multiple channels.

[worthy garnet]

ok @abstract hemlock tks for the feedback! Is there a place where I can keep updated with this case?? 🙂

[lament blade]

reastream does the multistreaming, but stream element gives me 2 reports each time I stream and I have mixer and twitch connected to SE so I would like to know which email is which. Thanks @strong kernel

[strong kernel]

The email content should make it obvious based on what it's reporting.

[lament blade]

it doesnt, I have 4 services I stream to at once via reastream.io, I only get 2 emails, I will look and see hot I have notifications setup for each. Thanks anyway

[obsidian cedar]

hi i was wondering if theres a way to hide the obs window while livestreaming? to hide from viewers if possible

[main olive]

hello there is someone who can take a doubt

[round bramble]

@main olive Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[austere cairn]

hi im new to streaming and have been using streamlabs.. i am looking to make the switch to streamelements

[strong kernel]

@obsidian cedar What do you mean? You can minimize it.

[round bramble]

@austere cairn New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[austere cairn]

i have a couple of questions... i cant seem to get the game capture to work

i set it up just like i have it on streamlabs

but the feed doesnt show...

also i need help personalizing the wigets.. IE the social media wiget how doi get my info into it

[austere cairn]

do i have to use CSS to get my name in there?

[crisp pilot]

can someone help? my stream is delayed by like 10 seconds at the start then gets worst and worst as it goes on. i have applied low latency on twitch and tried a few other things.

[abstract hemlock]

@worthy garnet right here, i will try to keep you in my radar 😉

[strong kernel]

@austere cairn Are you running OBS as an administrator? As for editing, everything in your overlays are edited on the site using the overlay editor.

@crisp pilot That would be a question better suited for Twitch.

[austere cairn]

ok so i just opened as admin

ok so where is the widget editor

[strong kernel]

Overlay editor. On the website. Not in OBS.

[bitter bane]

what to do when the user has points, but when he goes to buy something in the store the bot says taht he has no points ?

[austere cairn]

ok i found the editor

[abstract hemlock]

@bitter bane sure he have points? !points

[austere cairn]

now how do i add my name

[abstract hemlock]

maybe use the command !redeem <itemname> @bitter bane

[bitter bane]

@abstract hemlock yes, he had to change his nickname to get buy itens

[abstract hemlock]

Luis by anychance do you speak spanish?

[austere cairn]

the inscrtions are very confusing

[lament blade]

@crisp pilot would It be ok to pm you buddy want to help ya out with your problem as I had something similar to this a few years back

[austere cairn]

i am just trying to do the social media one

[lament blade]

@bitter bane i am having a similar problem

even says they have 600 points

[abstract hemlock]

the command !redeem <itemname>doesn't work ?

[lament blade]

it replies that they dont have enough points

[bitter bane]

@abstract hemlock hm, i will explain better... i have points, but when a go buy itens in store, i dont can to buy

"you dont have points"

[lament blade]

you hit !points and replies they have 600+

[bitter bane]

yeess @lament blade

[abstract hemlock]

you have change you twitch username ?

[bitter bane]

yes

[abstract hemlock]

can you told me you old name and the new name

[bitter bane]

just changing the nickname i can buy

[lament blade]

i have kept the same name, it only happens to the one user

[austere cairn]

can anyone please help me out with widgets

please

i found the editor.. but it is very hard to understand

[round bramble]

@austere cairn New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

New to OBS? Here is a 4 step quickstart guide
https://obsproject.com/wiki/OBS-Studio-Quickstart

Want to learn even more? Here is an in-depth overview
https://obsproject.com/wiki/OBS-Studio-Overview

[austere cairn]

it says click on the widget but all i see is a an empty box on a big green screen that i can do anything with

[bitter bane]

@abstract hemlock this did not happen to me, i moderate a livestream and this happens to user

[abstract hemlock]

yes, tell me the old name and the new name 🙂

[lament blade]

bigger problem that keep re-occuring for all users is that the overlay will work momentarily for one sound clip they redeem. with cooldowns at 0/1sec, another user redeems and nothing but claims it retrieved the item. i have narrowed it down to the cache not refreshing properly from the overlay widget. any suggestions as to how to not have to manually refresh cache in properties?

[bitter bane]

@abstract hemlock i dont know, this dont happen for me

[austere cairn]

i watched the tutorial it didnt answermy question

can someone please help me

[strong kernel]

@austere cairn If you don't see what you're trying to edit in your overlay, you're probably editing the wrong overlay.

[austere cairn]

no im not

i am trying to make the social media overlay

i go into the editor and it has a ton of instructions that are super hard to understand

where do i input my into

[strong kernel]

Please try to read instructions more carefully.

[austere cairn]

it works all of a sudden

all that stuff wasnt showing up eariler

sorry

[round bramble]

@lament blade Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.

[lament blade]

my apologies, thought i may have been in the wrong chat

[austere cairn]

one last question @strong kernel can i delete instagram?

[strong kernel]

Community created widgets are provided as is and it is up to you to configure them as you want.

[austere cairn]

ok

[split verge]

Can someone help me? I need to have a link in a chatbot command but I want to obscure the address itself (it has my full name in it and I'd rather not worry about that) once the link is clicked it redirects to a web address that doesn't have my name in it so its fine once the page loads but I also don't want to be posting my full name to get them there...

is this even possible?

