helpdesk-twitch

[cedar lynx]

your donate link is to streamlabs tipping page, not streamelements. that is why @red trellis

[red trellis]

Is not my channel

I do the channel of Daddy_Law_69

and I try to help him out on this

wait I need to remove the 2nd link

if I have 2?

[cedar lynx]

he also has a Streamlabs link

[red trellis]

Yes he does

Oh ok

let me check

Thanks

[cedar lynx]

the StreamElements one needs to be an image panel linked

[elder sorrel]

@pulsar gulch Create a new overlay & duplicate your alerts to the blank one

[pulsar gulch]

thank yaa

[red trellis]

I just removed the link from the donations panel and put the streamelements one

retesting it now

That worked

[cedar lynx]

yay!

[red trellis]

Wait though.. No offense if the link is changed back to streamelements will the bot name remain?

[cedar lynx]

not sure. I don't think so though. I think you can link both but the StreamElements one has to be there as an image panel link

[red trellis]

Oh Ok

Doesn't matter having 2 links anyway

Thanks @cedar lynx for the help

[cedar lynx]

happy to help!

[spice remnant]

Hello!

Are others having issues where twitch and streamelements do not show someone subbed? every other alert is working fine

The people that subbed got their loyalty badge, but nothing shows anywhere on my end they subbed.

[upper pendant]

Is there a chat command for turning off timers?

[tight harness]

@upper pendant No, it is currently done solely through the Timers page, is this a feature that you would like to see?

@spice remnant This sounds like they didn't share it

!share

[nocturne pelican]

Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[upper pendant]

@tight harness I'm not really sure after thinking about it. Wouldn't want normal mods to be able to do it and any other mods would likely have dashboard access.

[spice remnant]

Oh! That would make a ton of sense. Thanks Sean

[tight harness]

No problem 😃

@upper pendant Good points, if you do think of anything you'd like to suggest you can post your ideas on our official ideas board: https://strms.net/ideas

[scarlet raven]

Im trying to stream through a capture device called avermedia. However the frames drop to almost 16fps. the cpu is usually at about 22%. But i dont know what a good resolution would be for streaming from a ps4

[eternal thunder]

I got a question, When i want to upload a image to my overlay it doenst add the image. I keep pressing upload but it wont actually upload the image. Its my logo and i wanna add that in the overlay. Can someone help me is this a common problem?

[strange willow]

okay this is a dumb question but how do i put the overlays into streamelemts?

[tight harness]

@eternal thunder What browser are you using? Also, after clicking on Upload are you then going through to try and select the files?

[nocturne pelican]

@strange willow To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[tight harness]

@scarlet raven Your question would be much better suited for #helpdesk-selive

[eternal thunder]

Im using microsoft Edge

[tight harness]

Try with Chrome please, Chromium browsers work much better with our site

[eternal thunder]

Allrighty will check

Problem is chrome is so damn slow at mine

Fixxed it thanks!!

[tight harness]

No problem 😃

[marble ore]

Hi can you help me?

Hostname found, but no data of the requested type. This can occur if you have bound to IPv6 address and you streaming service only had IPv4 addresses (see setting = advanced)

such a mistake

can not open broadcast

[mighty dock]

I was wondering if anyone could help. So I changed my twitch name last night and since then Stream Elements has stopped working on my channel. I've demodded and demodded the bot several times and I've looked on the website to see if there's a fix and found nothing yet. Not sure if I can fix it

[tight harness]

@mighty dock Click on Part Channel on the dashboard, click on Sign Out, sign back in and then click on Join Channel on the dashboard

[zinc oak]

my stream has just been a green screen and i cant fix it

[mighty dock]

I got it, thank you @tight harness 😁

[rare shoal]

how do you reset you goals so its weekly and not all time

[strong kernel]

Goal progress is controlled at https://streamelements.com/dashboard/session

[rare shoal]

thx

[steel dagger]

Hi, is there a setting in media request to stop the next video request from automatically being queued after 20 seconds?

[jolly flame]

some of my viewers are saying the donation page won't load or they get an error, any idea?

[tight harness]

@jolly flame Looks good from here, most likely something on their end, like a browser extension or setting (such as cookies being diabled) blocking their access

[stone remnant]

hey guys really knew to this any help to set it up or

[strong kernel]

For an initial setup guide: https://strms.net/welcome

[jolly flame]

@tight harness aye it was working ok for me too, apparently one of them tried incognito and it worked fine

[tight harness]

Probably an extension then

[copper bobcat]

Is it possible to make the Subscriber Goal bar have "Current Subscriber Points / Goal Number"?

[strong kernel]

You could use the Sub Points widget and just do i.e. {points}/100 or whatever goal you wanna set.

[copper bobcat]

But it couldn't be a bar that fills up?

[strong kernel]

No, there's no goal bar specifically for points, just for subs in general.

[merry geyser]

When withdrawing tips from SE.PAY how long does it take to receive the tips?

[strong kernel]

Depends on the tip, but in general it's a bank transfer and takes the typical time you'd expect for those.

[merry geyser]

Ok thank you... So doing it through PayPal would expect the same time span?

[strong kernel]

Paypal's Paypal, and while I'm pretty sure that's a bank transfer too, they can take extra time to process it as well. So I'd say at least just as long.

[merry geyser]

Lol 😂 Thank you!

[winter bay]

How do I add the overlays from the website into the software?

[nocturne pelican]

@winter bay To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[shell marlin]

Hello! How can I make something like that?
the name above inside a "square" and the message below inside another "square"

[strong kernel]

That looks to be a custom coded alert.

[shell marlin]

I see

[edgy pilot]

hi

how do i get my chat stats page to work?

[nocturne pelican]

@edgy pilot Please connect your Twitch and/or YouTube channel with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[edgy pilot]

i did mate

[strong kernel]

You're not displaying it in your profile.

[edgy pilot]

now?

[strong kernel]

Great. Thanks. Did you recently rename your Twitch account?

[edgy pilot]

no

unless 5 months is recent

[strong kernel]

What was the old name?

[edgy pilot]

galtbeast

[strong kernel]

You're all set.

[edgy pilot]

thanks

[winter bay]

My game capture never brings up the game. It just stays black?

How do you fix this?

[nocturne pelican]

@winter bay For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[lament blade]

I'm confused. What link do i give my viewers for them to request media?

[strong kernel]

In the case of paid requests, just your normal tipping page link

Free requests can just be done with the bot using !songrequest or !sr followed by the YouTube URL or name of the song.

[lament blade]

thanks!

[pure prairie]

Assistance required

[nocturne pelican]

@pure prairie Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[pure prairie]

Every time i stream or record all it shows is a green screen

[strong kernel]

What version of OBS in the top left?
What version of OBS.Live in the bottom right?

[pure prairie]

obs 23.1.0
obs live 19.5.27.394

[strong kernel]

Set the color format in OBS to i420. In OBS: Settings > Advanced > Video > Color format = i420.

[pure prairie]

Oh my god it worked thank you

[worthy musk]

hey guys how do you change teh title of twtichg stream in obs

[strong kernel]

You can do so in the menu in the top left of the activity feed if you're using OBS.Live.

[worthy musk]

im using obs live

[uneven hinge]

Is there a way to do subscriber giveaways? ie after 5 subs then trigger a giveaway

[strong kernel]

Giveaways are triggered manually.

[pure prairie]

Anyone know how to get my overlay to show on stream

[nocturne pelican]

@pure prairie To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[kind epoch]

Hi is there a way to import streamlabs obs overlay files ?

[strong kernel]

Look in the StreamElements menu in OBS.Live.

[kind epoch]

Where do the imported files go?

[strong kernel]

To your account.

[kind epoch]

In the se dashboard?

[strong kernel]

Yes.

[kind epoch]

ok

[brittle rampart]

Any way to test ChatBot's Chat Alert Modules?

[merry raven]

Hello question

[zenith widget]

@brittle rampart Unfortunately, no.

@merry raven hello, we have the answer

[tardy mulch]

question, is there a chance to get the name of the game im playing in twitch, into an overlay?

[zenith widget]

Unfortunately, no.

You can have the chat bot say the game, but thats about it.

[rustic badge]

i am trying to get 2 pc streaming but they wont connect with the obs plugin'

[nocturne pelican]

@rustic badge For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[polar meadow]

Can you install third party overlays in streamelements like example buy a overlay from nerdordie u like or visualsbyimpulse

[cedar lynx]

I believe a lot of folks use nerdordie with StreamElements

[polar meadow]

so after buying a theme how would I go about installing it into streamelements since its browser based

[cedar lynx]

just let us know what theme you bought and we can help you out

[polar meadow]

there a few on nerdordie and visualsbyimpulse i like ofc they are not included in the obslive theme section

ok

thanks for the help i guess now its finding what overlay I want hahhaa

[pearl flint]

Um my song command is very broken

[worthy dawn]

Hallo i linked alerts from streamelemts to obs. But they get frozen or lag when they pop up. Do i need any special settings?

