helpdesk-twitch

[strong kernel]

There have been no other reports of an issue like this, so this is most likely a local problem.

[lament blade]

Anyone know how to work markdown on Twitch?

[twin sentinel]

https://help.twitch.tv/s/article/markdown-basics?language=en_US

[boreal matrix]

@strong kernel yeah, but is there any way to fix it? Maybe some general guidelines?

[strong kernel]

As you're the only one who's reported this issue, no, there isn't anything established to try that you haven't already been told.

[timber sluice]

hello im using voicemeeter and i used the same settings from streamlabs obs to obs live and SOME AUDIO tracks arent working and i selected the right number in the recordings tab. pls assist. im usually good with figuring this stuff out but im stuck. thanks

[strong kernel]

Since you've said your gameplay and general computer usage are unaffected, this points to a connectivity issue.

[boreal matrix]

So, like Internet issues?

[strong kernel]

@timber sluice Please do not ping, and especially not at everyone.

[timber sluice]

sorry

edited\

[strong kernel]

We cannot troubleshoot issues with Streamlabs OBS. You need to reach out to their support.

[timber sluice]

nono. i switched to obs live.

[strong kernel]

Oh, I see, I misread.

Not enough caffeine.

[timber sluice]

i feel ya

[strong kernel]

There aren't many people here who have a lot of experience with voicemeeter.

[timber sluice]

i am supposedly but apparently not. its not my voice meeeter settings thats for suyre

[boreal matrix]

The thing is, there are still lags even when I am not streaming. If I had bad internet connection, my stream would be lagging or missing frames, but it's not happening with 4500 bitrate set.

[strong kernel]

@boreal matrix You can have connection issues to some sites and not others. Could be a router firewall, could be ISP, there's a lot that could do it and unfortunately we don't have the tools to speculate on it.

[boreal matrix]

I had same issue with OBS.Live extension. The chat and event list would just freeze and not update once I begin my stream :/

But stream would still run smooth

[strong kernel]

Yes. Like I said, it sounds like your connection to our services is an issue.

But it's your connection. Not everyone's.

And we can't do much about that.

[boreal matrix]

Hmm... How is OBS loading browser sources?

[strong kernel]

I'm not a dev. I couldn't tell you the specifics. All I know is it's based on Chromium.

@timber sluice If it's not a Voicemeeter issue then it's an OBS Studio issue. OBS.Live doesn't change the core functionality of OBS Studio, it's a plugin that adds extras. You may be better off asking there.

!obshelp @timber sluice

[nocturne pelican]

For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[boreal matrix]

So, you suggest the issue is with OBS loading StreamElements and not Streamelements itself?

[strong kernel]

Or your computer/network loading StreamElements, more specifically.

[boreal matrix]

Hmm, any tools I can use to analyze the connection?

[strong kernel]

That's outside my area of expertise.

[boreal matrix]

Do you anyone here who has more technical expertise? @strong kernel

[strong kernel]

You're probably unfortunately on your own for that one, we can't troubleshoot your internet connection for you.

[wanton jetty]

Anyone know if theres any plans to add hardware acceleration support to SE i have to have my video overlay put on from my PC and not SE as when its displayed on SE with my elgato the browser source is LAGGY as hell 😦

[lament blade]

is there a way to stay signed into stream elements obs for the twitch profile? its so that i can get the dashboard on SEOBS

[daring swallow]

is there a countdown variable for streamelements?

[twin sentinel]

@lament blade There is no StreamElements OBS or SEOBS. We provide a plugin called OBS.Live for OBS Studio. What issue are you facing exactly?

@daring swallow On the overlay or in chat? What are you searching for exactly?

[daring swallow]

in Chat

I want to do a command that counts down to a specific event

[strong kernel]

@daring swallow ${time.until <utc time>}

[daring swallow]

if I want to set it to may 25th for instance?

[lament blade]

the issue that im running into is, when you go into the chat window it prompts you to login to twitch to type. so when you sign in, the dashboard comes up where you can change the title and game as if you were on the twitch dashboard in a browser

[daring swallow]

I saw this one, but I thought it would be just for a few hours

@strong kernel btw, thanks for the quick reply!

you guys are amazing

[twin sentinel]

You can add a UTC timestamp in the variable. So you can set up a countdown like this: ${time.until 2019-05-19T17:11:00Z}

[nocturne pelican]

@lament blade If you have issues with OBS logging you out of the integration all the time or not showing the Twitch integrations, follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live ( 19.3.24.375)
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[daring swallow]

@twin sentinel thanks!!

Got the following message "2019-05-25t17:11:00z" as "2006-01-02T15:04:05Z07:00": cannot parse "t17:11:00z" as "T"

did I do anything wrong?

[twin sentinel]

What did you type in response exactly?

[daring swallow]

Faltam ${time.until 2019-05-25t17:11:00z} para o show do Slash! Canta Slash aí!!

with /me before

[twin sentinel]

Please try this: /me Faltam ${time.until 2019-05-25T17:11:00Z} para o show do Slash! Canta Slash aí!!

[lament blade]

thanks ill give it a try and fill you in tomorrow when i stream

[daring swallow]

@twin sentinel worked perfectly. Didn't think it would be case sensitive. Thank you so much

[turbid thunder]

Why don't hosts of 0 or 1 come up as alerts?

[nocturne pelican]

@turbid thunder Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
• All auto host events with at least 1 viewer

[turbid thunder]

Okay this helped thanks! I didn't realize the alerts for my hosts were set to a minimum of 1. I have now set it to zero.

[lethal tide]

When a user types a !command in chat, is it possible to show/hide a source in OBS?

[strong kernel]

Not a source, but you could make it hide or show a custom coded widget in an overlay.

But you'd have to do the custom coding for that yourself.

[lethal tide]

Got it. Thank you 😃

[wanton pumice]

Hey is SEPay for UK yet? Haven't read up on it in a while

[strong kernel]

Soon ™

[lethal tide]

I am trying to import the "currency.cvs" from ChatBot StreamsLabs, but it is giving error on import and says to try again.

[strong kernel]

You may need to open the file and check for incomplete rows.

[misty raft]

Is this where I would ask for help with notifications not going off while streaming?

[nocturne pelican]

@misty raft Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[misty raft]

I can’t get my overlays to fire when someone hosts or follows. I use steam elements overlay and OBS.live

[nocturne pelican]

@misty raft Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
• All auto host events with at least 1 viewer

[strong kernel]

Your follower alerts appear to be working fine.

[misty raft]

Weird? They didn’t fire on stream the other night. I know 100% host did not

[strong kernel]

Please read the above regarding host alerts.

[lethal tide]

@strong kernel I opened the file and all lines are OK: Name,Points,Hours.

[misty raft]

So their disabled unless it’s more than 1 viewer?

[strong kernel]

0-viewer hosts will not appear, if that's what you're asking.

Unless the channel was still live at the time they hosted.

Which is usually unlikely.

[ruby ermine]

obs live media request buffers a LOT even when not streaming

maybe this should be in obslive helpdesk idk.

ill move it there

[whole wolf]

If I use a customapi variable in a command to fetch information from my website, does it not run the command if I dont supply an argument when I use $[1] in my command?

If so, can I supply a 'default' in case no argument is given?

It kind of ruins my command, since I'd like it to show a help message if no argument is given.

As it is, if I use !command with no argument, it never gets sent to the server.

[nova oracle]

Hey I am Mod for @fierce bluff and he is having an issue where a specific person is not getting any alerts if they cheer raid or host. Do you guys have any idea's why this would happen?

[zenith widget]

@nova oracle tipping moderation is on and the persons name is getting filtered maybe

@whole wolf the custom api variable just goes to the link and returns what ever its been given. If the link you are using is your own website then you need to adjust what the link is returning in case it doesnt have an additional param give.

[whole wolf]

@ke\

@zenith widget I do have a case for if no parameter is sent. I can test it using the URL used in $customapi, but it doesn't get sent if I use no parameter.

[wanton mango]

@whole wolf Use ${touser} instead. It returns the first argument after the command, (usually like a username, but it can be any word), and if it isn't supplied it uses the sender's name instead. So assuming none of the cases in your script are triggered by a particular username, then you can just return the help command

Or if you want to return a particular default value instead, do ${1|'0'}

[frail idol]

Hey, new here but really struggleing with my preview window now locked to a canvas size?

It looks like this

wont let me reset the window size

[zenith widget]

What is the resolution of the browser source you've set?

[frail idol]

1920x1080

[zenith widget]

press ctrl+f

[frail idol]

looks like this now... I muted that text box

the preview window is also like not 1920x180 seems like its a small res

[zenith widget]

Go to Settings -> video -> base canvas

[frail idol]

bless your soul

what is the hotkey or menu section that changed s that from the main screen?

just out of curiosity

[zenith widget]

Uuh no idea

[frail idol]

hmm interesting lol... thanks for the help tho ❤

[lament blade]

how to select 1 or more layers in the overlay editor?

[zenith widget]

Hey. Currently that is not possible.

Widgets can only be moved one by one and layers being moved up and down only 1 by 1

[lament blade]

thank you, will this be a feature in the near future?

[zenith widget]

I can't say, but lets hope.

[lament blade]

thank you for your time!

[gentle bloom]

Hey I have a question

[zenith widget]

Yes?

