helpdesk-twitch

[zenith widget]

refresh your channel and you will se the data

[distant dune]

thank you ❤

[lament blade]

hey im wondering why my twitch chat overlay will not appear with messages in my obs studio.

any help would be appreciated!

[nocturne pelican]

@lament blade The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[lament blade]

ok thanks!

it didnt work rip lol

im looking to display my twitch chat overlay gameplay?

[zenith widget]

Typing in 2 separate channels, is not a good idea.

Do you have an overlay?

[lament blade]

sorry it is applicable to both though

yes

[zenith widget]

Do you have the chat widget added to it?

[lament blade]

yep

[zenith widget]

Then what is the resolution of the overlay?

[lament blade]

my name appears but not the message

So bit of a weird situation i am helping my buddy swap from streamlabs to stream elements and he has a new over lay with stream elements but his notifications that pop on screen are being cut in half for some reason but in the editor it is fine

[nocturne pelican]

@lament blade The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[carmine knot]

This means it will always work for NEW subs right? 0 = new?

I want a specific alert for first time new subscribers

[zenith widget]

@lament blade Go into the overlay, click on the chat widget -> text settings -> there is a color option -> change it from w/e it is to a color of your choice

[lament blade]

ok thanks

[zenith widget]

@carmine knot yes

Even 1 month is enough for new subscribers

[carmine knot]

Are there no variables for Prime subs or gifted subs?

[zenith widget]

For chat alert - no

[smoky latch]

i set up the Spotify Now Playing widget yesterday, it worked fine before but now it just doesn't display anything 😦

[zenith widget]

Go here: https://streamelements.com/dashboard/account/integrations disconnect -> connect

[woeful vessel]

My activity feed has stopped noticing/counting my new followers. Since yesterday I've gotten two new follows, that StreamLabels are picking up just fine, but they're not showing up in OBS Live Activity Feed. Any ideas as to why?

[smoky latch]

i already tried that @zenith widget

[zenith widget]

@woeful vessel You should be fine now

I reloaded your webhooks

[woeful vessel]

I thank you, kind sir

[zenith widget]

@smoky latch Disconnect, logout, log back in -> connect

[smoky latch]

still nothing 😦

[zenith widget]

Are you playing a song currently?

Because I am able to see on my own overlay my song

[smoky latch]

yeah i am

[tawny pivot]

@smoky latch Could you play something on spotify for a second?

[smoky latch]

yeah my spotify has been playing music the whole time

[zenith widget]

@smoky latch Can you go here: https://www.spotify.com/us/account/apps/ - disconnect/revoke our access, then go back to the integration page in our dashboard -> disconnect -> connect

[smoky latch]

@zenith widget still nothing

[zenith widget]

Well Sir @tawny pivot will investigate this, but no ETA on when

[smoky latch]

ok

[tawny pivot]

It's something strange from Spotify's end.

[wispy willow]

I have 2 questions. First is there an extension like streamlab's that is shown like overlay while live and from where you can buy stuff. Streamlabs had the option to add img that show from time to time on the screen and if a viewer manage to click it before it disappear he received loyality points. Does streamelements has it too?
And I want to ask about a bot command. Is there a way to add a ${random.pick} in a ${random.pick}. I mean example: user 1 kissed user 2 on the ${random.pick cheek, lips, lips and user 2 slaped user one with ${random.pick hammer, shovel, flipflop}}.
About the command - every time i tryed to fix it the second command came as quote not as a command.

[wanton mango]

@wispy willow any reason it would need to be nested? Something like this would work:

$(sender) kissed $(1:|$(random.chatter)) on the $(random.pick 'cheek' 'lips' 'nose' 'ear') and got slapped with a $(random.pick 'hammer' 'shovel' 'flip flop')!

!kiss user will kiss the targeted user, and doing !kiss on its own will pick a random viewer instead.

[wispy willow]

the idea is that i wanted not in every case user 2 to be slapped. i wanted un option, a pick in the first command to include second random pick

[lament blade]

how do i add a discord link as a command please,,ty

[wanton mango]

@lament blade go to https://streamelements.com/dashboard/bot/commands/custom ➡ + New Command ➡ make the command name discord ➡ add your discord link in the response box ➡ press submit

In that case check out the pastebin customapi, which lets you play with more advanced responses

$(sender) kissed $(1:|$(random.chatter)) on the $(customapi.https://api.thefyrewire.com/twitch/pastebin/QQm8ZkNy?filter=$(random.pick 'cheek' 'lips' 'nose' 'ear')&args=$(random.pick 'hammer' 'shovel' 'flip flop'))

Paste:

:[lips] lips and got slapped with a $(args.1) FeelsBadMan
$(filters.1) <3

[shut ridge]

can anyone tell me why i dont have chat stats?

[wispy willow]

Thank you alot!

[zenith widget]

Fixed

[shut ridge]

@zenith widget your the best!!

[zenith widget]

https://tenor.com/view/hell-yeah-keanu-reeves-wink-gif-10804572

[shut ridge]

@zenith widget although i dont think thats upto date chat stats....

[wispy willow]

and just information to give. While you use Microsoft Edge as browser with streamelements it doesn't allow you to upload imgs. You click but nothing happen. I had a struggle finding the problem but it was the browser. With google chrome there is no problem but I jsut wanted to say so you to know the problem exists. Maybe in future streamelements will work with Microsoft Edge for the users of that browser. Thanks one more time about the help ❤

[zenith widget]

@shut ridge Yes, because you name changed and I moved your old stats from before the name change.

@wispy willow That is because our site is chromium optimized.

[shut ridge]

@zenith widget will it pick up correct stats or will it just start recording new stats from now?

[zenith widget]

It will continue from where it is at the moment

[shut ridge]

ok perfect thanks

[undone grove]

Is there a way for me to import .overlay files into stream elements? (preferably not obs live but if that's the only way. Is there a way to do that?)

[pallid osprey]

@undone grove

[cursive lotus]

@twin sentinel were you ever able to make progress on my issue yesterday?

[weary anvil]

Hey, I just bough a camera! I'm wondering how I can activate it on my overlay ?

[pallid osprey]

@weary anvil Click "+" on Sources then "Video Capture Device"

[weary anvil]

@pallid osprey thanks.

[pallid osprey]

No problem

[zinc cobalt]

May I know why did he subbed for 4 months twice?

Is there like a bug?

[grave python]

shadowboxer isnt responsive

any of the talent team around?

[heavy mauve]

when I try to “sign in with twitch” via obs studio/obs live it never goes through, and I can’t close the program I end up having to restart my computer. Any idea what’s going on?

[normal igloo]

@grave python Has he been a sub anytime between now and the last time he sub?

@heavy mauve I would recommend taking this to #helpdesk-selive

[heavy mauve]

thanks 😃

[normal igloo]

np

[wide sorrel]

Hello, is there a !streak command and if not, is it possible to make this a custom command?

[grave python]

@normal igloo chu mean, I need shadowboxer from the se staff

[normal igloo]

Well he's not available so good luck with that 👍

[grave python]

Tal

[sonic jetty]

how do i disable the !buy command permanently ?

[elder sorrel]

@sonic jetty In Twitch Chat !disable buy

In the StreamElements Website -> Go to Command Page -> Click the Enable/Disable slider for the !buy command

[wide sorrel]

Hello, is there a !streak command and if not, is it possible to make this a custom command?

[twin sentinel]

I think there is at least no default command like this.
What should the !streak command do exactly?

[cursive lotus]

Benno did you make progress on my issue yesterday?

[twin sentinel]

We are still investigating it. I have asked internally about a status.

[cursive lotus]

Thanks for the update

[wide sorrel]

@twin sentinel it should tell you for how many streams in a row you've been watching

[wanton mango]

An idea was submitted for that yesterday, feel free to upvote it. https://streamelements.helprace.com/i1565-daily-streak-command-streak

[wide sorrel]

ok thanks i will

[shell hill]

how do i get my bot to display my friend code is someone wants it?

[jade remnant]

you would need to make a timer or a !command

[shell hill]

where do I make a !command

[jade remnant]

SE dashboard, then scroll down to bot settings and chat commands

[shell hill]

ok thank you

[dawn lily]

how do i update my stream key on live

streamelemnts obs thing

?

[jade remnant]

settings > stream

[dawn lily]

cheers

[waxen glen]

anyone else having issues where the !shoutout command isn't posting the link for the shoutout?

[jade remnant]

do you have link protection on in twitch settings?

[lament blade]

Can start streaming

[jade remnant]

what message do you get?

[lament blade]

Invaild path

Or connection IRL

[jade remnant]

can you post a screenshot

[waxen glen]

that might be it... but didn't think it would block the bot... lol

[jade remnant]

first thing is to update obs https://obsproject.com/download
then go to settings > stream and make sure the service and stream key is correct

[lament blade]

it is

[waxen glen]

and shoutout link is working... forgot to remod my bot since i changed its name

[jade remnant]

@lament blade most recent version is 23, you are on 21

[lament blade]

Okay

[jade remnant]

@waxen glen awesome 😁

[lament blade]

And how to get screen to show up

Its not working

[jade remnant]

add a game capture or a display capture, whichever one you want to capture

[quasi kiln]

Any admin Here ? i has a question about Spotify integrations?

[twilit wedge]

Hello, I do not have any alerts on stream elements when someone is hosting me. why so ?

