helpdesk-twitch

[dusty gust]

and yesterday all worked fine when i was live today it dosnt work any more

icel sorry it was the wrong verson i am using 19.11.11.516

[winter cradle]

Both numbers are good 🙂

So you did try refreshing cache?

[little oak]

so obs is blank?

yeah refresh and see what happens there

[dusty gust]

when i refresh cache nothing happens

[storm delta]

How i can get g2a payments for donos ?

[dusty gust]

the thing is i dont wanna reinstall obs becouse i dont wanna lose all my szenes

[little oak]

you wont lose anything

[dusty gust]

4 sure

[little oak]

if you have to uninstall and re install its all saved

[winter cradle]

First of all, uninstalling OBS will not delete your configuration.
You can backup your scene collection by using Export, or you can copy the entire OBS user data folder.

[little oak]

you dont have the eye checced do you?

[wary halo]

Have you tried turning off hardware acceleration for browser sources?

[dusty gust]

yea

2deaf no

[little oak]

🤔

[storm delta]

How i can get g2a payments for donos ? xD

[wary halo]

You can't at the moment

[little oak]

g2a accepts like 200 payments

[wary halo]

G2A is having issues and are not accepting much new accounts at the moment

[dusty gust]

i try to ree install it right now

[storm delta]

Ok thx

[little oak]

use paypal

[wary halo]

yeah use paypal and if you reach 100 followers and it is available in your country then you can access SEpay as well

[dusty gust]

ree isntall dosent work

[little oak]

so OBS is entirely blank?

[dusty gust]

noo i mean the overlays still dont work

[storm delta]

@little oak Yeah im currently using paypal and works fine . Im just wondering if SE support more payments

[wary halo]

@storm delta https://discordapp.com/channels/141203863863558144/199460642975907840/653249182882332695

[little oak]

i was just getting ready to slap that in ther elol

[storm delta]

I don't thing its available in Bulgaria

[wary halo]

ah okay

[little oak]

i have no idea

all i know is Rusev Day LUL

[little oak]

hmm

maybe later on it will get added

[storm delta]

I hope

[little oak]

do your overlays work on SE site @dusty gust

[storm delta]

thx for info ❤️ SE Its the best

[little oak]

yeah i love SE and SE on mobile

i even converted a few ppl over to SE

[storm delta]

❤️ nice

[dusty gust]

maby you see something i dont see

sorry i was a bit lost haha i forgot to turn off the game first

[little oak]

watching now one sec

[dusty gust]

if you would like it more i could go live and then you can see it in my stream so its live and you see what im doing

[wary halo]

i can't see anything from the settings because the screen is on top of it

[little oak]

yeah its blocced

i just see cliccy cliccy stream ending

i dont know that language but i can see some parts you are doing tho

[dusty gust]

sorry haha i was lost

[little oak]

hahahaa

[little oak]

all good

have you try turning off the custom framerate?

[dusty gust]

dosnt change anything lul

[little oak]

that is weird

[wary halo]

yeah this is very weird

[winter cradle]

What's your channel name?

I'll try see what I get on our end

[dusty gust]

but when i hit reloud allert i mean whe i press that a follower followed the sound i put in comes but not the image

[wary halo]

maybe try to copy everything to a new overlay and make a new browser source

[little oak]

he says he has done that

[dusty gust]

@winter cradle zCuzImLukas

[wary halo]

okay

[winter cradle]

sec

[somber apex]

my channel name is UhOh_that1Guy

[little oak]

try to turn off framerate then save and then delete and ree add after icel is done

[dusty gust]

and i dintn change anything yesterday it worked today it dosent anymore

[little oak]

everything you did is correct

in the mp4

[dusty gust]

sometime i put the text you write in google translate haha

[little oak]

you can actually get a translator bot for your chat too

[somber apex]

just relauch it from the dashboard?

[dusty gust]

lol

yea

[little oak]

@somber apex yes try to hit launch on SE dashboard

that will often fix what breaks

[winter cradle]

OK I tested one of your overlays on my end, and they work.
So the issue is with OBS on your system. @dusty gust

[little oak]

hmm wonder whaaat is bloccing it

[somber apex]

still showing up wrong ill try to replay the notification and see what i get.

[dusty gust]

icel ok but i reeinstalled obs already

[little oak]

ok adult

[somber apex]

im wondering if im just mistaken just says subscribers, maybe its supposed to be a count? currently using forcefeild

[little oak]

which widget did you use for subs?

[somber apex]

using a supertheme

[little oak]

pre built

think you have may turned it offin the settinggs?

[somber apex]

i dont t think so but im still new to SE ill have to c heck

[rustic quiver]

Soooo....... I've just switched to a new Theme via "Scene Collection"
aaaaaaaaaaannd...... I can't see my PC audio/ Mic Audio in the Audio Mixer......

Even after I clicked "Unhide All"
Nothing shows up.......

[somber apex]

you might have to add the sources, as there not going to transfer between scenes

[wary halo]

mic should be good on all scenes though

as well as pc audio

[somber apex]

i always have to readd my mic and desktop audio each scene

[rustic quiver]

thanks @somber apex; That did it

[wary halo]

i have never done that

🤔

[little oak]

same here

[dusty gust]

i think my obs is broken 1sec to the oter it worked again but thx 4 your help the suport is top

[rustic quiver]

great...... now when I try to switch back to the theme I was using to copy my Mic filters; it fricken CRASHES. 😭

[little oak]

weird

[somber apex]

sorry glenny, i hate when everythings working against m

me, bright side is i was able to just reload the url and everythings working just have to reedit everything

[wanton mango]

@little oak if you still need it, try dis

$(customapi.https://api.thefyrewire.com/twitch/datediff/now?timezone=EST5EDT&format=$(queryencode "h:i:s A T"))

[little oak]

ohhhh

ima try that

@wanton mango me and that link just got married Thank you

[wanton mango]

[little oak]

@somber apex so re launchin git worked?

[somber apex]

no, i removed it and readded it.

i think it messed up because i orginally edited the text manually.

[little oak]

ah ok

yeah doing text can be a lil triccy

i did have my text set to the blood drip font

nosfier or however you spell it

[somber apex]

yeah, im new to everything being so browserbased its nice not having to use 30 diffrent apps

[little oak]

ikr

[short hound]

I can't get banned words to work in spam filters can anyone help me? 🙂

[little oak]

is your bot modded?

[short hound]

yeah normal commands work

[little oak]

are you able to add the blacclisted phrase you want?

like save and all that

and you have friend to help you?

[short hound]

yeah i've added them they just won't timeout etc

[little oak]

you have someone to test it?

[wary halo]

are you trying it yourself?

[little oak]

if yourself caster bypasses it all

[short hound]

i have another account to test it on yeah

but its modded would that affect it?

[wary halo]

because it probably won't time out yourself because you are the broadcaster 😛

[little oak]

yeah caster bypasses everything

you need it modded

i dont have moine modded and it works like a charm

[scarlet tiger]

@short hound try it again

[wanton mango]

If your test account is modded it also won't work

[little oak]

only caster itself can time or ban a mod

[wary halo]

works fine

[scarlet tiger]

Lol

[wary halo]

[short hound]

it might of been because im using it on a modded account you think?

