helpdesk-twitch

[winter zenith]

And on discord

So if I join your discord

You would know that I am the same person

So you can writte in your twitch chat:

!bonus kiwaplay 200

So I get 200 points

Plus I have my twitch linked in my discord profile for proof

[lament blade]

@winter zenith username is too common

@winter zenith what if its username#34324 < and their number

someone can do !username alex

and claim the prize

not fair

[winter zenith]

...

What are you talking dude?

[lament blade]

lmao

ok

so

this is what im trying to do

[winter zenith]

You think to complicated

I know what you try to do

[lament blade]

I want people that come in my twitchchat to get 1 point if they are in my discord

[winter zenith]

I just explained to you how to do it

People can't claim points

You have to give it to them

With the bonus command

[lament blade]

oh.

[winter zenith]

Only you can do that

[lament blade]

damn

I thought there would be some integration

=[

[winter zenith]

So you validate the authenticity of the user

Befor giving out the points

[lament blade]

gotcha

[winter zenith]

No

Discord doesn't provide a feature like that

Like there are bots for discord but they can't interact with the same branded bot they use for twitch

[untold crest]

It would require to write a bot that connects both - SE and Discord as both services don't automated webhooks

[winter zenith]

And thats way too much work and time for something you can do in 3 seconds

[untold crest]

That's it - create a channel on Discord : points redemptions with privilege to write but no editing nor deleting messages and from time to time just add points manually and clear that channel

[fringe lodge]

Hey guys, a friend of mine has started using OBS.live and said it halves his CPU usage compared to SLOBS. Is there something you're doing differently? I'm tempted to try obslive if its true lol

[torpid estuary]

SLOBS is a fork of OBS, obs.live is just a plugin for OBS Studio. Thus it gets all the normal updates of OBS as soon as they come out.

[fringe lodge]

oh so its not a separate programme like slobs?

[torpid estuary]

Nope, its a plugin!

[fringe lodge]

so does obs studio/live generally use less cpu than slobs? confused as to why this guy is seeing a 50% reduction in usage

[untold crest]

So. SLOBS is loaded with a lot of stuff, it is a "I can stream, sell you widgets, make you a coffe, harvest and clean your room" but you want a streaming software to stream. It is overloaded with a lot of unnecessary things that are resource consuming.

When OBS Live is more like "You stream with it so here are some basic tools to help you with that"

[fringe lodge]

Fair enough, ill try it out 😄

[untold crest]

The best way to know is to try it. It is free.

[prisma grove]

Anyone have any idea why my countdown schedule timer is off? How do I fix this?

I also don't know how to add a 2 hour break in my schedule, I can only do 3 times it seems

[autumn verge]

question: can you activate a bot command with a different bot?

i know you can't set a timer to have streamelements use a command and then it respond to itself

but will it respond to say, nightbot using a command on a timer?

cause it should count as another user right?

[zenith widget]

@prisma grove How is the timer off? As for the 2nd one, I'm not sure what you are trying to achieve. Are you settings 2 times for 2 streams in 1 day? You want to have a break time shown in between the 2 streams?

@autumn verge Well another bot can activate our bot commands. There was a person a month ago who used 2 bots to "transfer" points from one system to our and vise versa

[autumn verge]

ooh okay that sounds like fun to try to set up

i wish i'd known about the points thing like this summer when we ported over from phantombot 🤦

but i was thinking more in terms of starting up botgames and other stuff to keep the chat alive without me doing it manually

[zenith widget]

yeah you can use it for that

[prisma grove]

@zenith widget oooh it says next stream is in 9 hours, but my stream ends in 9.5 hours, is it weird if I'm late on the schedule? SECOND question is how do I say I am streaming from 12 PM to 6 PM, then 7:30 PM to 11:00 PM the same day

[autumn verge]

along those lines when you set up store items, is there a way to lock certain items for subs only, and others for everyone, etc?? or lock by mod only or w/e else? or are all store items just purchaseable generally

[zenith widget]

@prisma grove So the extension does not take in end-time of a stream as a set time. You end it when you want to. Also its just a guideline on when you are going to start, you don't have to start on the exact minute.

@autumn verge

[autumn verge]

o.O i need to go look again cause i just checked and i could've sworn i only saw the first two checkboxes...

i checked before i posted in here 🤦 but i'm probably blind

that emote is cute tho

okay no i'm not that blind 🤔

[winter zenith]

@autumn verge I just checked your twitch and...

🙈

You are not affiliated yet

So there is no subscriber option for you yet

[autumn verge]

ohh

i was just testing options before i put it onto ken's stream

and i was like, i coulda sworn there were more options before 🤦

it's there on his

(if you check, bot's not even linked to my channel atm cause i have no need to) and it still outsmarted me, smh

[gaunt spruce]

he yeveryone! when i streamon twitch whywontit pop up my youtube or amazon code also same thing happenswhen it alerts people??

[heady knot]

how do i get added to the #402919550066229250 channel for when i stream?

[nocturne pelican]

@heady knot Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #welcome you will be added to the stream announcements.

[narrow coyote]

@gaunt spruce I dont really follow what you are asking about here

[vale eagle]

So messing with the !setgame command and everytime I set it to a game with more than 1 word, it's not setting the game.
EX: DayZ - Changes
PLAYERUNKNOWN'S BATTLEGROUND - Doesn't change

I've put "PUBG" into quotes like the variable says to do, still doesn't work.

[zenith widget]

Are you making a custom command named "!setgame"?

because we already have a default command named !setgame

Also place the variable ${setgame ${1}}

[vale eagle]

I'm using the default one

[clever mango]

@vale eagle $(setgame 'PLAYERUNKNOWN'S BATTLEGROUNDS')

wait

The issue is the ' inside of the ' '

[zenith widget]

I just checked - you have the default one and the one you made named !setgame

[clever mango]

@zenith widget not the problem here

[vale eagle]

So I use ' ' instead of " " ?

[zenith widget]

The idea behind the variable is to set a custom command named !pubg and have the variable inside it as Terra showed

[clever mango]

$(setgame 'PLAYERUNKNOWN\'S BATTLEGROUNDS')

you need a \ before the ' inside of the game name

[zenith widget]

I know its not the problem, but will make it more confusing with your example and the custom command being named !setgame 😉

[vale eagle]

I don't see anything for !setgame under my custom commands

[clever mango]

!setgame is a default command

[vale eagle]

That's what I'm saying. It shows under my commands link, but not on my commands editor

I can't even find it to delete it.

[clever mango]

because you are looking under custom commands

There is a tab at the top to switch to default

[zenith widget]

When you edit a custom command it goes on top of the list

unless you specify a sort by name

[vale eagle]

So I only have the default command?

[zenith widget]

You, currently, have a default command named !setgame that only takes the name of the game and sets that game. But you have also added a custom command (marked in my last screenshot) that has the same name as the default command.

You can edit the custom command !setgame to have the response Terra provided and rename it to something else, else you might get conflict.

[vale eagle]

I'm not seeing the custom command under my custom commands is what I'm trying to say. I've tried refreshing already. Maybe somethings messed on my end. I'll try to delete the custom one later I guess

[zenith widget]

Just go here: https://streamelements.com/dashboard/bot/commands/custom

2nd from the top command. Like I said, editing a custom command pushes it on top, regardless of its name, unless you sort by name.

[vale eagle]

That's where I am. I sorted by name. I searched for it. It's not showing.

I'm dense but not that dense

[zenith widget]

This is from your account.

[vale eagle]

I don't doubt, it's not showing for me for some reason. I'll try it when I'm on my home PC i guess.

[sweet roost]

Wait can you log into anyones account?

or did i miss something

[zenith widget]

I'm staff.

[sweet roost]

yeah but still idk

i wouldnt want a bank employee logging into my bank

[zenith widget]

I'm an admin, so I can login to check your account if you are having difficulty with something.

[narrow coyote]

bank employees would be able to access your account information though

[zenith widget]

I don't visit the tipping settings page as I instantly go to the issue location

[merry carbon]

Cual es el codigo para app / code the app?

[nocturne pelican]

@merry carbon The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[zenith widget]

I also don't go out of my way on my free time entering random people's accounts, as I don't have business there anyway, unless I need to help out with something.

[sweet roost]

Hm I personally don't have a problem with it, but I would see that others do. It's kind of a privacy violation. You didn't even ask permission. I'll stop about it though as this isn't something for me to talk about

[merry carbon]

@nocturne pelican hola, ya lo envie, yo hago streaming todos los dias por twitch, Hi , I send , I doing streaming all the days for twitch from the phone

[covert hemlock]

so i've seen some twitch channels with !gamble, but the command on streamelements is !roulette. now can i change it to !gamble?

