@wary lark Hey I'm really clever and fixed it... some how...
#helpdesk-twitch
robust gyro
robust gyro
plush raft
Is there an ETA on the Sub points being fixed? It still just shows total number of subscribers rather than points
sweet socket
@plush raft at the moment no ETA for a fix yet
golden shale
is there a problem with bot timers?
unborn elbow
Why isn’t stream elements running in my stream ? Is it becuz I changed my twitch name? Or what?
abstract hemlock
@unborn elbow probably, try to logout and login again
@golden shale how exactly?
golden shale
SE it working properly in all other ways, bot timers don't seem to work no matter what I do
unborn elbow
Well I use stream elements off my phone. But usually when I stream it’ll say sum like “ stream elements is running “ so and so. But it don’t say nun. I tried to see if the commands were working as well but nun was working.
abstract hemlock
@golden shale maybe its your timer settings
grand gorge
How can i change the messages in twitchchat from StreamElements if s.o. is subbing ?
Can you ping me if you got the solution?
fiery pasture
Can anyone explain why my overlays in the SE browser is lagging? This is before I put it into OBS? I'm using a video file for an animated background and the video keeps jumping 😦
golden shale
enabled, wwith default settings, just changed the response message and gave it a name
round brambleBOT
@fiery pasture OBS -> settings -> advanced -> scroll down -> enable/disable hardware accel.
https://i.imgur.com/ggMe9ZE.png
fiery pasture
As I said it's not OBS that's the issue it's coming from the browser itself
abstract hemlock
@grand gorge you talking about the module "chat alerts" on the bot section?
@golden shale weird work just fine yesterday, and i didnt see anybody reporting any problem, make sure is enabled
golden shale
it is, logged out and back in on another browser to make sure it's not a bug on my end
grand gorge
@abstract hemlock Is that there? I can't find it
golden shale
might be a min chat line problem
abstract hemlock
@golden shale there you go!
fiery pasture
Okay so I figured it out SE doesn't like 2 video formats on one source
golden shale
another question, if I disable offline interval that disables the timer when I'm offline, correct?
wary halo
yes
abstract hemlock
@grand gorge at the very end of the list to your left Modules, the first option.. Chat alerts
grand gorge
AH I GOT IT! Thanks so much ❤️
abstract hemlock
Glad you made it
golden shale
Thank you for the help, sometimes typing out the problem makes you solve it faster
solid lintel
How do you add add a point system to your twitch channel via stream elements?
abstract hemlock
@golden shale exactly.. typing or talking about sometimes you answer yourself xD
wary halo
@solid lintel https://streamelements.com/dashboard/loyalty
dry hare
@fiery pasture did you disable browser source hardware acceleration?
and then reload your overlays?
Because your screenshot would indicate that you checked the box
it should be unchecked
golden shale
do you differentiate between mod messages and regular ones for timers?
golden shale
^ no
also, timers take time to activate because timer reset only seems to happen each time it executes (didn't time it but time was so much higher than the current set time that I'm assuming it was back at the old value I had set 15 min)
rough jetty
hey guys, could someone let me know how i could share my overlay or widgets that ive made in URL? thanks!
lament blade
how to accept donations via credit cards
rough jetty
@lament blade you need to enable SE.pay I believe
wary halo
it's not for every country though, so depends on where you live
abstract hemlock
@lament blade just some countries are allowed
lament blade
yeh damn
wanton pendant
hey there 🙂 using groundcontrol, but the bot doesnt show my twitch-name and it hides my affiliate star. what happened? worked fine over the last months now 😦 anyone here to help?
doesnt show my twitch name and hides the star - in my twitch chat
raw moss
has there been a change to the custom bot name on ground control? the option is no longer there for me
rough jetty
could someone let me know how i could share my overlay or widgets that ive made in URL? thanks!
scarlet tiger
This is a known issue
its not possible from GC at the moment
but you can still set it via obs.live @wanton pendant @raw moss
raw moss
thank you!
wanton pendant
how about from streamelements.com?
scarlet tiger
@rough jetty Overlays can only be copied to accounts you have manager access to.
abstract hemlock
@rough jetty you mean share with all of us?
rough jetty
yea to share publicly
i made an overlay for i would like to share with my buddies who are too dumb to know how to make it lol
safe kettle
Hello, for some reason the option to change my Streamelements bot name is not available in ground control. It was available just a couple days ago. I've ensured that I have my tipping page set up, I have an overlay set as well. I did gift a sub to streamelements bot though I don't know if that has something to do with it
tacit trout
Yo my donations are still held by se.pay, can anyone tell me why? has been almost 2 weeks now
abstract hemlock
@safe kettle is a know issue. but you still can do it via Obs.live
wanton pendant
@scarlet tiger so i HAVE to use obs.live?
safe kettle
ahhh ok ty @abstract hemlock
tacit trout
@frail creek.staff can yall answer my question
abstract hemlock
@tacit trout no need to mention a role, be patiente 🙂
wanton pendant
@abstract hemlock ok, just for now means...weeks? 🙂
scarlet tiger
@tacit trout which payment method?
fiery pasture
@dry hare Yes I did, I started with it unchecked then reloaded, but the issue is not in OBS it the SE browser it jumps before I even place it into OBS
tacit trout
The verification is still in progress
And takes ages, even if its written 7 biz days
dry hare
what do you mean "it jumps"?
abstract hemlock
@wanton pendant not sure.. probably days.. hours, i can really say.... but i think the dev team is working on it, ... its 'cause the twitch api changes so..
fiery pasture
So it plays smooth for about 3-5 seconds then the video crashes for about 1-2 seconds I've gone over the video and it's fine I've even made the file smaller.
dry hare
what kind of video format is it?
if it's not a webm, I would suggest converting it to webm
fiery pasture
webm and mp4 did it with both :/
wanton pendant
@abstract hemlock understood. thx for letting me know 🙂 have a great one!
fiery pasture
It seems to be working fine when I separate the sources
solid willow
Kappagen Widget Issue
kappagen bounce animation has a problem where only third messages shows emotes. Is there a way to set it where all emotes show? It is not set on combo mode, but on Show all. Have reset numerous times, made sure all the settings are as they should be. Bubble, Blur, Zoom animation seems to do just fine. It's only Bounce that seems to do this.
tacit trout
Yo my media request on obs has a black screen even after reload, any fix?
round brambleBOT
@tacit trout Streamelements on top of OBS -> Logout -> login
calm temple
I changed my twitch name and now my giveaway feature isn't working, could someone help?
round brambleBOT
@calm temple If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).
calm temple
DcypL_Academy
hazy salmon
Hello :)
how do I get into the closed merch beta channel?
