helpdesk-twitch

[dark vault]

Streamelements

Lol

It did the lag thing

[strong kernel]

[leaden hamlet]

another quick question

does the hypeboss have didn't looks?

[golden ether]

Hey guys, so i've turned my host notification down to 0, and it still doesnt show when someone just drops in to host... only if they have 2 or more, from what i can tell

[strong kernel]

Looks like it's working fine to me.

[leaden hamlet]

hey @strong kernel i assume there is not other skins/themes for hypeboss correct?

[strong kernel]

There is not.

[sonic bough]

i dont know if it was the update but my output was super dark for the viewers, my brightness i even turned up a lot and they could barely see the gameplay

[strong kernel]

OBS.Live does not affect your output.

[shell drift]

I need a invite code

[nocturne pelican]

@shell drift The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[golden ether]

Rip that was you , it doesnt pop up on my alert box, sorry for not being specific @strong kernel

[edgy gulch]

I was tipped but SE.PAY won't let me use my funds unless I provide a bank address. I use a prepaid card and the bank for that card doesn't have a branch here. So I don't know what to do.

[pine hemlock]

Dm @serene granite @edgy gulch

[edgy gulch]

@pine hemlock Thanks! Just did.

[young flame]

So how do I get the whole setup working

I have been confused on that for awhile

[rustic matrix]

hi so i followed the steps to change my bot name to my twitch name not a custom one i followed the steps but it still shows as stream elements any ideas ?

[lament blade]

Ground Control down?

nvm

actually

@serene granite you awake?

or @turbid reef

or someone

its back up

[turbid reef]

@lament blade we just had some server issues, should be back now

[lament blade]

thanks dad

❤

[deep brook]

wheres the loyalty points per 100 bits cheered setting hiding? it is being shown on my SE pages, but I can't change it as it doesnt appear under Loyalty Settings

[zenith widget]

@deep brook Its right in the loyalty sedttings https://streamelements.com/dashboard/loyalty

[deep brook]

my page looks nothing like that 🤔

[zenith widget]

Are you an affiliate?

[deep brook]

yes

have been for a year

[zenith widget]

Ok, I'd suggest to log out of the dashboard via the "Sign out" button and log back in and check.

[deep brook]

that did indeed fix it, weird, guess the dashboard forgot I was affiliate

[vital wyvern]

[lament blade]

so i have an overlay made how do i use it on obs

[nocturne pelican]

@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[lament blade]

ok thanks

if i were to stream destiny 2 would i have to use screen or game capture?

[zenith widget]

@lament blade https://www.bungie.net/en/Help/Article/46101

.

[lament blade]

Ok thx

[indigo torrent]

super quick yes or no question, can a counter be added to an overlay (ie death counter) or is it just available for chat?

[zenith widget]

@indigo torrent https://github.com/StreamElements/widgets/tree/master/OverlayCounters

Go to overlay editor -> widgets -> custom widget -> open css editor -> add code from HTML/CSS/JS files to appropriate tabs.

[indigo torrent]

I might love you a little bit for that answer ❤ ty

[zenith widget]

@untold crest Does this work with a command? I saw that it utilizes keyxyz

I don't see any comments or readme on this

[untold crest]

It does work with a command. Commands are defined in JS

var commands = {
    "wins": {
        description: "Current win counter",
        add: "win",
        remove: "delwin",
        reset: "resetwins",
        modsonly: true
    },
    "loses": {
        description: "Current loss counter",
        add: "lose",
        remove: "dellose",
        reset: "resetloses",
        modsonly: true
    },

};

[zenith widget]

aah right its on top...i'm blind

[indigo torrent]

ill have a play and come back if im stuck 😄 appreciate 😉

[lament blade]

how do i get a early access code?

[nocturne pelican]

@lament blade The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[indigo torrent]

Progress: I have the counter set up with a single counter (this isnt a death counter 😉 ). Can this be integrated with the chat commands for counters? What I would like to do is have the counter on a cooldown and cost that viewers can add to and be visible on my overlay. I could bounce the command around between SE and sl chat bot but I'm really trying to ditch sl chat bot entirely.
EDIT: Not an entirely graceful solution but I have my chat counter's response issues a command at the start which nightbot picks up and issues the java widget counter's command. it wont trigger when the user is on cooldown or doesnt have points. Both counters can stay in sync :)
Still looking for a better solution and trying to make stream elements take over nightbots role 😄

[zenith widget]

As far as I see, the code checks for user lever (non-mod, mod and broadcaster) via the twitch api and not via our API. Maybe @untold crest can chime in if it can be added

[untold crest]

Unfortunately it is currently not possible to link chat counter to overlay.

[indigo torrent]

thanks anyway, edited post with my entirely ungraceful workaround 😃

[untold crest]

In that scenario, you can do some kind of walkaround. Create command:
!death and response Death counter updated. Then listen to bot username and messages Death counter updated, so you can manage privileges, cooldowns and so on

[grand kite]

Morning, I wonder if anyone can help I deleted a custom command but it still shows up in chat? Is there a way I can stop that x

[zenith widget]

part the bot and add it again @grand kite

[normal igloo]

According to obs.live I have the requirements to have custom name change for the bot Just one question does it work the same way as it did on ground Control Where you need a secondary twitch account for the custom name Just out of interest?

[zenith widget]

Yes

but you don't need oAUTH token for it

[normal igloo]

ok thx 😃

[zenith widget]

@normal igloo Check in #helpdesk-selive . I just pinned a video guide on how to rename the bot.

[normal igloo]

oh thx man :

😃

[zenith widget]

I need to recreate remake that video

[normal igloo]

cool i did it now I don't need to keep the account signed in on a different browser or anything like that do I As soon as it's connected I'm sorted right?

@zenith widget

[zenith widget]

As soon as you open OBS.Live its active.

Also i don't understand why you'd need to keep the bot logged in in another browser before. GC doesn't need that.

[normal igloo]

No I was just asking

[zenith widget]

[normal igloo]

so If I'm not on OBS.Live I'm guessing it defaults back to se?

[zenith widget]

Yes

[normal igloo]

cool Thanks for the help KeiZar

[zenith widget]

[torn otter]

한국인 없나요!?

KR..

[lament blade]

is there a way to add a ton of 'Banned Words', instead of adding them all one-by-one?

[winter zenith]

@lament blade not that I know of

[lament blade]

oh well, adding 100 banphrases will be fun

thanks for the response anyways

[winter zenith]

I could be wrong though. Not at a computer so check myself 🙈 I just assume since you have to press enter after every word/phrase that a mass import isn't available... Maybe use a standart Templet from us if you are talking about the TTS protection

Spam prevention in the bot settings don't have a import function for sure

[lament blade]

I think if there was an obvious way to do it, I would have found it already

[royal garnet]

I want invite code for stream lab

[grave python]

uh

[nocturne pelican]

@royal garnet The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[grave python]

can you pull me data for October 1st

since I can not access it in panel

it goes back to 10th october

but I bet nuuls or styler can go dank on it

it would be appreciated if you could

@lament blade I think u can do it using api, but I am probably wrong

[royal garnet]

I am new user can you help me

😅

[grave python]

😂

[royal garnet]

I want invite code for stream elements plz

[nocturne pelican]

@royal garnet The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[royal garnet]

Thank you

[minor coyote]

got an odd question. am i able to stream while playing a net radio station in the background?

The station is in game but also can be heard outside of game from channel

[ebon forum]

@minor coyote yes, just be careful about copyrights. twitch is generally relaxed, but recently Maroon5 hit a few channels hard.

[minor coyote]

the channel streams 24/7 live in the game, but only if you are near the radio or have one on you. just wanted to make sure its ok if i have it going while playing the game. they play all kinds of music

they have full rights to stream the music being they are a legit station heh.

Thanks for the info @ebon forum

[grave python]

[ebon forum]

their right to stream it does not affect you in any way, check your local copyright laws and also american laws since twitch is US based (and YT too). we can't give any legal advice here for such cases.