[narrow coyote]

edit the command, and change the name, or add an alias to the command

[covert hemlock]

how?

[narrow coyote]

click the edit button to the right of the command, looks like a pencil. If you dont see it, scroll to the right

[covert hemlock]

in Modules tab?

[narrow coyote]

In the default commands list, you edit the command

[dreamy aspen]

How do I get the code for the app

[covert hemlock]

ty ty

[nocturne pelican]

@dreamy aspen The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[worthy sparrow]

is there any way to check chatstats after you change your twitch handle?

[narrow coyote]

need your previous name, and new name, so someone from staff and migrate your chat stats

[upper steeple]

is there anyway to test a tiltify alertbox?

[hushed void]

hello i am having an issue with obs live i had clicked the full screen at the top right and i cant seem to get it back.. now i cant close it out or minimize it without exiting completely or alt tabbing.. any ideas

[narrow coyote]

F11

[covert hemlock]

my tip page is showing my old name? how do i get it to update to my current twitch name

[winter zenith]

@covert hemlock I suggest logging of and back in

[covert hemlock]

i've done that

like 10 times

[winter zenith]

well it should be it

maybe clear the cache and cookis

and relog in

[hushed void]

ty @narrow coyote

[covert hemlock]

okay

[upper steeple]

guessing there is no way to test a tiltify alertbox then lol

[narrow coyote]

I am not aware of a way outside of sending a real donation

[upper steeple]

@narrow coyote okay thank you

[covert hemlock]

i just cleared cache and cookies and it still says my old name

[lone prism]

Hello folks. Looks like I can't post in the ideas channel, do I'll share here if that's ok. I love stream elements, but as a dual streamer to both twitch and YouTube, I really wish the dashboard was unified.

[winter zenith]

whats your old name whats the new one?

[narrow coyote]

you post ideas on the actual ideas page, linked in the top of the #💭︱feedback-and-ideas channel

[covert hemlock]

old name was napk1ng new name akafable

[lone prism]

@narrow coyote ok, I'm sorry I missed that thanks

[covert hemlock]

@narrow coyote nvm i found out i can change the tip page name

[winter zenith]

right way would be:
Log out from Se dashboard, log out from twitch, clear cache
log back into twitch, log back into se dashboard
@covert hemlock

[covert hemlock]

@winter zenith clearing cache is what i did when i cleared my cookies, which logged me out of everything

[zenith widget]

What browser are you using?

@covert hemlock

[covert hemlock]

Chrome

dw i fixed the issue

so im all good now

[zenith widget]

Wait you are referring to the tipping page

Thats not an automatic change

[covert hemlock]

yeah i noticed xD

[zenith widget]

as you can change it manually to anything you'd like

[covert hemlock]

yup i changed it now

[zenith widget]

Make sure to update the profile page as well https://streamelements.com/dashboard/profile

[dusk aurora]

anybody know how i can reset tip goal because im lost

[narrow coyote]

Activity feed > Widget data > Goals. or Overlay Editor > Data > Goals

[dusk aurora]

oh lit, thanks

[narrow coyote]

[atomic silo]

boys help im streaming it happened again, i got bit donos, it triggered twice, and i'm triggered twice now HotPokket

[normal igloo]

for !watchtime Is there like a command for a leaderboard for that?

[lost void]

@atomic silo make sure if you're using obs that you have only one scene for your overlay alerts otherwise it will trigger twice.

[atomic silo]

i have 3

really?

like 3 having seperate stuff to do each

[upper steeple]

So I'm guessing when a Tiltify donation goes off, the alertbox triggers but it doesn't show in the activity feed since it is strictly through Tiltify. Is this correct?
God I worded that weird.

[lament blade]

Hey

[atomic silo]

can any mod confirm koinz on this one please?

[lament blade]

Can I ask there’s some channels that have auto hosts set up so you can do !hostme just wondering if there’s any way to do that with SE?

[nocturne pelican]

@atomic silo Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[lament blade]

@narrow coyote

Hey

Miss me lol

[strong kernel]

@lament blade Please do not spam or ping people. Your question will be answered as soon as someone is available who knows. That said, I don't believe we currently have an option that will automatically host someone with a command. While you can set up a random pick command, it won't check whether the channels you've added to it are live or not.

[lament blade]

Thanks nethyr

I’ve seen people do it on smallstreamersconnect twitch page

Is that though stream labs you think ?

[next glen]

i have an issue where the notification sounds duplicates on obs, is there a way to fix this?

[nocturne pelican]

@next glen Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[lament blade]

What would be the best way to have a random or something option in SE? I’ve thought about people watching the channel and earning credits which they can buy a 1 month host through SE store

[strong kernel]

Random option and redeem are two different things.

Which are you asking for?

[lament blade]

Random option but was thinking of store idea if random didn’t work

Not sure how I would go about it?

[strong kernel]

What kind of random option are you looking for?

[lament blade]

I wanted a random option for people to type !hostme and get a chance to be hosted / raided or something ?

[strong kernel]

You could use the giveaway system for that if you want.

[lament blade]

Something along those lines just don’t know if it’s possible or how to do it

Hmmm you mean like let people enter the giveaway and then they get a chance for a host? I get ya

[strong kernel]

Yep.

Lets you incorporate points too.

[atomic silo]

king or whoever helped me, how do i seperate follows from hosts and raid and from money shit?

[lament blade]

Yeah sounds like a plan

[strong kernel]

@atomic silo You do understand that the point of a public channel is for any support member to help you, right? Because not everyone is always available at all times.

[lament blade]

Nethyr thanks for your help 👍

[strong kernel]

If you're looking to have different alerts pop up in different sections of the screen, you can create a separate alertbox for each type of event.

@lament blade

[normal igloo]

for !watchtime Is there like a command for a leaderboard for that?

[strong kernel]

Nah. It just does its thing and there's nowhere to see the data.

[normal igloo]

ok
Nethyr like currency can you tag other people for example i did !watchtime @ Nethyr It would show your this instead of me

[covert hemlock]

@strong kernel why is you in my channel xD

[strong kernel]

Uh. I forget. Maybe you asked for help earlier and I got distracted. 😛

[covert hemlock]

haha can't remember xD

but i need help now haha with the streamelements obs, how do i get it so the chat is shown on stream?

but like with a transparent bg

[strong kernel]

That's done with the overlay system, add a widget called "Your channel's Twitch chat"

[covert hemlock]

okay thanks

[normal igloo]

Nevermind I found out myself

[upper steeple]

isn't there a way to make the current song widget show "currently playing: none" or something like that when there is no song playing?
I could of sworn there was that option before.

[covert hemlock]

I'm having an issue with the widgets
so i've got it set like this on the overlay page: https://gyazo.com/79b3f262b4687b44ca6383c700a4d460
but in the OBS it shows like this?: https://gyazo.com/ce392bc71ac5dbdb9c38ce3f0063c59b
someone help???

[winter zenith]

@covert hemlock looks like you cutting the source

dont cut the source

[covert hemlock]

I'm not

[winter zenith]

leave the full hd resolution as it is

[covert hemlock]

i have

im not touching the res

[winter zenith]

I see that the red border isnt 16:9 as it should be

but square

[covert hemlock]

https://gyazo.com/f2d43311953203094704b06d04323779

[narrow coyote]

it has to be 1920x1080, or chat will not display properly

[covert hemlock]

i just left it as default

[winter zenith]

its "800x600"

not 1920x1080

as it should be

[covert hemlock]

ahh okay thank you

[winter zenith]

[upper steeple]

T_T any idea on the song request thing? I'm about to head to bed and was hoping to get it sorted or find out if that option exists anymore

[winter zenith]

well that would only work like this if NOTHING is in the que

wich, thanks to the backup playlist, isnt possible

[upper steeple]

ahhhhhh

so you would literally have to have no backup playlist and nothing in queue

[winter zenith]

probably

but I think even then it just stayes on the last song

[upper steeple]

well poo

oh well, i'll just keep the text I have over it as it is when I SR turned off to let people know. Thank you though

[winter zenith]

[royal quarry]

Hi I've been collecting entrants for a giveaway for a week, when I'm ready to draw the winner do I do so through the giveaway tab on the streamelements page or is there a chat command I can use?

[strong kernel]

On the page. 😃

Close the giveaway and you'll have the option to draw a winner.

[royal quarry]

ok thanks, do people typically just use window capture when they draw the winner or does the StreamEle bot put some info in chat?

name the winner etc

[strong kernel]

It'll broadcast that it's closed, and who the winner is, along with the percentage chance they had to win.