[little oak]

yes

unmod the account

only caster can ban or time a mod

one mod cant ban or time another mod

[short hound]

ohhh okay i didn't know that thank you everyone ❤️

[little oak]

[wary halo]

[little oak]

yeah unmod the test account

and you good to go

ppl will start getting lol

[short hound]

hahaha good

[pliant phoenix]

sorry if this is a repeated question, did google but nothing recent. all stream elements commands no longer work since the twitch switch-over to the new dashboard (this includes all custo and default comands).... any thing i should know?

[little oak]

🤔 thats weird

[wary halo]

part the bot from your channel, log out of SE, log back in and let the bot join the channel again

[pliant phoenix]

the streamelements overlaoys work but no events are responded to

[wary halo]

don't forget to mod it again

[little oak]

@pliant phoenix is the bot in channel?

[short hound]

@wary halo i'll try not to forget

[wary halo]

that was not for you

that was for @pliant phoenix

[pliant phoenix]

@little oak @wary halo bot is in channel but i will try the part / rejoin

[little oak]

yeah boot the bot and bring it bacc

and remod it

[short hound]

my bad lmao

[pliant phoenix]

@wary halo @little oak thank you both, assiance has been greatly appreciated, workign again 🙂

[little oak]

[modest haven]

Has anyone else been able to get the stream store sound effects to redeem and play on stream? Or are they broken? Also when I go to edit my overlay in Obs live, I get the editor window to pop up, but the overlays don’t load.

[loud fable]

Is there a way to have your alerts box on one overlay so that you dont have to change the alert sounds and stuff on your multiple scene's

[wary halo]

@loud fable you can copy your widgets from one overlay to another here

all the alerts in the alertbox are always in 1 overlay, unless you have multiple alertboxes

@modest haven did you add the stream store redemption widget to your overlays?

[loud fable]

@wary halo thx

[modest haven]

@wary halo yes

That was added, it still didn’t work, and after the alert went off, it stayed on screen, so I had to disable it.

[jade remnant]

@quick fern something more for #general-chat if you are looking for software or a website

[wary halo]

@modest haven yeah that is a know issue and the devs are working on a fix for that but no ETA on it so far

[modest haven]

Ok, so I should just disable the store?

[late terrace]

hi, I want to use a greenscreen video for an alert, is there a way to set the chroma key on it to make it transparent? SLOBS was able to do this but i transferred over to SE

[wary halo]

probably better for now @modest haven

i think when it's fixed there will be a message in #270206314561404928 so keep an eye on that

[modest haven]

Ok, thank you!

[jade remnant]

@late terrace add the chroma key filter to you alert overlay in obs

or, to make it easier, save you file as .webm and make it have a transparent background

[late terrace]

where is the alert overlay in OBS? I thought you could only edit them on the site

[jade remnant]

you can only edit them on the site,
when you add the url into obs then apply the filter to that overlay

[exotic escarp]

Thanks for the help with the hypecup yesterday! hopefully it'll get resolved 🤞

[late terrace]

oooo got it thanks @jade remnant

[rancid isle]

Hi, I do not have an NDI output window on OBS Studio. I would be incredible if if someone could help me

[scarlet tiger]

@desert tendon logout and login
Go to the dashboard -> right side -> part channel -> join channel (https://streamelements.com/dashboard)

https://i.imgur.com/uYVb8OK.png

[solid wing]

is there a way to make the followage command reply as a whisper ?

i cant find the option in the default commands category

[inland knoll]

has anyone had any success with the instant replay widget - cant get it to work

[winter cradle]

you tried on stream?

[inland knoll]

yep, it pops up on streamelements but not on obs.live

so i can see it on the overlay on streamelements

any ideas?

[winter cradle]

post to #dev-chat and ask fyrewire

I haven't tested it online, but he made the widget

[carmine meadow]

how do i get a sharable link for my overlays?

[wary halo]

click on launch

[carmine meadow]

ok

[round geyser]

Is it possible to move the chatstats page from my old name to the new one? I just noticed it never got moved.

[wary halo]

yes, give me your old and new names

[round geyser]

Collussus is the old, HeisDave is the new

[wary halo]

okay, i'll let staff now to fix it

[round geyser]

ty

[rare cairn]

Is there a way to edit the default !store command? It only shows 3 items in my store and i have 5.

[strong kernel]

You seem to have 6, actually. Can you screenshot the bot response to the command please?

[rare cairn]

Last time i tried it out it only showed the first 3

nevermind then.

other question i had is how do i or someone in my chat add a quote and is there a place to see your quote list?

[strong kernel]

Only moderators or higher can add quotes, and quotes can only viewed via chat. There is no website section for it.

[rare cairn]

ok but how do you add a quote? I only see a command to show a random quote

[strong kernel]

A moderator or higher uses !quote add

[severe grotto]

Alright, continuing from #general, any fix for this issue regarding using browser zoom?

this is regular and too small

[strong kernel]

The overlay editor is not designed to accommodate browser zoom.

[severe grotto]

this is the font size I need to be able to read it

That's a pretty severe accessibility issue

[strong kernel]

We're slowly working on updates and improvements to the overlay editor but they're coming out little by little.

[severe grotto]

Mm

I can't fix my overlay right now then

It will not let me scroll up to get to the controls above Opacity

[wary halo]

@round geyser your chatstats are fixed

[round geyser]

Thanks

[serene atlas]

Hey guys, im using ground control, but it's using my youtube instead of twitch, why??

I can use the song request in chrome, but in ground control i cant

[strong kernel]

Go into the settings and remove the JWT token.

[serene atlas]

ty

[flint yoke]

Can someone please help me move my overlay's too OBS Studio?

I am doing the broswer source and adding the link there and its not copying over

[round bramble]

@flint yoke To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[wary halo]

you are just seeing a black screen?

[flint yoke]

I didnt notice I had to fix dimensions

[wary halo]

good now?

[flint yoke]

Ye

[wary halo]

👌

[flint yoke]

The link only does overlays right?

or like in example, I stream Legend of Legends, do I add that on the link or do I make that a seperate capture

[wary halo]

separate capture

game capture

or screen/window capture

depending on what you want

(some games won't allow game capture so you have to choose window for those)

[flint yoke]

Yeah I was talked into switch to SE, I was always using Slobs

[wary halo]

welcome to the club 🙂

[flint yoke]

Thanks XD, Hopefully I am not that stupid and can figure this all out

[wary halo]

there is always this discord to ask if you don't 😉

[flint yoke]

Weird, lol its not capturing my Lobby client when it shows it on the properties

[wary halo]

some games have some anti cheat bs that won't allow you to capture them so you would have to go screencapture probably, but i don't play LOL so i don't know if that's the issue

[flint yoke]

I never had this problem on Slobs XD, i am a pleb to Studio

nvm figured it out

@wary halo Dumb question how do I add my alerts?

[round bramble]

@flint yoke To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[flint yoke]

Is that straight from OBS, or from Streamelements site?

[strong kernel]

You take the URL from the site and you add it to OBS per the instructions above.

[flint yoke]

I am referring to Alerts, like a Dono Alert

not overlay

[strong kernel]

An alertbox is not a standalone object. It is always a part of an overlay.

