#helpdesk-twitch
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Hello everybody how can i get invite code?
@gilded zealot The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
on the overlay I mean
Like I said, the new picture is stored, but it takes a few to show up just so that you can see that the previous one was killed.
But if you are using simulated alerts, those afaik don't have different profile pictures
Hmmm ok - but the pic changes on the editor - They do have pics but only the default ones.
@stark furnace Do you have the editor open and obs at the same time?
@worldly pier Can you DM me these details for a report:
Twitter username, twitch and/or youtube username and SE account id?
can someone help me the overlay i am jusing is lagging my stream
@blissful verge is ur animated?
no
What widgets are in there? Hype Cup?
@blissful verge what's your pc specs?
You may experience lag between the two open locations, due to the HypeBoss sharing the same stored data location, which sometimes can even trigger taking HP more then it should.
I'd suggest to close OBS while testing the boss, just so you don't get it out of sync with the editor or vise versa.
This is most likely the issue for the profile pictures as well, as the OBS may simulate a different kind of profile picture, as opposed to the editor
The bell button just gives a signal to simulate an event, doesn't have a specific 1 person pre-defined simulation, but picks at random.
Ok - Well I'll see how it goes when live ๐ Thanks
@zenith widget This is what I mean though - The name changed but the pic didn't
Is it possible to have a video triggered through a store redemption? Seems only sounds at the moment. (ie, !redeem keyword )
@sour lava if it is a "Stream Perk" then the picture/video/Gif will also be played on stream when you have added the "Store Redemption widget" to your overlay
@kiwa Cool, so we can have a video included in that? I think I only found a way to play a sound. I'll keep digging ๐
@sour lava like I said if your Video is 30sec long yu would need to set the "Alert Duration" to 30seconds in your Store Redemption widget to be 30 sec's
but yes you could trigger a video/gif from that
if it is set as a "Stream Perk" not as a "Sound Effect" or "Code List"
Gotcha ๐
@stark furnace its a known issue when there are 2 open instances of tbe hypeboss and simulated alerts. Its fixable as ive been told but its really time consuming so i think its in the bqck of the litmst of fixes.
@zenith widget Ok then. I'll keep an eye on it when live. ๐ Thanks for your help.
Hi i want my viewers to be able to give hugs to each other should the code be :${user} gives a hug to ${1}
@craggy lion Have this: $(random.pick '$(sender) tried to hug GivePLZ $(user) but $(user) pushed them away BabyRage' '$(sender) hugs $(user) so hard that $(user) cant even breath GivePLZ :heart: ' '$(sender) hugs $(user) GivePLZ ') in the response for hug
Use this as an example, so each response can be placed inside a single quotation mark.
To explain more, ${sender} is the one that uses the command while ${user} is the one thats after the command