I received an email that I should join 🙂
halcyon falcon
Any ideas when the queue system will be added?
twin sentinel
No ETA.
twin sentinel
halcyon falcon
I tried that and it was bugged
twin sentinel
Then I am sorry.
eager hearth
Why nightbot? Dont you use SE?
calm temple
Ok, the !points loyalty feature still isn't working since I changed the name of my twitch channel... any help?
dry hare
Part the bot from your channel, rejoin the bot
calm temple
How to part the bot?
lament blade
Hey just a quick question and sorry if I've just been out of the loop but are custom bot names no longer a part of Ground Control? Should I be using OBS.Live now for this feature? Thanks in advance! I've tried reinstalling, parting, etc but can't seem to find the solution
halcyon falcon
They are
lament blade
It's on your Dashboard @calm temple
halcyon falcon
Restart ground control
lament blade
Strange. I have no option for it anywhere.
calm temple
I'll look....
halcyon falcon
If that doesn't work, make sure you are fully updated
halcyon falcon
@lament blade Can you screengrab what you see in the settings of ground control?
calm temple
where can I part the bot? This is my dashboard
calm temple
nice! .. but I had it before
why is it not working now? I did relog onto SE with my new channel name
lament blade
should look more like this
calm temple
do I have to go into loyalty settings?
calm temple
I am not sure..
lament blade
scroll down to the bot section and see. I would also suggest finishing the setup process <3
so you can actually see your dashboard friend
@halcyon falcon also this. see anything strange? lol
there is no name option on any page and this is a fresh install of ground control xD I might just be missing something but I've not touched my bot or bot account on twitch since I took a break and returned lol
so I'm stumped but again, I might just be out of the loop
dry hare
@calm temple click “do it later” and you should see the option
halcyon falcon
Not at my PC so can't pull up mine but I know it's working because I just tested my twitch chat
lament blade
I understand that but you see my issue? xD
halcyon falcon
Yes hahaha
lament blade
It's simply not there. I've used it dozens of times. so confused >_<
thanks for following up tho
halcyon falcon
But I have had it go missing on me before as well
lament blade
I'm sure someone will be able to assist. No worries then. I'm not too concerned but it's been frustrating me trying to research lol thanks again!
odd forge
Do i have to disconnect my Paypal connection to get SE.Pay to collect the money when i get a donation? Because now when i have my paypal connected as i had back in the days when i was streaming and didnt have SE.pay. And now when i test donated to me, the money went straight to my paypal account instead of going to SE.Pay balance.
lament blade
Viekings issue has been solved. 
Have a good one guys. If anyone knows the solution to my issue just hmu
strong kernel
@lament blade Due to sudden changes to the Twitch API, Ground Control cannot rename bots at the moment. We recommend using the function in OBS.Live instead.
lament blade
Thank you! I have no aversion to using OBS.Live cause I love you guys and it's a solid program! I just didn't want to ask if that was the way I should go until someone got back to me >_<
I saw the update but wasn't sure if it applied to ground control. there's nothing that GC can do that OBS.Live can't do at this point in time right? <3 thanks again
strong kernel
Correct, OBS.Live does everything Ground Control does and more.
mellow aspen
I can't see the merch store
lament blade
How do I get my tip link
abstract hemlock
https://streamelements.com/<YOURNICK>/tip
lament blade
What is the command for viewers to ask for music?
abstract hemlock
!sr or !songrequest
lament blade
ty
abstract hemlock
but you have to have Ground Control o OBs.Live and active the Media Request
cinder olive
Don't need those. You can listen to the music via the dashboard.
cinder olive
You still don't need either of those.
the module being active activates the commands
to play music on stream you can listen via the dashboard aswell
shy sentinel
Hello everyone! I wanted to set up my SE.Pay, but don't see the option on the left bar under the Revenue tab. Going into Tipping Settings didn't give me an SE.Pay option either. Can someone point me in the right direction please? Thanks
uncut vector
How do I change what is said in my chat when I have a new follower. I can't remember how I changed it
strong kernel
@shy sentinel 100 followers minimum.
@uncut vector Chat alerts module in the Modules section.
shy sentinel
@strong kernel I see. Thank you! Looks like I've got worked to do. Cheers!
uncut vector
Thank you
lament blade
Are there Italians?
abstract hemlock
@lament blade in #🇮🇹︱italiano maybe?
lament blade
Yes
amber obsidian
Can someone share with me a guide or something on How SE Link Protection should be setup? I want links to be moderated, approved by mods if it can be shared in chat or not but I don't want the viewer completely timed out of chat for trying to post a link. Twitch Link Protection I guess just Blocks everything so I assume SE can be moderated a bit better? Just looking for some pro tips.... Thanks.
Also, on the same topic how do I setup Whitelist and Blacklist? if I add an URL ie. youtube.com does that allow every video on youtube to be linked? vice a versa with Blacklisting?
safe coral
I'm getting an error when i try and link my twitter account to stream labs. can anyone help please?
strong kernel
You'll need to ask Streamlabs.
safe coral
ok
strong kernel
@amber obsidian Link protection will time out the viewer unless you use the !permit command on them.
safe coral
I meant streamelements sorry
strong kernel
@safe coral Screenshot the error.
safe coral
This is the error
{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}
grave plank
anyone know why the font shows up fine on my obs (the editor) but on the main streamers setup it shows as times new roman (futura otherwise)
grave plank
futura
strong kernel
@grave plank Have them restart OBS and clear the browser source's cache.
amber obsidian
@strong kernel anyway to screen the link before allowing it to be posted or do I just need them to PM the link? Also, how does one setup the Whitelist & Blacklist?
can I whitelist for example, ALL of Youtube?
vagrant flame
hi, im having an issue. when i try duplicate an overlay it just hangs on the duplicating screen
strong kernel
@amber obsidian No, Twitch chat doesn't have that function. Whitelist can work off of domain, so "youtube.com" will whitelist YouTube, and "clips.twitch.tv" will whitelist all clips.
vagrant flame
can anyone help me?
amber obsidian
okay, thanks
strong kernel
@vagrant flame What overlay are you duplicating, and where are you duplicating it to?
safe coral
@strong kernel same error code
grave plank
but he has so many will he have to clear EVERY browser source cache individually?
strong kernel
Just the ones having the problem with the font.
grave plank
they are ALL like that lol
every single one
they are all times new roman, while it shows as futura on mine since I did the setup
vagrant flame
my main solo overlay, same network but just a dupe
grave plank
times new roman isnt even the default font
all his browser sources were made after mine and I noticed it was Times new roman from the beginning
strong kernel
@vagrant flame Please keep all communication in the public channels, thank you.
@safe coral You don't need to repeat yourself. There may be something on your computer, such as a firewall or antivirus software that is blocking the connection.
safe coral
@strong kernel I don't have my fire wall on and I don't have anti virus
grave plank
i assumed it was due to being a custom font, but if these are being pulled from google font base, that shouldnt matter right?
he is mid stream right now, so cant test if resetting the cache will work
vagrant flame
@strong kernel were you implying you can manually dupe an overlay for me?
lament blade
Tried last night - will try again
Ground control is not renaming streamelements
:/
strong kernel
@lament blade Ground Control cannot rename the bot at the moment. Please use OBS.Live in the meantime.
strong kernel
See pinned messages in #helpdesk-selive
lament blade
Ty
strong kernel
@grave plank Do not ask in multiple channels.
grave plank
sigh, i suppose ill wait here to be ignored then
lament blade
+rep @strong kernel ❤️
strong kernel
@grave plank What is their username?
grave plank
FlipTTV
strong kernel
@vagrant flame A ticket has been opened for a dev to look into the issue. We cannot provide an immediate solution.
grave plank
sorry for being salty, i understand you guys are free tech support lol
vagrant flame
Thank you @strong kernel
strong kernel
@grave plank You should not be using the custom font option for a Google font. All the Google fonts are already available.
grave plank
it doesnt show up in the normal fonts list
strong kernel
Hm, must be a new one. In that case the streamer needs to actually install the font on their computer before using it.
grave plank
but its browser source, wouldnt that be done on your end?
strong kernel
No.