[solid bobcat]

Hey, recently ive gotten into streaming, yet i still tend to lose tons of frames (4-5 percent) and tried everything, even dropping frames, and the twitch tests seem to say my internet is fine, even OBS says i should be streaming 6000 bits

[round bramble]

@solid bobcat Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[solid bobcat]

https://obsproject.com/logs/TdOurxXUlE9tJEO7

[flint yoke]

@strong kernel So, I added the Alert, but my Lobby scene is covering it how can I get it infront of the Game

[strong kernel]

Put it at the top of your sources.

[flint yoke]

But then it covers the lobby lol

@strong kernel Mind if I dm you the image i am referring too?

[strong kernel]

You can paste images here.

[flint yoke]

see how the lobby is covering it?

and when I dragg the browser source then lobby disappers

[strong kernel]

Your overlay shouldn't have a white background like that if it's transparent. That's your own image you're using? You may want to check it.

[flint yoke]

I dont understand what your saying lol

My GFX designer made this image

But Idk how to get the alerts in front of my game lobby

[strong kernel]

This is not transparent.

This is flat white.

It's an issue with your overlay image.

You need to upload a version with transparency.

[flint yoke]

I dont have one with transparency..

[strong kernel]

Then talk with your designer.

[flint yoke]

I dont see how that is the issue tho, on Slobs it was fine lol

[strong kernel]

Using Streamlabs, you added every single little piece you used individually and could get away with not having transparency because you'd have a million sources and would resize and layer them. Which is nice and all but causes more load on your computer.

Using us, everything is on a single source to save on your load. But that also means everything on that source will either be in front of or behind whatever sources it's above or below. Which means you need to have that white area be transparent if you want a lower source to show inside of it.

[flint yoke]

How do I add my own Alertbox? and not the ones you guys can give

@strong kernel h

So I add my own alertbox video, but when I try to put the video and text ontop of eachother it does not work?

[strong kernel]

What do you mean?

[flint yoke]

I need to screen share

to explain

lol

My Alert comes up but no text

[dry hare]

It’s the margins/padding

[flint yoke]

How do I fix that?

[dry hare]

No idea

I just know what it is

[strong kernel]

Text settings>Advanced

[dry hare]

[flint yoke]

am i suppose to make it the same size as the box i made it?

[dry hare]

No idea

I just know that the issue is with the padding

[flint yoke]

Zzz

[dry hare]

Play with the padding settings until it shows up

I’m not a web guy so I don’t know anything about how to make that stuff work

[flint yoke]

How can I stop this emote spam when ever I do a alert

[dry hare]

Kappagen settings

[flint yoke]

where is that under

[dry hare]

Kappagen layer in the overlay you are editing

[solid bobcat]

Can anyone here help with my connection problem from earlier? i sent the log

[dry hare]

@solid bobcat https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FTdOurxXUlE9tJEO7

[flint yoke]

@dry hare I dont see that kappagen

[dry hare]

@flint yoke

it will show up in your layer list

[flint yoke]

Yea i found it

[dry hare]

click on emotesplosions tab and uncheck the boxes

[tropic radish]

I am currently having problems with the songrequest command. It activates when just "sr" is typed. I have no command aliases listed and no command keywords either. Is this a bug or is it a failure on my part?

[strong kernel]

Please screenshot the behavior.

[strong kernel]

Try it again please.

[tropic radish]

it is still giving the same result

[winged mesa]

hello. i am having an issue of getting my steam elements playing my game on my twitch channel.

[strong kernel]

@winged mesa Please be more detailed when describing the issue.

[winged mesa]

i start the stream but on twitch it goes to replays.

and on my dashboard. it is just a black screen.

[strong kernel]

Check your OBS settings in Settings>Stream.

[winged mesa]

i am new to this and i am not sure where you are wanting me to go.

what am i supposed to check?

[strong kernel]

You're using OBS to stream, correct?

[winged mesa]

yes.

[strong kernel]

So open the settings and look in the Stream section.

And make sure it's correctly connected to your Twitch account.

[winged mesa]

it is open.

it says service is twitch and the server is auto.

[strong kernel]

And what else?

[winged mesa]

enable bandwidth test mode. thats all there is.

[strong kernel]

I can guarantee there's something else there.

A button that says "Disconnect account" perhaps.

[winged mesa]

yes it says that to. sorry.

[strong kernel]

Okay. So it should be connected to your Twitch account. So it should stream to Twitch when you go live.

[winged mesa]

but it doesn't.

[tiny minnow]

hey there accidentally exited out of my activity feed. how do I open that up again?

[strong kernel]

@winged mesa Click Start streaming, then, and let's see what happens.

@tiny minnow StreamElements menu at the top.

[tiny minnow]

@strong kernel you da real MVP

[winged mesa]

ok.i get a failed to connect to server error now.

[strong kernel]

Screenshot it please.

[winged mesa]

ok.

[strong kernel]

@tropic radish Try it again please.

[winged mesa]

how do i do a screenshot on windows 10?

[round bramble]

@winged mesa https://www.take-a-screenshot.org

[winged mesa]

there ya go.

[tropic radish]

@strong kernel it is still allowing sr to be a valid command

[strong kernel]

@winged mesa Settings>Advanced, set Bind to IP to Default and try again.

[winged mesa]

nothing. still hosting my friend.

[strong kernel]

After clicking Start streaming please screenshot OBS.

[strong kernel]

Are you leaving it on?

[winged mesa]

same problem. blank screen and i can hear the person i am hosting on twitch.

[strong kernel]

Don't stop streaming until I let you know.

[winged mesa]

yes it is still on.

[strong kernel]

Screenshot your settings in Settings>Stream please.

[strong kernel]

Settings>Stream, not Settings>General.

There we go.

Disable the bandwidth test mode.

[winged mesa]

ok.

i have to stop stream to do it.

[strong kernel]

That's fine. Stop it, change it, start it.

[winged mesa]

same results.

[strong kernel]

Deck the halls, huh?

[winged mesa]

that is the person i am hosting.

[strong kernel]

You are currently live.

You just don't have any active sources.

[winged mesa]

let me try to run bf4 now.

[sour dune]

In the overlay editor, how exactly does the 'custom font' work? Is it something i need to upload? https://i.imgur.com/QAMOKFb.png

[strong kernel]

@winged mesa Make sure you have a source to pick it up. Just playing it is not enough.

@sour dune Type in the font name exactly as it appears in C:\Windows\Fonts

[tropic radish]

Nethyr can you try it again I removed the point cost

[sour dune]

Ah ok, so it'll need to be installed on the streamer's system (helping someone set up)

[winged mesa]

is that right now?

[strong kernel]

As I mentioned: Just turning on the game is not enough. You need a source that is picking up the game.

[winged mesa]

what do you mean?

i can hear the sound now.

[strong kernel]

Please refer to this article for basic OBS setup: https://www.obs.live/articles/2018/7/23/basic-obs-studio-setup

[winged mesa]

next thing is. how do i get a pic up that says i am starting streaming soon or brb?

[strong kernel]

Refer to the article.

[winged mesa]

ok.

i got a picture to come up so will it stream my games now?

