helpdesk-twitch

[patent zodiac]

Thanks Keizar

[inland lodge]

Live subgoal but based on points. Is this doable?

[zenith widget]

There is a total subscriber points widget.

You can add additional text to it to be like 2323/10000 (as in current points/goal)

[inland lodge]

Perfect looked under goals so missed that

Thanks ❤

Props to SE always quick and super helpful answers

[covert hemlock]

i could really use someone's help right about now haha. I'm trying to make an animated overlay alert for my webcam. I've got it all done and whatnot but the only issue is i want the text to get cut off instead of fading back up into the cam. I'll send a gif of what i mean
https://gyazo.com/3e3a649920d1dc1840d352c065edcbe3

[twin sentinel]

What do you mean with cut off? You can edit the exit animation in tje animation settings behind the cogwheel of the event in the alertbox settings.

[covert hemlock]

like you see how the text goes back over the cam border?

same with when it fades in

I want to make it so that it's like the grey box how when it goes back up it doesnt go past the cam border

[twin sentinel]

What widget is this, it this the default alertbox with custom css, or a complete custom widget?

[covert hemlock]

its the AlertBox Widget with a webm image

I probably need to turn it into a css?

[jade remnant]

you can always put the alert box behind the cam overlay in the layers

if that would be easy for you

[covert hemlock]

Yeah that would be an idea. Let me give that a go but i need to edit the ae file now haha

only issue then would be the Logo spinning so i would need to create 2 Alert box's in the one overlay thingy

[strange lion]

is there still an issue with the host/raid? i have people hosting and the alert doesnt show and they arent getting the points for it, i told them the auto host doesnt seem to count but even manually hosting doesnt seem to work.. raids work fine though

[jade remnant]

@covert hemlock is the cam boarder yours or a premade one?

[nocturne pelican]

@strange lion Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
• All auto host events with at least 1 viewer
  Note: An offline host is when you see "X channel has just hosted you" - with no viewer numbers on the back

[covert hemlock]

premade @jade remnant

[winter pivot]

I am trying to import my alert boxes from stream labs and when I download the extension it still isn't letting me click the required field for import alerts. Does anyone have any insight

[twin sentinel]

@winter pivot Try to log out of your dashboard, restart your chrome browser, log back in your dahboard and try to import again please.

[winter pivot]

it worked ty

[north flare]

hey hey, having some small issues with Bit Cup, it's all sideways, she reset it yesterday and it's back to sideways.. twitch.tv/bbxh

[twin sentinel]

^handled in DT channel

[covert hemlock]

is there a way to group items in the sources?

[twin sentinel]

You can't group layers in the overlay editor at this time.

[covert hemlock]

damn ok

[dawn wasp]

Bit of a weird developer request - somewhere in the javascript bundle that's loaded on the overlay screens there's a bit of code that references localStorage["StreamElements.lang"]. localStorage doesn't exist in android webviews by default, which is preventing SE overlays being used in some android apps (notably the old Bitstream app).

Would someone please be able to change it at some point so it doesn't cause an error to make the overlays work again?

[twin sentinel]

@dawn wasp I am asking internally if someone can take a look. Also you have always #dreamteam to ask your questions as well.

[dawn wasp]

Thanks appreciate it! Will do next time 😃

[twin sentinel]

👍

[terse cargo]

hi i have my overlays on the website ready to go but how do i transport them to my stream elements obs

[nocturne pelican]

@terse cargo To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[terse cargo]

thank you

For the alerts overlays do they only show when the alert ( for example someone following ) happens

[twin sentinel]

The alertbox only shows then, yes.

[terse cargo]

Ok thanks

Anyone know of any overlays that dont have a face cam box in it

[twin sentinel]

You can create an overaly you want from the gallery and then just hide or delete the cam border widget.

[red whale]

What is the Donation Free for Streamelements?

[terse cargo]

oh yeah didnt see that. Thanks again for the help

[twin sentinel]

StreamElements does not take any cut from your donations. The payment provider do take a fee you can see here: https://streamelements.com/dashboard/tipping/fees

[red whale]

It says that when I try to connect G2A Pay it says I should contact the Support but when I click on the Support Thing, this comes https://i.imgur.com/cJjYY2r.png

[twin sentinel]

There is an issue with connecting G2A Pay at the moment. We are working with G2A to resolve this issue.

[red whale]

👍

[blazing siren]

excuse me

anyone able to help?

[nocturne pelican]

@blazing siren Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[blazing siren]

can't seem to start stream

i am sure that my streamkey is correct

[twin sentinel]

Any error message?

[blazing siren]

yes

i fixed it

😄

[tropic jasper]

Having an issue where when we draw a giveaway winner, the bot pulls multiple winners at once. Over at Docgotgame's Channel.

[twin sentinel]

Can you hand in the accountId of the channel this is happening and a clip of it happening, too please? So we can look into this.

[tropic jasper]

Will do

[lament blade]

Hey everyone! People can't post any links for !sr in my chat, even though i have ALL filters off, no protection, no external bot, what can i do?

[twin sentinel]

What is happening when they do !sr? Are they timedout or is there no answer from the bot at all?

[lament blade]

Usually it says the requested song is too long, even though the limit is 100 minutes

otherwise it just shows

!sr ***

[twin sentinel]

Disable the twitch link protection to disable the ***

[lament blade]

and if it appears to work it pulls "irans got talent" or other trending videos from youtube for some reason

Thanks @twin sentinel i never thought to check

[spark violet]

How do I get the bot to say something once every 30 seconds

[twin sentinel]

Create a timer in the timer section of the bot.

[spark violet]

Ok and how do I make a song request box so music will play during the stream

[twin sentinel]

Create an overlay and add the Media Request widget to your overlay. Then add this overlay to your OBS Studio.

[opaque elbow]

Hey guys, I want to add my alerts to OBS using the browser source. When I emulate it however I see nothing pop up on OBS

[nocturne pelican]

@opaque elbow You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

@opaque elbow To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[opaque elbow]

oh thank you

:)

I have the ''show emulated events on stream'' checked, yet still it doesn't show when I emulate

[twin sentinel]

Have you made the source the first source in the sources list in OBS?

[green patio]

stream elements isn't keeping track of my followers again i don't know why

[opaque elbow]

oh I think I already see the issue. I set the source resolution to the size of the box

but it needs to be 1920x1080

sorry, didn't notice that until now

[twin sentinel]

@green patio Is this for all followers you recieved, or just for some here and there?

[green patio]

all

[nocturne pelican]

@green patio Please provide your account ID found at the top of this page: https://streamelements.com/dashboard/account/channels This ID is public info and safe to share here.

[green patio]

5ada4f599ea2792baa02e1cd

[spark violet]

How do I make the bot join my chat and start responding to commands?

[twin sentinel]

On your dashboard https://streamelements.com/dashboard on the right side is a button to make the bot join your channel.

@green patio Your follower alerts should be back up working. Please contact us here if they are still not working and we'll investigate further.

[green patio]

ok thanks

[twin sentinel]

Best to ask such a question in #dev-chat they will most likely know what exact regex type StreamElements is using.

[tiny roost]

Thanks @twin sentinel moving

[fluid igloo]

I'm trying to make a afk command with last message sent. But when triggering it, it also shows the command (!afk) Can I exclude just the command from the bot reponse?

[twin sentinel]

Can you share a screenshot of this situation in your twitch chat please?

[twin sentinel]

At this point your last message was !afk This is a screenshot. What do you want to achieve with the comamnd !afk? That the user can see their last message: Then this is most lilkely the closest result you can get. When you want to make users able to ask of someones last message then just in your test case cause you are testing with yourself will give you this response.

[fluid igloo]

This is how I'd like it to be. Basically removing the !afk from last message so the last message would be: "This is a screenshot." I'm also trying to figure out if its possible to make it so the bot response with "user no longer afk, their last message was insert msg here

[twin sentinel]

I think when you yourself ask for your latest message there is no way to remove the !afk as it is in your last message. If you set up the !afk command to ask the latest message of for example the person specified after it, the latest message of the person asked for does not necessarily have to contain the !afk of course.

For the welcome back message: when they enter this command themselves, you will always get the comand being entered as their latest message. The variable is designed that another peson can ask the latest message of the person.

[fluid igloo]

Imma look into that when I get off work tomorrow. Thanks for the input @twin sentinel :D

[fallen lava]

Is there a way to set up a minimum of $5 donation to include a link or song or something to play? I am looking to set up a "jump scare" stream for a streamer

[idle vector]

Can you not have it so song requests are by tip only?