[royal quarry]

ok cool thanks

[sour flare]

Is there anyone that could help me on Voice chat so I can set up my stream windows properly?

[strong kernel]

@sour flare Voice is not always available but if you'd like to describe your issue in more detail, maybe provide screenshots, we'd be happy to assist.

[sour flare]

Okay, right now I am having issues setting up the proper sizing for the feed and I am trying to figure out the best them to set up for clash royale. @strong kernel

[strong kernel]

What feed?

[sour flare]

For my twitch account.

Sorry about that.

[strong kernel]

You're still being rather vague. Screenshots would be helpful here.

[sour flare]

During the set up, I am running into the issue of having to move the overlay around to get the camera view in the right area. I have to re open the program so I can work the obs.live

[strong kernel]

Generally when you're using the overlay system it's sized to 1920x1080 so everything is positioned correctly for OBS. Rather than adjusting the camera border position, it'd probably be easier to adjust the video capture feed itself.

Or am I misunderstanding what you're trying to do? If so, again, a screenshot would be extremely helpful here.

[rocky beacon]

Does anyone know how to get rid of the redemption chat alerts? I disabled it but the chat alerts still show up

[strong kernel]

Chat redemptions will always have a confirmation.

[sour flare]

Okay let me get the feed up and setup and I will screen shot it to show you what it is doing

[rocky beacon]

i see but its an option though in chat alert settings

[strong kernel]

Yes, that's more for store page redemptions.

[rocky beacon]

oh ok then

[sour flare]

@strong kernel , because will need to link in the mirror. LOL I am sorry for all of the trouble.

[copper bobcat]

Any reason why my sound effects wouldn't be playing in OBS Live? From the store, I just switched from SLOBS

[strong kernel]

If you've created store items for your sounds, you may still need to add a store redemption widget to your overlays.

[limber vine]

if i have stream elements obs do i need to have obs studi

studio*

[strong kernel]

OBS.Live is not a standalone version of OBS. It's a plugin for OBS Studio.

[lament blade]

Rather than a specific time for timers can you set it to randomly Post with sau a 6 or 12 hour window ?

With say *

[strong kernel]

No, specific intervals only.

[lament blade]

Ahhh ok thanks 👍

[nimble zinc]

is there a command to check how many points one of my viewers has

[strong kernel]

You can put their name in after !points

[nimble zinc]

that didnt work

[prisma grove]

Ooooh

[strong kernel]

Did you @ them?

[nimble zinc]

no

[strong kernel]

@ them.

[nimble zinc]

they changed their name

and i need to know how many points they have, so i can give them back

[frail ledge]

Has anyone else been dealing with massive dropped frames on your OBS? None of my settings have changed or anything and all of a sudden for the past 2 weeks I've had nothing but dropped frames

[strong kernel]

@nimble zinc Probably better to look it up in your dashboard. https://streamelements.com/dashboard/leaderboard/current

[nimble zinc]

got it ty

[nocturne pelican]

@frail ledge Can you please provide a log from your last stream. You can find this log in " %appdata%/obs-studio/logs " OR Help > Log Files > Show Log Files. You can simply drag and drop the log file into Discord.

[narrow coyote]

majority frame loss was networking related 20:06:29.477: Output 'adv_stream': Number of lagged frames due to rendering lag/stalls: 2 (0.1%) 20:06:29.477: Output 'adv_stream': Number of dropped frames due to insufficient bandwidth/connection stalls: 203 (7.3%)

20:10:12.403: Output 'adv_stream': Number of dropped frames due to insufficient bandwidth/connection stalls: 112 (16.1%)

all networking related

20:10:53.071: Output 'adv_stream': Number of dropped frames due to insufficient bandwidth/connection stalls: 48 (6.7%)

[frail ledge]

Ah, so it's on my internet provider?

I had them out today and they didn't find any issues.

[narrow coyote]

could be your ISP, could be your hardware, could be the Twitch server you are connected to, could be other network stress (other people on the network downloading or uploading anything). First step would be to do a speedtest to see if you have an upload rate that can handle what your bitrate is set to.

[frail ledge]

I could never understand how to set up the bitrate properly. My speeds are 900/45

[narrow coyote]

I would prefer seeing the actual results of a speed test http://www.speedtest.net/

[frail ledge]

I haven't; changed anything since started streaming. Never had a issue with dropped frames, and now I am.

ok 1 sec

well then it's lower then i thought but anyways: http://www.speedtest.net/result/7878534664

[narrow coyote]

well, that is more than enough for 4k bitrate. Next step would be to test the connection to the Twitch servers https://r1ch.net/projects/twitchtest

[frail ledge]

ok after it's done what do you need me to post?

[narrow coyote]

are you trying to use any of those servers? because a quality that low is going to be a major issue. You would want to hit at least 80, if not higher

[frail ledge]

the two nearest to me are in the first picture.

None of these are close to 80 it seems so I'm screwed I suppose

[narrow coyote]

probably an issue on the ISP end, how they are routing to Twitch ingest servers, or it could be a problem with your networking hardware, but if none of that has changed, I would suspect the ISP to be the root of the problem

[frail ledge]

ah, well dang.

I even went out and got a new router and modem hoping to fix the issue but no luck. ]

lol

[narrow coyote]

You probably need to call your ISP, so they can do some tests, and check if they are blocking or routing anything from you to Twitch. Happens more frequently than it should

[atomic silo]

guys. i did what you told me to do. it triggered twice again. everything is in the same overlay. i dont know anymore. im helpless

[frail ledge]

ok, do I specifically ask that? Sorry never dealt with this before. Not everyone knows what Twitch is sometimes. Oddly enough

[narrow coyote]

Pretty much, I would tell them you are having connection issues to a specific service, Twitch, and it appears to be on their end, and you need their help to look into. Pretty much, you should be able to run that Twitch test, and they can monitor the traffic, and see what they are blocking or routing wrong

[frail ledge]

Ok, I'll reach out to them now @narrow coyote thanks

[atomic silo]

i got 2 subs, bot triggered twice. i have shut down everything, didnt have the site open, i only have other overlays launched, but not added as a browsersouce. i'm starting to think the double trigger is because i've imported the stuff from streamlabs. I really badly need help, i'll streaming 14 hours at least. please. at me or check my channel out, i need this fixed bad.

[narrow coyote]

What do you mean you have other overlays launched? If you have overlays open in a browser, they will still play audio through the browser

[winter zenith]

@atomic silo you where the guy that wanted to have the alert boxes dublicated to have it in diffrent locations.

Did you do that?

[atomic silo]

yes, but i was told not to do that, so i spent time on stream

to unite them all

now i have them all in the same alertbox, still triggers twice.

i'm starting to lose hope.

are you u sure it's not some first time bug?

[narrow coyote]

You said you have overlays launched, if you have these open in a browser, then will still play audio from there

[atomic silo]

oh so i need to delete the unused overlays right:

[narrow coyote]

[atomic silo]

like i have overlays launched but not used

i havent added them as a source

[narrow coyote]

Ok, what do you mean when you say launched, because by those terms, with this platform, that means you have it open in a browser somewhere

[atomic silo]

i mean i clicked lunch, and added them as a source, but deleted them later on

my best guess its somehow related to the fact i've it imported from labs

like nothing you guys said could help me so far, it still triggers twice

can any of these cause it to trigger twice?

[narrow coyote]

You are not really being clear here. I am just trying to see if you have the overlay open in the browser still after launching it. We have gone over all the reasons for multiple audio sounds. At this point the only thing I can do is request you DM me an editor link so I can look at the overlay in question, load it into my OBS, and either replicate the problem, or prove it's a configuration issue

[atomic silo]

ok, i would really love that

like i'm honestly out of idea

s

idk what i did wrong

imo i've tried everything you said. could you please fix it for me like that once and for all?

[narrow coyote]

I need you to dm me an editor invite, and i can look when i get back to my pc

!invite

[nocturne pelican]

To invite managers to your dashboard, Click on your Channel Name at the top of the dashboard and scroll down to Settings. Click the drop down arrow to expand your channel managers and then create a new invite at one of three access levels (Bot Supervisor, Editor, Full Control) Check this video out for more help: https://youtu.be/zl_h-ttZDF0

[atomic silo]

aand when would that be?

[winter zenith]

Just send him the link @atomic silo

He will get to it today I am sure

[lament blade]

I have a question, is it possible to make a command that counts down from 5 to 0

[winter zenith]

Just make sure you have all scenes where an alert box is in to "shut down if not visable" and no browser windows open with the overlay while streaming @atomic silo

[atomic silo]

like no browser windows at all??

[winter zenith]

@lament blade well I think not bevause the bot Normaly can't trigger him self.
You COULD try to set of a chain by making diffrent commands from 5 to 0 having the number that comes after as a keyword to trigger the next command.