[strong kernel]

Hyperlinks are not possible in Twitch chat.

The link will always display the link.

[split verge]

dangit

well thanks

i understand why... but appreciate the quick answer

[strong kernel]

@lament blade There are a number of issues with the store redemption widget we are currently looking into. Unfortunately, we do not have an ETA for a fix at this time.

[median yarrow]

How can I reset the watchtime for a stream

can someone help?

[strong kernel]

There is no option to reset watchtime.

[median yarrow]

well both

cuz watchtime is bugged

and some people got 0

and some dont

[strong kernel]

Please see #270206314561404928 for information.

[median yarrow]

Yes I saw it but I wanna reset it from scratch

[median yarrow]

mk

[obsidian cedar]

sorry what i meant is can you hide the obs window from viewers when i open up obs during stream?

[strong kernel]

If you're using a window or game capture, OBS will not be visible. If you're using a display capture, it will be.

[obsidian cedar]

ooohh okay thanks

so theres no option to hide obs while lets say, i am browsing the internet while livestreaming?

[strong kernel]

Window capture: Capture the selected window
Game capture: Capture the selected game
Display capture: Capture the entire display

[obsidian cedar]

i know, i just wondered if i can hide obs entirely from viewers but i suppose i cant. i assume display capture is the only one that will display everything but i cant hide obs from viewers. just wanted to confirm that i cant and im not missing any options

[torpid chasm]

not sure if this is the right place or not but i am using media request through streamelements and when people try put youtube links in my twitch chat with !sr streamelements bot just blocks it out to *** and does nothing i have no link protection on and the media request is set up to free for everyone

[strong kernel]

That's not our bot doing that. That's Twitch moderation settings in your Twitch dashboard.

[torpid chasm]

ok thank you just wasnt 100% so thought i would ask first

[fathom zodiac]

can you add custom commands using twitch chat?

!add something something?

[round bramble]

@fathom zodiac You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

[fathom zodiac]

thanks

[torn acorn]

my leaderboard was reset?

I know there was a power thing yesterday. but they said it would be back to normal

it is not

[strong kernel]

Please see #270206314561404928 for information.

[wooden zenith]

i need help with stream elements

[round bramble]

@wooden zenith Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[austere dove]

@obsidian cedar if you set up a/multiple “window capture” scenes to capture only the programs you’re wanting to show, you can make it where they don’t see OBS but you can’t use “display capture” without them being able to see obs.

[wooden zenith]

i dont know how to add music on the app when i go live

i need help

[viscid pebble]

Hi @wooden zenith, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

[austere dove]

@wooden zenith I’m not sure if I can help, but I can try. Are you talking about with the song requests?

[strong kernel]

@wooden zenith You generally just... play the music. There's nothing to "add." OBS should be capturing your desktop audio.

[wooden zenith]

@austere dove yes

[strong kernel]

@wooden zenith https://www.youtube.com/watch?v=17eUkoZ6eIs

[wooden zenith]

how do i add overlays on stream elements

[scarlet tiger]

Overlays to obs?

[wooden zenith]

stream elements streaming apo

app

[round bramble]

@wooden zenith To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lament blade]

@strong kernel why did watchtime get reset

[scarlet tiger]

#270206314561404928

[sharp glen]

I know about what happened with the loyalty, but would anyone happen to know if that affected the long term counters that were on some streamers pages? I have noticed that 3 of the streamers that I mod for have had their counters reset without anyone actually resetting them. They are not about followers or watchtime, just random counters in the stream.

[zenith widget]

They are also affected @sharp glen

[sharp glen]

Thank you very much @zenith widget .

[narrow birch]

is there a way to modify bot responses to default commands?

[zenith widget]

Its a planned thing, but no ETA

[narrow birch]

I see

is there a way to disable a specific message without disabling the command itself?

(like redemptions)

[scarlet tiger]

No

[south thistle]

I've been getting an issue since yesterday where my browser sources change to the dang Tim the tat man and GGX thing. Alert box, labels, everything. this is my donation goal ffs its really annoying. anyone know what to do?

i also dont have the streamelements site open or anything

[zenith widget]

dang tim, eh?

try this:

• remove the browser source and add it again, via copying the link from your "My Overlays" gallery
• OR streamelements on top -> logout -> login

[south thistle]

I did that so many times yesterday, open it today to start stream and all my streamelement browser sources are that

[zenith widget]

This mostly happens when a session has expired - in this case the active time of the overlay - happens rarely

hmm

[south thistle]

did the log in and out yesterday too

I had a single follow pop up over 20 times yesterday(idk if he was doing it somehow or if it was streamelements) but i refreshed my overlays and all of them changed to that as well

[sweet socket]

That was due to some issues we were experiencing!