[cedar lynx]

if you're using animations at all, that puts more strain on your PC for rendering. can cause issues if your CPU usage is high @worthy dawn

[worthy dawn]

So close some background tabs?

Maybe it dont get frozen or stuck

[cedar lynx]

yeah reducing overall CPU load will help in general 😃

if it's related to that, it should help. if you're still having problems after reducing the load let us know

[pearl flint]

Any ideas why the bot is saying my name in the song title?

[cedar lynx]

very odd, does that happen for all songs @pearl flint ?

[worthy dawn]

Lets go thx ill try that 😁👍

[cedar lynx]

(also I'm not an expert on the song requests stuff so another support person may need to step in for that one)

[pearl flint]

@cedar lynx any song in the backup queue

[pearl flint]

figured it out @cedar lynx

THe song command works like this: @user, current song: {song name}, requested by {requesteduser} {songlink}

Since theres no requested by for the backup it just skips that. so it looks like the songlink requested

[cedar lynx]

ahhh good to know! glad you figured it out 😃

[pearl flint]

😃

still not sure why it put my name in the title

Nevermind

I dont even wanna talk about it

[spare mason]

How do I get all my features on my stream such as overlay and media request on my stream

[nocturne pelican]

@spare mason To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[pearl flint]

How do I give everyone in my chat points?

[cedar lynx]

!addpoints all ###

where ### is the number of points you want to assign

[pearl flint]

Thx

[carmine crow]

Anyone know how to make a Tweet out the stream command 😃

[cedar lynx]

what do you mean by that? a link to a Tweet in chat or actually posting to your Twitter account?

[carmine crow]

A command so people can tweet out the stream @cedar lynx 😃

[cedar lynx]

what do you mean by "tweet out"? post a new Tweet to their profile? retweet your live announcement tweet?

[carmine crow]

Sorry, just so any viewer can tweet out a link to the stream 😃

[cedar lynx]

I'm asking you to clarify what you mean by "tweet out" -- there's no command that will automatically send tweets on behalf of your viewers due to authentication and privacy issues

so if you clarify what you want them to be able to do I might be able to recommend something that helps them without directly tweeting on their behalf, which is impossible to do

[carmine crow]

Post a new tweet to their profile, I've seen some do similar

[cedar lynx]

Look into Twitter intent links

https://developer.twitter.com/en/docs/twitter-for-websites/web-intents/overview.html

you can create a command that includes a Twitter intent link with preset text like "Tune in to Potato's stream with me! They're live at <your twitch link>" so when they open it all they have to do is click "Send Tweet" or whatever

[carmine crow]

Thanks very much @cedar lynx ❤

[cedar lynx]

np! keep on innovating

[native garden]

my followers arent loading in the obs streamelemtns app

[cedar lynx]

try clicking the "refresh" button in the upper left hand corner of the dock

it's a little arrow going in a circle

[native garden]

dont see it

reload overlays?

[stone current]

anyone here able to help me figure out how to get twitch chat showing over my fullscreen game 1 monitor for reasons

[native garden]

nope

[cedar lynx]

@stone current use the Twitch chat widget in your overlay

@native garden see the screenshot I just shared

[native garden]

dont see that

[stone current]

that only shows for the stream and doesn't go over my actual game tho which is my issue, i don't want to have to alt+tab to read every message

@cedar lynx

[cedar lynx]

@stone current I would recommend setting up chat on a tablet or a laptop then. you would have to talk to whoever made the game to see about modifying actual game play to integrate twitch chat

[stone current]

tis' fortnite that which i play so i don't think integrating twitch chat would be done so fast

[cedar lynx]

@native garden did you check your filters?

[native garden]

filters?

they are all on

[red trellis]

Is there a command I could enter in chat to dissable certain commands being able to be recalled and then another command to re-activate them? I have some sound snipets for people to redeem but want to control when they can redeem them and when not. I have created aliases for the commands to be redeemed by a normal command so I want to know if I can dissable and enable them via a command in chat so people don't spam them too much

[cedar lynx]

I use custom redeem commands and add cooldowns to avoid spam

[earnest idol]

Anyone around who can help me with dropped frames ? Ive streamed the last few days without any problems and out of no where my frames drop like crazy today

[fickle night]

Hey!

I'm having issues when switching scenes,
Some overlays and media do not load when I switch between one scene and another.

[tight harness]

@earnest idol Reasons for dropped frames can be found here: https://obsproject.com/wiki/Dropped-Frames-and-General-Connection-Issues

@fickle night Do you mean don't load at all or take a little while to load?

[half torrent]

Hey guys! Anyone have any tips on the best way to figure out when Twitch is going to payout? I've been paid once before and want to know when to expect the next payout as I'm broke as hell haha

[fickle night]

@tight harness Don't load at all,

Usually have to refresh browser source or switch from one scene to another

[wanton cave]

Is there a way to stream to both youtube and twitch?

[twin sentinel]

@wanton cave Are you affiliated with twitch?

[wanton cave]

I don't think so.... why?

[cedar lynx]

@half torrent https://help.twitch.tv/s/article/affiliate-payout-faq?language=en_US

@wanton cave services like https://restream.io/ allow for this but if you are affiliated on Twitch you cannot stream to multiple platforms at the same time

[tight harness]

@fickle night You could try refreshing your browser source's cache. There's a button 'Refresh cache of current page' in the properties of the browser source

[wanton cave]

Ah, what are the affiliate rates for twitch?

[red drum]

For the mobile app there is only one alert box and you can't change it right?

[cedar lynx]

@wanton cave https://affiliate.twitch.tv/

[wanton cave]

thx

[cedar lynx]

@wanton cave more info also here https://help.twitch.tv/s/article/joining-the-affiliate-program?language=en_US

[twin sentinel]

@red drum You can copy your alertbox to your mobile overlay and it will be applied to your mobile app overlay.

[wanton cave]

oh rip, we only got three followers lol

[red drum]

@twin sentinel move to #helpdesk-mobile as I don't understand

[fickle night]

@tight harness Do I need to do this every time?
It tends to happen at least 3 times per stream

[wanton cave]

Where's a good place to advertise my channel then?

[cedar lynx]

not in this discord @wanton cave 😃 if you search around there are Discords specifically for that

[wanton cave]

I know, I'm just trying to find somewhere good, 😃

[tight harness]

@fickle night You shouldn't need to refresh cache manually, but it is just a diagnostic step in case that is the issue. If you're still having problems you could consider sending in an issue report through the menu within OBS.Live: StreamElements -> Report an Issue

That will also send in OBS logs for us to look into, should the issue persist

[fickle night]

@tight harness No worries, thanks for your help

[tight harness]

[half torrent]

Thanks @cedar lynx

[weary trench]

how do i make it so whenever im streaming it shows all over the page and so you can see thescreen even before im in a fullscreen game

[cedar lynx]

what is it you want to show all over the page?

[cobalt kindle]

Is there any way to add a counter to the broadcast which can be manipulated (added and subtracted) by moderators in chat?

I know there's a counter in Streamlabs. I don't see where I would do that with SE

[cedar lynx]

check the count variable https://streamelements.com/dashboard/bot/commands/variables

[cobalt kindle]

Thanks. I'm not great with formatting new commands and text with variables. I'll give it a shot though

This looks like it's all about chat. No way to display on screen

[cedar lynx]

that's how moderators can manage the counter

then you use the bot counter widget in your overlay

[cobalt kindle]

Ah, okay... thanks. I'll check it out

Yeah. I'm not understanding how to set this up. It's not responding

Clearly missing a step.

Like, if I had a programmers mind, cool, but variables aren't beginner friendly at all. I'll keep tinkering with it

[cedar lynx]

yeah the default commands and command templates are for beginners. making custom commands to do custom things is a bit more advanced 😃

[cobalt kindle]

I can't get the bot to respond at all

Is it a !count command? Can I not alter it?

[cedar lynx]

you should set up a custom command

[cobalt kindle]

All I want are two counters that can be manipulated by chat.

I did that, but the bot doesn't even respond to it. I have like 50 custom commands and they all work fine, but the variable thing is throwing me

[cedar lynx]

what are you putting as the response content in your custom command?

[cobalt kindle]

So there will be a Pushups one, and a situps one. I'm just wanting to call the counters pu and su

I have a !pu command which currently responds There are currently ${count pu} pushups owed.

Except it doesn't respond at all

[cedar lynx]

sometimes stuff gets stuck in the cache. I'd disable and reenable the command again

[cobalt kindle]

Negative.

Every command I've ever made has been usable immediately.

[cedar lynx]

negative as in you won't try it because of past commands that worked, or negative that you tried it and it didn't help?

[cobalt kindle]

Negative as in, tried it, and it doesn't work

I'd never not try something you recommend.