[grave python]

my question got ignored

thank you 👍

[royal garnet]

Bro how can I use streams elements

🤔

[gusty quartz]

Just a heads up the Streamelements panel extension didn't adjust for daylight savings in the U.S. for some reason

I had my schedule set to show 12:30 PM NY time prior to daylight savings. Since the adjustment to daylight savings it showed my scheduled time as 11:30 AM to visitors of my channel

[shadow flax]

I am having an issue with one item on my overlay. The Latest host is continually showing "No Data". I have removed that and added it back to my overlays, disconnected from twitch and reconnected from twitch and typed names in. Still if someone hosts my channel it appears with "No Data". Any ideas or suggestions would be appreciated

[weary mist]

That is an interesting issue. I will have to let the team know. I just checked out your overlay to see if I could fix it, but no go yet

[shadow flax]

thank you so much

[weary mist]

@gusty quartz That might be a regional thing. I know the US hit daylight savings, but some area's haven't lost that hour yet (100% true for where SE homebase is). So this might be the reason why at this point. Thanks for the report 😃

[little geyser]

don't know where to take this, but where do i find the JWT Token for ground control. the link just takes me to the frontpage of streamelements.com

[nocturne pelican]

@little geyser You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

[little geyser]

good bot

[gusty quartz]

LUL

[surreal estuary]

Hey how can i importat my donations from one streamelements channel to a other?

i would like to sync it

[pine hemlock]

https://chrome.google.com/webstore/detail/streamlabs-export-to-stre/micpdieddpifbgnnlbelgamnfpeonkpe

[surreal estuary]

ah sorry i'm stupid

i meant streamelements <.<

[weary mist]

For that, you would have to do some fancy footwork with the API. Its possible, just not previously asked for/developed

[surreal estuary]

A other way would be to have two Goals within one channel such would be great but that seems to be not possible

okay well i lookout for a API solution thanks

[cobalt cypress]

How do i change my twitch email

[weary mist]

@cobalt cypress go to your settings page on twitch, and change it there

@surreal estuary #dev-chat channel has smart people in it, plus links to the API in the header

[cobalt cypress]

Thanks @weary mist

[latent arch]

im having trouble trying to get my obs to stream. my stream key is correct but is still givng me the error failed to connect to server

[cursive obsidian]

IS the chatbot down ?

I reset bot etc but it doesnt work anymore

I changed my twitch password what do I have to do now ?

[weary mist]

@cursive obsidian go through the logout of our dashboard (not just closing the page, but clicking log out), refresh your cache, then log back in. When you change your password, it changes your auth keys and everything, so we have to re-grab that information and permissions

[cursive obsidian]

Do I have to reset my token topo

cuz Ive allready did the authy thing

[weary mist]

no, you just need to follow the steps I stated. Once you do that, you can always part/rejoin the bot to make sure its alive

[keen pelican]

hey, maybe someone can help me, we tried to export the currency csv to streamlabs, but its not on local, and when we change the currency to local, all is gone but with extension we cant export them? is there an other way to import it ?

fromstrealabs* not to

[weary mist]

unfortunatly, the SL extension does not allow any sort of external access. the only way to get the information is manually

[keen pelican]

ok thanks

[cursive obsidian]

it worked for like 2 seconds untill I started ground control again

[weary mist]

@cursive obsidian seems to me you have a custom bot name set up. If the bot is not responding, it means the oauth token for the name you want to use is incorrect

[cursive obsidian]

@weary mist yes disabling custom name helped

[golden ether]

When someone comes and hosts me, it doesnt pop up on my alert notifications

[honest lotus]

Hi guys, this is the data shown for my 'recent' stuff in the OBS preview window, but when I check the overlay in SE and also my activity feed in OBS it displays something different, any ideas?

This is what it displays in SE

Definitely never had anyone called Zandra sub to me, unless it's a place holder for a name until I go live?

[glacial pebble]

My Alert box is not populating Hosts either...

[austere shadow]

I'm stuck at the invitation code. Where do I get that

[elder sorrel]

@golden ether @glacial pebble Were they Manual hosts or Auto Hosts? As the Host Alerts shows All manual host events

• All auto host events with at least 1 viewer

[nocturne pelican]

@austere shadow The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[elder sorrel]

@honest lotus I believe it's just a placeholder like if you were testing sub alerts in the Overlay Editor. I haven't experienced it myself. Have you tried closing out OBS to open it again if it got the same result?

[honest lotus]

I'm live atm but will try again later, it's still displaying the wrong names

[glacial pebble]

They where manual

[weary mist]

@glacial pebble how many viewers in the host?

[glacial pebble]

Atleast one I assumed.

Couldn't tell due to the alert not showing / it not showing in the live notification box

[elder sorrel]

@honest lotus You can try clearing the Cache for OBS to see if that works.

!cache

[nocturne pelican]

Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[golden ether]

Ive changed my minimum down to 0 on my alerts ... still nothing...

[winter zenith]

@golden ether we don't track 0-1 viewer hosts anymore since Twitch changed some stuff and now many people complain that they get mass alerts from there auto hosts (since those are mostly 0-1 viewer hosts)

[golden ether]

so When someone pops in to leave their host.. people wanna see that.. I see it on other peoples streams

[native blade]

Is the Tipping Settings page not loading for anyone else? IMine just sits at a white screen

[winter zenith]

Well that's all I know about our system. If you have seen it by someone else the question would be: are they using se?
Could it be that you have multiple alertboxes over your whole scene setups? (if you use a preset from us that would be the case) @golden ether

[golden ether]

I use an animated overlay from you guys, ive used the same one for 4 months....

[winter zenith]

@golden ether yes so you would need to change the variation in each alert box of the diffrent scenes.
OR
dublicate the one you changed into the other scenes/overlays you use and delete the old alert boxes

[golden ether]

I use one scene... my gameplay. I rarely switch scenes, so im a little confused

[winter zenith]

Ah I see well that all Infos you didn't gave me upfront so that's why I assume a standart usage

[golden ether]

I do that allot, i apologize

[winter zenith]

No worries @golden ether

So after you changed it it still doesn't pop up? Then it's exactly as I told you:
We don't track 0-1 viewer hosts at all.

If you have seen it by someone else I would assume they don't use SE

But another service

[golden ether]

That's upsetting

I've noticed alot of people havent came back to lurk or w/e since that stopped popping up....

[winter zenith]

You see the amount of people that came to us and complained about the autohost spam alert is way greater then people asking for 0 viewer hosts to show up. We try to Listen to our community and try our best to satisfy our users other then other services

And to be honest that your viewers don't lurk anymore because of a host alert is a bit upsetting in my opinion
Maybe get a store item wich your lurkers can redeem to get a special alert just for them if they want to feel special and that's the issue

Other then that let me ask around how we could solve this issue

[golden ether]

Some people are grimey, it is what it is....

[winter zenith]

Can't Win with people

[golden ether]

I completely understand, and the alerts from the autohosts were a little annoying... but when someone is manually doing it, I believe it should say. I have no problem telling (non streamers) not to host...

[winter zenith]

@golden ether well that's the issue if twitch. They removed there Autohost API as far as I understood and just send it to us like it would be a manual host

So now either every 0viewer host pops up. Or no 0-1 viewer host pops up. Since they all get displayed the same from Twitch

[golden ether]

When someone hosts, it says in my chat box on twitch. But autohosts do not, SO there "should" be a way t o differentiate on api side...im not a coder...

[winter zenith]

Same I am also not a coder

I asked the devs let's see what they say
I come back to you once I know more

[weary mist]

@golden ether basically, the host API only says if you are hosted, no info about manual or auto hosting. there is a way through chat, but even the twitch chat isn't 100%. It still misses them regularly.

[golden ether]

Ty

[frigid ocean]

so i am trying to put in a new overlay with the same stuff i have now. is it possible to copy all my setting to the new premade overlay in stream elements

anyone their?

[winter zenith]

@frigid ocean I honestly don't know what "same stuff as I have now" means

Alert Box?

Labels?

HypeCup?

[frigid ocean]

settings maybe,

[winter zenith]

Of what?

Settings of the alert Box?

Settings of your labels?

[frigid ocean]

different scenes with the same settings of what i have now

maybe i just dont know how to explain it

i have all of my settings now, mic, sound, etc. im trying to go to a different scene look from the lighbringer animated super theme bundle. iis their a way to put that in their withought having to do all my setting over again? does that makes sense?

[winter zenith]

You are talking about obs settings?

[frigid ocean]

yes streamlabs obs

[winter zenith]

Just copy the URL of the other scenes to the new scenes

[frigid ocean]

im sorry im still getting familiar with this stuff lol

[winter zenith]

Also Streamlabs tend to block out stuff. They don't like competition very much.
I would say if you use SE overlays you should use OBS.Live

Instead of Slobs

[nocturne pelican]

OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive

Please make sure you have the latest version of OBS installed, Current Version: 22.0.2. You can install OBS here: https://obsproject.com/

[winter zenith]

It's just normal obs Studio without the bullshit, just a clean add on with Chat, view count and activity feed

Slobs tend to run a lot of CPU for exsample wich obs.live doese not

But the procedure would be the same in slobs or obs. Live

[frigid ocean]

damn, i heard the total opposite lol....

