helpdesk-twitch

[compact crest]

is there a way I could use spotify for !song command?

[round bramble]

@compact crest Spotify has kindly asked us to disable our integration with them, so we complied. This means that the Spotify integration has been removed and the "Now Playing" widget no longer has it as an option.

[zenith widget]

As for a command @compact crest : https://discordapp.com/channels/141203863863558144/424943321794871296/460471841690222622

@prime pulsar Are you using OBS.Live?

[prime pulsar]

Stream elements obs.live? Yes

[round bramble]

@prime pulsar Streamelements on top of OBS -> Logout -> login

[zenith widget]

and then make sure the stream key matches in Settings -> Stream

[slow smelt]

hi i cchanged my name, the store link updated but the command link didnt

[zenith widget]

Which command exactly?

[dry hare]

!store ?

[prime pulsar]

Thank you! @zenith widget got it to work

Now how do I disable bandwidth test mode?

[prime pulsar]

Thanks again, this is literally my first stream ever so sorry if I’m a noob

[zenith widget]

@boreal flame its seems fine now

i have no idea what was happening

[boreal flame]

it's on autoplay @zenith widget

like when it goes to next song

[zenith widget]

yes i turned it on

[boreal flame]

one second

wait for this song to end

you'll see what I mean

[zenith widget]

well i tried to "skip" the song

Ok there is a weird issue here

his dashboard is not taking full control of MR

and yet his hearing the music

this should NOT happen when the yellow bar is there

[boreal flame]

wym what yellow bar

[boreal flame]

as I said earlier

I think it's the OBS.live plugin

because that's where we started it originally

[zenith widget]

wait his using OBS.Live or not?

Ok wait, lets move to DMs

[zenith widget]

@smoky turtle is the redemption still not working?

[lament blade]

does stream elements have a marathon timer?

[zenith widget]

https://discordapp.com/channels/141203863863558144/457957557470887947/463071039765610506

[lament blade]

thank you

[tribal plover]

I've authorized streamelemnts to my Twitch address. But I couldn't figure out: When I write raffles to earn points with rouletta, a single person earns points instead of multiple wins? How do I distribute the score to more than one person?

2. Question: How can viewers earn points without drawing?

3. My question does not write papers in the twitch chat when you follow the twitch. How do I activate it?

[zenith widget]

3. https://streamelements.com/dashboard/bot-modules - chat alert module

2. https://streamelements.com/dashboard/loyalty - enable the loyalty system for passive gain and then enable some modules from the above link for some games for the viewers to play with

1. if you use !sraffle - that will open a raffle for a single winner - using just !raffle will open for multiplewinners

[tribal plover]

1 )
I try, but Sraffle and Raffle both determine a single winner.

[round bramble]

@tribal plover Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[tribal plover]

3. ?

okey ?

[zenith widget]

whats your username

[tribal plover]

Lioness#3869

[lean ridge]

Hi

I have a problem

With the stream shop

[zenith widget]

@tribal plover Your username on TWITCH

not here

i can't find your account

to check your commands

@lean ridge What is the type of the item

[lean ridge]

@zenith widget list of code

[zenith widget]

Do you have listed codes?

[tribal plover]

Twtich user name lionesss

[lean ridge]

@zenith widget yes

[zenith widget]

@tribal plover Please remove follower only mode from your channel.

[tribal plover]

okey

[lean ridge]

@zenith widget Yes I put a list of codes separated by one line

[zenith widget]

Whats your username?

[unique minnow]

Can I get someone to help me merge my account. i have a mixer account and a twitch account i want to put them on the same account?

[lean ridge]

Fidi_el_Gamer @zenith widget

[tribal plover]

I've only left this problem with my authorized streamelemnts to my Twitch address. But I couldn't figure out: When I write raffles to earn points with rouletta, a single person earns points instead of multiple wins? How do I distribute the score to more than one person?

[zenith widget]

You haven't removed your follower only mode

so that i can check the commands

[tribal plover]

How should I do

twitch or discord ?

[zenith widget]

On your twitch channel

[tribal plover]

oke

[lean ridge]

@zenith widget so what I need to do

[zenith widget]

Checking

[lean ridge]

What

thing

[tribal plover]

not only in follower mode

[zenith widget]

I'm checking the error you are receiving

[lean ridge]

Ahhh ok

[zenith widget]

I think you can't place actual links in the access codes @lean ridge

thats causing the system to timeout and give the error

@tribal plover Will check with the devs.

[tribal plover]

OK, i am waiting

[zenith widget]

They may or may not answer today

[tribal plover]

oke. i am waiting

How can I send points to the viewer I want

[zenith widget]

"!addpoints username points"

[tribal plover]

ty

[coarse owl]

Hey guys. I have a problem with my alerts on streamelements. I do all my assets by myself and my alerts are not playing fluently but i dont know why.

Here is an example somebody follows me and the videos dont play smooth

[zenith widget]

Settings -> advanced -> scroll down -> enable hardware accel.

[coarse owl]

On obs?

[zenith widget]

yes

[coarse owl]

Omg if this works i will love u so much

Having this problem since 1 month now

[lean ridge]

@zenith widget the error continue I don´t pur a link al also don´t loading

[zenith widget]

It worked fine for me

[lean ridge]

And for me why not

[zenith widget]

what browser are you using?

[lean ridge]

Google Chrome

And you what browser you use

[zenith widget]

Same

poking the devs

but same thing - might not get an answer today

[lean ridge]

What do you meen what that

[zenith widget]

Its saturday - developers are not working today, if they answer, is only because they found time to answer today.

[lean ridge]

But I need to write developers

[zenith widget]

No

I did it

[lean ridge]

Ahhh

Ok

And they can solve me the problem

?

[zenith widget]

Short version: first the issue needs to be investigated

[lean ridge]

But if only is a problem with me

It can be the internet conection

No no

Is not necesaary a big conection to buy no

[zenith widget]

Of course I checked this on my own account and on yours and got the same error.

[lean ridge]

So is not my PC or WiFi

Is for all the people no

[twin sentinel]

We informed the devs to look into the issue. Until a statement (no ETA) on this we cannot do anything more.

[lean ridge]

@zenith widget you also see the error in your pc

[jade remnant]

what is your native language?

[lean ridge]

Why??

[jade remnant]

Los desarrolladores han sido informados del problema. No necesitas hacer nada más. por favor espere que alguien le responda

Esto puede llevar algo de tiempo ya que no están trabajando durante el fin de semana

[lean ridge]

Pero ha alguien más le ha dado el error

[jade remnant]

i dont know, the devs are aware, nothing else can be done now so just wait

[lean ridge]

Ok

Thank you

❤️

[lament blade]

Hello, i seem to have a problem with the hypecup widget:
At first, i moved the widget to the bottom right corner and saved it. but then...

But it looks like this when i came back to edit it:

[lean ridge]

And sorry for the inconveniences

[zenith widget]

@lament blade known issue - no ETA on a fix

[lament blade]

kk thx but pls do fix it love y'all

[lament blade]

Hello, is there any way to make the chat widget transparent to the bg?

[zenith widget]

Click on the widget then on the left side menu from Dark background choose "custom"

[lament blade]

Alright thx

[quiet sphinx]

can someone help me? my chat stats dont work anymore

[wary halo]

did you change your name?

[quiet sphinx]

nope

always the same

[wary halo]

ok, because that is the problem for most people

[zenith widget]

fixed

[quiet sphinx]

thank you

[brazen moon]

Hi support, if i want to make a bot timer that display info about my bnet and steam id, problem is if my steamid is same name as on twitch how do i make the bot not highlight me in chat? is ther some command to do that? thanks

[twin sentinel]

One highlight option is provided by twitch itself and other options are via plugins like BTTV or FFZ. Check these settings.

[brazen moon]

okay thanks

or maybe i just put a . at the end 😄

[timber lichen]

Hey, Is there any auto run commercial command for affiliate?

[elder sorrel]

Isn't that a twitch default command /ad?