CSS can reference local fonts. That's the entire basis of the custom font option.
grave plank
ahh i thought it was pulled from a google font database
strong kernel
No.
grave plank
well that explains EVERYTHING
strong kernel
That's the default fonts.
strong kernel
The Google font repository has not.
grave plank
ok that explains it all.. thank you so much!! Sorry for the mild salt, its 7am and I was woken up by screaming dogs this morning
wary gull
I have £12 in my SE pay , but it won’t let me withdraw because it saise “withdraw is below minimum amount” douse anyone know what the minimum amount is ?
amber obsidian
@strong kernel one more question in regards to link settings. If I choose Regulars (Users immune to these settings) does this mean Followers, Subs, VIP and Mods are all immune to TimeOuts for posting links? Do I need to add everyone that frequents my stream to a Regulars list?
strong kernel
No.
Regulars are a manually applied role specific to StreamElements that are considered higher than subs.
round brambleBOT
@wary gull Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you
amber obsidian
thanks
scarlet urchin
hey! i tried out kappagen but for whatever reason it doesn't seem to be working for cheers or donations, though the other events (follows, subs, hosts, raids) seem to work so far - is there something i'm missing? i'm using streamlabs obs
amber obsidian
are Subs higher then VIP? if I give VIP immunity will Subs get it too? Can Both be added to immunity?
round brambleBOT
@amber obsidian
Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator
1500 - Broadcaster
Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png
amber obsidian
that helps. thanks
cinder olive
The ranking is as above, with Viewer being the lowset, and Broadcaste rbeing the highest.
safe coral
@strong kernel Is there anything else that can be done with my issue?
strong kernel
@safe coral Not immediately.
safe coral
@strong kernel ok was a ticket opened?
strong kernel
You don't have to ping me every message.
safe coral
I didn't know, my apologies
strong kernel
Yes, a ticket was opened.
safe coral
ok thank you for your time!
grave plank
ok last question... is there a way to change font for the whole overlay, or does it have to be done individually?
cinder olive
Individually.
grave plank
😭 oh gosh this will take a while lmao
worthy garnet
guys, there's a command to transfer the points when a viewer changes his nickname??
cinder olive
Doesnt quite work that way.
scarlet urchin
i guess there's no answer for my question...? 😮 is it too specific?
velvet ridge
I setup the streamelements
strong kernel
@scarlet urchin Please be patient, there's a lot of people who need help.
velvet ridge
but when i click start streaming it is starting in youtube
round brambleBOT
@velvet ridge Streamelements on top of OBS -> Logout -> login
cinder olive
@scarlet urchin You will need to ask SL for that, as we cannot provide support for how our utilities work on their custom-coded version of OBS.
round brambleBOT
We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.
scarlet urchin
okie ty!
round brambleBOT
@velvet ridge Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.
velvet ridge
Whenever I start streaming in twitch the video is creating another video window like display capture
I need some help with that
is there any issues with the configuration?
oblique steeple
Your stream shows whatever you set in OBS. If you want to stream a game, use Game Capture or Windows Capture if the other one doesn't work for whatever reason
clever kernel
is there a shutout commend on twitch for bot please
strong kernel
When creating a new command on the site, there is a "Templates" menu that includes a shoutout command.
slender anvil
hey so i talked to someone around the end of december regarding adding a sound command for my stream. i got it added and it works really well but for some reason, its putting a streamelements response after redeeming the command even though its disabled
strong kernel
Chat redemptions will always have a confirmation.
The chat alerts option provides responses for redemptions via site or extension.
slender anvil
well is there a way for me to disable it or edit them?
strong kernel
There is not.
lament blade
It is not recognized my stream key what can I do to fix that problem
strong kernel
@lament blade Check everything in Settings>Stream. Then redo everything in there anyway.
flat lichen
hi there. i just downloaded and setup SE. Im curious where in the dashboard I can create an alert box
strong kernel
@flat lichen https://www.youtube.com/watch?v=8LVRd2X4HvU
worn ridge
is there a easier way to edit sub variation alerts on stream elements. cause right now, when u edit the variations, a pop up menu comes up but it doesnt move and covers ur entire overlay so u cant see what ur changing.
i have different videos for each alert so I cant just copy and paste everything
flat lichen
@strong kernel thanks!
round brambleBOT
@flat lichen New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.
cinder olive
@worn ridge To my knowledge, not currently.
civic hinge
yea, so my alerts arent showing up on stream
my like images and struff are working, just not alerts
strong kernel
Have you had any events take place in the last 24 hours?
civic hinge
yes. someone followed me on stream, and the alert didnt show up
strong kernel
How were you made aware of the follow?
civic hinge
i literally used another account to follow it as a test
strong kernel
Works fine.
civic hinge
well, thanks for following
yea it didnt work on the others
dude your like a hacker or somethin
i assume you found my stream through my discord? or through my streamlabs account or some weird stuff
strong kernel
civic hinge
yea ok thats good.
becuase like yesterday you somehow found my overlays in streamelements and i freaked out
strong kernel
civic hinge
yea ik. but its still weird
strange fractal
hello I need help with me I have activated the overlay and it is edited but when someone follows me it does not appear on the screen before if I used OBS
please I want help before it worked and appeared on the screen when someone followed me now it doesn't appear or work anymore
ionic kelp
@strange fractal does the test option in the editor work with it?
worthy musk
hey guys i change my twitch user name today and now streamelements is not showing up as a bot in my strea,
ionic kelp
@worthy musk go to dashboard then do part and join.
worthy musk
twitch dashboard?
ionic kelp
SE
round brambleBOT
@worthy musk If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).
strange fractal
if it works if I make an alert but I don't see in OBS help please
round brambleBOT
@strange fractal To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
strange fractal
ot even in the live show and any solution? I spent hours editing the alerts
worthy musk
my commands are not working either
round brambleBOT
@worthy musk If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).
ionic kelp
I'm on mobile so the layout is scuffed slightly but it's this.
worthy musk
tidal swallow
Hey! My subscriber alert isn't taking the sound I have uploaded. All the others seem to be working fine but this one stays on default no matter what. I've made sure variations are both also the alert sound I'd like.
strong kernel
@tidal swallow Have you edited your variations?
ionic kelp
@worthy musk other side of the dashboard.
worthy musk
im already signed into obs.live with my new gt
tidal swallow
Yes, I said that in my message lol
strong kernel
@worthy musk OBS.Live has nothing to do with the instructions you were given.
worthy musk
ionic kelp
Now move down....
strange fractal
I just did what the bot told me and the alerts are still not visible, please someone to give me a solution
worthy musk
there is nothing underneath it
cinder olive
@worthy musk send a full screenshot.