Should be good as of today

[south thistle]

the repeat follow or my browser sources changing

[sweet socket]

The repeat follow, sorry

KeiZar should be looking into your browser source

[south thistle]

delete if not allowed, but here is a clip of it happening(sadly muted) but i refreshed because i saw a heap of follows come in(the repeats) so i went to reload overlays and it did this https://clips.twitch.tv/SmilingMagnificentMeatloafSuperVinlin

[molten niche]

Why does the watchtime data seem to be NULL for a stream i mod for? Is there any way to fix this? // This has been like this for over a month

[sweet socket]

I'll ask around for you

[zenith widget]

@south thistle That looks like a bad cache or cookie handling. Lets see if this can help

[round bramble]

@south thistle Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

@south thistle If your tipping settings page is white, that would mean a specific cookie is being blocked on the page. Make sure that streamelements-yoink.netlify.com is allowed and not being blocked. In Google Chrome you can check by clicking Secure on the address bar, and going into cookies. You can also access these settings from chrome://settings/content/cookies

[zenith widget]

Any of the 2

@molten niche Streamer name?

[molten niche]

@zenith widget Haleigh

[zenith widget]

From what I see, the loyalty system is not even turned on

Unless it was reset after we managed to restore the system.

[molten niche]

So watchtime data runs via loyalty system im likely assuming?

[zenith widget]

you are assuming correctly

[molten niche]

Alright, cheers

[fallow relic]

ok this is a really dumb question

but i see my data of followers and subs and bits

but i dont see where i set new goals at?

[round bramble]

@fallow relic To reset goals:

• from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[fallow relic]

its not resetting

im trying to use the event rotator v2.0

and my goals arent resetting

[proper pawn]

Unable to login via Chrome or Firefox, it logs in attempts to launch dashboard then spits me back to homepage logged in... Servers down or my cookies bugged?

[sweet socket]

Server is not down I can assume you

[zenith widget]

https://streamelements.com/logout @proper pawn

[shut garden]

hi, I have a problem in configuring the bot for the chat, every time it stops sending messages and the site saves are canceled

[torpid mirage]

hi all im having an issue with an invalid token plz help how do i update this thanks in advance

[round bramble]

@torpid mirage Streamelements on top of OBS -> Logout -> login

[torpid mirage]

Awesome ty sooo much ill brb

[zenith widget]

@shut garden Can you elaborate?

[lament blade]

does anyone know what do when you get follow botted

[zenith widget]

Stop the follower alert in your alert widget and ignore it happening

[lament blade]

thanks

[proper pawn]

lol btw i went to my "page" then dashboard instead of from the home page n i'm back in!

lol nm kicked me back out going to reset cache

[torpid mirage]

thanks all g now cheers

[zenith widget]

@proper pawn did you use the link i provided?

[shut garden]

these settings and in particular all those of the bot are reset like every day or less

[proper pawn]

yea opened in chrome and firefox didnt fix, it looked like it did like i got to my dashboard

as soon as i went to go into another channel i mod or my own overlays it kicked me back out to the start

[zenith widget]

If you are trying to roleplay(switch to a channel you are an editor for) and you get that issue

ask the streamer to use the link i provided and have them login again

[proper pawn]

okok will do thanx

ohhhh is it cuz of permission changes? I had the user change me from Full to Editor when she was adding another Mod to SE?

[zenith widget]

No - its something else

@shut garden On that account i was able to enable chat alerts, refreshed the page and the module was active

@fallow relic sorry for the ignore - events rotator by coci?

[shadow herald]

Heyyy, sorry to bother you, but I'm having problems with my Chat Stats, been reading about it and It's maybe because I changed my Twitch name? Old name:salva15lol New name:PlayerSalvatore - Thanks!

[sweet socket]

will let staff know!

[shadow herald]

Thanks @sweet socket !

[pale yacht]

Hello, i want te remove the streamelements bot from my channel how do i do this?

[round bramble]

@pale yacht Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[proper pawn]

okokok @zenith widget

weirdness the person i mod for is asleep so i guess my SE until I can get her to logout n back in? she's not a mod on mine this is for sure weird

[zenith widget]

I see these

can you again log out and log back in?

[proper pawn]

lolol okok i mod another channel so clicked his which gave me the stop n now back into mine

the only thing i can think of was her changing me from full access too editor but what causes this so i can never do it again ^_^

[hushed depot]

Morning :)

I'm trying to add my Twitch channel however it says "channel is already claimed" Have I signed up before without realising? lol

[ionic kelp]

@hushed depot That would be the case. I assume you're on another account for twitch or another platform?

[hushed depot]

@ionic kelp I just signed in using my Mixer account, so I guess now I have 2 (my bad, sorry) How can I merge the 2 or delete 1?

[round bramble]

Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[ionic kelp]

@hushed depot You understand those conditions when merging?

[hushed depot]

@ionic kelp I think so...I just want to have the "channels I manage" section to have all of them

[round bramble]

You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[ionic kelp]

@hushed depot Once you get those for both the accounts you can DM @zenith widget

[hushed depot]

@ionic kelp Will do, cheers 🙂

[mighty phoenix]

Hi! I've been using SE bot for a while with a customized name. Few days ago, it stopped using that customized account. I tried everything I could but it's still StreamElements. What can I do to fix this? Thank you so much!

[zenith widget]

Using ground control?

[mighty phoenix]

Yup

Didn't change a thing.

[zenith widget]

Restart ground control now

[mighty phoenix]

I already did.. 😦

[zenith widget]

try

now

[mighty phoenix]

What the heck..

[zenith widget]

[mighty phoenix]

It's working now. Hahaha. That's weird. Thanks!

I wonder what happened..