[gentle bloom]

Can u help me out set up stream elements on my twitch

[zenith widget]

Here are plenty of video guides you can take a look at to get accustomed to our tools and features: https://www.youtube.com/playlist?list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv

[gentle bloom]

It’s cause I’m doing it off my phone not computer

[zenith widget]

How do you intend to stream? Via PC or console?

[gentle bloom]

Console ps4

[nocturne pelican]

@gentle bloom Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[grave python]

@zenith widget found interesting bug

u can chat with customer support through console

[zenith widget]

let me ban you and see if it works again, mkei?

[grave python]

r u able to see msg

it was just hello from acc cyberniteorg

[zenith widget]

i don't see an account name, but i do see a hello

[grave python]

anyways

starting promotion now

[zenith widget]

[grand moss]

Someone can help me? I activate the chat command !watchtime but every time I wrote it on the chat it says “... has been watching for 0 seconds...” i dont know why

[nocturne pelican]

@grand moss 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly. There is no direct link between watchtime and all-time points. It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time. Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[grand moss]

and what can I do to fix it

[delicate leaf]

@grand moss turn on loyalty in your stream elements dashboard and points have to be turned on otherwise they can not track the amount of time someone has watched

[grand moss]

ok thanks

[whole kettle]

Hi! Im new to the hole redeem items feature. I have added a short sound clip. Im having an issue where redeeming it only works via the stream elements widget, and not by typing (!redeem laugh) it in the chat.

[zenith widget]

Make sure that:
A) The command is enabled
B) You are matching the item name.

[whole kettle]

check and check. no luck @zenith widget

[zenith widget]

Nope - command is not on

[whole kettle]

I set the cost to 0 points. and now it seems to work

[zenith widget]

The command was disabled, so I enalbed it for you.

[whole kettle]

thank you! ❤

so now adding more commands should work ?

[zenith widget]

you mean more store items right?
Yes

[whole kettle]

ahh, yes lol 😄

thank you again and have a great day!

[zenith widget]

[lament blade]

Nvm for me benno im fixing it coause i forgot to make update XD.

[patent horizon]

hello my twitch alerts is not workin

[tight harness]

On-screen alerts or chat alerts?

[patent horizon]

screen alerts

[tight harness]

Have you made an overlay with an alert box yet?

[patent horizon]

yeap

[tight harness]

Have you added that overlay to your streaming software such as OBS?

[patent horizon]

yes i added url from streamlabs obs

[tight harness]

You mean to streamlabs OBS?

Because any link from streamlabs OBS wouldn't be a StreamElements overlay

[patent horizon]

hmmm how can i add obs live alerts

[tight harness]

!add

[nocturne pelican]

To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[tight harness]

If you watch the linked video you'll see what you need to do

[patent horizon]

ah god thanks i was tryin from other library

[sonic tartan]

Hi, I'm wondering if there's a way of creating your own module? I want to have a game going in the chat where a command has a success or failure response but I can't figure out how to do it.

[crisp nebula]

Hellow everyone, anyone know a Keyboard overlay? i wanna put a keyboard at screen to people see what i'm pressing

[twin sentinel]

https://obsproject.com/forum/resources/input-overlay.552/

[crisp nebula]

this one work with elements? nice! thank you 😃

[twin sentinel]

It works with OBS Studio. StreamElements has nothing to do with the implementation.

[twilit kayak]

Hey I have some problems with my alerts, can I get some help?

[nocturne pelican]

@twilit kayak Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[twilit kayak]

<@&382267076632379392>

[twin sentinel]

Please don't ping the role. Just type your problem here and a supporter will be here as soon as possible to support you, like the bot already old you.

[twilit kayak]

Ok sorry

Please inflict necessary punishment on my soul

[lament blade]

Yeah, I still can't disable G2A Pay from my tipping settings

I created an account on SE.Pay

but I have no option to disconnect from G2A Pay, how do I do that?

[twin sentinel]

In the tipping settings is a disconnect button: https://streamelements.com/dashboard/tipping-settings

[twilit kayak]

So for my alerts I uploaded a GIF, it played through the first time but now whenever I have an alert it is just blank and shows the text and not the GIF.

[twin sentinel]

Have you looked at the variations? What browser are you using?

[twilit kayak]

Google Chrome

I have not looked at variations is there a setting I should be turning on?

[twin sentinel]

Make sure the variations are set up correctly according to the gif, if they should show it or not.

[lament blade]

No, actually there's no disconnect button for G2A Pay. as you can see here

[twilit kayak]

How do I get to the variations

[lament blade]

but on my tip page it's still there

[twin sentinel]

@lament blade What broser are you using?

[lament blade]

Vivaldi

[twin sentinel]

Please try chrome.

[olive lintel]

@twilit kayak first click on your alert box then settings:

[twilit kayak]

Is that it?

[weary mist]

@lament blade I'll poke the guy that handles the payments stuff to see what's going on with this, it's weird

[lament blade]

Thanks a lot, I'm in the process of trying out on chrome

It's the same on Chrome.

I tried disconnecting both paypal and se pay too, and it still doesn't show up

[weary mist]

@lament blade no worries. We disconnected g2a for you. It shouldn't show on your page now

[lament blade]

thanks a lot! 😃

[weary meteor]

hello 😃

Hope everyone is having a good day, I am trying to setup my tipping link but dont see where I can enable it againn

I added it and then removed it when I added my paypal but would like to go back to using the tipping button instead as it just works better

[dark wigeon]

Hi guys is there anyone in here who could potentially help me with the roulette/loyalty points system with twitch?

[cosmic elm]

Is there any way to reset the bit notifications to default without re-creating the alert box?

[twin sentinel]

@weary meteor Do you want to know how to create the panel, or do you want to know what your tipping link is?

@dark wigeon What do you want to knwo exactly?

[dark wigeon]

hey @twin sentinel i'm basically trying to intergrate the loyalty points system into my stream but for some reason its not working when i have activated it, i can't access a command to see your points on stream too

in chat sorry

i also want to activate the roulette system but that doesn't seem to work also

[twin sentinel]

@cosmic elm Afaik there is not. You can either create a new alert box or recreate the settings in the actual alert box. Here are the default assets: https://discordapp.com/channels/141203863863558144/199460642975907840/344061720974589962

@dark wigeon Have you enabled the loyalty system, have you enable the module and have you enabled the default commands?

[dark wigeon]

i dont think i've enabled the default commands, i have enabled the module 😃

[twin sentinel]

Normally soe commands are controlled by module settings. That is fine, when you then just activate the module. Other commands can be enabled and disabled, make sure they are enabled.

[dark wigeon]

is there a way to enable a command which gives points?

[weary meteor]

@twin sentinel Found it haha was under tipping settings

[twin sentinel]

There is !givepoints , !addpoints and !setpoints in here: https://streamelements.com/dashboard/bot/commands/default

[mental skiff]

I need help, have bit alerts and don't know how to put the video on loop when someone donates

It stops after 2 seconds

[tight harness]

@dark wigeon You have made a custom command called !points which is enabled and you have a default command called !points which is disabled, this is likely to cause conflict

I would suggest renaming one of the commands

[dark wigeon]

i see, i will remove the custom and keep the default

[twin sentinel]

@mental skiff Afaik only gifs can loop and the length of the alert has to the length you want the alert to be played.

[tight harness]

Alright, in that case please enable the default one after deleting the custom one 😃

[dark wigeon]

@tight harness thanks for the help man, i think i've done it 😄

[tight harness]

Great

[mental skiff]

There isn't a way for me to loop a video of bits? Because it was meant to be played as a loop but can't turn it into a gif, or at least I don't know how. This is the video of it https://twitter.com/Gabry4K/status/1119234455200260099

G4K Motion Designer (@Gabry4K)

GIVEAWAY N°3 🎁🎁
Same rules.
Like, retweet or comment to enter. I'll pick 3 (one for each) on Tuesday this time. Monday I'll be grilling something somewhere.
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[elder sorrel]

Sure you can! With the power of convertio

https://convertio.co/ @mental skiff

[mental skiff]

Pog, literally had no idea

Thank you ❤

[elder sorrel]

No prob!

[dark wigeon]

now trying to set up the roulette system

and i dont think its working LUL

[mental skiff]

Also, I was talking to Kuper but I believe he is out atm. I have a dual PC setup using an NDI, have problem with getting the audio to transfer from my streaming pc over to my gaming. If anyone knows stuff about that

Mainly for alerts, etc

[tight harness]

@dark wigeon You need to type !roulette followed by a number or all if you're brave enough

[elder sorrel]

All in or riot

[dark wigeon]

i think it may not be working because i've set the module to not include me into the roulette

maybe

[elder sorrel]

NDI is out of my league

[dark wigeon]

ALL IN Pog

[mental skiff]

All good, I'll just wait for him to respond back later. Thank you for helping @elder sorrel 😄

[tight harness]

Lets give it a go before I go rescue my pizza

Working here 👍

[elder sorrel]

Can confirm

[dark wigeon]

is it working for you sean?

if so thats great, its potentially not working for mebcause of the fact i've not included me in the roulette or points just for viewers but its its all set up

then i appreciate all the help guys thanks!

if its*

[novel whale]

yo my overlays wont load

on stream or on website

[twin sentinel]

@novel whale What browser are you using?