The entire page.
Top to bottom. Left to right. Entire thing
tidal swallow
If you guys are talking about timed commands, mine also haven't been working for a couple days now.
strong kernel
@tidal swallow What overlay did you edit for your alerts?
And what sound should be used?
worthy musk
cinder olive
Go to your main page, of your dashboard.
As in this link: https://streamelements.com/dashboard
Not your media request page.
tidal swallow
@strong kernel Out of my personal ones? I'd like it to work for al of them eventually but I tried on "PREMADE_PURPLEORANGE - IN GAME PURPLE DELIGHT SCENE ANIMATED" first since I'm live right now.
strange fractal
please help me someone
worthy musk
gotcha
strong kernel
@strange fractal Be patient. You can clearly see there are many people asking for help. We're good, but we can't simultaneously hold that many conversations.
tidal swallow
lol
worthy musk
Thank you so much
round brambleBOT
@worthy musk Please follow our community rules:
- No advertisement or stream promotion
- Respect ALL server members
- No NSFW/NSFL
Thank you
worthy musk
it states to post my new name
strange fractal
@strong kernel ok I'm so sorry you're right hahaa sorry
strong kernel
@tidal swallow What sound should be used?
tidal swallow
SunlethWaterscapeClip.mp3
strong kernel
Save the changes you've made so I can see what you've done, please.
Looks like it's set up correctly.
tidal swallow
Oh my god... It's because I didn't save after fixing the variations. I am le idiot. I'm so sorry, @strong kernel. Do you know why my timed commands haven't been working for a couple days? That was gonna be my next question.
round brambleBOT
@tidal swallow If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).
tidal swallow
I did the AI's suggestion a couple weeks ago. I have chat lines to 10 at 15 minute intervals. Chat is definitely active enough for this to be triggering so not totally sure.
tidal swallow
Looks like I've got about 30 lines in chat right now having been live for an hour and 20 minutes with no timers triggered. I hope that answers your question?
strong kernel
Within 5 minutes*
Not throughout your entire stream.
Timer: "It's time to go off. Has there been 30 messages in the last 5 minutes? No? Guess I'll be silent."
tidal swallow
Ah I see. So if I set that to 0 then they'll just go off every 15 minutes? Or does there have to be a number/
?
strong kernel
Correct.
cinder olive
Thats my thought process is when providing help in the helpdesk channels
tidal swallow
Sorry, I just moved everything back to SE and it's all a little different now so I keep missing some of the small stuff. Correct as in I need a number or 0 will work?
strong kernel
tidal swallow
PERFECT! You a champ, @strong kernel. I'd leave you an amazing review on Yelp if I could. lol
Thanks so much!
strong kernel
I'll frame your message. 
tranquil radish
I stream on xbox is there anyway i could use overways
round brambleBOT
@tranquil radish Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3
strong kernel
@strange fractal You changed your overlay resolution on the site without adjusting the widgets in the overlay. The widgets do not automatically resize and reposition just because you changed the overlay's resolution.
civic hinge
does anyone know like a twitch chat app or something? or can i see my chat in the twitch app?
strong kernel
StreamElements Live app has a Companion mode for your activity feed and chat.
strong kernel
Not needed.
civic hinge
but if i already have it, is there a chat section in there?
strong kernel
No.
strange fractal
@strong kernel hh thanks, sorry for my ignorance how do i do that?
civic hinge
ok
sly oracle
so when i use import stream labs alert box will the alerts for donations and merch also work?
strong kernel
Tips, yes. Merch is handled differently.
sly oracle
ok so ive bassically just done a new alert overlay on the streamelements website for just the donation and merch, the donation alert did not work
ionic kelp
If you use the test method in the bottom left of the editor does it show?
sly oracle
let me check
ionic kelp
BTW where's DooHicky?
strong kernel
WhatchamaCallit?
tardy prawn
I can't get GroundControl to open. It runs in the background, but doesn't open. Any issues with it for anyone else? -Thanks
sly oracle
im also having an issue where my timers arent firing off at all? how can i remedy this?
cinder olive
Mind sending a screenshot of your timers?
lament blade
anyone mind helping change the resolution of my logo to 2000x2000?
lament blade
Hey SE friends, is there a way to turn off the bot from announcing store redemptions in chat to avoid clutter?
Oops. Did a quick search on here, guess they will always have confirmation! Sorry!
lament blade
I saw earlier today Nethyr responded saying they will always have a confirmation
¯_(ツ)_/¯
Thank you though @scarlet tiger !
harsh sluice
when is se.pay coming to canada?
fervent karma
Hi everyone - can someone point me to how to trigger an overlay video through a command? i'm looking down the list of commands and i'm not seeing it - is it possible?
harsh sluice
I said when?
scarlet tiger
Sure soon @harsh sluice
harsh sluice
i hope so
scarlet tiger
@unborn elbow bot?
mystic spindle
This is more of a streamelements web dashboard question, is this the place to ask it?
mainly overlay editor
unborn elbow
@scarlet tiger nun is working at all. My nightbot ain’t even working. Is it becuz I changed my twitch name?
scarlet tiger
@charred brook Please stay in ONE channel
round brambleBOT
@unborn elbow If you changed your name on Twitch please follow these steps:
🔹 Visit https://streamelements.com/logout and then log in again with by connecting with Twitch.
🔹 On the right side of the dashboard page that opens, select "Join" under bot settings. If it says "Part" select that and then select "Join" to send the bot to the chat. Don't forget to mod the bot by typing /mod streamelements in your channel if you have not already.
🔹 Post your new name here so that we can update your channel's chatstats tracking (must be done by staff).
scarlet tiger
@unborn elbow same with NightBot - part /join bot
mystic spindle
No i wasn't asking you @charred brook i have a question that is a overlay editor question and was asking if this is the place to ask that :)
scarlet tiger
@mystic spindle what's your problem?
mystic spindle
I can't get the 'font' section to pop up for my dono/sub/follow/cheer tickers
its showing up like this, the font is above those lines, i've tried full screening, windowing, everything, basically it seems like the blue is hiding it
it works fine on my alert box @scarlet tiger but not on the editor
unborn elbow
@scarlet tiger well I use streamelements off my phone
scarlet tiger
@mystic spindle you can send fullscreen screenshot?
sly oracle
@cinder olive
in fact non of ky timers are firing off and i straed for 8 hours today
streamed*
ionic kelp
@sly oracle and you had active chat during then?
rough jetty
i seem to have a discrepancy with my subs count in twitch and on stream elements
anyone have an idea about this?
zenith widget
Yes
that extra is you
Its a known issue and due to the recent change Twitch made - we are working to adjust
rough jetty
thanks for the explanation (:
pure tangle
Hi! Does anyone know how to connect discord to twitch? I went to YouTube but it still hasn't connected? Thank you!