[strong kernel]

If you added a source that is looking at your game.

[winged mesa]

i don't know how to do that and the article did not really say.

[strong kernel]

It absolutely did.

[winged mesa]

i did get my audio though.

where?>

[strong kernel]

About halfway down.

[winged mesa]

is it under recording?

[strong kernel]

Read the article, don't just skim. It has a lot of important information for new users.

[shrewd orbit]

I'm trying to get my twitch overlay to work. I had it set on Facebook and it wont let me set it back. Any help regarding that?

[strong kernel]

What do you mean by "set on Facebook?"

[shrewd orbit]

My alerts were setup for the Facebook stream.

I want them swapped and linked to my twitch account

[strong kernel]

Alerts don't swap between channels. Your Twitch overlays are entirely different than your Facebook overlays.

[shrewd orbit]

It wont let me make a twitch overlay...

[strong kernel]

Log out of the site and click the Twitch button.

[winged mesa]

btw. i am not running a webcam.

[strong kernel]

Channels are entirely separate and don't share data at all. You will not see both your Twitch and your Facebook overlays in one place.

[tropic radish]

So is there anyway to fix the songrequest command or am I out of luck ?

[nimble rivet]

how can fix dropped frames??

pls help

[round bramble]

@nimble rivet Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[ashen latch]

How do I add my streamelements alert box to streamelements obs studio? Please advise.

[round bramble]

@ashen latch To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[solemn arch]

Having some interesting issues with giveaways in my chat

[nimble rivet]

https://obsproject.com/logs/tBRM2nhgggtSsWyt

[strong kernel]

@nimble rivet https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FtBRM2nhgggtSsWyt

[nimble rivet]

that is my log file

[solemn arch]

It won't let someone enter via chat, only via the public page

Not sure if I have a command or module disabled

[strong kernel]

@solemn arch Might be relevant.

[solemn arch]

Oh yeah...

I forgot that was a thing

It's been a long day...

[nimble rivet]

thank you for the log anylizer

[obsidian knot]

does anyone know why i can hear all sound but my stream cant

[round bramble]

@obsidian knot For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[deep burrow]

Good afternoon everyone, I have I hope a quick question - does anyone have a command to do a 5 4 3 2 1 PLAY countdown timer with the bot? I'd like each number on a new line in my twitch chat when I trigger !cd

[strong kernel]

Commands are single line only.

[deep burrow]

is there a way of nesting them so they run on a delay @strong kernel ?

[strong kernel]

Commands cannot trigger other commands.

[deep burrow]

Damn! Ok thank you @! @strong kernel

[little oak]

add the link to ur panel

when they clicc the pic it will direct them to your link

you can do it two ways one you can set it up by a cmd or you can do it in panel down below on twitch

for the panel below?

heading there now

not needed i have it

ill screen shot for you

ur current link is dead

ok 1 sec

ur good

take the payal.me and replace the link within your panel

you can do both streamelement cmd and panel

@limber shoal

take out the text below your pic as well

and add the link to paypal in that box

ill checc when you done with the edit

done?

checcin now

it works

Hello Matteo

like warface abd stuff like that

just chatting and couple other things

you get the animated pic for being a nitro partner

yes?

what currency are you?

no need to change when one donates to you, you will be given an option to convert it

[ashen latch]

Do I have to have my overlay open in my tab for the audio of my alerts to work?

[little oak]

if its a different currency

[strong kernel]

@ashen latch No.

[ashen latch]

How come it isnt working then?

[little oak]

oh

[strong kernel]

@ashen latch Check your OBS audio settings.

[little oak]

you want your stream name instead of real name?

well you will need your real name casue lets say someone comes in and BAM you got a big donation but if paypal flags it you have to hsow your idenity do you can verify ID but to change to where you wanna see Molli you have to create a business account under real name then you can rename the business to anything you want

then you should be able to rename the business account

real name?

you can legally change that

[ashen latch]

Why do I only drop frames when streaming a particular game?

[little oak]

lemme screen shot it

there is where you can legally change your real name

select minor change

but tbh i would real name for freinds and family and make business name for twitch

yes please do?

[lament blade]

Hey, does anyone know of any bots, or anyway to make custom greetings for people who enter your chat. For example, in slobs there was this thing that you can have VIP's and Subs have a sound clip and a greeting would pop up on the screen when they typed in chat for the first time.
Just made a switch and haven't really been able to find something similar

[strong kernel]

@lament blade StreamElements does not provide instant greeting options as we've found them to be counterproductive and chase people away. The minimum required action for the bot to respond is a follow.

[lament blade]

Thats a bummer, my subs and VIP's are gonna be dissapointed

thanks tho

[little oak]

got that fixed but he disappeared

[strong kernel]

Because he was banned for being underage.

[little oak]

yeah i saw that he was really young

but i got it fixed for him so im good

welp i know who coming to my stream if it all goes to shit for him

[timber lichen]

mmmm I think... I fk my labels

There is no backup right?

[strong kernel]

Can you elaborate on the issue?

[little oak]

you could just delete what you F'd up and re add it even if its pre built

[timber lichen]

I clicked restore widget, mistaked with restore session

[little oak]

ohhhhhh

[rain whale]

Hey there, I'm having a problem trying to set up a custom Alertbox, the "Text over image" setting doesn't seem to be working; text never shows, only the image

[timber lichen]

was trying to add an offline donation but it wasnt updating so... well errors were made LOL

[strong kernel]

@rain whale Text settings>Advanced, change the margins.

@timber lichen You clicked what now and where?

[rain whale]

thank fuck, omg. thank you lovely @strong kernel

[timber lichen]

In the widget page, dashboard session

[strong kernel]

Screenshot what you clicked.

[strong kernel]

Oh, reset session. Yeah, that can't be undone but it shouldn't ruin your widgets unless they're set to go by session. Even then, they'll just repopulate once new events go in.

[timber lichen]

sad thing is that I lost old donations

[strong kernel]

Your revenue history can be found in https://streamelements.com/dashboard/tipping/list

That button will not delete old tip history.

[timber lichen]

Oh right, so I can add em manually again to the widget?

[strong kernel]

What widget?

[timber lichen]

typical text that show all donations

[strong kernel]

What?

[timber lichen]

Wait, I'll do another screenshot

There was the text that show, followers, donos, subs

Now all blank. I want to restore at least donos

[strong kernel]

That doesn't look like it's part of our system. I don't see anything in your account that looks like that.

[timber lichen]

It is! 😄 I use text widget

recent tips, recent follower,recent sub widgets

plain moving text over my cam overlay

[strong kernel]

Oh, I see now.

Just manually edit the information in https://streamelements.com/dashboard/session

[timber lichen]

aaah right, so I have to add donos there manually from the other tab right?

[strong kernel]

The data used in recent/latest widgets is controlled there. Since it's empty now, you either wait for new events to come in or add what you want yourself.

[timber lichen]

Perfect 😄 Will add manually donos, so it shows old donos. Thank you!

aah, is not saving thats why I ended up clicking the restore widget

example

also my chat stats never worked, always 404 error mmm maybe is smth wrong with my session data?

[strong kernel]

Actually, I don't think the recents can be changed, only the latests.