[lament blade]

Okay

[nocturne pelican]

@twilit wedge Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
• All auto host events with at least 1 viewer

[lament blade]

@jade remnant How do i do that

[jade remnant]

click the + on the source list, then add one of the captures

[lament blade]

ty

[jade remnant]

np 👍

[twilit wedge]

But... someone was hosting me manually

[cursive lotus]

Right. So that is ONLY in your activity feed. It does not show up on your stream as part of the overlay

[ionic peak]

can anyone help me

how do I use donatation ticker and that on obs

i have a nice setup on stream labs but not on the regular obs

i also have elments haha but

[twilit wedge]

I dont have that host in my activity feed :/

[manic kraken]

Hello, I am trying to start a livestream using OBS, and Its becoming very choppy and etc and I am unsure of how to fix it, Any Ideas to troubleshoot the problem?

[clever viper]

Hello. I am trying to change my sub alert in a new super theme that I added as an overlay. When I customize my alerts for hosts, follows, etc. it updates and works fine. The sub alert will not change to my customization. It keeps playing the default alert for subs for that theme. Thanks for your help.

[modest sail]

Heya, you probably heard that question a thousand times already, but in hell do you use custom fonts in your overlay widgets? What magic spell do I have to cast to use custom font? Because just adding the name of one of the installed fonts from my PC doesn't do the job.

[grave python]

you need to upload it

[nocturne pelican]

@modest sail Google Fonts
More than 900 google fonts are supported at this time. You can preview them here: https://fonts.google.com/

Custom Fonts

Steps:

1. Install the font on the streaming PC or choose a pre-installed windows font.
2. In the overlay widget settings, select Text Settings
3. Enable Custom Font
4. Type the name of the font as it appears in the windows font directory (This is usually C:\Windows\Fonts)

Note: After installing fonts, the browser and OBS must be restarted for the font to appear.

[elder sorrel]

@clever viper Check your variations in the Sub Alert Box.

[clever viper]

okay I will check right now

oh thank you so much! its working now 😃

[elder sorrel]

No problem

[modest sail]

Kinda not working with the font, feelssadman.

nope, not working at all, but thanks anyway. Gonna redo all my overlays with stockfonts. GG.

[proven estuary]

I have a got some issue from obs.live

my stream is like this i change my obs studio to live https://clips.twitch.tv/DreamyColdFinchDBstyle

[dawn fog]

Hello, when I import an overlay and then I go to edit it, it just freezes the whole browser

no matter what browser

firefox or chrome

and then the tab takes up 100% of my cpu and ram

Even if I wait 20min it's still frozen

and it's a good laptop

1050ti i7-8300h 16gb ram

[dense sigil]

hello someone can help me?

i need help with my setup of donos and something like that 😄

[dawn fog]

@dense sigil what's the problem?

[dense sigil]

can we talk?

[dawn fog]

Yeah sure

[dense sigil]

where?

[dawn fog]

Voice Support

at the bottom

[dense sigil]

sure

[jade remnant]

@proven estuary try Settings > Advanced > In Video > Colour format = i420

[slow pulsar]

Does media request also work with spotify, because that's sorta still unclear to me.

[jade remnant]

not that im aware of, media request is youtube only, i think

[elder sorrel]

Yes it's for YouTube only.

[jade remnant]

voice of god incoming

[elder sorrel]

Spotify integration will not have MR cause monetizing is against their

[proven estuary]

thx i will try

[slow pulsar]

Ahh i see, bummer

Because the only thing that's annoying about MR on Youtube is the volume difference between vids

i constantly have to adjust the volume

[proven estuary]

so its work but its use a lot of cpu i guess 😦

@jade remnant thx btw

[jade remnant]

maybe try rgb

that may lower it but at less quality

[proven estuary]

why can ı use nv12 i can try solve this probl.

[dawn fog]

@jade remnant or @elder sorrel can you guys help me?

Hello, when I import an overlay and then I go to edit it, it just freezes the whole browser
no matter what browser
firefox or chrome
and then the tab takes up 100% of my cpu and ram
Even if I wait 20min it's still frozen
and it's a good laptop
1050ti i7-8300h 16gb ram

[jade remnant]

can you try incognito mode, there may be some extension having issues

[dawn fog]

tried it

chrome is clean

fresh installed

[fair condor]

I'm on mobile how do I stream my screen

[jade remnant]

do you have both sl and se open at the same time and logged into both?

[dawn fog]

nope

[jade remnant]

you need both open, give it a try

[dawn fog]

Oh I forgot to tell that it's not imported from SL but from another streamer that shared it

[jade remnant]

how do you mean another streamer? what platform are they using?

[dawn fog]

https://streamelements.com/dashboard/overlays/share/5cc9fbd0be35f88ec0726126

Stream Elements

They shared an overlay from SE

[jade remnant]

ah right, so the only way i know of for them to share their overlay with you is for you to give them access to your account and then they can copy it over.

let me ask internally to double check

[dawn fog]

Idk how, you click the link and it imports

to your dashboard

automatically

[jade remnant]

is it one thats pre made?

[dawn fog]

Yes

[fallen verge]

Hey there. I've set up SE and everything is pretty much the way I want it. The only thing I'm trying to figure out is if I can set a command to only be used by a specific subscriber/viewer?

[jade remnant]

@dawn fog go to your SE dashboard and double check you are in your account, then click the link and try again

[clever mango]

@fallen verge That is not a built-in functionality of the chat bot though I may have a workaround that I'm checking on

[dawn fog]

@jade remnant

[fallen verge]

@clever mango Alright, thank you! Someone on Reddit recommended RegEx as a workaround, but unfortunately I have no idea how to set that up, or if it would even filter the sender rather than just the message string

[clever mango]

Yea, I'm pretty sure regex is of no help with this

[jade remnant]

@dawn fog thats the overlay, thats what i had when i clicked it.

[dawn fog]

yeah and I can't edit it

[fallen verge]

Alright, let me know what happens with the workaround you were checking, and I appreciate the help 😃

[jade remnant]

click on the widget in the overlay (the green part) then the left panel will change

[dawn fog]

It freezes immediatly

can't do anything

[graceful oar]

how do you add a game like eroblox on to stream

[dawn fog]

does it freeze for you too? @jade remnant

[jade remnant]

no mines fine, can you try chrome again

[dawn fog]

should I close Firefox?

[jade remnant]

@graceful oar add a game capture in the source box in obs

[echo basin]

hi there,
Was just needing some help with my songrequests. I have that it is 100 loyalty points for viewers and the 75% off for subs. One of my subs yesterday song requested but it didn't cost them anything. Am I doing something wrong?

[jade remnant]

yes, close firefox and try chrome

[dawn fog]

it freezes in the same way

like identical

[jade remnant]

if you go to chrome settings and turn off hardware acceleration

[graceful oar]

how do you get roblox on to the stream

[jade remnant]

@graceful oar

[elder sorrel]

@echo basin Check the Exempt User settings in the MR Advanced Settings.

May be set to Subscribers.

[dawn fog]

still freezing @jade remnant

[graceful oar]

i am it wont come on my screan

[echo basin]

@elder sorrel Thank you!

[elder sorrel]

No worries

[dawn fog]

Still freezing btw @jade remnant

[jade remnant]

sounds like an issue on your pc. can you make an overlay and edit it?

[graceful oar]

now where can i chat about roblox

[dawn fog]

Yes @jade remnant

I have the weirdest problems sometimes....

[jade remnant]

does it freeze chrome entirely?

[dawn fog]

Yes

I mean the tab

And firefox too

I'm like the magnet for bugs in programs/sites/etc. that nobody can solve

LUL

[ivory delta]

is any other place here or somewhere to find more command-share stuff ? i really loved them

[dawn fog]

So, like is there any solution? @jade remnant

[jade remnant]

im asking staff internally

[dawn fog]

oh ok

[clever mango]

@fallen verge https://discordapp.com/channels/141203863863558144/199460642975907840/568224420502437899

😃

It's definitely a 3rd party workaround solution but it works!

[wanton mango]

[hearty token]

hello folks i was just trying to update my overlay but i getting an error essage when tying to connect to the website. known issue today or is this new?

[twin sentinel]

It is a known issue and we are already investigating it with our staff team.

[hearty token]

ok thank you

[dawn fog]

@jade remnant should I ask in some time orrrrr?

[twin sentinel]

@hearty token The issues should be fixed. Please let us know, if you are still experiencing issues.

[median pawn]

Can anyone help or guide me with switching or adding a second twitch profile to my streamelements account?

[hearty token]

@twin sentinel i good to go now thank you!

[median pawn]

anyone?

[twin sentinel]

You should be able to make the one account an editor for another.

[zinc canopy]

There are problems with the service now. NOthing is showing up on stream. And if you have a store with points gained watching a streamer, it takes them but nothing goes live.

Anyone else having problems?

[zinc hare]

ive changed my twitch name but chat now isnt working in obs streamlabs?

streamed a whole evening with people chatting but not seeing it lol

[twin sentinel]

Select StreamElements at the top > Log out and log back in.

[zinc hare]

excellent i meant streamelements lol thanks

[twin sentinel]

Also best to update your connected twtich account in discord.

Also if you would like, I can fix the StreamElements chat stats for your new account. Please let me know.

[zinc hare]

how woudl you do that?

[twin sentinel]

I can ask a staff iternally to do so.