rough jetty
@pure tangle Server Settings > Integrations
pure tangle
Thank you!
sinful valve
hey its not giving me the option to install the extension thingy
rough jetty
@sinful valve not sure the context of what you are talking about
must be hard being a CS for this server lol
sinful valve
when you want to import streamlabs to twitch chat it asks for you to install a chrome extension which is not letting me install the extension
zenith widget
The import extension? make sure you are using the latest Chrome version
@rough jetty wanna bet?
round brambleBOT
@lament blade Please follow our community rules:
- No advertisement or stream promotion
- Respect ALL server members
- No NSFW/NSFL
Thank you
rough jetty
i should have said bet before he got shot lol
zenith widget
sinful valve
Ok i want to import alertboxes and to do that you need to import streamlabs just like importing a nightbot but to import streamlabs it says i need to install a chrom extenson named streamlabs export to streamelements
zenith widget
Ok - what seems to be the issue?
sinful valve
its not letting me install the extension
zenith widget
Are you using Chrome?
sinful valve
yes
wise cliff
I changed my channel name, but when I log into StreamElements it still shows my old channel ID will that change over automatically?
round brambleBOT
@round inlet Please follow our community rules:
- No advertisement or stream promotion
- Respect ALL server members
- No NSFW/NSFL
Thank you
zenith widget
@wise cliff Channel ID or channel name? Logout from the dashboard and log back in.
wise cliff
There it is. Thank you!
mystic spindle
@zenith widget any idea how i can fix my issue? Font not appearing when I want to change the sub/follow/dono/cheer tickers
zenith widget
@sinful valve Are you trying to install it via the google extension store or that page is not opening up at all?
mystic spindle
i only get the size onwards
round brambleBOT
@mystic spindle Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/
Custom Fonts
Steps:
- Install the font on the streaming PC or choose a pre-installed windows font.
- In the overlay widget settings, select Text Settings
- Enable Custom Font
- Type the name of the font as it appears in the windows font directory (This is usually
C:\Windows\Fonts)
Note: After installing fonts, the browser and OBS must be restarted for the font to appear.
mystic spindle
no not that issue actually
I dont have the option of fonts, and that too only on the ticker, its there for the alert box
strong kernel
Minimize the layers.
zenith widget
@strong kernel go to bed 
or else i'm leaving you to do support and i'm gonna go to bed 
mystic spindle
omg lol that did it!
strong kernel
mystic spindle
But how come it wasnt a problem with alerts?
Thanks @strong kernel appreciate it :)
zenith widget
because the alert tab, "replaces" the entire left menu
mystic spindle
fair enough, thanks @zenith widget
zenith widget
it slides in, real smooth when ytou click that cog wheel
sacred girder
cant figure out how to setup new logitech c922 with stream elements
can some one help?
zenith widget
Meaning that what ever you are doing with the camera settings, OBS.Live has nothing to do with them.
OBS.Live just adds 3 docks to OBS Studio
and doesn't touch anything else
sacred girder
what do you recommend i do to get up and running
zenith widget
Unplug and plug the camera back in
sacred girder
ok
zenith widget
or try changing the USB port
add a video source if you haven't already and choose the camera
sacred girder
i did all that
zenith widget
or before starting OBS, use the Windows camera app to check if its working at all
sacred girder
all i see is the black screen when i go to record or try to broad cast
sacred girder
I hae Logitech app open and camers is running just fine
but when I try to connect to obs.live I get a black screen
i feel like im just doing something wrong
zenith widget
Turn off that app then
because OBS cannot take control of the video
Make sure to also, remove all other video sources that use the camera from all scenes
then add it to 1 scene
right click the source
paste as reference to the other scenes
sacred girder
also my audio is only being picked up from the cam, how do i make it so it picks up audio from my mic
without it picking up both..
zenith widget
obs -> settings -> audio -> microphone
sacred girder
now i cant hear party in discord...
everything else is working though thank you, any idea how to fix the discord problem?
round brambleBOT
@sacred girder For the best OBS support, please join their Official Discord @ discord.gg/obsproject
velvet ridge
H.E.L.P
thick spear
hey, my chat stats say 404 not found when I search em up ,any way to make it so it actually shows that stats and stuff?
ionic kelp
@thick spear old and new name?
thick spear
new name is flueonn
and old name
MIGHT have been
flueon_
i had like 3/4 different ones
I ccan try finding them if u ened me to
thick spear
flueonn
zenith widget
@velvet ridge What do you need help with?
It seems you've never had a chatstats page @thick spear will make you a fresh one
ionic kelp
It was flue1n btw
velvet ridge
so im not the best with computers and i know nothing about them, I want to start streaming again but when I stream my game feels like dog and my stream has a bunch of pixils. my friends and I were ficing it and i went to go look at my CPU and GPU and they're both at like 80%-100%. I have a 1660 ti and my friends said that i should buy a 1080ti or 2080ti
cause I play mainly fortnite and that takes up like 50% and up
dark musk
I had a custom bot setup and it just disappeared
round brambleBOT
@velvet ridge Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
@dark musk Due to a sudden and unforeseen Twitch API change Custom bot name feature through OBS.Live / Ground Control not working temporarily - this means that we cannot get the tipping link from your panels in order to activate the Custom bot name(This includes the tipping settings check).
We are looking into it. No ETA on a fix yet.
zenith widget
wary lark
Fortnite should be a breeze to run, you'll need to breakdown what's taking up your GPU usage
velvet ridge
not trolling, for my GPU fortnite is taking up like 89% of space
junior shoal
Hey all. My chat stats dont work on my account. I get a 404, but if I put in my old username it does work. I changed username about 7-8 months ago though, maybe more
any advice?
zenith widget
Yes - its fixed now
wary lark
What resolution and fps are you playing at
wary lark
Well for one if you look at the logs
Wrong Color Format
Color Formats other than NV12 are primarily intended for recording, and are not recommended when streaming. Streaming may incur increased CPU usage due to color format conversion. You can change your Color Format in Settings -> Advanced.
zenith widget
Just to point out, the log file shows you are on a 1070
not a 1660
I would also strongly recommend NOT streaming at 1080p
velvet ridge
yo tbh you guys just want me to screenshot my settings for obs and just send it to you guys
lol
wary lark
No
Change your colour format
Cap your fps to your monitors refresh rate
Stream at 720p
velvet ridge
bro not gonna lie im so lost lmao, so for my color format I have it as NV12 which i assume is completely wrong
wary lark
It is did you see the analysis link keizar posted
velvet ridge
nah i did see it thats why i said it's completey wrong
zenith widget
If its wrong restart your OBS, stream for 30 seconds
and give me the log file again
velvet ridge
aigh i figured it out, lemme adjust my settings rq
everything worked out accept my bitrate, i try putting it to 4500 kbps like it said but hen i click apply it just goes back to 6000 kbps
aight, ima head out. thanks for the help and have a good night @zenith widget and @wary lark
round brambleBOT
@velvet ridge For the best OBS support, please join their Official Discord @ discord.gg/obsproject
potent loom
Hello guys, it's possible to do a commercial timers to use every X minutes? Anyone can explain? 🙂
round brambleBOT
To have Streamelements run ads for you, make sure:
- Streamelements is added as an Editor to your Twitch Channel here: https://www.twitch.tv/dashboard/roles
2.A) To make a timer, go here: https://streamelements.com/dashboard/bot-timers - add a timer with a response "/commercial" and 5/10/30/60 for the duration of the ad - example:/commercial 30
2.B) To make a command trigger an add go here: https://streamelements.com/dashboard/bot-commands/custom-commands and add a command with response "/commercial" and 5/10/30/60 for the duration of the ad - example:/commercial 30
potent loom
Thank you
lament blade
HI
How long does it take for SE Pay to verifiy my account?
