helpdesk-twitch

[dusk quartz]

the problem "why after i started streaming like 13 min after just stopped without no reason
and after i tried once more and 1 min after stopped"

[winter zenith]

@dusk quartz if you talk about obs. Live this is the wrong channel

If you talk about regular obs you should visit the obs discord

[spice zephyr]

I need help

[nocturne pelican]

@spice zephyr Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[spice zephyr]

I'm not sure how to add an overlay to obs live

[nocturne pelican]

@spice zephyr To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lament blade]

i have found an alert but i dont know how to add it

[twin sentinel]

When I check ☑ “Shutdown source when not visible” it takes up to 7 seconds to load the overlay.
Any way to fix this, or is it not possible?

[jade remnant]

do you want just the alert or do you want it in your overlay?

[lament blade]

just alert

[jade remnant]

benno, the way around this would be to turn on studio mode in obs

[nocturne pelican]

@twin sentinel Loading time for overlays will vary based on your internet speed, ping to servers, and the amount of data to load in the overlay. Using studio mode, you can preload your next scene before transitioning so that no loading appears on stream. You can also use a longer transition time. https://youtu.be/W8iWsD2Lq3U?list=PL_9rga23xIlJDyaOnO2avbss-PHm28oNs

[whole tulip]

hi there, I am busy customising my alerts for my stream and I have them all changed except for the sub alert which will not change? the new pic and sound is loaded and I pressed save, but the old alert just keeps popping up. any advise please?

[jade remnant]

when you edit the alert there is a url link on the left panel, copy that to a browser source in obs

[lament blade]

thanks ill try

[jade remnant]

@whole tulip have you edited the variations for the subs?

[whole tulip]

no have not done this, I dont normally use variations. not sure how to check this/ must I make a new variation for each sub tier?

[jade remnant]

click on the alert box, then click the cog next to subscriber

then go down to variations

[whole tulip]

you are a genius thanks so much. all fixed

[jade remnant]

haha np 👍

[winter sparrow]

Hello, lovely help desk peoples! I was wondering about the tip page. Do people who use the SE tip page see all of my PayPal info, or just a thank you page from SE?

[languid ember]

Is it possible to get a fix on my stats page? :) https://stats.streamelements.com/c/birde

[jade remnant]

they will only see a few things of information, the best thing to do is upgrade to a business account

[main raft]

I have a question, I’m currently streaming on twitch on a Xbox one and trying to watch on my pc to see if it works. And I don’t see myself streaming except when I’m on my phone

[elder sorrel]

@languid ember What was your previous Twitch name & what is your current Twitch Name?

[languid ember]

@elder sorrel previous was c-Birdie and current is birdE

[elder sorrel]

Are you using a capture card or remote play @main raft ? I use Remote Play & use my GF's computer or use my phone to look at my stream.

Cause Display Capture 🤷🏼

Thanks, BirdE! I sent your request for a Staff member to look at.

[languid ember]

Thanks, appreciate it :)

[main raft]

I do not have a capture card. Is it required?

[elder sorrel]

No it's not.

As I said. I use Remote Play.

[main raft]

I’m streaming on Xbox right now then I look at my computer and it saying I’m offline

[weary mist]

it takes 10-15 minutes for twitch to let us know you are live @main raft

[main raft]

Oh for real

[elder sorrel]

@languid ember Updated!

[weary mist]

yeah, it is a limitation from their end

[languid ember]

@elder sorrel excellent. Thanks!

[elder sorrel]

[trail condor]

is it possible to arbitrarily group overlays? I know they're grouped by theme when you create them that way, but I have a bunch that aren't theme-related and sorting them through my ever-growing giant list of overlays would be mega helpful

[serene granite]

unfortunately no, but that's a good idea for improving the quality of life when using our overlays system

[ripe spire]

How do you change what your tipping button looks like

[nocturne pelican]

@ripe spire Twitch's official help guide for Panels: https://help.twitch.tv/customer/portal/articles/2416760-how-to-edit-info-panels

[ripe spire]

Thanks

[atomic silo]

hey, any was to increase the cooldown on the !store commands? i can't find it anywhere, not even amongst commands

[twin sentinel]

@atomic silo Maybe you are searching for the "!items"-Command. It can be found in the default Commands.There you can set up the cooldown.

[atomic silo]

oh yes ty probably that

[wheat rampart]

There Is a command for show top sub gifters?

[pine hemlock]

negative

[amber turtle]

hey i have a stupid question if anyone can show me where the Recent follower/tip/sub etc is so i can add that to my scene that would be grand 😃

[twin sentinel]

@amber turtle Its in your Overlay-Editor in the "widgets" tab.

[amber turtle]

thanks captain

[twin sentinel]

you are welcome. 😄

[amber turtle]

but i already have an overlay i just want the label

or do i have to creat a blank overlay and put it on top of the one i have

[twin sentinel]

I think you can use your existing overlay. Go to the editor, and after selecting the overlay you can click on "widgets" and by pressing "add" you can add the widget (the text of your latest follower and so on) and move it around on your editor section.

[amber turtle]

no like i already have a static overlay that ive been using its not a streamelements one

[elder sorrel]

Yeah. Add the Recent Follow Widget, Recent Tip Widget, Recent Sub Widget to your Overlay.

and move them where you want them to be.

[twin sentinel]

you can create a blank overlay by clicking on "My Overlays" on the right bar and then on "create blank overlay". There you can add the widgets you are looking for.

[amber turtle]

okay

[dark moat]

anyone know what to do when ur alert box keeps resetting all your alert images and sounds?

its been happening for like 2 months now

and I keep going back into editor to reset the images and sounds then save

but after like

2 hours

it breaks again

people are getting hella tired of the dancing shark

I've remade the overlay 2 times already

[elder sorrel]

This is for all alerts? Sounds like the Sub default with no variations added 🤔

[dark moat]

donations as well

subs, gifted subs and donations

[elder sorrel]

Did you create variations for the different options? Such as a Default Sub / Resub / Gift Sub variation? 🤔

[dark moat]

what do you mean?

[jade remnant]

variations

[elder sorrel]

Sounds like the issue going on

[dark moat]

ah ok

I'll try that

but what about the donations?

same thing?

[jade remnant]

yes

[elder sorrel]

Yep. Same thing.

[dark moat]

ok

gotcha thanks a lot

[elder sorrel]

No problem

[mossy bramble]

hey guys quick question. Is it possible to get an emote diaplyed on streamed and have it play a sound effect as well?

[jade remnant]

you can have emotes on screen using kappagen, as for sound i really dont know

[twin sentinel]

maybe make a video out of the emote and the sound? and work with this? (just an idea, don't know if it will fit your needs)

[strong kernel]

This is possible using a stream store item.

The "stream perk" type of item shows an image and sound together on stream.

[mossy bramble]

ill take a look @strong kernel

thanks for your help everyone

[feral musk]

will this work when streaming of my ps4 ???

off not of lol

[nocturne pelican]

@feral musk Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[fading basin]

how do I change what the bot says when someone follows

[strong kernel]

Change the chat alert module's settings. https://streamelements.com/dashboard/bot/modules

[crimson token]

hello!

[elder sorrel]

[crimson token]

i need help

[elder sorrel]

Let us know what you need help with & we may be able to help

[crimson token]

I need help on this, do you know how to put Spotify in this way in stream? I need it

[elder sorrel]

Now Playing with Spotify does not work with our overlays. Most we can offer is in chat

Can check out #command-share for that.

[crimson token]

wow, I finally found it, thank you very much !!

[elder sorrel]

No problem

[radiant wagon]

Hello! I seem to have an issue with my alert sounds duplicating and playing at the same time but about 0.5 seconds out of sync. It causes pretty WutFace alerts is there an easy fix i'm missing here? Thank you 😃

[nocturne pelican]

@radiant wagon Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[radiant wagon]

FIXED. Thank you ❤

[lapis elm]

<@&382267076632379392> I just followed the SE overlay setup and put the link and whatnot in my OBS. Nothing shows up. Am I doing something wrong?

[jade remnant]

so youve got an overlay and copied the url into a browser source in obs

[lapis elm]

If I click edit overlay. There are no layers or anything else from a "pre made" overlay

Yessir

[jade remnant]

try clearing your cache on your browser, what pre made overlay are you using?

[lapis elm]

I tried WoW and bloodborne

[jade remnant]

is bloodborne a super theme or normal?

[lapis elm]

Normal as far as I know. Just typed in the game name within the Layout setup guide.