😛

[cedar lynx]

I figured but just wanted to check

it shouldn't matter but you could also try with () brackets instead, just to see if that makes it go

so $(count pu)

[cobalt kindle]

For the overlay, it appears just fine.

[cedar lynx]

hmm

[cobalt kindle]

But it doesn't respond

It's always 0 on the counter

and there's nothing in chat replying to me

[cedar lynx]

and other commands are working right now?

just making sure we've ruled out the basics

[cobalt kindle]

Yup

[cedar lynx]

can you do me a favor and logout and log back into your StreamElements dashboard and try to recreate the command?

[cobalt kindle]

Also your window keeps going like this with me... been doing this for over a month

[cedar lynx]

oh well that looks frustrating. are you using Chrome?

[cobalt kindle]

Firefox

[tight harness]

I see the issue here

The command is set to only reply when you are online in that screenshot

If you change it to 'both' it will reply now when you are offline too

[cedar lynx]

just saw that too!

Legendary indeed

[tight harness]

[cedar lynx]

but also, as for UI issues it's always going to be a smoother experience in Chrome

[cobalt kindle]

Making changes...

Okay, so using !pu works now, but it adds 1 to the counter.

I'd like a way for people to reference the current count without changing it, and then a way for moderators to add and subtract from it

Oh, I see. $getcount

Didn't see that one. Making changes

[elder sorrel]

[cobalt kindle]

okay, so I'm still stuck

I'm seeing ${count <name> <value>} which I assume is to set a custom value

Except no matter what I add with the command, it moves it up by 1

I was hoping something like !setpu 10 would reply with the counter being set at 10

[elder sorrel]

@grave lance I don't think there is an option to gift a streamer Discord Nitro via Twitch

[wanton mango]

Maybe something like this instead:

$(count pu $(1|'+1'))

Then doing:
!pu = adds 1
and
!pu +23 = adds 23
and
!pu 10 = sets counter to 10

[cedar lynx]

all hail fyrewire!

[cobalt kindle]

Don't want everyone to be able to add to it though. Just want everyone to be able to reference it - moderators add to it

So I've set an !addpu command for moderators

It's just not doing what I thought it would do

[wanton mango]

Ah, sorry, I thought pu was moderator. In that case make that command but for addpu/setpu and leave pu as $(count pu)

[cobalt kindle]

Yup. That's kinda what I have for the second bit there. Its the addpu and setpu that isn't working

I'm sure I'm missing something really simple

[elder sorrel]

@grave lance I don't think there's an official Discord Support Server. If my memory is correct it's only Events & Discord Developers

[cobalt kindle]

What do I have to change?

[cedar lynx]

try the code that fyrewire gave ya

$(count pu $(1|'+1'))

[wanton mango]

That count variable will automatically return the new value by the way

[wanton mango]

So you'd want
Added $(1|'1') bringing the total to $(count pu $(1|'+1')) (I think)

[cobalt kindle]

Yup that did it! Woot!

Now all I need is set

To set it to a custom value, and read out the total

Then I'll copy all of this to the su counter

Also, with this addpu command... if they accidentally miss the + sign, they are setting it to the new value

Which would be bad

So if I have 26 on the counter, and a moderator wants to add 5 to it, and they say !addpu 5 instead of !addpu +5 ...

That would be bad

[cedar lynx]

I mean there's not gonna be a way to foolproof using commands wrong

if they unset it they can just reset it to the last value

and then add the correct amount

or reset it to what should have been the new amount

[cobalt kindle]

"reset it to the last value" --- easily without knowing what it was already?

[cedar lynx]

if you have it on your overlay they can clip to see what it was

[cobalt kindle]

It won't be on the overlay all the time. Only on a specific scene

[cedar lynx]

but presumably they are paying attention to your stream and can switch it back

[cobalt kindle]

Maybe I'll just use it as a !setpu command already... that way, they can use that command for both functions.

[cedar lynx]

or add a getvalue to the message before running the + commands

so it's saying the previous amount first

[cobalt kindle]

Interesting idea. I like it. Something reading out like. It was ##. Now Adding ## pushups bringing the total to ## pushups owed!

[cedar lynx]

yep

that way it's tracked in the message directly

[cobalt kindle]

It will give the old value first then?

Before the add?

[cedar lynx]

presumably

I assume if you use ${getcount pu} before changing pu it should print the old value first

you'll have to test it though

[cobalt kindle]

I figured it would be submitting changes, and then reading out the result

Not implementing changes in line with the readout

[wanton mango]

!addpu - Added $(1) bringing the total up to $(count pu '+$(1)')

!setpu - Set pu to $(count pu $(1))

I think doing !setpu +1 would add 1 though

But doing !addpu and missing the + sign will just add that amount anyway. Passing no value does nothing

[cobalt kindle]

Negative.

[wanton mango]

Oh whoops, just noticed I think I have it the other way, hold on lol

[cobalt kindle]

You're awesome thank yo

[wanton mango]

I saved you pushups

[cobalt kindle]

😛

[wanton mango]

See edit

[cobalt kindle]

hmmm

now it's reading out the variable code

[wanton mango]

Using a plus will break it I think, which is what I tried to fix, but then it doesn't add and sets it instead.

[cobalt kindle]

I think it might be easier to just use a single !setpu command, and if they use a + symbol, it'll add to it, and if they don't, it'll set it to that.

With a readout that just gives the total after their changes... but can what anne was saying happen? Can it read the previous value first, and then the new value?

[wanton mango]

Maybe if you have the getcount before the count? 🤔

[cobalt kindle]

It still reads the command out like that though.

(from photo)

GOT IT!

[wanton mango]

I knew I wasn't losing my mind

[cobalt kindle]

Perfect. Thank you so much for your help. This will be awesome for moderators who are coming in to help fresh and didn't know what it was before

[wanton mango]

In any case, enjoy the pushups!

[cobalt kindle]

hahaha! They're paying for them.

😛

[ashen thunder]

@everyone can someone please help me

[nocturne pelican]

@ashen thunder Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[ashen thunder]

umm ok?!?! i am soo new to the streaming community and this is a major learing curve for me. i have a lot of questions and do not know how to do very much. all i know is that i dont know. i need help with alerts. i think

[elder sorrel]

We do have YouTube tutorials available that go over that to help get started.

As well the Knowledge Base in Streamelement's website.

Here is the guide for alerts: https://www.youtube.com/watch?v=8LVRd2X4HvU

[ashen thunder]

@elder sorrel this isnt helping im not understanding this overlay thing i dont get its so confusing i dont know how to do this i need to talk to someone and not type. i dont understand im on console not on PC soo i feel like i having to face more hurdles

[nocturne pelican]

@ashen thunder Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[elder sorrel]

If you're streaming directly from Console: Overlays don't work since they don't support browser sources.

Chat Alerts will still work by joining the bot to your Twitch channel & make it a moderator. The steps should be included in the link above 🙂

[ashen thunder]

thanks!!! @elder sorrel

[orchid prairie]

Hi, I've done this all steps, but I still can't find Custom Bot Name in my ground control. Can anyone help me?
Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

[tight harness]

@orchid prairie Your Support panel image doesn't link to anything, copy the tip link, edit the panel and put the link where it says 'Image Links To' 😃

[ashen thunder]

streamelements and streamlabs need to mak a button right at the beginning for newb bots like me that u click on what u are streaming from like capture card or console. this would have saved me and im sure others so much time efffffffffffff whatever im lost af . this isnt user friendly at all. im so confused and feel like a freaking idiot

[orchid prairie]

@tight harness so I need to put the link on my image also is it?

it's working! thank you very much

[tight harness]

@orchid prairie No problem 😃

[ionic prism]

Hello StreamElements bot dont login in my channel D:

name d4rkn0ob1k

[elder sorrel]

Did you click 'Join Bot' in the streamelements website?

[ionic prism]

yeap

[elder sorrel]

@ionic prism Try parting the bot & have it join again.

The bot is not listed as a moderator in your stream.

[cloud beacon]

not sure if this is a twitch or just obslive question i'm trying to set up a command that activates a source using $OBStimedSource("Alive", "16") but all i get is "$OBStimedSource("Alive", "16")" as the responce, can anyone help in more detail i have OBS websocket installed

[serene rune]

Can someone help me set up !watchtime on twitch? It do not work :/

[tight harness]

You enable loyalty in Loyalty Settings, then it updates every 10 minutes

!watchtime

[nocturne pelican]

10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly. There is no direct link between watchtime and all-time points. It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time. Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[vast frigate]

When I try to stream with OBS my twitch stream just has a green screen but you can hear the audio. Is it fixable?