[winter zenith]

Just take the other URL of the other scens/overlay and place it in the diffrent scene you made

[frigid ocean]

i hears slobs dosent use as much

[winter zenith]

If you heard the opposite your friends don't now about: studio mode
And
Hide layer if not visable

[frigid ocean]

i dont know how to use all this stuff and i get really frustrated.... i need someone to help me with this bs lmao

their is so much info

[winter zenith]

Slobs use a ton of CPU especially if you use SE there is no use in using slobs it's slower, provides slower lasted updates compared to original obs and provides no use in SE users other that alerts and graphics tend to get blocked out

Well streaming is not Easy. You don't pick up a hammer and a chunk of metal and begin to make a sword with out knowledge and practice

[frigid ocean]

hmmmm.... ok ill change , but i have no clue what to do ... i know i sound repetitive and stupid, but i really do get confused with all the stuff that needs to be done

yeah i feel ya

[winter zenith]

We provide great tutorials as in how to use OBS and how to use StreamElements

https://youtu.be/X7XrDdRE7Fk

[frigid ocean]

ok diving into it lol....i just hope i can xfer all my settings from slobs to obs

[winter zenith]

https://youtu.be/KDvLynUqXI4

[frigid ocean]

wait so what do i download, obs right?

thank you for your help by the way

[tight harness]

Yes you download OBS

[frigid ocean]

ok thank you

sorry if im being annoying

[runic flower]

question guys regarding obs studio when I use cinzel decorative font for example recent sub it does not show the correct text on obs studio instead show up like roman times font or something basic anyway to fix this?

using it in overlay editor is what I mean

then on obs studio doesnt show up correctly

[winter zenith]

My guesse would be cache?

[runic flower]

? kinda of confused can you elaborate on that a bit

[frigid ocean]

can i export my scenes from streamlabs obs to obs live?

[elder sorrel]

@frigid ocean You can import your alert box with our chrome extension. Scenes aren't able to be imported

[frigid ocean]

well shit lol

ok ty

[runic flower]

anyone figure out answer to my question? lol

[elder sorrel]

I believe she was referring to the Cache in OBS.

!cache

[nocturne pelican]

Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[runic flower]

That did it!

for the win thanks

[lament blade]

How do I get a code on the app?

[nocturne pelican]

@lament blade The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[lament blade]

Thx

[lament blade]

Hi, I downloaded Live Stream elements on play store and I don't know what is it

[leaden hamlet]

so I have a questions that is kind of odd. With the current settings for contest,raffle and store. Which method would be the best to have people use points to win a steam code. But have it all automotive. So the prize would be the game title and code and the winner would get it when it's won automatically

[floral badger]

Hey i was just wondering is there a way to get the most popular clip of the week pop up in chat every hour or so is there an api/command/modulle for that?

[silver anvil]

Hi Streamelements where can I Get a code for early access of the Streamelements app

[pine hemlock]

@leaden hamlet Store is the only way to give them the code automatically.

@floral badger maybe api but nothing that we have preconfingured.

[nocturne pelican]

@silver anvil The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[amber perch]

Hello how i can change !top online timers on people? i don't see a option for it or its not available yet?

[winter zenith]

@amber perch what doese a "top online timers on people" work?

You mean a leaderboard of watchtime?

[fervent nebula]

Hey there! I enable a contest but my viewers cannot bet with "!bet <variable> <amount>"

Am I missing something?

[amber perch]

yes @winter zenith

it exist or not yet? cause i can't find it on the site @winter zenith

[quartz geyser]

Is there a way I can add a overlay made on streamelements to my stream if I'm streaming using elgato software rather than obs?

Nevermind Im an idiot

[frigid ocean]

can i move stuff aroune in my obs while streaming or do i have to move it in the streamlabs site?

[elder sorrel]

Streamlabs?

https://i.imgur.com/ccnsvAv.gif

[feral glen]

Hey guys, quick question, is there a way within SE to trigger multiple responses from a single command?

For example, in Streamlabs Chatbot, I currently have a command that returns:

/ subscribers
/ emoteonly
Prepare to Wonder Trade in...
3...
2...
1...
GO!
/ emoteonlyoff
/ subscribersoff

All as individual responses

[shadow flax]

Anyoen find a fix for my latest host issue only showing no data yet?

[misty wagon]

@amber perch under default commands

Nested commands are not allowed within the Twitch API to avoid abuse

[amber perch]

yea but you can't change the timers on people can you? @misty wagon

[misty wagon]

Change the timers?

[amber perch]

Top online times on people or offline

[misty wagon]

No, you can't.

[amber perch]

is this going to be available to Change or reset timers? for people (bots should be ignored but you can't ignore them) while this system is not available 😄

[frigid ocean]

can i move stuff aroune in my obs while streaming or do i have to move it in the streamlabs site?

on slobs, it has an editor in the streaming app.. does obs live have that or do i have to move stuff in my stream through streamlabs obs?

anyone their?

[narrow coyote]

There is no way to edit overlays within OBS.live

[cloud matrix]

Is Ther any way to make so chat bot would say the tip message also?

[pine hemlock]

@cloud matrix You can create a timer under the timers section of the dashboard and copy the tip message as a timer.

[cloud matrix]

Thanks

[echo shoal]

I cant configure the extension. Any reason why?

[tawdry lark]

Hi all, Just starting the lengthy process of migrating to Stream Elements, so far so good. However, Does anyone know how Stream Elements determines "regulars"? Thanks

[echo shoal]

@summer mulch can you help with my issue by any chance

[pine hemlock]

@tawdry lark You manually add regulars.

@echo shoal Uninstall the widget from twitch and re-add it. Extensions are buggy

[echo shoal]

@pine hemlock did it multiple times

[feral glen]

Setting up overlays in SE, the fonts aren't displaying correctly when I add the browser source to OBS

[pine hemlock]

@feral glen Refresh the cache of the browser source after changing fonts and saving

[nocturne pelican]

@feral glen Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page

[trim wyvern]

hi

[feral glen]

Thank you 😃

[trim wyvern]

I am new here never used streamelements

may I ask how can I reload overlay? or add overlay from your website to obs and twitch

[nocturne pelican]

@trim wyvern To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[pine hemlock]

@echo shoal All i can suggest is just hitting the config button and waiting and trying agian, thats how i have to do my extensions

[echo shoal]

I fixed it lol

Didnt know i needed to connect my twitch on the site lol my bad

[dry gale]

How do i get accesa code?

Access not accesa

[echo shoal]

@pine hemlock Anyway to get cheers or subs to show on the extension or does it just record it now since I just linked my channel?

[pine hemlock]

It starts from when you start using our service afaik

[echo shoal]

ahhh okay lol thanks

[keen wadi]

new bit boss doesnt change the photo with a new boss. anyone else having this problem

[tropic flicker]

hey, im not sure if i have messed something up but the host notification isn't working in my overlay. i have it all enabled but it isnt working. in the widget data it also doesnt show any recent hosts. how can i fix this?

[strong silo]

ive been usin the credit rolls from SE but recently bits that hav been given hasn't been resetting every time the stream ends so it shows bits from weeks ago, any idea how to fix??

[ember kraken]

With loyalty rewards, is there any way to limit an item to one per user?

[woven sonnet]

hi, i'm using SE and the store with rewards, but every time someone redeems something the bot will announce to chat. is there a way to turn off the automatic redeem message?

[mystic wolf]

Not sure if it's just me, but it seems the song request settings are working as intended. I set it to 1 free song per user, global max of 5, and song length of 10 minutes. But I've had some request songs of 45 minutes long and today the list got fillled by one person with 25 requests back to back to back.

[stuck hamlet]

@woven sonnet Unfortunately not at this time.

@mystic wolf Was this person a subscriber?

[woven sonnet]

ok, thank you.

[stuck hamlet]

@strong silo best to ask in #dev-chat as it's a custom widget and i dont have the answers for you.

@ember kraken There is no way to do that, but you could set user cooldown really high. (Up to a month, i believe)

@tropic flicker We do not display auto-host of less than 2 viewers, as twitch does not send those to us. This may be the reason.

[woven sonnet]

btw, if you need a committed everyday IRL streamer for the SE app beta test, please let me know 👀

[stuck hamlet]

Have you filled out the google form?

[woven sonnet]

yes sir

[stuck hamlet]

We will be sure to reach out as soon as we are ready for a full test of it 😉

[woven sonnet]

haha, thanks!

[mystic wolf]

yes @stuck hamlet

oh omg ty. i thought that was just exempt from getting vote skipped

[stuck hamlet]

haha 😃

Glad you figured it out

[ember kraken]

@stuck hamlet Maximum is 2880 seconds.

[sage sentinel]

Is it possible to get access to Fire Stream/the mobile streaming app?