[languid shell]

hello i have a question regarding the chatbot - i renamed it once and now whenever i try to use a command and don't have obs running StreamElements answers and when obs is running the renamed bot answers to the same commands but

how can i get rid of the "renamed bot" so it just uses the StreamElements bot 😮

(hope that description makes any sense ^^")

[jade remnant]

i cant find anything called bloodbourne

[lapis elm]

bloodborne

take the u out

[jade remnant]

theres nothing starting with blood

the u wouldnt make a difference

[elder sorrel]

@languid shell If you're using OBS.Live: Click the Burger Menu on the top left of the Activity Feed. Custom Bot name.

Should give you the option to select No Custom name.

[narrow coyote]

You made custom overlays

so they will be blank

[jade remnant]

where is that in the overlay themes?

oh god

[languid shell]

the burger menu? 😮

[narrow coyote]

those are not themes, just game icons you can pick when making a new overlay

[lapis elm]

Oh ffs new to the overlay thing.

[jade remnant]

so its not a pre made?

[elder sorrel]

@languid shell

[lapis elm]

Where can I get pre made ones.

[narrow coyote]

Themes section

[languid shell]

ohhh

i found it thank you so so very much @elder sorrel !!!!! ❤ ❤

[elder sorrel]

No problem 🍔

[lament blade]

literally my stream is lagging for no reason at all,

[elder sorrel]

There's always a reason

[nocturne pelican]

@lament blade Can you please provide a log from your last stream. You can find this log in " %appdata%/obs-studio/logs " OR Help > Log Files > Show Log Files. You can simply drag and drop the log file into Discord.

[lament blade]

ive been streaming 6000 bitrate 60 fps for the past 6 months without any problems, 0% dropped frames, and just recently (3 days ago) ive been getting a dumb amount of dropped frames (20+) andits really pissing me off because ive tried lowering my bitrate to 3500, tried to switch my servers, ive done everything

ive reset my internet numerous times also.

[narrow coyote]

Did your Windows recently update to 1809? Game mode is on by default and will cause this

[lament blade]

how would i check

my computer auto updatres

[narrow coyote]

Start > Settings > Gaming > Game Mode

[lament blade]

ok im on game mode

the bar

where do i turn it off

[narrow coyote]

if you are on 1809 there is a toggle in game mode, if you dont see that, then it was not the windows update

[lament blade]

yup, im not seeing that

[narrow coyote]

Then if you provide a log from your stream, it might give more insight

[lament blade]

the last time i did a full stream, it was on streamlabs obs. i just recently switched to obs live because i thought that was the proble,m

[elder sorrel]

Prob will have to wait for the log after Trip is done streaming

[narrow coyote]

If you are live right now, go to View > Stats, and see what it says, it will give real-time feedback on what is causing it

[lament blade]

not even worth streaming

i just tried

[elder sorrel]

Glad to check once you have the obslog for us

[lament blade]

there you go 😃

[fading turret]

Hey guyz, I have a question: When we "hide" an element in the overlay editor and then load this overlay on our OBS, does it stop this element from loading at all? or it loads as "invisible" which keep it from being seen during the streaming but still gives work to our CPU?

[vocal swift]

hey yall, Im using NDI to stream using 2 pc's. My gaming pc has an ultrawide 21:9 aspect ratio that makes everything look stretched or blurry when trying to stream. Any tips or suggestions for settings or NDI advice?

[narrow coyote]

19:04:55.259: Output 'simple_stream': Number of dropped frames due to insufficient bandwidth/connection stalls: 4583 (28.8%) all references are actual dropped frames, thats either a problem with your network, or between your ISP and the Twitch servers

[lament blade]

how do i fix that?

i ran a test and it said i get around 8000 something to my servers for twitch

[narrow coyote]

Then you will need to call your ISP and see if they see any issues with your connection to. There is no magic bullet solution to something like this.

[lament blade]

alright, thank you very much.

[narrow coyote]

I would also suggest updating OBS Studio, it wont fix this problem, but they did other big improvements with 22

[vague garden]

Hey, I've just downloaded ur application and the addon inside of OBS. When I'm configuring the setup it won't let me connect my g2a pay. When I press connect it does nothing.

[fading basin]

how do i get more popular on twitch

[strong kernel]

https://blog.streamelements.com/twitch-youtube-live-streaming-tips-from-streamelements-dreamteam-members-caca0e791e0c

[surreal flower]

question, how do i set up the notification where it tells me when someone follows or host in chat?

[strong kernel]

Chat alerts module: https://streamelements.com/dashboard/bot/modules

[surreal flower]

thank you

[strong kernel]

@lament blade No self-advertisement.

[spice igloo]

hello,when i go try to stream a little box comes up saying invalid path or connection url and check your settings seeing if they are valid,i dont know what to do

[strong kernel]

Repaste your Twitch key.

[spice igloo]

thanks

[modern dirge]

Hello everyone, was having issues with SLOBS and now using OBS.Live by Stream Elements

i found a templateon their website, how do i install it to my OBS??

[nocturne pelican]

@modern dirge To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[modern dirge]

thanks i will try

works great, thanks

[tardy mulch]

hey question! is there any way to sort the items on my stream store?

[untold crest]

Viewers can sort them, but it is not possible to prepare "default order"

[tardy mulch]

ty

is that possible to do or implement in case it isnt, on the twitch panel?

[untold crest]

You can post that idea here: https://strms.net/ideas as I think it would be possible, but unfortunately it is not critical update.

[fading basin]

how do i get people to click on my stream

[strong kernel]

@fading basin https://blog.streamelements.com/twitch-youtube-live-streaming-tips-from-streamelements-dreamteam-members-caca0e791e0c

[fading basin]

can i have text to speech on console for the notifications?

[nocturne pelican]

@fading basin Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[fading basin]

how do i get a notifiacation when someone new joins the chat for the first time

[zenith widget]

I'd strongly suggest to read the guide linked above.

Ooh, joins the chat for the first time?

We don't have that function.

[fading basin]

oh ok thanks for telling me

[bold axle]

help

[zenith widget]

@bold axle Well what is the issue?

[velvet blade]

How do I add the gamble command?

Hello?

[zenith widget]

Hello.

https://streamelements.com/dashboard/bot/modules

Also !gamble is an alias for the default command !roulette

[velvet blade]

Alright thanks

How do I give myself points or allow other people too?

[zenith widget]

You enable the loyalty system for passive gain of points.

But can also use !addpoints <username> <points> to give points to anyeone.

[velvet blade]

Where is that located?

[zenith widget]

https://streamelements.com/dashboard/loyalty

or loyalty settings on the left

[velvet blade]

Should I have any points? Cause its my stream?

[zenith widget]

Thats up to you

[velvet blade]

So how do I give myself points?

[zenith widget]

!addpoints <username> <points>

[velvet blade]

But then it says I have none

[zenith widget]

What do you mean?

[velvet blade]

Like I do the command and then it says I have no points to give myslef

[zenith widget]

What command are you using?

[velvet blade]

I think I got it one sec

Yup got it thanks!

[shell ruin]

i need help im a really new streamer and i really want to make my stream interesting but i dont know how any help?

[zenith widget]

Well depending what you need help with.

[shell ruin]

overlay

[zenith widget]

If its an issue or general info about our tools, sure you can ask here, but generally improving your stream quality depends on you as a broadcaster and if you research on whats good and whats bad and if you look at your past broadcasts to improve it.

Ok, that helps me determine whats the issue you may be having with the overlays

[coarse path]

Hi guys, is there a way to deactivate the stream analytics email after a stream ?

I looked on my profile but couldn't find anything..

[zenith widget]

There is an unsubscribe button on the bottom of the email.

[coarse path]

That will unsubscribe only from the analytics ?

[zenith widget]

From the stream report - yes.

[coarse path]

I was afraid it would unsubscribe from the whole site

Ok awesome, thanks !

[kind vector]

Uhm so I need help with something

I started my first actual stream today and am using streamelements, however the !watchtime command didnt count any time for when i streamed

[zenith widget]

Aah I just replied to your tweet, which it seems is now deleted.

[nocturne pelican]

@kind vector 10 minutes of watchtime are given to those in chat when the loyalty points are handed out (every 10 minutes). Therefore, loyalty must be enabled for watchtime to work properly. There is no direct link between watchtime and all-time points. It can’t be calculated from the amount of all-time points a user has because subs may earn points at a faster rate and !bonus all command increases all-time points for users in chat at that time. Giving points to a single user does NOT affect all-time, only when giving to all in chat.

[kind vector]

Ah

So i need to enable loyalty to get the watchtime to count?