[tight harness]

Try the following: Set the color format in OBS to i420. In OBS: Settings > Advanced > Video > Color format = i420

[vast frigate]

Oh okay, thank you I will :))

[wanton mango]

I might be about to post a text wall

@carmine crow saw your thing earlier and reminded me to try something out I've been meaning to do for a while. Made something similar previously but it was fairly inaccessible. This should make it super duper easy though

Tweet Generator Command

Command: !tweet - generates a click-to-tweet link that lets your viewers tweet out the stream.

You have two options: have a single preset tweet text or multiple tweet texts (using Pastebin, and one is randomly selected each time the command is used).

Single tweet text
Response:

$(customapi.https://api.thefyrewire.com/twitch/tweet?msg=YOUR TWEET HERE)

Example response:

Want to help the stream in another way? Maybe tweet us out! $(customapi.https://api.thefyrewire.com/twitch/tweet?msg=Hey, thefyrewire just went live playing $(queryencode $(game))! Come check him out! twitch.tv/thefyrewire)

Randomising tweet texts

1. Go to https://pastebin.com
2. Make a free account or log in if you already have one (this allows you to edit the paste later if you want)
3. Create a new paste - on each line, type a different possible tweet. If you want to specify the game, use $(args.1) as the variable
4. Note the paste key (the alphanumeric string in the paste link)
5. Add a new command as below and replace PASTE_KEY with your own. A random line from your paste will be selected and used.

Response:

$(customapi.https://api.thefyrewire.com/twitch/tweet?msg=$(queryencode $(customapi.https://api.thefyrewire.com/twitch/pastebin/PASTE_KEY?args=$(queryencode $(game)))))

Example paste:

Hey, come join the stream! thefyrewire is playing $(args.1) right now! :D twitch.tv/thefyrewire

Oh, so Fyre just wanted me to let you know that he's currently doing some $(args.1) rn :D twitch.tv/thefyrewire

This is definitely not Fyre forcing me to tweet that he's live now playing $(args.1) .... o_o (help me) :D twitch.tv/thefyrewire

Example response:

Want to help the stream in another way? Maybe tweet us out! $(customapi.https://api.thefyrewire.com/twitch/tweet?msg=$(queryencode $(customapi.https://api.thefyrewire.com/twitch/pastebin/TQQ7VA7E?args=$(queryencode $(game)))))

[carmine crow]

OMG! That is so nice! @wanton mango Thank you 😃

[lament blade]

My alert box doesn’t work at all, i got follows and hosts but the alerts don’t go off. I tested them all in the overlay editor.. then i checked the activity feed on streamelements and it’s not even picking up any recent activity. am i missing a step or something?

[cedar lynx]

try parting and rejoining the bot

[lament blade]

i did

[strong kernel]

@lament blade Please log out and back in to StreamElements.

[lament blade]

okay

[copper bobcat]

Is it possible to make !kappagen have a limit? I want to make it so subscribers can use !kappagen but no more than a certain amount.

[strong kernel]

Set a user cooldown on the command.

[lament blade]

that didn't work btw

[lament blade]

My se.pay isn't working

[analog badge]

Does anyone have a queue system that i can use i don't have one

[copper bobcat]

how do I enable bits for a stream element extension

[brazen beacon]

selam

yardımcı olabilecek bir türk arkadaş yok mu ?

[copper bobcat]

excuse me

[strong kernel]

@copper bobcat What do you mean?

[copper bobcat]

well i need to enable bits for the streamelement extenxion on twitch and I don't know how to enable it

@strong kernel

[strong kernel]

Please do not tag me. It's not necessary.

What do you mean "enable it?" Bits? Bits are available to Twitch Affiliates and Partners. If you're not one, you can't receive them.

[copper bobcat]

oh ok

[lament blade]

oh, it finally worked. thank you, i hope there will be no more problems now :3

[analog badge]

Anyone have a queue

i can use

[lament blade]

I need help to bots for my stream

[nocturne pelican]

@lament blade Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[lament blade]

Can you help me put boys in my stream

Bots

[strong kernel]

You can add the StreamElements bot to your chat by clicking the "Join Channel" button on the right side of your StreamElements dashboard.

[silver quarry]

I have a question regarding giveaways can anyone please help/PM me? Thanks!

[nocturne pelican]

@silver quarry Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[silver quarry]

Question: I want to do some giveaways on my channel, but I dont want people to use their loyalty points. I want it to be donation based where when someone donates a certain amount they get a 'ticket' or at least get entered into the drawing. Is there a service like this or do you offer this please?

[strong kernel]

There is not. Giveaways are by points only. You can allow people to gain points by tipping, but tipping won't just automatically enter someone into a giveaway.

[silver quarry]

ah okay that makes sense. So I could make it so the only way to earn points is to donate, but then I would have to reset everyones points up til now in order for it to be fair to everyone during my special event stream. I will find another way of doing giveaways. Thanks for the quick response!

[spice garnet]

where do i go to check out how to reset variables

without doing a editcounter command in chat

[analog badge]

For the 3rd time of no one to answer does anyone have a queue system i can use

[rustic lily]

i need help guys
im trying to stream and when i start streaming an error message comes up "invalid path or connection url. please check your settings to confirm they are valid"
if anyone can dm me to help i would appreciate it

[fading token]

Hi there, I just install the "Subscribers goal" widget and I don't understand why it indicated 215 subs while Twitch show me that I have 75 subscribers. Is this possible to show this second number ?

[strong kernel]

@spice garnet You can only change counts with the !editcounter command.

@analog badge There is no default queue system in StreamElements. You're on your own with coming up with something.

[analog badge]

Can anyone help me make a queue system?

[spice garnet]

$(count deaths $(1|'+1')) - i used this @strong kernel

thanks

to set it to 0

[strong kernel]

@rustic lily Check your stream key or make sure you're logged in on OBS.

@fading token Goal progress is controlled at https://streamelements.com/dashboard/session

[fading token]

Perfect ! thanks !

[analog badge]

Nethyr i know there is no default queue i was asking if anyone made their own

[strong kernel]

You've asked four times already. You're encroaching into the realm of spam.

[analog badge]

No one was answering me

[strong kernel]

So I answered you to tell you you're on your own.

Please don't continue to spam the channel with it.

[lament blade]

actually the alerts seem to only go off for certain people? it worked once but not for 2 others

[nocturne pelican]

@lament blade Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
• All auto host events with at least 1 viewer

[lament blade]

but i'm talking about the follower alert

who knows if the other alerts will even work either

[weak cave]

is there a way to urlencode ${args} ?

[strong kernel]

What do you mean?

[weak cave]

so if I do something like ${customapi.https://myapi.com/api?item=${1}} and a user does something like !command #$3%gont$

then the special characters aren't urlencoded

[weak cave]

thank you very much

[lament blade]

i saw u followed me to test it i assume?

[cunning junco]

how do I apply my overlays??

[nocturne pelican]

@cunning junco To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[heavy nymph]

How do I add a follower goal?

[strong kernel]

Add the Follower goal widget to your overlay.

[alpine scarab]

I need some help. I had to switch accounts because of my account being hacked and i am not able to switch the stream elements on my obs to my new account

[strong kernel]

You should be able to log out using the StreamElements menu at the top.

[alpine scarab]

Thank you

[pale bison]

Hey guys! I am having issues with setting a custom bot name. I found the pin in this channel and successfully got my newly created twitch-bot account to send the messages, but the name is not updating to what I change it to via Ground Control. It is displaying as if the newly created twitch -bot account is sending them. Even after relaunching GC and waiting. Any thoughts?

[strong kernel]

You can't just give it any name you want. It uses the name of the account you created.

Otherwise every 13 year old on Twitch would name it Ninja to try to make themselves look special.

[pale bison]

Oh, so in GC, what is the custom bot name field for?

[strong kernel]

That's a good question.

[pale bison]

RIP, ty for replying then

[viscid surge]

hello i need help trying to make my streamelement bot a sub in my chat

[strong kernel]

Are you a Twitch Partner?

[viscid surge]

no 😃 🔫

[strong kernel]

Then you gotta gift it a sub.

[viscid surge]

rip

[alpine scarab]

Is there a way to make a playlist for the media player?

[lament blade]

How do I import an alertbox to a different overlay?

@dense jackal

Okay I got it, but how do you now replace the images with the new overly to the old overlay's alerts?

[zenith widget]

@alpine scarab You make a playlist in YT and use it as a backup playlist

@lament blade In My Overlays -> big pencil to enter the overlay editor

[lament blade]

Thank you

[alpine scarab]

Thank you@!

[lament blade]

@zenith widget But what am I suppose to do from there? I want to replace the new overlay's images with my old alerts from the other overlay.

