helpdesk-twitch

[deep widget]

I think its reasonable to expect a changelog of moderators giving/taking points

via the !addpoints command especially

[zenith widget]

so moderator logs?

I believe that is part of our ideas board.

[round bramble]

Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[deep widget]

"Already planned and definitely important." A year ago..

Thanks for the link 👍

[feral hare]

why does TTS not work for subs and bits

[zenith widget]

Do you have it enabled?

[feral hare]

yes. i enabled it on tips and it works. did the exact same settings for subs and cheers and when i test it, i get no sound afterwards

[zenith widget]

Did you check the variations for subs and cheers?

[feral hare]

why would i have to individually check each one to enbale tts if i enabled it in the general cheers alert

[zenith widget]

Because variations can have different texts, images, sounds and different TTS settings - loud or not that loud, another TTS voice

or no TTS at all

[feral hare]

Yeah I get that but if I wanted them all unique I would then have to individually activate them but when i want them all the same, I should just be able to check it once if you get what im saying. Thanks for the help though. Have you guys thought of a UI overhaul? You guys have a lot of useful stuff but its not that intuitive

[zenith widget]

UI overhaul for the overlay? yes - we are in talks about it.

[feral hare]

glad to hear it 😄

also

https://streamelements.com/dashboard/session (how do i get to this page without actually typing this in the URL) i couldnt find it lol

[zenith widget]

Dashboard -> activity feed -> widget data on the right

in the overlay editor -> data on top

[feral hare]

thats crazy. do you think that is easy to find? not trying to be rude but like i said, its not that intuitive

thank you for the help though

much appreciated

[steel talon]

Is it possible to set an audiofile and a videofile to one storeitem? Or i have to merge the sound with video first and us it as a single item?

[swift mist]

Is there a way to have the top tipper widget show the total of a top tipper for a given period? So if person 1 donates $10 the top tipper will be "Person 1 - $10" then person 2 donates $15, now top tipper is "Person 2 - $15" then person 1 donates another $10 and then it changes to "Person 1 - $20" ?

[cedar lynx]

yes you can just select the period you want it to choose from

[zenith widget]

@steel talon Yes you can have separate sounds and images/videos for store itesm

[steel talon]

For one item?

[swift mist]

I've tried but it doesn't work it still just show the top tip.

[steel talon]

I want to playback on redeem A soundfile and a videofile

[zenith widget]

each item can have its own image and sound @steel talon

[swift mist]

those marked is donated within 10 minutes

[steel talon]

So i have to chose one or another, i cant use both?

[cedar lynx]

you're not highlighting the top tipper widget there though

this is the one that shows the collectively top tipper within a timerange

you've got it there on the right

[swift mist]

look at the lower left box, that is the top tipper

[cedar lynx]

that's the top tippers list

[swift mist]

sorry right box*

[cedar lynx]

yes I know, that's what I said 🙂 you've got it on there to the right 🙂

but I see what you're saying now

[swift mist]

oh i thought you referred to your own picture xD

[cedar lynx]

haha sorry

I realize why you shared it how you did

let me think about what setting might be causing this

[swift mist]

alright thx 😄

what would be nice is having the top tipper running weekly so viewers can "fight" for top spot

[cedar lynx]

right

I've never had an issue with this widget, do you ever manually try to adjust the data for your stream?

[swift mist]

i've done before untill i realised i used the wrong widget for sub and follower goal for what i wanted. but i\ve tried to recalculate and it doen's change anything

[cedar lynx]

OH

I see the problem

they need to donate using the same name

maniack_113 v.s. maniack_112

[swift mist]

oh LOL... great spot

so sry

my god i'm blind

[cedar lynx]

no problem, that was an odd situation 😛

been there, missed things before 😛

[swift mist]

I'm so used to see his name change after the underscore so my brain just ignores it

[cedar lynx]

hahaha yeah for sure

you can require they use their Twitch name or just let them know it's not gonna go towards their credit on the overlay if they play around with usernames

[swift mist]

anyway i'll edit it and then hide in a corner

[cedar lynx]

[swift mist]

oh the donation came through a bridge i've coded between danish MobilePay system and SE 😄 so i cant when they use that option 🙂

[cedar lynx]

ohhhhh fancy

[swift mist]

but again thx for being my eyes xD have a great day 💯

[cedar lynx]

no problemo and likewise! 💯

[tawny pivot]

MobilePay

[swift mist]

Yep... they were really creative when they brainstormed xD

[zenith widget]

@tawny pivot go back to your man cave

[tawny pivot]

Just enjoying the danish mobile payment services

[zenith widget]

[swift mist]

just waiting on the day we get SE.Pay 🙂 😉

[zenith widget]

Denmark?

[swift mist]

yes 🙂 really want to drop paypal

[zenith widget]

I believe we do have Denmark support

[swift mist]

REALLY 😮

it's not listed?

[zenith widget]

Go to your twitch account, logout and login again and see if you see it on the right side.

If not, i'll poke our payments manager

[swift mist]

i see it but i thought out country should be listed in the "Who can use SE.Pay? " in the SE.Pay menu

[zenith widget]

If you see it, use it

[swift mist]

i will 😄 (at work so I'll change later)

[cedar lynx]

hurray!

[zenith widget]

The countries who can't actually see it, but meet our actual minimum requirements, just don't see the option on the dashboard

[swift mist]

okay well that wasn't super clear but thx i will def do the switch

[zenith widget]

afaik, they are very few left from EU that don't see it

the text with listed countries is just not updated

DM me if you have any issues during the setup

[swift mist]

ah okay 🙂

[zenith widget]

as we tend to help on SE.Pay issues in private

or via tickets

[swift mist]

I will and thx KeiZar

[cedar lynx]

unless you wanna put all your financial info on blast

(jk please no)

[zenith widget]

For the Glory of @tawny pivot

[swift mist]

naah i think i'm good xD

[tawny pivot]

I tested the Danish SE.Pay integration myself

[swift mist]

oh okay a fellow Dane i see 🙂

[tawny pivot]

🇩🇰👍

[swift mist]

oh so when using SE.Pay i can no longer use Danish KR in currency and have to switch to Euros :/ thats an issue as MobilePay is Danish KR and would mess up all alerts and such

[zenith widget]

yes

Only EUR for Danish SE.Pay

unfortunately.

[dawn geyser]

Wait, can we use SE.Pay in Sweden? It's not listed. But neither is Denmark? 🤔

[swift mist]

alright, well then it's a no go unfortunately 😦

[cedar lynx]

they've not updated the country list but I'm pretty sure if you can see it, you can use it @dawn geyser (is that correct @zenith widget ?)

[swift mist]

From what KeiZar said, if you see the menu you can use it

[zenith widget]

Yes - Sweden is also supported

[dawn geyser]

Been wanting to switch to SE.Pay for a while but kept reading the fine print that listed every EU country except the non-Euro countries 😅 Didn't dare.

[zenith widget]

Also in EUR btw

[dawn geyser]

Still better than PayPal 🤷

[zenith widget]

[dawn geyser]

Different question :)
Is there a way to decay / decrease loyalty points for your channel without just Resetting all points?

[zenith widget]

No

[round bramble]

@dawn geyser Check out the StreamElements ideas board: https://strms.net/ideas. You'll be able to add ideas, upvote ideas you agree with, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote.

[carmine knot]

I want a specific host alert variation for subscribers, is this possible with StreamElements?

[feral hare]

yes

[swift mist]

click the alert widget @carmine knot and then setting icon for subscriber and then at the bottom left you have this

[dawn geyser]

Thanks for the quick response KeiZar 🙂 I suspected that was the case, but figured it was worth a shot ^_^

[feral hare]

how do I stop someone from saying bad words in a cheer or sub TTS

[zenith widget]

Tipping settings -> tip moderation @feral hare

its a global moderation for sub messages, tips and cheers

@carmine knot For your specific case - I don't believe we have a subscriber only host variation

[swift mist]

oh btw now I'm here.I have link protection moderation on and song request active, I have a few whitelisted sites twitch clips and such but not youtube. Now suddenly yesterday people using !sr is getting timed out, so now i've had to whitelist YT :/ Never been an issue before and i can see its SE that is timing them out not the twitch link protecting, but just for fun i verified that it was still off

[zenith widget]

add to the whitelist https://youtube.com/

[swift mist]

i did, to stop it, but then poeple in general is allowed to post yt videos and we all know how much garbage there is on that site

[zenith widget]

wait so what is the issue?

i didn't read the other half of the text

[swift mist]

had to ban some one for posting really offensive yt links 🙂

[zenith widget]

well...can't help much with that, besides banning the song/video in MR's settings

[swift mist]

would be nice with a !sr +youtube combo being ignored by link protection so you can use YT links with SR but not in non-song request messages

[zenith widget]

there are 3 dots there

i don't get it

[swift mist]

oh i did, but then they posted in chat

[feral hare]

will you guys give the option to add a spotify playlist as backup playlist instead of just audio?