[zenith widget]

i waved a magic wand

[carmine knot]

can you still use a different bot account instead of the official stream elements account to put messages in the chat

[zenith widget]

In a way yes

[round bramble]

@carmine knot Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[carmine knot]

I can't find where in Ground Control it is. I had it set up before, but it like got disabled somehow

[zenith widget]

Its related to this actually

[round bramble]

@carmine knot Due to a recent change from Twitch API, these features are affected by the change:

• Ground Control does not have Custom Bot Name
• Subscriber count will count the Channel and any other permanent sub you may have (+1 or +2 or +3 on top).
  We are working on fixing both issues, but there is no ETA.
  OBS.Live still has Custom Bot name working fine in it.

[zenith widget]

But

restart ground control now

and you will see it

[carmine knot]

So it's not only there, but it's also working. So the API must have gotten fixed

[zenith widget]

I waved my magic wand on your account as well

[carmine knot]

Nice, what you did fixed it.

If I make an alert with a sound file, upload it to that variation, then delete it from StreamElements, that shouldn't cause any issues right?

[zenith widget]

it will

it won't play the sound file

[carmine knot]

This is an uploaded sound file for an alert variation. I deleted it from the sound file sources, it's no longer there. I then saved everything, and also refreshed the entire streamelements page. It still plays the sound file normally when I click the play/test button.

It's 100% deleted from my sound file sources. Even on page 2, it's not there at all. So is it safe to do this then?

➡️ I'm basically trying to get more upload space.

I likely qualify for like the DreamTeam thing StreamElements has, IDK if I were to get more upload space if I get accepted into that

[zenith widget]

The upload space is limited for everyone unfortunately.

there is no way to increase the limit

[carmine knot]

Sure I understand

[open whale]

Hi bin neu könnt ihr deutsch? I from germany

[lament blade]

@open whale #🇩🇪︱deutsch 😄

[open whale]

Cool

[lament blade]

Write in this Channel for german

[solid wing]

did the !watchtime command break/reset?

[ionic kelp]

#270206314561404928

[solid wing]

thank you

[robust jewel]

My sub count is constantly +1 from on my overlay. What is going on?

[round bramble]

@robust jewel Due to a recent change from Twitch API, these features are affected by the change:

• Ground Control does not have Custom Bot Name
• Subscriber count will count the Channel and any other permanent sub you may have (+1 or +2 or +3 on top).
  We are working on fixing both issues, but there is no ETA.
  OBS.Live still has Custom Bot name working fine in it.

[cinder raft]

Guys, I've changed my nickname on twitch. Is it possible to synchronize my accumulated hours/points with new nick?

[shy moss]

Heya! Swear Kappagen used to display animated emotes as well, but as of late it just isn't happening, am I just remembering wrong, was there a change or am I missing something?

[zenith widget]

@cinder raft use "!rename oldname" in the channel you had points with

@shy moss It was recently fixed checking

[cinder raft]

@zenith widget thank you!

[orchid nova]

hey guys, my sub counter via twitch chat doesn't work anymore and nothing has changed. I deleted and reuploaded it but it doesn't work.

Can someone help please? my chat are abusing me lmfao

[ashen sparrow]

I guess everyone who renamed since November 19 have to do it again, right?

[round bramble]

@orchid nova Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[scarlet tiger]

DM me invite link, please
Editor acces

[abstract hemlock]

@orchid nova Hi 🙂 im on your channel right now

[scarlet tiger]

@orchid nova try part/join bot

[round bramble]

@orchid nova Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[orchid nova]

WOOHOOOO

Thanks lads ❤️

[abstract hemlock]

@orchid nova have you hear about the DreamTeam?

When you have the time take a look : https://streamelements.com/dreamteam

[scarlet tiger]

[orchid nova]

I haven't

hmmmmmm

would i have to apply or could it be an automatic process?

[scarlet tiger]

You must apply.

[abstract hemlock]

when you have the time take a look on that web

[hardy spire]

hi guys --- are there any known issues with the media request function, either via the website, or via obs.live ?

[scarlet tiger]

What is your issue?

[hardy spire]

the website just sits there and doesnt load ---
and obs.live says no available widgets

note not my stream... stream is GhostInTheMachine

[scarlet tiger]

In Chrome?

[hardy spire]

correct.

[scarlet tiger]

You can provide screenshot?

[abstract hemlock]

@hardy spire what is that say to you in that you have to add the Widget "Media Request" on your overlay

[hardy spire]

waiting for website screenshot

but its just got a circle spinning and spinning

[abstract hemlock]

he is on another dashboard (mod as pi.. something i didnt read)

[hardy spire]

pinipy -- will get him to switch back

[abstract hemlock]

he doesnt have the MEdia request widget on the active overlay

[hardy spire]

got him to force refresh the scene with him under his account

working now ty 🙂

[abstract hemlock]

yeah was because he was on pimpys dashboard

i think its was her account..

[hardy spire]

ty 😄

[hot belfry]

we had a VERY annoying glitch in chat today. My custom bot name kept thanking someone for following every 15 seconds for over an hour, even after I logged out of stream elements on browser and put the custom bot name back to stream elements

[sweet socket]

did you part and rejoin the bot to your channel yet @hot belfry?

[hot belfry]

no, how do I do that?

I just changed my custom bot name back to my account.
But I'm offline now so not sure if it's fixed

[abstract hemlock]

That user that have been thank'd .. he appears on your activity feed?