[timber lichen]

mmm, not auto. Theres a "button" to run commercials but is manual. I would like that the bot for example run a commercial every lets say 30mins

[wary halo]

that's not an option

[timber lichen]

At Least I havent seen it in Twitch options

Oh right thanks. Will it be in the bot soon or not planned? @wary halo

[round bramble]

@timber lichen To have Streamelements run ads for you, make sure:

1. Streamelements is added as an Editor to your Twitch Channel here: https://www.twitch.tv/dashboard/roles
   2.A) To make a timer, go here: https://streamelements.com/dashboard/bot-timers - add a timer with a response "/commercial" and 5/10/30/60 for the duration of the ad - example: /commercial 30
   2.B) To make a command trigger an add go here: https://streamelements.com/dashboard/bot-commands/custom-commands and add a command with response "/commercial" and 5/10/30/60 for the duration of the ad - example: /commercial 30

[wary halo]

wut

[timber lichen]

LOL

I think we learned smth new XD

[wary halo]

okay, well that nice 😛

[twin sentinel]

Also you can set the length variable when using variables like ${1} in the command setup.

[wary halo]

make the length $1

sounds good

[timber lichen]

I think Is done, will try it tomorrow 😄 Thank you!

[torn locust]

where can I see the twitch "achievements"? how much does it take to affiliate etc

[wary halo]

on your twitch dashboard

[twin sentinel]

https://www.twitch.tv/broadcast/dashboard/achievements

[torn locust]

they changed the dashboard O.o

[sweet socket]

they did

a couple of days ago

I dont like it haha

[torn locust]

its a little bit confusing :/

i prefered the old live dashboard

looks like the new twitch app

[wary halo]

welcome to the club of people who don't like it

i think almost no one likes it

and you have to use the konami code to unlock more options

because they released something that wasn't finished ofcourse

[elder sorrel]

[lament blade]

can anyone help me i have still the blank page problem since yesterday

[wary halo]

for the chatstats? or the obs thing?

[lament blade]

dashbord

website

still have the problem

[wary halo]

oh yeah that one

i think you had a few DM's with @tight harness about that if i'm remembering correctly?

[lament blade]

yes but that is about the internet

i dont think its the internet

[wary halo]

it isn't SE, so it must be something on your end

[lament blade]

i think so

[wary halo]

you are the only one that reported this problem, no one else

[lament blade]

because if my mom goes to dashbord it works fine

but not my pc

only her pc works on it

[wary halo]

yeah so it must be something on your pc that blocks it

maybe your antivirus

[lament blade]

no

[wary halo]

but we told you all of this yesterday

[lament blade]

i added streamelements in exceptions

[wary halo]

we can't help you with this problem, i'm sorry

[lament blade]

okay

[wary halo]

maybe try a clean installation of windows

[lament blade]

so delete windows and install it again?

[wary halo]

if you know how to

if not, go watch a few tutorials first 😛

or else you can lose a lot of stuff

[lament blade]

no but my mom does and maybe my mom can help me she is good with computers

[wary halo]

okay 🙂

sounds like a plan

good luck! 🙂

[lament blade]

thx i wil message back if the problem is fixt and i wil say what the problem was so if anyone else has the same problem as me maybe it could be the answere as wel

[wary halo]

okay thanks 🙂

[lament blade]

np

[lament blade]

Guys I got it fixed but don't know how

My mom did it

No clue

[wary halo]

👌

[barren shuttle]

looks like chatstats are dead for all channels ❤️

[tight harness]

Not all channels, which do you see it dead for?

[ionic kelp]

Can atest to this as well

[tight harness]

https://stats.streamelements.com/c/se_sean

[ionic kelp]

Showing dead on timthetatman

And mine as well.

[tight harness]

Fixed both

[barren shuttle]

https://stats.streamelements.com/c/littlespook

this

https://stats.streamelements.com/c/rokenzooooo

and this

[tight harness]

We're getting our development team to investigate

[barren shuttle]

thanks ❤️

[potent cypress]

cant seem to get my capture card or camera video up for some reson

capture card is stuck on one moment please

[tight harness]

Looked up any guides for your particular hardware?

[potent cypress]

works fine on the others

[barren shuttle]

stats are back, thanks!

[potent cypress]

nps on steam elements or obs

gonna try a reboot

[tight harness]

Stats should be all good now

[potent cypress]

reboot seems to av worked

[slender yoke]

is there a problem with the stream store? My game redemption command !key is not working properly. SFX work fine, but not my game redemptions

[dry hare]

Is !key a custom command designed to redeem a game key from your store?

[scarlet tiger]

@slender yoke is item enabled?

[dry hare]

Are you out of keys?

[slender yoke]

Item is enabled. Keys are aplenty. It just is not working, it says 'item not found'

[scarlet tiger]

Is enabled reddem via website?

Please screenshot item settings

[slender yoke]

And I do have the custom command set up where !key = redeem($key) or whatever it is correctly

[scarlet tiger]

$(redeem key)?

Or

[slender yoke]

I'm not going to display the key codes

[scarlet tiger]

One moment

[scarlet tiger]

@slender yoke Codes propably is not redeemable via chat. Sorry

Can you use extension or website.

[slender yoke]

No, It's always been redeemable via chat. And when we go to the store website it's not working either.

[scarlet tiger]

Redeem via website is working on my channel 🤔

[slender yoke]

its not working on mine. Also a viewer is trying to access streamelements via Firefox and only sees a blank screen

[clever echo]

Hi, my bot account (custom name) got disconnected from OBS and now I cannot connect in back...

[normal igloo]

streamelements works best for Google Chrome @slender yoke

[clever echo]

I click on the cta to connect, I log into the bot account, click authorize and then i am back to this

Sorry for interrupting, it's been like this for 3 days and forgot to reach out to you. No idea what to do to connect my bot again

[slender yoke]

@normal igloo the firefox comment is a sidenote. I'm using Chrome. The Key issue still stands

I need this resolved it won't work. I'm on my channel if you want to see the error message.

both !redeem key and !key give the same error message

[normal igloo]

@scarlet tiger so it shows up in his store on the SE website but using bot command item not found, you can see all items here any ideas?

[scarlet tiger]

Redeem via website or extension

Not redeemable via chat

[normal igloo]

Wait so codes / keys can't be done by chat right @scarlet tiger ?

[scarlet tiger]

Yes

[normal igloo]

cool

^^^ Well there's your answer @slender yoke

[slender yoke]

Nope that's not true @scarlet tiger I've been doing it that way for a year now

And even so, people are trying to access the store and also cannot redeem my codes

via website or extension is also not working

[split jewel]

i'm still here sitting on - why doesn't stream elements work on Firefox but ^ is more important

[normal igloo]

I don't see how you claim you are doing it by chat when there isn't even an option for that https://i.gyazo.com/17b37b112448dc00d34e827080f7d4f2.png

[slender yoke]

@normal igloo and @scarlet tiger I'd be happy to give you enough points to attempt to redeem via website to test it.

Just let me know if you are up to it please

[scarlet tiger]

Previously imho it was possible to redeem codes via chat, but not now.

[slender yoke]

If something has been changed, that's dumb. The entire point of a command based system is to reward viewers without having to open another browser.

Some of SE stuff is great, but some things are just dumb

And please tell me why even redeeming on website is not working

[sweet socket]

Doesnt really help by calling it dumb

if you have any remarks about the points, be sure to provide us feedback

[slender yoke]

You are not helping me

It's not redeeming on website!

or extension

I've been a loyal SE user and even on your BETA trial team

[sweet socket]

ive asked staff to give it a look

[slender yoke]

OK thank you

For the sake of argument the system is also not 'supposed to' have timed chat messages trigger commands. But they work for me. I have a timed message that triggers a command to launch a raffle. It does it often during my stream. But I

I've been told it's impossible.

OK a streamer attempted via website and it worked. So for some reason redemption for chat has been removed. I disagree with that decision, but that must be the change. I Don't remember seeing any notification sent out that the process was changing.

[lament blade]

hello, now for an item, how do i display the "!redeem {item}" in the streamelements extension as shown below:

[scarlet tiger]

@lament blade There will always be the exact command

[lament blade]

yes, but is there a way to display that like in that img on top?
meaning- Is there a way to display "!redeem question"? cuz this ain't my channel

[scarlet tiger]

@lament blade I do not understand your question.