[novel whale]

chrome

but it doesnt show on stream either

[mental skiff]

Oh boy, so I put the video into a gif and the background is all black while looking blocky. What do I do? @elder sorrel

It was transparent beforehand

[twin sentinel]

@novel whale So when you select launch overlay, there is no picture in the browser tab? Try to zoom out, to maybe see the overlay completely. Have you saved the overlay in the browser?

[novel whale]

yes

it worked the other day

[mental skiff]

If anyone can help me out with this loop situation, I'd love to talk to someone in voice chat to get this figured out

[twin sentinel]

clear the cache of the browser source.

[elder sorrel]

@mental skiff I believe there's an option to convert it to webm?

Try that

[novel whale]

it loads on chrome now

but still doesnt show on stream

are you in my stream

[twin sentinel]

clear the browser cache of the overkay source in OBS.

[novel whale]

dont see that options

[mental skiff]

It is an webm @elder sorrel

But when I upload it to stream elements it goes to video and I can't loop it

[twin sentinel]

@novel whale right click the browser source in OBS > Settings > at the very bottom there is a button to clear the cache.

[dark wigeon]

is there also a way to change the minute you earn points for the loyalty system? 😃

[twin sentinel]

yeah, select properties, sorry.

@dark wigeon The loaylty points are given out every 10 min. The amount can be set here. https://streamelements.com/dashboard/loyalty

[dark wigeon]

is there a way to change the times?

[twin sentinel]

afaik, no.

[elder sorrel]

@mental skiff Wait a second. Are you using "Set Video" or "Set Image" in the Overlay Editor?

[novel whale]

now it doesnt show latest tipper and sub anymore either

[twin sentinel]

Have you started OBS as admin?

[mental skiff]

I have to use "Set Video" because it won't let me select it as anything different

[novel whale]

ill try that

[elder sorrel]

Can you show me a screenshot please of the layer 😃

[mental skiff]

Want me to send you a pic of it open?

[elder sorrel]

It doesn't let you click "Set Image"?

Do that instead & try the Gif option again.

As it should be working fine. As Set Image is for static images / gifs

[novel whale]

okay im in admin now

it still doesnt show up on obs

idk why it happend

[twin sentinel]

Clear the browser source cache again please.

[mental skiff]

Well this is what I mean when I converted it into a gif and looks really blocky and has a black bg

It does loop but looks wrong

[twin sentinel]

@novel whale If this doesn't help, reload the overlays with the small relolad button on top of the activity feed here: https://streamelements.com/dashboard/activity

[mental skiff]

When I upload it as an webm it goes into videos and can't set it as an image

If you want, I'm more than willing to talk in a voice chat

Maybe I'm missing something you're saying

[elder sorrel]

Hmm that's some shonky business going on.

I'm at my day job right now & don't get home for another 3 hours.

Does it show the black background in OBS?

[novel whale]

i fixed it now

[mental skiff]

Yeah, unfortunately it does.

It just seems when converting it that it went to shambles

[wanton mango]

Are you using Chrome or FF? @mental skiff

[mental skiff]

Using Chrome

Could it affect it if I used Firefox?

@wanton mango

[wanton mango]

Actually the other way, transparent webms have trouble in FF lol. But I misunderstood what you wanted, you wanted to convert the webm to gif because the webm wouldn't loop, is that right?

[elder sorrel]

It was a Video. No sure the format. Only source I have https://twitter.com/Gabry4K/status/1119234455200260099

G4K Motion Designer (@Gabry4K)

GIVEAWAY N°3 🎁🎁
Same rules.
Like, retweet or comment to enter. I'll pick 3 (one for each) on Tuesday this time. Monday I'll be grilling something somewhere.
GL 😎 https://t.co/gAoOED3zMY

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[ripe herald]

@mental skiff and @elder sorrel to create loop gif with transparency you need to convert it from mov/avi/png sequence files. Webm will always have black background if you convert it to gif it's just how it is.

[elder sorrel]

Thank you, Master artist

My brain too to remember the difference 😅

[ripe herald]

No worries and when you preview webm in browser it will always show black background, best to check is to import in OBS as media source or just import as video in overlay manager. There are other ways this are just fastest and everyone can do it

[timid herald]

hi, i connected my custom bot account but, it dont works

[twin sentinel]

Do you use OBS.Live or Ground Control for this?

[timid herald]

obs live

[oak zephyr]

Hello, tell me what command you need to register in the settings chat bot to bot displayed random number in a given limit

[twin sentinel]

@timid herald Please disonnect the bot account or change it to StreamElements, restart OBS and try to connect it again please.

${random.1-100} = Random Number from 1 to 100 @oak zephyr

[wanton mango]

(side note: including 1, but not 100)

[oak zephyr]

@twin sentinel thanks so much!!!

[dark wigeon]

sorry for todays spam LUL.

but i have another question

does anyone know how to remove the broadcaster and streamelements from the twitch leaderboards panel or is that not available yet?

ooof snap that guys figured it out LUL

[wanton mango]

It might be somewhat possible? I usually use FFMPEG to convert stuff and combined with gifsicle it seemed to produce a passable result 🤔 test on the obs.live webm

[sick eagle]

Hey guys, i want to know if it's possible to create a "bonus-Coin-Item" for the store, so users can redeem it every hour. It means, that i write !redeem XYZ and then i got +5 coins every hour. Is this possible?

[hasty garden]

Hi is it possible that for the Latest follow widgets etc. to make the Latest follow text 1 colour and the : {name} another?

[elder sorrel]

@sick eagle Not possible as Watch time per minute cannot be altered. It generates points for viewers every 10 minutes.

Most you can do is manually add points to all/specific viewers.

[sick eagle]

@elder sorrel ah okay, just saw it on KangGamings YouTube video for streamelements. He had a "it's raining" button, so all can get 150 coins for paying 1500 once... idk

[elder sorrel]

@hasty garden I'm pretty sure you can in the text settings as it should show a Primary & Secondary text color.

My Phone won't let me click Text settings in the Overlay Editor so I can't check

[hasty garden]

doesnt for widgets

[hollow frigate]

how to disable song request backup playlist?

[faint oasis]

I've put in the sub-goal widget but it's showing that I have a bunch of subs I don't have. How do I reset it to show none? I can't find anything that allows me to reset it. I've set an end date and it still won't reset.

[grand mica]

I was kind of wondering the same thing. Trying to get a weekly follower goal up, but I can't reset it to 0.

it starts at 25 for some reason

[twin sentinel]

https://streamelements.com/dashboard/session -> goals tab

[grand mica]

u makin me feel real dumb right now LOL. thank you very much for the asisstance

[faint oasis]

K, I did that, reset it. I even have it to be reset 15 mins after stream ends. I exited the overlay and went back into it after I reset the sub goal and it's still showing as 27 subs- which I do not have. Got it, just went under the wrong tab, needed to be 'goals' heh. Thx

[jovial mantle]

Heyho, maybe dumb question, but how am I able to get the Audio from the Stream store which is purchased in the Stream?
Do not see anything like an URL which I can put in. 😄

People can purchase but no audio is played

[untold crest]

You need to add redemption widget

[jovial mantle]

ah ok thx

Do not use the overlays 😄

[brave kelp]

Hey. im kinda looking for some support.

[nocturne pelican]

@brave kelp Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[elder sorrel]

Waits Supportingly

[brave kelp]

Hey. 😃 well i have the error, since i upgraded to win10, that my stream is like 3 fps. i play normally and have my normal fps and it shows and it looks normal in OBS but on twitch its a freaking laggy fiesta.

[nocturne pelican]

@brave kelp Please provide a log from your last stream. To do this, in OBS go to Help > Log Files > Upload Last Log File and paste the link to the log file here.

[brave kelp]

https://obsproject.com/logs/RkgYipEFIfyOhY29

[elder sorrel]

Lots of CPU overload going on.

https://h4ndy.eu/obslog?url=https%3A%2F%2Fobsproject.com%2Flogs%2FRkgYipEFIfyOhY29

[brave kelp]

I cant send you a private message, i dont wanna post my twitch link here to show you. it just looks weird cause i can play normal and in OBS it looks normal too, i dont know how cpu overload can play that smooth but not perform in stream. .tv/Pengucleric

[mental skiff]

@ripe herald The designer said it should work as a webm file, talked to a buddy of mine who uses stream elements and he said he put it in the same way as I am and it's looping for him

I can send you the file if you want

[ripe herald]

@mental skiff in our alert box only gif looped forever will loop, everything else will stop webm/mp4

I don't know where it loops for your buddy in alert or in video widget. You can ask him for settings he did and apply it in your alert box for webm. But as far as i know webm does not loop for sure.

[mental skiff]

Hmm well I don't know what to do, so since it's an webm file that I'm basically stuck with it not looping? not sure how to change it besides converting the webm to gif but looks terrible afterwards

[ripe herald]

Option would be to ask designer to send you mov/avi file with transparency. Or png sequence and it can be converted to gif. I'm sure designer have those files if he created the alert it just depends on him is he willing to share or just ask him to create loop forever gif

That would be the best

Other option is create alert that last as long as the webm and use that. I can't help much without original files 😦

[mental skiff]

Thank you Kireaki, I reached out to him and he said he's going to fix it. Appreciate you helping me out

I'll give an update on if it's fixed or not

[ripe herald]

No worries @mental skiff hope you got it working. Tag me if you manage to set it up.