[zinc hare]

yea please no harm in it is there

thank you

[twin sentinel]

asked internally for the fix. can take a while, as it is weekend.

[zinc hare]

yea no problem thank you i appreciate it

[weary anvil]

Guys, I need help

I cant make the layout fit on my stream

it looks so wierd

[nocturne pelican]

@weary anvil To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[pearl flint]

Can you request songs in chat via spotify or is that still not gonna happen because of their TOS

[twin sentinel]

Not gonna happen, cause of their ToS.

[pearl flint]

RIPPPPP

[upper steeple]

so i've been receiving follows and nothing happens on activity feed or alerts

[strange summit]

Scenario: Tip Moderation, Replace bad words with happy words, happy words are global Twitch emotes

Any reason why the happy words are spelled out when something in a username is filtered but they are properly shown as emotes in the alert if something in the message is filtered?

[unique ore]

Just noticed that my OBS.Live isn't updating, nor are alerts for my account. Anything I can check really quick to "reset" them?

[upper steeple]

@unique ore having the same problems with alerts, refreshed the cache and everything not sure if it worked though lol

[unique ore]

refresh cache on OBS?

I don't think it will. Right now, my SE dashboard doesn't even see the new follower I got.

[upper steeple]

yeah refresh the cache on obs, but yeah mine isn't showing new follows either on the dashboard even though i got some

[unique ore]

oh well. thanks for offering an idea. Wait on SE staff to respond i guess.

[upper steeple]

yep

[warm marsh]

Hello just wondering, what how long does sub revenue stay for?

Like I got a few subs here and there but I doubt I’ll reach 100$

Does it go away after sometime or it’ll keep on stacking till I reach 100$

[unique ore]

twitch just rolls it over until you hit $100

[warm marsh]

Oh okay thanks I though twitch clams the money after a period, didn’t want to be wasting some people money

[tawny bay]

doesn't SE have a que system?

[twin sentinel]

@tawny bay Here is an external API for a queue system: https://thefyrewire.com/docs/api/twitch/queue/

[unique ore]

@upper steeple FYI i just had a follower alert fire off, so maybe it was a temporary thing?

[upper steeple]

@unique ore yeah it got fixed for me too

[delicate crown]

I am using the Apex Legend overlay for the BRB screen. Its not fitting to my window.

[nocturne pelican]

@delicate crown To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lament blade]

i have a recent subscribers stream label but its not showing my subscribers it is showing random bots

wait nvm

[upper steeple]

i can't connect to a twitch server, obs just completely cut my stream for no reason after almost 8 hours

i've restarted

[nocturne pelican]

@upper steeple For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[modest sail]

Back at it again, since I struggled with it all day. I did it as I was told, but custom font still not works. http://prntscr.com/o22af5

[cobalt hazel]

Keeps saying failed to connect to server

[upper steeple]

same

[cobalt hazel]

Stream just went down

😦

[upper steeple]

same thing for me

[oblique steeple]

Same for me here in Germany. Seems like Twitch is down.

[twin sentinel]

@modest sail You don't need to enter the whole path to the font, but the name of the font as it appears in the windows font directory.

[cobalt hazel]

Twitch is fine, I see others streaming

[oblique steeple]

The internet isn't a "fixed" thing.

[cobalt hazel]

All of my 8 viewers gone

[modest sail]

@twin sentinel tried, as I did that, I was told here to use the Path.

[twin sentinel]

What happens when you put " around it?

[modest sail]

Nothing, just changes to a standard serif font

[toxic grail]

so streamlabs is down? orrr

[mystic pendant]

Hey there, today I got a subscription and SE didn't recognize or register it. Any idea what the problem might be?

[nocturne pelican]

@mystic pendant Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[oblique steeple]

@toxic grail This here is StreamElements, not StreamLabs

[toxic grail]

its almost the same thing, but okay thanks.

[mystic pendant]

The person that subscribed to me sent me their subscription confirmation and she got the loyalty badge but SE didn't show the alert or show the sub in my dashboard / alert

Oh used

I see*

[untold jetty]

Failed to connect server fix? anyone?

[oblique steeple]

@toxic grail They're completely different companies, but aside from that, no Twitch has problems not streamelements

[dreamy breach]

Cannot connect to server rip

[mystic pendant]

Thanks!

[untold jetty]

so its not just me then that cant connect?

[dreamy breach]

no mate

[oblique steeple]

Twitch is experiencing some problems. @untold jetty @dreamy breach

[dreamy breach]

ok thanks for the info

[untold jetty]

alrighty. RIP stream lol

thanks

[twin sentinel]

https://twitter.com/TwitchSupport/status/1139689093300809728

Twitch Support (@TwitchSupport)

🔎 We are currently investigating an issue with streamers connecting to servers. Stay tuned for updates!

Twitter

[analog matrix]

just lost a 24 viwer stream

[twin sentinel]

@modest sail Can you send me the download link for the font please?

[analog matrix]

obs wont reconnect is it on my end?

[oblique steeple]

Check the message right above yours

[analog matrix]

wasnt sure if that was the same issue or not

ty

[cobalt hazel]

[crystal folio]

Yeah I just lost my stream that sucks I had a good run of viewers going

[normal igloo]

https://twitter.com/TwitchSupport/status/1139689093300809728 so you guys know 👍

Twitch Support (@TwitchSupport)

🔎 We are currently investigating an issue with streamers connecting to servers. Stay tuned for updates!

Twitter

[oblique steeple]

You're a bit late to the party James, scroll up

[normal igloo]

oh ffs

[long frost]

😂

[analog matrix]

this sucks

[coral delta]

well for some reason it only starts in obs and not live

[analog matrix]

anyone want to get icecream? its on twitch

[normal igloo]

^^^ this guy

[analog matrix]

@plucky estuary buy us icecream for our troubles ❤

[idle shadow]

Switched from normal OBS to SE twitch, I now get "Failed to connect to server"

[dreamy breach]

bruh

[upper steeple]

@idle shadow twitch is having problems it is addressed on twitter

[idle shadow]

Oh sorry I did not know.

[upper steeple]

all good

[fair flame]

lol just got home to try and stream to my resounding 0 viewers (I'm still brand new to streaming) good thing I checked here tho. Thanks for the info!

[untold jetty]

BACK UP LOG IN

[dreamy breach]

ITS BACK

[neon ridge]

its back up

[analog matrix]

❤

❤

[verbal elbow]

I cant start my stream for some reason

[oblique steeple]

@verbal elbow Do you get a error saying "Failed to connect to server"?

[verbal elbow]

No it says I have the wrong stream code but I know its right

stream key*

[oblique steeple]

On which version of OBS are you?

[verbal elbow]

21.1.2

[oblique steeple]

Please update to OBS v23 and use the new login method. Makes things a lot easier. To update, download the newest version from https://obsproject.com and install it over your current installation. No settings etc. get changed.

[verbal elbow]

alright ill try it

Im still getting it. Its says "Could not access the specified channel or stream key, please double-check your stream key. If it is correct, there may be a problem connecting to the server." So yea kinda what you said about the failed to connect to server I didnt read the whole error

[oblique steeple]

Nope I mean't something different. So you're now on OBS v23.1 right?

[verbal elbow]

yes

[oblique steeple]

And did you connected to twitch via this little shiny button or via streamkey?

[verbal elbow]

Hm

um

neither?

I fixed it

[oblique steeple]

There we go

[verbal elbow]

lol

also, possibly unrelated issue, my mouse just started flickering like 20 minutes ago trying to set this up

and its still doing it

[slender anvil]

hey streamelements isnt picking up follows right ow

[celest glen]

Twitch is being twitchy and messing with everything @slender anvil , it was mentioned a little bit up the page, you'll see it if you scroll up

[slender anvil]

alright thank you

[livid ingot]

is there a way i can copy pannels from one overlay section to another at all?

[lament blade]

Hi Guys I'm having a lot of dropped frames today with the same games i played yesterday Is the problem twitch or am i mistaking something ?

[livid ingot]

ie: From Start Soon to BRB

[lament blade]

Everything was fine yesterday.

[lament blade]

anyone?

[olive minnow]

Is there like a free streamdeck with this obs streamelements. How do i use it or activate it

[winged sundial]

Hey guys a couple of days ago I asked about my play/skip etc button not working on the streamdeck. I was told to uninstall and delete the cache folder which I did. I re installed everything and it worked perfectly fine the last 2 days. Now it's not working again

[slender anvil]

is there a way to crop videos in the editor?

because im trying to crop something on top and its not working

[supple wren]

how do I get a custom font to work? It's installed on my pc.

[cursive lotus]

Hey @twin sentinel I figured out the issue. Something on my work's internet was disrupting the transfer. Tried it at home and it worked fine. Thanks for all you did

[cobalt hazel]

My bot isnt doing its timed messages or reacting to commands in chat

Do I need to do something?

Other than set it up in my StreamElements dash

[zenith widget]

@olive minnow What do you mean free streamdeck?

@winged sundial What version of OBS Studio and Streamdeck do you have?

@slender anvil Unfortunately, no.

@supple wren There is a "Custom Font" field in the text settings, when in the overlay editor and clicked on the widget. Make sure you place the name properly with spaces if it has.

@cobalt hazel Part the bot and join it again. If it doesn't work let me know

[winged sundial]

hey there I got 4.3.0.11246

Just re downloaded it all 2 days ago

[zenith widget]

I would suggest to uninstall just the integration and installing it again.