[nocturne pelican]

@sage sentinel The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[grave python]

aite

so

any of u mind helping me?

do I have to contact higher ups in order to get help

I want to be able to get my data

I want to access activity feed for 1st of october

by day

but its not possible through dashboard

and I really need data for subs by hr for 1st of october

its matter of life and death

u have it stored probs

[stuck hamlet]

@tawny pivot Help infinite gachi

thanks

[grave python]

I already notified nuuls

[dense jackal]

[analog wagon]

What is the invite code

[upper grotto]

Hi guys. Asked this one the other day but double checked and it doesn't seem to work still. When StreamElements posts a timer or a command response with a URL in it, it doesn't resolve it as a URL. If I or one of my subscribers (subs can post links) manually types a URL it does though. Any thoughts on this? I don't have to add a special character to the command/timer do I to identify it as a URL?

[wary bramble]

Invite code?

[hasty glacier]

I have a few sounds in my streamelements library, which aren't on my Pc anymore. Is it possible I can download the files linked with streamelements?

[tawdry lark]

Hey all. Is there a way to see my list of subs on stream elements? I can select a raffle to subs only but where does it look for this info?? Also the “regulars” section needs to be put in manually? Again can this not be set automatically after a set number of hours viewed?? Ta

[nocturne pelican]

@analog wagon The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

@wary bramble The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[ember kraken]

Any chance the maximum time between users' loyalty rewards to be upped? Right now it's 48 minutes max

[tight harness]

@upper grotto What happens to the URL? Quite sure I have timers with links myself and they are clickable 🤔

@hasty glacier It's not possible to download sound files from our site, no. One workaround I know of would be to play them from the site and record them playing so you have them again in the recording

@tawdry lark You can download your subs list directly from Twitch so we've not rushed to make a page which displays the same information, you can check if it's on our ideas board: https://strms.net/ideas

[ember kraken]

/or/ the option of limiting rewards to 1 (or such) per viewer

[tight harness]

@ember kraken User points are given every 10 minutes for everyone 🤔

[ember kraken]

Nono, the time between they can accept rewards

[tight harness]

You mean from the store?

[ember kraken]

Correct

[tight harness]

I'm quite sure it's been posted on our ideas board: https://strms.net/ideas

https://streamelements.helprace.com/i187-longer-cooldown-period-for-store-items

"Can now set a cooldown of a maximum of 2592000 seconds which is 30 days"

[ember kraken]

hmm.

https://gyazo.com/98b324cfdda2621b205f9dcea9b5ba43

either the site hasn't been updated or the text hasn't

https://gyazo.com/b96f046340aa2d60e9f661a0ccf4f621

Also, does this mean by the cents?

[tardy mulch]

not sure if this is intentional or a way to test this, but im using the extra life widget and when i replay a tip alert (like someone donating to the channel) it triggers both the extra life alert and the donation alert

[tight harness]

@ember kraken Have you tried 2,592,000 or a number less than it? Because the number you put is much bigger than that

[ember kraken]

It looks like that number works, but yeah, the error is pretty misleading

[tawdry lark]

@tight harness thanks. What about the regulars feature? Am I missing something to set an automated parameter?

[tight harness]

@tawdry lark There's no automated regular status currently, quite sure that's on the ideas board: https://strms.net/ideas

[tawdry lark]

Yeah that is a must. Simple to implement. I am not sitting down migrating hundreds of users when other systems automate it Thanks.

[abstract bronze]

My host alert doesn't pop up

and raid

but all the others work

[torpid estuary]

Was the host with 0 viewers? They get automatically filtered out by the system.
Also was it a manual or an autohost?

[abstract bronze]

One was with 3

but it didn't come up

manual

when there stream ended

[winter zenith]

So it wasn't in your stream?

But in a streamer you raided with 3 views?

[abstract bronze]

no

Like I said

they hosted me

after there stream ended

with 3 viewers

[winter zenith]

What's you alert Box settings?

[lament blade]

Hello, i deleted by accident my overlay but i still have the link for it on my obs and its still working but on my overlays on the website i cant find it is there a way to retrieve it back?

[keen pelican]

can i import my streamlabs playlist to elements ?

[winter zenith]

@lament blade no.
The reason why it functions is bevause of your cash in obs
Next cach clear it won't be available anymore

@keen pelican is it a YouTube Playlist?

[keen pelican]

no its not

:/

[winter zenith]

Then no

[lament blade]

guess rip

ty btw

[winter zenith]

If you where talking about songrequests @keen pelican

[torpid estuary]

what do you mean by playlist @keen pelican ?

[winter zenith]

@lament blade all good. My advise: take a screenshot and reconstruct the scene

[keen pelican]

nah we have an playlist on streamlabs, but its not an yt playlist and we want this song on streamelements too

[winter zenith]

Pretty sure the songs exsist on YouTube just make a Playlist and you can use it in the song request section as a "back up Playlist" so when no none requested anything your Playlist plays in the background

[lament blade]

yep i already working on it again

[lament blade]

I want to stream games on my phone, I also applied for a invite code

How long does it usually take for a code?

[narrow coyote]

our mobile app is for IRL only at this time

[short hound]

Could someone help me get the timeout command set up please? I’m struggling to work it out?

[lament blade]

Oh

@narrow coyote Could you guys add a feature to stream games on your phone?

I really want to stream

[narrow coyote]

its planned, but its not a simple thing to just add

[lament blade]

And I don't have a computer either soo its very hard to do

[torpid estuary]

@short hound the timeout command is not related to SE. its a twitch standard command, used by /timeout Username DurationInSeconds

[short hound]

@torpid estuary Thankyou!

[torpid estuary]

[lament blade]

Could someone help me sey up my mobile gaming stream? 👌

[torpid estuary]

there are no products from SE that can help you with that. maybe someone in #general-chat knows more about this.

[lament blade]

@torpid estuary Thanks for the help anyway

[scarlet onyx]

Hihi

[torpid estuary]

[scarlet onyx]

I have questions

[torpid estuary]

sure, what can we help you with?

[scarlet onyx]

Ohh.
I saw a streamer. Yes. And they had this feature I liked.

[torpid estuary]

alright, what feature was that?

[scarlet onyx]

The emojis popped out on chat when posted in chat!

[torpid estuary]

yes, this is a feature called "kappagen".

[scarlet onyx]

Huh?

[narrow coyote]

its a widget you add to an overlay

[torpid estuary]

and its name is "kappagen". if you add it to an overlay the emotes will pop up on screen

[winter zenith]

If you use StreamElements you can use this widget so the emotes in streamchat pop up on the stream itself.

Some people only use Kappagen and a diffrent service mixed. We advise to use SE fully to use Kappagen so when someone tips/subs/follows you can set it up to have diffrent emote explosions and animations :)

[shadow flax]

@weary mist Were you or the team able to figure out the issue I am having in regard to "Latest Host" just showing no Data?

[scarlet onyx]

Add it to my overlay... What if I have all my stuff on Streamlab?

[abstract bronze]

what do you mean @winter zenith ?

[scarlet onyx]

I'm not good much with this streaming things it took me 2 years to get notification...

[winter zenith]

We have easy import tools and like I said it's not a requirement but if you use SE fully for tipping and alerts you have more creative freedom

[narrow coyote]

the bot is not required for kappagen, just the widget in an overlay

[scarlet onyx]

Let me try.

[torpid estuary]

my bad, sorry

[scarlet onyx]

Also I came here because of the Streamy Thingy on Google Play

[nocturne pelican]

@scarlet onyx The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[scarlet onyx]

Ooh I can do two at one time!

Thanks you.

[winter zenith]

[clear tiger]

Hey I am having issues with my alert box. Cheers are not working, not even in the overlay editor. I havent touched my overlay so I'm not sure why this is happening

Everyother kind of alert is fine

[scarlet onyx]

What tab is the Kappa thingy under?

[clear tiger]

Also, I can't update my stream title from the dashboard anymore, not sure why.

[weary mist]

that sounds like you need to log out of the dashboard (clicking the logout link), clear your browser cache, then log back in

[clear tiger]

That worked @weary mist but how about the issue with cheers

[weary mist]

check on it, now, I am wondering if the issues were connected

[clear tiger]

nevermind that fixed it as well @weary mist

[weary mist]

xD

[clear tiger]

Thanks

xD

[elder sorrel]

@scarlet onyx Are you referring to Kappagen? If so: It's located in the Overlay Editor.

On the top click Widgets. Find Kappagen to add.

[lament blade]

Hoe moet je live op twitch

?

🔴

[elder sorrel]

@lament blade Is that #🇩🇪︱deutsch ? Are you asking how to stream?