[zenith widget]

Yes

[kind vector]

Okay thanks!

Just kind of concerned me

[zenith widget]

@hexed basin When did you first ask and what procedure were you told to follow to make sure we a not blocking you?

[hexed basin]

i cant remeber 100% i explained trhat i was getting a connection timeout and it was on all web browsers and eventually i used a vpn and could connect and was told the issue was on my end

[zenith widget]

Where are you from?

[hexed basin]

New zealand

i was using your servicce before but i just couldnt connect one day

[zenith widget]

Have you tried resetting your router settings maybe with the help of your ISP? Usually ISPs can't determine if your IP is banned and we don't IP banned anyone.

Also maybe clearing cache of browser, actual clean up of your PC in general with the help of some anti-malware programs, making sure we are not blocked on your Firewall and restarting your router for like 5-10 minutes(turning it off from the power) can help resolve this issue.

[hexed basin]

i have done all of these before i asked for help

[turbid helm]

Hello i'm trying to add a !lurk command with custom text. What do i use to add username to text?

[zenith widget]

${sender}

[turbid helm]

It doesn't seem to be responding

[twin sentinel]

@turbid helm you set the "Enable command when Stream is" to "both" in the advanced options when testing?

[turbid helm]

Oh dear.. 😅

Thanks

[zenith widget]

@twin sentinel

Command is already set to that.

[twin sentinel]

ok. sry.

[zenith widget]

Or at least it was when i first looked at it, now its working after I saw it was set to that 🤔

[zenith widget]

I'm asking the devs at the moment - waiting on an answer back.

[hexed basin]

thank you

[zenith widget]

can you try and ping streamelements.com from the command prompt?

and since you tried to open obs.live, can you provide me with the last log file?

[nocturne pelican]

@hexed basin Can you please provide a log from your last stream. You can find this log in " %appdata%/obs-studio/logs " OR Help > Log Files > Show Log Files. You can simply drag and drop the log file into Discord.

[potent ibex]

Is there a way that I can set commands to only work when I'm playing a specific game?

[gentle imp]

nope but I think it was requested on Ideas board

https://strms.net/ideas

[potent ibex]

what about a way to link a counter with text on my overlay?

[twin sentinel]

the idea of the commands per game in the ideas board: https://streamelements.helprace.com/i526-commands-reply-different-per-game

[potent ibex]

its got 11 upvotes, I dont think thats going anywhere

[twin sentinel]

I think for the counter displayed on the overlay there is a solution at the GitLab by using a custom widget: https://github.com/StreamElements/widgets/tree/master/CommandCounters

[potent ibex]

idk how to use that

[torpid estuary]

Create a custom widget in your overlay editor and copy paste the code from the 3 files to the corresponding tabs in the custom widget. @potent ibex

[potent ibex]

how do you create a custom widget

[potent ibex]

ty

[twin sentinel]

Maybe another helpful tip:
https://media.discordapp.net/attachments/199460642975907840/523426087594754049/unknown.png?width=705&height=362 [Source: KeiZar]

[zenith widget]

sends copystrike letter to @twin sentinel

[gentle imp]

😄

[potent ibex]

and how do I link it to the command?

oh nevermind

[potent ibex]

I don't think it's working

also how do I make the delwins and resetwins commands

[zenith widget]

the counter on the overlay will response if you use "!win" or "!delwin" or "!resetwins"

[potent ibex]

does it matter that I have a command called !win already?

yeah its not working at all, the counter isnt updating

[prime swan]

when someone redeemed the "ask me a question" where can i go to see what they asked me?

[gentle imp]

on redemption history

https://streamelements.com/dashboard/store/redemptions/history

I think it shows there

or https://streamelements.com/dashboard/store/redemptions/items

[prime swan]

second one

txs a lot!

❤

[gentle imp]

you're welcome

[prime swan]

also is there a way to remove a fallower from the event list. or am i stuck with this

[tight harness]

@prime swan Try going here: https://streamelements.com/dashboard/session and removing their event from the Recent Followers section at the bottom, may need to click Save Changes afterwards

[prime swan]

oh waw txs. how do i find this page without needing a link? i cant seem to find it on my own

it worked btw

[winter zenith]

@prime swan just bookmark the link or type
/Session after your StreamElements Dashboard link

or go to the overlay editor, edit a randome overlay, click on the Data tab

[prime swan]

ah there we go found it

txs a lot

[night dust]

hola

[zenith forge]

hello guys i just installed the plugin and it dont recognise my tipping panel. Can you guys help me with that

[granite pecan]

not sure if it's something with streamelements or streamlabs but my overlay all of a sudden has a white background

help

[gentle imp]

if you are using StreamElements overlays on slobs that can happen

[granite pecan]

is there a way to fix it

nvm i just restarted slobs

[gentle imp]

slobs blocks some of our overlay stuff, so better use OBS Studio or OBS.Live extension from StreamElements for OBS

!obslive

[nocturne pelican]

OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive

Please make sure you have the latest version of OBS installed, Current Version: 22.0.2. You can install OBS here: https://obsproject.com/

[cerulean vessel]

My top tipper isn't displaying correctly

[atomic yoke]

Do you need obs to run streamlabs

[elder sorrel]

This is StreamElements 😉

@cerulean vessel Is it showing blank?

[cerulean vessel]

It's showing 2nd highest, sorry for no context 😦

[atomic yoke]

Shit lol

[slender yoke]

@cerulean vessel refresh the cache on obs?

[cerulean vessel]

%appdata%\obs-studio\plugin_config\obs-browser\cache ?

is that the directory for the cache?

[narrow coyote]

yes, but he is saying to simply refresh it, not nuke it from orbit

!cache

[nocturne pelican]

Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[cerulean vessel]

Well I nuked it lel, still showing 2nd highest, after nuke and refresh

[twin sentinel]

You can choose the period of the top tipper in the widget settings . Check if it is set to what you want to be displayed.

[cerulean vessel]

it is all time top D I checked that already 😭

[sand slate]

How do you start your coutdown on the overlay?

countdown*

[narrow coyote]

countdown starts as soon as the overlay is active or reloaded

[sand slate]

how to reload it?

[narrow coyote]

if you set the overlay properly to be shutdown when not active, you can switch to another scene and switch back. If you did not set it to be shutdown it will always be active as long as OBS is running, and you will need to toggle the overlay on and off using the visibility eye in the source list

[sand slate]

it didn't work, I have it set to shut down and when I activate it, it doesn't work

[narrow coyote]

Did you remove the countdown widget? It does not even look like you have a countdown widget on your starting scene

[sand slate]

I might have lol

[cerulean vessel]

I removed the glitched top tipper from my revenue history and it's still stuck 🤔

[sand slate]

I fixed it, my countdown widget had -18 sec

thanks!

[cerulean vessel]

Any other solutions outside of refresh for wrong Top Tipper?

[rocky beacon]

Is there a way to use a command in chat to make a gif pop up on stream? Is anhkbot the only way?

[gentle imp]

you can make it a store item and a command to redeem it directly

[rocky beacon]

Hmmm will have to toy with that then, thanks a lot

[gentle imp]

make sure it's set to stream perks

or only sound will work not the image, also add the store redemption widget to overlay @rocky beacon

also make a custom command to redeem it directly without typing !redeem

so do one like $(redeem wahoo) that points to something you can easy type !wahoo @rocky beacon

[zenith wyvern]

hi there a way to showing off in the chat something is redeeming on the store? like a alert from the bot?

[torpid estuary]

@zenith wyvern yes, in your modules. https://streamelements.com/dashboard/bot/modules go here, click on chat alert settings, then on redemptions.

[zenith wyvern]

Thank you

[torpid estuary]

[still gust]

How do I set a donation goal/display that widget, and how do I get a jar like is available in SLOBS?

[elder sorrel]

In our Overlay Editor you can add the Tip Goal Widget. As for the Jar. Are you talking about for Bits @still gust ?

[sly crow]

Hello there,
I have been using sLabs soley, then moved to sEle for the loyalty system.
With the desktop chat bot app, I have a feature to type text and it will trigger a sound file.
I do want to have the loyalty system combine with this and have sounds at a cost. I dont want to have !redeem infront of the text either- just take the points off and play the sound.
How can I do this?
I do also use streamlabOBS- I havent tried Elements as of yet- I use a OpenVR plugin sometimes which is hella useful.

will this be a hinderance in it?

[narrow coyote]

Cant have our loyalty system work with SL commands. You can uae the stream store to add items like sounds that users can redeem

[sly crow]

ah it has to be in the store :/

like Im happy to do what ever to make it work with StreamEle.- I like the loyalty system and feature of a shop for in stream perks.