Not the entire software

[winged sundial]

How do I do that

[winged sundial]

alright I will try that

[zenith widget]

Just to make sure, after you uninstall, turn off the streamdeck software and then turn it on.

[scarlet tiger]

is there any way I can change the format of online/offline watched time?

[zenith widget]

Unfortunately, that is a default response and that can't be changed. We do plan on having people able to change the responses on default commands, but no ETA on when.

[winged sundial]

Ok that worked thanks

[zenith widget]

[grave lance]

so you have this iamge of a how to, that does not take me any were, showing spotify, could you please clarify this for me

[jade remnant]

can you explain what you mean, that isnt really clear

[grave lance]

it shows that you can icorporat spotify into your stream, it was on the from page

sorry for spelling very late for me

[jade remnant]

you can connect your spotify account so it displays what song is playing. did you follow the step by step guide in #announcements

[grave lance]

is that what that was about, if so thank you

it was on the frount page of streamelements login after loging back in

if so sorry

[broken cliff]

Trying to set up stream on streamelements its causing my ping to go ridiculously high, any ideas how to get this lower?

[jade remnant]

what is your ping?

[broken cliff]

it was 110 just changed my output video bitrate to 2500 and it seems to have gone done but will this affect the quality alot?

its normally around 20/30

[grave lance]

do you have a stream deck

[jade remnant]

sounds like your bandwidth was being overloaded

[grave lance]

I found that my issue was stream deck was pinging a rediculous amopunt of outbound pings, till I unticked viewer count

[broken cliff]

no i dont have a stream deck mate

[grave lance]

ok

[broken cliff]

just literally streaming from same pc which obviously isnt helping

new to all this really haha

[jade remnant]

best is to run a speed test, then set your bitrate to 75 - 80% of your total upload speed

it will be best to have a fixed connection and not use wifi

[grave lance]

that wwas my iss issue, you could dl a free demo of glasswire and it will point out the issue that is how I found my problem as well

[jade remnant]

also make sure no one is using heavy upload speed when streaming as this will add to the bandwidth being maxed out

[broken cliff]

yeah no one else is home just me so will try what both of you have said thanks for the help very helpfukl

[grave lance]

np hope you find it, gn ppl

[wicked laurel]

where did stream information go to

now i cant change my stream title

[jade remnant]

disconnect and reconnect your twitch from obs

[wicked laurel]

ok

it worked thanks

[timid plinth]

i cant stream because OBS sends under 100 kb/s but my internet works really well... how could i solve this?

[nocturne pelican]

@timid plinth For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[storm matrix]

hello guys

my obs.live got updated

now the stream informations are gonne ( in which i could change the description and the game im playing ) in obs.live

how to add it?

[jade remnant]

log out and log back in to your twitch in settings > stream

[storm matrix]

thanks it works

ive downloaded the grond controll to rename the bot

but i dont know how to do it

[nocturne pelican]

@storm matrix Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[storm matrix]

everything is done

but its asking for me a token

how im supposed to get that token?

[nocturne pelican]

@storm matrix You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

[autumn stag]

Hi! I’ve veen using streamelements for almost 6 months now, but i’m really tired of having to change the size of my browser sources every time i open up OBS... i have to re-scale every time. Is this a setting in obs or the source from streamelements?🧐

[jade remnant]

nothing from obs or streamelements

what version of obs are you on

[autumn stag]

I updated like, 1 hour ago😅

[nocturne pelican]

If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[autumn stag]

It’ always like ‘reset’ to the top left corner while i always set it over my full screen

[zinc osprey]

Heya, tried to connect my spotify via the integrations page on the website.. and it errors out saying something went wrong. I'm certain my info is correct and stuff. Anyone else having troubles?

[elder sorrel]

I haven't seen the thing myself but are you using Chrome as your Web Browser?

[zinc osprey]

I've tried on Chrome & Firefox so far

Same trouble for both

[fallow pagoda]

hey guys, I need help with stream settings

bitrates and what not

[elder sorrel]

Not sure, Spazzy as I'm not home to look / don't have my own Spotify Account 😅

Trying to find out if anyone else had the same issue.

You mean stuff like this, @fallow pagoda https://stream.twitch.tv/encoding/ ?

[fallow pagoda]

@elder sorrel yes, thank you. however my pc is 2k and the stream will be 1080p

so do i go with the 1080p rates in that link ?

[elder sorrel]

Yep. Give that a try 🙂 As that's directly from Twitch.

[fallow pagoda]

@elder sorrel thank you

also, i have another pc with asus RX470, should i go with 2 pc setup? i currently have a 2080 build

[elder sorrel]

You could if you want. Also don't have to ping me. I'm watching

As lots of people do the Streaming PC / Gaming PC set up.

[oblique steeple]

But you'd have to do CPU encoding on the second machine, because the AMD encoder is one of the worst (quality wise)

NVENC on the RTX cards is pretty nice, so I think that a second PC for the encoding isn't really necessary.

[fallow pagoda]

understood, thank you

what downscale filter shall i use for 2k to 1080p

[oblique steeple]

Depends on the game etc. Would be the best to just test it

There are no fixed recommendations in this regard

[fallow pagoda]

okay, thank you

[twin sentinel]

The commands which are toggled off, cannot be used by anyone in chat. The owner can use every command cause he has the broadcaster status in chat, which is higher than the moderator one. Be aware that, if commands are set to only online or only offline, even the owner cannot trigger them when the stream does not have the correct online/offline status.

[kindred granite]

Hi i have problem with my obs.live mainly i can not connect with my twitch account any suggestion ?

[twin sentinel]

Can you share a screenshot of the error in #helpdesk-selive please.

[kindred granite]

there is no error is in the login mode and it's looks like he is thinking to much time almost 5min

[olive bloom]

quick question: how to increase the "green canvas" in the editor? I swear i've seen the option somewhere but can't find it!

[twin sentinel]

In the position, size and style settings of the image widget, you can edit the position via the top and left parameters. Be aware negative values are also possible.

[fickle sable]

Good day. Having a problem with api call keep getting a server timeout, but only with the stream elements bot. Hitting a page directly or other bots (nightbot) works fine. The api is hitting showbot.tv/b.php. Any ideas?

Very intermittent. Sometimes delay before timeout is 5 seconds. Sometimes it’s 20. Sometimes returns fine.

Thanks in advance.

[twin sentinel]

@fickle sable Best to ask your question in #dev-chat

[fickle sable]

Ah cool. Thanks.

Ignore here then.

[broken cliff]

Any ideas why my audio sounds really bad?

[olive bloom]

@twin sentinel thanks I found the setting, I meant the actual canvas not the image settings - it's here if someone else needs it -

[broken cliff]

Not sure how to make it better anyone mind helping?

[twin sentinel]

What sound are you referring to? MediaRequest sound, or game/voice sound?

[broken cliff]

game/voice sound

[nocturne pelican]

@broken cliff For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[olive minnow]

Can anyone help me. How do i use only music from google chrome streamelements media request place and only that cant hear discord and all other in game sounds

[twin sentinel]

Check your audio routing in OBS studio and windows. Normally the media request and everythign else is your desktop audio source.

[olive minnow]

Yea and how do i mute all that and make it only hear the google chrome streamelements media request site music

If tthats even possible

[twin sentinel]

Afaik not possible without additional tools like virtual audio cable. But we can't give you support for this here.

[broken cliff]

ive put a message in the obs support and no one is replying lulw

[jade remnant]

its been 3 minutes

[broken cliff]

alot quicker in here haha

[outer junco]

Can someone help with getting my tiltify campaign donations to show up in my activity feed?

[grave snow]

is there a chat command to disable a chat command?

like a !cmd disable !<command> or something like that

[olive bloom]

@twin sentinel I need one more thing if you can my friend! Is there a list of "tags" for these widgets? like {amount} or {name} etc, I'm trying to make this thing say "John gifted a sub to Mike" but can't do it the way I want. The only way that brings it up is the {message} "tag", are there more of these somewhere to give them a try?

[twin sentinel]

@grave snow !cmd options <command name> -disable

@outer junco Afaik, the donations won't show up on your StreamElements activity feed.

@olive bloom What widget are you talking about exactly?

[olive bloom]

this kinda thing, I would like a list of the {name} {amount} etc "tags"/"commands", not sure how to call them

I tried using {gifter} but it defaults to "fyrewire" as the gifter

[twin sentinel]

Try {sender}

[olive bloom]

good idea but it didn't work :(
and i don't know who made this widget, I honestly keep collecting them and i think i renamed this one without duplicating it, so i can't reach out to them

thank you for your help though man, I appreciate it

[twin sentinel]

Best to ask in #dev-chat for assistance with this.

[olive bloom]

thanks man, I'll do it after the stream later today - again thank you!

[elder sorrel]

@outer junco Did you do the steps for connecting Tiltify in the Integrations menu and adding the Alert Box to your Overlay?

[pallid osprey]

@olive bloom it is hard coded in

what are u wanting that to display?

[wanton mango]

@olive bloom The usual keys are {name} and {amount} - the 'count' based ones (e.g. total followers/subs) use {count} instead. The reason for the hardcoded gifter is because at the time (and still at the moment?) there is no official {gifter} key that works in the same way the widget handles it, so a workaround is in place, but it isn't retrospective and has to be initialise with some value. You can, however, overwrite it by replaying your latest gifted sub from your dashboard. Hope that helps.