[lament blade]

ok see in the image below, it does not display "!redeem question" whereas in the img on top, it Does Display "!redeem question". Is there a way to make the command to redeem the item in chat, Display in the extension?

[neat moss]

i believe is would be then

!redeem mountain

[lament blade]

yea, is there a way to display it in the extension? like in img 1?

[neat moss]

there im not sure

@everyone i do need help with something related to OBS.Live

[scarlet tiger]

@neat moss dont ping everyone

[lament blade]

k thx

[normal igloo]

https://media.discordapp.net/attachments/528782685519478795/532348502156771338/image0.gif

[neat moss]

Sorry my bad

here comes the question

[lament blade]

Lol

[normal igloo]

and if you need help with OBS.Live we have #helpdesk-selive

[wary halo]

so pinging everyone for nothing in the wrong channel

good start

[neat moss]

off this did not see that smh

[lilac vessel]

@lament blade looks like they just put the !redeem question in the description of the item

[slender yoke]

So I want to apologize for saying something was 'dumb' earlier
It is frustrating to have something suddenly not work the way it had worked before now
As a streamer, and an SE user, I follow with notifications the updates and announcements channels, along with social media
If something is new, or changes, I want to informed and prepared
In this case, I spent half my stream attempting to help a viewer redeem a steam code using loyalty points
I was just frustrated for having to work it out on stream
And for that, I let my emotions out here in chat. I apologize for that.

[wary halo]

[normal igloo]

/)

[lament blade]

@normal igloo well, it dosen't look like that, why? cuz there is the chat icon next to the !redeem question
Anyways, thx

Hello, about the loyalty system, why can't the broadcaster of a twitch channel earn loyalty points?

[wary halo]

because you would always be at the top of your own leaderboard

and i'm pretty shure you can btw

you are just on the ignore list but can remove yourself from it

[lament blade]

but still we as broadcasters can't earn loyalty points anyways, right?

[wary halo]

why not?

i can give myself any amount of points i want

[lament blade]

How can we do that? 👀

[jade remnant]

yes you can

you are on the ignore list

[lament blade]

Yes, i removed my name from the ignore list

Then..

[wary halo]

look in your commands list

[jade remnant]

then you earn points when you stream

[wary halo]

!add points username amount

oops

😛

[lament blade]

hmm?

wait, what does giving points to yourself have to do with overlays?

[wary halo]

nothing

[lament blade]

Then how do we give points to ourself? (Sry if in case i spammed the question)

[wary halo]

look in your commands list

[lament blade]

Yes.. for the !givepoints cmd?.. or

[jade remnant]

or

go here https://streamelements.com/dashboard/leaderboard/current
and give yourself point

[lament blade]

You guys are indeed the best! thx a lot!

[normal igloo]

https://tenor.com/view/superman-supermanday-chest-gif-4229426

[crisp bramble]

hey guys, i dont understand why this hype cup wont move to the corner in obs after i save it in my overlay manager. i have refreshed the cache of the overlay in obs

[pearl flint]

did you set the size of the browser source to the size that you made the overlay in SE @crisp bramble

[crisp bramble]

you mean this?

[wary halo]

it's a know issue, no ETA on a fix

[crisp bramble]

no known findangling to get to work ✅

is it also the case that the undo button isnt working as well? im haveing no luck with it

nvm it started working after i deleted the santa widget

[pearl flint]

@wary halo what an odd bug

[wary halo]

yup

[barren lantern]

Hey, I wanted to ask for some help about a bug which occurred during my stream today. For some reason my alerts just won't play their audio for me, even though my stream can hear them just fine. They also appear without problems and when I test them they work as well. I also didn't change anything since the last time I streamed and there it was still working. Appreciate any ideas on how to fix it.

[tepid wadi]

Hello, I have a problem with the animations regards to the loyalty system!

I set it up weeks ago but all it would show would be "redeemed" in the middle of my stream and it wouldn't go away.

I've disabled it since then and I was hoping someone would be willing to help out

[wary halo]

the redeem bug still exists, no fix yet

you can reload your overlay to get rid of the redeem message though

[tepid wadi]

Ohh okay

will the animation even play though? @wary halo

[wary halo]

no idea to be honest 😛

i've never used it myself

[tepid wadi]

I see

I don't want my viewers redeeming and wasting their coins though

especially if it doesn't work

[wary halo]

yeah i get that

[tepid wadi]

yeah :(

[kindred dust]

my twitch commands arent working anymore can i have some help

[tight harness]

@kindred dust Hey, it's because you renamed yesterday, do the following: Click on Part Channel on the dashboard, click on Sign Out, sign back in and then click on Join Channel on the dashboard

[kindred dust]

i removed it as a mod aswell in a attempt to fix it hahah

shall i re add it? 🙂

[wary halo]

yes

[kindred dust]

thanks alot guys. worked straight away

legends

[untold elk]

is it possible to use files bigger then 30 mb for my alerts?

[dry hare]

no. the upload limit is 30Mb

[unreal plover]

just a quick question, can you only be logged in to one twitch account? I have 2 profiles for 2 different streams, do i just have to log out each time i switch profiles?

[tardy mulch]

hey guys! quick question? is it normal that the kappagen doesnt show the BetterTTV emotes? i see them on the emotesplosions but not when someone types it

[tidal swallow]

Hey! Sorry to ask such a dumb question, but my alerts suddenly weren't working so I went to test them and it says they're muted in my activity feed. I'm not sure where this activity feed is to unmute them.

OOPS! Found it on OBS. Sorry about that

[jade remnant]

go here https://streamelements.com/dashboard/activity and click the play icon

[tidal swallow]

Hm, but now they seem to not be playing any sound?

[sharp imp]

hola

estoy con el obs y no me quiere arrancar el directo

[wary halo]

#🇪🇸︱español

[lusty sedge]

hi all, does someone know how to display a follower goal after someone follows the channel and have it disappear a few seconds afterward?

[surreal parrot]

Hi, I have made animated alerts lasting 8 seconds, with a sound file that lasts about 1-2 seconds. But TTS doesn't kick in til the 8 seconds is up. Is there a way to make that happen sooner? feels weird TTS kicking in after the text has disappeared, not sure if im doing it wrong

[thin gorge]

quick question. Is the only way to get a custom font to show within the streamelements overlay capturing the browser and color keying or can the custom font be used with the overlay URL in obs?

[woven mulch]

Hello, when starting my stream the stream has no video but the audio is working. In OBS everything seems to be working right. This is only for mobile everything seems to be working right on desktop.

[dry hare]

Check your bitrate

Also check obs settings >> advanced >> disable hardware acceleration

[random turtle]

Hey I need help with donations I want to be able to get donation through a different way than PayPal cause I cant get any donations through PayPal for some reason.

[twin sentinel]

For SE.Pay you need at least 100 Followers on twitch and have a bank account in a supported country.

[green kettle]

So I changed my password for my bot's account and now my bot won't work in chat. I've gotten it so that streamelements works now, but not my custom bot

[random turtle]

Would bank of America work then?

[ionic kelp]

Most definitely.

That's I can say as I use them and have it setup.

[random turtle]

Okay then I just gotta get to 100 followers thank you for your time y'alls

[twin sentinel]

@green kettle Please try to part the bot via the dasboard from your channel, log out of the dashboard, log back in and make the bot join your channel again. Than set it to the custom bot name.
Also are you using OBS.Live to set the custom bot name?

[green kettle]

I use ground control, if that's what you mean.

[twin sentinel]

Plase delete the JWT token of the logged in account and log in again into GroundControl and log back in and try to set the custom bot name again.

[green kettle]

I deleted it and logged in again. Doesn't seemed to have worked

One moment, might've found the issue

Hmm, not sure why it's not working

[twin sentinel]

From what I see you do not have the option enabled correctly. Please disable the option in GroundControl and ask again for the custom bot name JWT token in ground control.

[green kettle]

So I disabled that option, then I asked for the JWT token and it took me to the page to authenticate, and I clicked yes. So when I went back, the JWT token was in automatically. Did I do that correctly? I think I'm mistaken

[analog marsh]

hi friends...can i put a cap on the amount of words in text to speech for bits?