[elder sorrel]

As well you can make a Custom Command so it doesn't have !redeem.

Example: Command is !Esenfur

Make the Custom Response $(redeem Esenfur)

[sly crow]

ok. Is it possible to do this without !

I have some combo's of frankerz emotes to trigger the sound

i.e

OOFF

sound and would add emote there. if the custom command and redeem and still be that. Im happy as a chap.

I hope im making sense here :/

[narrow cipher]

Is there a way to make a command that generates a random response, from a selection of 20 or so? 😃

[twin sentinel]

I don't know if this fits your needs, but as first idea I would try this variable:

[narrow cipher]

With that would it be able to trigger a response like "User has entered the lurk cupboard" or "User is hiding behind the flowerpot" 😃

[twin sentinel]

I think that would be possible, the only point you have to look at is, that the full response has a max length of 500 letters.

But I think there are other ways out there to solve it, too.

[spiral solstice]

Can I go back to normal OBS, if I uninstall the SE plugin?

[twin sentinel]

yes.

[spiral solstice]

ok ty

[lament blade]

How do i import my streamlabs tips to stream elements? It keeps saying error occured

[long frost]

Is there a way to manually "sync" or "add" cheers to StreamElements from prior to its joining to the channel? Unfortunately its later addition to a channel I manage is resulting in thousands of bits not being included in leaderboards

@lament blade make sure you are logged into the StreamLabs dashboard as well as the StreamElements dashboard and then try importing again

[elder sorrel]

@lament blade Do you have both Streamelements & StreamLabs Dashboard open?

[lament blade]

that worked, thankyou

[wary inlet]

how do i import overlays from the SE website to OBS

[nocturne pelican]

@wary inlet To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lament blade]

im guessing obs live is the best broadcasting application?

[narrow coyote]

OBS.Live is a plugin for OBS Studio

[pulsar gulch]

Hello guys

I was wondering if it's possible to have 2 different scenes with different webcam settings

or are the webcam settings gonna change for every scene ?

[narrow coyote]

its not going to be that simple. If you have different webcam sources, with different settings, the webcam will not become active in the other scene until its completely shutdown in the first scene

[pulsar gulch]

I see , but if I would have 2 webcams than it';s easier right ?

[twin sentinel]

@lament blade https://www.youtube.com/watch?v=Ck_AUuDUflA

[proven compass]

Just set it to deactivate when not showing and toggle off and back in the webcam that isn't appearing on the second scene after swapping

Or have a scene with no cam and transition to it

[pulsar gulch]

oh aight , I will try that

[proven compass]

You can make a macro to do the first or second option automatically too

[narrow coyote]

disabling the sources will look far better than having another scene that you transition to first

[proven compass]

If you hotkey it and macro it'll be like you've never toggled it either

Well close too

[pulsar gulch]

I really need to buy a stream deck .. I'm already using my G1 - G9 keys

[proven compass]

It must be disabled for a specific amount of time (aka when the cam light goes off)

[elder sorrel]

Streamdeck

15 keys. No 6 keys

[pulsar gulch]

[narrow coyote]

infinite keys

[pulsar gulch]

I can't wait to buy one

[lament blade]

Su, im new to this overlay thing. Im trying to make a background in Streamelements Overlay editor to see where to place cam etc. I have choosen the right size 1920x1080 but its not the same size if you understand what I mean, pls halp

[narrow coyote]

if the source image and overlay are 1920x1080, it should line up. If it does not line up, that would indicate the dimensions are off either with the image, the overlay canvas, or possibly both

[lament blade]

This tip currently shows my streamlabs one, how do i make it show my streamelements one? is there a similar label?

[jaunty current]

I don't know if this is the right place to ask, but how do I make a command where everyone time it is used it counts up? Kind of like a death counter...

[narrow coyote]

You need to use a StreamElements overlay with our labels to show data from our systems

[lament blade]

that sucks 😦 I want to use my own overlay 😦

[narrow coyote]

@jaunty current example can be found in #command-share on how to use a counter

@lament blade You can upload your images to the overlay, or simply make an overlay that is just the labels, and add this as a browser source above your images/videos

[jaunty current]

Ok thank you :)

[narrow cipher]

How do we have emotes used in chat bounce along the screen 😃

[twin sentinel]

use the Kappagen Widget @narrow cipher

[narrow cipher]

Hello @twin sentinel I have that on, but they do not appear on the screen 😃

[narrow coyote]

Did you add the overlay to your broadcasting software?

[narrow cipher]

Indeed I have 😃

would i need to readd it if I make changes?

[narrow coyote]

no, you simply need to save the overlay

[narrow cipher]

yeah, I have done. Kappagen works for subs, but not for when an emote is used in chat 😃

[tight harness]

Did you know that you have it set to Combo mode?

"Show emotes when 5 of that emote were posted within 12 seconds"

[narrow cipher]

So turn combo off? 😃

[tight harness]

Yes, probably best

[wraith heath]

Is there anyone here that could help me with my chatstats page being a 404 error?

[tight harness]

Sure, I can fix that

[wraith heath]

That’d be amazing. What do you need?

[narrow cipher]

Thanks for the help 😃

[tight harness]

I've got everything I need already

No problem @narrow cipher

[wraith heath]

Well this is epic

[languid ember]

Is it possible to create a command that either times out or gives points to the user? I can't see a variable to give points to a user, so I'm guessing not?

[tight harness]

@wraith heath Check for me now please

[wraith heath]

!addpoints

[weary mist]

thats what happens when you have your twitch account linkd to your discord profile xD @wraith heath

[tight harness]

https://stats.streamelements.com/c/yoevy

[wraith heath]

Works like a charm! thanks a ton man

[elder sorrel]

Lol

[tight harness]

Wrong person tagged, but it's fine

[wraith heath]

Oof

[elder sorrel]

[narrow coyote]

[wraith heath]

Lmao thanks guys

[tight harness]

I'm sure they'll forgive you 😄 no problem

[jade remnant]

no self promo @lament blade

[pine crescent]

can someone go into voice support i need help

[elder sorrel]

I can't because I'm at work. Best to post here what you need help with & we'll get to you as soon as possible

[pine crescent]

ok

[humble ether]

Hello!, I have a problem with my "top tipper list". The list widget shows a different and WRONG, from the actual list on the "/dashboard/tipping/top-tippers" page..

[lament blade]

Is there a way to quicken the load times of my scenes every time I switch to them so that they do not have to re-load every time I switch?

[nocturne pelican]

@lament blade Loading time for overlays will vary based on your internet speed, ping to servers, and the amount of data to load in the overlay. Using studio mode, you can preload your next scene before transitioning so that no loading appears on stream. You can also use a longer transition time. https://youtu.be/W8iWsD2Lq3U?list=PL_9rga23xIlJDyaOnO2avbss-PHm28oNs

[lament blade]

oh dang thats perfect

Not_Chaot1c is the name

[trail hatch]

Is anyone able to help why host alerts don't display when set at 0, where it suppose to show all hosts received on screen? :S

[strong kernel]

Autohosts of 0 are never considered.

[plucky nimbus]

Quick question: When I have my OBS with OBS.live installed open on my second screen while streaming, my game stutters a lot. I have to move the obs client to my gaming monitor and minimize it to fix the issue. Is there any workaround ?

[trail hatch]

Thanks @strong kernel

[pine hemlock]

@plucky nimbus Define stutter.. because I get that issue with anything that is "moving" on my second monitor - its a windows thing.

Moving meaning a stream, movie, anything animated.

I believe it occurs when your main monitor is 144hz and the secondary is not

You can likely fix it by disabling the preview of the stream on obs @plucky nimbus

[plucky nimbus]

@pine hemlock I had preview disabled and only the chat and events open ... the stutter was in-game (pubg)

[pine hemlock]

I would assume its just your cpu being utilized too much

Not sure why moving the client to your main monitor would change anything

other than gpu usage because its not being rendered

[plucky nimbus]

@pine hemlock that would be weird since I am running a 2700x

and used NVENC

[narrow coyote]

only reports I have ever seen of something like this happening is when you have OBS on a second monitor that is not plugged into the same video card as the main monitor. Regardless, this would be an OBS problem, and nothing related to our plugin

[pine hemlock]

Your stream title says SLOBS so

but you said you're using obslive

regardless, your stream looks smooth.