[sacred harbor]

Is there a way to add the nice cheer bit images from "Recent cheers" widget on the "Latest Cheer" widget?

[storm matrix]

After the update everytime when i close and open obs.live my Streaminformations (in which i can change game + description ) + my twitch Statistics ( viewer count + subs etc ) gettin dissappeared

and i have to sign out and sign back in with twitch in the settings

did not happen before the update

[nocturne pelican]

@storm matrix If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

@sacred harbor Check out the new ideas board https://strms.net/ideas. You'll be able to add your ideas, upvote others that you like, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote the features that you’d like. The #💭︱feedback-and-ideas channel is best used for discussing ideas already on the board.

[dense sigil]

someone can help me in Voice Support?

[twin sentinel]

Don't have the ability to do voice atm. What is the issue?

[dense sigil]

i cannot edit my cheer picture and sound its still the same...

[twin sentinel]

Check the variations of the cheer event in the alertbox.

[dense sigil]

?

oh i see

[twin sentinel]

When you edit the cheer event in the alert box. In the lower left it says variations. Check these please.

[full dust]

My obs is streaming but there is not stream coming out on twitch. still says im offline . I have changed the stream key and all that. Can someone please help?

[nocturne pelican]

@full dust For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[dense sigil]

@twin sentinel I love you ❤

[lament blade]

Anyone else having issues with their stream decks and OBS Live?

[jade remnant]

if things are missing, log out then log back in on obs

[lament blade]

I have banned a viewer by mistake on song request how can i un ban please?

[nocturne pelican]

@lament blade Please provide your account ID found at the top of this page ➡ https://streamelements.com/dashboard/account/channels

[clever mango]

as well as the twitch username of the banned person

[lament blade]

5b79ac6663ca784c2733c67b
username: Leestonecold

[ivory delta]

is possible to add an "if" command in my code ? i am trying to make a blackjac. i used ${random.pick for numbers but i want add something like if user1 pick > user2 pick announce him as winner

[twin sentinel]

No, such statements are not possible.

[ivory delta]

ty

[tawny bay]

I have 2 scenes. I copied the first scene to use with a different facecam spot, but they both share the same "lauch url" making it impossible to switch between them during the same stream

[twin sentinel]

They cannot share the same launch url.

Be aware, when you edit an overlay, it gets first spot in your overlay list.

[tawny bay]

wait for it

[clever mango]

@lament blade I'll ping you when it's done. It may take some time

[swift zephyr]

hey i got a question . i was setting up the media request section for my stream and i got it set up im just not sure how people put songs into the queue? im having a little trouble finding that out lol

[elder sorrel]

In the StreamElements Website / OBS.Live you'll see "Viewer Requests" Slider you can enable/disable.

As viewers would be able to use the command !sr (enter name of song/enter youtube url here)

[lament blade]

Thanks @clever mango

[visual scarab]

Not sure if the right channel, but have a question about Store Redemptions for Sound Commands

Wondering if there is a way to remove the Bot reply after a successful redemption: "You sucessfully redeemed (item) for (points) points. elementsOkay"

[jade remnant]

these no option for that at the moment afraid

[untold adder]

just a quick question, but what happend to the overview tab in chat bot?

[visual scarab]

@jade remnant ah ok, minor nuisance I guess but hopefully that can be updated later

[vagrant wind]

Hello

Could someone help me on something I am working on with chat commands, executing an audio file in the redemption store?

I have the commands setup for use, and it displays the actions happening in chat, but they are not playing/displaying on stream

[elder sorrel]

@vagrant wind When you created the store item: You set it up as a Stream Perk?

As that's how an image/gif will be shown with/without audio.

[dawn lily]

hello all of my alerts work on stream apart from host alert and i dont know why

this has been happening for the past few weeks please help

when i emulate host evernt it works but not when someone actually hosts me

[nocturne pelican]

@dawn lily Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
• All auto host events with at least 1 viewer

[dawn lily]

so does that mean if someone hosts me with more than 1 view it will show ?

[safe coyote]

When im in others chat i dont see there commands but others in chat do have i clicked something or

[lime plank]

i cant see my chat or my notification please someone help

[safe coyote]

For example a fellow streamer has a few shout out commands when i or any ine else types them i cant see response but others in chat can

@reclaimer i had same issue click streamelements too bar log out and log in again

Your also in old obs lol

[lime plank]

i just updated lol xD

[safe coyote]

Open using the desk top shortcut stream elements not the black obs round one

So my issue of not seeing !so people have set but others in chat can

[jade remnant]

@safe coyote there are commands that can be made to send a whisper/pm to a user instead of having it in general chat

as for certain people seeing it (like subs) i dont think thats something SE has, but i could be wrong

[brittle rampart]

$(urlfetch $(eval q=decodeURIComponent(`$(querystring)`).toLowerCase();a={"red":"http://url.url/red.php","blue":"http://url.url/blue.php","green":"http://url.url/green.php","purple":"http://url.url/purple.php","subscribe":"http://url.url/subscribe.php"};try{a[q];}catch(e){`http://url.url/badrequest.php`;}))

Current NightBot command... Can I convert this to SE Chatbot?

[safe coyote]

@jade remnant its in the main stream chat bud. The user has !so set to a few of us and i can type in command and others in chat including broadcaster can see the response but i cant. But its strange because i can do watchtime points etc and see that response just not the !so commands

[jade remnant]

hmmmm, whats the user twitch name?

[safe coyote]

Letzblazeup_ttv the command is !69 and it shouts out my channel but i dont see it every one else does ? And its not the only channel it happens on

I would think its something the broadcaster had done if every one else couldnt see the response. So must me something my end

[harsh moss]

Got a question... so I am using a streamelements overlay... There is a section on there for the camera feed. But for some reason my video feed doesn't fill in there. Any suggestions? (sorry new streamer)

[safe coyote]

Add camera direct on on obs @harsh moss new source video capture

Just find a nice box on editor to put it in

[harsh moss]

So edit that in the overlay (like when you first make them)

[safe coyote]

Yh set up how big and were you want cam to be in se editor load the url into obs as a source then add another source video capture and resize this and place im the box you created over the top

[harsh moss]

awww got ya! Thanks

[quasi kiln]

Any admin here for a quick host question ?

or staff

[jade remnant]

@safe coyote answer from knowledgeable people
*The streamer has multiple bots, so maybe they ignored one of the bots *

[small bay]

Hi, I was wondering if there is a way to get the Stream info panel (where i can change title/game/etc) back when it disappears from an update or just randomly disappearing\

[jade remnant]

@small bay log out of obs then log back in

settings > stream

[small bay]

Still doesnt come back, i would switch back to obs studio then restart as well and nothing

[wanton mango]

@brittle rampart can you explain the functionality a bit? I'm guessing the link changes depending on the first parameter? So !command red goes to red.php?

[jade remnant]

try deleting the cookies

[nocturne pelican]

@small bay If you are not seeing the OBS Twitch integrations and have OBS.Live installed, please follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live ( 19.5.27.394 )
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[woven shore]

hello

i'm looking for some help, my googlefu is failing me 😄

[small bay]

Hm still not there, idk what i did to bring it up the lasat time it did this

[brittle rampart]

@wanton mango Yes, my command is !bulb <userinput> and it just matches input to the presets I have then executes link

[jade remnant]

@small bay if you try closing obs and running as admin thn going to view > docks >reset UI

[woven shore]

I've been using streamelements with twitch for 4 months.
I have 1 overlay with an alert box and a chat box.
yesterday I lost the ability to connect with twitch on obs for about 30 minutes for some mysterious reason.
-In that time, i tried things on my end: updated obs, and reset my twitch stream key.
After some time it just started working again, but I no longer had my chat box or follow alerts showing on stream. The streamelemnts bot was still welcoming in twitch chat tho.
-i tried some online help that said go to https://www.twitch.tv/settings/connections and remove streamelements connection.
----- I dont see how to get it back, the help made it seem like i would just know how, and i dont lol.

[twin sentinel]

@woven shore Please try to readd the overlay to your OBS. There have been issues with twitch yesterday.

[wanton mango]

@brittle rampart there is a customapi solution but I would probably avoid nesting customapis if possible. The easiest solution I can think of is making a basic PHP router script like router.php?redirect=$(1) where your redirect is processed and then goes to the specified file

[narrow coyote]

Log out of the SE site, and back in, it should prompt for Twitch permissions again

[woven shore]

@twin sentinel my obs of streamelemnts has the correct url in the Source. do you mean delete the source from obs and make a new one? (even tho it has the right url?)

[twin sentinel]

yes please.

[small bay]

Didnt work either @jade remnant but I can live without it, just made things convenient, if you do know what panel i am talking about (I dont like the way the activity feed changing title and stuff looks and works) then if you have somewhere to like request putting that under the streamelements tab and under chat or activity feed that would make it pretty easy ofc it could just be me not knowing how this works

[woven shore]

will this make streamelements reapear in https://www.twitch.tv/settings/connections -other connections ?

[narrow coyote]

Do what I said

[woven shore]

seems like i need to fix 2 things...

also, do you remember what kind of Source is needed? someone held my hand 4 months ago... and clicking properties on my existing Source doesnt say what kind it is..