[mental skiff]

Got you! He said it won't be until tomorrow morning but will tag you nonetheless then

[terse forge]

hello, can i change a command access level to moderator only via chat? im a moderator and i dont have access to the dashboard

[nocturne pelican]

@terse forge You can make changes to custom commands in chat with!command add/remove/edit/options/show Valid flags for !cmd options are: -cd (number) -usercd (number) -cost (number) -level (number) -type (say, whisper or reply) -count (number). --- Example: !cmd options twitter -usercd 60 -type reply -level 250

@terse forge
Chat/Bot Levels
100 - Viewer
250 - Subscriber
300 - __Regular __
400 - __VIP __
500 - Moderator (twitch mods automatically placed at this level)
1000 - Super moderator
1500 - Broadcaster
Dashboard Manager Levels (least to most access)
Bot Supervisor (can add super moderators from dashboard)
Editor
Full Access
https://i.imgur.com/s61Liry.png

[prisma grove]

How did CyborgAngel configure SoundAlerts to be on her overlay?

[twin sentinel]

This is an extension, which has nothing to do with StreamElements.

[prisma grove]

Do you know how?

[twin sentinel]

https://www.twitch.tv/ext/bttsqjy6dnv05acplp5vy0mflgrh3z-1.7.0

[prisma grove]

I have it installed

it's currently on a panel

If you don't know, just say you don't know

[twin sentinel]

I am sorry, but best to ask twitch how to integrate the extension.

[terse forge]

it worked, thank you

it's possible to create a command that edits another command? for example, a regular user acces command that shows a normal text, and a moderator command that edits that first comand with a counter, (the idea is to only moderatos can make the count go up, but all viewers can see where the counter is at)

[strong kernel]

Commands cannot trigger or affect other commands.

[terse forge]

hmmmmm, so thats why it wasnt working haha, thank you

[compact prawn]

Hello?

[nocturne pelican]

@compact prawn Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[compact prawn]

@nocturne pelican I have a twitch and my average View's yesterday were 1.59 but today they were 1.6 do you know why this is happening?

[limpid rapids]

@nocturne pelican how come my kb/s is always in the red but when i use streamlabs its fine? I'm trying to switch over because of overlays

[twilit kayak]

Hey! could someone help me with my alerts?

[nocturne pelican]

@twilit kayak Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[twilit kayak]

Hey! could someone help me with my alerts?

it's a long story so i would prefer to do a voice chat. its ok if no one can at the moment

[strong kernel]

Nobody is available for voice at this time. Please ask your question here.

[twilit kayak]

Ok, so i uploaded a gif as my alert

but it plays once and disapears

i have no idea what to do

[twin sentinel]

Try to edit the alert length.

[twilit kayak]

I did

[potent edge]

every thign works perfect except i cant get the sound to not sound weird

its muffled and rummbly

[twilit kayak]

is there anything I can do?

[potent edge]

sure if ya can help me fig otu why its like this

[twin sentinel]

@twilit kayak The gif has to be an endless loop.

[twilit kayak]

it is 😂

im cofusion

[twin sentinel]

can you send me the gif via PM please?

[strong kernel]

Spoiler alert: it's not.

[twilit kayak]

ok

[runic jungle]

Hey i have problem with OBS. Saying that Error loading data in Chat location please i need help

[twin sentinel]

Can you post a screenshot of the error please?

[wanton mango]

@terse forge do you maybe mind explaining a bit more? I'm curious 😄

[severe heath]

I'm trying to do a giveaway but there is no option for how long the giveaway is for. When I start it, it's for 20 seconds, please help

[strong kernel]

Giveaways are indefinite.

[severe heath]

hmmmm

ok, I guess I was looking at the countdown

[runic jungle]

My Problem

[twin sentinel]

Select StreamElemetns on top in OBS > Log out and log back in.

[rich sapphire]

If I have a question about making my twitch overlay on streamelements, is this the right chat to do that in?

[twin sentinel]

What is it about?

[runic jungle]

@twin sentinel Thanks alot ... it's working now

[rich sapphire]

I have used an animated overlay that I'd like to put in the overlay, but the transparent parts of the video appears black in streamelements, can I somehow fix that?

I had to convert it from .mov to .mp4, my thought was that maybe that caused me problems?😬

[strong kernel]

.mp4 does not have transparency.

You should convert to .webm.

[rich sapphire]

Ah, thank you! much appreciated, I'll try to do that!

[rotund drum]

is there a command to keep track of the hours of a user in the stream?

[terse hinge]

Is there not a way to change the name of the SE chat bot?

[twin sentinel]

There is !watchtime but the loyalty system has to be enabled. @rotund drum

Do you use GroundControl or OBS.Live? @terse hinge

[terse hinge]

I use both.

[twin sentinel]

There is an example on how to rename the bot in the pinned messages in #helpdesk-selive

[terse hinge]

Thanks.

[rotund drum]

@twin sentinel what is the loyalty system? where do I find that

[twin sentinel]

https://streamelements.com/dashboard/loyalty

[rotund drum]

got it! thank you

[winter tinsel]

can anyone help me with encoding overload

[strong kernel]

@winter tinsel https://obsproject.com/wiki/General-Performance-and-Encoding-Issues

[terse forge]

@wanton mango sure, im a moderator in a twitch streamer chat, and the streamer sometimes plays some drinking games and stuff, we had a command on nightbot called !shots , and the bot response was just a text "the streamer already drink x shots", anyone on the chat could use that command just to see the text because it was not a real count command, and the mods had a command !addshot, to use it every time the streamer drink a new shot, and this command was the real count command that generate the text to the !shots command by editing the first command replacing it with the new text with the new count. But @strong kernel just answered me that commands cannot trigger or affect other commands, so i can't do that in command lines.

[winter tinsel]

still no help ove done that and it still says encoding overload

[strong kernel]

@terse forge Well you can still do the two command method for counts. It's why we have the ${count} and ${getcount} variables.

The "everyone" command uses ${getcount} and the "mod" command uses ${count}
That way the mod command increments by one, and the everyone command just displays the value.

[terse forge]

@strong kernel im really new with the variables for streamelements, so that would work just fine

[wanton mango]

Cool! That's what I thought you needed but just double checking in case you already knew that lol.

[upper pendant]

Is there a way to add a regex filter to the newest follower to make sure nothing bad shows up on that widget?

[terse forge]

@strong kernel i just created the commands, it worked, but how can i reset or edit the count?

[strong kernel]

!editcounter countername #

[terse forge]

@strong kernel didnt work, can i post here the commands i just created and the line i just tried? maybe you can see where is the mistake

[strong kernel]

That's fine.

[terse forge]

!adddose Mamãe já bebeu ${count <doses>} doses! CurseLit

!doses Mamãe já bebeu ${getcount <doses>} doses! CurseLit

!editcounter doses 0 and the bot response was StreamElements: @Destroiker changed the doses counter from 0 to 0 but the !dose and !adddose stills in the same count

[strong kernel]

Don't put <> into the name.

[terse forge]

oh

i see, let me fix that

@strong kernel worked, thank you!

[wanton mango]

@terse forge also if you want a dedicated reset command, you can do
!resetdose Reset doses to $(count doses 0)

[wild sandal]

can audio cause lag?

[atomic jetty]

hello all- looking at starting to stream and was hoping someone could help me it obs live setup etc?

setup*

[upper pendant]

Is there a way to add a regex filter to the newest follower to make sure nothing bad shows up on that widget?

[strong kernel]

There is not.

@atomic jetty You can find basic tutorials at https://obs.live or practically everywhere with a Google search.

[upper pendant]

Twitch needs up update their username filtering 😛

[strong kernel]

They rely on people reporting offensive usernames.

Even says so in their help articles.

[upper pendant]

On it 😄

[oblique marsh]

So i went back and forth a million times with an image trying to line it up perfectly with words in an overlay, I finally got it lined up perfect, it shows correct in my overlay but its no longer updating in my actual stream or my OBS, How can i force it to refresh this image?

[mellow oxide]

Please help... Don't understand what's happened.
Under settings in OBS, in the stream tab, the stream key is not available. A pop-up window says, "Failed to authenticate with Twitch: Failed to get token from remote:

[strong kernel]

Stream key can be obtained manually from your Twitch account.

[terse forge]

@wanton mango thank you! that's great, worked just fine!

[winter tinsel]

stream is still lagging i have 800 up and down but doesnt say decoder overload no more

[nocturne pelican]

@winter tinsel For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[ebon stag]

ok question. Im trying to add different sub alerts for 6 months 9months etc. How do i do that? when i try to add a variation it dosnt show motnhs in the new one

[zenith widget]

In the variation text field add {amount} and it will show the months

[snow geyser]

So I have a question, Does Stream Elements Bot support announcements when someone joins the Channel?

[zenith widget]

Unfortunately, no and I'm not sure, but I don't think there are plans to have such a module.

[azure quiver]

Kappagen emote overlay not working immediately on my stream overlay... is there something i have to do besides set it as a browser source?

[zenith widget]

If you've clicked save, reload the overlay in OBS and the editor as well.

[azure quiver]

so don't click save then i guess?

[zenith widget]

what? no.

Click save, and reload the editor and the active overlay.