[tropic jasper]

This is for the Giveaway showing multiple winners. I'm only an editor for the bot so I can't get to his account id. It's for Docgotgame. https://clips.twitch.tv/RockyPowerfulFiddleheadsSeemsGood

[twin sentinel]

@idle vector Set the media request mode to both or another setting here: https://streamelements.com/dashboard/mediarequest/settings

@fallen lava You can either edit your alert or make it so a song can be requeted with a tip and added to your songrequest playlist, but note this will most likely be not playing when the alert for the event comes in.

[fallen lava]

ahhh okay so @twin sentinel stream elements doesnt allow individuals to place a youtube link or something if they donated $5 for example?

[twin sentinel]

You can set this up and the song will be added to the queue of the media request.

@tropic jasper Thank you. We will investigate this further.

[terse cargo]

if i have a downloaded an overlay how do i get it on my stream

[paper mural]

Is there a way to do this with the StreamElements Bot; I would like, let's say: a User would type !request 'text here' -- then it would add the 'text' to a Queue where I can see the viewers message/request ? ---
then I can type !rqadded 'username' and it would tell the user I added or red his message ? (might be too specific but would it be doable without coding?)

[nocturne pelican]

@terse cargo To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[twin sentinel]

@paper mural Take a look at this Queue API https://thefyrewire.com/docs/api/twitch/queue/ and see if it fits youe needs.

[paper mural]

ok thx @twin sentinel

[bright oak]

Is there a way to add a !clip command in streamelements to use to clip a 'clip' I know how to add commands, just not sure how to script it.

[twin sentinel]

There is a third party API you can use for this: https://thefyrewire.com/docs/api/twitch/clips/

[bright oak]

Thanks @twin sentinel do I just add my twitch token where it says token?

[twin sentinel]

This endpoint requires authorization: https://thefyrewire.com/auth/twitch?scope=clips:edit&redirect=clips/create

[bright oak]

OK, I will read through it. I see there is documentation. Thanks again.

[lament blade]

I was streaming last night and Stream Elements overlay didn't give an Alert for an event... As far as I could tell it wasn't registered at all. Afterwards I emulated the event and everything was fine... Any ideas as to what went wrong during the stream?

[twin sentinel]

What event type was not showing up?

[lament blade]

Host

[nocturne pelican]

@lament blade Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
• All auto host events with at least 1 viewer
  Note: An offline host is when you see "X channel has just hosted you" - with no viewer numbers on the back

[lament blade]

Ic. Thanks much for the info.

Just checked the activity feed and the Host isn't there either though. :-/

[twin sentinel]

Live channel that manually hosts (/host) = ✅
offline channel that manually hosts (/host) for 0 people = ❌ (this will show in your chat as "X channel has just hosted you")
auto-host which which hosts for at least 1 person = ✅
auto-host event which hosts for 0 people = ❌ (this will show in your chat as "X channel has just hosted you")

[lament blade]

The first checkmark, sounds like it describes a raid? 🤔

The the 'X' ones honestly sound more like what an average Host would be. As one would normally assume nobody is on their page when the channel is offline.

I don't suppose you know where I can find the change log for the Twitch API since this implementation atm makes no sense to this Newb.

[twin sentinel]

We can only show the raids/hosts with the green checkmark in your activity feed and emulate an alert.

[mighty sundial]

Can I get a bit of help ? I would like to switch my donation link to one from stream elements because I hard about the charge back protection

[twin sentinel]

With what do you need help exactly?

[shut orbit]

I have a problem everytime i want to type something in my chat in obs i have to login again thats really anoying

[nocturne pelican]

@shut orbit If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[pulsar gulch]

Can someone please tell me if there is something wrong on this https://obsproject.com/logs/LP4npF02ozszZCol

[twin sentinel]

https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FLP4npF02ozszZCol#Non-Default x264 Preset

[pulsar gulch]

oh thank you Benno

[shut orbit]

I have a problem my songrequest does not work if i type !sr ... in the chat the streamelements bot says the song is added the the qeue but it is not it stays on the backup playlist

[strong kernel]

@shut orbit I see a queue of 12 videos, which is already above your maximum.

[shut orbit]

is that my queue

[strong kernel]

Yes.

[shut orbit]

because on streamelement sit stays on a back up playlist

not on those songs

[strong kernel]

Screenshot please? Don't forget you can skip the current song.

[shut orbit]

i can skip as much songs as i want it stays on bac-up playlist

[strong kernel]

Please screenshot what you're seeing.

[twin sentinel]

You can edit your tip moderation settings here: https://streamelements.com/dashboard/tipping-settings -> Tip moderation

[shut orbit]

@strong kernel i requested a song but when i skip this one it does not come on

[strong kernel]

You're currently paused on your backup playlist. If you expand the media share window there, you should be able to see your queue.

[shut orbit]

ok

it says the queue

is empty

[strong kernel]

Screenshot please.

[strong kernel]

Log out and back in using the StreamElements menu at the top of OBS.

[shut orbit]

Thanks it works now

but i also have another problem

my activity feed does not work

No

no mind it already works xD

thanks

[modest jewel]

hey, my obs live says to increase encoding, what should i do then? audio? video? the encoder to hard drive? idk what to increase it to and can it damage my pc?

[nocturne pelican]

@modest jewel Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[modest jewel]

https://obsproject.com/logs/2aPtYi-7TYA13TY5 here it is

[twin sentinel]

Start with these issues: https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2F2aPtYi-7TYA13TY5#Low Stream Bitrate

[limber ice]

when buying loyalty points for my stream can users use those point that are purchased with tips in chat games?

[twin sentinel]

The loyalty points can be used in the mini games in the module section of your dashboard.

[limber ice]

right, but i have it set up that if you tip you get loyalty points, but one of my followers is not able to use those purchased points in the mini games. only points earned from watching

[strong kernel]

If they tipped anonymously or under an alternate name, then the points cannot be applied to them.

[limber ice]

the points do show up on the leaderboard but when trying to use them it doesnt work

[twin sentinel]

Any error given by the bot why they cannot redeem an item for example?

[limber ice]

no error, for example for every dollar tiped they receive 100 points, was tipped 7 and they received 700 points, watcher then trys to play !slots with those points and it say they only have 80 points

[strong kernel]

Tell me the issue you see here. 😃

If they tipped anonymously or under an alternate name, then the points cannot be applied to them.

[limber ice]

gotcha, thank you very much

[brazen pike]

How do you use strambot

I meant streambot

[shut orbit]

Use for what?

[brazen pike]

Like when your live streambot??

[shut orbit]

Just go to the streamelements site

On the left you have a long box

[brazen pike]

I have the app

[shut orbit]

You need to go to the site

[brazen pike]

Not the app then

[shut orbit]

No just on Google search streamelements

Log in

[brazen pike]

Thx!

[shut orbit]

Then you have a grey long box on the left

Scroll down

And there you find everything

Np

[brazen pike]

Okay

[novel palm]

Hello,
my problem is first the Bot isn't deleting nonsubs that post links and if I request a song with !sr the bot says that the requested song are to long but the limit is 1 Minute and the song is 0:53 Long

[nocturne pelican]

@novel palm Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[novel palm]

I already linkend my twitch to discord

[twin sentinel]

Have you changed your name? the conneted channel is not available.

[strong kernel]

@novel palm It can't time out people if it's not a mod in your channel.

[novel palm]

https://i.gyazo.com/2e820b6dd6e3b0271f8ed7f41ab67a4a.png

I changed my name

Okay

Okay

[strong kernel]

Don't know what chat you're looking at but this is from yours:

[novel palm]

But it's about a channel of a friend

[strong kernel]

That information would've been helpful from the start.

[novel palm]

Sorry...

So as a supermod I can use the !sr command

But as normal user you can't use !sr

https://i.gyazo.com/0d62977920d6431c923408ef65fcf1fc.png

One Minute should be possible, right?

[strong kernel]

Do you get a message when you attempt to request a song?

[novel palm]

Yeah

[strong kernel]

Take a screenshot please.

[novel palm]

That the requested song is too long

https://i.gyazo.com/65b4089cee20597076a1f731dd36c5ef.png

[strong kernel]

Twitch itself is blocking all links due to the streamer's Twitch settings. Links are being replaced by *** which the bot is using as its search query for the song.

*** happens to be pulling up a song that is too long.

[novel palm]

The streamer always complain that he only sees *** instead of links

Thanks

[strong kernel]

That is a Twitch setting.

[novel palm]

Oh

I will test this

One second

[novel palm]

Do you have a link for that?

[strong kernel]

It's in the dashboard.

[novel palm]

Okay I will tell him this

Thank you very much

One of the best support teams that I Know

[novel palm]

Btw is it possible that if you post a link that the message get deleted and not all message (Time-Out)

So that the person don't get timeouted

Only the Link should get deleted

[strong kernel]

The bot does not currently have the ability to delete single messages.