[timber lichen]

Último =latest

[strong kernel]

Yes. Changing the latest won't add it to the recent.

[timber lichen]

oh got it now

Maybe I can import em from other service hhmm

Will try that

[strong kernel]

You cannot, no.

[timber lichen]

Old ones werent made through streamelements system

New ones did

[strong kernel]

The imports will not appear in there.

[timber lichen]

really? minus 2 the otheres were imported from other service

Yay they imported correctly

[strong kernel]

You now have duplicate entries in your revenue history.

[timber lichen]

But I can manually delete those

Not a big problem 😄

Now is working as intended ^^

the only thing https://stats.streamelements.com/c/k4tto this tab never worked for me

[strong kernel]

Really? Look again.

[timber lichen]

Now it does

LOL

It never worked always 404 error

[timber lichen]

Thanks for the help 😄

[slender garden]

Hello! I have a problem with NDI tools on stream elements OBS. I have NDI installed on my Streaming Laptop and My Gaming PC. But when I click on + to add NDI element in my obs (running on my streaming laptop) it just wouldn't show any option to do so.

[round bramble]

@slender garden For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[slender garden]

NDI scan convertor is running in my gaming PC and both my PCs with the same network.

I emailed Stream elements support and they asked me join this server to get help. Please help.

[zenith widget]

NDI is a plugin for OBS Studio, just as OBS.Live is a plugin for OBS Studio

If you are having issues with the NDI plugin, its best to ask the OBS guys in their Discord.

[slender garden]

ok

still if anyone here knows about my problem please help

[covert flame]

@slender garden This helped me set it up https://www.youtube.com/watch?v=OasvDgee4zQ

[slender garden]

@covert flame Hey thanks! but this video shows the process for StreamLabs OBS. Not stream elements' OBS live. On Streamlabs OBS its pretty straight forward. But I found the solution 🙂

[zenith widget]

https://www.obs.live/articles/2019/5/1/how-to-stream-with-two-pcs-using-obs-studio-and-the-ndi-plugin

[slender garden]

@covert flame not on this one. Interface was different. Streamlabs obs comes with NDI plugin preinstalled. Streamelements need to get it installed.

But I got it working. 🙂

[flat coral]

Hi, how can I activate what donations are read, bits...

[zenith widget]

You mean TTS?

Every alert in the alert widget has TTS option

[flat coral]

Where is these options?

[little oak]

damn you zipped thru that, may i have your PC keizar

[little oak]

mine takes 10 days to just drag into a corner LUL

[zenith widget]

I still feel that this CPU is slow, after i got used to it

[little oak]

alright ima find a corner

way better than mine LUL

[zenith widget]

i know what will speed the entire windows installation but too lazy to order it

[little oak]

2Lazy2Order

[zenith widget]

[little oak]

[flat coral]

@zenith widget thx now i have tts :))

[zenith widget]

👍

[covert flame]

I wish I got the 3800x I have 9700K, Im fine for games but streaming at same time fu**s me

[flat coral]

@zenith widget now, by the face, the follow notifications subs and more dont appear on the screan

screen*

[round bramble]

@flat coral You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[flat coral]

Yes, and dont appear on the screen(obs)

[round bramble]

@flat coral To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[flat coral]

Dont work

[wary halo]

turn hardware acceleration off for browser sources

are you sure you ticked the button all the way down on the testing alerts thing? that is about sending your alerts to obs?

[wary halo]

tick the box with the red letters all the way on the bottom

on the overlay editor

when you hover over the bell, it's right next to it

[flat coral]

ahhh shit, thx so much :v

[wary halo]

[shrewd flower]

HELP PLEASE!!!! This worked before but I buggered something up (I think). Trying to get commands in chat to play redeemed things from the Stream Store. In chat it says that the store item was redeemed. When I play it in the store, it plays. When I emulate a redemption in the overlay, it plays. The other widget in the overlay even says it was redeemed. It simply does not play on the stream screen when typed in chat. Any ideas???????

[pearl flint]

Do other alerts and everything work fine on stream @shrewd flower ?

[zenith widget]

Do you have "play as an alert" on the store item?

[shrewd flower]

Seem to. It's just the two widgets in the over lay. The store redemption and the notifications

KeiZar......Let me look

I did not. I had changed that to get rid of the text part of the redemption. Later, I got rid of the text on the widget setup. Let me test again......But, I think this is it!!!

YEP!!!!!!!!!!!!! That was it!!!!! I was doing to many things yesterday trying to get setup and it was all a blur to remember what I had done. TYTYTYTYTYTY

[zenith widget]

👍

[shrewd flower]

Just needed a kick to the old brain

[knotty rain]

Hi, how to make bot reply part of message, after Command and before some keyword, like "!choose some word OR Another some worD. -Bot: my choice is Another some worD". For example there are OR is keyword.

[knotty rain]

Hey?

[lament blade]

hey can somebody help me i cant start my stream elements anymore getting the error that my gpu drivers may need to be updated even though i allready checked if they are updated even for the mainboard gpu

[tight harness]

@knotty rain Might be best to ask about that one in #dev-chat - they help to make unique custom commands and such in there

@lament blade Perhaps try a clean install of the drivers instead

[lament blade]

yea could try that

[flint aspen]

Stream Elements Bots Doesnt working

[dry hare]

Did you type /mod streamelements into your chat?

[flint aspen]

yes but theres not streamelements in my chat

and im streaming rn

[tight harness]

Did you rename yourself?

[flint aspen]

yea

[tight harness]

Please do the following: Click on Part Channel on the dashboard, click on Sign Out, sign back in and then click on Join Channel on the dashboard

That'll fix it

[flint aspen]

ok lemme check

i just did but still it not

[tight harness]

You did all of the steps in order?

[dreamy summit]

Hello! My alerts have always been working correctly but last about one month they have been lagging. I have tried everything for example I made a new overlay. It still does this. What can I do? :( Can I link a clip of the lag here? I don't know how to describe them.

[lament blade]

for win

[slender yoke]

How can I change the time between images in the new Holiday Rotator Widget?

I don't want them popping up every 10 seconds

@dreamy summit Mine have been doing that too!

[dreamy summit]

@slender yoke ohh no and you don't have solution for that ;( ?

[slender yoke]

I changed overlays and they seem to be better now, but I couldn't fix it so that was my solution. It was frustrating to have an alert start, then pause, then resume, then glitch, ugh

[wary halo]

for the rotator widget

[slender yoke]

thank you! I didn't see taht

[dreamy summit]

@slender yoke ufff okaayy yea I tried that too but i don't see any success :(

[wary halo]

try turning off hardware acceleration

[smoky turtle]

is it possible to turn off the bot response for store redemptions?

[scarlet tiger]

@smoky turtle This is not possible, sorry.

[smoky turtle]

ok thank you

[round bramble]

@smoky turtle Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[scarlet tiger]

@smoky turtle idea here https://streamelements.helprace.com/i1705-option-to-disable-chat-notifications-for-sound-store-redemptions :)

[smoky turtle]

oh sweet thanks for looking that up for me!