[marsh dew]

@elder sorrel Right lol

Hey everyone looking to see how I can multi stream from my console twitch to my OBS on my computer. My computer only has i3 looking to upgrade but I am still getting laggy videos so I would like to use console for the time being. All my overlays and animations are on OBS but I want to use console for the stream. Any ideas until I get my i7?

Mind you im only going hearthstone on laptop

[kind epoch]

Not the command but to show on the SE overlays

[marsh dew]

Are you talking during the stream it would be under the layout section and you do add ons such as, once someone follows or donates it will show and keep a counter on the screen as well. Any help there ?

[elder sorrel]

@marsh dew Do you have a capture card?

[marsh dew]

I dont not think so my friend Im just getting into this lol but am tech savey

[elder sorrel]

Are you using Xbox or PS4? The only other option I can think for still using OBS would be using Remote Play on your PC so you can Display Capture on OBS. With using an i-3 not sure how your quality will be 🤷🏼

[marsh dew]

Xbox

[elder sorrel]

I don't have a capture card for my Xbox so I just use the Xbox App to stream the console to the PC screen + Display Capture on OBS.

[marsh dew]

I think that is What i would need to do could you pm me and walk me through that

[elder sorrel]

Sure.

[kind epoch]

Hi, is there a way to do a subcount of the new subscribers including the ones subscribed?
Not the command but to show on the SE overlays

[worthy epoch]

Are you wanting one that just shows new subscribers for a particular session?

[kind epoch]

not session but in total plus the new subs gifted/renewed too

[worthy epoch]

A total sub count then?

[kind epoch]

I noticed it adds to the total including renewed subs which i don't want , i only want new subs to be added to the total

[worthy epoch]

Hmm I am not sure the current widget has the ability to tell the difference.. lemme look

(By look I mean test lol)

[kind epoch]

That's what i figured

Sure mate. Take your time.

[worthy epoch]

Less I am overlooking something I don't see a way with current things to do that. It may be something someone could do (I am not a programmer so idk ) but I am out of luck with it

[kind epoch]

Ok thanks for trying. Is there a way to suggest this?

[worthy epoch]

The #💭︱feedback-and-ideas channel is where I would put it.

Also suggest it on the website (on mobile arm otherwise in would link it)

[lament blade]

Pls im need code

[nocturne pelican]

@lament blade The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[abstract bronze]

Can I get help please

[elder sorrel]

That's a very good question. https://i.imgur.com/ccnsvAv.gif

What's up?

[winter zenith]

What up ma Boi @abstract bronze?

[abstract bronze]

My host alert

and raid alert

@elder sorrel

@winter zenith

[winter zenith]

More info please?

[abstract bronze]

They don't come up

[winter zenith]

What happend?
What's not working?

[abstract bronze]

They don't come up

[winter zenith]

You don't call an ambulance and say "my friend is dead"

What happend and what should happen?

0 views?
10 viewer?
How much was the host?
Do all hosts not come through?

Do other alerts work?

[abstract bronze]

lmfao

You must have shit memory

[winter zenith]

More info means more info.
Not repeating the same thing again

[abstract bronze]

all hosts

all raids

all different numbers

all alerts work except those two

[winter zenith]

Excuse me? Shit memory? I don't like your tone young dog.

[abstract bronze]

You're toxic

[winter zenith]

Well what do your alertbox settings say josh?

[abstract bronze]

elaborate?

it works when I use the emulate key

[winter zenith]

What do your alertbox settings say?

[abstract bronze]

but when I actually get a host it doesnt pop up

[wintry yoke]

Is the Site Dashboard down for anyone else?

[winter zenith]

0-1 viewer hosts will not be displayed from se at all since Twitch changed there API about hosts and auto hosts and all come through the same way. So since no one likes 10-20 alerts at the beginning of a stream bevause of auto alerts we turned that off period.

@abstract bronze

[abstract bronze]

yet twitch tells me I was raided with party of -number-

it's normally more than that

[wintry yoke]

Is the Site Dashboard down for anyone else?

[winter zenith]

So you see the number is important here.
If the number is 5
And your alertbox settings are set to display a alert or a variation of a alert at 10 viewer hosts.
The alert won't pop up

[abstract bronze]

No @wintry yoke

[winter zenith]

If you have disabled your viewer host alert from the alert box nothing will come up

[wintry yoke]

Any Idea Why It wont load for me?

[abstract bronze]

It's set to 1 @winter zenith

It's not disabled @winter zenith

[winter zenith]

In every overlay?

[abstract bronze]

Bad internet? @wintry yoke

[wintry yoke]

No?

[abstract bronze]

Then I don't know

What? @winter zenith

[winter zenith]

@wintry yoke try a diffrent browser

[abstract bronze]

^

[wintry yoke]

https://gyazo.com/34a087b00020012a7d42c009920604b0

Im using firefox

Ill try use chrome

[abstract bronze]

Mines fine

[weary mist]

the problem I see is the extensions, it could be blocking parts of the site @wintry yoke

[winter zenith]

Josh if you use multiple overlays, let's say from one of our provided overlays there are multiple overlays with multiple alertboxes wich have diffrent settings in them

[abstract bronze]

I only have 1 @winter zenith

[wintry yoke]

@weary mist So what should I do?

[winter zenith]

K what if you do a new alertbox widget and try to replay an old host alert?

What do your overlay do? Do both alertboxes go off? Only the new one?

Where are you checking in obs or in Browser or editor view?

[weary mist]

@wintry yoke try out chrome, incognito tab

[abstract bronze]

The alerts dont even pop up in obs.live @winter zenith

[winter zenith]

Yeah it's fine. I just wanted to know where you have the overlay open and replay and old alert to test if it's not working?

[abstract bronze]

streamelements just doesnt see them

[winter zenith]

What do you mean doesn't see them?

It's not in the Activity feed?

[abstract bronze]

The hosts/raids

^^

[winter zenith]

Answer my question

[abstract bronze]

Yes

lmfao

[winter zenith]

Well why didn't you say that sooner???

[abstract bronze]

so toxic

Are you 6?

[kind epoch]

Why do i have to press wait all the time after editing the first time for other overlays?

[weary mist]

@abstract bronze reading back, you haven't exactly been polite to the people volunteering their time to help you solve this issue. We ask questions because we help 100+ people a day. Sorry if we can't remember every detail. Now. Since you were rude to her, she is no longer willing to help. I now get the honors of helping, which means we get to start at the beginning

[wintry yoke]

@weary mist Thank u Chrome is working but were is my ywt tocken?

[weary mist]

@kind epoch that is an issue with your computer not being able to keep up with the processes needed to run. You could try disabling hardware acceleration

[nocturne pelican]

@wintry yoke You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")

[wintry yoke]

Thanks

[abstract bronze]

sure, I'd prefer that, maybe someone that has some sort of social skill @weary mist

[kind epoch]

I have a core i7 7th gen cpu with 32 gigs of ram and a highspeed broadband connection. I've seen others with no problems on a more inferior configuration then mine. I don't get it.

[winter zenith]

@kind epoch maybe clear your cache in your browser?

[kind epoch]

I also have 2 pc and both do the same thing

[winter zenith]

Or use a diffrent browser @kind epoch

[kind epoch]

I'm using chrome

[weary mist]

have you tried my suggestion yet? That tends to help in some cases

[winter zenith]

Chrome hardware acceleration eats a lot of ram. So trying to turn that off help in the most cases

[kind epoch]

I have tried both with and without hardware acceleration an they are both slow to load pages

[weary mist]

ok. Try in an incognito tab @kind epoch

[wintry yoke]

https://gyazo.com/c6f1e56ae75fa4626ddc61cb3e780fc4

What Should I do?

[winter zenith]

Well what exactly are you trying to do? @wintry yoke

Linking your YouTube to your twitch SE account?

[wintry yoke]

Link a channel

Twitch

[winter zenith]

.... Your twitch channel to your Youtube se account?

[kind epoch]

Incgonito is still the same, i might clear my cache now and see how that goes

[winter zenith]

Sounds good. If not try a diffrent browser @kind epoch

[wintry yoke]

No

[kind epoch]

Actually no it's ok

[wintry yoke]

My Twitch Channel tyo Se

[kind epoch]

Incognito seems fine

[winter zenith]

@wintry yoke yeah but what did you press when you loged into the SE dashboard?

[wintry yoke]

Me trying to set this up

https://gyazo.com/fc25facacefc42a5ca67da73798af40c

[winter zenith]

Log in with yt or log in with twitch?

[wintry yoke]

Authurize

When I logged into twitch

But im in a diffrent browser now

So I still have my old one saved?

Mabye thats it

[winter zenith]

Well why do you try to link your twitch account to your Twitch SE account?