[swift mist]

because link protection no longer removes YT links in normal messages

[feral hare]

instead of just youtube *

[zenith widget]

@feral hare No, due to the Terms of Spotify.

We recently had a widget that showed currently played Spotify song, but Spotify asked us kindly to remove the integration

and are working to use something similar to what Discord is using, but thats gonna take time

[feral hare]

im sure you guys could make a deal with them Kappa

[zenith widget]

We 'tried'

[feral hare]

i finally got TTS all setup thanks to you guys

[swift mist]

window capture spotify and then crop 🙂

[feral hare]

thanks

[swift mist]

but you get where i'm going KeiZar with the link protection should ignore "!sr [YT link]'-combo, but not messages like 'HEY! check out this video [YT link]' spam. Currently you have to whitelist YT for people using !sr so they don't get a timeout because of link protection. And i really don't like having YT on my whitelist as there is a lot of garbage that people post or use to advertise for their own channel (not that it helps them with my viewers numbers xD)

[feral hare]

@swift mist i dont want to show what song is playing, I want it to auto play my playlist when there isnt a requested song

I like that feature

but I cant do that with spotify unfortunately

[swift mist]

ah okay

i really should get back to work xD

[zenith widget]

Ok, so remove the whitelist YT link and instruct your viewers to use one of these 2 optiosn for !SR:
!sr <song name> or !sr <song YT id>

[feral hare]

because keizar ruined for me and didnt give me spotify backup playlist capabilities Kappa

[zenith widget]

examples:
!sr The prodigy spitfire
or
!sr w13VPLeOpqw

both should work perfectly fine @swift mist

[swift mist]

alright, i'll try it out 🙂 thx

[feral hare]

i have another question. I want to have an overlay just for my sub alert because they way i have it, I have to have a chroma key on it. I dont want to effect the other alerts by puting the chroma key on just for subsriber alert but when i change the image and save it, it still stays the same default sub alert. is it because I have both active on my main overlay and my stand alone sub alert overlay?

[zenith widget]

If resubs show the default graphic - check the variations

[feral hare]

those damn variations always be tricking me! that has to be it. thanks again

[carmine knot]

Using Ground control you can't get local files for things like recent donator information in a updating text file?

[zenith widget]

Those are stored in the labels

as in - you don't require local files to have recent tips/subs/follows shown

everything is a label widget in the overlay

[carmine knot]

Ok I understand.

[zenith widget]

https://www.youtube.com/watch?v=LwAfMIR3Cj0&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv&index=5&t=1s

[carmine knot]

Where do I change the font I think I saw it before but can't find it currently/now

[zenith widget]

collapse the layers tab

[red trellis]

Hi I am trying a custom command to add quotes to a list so people can pull them directly but I don't want to use the built in system of Stream Elements cause that is used for a different type of quoting. I did this command:
${1} $(urlfetch http://twitch.center/customapi/addquote?tokenHIDDENTOCKEN&data=${1})
Issue is that it just adds the 1st word of the quote and not the rest

[twin sentinel]

use ${1:}

[red trellis]

Ok let me try it

Thanks

Working now!

One more support question if I can

What do I need to add to this in order to mention the user calling the command before
$(urlfetch http://twitch.center/customapi/quote?token=HIDDENTOCKEN&data=&no_id=1)

[wanton mango]

$(sender) is the name of the command user

[red trellis]

And to add a space

between the 2

Because it shows them connected now

[wanton mango]

Then put a space between the variables? 🤔

[red trellis]

I did but it connects them

to add a definite letter (space) should I just use

dang it

Doesn't show

LOL

[wanton mango]

Perhaps instead of the sender variable try changing the command type to 'reply', which automatically tags the user

[red trellis]

Ermm

sorry how do I do that?

[wanton mango]

Are you doing this through chat or the dashboard?

[red trellis]

i do it through dashboard

[wanton mango]

If you click on advanced you'll see a dropdown for the reply type

[foggy cliff]

Hi...how do I unmute alerts? They seem to have gotten muted by accident...

[twin sentinel]

On your activity feed in the top right.

[foggy cliff]

thanks @twin sentinel 🙂

[foggy cliff]

Is there any way to have SE automatically detect a lost follower/sub for the goal progress widgets? I'm constantly having to manually reset the numbers; it counts up properly but can't detect when someone unfollows/unsubs....

[lament blade]

StreamElements doesn't track unfollowers etc

[foggy cliff]

ok....why?

[lament blade]

Afaik, Twitch doesn't provide unfollow events
but also asking the twitch API every few seconds if someone unfollowed is not a good idea

• too many resources
• twitch will dislike us

[foggy cliff]

I guess that makes sense, but manually resetting the widget data on SE every time is a pain. And it looks janky to have mismatches between the SE number and the Twitch number

I had a situation where I had a couple people sub to unlock a new emote slot cause the SE meter was so close...then I find out that I actually DIDN'T unlock that new emote slot due to actual current twitch subs being lower...huge feel bad situation

[strong flicker]

good morning

I had g2a pay as a tip gateway and now I got over 20€ in donations. I can't seem to use the credit in G2A or withdraw it. Is it normal?

[timber trail]

Has someone an idea how i could add a Text Slider with "Daily Sub Count; Daily XXX Count" ? so the Text is shown. Than after idk 10 sec the other and so on" I am not the best JS Dev tho i am confused D: With Custom Font and Text align oc

[tight harness]

@strong flicker Did the donation just happen recently? They could still be processing the tip

[strong flicker]

no

june tips are still not available to withdraw

last one was 2019-08-10

[tight harness]

You should ask them why that is, seeing as G2A Pay tips go through them directly

[strong flicker]

I sent a ticket on sept 12

no answer yet

I came here to see if you had any info related on that matter

I can't even use my g2a balance on the g2a store

[tight harness]

We don't sadly, we have no access to G2A's systems

[strong flicker]

that's really odd

[tight harness]

I wonder why it is taking them so long to get back to you 🤔

[strong flicker]

exactly...

on their wiki they say

"Once the 7-day period has passed, funds will appear in the 'available balance' which is what is available for you to withdraw or use on the G2A.com services or merchants."

[tight harness]

@timber trail For coding questions like that please ask in #dev-chat 😃

[strong flicker]

I have only 0.67€ on available balance

[tight harness]

Hmm, wish I had more information but seeing as they are their own thing only they could answer your enquiry

[strong flicker]

I'm gonna open another ticket

1 week is not usual on such a big shop

[tight harness]

Agreed

[strong flicker]

thank you for the help anyway

really appreciate it 😄

[tight harness]

👍

[soft bobcat]

Hi. I have a problem with the bot - it does not join my stream anymore, so none of my commands is active and can't seem to make it join anymore. Any good suggestions how to fix this?

[real escarp]

did you name change?

[soft bobcat]

Yes i did. But on stream elements is it updated

[real escarp]

PART bot in dashboard then log out of StreamElements website > log back in > JOIN bot

[soft bobcat]

Thank you it worked!

[fallen lava]

if i set up chat alerts for the streamer i mod for is there a way to trigger what streamelements says such as (blank) just subscribed for (blank) months in a row to trigger like a !hype command set up?

or is that technically a command calling a command?

[real escarp]

SE bot does not read chat lines from itself for !<command>

[fallen lava]

makes sense just a random thought i had again 😂 thanks @real escarp

[sturdy bough]

Hey everyone! Is this the correct place to get help with Ground Control?

[real escarp]

whats going on

[sturdy bough]

Just grappling with getting the custom name section to show up in the Settings

[real escarp]

• StreamElements bot modded and in chat

• Active overlay with alerts

• StreamElements tipping page in the panels below the stream (!panels)

• OBS.Live or Ground Control open

• Create a twitch account for the name you want to use or run the bot under your own name

[sturdy bough]

Hmm so the alerts is a new requirement?

[real escarp]

I think after step 3 it shows up in ground control

yep

[sturdy bough]

That will be whats holding me back

[silk marsh]

hey ho, anyone else not able to get their overlays to refresh or even get into the editor window?