[twin sentinel]

The JWT token should not be entered already from what I know. @green kettle

@analog marsh You can set up a message maximum length in the tipping settings here: https://streamelements.com/dashboard/tipping-settings

[analog marsh]

thanks ❤️

i see it for money but not for bits..hmmmm

[green kettle]

looks like it's fixed, I did the same thing that you said 6 times and it worked @twin sentinel thank you

[cold flume]

Hey guys back again... still having the same problem of my stream freezing. and don't know why :/

and I got a clip of it literally freezing so idk if streaming in 1080p is impossible or what

[ionic kelp]

1080p for twitch generally isn't the best for most poeple unless they're guaranteed to have transcoding (That would make it more viewable for viewers).

From a streamers perspective you'd need sufficient upload to deal with the bitrate cap twitch gives along with not having your game look like absolute 💩

[ember kraken]

Having trouble uploading a 21.3MB file

Don't know what to say other than it gives me a generic error and doesn't accept the file

[cold flume]

wait so is a bitrate of 5000 kbps for my regular bitrate and my video bitrate the same too much or little for 1080?

[ionic kelp]

What's your upload?

If it's anything below 8 then 1080p isn't really feasible.

[red bison]

Is there a way to change the name of the StreamElements chatbot in my stream?

[round bramble]

@red bison Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[red bison]

But it can't be done without one of those up and running?

[ionic kelp]

Must have unfortunately.

[cold flume]

wait so 8000 and I should be fine

[sleek pendant]

I'm having trouble getting stream elements to recognize hosts, it doesn't even show that I've ever been hosted on the dashboard page. what am I doing wrong?

[ionic kelp]

No. What is your upload?

[twin sentinel]

@sleek pendant We only track the data from the point you signed up with us.

[sleek pendant]

right, but I've been hosted since then

[ionic kelp]

Have they been of at least 1+?

[sleek pendant]

I've had friends host me as a test after stream elements was set up and it still show that I've been hosted as an alert or in my dashboard

I believe they were hosting me with 1+

[round bramble]

@sleek pendant Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[sleek pendant]

I appreciate the detailed response from the Support AI bot, but I know at least one of the hosts had more than 1 viewer

[cold flume]

So if I have the !songrequest command on will it update naturally on my overlay or how does that work?

[twin sentinel]

MediaRequest Support article: https://support.streamelements.com/hc/en-us/articles/115000366131-Media-Request

[red bison]

So I have the requirements now for the custom bot name, but how do I actually change the name?

[twin sentinel]

Are you using GroundControl or OBS.Live to set the custom bot name?

[red bison]

OBS.Live

[twin sentinel]

https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676

[cold flume]

yes but benno does it like automatically show up in the song currently playing in my over lay or how do I do that?

[twin sentinel]

yes, the song currently playing sould be displayed in the widget if it is setup correctly.
For the audio, refer to the video and set up the media request widget or have the MR page open in the background all the time.

[earnest topaz]

Super quick one, in the chat widget why does the text always stay a dark grey color no matter what I set the stroke color to? Am I missing something in my 3am thinking?

[red bison]

Thanks @twin sentinel

[twin sentinel]

@earnest topaz Set the font color next to the pick a font field.

[earnest topaz]

Hmm I dont see somewhere to set the font

[earnest topaz]

oh yeah right there... 3am... Slaps self awake, finishes text, goes to bed.

[dry hare]

@cold flume https://help.twitch.tv/s/article/guide-to-broadcast-health-and-using-twitch-inspector?language=en_US

For reference regarding what your bitrate and settings should be

This also has info: https://stream.twitch.tv/encoding/

[wise bear]

When I check on twitch it shows I am offline but on ODS it says I am streaming.

[dry hare]

@wise bear can you screenshot OBS Settings > stream?

[wise bear]

Fixed just had to connect it.

[dry hare]

😉

That’s why I asked for that particular settings page

We got you

[wise bear]

I don't know why it does that.

Every time I go to stream I have to reconnect my twitch account.

[dry hare]

Hmm

This is gonna sound dumb

[wise bear]

Hit me.

[dry hare]

But disconnect twitch in OBS settings, then click streamelements in the menu and log out. Then connect your twitch in obs settings, then log back into streamelements

Lemme know if it still behaves the same

It could be an obs cookie file that’s just being dumb

[wise bear]

ok i will try it.

[dry hare]

If that doesn’t work...

[round bramble]

@wise bear If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[dry hare]

Try that stuff

Without. The disconnect/reconnect part

[wise bear]

ok.

I just did what you said to do and I clicked stream and it is not.

[round bramble]

@wise bear Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[dry hare]

Let’s see what we can see

[wise bear]

I am going to do what you said to do next ok.

[dry hare]

Ok

Let’s start there

[wise bear]

I think this is it.:https://obsproject.com/logs/Ijul-JMJQvCijWRq

It did not work.

[dry hare]

One sec

How long are you “going live” for before it “doesn’t work”?

Results of your log

Disable the Xbox crap, make sure your aspect ratio is “right” (ultrawide probably ignore it) and run obs as admin

[wise bear]

What?

[dry hare]

Click the link, fix the errors

How long are you “streaming” before you aren’t live?

It takes a minute or two because of the buffer twitch puts on your stream before you’re officially “live”

[wise bear]

Ok i got it working now.

[dry hare]

WOO!

What was it?

[wise bear]

I did what the log said to do.

[dry hare]

Groovy

[supple ginkgo]

Hello o/, i'm trying to connect with twitch but after i press authorize it just sends me to a blank page that says "{"status":401,"message":"invalid csrf token"}"

what should i do?

[ionic kelp]

@supple ginkgo https://discordapp.com/channels/141203863863558144/199460642975907840/645344563329892370

[supple ginkgo]

thx xd

[reef marsh]

I need to change my name because my chat stats aren’t being recorded. Please could you help me, thanks😊

[scarlet tiger]

@reef marsh i asked staff to fix your chatstats after rename

@reef marsh lydwat23 to lydia23?

[reef marsh]

@scarlet tiger yes please

[ocean needle]

Hello team i babe some trouble twitch the bot timer who dont work or 1/3 ? I tried to remove streamelements and install another bot but nothing change. Do you have a explication plz ?

I have *

[wary halo]

https://discordapp.com/channels/141203863863558144/199460642975907840/508911738528333849

[hot tartan]

Hey is kappagen still a thing? if so how do i find it?

[wary halo]

it's under the widgets tab in your overlay editor

[scarlet tiger]

@hot tartan

[hot tartan]

Thank you kindly

[hot tartan]

ok now i have another problem they are displaying in the preview, I have added it as a browser source etc but its not display in my slobs

[scarlet tiger]

Try disable hardware acceleration

@hot tartan

[hot tartan]

didnt work

@scarlet tiger

[round bramble]

@hot tartan We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[hot tartan]

ok got it working again now although the sizes seem to be different even though my scene is 1920*1080 and so is the widget size?

[untold adder]

Any updates on the merch feature? Been waiting for a long time for this.

[wary halo]

still in closed beta

[untold adder]

Is it coming to open beta this year?

[wary halo]

this year is only 2 weeks, so i don't know for sure about that

[untold adder]

Ok

[wary halo]

but it looks very promising and they keep adding new features, so when it will be, it will be great 😉

they just want to make sure that it's as bug free as possible ofcourse

[untold adder]

Ok i understand

[finite ridge]

My streambot does not work, it has been activated, it just does not react to when someone types !uptime in the chat

[round bramble]

@finite ridge Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[sweet socket]

Is it modded in chat? @finite ridge

[finite ridge]

no how do i do that?

[sweet socket]

/mod streamelements < type that in your chat

Has to be moderator to run commands

[finite ridge]

okay thx ill try that

still doesnt work

[sweet socket]

Can you link your twitch to discord so we can check in your channel?

[wary halo]

i don't see the bot in your channel at all

[sweet socket]

Did you let the bot join via the StreamElements website?