[hot belfry]

yes, just the once

[cinder raft]

How can I check the time spent in offline chat?

[abstract hemlock]

@hot belfry weird, well try what Prime told you

[round bramble]

@hot belfry Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[hot belfry]

great. Fingers crossed it works tomorrow

thank you

[left bear]

I was wondering if there is a way to collect the names of people who !redeem something (like a viewer game against the streamer) and display them on stream, through an overlay on screen... Thanks

[clever bronze]

Hello 🖐🏽 I need some help with links in the chatbot. I have setup my discord command but the link for this and the leaderboard command come up with 3 asterix ***, basically eveylink is ***, can someone tell me how to fix this please? Link blocking is turned off and streamelements is a supermod in streamelements and a mod in twitch role manager.

[ionic kelp]

@clever bronze https://discordapp.com/channels/141203863863558144/199460642975907840/681904434816876619

[clever bronze]

Second question. How can I set my timezone CAT in the time variation? I am doing this but it is returning UTC/GMT time.

[neon ice]

Is there a way to to use the data from Twitch for the Stream Labels as it doesn't show my latest follower, subscriber etc... it is showing blank in data.

[gentle imp]

just make an overlay here https://streamelements.com/dashboard/overlays add followers, subscribers widgets and then add that overlay url to obs, solved

!add

[round bramble]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[deft root]

anyone else having an issue with media share just being blank?\

http://prntscr.com/r80fcn

tried moving it, reset it, closed obs and reopened

okay, ofc now it wants to make me look dumb and work after i reopened obs

gg

[neon ice]

Thanks @gentle imp so i have to enter all the information manually ? what when i get a new follower or subscriber do i have to then change it manually ?

[gentle imp]

no, if you did what I said it will populate automatically

you can even use last follow/sub or latest ones and you decide how many it shows

[neon ice]

Im using the events rotator created by co6studio under widgets and everything appears blank

[gentle imp]

oh so am I 😄

blank?

[neon ice]

only information it is show is my follower count and subcriber count

subscriber

[gentle imp]

hmm

https://streamelements.com/dashboard/session go here, session data tab and hit reset plz

[neon ice]

tried that

everything is 0 it doesn't even show my cheers

[gentle imp]

when you received those were you using StreamElements already?

[neon ice]

no only just started using streamelements

[gentle imp]

that might be the reason but while I was editing my latest follower disappeared too, weird

[inner valve]

hey guys, i have a problem ive been trying to fix for a while. So basically my top donor used to use many different names to donate but i want put them all under one name(so its kinda fair), i went through all the payments and changed the name and in my "top tippers" the list is correct, however in the "aggregates" in "widget data" the info is still outdated, i assumed it would update eventually but it has not, is there a way to refresh/recalculate aggregates?

Hope you can help 😄

[neon ice]

thanks @gentle imp ill see how it goes when live later

[gentle imp]

but you can go here https://streamelements.com/dashboard/session and enter name of last follower, sub etc

and click save, for cheers won't work if I remember correctly @neon ice

@inner valve afaik aggregates cannot be changed, sorry to say

[left bear]

Anybody have a chance to consider my question above?

[neon ice]

@gentle imp ive tried doing them as separates and just says no data, ill wait till some data collected and then do it, Thanks.

[inner valve]

Since streamelements wasn't used at the get go so the info wasnt 100% accurate, i was led to believe that it can be changed here https://support.streamelements.com/hc/en-us/articles/360021494111-Widget-Data "While not directly editable, the information can be influenced by editing sections of your account, such as the revenue history in the case of tips." @gentle imp

[gentle imp]

let me ask if it's possible @inner valve

[inner valve]

thanks 🙂

under "top tippers" in "revenue history" all info is accurate

just not under aggregates in widget data

[gentle imp]

@left bear sorry, went unnoticed, you can add the store redemptions widget to the overlay

but no way to gather names, I suggest (and that's what I do) is keep history open on a tab https://streamelements.com/dashboard/store/redemptions/history

https://streamelements.com/dashboard/store/redemptions/items

[left bear]

Thank you @gentle imp I appreciate you looking back and answering!!

[gentle imp]

@inner valve you'll need to edit/delete all different donations, since having different emails, capitalization will make it look like a different person to the system

or even no email

once all is setup, go to Settings tab in Widget Data and click on Save Changes to recalculate the data

or just add 1 donation with correct name and money ^^

[inner valve]

yay

once all is setup, go to Settings tab in Widget Data and click on Save Changes to recalculate the data
@gentle imp

that worked

i had already edited all the info so it all matched

that recalculated the aggregates and they are now correct 😄 thanks so much @gentle imp 😄 😄

[gentle imp]

I stand corrected, thought it wasn't possible, glad it worked

[inner valve]

been trying to do that for the past week haha , u just saved me so much frustration

[gentle imp]

@clever bronze have you tried what the image you posted is saying? ${time.GMT + 2}

[little bramble]

my watchtime was reset & i didn't change my name. Can I get it back somehow?

[abstract hemlock]

@little bramble have you look into #270206314561404928

[gentle imp]

@little bramble please read here https://discordapp.com/channels/141203863863558144/270206314561404928/681838809226280960

[lime goblet]

Is it possible to manually backup bot data, such as loyalty points and so on?