[narrow coyote]

Removing and re-adding the overlay will do nothing if you revoked permissions on Twitch

[jade remnant]

@small bay i know the one, there was an update today and either logging out and back in, or as a last resort deleting the cookies fixed the issue. maybe disconnect again, close obs then start as admin and log back in?

i will ask internally if anyone else knows anything

[woven shore]

@narrow coyote yes, i think i followed bad advice about disconnecting Streamelemnts from my list of twitch connections... and so far im not able to google how to get it back

readding the obs url makes sense

but im clueless on readding the twitch connection

[narrow coyote]

I already said what to do

[woven shore]

oh dang

sorry, i see

i logged out, logged back into streamelents and it prompted to authorize. -i dont see it adding the connection back in twitch yet tho, maybe it takes time

[small bay]

@jade remnant Sounds good LMK if you find anything or if you find a easy way to bring that back

[woven shore]

YAY its back!

now i just need to redo the source in obs

and it should all be fine?

[nocturne pelican]

@woven shore To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[woven shore]

if only i could figure out what kind of source the overlay wants lol...... -its just one of those things, streamelements worked so perfect since initial setup 4 months ago, that i forgot 100 percent of everything

browser source- thanks @twin sentinel and @narrow coyote

[ashen sparrow]

Is it possible for viewers to get multiple follow currency points by defollowing and following?

[woven shore]

i was wondering too @ashen sparrow which is why i never enabled those type of point bonus lol...

[twin sentinel]

@ashen sparrow @woven shore They should only get the points, when their follow triggers an alert and being in the activity feed. Twitch knows when youunfollow and follow again and will not send out the alert. So I think they do not recieve the points with this method.

[woven shore]

it works again! thank you guys... man was it hard keeping up with the follows and alerts yesterday... felt like my first month of streaming, before streamelements saved me, all over again

[copper zealot]

is there a way to import existing overlay to streamelements form slobs and have it import as 1080p having resizing issues

whey i try to test the overlay only part of it shows like the scaling is wrong

[twin sentinel]

Is it in the overlay editor or in OBS?

[copper zealot]

ah overlay editor shows a giant green screen and when i save it to look at it in obs i only see part of what i edited like 1/3 of the actual overylay

[nocturne pelican]

@copper zealot To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[copper zealot]

like how do just resize the green part to 1080 by 1920 in a imported overlay

[twin sentinel]

You can resize the overlay by hitting the small pencil in the overlay overview, but it will not automatically rearrange the widgets. You would need to rearrange them individually.

[copper zealot]

yea the green work space is bigger than 1080 x 1920 unless i just missed the option on the imort

import and thanks for taking time to help

I got it fixed thanks! just have to insert each text and video into new overlay.

[gloomy root]

With the app, is there anyway to view the dashboard, or is it just for streaming

[twin sentinel]

What app are you referring to? If you are referring to the mobile app, best to ask in #helpdesk-mobile

[gloomy root]

@twin sentinel ooops sorry

[heavy brook]

https://gyazo.com/eb55b4915c047992111584d168cd87b2 how do I make it so that the 47X is in a different color?

[twin sentinel]

What kind of widget is this? You would need to have a custom widget, to set two different colors.

[heavy brook]

This is just latest subscriber as {name} • {amount}x

[twin sentinel]

Then you would need to make it a custom widget.

[heavy brook]

Thats probably out of my league

[twin sentinel]

You could try to use this widget and see if it fits your needs when setting it with the right settings up, like not to show the donations, just the cheers: https://discordapp.com/channels/141203863863558144/457957557470887947/579282168900091907

[tawny bay]

not sure why redeeming items are using the item's preview pic inside of the alert gif i setup. the gif works on some redeems but not alll

[wide stump]

Hi, is there a way to link the bot with the new spotify integration?

[twin sentinel]

You can either connect your spotify when you set the widget up or here: https://streamelements.com/dashboard/account/integrations

If you are looking for a command in chat, take a look at this: https://discordapp.com/channels/141203863863558144/424943321794871296/460471841690222622

[wide stump]

@twin sentinel I noticed the command get a 401 sometimes... Are you planning to have an alternative to it in the future?

[twin sentinel]

@tawny bay I think, when you set an image to the item, this image will be shown instad of the "default" alert you set up in the redemptions widget.

[heavy brook]

One more question from my side, I tried using a custom font called Dream MMA, it recognizes small letters but not capitals probably no easy fix?

[twin sentinel]

@wide stump I have no info if there are plans, or not for this command. But you can always submit an idea in our ideas board.

[nocturne pelican]

@wide stump Check out the new ideas board https://strms.net/ideas. You'll be able to add your ideas, upvote others that you like, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote the features that you’d like. The #💭︱feedback-and-ideas channel is best used for discussing ideas already on the board.

[wide stump]

thanks dude

[twin sentinel]

@heavy brook What do you mean wit it recognises smaller letters, but not bigger ones? Do you have a screenshot of it?

[heavy brook]

https://gyazo.com/306f531c9b00dab6e6ac0d5933c07ade

[wide stump]

just to be super clear on the spotify error message: "Current Song: Error: Request failed with status code 429"

[twin sentinel]

I am not sure why this is happening. @heavy brook Maybe an issue with the font.

[heavy brook]

Yeah it is, it doesnt have the non capital letters in the file, I edited the font to have them, but doesnt change in streamelements. I guess changing it locally doesnt effect it?

[wanton mango]

@wide stump that error means too many requests. Probably due to many people using it at the same time (not just the command, the now playing widget as well, which is probably hitting the endpoint every few seconds)

[wide stump]

yeah... 😦

[wanton mango]

@heavy brook are you saying you're using a local custom font? Unfortunately I don't think custom widgets* support them yet

[heavy brook]

Well I just put the name into Custom Font Family on the editor, and it worked, well partly worked

[wanton mango]

custom widgets* sorry

[heavy brook]

The widget i'm using is the latest subscriber one.

so I guess the font is just fckd

https://www.dafont.com/dream-mma.font its this font

on the page it notes there's no capital letters in it, but i put them in with a font editor, didnt fix my issue for some weird reason

[tawny bay]

@twin sentinel i see no opition. somehow some with preview images work but not others

[untold adder]

just a quick question, but what happend to the overview tab in chat bot?

[vestal widget]

I cant see donations on stream but can see them in streamlabs any advice would be great

[untold adder]

um this is streamelements @vestal widget

[vestal widget]

i meant stream elements lol

[untold adder]

lol

[twin sentinel]

@tawny bay For me all the items with a preview in the item itself of the type streamperk had the set preview as alert. All the items without having an image set, will use the default image which is set in the redemption widget.

[jade remnant]

@vestal widget you are using a streamlabs donation link

it wont show up on your stream if you are using stream elements overlays

[vestal widget]

also just realized that thanks haha

[twin sentinel]

@untold adder I think it got removed and when I joined, this tab wasn't even present anymore. But I am sure the features are joined in the other tabs now.

[fast granite]

Anyway to fix activity feed not updating?

[twin sentinel]

Activity feed on the website? What event should be shown, but is not?

[fast granite]

a follow on the app

obs live

[twin sentinel]

You mean a follow via mobile?

[fast granite]

no someone followed me and it didn't bring an alert up nor the follow on activity feed

[twin sentinel]

Part the bot from your channel via the dashboard, log out of the dasboard, log back in and invite the bot back to your channel please.

[fast granite]

done

[twin sentinel]

^ solved.

[fast granite]

thankyou

[twin sentinel]

@coral helm There is a setting in your tipping settings at the Tip moderation, to approve tips manual. You can disable this.

[coral helm]

oh ok ty

I found it thanks a lot ❤

[fresh remnant]

hey, i don't find where to set up a merch store

[twin sentinel]

Merch stores are only available for a select few at the moment, sorry.

[fresh remnant]

Ohhh alright, thanks :)

[crystal copper]

Hi guys. I'm using the StreamElements update on OBS. Today I've tried to stream my game, but OBS was constantly disconnecting and reconnecting with Twitch. Was wondering if anyone else has this problem and knows how to solve it. Don't know if it's StreamElements related or not, but I'm using the StreamElements update of OBS.

[nocturne pelican]

@crystal copper Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[crystal copper]

Oh fuck, I'm on my phone right now, but will provide a log tomorrow (in a few hours). Hope that's okay.

[mellow maple]

Hi, was wondering if there was a way to make the betting system similar to streamlabs? at the moment as i understand it if a viewer is the only person betting then they dont get anything more in return if he wins. am i correct?

[twin sentinel]

I think if they participate in a contest and win, they will recieve their set amount and the set amount again as the return. If they choose the losing option, they get nothing back.

[mellow maple]

oh really!? i was test trying on myself and didnt see any increase hmmm

yea...i just get my amount back unless im doing something wrong!?

[olive bloom]

@pallid osprey @wanton mango thanks guys, I will give it another shot in the morning and see how it goes!

[twin sentinel]

@mellow maple Ok, so basically you enter your points in a pot when you chosse an optiion on the contest and if you win, you will recieve the corresponding of the whole pot.
Like if one picks lose and 2 pick win. And the win option wins, the two "winners" get their amount back and the half of the pot, of the "loser" option. So they have to split the pot corresponding their poitns they set in their option.

[mellow maple]

@twin sentinel so does the betting work only if there is more than 2 ppl!? what im doing is just testing with myself since i have only a few ppl that follow me and sometime i have single bet happen.

[twin sentinel]

When you have on person which bets, they will recieve 100% of the pot, which is basically their own entry.