[wary halo]

go to your dashboard and let the bot join your channel

the button is here, but than it would say JOIN for you

[north coral]

i'm having a problem with my overlay browser element not displaying properly within OBS. when i load the page via chrome it's perfectly fine, but within OBS, the background video is frozen (but the rest of the animations are working????) help appreciated

[wary halo]

try turning off hardware acceleration for browser sources

[north coral]

seems to have worked a charm. CHEERS 😄

[twin ledge]

hello can someone give me a hand i have a few widgets on my stream but I cant seem to change the amount of subs i have 9 not 100 https://gyazo.com/335be60747fd14fe2304fa37bbe33370

[twin sentinel]

https://streamelements.com/dashboard/session -> goals tab

[faint niche]

does anyone know how to unlock 'explore your dashboard' thingy.

[twin sentinel]

This is not a StreamElements related issue. Best to ask in #general-chat if someone knows.

[twin ledge]

thanks i didnt even know that was a thing learn something new everyday

i had a little widget on my stream like a slider but can't remember the name of it anyone know https://gyazo.com/f6765706fee85536ba6d20aaf506ee9b

[twin sentinel]

EVENTS ROTATOR CREATED BY CO6STUDIO : https://streamelements.com/dashboard/themes > Widgets

[ornate phoenix]

Hi

somehow my OBS today switched to black screen (it was working yesterday) capturing my desktop as always

any idea what might happen?

[kind iron]

Try creating a new display capture

Usually that fixes the problem

[ornate phoenix]

Done that

Nothing happened

Also uninstalled obs to make sure

[ionic kelp]

@ornate phoenix laptop?

[ornate phoenix]

It only works when I disable my nvidia adapter

Yes laptop

[ionic kelp]

1 sec

[ornate phoenix]

It's in integrated graphics as well

[round bramble]

Laptops need extra setup to use Display Capture.

Due to the way laptops are designed, OBS must run on the Integrated GPU to use Display Capture. This process effectively disables Game Capture and Window Capture. If you would still like to use it, please read this guide and follow the directions for Display Capture: https://obsproject.com/wiki/Laptop-Troubleshooting#configure-your-system-for-display-capture

Please note: we recommend using Game Capture and Window Capture wherever possible. These capture methods get better performance in almost all cases.

[ionic kelp]

That needs updating. 1909 made changes to how that works.

[ornate phoenix]

Its using integrated graphics already

[ionic kelp]

https://github.com/obsproject/obs-studio/wiki/Laptop-GPU-Selection-Windows-10

[ornate phoenix]

Idk for some reason it was working yesterday today it's not

Oh yea I've updated my windows yesterday

I'll try that

Just need to come back home

[wheat vigil]

Hey there peeps. So I'm looking around at my options.

I was able to import my donations from Streamlabs (and Alerts, nice touch) and those are now correct. But Bits/Cheers only seems to only go back to November this year so I don't have a correct All Time Top 10 Cheerers sorta thing. Is this something I can fix?

[slender dock]

Hi all!
My host and raid alerts aren't showing up in my activity feed therefore not showing up on my stream overlay. Every other alert works which is odd.
Any ideas to troubleshoot/fix?

[round bramble]

@slender dock Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[exotic vapor]

Is there a way to use GIFs uploaded to StreamElements in the custom CSS? I'm not sure what the link would be to the GIF/Image or how to find it

[knotty rain]

Can Redeemed items be public for everyone? Like see who bought some item, how many times and etc?

[ornate phoenix]

@ionic kelp thanks mate! its working

my god i wouldnt be able to change it myself 😄

[wary halo]

tip for the next time: when you have a problem, give as much information as possible

[twin sentinel]

@knotty rain Afaik there is no such a summary available.

@exotic vapor You can add the picture to an image widget and right click the preview image after set it in the widget and copy the link to that image.

[wise bear]

Ah

[ember kraken]

https://gfycat.com/AcceptableNeighboringAsianpiedstarling
Text fade out isn't working. Follower alert duration set to 3 seconds, all other applicable info should be in the gif

[strong kernel]

Set the disappearance offset to 0.5 seconds.

[ember kraken]

Does that have to be done for every exit animation?

[strong kernel]

If the main exit animation isn't set, yes.

The main exit animation will also carry the text with it. But if there is none, you use the text exit animation with offset to accomplish that.

[ember kraken]

Interesting. What happens if the "master" animation setting is set to something, but on individual alerts it's different? Will they clash in any weird way?

[strong kernel]

Each variation has its own animation settings.

[ember kraken]

Okay, so individual alert animation settings take priority over the alert box

[mint crane]

Hello. I have a problem with alerts that stopped showing up in OBS. I'm using two alert boxes and one of them isn't working rn.

It works fine in the editor but not in obs

[wary halo]

try turning off hardware acceleration for browser sources

[mint crane]

i think it was something with obs cache

i refreshed it and it looks like it's ok

[wary halo]

ah yeah to clear the cache of the source

good that it works again

[ember kraken]

@strong kernel
Setting the exit animation on the alert box with a 0.5 second duration also doesn't work. I cleared the exit animation from the specific follow event, too

[tepid wadi]

I have a question - when i use countdowns, they lag for a bit, for 2 seconds and it skips 2 seconds later. Any reason why? and can I fix it?

[ember kraken]

apparently it's a "known" issue. Been happening for a while

[wary halo]

[tepid wadi]

that's weird

[wary halo]

that's why it's called a bug 😉

[tepid wadi]

I'm aware haha, I was just hoping there was a solution

[ember kraken]

in the most genuine way though

how has it not been fixed yet

[elder sorrel]

[tepid wadi]

yeah

[ember kraken]

AFAIK it's been this way for a few months

[tepid wadi]

wtf

[strong kernel]

@ember kraken Please save the overlay you're currently working on so I can take a look.

[wary halo]

because the dev team has other priorities 😉

[tepid wadi]

that sucks :( It's been happening for a month for me lol

[wary halo]

yeah we just had the mixer launch and there are still some things that needs fixing there, so that is on the top of the list at the moment

[tepid wadi]

ooh gotcha, let me know when it's been fixed :)

[ember kraken]

@strong kernel Should have mentioned, this isn't on the twitch channel on my profile. Totally blanked on that, lol. Correct channel is "FUELnetwork"

[strong kernel]

@ember kraken

[ember kraken]

I thought you said if the main exit animation was set, I didn't have to do the alert-specific ones?

[strong kernel]

No, the main one doesn't affect the alerts at all. The alerts themselves have their own animation settings.

[ember kraken]

Then would you be so kind as to reword

NethyrToday at 3:11 PM
Set the disappearance offset to 0.5 seconds.
 
Max BoxToday at 3:12 PM
Does that have to be done for every exit animation?
 
NethyrToday at 3:12 PM
If the main exit animation isn't set, yes.
The main exit animation will also carry the text with it. But if there is none, you use the text exit animation with offset to accomplish that.
 
Max BoxToday at 3:13 PM
Interesting. What happens if the "master" animation setting is set to something, but on individual alerts it's different? Will they clash in any weird way?
 
NethyrToday at 3:14 PM
Each variation has its own animation settings.```

[strong kernel]

In this case I was referring to the main alert vs. variations.

[ember kraken]

Because.. I don't know if I'm being thick, or what, but this doesn't feel remotely intuitive

https://www.reactiongifs.us/wp-content/uploads/2014/10/sudden_realization_star_wars.gif

yeah i defo misinterpreted

[strong kernel]

This one does nothing and can be ignored as each alert has its own settings.

[ember kraken]

Okay, so the text disappearance amount always has to be at least what the exit animation length is set to?

[strong kernel]

If the alert does not have an exit animation, yes. Otherwise, the exit animation will carry the text with it.

[ember kraken]

I stand by that not being remote intuitive. I would imagine animation is for the picture/video, and text animation is for the text.

Or rather, if I set a text exit animation to be 1 second, it will apply that to end with the alert, and any offset will add additional time on top of that

it's subjective, but that sounds like the UX experience that makes the most sense

[robust gyro]

Hi, so I set up my alert but I can't get it to trigger on OBS, it just triggers in the browser?