[real escarp]

^ try a private browser

[silk marsh]

what about them not showing up in OBS, does opening them in a private browser fix that?

oh nvm just got a 503. must be updating stuffs

[crude meteor]

hey, i wanted to ask about the tts for donos, can i turn off the spam protection? i love the @@@@@@ spam and such

[real escarp]

@crude meteor

https://streamelements.com/dashboard/tipping-settings

[crude meteor]

its disabled. still doesnt read the @@@@@@@

it skips them

[real escarp]

when the next dono comes in

you are in the editor testing?

[crude meteor]

no but i can do it now

i didnt change a single setting, but i remember it from last stream, @@@@@@@@@@@@@@@@@@@@@@@@@@@ reads as @ only

brian is my tts for donos

ivy does the same

[real escarp]

DM me

[silent carbon]

So my alerts now won't fire at all and I can't get into the editor window. Are they updating something?

[real escarp]

^ have you tried hard refresh Shift + refresh

[trim summit]

so one has anything for the really thin Goal progress bars suddenly appearing?

[gilded yew]

why FILL color stopped working on any goals?

[wary halo]

i think there was a bug with the goals bar, not sure though

[gilded yew]

pretty sure it is

started yesterday out of nowhere

[wary halo]

yeah but i mean: they know about it and are working on a fix

[lament blade]

@hot dagger Hey so the BETA at the moment is not longer accepting new applicants, please keep watching our public channels for updates

[hot dagger]

thanks

[dry hare]

@gilded yew there is a known issue with the goals and it is being worked on.

[gilded yew]

ok ty ty!

[stone gust]

I've been busy all weekend trying to figure out how to stream . Seems like I need a capture card for windows 7 ... gonna buy one asap !

But does that mean a screen overlay on twitch isn't possible at all atm? I use xbox one and pc !?

[lament blade]

@stone gust i assume youre dutch right? You can ask me in #🇳🇱︱nederlands if you find that easier

[woeful juniper]

I guess this would be the place to ask, if not, apologies. I'm not sure why I'm not able to view my "Chat Stats" page. It keeps giving me a "404 - Page Not Found" But I've seen it on other channels. Is there something in settings I have to turn on that I may have missed?

[lament blade]

I will have to look into that Breezy

how do you go to your chat stats page?

[woeful juniper]

Just from the Dashboard.

It's like, it tries to load the stats, but then doesn't and says "404 - Page Not Found"

[lament blade]

I do get the same for mine, ill have to ask someone what that' s about

[woeful juniper]

Hmm. Weird. Okay, thank you. I'd like to be able to view my stats.

[lament blade]

Chat stats need to be manually fixed by a staff member after a rename of the twitch channel.

ill send it to them

[woeful juniper]

I haven't renamed my channel .

[lament blade]

you havent? alright

[woeful juniper]

I changed it before I signed up with StreamElements. But since then, I haven't.

[lament blade]

We saw your chat stats page was under your old stream name tho, so we have asked staff for a chat stats fix!

[woeful juniper]

Hmm. Okay

[pulsar spire]

sooo none of my streamelements features are working

the live extension for the notifications and chat are not loading anything new

i have zero idea what to do

[lament blade]

Can you elaborate the problem? Do you get an error?

[pulsar spire]

when i have the chat opened through obs live i can send messages or commands or anything and when i hit settings it says error loading

the activity feed just doesnt do anything and i cant reset it

i have gotten hosted and followed and nothing came up.

its almost as if the program is not loading

commands and timers are not

but for whatever reason song request works

[twin sentinel]

Part the bot in your dashboard, log our of your dashboard, log back in and invite the bot back to your channel.
If you are using OBS.Live select at the top in OBS.Live: StreamElements > Log out and log back in.

[pulsar spire]

perfect it worked

thank you kindly😘 for your awesomeness

oh also when i try to import settings from my streamlabs obs it gives me an error

[lament blade]

@woeful juniper can you try chat stats for me now? Should be fixed

[twin sentinel]

@pulsar spire Most likely when the import fails you are either trying to import copy right restricted sources by SL or a video file in your overlays which is too big for the import.

[pulsar spire]

OHHH !

how do i fix it then?

[woeful juniper]

@lament blade Yes it works 🙂

[red trellis]

I have one question for gambling

Can I make a command for Super Moderators to (steal) points from users

so intead of setting points to steal what they have for the luls

[real escarp]

^ that would require some sort of custom api calls you may want to check in #command-share or suggest it here https://strms.net/ideas

[lament blade]

<@&382267076632379392> Hello, I mistakenly banned someone from my songrequest feature in my twitch chat and I don't know how to unban them, could I get some assistance please?

[real escarp]

@lament blade you can DM your stream elements account ID and the name of the person to be unbanned

[pulsar gulch]

Hello, any idea why my obs is not able to capture the second webcam ?

[real escarp]

any other application using it before obs?

also check security settings sometimes windows/virus defenders can block access to cameras

[pulsar gulch]

none

it's the same webcam as the first one that's why I think its a bit weird

[oblique steeple]

Do you have two C920s?

[pulsar gulch]

yes

[oblique steeple]

Yeah not possible with Logitechs drivers:

Here’s how to install native UVC drivers for your webcam:

Open Device Manager.
Expand Imaging devices.
Locate the name of your camera in the list and right-click on it.
Select Update Driver Software…
Click Browse my computer for driver software.
Click Let me pick from a list of device drivers on my computer.
Check Show compatible hardware, and then select USB Video Device.
Click Next and follow the on-screen instructions to update the driver.

I'd recommend to uninstall logitechs stuff first

[pulsar gulch]

u mean the gaming software ?

[oblique steeple]

If it's handling the webcams, yes. I don't use their G Hub stuff and whatever it's called

[pulsar gulch]

but it handles the keyboard / mouse and alll the macros

[oblique steeple]

Then try it without uninstalling. Chances are that it'll override Logi's driver.

[pulsar gulch]

ok now I have them like this

[oblique steeple]

Is that from step 3?

[pulsar gulch]

ye

I made both with that driver

so I test both of the on this "test webcam website " and they work. Let me try now on obs

same ..

no image ..

[oblique steeple]

Well here's an official guide from Logitech: https://blog.logitech.com/2018/01/03/multi-camera-streaming-with-logitech-webcams-a-how-to-guide/ but they're showing the same thing iirc. If that doesn't work either, you'd have to reach out to them

[pulsar gulch]

changed the usb port .. now it works on obs

[oblique steeple]

[pulsar gulch]

any idea how to get rid of this flickers thingy ?

[oblique steeple]

Right click your cam > properties > configure video > change the Hz

[pulsar gulch]

oh u also need to click apply

ty

[oblique steeple]

np

[steel talon]

timed commands how i ahve to put response that !sraffle works? by just !sraffle it dosnt start as timer event. Thanks in advance

is it $!sraffle?

[short hound]

Hello, I'm still having this issue with the chat box widget showing, badges i've tried deleting it the widget and signing out of SE on obs.live etc any other suggestions?

[real escarp]

@steel talon the bot will not run commands when the text is in a timer, prevents endless loops same is true you can not run a command from a command

@short hound open that overlay url in google chrome send a chat then right click on it in chrome and inspect | check console log for errors like this

[final elk]

I'm having trouble setting up my tipping panel and need some help please with that.

[cedar lynx]

what have you tried and where are you stuck? @final elk

[final elk]

I've got to the bot set up and having trouble figuring out how to get the tipping panel to work.

[round bramble]

@final elk Twitch's official help guide for Panels: https://help.twitch.tv/customer/portal/articles/2416760-how-to-edit-info-panels

[final elk]

thanks Anne

[cedar lynx]

[trail condor]

Did something about the way the Goals widget works change? They seem to render totally differently and I haven't touched anything. Normally it's these big 3 colors, but sometime between Thursday last week and Tuesday this week, it's different.

[real escarp]

@trail condor it is a known issue with Goals are devs are looking into it

[trail condor]

@real escarp you're a gem, thanks! Anything I can do to help, lmk. ❤

[feral hare]

can i end my sub alert image before it gets done finishing the TTS?

[jade remnant]

you can change the duration the alert is shown for if thats what you want.

but as each tts will be different in size there not really a way to do it for every alert

[digital vine]

HI, i have a overlay question

[round bramble]

@digital vine Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[digital vine]

some of my "videos" in the overlay as i see them @ streamelemts are not shown in OBS

they are not set to "invisible" or hidden

[strong kernel]

Can you provide screenshots?