[zenith widget]

If you managed to import your SL alertbox

then you should have "IMPORTED STREAMLABS" something something overlay

then go into it and test out the alerts

[nocturne pelican]

@lament blade You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

@proper beacon Please abide by our server rules:

• No advertisement or stream promotion
• Respect ALL server members
• No NSFW/NSFL

[limpid marten]

Anyone able to tell me why my stream is blurry when there is movement? i have tried a variety of settings and cant seem to figure out what it is or how to fix it

[zenith widget]

Low bitrate and output resolution

Best place to ask is in the oBS discord imo

[nocturne pelican]

@limpid marten For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[limpid marten]

@zenith widget Thanks

[red trellis]

Hi. I want to do a custom command to redeem randomly a selection of redeemamble snipets I have in the store. I know how to make a command to redeem directly 1 sound snippet but can someone help with a code to redeem a random snipet out of a selection?

[cedar lynx]

${redeem ${random.pick "name_of_store_item" "name_of_other_item"}}

you can include as many as you want

[red trellis]

Thanks so much for the help

[cedar lynx]

[nova quest]

how do I change a quote on the quote list

[gentle imp]

delete it and add it again, I guess hehe

don't think you can edit

[cedar lynx]

seconding, editing is not possible

but according to the ideas board, it may be possible in the future https://streamelements.helprace.com/i242-upgrades-to-the-quotes-system

[nova quest]

awesome thanks

[lament blade]

Is it possible to have the media request quieten when you get alerts?

[tough zephyr]

is there a way to fix the offset of the event list and is there a way of reseting the event list?

[winter cradle]

via the dashboard >> Activity Feed, look at the widget data, and reset the labels.

[tough zephyr]

does it not reset while offline? i manually reset it like you said @winter cradle but it still shows on both obs and the overlay editor

[zenith widget]

Resetting the session, does not reset the event list.

Only way to reset the event list is to go here: https://streamelements.com/dashboard/session

and reset the labels

if I remember correctly the event list picks up only events/names from the labels section.

@lament blade Unfortunately, no.

[tough zephyr]

yeah, that diodnt work either

[zenith widget]

Well it actually did work, but it seems it did not reset the raid lables, which seem to also not be listed in the labels

[tough zephyr]

[zenith widget]

Time to report this.

[tough zephyr]

this is what i do best, break stuff (its actually my job)

[zenith widget]

[tough zephyr]

ãlso, no way to fix the offset is there?

[zenith widget]

what offset?

[tough zephyr]

http://prntscr.com/nxv293

name is mid, action is top

[zenith widget]

use the text settings

[tough zephyr]

i really dont see where

only thing i can move is shadow it seems

[zenith widget]

It seems that was intended - the event type to be like a badge

[tough zephyr]

:\

[stray ermine]

If I use streamlabs for my current stream setup but use streamelements as my chatbot... will the import feature carry ALL my setup over from the OBS so I can consolidate all my setup into one OBS?

[zenith widget]

The Import from OBS.Live will import all your scenes+widgets from SLOBS to an overlay that will be located in your "My Overlays" in the dashboard.

The other import from the Dashboard can help with loyalty and commands.

[stray ermine]

thanks, thats what I was hoping for

cheers !

[sick sentinel]

anyway to reset the follower goal?

[twin sentinel]

You can change the goal progress here: https://streamelements.com/dashboard/session -> goals tab

[tough zephyr]

sooo, @zenith widget my brain started working just now, are you gonna report it or am i gonnna report it?

[zenith widget]

Report what?

The label thing?

I already reported it as a bug

[tough zephyr]

yes, that, ok thank you

im old, my brain only works every now and then

[vague tinsel]

helloo

can someone help me

why cant i create an overlay?

[dire solstice]

Hello. My husband is having trouble with his bit cup. It's not working correctly. All other alerts work. We've reset everything. Bits aren't falling into the cup.

[vague tinsel]

so overlay option is not working atm+

[tight harness]

@vague tinsel Which browser are you using?

@dire solstice What is his username?

[dire solstice]

SteamPunkGears

[tight harness]

Am I alright to run some test events?

[lament blade]

I talked about this yesterday but.. my alert box just flat out doesn’t work and I followed a video to set it up in obs and everything. I logged out, logged back in. Parted the bot, blah blah blah. Maybe the audio isn’t working but that’s also a problem? I’ve tested the alerts and they work then but not when things actually happen during stream. Nethyr came to my stream and followed to see (ig) but then nothing was said about it 💀 I really wanna get this figured out lol

[dire solstice]

Sure. He's currently trouble shooting something else at the moment.

[tight harness]

@dire solstice When I test tip and cheer events it does drop into the cup, it is worth pointing out that only tips and cheers are set to fill the cup on this specific cup so the other events aren't set to do anything with the cup

[dire solstice]

It hasn't been working at all on our end. When people donate bits while live nothing falls in.

The alerts pop up but bits don't fall into the cup.

[tight harness]

They did in the overlay editor when I just tested it, will add the overlay to my OBS and give it another test

[dire solstice]

Yes, they show up in our overlay as well, but don't show up while live streaming.

He even replays a bit donation and those don't fall into the cup either.

[rigid shadow]

Im having an issue with game capture, I have not checked the box to capture steam overlay, but still obs is capturing it, any help?

[cedar lynx]

you'll be able to get more help for game capture in the official OBS Discord. this is a support Discord for StreamElements services, though we do what we can to offer additional streamer support as well we are not all nearly as well-versed in the nuances of OBS. 😃

[nocturne pelican]

@rigid shadow For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[rigid shadow]

ok thank you

[tight harness]

@dire solstice I'm not sure that replaying events is meant to, but I see that all of my test events fill up the cup just fine 🤔

[dire solstice]

There was a bit war in his channel the other day, and it wasn't working. Nothing was falling into the cup. Don't know what else to say or do?

[cedar lynx]

did you refresh the browser source cache in OBS @dire solstice

[dire solstice]

We've done everything, yes.

Reset, restart, refresh, delete, redownload, kick out the bot, reinvite etc

Made sure everything is up to date.

[dire solstice]

He's live. I just donated bits, and nothing fell into the cup.

[tight harness]

Talking to our QA department about it atm

[dire solstice]

Ok, thanks.

[tight harness]

Seeing as I can't replicate the issue

[glacial latch]

What's the easiest way to get a overlay done for my twitch

[cedar lynx]

use one of the overlays provided by StreamElements @glacial latch

[glacial latch]

Do I need to download it to my laptop or can I do it through my phone cause the phone app doesnt show anything about overlays

@cedar lynx

[cedar lynx]

overlays are cloud based so you don't need to download them. I haven't used the phone app so someone else would need to answer your questions about customizing for mobile, I'm not sure how it works. (volunteer support here.)

[glacial latch]

Ok I download it to my laptop

[tough zephyr]

@lament blade im not staff but, make sure your alerts arent paused, ive seen it happen before

[lament blade]

i tried giving my chatbot a custom name, but it instead uses my name

[merry sphinx]

how can I draw 3 people at the same time?

[tight harness]

@lament blade This would suggest you missed a step when setting up the custom name, very possible entered the oauth token for your own account, not the account you created for the bot to use

!rename

[nocturne pelican]

Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[tight harness]

@lament blade I've forwarded your post from earlier to our QA team

[lament blade]

@tough zephyr thank you for a reply even if you aren’t staff 😔 they aren’t paused. yet no activity is recorded except for 2 people which i’ve had more happen than that

o thank u

[tight harness]

I know they are already aware of this issue from yesterday's reports as well 😃

[lament blade]

okay i didn’t know that, thank you.

[tight harness]

Yeah sorry, meant to tell you I informed them earlier, my bad

[slender yoke]

Is there a way we can put items in the SE store into folders? Like have all sfx in one folder, physical perks in another, etc?

[tight harness]

@merry sphinx You can choose a winner 3 times in a row, just keep clicking in the draw a winner x amount of times

[rigid shadow]

I tried asking on obs help but they just keep ignoring me, does anyone know what can be causing obs to capture steam overlay even with the checkbox to do so unticked?

[tough zephyr]

you are screen capturing maybe @rigid shadow

[tight harness]

@slender yoke Not quite, but you can sort them by their item type which is a start

[slender yoke]

Hmmmm

[rigid shadow]

@tough zephyr no, im with game capture- specific window- title must match

[tight harness]

Odd 🤔

Maybe delete that source and re-add it

[rigid shadow]

Already tried that, same output

[tight harness]

Very odd

[rigid shadow]

I know thats why im asking 😦

maybe clearing cache helps? can you link me the guide to do so?

[lament blade]

okay i was able to get the custom name to work, but now the bot still posts as me as well as the custom name. how do i fix this?

[tight harness]

@rigid shadow For future reference, OBS questions should be asked in #helpdesk-selive
To clear a browser source's cache you go to that browser source's properties and click on 'Refresh cache of current page'

@lament blade Try restarting Ground Control

[rigid shadow]

I meant the obslive cache, Im not sure what files should I delete within appdata @tight harness sorry about the misunderstanding

[lament blade]

@tight harness i did that and now i can't test it because it's signed in as murdoabot

nvm

it works

thank you!