[novel palm]

Okay thank you

[lament blade]

How do you set up ?add com

Do do you set up !add com s

How can you make add coms

How do you put stream bot

[strong kernel]

Please describe what you're looking to do in more detail and full sentences. I don't understand what you mean.

[low saffron]

Hello, sometimes streamelements miss some followers

is that normal?

I am using obs.live aswell
for example:

left side obs.live, right side twitch dashboard

IREBUSI was missed, this is the 2nd time this happens to me

[strong kernel]

This is a known issue we've been looking into. I've added your information to the report, but unfortunately we can't provide an immediate solution.

[solemn arch]

Is there a way to add padding to the chat widget?

So it's not close to the edge

[strong kernel]

What do you mean?

[solemn arch]

The left and right side are too close to the text for my liking

Was wondering if it's possible to add some margins or padding

[strong kernel]

There isn't. You're better off setting it to transparent and using your own image as a chat background, in an image widget.

[low saffron]

@strong kernel thanks for the answer.

[raw wind]

Hi! Can I change bot name without opening SE desktop app everytime I stream?

[strong kernel]

Either Ground Control or OBS.Live must be open for the rename to be in effect.

[karmic pier]

@dry steppe.staff

[strong kernel]

First off, don't ping entire groups. Second, you pinged some poor person.

[karmic pier]

lol but i have a sincere question

[strong kernel]

Then ask it without pinging.

[karmic pier]

so i just changed my twitch name and my stream elements chat alerts are not working anymore i tried un enabling and all that so idk what to do

[strong kernel]

Part the bot from your channel, log out of StreamElements, log back in, and join the bot to your channel.

[karmic pier]

ok

i need sum1 to follow my channel rq to see if it works or is there a way i can do it my self

[strong kernel]

If the bot is present and responding to commands then it will also send the chat alerts provided you've set them up correctly.

Renaming causes problems because the bot still expects to join the chat for your old username. Performing the above steps sends it to the correct chat.

If it's there, then it's business as usual.

[karmic pier]

ok then it works i appreciate it

[tiny tusk]

How do I fix recent followers not showing on my activity feed?

[strong kernel]

You don't. We do. All fixed. 😎

You'll see the follows moving forward.

[tiny tusk]

One of my friends followed me but it never popped up so that's why I asked

But it says he's following me on twitch

[strong kernel]

The missed follows will not suddenly appear.

Only the ones going forward will start showing up.

[tiny tusk]

Ok thank you

[white pendant]

hi my host and raids popup isnt working it does'nt even show up on activity feed please help

[charred garnet]

how come the paragraph protection is not working

[nocturne pelican]

@white pendant Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
• All auto host events with at least 1 viewer
  Note: An offline host is when you see "X channel has just hosted you" - with no viewer numbers on the back

[zenith widget]

@charred garnet do you mean the filter?

[charred garnet]

yes

[zenith widget]

How many characters have you placed?

[charred garnet]

90

[white pendant]

it is happening when im streaming

[charred garnet]

if someone types the same letters over and over will it catch it. like one big long sentence

[zenith widget]

@white pendant it matters if the channel hosting or raiding you is live or not

@charred garnet one moment ill take a look

[charred garnet]

do i need to be live for it to work as well

because i was just testing it offline

[zenith widget]

I dont think so

[charred garnet]

well then what do i do to fix it

[zenith widget]

One moment looking at it now

[charred garnet]

ok

[zenith widget]

I sent in a 240 character message

[charred garnet]

i have it set to 90

[zenith widget]

I know

Im just showing you that 240 characters got timed out

[charred garnet]

thats weird it was not timing out my alt account

[zenith widget]

I just sent exactly 120 characters message and my alt account got timed out

[charred garnet]

how are u sending the characters without typing anything

[charred garnet]

ok thanks

[zenith widget]

copy pasting this message pretty much

Heres with BTTV showing the message

but for some reason the chat on chrome was sluggish

[charred garnet]

thats weird

oh ya thats the reason chrome is very slow for some reason

[zenith widget]

The thing is, when i typed the above command, i didn't see it right away in Firefox as well

its like both browsers desynced

but thats another thing

[charred garnet]

when i did it first one did not work second one worked and then timed me out for both

thats weird

is that a bug or something

[zenith widget]

which? the delay?

[charred garnet]

ya the delay

[zenith widget]

I think thats Twitch chat being slow

[charred garnet]

oh ok

well thanks for the help

[serene sequoia]

Hey so I use the StreamElements modules to show in chat whenever someone follows me, but I noticed that it has been very inconsistent with showing them. Is there any way I can fix this?

[zenith widget]

There is an issue with the followers events and we are working with Twitch on resolving it. No ETA on when unfortunately.

[serene sequoia]

Ok thanks for the info

[tiny tusk]

Does the activity feed update only when live?

I got a follower just now but it's not showing in the activity feed

[zenith widget]

There is an issue with the followers events and we are working with Twitch on resolving it. No ETA on when unfortunately.

[tiny tusk]

Oh ok thank you

[regal tulip]

I cant create a g2a pay account and when i try in Streamelemnts it doesnt do anything. Any help?

[zenith widget]

G2A Pay sign up is currently down due to an issue on their side with sign ups. There is nothing we can do about it.

[nova quest]

so I have a question... Is there a way to make a command for a win streak.... Like in Apex, if you going on a win streak, is there a way to create a command for that streak without creating multiple in a day?

[twin sentinel]

You can use a count variable and create a command to increment it every time the command is used and one command to display the actual count point.

[nova quest]

but say you lose and have to start a new one, or is it just resetting the command?

[twin sentinel]

you can create also a reset command.

[nova quest]

so how would I put in the reset command?

[twin sentinel]

There is a variable you can use to reset the counter by namecall: ${count <name> <value>} -> ${count <counternamename> 0}

[nova quest]

I gotcha now lol... Thank you so much. I know this one is a long shot, but is there a way to save a count... say like you wanted to see your last win streak while on a new one... is there a way to do that?

[twin sentinel]

create a new counter for the highest win streak and edit this one when a new best winstreak is reached you can put both (highest and actual streak) in one display command by namecall

Winstreak: ${getcount nowwins} highest winstream was: ${getcount higheststreak}

[nova quest]

ohhhh omg excellent

[orchid crown]

I have a question, my Activity feed isnt updating when im streaming, im not sure how to fix this issue.

[twin sentinel]

What type of events are missing?

[orchid crown]

its not showing recent followers, subs, donations etc..

[twin sentinel]

Checked the filter settings at the top? Is it on the website or OBS.Live or groundcontrol?

[orchid crown]

OBS.Live

all the boxes are checked

[twin sentinel]

Are they showing on the website in the activity feed?

[orchid crown]

nope it is not

[twin sentinel]

Can you please part the bot from your dashboard, log out of the dashboard, log back in and invite the bot back to your channel?

[nova quest]

I am sorry to bug you again @twin sentinel but how would the win streak command you gave me work... does it save your current and then move it over if it is the highest streak

[twin sentinel]

you would need to edit both counters manually.

[nova quest]

ohhhhh ok

[rain wagon]

when i do mediarequest sometimes the vidoes requested has different audio volumes, is there a way to like cap the volume to a certain amount in obs?

[twin sentinel]

Not that I am aware of. You would need to change the volume of MediaRequest.

[rain wagon]

oh okai 😦

[bleak escarp]

Hello there, I can't connect StreamElements with G2A Pay. Gives error.

[twin sentinel]

G2A Pay sign up is currently down due to an issue on their side with sign ups. There is nothing we can do about it.

[bleak escarp]

ok

thank you

[strong flicker]

good morning

i'd like to know if I'm able to do a sfx command without getting the message that something was redeemes successfully

[twin sentinel]

There is no way at this time to disable the message when they redeemed an item via chat.

[strong flicker]

that's sad 😦

some of them are free

[twin sentinel]

One message is the chat notifications module and the first one is the default answer when redeeming an item via chat.

You can upvot these two ideas on our ideas board: https://streamelements.helprace.com/i832-allow-channel-owners-to-disable-notifications-for-sound-redemption-in-chat https://streamelements.helprace.com/i191-allow-more-customization-to-default-commands

[worthy dawn]

hallo
on loyality leaderboard bots are ignored but they still get points why?

[twin sentinel]

Have you entered the bots in the ignored useres section here: https://streamelements.com/dashboard/loyalty?

[worthy dawn]

exactly what i did yes

but maybe because off !addpoints all

they still get those

[twin sentinel]

Yes. The irgnored users are only for the gaining points by watching the stream

[worthy dawn]

now i understand so i just reset them

thanks

[twin sentinel]

Yes. This would be the best way here.

[faint stratus]

hey guys i know this is help desk top but there was no section for ps4 streaming so does anyone have some nice tipes to help me with my ps4 streaming (fortnite)

[twin sentinel]

Do you own a capture card?