[wary halo]

are they video's of custom alerts?

[digital vine]

and shown when i launch through the website, but not in OBS, the were shown, but have just disappeared

its an overlay.... wait a min^^

this is when i launch it in a new tab

and in OBS

the frames have just disappeared

[strong kernel]

Take a full screenshot of your whole OBS window.

[strong kernel]

Was trying to get your OBS version in the top left.

[digital vine]

just realizing, I am offline but still have viewers...lol

its bottom right^^

[strong kernel]

That's OBS.Live.

Not OBS Studio.

OBS Studio version is top left.

[digital vine]

its the stream elements one^^

[strong kernel]

OBS.Live is a plugin for OBS Studio.

It's not its own version. Therefore, there's two version numbers we look at: version of OBS Studio and version of OBS.Live.

[digital vine]

23.2.1

[strong kernel]

Screenshot the browser source properties? I'm not able to replicate your issue in my OBS.

[feral hare]

@jade remnant so then I cant just end the alert image and still have the TTS for that alert still play afterwards? My alert looks weird if it keeps resetting after the audio for the alert is already done

[digital vine]

its not shown in the souce either

reset cache mabe?

[strong kernel]

You can try. I'm leaning toward a local issue on this one. Try temporarily disabling firewall/antivirus and restarting OBS.

[digital vine]

resetting cache helped

[strong kernel]

Great.

[digital vine]

hmm...^^ i could have had that idea before...lol

thanks a lot for the help 🙂

[lament blade]

@digital vine fancy seeing you here! 😄

[digital vine]

oh... hello @lament blade ^^

i knew yor are a hero 😉 @lament blade

[jade remnant]

@feral hare adjust the duration of the alert

[slender ice]

i got this new animated alert and there just 1 of them that whenever the alert is done it still keeps some of it on the screen and its gone only when i refresh my overly, any help please? 😄

[real escarp]

^ is it a webm alert?

can you verify the animation times in the <animation settings> for that alert

[slender ice]

yes it is a webm and yes these are the settings:

[strong kernel]

Please replicate the behavior and provide a screenshot. I have a feeling I know what you're looking at, but I'd like to make sure.

[slender ice]

oh ok i changed the upper one to 1 and it seems ok now thanks 😄 i need to do it with all webm files i use?

[real escarp]

what you could of been seeing is the last frame of the webm which might not be full transparent using animation in and out should clear it on webm

[narrow kraken]

Can we type something different in the Use Item button?

[real escarp]

@narrow kraken screen shot the button

[midnight plaza]

did something change with the goals widgets? I have made no changes, but something is not right

[strong kernel]

Known issue.

[narrow kraken]

I want to change the use item item?

[midnight plaza]

me @strong kernel ?

[real escarp]

@narrow kraken on the twitch panel?

[strong kernel]

@midnight plaza Only if it makes you smile. 😛

[midnight plaza]

I am trying to find out if this is known thing, its driving me batty

[strong kernel]

Yes, it is.

[midnight plaza]

any eta on how to fix it?

[strong kernel]

Not at this time.

[midnight plaza]

[gritty vault]

is it possible for streamelements bot to read random line from txt file and output it in chat?

[strong kernel]

StreamElements is a cloud-based system. It doesn't read any local files. You can, however, make use of thefyrewire's API: https://thefyrewire.com/docs/api/

That'll read a pastebin.

[gritty vault]

oh damn thank you Pog

[latent helm]

anyone know why my stream chat widget in obs would not be registering? said error all night

[strong kernel]

Log out and log back in with the StreamElements menu at the top?

[latent helm]

thank you, that worked

[midnight plaza]

For the custom widgets do we DM the author or can we post in here?

[strong kernel]

Custom widgets are ultimately your responsibility to get working.

[midnight plaza]

I have it working, but i dont think the progress bar is reading correctly

[strong kernel]

You can ask your question here but we can't guarantee a solution.

[midnight plaza]

ok, I have my monthly bit goal set to 5000, this month i have 688 donated. it feels like the progress bar is filled in too much to have 4300 bits left in the goal

[strong kernel]

Best ask the creator.

[midnight plaza]

alright, thank you,

[violet yarrow]

Hello, I'm having trouble getting my custom named bot to work. I made a second twitch account and connected it through ground control and obs live and i cant get it to send a test message in my chat. I don't have followers only mode on and I made sure the bot can talk in my chat too.

[strong kernel]

You should only be using one or the other, not both.

[violet yarrow]

it doesn't work through either

[strong kernel]

As in: Please start by picking one to use, and disable and close the other one.

And let me know when you've done so.

[violet yarrow]

okay i only have obs live open now

[strong kernel]

Okay. Screenshot the rename settings.

[haughty shoal]

bots not wroking in chat

[violet yarrow]

nevermind got it

[haughty shoal]

any ideas

[violet yarrow]

had to mod the bot sorry for wasting your tyime

time

[strong kernel]

@haughty shoal Mod the bot.

[feral hare]

omg... I do a test of TTS and it works fine with a tip but when someone actually donated, it didnt say the TTS

what would cause this

[kindred hill]

when I use the media request and click show on stream the music is coming through with and echo as if there were 2 sources playing at teh same time

any ideas?

[round bramble]

@kindred hill Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[feral hare]

i had TTS WORKING but when someone actually dontaes, it doesnt TTS!

why cant i get this working ggs

ffs

this many staff online and no one can help? :/

[strong kernel]

1. Not all staff provide support.
2. We provide support to multiple channels in Discord, plus email, plus live chat.
   Please be patient, and when someone has a moment to address your issue, they will.

[midnight plaza]

@feral hare as someone who used to work in the support field in this industry, at any given time, they can be helping 100s of users, they will answer as soon as they possibly can

[strong kernel]

@feral hare You're trying to replay a highly profane tip message. Did you change the tipping moderation settings while you were live? Did you press this button?

[feral hare]

I figured it out. thank you for the help. I didnt release you had to repost the link in obs. i thought it updated automatically. it usually does but it didnt for TTS

[thorn crystal]

What happened to Ground Control for the Mac? I used to have it but now I can only find the Windows download.

[strong kernel]

Unfortunately, due to lack of use, development time to update Ground Control for Mac was diverted to other projects. At this point, as it's not commonly used, we do not have an ETA for when it will return.

[thorn crystal]

Is there any place I can download the latest updated version?

[strong kernel]

The latest update does not function, hence its removal.

[thorn crystal]

Ahh. Thanks.

[devout jewel]

Hey I have all of my Alert Audio muted on my overlay, but for some reason the tip audio keeps playing no matter what I do. Is there something im missing?

[strong kernel]

Variation?

[devout jewel]

Yep! Thanks!

[upper steeple]

are we okay to update to obs 24.0?

[elder sorrel]

@upper steeple Prob best not. As mentioned in #helpdesk-selive

We have not updated OBS.Live for OBS 24 yet.

[upper steeple]

@elder sorrel 50+ messages unread in there, didnt' see it lol

thank you though, i'll postpone the update

[elder sorrel]

No worries

[turbid gazelle]

Hiya! 🙂 Since some weeks my widget isnt working with the bot anymore. To explain: If i do !party, the bot will say !kappagen 500 partyime! in the chat he does say that but in obs there is no emotes firework anymore, how to fix this?

[worn lance]

Hello, I am trying to use the trigon theme on the site but the chat color is way too dark...how can I change that?

[pallid osprey]

@midnight plaza the goal bar goes down, not fills

[primal sphinx]

What happened to my follower goal widget?

[strong kernel]

A known issue.

[versed locust]

Hey guys, what's the best way to do donations for a brand new streamer like me. I want to be able to put a donation goal in my overlays. I'm from Australia

[strong kernel]

So you can put a donation goal widget into your overlay and use the tipping page we provide you.

[versed locust]

It's it available in Australia. SE.pay is not

[strong kernel]

SE.Pay isn't required to use our tipping page, it's still usable with PayPal and G2A Pay.

[versed locust]

Ok, awesome

[vale nymph]

did the look of donation goals or goals in general change? cause I wanna have it look like I had it in this screenshot several months ago, but I can't get to do it the exact way. I tried it with condensed look and without, but pretty sure in this screenshot I had it without the condensed look, because of the fill color

[strong kernel]

Known issue.

[vale nymph]

okay

[weak kraken]

anyone know how to fix the black screen issue for display capture? ive watched a bunch of tuts none really work. I used to never have this problem. just started recently..