[weary mist]

lmao, that gif

@kind epoch if it works in incognito, its likely an extention you have in the browser causing the issue. Incognito tabs are clean versions of chrome. no extensions, no cache

[winter zenith]

Maybe a aggressiv addblocker or other chrome extensions. Try to turn them all off and turn one on and test if that is the trouble maker @kind epoch

[weary mist]

@wintry yoke go to the dashboard, check which name you are signed in under. If it isn't the right one, log out, and reconnect. If you have access to that old username, log into that twitch account, and force disconnect SE

@abstract bronze I have reached out to see what is going on with your hosts. I am not seeing any raids/hosts, and I want to make sure that I enact the correct solution. give me some time, today is a normal day off for the staff

[forest kiln]

does anyone know why the stream elements overlays take a while to load in when switching scene

[winter zenith]

@forest kiln depending on how many widget you have it takes longer to load

Like a Normal website it needs to load

Easy solution is to activate "Studio-Mode" in obs

Let the scene load there

And then switch over to the other scenr

[forest kiln]

okay ill give it a go

[winter zenith]

And then disable the studio mode again

[forest kiln]

thanks

[abstract bronze]

No worries ❤ @weary mist

[winter zenith]

No problem @forest kiln
I love to help. Let us know if you need more

[forest kiln]

okay will do

[wintry yoke]

https://gyazo.com/2e5b09af54587179f38a83b8feecfffa

What do I put here?

[pine hemlock]

!oauth

neat

!rename

[nocturne pelican]

Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[pine hemlock]

Step 3

[wintry yoke]

So now how do I know if teh bot is online

?

and this is offline how to turn it on?

https://gyazo.com/2593ee9531e36c45bbcbb196a1d46e1e

[pine hemlock]

You join the bot via StreamElements Dashboard. The bot is always 'online' unless its not in your channel.

The online/offline indicator is us detecting if your stream is on/off

[wintry yoke]

thanks

[merry snow]

So I downloaded the app to my phone are there any beta codes left or no? Or how would I go about getting one?

[nocturne pelican]

@merry snow The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[merry snow]

@elder sorrel thanks m8

[elder sorrel]

No problem 🤘🏼

[glacial sand]

!discord

[upper grotto]

@tight harness The URL just isn't clickable. It isn't coloured or anything it just appears as normal text.

[leaden hamlet]

Dumb man about to ask a dumb question
If I have media share turn on how can i set it to always show on stream? No matter what setting I have to click the "show on stream" is this apart of the mod system?

[elder sorrel]

@leaden hamlet As long as you have the Media Share widget added to your active overlay in OBS and you click on that 'Show on Stream' button you mentioned it'll show the currently playing media in your OBS

[leaden hamlet]

yea but i don't want to always have to click "show on stream"

that's the issue

[elder sorrel]

It would have to be manually done that way to show/hide in the Media Request webpage.

[leaden hamlet]

so no matter what I have to pause what I am doing to show something on my stream

is there not a way to turn that off. I rather have everything play automatically and skip ones

[elder sorrel]

then you can use media share without the show on stream option. As the audio would still keep playing even with the video hidden.

[leaden hamlet]

but i don't want to hide the video

[frigid ocean]

so i just switched from slobs to obs live, does obs live have a n editor option like slobs where i can move stuff while streaming?

[elder sorrel]

Ah okay @leaden hamlet Haven't had caffeine yet that would be the only way to my knowledge to click Show on Stream. Don't think there is a work around for that but can ask.

[leaden hamlet]

that would be great

i just don't really have active mods

so am a one man show most times

[elder sorrel]

@frigid ocean What do you mean by moving stuff while streaming? As OBS.Live offers to view your Activity / Twitch Live Chat, Viewer Count & can enable the custom bot name through there.

[tardy mulch]

Can i get some update on what i asked? If it got missed, I wanted to know if it was intentional or not, but when people tip to my channel, they trigger both the alert box for tipping and also the extra life alert widget

[frigid ocean]

moving stuff like my cam, and my tip cup. while streaming on slobs their is an editor option. was just wondering if obs live had that same option, because right now all i see is me having to go to the stream elements page to move the stuff on my stream

[elder sorrel]

Yeah that would be through the Overlay Editor. OBS.Live doesn't do that.

[frigid ocean]

so i have to go through stream elements to move anything correct?

[kind epoch]

Hi again, my last 30 days sub count has no value, but yet i just recieved a sub and still no value update?

[tight harness]

@frigid ocean Correct

[elder sorrel]

Right in the Overlay Editor @frigid ocean . Sorry I'm at work 😅

[tight harness]

@kind epoch Your widget data is showing 12, odd 😄

Tried reloading your overlay?

[crisp bramble]

hi i changed my twitch password and now half of my alerts are not working even though i refreshed browser sources

[main cloak]

what is my code ?

[nocturne pelican]

@main cloak The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[tight harness]

@crisp bramble Did you log out and then back into our website?

[crisp bramble]

i logged in this morning but not out

[lament blade]

I need help with my chat stats I changed my name From: EriiKornioTV to EriiPlaysTV

From: EriiKornioTV to EriiPlaysTV

[leaden oar]

Hey, i need help please 😃 i jusrt changed my name on Twitch , but streamelements doesn't work anymore on my stream :/ idk how to make it come back

[crisp bramble]

@tight harness so i tried to log out and relog, the issue it that the new alerts im using from the new bit alert this are not working, but the original alert box widget is working finr

[elder sorrel]

@leaden oar Part the bot in the dashboard, sign out of Streamelements. Sign back in & join the bot in your channel.

[crisp bramble]

also my store redeems are not working

[leaden oar]

thx !!

[tight harness]

@lament blade Fixed

@crisp bramble Try the following: Click on Part Channel on the dashboard, click on Sign Out, sign back in and then click on Join Channel on the dashboard

[crisp bramble]

i also had to refresh the cache of the browser in OBS but it worked, thatnks o/

[elder sorrel]

@leaden hamlet Got the answer & confirmed. Only way to Show on Stream always would be through the Media Request webpage.

[deep elm]

Hey how do i get a early access code?

[nocturne pelican]

@deep elm The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[leaden hamlet]

Thanks @elder sorrel i might have to switch back to my other alerts for now. I'll request it tho for feedback

[warm monolith]

hi i have a quick question

im trying to set up SONG REQUEST. do i have to have a tab open to the media request portion on order for it to work.

.................................................................................................................

im trying to set up SONG REQUEST for twitch. Do i have to have a tab open to the media request portion on order for it to work. or is their a way to close the page and the songs keep working?

[elder sorrel]

You have to keep the Song Request page open.

[warm monolith]

hmm ok

ty

[elder sorrel]

No problem! 🤘🏼

[scarlet onyx]

@elder sorrel thank you

[elder sorrel]

No problem

[idle solar]

Hello everyone !! I could use some assistants.

My latest host alert is not working properly, it says no data , even when someone actually hosts

but it shows up when i turn on the css editor

[elder sorrel]

This is due to a recent change where people asked us to give them a custom option of what to display when their Latest Host, Latest Tip and Latest Cheer widgets had been reset back to 0, if your latest host was for 0 viewers then that's going to display the same as it would after being reset back to 0. You can put a custom message in there when it's 0 but it won't show the same as if it was for at least 1 viewer

[lament blade]

Hey just wondering is there a way I can merge my twitch and YouTube stream element accounts into one?

[idle solar]

yeah I changed that, that messed up the alert gif. But this is messing the latest host text alert

@🍺American🍺when I go live I will come back so you can see it for yourself. I am probably not explaining it right

[elder sorrel]

@idle solar Okay. I'm going be leaving soon from work to head home.

@lament blade That is possible. I'll dm about the details.

[valid plank]

is there an overlay without face cam?

[elder sorrel]

Yes. All of them.

[valid plank]

how do i remove it

[elder sorrel]

As in the Overlay Editor you can click the Eyeball to hide it.

So it won't show in your overlay 😄

[valid plank]

okay thank you!!! ❤️❤️

[lament blade]

is there a way to crop an overlay?

[elder sorrel]

Overlays are recommended to be 1920x1080

[valid plank]

now that i saved my overlay how do use it

[nocturne pelican]

@valid plank To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[valid plank]

i’m on xbox

[elder sorrel]

Do you have a PC or Capture Card?

[valid plank]

yes i have pc not a capture card

[elder sorrel]

If you plan on streaming directly from your Xbox. Your Overlay would not work since Consoles don't support Browser sources. Would have to use a PC or Capture Card to connect to your Xbox.

There is a guide for streaming directly from console if you plan on doing that.

!console

[nocturne pelican]

Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3

[valid plank]

okay

[main thistle]

Hello, i need more documentation on the "banned words" spam filter. Where do i find it?