[mellow maple]

aw hmmm

darn it then hahahha ok thanks

[gusty heath]

Is there a reason I can't connect G2APay as a tipping method? the option just isn't there

[lament blade]

is there a command for twitch chat to see the new linked spotify widget now playing song?

[copper relic]

I need help transitioning from console streaming to OBS and i have a decently mid range PC but will mostly be streaming from console capture card and i need someone to guide me how to set every thing up with OBS Stream Elements on PC, im a complete noobie and would appreciate if someone could help me by Private Message, thank you!

[tardy mulch]

question, is there a way to show on the goal for tips/followers/bits only the percentage?

[copper relic]

Wish i knew lol

[vernal magnet]

@anyone know if there's a way to have StreamElements ignore itself to Chat Commands?

It currently is capable of triggering it's own commands.

[copper relic]

Thats strange lol

[vernal magnet]

should be able to create a ignore list including the streamer, and streamelements.

please tag me if you know, in case i miss the "answer" to this Q

[pine flame]

Host events are not showing up for me in the Activity Feed. They are also not showing up in my alert box, but I would guess that's because they're not in the feed.

I can't figure out why

[vernal magnet]

@pine flame you referring to when someone hosts you?

[pine flame]

yes

[vernal magnet]

did it work?

ever?

[pine flame]

Yes, it has in the past

[vernal magnet]

try reloading overlay?

[pine flame]

but hasn't for the last several days

[vernal magnet]

(top of activity feed)

or restarted computer / OBS

[ivory bramble]

Question: Streamelements has a giveaway feature. In this giveaway feature there is a Subs Only option. How does this work with Twitches gambling policy? I'm asking for someone else who has been reading up on the topic and believes Subs Only giveaways conflicts with Twitches rules.

[pine flame]

@vernal magnet I've had people host me over my last few nights streaming with no alert, my PCs get rebooted between streams, so I mean I guess yes I've tried that if that's what you were asking

[vernal magnet]

@ivory bramble I would assume giveaways for subs is an incentive to get more subs, I think that is more a question for Twitch support. But I don't think it would conflict, would be interested what you hear back

@pine flame have you tested the "emulated even on stream" in your overlay?

[pine flame]

yeah, the test shows

[ivory bramble]

As I said, I'm asking on someone elses behalf

[vernal magnet]

@ivory bramble all good.

[pine flame]

but since it's not even showing the hosts on the dashboard's activity feed. I would assume that it's not getting to stream elements in the first place?

[vernal magnet]

@pine flame you've got me, i'm just a user as you are just joined this server today. Does seem like some kind of setting is off. idk man.

@pine flame that would lead me to think it's a twitch settings or block. I'm not sure.

@pine flame Have you seen an option anywhere to have StreamElements ignore itself as a bot?

StreamElements is triggering it's own !commands

[nocturne pelican]

@pine flame Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
• All auto host events with at least 1 viewer

[vernal magnet]

WOW! okay there ya go buddy.

[pine flame]

Sounds like it was the second one. That seems like a very strange limitation

Because it was a manual host, but the person was not currently streaming

Wait. Think I misinterpreted.

The host was a manual event. and the person who hosted was online (not LIVE though)

[elder sorrel]

Then it wouldn't go through.

Online = Live.

[pine flame]

so it ONLY shows raids? that's.... pointless?

[elder sorrel]

Raids are considered hosts. Only difference is people going to your channel directly.

[vernal magnet]

@pine flame here is an example when i was using Streamlabs I would be streaming... get a notifcation that billybob hosted me with 1 viewer... when in fact billybob wasn't in my chat his channel just had me set to autohost. So i thanked no one really (live that is).

[pine flame]

yes, but someone who is online, watching your channel, hosts you, and the alert doesn't show? That's not going to encourage them to do it again (and it could be a big deal if it was someone who usually has a large viewership)

[vernal magnet]

@pine flame I agree with you. But there's got to be a logic reason for it?

idk

[pine flame]

also, no I haven't seen an option for bot to ignore itself ... but mine doesn't trigger itself and I actually wanted it to 😆

[vernal magnet]

I've spent the last week switching over from Streamlabs huge work.... what i miss the most changing the bot name.

On Streamlabs Chat I had my own custom bot name

[elder sorrel]

Custom Bot name is available here.

You using OBS.Live?

[vernal magnet]

huh? I've asked no one said so

yes

[elder sorrel]

https://cdn.discordapp.com/attachments/494513233416421386/561516184231477268/fHmL8DscIf.mp4

[vernal magnet]

do tell

So does this change the StreamElements <--- bot name

[elder sorrel]

Yep!

[foggy cliff]

Question: anyone know how I can test the new Tiltify integration? I successfully linked the two accounts but have no idea how to customize it or anything....

[vernal magnet]

aWeSome!

[elder sorrel]

If you have a 2nd Twitch Account (or you can create one). Create the Account to the Username you want your bot to be.

[vernal magnet]

@elder sorrel sure do!

[elder sorrel]

I don't think testing is an option yet. I haven't checked since the update. Double checking.

@foggy cliff

[foggy cliff]

can someone show me a screenshot of what the "alerts" or "goal tracker" look like at least?

Thanks @elder sorrel

[rain imp]

so heres a weird thing...I made a gif in photoshop and it appears the way I made it (speed wise) on both the overlay editor and when I play it on photoshop but when I look at it on OBS its sped up

[vernal magnet]

@rain imp are you adding it as an alert or just a video or part of an overlay?

[rain imp]

As an animated overlay im scratchin my head over this lol

I know for a fact I added enough frames

[vernal magnet]

what is roll of this gif? Alert?

[elder sorrel]

From what I'm reading duel, afaik there is no option to test Tiltify alerts. An Actual donation will have to go through.

I can't see the Alert Box / Goal Widget either as I have to sign up for Tiltify but bout to head off to bed. Can ask though from a Staff member if they have em on hang when 1 gets the chance.

[foggy cliff]

ok thanks

how is it even supposed to work?

do I need to set up a widget on one of my overlays?

[vernal magnet]

g/n @elder sorrel thanks for the help!

@foggy cliff yeah it would be a widget.

[foggy cliff]

Thanks

[vernal magnet]

@rain imp is your gif a background animation or an alert or what

[foggy cliff]

It's very confusing SE justs pops you back here with no explanation for how to actually do anything with this integration

[elder sorrel]

Have you checked the article yet in #announcements ?

[foggy cliff]

I'm looking at it now, thanks

it looks like the widget is duplicating the "tip event" animation trigger from my original overlay

[gusty heath]

Any reason why I can't select G2A Pay as a payment processor? only have an option to connect paypal atm

[vernal magnet]

@gusty heath you in supported country?

I can't use it in Canada

[gusty heath]

I'm in the UK i'd assume that would be supported?

[vernal magnet]

So you can't click on the "Connect" button?

[gusty heath]

I just don't have the option fullstop it's not there. only PayPal connect

[vernal magnet]

it's got to be your location my best guess, just a user like you.

[gusty heath]

Here's my dashboard

[vernal magnet]

Try activating a USA VPN and log back in see if it shows up

SE.Pay is available for streamers with more than 100 followers, with a bank account in one of the following countries: Austria, Belgium, Czech Republic, Finland, France, Germany, Ireland , Italy, Netherlands, Poland, Portugal, Spain, Switzerland, United Kingdom, United States If you meet these criteria and don’t see SE.Pay, please contact support.

have more than 100 followers?

[gusty heath]

No that'll be it then I suppose

[vernal magnet]

yeah

[gusty heath]

Great thanks for the help mate 😃

[vernal magnet]

you bet!

[formal mountain]

I need help please. I try to stream with discord open to hear my friends when we play while streaming. But i cant hear my friends through my livestream. I hear them in my headset but the voice chat wont go through into my stream. I have tried putting discord into another output then recapture it into my livestream, however i cant hear them then. Plz help and thx

[sacred narwhal]

ideal module by donation dont work on gmail accounts adress any idea whats the problem ?

[fallow pagoda]

my stream is really bad guys

i cannot solve the issue

https://www.twitch.tv/videos/439804247##

i even dropped the game resolution from 2k to 1080p

[rare rivet]

Hello guys, anyone familiar with KappaGen around? I've checked all guides/tutorials and the widget simply refuses to show the emotesplosions on any type of option (follower, sub, host, tip, etc)

[stuck saffron]

has anyone solved the issue of donations not showing up on alerts? im importing alerts from slobs

[lament blade]

@fallow pagoda try streaming in 720@60 fps instead of 1080 😃

see if that changes anything

[fallow pagoda]

thanks, ill try

[grave python]

@fallow pagoda quality settings

post OBS logs, seems like it is frame missed due to rendering lag or skipped frames due to encoding lag

[stuck saffron]

does anyone know why donation alerts keep being missed?

all other alerts work except my donations

[fallow pagoda]

@grave python hi, do i post it here or on helpdesk

https://www.twitch.tv/videos/439818368

log

[grave python]

hmm

12:56:36.372: Output 'adv_file_output': Number of lagged frames due to rendering lag/stalls: 23 (0.2%)
12:56:36.372: ==== Recording Stop ================================================
12:56:36.372: Video stopped, number of skipped frames due to encoding lag: 48/29442 (0.2%)

but this isnt much

disable xbox game stuff by windows

run obs as admin, do a full screen cap

of the game

and then try

[lament blade]

does anyone know any overlay services that are actually good

[cyan gale]

Hello, I need to share one of my streamelements overlays with a customer. How do I do that?