I know on website it says 7 days, but now its been 20 days and i haven't heard anything
zenith widget
What is your username?
zenith widget
No - your DMs are off. Mine are open for everyone and I've never touched the settings in 2 years
also I'm not sure why you want to keep your username a secret
lament blade
since this is not a technical question but financial - i'm used to not talk about this in public channels
if its not possible in DM i will put it here
lament blade
Thank you
zenith widget
but hiding your username is not something that one should be afraid of
its not like someone will hack you or something
lament blade
ok, thank you
zenith widget
from what i see your first tip, which allows you to setup SE.pay was made 6 days ago.
so the account has been created 6 days ago and is still in the verification process.
lament blade
My youtube i setup 20 days ago and is still not verified
what i mean is
Same SE Pay account, both are in verification mode of which one longer than 7 days (20 days)
round brambleBOT
@lament blade Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.
lament blade
bjorn tv 2
zenith widget
Right, if you look on the dashboard main page, you will see a yellow stripe saying the in order to complete the SE.Pay registration it needs some additional details.
and if you go to the se.pay page, you will see the button being active and asking you for those details
zenith widget
Sure 🙂
Its always good to check with someone else when you are not sure whats going on, so no worries 😉
zenith widget
And now we DM
carmine knot
is there an easy way to get around this from happening
This video is not available in your country
wary lark
sadly not, it's a youtube licensing issue
gusty solstice
hi there, my latest twitch follower isnt showing up in my widget?
zenith widget
Posting in 2 different channels won't help you solve this faster.
gusty solstice
yes i know, i realised i posted in the wrong 1, sorry
zenith widget
Then im deleting the question there
gusty solstice
not a problem
zenith widget
You don't have anyone as a latest follower in the widget data tab.
gusty solstice
i have 2 twitch followers so i should have something there
zenith widget
If you've registered your twitch with us aftter you gained those 2 followers
we won't show them
gusty solstice
maybe
ashen sparrow
Hey KeiZar! If my mods delete chat messages in twitch chat, the messages will still be displayed in my chat widget on stream. I did not test how it works with timeouts though... Is this a known issue or is there anything I can do to prevent that?
zenith widget
which chat widget?
ashen sparrow
The chat widget in my overlay, which I have set up in streamelements
Widgets -> Your stream's chat
zenith widget
Delete or timeout?
ashen sparrow
Delete
ashen sparrow
ah ok, thanks!
white relic
Hi, i'm miss clicked and accidentally blocked one of my donators, what can i do to unblock him ?
wary lark
blocked them on twitch?
white relic
on streamelements revenues history
don't know if it's the right channel to post my problem
white relic
yep that's it
wary lark
Let me ask around and try get back to you
white relic
sure, thank's
wary lark
@white relic alright buddy
we're gonna get our devs to unblock them for ya
DM me with the username of the poor guy
who donated to you and got slapped in the face for it
white relic
hahaha poor guy :p ok i'm doing it
white relic
thank's for all
tight harness
wary lark
what seems to be the issue?
velvet ridge
the issue is when i am starting the stream
the screen is behaving like display capture screen
one inside another
is there any settings i need to do
wary lark
check all your sources to make sure
theres no random display capture source that's messing things up
velvet ridge
but i am using a laptop
and added just 1 display capture
it was working fine last day
but now i cant stream
bcoz the screen is behaving weird
sweet socket
Can you try the following?
round brambleBOT
@velvet ridge Due to the way laptops are designed, your system must be configured to run OBS on a specific GPU, depending on the type of capture you are trying to do.
For Game Capture and Window Capture (recommended), your system must be configured to run OBS on your laptop’s high performance GPU (default); for Display Capture, your system must be configured to run OBS on your laptop’s power saving GPU (iGPU).
If you are running Windows 10 1903 or newer, use this guide for instructions on how to configure your system: https://github.com/obsproject/obs-studio/wiki/Laptop-GPU-Selection-Windows-10
For instructions on configuring an older version of Windows (you should consider upgrading), use this guide: https://obsproject.com/wiki/Laptop-Troubleshooting
velvet ridge
yes i have done that
its still acting weird
please i can share my screen and show you
help me
I need to stream
sweet socket
Ah alright, I'll ask around for you if anyone knows the fix
in the meantime can you provide me with one of these?
round brambleBOT
- Restart OBS
- Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
- Stop your stream/recording.
- Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
oblique steeple
@velvet ridge Wait you mean that your screen is looping over and over again?
If it looks like this, it's normal and expected. https://streamable.com/8cy78
Display Capture records everything so when OBS is on the foreground, it will record itself, and again, and again, and again looping infinite times.
velvet ridge
@oblique steeple yes
oblique steeple
read the message I just sent
velvet ridge
this is normal
oblique steeple
What you are seeing is normal and is called the Video Feedback Effect. It will go away when you stop looking at the OBS preview on the same display you're capturing. Read https://en.wikipedia.org/wiki/Video_feedback for more info.
velvet ridge
but when i am streaming in twitch the same thing is happening in the stream
why would it loop over in the twitch screen
oblique steeple
Do you have an example that you can show us? Something like a VOD?
oblique steeple
I'd prefer a part of your actual stream.
velvet ridge
okay
oblique steeple
In the form of a video / VOD
velvet ridge
frendzyn00dles
velvet ridge
didnt get you
oblique steeple
OBS will obviously record your stream if you watch it yourself. If you want to check the quality, do it on anther device like a different PC, your phone or whatever
delicate pecan
where is merch closed merch beta channel ? as it is written in email ?
smoky tide
someone needs to give you the role @delicate pecan
oblique steeple
Just did it
delicate pecan
thx
alpine quarry
hello, Could this be fixed? Old name: NuubixLive
wary halo
yes
give me your old and new twitch name pls
(this is usually caused by changing your name on Twitch 😉 )
velvet ridge
<@&382267076632379392> Can anyone tell me how to minimize background noise in stream while streaming with stream elements on twitch
there is no back ground noise from my end
but in the stream the noise is very high
people cant listen to my broadcasting
abstract hemlock
@alpine quarry confirm please => new : nuubix // old: NuubixLive
velvet ridge
i am new
wary halo
hey new, i am RubenSaurus
velvet ridge
Hello Ruben
abstract hemlock
nooo the muffing song again!