[round bramble]

@weak kraken For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[digital fiber]

Hello Guys ! I have a question about Twitch Leader Board . I currently updated a new emote, then I used !emote update command on my chat, but Leader board does not show the new emote....

[zenith widget]

Which leaderboard?

[mint flicker]

Hey guys how does one go about giving permissions to someone to edit my SE account for me? Is that what the Super Moderator role is for?

Or do they have to absolutely have my Twitch Login information in order to be able to do that?

[round bramble]

@mint flicker Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[mint flicker]

nice. thank you

[digital fiber]

@zenith widget Twitch's discription area. StreamElements Leaderboards

[rotund flower]

Not sure if this is the right place to ask this but here goes. I'm considering switching from SLOBS to this since for some reason it doesn't work in SLOBS. Can I get it to work with SLOBS or no?

[zenith widget]

@digital fiber If you mean these emotes - unfortunately, the new emote if used often enough will show up here eventually, but the old named emote will stay there. Afaik it will decay over time.

@rotund flower Get what exactly to work with SLOBS?

SLOBS tends to randomly block our overlays and there is nothing we can do about it, if that is what you are asking

[rotund flower]

My customized Alerts I made using your website

ohh...wow...well that's really dumb of them haha

[zenith widget]

Are the alerts with us or with them?

[rotund flower]

That leads me to this next point..I multistream. I like how in SLOBS I am able to customize alerts for each website. Is this possible using Streamelements?

[feral hare]

is there a way to test the media request feature when you donate the minimum amount just to make sure it pops up the way i want?

[zenith widget]

@feral hare Tip your self.

[rotund flower]

i made the alerts on your website, attempted to get it to work in SLOBS and they just do not work...idk why

[zenith widget]

@rotund flower You can sign up with us with Twitch Youtube and facebook. Each account will have its own overlays that you can edit, but OBS.Live doesn't have an overlay editor.

Every edit is made from the website

[oblique steeple]

StreamLabs and StreamElements are competitors. Since SLOBS is their product, they're able to block certain links, for example our overlay links. Sure it's not a nice move but it's their attempt to get people using their overlays etc.

[rotund flower]

Right, and then you'd just use those as a browser source inside of OBS.Live correct?

[oblique steeple]

yup

[zenith widget]

No no - @oblique steeple the block is not intentional imo, its just their own FORK of OBS sometimes doesn't load our widgets

[rotund flower]

@oblique steeple Well thier attempt sorta just forced me to get rid of thier software haha...so i don't think that was smart on them...LMAO sorry had to say it

[zenith widget]

due to a different CEF i believe

[rotund flower]

A Youtube sub/alert of any kind would not interact with my twitch at all correct?

[oblique steeple]

I'd highly doubt that. Their version of CEF can't be that screwed.

[zenith widget]

@rotund flower Back to the different accounts - each account will have its own overlay - you add the overlay from that account and your other account to OBS

thats it

but they will overlap if both play an alert at the same time

[lament blade]

but you could place them in a row, where they won't overlap ofcourse

like next to each other

[rotund flower]

I'm really not a professional lol so I'm trying not to be confusing...How I read that was..An alert will not show on anything but its own platform. Did I read it incorrectly? haha

[zenith widget]

By overlap - i mean they will play at the same time and not share the main alert queue

yes

twitch account type with an alert widget - will play alerts from the twitch account

same thing applies to the youtube account type

or facebook

non of the accounts will share information between them, even if merged

each account will have its own unique overlay link

[ashen sparrow]

Is there a Leaderboard with hours watched somewhere? Or something like a !tophours command in chat?

[zenith widget]

!top online or !top offline

but thats about it

[ashen sparrow]

ah nice. but it's limited to top 5 only I guess?

[zenith widget]

yes

[ashen sparrow]

and it includes streamer and bot, who are always on first and second place. any way to blacklist bots and streamer?

[rotund flower]

Ight heres what we gon do @zenith widget. Imma try to get this jank workin and if it doesn't work..I wholeheartedly blame you. Then i will come back crying for your guidance...cool?

Ty for your help so far tho!

[rotund flower]

Do I have to download OBS version 23 or will Streamelements/OBS.Live still work in version 24? asking since i seen it on the website

sorry for needing you guys to hold my hand!!

[zenith widget]

If you want OBS.Live I would recommend staying on OBS 23

Else if you go to OBS 24 you might encounter some issues with OBS.Live and OBS it self

[rotund flower]

I was reading through the version 24 changelog and seen this:

-Added channels widget for restream.io service integration [SoftwareArchitector]

That's what I use for multistreaming so I feel I at least have to test the waters. but thank you for your help man

[zenith widget]

We don't have Restream support

meaning OBS.Live doesn't have restream support

even if OBS Studio does

[winter barn]

i have my chat up on obs

but says it isnt connecting ?

not sure why

error loading ?

[round bramble]

@winter barn Streamelements on top of OBS -> Logout -> login

[winter barn]

how do i logout >

[zenith widget]

Click on Streamelements on top of OBS -> Logout -> login

[hot belfry]

so the condensed version of the goal widgets is still not fixed. They're not showing at the correct size or showing the fill colour

[zenith widget]

We are aware of the issue and are working on fixing it.

No ETA on when the fix is going out.

[main thistle]

Hello, i was on holiday for a while and now i see no any progres in the SE Dashboard, which i achieved so far. How can i fix this?

[zenith widget]

Can you elaborate what you mean?

[ember girder]

Hello! I was wondering if its possible to make the chatbot do the /ban command ona user when the user uses a ceryain command. My exact thought where that the user uses !feet, the bot will respond with /ban <username>

[zenith widget]

as long as the bot is modded in your channel

it can use /ban

if you place it like this in the custom command response it should work normally

[ember girder]

I've made that one yesterday, but when testing it, the bot didnt respond, althou does respond when i remove the /

[zenith widget]

seems to be fine

now unban me

[ember girder]

Huh.. is it perhaps because a mod was using it?

[zenith widget]

yes

mods can't ban other mods

only broadcasters can ban mods

and that removes the sword/mod power

[ember girder]

Nice! Thank you very much!!!

[zenith widget]

unban me

[ember girder]

I will in 2 seconds.

Done done done. Thank you!

[zenith widget]

[uncut quarry]

It seems that when I click off condensed on the Tip Goal that it removes the fill from the bar, any way of fixing this?

[zenith widget]

We are aware of the issues with the Condensed Goal bar and are working on fixing it.
No ETA on when the fix is going out.

[uncut quarry]

Gotcha, cheers and keep up the good work

[turbid gazelle]

Hiya! Since some weeks my widget isnt working with the bot anymore. To explain: If i do !party, the bot will say !kappagen 500 partyime! in the chat he does say that but in obs there is no emotes firework anymore, how to fix this?

[zenith widget]

Is this with a custom name?

if yes - then we have made it so the custom name doesn't respond to its own commands - this is to prevent looping

[turbid gazelle]

Ahh thats the reason why its not working anymore.. I didnt had problems tho

[steel talon]

When i put in mediarequest a amount of points do i have to put it in the !songrequest commands as well?

[zenith widget]

no

[steel talon]

so i just dont change anything there?

[zenith widget]

nope

[steel talon]

Ty KeiZar... how does it feel to be an amazing helpful guy? ^^

[zenith widget]

i bleed support

[steel talon]

Hahaha well said 😉

[zenith widget]

[steel talon]

Im now 3-4 days in SE and i wont go back to Streamlabs.

The bot is too good.

Im correct that !sr dosnt cost points for the broadcaster?

[hardy flame]

nope it doesn't

[steel talon]

Ty

[hardy flame]

Aight I wanna know if it's normal for hosts to not show up, but everything else does

All subs and follows follow thru, but hosts dont

[round bramble]

@hardy flame Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All hosts coming from an online channel with at least 1+ viewer
• Auto host events with at least 1 viewer - only from a channel that just went offline
  Note: If you see "X channel has hosted you" with no viewers on the back, that is considered an offline host or a host with 0 viewers, we do not show these.

[carmine knot]

I have a recent subscribers scrolling list that does not show up in my preview, but does in the the finished overlay

Is this a known issue

Nevermind. Refreshing fixed the issue

It's so nice you can do things like force caps on a text source.

[main thistle]

@zenith widget I mean the activity feed in obs Live is empty.

[random quail]

what userlevel is subscriber again? 400 ?