[wanton jetty]

!obslive

[nocturne pelican]

OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive

Please make sure you have the latest version of OBS installed, Current Version: 22.0.2. You can install OBS here: https://obsproject.com/

[plucky nimbus]

@pine hemlock since I now streamed with SLOBS for the direct comparison

[trail condor]

I just had the wildest bug in the overlay editor. I've not tested whether it's a cache issue yet (clear cache, restart browser)

1. duplicate slideshow from starting soon to thanks for watching
2. open third overlay where no duplication has occurred
3. all elements from starting soon are present in third overlay

shwat

not a cache issue, just confirmed in the overlay 😂 This is the absolute wildest

obviously the quick fix is to just delete all the additional elements, but if there were more than 6 things in the starting soon overlay, that could create a LOT of work and confusion, especially for new SE users. Happy to test more later after the cooking show ❤

[strong kernel]

That's unusual.

Let me know if you can cause it to happen again.

[coarse heath]

How do I hear media source playback in OBS?

[strong kernel]

Media request?

You should be getting the audio from the browser page, not OBS.

[coarse heath]

Nope- like an external video clip

[strong kernel]

Oh.

[elder sorrel]

Audio Properties

Monitor on

[coarse heath]

Didn’t work

I can see it but sadly not hear it

Thank you!

Chaotic? Or is it spelled Leet?

[elder sorrel]

There's no Chaotic here

[strong kernel]

I think it's spelled like this:

[coarse heath]

Oh poot

Ok

And hi Nethyr!

[strong kernel]

Hi me!

[narrow coyote]

@coarse heath Are you talking about the Media Source? That will by default have its own audio source, and you would need to set this to monitor to hear it yourself

[coarse heath]

Ya I did that, awesome @narrow coyote

It was supposedly updated in OBS 18

[elder sorrel]

Lol I like the source streamdeck?

[coarse heath]

Just to be clear- my stream can hear it, I just can’t

[narrow coyote]

If you still dont hear it, I am not sure then, might be worth an ask in the OBS Discord if you have not already, or maybe a log will show something if you drop a log in here

[coarse heath]

And ikr @elder sorrel ! I love names like that! It is indeed streamdeck but I didn’t know what it was when I first saw it. I have another one labeled “things hitting my stream rig” ... I’m a goober

Ya was thinking the same thing @narrow coyote

Do you by chance have an invite to them? I’m on my phone and took discord off my PCs cuz it messed up stuff for me. I’ll read later maybe but when troubleshooting, I minimize the variables

[narrow coyote]

Might be something with the dual PC, maybe with the mixer Unfortunately, that is outside of my skill set, I have only dealt with single PC setups

[sick thorn]

Hello I am having a problem where overlay wont launch in browser or OBS all I get is a white screen. I did the cache refresh for both.

[elder sorrel]

@sick thorn Please don't spam in multiple channels. This is the correct one if you're streaming on Twitch.

Can you send a screenshot of your OBS.Studio?

Cause I'm having a hardtime understanding of this white screen

[sick thorn]

Its after I edit my overlay in Stream Elements I hit the launch button. It goes to a white browser screen

I believe the sample should pop up here where you can copy your link and paste it into obs

[narrow coyote]

the URL is that link

[nocturne pelican]

@sick thorn To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[sick thorn]

Yeah I know but because it comes up blank here it comes up blank in ons

[elder sorrel]

Did you save your Overlay after editing it?

[sick thorn]

Obs*

[narrow coyote]

it all depends on what is actually in the overlay

like, if it only has alerts, you would not see anything until an alert is triggered

also, if you did not add it to OBS at the correct resolution, it might look like nothing is there

[sick thorn]

It has images and layers.

[narrow coyote]

Then you most likely did not add it at the right resolution to OBS

[narrow coyote]

Then you most likely did not add it at the right resolution to OBS

[sick thorn]

That is my overlay. When launch the browser to test it comes up blank.

I already have an overlay from Plyer.me that works fine but I want everything to be run by stream elements

[narrow coyote]

Then you most likely did not add it at the right resolution to OBS

[sick thorn]

I did everything to specs. Will not load in browser and then comes up blank in ons too.

[narrow coyote]

Have you tried scrolling?

good chance things are just off the screen in the browser

[sick thorn]

I did

[narrow coyote]

If you actually did add it to OBS at the correct resolution, then you could have something blocking it, like antivirus, or a Killer NIC if you have one

[sick thorn]

Okay. Maybe I'll try that.

Nope still pops up blank.

[narrow coyote]

I would need an editor link to look at it further, which I cant do right now

[humble ether]

Hello!, I have a problem with my "top tipper list". The list widget shows a different (and WRONG) list, from the actual list on the "/dashboard/tipping/top-tippers" page..

[maiden reef]

Hello! I have a problem activating my facecam in my scene. Please help me ASAP

[nocturne pelican]

@maiden reef For the best OBS support, please join their Official Discord @ discord.gg/obsproject

[azure swift]

hey there! i'm currently having an issue with follower counts and recent subscribers updating...any thoughts?

[nocturne pelican]

@sick thorn To invite managers to your dashboard, Click on your Channel Name at the top of the dashboard and scroll down to Settings. Click the drop down arrow to expand your channel managers and then create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control) Check this video out for more help: https://youtu.be/zl_h-ttZDF0

[narrow coyote]

@sick thorn If you DM me an editor link, I can take a look

[strong kernel]

@humble ether You have a lot of duplicate entries in your tip list. Did you import multiple times?

[humble ether]

@strong kernel i think i might have imported twice some time ago. .But the site has the correct list? so why can't the widget just show the same?

[strong kernel]

Because they work slightly differently.

[humble ether]

hmmm, can it be fixed :S ?

[strong kernel]

Site uses email. Widget uses username.

[humble ether]

oh

😦

@strong kernel is there anyway i can fix it?

Or you guys can remove duplicates?

[strong kernel]

Delete the duplicate entries, find people by email, rename their tips to be a consistent name.

[sick thorn]

@narrow coyote I can latet took a break.

[strong kernel]

This is something you'll need to do on your own, though.

[azure swift]

hello! o/ i'm currently having an issue with follower counts and recent subscribers updating...any thoughts?

[elder sorrel]

What's the issue, @azure swift ?

[humble ether]

oh, that sucks,,.. but @strong kernel when i search by email i just get an error

[azure swift]

yesterday I had several new followers, yet the number didn't update. If I went in to widget date and changed it manually, it worked.

Furthermore, my "latest sub" won't change at all...had a few new ones last night and it never changed

[elder sorrel]

Hm. May need to refresh webhooks I believe for that occurring. Asking Staff to double check.

[humble ether]

@strong kernel yeah just a "could not fetch data" :S

[strong kernel]

Remove the search filter, go to page 1, then do the search. It's a weird bug, I'll report it.

[humble ether]

what search filter?

[strong kernel]

The email you're searching by.

Just clear that.

And click search with nothing in there.

[humble ether]

im just trying to search for all dono's by email, like you can do with username

Is that not possible?

[strong kernel]

Yes, it is.

[humble ether]

Like with NO specific email

[strong kernel]

What do you mean?

Oh.

[humble ether]

If i just use "username" and press search

[strong kernel]

No, don't do an email search without an email put in.

[humble ether]

oh,, but i have no idea which emails there are ? 😮

how should i know that?

[strong kernel]

Do a username search with no name, then you can mouse over the tipper name to see the listed email.

[humble ether]

oooooh

[strong kernel]

Or click the edit button to see it too.

[humble ether]

didn't know that emails were a "hover" feature, doesn't say anywhere XD

[strong kernel]

@azure swift Did the followers appear in your activity feed?

[humble ether]

But i dont really see the duplicates @strong kernel ... sorry for being so annoying with this... :S

[strong kernel]

Jump to the last tips. You won't see them for the most recent ones that came through our system.

[humble ether]

no no,, i know that,, i've set it all the way back to 2015..

[azure swift]

they all appear, but it doesn't update

[humble ether]

dont see any duplicates on a donator which has 2 different numbers, on the widget/ page

[azure swift]

if I reload the line in the activity feed it updates in SLOBS...but I shouldn't have to do that for everything right?

[humble ether]

or wait, do i need to search for username or email to see duplicates?

[strong kernel]

Look again. Get the default view by searching for username, with no username in there, and then jump to the last page.

[humble ether]

Oh shit, i need to search for username sorry, got confused

[strong kernel]

@azure swift Which overlay are you referring to?

[humble ether]

Thanks

Does it matter which one of the duplicates i remove @strong kernel ?

[strong kernel]

Probably helpful if you remove the one that doesn't have an email.