But this would result in the bot repeating said command if a number that has been used as a keyword typed in chat. So I would say you shouldn't do it

[brittle tulip]

am 8 able to make a green screen effect without downloading obs ussing just the website?

[winter zenith]

@atomic silo browser windows that involve SE Overlay related stuff

@brittle tulip with what are you planing to broadcast?

[brittle tulip]

just chatting

[winter zenith]

I think I dont understand 🙈

[brittle tulip]

but i wanted to do it with different backgrounds

[winter zenith]

What software are you planing to broadcast with to twitch?

If not obs

[brittle tulip]

oh nm sorry

[winter zenith]

[brittle tulip]

[winter zenith]

But yes you could have a image in the back via se and input the browser source into obs

That way not having to input a background into obs

But it's tomato tomatoe

[brittle tulip]

am i able to accas obs without downloading it?

[winter zenith]

No...

It's a broadcast software

You will always need to download some type of software

[brittle tulip]

😩 well ok thank you for the help

[winter zenith]

No problem comeback if you need more help

[waxen birch]

Hey, does anyone know how to delete custom commands?

[winter zenith]

Slide the white bar to the right

To reveal a pencil and a trash bin icon

[feral sonnet]

Scroll to the right

[winter zenith]

⤴

[waxen birch]

@winter zenith I'm deeply in love with you

[winter zenith]

You can also press crtl+- to make the whole bar display correctly

Or change the resolution of your display to show the site in full glory

Or just use chrome if you use fire fox

[waxen birch]

[winter zenith]

I think that's all of my fixing suggestions

[waxen birch]

@winter zenith Thanks!

[winter zenith]

I never thought I wanted to see a Gasm Whinny the pooh

But here I am

Gazing into his Gasm

[strong kernel]

@fierce minnow Self-promotion is not permitted.

[hushed void]

i have an image that pops up when someone follows and its stuck on my screen during stream when no one has even followed. also while im here i have a follower goal and it says follower goal like 3 times.. any ideas 😅

[lament blade]

what does the emulate option do on the overlay settings?

is that like a test option to see if the alerts work?

[undone grove]

what is consolidating a twitch overlay?

[torpid estuary]

@lament blade exactly

@undone grove where did you see that?

[lament blade]

ah ok

[undone grove]

oh my friend mentioned it once and i have no clue what it means

and he doesnt really know either

[torpid estuary]

What was he trying to tell you?

[undone grove]

he said something about putting like your webcam and overlay on the same layer

idk

[torpid estuary]

Oh, no. You can make overlays on SE and input them as Browser source into your OBS

[undone grove]

ok

[torpid estuary]

But we have awesome video guides. They were linked to you in the #welcome channel when you joined

Check them out, they do a really good job of getting you started!

[undone grove]

ummm i think im fine thanks tho

[torpid estuary]

@hushed void not exactly sure what you mean there. Your follower alert is stopping?

[undone grove]

i was trying to see if its viable alternative to streamlabs obs and chatbot

[hushed void]

i figured it out m8 thanks @torpid estuary

[torpid estuary]

@undone grove well, it is. You can have all oyur stuff in one place and all the overlays in the cloud, without having to have anything saved locally, like overlays etc.

Alright @hushed void feel free to hit us up if you need help with anything else!

[lament blade]

ok soooo my friends host alerts work when i use the emulate option but not when people actually host, not sure what thats about

[nocturne pelican]

@lament blade Due to recent changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All auto host events with at least 1 viewer

[limber vine]

my tip link dosnt work

it says 404 everytime i go to it

[lament blade]

sooo i have to set this to 0 for all the hosts to pop up?

[limber vine]

so i changed my name on twitch but streamelements hasnt fixed it

[narrow coyote]

Log out of SE and log back in, your tipping page you set the name yourself in the settings, and you will need to get the new link and replace it in your panel

[nocturne pelican]

@lament blade Due to recent changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All auto host events with at least 1 viewer

[limber vine]

how do i get new link?

[narrow coyote]

tipping settings > tip panel setup

[limber vine]

i cant find tip panel setup

[limber vine]

it shows the old username of my account

i think so

this right?

[delicate prairie]

where can i report a bug in regards to the streamelements extension panel on twitch?

I'm attempting to make the default time period be month (for top cheers) but it just won't do it

(tried uninstalling, changing back and forth between other default categories, etc)

[drifting pebble]

Hello, I'm trying to make a command that would decrement a counter. I'm aware of ${count.edit counter -(step)} and ${count counter -(step)}, however these will go past 0 into negative numbers which is an undesirable behaviour for the intended use. Is it possible to limit counter to positive numbers only or make the decrement a conditional? Much appreciated 😃

[zenith widget]

@delicate prairie Are you trying to set the extension to be a calendar month? I might have to ask about that on how the extension's period is, but I think by default its currently set to the last 30 days.

@drifting pebble That might be a good idea really, as currently there is no hard stopper for that.

[drifting pebble]

@zenith widget I can see a use for a counter including both negative and positive integers, but positive only counter would prevent possible command abuse. Thank you for your help on reddit btw 😃

[nocturne pelican]

@drifting pebble Here is the StreamElements Ideas Board: https://strms.net/ideas

[zenith widget]

Here is our ideas board, btw

forgot to give you the link, brb going to get coffee

and you are welcome

[drifting pebble]

enjoy 😄

[delicate prairie]

@zenith widget well the extension has the categories session, week, month, and all time. I just want the default shown to be month (and the user can change to view other categories and time periods). right now i have it selected on Month, but by default its staying on 'All time' and it wont change from that

[zenith widget]

Interesting.

Setting stays in "week" but the extension only shows "All time"

[limber minnow]

Hello,anyone know what best twitch server on asia?

Becuase my internet when i streaming right now is going up & down contantly

[zenith widget]

You can use this tool to find the best asian server for you: https://r1ch.net/projects/twitchtest

[limber minnow]

Is that safe? Bc that test need stream key?

[zenith widget]

Its safe.

It sends a test package using your stream key towards Twitch servers.

[limber minnow]

Ok i will try it
Thx bro 😄 👌

[unborn obsidian]

hey is there any reason why im hearing my alerts doubled?

[nocturne pelican]

@unborn obsidian Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[unborn obsidian]

yea thats not working

[zenith widget]

Do you have the overlay editor open?

[unborn obsidian]

i do not

i ahd it opened before and muted it to test it and that wasnt the issue

[zenith widget]

Then you didn't follow the instructions above, or you have multiple overlay browser sources added in 1 scene

[unborn obsidian]

yea none of that is working

[limber minnow]

@zenith widget bro, i done with the test

So we must look the best quality

?

[zenith widget]

2 things you can do:

1. Open sound mixer of Windows and see what is producing the extra sound when you run a test alert)
2. Delete all browser sources you have, run a test, then gradually add your overlays back @unborn obsidian

@limber minnow What ever shows as 100 quality or closest is the server you need. Also just to point out, this is not Streamelemenets related so this question is best asked in #general-chat

[limber minnow]

Oww im sorry 😟

But the best is 36
Is that normal?

[zenith widget]

That means your internet is not good most likely

[limber minnow]

I think so 😞

[unborn obsidian]

@zenith widget OBS live is the issue

i triggered the alert in regular obs and it didnt repeat the audio

[zenith widget]

Can you specify which regular obs you are referring to?

[unborn obsidian]

studio

[zenith widget]

Ok, so i assume you triggered an alert from the activity feed

Can you try the 2 things I mentioned above?

[unborn obsidian]

i actually triggered the alert from the website editor

[zenith widget]

Because I'm sure you have couple of browser sources that you've loaded up by switching scenes, that don't have "shutdown when not visible" on them.

[unborn obsidian]

i checked them and ddint see an issue but im restarting the pc now so ill double check when its back up

and let you know

[zenith widget]

Sure. I'd still would go with the removing all browser sources and readding them one by one.

[unborn obsidian]

yea. so all the settings are fine. i even uninstalled obs live then re installed it

it was fine when it was off

then i downloaded again and its doing it again

[zenith widget]

Did you remove any of the browser sources like I suggested?

[unborn obsidian]

yea

[zenith widget]

when you removed the browser sources, did you run a test to see if you missed something?

[unborn obsidian]

i removed the broswer source from the scene and tested it and it didnt trigger audio

[zenith widget]

And then when you add the overlay it triggers a sound twice?

Which overlay are you adding that triggers sound twice?

[unborn obsidian]

its all my overlays.

i muted the activity feed on obs

now it only plays a delayed audio

[zenith widget]

Exit out of the overlay editor, go to activity feed and try playing a past event.