[faint stratus]

No

[nocturne pelican]

@faint stratus Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[faint stratus]

k thanks i'll check it out :+1:

do u stream benno?

[twin sentinel]

I have streamed myself a few months back.

[faint stratus]

Whats your your Twitch i will shorly follow

[twin sentinel]

No need thank you very much. 😄 I am here to support you.

[faint stratus]

k

[twin sentinel]

Sorry had to delete the message cause self promotion is not allowed in this server. I am a volunteer supporter for StreamElements. So if you have got questions with StreamElements, le me know.

[faint stratus]

K sorry

I thought thats what you ment when u said support you

[dawn lily]

hi

how do i make a command , !song in my chat which comes up with the song playing on spotify

?

[twin sentinel]

https://discordapp.com/channels/141203863863558144/424943321794871296/460471841690222622

[dawn lily]

cheers m8

[lament blade]

is there a way to add a command that runs just what i put in chat? like a one time use command. for example i needed to remove a death from the death counter so i added a command that was just ${1} but that just printed my command. then i tried ${${1}} and just did not start my command in the chat with ${ or end it with } and it worked but when i did count ${game} -1 it printed 1 instead of the correct number that would be 4.

[twin sentinel]

You want to reset a counter do I get you right here?

[lament blade]

no really i just want to make a command that will run whatever i put in chat. my example was i had to take 1 off of the counter but i did not want to make a command to just run once

[twin sentinel]

If you want to reduce a counter, there is a default command !editcounter. As the bot cannot trigger itself, it depends on what you insert in the command what happens there.

[karmic rover]

Hey question, is there an intereactive timer that i can use for a subathon that runs alongside Streamelements???

[lament blade]

yes i know about counters and all of the variables. i want to make a command that i can just type something IN TWITCH CHAT like !remotecommand the game is ${game} and it will print the game is [game name] where i dont have to make a custom command to do one thing one time.

like i said, i tried to start the user input inside a variable already with ${${1}} and it worked in the sense that it ran a command and used the variables but it did it wrong because the number it returned was incorrect.

[twin sentinel]

Best to ask in #dev-chat about this issue as there are the god gurus who may be able to help you out on in this case.

[craggy herald]

i cant access the modules section, can anyone help?

[twin sentinel]

What browser are you on?

[craggy herald]

microsoft edge

[twin sentinel]

Try it in Google Chrome please.

[craggy herald]

@twin sentinel it worked!!

thank you for such a quick response

[tight harness]

@covert hemlock Hey, this question would be best asked in #dev-chat 😃

[covert hemlock]

Okay sorry 😃

[tight harness]

No problem 👍

[somber nacelle]

hello. i am new to SE and i have a privacy question:
if i setup donations through SE and i set it to be paid via my paypal... do the donators see my paypal private info (usually it works that way unless you make a business paypal account)

[twin sentinel]

Via us? pretty much nothing. Via PayPal - that they can see your paypal email via the transaction(essentially tip) they do towards you

[lament blade]

i have a question, i cant connect G2A from twitch.... Can anyone help me?

[twin sentinel]

G2A Pay sign up is currently down due to an issue on their side with sign ups. There is nothing we can do about it.

[lament blade]

ok, thanks for the information ^_^

[somber nacelle]

@twin sentinel i mean if i use SE.pay ... i setup to RECEIVE donos via paypal or credit card... and i setup my paypal to be paid out...
do donators see my paypal info (it doesnt only show email, it shows real name and everything unless i get a business account, which i try to avoid for now)

or does it go 100% through SE.pay and none of my info is shown (this would be ideal)

[analog vortex]

Hi i need help renaming the stream Lab elements bot and setting up my own currency

Could anyone help me

[twin sentinel]

@analog vortex You can set up the loyalty system in StreamElemente here: https://streamelements.com/dashboard/loyalty

@somber nacelle That is a question better answered by a staff.

[somber nacelle]

ok @twin sentinel , any way to get in touch with staff ?

[twin sentinel]

I am trying to reach someone internally. Another way would be via E-Mail: https://streamelements.com/contact

[tight harness]

Usually if people are worried about privacy concerns they should set up their PayPal to be a business account in any case

As a streamer, having a business PayPal account is common practice, so that'd be my suggestion

In regards to SE.Pay, that only goes out to your bank account, not PayPal, and no details are shared there at all

[somber nacelle]

@tight harness
i am a early adopter of paypal in my country. i have had this personal account for many years. i don't want to change anything about it.
the other option for me would be to make a new account of course.
but i wanted to know if SE.pay would avoid me all that trouble or not

ah so if i use SE.pay it doesn't go to my paypal anyways, ok

[tight harness]

Correct

[somber nacelle]

@tight harness
thx.
i didn't fully read the documentation on SE.pay yet, but i understand that it doesn't have any fixed fees, just takes a % of my donos? and it has chargeback protection (my biggest concern after privacy)?

[scarlet pumice]

Hello everyone! I’m new here and just started using streamelements yesterday 😃 I was wondering if SE.Pay is supported in Canada as of yet?

[tight harness]

@somber nacelle

[somber nacelle]

brilliant, thx. was i correct about chargebacks?

[tight harness]

SE.Pay has chargeback protection, yes

@scarlet pumice Not yet, we have no ETA for Canada just yet, but it is planned

[somber nacelle]

last bunch of questions @tight harness i promise :)

1. do i have to setup both "tipping settings (my paypal)" and se.pay or can i just setup se.pay?
2. is there a way in se.pay to limit what people can use to donate? i'd like to disable certain features like tipping through g2a

[tight harness]

1. You can do either or both
2. G2A isn't an option for tipping through SE.Pay, as far as I know

We have G2A integration separately

[somber nacelle]

ok, thanks. but can the SE.pay options be customised?

[tight harness]

In what way?

[somber nacelle]

i would like to only enable tips through paypal and visa, nothing else. for example

(visa: credit card)

[rapid egret]

Hi is it here to get help witth Streamelements?

[nocturne pelican]

@rapid egret Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[rapid egret]

I just have one question

I have an alert box that someone made me

[tight harness]

@somber nacelle SE.Pay tips can't come from PayPal, it's not an option

[rapid egret]

there is to much space between my primary and secondary text. How to I make them closer?

[somber nacelle]

@tight harness
tryue. but what i mean is: when i look at the detailed info , i see this:

PaySafeCard
16-21 days
18%
0.2

let's say i don't want people to use PaySafeCard ... is that optional or is it fixed?

[twin sentinel]

@rapid egret Can you share a screenshot of your current setup? What widget are you referring to?

[rapid egret]

The alert box

[tight harness]

You don't currently get the option to control what they can and can't use to tip, haven't heard any discussion about introducing that either

[rapid egret]

Don't know if you can see it but, this is my alert box. The primary and secondary text are to much aways from each other

[somber nacelle]

ok i think that would be all. thx Sean

[scarlet pumice]

@tight harness ah that is a shame, I guess G2A Pay is what I'll have to do... I do have some reservations about using it, I've heard some horror stories about double and unwanted charges

[twin sentinel]

@rapid egret Can you create a screenshot with an active alert please. But I think it is not possible, but I'll look into it.

[rapid egret]

See, i'd like to know if it's possible to close that game betwen first and second text

gap

They to far away from each other in my opinion

[grand basin]

when I hit authorize on the streamelements website it gives me an error "{"status":401,"message":"invalid csrf token"}"

[analog vortex]

Does anyone know how to change the streamelemnets bots name please

[twin sentinel]

@rapid egret I have to ask internally if this is possible.

@grand basin This is a local issue that's blocking the OAuth connection, usually to do with adblockers, cookie blocking, or similar.

[nocturne pelican]

@analog vortex Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[grand basin]

@twin sentinel hmmmm turned off adblocker and it didn't fix :/

[twin sentinel]

You can also try to look in this article: https://get.todoist.help/hc/en-us/articles/208951085-CSRF-token-error-messages

[grand basin]

still nothing 😦

[twin sentinel]

I am sorry, as this is definetly a local issue. I don't have any other idea on how to solve this.

[woeful juniper]

@clever mango Was there anything figured out as to why my store item redemptions weren't working properly?

[grand basin]

is there anyone I can reach out to? I know a month or so ago I had one of the stream elements reps DM me about joining elements but I don't remember his name and it's buried somewhere

[rapid egret]

@twin sentinel alright

[twin sentinel]

Something such as an adblocker, antivirus, popup blocker, another extension, or something preventing the OAuth connection from Twitch. Nothing we can do for you here as this is a local issue. @grand basin

[clever mango]

Hey @grand basin shoot me a message and I'll do my best to take care of the issue

[covert hemlock]

is there a way to mask text in the alertsbox?