[azure swift]

its the simple text ones "recent followers" "follower goal" and "latest sub"

[humble ether]

alright, thanks!

[strong kernel]

Follower goal is controlled by the Goals tab. Goes up with follows, doesn't go down with unfollows, can be manually edited.

Data>Goals

[azure swift]

right...but i double check it at the start of every stream...someone would follow, yet it wouldn't increase the number

i can change it manually to update it...but thats a hassle!

i'd sooner just remove it

[strong kernel]

I resubscribed your webhooks and tested it, the follower ticker should start populating properly now.

The number should likewise increase.

[azure swift]

yeah it was weird...the recent sub would always default...is there a way I can do this myself in the future?

[strong kernel]

No, it's an admin thing.

[azure swift]

alrighty! In that case thank you!

i can see it updated on my end

[elder sorrel]

Hooray

[lament blade]

Hey I would like to have the music on in my stream. For this I use Streamelements cause people can request them and with the points they earn. But for having the music on I now have to have mediarequest on in the browser. Is there an other way? I also would like it that people in discord can hear the music as well is that possible?

[normal igloo]

@lament blade currently you need to have a browser or Ground Control as for your second question I don't think that is possible without them watching your broadcast

[lament blade]

@i was reading on the internet about people doing it via nightbot I think

@normal igloo

[normal igloo]

@lament blade doing what tho

[lament blade]

The music on discord

Ellsy Gaming · a year ago

Didn't nightbot aand deepbot have integration? (nightbot for commands & deepbot for loyalty I think - haven't used that in a while)

I don't think either were fully integrated, but there were some things that were.

[normal igloo]

You can have bots what do music on discordbut that's totally different than what you are trying to do

[lament blade]

Ik

But apparently you can sync nigbot twitch with the one on discord

[pine hemlock]

We dont have integration with discord and the stream for songrequests.

[normal igloo]

And I'm pretty sure no one support that ^^^

[lament blade]

Is that going to come in the future?

[strong kernel]

There's a lot of things we want to do but it's a matter of prioritizing things, so I can't say if or when something like that could come.

[daring minnow]

Okay so I know the video format to use is webm. Real quick, does it utilize the transparency of the animation?

[pine hemlock]

webm supports transparency, yes.

[daring minnow]

Cool. Thanks!

[humble ether]

Took an hour but i removed them all now.. thanks @strong kernel

😃

[strong kernel]

No problem.

[radiant wagon]

Hey, is there a way to change the colour of text in the chat box widgets? Having black doesn't work with my current overlay. Thanks 😃

[strong kernel]

Yup, select the chat widget and change the text settings.

[strong kernel]

Next to font name.

It's empty.

[radiant wagon]

omg im blind

tysm ❤

[wary inlet]

how do i add music in my obs

[strong kernel]

If you're referring to our media share feature, the audio comes from being on the media share page while it's playing.

Otherwise, in general, if you're playing something on your computer, it's picked up as desktop audio.

[dreamy canyon]

While obs live in up and running, is there an easier way to switch between scenes rather than using a mouse?

[strong kernel]

Hotkeys.

Stream Deck.

[dreamy canyon]

How do I set hotkeys

[pine hemlock]

obs settings

[dreamy canyon]

Thanks

[lament blade]

Hey I have a quick question if anyone can help

[pine hemlock]

Easier to ask

[nocturne pelican]

@lament blade Welcome to the support channel! Please let us know how we can assist you today and a member of the support staff will be with you as soon as possible.

[lament blade]

Sorry haha, What is a Super Moderator? I want to give one of Twitch mods that privilege so they can control the bot. But I am wondering if they have the ability to delete the bot or go rogue in anyway. Also, if that were to ever happen, is there a way I can remove their role?

[strong kernel]

It's a bot access level you set manually at https://streamelements.com/dashboard/bot/users/moderators

[pine hemlock]

Supermoderators have access to different commands which you can view in your command list.

[lament blade]

So if I ever wanted to remove them I just click that X under Actions and they no longer have that access>

[pine hemlock]

yes

[lament blade]

Okay thank you

[royal herald]

Is the Twitch extension not working for anyone else?

[strong kernel]

Haven't seen any issues.

[unique robin]

Hello guys

I need your help 😦

So I connected Ground Control but I linked the wrong channel, how can I ulink it and link the right one?

[narrow coyote]

GC is all based on your JWT, so you would just put in the JWT for the account you want

[unique robin]

JWT?

what does it mean?

[narrow coyote]

Its the giant string you would have entered into Ground Control from your account

[unique robin]

I see so in this case my channel not the bot one? thank you

[narrow coyote]

If you are talking you linked the wrong account for the bot rename, that is based on the OAuth, and you would need to get the OAuth for the bot account you want to use for the name

[strong kernel]

JWT is your account, OAuth is bot's account.

[unique robin]

So what exactly I have to do to rename the bot?

[strong kernel]

!rename

[nocturne pelican]

Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[unique robin]

Thank you so much 😄

[narrow coyote]

If you use OBS.Live, its much easier, as its simply login based

[unique robin]

oh yeah I use it lol

Damn I was wating my time? LOL

Is there a guide to change bot name with OBS live?

[narrow coyote]

If you check #helpdesk-selive pinned messages, it has instructions how to rename in OBS.Live

[unique robin]

Thank you so much 😄

You are saving me ❤

So GC is not necessary?

[narrow coyote]

Not really if you are using OBS.Live

[unique robin]

perfect

I am gonna try and let you know if I will be in trouble 😃

Thanks alot 😃

[narrow coyote]

[amber turtle]

hey can someone help me with tip settings

[prisma grove]

Is there a way to activate !slots or other loyalty games on stream elements?

[amber turtle]

i accidentally had my paypal linked to the wrong email it was one that i had, then deleted is there people ahve said they tipped and it hasnt shown up on my end

i just changed it to the correct one

but

got it sorted!

[strong kernel]

@prisma grove Yes. Enable the loyalty system in the loyalty section, then enable the modules in the modules section.

[cinder olive]

Was wondering if there was a way to combine 2 commands?

Ive got a !hype command, and a !shout command to shoutout regulars in chat, and the !hype spams my Hype emote

Was wondering if I could combine these

[strong kernel]

I mean you can make a command that does the shoutout followed by a bunch of hype emotes.

But you can't make the bot put in more than one message in chat with one command.

[cinder olive]

Dang, thanks! The current solution was to just ahve the emotes afterwards. Have a good night/day @strong kernel !

[strong kernel]

Someone is going to be very, very confused

[prisma grove]

Modules thank you!

[tawny yew]

did the way you mask the StreamElements bot change with the newest Ground Control update? I have Version 1.4.3 and in 1.6.1 the option to mask your bot name was moved

anyone?

[strong kernel]

Still works the same way.

[tawny yew]

I am not seeing it in the settings where it used to be...am I blind?

[strong kernel]

Dunno. Let's start with this:

!rename

[nocturne pelican]

Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[strong kernel]

I see the bot modded. I see you have overlays with alerts. I see your tipping page link.

Take a screenshot of your GC settings?

Also, you could do this through OBS.Live instead if you use it.

[tawny yew]

my bot is working fine, for clarification. i am helping a friend. this is his 1.6.1 ground control - nowhere to put the 0auth token for the custom bot name, unless it's somewhere else?

[strong kernel]

Oh, well you should've mentioned that, lol.

[tawny yew]

my bad

[strong kernel]

What is your friend's Twitch name? Just the name, no link.

[tawny yew]

Mr4sshoie

[strong kernel]

No tipping page link in his panels.

[tawny yew]

ahhhhhh

what if he doesn't want to accept donations? can't use custom bot name?

[strong kernel]

I'd need to double check with someone who's asleep at this hour.

[tawny yew]

fair enough - thanks for the help sorry i wasn't clearer faster haha

[cinder olive]

I see alot of useful commands in #command-share , other than through random links I can find on google, is there any other source?

[alpine wraith]

Heya, I have made a couple of people mods on my twitch via stream elements, but on investigation these people are still not mods. Do you know how I am able to fix this please?

[strong kernel]

Bot moderators are not the same as Twitch moderators. All Twitch moderators are considered bot moderators, but they are not automatically made Twitch moderators.

[alpine wraith]

OHHHH

thank you

[tawny bay]

does giveaway have a ability to handle "!enter max" to max enters in my giveaway (that a user is able using the cost of enter + max of enter

[alpine wraith]

I'll have a look on twitch to sort it out

that you again

[strong kernel]

@tawny bay There is a max ticket option when creating a giveaway. Is that what you're looking for?