[unborn obsidian]

still happening

[zenith widget]

give me one overlay name and I will test this on my OBS.Live.

[unborn obsidian]

my main overlay is the Blue Flare super theme

jsut remember that its only when using obs live

[zenith widget]

Sure. Don't get scared from my test alerts

[unborn obsidian]

are you able to hear that?

[zenith widget]

are you referring to the sub sound?

[unborn obsidian]

every alert sound

[zenith widget]

no alert is playing double for me

and yes i'm with your overlay at the moment - no alert is playing twice, with the overlay editor muted

[unborn obsidian]

i dont understand what the issue is then

its only happening with obs live installed

[zenith widget]

Close OBS, and go to here %appdata%\obs-studio\plugin_config\obs-browser and delete the cache folder

start OBS as admin

[unborn obsidian]

should i start obs through the SE live icon or the regular OBS icon

[zenith widget]

well you say that you are getting this issue with OBS.Live

so open OBS.Live

[unborn obsidian]

yea its still happeneing

[nocturne pelican]

@unborn obsidian Can you please provide a log from your last stream. You can find this log in " %appdata%/obs-studio/logs " OR Help > Log Files > Show Log Files. You can simply drag and drop the log file into Discord.

[unborn obsidian]

@zenith widget

[zenith widget]

I'm reading the log.

[unborn obsidian]

ok

didnt know ifg you saw

[zenith widget]

Log definitely tells me theres a 2nd alert box triggering a sound.

This again makes me think you have not removed all the browser sources and/or used the shutdown when not visible option.

@unborn obsidian So I went into all your overlays one by one in the blue flare theme and found the issue

Log file shows this

so alertbox 35 is triggering as well when you run an alert

i found the alertbox 35 in your BRB overlay.

Double check that one to see if you have the "shutdown when not visible"

[unborn obsidian]

i just deleted all the scenes

im going ot re add all of them

[karmic dagger]

do hotkeys work in ground control yet as i cant get them to work?

[zenith widget]

What version of GC are you on? (version number on the bottom of the settings screen)

[karmic dagger]

1.4.3

[zenith widget]

Hotkeys is known to not work properly on that version.

I'd recommend to get our newest version as that has fixee hotkeys

you can find the newer version on our site

[karmic dagger]

ok sweet thanks for the info ill down load now

[brazen crag]

Is it possible to set a timer for a command from chat?

[zenith widget]

You can place the text from the command in the timer, but to trigger a command from a timer, not possible

[brazen crag]

Thank you

[onyx estuary]

guys i want change image for cheers and this dont work

[zenith widget]

@onyx estuary Hey, answered in #dreamteam 😉

[median moon]

How do I get an invitation code for play store app

[nocturne pelican]

@median moon The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[daring heart]

I dowloaded the google chrome extension for exporting my stream labs stuff but it's says an error ocurred every time I tryed it

[zenith widget]

Log into SL dashboard, keep the tab open, login to our dashboard, keep that tab open, use import tool

[lean vector]

I filled out the form.

I have a decent viewerbase on youtube

Tired of streamlabs crashing and missing donos

[daring heart]

Thx @zenith widget it worked! My hero 😛

[zenith widget]

[queen mulch]

Hey! I’ve changed my twitch username from celsogs to excelssus and now my commands don’t work. I’ve already tried logging out and in but it doesn’t work. Any solutions?

[zenith widget]

On the main dashboard, on the right you will see a "Part Channel" - click it and then click on "Join channel"

[queen mulch]

Ty

[twin sentinel]

I have got a sound file with a duration of ca. 16 sec and a video with a duration of ca. 4 sec. How can I make the video being played in a loop, till the sound ends?
I am moderating the channel https://www.twitch.tv/moonthebear (Overlay: christmas fortnite - Sleigh Ride IN GAME [Follower-Alert])

[zenith widget]

Videos play once, while gifs can play until the alert goes away.

[untold crest]

@twin sentinel The best way is to merge video with sound, because there might be a situation where it is out of sync, you can use any software for that (for example free Hitfilm). Unfortunately you cannot put video on loop without custom coding

[pearl current]

hello

my top donator didnt refresh

can you fix pls`?

[zenith widget]

Is that a widget?

[pearl current]

yes

[zenith widget]

Did you set the widget to show session top donator or week or monthly?

[pearl current]

all time

[nocturne pelican]

@pearl current Please connect your Twitch and/or YouTube channel with Discord by going to ⚙ Settings and then Connections here in Discord. https://streamable.com/eg92w

[twin sentinel]

@untold crest Thx. I'll try to merge it. But for (? sry, bad english) interest, is there already some sort of this code you are talking about available? Where can I find it and where to put it?

[pearl current]

done

and now`?

[zenith widget]

Checking

@pearl current I see that the widget is showing the highest TIP you've received, while there is another that is highest tipper

which is slightly above the highest tip you've received

[pearl current]

yes the top tipper didnt change

the all time top tipper

[zenith widget]

You don't have to copy paste here

@pearl current So the first place is Gon Freecss, but the amount you see there is the TOTAL amount they have tipped you so far

with their highest being 50$

[unkempt bloom]

Hi, there is a way to create a command that will generate a specified amount of random numbers? For example !lot 4 and will generate 4 numers, !lot 3 3 and so on

[pearl current]

you dont understand

i have bottom right top tip 50 usd

but he donatet again

and bottom left slightly above it says ALL TIME top donater

he is 1st with 60 usd but it didnt change

still the other guy with 50usd

sorry didnt want to copy paste

[zenith widget]

This widget shows the biggest all time amount you've received at once

it does not show total amount of tips from 1 person

[pearl current]

All time top tipper: {name} - {currency}{amount}

please watch down left

slitghtly above

you are watching the wrong wiged

how i make screenshot

[zenith widget]

You said "bottom right" first

I did not see that there is a top tipper widget on the left side

[pearl current]

sorry than

but do you see now?

[zenith widget]

no worries 😃

[pearl current]

im swiss so my english is not that good xD

sorry keizar

i must confused you

haha

[zenith widget]

Don't worry about it 😉

you did because I didn't see the widget on the left and you were talking about the widget o nthe right at first, so i'm looking at it

one moment

[unkempt bloom]

@zenith widget any help for my command? Do you know is its possible to do something like that?

[zenith widget]

Trying to find a math API endpoint for what you asked, but the simplest thing I can suggest is to use ${random.1-10} for example

to pick a random number

[unkempt bloom]

@lone ice ${random.1-10} works just fine, but how can i let the bot spam the amount of randnum i need?

[pearl current]

Keizar i see the problem

he donated with 2 different names Gon Freecss aka Lucifer and Gon Freecss-sama

maybe because of that

how can i fix it`?

[zenith widget]

Remove his 11.29 tip and add it with the same name and email

[pearl current]

how?

[zenith widget]

you can hover over his other big donation to see his email

[pearl current]

its the same email

[zenith widget]

but names are different, like you said

[pearl current]

i changed it

now?

[zenith widget]

I'm not sure that will update properly

[pearl current]

once a guy from support fixed it

[zenith widget]

@unkempt bloom Just so you don't feel felt out, I'm trying to look for math api endpoint on the interwebs

@pearl current I'm gonna try and fix it, so don't get too excited on the new tip

[pearl current]

i fixed it

thanks keizar

i could delete it and add it again

[zenith widget]

i was about to do that

[untold crest]

@twin sentinel If you have to ask about code, this solution is not for you (this is kinda complicated).

[zenith widget]

@pearl current Well you beat me to the punch, as I wanted to warn you before adding it again

@pearl current I suggest to turn this option on, so that you can track donators:

With this option they can palce w/e name they want, but still have to login in order to tip

and should not affect the total tip amount

[pearl current]

maybe sometimes they are not login in to twitch

i let it like this

[zenith widget]

👍

[pearl current]

but thanks for the info

[drifting eagle]

How can I use stream elements overlay on mobile plateform for irl?

[nocturne pelican]

@drifting eagle The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[drifting eagle]

I have but I'm looking for alternative bc I don't wanna use Streamlabs just for IRL

Ace Live won't do overlays from streamelements so frustrating

What does everyone else use?

[zenith widget]

Some people use the twitch app to stream

but that doesn't support overlays

for Youtube I'm not sure.

[drifting eagle]

Yea I just be able use my streamelements overlay and my alerts

[zenith widget]

Some people stream their IRL to a PC, then have that stream it with overlays towards Twitch

[knotty basin]

Anyone have recommendations how to improve voice audio while streaming ? I’m using the Xbox twitch app to stream though. When I watched back a recent stream I could barely hear myself.