[young oyster]

can someone tell me why i am getting a this massage when i try to log in to the stream labs element website {"status":401,"message":"invalid csrf token"} trying to log in with my twitch account if that matters

[round bramble]

If you are having an issue with login into our Dashboard and getting "Invalid csrf token", please folow these steps: https://pastebin.com/raw/MZNayFLB

[scarlet tiger]

@young oyster ^

[young oyster]

thank you @scarlet tiger just never had this happen with stream elements

[wispy island]

Hello! im the community manager for an IRL streamer (Livstixs) we are looking to make the switch to the StreamElements Mobile app. is there anyway to have an overlay in the mobile app?

[jade remnant]

the overlay wont be on the phone but will show on stream

[scarlet tiger]

@wispy island #helpdesk-mobile :)

[wispy island]

Oopsie!

thank you^

and thank you dream ill do a quick test stream and see if its working

[scarlet tiger]

When you sign in with the app, a special mobile overlay is created in your account. You can edit that overlay however you wish, including editing your alerts.

[wispy island]

i see is it this one?

[scarlet tiger]

Yes

[wispy island]

Ok thank you very much!

[devout nest]

hey there can sombody kindly help me out regarding encoding overload messages? My bitrate goes from 6000 to 10k and back down to 200

https://obsproject.com/logs/qx-PW3P8E7Afo_1b

[lament blade]

Need help with the affilate onboarding issue

Hello

Ek het vir middag hulp gevrae maar dit lyk of die mense selfsugtag is ek soek nie subscriders of followers nie.ek wil net fun he en my video genut en met my famielie deul ek hou van my games en hou daar van om te bou ek kort net hulp dis all is daar nie meer goeie mense nie of is daar net varke🥺 😡

[dry hare]

@devout nest only thing in your log is that OBS is not running as admin. In terms of performance, if you’re experiencing bitrate issues it could be your network

[upbeat hazel]

helloo my follower widget on streamelements has less followers than on my actual twitch account 😦 is there a way to fix this?

additionally, i am trying to run giveaways, but nobody can enter with the !ticket command . i set the cost to 0, first ticket free, and 1 ticket max

[scarlet tiger]

@upbeat hazel When did you first sign up for streamelements?

[upbeat hazel]

@scarlet tiger i'm not sure, does it say somewhere?

[elder sorrel]

@upbeat hazel Go to the StreamElements dashboard -> Activity Feed -> Session Data -> Update your Followers

[compact gust]

when does streamelements payout for merch orders?

[wary halo]

are you in the beta or asking for someone else?

[compact gust]

im in beta

[wary halo]

let me fix someting for you then 😛

[compact gust]

why thank you

[edgy fiber]

Hey, can someone help me with some cool alerts for stream please?

[wary halo]

what do you want to know?

[edgy fiber]

I want to know how to make the sound and animation

of it

[wary halo]

@compact gust i asked staff to give you the beta tester role and then you will have access to the merch beta channel to ask your questions 😉

[compact gust]

thank you

[wary halo]

https://youtu.be/8LVRd2X4HvU

@edgy fiber

[edgy fiber]

thx

[storm delta]

Can i see what messeges bot mute ?

[wary halo]

yes

[storm delta]

How ?

[wary halo]

https://streamelements.com/dashboard/bot-spam-filters

go to: banned words

[storm delta]

I mean when he delete something in the chat i wanna see what he deleted

[elder sorrel]

You should be able to click on "Message deleted"

[wispy island]

Hello! how do i reset a sub goal? it thinks i have 1058 subs

[scarlet tiger]

He probably means the log of deleted messages.

[round bramble]

@wispy island To reset goals:

• from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[wispy island]

❤️

[elder sorrel]

[hallow vault]

Heylo... is there any way I can the Slot Machine module work ONLY when I'm online?

[scarlet tiger]

Yes

[elder sorrel]

Set the command to when you're online only.

[hallow vault]

oh right... command...

ugh. DUH

sorry and thank you ❤️

[elder sorrel]

[lilac vessel]

is there any way to create a command that can only be used by a specific user?

[elder sorrel]

Currently no.

It's in the ideas board I believe

[lilac vessel]

okay great, ty

[elder sorrel]

Yep yep!

[scarlet tiger]

@lilac vessel What should be the use?

[lilac vessel]

one of my patreon rewards is a custom sound effect you can use in chat every 30 min @scarlet tiger

[scarlet tiger]

@lilac vessel Unfortunately this is not possible, sorry. If it was not necessary to use variables, it would be possible.

[storm delta]

@elder sorrel
#4724 Where

[scarlet tiger]

@storm delta what? "message deleted" ?

[storm delta]

not sure

😄

[elder sorrel]

I'm not sure if we're talking about two different things now

As I was referring to when a message gets deleted in Twitch Chat to click on to preview what was deleted.

[wary halo]

@crystal orchid you want to add a rotator widget?

from SE or the one from Sam?

[crystal orchid]

yes

from sam

[wary halo]

https://streamelements.com/dashboard/overlays/share/5de9a01f0a74c326b5fa6c68

this one right?

[crystal orchid]

yes

[wary halo]

did you already customize it with your own info?

[crystal orchid]

yes

[wary halo]

okay

[round bramble]

@crystal orchid To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[wary halo]

that should do the trick

[crystal orchid]

ok thanks

[wary halo]

no problem

if anything is wrong, just come back here and we'll help you out

[wary halo]

@crystal orchid

you have to customize the alertbox widget in one of your overlays

[wanton jetty]

Whats with this weird blur
http://cruxedkat.live/s/20190928269.gif

[wary halo]

is it also this blurry on OBS?

[wanton jetty]

Na

Just a weird effect on the dash

[wary halo]

probably because there are some layers on top of eachother

[wanton jetty]

anyone about able to fix my chat stats ?
https://stats.streamelements.com/c/thecynicalkitty

mine says does not exsist 😦
depending on how far bar its broken my old usernames

CruxedKat
ChrisIsHD

[wary halo]

i'll let staff know 😉

[wanton jetty]

ty

[wary halo]

are those both old names?

[wanton jetty]

yes

[wary halo]

what is the last one you used?

[wanton jetty]

cruxedkat

[wary halo]

ok

[wanton jetty]

but iv no idea how long its been broken for xD

[crimson drum]

Trying to set up points for my viewers but I’m doing all this off my phone

[wary halo]

@wanton jetty fixed

[limber stump]

Hello, I have an issue. I can load up the home page fine, but as soon as I click on dashboard it goes to a white screen and I can’t use it

Any help?

[wanton jetty]

Thanks chief

[wary halo]

@limber stump what browser are you using?

[limber stump]

Chrome

The bot itself works in chat, just not able to see the page. Not the biggest problem in the world

[wary halo]

works fine here 🤔

[limber stump]

Idk what’s wrong

[wary halo]

@left birch can you try this:

click save, close the browser, open it in something like chrome (if not already) and see if its saved

[lament blade]

Hello. Is G2A Pay still available for setup tipping on stream? I dont have the option, only paypal.