[tawny bay]

this is viewer side not my side

[strong kernel]

Oh, wait, I see what you mean. No, you can't just say !enter max

You need to state how many tickets.

[tawny bay]

the ability for a user to enter to the "max" they personally can automatically

well idea list here i come!

[strong kernel]

[tawny bay]

OMG missed email field and it erased my entire description!

[red furnace]

Ahaha

Just kidding

[sand vigil]

help......new user here. trying to stream via twitch but can't figure out how to setup the video feed. All I see is a black screen...….any help is appreciated

[zenith widget]

@sand vigil https://www.youtube.com/watch?v=BtZazqLgBjw

[sand vigil]

thanks

[solar hedge]

Is there a way to have multiple commands on the same timer? Like "Social" which would cycle between three or four different messages on a timer? Cause as-is we end up with sometimes all the timers coinciding and three or four messages popping off at once 😛

I can't figure out how to get around that. Any ideas?

[zenith widget]

At the moment, no, timers can't call commands and can't be randomized. If you want a guide on the timers, check the pinned message in this channel.

[solar hedge]

aw phooey. Okay. I'll check on the suggestion board to see if it's in the works. Thanks!

[obtuse meteor]

How to change my bank info on SE pay

[zenith widget]

I see that your current information is in process of being validations. After the process is complete(successful or not) you will be able to update the info you've placed there.

[obtuse meteor]

Well that sucks, I will have to wait twice? Sucks i guess. Should definitely update that asap

[zenith widget]

I only see you submitting information once and it was today. If the information is invalid then the process might take a bit shorter to validate your info.

[obtuse meteor]

Okay sounds fine

[zenith widget]

@mighty ingot We can only track who has followed you(new ones) but cannot track who has unfollowed you.

To fix this number, just go to https://streamelements.com/dashboard/session -> goals tabs and correct the current goal progress.

[mighty ingot]

ok so I have to manually go down when I lose a follower ok..

[solar oar]

Hey guys! Recently moved over to streamelements after using streamlabs, and i enjoy it! however, my latest tip/top tip just shows as "no data". i have imported both tipping/alerts from streamlabs via the extention. any suggestions on what to do? thanks 😃

[zenith widget]

What widget are you using to show top tip?

[solar oar]

i didnt do much except useing an overlay thats on the site, Pinelyn collection. it had it all, follower and latest sub is working on it

[zenith widget]

I looked into the overlay you are using

the widget is set to show you the session top tip

not all time for example.

So you may need to go into the overlay editor and edit the widget it self.

Click on the widget it self and edit on the left.

[solar oar]

ahhh. makes sense! thanks alot @zenith widget ❤

worked out perfectly, except the latest tip tho, didnt have any choice of session/weekly/monthly etc in there

[zenith widget]

Thats always session based

You might want to switch the widget - check the widget list (top left -> widgets)

[solar oar]

tyvm 😃 fixed

[wraith heath]

@zenith widget I’ve got a similar issue with top donator. It tells me that the top donator has donated $20, even though they donated 30. (Two separate donations under anonymous and anonymousE) anything we can do?

I’m sure it was the same person^ should’ve included that

[zenith widget]

if the names are different, we can't do anything, besides removing the tip manualy and adding it with the exact same name. You can do this as well, in the revenue history.

[wraith heath]

Ok. I’ll try that, thanks a ton

[coarse pine]

If I don't have a paypal, how do/can I set up different tip options? That's the only one I see

[zenith widget]

@coarse pine Where are you from?

[coarse pine]

United States

Texas if you need specifically

[zenith widget]

Usually we also have G2A Pay, but thats not really available for USA citizens

We do have SE.Pay, but you may need 100 minimum followers for that.

[coarse pine]

Dang alright

thanks!

[potent ibex]

is the streamelements bot offline?

[winter zenith]

highly unlikely

[tight harness]

A fix for the bot just came out the minute you asked, probably just need to give it a moment

I just rejoined it to my channel and it responded immediately, try that

[potent ibex]

working now

[tight harness]

👍

[fossil ore]

What can i do here

[zenith widget]

If you have issues with our tools and features and are on Twitch, you can ask for help here.

[hushed swallow]

Hello everyone is there anyone that can assist me with a query?

[zenith widget]

What is your query? @hushed swallow

[hushed swallow]

Hey @zenith widget is there a way for streamelements to notify me in chat if someone has donated to my stream?

[zenith widget]

Modules on the left menu -> chat alert module

and the bot should be in your chat.

[hushed swallow]

That’s amazing thank you so much @zenith widget 😁

[zenith widget]

👍

[floral badger]

hey i'm working on my overlays and currenetly i'm making my starting soon and i have the chat on screen but i want it to go from top to bottom is that possible so when some one types eny thing it stands at the top

[gentle imp]

it's possible with a personalized chat widget

[floral badger]

with custom ccs

?

[gentle imp]

trying to find it for u, sec

[floral badger]

thx

[gentle imp]

my bad, I'm sorry, it's the event list that can be reversed, not chat

[floral badger]

maybe a feature to add?

[gentle imp]

I don't know if it's already asked in here https://strms.net/ideas if not you can suggest it, thank you 😃

[twin sentinel]

It is asked as a replie here: https://streamelements.helprace.com/i240-chat-widget-features

[hushed swallow]

Does anyone know if there is a test feature so I can see how my chat notifications look?

[torpid estuary]

The little blue bell in the lower left in your overlay editor @hushed swallow

Oh chat, sorry

[zenith widget]

Just type in your chat.

ooh wait, chat notifications

no

what you place in the chat alert module is what will be posted in in your chat.

[gentle imp]

thanks, upvoted it @twin sentinel

[hushed swallow]

Is this on the streamelements website? Think I’m being blind lol

[twin sentinel]

You can't test the chat notifications from the module. The bot just puts your set text with replacing the variables, in chat.
You could test it, by typing the same thing the bot would post in your chat and replacing the variables on your own.

[gentle imp]

yeah no way to test chat alerts

[hushed swallow]

That’s ok no worries. Thank you for your help 😊

[twin sentinel]

For example:
I set the following in my module settings: Thx {user} for your follow.
And it states the following in chat when the user testusername follows: Thx testusername for your follow.

[gentle imp]

yep that will work fine 😃

[oak badge]

Good morning, having a slight issue with StreamElements. Apparently I have a youtube streamelements account and a twitch streamelements account. I would to combine them into one account as I am not even sure how I created two seperate ones. 😃

[hushed swallow]

I will try and do that in a bit. Thank you again everyone

[gentle imp]

they are separate accounts regardless, what we can do is merge them @oak badge

just for your convinience but ofc they are still separate channels, if you want that, I will need usernames of both accounts please, you can DM that info if you prefer

and also jwt tokens from both accounts, all this in PM plz

!jwt

[nocturne pelican]

You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

[oak badge]

I am using streamelements for OBS and I want to be able to login using my twitch account but be able to see my notifications for youtube. If I try and add the youtube account to the twitch login then it says "The Channel you tried to add is linked to a different account."
Thats the issue.

[gentle imp]

yeah, just give me the info I said above plz, in a private message

[oak badge]

Info going your way.

[gentle imp]

thank you 😃

[fast topaz]

So just updated my obs and the activation setup stuff i have the link on my page on a picture but its saying it cant find the link for some reason?

[gentle imp]

just skip it, it's fine afaik

[wraith hemlock]

how do i turn off the streamelement chat text in the twitch chat

i dont want it to show up there

no but i want the donation to come up on the screen

but just not in the chat

[twin sentinel]

go to the modules section and then to the chat alerts module. Dislable the unwanted alerts there.

[wraith hemlock]

ty

[fast topaz]

was that just skip it to me?

[elder sorrel]

Yes

[lament blade]

hello, im just getting a blank white screen when i log onto the streamelements site.. any ideas?

[twin sentinel]

maybe it helps to clear your browser cache.

[serene granite]

@lament blade please refresh, see if that helps

[kind epoch]

Guys, still hyperlinks in OBS.Live chat. Is this being looked into?

And also viewer names aren't accurate as per the viewer count in OBS.Live

[zenith widget]

What is the issue again with hyperlinks in the obs.live chat?

[kind epoch]

It doesn't allow the link to be clicked. It's just plain text highlited

[zenith widget]

as for the viewer count - even in Twitch the viewer count is not accurate to the viewer list, due to people(or some harmless bots) joining via the IRL channel rather then directly to your stream.