[abstract hemlock]

@lime goblet you can copy and paste from here : https://streamelements.com/dashboard/leaderboard/current

but maybe comment here or upvoting will let the staff want this feature

https://streamelements.helprace.com/i1954-allow-users-to-download-loyalty-points-to-csv-file-for-personal-backups

[lime goblet]

@abstract hemlock And how many votes do you need for developers to introduce this feature?

[ionic kelp]

There is no definitive number.

[wind dawn]

Anyone have any idea why no Mic audio would be coming through on stream when it shows it is getting picked up on OBS?

[clever bronze]

@clever bronze have you tried what the image you posted is saying? ${time.GMT + 2}
@gentle imp I tried GMT+2 but not with spaces. I'll try with spaces.

@gentle imp I have tried the following now and none have works in changing the timezone out of CET:
CAT
PT
UTC+2
GMT+2
GMT + 2

Surely there is a list with all of the supported timezones somewhere?

Here is my command: It is currently ${time.GMT + 2} in Cape Town

[ionic kelp]

@clever bronze You simply want it read as 1:12 PM for the output or 01:12 PM?

and uppercase or lowercase for night or day?

[clever bronze]

No I want the correct timezone to be displayed. I am in The Central African Timezone and the command keeps returning Central European Time, even when I asked for Pacific Time it gave me CET

[ionic kelp]

I know that. I'm simply asking what you want it to display as I have just what you want though it depends on those answers.

[clever bronze]

Ah, 24 hours, no Pm or AM needed.

[ionic kelp]

with or without 0 on single digit hours?

[clever bronze]

If it has to have am or pm then the second option that you are presenting.

[ionic kelp]

That's optionable.

[clever bronze]

With 0 please.

[ionic kelp]

so 24 hour with trailing 0 and no am or pm?

[clever bronze]

Yes

[ionic kelp]

gimme a few while it grab what you're looking for.

[clever bronze]

Thank you @ionic kelp Very much appreciated!

[ionic kelp]

${customapi.https://decapi.me/misc/time?timezone=Africa/Lusaka&format=H:i} should be what you want.

@clever bronze If you haven't looked back there's your response.

[clever bronze]

Thank you. Can I still type all of the extra additional text before and after?

[ionic kelp]

Yup.

[clever bronze]

Brilliant. You've been a great help today on both occasions. Thank you so much.

[sullen marsh]

PROBLEM
Media request volume isn't changing!

Example:

• Kazasukho: !volume 10
• StreamElements: Kazasukho, an error occurred, please try again later.

[rose osprey]

hey 🙂 so i moved from stream Labs to SE loving to so far btw 👍 but... im still using the stream labs chat bot for sound effects triggered by chat. Q. does SE have a chat triggerred sound effect system or would a 3rd party program work?

[ionic kelp]

@rose osprey It can be done via stream store though you're stuck with a command response regardless of wanting one or not and no permission locked ones.

[abstract hemlock]

and you can also add the widget made by Zanzer:
https://discordapp.com/channels/141203863863558144/457957557470887947/664809625169690644

[rose osprey]

@ionic kelp cool i will look into it now. is there a way of importing the data. i dont want to spend hors added each one

[ionic kelp]

Unfortunately it's a tad bit more tedious than it was with chatbot and no.

[hexed chasm]

Anyone here?

[round bramble]

@hexed chasm Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[hexed chasm]

I have enabled loyalty point on my twitch, however how can i let my subs get more points per 10mins than the followers?

[abstract hemlock]

@hexed chasm on this web : https://streamelements.com/dashboard/loyalty you can move the slider to make your subs earn x2, x3 ... points

[crude oxide]

can we still integrate with spotify?

[ionic kelp]

Nope.

[crude oxide]

😢

[lament blade]

My alerts sounds still aren't working.......lol

[wise cliff]

Hey may be an off topic question. I've started using my obs studio for picarto, does anyone know if it will retain the stream key when I switch back to Twitch? Or will I need to put it in manually every time?

[tardy mulch]

@wise cliff id recommend you to have different profiles on obs, one for your twitch and one for picarto, it will save them both and you can change it by switching the profile

[wise cliff]

Hmm I'll have to try that I didn't know I could have multiple profiles thanks!

[tardy mulch]

no worries! they really help a lot!

[stone laurel]

how do i rec my minecraft (streaming twich)

[wary halo]

press the record button in OBS underneath the start streaming button

[tardy mulch]

any way to set up a timer with a command?

like to trigger after a few minutes

[wary halo]

https://www.youtube.com/watch?v=ua4_vvYQ0tQ&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv&index=14&t=0s

[cedar charm]

@wary halo hey bud did you get anywhere with my problem ?

[balmy plaza]

my commands might not work

my neighbors are not working help please

[lament blade]

@balmy plaza click on Part Channel and after on Join Channel

https://streamelements.com/dashboard - right side

[round bramble]

@balmy plaza Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[wary halo]

@cedar charm i'll ask around again, didn't get an answer last time 😦

@cedar charm can you send a screenshot of your browsersource properties from the overlay with the alerts?

[cedar charm]

on obs or stream elements

[wary halo]

OBS

[cedar charm]

if i post it wont people be able to take my link

can you pm me?