[twin sentinel]

mask?

[covert hemlock]

like for the animation sequence for the text cut it off at a certain point

[twin sentinel]

You can define the animation length for the whole alert box. But I think the text animations are set and cannot be edited afaik.

[covert hemlock]

no no i mean like

https://gyazo.com/ccc0ae288c04d495516a00f5b415d2ed

make the text follow that drop-down box and get cut off when it goes back up if that makes sense?

[twin sentinel]

The guys who can answer this are in the #dev-chat cause they can maybe help you with custom css reaching this.

[scarlet pumice]

Trying to connect G2A Pay but it’s saying the connection failed,, is something going on over on their end?

[twin sentinel]

G2A Pay sign up is currently down due to an issue on their side with sign ups. There is nothing we can do about it.

[tight harness]

Yeah it is, they're looking into it

[scarlet pumice]

Okay thanks guys

[tight harness]

Is it working for you now? @scarlet pumice

[scarlet pumice]

@tight harness unfortunately not I’m still getting a big red circle with a ‘!’

[serene granite]

@scarlet pumice can you DM me all your details so I can take a look

[scarlet pumice]

@serene granite sure!

[lament blade]

Hello streambot how do I set up a donation button?

[twin sentinel]

Set up tipping here and add this link to your twitch panels: https://streamelements.com/dashboard/tipping-settings

[nocturne pelican]

Twitch's official help guide for Panels: https://help.twitch.tv/customer/portal/articles/2416760-how-to-edit-info-panels

[somber nacelle]

hey guys it's me again with another question:
is it possible, through a chat !command to enable/disable a scene or source? even if it requires to use "OBS Live"?

ex: !derp enable a VLC source that plays a small clip of myself derping

closest i have seen is "media request" but that uses the same queue for both song request and videos, ergo, not what i am looking for

[twin sentinel]

You could try to set up a store item for the video and see if this fits your needs.

[somber nacelle]

store item? will check

[narrow coyote]

If you want to control OBS from something like a command, you would need to write something yourself using the OBS Websocket API

[somber nacelle]

@twin sentinel
the web shop lets me upload a video WEBM file, but it doesn't let me chose it for redeeming. the only way i can see is separating all my WEBM and MP4 files into a GIF+MP3 and do it that way.
or am i missing something?

[twin sentinel]

The store only supports gif and sound as stream perk item.

[somber nacelle]

dunno why it allows to upload WEBM files then xD

[twin sentinel]

For alerts.

[somber nacelle]

hmmm. could this be done through alerts? can alerts interact with chat !commands?

[twin sentinel]

Yes, but the coding of the custom widget would be up to you.

[somber nacelle]

is there maybe a forum or something where people uploads their custom widged? i bet some one already throught of this before me

[twin sentinel]

#widget-share

[vale escarp]

hello, my kappagen isn't working in slobs. it used to work but it wont now. the emotes show up in the overlay browser but not on my stream

[nocturne pelican]

@vale escarp We're not able to troubleshoot issues with using our overlays in StreamLabs OBS (SLOBS) as we don't have the tools to support their software. We recommend using OBS Studio or OBS Studio with our plugin OBS.Live.

[somber nacelle]

thx Benno

[civic gulch]

Hi So my follower alert sound is stuck to an old sound that I want to change
ive done everything including deleting the sound from stream elements and uploading a new sound and nothing will change it

[tight harness]

Are you sure you don't have any other alert boxes that could have the old sound on it still?

Also, have you tried refreshing the cache of your overlay?

[civic gulch]

i dont have any alerts with that sound

and do you mean in stream elements? because in stream elements it makes the wrong noise

nvm i got it

i had to change it in the variation settings

every time i ask for help i figure it out 5 minutes later lols

thanks @tight harness

[tight harness]

Ah I see, that tends to be the problem for other alerts like cheers and subs more than follow alerts, but glad you got it 😃

[autumn brook]

i need help

[viscid pebble]

Hi @autumn brook, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

[autumn brook]

i cant open up the website every time i try it gose blank

what do i do about it

idk if this is even the right chat but its a struggle

[tight harness]

Do you know if you have cookies disabled in your browser?

[autumn brook]

im not sure

i wouldn't know how to change that

ok i checked and it on

idk what to do at this point

im going to shut off my computer and try later and hope for the best

[eternal barn]

Hi, I stream Mario Maker and I like to play viewer levels. I have been searching high and low for a way for my viewers to submit their levels without me having to scroll through chat to find who’s level is next. I see other streamers use the add command followed by the users level. My question is, is there a way for me to set this up?

[sour cedar]

hey

im a super mod on friends steam

but i dont know how to login and like make commands and stuff

[strong kernel]

A super moderator is not given access to the streamer's account. The streamer must generate a manager link and send it to you to provide you with access.

[sour cedar]

ah ok

thx

and how would one generate a link like that?

[strong kernel]

On the page you get to by clicking your username in the top right.

[sour cedar]

thx so much

[honest onyx]

How would I make a followers and sub command? (I do !followers and it tells me how many followers I have)

Please tag me when someone responds ❤❤

[jade remnant]

response for !followers
${customapi.https://decapi.me/twitch/followcount/:channel}

replace :channel with your twitch name

[drowsy sequoia]

Hello, I've been having some trouble getting sound effects to work properly. I set up the sound effects and created an overlay. I then copied the link to that overlay and added it as a scene in my el gato software. When i'm live streaming the commands to trigger the sound effect only works once. So once one sound effect is played none will play after that. Any clue why this is happening?

[night ginkgo]

Hello I am a bot supervisor for a streamer and I am trying to get the media request working. Why do the streamer and I have different media request queues? The idea was basically for me manually add the bits donations into the queue

[fickle summit]

Hello, can someone tell me how I can get the overlay as a scene in OBS?

[nocturne pelican]

@fickle summit To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[fickle summit]

Huh, that was fast. Thanks for answering!

[strong kernel]

@night ginkgo If you're currently looking at their account and not your own, the queue should look the same for you as it does for them.

[night ginkgo]

It wasn't syncing for some reason. It is going now though. Thank you

[strong kernel]

@boreal folio Please note we have the #helpdesk-mobile channel for app discussion.
The app stopping when exiting the app to home or a call is as designed, and it's meant to reconnect when you return.
We're aware of the issues with the sounds not playing and are working on a fix.

[pulsar gulch]

Hello

is this gonna ever disappear from here ?

[strong kernel]

Once you finish setup.

[pulsar gulch]

but I can't cancel it ?

I don't want to use it

[pearl flint]

Anyone know how to setup DBH alerts on Elements, or do I just have to put it in OBS directly

[strong kernel]

If it's compatible it should come with instructions on how to do so.

[pearl flint]

Nope

I guess I’ll just add it as a browser source

[gentle dagger]

I had alerts set up in an overlay yesterday, but they are no longer appearing on obs/ my twitch stream. does anyone know how I can fix this?

[nocturne pelican]

@gentle dagger To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[gentle dagger]

i've done all that

I am linked to twitch but nothing is going through from twitch

[strong kernel]

They're coming through just fine on our end.

Just tested it in your account.

Check your setup.

[rustic karma]

Hello! I think the stream elements stream summaries are doubling the unique chatters. All other services show half that number. FYI

[strong kernel]

Unique chatters are logged in accounts that enter your chat. They don't have to send a message to be counted.

[gentle dagger]

@strong kernel Check my setup how? I have removed the overlays on both streamelements and obs and redone them, but when i emulate a follow or sub on editor it no longer shows up on obs/twitch.

[nocturne pelican]

@gentle dagger You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[gentle dagger]

oh snap the bot answered my question 😄 thanks Nethyr! Hahah sorry I am very new to this

[charred flame]

Hi, who can I talk to? my bot commands are not working since yesterday 😦

[strong kernel]

Check again. 😉

[charred flame]

@strong kernel some of them are working, but when a link have to apper as an answer, they dont

[strong kernel]

Links being changed to *** is a Twitch setting and has nothing to do with StreamElements.

Check your Twitch dashboard.

[charred flame]

Ok, i'll check that then. Thanks !!

[gray sphinx]

When I put media share on stream, i hear double audio, and its staggered. Any ideas why/how to fix?

[nocturne pelican]

@gray sphinx Make sure to ☑ “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[opal meadow]

Hey, i'm having some troubles trying to connect with Twitch

i click to login and i got this page

and then

[strong kernel]

That's a local issue with an adblocker, popup blocker, antivirus, or some other extension blocking the OAuth connection from Twitch.

[opal meadow]

but it was working fine 1day ago, already tested with 2 browser, and its working fine in another computer here

[strong kernel]

Which, again, shows that it's a local issue specific to that computer.

[opal meadow]

and can you help me with that?