velvet ridge
@wary halo please tell me how to minimize background noise
is there any setup of audio which I am missing?
abstract hemlock
im not an audio guy, but maybe check your mic filters? or audio filter
wary halo
@velvet ridge i don't have to ask anyone, you pinged all the support so they will see your message 😉 😛
spiral sonnet
Will you guys work with Slobs at any point?
round brambleBOT
We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.
jade remnant
@velvet ridge add noise suppressor and noise gate filter on your mic
alpine quarry
@abstract hemlock yes
prisma burrow
Hi, i was checking a help forum for the loyaltyy point in streamlabs. It said for more info to come here. Is there any chance someone can help me get this sorted ? 🙂
jade remnant
streamlabs?
prisma burrow
yeh
jade remnant
this isnt streamlabs
oblique steeple
prisma burrow
okay sorry.. jjust going by what the website said..
wary halo
@alpine quarry chatstats are fixed
jade remnant
that was a quick exit
oblique steeple
👀
wary halo
feral flume
I am moving over from SLOBS to SE and I am getting an Error code when i try to do the import any idea how to resolve this issue?
ionic kelp
@feral flume Any of it SLOBS themes or large files?
wary halo
NoD has different setups, one for SLOBS and one for SE
should be a one click setup in the files you got
because our system is different from the SL system
little oak
rough pebble
Hey so can i use the media share on Streamlabs iOS app for irl streming
ionic kelp
@rough pebble We don't support their app so we can't say if it would even work.
But in short it wouldn't even work as they do not allow SE overlays in their apps.
rough pebble
@ionic kelp is there any Way manbye you guys have a app for irl streming idk
ionic kelp
ATM it's only for android. Not sure what they have/don't have planned for iOS.
rough pebble
Oh ok :(.
steep cape
I want viewers to be able to play sounds in my chat via an exclamation point command. I have figured out how to do this by making it a free store redemption sound effect and then making a chat command that redeems that item. Problem is everytime it happens stream elements bit will report in chat " user has redeemed X store item for X points". Is there a way to shut this off so it still plays but does not announce it in chat?
worn ridge
this might be a silly question, but if anyone can help, how do you restart a timer on a starting soon screen overlay.
twin sentinel
No, there is not @steep cape
@worn ridge Make the source shutdown when not visible in its properties in OBS.
steep cape
Dang, thanks @twin sentinel
worn ridge
Thank you @twin sentinel !!
ripe urchin
Hi can you set up special sounds and messages when certain viewers talk in the stream chat?
hollow orbit
So my capture card is found by the computer even facebook but when i go into obs studios and add this capture card its not there to pick
keen umbra
ive created an overlay on stream elements but how do i import it?
dry cedar
round brambleBOT
At this time, the overlay editor and uploader work best in chrome and firefox, and is not yet optimized to work in other browsers. OBS uses Chromium for it’s browser sources as well, so making sure our overlays work in Chrome is a must.
round brambleBOT
@keen umbra To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4
wraith cargo
Do tippers see my paypal email when they tip?
wary halo
yes
ionic kelp
Is it a business paypal?
wraith cargo
I have both linked
ionic kelp
Regardless that's the minimum they'll see. But with a business they'll only see the email/organization name.
wraith cargo
SO should i remove my personal and just use the business one i made?
ionic kelp
I'd say yes as the non-business one has limitations regarding some changes PP did last year/this year.
digital elm
Hey so I have 24mbps and my speed has been constant all morning, however OBS keeps fluctuating from 6kbps all the way down to 3kbps and my stream is dropping frames. Anyone know a solution?
wraith cargo
The business one counts as a micropayments one as well right
ionic kelp
No idea.
wraith cargo
Okay thanks for the help!
digital elm
This is super annoying, the bitrate inspector on twitch is looking like a mountain range yet my upload speed is well above what I need
lament blade
that doesn't mean you're getting that rate consistently - check if you've got anything running that soaks up upload speed
digital elm
Nah, OBS and the game were the only things using up any
significant percentage of my network. Just confusing is all, so im at a loss of what to do
red crane
Why are my alerts cut in half
abstract hemlock
have you check the alert durantion ?
sweet socket
^ being helped in #helpdesk-selive
Please refrain from asking support in multiple support channels @red crane
calm orbit
Hi
abstract hemlock
Hello 
how can we help you?
calm orbit
I selected Twitch as the streaming service in the OBS Live settings and entered the token. Then logged into my account. Now when I click on "Start Streaming" it opens "Start Streaming on Youtube" every time
but i will stream on Twitch 🙂
abstract hemlock
trying login out and login again
abstract hemlock
in both conection and the menu streamelements
calm orbit
ok one moment
both conection
you mean youtube and twitch?
Ah i see - ok i need to logon on twitch
thank you!
abstract hemlock
you're welcome
nocturne lodge
hey got a quick question is it good to run all my scene on stream elements then imput as one browser source on each obs scene ?
or is browser sources cpu heavy
wary halo
no, that is the whole point of SE
everything (or most things) in 1 overlay
that is way better than 10 sources 😉
snow stone
hey yall (:
i wanted to ask, did there any updates come out about the situation with the twitch api and groundcontrol / bot names?
wary halo
not yet
nocturne lodge
so i was going to do like all my scenes with like 1 brower source for everything that can be done online then that keeps it backed up too i was just worrying about how heavy it is
snow stone
okay but thanks RubenSaurus (:
lament blade
Hey, Just wondering as a mod in someones stream How we can edit timers?
strong kernel
Timers can only be edited on the site, so the streamer would need to give you manager access to their account.
lament blade
ooh ty ty 🙂
abstract hemlock
@snow stone but you can use obs.live to custom your bot name 
snow stone
so that works?
abstract hemlock
yep, on obs.live > activity feed > settings > custom bot 👌
snow stone
thx 
abstract hemlock
you're welcome
fallen tangle
hi
what happened to media share, if i "show on stream" i cannot adjust volume on the song
fallen tangle
ok, it works if you adjust the volume on the youtube video. before there used to be a slider, but when you "show on stream" you gotta adjust it in the video again
workaround that works for the moment
wary halo
yeah youtube made some changes to their regulations so it might be because of that
there was also a thing about possible ads playing in the player now
so we can't do much about it 😦
idle shell
Hi guys ive been streaming for about 2 years now and never seen an issue like this im tryna stream modern warfare and i get this pixelation on my screen ive checked bitrate and to no avail
round brambleBOT
@idle shell Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.
idle shell
wary halo
getting this now, but there is no output session
could you do a short stream like 30 sec?
round brambleBOT
- Restart OBS
- Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
- Stop your stream/recording.
- Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.