[round bramble]

@robust gyro You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[robust gyro]

Oh that's perfect

wait that is ticked

[round bramble]

@robust gyro To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[robust gyro]

yup I did that

[wary halo]

try turning off hardware acceleration for browser sources

[robust gyro]

nope, I relaunched it after I changed that setting too.

[wary halo]

right click on the browser source > properties > refresh cache

[robust gyro]

That's not it unfortunately either

[wary halo]

😩

[robust gyro]

would it need a new follower to work?

[wary halo]

it won't do anything if you don't play a new test

[robust gyro]

well I click on my recent events refresh button, I mean a brand new follower

it shows up in the browser though

I have the Snowman Alert if that makes any difference

[wary halo]

no that shouldn't be a problem

@strong kernel when you are not to swamped with tickets, can you take a look?

[robust gyro]

🤔

thanks 😄 I'm about to go to bed so there's no rush, I don't stream until tomorrow.

[strong kernel]

Works fine.

Go through the setup steps again.

[robust gyro]

Delete the alert and set it up again?

[strong kernel]

No need to delete the alert.

[round bramble]

@robust gyro To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[strong kernel]

⤴️

[robust gyro]

Ok well I deleted it as soon as you replied and I added it in again but it doesn't show up on my OBS but it does in the browser.

[strong kernel]

Follow the steps to add the overlay to OBS very carefully.

You're likely skipping something.

[robust gyro]

ahh I didn't adjust the size

thanks!

[lean turret]

is there a way to move my streamlabs settings over to stream elements?

[strong kernel]

Which settings, specifically?

[lean turret]

scenes

[strong kernel]

There is an import option in the StreamElements menu at the top of OBS.Live.

[robust gyro]

can I import commands from the SLOBS chatbot?

[lean turret]

where would i find my settings from streamlabs to import?

[strong kernel]

@robust gyro https://support.streamelements.com/hc/en-us/articles/115000405371-Import-other-platforms-into-StreamElements

@lean turret You don't do it from Streamlabs. You do it from OBS.Live.

[lean turret]

@strong kernel yes but where would i find the file?

[strong kernel]

It doesn't ask for a file.

[lean turret]

found it! thanks

[obtuse hearth]

Hi can you tell me if there away to see on screen pop up for donations and followers so the stream can see. Thanks

[round bramble]

@obtuse hearth New to Stream Elements?
Check out our YouTube channel https://www.youtube.com/c/streamelements/videos
with tutorial videos from setting up the basics, to in depth details on how to use our product.

[ember kraken]

Can you delay animation start points for alerts?

[strong kernel]

You can only delay text appearance, not the image/video. If you'd like that delayed, it needs to be baked into the gif/video itself.

[ember kraken]

Gotcha. Going for the overlaying of text on the animation seems somewhat broken.

[strong kernel]

You may need to play with the margins in Text settings>Advanced.

[ember kraken]

from -50 to 300, good lord lol

[true sequoia]

Hello, I'm wondering why my gifted subs only play an alert for just one? Say I get 5 gifted subs but the sub alert is only played once. I can't figure out how to fix it.

[strong kernel]

@true sequoia A community gift variation will consolidate a community gift bomb into a single alert. Without that type of variation, each gift will play individually.

[true sequoia]

Oh okay thank you. Simple

[ivory spear]

When I use media request I can hear it two times

[round bramble]

@ivory spear Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[wanton mango]

@bronze stirrup you can create a custom widget with this and customise the CSS to fit your needs 😄 https://github.com/StreamElements/widgets/tree/master/CustomChat

[mild ridge]

Is there a reason why chat alerts cant change?

[strong kernel]

What do you mean by "can't change?"

[mild ridge]

You change it then it saves then it returns to previous state.

Basically elements prevents you from changing the alert message.

[strong kernel]

What specifically are you changing? Be as specific as possible.

[mild ridge]

the chat alert messages for events like follows raids

[strong kernel]

Specific. What are you changing, and what are you changing it to?

[mild ridge]

changing donate to Giving ARRevolution {amount} {user}. So thoughtful

[strong kernel]

Isn't it already like that?

Oh, I see, missing the amount.

Seemed to save just fine for me. What browser are you using?

[mild ridge]

Okay it looks like a delay. Chrome sometimes acts weird.

I have to change it then wait.

to see the change.

Okay I'm dumb it was just small delay.

thanks for help

[naive silo]

Hi, I got streamelements for KappaGen, and I dont know if its working proberly or not. Sometimes the emotes wont show up, and the emote explosion doesn't show up at all. May I please get some help?

[strong kernel]

You have two separate overlays each with a Kappagen widget set up in different ways.

Which one are you working with?

[steady oxide]

I need help with the chat stats. its still not working for me

[strong kernel]

These things happen when you rename your Twitch account every few months. 🙂

Should be fine now.

[steady oxide]

@strong kernel I know but it still dosent show up for m e

[naive silo]

@strong kernel I'm not sure what you mean by which one I'm working with

[strong kernel]

@naive silo

[naive silo]

I set up the second one for the follow explosion, thinking that I might need to make a separate one for the follow explosion. I'm currently using both of them

[strong kernel]

No, a single widget can handle both explosions and emotes.

Having two is just putting extra load on your computer.

[naive silo]

Oh. I'll take the follow explosion down then. But it still doesn't work? Is there anything I can do to fix it?

[strong kernel]

The one named "emote" doesn't have explosions enabled.

They're all unchecked.

[steady oxide]

@strong kernel how do i set up chat stats?

[strong kernel]

@steady oxide There's nothing to set up.

[steady oxide]

how do I make it work then 😂

[strong kernel]

It is working now.

[steady oxide]

not 4 me

[strong kernel]

Look again.

[steady oxide]

OH that is awesome and was fast hahaha thank you so much

sorry for being a pain about it too 3 hours of sleep destroys you

[naive silo]

I unchecked all of them on purpose, but it didn't work even before that. I rechecked them all and it still doesn't seem to work. I'm really at a lost right now

[strong kernel]

Looking fine so far.

[naive silo]

It doesn't show up on Streamlabs when I test my stuff though. I was thinking about adding it to the imported streamlabs alertbox thing? Would that work?

[strong kernel]

If it works fine in the editor, and works fine when launched on its own tab, but not in Streamlabs OBS, we can't help with that, as we don't have the tools to troubleshoot their software. We recommend using OBS Studio with our plugin, OBS.Live.

[naive silo]

okay. Thanks for your help anyways! And thanks for being patient!

[stark furnace]

Heya 🙂 Is anyone around ? Who do I report a problem with the Fyrewire Queueing system to ?

[brazen moon]

if someone forgot to turn their stream off, can i do anything as a mod/editor of the channel?

[strong kernel]

@stark furnace To the creator, thefyrewire.

[stark furnace]

@strong kernel AH ok- Just found the link to thier Discord - Sorry to bother you

[strong kernel]

@brazen moon Not an option through StreamElements.

[brazen moon]

ah

i just seached on google couldt find the answer maybe u guys knew something

Nethyr im editor on twitch not only streamelements, does that make a difference? only thing i can do so far was hosting someone els throug the streamer dashboard.. but he is still live when that host goes offline :S

[strong kernel]

As far as I am aware there is no option for this.

[brazen moon]

damn :S

thanks for time! 🙂

[coral swan]

i'm having an extremely peculiar problem where obs stops streaming and bitrate goes to zero every 30 minutes precisely. I'm using OBS + Stream elements

[round bramble]

@coral swan Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[coral swan]

can I upload a log that isn't the most current log? it actually didn't happen during my last attempted stream but it happened several times before.

oh is that mine? thank you

[sand tulip]

so i have the OBS and everything downloaded and everything is set but when i select display capture it just shows a black screen how would i be able to make it stream my screen?

[zenith widget]

Run OBS as admin.

[sand tulip]

ok just tried that and it still didnt work

[zenith widget]

What game are you trying to capture?

[sand tulip]

nothing at the moment trying to set it up so i can stream all sorts of games

[zenith widget]

Well the black screen will be there until you add actual sources.

And to make game capture work, it needs a running game.

[sand tulip]

that makes sense yeah i was trying to see if just display capture would work

[ionic kelp]

@sand tulip you on a laptop?