[bright oak]

I noticed I have to log into chat evertime I fire up OBS.LIVE is there a way to save login info?

[nocturne pelican]

@bright oak If you have issues with OBS logging you out of the integration all the time or not showing the Twitch integrations, follow these steps:

1. Make sure you are on the latest and greatest version of OBS.Live ( 19.3.24.375)
2. exit OBS (make sure OBS is not running)
3. delete %appdata%\obs-studio\plugin_config\obs-browser\obs_profile_cookies
4. start OBS.Live
5. Settings -> Stream -> disconnect -> connect

[azure quiver]

Oh.. okay thank you. Can you only have 1 active overlay? like can i have song request and media share running at the same time?

[zenith widget]

You can have as many overlays added to 1 scene as you want. Only limit will be your CPU usage if it can sustain so many overlays.

[bright oak]

Also, is there a way to show viewer count in obs.live?

[zenith widget]

But I think you are missing the point here. By "active overlay" - what i meant is, just go into OBS and reload/refresh the overlay that should have the kappagen, so that it can load kappagen properly.

@bright oak Activity feed -> burger menu icon -> stream settings -> view count

[bright oak]

Thanks

[woeful idol]

Hey Stream Elements. Sometimes when I get a sub or resub, the alert notification doesn’t pop up on my screen or overlay. Can I get a fix on this please?

[zenith widget]

Is the sub/resub event in the activity feed?

[woeful idol]

It doesn’t even update in my activity feed. But I see the notification in twitch chat

[nocturne pelican]

@woeful idol Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[buoyant moss]

need me some help

i've uploaded a webm video to SE overlay

when i trigger event it plays in browser SE but not in OBS

;/

any idea why?

[zenith widget]

What type of event is it?

[buoyant moss]

sub alert

for tier 3

[zenith widget]

https://cdn.streamelements.com/uploads/a5b806f9-a54e-47a1-b62b-c7330e6ee8da.webm - the video is completely black

huh

discord had an image preview but I don't see the actual video

[buoyant moss]

yeah but in SE overlay editor it shows

so i am confused

[zenith widget]

I still see a black video on the editor.

[buoyant moss]

hmmmmm

[zenith widget]

sound is playing but no actual video.

What browser are you using?

[buoyant moss]

chrome

[zenith widget]

Maybe reupload the video file?

[buoyant moss]

just solved the issue 😃

different stuff to convert original video

solved the issue

[zenith widget]

[buoyant moss]

love this alert doe, whole 30 minutes of work in premiere pro

frame by frame LUL

[celest laurel]

so I've started streaming recently and overall I have a decent understanding of obs but i'm not super comfortable with scenes and how to set up alert sounds so I know if I have a new follower or sub or donation, how do I do those things?

[zenith widget]

Here is a video guide for our overlay editor: https://www.youtube.com/watch?v=LwAfMIR3Cj0&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv&index=5 and a video guide for the alert widget: https://www.youtube.com/watch?v=8LVRd2X4HvU&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv&index=6

These should help you setup an overlay with the alert widget to get a sound notification for when someone follows/subs/tips you

[hushed helm]

Hi can anyone help me on twitch Chat Leaderboard. here is my twitch: twitch.tv/xWOO i recently changed from Negawoo now is xWOO

[zenith widget]

What is the exact issue you are facing?

[hushed helm]

@zenith widget hello

chat leader board No Data

[zenith widget]

refresh your channel

its fixed now

[hushed helm]

thanks man!

[celest laurel]

sooooo those videos are.... when i click to upload an image, literally nothing happens

[twin sentinel]

what browser are you using?

[celest laurel]

edge

[twin sentinel]

Try chrome please.

[celest laurel]

So why doesn’t the app have the editor on it? So you’re saying I have to edit in a browser to upload to an app but the my browser doesn’t work so I have to download a second browser just to be able to upload to your app? Does that not sound ridiculous?

[zenith widget]

Which app are you referring to?

Our website, editor included are chromium optimized.

[celest laurel]

Streamelemrnts obs

[zenith widget]

Edge is not chromium, so its best to use Chrome.

OBS.Live just adds 3 widget docks to OBS Studio.

Activity feed, Media Request and a chat window.

If you want, you can use plain old vanilla OBS Studio and its the same thing.

You need the overlay link to add it as a browser source to OBS Studio.

[celest laurel]

Im talking about uploading images to the editor

And the fact that the app doesn’t even have an editor

[zenith widget]

You asked why the plugin doesn't have the editor. As for uploading images - like advised its best to use Chrome or if you want to Opera.

[celest laurel]

No not a plug-in

Never said plugin

Or opera

[zenith widget]

OBS.Live is not an app. Its an addon/plugin for OBS Studio.

[celest laurel]

😞

[blissful nova]

Hey ya'll it's me the hopeless SE guy! I'm having trouble with TTS - it's only not working for my cheer alert - but works perfectly for a tip for example. It doesn't even work when I emulate an event with a message - not sure why 😕

[zenith widget]

Did you check the variations?

[blissful nova]

Oh my god

Thank you ❤

❤ ❤ ❤

[zenith widget]

👍

[blissful nova]

I'm sure this is asked regularly 🤦🏾

[zenith widget]

Yes, but if that has been checked, then we move to other things

[blissful nova]

You guys are great, thanks again.

[wooden hamlet]

i would need some help 😄

[zenith widget]

What is the issue you are facing?

[wooden hamlet]

i need the tip report for older months

but they are not avaiable

[dense quest]

hey guys. I have a question i made a subgoal but i have to put the numbers by myself is there anything that does it automaticly?

[zenith widget]

@wooden hamlet For what period do you need it?

[wooden hamlet]

i need it till January 2018

[zenith widget]

@dense quest The goal widgets only count up from the moment you've registered with us. To adjust the number, simply go to Dashboard -> activity feed -> widget data on the right -> goals tab.

@wooden hamlet From?

[wooden hamlet]

Germany

[zenith widget]

What I meant is, from what date, but I took a look and the earliest tip you have is from February 2018.

[dense quest]

@zenith widget i have that done. But if ill drop some subs it stays on the number i was on subs. the number is not dropping

[zenith widget]

No way for us to get any tip data before that month.

@dense quest The goals numbers don't automatically go down, only up.

[wooden hamlet]

oh wait i just need it from February 2018 till now

maybe i misscommunicated it

[dense quest]

@zenith widget okkay thank you very much have a nice day ❤

[wooden hamlet]

@zenith widget is this possible from February till now ? 😄

[zenith widget]

Well checking.

[wooden hamlet]

okay thank you

[wooden hamlet]

@zenith widget you can dm me if you got or i will just check later in this chat 😃

[zenith widget]

If I get the info yes

[scarlet tiger]

Why do chat stats not work for me?

[twin sentinel]

Have you renamed yourself on twitch lately?

@scarlet tiger Your chat stats page is fixed: https://stats.streamelements.com/c/mrjaroslavik

[meager elk]

Can you change the name and color of the stream elements bot in chat?

[twin sentinel]

Afaik, no. You can just change the custom bot name color or your own account as bot color.

[keen sail]

So is the 1 viewer host not going to get fixed?

Because the notification does not show up in activity feed or any notification

[nocturne pelican]

@keen sail Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
• All auto host events with at least 1 viewer

[keen sail]

okay, thanks

[spark viper]

What is the command to request a song

[twin sentinel]

!sr or !songrequest

[spark viper]

Oh, thank you

[twin sentinel]

Let's hop in #helpdesk-selive

[wooden hamlet]

@zenith widget can you tell me the fees of streamelements so i can type in all donos for my self in that document ?

because i need it today 😄

[zenith widget]

We do not take any fees.

Give me like 5-10 minutes and I'll get you that report.

[wooden hamlet]

perfect 😃

[hollow bay]

Is there a way to import an entire youtube playlist into streamelements? Or do I have to create my backup playlist by adding songs one by one

[twin sentinel]

The Media Request uses as backup playlist a public or not listed youtube playlist. You would need to create it yourself.

[tough garden]

how to add chat box on the stream?

[twin sentinel]

When you are in editing mode of an overlay, on the top select widgets then add the Your channel's Twitch chat widget to your overlay.

[tough garden]

@twin sentinel Eyes is the thing peopel get blinded on first. thanks

@twin sentinel guess webcam also goes under widgets?

[twin sentinel]

The webcam will be added in your broadcasting software, preferebly OBS Studio.

In there you also add the overlay as a browser source.

[tough garden]

so make a specifik scene for webcam?

@twin sentinel u have time for talking im on help voice chat

[unique prawn]

Hello i want to import my Alerts from Tipeestream to StreamElements but that doesnt work. I need Help

[twin sentinel]

I don't have time to talk in voice right now. But there are a lot of good setup guides out there, which will help you set up your OBS and the scenes.

@unique prawn Do you use the alertbox V2 in Tipeee? StreamElements can only import the assets from the aletbox V2.

[unique prawn]

@twin sentinel oh no uff ok thanks

[undone hornet]

Hello.

[twin sentinel]

https://blog.streamelements.com/1-minute-twitch-stream-setup-89a6c73c85b9 @tough garden

[nocturne pelican]

@undone hornet Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[undone hornet]

So I just recently started streaming on a semi-regular basis, and I used twitch. But I play on my Xbox. I don't have a computer to work anything really, I just need help figuring out how to setup a bot on Xbox and whatnot

[nocturne pelican]

@undone hornet Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[undone hornet]

Okay so I read that, do I need to download the Steam elements app on my smart phone? I currently already linked my stream elements with my Twitch account. What else do I need to do do you have it work for me

[twin sentinel]

Just log in to the website with your smartphone and you can configure the bot.
The app is for mobile IRL streams on android.