[narrow coyote]

That would not be related to our services, best to ask questions of that nature in #general-chat

[weary gorge]

Hello all, quick question for ya regarding timers. If I make a few timers and all their times are set for 15min. Are they all going to go off at or near the same time?

[zenith widget]

Chat lines also are a factor

if you place the same chat lines they will trigger on the same time.

Check pinned message for a guide on how to make the timers trigger on different times

[weary gorge]

ok ty

[hidden hamlet]

If you use the recent donator thing on your overlay you need to use the donation setup on streamelements right?

Like you cant setup a donation page with streamlabs and the overlay will work from streamlabs

[gentle imp]

yeah ofc

since donation won't be read by StreamElements we can't present it

[hidden hamlet]

That is true

and i need to have the bot in my chat also right?

[gentle imp]

correct and mod him too 😃

[hidden hamlet]

Alright

[wicked siren]

Hello

[tight harness]

Hey

[elder sorrel]

[wicked siren]

I wanna know whether the song request thing is supposed to work only when you have the media req. tab open or does it work through OBS itself too? I have the media share widget enabled on my overlay but I just want the audio.

[tight harness]

Just the audio is ideally done via the webpage, the widget is meant for if you want to share the video and the audio

[wicked siren]

Alright, so there's no way I can have the song audio come through OBS without having the tab open, yea?

[tight harness]

OBS.Live will be getting Media Request built-in in an upcoming version, so then it can all be handled through OBS

But for now if you just want the audio I'd say use the webpage

[wicked siren]

Oh, nice! Thanks for that m8, much appreciated!

[tight harness]

No problem

[wicked siren]

Like the store sound effects work without me having the store tab open so I thought my SR was bugged out, haha.

[tight harness]

I see what you mean, although Media Request is quite different in that regard because it has various buttons/options which you can use whereas the store sound effects is very simple and doesn't need much management like Media Request does

At the moment the webpage is the place for that but OBS.Live will have it too soon ™

[wicked siren]

Gotcha!

[hidden hamlet]

Can a staff member come into a private call with me so i can ask them some questions and show them a little bit better what i am woundering about?

[narrow coyote]

it is usually best to just ask your questions here

[hidden hamlet]

But it is hard for me to explain it here

But i guess i could try

So when i go onto my overlay i have this now playing thingie

And i want it to work

And when i click on the box it gives me three options Plug.dj, Dubtrack.fm and Song Request

Is the Song Request the same as Media Request? and if so how do i set it up so it works with my overlay

[narrow coyote]

yes, song request is media request. If you have the widget in your overlay, select song request, and play media from the media request page, it will show in the widget what is playing

[hidden hamlet]

@narrow coyote if i play the media request will i still hear the music or will it be silent for me but still come up on stream?

[narrow coyote]

to use media request you have to use the media request page. This will use whatever your default audio device is set to, so you should hear it. If you use the option to show on stream, and have the media request widget in the overlay, it will play the audio from the widget, but that should still come from the default audio device, unless you do some sort of routing with your audio

[hidden hamlet]

Alright! Thanks for the help 😃

It will replay when it ends aswell right?

the whole list

[narrow coyote]

If you have a backup list, after it plays the last song it will start from the beginning of the list again

[hidden hamlet]

Ok

[orchid pulsar]

hi

when i redeemed item how much time do i have to wait

i redeemed it yesterday

[tight harness]

@orchid pulsar Who did you redeem it from? You should ask them or their moderators as this is entirely managed by those individuals

[gaunt spruce]

how can i put in infornation for streamelements to post every few minutes in my chat???im confused again lol

[elder sorrel]

Timers

@gaunt spruce https://streamelements.com/dashboard/bot/timers

[urban prairie]

Hi , I want to play musique on my live but this command is anvailable !

[gaunt spruce]

thanks bro!!!

[lament blade]

Question on the bot. Is it possible to keep store items invisible so they can only be activated via bot command, or restrict them to sub only?

I guess it's more of a store question 😛

[cerulean stag]

@zenith widget did the thing with Ground Control and nothing happened when i put the JWT token again and restarte GC

[tight harness]

@urban prairie Tick on 'Viewer Requests' on the Media Request page, that's all you need to do 😃

@lament blade Sub-only, absolutely, when you're creating or editing the item on the 'Item content' section there's a tick box called "Subscriber only"

[lament blade]

oh man, I totally glazed over that. Thank you Legendary 😃

[tight harness]

No problem

[lament blade]

I swear I miss the easiest stuff.

[tight harness]

😄

[lament blade]

Question #2 for hiding items, if I just never open the store, will the redeem variable still work for the bot? or does the store have to be open for that?

[tight harness]

You don't need the store page open, the redeem variable will still work without the page open

[lament blade]

excellent!

[whole tulip]

Good evening everyone, how are we. I have a question about giveaways

[tight harness]

Fire away 😃

[whole tulip]

Thanks @tight harness I literally just want to know the easiest way of doing one. Like does stream elements not have a spinning wheel? Something really easy lol

[lament blade]

last question of the day from me (probably not) If I have the preview image set to a movie (I've got a transparent shattering glass webm I made + glass breaking sfx) if I have the widget added, it will play the preview video and sound on stream?

oh dang, can't do the video file, it's only a preview image.

[tight harness]

@whole tulip There isn't a giveaway wheel of fortune currently, we do have a wheel widget in #widget-share but it's one designed to spin whenever someone subs. We do however have this on our ideas board which can be upvoted for better prioritisation: https://streamelements.helprace.com/i665-advanced-spin-wheel-with-redemption-bot-and-overlay-integration-infrastructure

[lament blade]

voted, because that's an awesome idea.

[whole tulip]

Oki thanks @tight harness

[tight harness]

@lament blade For Stream Perk it does a video and sound

[lament blade]

ah hah!

the !hopesdreams shattered command will live. Thanks for all the help!

[tight harness]

No problem 😄

[urban prairie]

where is the visualizer ?

for play musique

music

[narrow coyote]

We dont offer anything like that

[lament blade]

see, I lied, I have one other question. Is there any way to get the bot to use my channel's emotes?

[urban prairie]

where is the visualizer ?
for play music "@urban prairie Tick on 'Viewer Requests' on the Media Request page, that's all you need to do"

[tight harness]

@lament blade The bot would need to be subbed, for affiliates that needs to be gifted by either yourself or your community

[brisk pebble]

There's a place to "Request a clip to share with your tip" on my tip page, but people's clips aren't showing up, and I can't find the settings for this. Anyone know how to adjust this? Thanks!

[lament blade]

ok, cool. Thanks again 😄

[urban prairie]

i see

[tight harness]

@urban prairie You mean the widget for showing your videos on the stream? That's the Media Share widget in Widgets

Edit your overlay in My Overlays, click on Widgets, look for the 'Media Share' widget and click on Add

@brisk pebble Sounds like you're asking the same question so this is relevant to you too ⤴ once that widget is added to your active StreamElements overlay you can click on the button 'Show on Stream' on the Media Request page

[brisk pebble]

So does the media from song requests in the chat commands and the media from donos go into the same media share list

[hidden folio]

Hola

[tight harness]

@brisk pebble All requested songs go into the same list, yes, but in the Media Request settings you can choose a "Media Request Mode"

Free meaning via points

[brisk pebble]

ok thank you Sean

[lament blade]

for some reasoni can change any of my alert sounds but i cant change my subscriber sound anyone know how to fix this

[tight harness]

@lament blade Check Variation Settings because subscriber alerts have various variations

[lament blade]

@tight harness thankyou

[tight harness]

No problem

[turbid helm]

Hello these last few days my chat have been saying they can't see/ read the streamlements chat when playing roulette, slots and dueling. Some see it and others do not. Are you aware of this issue and is there a fix?

[lament blade]

is there any way to export my quote database from deepbot to streamelements bot?

all I see is points, so I am going to assume not

[tight harness]

@turbid helm If some people don't see it then they may have somehow added the bot to their ignored list, ask them to type into Twitch chat: /unignore streamelements

@lament blade Deepbot import only offers the import of points, correct

[lament blade]

sigh... stupid deepbot. OK. Copy and paste it is.

settles in for a long day

[tight harness]

You're on questions cooldown now? 😄

[turbid helm]

@tight harness unlikely but will try it tonight. It happened to 20+ people in a few days. I've been streaming since August and haven't had this problem before.