[wary halo]

accept my friend request 😉

then we can DM

[pale vine]

Hello i would like to close my account and link it to another. I have mixer with one and twitch on another ... I wanna link them both instead of having two accounts. Can anyone help me with that!

[fervent sedge]

I have been having issues with my custom bot name, SE dropped it a few days ago and l have not been able to get it to reconnect. I go through all the steps and nothing happens (l have done all the part and rejoin bot ect..)
The only thing l can see is it looks like SE thinks my 'Connect and Mod StreamElements bot' and 'Add your StreamElements Tipping Link to your Twitch Panels' have not been completed even though they have?

using OBS.live

[round bramble]

@pale vine Account Merging - Please note:

• Merging accounts only allows faster ways to switch between accounts
• Merging accounts does not allow data sharing between accounts - different streaming platforms, different type of events
• Merging accounts allows duplicating/sharing overlays between the accounts
  If you understand the limitations of merging and want to proceed, please find the JWT tokens (!jwt) from both accounts you want to merge and you will be directed to DM them to a staff member.

[dry hare]

@pale vine Please DM the tokens to @tight harness who will process your request for you

@fervent sedge Can you do me a favor and click on StreamElements >> Log Out inside OBS and then log back in for me and try again?

[fervent sedge]

hi @dry hare , l have done that a couple times

[pale vine]

thank you!

[lament blade]

Need support with tipping settings. I would like to change the link from my Mixer account and switch it over to my Twitch account.

[dry hare]

@fervent sedge asking around

[fervent sedge]

many thanks @dry hare , it has been driving me nuts!

[burnt owl]

yo

orsuna

do u mind helping odablock out

[dry hare]

@lament blade can you paste the links you want swapped in here so staff can log the ticket?

idk what 'odablock' is

[burnt owl]

hes an irl Pepega

[dry hare]

idk what that means

[burnt owl]

hes in voice chat struggling

[dry hare]

That is what the support channels are for

to assist users

[burnt owl]

[lament blade]

@dry hare Wish to change my twitch tipping link (https://streamelements.com/salator-683/tip) to this https://streamelements.com/salator/tip which is currently my mixer tipping link.

Hey guys, i'm setting up my stream right now and wanted to ask if its possible to hear donationmessages? Like a voice that reads the message out loud

[strong kernel]

@lament blade TTS is set up in the alertbox's settings within the overlay editor.

[lament blade]

thx guys ❤️

[woeful juniper]

My overlay widgets just stopped working mid stream. Music, alerts, everything.

[strong kernel]

@woeful juniper Clear your browser source cache using the button in the source's properties.

[woeful juniper]

I'm replaying alerts and it's not even coming through my stream software.

The overlay is displaying, but alert box and music widget is not working

[strong kernel]

@woeful juniper I understand. Press this button please.

[woeful juniper]

@strong kernel I'm on Mac using Opera GX, that will take a minute to find and I'm still in the middle of streaming

[strong kernel]

This should be an option in your streaming software.

[woeful juniper]

Nope, using Elgato Game Capture

[strong kernel]

Wherever you added your overlay URL, as a browser source or website source, or whatever their software calls it, if you cannot find a button to refresh or clear its cache, try deleting and remaking the source.

[midnight scarab]

i have problem with my streamelements. I delete my streamelements bot who was moderator on my chanel and now i can give him only redactor, can you help me. plz

[granite gate]

Yesterday, when one of my viewers bought a sound effect from the stream store, it didn't play on their end. how do I fix that?

[strong kernel]

@granite gate Have you added a store redemption widget to your overlay?

[granite gate]

yes

@strong kernel

[strong kernel]

@granite gate Please be patient. Thank you.

[granite gate]

sorry, I just wasn't sure you saw my message

[twilit finch]

Seems I don't need to do this, but every time I open up steamelements obs, I get the twitch authentication failure notice. Assuming it's a bug?

[strong kernel]

First, there is no StreamElements OBS. OBS.Live is a plugin for OBS Studio, not its own software.
Second, can you screenshot the notice?

[twilit finch]

Just going off of what the shortcut says. Just pops up every time I open OBS.live

[strong kernel]

This is in regards to the login in Settings>Stream, not with the OBS.Live login.

[twilit finch]

I know it's not needed, because I simply dismiss this and stream anyway. Just annoying that it pops up every time.

Unlike regular OBS, there is no place to put the stream key. (I'm assuming I simply don't need to do this with OBS.live since I sign in using the cloud)

[strong kernel]

There is, because it is still "regular OBS," just with the plugin on top.

Please go to Settings>Stream.

[twilit finch]

There is no option to insert a stream key there.

[strong kernel]

Because you logged in. Click disconnect.

[twilit finch]

So I either did this a long time ago and forgot, or I never did it at all. Weird either way since I've been able to stream with that authentication failure...

Okay I don't get that message anymore. Thanks for your time @strong kernel

[wide mason]

hey i am back so yesterday we got follows working but not bits or subscribes or gift subs

[hidden flower]

I have a question if someone till me from paypal to my PayPal how long is it gonna say pending

[round bramble]

@gleaming girder Please ask your question in one helpdesk channel only. A support volunteer or StreamElements staff member will assist you as soon as they are available. Asking in multiple places will only result in confusion, not faster answers. Thank you for your patience.