[twin sentinel]

250 - Subscriber; 400 - vip

[zenith widget]

@main thistle can you show a screenshot

[carmine knot]

Anyone know if/how I can put a color bar behind a text source

Or is the only way to do that by just adding an image

[main thistle]

from obs.live

and the dashboard, which is empty

[zenith widget]

When did you register with us?

Actually you said vacation

How long was the vacation?

[main thistle]

LAst year 2018. And three weeks away. I had to relog yesterday to SE. And i did not get the stream report from SE after the stream. 😦

[random quail]

do mods bypass user cooldowns ?

[zenith widget]

@main thistle 3 weeks is enough for the activity feed to stop showing past events - this is to preserve server space. If there were any events during those 3 weeks, the activity feed would not clear it self.

@random quail Depends on what - Media Request has an exempt level choice

[random quail]

just a custom command using a customapi @zenith widget

[zenith widget]

Custom commands don't have exempt level, so user cooldown should work on mods

[random quail]

thank you!

[carmine knot]

do I need ground control open to have a streamelements overlay update things like recent subscriber, sub goal, recent donator, bits goal, recent cheerer, or anything like that

[real escarp]

^ no you dont need ground control open

[main thistle]

@zenith widget ok, thank you. That is a pity. Is there no Chance to get the feedback e.g. Backup.

[lament blade]

Hello on the OBS.Live I can't see who is following me on the list?

[tight harness]

Have you by any chance filtered out follow events? As I just followed and my follow shows in your activity feed

[rich hearth]

what source do i need to use to add streamlabs alert box?

[real escarp]

StreamLabs?

[rich hearth]

yeah i use streamlabs for my alerts and wanna know what soucre type i need to use to get it in OBS.Live

[real escarp]

You know we can import your alerts from Stream Labs to Stream Elements

[rich hearth]

it okay i figured it out, how do you do what your talking about?

[real escarp]

https://streamelements.com/dashboard/account/import

visit here with google chrome

[rich hearth]

ok thanks

[real escarp]

download the plugin

[lament blade]

@urban tartan hey, you' re the one i talked to on the subreddit right?

[urban tartan]

Yes haha

[lament blade]

Alright!

[urban tartan]

so i have this, but im either blind as a bat or its somewhere else?

[lament blade]

that is weird, since i do got them

you are logged in with your twitch account correct?

[urban tartan]

yes

but i only hit affiliate yesterday, does it need some time to progress?

[lament blade]

oh that could be possibly it then

[real escarp]

try signing out of streamelements and log back in

[urban tartan]

..... its there. i feel stupid now :')

thanks anyway!

[lament blade]

no worries, next time feel free to ask anything 😄

[gritty vault]

is there anyway to create command that would generate random 2 drops from paste bin but when one is generated the same one cannot be generated again

[elder sorrel]

Sounds like a #dev-chat kind of question

[real escarp]

StreamElements is a cloud-based system. It doesn't read any local files. You can, however, make use of thefyrewire's API: https://thefyrewire.com/docs/api/

It can read paste bin

[simple vault]

Hello, I have a question, I want to know how do I post messages with streamElements currencies and Google voice?

[real escarp]

Google Voice?

[simple vault]

Yes

Where do I set this up?

[real escarp]

you want to talk to google voice and have it send a command to chat?

[simple vault]

No, I want my viewers to text me on my Live

Is there any tutorial for these settings?

[real escarp]

OBS.Live has your twitch chat as a panel, not sure what you mean by viewers text you. All of our how to's can be found here in a playlist https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

[simple vault]

No The store Can buy a message I want to know how to configure

[real escarp]

how to set up store items they can use loyalty points okay

https://streamelements.com/dashboard/store/items this is where you create store items

[simple vault]

But the message with the voice google you know how to do?

[real escarp]

a message that gets read out loud?

text to speech (TTS)

[simple vault]

this my friend

Where I see it I'm not knowing where I think

Thank you my friend found it

[real escarp]

the TTS store items is in BETA testing so not available to everyone yet

okay

[simple vault]

Okay

you want to talk to google voice and have it send a command to chat?

about this setting can you help me?

If you have any tutorial can you give me?

[real escarp]

that would be a custom api we don't have that feature to talk to your google voice and send a command but you can look here to see if someone has mentioned it https://strms.net/ideas

[simple vault]

ok

[marsh nova]

can i name my bot?

[round bramble]

@marsh nova Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[copper ice]

Hey, is it possible that my Bot answers me on !hype with my Hypeemotes ? and if yes could u explain me how ? D:

[marsh nova]

is there instructions on how to setup custom bot name?

i meet all the requirements but will need to add twitch account

but dont know how to go from there

[real escarp]

are you using OBS.Live or Ground control

[marsh nova]

live

[twin sentinel]

@copper ice The bot needs to have a sub to your channel to use your emotes or you need to rename the bot to your own channel name via OBS.Live or GroundControl.

[marsh nova]

im not at home where OBS.live is installed so do i need to wait to get home to change my bot name? i want to name my bot Jarvis

[real escarp]

@marsh nova Activity Feed > hamburger menu > stream settings > scroll down

[twin sentinel]

https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676

[real escarp]

correct in app only @marsh nova

[marsh nova]

ok ill wait till i get home

[copper ice]

Thanks for the quick answer ! Solved 😄

[steel talon]

Mh it seems in my !slots everyone is loseing only. But i think i have the settings right.

Or do you see an issue here?
https://i.imgur.com/Ws5Be9t.png

[real escarp]

if you changed it two 100% I would try parting the bot and have it join again

[steel talon]

I can do that and it wont change anything?

[real escarp]

correct

move it down to 1

[steel talon]

Oh

So the explanation is wrong?

[real escarp]

move to 1 and part bot and join

[steel talon]

ok

[real escarp]

can you screen shot the messages

[tight harness]

The slots win % is entirely determined by how many emotes you add, the rigged % is determining the amount of points paid out

!slots

[round bramble]

The slider increases the payout if you manage to win
Less than 100 on the slider means people will not win money over time using the slot machine. 80-100 is a good range
less emotes = higher win chance
It's like 5 emotes = 3%, 4 emotes = 7%, 3 = 12%
actual formula : n / n^3
n = number of emotes

[steel talon]

https://i.imgur.com/yhGLzUl.png

I got 5 emotes in

[real escarp]

you may want to change % to 80-100 and remove some emotes to increase chances

[steel talon]

Gotcha

5 emotes are 4% in my math...

But dosnt matter i guess. Okay now i understood it.

Thank you guys

[elfin yew]

Hi, my overlays have stopped appearing in my stream

[real escarp]

try refreshing the cache OBS> right click on the browser source > properties > scroll down> refresh cache

[elfin yew]

Tried that and just end up with a white screen

[real escarp]

can you provide a screen shot

[round bramble]

@elfin yew We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[jade remnant]

slobs try and block our overlays as they are competitors

[elfin yew]

Oh, it was working yesterday

ill try OBS Studio then, however I was struggling getting the same stream quality when I tried it

[steel talon]

Can i deactivate snapping in overlaysettings? I try to align an object but it always snaps wrong?

[twin sentinel]

At the top right in the overlay editor, disable the snapping with the grid symbol.

[steel talon]

ty

Yesterday i had a sub that wasnt counted, no alerts or anything was triggerd but it was made. Can i adjust the number in the Dashboard somehow? The widgets show correct number, just the dashboard is wrong.

I think the bot took a piss in that moment xD

[real escarp]

was it a resub?

resubs only trigger if they share it in chat

[marble vortex]

hi there my streaming information isnt longer shown on the left side

[round bramble]

If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[steel talon]

It was a first sub @real escarp

[real escarp]

are they showing up in the twitch tv side under subscribers list

[steel talon]

Yes the Dashboard in SE is -1 to the one in OBS.

Not a big deal. Total Subs is correctly shown in the widget. Im maybe just a bit weird.

[real escarp]

if somone has subbed last month and their sub doesnt run out until 9.20.19

they wont show on the dashboard as it shows month of September

[steel talon]

Im a new affiliate, so it wasnt a month change.

As i said the Alerts and Eventlist didnt get this one as well, the follow 2 mins after wasshown again.

Maybe lag ... i dont know.

[real escarp]

yeah weird indeed keep an eye on it if it happens again let us know

[steel talon]

Is fine. 😉 thank you for your time.