[lament blade]

theres a bug on twitch mobile app where people can't see the /me messages

so if the bot is using the /me to make it's messages coloured, they may not see them on mobile

[tight harness]

@turbid helm If some people do see it then it's usually either a Twitch error or they've ignored it, usually it's that the bot is ignored so that's why I suggested the option of them ignoring the bot accidentally first

I've heard a couple of cases of people on mobile not seeing messages but it's a relatively new thing that I've heard

[turbid helm]

Ok well i'll get back to you tomorrow and will ask my chat what platform/ device they're on. Remember that there are many users that probably don't report and just stop using and use Streamlabs or nightbot instead.

[lament blade]

there are no custom variables for the bot, right? Say for instance if I wanted to have a setmultistream command that could set a custom variable on the multistream command for adding people to the command? I'd just have to edit the command or have a mod edit the command?

probably just editing the command is simpler. I always over complicate things lol

theres a multistream command in #command-share I think

oh nice, thank you @lament blade !

[hot meteor]

Im trying to download a overlay and i am able to but not all the images

what to do

[lament blade]

Hello I don't have a really really good pc but I would like to start streaming on twitch with streamelement and could you give me the best option I really would like to stream on 720p60fps. My spec :

Nvidia gtx 860M
Intel I5-4210H CPU @2.90 HZ
8Gb of DDR3L Ram
I play with the geforce now program so i don't use a lot my cpu please help me

[spark gulch]

FYI - I am currently streaming and my alerts dont seem to be working properly. I was hosted and the alert did not go off. Test alerts work fine

[lament blade]

anyone can help me ?

[nocturne pelican]

@spark gulch Due to recent changes to Twitch API, we have filtered out hosts and will only show these ones on your activity feed:

• All manual host events (0 hosts included and if filter set to 0)
• All auto host events with at least 1 viewer

[elder sorrel]

@lament blade Your question does not relate to our services with Streamelements. That's more of a #general-chat question.

[lament blade]

You can help me ?@elder sorrel

[narrow coyote]

Your question is not related to our services at all, and if you are using shadowplay to stream, there is nothing to recommend, as that is a pretty closed platform. If you were to use something like OBS, it has an auto configure, but with the system specs, that is pretty low end, so I would not expect you to be able to hit 720p/60 on it

[spark gulch]

@nocturne pelican thank you. Was unaware

[mental yew]

how do i reset my donation goal? I forgot :p

[lament blade]

question, which widget shows a redemption video?

is that store redemptions?

[tight harness]

@mental yew Either edit your overlay then Data > Goals or go Activity Feed > Widget Data > Goals. Change the number and hit Save Changes

@lament blade Yes

[lament blade]

if I don't want it to show anything but the video, I can clear the text and image?

[tight harness]

Which video?

[urban prairie]

Where can I find The music link on the mediarequest?

[lament blade]

like, for instance, if I wanted it to display a video file and sound file at the same time

[tight harness]

@lament blade Then you'd upload the video as a GIF (preview image) and upload the sound where it says Change Sound

[lament blade]

ok cool. so I convert the webm to a gif. I can have different ones for different sounds?

[tight harness]

Yes, then you upload the relevant GIF and sound

[lament blade]

different animated gifs that is

[tight harness]

Yes

[lament blade]

awesome. Whew, sorry. sometimes this is hard to articulate

[urban prairie]

?

[lament blade]

lol

[tight harness]

@urban prairie Music link? Not sure I understand what you mean by the music link

Try watching the tutorial video for this feature: https://www.youtube.com/watch?v=17eUkoZ6eIs

[urban prairie]

I would like a link to put it in the vlc

[narrow coyote]

not how it works at all, you should watch the video Sean linked you

[urban prairie]

ok

[lament blade]

is there any way to change this text when you redeem a sound file via command? StreamElements: @ph1lt0r_and_lala, you successfully redeemed awwyeah for 0 Spacebucks. I don't want it to say that at all

and I def don't want pepe on there. I've banned all pepe emotes. Surely there is a way to get rid of that, right?

[elder sorrel]

First question cannot be removed / changed. 2nd question you can go to the commands in your dashboard & disable !pepes

[lament blade]

it is, but the redemption text includes a pepe emote

so I have to stick with deepbot still. 😐

[narrow coyote]

you need to use the command in your chat to disable pepes

[lament blade]

ok. Is there any way to disable the redemption text at all? it's going to completely spam my chat during specific events

[narrow coyote]

No, there is no way to disable the redemption text

[lament blade]

sigh

reinstalls deepbot

That kinda needs to be a basic thing

[nocturne pelican]

@lament blade Here is the StreamElements Ideas Board: https://strms.net/ideas

[lament blade]

ty, I'll add that. Sorry, been working on this all day, got to that and it's... frustrating. I can't run the sfx events that way, and that's become a big thing for the channel. Didn't mean any disrespect, but it certainly came out that way.

anyway, I apologize for that. I do love streamelements, and all the work you all put in to supporting us. ❤

[snow otter]

How do I go back to regular obs studio?

[weary mist]

@snow otter click StreamElements, then uninstall

[hasty rain]

Is there an xmas tree hype cup?

[hasty rain]

How come when I use the holiday decorations the animations have a black background that isn't transparent?

[narrow coyote]

Where do you see the black background?

[hasty rain]

Just figured out the issue is something with using firefox

I opened it up in google chrome and there was no black background behind the animated holiday decorations

[narrow coyote]

Not all browsers render transparency equally

[hasty rain]

It's just weird because the normal images are fine

And afaik firefox follows the standard most companies should use in terms of html unlike internet explorer. Usually IE is the one with problems

[narrow coyote]

That does not mean that it will treat the transparency of a .webm the same as other browsers.

[weary mist]

firefox is just special in this case xD

[atomic silo]

hey quick question, whenever i get raided both my host alert triggers first, then the raid alert. if i disable the host alert will i get the raid one for hosts aswell?

[narrow coyote]

raids are actually 2 events, it is a raid and a host, so you get both the raid and host alert. A host is just a host, so a host will only trigger the host alert

[atomic silo]

so what i wanna do if i only want 1 alert is remove the host alert, but then i won't get alerts for hosts correct?

[narrow coyote]

right

you cant really have it so a raid is just a raid, because twitch also sends a host event with a raid

[atomic silo]

its alright , i just didn't want it to trigger twice

[hybrid parrot]

https://obsproject.com/logs/rPMc9h-tJzJYbwRN anyone be able to tell me what my problem for crashing is thank you.

[narrow coyote]

Can you please provide the OBS log that was from when this crash log was produced? The browser plugin is crashing, so I want to try and line that up with a log to see if that gives an idea what source it was

!obslog

[nocturne pelican]

Can you please provide a log from your last stream. You can find this log in " %appdata%/obs-studio/logs " OR Help > Log Files > Show Log Files. You can simply drag and drop the log file into Discord.

[narrow coyote]

@hybrid parrot ⤴

[low rune]

Does anyone know how to bring back the twitch chat box OBS so I don't need to have my channel open a the same time? I'm not sure if it was something that was removed in an update or I goofed and put it on hide somewhere

[narrow coyote]

if you are using OBS.Live, its in the StreamElements menu

[low rune]

I am but im guess im blind I dont see the option to enable it

[narrow coyote]

then in the StreamElements menu, logout, then log back in

[low rune]

omg its fixed thank you so much

[narrow coyote]

[tribal tulip]

hi? how do I delete my streamelements account? I don't use the bot anymore (i disabled it) and I don't need the inaccurate stats emailed after every stream (way inflated, claims 13 chatters, had 2)

[pine hemlock]

Chatters are anyone who is in your viewer list.

[narrow coyote]

If you dont want the emails, you can unsub from them in the email itself, if you want to disconnect your account, you can do it from Twitch https://www.twitch.tv/settings/connections

[royal quarry]

Are alerts not working?

[tribal tulip]

that makes more sense @pine hemlock. also thanks, dunno why i didnt think to unsub from email. have a great day 😃

[royal quarry]

Just got a follow, no alert shown, was working fine 30 mins ago

been working all day

[tulip sonnet]

How do you get access to the app?

[loud rose]

I have a question i'm new and i'm trying to get everything set up on my twitch I'd like to just have an overlay that has my gamertag name on the top and a small decal on the bottom and possibly a small chat box on the side since i wont have a video stream of me it'll just be my gameplay and audio commentary. Sorry if this is a nOOb question.

[wicked siren]

Click on my overlays in the sidebar on StreamElements

Then create an overlay first

Then click on Widgets in the Nav bar and you'll find widgets for all these things m8

@loud rose

[loud rose]

thanks let me check that out ^_^

[wicked siren]

I recommend you search for "Stream Elements" on YouTube and there should be a series by StreamElements that would come up, its great to watch that as it would give you an idea about everything on the basic level.