[grave snow]

Is there a list of all !cmd options?

[minor copper]

https://i.imgur.com/cniTQHD.png

https://i.imgur.com/mZpqSAf.png

why is my follower goal not showing ??

[elder sorrel]

@minor copper Where do you have your Overlay Source located in OBS? Is it above your Game Capture?

[minor copper]

@elder sorrel yes

https://i.imgur.com/p2vs3Ey.png

also half chat is off screen

i did everything the guide said on the website

[elder sorrel]

🤔 Is your Overlay 1920x1080 in OBS

Also can you can in the StreamElements Website -> My Overlays if it's listed 1080p?

[minor copper]

https://i.imgur.com/aetMG8Y.png

i had it on 1440p

@elder sorrel thx for the help

[lament blade]

why can't i see my dashboard anymore in SE LIVE

[elder sorrel]

Glad you got it, Veedubman!

Going to #helpdesk-selive, Darkur

[grave snow]

Is there a list of everything that can happen in !cmd options?

Also, can I set user level when creating a command in chat with !cmd add

[nocturne pelican]

@grave snow You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

[elder sorrel]

Correct to both

[rustic mist]

something weird is happening with my scenes in OBS

they are all really distorted

[modest sail]

Is there a possibilty to rename the Streamelements bot?

[elder sorrel]

Distorted?

Yes, Sino! You using OBS.Live?

[modest sail]

Yus!

[rustic mist]

yeah like blocky and what not

just took an update to obs

[elder sorrel]

Check the pinned messages in #helpdesk-selive

It's the first one, Sino

[rustic mist]

i dont see anything there in pinned regarding this issue?

[modest sail]

Thanks American ~

[elder sorrel]

Maybe try restarting your computer if any luck, Antinull. 🤔

I did the update yesterday as well but no distortion came from my end.

[rustic mist]

i did

[elder sorrel]

This only started to happen after the update with OBS.Studio?

[rustic mist]

yes

[nocturne pelican]

@rustic mist For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[rustic mist]

its literally with the obs live update and overlays tho?

[elder sorrel]

OBS.Live is a Plugin for OBS.Studio for Activity Feed, Twitch Chat, Custom Bot Name & Hot Keys.

Is it distorted as well in the Overlay Editor for your Overlay?

[rustic mist]

no

[olive bloom]

@wanton mango the {gifter} tag works, just like you said, it just needs a nudge from an actual gifted sub, so all good! Thank you very much!

[cyan delta]

Hey guys, how can i create a chat command that converts currencies? Like euro to usd etc. Please ping me if you answer so i dont miss it

[flint barn]

I'm getting the error: "roleplay missing scope invitations:manage" when I try to redeem shared access. But this error message is a bit odd. Is there a maximum of manageable channels? I tried it with a different account and it worked flawless. Is there any subscription/option to increase the number of manageable channels? I think I hit the maximum but I couldn't find any max declared on the help page, does anyone know something about it?

[spiral ether]

Hey, Where did the Stream Information tab go from OBS ? I used to be able to set title and tags from OBS.

[wheat stag]

Just got OBS trying to start streaming but it says unable to connect, and to check key. I did but still not working, please help.

[elder sorrel]

On OBS.Studio -> Settings -> Connect

[wheat stag]

@elder sorrel Thank you!

[zinc granite]

i stream with streamlabs and have streamelements as bot. My watchtime command doesnt work! It says 0 seconds to everyone. i have enabled Loyalty settings to. What to do?

[elder sorrel]

Have the viewers been watching for more than 10 minutes during your Live Stream?

[nocturne pelican]

@zinc granite 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly. There is no direct link between watchtime and all-time points. It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time. Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[zinc granite]

@elder sorrel yes, some viewers have watched over 5hours, but i dont care about the point system, just want ppl to see how long they watched my stream in hours and minutes!

But it only says "0 seconds"

[elder sorrel]

What's your Twitch name?

The one in your Discord Profile is not showing up.

[zinc granite]

bauzaz is my twitch!

Im offline atm

[narrow coyote]

Watch time uses the loyalty points system to track. If you don't have that enabled, then you will not have any watch time being tracked

[zinc granite]

Thats the problem tho, i have it enabled, and it doesnt show watchtime anyway.

only 0 seconds 😦

[elder sorrel]

I see you have Multiple Bots.

Which Looks like Nightbot doesn't like SE

[zinc granite]

Haha i tested nightbot, but it didnt work, thought i took it away

now it would work

U have any idea? @elder sorrel

[elder sorrel]

I don't. Are you able to stream right now? Cause the only way we can test is I'm in your chat while you're streaming.

I have the time right now as will be going to lunch soon.

[zinc granite]

okey, i can stream!

[elder sorrel]

Ready & waiting

[onyx sapphire]

Yo. My follow alerts haven't been working in my stream lately. Streamelements hasn't been picking up on them

[elder sorrel]

Let me know if your activity feed got an update.

[lament blade]

hi, why cant i stream csgo?

[onyx sapphire]

Nope

[elder sorrel]

One thing you can try is parting the bot, sign out of Streamelements through the website, sign back in & join the bot again.

[onyx sapphire]

Ok. I'll try that and get back to you

[elder sorrel]

@lament blade Don't know what you mean.

Are you getting some kind of error when you try?

[onyx sapphire]

@elder sorrel I did the bot thing. I can try refollowing using my bot account

[elder sorrel]

Give it a shot.

[onyx sapphire]

It Worked!! Thx!

[elder sorrel]

No problem

[lament blade]

how do i add overlays to my obs?

[modest sail]

You have to add a Browser source if you created the overlay in SE

[lament blade]

and then what? sorry i have no idea what im doing

Hey, Is there any support guy on rn? I am trying to give a small tip to a streamer and when I enter my card it gives an error which says payment refused.

Please help me solve this, I am sure my card is valid and has balance

[modest sail]

No worries, Coder, you should get the Link for your overlay from SE here: http://prntscr.com/o2l3j2

And then you launch OBS and in the section Sources you create a new Browsersource. In the url bar you paste the overlay link you just copied

[bronze stirrup]

Does anyone have a good customizable donation goal box? I feel the default one is a bit lacking on customization features in terms of how it looks and such

[narrow coyote]

Check #widget-share otherwise you would need to code one yourself using the custom widget

[swift furnace]

When working with a custom widget, where do the results go? The line "console.log(results);" implies there is a console where we could possibly see results

I am trying to make the emote combo widget work for me with sound only, and having no luck. I don't know if my customization is the cause, or if the widget code is flawed in general

[narrow coyote]

Best to ask in #dev-chat

[full geode]

Hello! I set media share in the overlays yesterday. Media share was working perfectly. But now media is not showing in overlay and not playing in the overplay at all. What might be wrong?

[dark yacht]

Why does this say no data? https://roquetv.nl/i/vtm.png

But I have top subs

[swift furnace]

@narrow coyote TY

[solid bobcat]

Hi everyone! Sorry to bother you all on Fathers Day but is there anyone that could possibly help me? I'm trying to get my Alerts that I transferred over from StreamLabs to work and not having luck!

[strong kernel]

It looks like you have custom CSS enabled for your alerts. You'll probably want to disable it and then adjust text position for your alerts.

[solid bobcat]

ok. Will that allow the animation to show up?

[strong kernel]

Yes.

[tawny bay]

so my store redeem alert are using the item preview picture instead of the GIF i made. This only happens on some items while other items use the GIF. All items with a preview image

[strong kernel]

@tawny bay Can you give an example of a store item that isn't showing the correct image?

[tawny bay]

my free sub does gif while acolytes mods/weapons do the picture for preview

[strong kernel]

To be clear, which of those isn't working correctly?

[tawny bay]

I've only had 4 used so far

acolyte mod + Akjagara Prime both used preview image

[strong kernel]

Okay, let's make this simpler. Please redeem an item that did NOT work correctly previously so I can watch the behavior.

[tawny bay]

redeemed

[strong kernel]

That appears correct.

[tawny bay]

that's the preview image

not the GIF

[strong kernel]

Yes, the preview image is always used.

If there is no preview image, it uses the one in the store redemption widget.

[tawny bay]

and all of them have preview images

yet some use this which i want

[strong kernel]

The preview image is always prioritized over what you put in the widget.

[tawny bay]

and no way to override?

[strong kernel]

Remove the preview image.

[tawny bay]

seems quite pointless since a preview image is for the store link to help someone but whatever

and inconsistent as some with preview images do not use the preview image while others do lol

[strong kernel]

Redeem one that you believe uses the widget's gif.

[tawny bay]

done. i also got last night stream proof

[strong kernel]

Still the preview image.

[tawny bay]

I'll find the clip last night

[strong kernel]

At any rate, to reiterate the behavior:
The redemption will use the preview image. If there is no preview image, the widget's set image will be used instead.

This is intended.

[tawny bay]

inconsistent and a bad idea

[solid bobcat]

@strong kernel Thank you that worked. I'm now trying to figure out why some of my alerts are larger than others. How can I increase or decrease the size of the grey box inside the widget outline if that makes sense lol

[tawny bay]

you also so far can't remove a preview image from a item. Only replace or delete the entire item from the store.............

[agile creek]

Hey I stream and there is shooting delay I woudl shoot and about ten seconds later it would make the shooting noise