[pearl flint]

I wanna say it was removed... I don’t recall it being there anymore

[lament blade]

Ok thx for info

[wary halo]

yeah G2A has isues, they don't accept new accounts

[fervent crest]

streamelements chatbot doesnt work and chatbox cant connect to my twitch channel

[wary halo]

Part the bot from your channel on your SE dashboard. Log out of SE, log back in to SE and let the bot join your channel again. then mod the but by typing /mod streamelements in your channels chat

[fervent crest]

nothing changed

maybe i should reinstall se obs

[wary halo]

can you do this:

[round bramble]

@fervent crest Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[fervent crest]

i did

[wary halo]

bot works fine in your channel

[fervent crest]

ok but in se obs, there is a chat panel as you know and i cant see my twitch chatbox when i use software

and i followed chat with my twitch phone app. Bot never react

[wary halo]

but now it does?

[harsh drum]

how do you test alerts?

[fervent crest]

no. i cant even type anything from obs chatbox

[round bramble]

@harsh drum You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[wary halo]

@fervent crest are you logged in to SE in OBS?

[fervent crest]

i guess

[wary halo]

does it say logout or login?

[fervent crest]

alerts work fine

[wary halo]

doesn't matter

those will work as long as the browser source is added

[fervent crest]

i already looged in

logged

[wary halo]

okay

you have restarted OBS to check if that helps?

[fervent crest]

log out login worked

thanks a lot btw

[wary halo]

[cosmic trellis]

Having an issue when attempting to change fonts and colors for text on MyOverlays. When I click on a layer and go to change font or color of text as soon as I click on it, I see a quick flash and then do not have the options to change it appear anymore.

can anyone help?

[harsh drum]

Can't find a twitch chat widget/overlay. How do you add twitch chat to a scene?

[harsh drum]

Thanks.

[wary halo]

customize it in one of your overlays and then put them in OBS

[harsh drum]

Awesome.

[cosmic trellis]

Is anyone else having issues attempting to change fonts or colors?

[pearl flint]

No? What’s happening when you try @cosmic trellis

[wind crag]

Hello i have a question

Can i set a bot in my twitch chat to say hi to anyone that joins my stream?

[cosmic trellis]

@pearl flint so it looks like it wants to show up (the option to change fonts and colors) and then it just goes away. and does not give me any option to change text font and colors

[pearl flint]

Hm. Do you have an ad blocker on

@cosmic trellis ^

[wary halo]

yeah, extensions can mess with the editor

[pearl flint]

@wind crag not directly. You can setup a trigger to have the bot say hi when someone says something generic like “hello”

It can get kinda spammy though

[wary halo]

yeah, and some people just want to watch and not chat

and calling them out will drive them away

[pearl flint]

Ye

They will run and hide

[lament blade]

So I just tried out a custom command with the customapi variable, but it outputs the css for some reason

[wanton mango]

The link needs to return a plain text response

[lament blade]

@wanton mango Hey, could you maybe explain this a bit more? So I got rid of the css but now it reads the head also

What I did was set innerText of the body via javascript

Maybe write to the whole document then?

maybe use "document.innerHTML" then?

[wanton mango]

A webpage won't work unfortunately, you need to return a simple response from the server

[normal igloo]

^^^

[cosmic trellis]

@pearl flint I will check

[lament blade]

Hm doesnt seem to work, looks as if the bot pulls the text of the document before it gets altered by the javascript function. I used "document.documentElement.innerHTML = myText;"

[wanton mango]

Let's move to #dev-chat

[pearl flint]

@cosmic trellis do you still need help?

[tulip depot]

Hi ya'll, i have a quick question about tweaking the overlay visuals on my streamelemnts customization. I am including a few of the christmas goodies. One of them is a set of fairy lights that go from left to right, is there a way to mirror that animation so it goes from right to left?

[dry hare]

probably not as the animated layer is pre-designed

[dense canopy]

So stream element dropped my live but it's still going on YouTube kinda sad

Oh, and I can't find a way to get back in

[lament blade]

https://gyazo.com/aba032ddf264c091e9be5d4e8b4798fe HELP

[tulip depot]

WOAH

[lament blade]

im so confused

i tried to change the name of my bot

[wanton mango]

@tulip depot Try adding this custom css to your browser source in OBS:

se-widget se-widget-base se-video video {
  transform: scaleX(-1);
}

[lament blade]

now that happens

[dry hare]

@lament blade part the bot from your channel and then join it again

[lament blade]

okay 😄

[dense canopy]

Nevermind nice knowing ya

[dry hare]

you're asking about YouTube?

@dense canopy

[lament blade]

i cant ban it because the bot is my name idk why

[dry hare]

don't ban it

[lament blade]

i tried to change it to "Sherbot"

oh

[dry hare]

go into streamelements website and on the main page just part the bot from your channel

[lament blade]

ohh ok

[dry hare]

once you've clicked the "Part Bot" button in your dashboard, click "Join bot"

see if that helps

[lament blade]

it didn't

[tulip depot]

AHA @wanton mango - thankyou - that works for the reversal, but of EVERYTHING in the obs - so probably create another browser source with just that one element in to reverse? Unless I can put that into the object itself in the browser soruce when I make it on Stream Elements?

[lament blade]

i closed ground control and its not working at all

[wanton mango]

That could work. There's a better way but requires a little detective work, but I'll DM you.

[tulip depot]

No worries, and thankyou

I will be heading off to bed sadly, 9 am slave right now!

[dry hare]

Will you DM me beta access yet @wanton mango ?

https://tenor.com/view/ryan-reynolds-smirk-stare-smile-gif-4318212

[wanton mango]

[lilac vessel]

can streamelements show a !top hours command in addition to the loyalty leaderboards?

[maiden forge]

streamelements custom bot name not showing up in chat. i.e. wont change

[uneven sonnet]

changed twitch password. Reconnected Stream elements/OBS and now it can't find my Stream key

[devout nest]

https://obsproject.com/logs/iTMwg1OKklmnlfnm
im experiencing dipps in bitrate ( 6000 to 15k and down to 400) constantly the past 2 days..

[lament blade]

Anyone use obs and stream playstation with elgato

[round bramble]

@devout nest For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[normal igloo]

@lament blade what's the question?

Your twitch stream key Is located under settings channel on the twitch dashboard @uneven sonnet

[uneven sonnet]

yes, I found the stream key. I don't know what to do with it

[normal igloo]

@maiden forge using ground Control or obslive?

[uneven sonnet]

I am trying to bring up OBS and it fails to authenticate .. then locks my computer. I can't log out or close the window

[lament blade]

I'm needing help setting up my audio for game and party chat to goto stream where I can still talk in party and hear everything

[normal igloo]

as this is a OBS issue I would recommend asking the obs guys LadyHana

[round bramble]

@uneven sonnet For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[uneven sonnet]

thanksyou

[normal igloo]

np hope you get it fixed

@lament blade What exactly is the issue?

[lament blade]

I cant get all the sound right I can get party and game in stream but not to my headset or can get everything through headset but not stream

[normal igloo]

@lament blade have you tried youtube? since that will probably be the best place to resolve your issue

[lapis merlin]

Hi i play in ps4 and i see that sometimes dont work the bot ? Why happened this ?

[haughty field]

I'm not able to frame my streamelemts. what can I do?

[dry hare]

@haughty field please see the response in #helpdesk-selive

[viral schooner]

hello?

stremelements set title command doesnt work for me

[dry hare]

did you mod the bot in your channel?