[idle solar]

@elder sorrel ok it still is doing it

[lavish sail]

Can someone help me? Someone come into Voice Support Pls

Im Desperate

[nimble zinc]

what is a way to make an !rig command say (user) has rigged the raffle so they win!, or say (user)'s raffle rigging has failed.

like a 50% chance to get either

[rapid oxide]

Does studio mode tank your FPS?

[narrow coyote]

it can, you should not keep studio mode active, only use it to transition scenes

@nimble zinc use the ${random.pick} variable

@main thistle what type of documentation

[main thistle]

@narrow coyote hi, i looking for the option to purge the "banned words" and to ban the viewer. Is this possible?

[narrow coyote]

The banned words will timeout the user if they post a banned word, the timeout will remove all their messages from the chat

if you want to ban the user, you or a mod would need to ban the user

[main thistle]

ah, understood. thank you for your answer.

[idle solar]

Latest host widget is not showing when someone hosts!!!! Help!!!

[narrow coyote]

reset your session, delete the widget and re-add it

[ember kraken]

https://gyazo.com/643d8833690385c44d6a074a2c5de059

my countdown doesn't seem to be making much sense right now. That time was 4 hours ago

[idle solar]

Ok i will have to tomorrow, i am live right now

@narrow coyote thanks

[shut whale]

any of ya'll know how to turn off thhe email analytic notifications

[winter zenith]

@shut whale on the bottom of the email you can unsubscribe from it

But you can't resubscribe you have to tell us here so we can start sending it to you again if you change your mind

[shut whale]

Thanks @winter zenith

[pulsar gulch]

is it possible to get a obs check ? I got it today at about 60 - 70% usage .. or should i ask on obs discord ?

[winter zenith]

Better ask in #helpdesk-selive
@pulsar gulch

[pulsar gulch]

thank you

[split stratus]

why doesnt this work even tho i have it turned on?

do i have to be live for it to work?

[elder sorrel]

Working ⤴ 😄

[sick belfry]

It's not working

[plain aspen]

has anyone had issues with frames dropping because of an overlay? as soon as i remove the overlay back to 60 fps constant

[pine hemlock]

That would be your processor generally struggling to keep up

[plain aspen]

with usage at 2% though? without being live even?

never had issues with overlays on streamlabs and decided to make the change to elements

[pine hemlock]

Streamlabs has a singular alertsbox that is generally fairly small like 800x600. most of our overlays require 1920x1080 and have a lot more detail than just an alertbox, unless you just create an overlay with an alertbox.

[sacred sandal]

Has anyone had issues with alerts having an echo to them? such as the tts will say the name and what the person did but then it will repeat itself while trying to read the message.

[nocturne pelican]

@sacred sandal Make sure to :ballot_box_with_check: “Shutdown source when not visible” for all browser sources (all OBS scenes). If using studio mode, uncheck “Swap Preview/Output scenes After Transitioning.” Also keep in mind that sound can play from any overlay loaded in the browser (editor or launched). https://i.imgur.com/FegZJQS.png https://i.imgur.com/yY0wcFl.png

[sacred sandal]

TYSM! <3

[native stirrup]

hi guys could you let me know how to change the bot name

[nocturne pelican]

@native stirrup Custom bot name requirements

• StreamElements bot modded and in chat
• Active overlay with alerts
• StreamElements tipping page in the panels below the stream (!panels)
• Create a twitch account for the name you want to use
• Ground Control app must be running

Steps to enable custom name

1. Sign in to https://twitch.tv with the bot account
2. Install and run Ground Control (!gc for download)
3. Visit https://twitchapps.com/tmi/ and generate an oAUTH token
4. Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
5. Restart Ground Control (custom name may take a few minutes to take effect)

Mac does not currently support renaming the bot.

[flint mesa]

Hi

All

I need invite code for firestream

[native stirrup]

hi team

i dont see an option for oath token

[dense nymph]

hi i need invite code mobile app!

[ripe finch]

Need invite code

[cedar fulcrum]

!code

[nocturne pelican]

The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[cedar fulcrum]

⬆ @ripe finch @dense nymph @flint mesa

@native stirrup Please make sure you are using StreamElements for Bot, Tipping and Overlays and it should be available for you

[native stirrup]

yes im using it for everything

i still dunno why

[grave python]

@tawny pivot

Nuuls isnt here bc of his cat

[strange vault]

hi im new to here

i was woundering where i can find stream overlays to download?

for twitch

[tranquil violet]

hey i got a question xD

please help i have a question

[short steppe]

is it possible in the song request to have a backup playlist in case there are no songs left in the queue

[tranquil violet]

ok so i have a problem someone donated me a donation. and i have it set to use paypal and se pay. but i cant set up my se pay bc requires bank info and i dont have a bank right now because im unimployed can someone help me withdraw the 42 dollars i just g ot to my paypal so i can actually have the money. please reply . thank you

[strange vault]

its not uploading the picture on streamelements

[pale elk]

@tranquil violet
I believe that you need to have an active bank account to be able to get money through PayPal. Not sure how it even allowed you to receive money if you don't have an active bank account.
Either way, I'm pretty sure this is a PayPal issue, rather than a StreamElements issue.

Maybe a staff member can help if they know a bit more, but in the meantime, I'd check up on your PayPal account and such.

@short steppe yes, I believe so. There should be an option there for that somewhere in the song requests tab on your StreamElements dashboard if I recall correctly.

@strange vault
What images are you trying to upload? And are you properly uploading them after clicking on the upload button?

[vague holly]

Hi!
Is it possible to get access to your app for streaming? :) on the phone.

[nocturne pelican]

@vague holly The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[tranquil violet]

my paypal is linked to my bank account i dont use so i rather it go to my paypal then my bank bc i use my paypal to buy everything

ya i started to put in the info but then asked me to put in all my bank info i dont use that bank anymore i just want the donation money to go to my paypal my paypal is linked to that bank but i dont want the money to go to the bank i want it to go to the paypal

[pale elk]

my brain hurts...

This is beyond me. You'll have to wait till a staff member can help, but this is likely a PayPal issue.

[tranquil violet]

ya basically i used se pay because i thought they could donate with c ard and it go to my paypal thats not the thing because i just found out that se pay only lets you withdraw it to your bank not paypal.

so its basically a stream elements / se pay issue

[pale elk]

Yah... I don't think you can withdraw cash to or from PayPal without an active bank account, if that's what you're trying to do.

[strange vault]

@pale elk like this, overlays and stuff

[pale elk]

Should work.
Though, the dimensions of the overlay you're trying to upload may be a bit too small or out of proportion.

[torpid estuary]

What happens when you click on upload?

[strange vault]

everytime i press upload it doesnt do anything

[pine hemlock]

Use chrome.

[torpid estuary]

⤴ SE is chromium based, so chrome works most reliably.

[strange vault]

ok ill try that

i mean the widgets are working on obs so thats a start xd

[regal anvil]

I need some help, i have these Points but then i redeem them it doesnt pup up on my stream?

[torpid estuary]

You need to add the store redemptions widget to your overlay @regal anvil

[regal anvil]

how?

[strange vault]

lol

so chrome uploaded the pic

weww

thx

[pale elk]

Yah, Edge is trash

[regal anvil]

how? @torpid estuary

[lament blade]

On trouve notre code pour s'inscrire ?

[pale elk]

@regal anvil
Overlay editor. Widgets.

[torpid estuary]

@regal anvil go to your overlay editor and click on widgets in the upper portion of the screen

[regal anvil]

But i dont use a StreamElementals overlay

[torpid estuary]

@lament blade #🇫🇷︱français

[regal anvil]

or alert

[pale elk]

[regal anvil]

or alert

[strange vault]

why

[torpid estuary]

@regal anvil well,then how should a store redemption pop up on stream?

[regal anvil]

so i needd to use a StreamElementals Overlay to make it? or is it an StreamElementals alert

[torpid estuary]

If you want the alert to be shown on stream then yes, you have to add the redemption widget to an overlay and use it.

[strange vault]

you just add a "alert widget" it alerts you of everything xd

thats what ive added anyways

[torpid estuary]

@regal anvil or if you are fine with Chat only that activate it in the modules of the bot and make sure the SE bot is joined to your channel

[regal anvil]

thanks

[strange vault]

how do u get bots working ?

[pale elk]

Mod the StreamElements chat bot.
Make sure all the stuff you want is active in the bot section of your dashboard, etc.

[lament blade]

where you can add a link to your discord server
(discord)

[jolly oak]

?