[strong kernel]

Start disabling extensions until it works.

[opal meadow]

i just removed all of them

[boreal folio]

@strong kernel My apologies! I didn't realise that was the location to post. Thank you!

[fierce scaffold]

went to start up stream and it said the output failed, checked the amd vid card to make sure there wasnt any updates. any other ideas??

[strong kernel]

Please screenshot the error.

[tough oriole]

I stream everyday and for some reason the only widgets in my alert box that works is followers

[strong kernel]

Do you have an example of an event that didn't trigger an alert?

[strong kernel]

First off, that's a picture of your computer screen, not a screenshot.

Second:

[nocturne pelican]

@fierce scaffold Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[tough oriole]

@strong kernel I have no evidence of this other than my chat saying there has been no alrets

Alerts**

[fierce scaffold]

https://obsproject.com/logs/4bzj4i-IMFI9zLI9

[strong kernel]

@tough oriole I'm going to replay past events to see what happens.

[fierce scaffold]

ok thank you

[strong kernel]

The host for 1 was ignored because you have a minimum of 5 set.

[fierce scaffold]

?

[strong kernel]

The 5 bit cheer was ignored because you have a minimum of 100 set.

Talking to @tough oriole

Please be patient, I can only solve one thing at a time.

[fierce scaffold]

ok

[tough oriole]

Also the loyalty bonus for hosting doesnt work

its like the website isnt receiving the information

[strong kernel]

It has to be a valid host.

Your resubscribe works fine.

It looks like it's just a matter of people not meeting the minimums.

[fierce scaffold]

ok sry i thought you were talking to me

[lucid orchid]

How do I add chatbot to stream

[strong kernel]

@lucid orchid The "Join Channel" button on your StreamElements dashboard.

[lucid orchid]

Ok

[uneven ermine]

Anyone able to help me?

[nocturne pelican]

@uneven ermine Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[uneven ermine]

I have a problem with "failed to connect to a sever"

I've tried looking videos up and none have been of use to me

I don't really know what to do considering it came out of the blue

[strong kernel]

Please provide all of the details regarding the problem you're having, or screenshot the error.

[lucid orchid]

So on the website

[fierce scaffold]

trying to find the screen shot folder on my pc now, thank you

[strong kernel]

@uneven ermine Please screenshot the Stream section of your OBS settings.

@lucid orchid Yes, on the website.

[uneven ermine]

Any other server doesn't work

auto is just what it's at rn

[strong kernel]

Try clearing out the stream key and logging in instead.

@fierce scaffold The log you provided is not the correct log with information about the issue.

[uneven ermine]

same thing

[tough oriole]

I was just hosted and the alert didnt come up :/

[nocturne pelican]

@tough oriole Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
• All auto host events with at least 1 viewer
  Note: An offline host is when you see "X channel has just hosted you" - with no viewer numbers on the back

[uneven ermine]

I've tried deleting it, uninstalling it, reinstalling it, and some other things

just messing with settings

It happened out of nowhere and I didn't even touch anything in my settings initially

[novel ferry]

is there a way to test overlays on your through like someway to know its working?

[nocturne pelican]

@novel ferry You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[novel ferry]

thank you

[uneven ermine]

Anyone able to help?

[strong kernel]

Please be patient, thank you.

[uneven ermine]

Of course.

[nocturne pelican]

@uneven ermine Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[uneven ermine]

Done

[nocturne pelican]

@uneven ermine For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[tough oriole]

I was just told that my follower alert isnt working either

[strong kernel]

Looks like it's working to me.

[tough oriole]

haha i just replayed it and it worked

when he actually followed it didnt work

[strong kernel]

Reset your browser source's cache using the button in its properties.

[pure rover]

Does anyone know how to add a media request audio source

[strong kernel]

There's no way to add a separate audio source specifically for media request.

[pure rover]

ok thank you

[fierce scaffold]

thats the screen shot

and i just seen previous msg im sry

https://obsproject.com/logs/LnHrc4C1n28S2r2N

[strong kernel]

Not the right one either.

[fierce scaffold]

how do i send the right one? wich one would you need?? the first time i tried to launch my stream and had the issue?

[strong kernel]

Couldn't tell you. Just have to go through them. But that log isn't saying anything relevant about the issue.

[fierce scaffold]

ok, thank you for trying

19:58:29.789: Running as administrator: false

would that have anything to do with it?

[strong kernel]

Well, in general you should always run as an administrator.

But I wouldn't get my hopes up for that being the solution. Still, you never know.

[mild osprey]

!settitle not working?

[strong kernel]

Should be.

[strong kernel]

Show your initial message too.

[strong kernel]

I dunno.

[mild osprey]

thanks for trying 😄

[hazy comet]

So, I’ve been having this issue with song requests that when people request a song, instead of that requested song playing it just skips the current playing song in the backup playlist and plays the next song in the backup playlist with actually song requests working every once in a while. I have almost every restriction and moderation turned off trying to get it to work. Any ideas of what’s going on?

[narrow coyote]

@fierce scaffold there is a problem with the AMF encoder. You can try updating your GPU drivers, but this encoder was made by a community contributor and not managed by the main OBS devs. Your CPU is pretty weak for x264 encoding, so you unfortunately do not have many options for your rig. Error from the log [AMF] <Id: 5> Failed to initialize encoder, error AMF_FAIL (code 1)

[fierce scaffold]

thank you

amf encoder?

so in my device manager what should i search to upgrade drivers on?

@narrow coyote

[narrow coyote]

Your graphics card. AMF = AMD Media Framework, it's their hardware encoder

[fierce scaffold]

it was working before, could an update have stoped it form working??

[narrow coyote]

Always a possibility, but I don't really have any experience with the AMF encoder, it is the least used, and pretty much has not been updated in ages. Best to start with a clean install of the latest drivers for your GPU. Otherwise you can try asking in the OBS discord

[fierce scaffold]

thank you i restarted my computer and it worked lol

[narrow coyote]

[hazy comet]

Where can I post if I have a question about song requests?

[strong kernel]

Here's fine.

[hazy comet]

Ok. I posted a question because I was having an issue, it’s a few messages up ^

[strong kernel]

Where are you controlling media request?

[hazy comet]

On my laptop, I have the tab open in the background, when I make an active tab one request will work, then the next requests just skips a song in the backup playlist

[strong kernel]

So on the site?

[hazy comet]

Yes

Should I be using the obs live plugin instead?

[strong kernel]

I am going to take control of the media request page in your account. I'd like to ask you to request a song. I tend to go with Darude Sandstorm for the memes.

[hazy comet]

Oh I’m not home atm sry

Was just trying to find out what I can try when I get home

[strong kernel]

Please feel free to come back and ask again when you are in a position to troubleshoot the issue.

[hazy comet]

Ok lol sry about that

Also it works when I request personally, it often turns into me submitting their requests myself

[twin sentinel]

That would be something for the ideas board I think: https://strms.net/ideas But you can add the contest widget to your overlay to display the current contest on stream.

[viscid pebble]

Hi @lament blade, Please ask your question(s) or describe the problem you're looking to solve so staff or a support volunteer can assist you as soon as they are available.

[nocturne pelican]

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[molten crest]

Hello. When I preview my in-game overlay in Studio Mode, my webcam input doesn't snap to the cam window. It stays in the middle of the screen. Did I set something up wrong?

[strong kernel]

No. It doesn't snap automatically. You need to line it up.

[molten crest]

Do I need to manually scale it down to the widget size as well?

[strong kernel]

Yes.

[molten crest]

OK, thanks @strong kernel . I'll give it a try, and come back if I'm still having trouble. Thanks for the help.

[strong kernel]

It's a transparent opening for the camera. Your camera source should be below your overlay source.

So it's not a pixel perfect operation. You have room to breathe.

[molten crest]

Good to know.

OK, another question: is it possible to have the webcam position change based on the overlay I'm using?

[strong kernel]

Of course. You make a scene for each layout you need.

[molten crest]

Separate scenes...never thought of that.

Gives me something to work on.

Thank you again, @strong kernel

[strong kernel]

Sounds like you're new to this. I'd recommend checking out some basic OBS tutorials. You can find some at https://obs.live

[molten crest]

I am.

[empty peak]

Hello sorry but I set up a follower counter today and it says I have 52 followers when I only have 44. How can I fix this?

[strong kernel]

That's a goal, not a counter. Goals just count up and don't reflect your actual total unless you've manually set the value. Goal progress is controlled at https://streamelements.com/dashboard/session

[empty peak]

Ah, thank you.

[stone plank]

Hey guys, I'm hoping for some help here. In obs live, is there a way to control the audio more granularly for song request and alerts in obs live? Like to have a good volume for notifications I gotta have it turned up, but then I can't get the music quiet enough.....