[tight harness]

No problem

[lament blade]

hey im looking fro help not sure if this is the right channel but soes anyone know how i can make a murch store or access it

[rigid shadow]

!cache

[nocturne pelican]

Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[rapid tusk]

Getting severe lag on Twitch but stream runs fine on OBS and in-game

[storm matrix]

when someone sub's to me while offline it doesnt show up in the events

any fixes to that?

[red shadow]

The watchtime command in my stream seems to be broken, but it used to work flawlessly. Whenever I run the command, the response always included 0 seconds for watchtime.

[lament blade]

is there a way to make the chatbot use the channel's emotes without gifting it a sub?

[tight harness]

@storm matrix That's because they need to share it to show in your activity feed and people don't tend to share subs when the streamer is offline

@red shadow This happens when Loyalty is disabled in Loyalty Settings

!watchtime

[nocturne pelican]

10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly. There is no direct link between watchtime and all-time points. It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time. Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[tight harness]

@lament blade If you're a Twitch Partner you can have Twitch give the bot a life-time sub, otherwise not without having it use your channel instead of a channel created specifically for the bot

[subtle gate]

How to get frankerfacez top emote data to work in chat stats?

[tight harness]

Try !emotes update in your Twitch chat

Then try a FFZ emote like LilZ

[lament blade]

How to make your stream not so laggy?

[humble ether]

Whats the easiest way to change a text widget through a command in chat by a mod, on a streamelements overlay ?? 😃 please tag me when u answer, if you do

[whole wolf]

My Kappagen emotesplosions aren't going off when I get a follower/sub

Oh wait, they are. Nevermind. lol

[tight harness]

@humble ether Which text widget? I know you can change the count ones in chat for example if this is what you mean 😃

[subtle gate]

The stats updates with lilZ but whenever i use the emotes i have active in my channel it's not updating those ?

[grave python]

@zenith widget r u having problems with some services?

[tight harness]

@subtle gate Did you try the command I posted earlier? !emotes update

@grave python Not that we can see, do you have any more details?

[subtle gate]

Yeah still don't work

[wheat ore]

how do i remove streamelemen from my chatbox

?

[strong kernel]

You can part the bot from your channel with the "Part Channel" button on the right side of your StreamElements dashboard.

[wicked hatch]

If I want to enable the bot to say something in chat about gifted subs how would I do this?

I already have the bot enabled and have most messages in chat set up but I dont see an option for gifted subs messages

https://gyazo.com/3c63bd35b54891da1740dea016a19d07

[strong kernel]

There's currently no chat alerts option for gifted subs.

[wicked hatch]

Aww, thanks anyway.

[humble ether]

@tight harness like any text widget, dont really care which one, 😛 I just mean what is the easiet way to do something like that,, (and not the counter no, i need it to be text input)

[wicked hatch]

And just to clarify and make sure I did it right the command I have set up at the end {msg} thats the message that the sub types correct or is it something else?

[strong kernel]

@humble ether That would be a custom coded solution. You're on your own with that one.

@wicked hatch Correct.

[wicked hatch]

Wish there was a way to test bot messages like these

is there?

[strong kernel]

There is not; it'll only react to actual events.

[humble ether]

@strong kernel hmm okay, but that would be some HTLM text then right? ... its fine for me,, but the person who needs it wants to be able to edit it and move it around him self, and has no chance in "coding" in changes,, that sucks,, it should be pretty easy for SE to implement something like that

[strong kernel]

HTML, CSS, JS. That stuff, yeah.

[humble ether]

Especially when you have the counter working with commands already

yeah i already made one that works with JS and CSS .

But thats not useful for this case unfortunately.

Hopefully something like that will get implemented soon,, having mods in chat be able to change text on screen would be a dream for many people i think

[strong kernel]

Why not? You can code in fields that can be edited like a normal widget.

[humble ether]

hmmm i mean,, can you code in so you get widget options for font, font size, color, shadows, line height, stuff like that?

[strong kernel]

You can, yes.

[humble ether]

really? . hmm.. thats unfortuantely above my skill level

But sounds cool

too bad noone has shared a widget like that in the #widget-share XD

[fallen needle]

Have the following problem Se.pay has been verified since Monday and until today I can not withdraw my money for help please

My username is Lets_crafter

[royal canyon]

I need some help. I added the wrong email to obs live for paypal and cant figure out how to change it

[strong kernel]

@fallen needle You were already responded to via email.

[tight harness]

[strong kernel]

@royal canyon Tipping settings section of your account on the site.

[fallen needle]

Ohh ok thanks

[royal canyon]

On paypal site?

[strong kernel]

No, on StreamElements.

[royal canyon]

Ah. Imma idoit. thanks

[fallen needle]

Ohh i'm a idoit im not can can read 😅

[digital sierra]

Hi, I wanted to create a command for jokes, that would pull a random joke. Is there a way to do this without adding each joke separately

[strong kernel]

A community member has created an API that can pull lines from a pastebin page.
https://thefyrewire.com/docs/api/

[storm matrix]

my currently playing doesnt work anymore in media request and in obslive

any reasons?

[slender magnet]

Hello. I would like to ask, if there's any known problem with the Twitch Bot?
In the chat where I'm in as a Moderator, it's down.

[strong kernel]

Which channel?

[slender magnet]

Lady

[strong kernel]

Has she tried to rename the bot?

[slender magnet]

Not today, I think. She tried it several times.

Sometimes it works. Sometimes not.

[strong kernel]

Tell her to completely disable the rename option.

[slender magnet]

I'll do.

Will this fix the problem?

[storm matrix]

Guys my currenty playing doesnt work since hours for some reason. Can anyone help me?

[strong kernel]

@slender magnet Please let me know when she's done so.

@storm matrix I don't understand what you mean.

[storm matrix]

in obs live i have on the bottom "currently playing widged" from media request from streamelements

it shows what kind of song im listening right now

but it stopped working

doesnt show anymore

[strong kernel]

It doesn't just automatically know what you're listening to no matter what. You need to be using the media request feature.

[storm matrix]

yea im using that

ive my playlist in media request feature

it was working until today

[strong kernel]

Skip to the next song please.

And make sure it's playing.

[slender magnet]

@strong kernel Seems like she disabled it now.

Bot is working again, as it looks.

[strong kernel]

Sounds like she didn't set up the rename correctly.

@storm matrix Skip it once and let it play.

[storm matrix]

still not working

[strong kernel]

Stop messing with it.

Skip once and let it play.

[storm matrix]

ok

till the end?

[strong kernel]

Just leave it alone.

Let it play and don't touch it.

[storm matrix]

ok

[slender magnet]

@strong kernel Okay. Bot works now again. We'll see if the rename function works at the next time. Thanks for the help and have a nice evening/night/day whatever.

[storm matrix]

still doesnt work

[strong kernel]

Please be patient while I look into the issue. Messaging "still doesn't work" will not make it go faster.

[storm matrix]

allright

[slender magnet]

@strong kernel Another information about the Bot didn't work case: Lady just said, that the Rename of the Bot was correctly.

[strong kernel]

@storm matrix It's a confirmed bug. We'll be looking into it, but there's no quick fix at the moment.

[weary anvil]

Hello guys, I got one question - maybe its a stupid one but im new to this.

I've installed a theme for my stream, and its automaticly installed on "Latest Sub" - I just started, so I got no subs.. I'd like to fix "Latest follower" instead, how can I do that easy?

Thanks.

[storm matrix]

allright

[strong kernel]

@weary anvil Delete the widget you don't want, go into the Widgets tab at the top left, and add the widget you want to use.

[weary anvil]

Does it automaticly pop up on the screen(twitch) when someone follows?? Similair to when other people have popups when people sub

[ripe nebula]

Anyone able to help me setup an alert box?

[weary anvil]

I think that I'm searching for the term "Alert box" like Krova

[fast tendon]

Why is my video feed suddenly not working?

[strong kernel]

@weary anvil Only if you've set it up. Themes will have alertboxes included in each overlay.

@ripe nebula https://www.youtube.com/watch?v=8LVRd2X4HvU

[ripe nebula]

I can get the alert box to show in my overlays in the editor, but it doesn't show in obs when I test it.

[nocturne pelican]

@ripe nebula You can test Alerts via the bell on the lower right corner of the Overlay Editor. Simply go to your Dashboard -> My Overlays -> Pencil/edit button on the overlay. Make sure the "Show Emulated events on stream" option is on to see the alert in OBS/Xsplit https://streamable.com/h6qgy

[weary anvil]

This is how it looks for me now, is it "set up"?

[strong kernel]

Watch the video I linked to Krova.

[ripe nebula]

didn't have that checked at the bottom, my bad. Thank you.

[fast tendon]

Had this happen the other day, thought maybe an update glitch or something. But my video feed in OBS Live is not working.

Any ideas on how to fix this?