If it's not even showing display capture and you're on a laptop you'd need some small fiddling to get that working.

[lament blade]

i need help

[viscid pebble]

Hi @lament blade, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

[lament blade]

@zenith widget can we call please i need help

[zenith widget]

Not available for voice atm.

State your question, as instructed by the bot. Thank you.

[lament blade]

wat cant we just vc

??

[zenith widget]

@lament blade Please do not tag random staff members. Please state your issue here in text form - if it needs a voice call, we will do it.

[lament blade]

@zenith widget can we vc please i need some help i am bad at readig

[scarlet tiger]

@lament blade What is your problem?

[lament blade]

@scarlet tiger i need to vc because i can not rea that well

[scarlet tiger]

Write it here

[lament blade]

i need help setting up my stream

[zenith widget]

If you are using OBS: https://www.youtube.com/watch?v=Zt_HVScA3Js

https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

Also video guides for our tools and features

[lament blade]

i am useisng streamelaments

but how do i set it all up

[zenith widget]

The above are video guides that will help you to get to know our tools and features. The 1st video is about using and setting up OBS, the second link is a playlist of video guides.

Everything to get you started is explained.

[lament blade]

CAn someone help me individually. my Mum doesnt have time and I dont' get some of the steps.

[sand tulip]

@ionic kelp yes i am on a lap top got game capture to work i think or atleast it seemed as such but thank you guys

[ionic kelp]

Are you on the 1909 update?

[lament blade]

so no one will help me

[ionic kelp]

If so for future references use this to go between display/window/game capture https://github.com/obsproject/obs-studio/wiki/Laptop-GPU-Selection-Windows-10

[lament blade]

hello

[zenith widget]

Out of the ordinary question - how old are you @lament blade ?

[lament blade]

13

lol

i cant read that well ok aand i cant do stuf like everyone ok i have agsiaty and just wanna stream ok

[zenith widget]

If you want to get anywhere with streaming, you will have to invest your own time. I've provided you with easy to follow video guides.

[lament blade]

so your telling you can nt help me in vc because

[zenith widget]

Then if you just want to stream, you can follow the first video guide only and with time improve with an overlay and alerts.

[lament blade]

but how

[zenith widget]

As much as we are with helping people out, handholding is not something we can do everytime, hence why we have video guides that explain each tool and feature we have.

[lament blade]

why is it so hard to do

tell me that

ok mum is trying to help me and she cant

ok

omg

please can you just help me

[zenith widget]

I would strongly suggest to take a look at the VIDEO guides - barely any reading is required for those.

And to calm down a bit.

[lament blade]

ok

can some one just vc with me ok please i ma dum and i do not now how to do all this

[zenith widget]

https://www.youtube.com/watch?v=Zt_HVScA3Js
https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

[lament blade]

thanks

🙂

[kind epoch]

Hi, my media request playback is echoing, i have a 2 pc setup and i'm using GC , any advice?

[round bramble]

@kind epoch Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[buoyant gorge]

hello i need help streamelements

[zenith widget]

What is the issue you are facing?

[buoyant gorge]

payout confirmation from se pay i got donos worth off 60 euros but its has been pending for the past 1 or 2 weeks even tho it says it should take 2-3 days

[zenith widget]

If its pending balance - check and see the tips - if they are made via paysafecard, those usually take between 16 to 21 days to settle

[buoyant gorge]

aha i see and yes they were with paysafecard the once with paypal got send threw almost instant thank you ill probably have to wait a little longer!

[zenith widget]

Note that SE.Pay doesn't accept paypal tips - those are with direct card.

[buoyant gorge]

oh yes or with card could be to sorry, thank you for helping me!

[zenith widget]

Sure

[deep summit]

Hi, when i try to remove someone with Full Control from having all that control, nothing happens. Can someone help me with this?

[zenith widget]

Its a known issue. Can you DM me your username and their username?

[lament pulsar]

Hello! Is there a command with streamelements that allow moderators to use commercials?

[deep summit]

@lament pulsar People who are granted the Editor role on your Twitch can roll ads for you

[round bramble]

@lament pulsar To have Streamelements run ads for you, make sure:

1. Streamelements is added as an Editor to your Twitch Channel here: https://www.twitch.tv/dashboard/roles
   2.A) To make a timer, go here: https://streamelements.com/dashboard/bot-timers - add a timer with a response "/commercial" and 5/10/30/60 for the duration of the ad - example: /commercial 30
   2.B) To make a command trigger an add go here: https://streamelements.com/dashboard/bot-commands/custom-commands and add a command with response "/commercial" and 5/10/30/60 for the duration of the ad - example: /commercial 30

[sweet socket]

^this is more of a automatic trigger

Only editors can roll ads

[lament pulsar]

I tried personally as the streamer to run /commercial 60 and it does nothing. It says "Failed to start commercial." is that because of Twitch's side or myself? Or you wouldn't know. Also the automatic trigger doesn't work, or am I doing it wrong

[zenith widget]

If you as a streamer got that message

then something is wrong.

It might be on twitch's side

[lament pulsar]

One more question. The part where it says. 2.B) To make a command trigger an add go here: https://streamelements.com/dashboard/bot-commands/custom-commands and add a command with response "/commercial" and 5/10/30/60 for the duration of the ad - example: /commercial 30. I've tried doing that and the USER LEVEL as Super moderator/Broadcaster and it doesn't work. What am I doing wrong

[zenith widget]

The bot needs to be set as an editor to your channel.

[lament pulsar]

It is

[zenith widget]

But then again you said this: I tried personally as the streamer to run /commercial 60 and it does nothing. It says "Failed to start commercial."

[lament pulsar]

It worked for 30 seconds not 60

[zenith widget]

meaning that if you as a broadcaster can't play an ad

then something is wrong with your twitch account

[lament pulsar]

It works for 30 seconds

/commercial 30

[zenith widget]

Since I live in a country where we 99% of the time don't get ads, did the command work just now?

[lament pulsar]

When I try this command /commercial 30 it says Initiating 30 second commercial break. Please keep in mind that your stream is still live and not everyone will get a commercial!

But when I try to apply it to a command it doesn't work

[zenith widget]

Im asking the devs if the custom bot name has anything to do with this

[lament pulsar]

ok

Going to try and change the name to Stream Elements to see if it works

It doesn't

[zenith widget]

Is there a message in chat

when the bot tries to use the command?>

is there a message in between these lines? @lament pulsar

[lament pulsar]

https://puu.sh/EQ2xP/cd016edb6a.png

[zenith fiber]

Eccome bro

[zenith widget]

@zenith fiber Anything we can help with?

[sullen hamlet]

quick question

i have a bit goal and a donation goal however they already have amounts filled in. I would like to reset these amounts to 0 how do i do so

@ me please

[round bramble]

@sullen hamlet To reset goals:

• from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[ancient agate]

is there anyway we can have a diff bet system of loyalty point than fron contest tab

the pool bet isnt that nice

[sullen hamlet]

What about merging a tip + bit goal into one ? is there a widget for that ?

[kind vector]

Is there anyway to reset the Subscriber goal back to 0?

[zenith widget]

@ancient agate Unfortunately - no.

[round bramble]

@ancient agate Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[kind vector]

ahh dang it

[sullen hamlet]

@kind vector from the overlay editor -> data on top -> goal tab -> reset progress of desired goal

[round bramble]

@kind vector To reset goals:

• from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[zenith widget]

@sullen hamlet https://discordapp.com/channels/141203863863558144/457957557470887947/639045826815066122 - other then this , but do note that Twitch has a specific Terms of Bits - you cannot put monetary value on bits/cheers.

[kind vector]

Yes! It worked! Thank you so much!!

[shell vortex]

hello! I am still kinda having the emote issue with the PepePls, ricardoFlick and monkaShake not coming up on the overlay but everything still comes up :S

[gleaming cobalt]

soooo i am trying to stream cod mw any tips to get it to run smoother ?

[round bramble]

There are no "best settings".
Please understand that every setup, will be very different.
Any guides or videos that claim otherwise are misinforming. Your best option is to start with a base and adjust as necessary.
Test, test, and test again. We are happy to offer suggestions for any issues you may be having, but not a list of settings.