[lament blade]

When people type in your twitch chat
"!discord"
Get a link to join your discord server

[jolly oak]

just make a command for it. have !discord as command name. then just ake a perm inv link to your discord as the response

thats what i did anyways

[lament blade]

thx

[strange vault]

weeew token all night but i finerly finished, made an overlay for my streams..... what ya all think? https://cdn.discordapp.com/attachments/344803642269892608/511167903777947649/unknown.png

[tight harness]

👍

[lime wraith]

How do I find my JWT Token? I cant find it :/

[tight harness]

You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels (Don't forget to click on "Show Secrets")

[lime wraith]

Ty

[tight harness]

No problem

[reef mesa]

I have problem admin

@tight harness

[tight harness]

State the problem

[lament blade]

hello

trada casino 10€ claimed but not received

[tight harness]

@lament blade That doesn't have anything to do with StreamElements, you'd have to speak to the relevant people

[reef mesa]

I have subscribed one twitch, dont received coins

[lament blade]

i did and they gave me this link

[tight harness]

@reef mesa Did you share your sub?

!share

[nocturne pelican]

Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png

[tight harness]

@lament blade I don't know why, we have no responsibility for streamer's stores, they're entirely responsible for them themselves

[reef mesa]

i do not understand

legendary

[tight harness]

The GIFs show you what I meant

And the information the bot posted explains it

[wispy epoch]

Any updates with 12 hour time format for time variable?
https://streamelements.helprace.com/i222-new-time-timezone-variable

[keen pelican]

can i switch the game and title with SE ?

[atomic hollow]

sure, with the bot and/or via the dashboard

"!game" for example

[jagged nimbus]

I’m trying to make a give points command for my stream any ideas?

[keen pelican]

oh ok, ill try last stream it didnt worked

[atomic hollow]

@jagged nimbus there is a default command for that

!addpoints

[jagged nimbus]

Is there oh thank you ❤

How does that type out fully?

[atomic hollow]

do you want to give someone specific points?

or everyone?

[jagged nimbus]

Yes someone specific

And everyone

Both please

[atomic hollow]

!addpoints 100 {username}

!addpoints 100 all

[jagged nimbus]

Thank you so much you’ve been a great help

[atomic hollow]

[earnest ibex]

is there a command for grabbing las.tfm like Nightbot does it?

[elder roost]

how do I set up the alert box and then transfer it to other overlays?

[limber totem]

How do you turn in the stream report emails?

[sand siren]

is there a way to make commands that use the points database for your followers? i want to be able to addpoints to my user without having the bot spam the response to addpoints

[digital wasp]

hello.. does anyone know where the Store Redemption widget URL is located?

[narrow coyote]

@digital wasp you add the widget to an overlay you are using

[digital wasp]

What if im not using their overlays?

[narrow coyote]

@sand siren there are default commands to add points, anything outside of that would involve using the API

@elder roost there is a duplicate widget button by the layers

[sand siren]

can i access the api?

[narrow coyote]

API is completely open

[sand siren]

i've looked at the documentation i don't really understand everything, is there a tutorial somewhere

[narrow coyote]

@digital wasp if you want to use the store redemption widget, then you need to create an overlay that has that widget

@sand siren if you are not familiar with programming there is not going to be a turtorial for our API that would help you, as you would need to start with learning the basics of programming

[sand siren]

i am very familiar with programming, i meant for example if i wanted the points for me in my own channel i would need to make a connection to api.streamelements.com/kappa and then send /points/<mychannelid>/lonewulfx3?

[narrow coyote]

you can ask in #dev-chat that is what that channel is for

[sand siren]

okay thanks

[wise vault]

i would like to get an early acess code for Stream Elements

[nocturne pelican]

@wise vault The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[elder roost]

@narrow coyote thanks!

[narrow coyote]

[keen pelican]

why my page didnt load ?

anyone know a reasons ?

ok got it, delete my cache now its workin again

[tight harness]

Ah yeah, cached pages can do that

[rugged oxide]

can someone help me please?

[narrow coyote]

you need to post your question or issue first

[rugged oxide]

ok

i found this overlay i want on the website but i dont know how to set iy up on obs live

[nocturne pelican]

@rugged oxide To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: “Shutdown source when not visible” https://youtu.be/KDvLynUqXI4

[rugged oxide]

thx

How do i get the chat box?

[grave smelt]

Hi Stream Elements

i'm having a delay of loading overlays everytime i switch scenes

is this because of my PC or nah?

[nocturne pelican]

@grave smelt Check out this tutorial for OBS’ studio mode which allows you to preload scenes before transitioning. https://www.youtube.com/watch?v=W8iWsD2Lq3U

[grave smelt]

Thank you so much!

[rugged oxide]

how do i add the chatbot widget to obs???

[narrow coyote]

I already told you, you need to add the widget to your overlay

[rugged oxide]

where do i find the widget ?!?!?!

[summer mulch]

@narrow coyote i think he means obs.live

[rugged oxide]

???

!obslive

[nocturne pelican]

OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive

Please make sure you have the latest version of OBS installed, Current Version: 22.0.2. You can install OBS here: https://obsproject.com/

[rugged oxide]

i have obs live

[summer mulch]

ohh in the overlay

then kite already answered

[rugged oxide]

i got this brb overlay the llama one and how do i add the chat

where do i find wiget?

[summer mulch]

go to the widgets on the top left of your overlay editor

you'll see "twitch chat" there

[rugged oxide]

ohh ok thx

[summer mulch]

happy to help

[rugged oxide]

❤

[willow crow]

I have an issue when trying to stream. Can i get some help ?

I want to use stream elements as my overlay source, but I am having an issue with the black screen on OBS

Please message me or @ me

[inland knoll]

can you have an alert for someone subscribing on your Youtube channel while u are streaming on twitch? thanks 😃

[clear ember]

Could somone help me with this error when I type "!howlong" StreamElements: api.rtainc.co returned status code 400 Bad Request

anyone?

[keen pelican]

hey, can i use fsx sounds per command ?

[elder sorrel]

@clear ember Are you using a custom command or are you using !howlong as an alias for !followage?

@keen pelican You can set up the Stream Store to add Sound Effects to redeem. You'll also need to add the Store Redemption Widget in your Overlay.

@inland knoll I don't think that's possible unless fancy magic coding could be done 🤔 Someone else may correct me If I'm wrong though.

[inland knoll]

no worries thanks for replying @elder sorrel

[cerulean seal]

is there a streamelements app that you can stream off of or do you have to use the website

[pine hemlock]

Well, you dont stream off the website either.. you stream using broadcasting software so i'm not really sure what you're asking.

[cerulean seal]

ok

i was confused

[tawdry lark]

Hi all, my !redeem command seems not to be working

what am i doing wrong?

Also where does the sound play from? Browser I assume? I want to direct the sound through a virtual audio cable but this would mean directing all sound from browser?

[torpid estuary]

you add the browser source to your streaming software, like OBS for example. the sound is played by your playback device, so in most cases desktop audio. @tawdry lark

[rapid oxide]

Anyone know if there's a way to set up a charity stream with elements?

Like to set up notifications on screen for the folks that donate, a way to track goals, etc?

[torpid estuary]

@rapid oxide there is an extra life donation tracker and alertbox in the widgets

[rapid oxide]

Ok, I'll check it out!

I think I need to use Tiltify

[tawdry lark]

@torpid estuary yeah i did that. even the command is not working in chat if i type !redeem

[torpid estuary]

@tawdry lark in your store, edit an item and go to the second page "item content" - there you will find this. enable the "redeemable via chat" and make sure you put the name you want in the "item command" thing.

after that, save it and the item should be redeemable by typing !redeem ItemCommand

[tawdry lark]

@torpid estuary tried that and still nothing even at 0 cost 0 CD

[torpid estuary]

what item are you doing? a sound effect? if so, it will not show in chat, only on stream.

[keen pelican]

why the slot machine didnt work ? its activated, but nothing happens in the chat

[lethal shell]

!code

[tawdry lark]

@torpid estuary so I need to be live to test it? cannot test this stuff offline?

[torpid estuary]

do you have OBS open?

[nocturne pelican]

@lethal shell The StreamElements Mobile IRL streaming app is currently in closed beta.
If you'd like to assist with testing when public beta testing becomes available, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2

[torpid estuary]

@keen pelican so in the chat modules it looks like this for you?

[tawdry lark]

@torpid estuary i habe obs open yes. even !store doesnt work

[keen pelican]

yes @torpid estuary

i got this problem on the channel from ArtemizPlayz, the bot cant find the user. but he is is the database

[elder sorrel]

@keen pelican Remove the @ & try again

[wicked shoal]

Hello! No idea why but my Alert Box seems to be acting up. The GIF files which I have used for months now take forever to appear and don't animate fully. Is it just me?

[keen pelican]

without @ didnt work

[torpid estuary]

you have to put the username first