[weary anvil]

Awesome vid , thanks.
One last thing - my "bio/dashboard" on twitch is basic, do you guys have any themes for that?

[strong kernel]

No, panels are up to you.

@fast tendon Don't ask the same question in multiple channels.

@fast tendon Please explain in detail what you mean, or provide screenshots.

[fast tendon]

@strong kernel Apologies on that, thought maybe I was in the wrong area. When I open OBS Live (camera is on) there is no video capture...black screen. It has worked off and on sporadically over the last few days.

[strong kernel]

Video capture is core OBS Studio functionality, we don't touch it.

[nocturne pelican]

@fast tendon For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[fast tendon]

My OBS Studio works fine, I can open it and video appears. So I should just use OBS Studio and not OBS Live?

[strong kernel]

OBS.Live is a plugin for OBS Studio.

It's not its own thing.

And that plugin does not change the behavior of display/game/window capture.

[fast tendon]

So running OBS Studio will still pick up all bots, commands etc. from Stream Elements, no need to open OBS Live?

[strong kernel]

I think you're confusing the point.

[opaque stream]

Okay I'm having a problem with my uptime command it isn't working but it's on but it's not working.

[strong kernel]

You're not currently live.

[frigid python]

Any reason my streamelements bot isnt working? i tried parting my channel and putting it back, but commands nor test messages are working

[strong kernel]

Did you attempt to rename it?

[frigid python]

yeah. i named it the other night, and it was working fine

[strong kernel]

Where did you rename it?

[frigid python]

in the OBS.Live panel under Stream Settings

[strong kernel]

Take a screenshot of the settings you have there.

[strong kernel]

Send a test message.

[frigid python]

I have tried, no luck

[strong kernel]

Set it back to StreamElements for a moment.

[frigid python]

that worked

set it back and did anoth er test. didnt work? expired token or something?

[strong kernel]

Don't set it back.

Wait a moment please.

Enable the rename again.

[frigid python]

just did. no test message again

[strong kernel]

That's expected.

Remove the account from OBS.Live and connect it again.

[frigid python]

just reconnected and verified token. still no test message

[strong kernel]

That's expected. Don't send tests unless asked.

Hmm. Let me check something on my end.

[frigid python]

thats fine. ill just switch back to SLOBS. thanks anyways

[strong kernel]

There may be an issue with new bots being connected, this has happened before. There's also a rename function in Ground Control.

Do you have that?

@frigid python If not, you can grab it at http://streamelements.com/groundcontrol

[spring lantern]

i am very frustrated with this and I want to change my bot's name

is there no one here to help this helpdesk

[strong kernel]

Please wait while we're looking into this. 😃

[spring lantern]

thank you for your response. and ok

[strong kernel]

Are you trying to rename in OBS.Live?

[spring lantern]

im trying to rename it anywhere Ican. I don't even have the option.

[nocturne pelican]

@spring lantern Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[spring lantern]

we have been trying for hours to rename it and followed all things posted on many websites and nothing. we have tried on four computers total

windows computers

I have all of what the robot just said.

[strong kernel]

In OBS.Live, the option is in the menu in the top left of the activity feed.

[spring lantern]

i have ground control

[strong kernel]

Take a screenshot of your Ground Control settings?

[spring lantern]

Authentication with my blurred jwy token. Keybindings, and other with use media request as the only option. I am on 2 different computers atm, but that is all thats on the screen.

[floral salmon]

So having an issue where bits are not showing in stream, they're fine in over lay manager. But not in stream I noticed someone else had an issue but didn't see their reply

[strong kernel]

@floral salmon Just became affiliate? Log out and back in to StreamElements.

[floral salmon]

Nope the streamer I mod for PmsProxy

[strong kernel]

@floral salmon Tested it by replaying an alert, seems to be fine.

[floral salmon]

Its fine when you do that but the bits don't show on stream I can grab a clip?

[spring lantern]

i am still here...

[strong kernel]

@spring lantern Please provide a screenshot of your Ground Control settings.

[spring lantern]

i gave you a response. I cannot take a screenshot.

the option is not there

i even downloaded your live thing just now. the option isn't there either

[strong kernel]

The option in OBS.Live is in the menu in the top left of the activity feed.

[spring lantern]

yes. i saw you said that. but even though the three requrements have green check marks next to them, I cannot change it

[strong kernel]

Can you take a screenshot of what you see there, then?

[spring lantern]

no i am not opperating from the same computer.

but i told you what Isee

[strong kernel]

There's more to it than just that and seeing what's there myself makes this much easier to assist with.

[spring lantern]

Thank you for your help. I will figure something out.

[floral salmon]

Yeah Nethyr i can get a clip of what we see, ive reloaded and readded just nothing

[strong kernel]

Please, thanks.

[floral salmon]

https://clips.twitch.tv/VastBigMushroomSpicyBoy

[strong kernel]

Maybe I haven't had enough caffeine. What's missing?

[floral salmon]

Bits going into the cup

[strong kernel]

OH.

Yeah, that'd help.

[floral salmon]

LOL

its a bad clip dark

[soft oasis]

I'm having issues with uploading custom sounds to my alerts. Even though I upload a custom sound, the default sound that comes with the overlay still plays. How can I fix this?

[strong kernel]

Edit your variations.

[soft oasis]

Alright, I'll give it a go

Thanks

[pallid osprey]

@spring lantern here it is

[waxen swallow]

anyone having issue with tiltfy donation alerts on SE here?

[strong kernel]

Haven't received any other reports of issues with Tiltify alerts.

[waxen swallow]

@strong kernel ran a test after 3 people have donated during stream and none of sounded or prompted on stream. Ran the test and that failed too

[strong kernel]

Can you check the Tiltify alertbox in your overlay and see if it happens to be prompting you to connect?

[waxen swallow]

@strong kernel not sure where that is, unless you are talking the check box to push to stream to test alerts in the windows and on stream

[strong kernel]

Edit your overlay, click on the Tiltify alertbox widget, and look on the left.

[waxen swallow]

@magic cape negative, no connect prompt on the widget

[strong kernel]

My sympathy for the random person you pinged aside, please take a screenshot of what you see.

And you can skip the pinging. 😃

[waxen swallow]

whoops.

[strong kernel]

What's the URL you put in?

[waxen swallow]

Put the campaign URL

[strong kernel]

Share it here please.

Kay, sec.

[rapid robin]

Hi, is there a way to add a greenscreen to your overlays through the SE site?

Similar to the green screen shown above ^ but custom size

[strong kernel]

That's not a green screen. That's just for viewing more easily. The overlays support transparency.

[rapid robin]

I have my own overlay, but I want to make a portion of it transparent, is that possible then?

[strong kernel]

Do the assets already have transparency in them?

[waxen swallow]

Any luck on the Tiltify ?

[boreal schooner]

Hey! I namechanged a while back and my chatstats is still link to my old channel and not finding my new twitch handle!

[rapid robin]

Errrr, no, I dont think so.

[strong kernel]

@waxen swallow There was an update to it that I think may have made things a bit iffy. Try deleting and remaking the widget first, but otherwise you may need to wait for a dev fix.

@boreal schooner Old and new names please.

[boreal schooner]

@strong kernel old name: lolchoppertv new name: choppe6

thanks so much in advance

[rapid robin]

This is what I mean Nethyr, this is a previous overlay I used before, from you guys.

[waxen swallow]

@strong kernel I will take a look at it thanks.

[strong kernel]

Yeah, that green area isn't a green screen. It's just transparency.

When you add it in OBS, it's basically a hole.

[rapid robin]

Ah, gotcha, hmm, so no transparency options on the site that we can control right?

[strong kernel]

I mean... what are you looking for, exactly?

Any asset you upload can have transparency if the filetype supports it.

[rapid robin]

Just wanna delete a portion of a looping video I have, just wanted to see if I could somehow do it through your site instead of editing it pre upload.

[strong kernel]

No, you can't edit a video on our site. You should only be using finished assets in the overlay editor.

[rapid robin]

I see, well, thank you for the replies!

[lament blade]

How to remove stream delay"

?

[frosty lantern]

Stream Delay is done through your streaming application @lament blade who are you with? if OBS i would recommend asking for support in their server discord.gg/obsproject

[manic abyss]

I have connected my twitch account to OBS Stream Elements but it pop us with something like this "Could not access the specified channel or stream key, please double -check your stream key. If it is correct, there may be a problem connecting to the server." I've double checked everything! ... Nothin'

[strong kernel]

That's your OBS settings, not your OBS.Live settings.

So click Settings in the bottom right and go to Stream, and make sure everything is correct there.

[raw jetty]

The StreamElements song request used to work perfectly fine a few days ago but now whenever I try to load the video/tutoria bit where you click show on stream, it just loads forever. Anyone know a fix?

[strong kernel]

This page?

[raw jetty]

Yes

[strong kernel]

Looks fine to me.