[topaz frigate]

ive set up media request, where can i find a link for people to send links to

[real escarp]

in chat !sr <youtube link>

[topaz frigate]

ty

that doesnt work

doesnt show in queue

[real escarp]

is your twitch the same as discord

[topaz frigate]

no

all fixed thanks @real escarp

@real escarp need another hand

[real escarp]

max set here https://streamelements.com/dashboard/mediarequest/settings

@topaz frigate

[lavish aspen]

is it possible for event list to hide when nothing new has popped up? was super simple to do with streamlabs

[tight harness]

Only for a custom event list, not the default one

[lavish aspen]

is it hard to change?

coding involved?

[tight harness]

For a custom event list there is coding involved, yes. Although we have people who can help with that in #dev-chat

[tired ridge]

Right now, I have sound alerts set to redeem commands in SE, which gives a response in chat whenever someone uses that sound command. Is there any way to make it so that the SE bot doesn't respond when stuff is redeemed, or a better way to include sound commands for Twitch?

[proper leaf]

hey hey not really sure where to ask this exactly but i have changed my name on twitch and while it changed almost everywhere it hasn't changed on my tip page. Is there away for me to do change it?

[twin sentinel]

The response when a item is redeemed via chat is always there at the moment. You cansubmit an idea or upvote it if it is already in the ideas board here: https://streamelements.helprace.com/s1-streamelements/ideas

[strong kernel]

@proper leaf Tipping settings will let you change the header on your tipping page.

...or change the Heather, as the case may be.

[proper leaf]

this is what i am seeing its that Skullygurl part that i can't change anywhere or at least that i can't see

[strong kernel]

Look in the top right.

[proper leaf]

kk

Thanks @strong kernel

[strong kernel]

👍

[rocky quail]

I have a question. Stream elements is not acquiring all the information about my channel such as the subs and the donation which is resulting in it not uploading it to the leaderboard

[strong kernel]

If you've only just connected, Twitch doesn't sent a history of activity through the API.

[rocky quail]

I used to use stream labs and it worked for a second but then not again

[strong kernel]

And tips of course would need to be imported from your previous tipping platform.

[ripe scarab]

@strong kernel Any news on the "Store redemption GIF alerts" bug/issue?

[rocky quail]

Ok but when I upload the tips the loyalty in the leaderboards still does not update as well

[strong kernel]

@ripe scarab Have you tested it today?

@rocky quail It won't. Imported tips don't trigger the loyalty rewards.

[ripe scarab]

Not yet, but I can really quick...

[strong kernel]

If you want to provide points to past tippers, you'll need to do so manually.

[ripe scarab]

Yay! No more weird ending! Thank you guys so much!

Is it easy to explain/understand what was going wrong behind the scenes?

[untold adder]

sorry its been a bit since i used streamelements, but last time i was here there was a "subscriber bonus points" and also the option to do "subscriber only item". i was just wondering why you guys took that because it was a really cool feature

.

[strong kernel]

Except we didn't. 🤔

[untold adder]

?

well i don't see it

[strong kernel]

Did you only just become an affiliate?

Log out and log back in to StreamElements.

[untold adder]

yes like 3 days ago

ohhh now its works, thanks. i was wondering why you guys would take out such a cool feature 😂

[misty crypt]

Anyone having issues with the bot right now? SR and giveaways aren't working for the stream I'm moderating.

[real escarp]

in their SE dashboard can you PART the bot and JOIN it to their channel

[misty crypt]

I did that already

[mint fog]

Just need help figuring out this small issue. I cannot get my latest follower name's to end in the same spot when I seem to have the right text settings selected. I just need them to end directly next to the heart, but depending on the length of the name, the end of the name moves. What do I need to have selected to keep that from happening?

[real escarp]

!SR and !giveway bot still enabled?

@mint fog

stretch the box and keep the align right

[misty crypt]

SR works now, but I can't get the giveaway to work. It'll announce the giveaway, but if anyone types "!ticket 1", no entrants come up.

I check off:

[mint fog]

@real escarp got it, thanks!

[real escarp]

whats the streamers name

[umbral tapir]

anyone know how to fix a !sr command that was changed to just a message command?

[strong kernel]

@misty crypt No links. Name only please.

[real escarp]

just the name sir

[misty crypt]

mannaless

my bad

[strong kernel]

Command needs to be enabled.

@umbral tapir Default commands cannot be edited. Please be more descriptive about the behavior.

[umbral tapir]

songrequest wont work... theres a !sr command but it only gives a message basically saying there are no song requests here

[strong kernel]

Not your channel, I'm assuming.

[umbral tapir]

nope, mod

[strong kernel]

Please let us know what channel if it's not yours when you're first describing the issue. It speeds up the process greatly.

[umbral tapir]

Suspect

[strong kernel]

It's a custom command. Delete the custom command.

[misty crypt]

@real escarp @strong kernel I appreciate the help!!! I didn't think to check the default commands.

[arctic yew]

Hello! Tried streaming with SE for the first time today instead of Streamlabs but my CPU basically lit on fire and caused huge lag whenever I got into a game so I had to switch again. Any idea why?

(It did not go up in flames, but it got hot and was 100% used xD)

[boreal bear]

I'm trying to add my first item to my loyalty store and it keeps saying "something went wrong" and nothing is added. Any idea what's going one?

[real escarp]

@arctic yew we saw OW look like it was lagging are you using any of our overlays yet in OBS.Live

[arctic yew]

Yeah, I got everything set up in OBS.Live

[real escarp]

lets turn off hardware acceleration OBS>settings>advance>scroll down Disable Hardware acceleration for browser sources

[arctic yew]

Did that

[round bramble]

@arctic yew Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[arctic yew]

https://obsproject.com/logs/bGf3NDLfHDm5jEUD

Should be this one

[strong kernel]

https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FbGf3NDLfHDm5jEUD

[arctic yew]

Hardware encoding on, right?

[static pebble]

I keep trying to stream on twitch but it keeps sending me to the youtube directory

[strong kernel]

Log out with the StreamElements menu at the top and log in with Twitch.

[limber berry]

Hello. Can I still ask question about StreamElements even if I am not a streamer?

[real escarp]

Yes

[limber berry]

Ok. My question is related with the stream of the twitch streamer Skadoodle. Everytime I donate or cheer or resub there is no alert but when others do something pops up. I tried it out with other streamers who don´t use StreamElements and it works there, so I think the problem has to be with StreamElements. Is there anything that can be done about this?

I am also in contact with the twitch support but you don´t get a fast reply from them unfortunatly

[real escarp]

Moderation of alerts and messages are at the discretion of the streamer and their mods to approve. If the streamer is not seeing your donations pop up they can reach out to StreamElements staff on why donations are not working

[boreal bear]

I'm still having trouble with my stream store, it won't let me add an item.

[limber berry]

Ok. Thank you!

[real escarp]

can you screen shot the error @boreal bear

[boreal bear]

i can try. the only thing that happens is on the last step create item a little notification pops up at the bottom of the browser that says "something went wrong"

[dull glen]

my thing just disconnected from the internet?

or somthing

is stream elements down

[strong kernel]

I mean I'm feeling a little depressed but the system's working.

[real escarp]

connection to twitch digest server could of been lost | run a speed test and reconnect

[boreal bear]

This is what happened after I clicked save. A small error in the bottom right.

[real escarp]

can you try in a private browser tab?

[dull glen]

oh never mind my intenert broke

[arctic yew]

Also, is there any way to pull all my commands from the Streamlabs Chatbot to Stream Elements?

I know ther is the Browser Widget, but it doesn´t work for me

[strong kernel]

https://support.streamelements.com/hc/en-us/articles/115000405371-Import-other-platforms-into-StreamElements

The browser extension only pulls alertbox and tipping history.

[arctic yew]

Yeah, it just says "an error occured", but I didn´t want alert box and tipping history anyways

Guess I just gotta pull the files over manually

[strong kernel]

Read the article I linked you.

[arctic yew]

Oh wait there´s more xD

Sorry

[boreal bear]

@real escarp a private browser worked!

[dull glen]

well no

[wary ruin]

Heyo! Ive been streaming using Streamlabs OBS up until now, so i got my follower alerts etc setup there, i just installed streamelements so i put off my streamlabs bot ,but now my popups wont show, i've tried to import streamlabs on streamelements but nothing happens whie i did add the extension to chrome. Any ideas how to fix it ?