[pulsar gulch]

Hello everyone ^^

would it be possible in the future to use the obs chat like the twitch chat .. I mean where I can right click on the user in obs chat and timeout / bann instead of going to my twitch page ?

and sometimes it's not working to @ mention the viewer

[whole hemlock]

How do I creat a command that sends a string of messages to chat?

[candid crystal]

is it possible to set up streamelements chatbot as a greeter bot but restricted to a particular channel?

[prisma grove]

Do I have to set up a "re-sub" notification? someone just lost their gifted sub and re-subbed, but there wasn't a notification that played

twitch didn't say re-subbed in chat either

or subbed in general

but they subbed and used the emotes

I'm so confused

[nocturne pelican]

@prisma grove Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[prisma grove]

oh ok

[steep jackal]

Can i have a invite code for the app

[dreamy aspen]

Can I have a invite code for streamelements

[timber locust]

My stream is delayed and laggy, can anyone help?

[steep jackal]

I need a invite code dor the stream app

[noble ember]

Can I have the invite code for streamelements

[neat pond]

How can you block the /clear command?

[nocturne pelican]

@steep jackal The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[pine hemlock]

@neat pond dont think its possible, it doesnt work if you have BTTV installed, though.

[neat pond]

ill look intot hat, thanks

[loud rose]

I’m curious if I need a capture card ? I am currently streaming straight from console PS4 to twitch and I want to add overlays do I need to have a capture card to use the obs.live for it to be be visible on twitch or is there a way of using overlays without capture card? Just curious before I buy something I don’t really need lol

[weary mist]

I think there is a thing called shadow play, but the capture card will give you better results. Basically you need to get anything you see/hear on your PS4 onto the computer before you can add overlays via obs

[keen oar]

Hi there, I'm setting up a overlay in StreamElements and I was wondering if anyone knows how to set up a host label. I see there are labels for everything except for hosts. I tried messing around with the custom widget but can't figure it out. Has anyone made a host label they are willing to share?

[zenith widget]

Hey, you want to display latest hoster?

[keen oar]

...omg im blind... nm i just saw it...

[zenith widget]

😃

[keen oar]

yeah just saw that, i knew i had seen it but then couldn't find it when i was setting it up lol

is there one for raids?

[zenith widget]

Usually raids = hosts

Twitch sends a host event after the raid event, so its almost the same thing.

[keen oar]

so no point in separating the 2? would you say

[zenith widget]

Yes

[keen oar]

cool, thanks for the help

[cold estuary]

Hello Stream Elements Team

I'm a streamer on twitch and am trying to use your streaming elements leaderboard extension, but for some reason, when I changed my account name its stuck in this loading screen. I've always tried updating the account to the new name via your stream elements website as well

How do we fix this so that the stream elements leaderboard works again?

Thanks!!

[zenith widget]

Uninstall the extension, go to our dashboard, log out, clear cache, log back in, install extension

[cold estuary]

Just tried that process, uninstalled, logged out, clear cached from browser, logged back in and installed

still having same issue

[zenith widget]

Go to the settings of the extension and change the default page it loads into to something that you've enabled.

For example, if you'se set the default page to be Cheers, but you are not showing cheers, it will try and try to load them.

[cold estuary]

problem solved

now everyhing work

thanks @zenith widget 😃

[zenith widget]

👍

[cold estuary]

Hope you enjoy your holidays!

Any idea why we have no chat stats? With the recent name change, we've already had people chatting

so curious why that hasn't loaded up yet

[zenith widget]

Old and new name please

[cold estuary]

drayen07

d12ayfam

[zenith widget]

fixed

[cold estuary]

you're fast man

thank you!!! appreciate it!

:0

😃

[zenith widget]

i was near the tool 😉

[cold estuary]

hahha 😛

[vale storm]

Hey, sorry to bother you so late and just after stream ended, were do I have the code after clicking the redeem item butten for the glyph?

[zenith widget]

Who are you asking?

@vale storm I think you can see your code from the redemption item from here: https://streamelements.com/dashboard/account/redemptions

but if its not here, ask the streamer you redeemed it from in a DM.

[vale storm]

Ok thanks

[wind flare]

Invite code

[nocturne pelican]

@wind flare The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[vale storm]

@zenith widget thank you, that was a big help 😃

[shut wigeon]

I was wondering, is there a way to get the TTS for donations/bits etc to be read out more simultaneously with your alerts? It seems like tts begins only after the alert has played. With the exception for followers, that gets read out way faster.

[zenith widget]

TTS will always be read out after the sound of the alert has stopped playing.

[shut wigeon]

So shorter sounds will be better to make it more synced.

[zenith widget]

It all depends on how long or short the alert sound is.

Or you can use this to increase the time of the alert, so that the alert stays on screen longer, in order for the TTS to start reading it out loud

while the text is there.

Said the same thing in 4 different ways in the same sentence

[shut wigeon]

Wish there was a option that allows you to select how long after the alert starts, the TTS begins. Regardless if the sound still plays. But i get how this works.

[zenith widget]

Well I'm not sure if this is possible at the moment, as sounds are queued up. I think even custom code can't help here, but not sure on this.

[shut wigeon]

Some of my alert variations are longer, and it makes the TTS seem a bit randomly read out 😛

[zenith widget]

If you want to you can toss it in the ideas board

[nocturne pelican]

@shut wigeon Here is the StreamElements Ideas Board: https://strms.net/ideas

[shut wigeon]

Alright, well thanks for the assistance. I'll see if someone's already posted about something similar.

[lament blade]

Can someone help me out on this? Im about to switch over to the stream thingy and kinda scared of screwing up

[zenith widget]

Switch from what?

[candid crystal]

is it possible to set up streamelements chatbot as a greeter bot but restricted to a particular channel?

[gloomy zephyr]

i have a problem with donation

[zenith widget]

@candid crystal Greeter bot?

@gloomy zephyr What is the issue?

[candid crystal]

@zenith widget i would like to set up a greeter bot, yes, but restrict its functionality to a separate, mod-only room within a channel

[gloomy zephyr]

i guy have donate me and i dont get it on my dashboard @zenith widget

[candid crystal]

basically i would like to hide the greeterbot from anyone but myself and my mods

[zenith widget]

@candid crystal Bots can't join separate rooms. If you want to shoutout people, we do have a template command in the custom commands when you add a new one(top field)

@gloomy zephyr Did you receive an email from paypal?

Or G2A Pay?

[gloomy zephyr]

no i have got photo from that guy that ge donate me

@zenith widget

[zenith widget]

Can you show it to me?

[gloomy zephyr]

yea i

[candid crystal]

@zenith widget are there any good resources for changing the name of the bot?

[zenith widget]

2 - ground control is one of them, OBS.Live is the other

Which do you prefer? @candid crystal

One is easier (coughobs.livecought)

[tardy mulch]

Is there a way to have ${count variable} 's value to show up on a text label or a way to retrieve it?

Besides the command on the text chat

[zenith widget]

https://github.com/StreamElements/widgets/tree/master/OverlayCounters

Do a custom widget on the overlay editor -> custom css editor -> copy html/js/css

Actually I'm not sure if this is going to do what you wanted

Checking

@tardy mulch Yeah so if you use that widget you can set it up like so:

I've left some comments on the lines on the side what they do

so afaik, only you and mods can use those commands to adjust the counter displayed

[tardy mulch]

thanks @zenith widget

[zenith widget]

👍

[dreamy aspen]

How do I get the early actsess code

[nocturne pelican]

@dreamy aspen The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[candid crystal]

@zenith widget just downloaded obs.live this seems like the easiest you are right

[zenith widget]

If you are still not sure how, check the pinned video in #helpdesk-selive

[whole tulip]

Morning everyone, quick question. When running a giveaway, do people HAVE to buy tickets to enter, or are they automatically entered in?

[zenith widget]

They need to manually enter the giveaway

[whole tulip]

Ok thank you

What is the command to buy tickets?

[zenith widget]

!ticket <number>

[crystal thicket]

!code

[nocturne pelican]

@crystal thicket The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[untold crest]

@zenith widget i could use tagging you instead of ping to check if I have lags.

[zenith widget]

[crystal shoal]

Could I receive an invite code please? If not, what is the process to earn an invite code?

[nocturne pelican]

@crystal shoal The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
This does not guarantee you to receive a Code.

[floral badger]

hey i'm having some problems with my SE ground controll media player every stream it just stops playing after an half hour or so and i have to manualy skip a song and some times it also just skips a song at the beginning for no reason i have installed the ground controll on 3 pc's all have the same problem

[zenith widget]

If you are on version 1.4.5 its known to have issues when multiple instances of it are open - more specific, the media request

Its best to use the site or update the GC version to 1.6.0 from our site

[floral badger]

thx @zenith widget

[zenith widget]