[viral schooner]

thanks lol

[viral schooner]

how do i get !song to work?

[dry hare]

!sr ?

Enable media request in your dashboard or in obs live

[crisp estuary]

how do I change my streamelements email? I can't find it anywhere

[zenith widget]

Did you update your twitch email?

[crisp estuary]

i did

how long does it take to update?

[zenith widget]

then you simply need to logout from our dashboard and log back in

[crisp estuary]

ahhhh! thank you kindly

[lament blade]

How do i broadcast on ps4 to my twitch

[zenith widget]

https://www.google.com/search?q=how+to+stream+from+ps4+to+twitch

[round bramble]

@lament blade Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[pearl flint]

Not directly twitch related but is there a place where I can get all the commands to help with support that @round bramble has?

[zenith widget]

no

[pearl flint]

oof so I just gotta memorize

[dry hare]

You see nothing

The bot does its own thing

[round bramble]

@pearl flint I'm a bot, only here to send helpful messages because the helpers are lazy.

@dry hare Gimme Robux PLS tyty

[pearl flint]

lmao

[lament blade]

@round bramble thanks

[potent glade]

can anyone help me and tell me why on obs the overlay capture is fitted but on twitch theres 2 black bars on both sides?

[zenith widget]

Are you referring to this?

[potent glade]

let me get you a screenshot

hold on

https://gyazo.com/2c3f63d31b87b3e17b7b63861f8c1e94

im not talking about the game client i can fix that, im talking about the browser source capture thats holding my overlay

[potent glade]

LOL

is this like a new twitch update?

[zenith widget]

this has been a thing for like 3-4 years where you can collapse the side things

unless its a BTTV/FFZ thing

[potent glade]

i have never had this problem until today lol

but ty

[zenith widget]

was I correct?

[potent glade]

saved me alot of stress been trying to mess around in settings for like 20 mins

yes you are correct

ty

[zenith widget]

shot in the dark, nice

[fair elk]

Hey my bit alert isn't playing the correct sound, i tried clearing and reuploading sound please assist

[zenith widget]

Check the variations

[fair elk]

What does that mean?

[zenith widget]

Go into the overlay -> click on the alert widget -> cogwheel on the cheers alert -> click on the "variations" tab -> edit the variations.

[pearl flint]

@fair elk

[fair elk]

Fixed thanks

[dense kelp]

my game capture and my overlay won't work like my game capture dose not go behind my overlay

[zenith widget]

Move the game capture source on the lowest position in the source dock.

[dense kelp]

it worked thank you 🙂

[lapis hornet]

Is there a way of changing the totals/aggregates in the overlay editor? They're all grayed out options for me.

[zenith widget]

Totals can be refreshed, but the aggregates no

[lapis hornet]

Because I accidently imported my tips multiple times a while ago, and now I have reaaaaaly wrong numbers.

How do you edit the totals? They're all grayed out

[zenith widget]

I can delete the imported tips, but that won't fix the all-time aggregates.

[lapis hornet]

That button doesn't do anything for me

[zenith widget]

I'm not sure what you are expecting it to do. As mentioned it refreshes your totals, incase the total followers/subs for example are out of sync with your actual followers/subs on your twitch account.

[lapis hornet]

The tip amount is incorrect, that's the issue

[zenith widget]

The total tips can be corrected if I remove all the imported tips.

[lapis hornet]

If you could do that, that'd be great

[zenith widget]

but as mentioned, this won't fix the all-time tipper aggregates

[lapis hornet]

Eh, hopefully that won't be an issue

[zenith widget]

refresh the totals page.

as in the actual page

not the totals

and now import the tips 1 time

[lapis hornet]

👍

[zenith widget]

after a stream or two, the aggregates should adjust accordingly, but can't guarantee.

oh nvm, i see they already adjusted

[lapis hornet]

Ah yeah

Yeah, that worked. Thanks!!

Does the "goal" tab automatically increment when you get another donation / follower? I presume so, just wanting to make sure

Nevermind I literally just answered my own question.

[zenith widget]

!resetgoals

[round bramble]

To reset goals:

• from the overlay editor -> data on top -> goal tab -> reset progress of desired goal
• from the dashboard -> activity feed on the left -> widget data on the right -> goals tab -> reset progress of desired goal
  Note: Goal widgets(progress) only counts up and doesn't go down automatically, if you loose followers/subs

[lapis hornet]

Yeah

Thanks heaps for the help.

[maiden spear]

Hi, attempting to set up Alert Box and cannot for the life of change the Cheer video/image or sound let alone the text underneath. Even the stock image doesnt match what is being displayed. Please help 🙂

[scarlet tiger]

@maiden spear Do you have custom CSS enabled?

[maiden spear]

Not that I am aware off. Just adding my own videos and sounds

[zenith widget]

Check the variations

[maiden spear]

@scarlet tiger @zenith widget Yeah I feel dumb now haha. Thank you, sorry for the time waste

[zenith widget]

[queen oak]

Hi there, i guess this question is asked pretty often, but i haven't found anything helpful so far. :)
I wanted to set up my mixer channel, and only then saw that you could easily switch between twitch and mixer.
Is there a way to merge my two existing streamelements-accounts (twitch, mixer)?

[zenith widget]

Yes. DM me both JWT tokens from both accounts

[round bramble]

@queen oak You can find your JWT token on your account channels page ("Show Secrets" to reveal the token): https://streamelements.com/dashboard/account/channels
READ ME:
This is a private security token. Do NOT share this token here or other public places, only with a StreamElements staff member in private.

[queen oak]

alright, thanks already for the super fast response 🙂

[finite raven]

what is considered a 'regular' for the bot?

[round bramble]

@finite raven
Chat/Bot Levels
100 - Viewer
250 - Subscriber (Twitch subscribers automatically placed at this level)
300 - Regular
400 - VIP (Twitch VIP automatically placed at this level)
500 - Moderator (Twitch chat moderators automatically placed at this level)
1000 - Super Moderator
1500 - Broadcaster

Dashboard Manager Levels
Bot Supervisor
Editor
Full Access
Owner
https://i.imgur.com/s61Liry.png

[zenith widget]

Not the manager levels, but the one above.

Its a manual role you can set in the "user management"

[finite raven]

so i should manually put ppl in a regular role?

[zenith widget]

well you can use "!level username 300"

in your chat to set their role via chat

[finite raven]

hmm, i see so not automatically via some way?

diff question, in my user management it still has a name that i already unvip on twitch. i can delete it, but does that just remove the name from there?

[zenith widget]

nope

it just removed them from the bot's user level

as the bot can't unvip in your channel

[finite raven]

so it removes it from the user management list?

[zenith widget]

if you unvip someone, it should remove it from the user management list

[finite raven]

it didn't

[zenith widget]

then kill him your self

i mean remove them manually

from the user management

[finite raven]

okay, thnx 😛

[dense kelp]

I have a question, I have sound alert redemptions in my store with gifs. I have set it in my overlay to last for 5 seconds but it just stays there, forever. Any clues as what to do?

[wary halo]

it's a know bug, you need to reload the overlay

devs are working on it

[dense kelp]

And you do that in the overlay editor right? Do I need to do it after every request then?