[strong kernel]

No, there isn't. Media request should have a volume slider available to you in its own window, but alert volume is controlled by the settings in the alertbox widget in your overlay.

You should probably adjust your volume based on what you've done with the alerts in your overlay, and then control the media request volume with the slider as shown.

[stone plank]

Yeah it can't go low enough. Might have to remake the alerts with an audio boost lol thanks

[trail raven]

Hello I was trying to set up my friends SE settings and for some reason every time i try to add a song as a regular user (not mod or brodcaster) it request a different video than requested

[zenith widget]

@trail raven let me guess the video is fuck the world oe something of this sorts right?

[trail raven]

@zenith widget the video was "HAVE NAIL FUNGUS? YOU NEED TO BE DOING THIS!!!! SUPER IMPORTANT TIP" and it doesnt matter what video i request its always that

[zenith widget]

Chexk and see if the streamer is blocking hyperlinks

[trail raven]

that worked HELL YA. thank you so much

[upbeat orchid]

@zenith widget is it possible to do like a heist system with Streamelements?

[zenith widget]

Unfortunately, no. @upbeat orchid

[upbeat orchid]

RIP

[lament blade]

could someone help me troubleshoot why none of my alerts show in chat or on stream?

maybe some areas to check.

[zenith widget]

Is it all alerts or just specific alerts?

[lament blade]

pretty much all.

ok well it works in one of my overlays, the afk one, but none of the other ones.

[zenith widget]

Because the alert widget was hiden

[lament blade]

is it that its hidden in the overlay or in my obs

[zenith widget]

in the overlay

this was crossed over

in the in-game overlay

[lament blade]

oh you just fixed it for me?

[zenith widget]

yes

[lament blade]

amazing.

didn't know you guys had that access, thank you so much kind sir or ma'am.

[zenith widget]

[vast orbit]

Hello, is it possible to have the watchtime of my viewers exported from StreamElements?

[zenith widget]

Not exactly.

https://github.com/Slikrick/streamelements-csv you can export the loyalty with this.

but do note this:

[nocturne pelican]

10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly. There is no direct link between watchtime and all-time points. It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time. Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[vast orbit]

Thank you. @zenith widget so this only exports the points and not the watchtime? I knew these are two different stats, and I was able to export points, but the watchtime is showing 0 for every viewer.

[zenith widget]

Well I think you can get the proper watchtime via our API endpoint: https://docs.streamelements.com/reference/points#pointswatchtimebychannelget but this is only if you know how to code/utilize it

[vast orbit]

Okay, thanks

[north wyvern]

No sure where to ask this question but i'll put it here since i am predominately on twitch. I am getting a few followers lately but everytime an alert happens or i try to do media requests the "desktop audio" on my OBS always cuts out, to teh point i have to go back into the audio settings and hit apply and this seems to refresh and i get the sound back. now im lucky im a small streamer so i get like one alert per stream, but im worried i am goign to start needing to do this more and more, is there anything i can do?

I have checked and my OBS is the latest version (please note i am on a Mac so I am not using your OBSLive, though i wish i could)

thanks in advance for any help

[zenith widget]

There is an issue with the follower events coming from Twitch and we are working with them on fixing it. Unfortunately, no ETA on when the fix is coming out.

[hazy comet]

Ok I’m home now. I posted a question about viewers song requests causing the backup playlist to skip a song in the backup playlist instead of playing the requested song?

[zenith widget]

In the MR settings

If you have this ticked on, it will skip the currently played backup song

[hazy comet]

Right but when it skips, it plays the next song in the backup playlist instead of the requested song

So someone would post, !sr (song title) and it skips the current playing song and plays the next song in the backup playlist instead of the requested song

[zenith widget]

Can you show a clip or VOD with the person requesting it in chat?

[hazy comet]

Ok where do I post the link?

[zenith widget]

DM me to me

[hazy comet]

Ok

[stuck osprey]

Would you be adding an overlay (extension) to, for example, give loyalty points that way instead? I don't have a good feeling about relying on chat for that feature

[twin sentinel]

@stuck osprey There is a confirmation in chat when you give loyalty points. So you can always see what happened.

[south elbow]

Hello, I onnly get around 20 fps while streaming. What can i do to make it better?

[nocturne pelican]

@south elbow Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[south elbow]

Can i do a test stream?

[twin sentinel]

You can upload a log from a previous stream.

[north wyvern]

@zenith widget ahhhh ok thanks for the heads up, that makes sense.

[south elbow]

But does it work with a test stream? @twin sentinel

[twin sentinel]

Not sure. You could try.

[south elbow]

Ok

https://obsproject.com/logs/UNE8X7QLPc-nMrcB

[twin sentinel]

In this log is no ouptput session. So there is no way to see why you are having these problems.

[south elbow]

How do i fix that?

[twin sentinel]

Your log contains no recording or streaming session. Results of this log analysis are limited. Please post a link to a clean log file.
To make a clean log file, please follow these steps:

1. Restart OBS.
2. Start your stream for about 30 seconds. Make sure you replicate any issues as best you can, which means having any games/apps open and captured, etc.
3. Stop your stream/recording.
4. Select Help > Log Files > Upload Current Log File. > Post link here

[south elbow]

Maybe I should do a real stream instead?

[twin sentinel]

think would be better.

[slender vault]

I want to make overlays for my friends but if i give them the link it will show my data, like my followers and stuff when i want it to show theirs, help

[south elbow]

@twin sentinel the link is done

[zenith widget]

@slender vault They will have to add you as a manager to their accounts in order to duplicate the overlay to their accounts

[nocturne pelican]

@slender vault Follow these steps to grant managers/moderators access to your dashboard:

1. Click on your Channel Name at the top of the dashboard and select Settings
2. Create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control)
3. Send this invite to a mod/manager to give them access to your dashboard. The link is one-time-use and expires after 72 hours if not accepted
   Video tutorial: https://youtu.be/zl_h-ttZDF0

[zenith widget]

Are you clicking on "Last log" or "current log"? @south elbow

[south elbow]

Last log

[zenith widget]

click the other one

[south elbow]

ahh ok

https://obsproject.com/logs/9A8uz45m-0l_GNaS

[zenith widget]

https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2F9A8uz45m-0l_GNaS

Follow along the instructions on everythng

[south elbow]

ok

It's still lagging, I am gonna do a new test if there is something more to fix.

https://obsproject.com/logs/wp1VZBu3VctglVfQ

[twin sentinel]

https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2Fwp1VZBu3VctglVfQ

[south elbow]

"A server error occurred. Please contact the administrator."

lol

now it works

It says the excact same as before.

But i fixed everything

[twin sentinel]

Then you maybe handed in the same log again?

[south elbow]

no, i didnt

[twin sentinel]

No you dind't the logas are different. But have the same errors.

[south elbow]

Wierd, because I fixed everything.

[idle apex]

I am wondering the leaderboard has two sections, one "Current" and one All-time, what is the difference and can I remove the Current one?

[twin sentinel]

All time are the points just earned by watching the stream. Current are the points made with losing or winning mini games for example.

[idle apex]

Is there a way to change the names of these two?

[twin sentinel]

Not that I am aware of.

[craggy herald]

hi, what link to i put i on my stream so my viewers can acces my stream store

[nocturne pelican]

@craggy herald Please connect your streaming account (Twitch, YouTube, or Facebook) with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[twin sentinel]

You can use the default command !items.

[craggy herald]

thank you again, your service has been so quick! i will definitely be recommending streamelements!!!

[twin sentinel]

Thank you. We are here to support you.

[covert hemlock]

lets say i have my alerts on streamlabs and there in a css form. can i just copy the CSS and upload the same files to streamelements and it'll work the same?

[zenith widget]

Not entirely. Their CSS depends on the auto size adjustments to their alert box window asfaik

while when you place the CSS in our editor, it takes the entire screen of the overlay editor for some reason

[covert hemlock]

so all i'd really have to do is change the scale?

[zenith widget]

@untold crest might be able to answer that properly.

[covert hemlock]

okay

also why when using the Exit animation on the Widget's box the texts disappears before the exit animation finishes? how do i make it so that it doesnt disappear

[zenith widget]

Each alert has its own animation settings

including separate text appearance and disappearance delays

including variations

[covert hemlock]

the disappearance is on 0

[bronze goblet]

How to make a follower goal?

[covert hemlock]

widgets tab

[bronze goblet]

I really dont know how to do that

[covert hemlock]

https://streamelements.com/dashboard/overlays

create and overlay if you have one already edit it

[bronze goblet]

ok thank you

[zenith widget]

@covert hemlock How many alerts did you simulate?

[covert hemlock]

dw i figured it out haha

[zenith widget]

[covert hemlock]

i just deleted the alerts box and redid it with the original animations and it worked

[zenith widget]

👍

[sage pier]

Hi guys, I need help !!