[undone hornet]

Oh ok. So just log on and mess with the bot... Is that easy to do

[lime gull]

how do I know what bitrate to use

[jade remnant]

do a speed test, then use 75 - 80% of the upload speed

[lime gull]

16 up

[twin sentinel]

What resolution do you want to stream is depending on your hardware. Here is a helpsheet for the bitrate needed for what resolution: https://stream.twitch.tv/encoding/

[tough garden]

@twin sentinel cant get the damn webcam to show 😦

[twin sentinel]

Do you use OBS Studio? What version do you have in the top left?

[undone hornet]

How do you check the balance of how many points do you have on your Twitch? I'm trying to see if the Bots working

[twin sentinel]

The default command is !points

[tough garden]

23,1,0

[lime gull]

obs 23.1.0 I stream and xbox through an egato hd60

just need to clean up the chop

it was at 30 fps and 2500 bitrate

[nocturne pelican]

@tough garden For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[undone hornet]

So loyalty settings and whatever u named ur curremcy you just put a "!" Infront of it?

[twin sentinel]

You can set up the loyalty system here: https://streamelements.com/dashboard/loyalty and access the default commands here: https://streamelements.com/dashboard/bot/commands/custom

[lime gull]

should encoder be software or hardware?

[twin sentinel]

Totally depends on your setup. Software x264 is your CPU and NVENC is your GPU.

[undone hornet]

Do I have to be love you test the bots

Live

[twin sentinel]

Did you invite the bot to your channel?
No you don't need to be live to test it.

To invite the bot, on the dashboard there is a button: https://streamelements.com/dashboard

[undone hornet]

How do I invite it to my channel. I thought I just had to link it to my twitch

[twin sentinel]

Please also mod it after inviting it.

[undone hornet]

I clicked the little wrench that did it for me

Omg it works. Y'all are awesome

[heady imp]

Is there a chat command for a user to see in chat how many tickets they have purchased for the current giveaway?

[tight harness]

If they go to the public giveaway page that is created on our website it tells them how many tickets they've purchased

[ebon atlas]

for some reason when some one hosts the alert dosn't go through even with the alert freshhold is 0

[nocturne pelican]

@ebon atlas Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
• All auto host events with at least 1 viewer

[ebon atlas]

so if the person who hosting is offline i don't get the alert?:

[twin sentinel]

that is correct.

[ebon atlas]

right ok. thanks

it was driving me insane on why it wasn't working

[lament blade]

guys

on the left of Streammelements it should show a Activity feed

i accedentally cclosed it

how do i get it back?

[twin sentinel]

You are referring to OBS.Live right?

Then Let's hop in #helpdesk-selive

[valid wraith]

No matter what I do my media request settings won't work. I set the limit to 6 minutes and people can still queue up 30 minute videos

[twin sentinel]

At the bottom of the MediaRequest settings there is a setting for an exempted user level, Check if it is set to the right value.

[valid wraith]

oh damn I feel stupid, so I just gotta set it to myself only, right?

[twin sentinel]

Set it to the value you would like it. You can allow your mods to go around the points costs and other limitations with this, too.

[valid wraith]

nah my mods are wild they don't need that much power, thanks tho man!

[burnt lintel]

Is this the right place if I have a question about an issue with image slideshow on a new stream I am troubleshooting ?

[thin needle]

i got here and report from a streamer. he got multiple people that he can't give points or @(name) them. while they do have an account.
what can i do for him?

[twin sentinel]

@burnt lintel Yes it is. What is this about?

@thin needle Are the people listed in the viewer list, while he is trying to @-them?

[thin needle]

yes they do are in the playerlist yet when he does it it doesn't show up, yet others can. and also give them points

[burnt lintel]

@twin sentinel thanks for the response. I am trying to use my "wallpaper slideshow" folder as a source on my stream. Weather I ad the directory to the slideshow or manually select and ad many pics, it continues to cycle thru the same few pics no matter how I adjust the settings and or reset things on my end. [no huge rush, help the other guy first 😃 ]

[twin sentinel]

@thin needle Is he using the default twitch, can he /she try to log out and log back in to twitch please.

@burnt lintel You hae to manually upload all the wallpapers to your account and then add them in the slideshow and save the overlay.

[thin needle]

its worth an try

it appaired to be not working. its been already quite some time. i only do it if i got multiple reports of it

yet i do not got anything to fix it

[burnt lintel]

@twin sentinel any idea why when I select the entire folder on my drive, some of the pics play then? Ideally I'd be able to cycle thru all 3k pics on shuffle so that you almost never get repeats so manually adding to my account would be impossible

[twin sentinel]

@burnt lintel Are all these pics in the section from where you can select them from in the rotation widget?

[burnt lintel]

@twin sentinel This is my first time setting any of this up in stream elements so Im not even sure what you mean by rotation widget. Within my scenes I have a source that I have selected as an image slide show. Then I select the wallpaper folder that I wish to use on my PC and only a few of the many pics actually cycle thru

[twin sentinel]

@thin needle I am sory, but I have no idea on this. Maybe another supporter has any ideas on this.

@burnt lintel Can you show me a screenshot of your rotation widget you are trying to set up?

[burnt lintel]

I dont know what the rotation widget is

[twin sentinel]

What widget are you referring to?

You have tried to set somethign up. What widget have you choosen?

[burnt lintel]

OBS 23.1.0 Source > Ad > Image slideshow > Create new > image folder

I dont know of any widget. But the slideshow source is only partially working. Its playing SOME of the images in the folder for my stream but not cycling thru them all

[twin sentinel]

I though you were referring to our overlay widget StreamElemetns provide.
Best to ask the OBS guys why it is not working as intended.

[nocturne pelican]

@burnt lintel For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[jade remnant]

@burnt lintel make sure the files are one of these formats

[burnt lintel]

@twin sentinel thanks for trying to help me. I still barely even know the diff between all these programs it seems like they are partially integrated with eachother but not entirely lol

[nocturne pelican]

OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive

Please make sure you have the latest version of OBS installed, Current Version: 23.1.0. You can install OBS here: https://obsproject.com/

[burnt lintel]

@jade remnant yea they are all jpgs, jpegs gifs and bmps, thats what is so odd!

[jade remnant]

if they are all the correct formats and are listed in the directory then it would be best to ask in the obs discord, they would be best to help out

[burnt lintel]

Yea I can manually ad for example 10 correct file types to that list and then only 3 will cycle thru even on stream. Ill ask them thank you!!

[winter trench]

hi

any way to reset the points all to 0?

[twin sentinel]

There is a reset button in the leaderboard on the website.

[winter trench]

perfect thanks

[lament blade]

When you exit out of the streamelements windows on obs how do you get them back up?

[twin sentinel]

@lament blade Let's hop in #helpdesk-selive

[verbal condor]

How do you make the ! things for your twitch chat

[twin sentinel]

https://streamelements.com/dashboard/bot/commands/custom

[verbal condor]

How do you make a live follower count one

[twin sentinel]

Use the Display your total follower count widget for that.

[wild gazelle]

How do I get my overlay to work on twitch?

[nocturne pelican]

@wild gazelle To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[wild gazelle]

I did that but when i stream on twitch it doesnt show

[twin sentinel]

Is the overlay the first source in the source list?

[wild gazelle]

yes

i have 4 scenes and when i click on the screen it populates the source which is the overlay

[twin sentinel]

Have you started OBS as admin?

What OBS version are you on (top left)?

[wild gazelle]

21.1.2

[twin sentinel]

Update to 23.1.0 by downloading the latest version of OBS Studio on the website here: https://obsproject.com/download

After the installation, please start OBS as admin.

[wild gazelle]

Ok I'm updating now and how to I start as admin?

[twin sentinel]

right click on the link on your desktop and select run as admin.

[tawny narwhal]

how do i change the name of the bot using obs live

[twin sentinel]

https://discordapp.com/channels/141203863863558144/494513233416421386/561516184718278676

[bronze stirrup]

Hi all, I'm very new to Streamelements, currently transfering over from Streamlabs, as I was just missing some features there. I will probably get more questions along the way, but currently I have two:

Is there a way to set up my event list as something like this? I noticed there isn't a custom CSS tab when adding the event list so the amount of things you can modify in it is pretty basic. I'd like to have the last entry more highlighted and have the other entries "fade" away

And what is the main reason for adding a game to a custom overlay? If I add a game, is that overlay only visible when I play that particular game? So for instance, if I add a Fortnite stats widget, and I add Fortnite as the game, can I just add it to my main OBS scene and does it only show when I play Fortnite?

[strong kernel]

Use Custom widget to set up a custom coded event list.

Setting a game is for your organizational purposes.

[wild gazelle]

When I start twitch from my PlayStation it says Preparing... is that normal?

[strong kernel]

You can't use overlays if you're streaming from your PlayStation.

Consoles are 🥔 and can't do anything remotely interesting when it comes to streaming.

You need a capture card or remote play and stream from your PC.