[real escarp]

change the server @dull glen

your overlays here https://streamelements.com/dashboard/overlays need the URL to be copied into OBS.Live

[dull glen]

ok i fixed it thanks

[devout sinew]

Hello got a small problem. I am using the phoenix theme for a while now, the donation goal to be specific. Today I saw it changed the font, text size and it just is out of shape and too big. Whenever I change it a bit and save it, it says it is saved, but it is not. When I then try to edit it again it is just in this bugged state again?

Also noted it only says 'ends' rather than the 'ends in x days or ends on x date

[dense anchor]

I'm having the same problem ^

It was fine before today, but now the text is suddenly too big and it says "ended" even though i changed the end date

[devout sinew]

Yeah and no change I apply to the size, font, date or anything it says it's saved but it is not saved in the end, good to know I am not the only one though

[random quail]

a custom command I made with 60 seconds user cooldown is bypassed by mods
is there any way to not make them bypass it?

[strong kernel]

Just tested it and goal widgets should be saving as expected. The end date issue is a known bug; for now, remove the date entirely to remove that text.

@random quail Unfortunately not. Global cooldown won't be bypassed, though.

[devout sinew]

Okay, what about the text size and font stuff? It doesn't change for me, like when I press save it messages the little toast popup with saved but when I reopen it it is in the previous state

[round bramble]

@devout sinew Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[zealous condor]

Why is there a "redeemed" on all my overlays

It keeps being there even after refreshing

[strong kernel]

@zealous condor Screenshot please?

[zealous condor]

Right over my character

If I try and refresh, the Scene I was in doesn't have it anymore, but all the others do

I went on the Overlay editor

It seems that the redemption box is broken

[north scarab]

is anyone available to help with se.pay?

[round bramble]

@north scarab Please contact us via email for support with SE.Pay. You can use our contact form here: https://streamelements.com/contact Thank you

[devout sinew]

Why should I link my twitch to dc?

[strong kernel]

So we don't have to ask you for your username every time. 🙂

[devout sinew]

Done I guess

[strong kernel]

What changes are you trying to make to the goal?

[devout sinew]

Font size for now as it just pops out, like it was fine till this day, it just changed to this massive pop out thing

[strong kernel]

What size?

[devout sinew]

18 seems a fine fit

[strong kernel]

That's interesting.

Have you tried deleting and recreating the goal widget? There was a recently fixed issue regarding a goal widget setting, but perhaps it caused old widgets to cause trouble.

[devout sinew]

No I did not, can I just clone this one since it is from a theme or?

[strong kernel]

I'd say just write down the color and font, should be easy enough.

You don't need to delete the video behind it.

[devout sinew]

ah so in the thing just delete the widget, add a new one and reapply color

[strong kernel]

Yep.

[devout sinew]

Got it, will try

Seems to have fixed it, thanks, got a rough idea about the date thing as it kind of has a bit of emty space in that video down now haha

[dire glacier]

how do you make a streamelements merch store?

[strong kernel]

We are currently announcing the merch stores as Coming Soon. At the moment we do not offer this yet on a large scale, but keep a close eye on our #announcements .

[rocky quail]

How to I get my current subscriber to show up on my stream elements leader board?

[dry hare]

Enable loyalty settings from your dashboard

[rocky quail]

from my twitch dashboard

[dry hare]

Are you talking about the twitch panel extension?

Because streamelements =/= twitch dashboard

[rocky quail]

yes I am

what do you mean?

[dry hare]

If they are subscribed to you, and you have loyalty settings enabled in your StreamElements dashboard, then the information from StreamElements will be sent to the panel extension on Twitch

[rocky quail]

I do have it enabled but nothing is showing up. They are not receiving points for being subscribed.

[dry hare]

Screenshot your loyalty settings

[rocky quail]

Here you go

[dry hare]

See where it says “ 50 Loyalty upon subscribing” in the right side? And “30 points every 10 minutes”?

Are they not getting any points?

At all while you are live?

[rocky quail]

No I had uploaded the leaderboard and before they had subscibed

I haven't been able to go live yet though

[dry hare]

So nobody has earned points

[rocky quail]

do you think it would update once I go live

[dry hare]

It should

[strong kernel]

Points are not granted retroactively.

[dry hare]

^^

[rocky quail]

Would they not have been awarded to the people that are already subscribed

[dry hare]

No

[rocky quail]

for example on making the panel it would update and show my subs as well

and the points for getting the subs

[dry hare]

Your points that were imported will gain points when you are live and everything will update over time and be correct

It won’t populate the leaderboard until someone gains points through the system

[rocky quail]

Gotcha so when I go live the points that should have transfered over will then become visible

[dry hare]

So watching and getting points should add to the existing imported total and show up

[rocky quail]

Ok next time I go live I will look for the update in points

thank you so uch

much*

[dry hare]

Yep

[shrewd maple]

guys, is there any incompatibility with OBS v24?

[strong kernel]

Well, it was released yesterday and we haven't had a chance to put out an update yet.

So... bad idea to update right now. 🙂

[shrewd maple]

uh

so maybe that's why there are some
Error while parsing the 'sandbox' attribute: '{{vm.sandbox}}' is an invalid sandbox flag. (source: https://streamelements.com/overlay/scripts/vendor-85e2b38e5f.js:25)
and
Blocked script execution in 'about:blank' because the document's frame is sandboxed and the 'allow-scripts' permission is not set. (source: https://streamelements.com/overlay/scripts/app-7d54559dfe.js:62)

the weird thing is that the new "customizable docks" thing works with overlays (I created one with chat to test and it works)

[cold bridge]

I logged a secondary account (and create a secondary scene collection)

so i change back to my regular account

and my activity feed wont changes

still showing my secondary follow feed

tried to delete the secondary scene collection, logout and relogin

nothing changes

what i suppose to do?

[strong kernel]

You need to log out in the StreamElements menu, not in the OBS settings.

[shrewd maple]

okay, update:

• Everything works, but one custom thing I have that I can't understand why it's not working on the OBS v24.
• Yeah, I think maybe it's not StreamElements' issue :3

[gritty jay]

why doesnt my chatstats work on my dashboard of stream elements

[strong kernel]

Because you change usernames more than shoes, apparently.
It's been renamed for you now.

[gritty jay]

for real lol! ya im staying with this one! thank you!

[mild ridge]

Hi I set up a csv excell document with all the loyalty point info layed out in 3 lists but stream elements fails to upload the points info?

[winter wagon]

hey, anyone can help me? problem with StreamElements Chat Stats, 404 - Page Not Found
Yes i changed my name
before : baiter_tot
now : baiteryamato

[strong kernel]

Looks fine to me

[mild ridge]

So does anyone know if I used the right format for import points using csv file?

[torn geode]

Hey can you active two commands at once(with one !)

[strong kernel]

No.

[torn geode]

@strong kernel was that to me?

[strong kernel]

Yes.

[torn geode]

Thanks

[strong kernel]

@mild ridge Probably didn't save it correctly?

[mild ridge]

well I did like lists to keep them seperate to insure they copied right

[torn geode]

Is there a way to hide the "@XXXX you successfully redeemed yyyy for ## points." message?

[strong kernel]

@torn geode Not if redeeming from chat. Redeems from site or extension won't print in chat.

[torn geode]

Okay thanks

[mild ridge]

name points hours that format the site suggests but excel can't do that

So I may need to use microsoft word.

Nope that lacks a csv save option so I'll need a different app.

[winter wagon]

curious, it was giving error until a few minutes ago

Nethyr

Looks fine to me

in #helpdesk-twitch · Sep 20, 2019, 1:29 AM

[strong kernel]

Very curious indeed.

[versed basin]

anyone elses alert sounds not coming up with new obs update?

[swift parcel]

@versed basin so the browser sources can now have their audio show in the mixer area. make sure they're being outputed to you through the advanced audio properties or uncheck the box at the bottom of the browser source that says (route audio through obs) and it'll go back to the way it was

[undone comet]

Is there a set command that displays live league of legends rank?

[zenith widget]

For custom commands to get LoL rank use this variable: ${leagueoflegends}
Usage:
${leagueoflegends <region> <username>}
example:
${leagueoflegends na captainpickles}

[undone comet]

Thank you

So, I am probably doing something wrong but that's not working.
${leagueoflegends <region> NA <username> Example} --- I did put the username after it w.e it displays "no summoner found"
I had to leave <region> in order for it to get that far...

[zenith widget]

Did you look at my example?

[undone comet]

Yes, I replaced what you did... with my own, and it displayed " not a valid region, so I had to leave in <region> then I inputed as the example shows the username, but it displayed "no summoner found"