[twin sentinel]

@shell vortex I think animated emotes are not shown in the kappagen widget.

[robust gyro]

@gleaming cobalt you need at least 4k bitrate

and I would google Twitch Bandwidth Test to detect the best server to stream from too

[gleaming cobalt]

thnx xeira

[robust gyro]

It's perfectly normal for it to not be your home country

no worries dude

[sweet socket]

Also you can check your upload speed with ookla speedtester

that will depend your bitrate

[robust gyro]

That's what I was gonna suggest next, I knew I forgot something

I'd also suggest running OBS as an Admin because that then prioritises OBS over your game.

[gleaming cobalt]

thats what i do standard as i had some problems before with that

[robust gyro]

right

[gleaming cobalt]

70 mbps up and down

[sweet socket]

If its not running smooth, you can always send a test log in and we can check that out

[round bramble]

1. Restart OBS
2. Start your stream/recording for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3. Stop your stream/recording.
4. Select Help > Log Files > Upload Current Log File. Copy the URL and paste the link here.

(Note: If you do not see an obsproject.com URL, you will need to update OBS Studio to version 22+)

[robust gyro]

If you find that you can play fine but your stream is lagging then try downscaling your resolution, just bare in mind people also use twitch mobile and having a 4k resolution won't work for your viewers if that's how they're watching

720 is best p

or 1080 at a push

[gleaming cobalt]

it says stable at 3416 kbs and i have it set to 3500 kbs

i al streaming on 720 already xd

[sweet socket]

Just be sure to follow the clean log steps

thats the easiest way for us to see what is wrong

otherwise its just a guessing game

[robust gyro]

ohh yeah I forgot OBS did that

[gleaming cobalt]

hmmmmm not running as admin hmmmmm lets restart obs

[sweet socket]

Thanks, ill check it for you

try turning off the Windows 10 game feautures

Also there is some drops from your internet

[robust gyro]

ooh is that the Xbox thing that keeps coming up whenever I open a game?

yeah the game bar thing!

[gleaming cobalt]

i think i fixed all current issues that were in that list now thnx ppl

wait i disabled windows gaming features but still gives it as a error

its this part right

[robust gyro]

yeah it should be?

[gleaming cobalt]

well its still giving the error xd

[robust gyro]

I don't see any save option

[gleaming cobalt]

me neither xd

[sweet socket]

that is only the game bar i think

[gleaming cobalt]

i hope xd this thing is like mold it spreads everywhere 😛

thnx alot ppl restarting obs fixed it

[robust gyro]

nice

[gleaming cobalt]

now time to try cod xd

o snap 0.12 fps on stream 😛

[sweet socket]

That can't be right

[gleaming cobalt]

welp welcome to call of duty mw

facking cod keeps crashing xd

[sweet socket]

I will ask around a bit but thats very odd

[gleaming cobalt]

It's working fine now i think

[shell vortex]

@twin sentinel They ain't? but it sometimes show them so wondered like it shows GachiSayain and HyperClap n those work :S

n they were working before but not now :S

[twin sentinel]

You can try !emotes update in your chat with teh default comamnd !emotes enabled and see if the emotes appear after a reload of the overlay and the editor, if it is open.

[lean dome]

Hello

Im having trouble with kappagen

it stopped showing bttv gifs on screen

for me and other guys

[shell vortex]

@twin sentinel don't see those 3 popping on that don't work

[twin sentinel]

Have you tried what I suggested above?

[shell vortex]

@twin sentinel I have 🙂

[twin sentinel]

Your custom !emotes command is overwriting the default command. When you do the !emotes update, disable the custom command please.

[shell vortex]

OHHH

[twin sentinel]

I just got informed, that the animated emotes are not gettign updated at the moment. It is a known issue and devs have a task for it to look into it. No ETA on a fix. @lean dome @shell vortex

[shell vortex]

ahhh I seee 😄

I just wondered because it was a bit confusing why some worked

thank you for helping though 🙂 @twin sentinel

[barren verge]

so how do I get the bit jar etc etc to actually appear on my stream???

[twin sentinel]

Do you have the overlays with the widgets in your overlay section with StreamElements?

[lament blade]

Question about the bot

Can I make it so that when it mods something (links or whatever) it mods ONLY that message? It's stupid that it deletes every single message by that viewer before

[twin sentinel]

No, the bot can only give timeouts, not delete a specific message.

[lament blade]

Is "delete every single message" part of the time-out?

[twin sentinel]

A timeout is always a deletion of the messages.

A timeout is like a temporarily ban from the chat room for a specific time.

[modern moth]

I've always wanted to have my chat stats shown on my leaderboard but it never works for me, anyone have any suggestions?

top chatters says "no data" and top emotes is just completely blank

[twin sentinel]

Asked internally to fix your chat stats.

[modern moth]

thanks 🙂

[twin sentinel]

Your chat stats have been fixed.

[lament blade]

Oh. So the time-out is not only "can't participate for X seconds", but also "all activity gets deleted"

And that's how the bot deletes the messages, via time out.
Well, that's silly... -.-'
Okay, thanks ^^

[cedar lynx]

that's how Twitch handles timeouts 🙂

the bot is just telling Twitch, as a mod, that a timeout should be performed

since Twitch doesn't offer an alternative at the moment

[left bear]

My viewers aren't getting their loyalty reward points when they host. I read in another post here that they might not be meeting the minimum requirement, but the info in the margin says "all hosts will receive..." Any tips for making this work??

[cedar lynx]

pretty sure "all hosts" refers to all valid hosts which would yes, need to meet the minimum requirement 🙂

[left bear]

I see. What is that minimum requirement? Thanks!!

[round bramble]

@left bear Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[left bear]

Thank you @round bramble and @cedar lynx

[slender lichen]

NOt 100% for twitch, but for SE in general...is there a way to sort/organize all the single overlays in the "my overlays" section? Since I´m using different overlays for different occasions / genres that would be very handy but I can´t seem to find anything like that?!

[twin sentinel]

There is no way tosort/organize overlays at this time.
Consider upvoting this idea here: https://streamelements.helprace.com/i520-overlay-manager-allow-for-custom-overlays-to-be-grouped

[slender lichen]

great, thanks for hinting that one out Benno!

[gentle imp]

upvoted too ^^

[ivory blade]

yoyo I'm trying to make a shoutout command

but is there a variable to show the time someone has been on twitch? (created his account)

[lament blade]

@cedar lynx But there ARE alternatives, no?

I mean, as the broadcaster I can manually delete messages

I'd assume mods can too, and since the bot is a mod... I assumed the bot could delete the message that actually does something wrong, not just impose a timeout and thus delete every single message

[ionic kelp]

Nope. Twitch is a "nuke their message history this session" only method.

Nothing else at all.

[lament blade]

Okay. Then when I delete a message manually, which I've done, and now you're telling me can't be done...

Wtf am I doing?

Or what you're saying is that that's a broadcaster-only power, and mods don't have it?

[ionic kelp]

You can delete a message but not just that one.

There's no way around it.

[cedar lynx]

Deleting single messages manually as a mod is possible now, but not through bots

[ionic kelp]

wait wat?

[cedar lynx]

So link censoring through the bot will still cause a timeout though

The single message delete feature from Twitch came out semi-recently 🙂 but they haven’t passed the ability in the API which is why bots can’t access it

[lament blade]

There we go. That's an answer. So it's doable for people (mods), but not bots

Any idea when they plan to make it available?

Cause it's screwed me up a few times. Like, I'm discussing boss strategy with a viewer, he links a guide and bam, all 100 messages are gone

At this point I might as well just allow links and mod manually if something nasty comes up -.-'

[cedar lynx]

Unfortunately no idea since that’s Twitch’s feature and not a StreamElements thing

You can also do !permit

[lament blade]

Sure, sure. Was just asking if someone in the community might know. I mean, someone working with APIs in Twitch would have more knowledge than someone who doesn't work with them, right?

[cedar lynx]

Just let people know to post links they need to ask in advance so that your mods can permit them to that way

For sure 🙂

[lament blade]

Oh, wait. I didn't know that. What's the !permit command then?