[wild gazelle]

Thats why then! SO do I ned a camera for my laptop?

[strong kernel]

I wouldn't stream from a laptop.

[wild gazelle]

Dang ok. Thanks!

[bronze stirrup]

Thanks @strong kernel
Is there any documentation on the custom widget for a custom coded event list?

[strong kernel]

Custom coding's up to you. Check the room topic in #dev-chat for how to pull event info.

[light bison]

is the "%!(EXTRA string=)" thing when doing !givepoints a known issue?

[strong kernel]

Screenshot please?

[jade remnant]

!addpoints

[light bison]

i checked it on my own channel and same thing happened

so its not a specific channel thing

[twin sentinel]

Why do you want to give out 0.111 points?

[bronze stirrup]

Can you have separate chat alerts for sub gifts? Like "{user} thank you so much for gifting {amount} subs to the community"?

[light bison]

it happens no matter the amount

mostly happens when giving points to everyone

[twin sentinel]

the !give is not for giving to everyone. it is to give to a specfic person.

use !addpoints all XX for that.

@bronze stirrup This can be done with the variation settings. Create a gift variation there.

[light bison]

yeah but why is this a thing

if its not made for it, it shouldnt work

[bronze stirrup]

I don't see the variation setting in the chat alerts @twin sentinel?

[light bison]

or at least not give code back, right?

[twin sentinel]

it tries to give teh points to a twitch channel which is called evveryone...

[strong kernel]

@bronze stirrup There's no gift option for chat alerts.

[light bison]

makes sense, and i would assume that would respond with an error, and not code..
i guess if its intended to be like that then ok

[harsh widget]

hey, can maybe anybody help me please. Is there any way to get .txt files from stream elements? like subs and stuff? thanks

[twin sentinel]

all our data are stored in the cloud, so we don't store any data on your pc in a txt-file.

[harsh widget]

oh thats bad 😦

[light bison]

some would say that's good though lol

[harsh widget]

some yes, other need them as .txt output @light bison anyway thanks

[undone hornet]

How do you do song requests

[strong kernel]

You can set it up for your account in the Media request section of your account.

https://www.youtube.com/watch?v=17eUkoZ6eIs

[lament blade]

how can people see my SE store. Ive added stuff to the store, but can't add the store to my panel. need help. lol

[twin sentinel]

https://streamelements.com/jabyrd7773/store

[strong kernel]

Stream store can be seen in the Leaderboard extension in your panels if you allow it to, or on - that.

[undone hornet]

Does it play on Xbox or the app

[lament blade]

okay. Thank you, see if I can add that to my panel

[strong kernel]

@undone hornet You can't use anything remotely fancy if you're streaming from your Xbox.

[lament blade]

it keeps saying somthing went wrog try again later when I try to add link to my panel

[undone hornet]

So is there any way to play the music really?

[strong kernel]

Stream from your PC using a capture card or remote play to get your Xbox gameplay.

[undone hornet]

Unfortunately I don't have a computer to assist

[strong kernel]

Xbox can't support overlays, alerts, or media request. Consoles are 🥔 when it comes to streaming.

[undone hornet]

Well poop it's all I got lol

[twin sentinel]

@lament blade Best to ask Twitch then, we can't help with the panels that much.

[undone hornet]

It doesn't notify me when some one hosts me

[nocturne pelican]

@undone hornet Due to changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All hosts coming from an online channel. If the hosting channel has been offline, we do not show it
• All auto host events with at least 1 viewer

[undone hornet]

Well that's no good. I needed to see it lol

How do you set up timer messages

[twin sentinel]

https://streamelements.com/dashboard/bot/timers guide: https://discordapp.com/channels/141203863863558144/199460642975907840/508911738528333849

[harsh hare]

yoo

i get this message when trying to set title or game

StreamElements: @Leondre, something went wrong while trying to update the game.

and also the streamers subcount is showing as 0

[strong kernel]

How are you typing the command?

[harsh hare]

!settitle xxxxx

[strong kernel]

No, exactly what you wrote.

[harsh hare]

oh you mean what i actually wanted the title/game as?

[strong kernel]

Or take a screenshot.

[harsh hare]

so i wrote

!setgame Fortnite

[strong kernel]

Command seems to be working fine for me.

[harsh hare]

yeah it works on my own channel

[strong kernel]

Then there's an issue with the connection between StreamElements and their Twitch account and they should log out and back in to StreamElements

[harsh hare]

Okay thanks i'll ask them to do that 👌

[wide stump]

Hello!

[nocturne pelican]

@wide stump Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[wide stump]

Ok my problem is simple, I would like to change the name of one of my donator in the weekly and all time donation tab

How can I do that?

So I had a request from one of my tipper to be anonymous, can I satisfy this request?

[strong kernel]

You'll need to go through your Revenue history and rename all of their tips.

[wide stump]

I did

it is only one tip, but somehow it does not update in the weekly / all time overlays

@strong kernel Am i supposed to add a tip mannually and delete the previous one from the history?

[strong kernel]

No. And please don't ping.

[wide stump]

sorry...

[pale elk]

Someone able to remind me how to get donations to tiltify to show up in the alert box and events list?

[strong kernel]

There's a Tiltify alertbox. It won't appear in your event list.

[pale elk]

like in widgets?

[strong kernel]

Yeah.

[pale elk]

ah. Thanks.

[strong kernel]

@wide stump All set.

[wide stump]

Thanks for your help

[stiff needle]

So I have a new theme and it game me 5 links, but I'm not sure what to do with those links

[nocturne pelican]

@stiff needle To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and ☑ “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[strong kernel]

You can ask in #dev-chat but custom coded widgets (even ones in #widget-share ) are ultimately your responsibility.

[stiff needle]

what is the purpose of profiles

I figured I could have a default profile with my normal scenes, and then a GTA profile with GTA orerlays for when I play that but I think I'm mistaken

[flat sleet]

@strong kernel Thank you for redirecting me, I asked in #dev-chat and hopefully can get it figured out.

[bright oak]

Hello which setting in my modules disables the tweets from streamelements? http://prntscr.com/nm84mk

[twin sentinel]

There is a twitter module which you can edit or disable.

[bright oak]

Ahh I misunderstood I thought it tweeted when I went live. Thanks

[strong kernel]

That's the Social media section of your account that does that.

The module repeats tweets.

[ionic thunder]

My OBS.Live is not registering my chat when I load it up after a name change on twitch. Do I have to reset my OBS?

[strong kernel]

Log out and log back in with the StreamElements menu at the top.

[ionic thunder]

lol I am a noob

I didn't even think or see that logout. Thank you!

[simple chasm]

Is there a way to create an alert or make a sound play when a certain viewer talks in chat? For instance, if I want to play a sound on stream when a VIP shows up in chat?

[gray gyro]

i keep getting this error when trying to receive a full control invite. Could someone help me please.

[strong kernel]

@simple chasm There's no functionality to greet individuals in StreamElements. For sounds especially, they must be redeemed from your stream store. They won't just trigger themselves.

@gray gyro That's... new. Who's sending you the invite?

[gray gyro]

a friend of mine who needs to me fix up some stuff that he doesnt know how to do

lol

im already "full control" on a few others accounts, so i know it works, but this time.....not sure whats going on

[strong kernel]

Please provide me with the link, I'd like to see if I can replicate it.

[gray gyro]

a link for?

[strong kernel]

The full control link.

The one you were given.

[gray gyro]

one moment, ill have him generate a new one

its dissolved

[strong kernel]

Thank you.

[gray gyro]

may i dm you?

[strong kernel]

Of course.

[gray gyro]

ty

[inland vault]

Hy! I just tried to import Arcade Pop alerts, but it's slips, the picture and the text somehow

can someone help me?

[strong kernel]

We're not responsible for Nerd or Die packages.

If there's an issue with installation, make sure you followed their instructions, or reach out to them.

[inland vault]

Ah okay, thank you.

[hasty pawn]

Okay so I have SE controle center up and it is only used for media requests. unfortunately it is not working at all with the stream. It wont let me accept requests nor play.. it will only let me do one song at a time when i close it down and reopen it

[lament blade]

👌

[left ember]

Is there a way to switch my Steamlabs loyalty currency to StreamElements?

[strong kernel]

Only if it's from the chatbot client on your desktop and not from their extension.

[desert marten]

Hello! Does anyone know how to rename the streamelements bot?

I have the obs.live downloaded

[strong kernel]

@desert marten Check pinned messages in #helpdesk-selive

[desert marten]

Thank you!

[strong kernel]

@left ember https://support.streamelements.com/hc/en-us/articles/115000405371-Import-other-platforms-into-StreamElements

[left ember]

Thank you

[tribal wagon]

@strong kernel Hi again, sorry if I'm becoming annoying, wanted to ask again are there any news about the disappearance offset bug?

[strong kernel]

A bug report was filed. It will be addressed when it is addressed.

Nobody but the devs know where it sits in the queue.

[tribal wagon]

Aw, okay, thank you though ❤

[spiral valve]

anyone help meget a item picked from these guys www.own3d.tv to work with my OBS

[zenith widget]

@spiral valve this is your choice foe your stream only. No one can help you choose your style as everyone has different taste

If you still want help with that ask in #general-chat

[faint latch]

hey guys any1 able to help cant get the streamelements bot to work for some reason and cant get it to have custom name ?