Aah yes. Theres a task with devs about that - currently its disabled to be clickable for security measures, but the task is to add a togglable button for link.

no ETA on when its going to be added

[kind epoch]

Cool , thanks.

[rapid latch]

I use the following custom Command. It works when using Nightbot but not with StreamElements. Is there something that I need to do in order to get it to work? $(customapi http://wx.ivao.aero/metar.php?id=$(query))

[zenith widget]

${customapi.http://wx.ivao.aero/metar.php?id=${1}}

@rapid latch Are you providing more then 1 word to that api point?

[rapid latch]

Here is what I type !metar KIOW If provides the weather info for the weather station at KIOW

[zenith widget]

so its 1 word everytime?

[rapid latch]

yes

testing now

[zenith widget]

${1} is a variable with us that takes the first word after the command name and uses that.

[rapid latch]

That worked. Thanks!!!!!

[zenith widget]

if you provide a whole sentence to the end point, then change the variable to ${1:}

[rapid latch]

Slowly trying to get everything working from NB.

What about another way of getting points other than !points. I have several things that use !dudedollars

[zenith widget]

https://streamelements.com/dashboard/bot/commands/variables

I'd suggest to take a look at this page for all our available variables.

Including for loyalty points

[twin sentinel]

you can set up a command alias

[rapid latch]

So i would be looking for this: ${pointsname} Currency name ${pointsname} "DudeDollars" without the quotes

[zenith widget]

just ${pointsname} will get the current custom name you have set on the loyalty system

[rapid latch]

But I am looking at the correct line

[zenith widget]

@twin sentinel by default out points command gives the rank as well. Some people don't want that to be shown but good idea 😉

[rapid latch]

Where do I setup a command alias?

[zenith widget]

@rapid latch So the response will be ${user} has ${user.points} ${pointsname}

[twin sentinel]

@rapid latch My idea of setting a command alias is not as good as creating a custom command with the response @zenith widget provided to you above. The custom command can be modified much more easily then just setting an alias to the default command.

[rapid latch]

What command am I giving the alias?

[zenith widget]

so the main command can be named !mypoints for example and in the alias you can set dadydollars like you have

or any other word/phrase you want

[rapid latch]

Right now the command I have setup is !dude$

I think I got it.

[zenith widget]

[elder sorrel]

[rapid latch]

And !points does the same thing.

[zenith widget]

points gives the rank.

[rapid latch]

OK

And the points and DudeDollars will always be the same correct?

same amount

[zenith widget]

yes

[elder sorrel]

https://tenor.com/view/yes-wwe-gif-7549364

[rapid latch]

Thanks @zenith widget I appreciate the help.

[zenith widget]

👍

[outer basin]

thanks again @zenith widget for help ^^

[zenith widget]

[outer basin]

one more q, is there a chance to add also songrequests to this obs pannel?

[zenith widget]

Soon. Its our next major planned version for OBS.Live

[outer basin]

uu nice

[rapid latch]

I keep seeing this OBS Live download. Should I do that @zenith widget ?

[zenith widget]

Maybe

Have you seen what it is?

[rapid latch]

Nope

[nocturne pelican]

@rapid latch OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive

Please make sure you have the latest version of OBS installed, Current Version: 22.0.2. You can install OBS here: https://obsproject.com/

[rapid latch]

OOPS. I am using SLOBS. Likely won't work correct?

[zenith widget]

Nope

[rapid latch]

I have thought about going back to OBS Studio but I don't want to recreate all of my scenes and sources

[lament blade]

@serene granite you online buddy?

[serene granite]

sup bub

[lament blade]

So hey... My wife 8BitFae is trying to use songrequest in her chat for her stream tonight. The bot recongnizes other people who request but the bot ignores her. She'll do !Sr and !songrequest and it completely ignores the request

[elder sorrel]

Did she try !sr? Cause I'm not sure if the capital S will funk it up

[lament blade]

That was a typo. But yes.

[elder sorrel]

Ah. Ignore me then 😄

[lament blade]

The bot flat out ignores her request in chat

Any reason why @serene granite ? Is that a bug?

[pine hemlock]

Does her songrequest require points to use? Does she have herself set to be ignored by loyalty points?

[lament blade]

Well if that was the case... Wouldn't it tell her she doesn't have enough points?

Because it doesn't respond at all

No error. Nothing. It just flat out ignores her

[torpid estuary]

Have you tried parting and rejoining the bot, just for good measure? @lament blade

[pine hemlock]

!songrequest costs 2 points, and 8BitFae has 0 points.

So my theory would be correct

there is just no error message.

[molten flare]

Hey everyone. I would like SE to send a message with the link protection, but the "custom message" doesn't appear for the viewer, only for the mods, so is this not an option? I would like it to say something like "no links in the chat, please!"

[twin sentinel]

No, there is no possibility to post a message for the user.

[molten flare]

Oh, okay 😦

[twin sentinel]

You can post an idea in the ideas-board over here: https://streamelements.helprace.com/s1-streamelements/ideas

[shadow maple]

any idea why this is happening?

[royal vessel]

i have a problem where i can't use the media sharing tool, bc when i try to click the "open on stream" button it just says "no media sharing widgets found"? Help?

[tight harness]

I answered your ticket about this

[royal vessel]

??

comment?

[shadow maple]

nvm fixed it

[royal vessel]

oh ok sorry didn't see that sorry.

[tight harness]

@shadow maple what was it?

@royal vessel no problem

[royal vessel]

@tight harness i have done that but it still doesn't work?

[shadow maple]

i enabled hardware acceleration for browser source. disableing it fixed it

[tight harness]

If the widget is within an overlay which is currently an open browser source in OBS with a video other than the tutorial video playing you don't get the error

[royal vessel]

@shadow maple me?

[tight harness]

@shadow maple ah okay, thanks

[royal vessel]

hardware acceleration?

@shadow maple hardware acceleration?

@tight harness still doesn't work?

[narrow coyote]

If you open the overlay in the overlay editor, and then try the show on stream (with a real request or backup playlist NOT the tutorial video) does it work?

[reef gate]

hi i am a mod for a channel and we are currently having an issue where the host alert doesnt pop up, all other alerts work correctly and the host alert emulates fine, how can we fix this?

[twin sentinel]

Is it activated in the AlertBox-widget?

[reef gate]

it is yes

[jade remnant]

Due to recent changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All auto host events with at least 1 viewer

[reef gate]

yeah all manual hosts have not triggered the alert though

[jade remnant]

and will only show these ones on your activity feed

[reef gate]

they are all on the activity feed

[weary mist]

if the event is showing in your activity feed but did not pop an alert, that means the event was filtered out at the alertbox

[reef gate]

i have the trigger set to 0 to show all hosts though?

[weary mist]

can you give me the channel name?

[reef gate]

bigshotsmithy

[reef gate]

please tell me you have some good news?

[weary mist]

The last host event I am seeing in the activity feed is from 7 days ago

[reef gate]

hmmm i will need to get the streamer to recheck in that case as he has told me they are in there, is there any reason the host would not appear in the activity feed?

also looking at the activity feed that i can see it hasnt registered any of his followers from today however they have all triggered the alert

is there any reason the activity feed doesnt seem to be registering these activities?

it would appear the activity feed had somehow frozen, its been reset now and i can confirm that the alert is now working

could you confirm if you reset the session or was it when i tried

[thorn drift]

Is there any way to manually add followage time? a subscriber of mine had 2.5 years and un-followed by mistake and now it reseted

[weary mist]

@Legend_Reborn90#8204 I looked at the activity feed and changed some filters, but that should only effect my side

@thorn drift followage is something controlled by twitch themselves

[thorn drift]

is there any way that streamelements bot gives another value?

[narrow coyote]

comes from Twitch API

[fading turret]

hey there guys, can u help me with a lil thing? I activated the Live Announcement bot module long ago and just left it like it was, but lately I decided to customize the message a bit, I made sure not to touch any command though, so it still show names and titles correctly. Somehow, the command {channel.display_name} now shows itself instead of showing the channel display name. So I went back to the settings and looked for a "reset" or "default" button to fix it. but just didn't find any :/

how can I fix that? : C

guess I must have changed something about that command, but I don't knwo what

[twin sentinel]

Its ${channel.display_name}

[fading turret]

as I didn't notice it

ooohhh ok, so I'm missing the dolars simbol

[twin sentinel]

yeah

[fading turret]

must have deleted it Bfore without noticing

[elder sorrel]

https://tenor.com/view/6m-rain-wallstreet-makeitrain-gif-8203989

[fading turret]

ty ty ^^

lol xD