(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)
wary halo
like that ^
wary halo
also, streaming at 1080p?
idle shell
yeah 1080
wary halo
that's a waste of resources at the moment
idle shell
??
wary halo
if may be honest
you can only output to 720p when not partnered on Twitch
so streaming at 1080 is just a waste of RAM, CPU, GPU usage
idle shell
Could that be why My stream looks the way it does?
wary halo
you can leave your base canvas at 1080 but i would set my output res to 720p60fps
idle shell
ok ill give it a shot
wary halo
what bitrate are you using?
idle shell
4700
just did a quick game of modernwarfare thats the game im tryna stream in good quality
wary halo
MW is known for causing some issues from time to time
i don't see anything new pop up in the logs
idle shell
Im not to sure myself to be honest i changed everything encoder Bitrate i have 100mbps down and 10 up
lament blade
Hi I have uploaded the passport picture and bank details picture to SE pay - now it gives a message its invalid, please contact support
idle shell
obs support?
round brambleBOT
@lament blade Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you
jade remnant
if you have 10 up and no one else is using heavy upload speed, there is no reason to not go full 6k
idle shell
I have the required Resources and can definitely spare any expense I just cant find out why my stream looks Blurry
I run a ryzen 7 2700x and a 1060 6gb
Get about 1% cpu usage regulary and in total i max at 40%
i was god praying that someone here would know a fix
jade remnant
6k is not enough for 1080
you are running 4.7
if you have full use of the bandwidth then go 6k
idle shell
if i got to 6k it tells it red bars
Which makes no sense because i clearly have the required internet speed to stream
jade remnant
then you dont have the bandwidth
round brambleBOT
@idle shell Dropped frames / disconnecting? Follow the troubleshooting steps at: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues
idle shell
Well my bind to ip was changed from default not sure if that could effect anything
And tadpole how would i go about testing my bandwith as i said if i go to speed test or xfinity speed test i get in the margin of 80-100 Mbps Down and 10-7 Up
And my ping is always 20-17
round brambleBOT
@idle shell Speed tests mean very little with regards to streaming and your choice of bitrate. They measure your raw upload speed to a server that's near you (likely run by your local ISP), instead of your stable upload speed to a streaming server. Your stable speed will determine the bitrate you can comfortably stream at.
https://www.speedtest.net/
The stable speed can be estimated as roughly 70-85% of the speed test result in a lot of cases, however this is by no means a perfect estimate. In reality, it may end up being much worse if there's problems between your ISP and the streaming service.
jade remnant
bind to IP should be set to default
oblique steeple
None of the settings within OBS change your actual, usable bandwidth so that's a no
teal yarrow
Hello, I have a small query, the issue of naming the bot with the Ground Control will it be fixed? Or will I have to go looking for another bot? Thank you
abstract hemlock
@teal yarrow you can use obs.live to change the bot's name
idle shell
ok so how would i estimate from speed test the bitrate i can use it looks very consistant all the way through
round brambleBOT
@teal yarrow Due to a sudden and unforeseen Twitch API change Custom bot name feature through OBS.Live / Ground Control not working temporarily - this means that we cannot get the tipping link from your panels in order to activate the Custom bot name(This includes the tipping settings check).
We are looking into it. No ETA on a fix yet.
teal yarrow
@abstract hemlock Yes, I know, it is a bit complicated to use the osb.live, but I will try thanks! c:
jade remnant
a good rule of thumb is 70 - 85% of your total upload speed
Use the Twitch Bandwidth Test to find the best Twitch server to stream to. Set Duration to Medium. You can uncheck any regions you're not near. https://r1ch.net/projects/twitchtest
idle shell
Yeah ive used that already
When i used the best server it recommended i couldnt stream at all
Using auto seems to work alright
but from what ive found by doing a couple of pulls with the app is that the servers bandwitch changes from say 9k to 4k
Also another question in the twitch bandwith app Quality is it out of a 100 being the best and 0 being the worst?
oblique steeple
From 9k - 4k? That means your upload isn't stable at all. The fact that you're using WiFi to stream only makes things worse. And yes, 100 is the best and I'd say everything above the 85-90 range is acceptable.
wooden vault
Hey, wondering if anyone can help with the SE bot? I used to be able to change the bot name, but I cannot anymore and just displays as SE 😦
smoky tide
@wooden vault you using OBS.Live?
idle shell
I use hard wire
and every speedtest shows a solid connection
the twitch bandwith test even says 10000+ on like 4 servers
wooden vault
@smoky tide I am, and Ground Control
smoky tide
yep, on obs.live > activity feed > settings > custom bot 👌
per Renziito helping someone earlier, you can try the above
there it should give you the option to use a custom name
wooden vault
oh my! there I was checking GC again and again, and it was right there! 
Thanks 🙂
smoky tide
yw! 
olive cloak
smoky tide
@olive cloak as an overlay or within OBS.Live?
wary halo
wary halo
no problem
clever kernel
hey when i hit the link on my Tip bit on my twitch channel my views are get this message Sorry. Unless you’ve got a time machine, that content is unavailable.
even no i have copy then link to the link bit on my twitch panel
strong kernel
Might want to double check that link.
wary halo
yeah it sends me to twitch, not SE
clever kernel
yes i no that but i got the link out my stream tip on your web site
abstract hemlock
@clever kernel check the blank space before you paste it
clever kernel
thanks you see if it wroks now for please
wary halo
yes it works now
clever kernel
thanks guys
and what this tax thing that i see video on Youtube twitch is doing do i need to set that up
devout sinew
Hey, I have been using u for a while in my browser, but did u change the layout of the songrequest page? I can't see a volume slider anymore, how do I adjust the volumede now when I show it on stream? Since the yt video thing will get muted, obviously due to not the browser playing the sound. Kinda missing the volume slider :/
wary halo
you do that when you become affiliate and sign the contract @clever kernel
you need to fill in the tax form with twitch
clever kernel
ok so i all ready do it then no that cool
wary halo
@devout sinew Youtube made some changes in regulations, so you need to control the volume in the vid now 😦 not much we can do about it
devout sinew
But when I show on stream the video get's muted and plays via the source in obs, no way to change the volume there?
so basically the feature is useless I guess
wary halo
let me ask around
devout sinew
ok 😄
static kiln
i ned hep
orchid merlin
hello, ive switched my overlay on OBS yet when I stream my old overlay appears instead of the new one. The new overlay shows in the preview but when I start streaming the old overlay comes up. ?
mystic lichen
Hey. This sounds like an. Odd question but how do I add chat commands as a redeem like. Instead of having to put !redeem in front of it, people just have the redemption and it works. How do you make that work?
strong kernel
@mystic lichen Using the ${redeem} variable.
mystic lichen
is that all? cause if so, i feel dumb 
😂
strong kernel
Example:
Command: !boop
Response: ${redeem boop}```alright, thank you sm 
ripe urchin
Hi is there anyway I can setup so a sound plays when certain viewers speak in the chat?
smoky tide
@ripe urchin check out #widget-share there was something that might fit the bill
wide blaze
Hey, I'm going through the process to Apply to the MTG Creator Program and the Disclosure Document is giving me a ::CLOUDFLARE_ERROR_400S_BOX:: error
strong kernel
Can you screenshot the issue please?
wide blaze
The rest of the page is just blank white. I can provide the URL that is giving this error if needed.
strong kernel
Please do, and what step/button led to this page?