[nocturne pelican]

@sage pier Welcome to the helpdesk! Please let us know how we can assist you today and a support volunteer or staff member will assist you as soon as they are available. Thank you for your patience.

[sage pier]

I need help with my overlay, its showing only Half and notifications are not showing, only the sound.

[tight harness]

Sounds like you haven't added the overlays in at the correct resolution

!add

[nocturne pelican]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[sage pier]

Ive done that. Notifications are not poppin out, only the sound.

[tight harness]

If you go to the properties of the browser source you added into OBS, what dimensions does it say that browser source is?

That isn't 1920 x 1080, that shows the resoultion as 801 x 600

You didn't change the resolution of your browser source to the correct resolution

[sage pier]

thnkas!

[lament blade]

I have 2 different stream elements accounts. One is for twitch and one is for youtube. How can I link both ?

[inland lodge]

How to have a counter you have on your stream show in the overlay?

[covert hemlock]

how do i rescale the Alerts Widget without it making the image/video smaller? because i'd prefer to have my overlay in 1 scene instead of 2 and then matching them together

@inland lodge what kind of counter?

[inland lodge]

The ones you can have in commands

the can increase by command

Tried to have this in a text but didnt work

Wins: ${getcount LMSWIN}

oh found the widget

[verbal knot]

i have a problem

how to make it on background?

[covert hemlock]

wdym

[verbal knot]

how to make the design in the front and the game is in outside

😦

[inland lodge]

Have the highest in the layer menu

[verbal knot]

wdym?

the game will adjust?

[inland lodge]

Is that a screenshot or game?

[verbal knot]

game

😦

[inland lodge]

In your obs or what stream program you use

[verbal knot]

obs

[inland lodge]

have csgo at the bottem of the list

[verbal knot]

wdym?

OH

[inland lodge]

The source that captures the game

[verbal knot]

SHIT

TY

[inland lodge]

drag it to bottem

np

[verbal knot]

homg

AFTER SEARCHING IT ON YT EVERYDAY

TY MAN!

i am just starting my stream hehe

ty btw man

[inland lodge]

Top is on top of everythin

bottem is under everything

[covert hemlock]

if you searched it on youtube you would've found out how to do it?

[inland lodge]

Have fun :DDD

depends on if you know what to search for

[covert hemlock]

true

[verbal knot]

hmm

my audio delays

nvm ty btw

[thick ether]

hello! My alerts animation show up and then its blank
what do i need to do to fix this

[verbal knot]

ty, btw i already solved it

ty guys

[covert hemlock]

@thick ether send a gif?

[stuck osprey]

I noticed there's one streamer that's using exactly the same panel style as your leaderboard extension; does it mean that it can be created somewhere in my dashboard as well?

[thick ether]

I actually can't because I don't know how. but I'm using the "spitfire" alert

Anyway I can give more information

[tight harness]

@lament blade Send me a DM with your username and JWT token for both accounts. You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels (Don't forget to click on "Show Secrets")

[lament sentinel]

@tight harness sorry for the tag bud, but i see that u are one of the staff online that can help me with this problem before i stream... I have been in vacations for 1 month and came back and I still have the same number of subs and subgoal i had before i went, i log out and update everytyhing and its still have the same numbers as the last time i streamed

[tight harness]

Lets see if I can force it to update

[lament sentinel]

@tight harness thank you

just saw it! and it update!

[tight harness]

Done?

Great 😄

[lament sentinel]

thank you! can u tell me how u did it so i can make it in case it happens again? :)

[tight harness]

I went to https://streamelements.com/dashboard/session then the Settings tab, clicked on Save Changes and it forces it to refresh totals

[lament sentinel]

@tight harness thank you so much bud

[tight harness]

No problem, have a great stream 😃

[covert hemlock]

how do i rescale the Alerts Widget without it making the image/video smaller? because i'd prefer to have my overlay in 1 scene instead of 2 and then matching them together

[tight harness]

I imagine you'd need to use a custom widget to do that

You can try asking in #dev-chat

[stuck osprey]

sorry, but I still have an unanswered question from 30 mins ago

[covert hemlock]

the leaderboard is within twitch

https://www.twitch.tv/ext/uaw3vx1k0ttq74u9b2zfvt768eebh1-0.3.8

[stuck osprey]

yes that

[tight harness]

Not sure I really understand the question, it can't be used on your dashboard as it is a Twitch extension

[covert hemlock]

click that link and install the extension, once installed go to your twitch panels section and add a new panel

sorry add an Extension Panel

[stuck osprey]

that streamer has custom made images in panels, but it uses the exact same style as how this leaderboard looks like

im not new to this, I know it's an extension, in fact it's a screenshot from my channel so I have it already

I don't think you understand what I'm asking

[covert hemlock]

have you configured the extension?

[stuck osprey]

🤦

[covert hemlock]

to show what you want?

[tight harness]

I definitely don't understand, sorry. You haven't told us who you're referring to or shown us what they have, only what you have (which is our extension)

[stuck osprey]

I don't really want to start promoting/advertise them by saying their name, but basically they have their own panels for example "about me" images, but I was concerned as to how it uses the same style as that leaderboard extension

[tight harness]

You can DM me who you mean

[covert hemlock]

or send a screenshot of their panel?

[stuck osprey]

is this a good enough example?

[covert hemlock]

I see what they've done

i think they've made those panels? besides a few?

unless theres StreamElements panels

[stuck osprey]

yeah the leaderboard is the only extension panel by streamelements, the rest are normal image panels

[tight harness]

Seems they've just made them to copy the design

[covert hemlock]

Most likely they've made the panels themselves

[stuck osprey]

I see

[covert hemlock]

you can always ask in their chat who made their panels and if they made them then i guess give it a go?

[stuck osprey]

but do you not forbid anyone from using your designs?

[covert hemlock]

it's not stealing

[tight harness]

I've asked internally if there's a problem with it, we'll see in due time

Feel free to DM me where you found them in any case

[stuck osprey]

the streamer or panels?

[covert hemlock]

I mean if anything there shouldn't be a problem in using the same design panels to match

only really becomes an issue when you claim its your design

[atomic wedge]

Hello guys, I have a custom countdown (It's actually from the stock Apex Spitfire overlay) how can i reset the countdown timer? do i have to go to the overlay editor and reset from there everytime i start a stream?

[lament blade]

Restart OBS

[elder sorrel]

@atomic wedge The Source with the Countdown timer on OBS.Studio -> Right click for Properties -> Scroll down to click "Shutdown when not visible".

[livid ingot]

Sorry wrong channel 😛

[atomic wedge]

@elder sorrel , Damn thank you so much bro! appreciate it.

[elder sorrel]

No problem!

[lament blade]

hi guy, i tried streaming today and a message poped up saying cant "make sure stream key is correct" and " cant connect to server" my stream key is 100% correct

[tight harness]

Try entering it again from scratch (your stream key)

[lament blade]

done twice and nothing, still geting the same pop up

[tight harness]

Have you tried connecting to a different server?

[lament blade]

yeah and auto

still nothing

[elder sorrel]

Hmm I feel like I've seen that before as well...

[covert hemlock]

can't you get a new stream key?

[elder sorrel]

Do you have 2FA enabled in your twitch account @lament blade ?

[lament blade]

not sure

[elder sorrel]

Can check at https://www.twitch.tv/settings/security

As it's required now for 2FA.

To be able to stream

[lament blade]

yeah i do

[sour tiger]

hello, where can i ask for some help with stream elements song requests ?

[elder sorrel]

What about when you go to OBS.Studio -> Settings -> Stream, William?

Does it give you the option to click 'Connect'?

Are you using it with OBS.Live, @sour tiger ?

[sour tiger]

yes

[lament blade]

yeah it dose

[elder sorrel]

Try that & connect your twitch account @lament blade

Let's move to #helpdesk-selive . M7md

[sour tiger]

ok

[lament blade]

still nothing

[elder sorrel]

That's some funky shish going on

May have to contact Twitch about that as I have no idea what would be causing it. As one of those options should've worked

[rapid egret]

Hello @twin sentinel did you get more info abou tmy issue?

[cinder wedge]

Hi! I have a problem with my chat stats, it says 404 page not found. I changed my name from Rutherford_swag to Swagnificent_gaming and I am wondering if this effects everything (tips, chat, etc.) or just chat stats. Thank you for your help

[elder sorrel]

Staff needs to update it manually.

I'll forward your request to update

[cinder wedge]

@elder sorrel I appreciate it!

Thanks for the help

[tight harness]

All done

[sacred harbor]

have alerts been bugging out for anyone today? mines are acting wonky.

[elder sorrel]

What alerts? Followers, Hosts?