[wide mason]

okay so bits arent even showing up from yesterday

litterally only the follows showwhy would changing my name prevent all subs and bits showing

[wary halo]

type / mod streamelements in your chat, see if that works

[midnight scarab]

@R

type / mod streamelements in your chat, see if that works
@wary halo i just fix it, but thx 🙂

[abstract hemlock]

@wide mason did you log out and log back again on SE dashboard?

[wide mason]

i loged ina nd out of everything even reinstalled the obslive

[abstract hemlock]

i meant the SE website on Chrome not the OBS

[wide mason]

yes

i logged out website

logged out obs

uninstalled

kicked bot from chat

brought back

un mod

remod

chat works today so maybe stuff will magicall work today but doubt it

[abstract hemlock]

@wide mason everything seems right, lets see if today everything works as expected 🙂

[coral token]

why watchtime has been reset? @abstract hemlock

[lament blade]

Hey guys, another question 😅 i want to show my desktop on obs but it doesnt show up, just blackscreen. I have 2 monitors (one smaller than the other) but it only lets me choose one of the monitors, its not working anyway tho

already tried changing grapic processor in the nvidia settings, but didnt work :/

The screen works for other scenes, when I try to do window capture however I just get a blackscreen

[strong kernel]

@coral token Please see #270206314561404928 for information.

[round bramble]

@lament blade For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[hidden flower]

Can a tone help me

[lament blade]

Sorry what?

[strong kernel]

Try this one. :P
https://www.youtube.com/watch?v=bslHKEh7oZk

[hidden flower]

So I got a couple tips to my payapl it's been 5 days and there still pending what dose that mean

4 days*

[dry hare]

It means that PayPal hasn’t released the funds

Which would mean you need to ask PayPal why there is a hold. Typically it is so they can transfer the funds from the person that sent them and verify they aren’t falsifying the transaction before they send you the money.

[wide mason]

nope @abstract hemlock not working and my streamlabs one poped up i disabled that and now i cant refresh my alerts

and i cant disable stream labs for some reason but stream elements doesnt ping

[abstract hemlock]

👍 Its workin now

[hollow hamlet]

Hey guys! I've activated the default quote command but how am I able to add phrases to be randomised when used?

[strong kernel]

!quote add

[hollow hamlet]

Perfect! Thank you!

[broken hollow]

so i have lost all my viewpoints for the streamer Daskelelele... i had thousands and no i only have 50, i know alot of people are having this problem too

[abstract hemlock]

@broken hollow take a look om #270206314561404928

[primal flicker]

Hey, I’m a mod on a twitchh channel with 29k+ followers and was wondering if it was possible to get everyone’s watchtime back after the recent issues 😬 it has been very inconvenient that the watchtimes have cleared and many viewers have been mad

[strong kernel]

@primal flicker Please have the streamer send us an email to [e-mail] to go over options.

[primal flicker]

Could you brief me on what the streamers “options” are?

[fair gale]

my media share seems to play audio twice whenever i show the requested video on stream? anyone know what im doing wrong?

[lament blade]

that'll be discussed with the streamer \

[round bramble]

@fair gale Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[fair gale]

shutdown source when not visible is not changing anything

[granite gate]

@strong kernel any info on my case yet?

[dry hare]

@fair gale are you running ground control at the same time? Have a browser with the editor open?

[fair gale]

neither, it turns out i misunderstood that i shouldnt have two browser sources with the same overlay

my mistake, and thank you anyway

[dry hare]

Ah

[strong kernel]

@granite gate Please redeem an item yourself via your chat.

[granite gate]

right now?

[strong kernel]

Yes.

[granite gate]

even when the stream is offline?

[strong kernel]

Yes.

[granite gate]

okay

[strong kernel]

Whistle was heard just fine.

[granite gate]

but I didn't hear the whistle

is that just because the stream is offline?

[strong kernel]

Check your OBS settings, make sure you're properly capturing your desktop audio, or whether you're routing the browser source audio through OBS.

[granite gate]

yeah, I checked that

okay

so... I'm just making sure

because yesterday, I heard the whistle, but my friend didn't

and the chat message didn't go through either

but this time the chat message is going through

this time I actually opened my obs browser, and I heard the whistle in obs

but for some reason, yesterday, my friend couldn't hear the whistle

[strong kernel]

If you can hear it, and you see OBS's audio mixer jumping from the sound, then it's going to your stream.

At that point it's their side.

[granite gate]

they could hear my singing in the stream, though

so I don't know why they wouldn't be able to hear the whistle

and I don't know whether obs's mixer was jumping because I was in the twitch stream manager

I was on a different screen

but just checking that it still does work?

[strong kernel]

It works fine.

[granite gate]

okay thanks. yesterday, though, the message didn't show up either. but it seems to be showing up now

seems weird. but sorry to bother you and thanks for helping

[timid brook]

Once a withdrawal is requested via SE Pay, how long should it be before the money hits my bank?

[strong kernel]

It's a bank transfer and subject to the same delays, even more so if you request just before or during the weekend.

[timid brook]

In my country bank transfers are instant, first time having an international transfer so not sure on usual delays.

[strong kernel]

It can take several days to process.

[timid brook]

Thanks

[coral quiver]

my overlay is not going on my stream what can i do i am on mac

[round bramble]

@coral quiver To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[coral quiver]

do i need to use obs