[zenith widget]

Its not joining your channel?

[faint latch]

it was in there now its stopped working

[zenith widget]

And you are trying to rename it?

[faint latch]

yeah

[zenith widget]

What are you using to rename it?

[faint latch]

ground control

[nocturne pelican]

@faint latch Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[faint latch]

thanks

[zenith widget]

I see its still not talking.

Turn off Ground control, lets see if the normal bot is working at least.

[faint latch]

ok so its now working?

[zenith widget]

Ok, so turn on GC now, but this time toggle the custom bot name option off

[faint latch]

ok

nope

[zenith widget]

this option is OFF right?

[zenith widget]

Ok, it seems you are have not followed the instructions for how to rename the bot via Ground Control.

"Randy bot" is not a valid name for Twitch.

why? because of the space in the name.

[faint latch]

working

[zenith widget]

[faint latch]

cheers

[zenith widget]

[hasty crypt]

Just wondering if stream elements has stinger connections between scenes

[zenith widget]

We don't have scene transitions, unfortunately.

[sweet glen]

Hello. i was streaming earlier today and had someone sub for their first month, unfortunately the alert didn't go off because my alerts had been set to at least 2 months. I then fixed it and made it at least 1 month but i can seem to find the alert to replay it, It does not show on my streamelements ground control either. Any idea how to fix it?

[twin sentinel]

Is the event in your activtiy feed?

[sweet glen]

Unfortunately not.

[nocturne pelican]

@sweet glen Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[sweet glen]

I see thank you for the assistance

[amber rover]

Urgh, can anyone help to investigate wha'ts wrong with my stream setup? I am currently using a dual-pc streaming setup with no capture card . I was planning to buy a razer ripsaw but i don't want to burn my wallet for that. Then, I connected these computers into a gigabit network switch, my home network speed is with 500+ Mbps download and 100+ Mpbs upload. Network shouldn't be a problem, i guess. I tried to stream games like Terraria, Starbound, Minecraft, the stream is perfect, smooth. But my main game is csgo and i would like to stream it. But I realized that my stream is pretty laggy, i don't know what is causing it. Moreover, when I limit my csgo game to a max fps of 60, the stream is perfect like I streamed on Terraria but the problem is I am more comfortable with 120fps. I thought this would be a cpu usage but my cpu is pretty chill. Only 70% peak for both obs and csgo running at the same time. Anyone have the solution I would really appreciate it...

[zenith widget]

That is a very specific technical question that:

• I don't know if any of the support personnel will be able to answer
• best maybe asked in #general-chat
• maybe ask in the OBS discord ( https://discord.gg/obsproject )
• doesn't seem related to our tools and feature, as we tend to provide support related to what we provide for streamers.

[amber rover]

Okay thx @zenith widget

[patent horizon]

hello my allerts showing like that. How can i fix it

[nocturne pelican]

@patent horizon The default resolution for StreamElements overlays (theme and custom) is 1920x1080. Please add them in OBS at their full resolution and use CTRL+F to fit to screen if necessary. You can then downscale your stream in OBS settings > Video if you'd like https://i.imgur.com/6bWXxjR.png

[patent horizon]

you re n1 ty ❤

[twin sentinel]

@dusk carbon This is a guide for Media Request:https://www.youtube.com/watch?v=17eUkoZ6eIs

[lament blade]

I need help why is my fornite not coming up

[lofty raven]

I did a quick search and it looks like this issue has been brought up before, but I haven't seen a solution to it yet. I've been using StreamLabs for Alerts for a while and they all have been working fine, with the exception of the Raid alerts, which no longer fire off. I manage 3 channels and its the same issue for each one. On my recent events, the raids stopped showing 6 months ago. For the other two channels, they stopped 2 and 3 months ago, respectively. The raids still show up on my Twitch dashboard in the recent events list there.

So I figured I would do an SE overlay alert just for the Raids. I got everything set up and set the parameter to "0" which I assume means the alert should fire off regardless of the number of people in the raid. And even the SE alert does not fire off with a raid, nor does SE show the raid occurred in the recent events. For both SL and SE, the alert works fine when tested, but nada when I am live and have someone do an actual raid to test it then.

I am wondering, in this case, if it's not something on the Twitch end since raids are not being picked up by either SL or SE at all, even though all the other alerts work perfectly.

[zenith widget]

@lament blade I see that hte game is in the preview of the source. Make sure you don't do display capture, as its going over the game capture.

[lament blade]

I am not on game review though

[zenith widget]

or move the game capture source to the top of the sources list.

[lament blade]

Ok.

[zenith widget]

What you are showing screenshot is the game capture preview window.

@lofty raven Gimmie a moment to read up that

[lament blade]

Oh TNAK U

[zenith widget]

@lofty raven Interesting thing

Can you show your twitch dashboard event list and our event list for the missing raid?

How many people have also been shown on the raid event on the twitch dashboard?

[potent ibex]

They both pull raid information from chat; so if neither work, it would indicate user error for configuration.

[cunning sage]

Is there a way for !sr responses to be in /me so the bot is all colored?

[zenith widget]

Unfortunately, no. Thats a default command they don't have the option to be changed on how to respond.

[cunning sage]

Bummer, anyway to add that as a future feature request or is it literally impossible?

[zenith widget]

i think the idea to have teh default commands have that option is already in our ideas board.

!ideas

[nocturne pelican]

Check out the new ideas board https://strms.net/ideas. You'll be able to add your ideas, upvote others that you like, and track their progress with email notifications. Adding and upvoting ideas also helps the staff know which ideas should be prioritized so please take some time to upvote the features that you’d like. The #💭︱feedback-and-ideas channel is best used for discussing ideas already on the board.

[cunning sage]

Thank you for the response

[ancient otter]

Guys, have you ever had this problem before?

Guys, have you ever had this problem before?

Tried some topics but no success :(

[zenith widget]

Is this via the OBS Studio integration or our OBS.Live login?

[ancient otter]

OBS.Live when i try to select any server

Or start the OBS

I just fixed, was a problem with my password, i've changed so i needed to reconnect haha

Thank you anyway <3

[zenith widget]

I was gonna suggest that but I got side tracked here, sorry

[ancient otter]

No problem Keizar i appreciate all the help <3

[robust citrus]

hello! is this the place where i ask questions related to the obs?

[twin sentinel]

If you are using OBS.Live best to ask in #helpdesk-selive

[lament blade]

Hey Benno

I need something to track my giveaway time, I want to do giveaways every 1hour

and have a countdown for it

anyone have idea how I can achieve it with StreamElements?

[desert breach]

Greetings gentle beings, im trying to change my streamelements bot name, my jwt token, oauth token are correct, and i tried to leave channel-restart ground control-rejoin channel with no success at changing name. Any suggestions?

[twin sentinel]

@lament blade When you start a giveaway, the time will start from 0 up. So when there is displayed one hour, just close it manually and start a new giveaway.

[nocturne pelican]

@desert breach Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[lament blade]

I need to display it on the stream

at the same time

Giveaway Countdown

[twin sentinel]

There is a widget for the giveaway, which will tell the time passed since the start I think.

[lament blade]

Do you have idea if it can count down

i dont find such an option

[lethal tide]

!gc

[nocturne pelican]

You can download our Desktop App Ground Control here: https://streamelements.com/groundcontrol

[twin sentinel]

@lament blade I am afraid that would be custom coding and up to you. I have no idea, than the widget.

[lethal tide]

I created an overlay and now I need it to be activated when someone enters a !command in the chat. It's possible?

[twin sentinel]

That would also be custom coding. Maybe anyone in #dev-chat has already programmed something like this and can give you a hint on how they did it.

[deft shard]

if you make an Hypecup with 1920 dimensions. And you place hypecup within that overlay, its gonna cut off on the rights side.

any fix?

[twin sentinel]

Have you added the browser source also with 1920 dimensions?

[deft shard]

yes

[twin sentinel]

what is your base canvas resolution in OBS?

[deft shard]

1920x1080 benno

scaled is 720

[twin sentinel]

so, it is already cut in the overlay editor. Can you show me the whole screen of the overlay editor, but make sure to blank out your browser url and all data you don't want to be public on the screenshot.

[deft shard]

one moment 😉

grr

[formal sparrow]

So a user is requesting songs with !sr

but everytime he request with link it keeps requesting the wrong youtube video of some ad

[twin sentinel]

@deft shard What browser are you using?

[deft shard]

chrome

[twin sentinel]

Please create a new overlay and try to add the hype cup again and see if it has the same issue?

[deft shard]

nope doesnt work

gonna check with edge

with edge the same

did you try it?

[near marsh]

Where can i test alerts?

[nocturne pelican]

@near marsh To test/emulate alerts, hover over the blue bell at the bottom of the overlay editor. From here you can select the type of event and the amount to test.

[twin sentinel]

What happens when you select a diferent hype cup type?

[near marsh]

Completly blank under my overlays but my OBS is filled with scenes and graphics anyway i can import what is on my OBS to streamelements?

[twin sentinel]

You need to have an alert Box in an overlay, added to OBS, to see the alert. Unfortunately there is now way to import the sources @near marsh

@deft shard What happens when you changes the resolution of the widget?

[near marsh]

That seems stupid.. but w/e

thank u

[deft shard]

that one is set on 1920x1080

[lament blade]

help

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