[strong kernel]

What browser are you using?

[raw jetty]

Google Chrome

[strong kernel]

Can you press F12, go to the console, and refresh the page to see if any errors appear?

[manic abyss]

Ok, So my service says Twitch and my server is the closest to my location. still nuttin'

[strong kernel]

@manic abyss Did you put in your Stream Key or log in?

[manic abyss]

yes

[strong kernel]

Which one?

[raw jetty]

Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
static.doubleclick.net/instream/ad_status.js:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
www.youtube.com/generate_204?Jud00g:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
2googleads.g.doubleclick.net/pagead/id:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
general:29 GET https://connect.facebook.net/en_US/fbevents.js net::ERR_BLOCKED_BY_CLIENT
(anonymous) @ general:29
(anonymous) @ general:30
p.typekit.net/p.gif?s=1&k=xbm0wzk&ht=tk&h=streamelements.com&f=137.139.140.169.173.175.176.5474.25136&a=8196781&js=1.19.2&app=typekit&e=js&_=1559793187247:1 GET https://p.typekit.net/p.gif?s=1&k=xbm0wzk&ht=tk&h=streamelements.com&f=137.139.140.169.173.175.176.5474.25136&a=8196781&js=1.19.2&app=typekit&e=js&_=1559793187247 net::ERR_BLOCKED_BY_CLIENT

[manic abyss]

Woah...

[raw jetty]

Ill screenshot

[strong kernel]

@raw jetty Something local is blocking the connection.

@raw jetty Check adblocker, antivirus, other extensions...

@manic abyss Which did you do? Stream key or login?

[manic abyss]

Login

[strong kernel]

Take a screenshot of your settings please.

[manic abyss]

hang on

[raw jetty]

Cheers it was the Ad block. Worked with no issues for days before hand though haha thanks

If anyone runs into this issue It was the Popup blocker

[strong kernel]

Try disconnecting and using the stream key instead.

[manic abyss]

ok that will take about 10 mins... see you in a few @strong kernel

@strong kernel Do you want to join my Twitch to see if everything is squeaky clean? It started streaming...

[strong kernel]

If it's streaming to your Twitch channel you should be fine. It's just fine-tuning from here. 😃

[manic abyss]

Ok thank You so much... now just gotta set up my mic.. {its 10:00pm right now... Ive done since 9 this morning...}

Can you delete my screenshot so nobody else can see my location? please and thank you

[raw jetty]

Does anybody have a different backup music playlist?

[placid oar]

hey was hoping if anyone knoes where i can change my welcome message, it says hamster family and i want to change it ti knoble army

[swift tangle]

Hey, i was curious about tipping?

[zenith widget]

@placid oar what welcome message?

@swift tangle yes?

[swift tangle]

@zenith widget so with paypal, how long does it typically take for a payment to process on a personal account?

[zenith widget]

When receiving - instantly towards your payapal balance

[swift tangle]

but ive been waiting since the 25th for $3 and i still dont have it

[zenith widget]

Withdrawing - 3-4 days because its a abank tranfer

[swift tangle]

and then the 31st for $5

theyre still being processed?

[zenith widget]

Ok look. When receiving tipa from others its instant towards your paypal balance. If its not there then either tou have an open issue with your account or they have and the transaction is pending.

If you are withdrawing money from paypal towards your bank - it can take up to 3 4 or 5 business days for the amount to be shown in your bank balance

Which of the two is the problem?

[swift tangle]

ill just assume its the account issue and call paypal later today

[placid oar]

@zenith widget the message that pops up when someone follows

[swift tangle]

go to bot modules

or your overlay settings for alerts

[zenith widget]

And then chat alert module

[placid oar]

oh jeez ivebeen looking for a week on what to do lol

ao ia atream elements the only name it can be or can i chnage its name

[nocturne pelican]

@placid oar Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• OBS.Live or Ground Control open
• Create a twitch account for the name you want to use or run the bot under your own name
• Custom bot name doesn't work on Mac

[placid oar]

tankyou

[drowsy sail]

Now Playing widget has been failing to load info all day. Any tips and/or tricks? If I change Source off of Media Request and then back again, the data will show in overlay editor, but saving is not reflecting in OBS.

[zenith widget]

What type of current music are you trying to show via it? @drowsy sail

[granite garden]

hi guys im a mod in a channel and i wan to create a command that only mods and above can use but i cant seem to get it to work this is the command i have now !command edit !raid -level500 twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid

[zenith widget]

!cmd

[nocturne pelican]

You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

[drowsy sail]

@zenith widget yt playlist

[granite garden]

oh options

[zenith widget]

!command edit !raid -level 500 twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid Pug Raid twitchRaid

[granite garden]

not edit thx xD

[drowsy sail]

@zenith widget yt playlist

[zenith widget]

Also make sure the 500 is not glued to "-level"

@drowsy sail So Media Request

[granite garden]

ok

[zenith widget]

@drowsy sail Which overlay do I need to look at to see the widget?

[drowsy sail]

UBERSPECS

The data is updating in editor until i close the overlay.

[zenith widget]

Thats interesting.

[drowsy sail]

:p

[zenith widget]

I'll have to poke the devs about this

[drowsy sail]

Has been solid for over a week, of heavy testing.

Other bots have been sent to pasture.

It seems like a freaky thing so I am not stressing it.

[zenith widget]

Not really - I think I know whats the issue and the devs need to look into it.

[drowsy sail]

The way its loading in Editor but not OBS is kinda spooky.

Thx for checking.

Only variable I can think of is playlist length.

[zenith widget]

Its not that.

Interesting part is - I can't reproduce it on my side.

and you have A LOT of widgets on that overlay and its going to be a bit hard to see what the actual issue is debugging it.

[drowsy sail]

Testing a blank freshie.

Nada

[zenith widget]

I found the issue and managed to reproduce it

showing to the devs.

[drowsy sail]

Express my gratitude. ❤

[mighty shell]

Im trying to change my video output settings in obs but it says my video output is currently active even though im not streaming or recording. How can I fix this?

Never mind I disabled the main ndi source and now can alter it

[crystal creek]

can someone pls tell me what size the images should idealy be to perfectly fit into the alert box. Mine are currently to small or too big. It doesnt say on the website

[stark badge]

hm... is there a way to cast android gameplay but have the android audio on both pc and the android device?

[zenith widget]

I'm sorry, but we can't help with that query. Your best bet is to most likely google it.

@crystal creek I'm not sure where you've gotten that image. But usually the image size depends on the widget box size and layout (under the image and above the message field) you've chosen

[crystal creek]

The problem is, the image in the preview field is already cut off, because (it might be) to big in size. Is there like no way to tell what size an image should be to fit perfectly, just like the example one.

[twin sentinel]

the default shark gif has a size of 400x400. But as stated, the size of the image is depending on your widget box size.

[crystal creek]

okay, thanks ^^

[lament blade]

Not sure where to put this question, so feel free to direct me some where else. Anyways, ground control lately has been acting up for me. It plays 1 song in the playlist and stops playing. I do use groundcontrol on a second computer though. Any ideas? Dashboard doing the same now

[zenith widget]

What version of Ground Control are you using?

[lament blade]

1.7.1

[zenith widget]

Do you have this on?

[lament blade]

I turned it off 5 minutes ago, however had the issue long before that.

[zenith widget]

turn it back on

sometimes the state of the toggles is misleading

[lament blade]

don't think it's misleading at all 😛

[zenith widget]

@drowsy sail Reload the overlay - the issue has been fixed

[lament blade]

turning it off & on solution .......figured lol

[zenith widget]

Trust me - i had to debug an issue a week ago where a specific toggle was on, but MR acted like it wasn't on. I clicked to toggle it off, but it didn't do anything, until i lcicked to toggle it again and it went off

and I think its was the same autoplay toggle

if it still continues, let me know

[lament blade]

Will do, it's been haunting me for a few days now. 😉

[crisp badger]

alright so i have been trying to figure out media request for a good minute now, im trying to play the media request on the stream but it just tells me I do not have an overlay and then when i try to create and launch an overlay nothing happens

[cedar lynx]

did you add the media request widget to your overlay?

[crisp badger]

I have been but when i try to launch it it opens up another tab and nothing displays on that tab

[cedar lynx]

if that's all that's on there I don't think you'll see anything, but that URL probably needs to be active for media request to work. I would recommend adding it to your streaming software (such as OBS) as a browser source.

[crisp badger]

so i would copy paste the link of the tab that opens when i try to launch the overlay?

[cedar lynx]

yep into a browser source on OBS

[nocturne pelican]

@crisp badger To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[crisp badger]

alright thank you ill try that now

[cedar lynx]

[crisp badger]

worked tysm

[cedar lynx]

you're welcome! 😄

[drowsy sail]

@zenith widget Fixed indeed! Thank you for your help.

[zenith widget]