Have a good day!
You too 
bot isnt dead whats you issue? 
When switching scenes theres about a 1-2 second delay before the overlay loads in, I can avoid this by disabling the shut down source option. However, that will cause alerts to trigger twice.
@hasty glacier download our obs.live plugin and your problem is solved ๐
!obslive
OBS.Live is a Plugin for OBS created by StreamElements. You can download OBS.Live here: https://streamelements.com/obslive
Please make sure you have the latest version of OBS installed, Current Version: 22.0.2. You can install OBS here: https://obsproject.com/
Update OBS to latest first, then install the plugin
@clever mango I am currently using that, and importing the overlay via browser source. Or is that incorrect?
with obs.live plugin only visible sources in the active scene will play sound
if you're hearing multiple sounds check that you don't have multiple alert sources in that scene or that you aren't hearing the alerts from somewhere else such as the browser
Hmm that didn't happen last time I tried. I will test again this evening and see, that is Terra
@hasty glacier Check out this tutorial for OBSโ studio mode which allows you to preload scenes before transitioning. https://www.youtube.com/watch?v=W8iWsD2Lq3U
Or ya know...use Studio Mode in OBS to pre-load overlays ๐
i need a good mobile overlay for twitch and this is the best one i could find but i need an invite code
@ember vault The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
whats up with obs.....
What do you mean?
Hmm, it's loading fine here. Where are you from and what browser are you using?
Ga and chrome
i use the obs live streamelements to stream
and it wont connect or load my overlays
Go into the properties of the browser source and click on Refresh cache of current page
bet thank you
sorry
actually it let me log into twitch that time but still the page wont load...is it my area?
@versed ore Normally if the page is white it means something on your end is causing it. So things like blocked cookies, javascript disabled, something blocking the site on your PC, that kind of thing
@tight harness we had a few issues like that in the eastern area if you know what i mean ๐
Yeah but he's in the US so didn't seem related
but the error is the same
white page after login, overlays do not load too. nuuls has some ideas
Ah okay, gotcha ๐ thought it was just happening to people in that region
Hi. I'm having some trouble with tips not showing in the activity feed. Can anyone help me with that?
@sly cairn It's because you have a Streamlabs tipping page & not Streamelements in your Donation panel.
SE's Activity Feed won't pickup Tip Alerts from StreamLabs.
I have the Streamelements page
one tip went through, and 3 didn't. Meanwhile i haven't changed anything
Yep yep! Once changed to Streamelements you should be all good to see the Tip alerts in the Activity feed
thankies!
No problem ๐ค๐ผ
@elder sorrel Tip your fedora when you service a woman, geez 
mah man 
I'm super HYPED about the new HYPE BOSS widget. One observation: it doesn't always use the correct avatar for the next boss, it seems like sometimes it uses the actual twitch account avatar, but sometimes it uses a random image. Any idea what's happening?
Well it depends on what the person has as an avatar, if they have the random twitch default one. Usually if we can't pull it we place our own default which is a grey avatar with a question mark.
As to why it doesn't work sometimes, when the boss is killed, it gets the new avatar but doesn't show it right away, just so that you can see it was killed.
Well, it doesn't replace it with a question mark. It uses random, weird graphics, and sometimes doesn't even use the right name. I've been using it for a week now
For example, the one on my halloween overlay that I am currently using shows some weird x-ray style graphic, even though the recent user has an actual image as their avatar
@crisp jackal Sorry for poking you, but i'm getting confused here
โคด
His twitch username is grimoire_nier
this is his name and avatar
Maybe there's a bug in the hype boss widget api?
Um, it gets the name from the event coming from twitch
OK, so in this case he tipped, which explains the name being different. He probably used the name Grim in his tip. But does that explain the image as well?
Can i get a Early access code
@dense herald The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
The image comes from the twitch API, but there's a thing with twitch: they have both a user and a channel object, and the images don't necessarily match
ok snap really lol
They're in a weird state right now where they're migrating their API to an entirely new one, and hopefully once that's done it'll resolve this problem.
ok gotcha
Because if I just go "let's use the other property" then somebody else will get the wrong result and complain. ๐
So in reality it's possible for an anonymous tip to kill the boss and have an 'unknown' boss hahahahaha kinda funny
I might be late to the game on this but Iโve noticed lately that the bot doesnโt announce hosts in chat anymore? I get the alert sometimes if itโs less than two viewers but no audio. And one of my friends who streams directly from the console has notice he doesnโt get any kind of a word in the chat either. Is this a Twitch thing?
We only see and announce hosts that have at least 1 viewer with them. Any auto-hosts that have 0 viewers or manual hosts that have 0 viewers are filtered out before hand
As for the chat alert, I'd suggest to check the chat alert module for the bot - disabling it and re-enabling it should sort it out if it worked properly.
So re: my message from earlier today, I can see how to set up a stream perk for redemption on stream, but it's not letting me choose a video (only a gif) . Am I missing something basic? :\
That only support Images & Gifs.
Ah ok - Kiwa told me different, but perhaps I wasn't clear earlier. Shame about that -- would be fun. Thanks @elder sorrel
It may have changed. I can check real quick as I remember last time being told that was only supported.
Videos are not supported for store items, there is an idea post for it you can upvote
There's our confirmation. Thanks, Kite. https://cdn.discordapp.com/emojis/393754347500077057.gif?v=1
Hey Guys and Girls, how can i set a starting amount to the donation goal?
@surreal estuary acticity feed on the left then widget data on the right then goals tab
That controls current goals progression
Same page can be summoned via clicking DATA on top of the overlay editor

hello... anyone know why the alerts aren't working anymore in OBS?
they did work before?
have you tried refreshing the cache of the browser source?
yes. it reloads every time i change the scene
no, i mean like right clicking the browser source and clicking the button on the bottom to clear the cache
if i go to stream elements and edit the overlay and test... it shows up on my stream
(i am streaming right now by the way in case that might be easier for helping
)
@zealous galleon Right click on the BrowserSource > Properties > Scroll down a bit > Refresh Cache of current page
yes i have done that
is there any way i can change the acouttage command or make my custom one i dont like what it say i want it to be worded differently
i am in voice chatt thing down below
I am not on my PC right now but if there is a variable for it then yes you could deactivate the default one and make your own using a default variable
If there is no default variable for it you could either try with a API hosted one or it is not possible 
$(customapi.https://2g.be/twitch/following.php?user=$(sender|user)&channel=$(channel)&format=mwdhms)
account age not follow age 
ooooh
we dont have a variable for it, but there should be an endpoint for it, sec
You can use this in a response for a custom command
$(customapi.https://decapi.me/twitch/accountage/$(1|$(sender)))
if you want to change what is shown, like years, months, days, etc, you can use precision=value, with 6 being the highest, and 2 is the default used
$(customapi.https://decapi.me/twitch/accountage/$(1|$(sender))?precision=4)
so i piut this under custom then and shut of the default one ?
i have dyslexcia sorry for my spelling and grammer , this is a very real struggle for me and thank you let me see if this works
yes, you would disable the default command, and use this in a response of a custom command, so it could have the message say what you want, and include this in the response so it will show the data you want
hey, i would like to move to streamelements all what i now need now is a way to create a text document with some donators, is there a software to export top donators 30 days?
IT WORKED WORKED IT WORKED ! how do i get their name in front of the command
You should be able to just add $(1|$(sender)) before the part above
Example:
check out $(1|$(sender)) , their account is so old $(customapi.https://decapi.me/twitch/accountage/$(1|$(sender))?precision=4)
if it wasnt to werid i swear i would come through there and hug you

Is there a way to have text auto align within a recent follower/sub/dono overlay? If someone with a bigger name than the existing one does not stay in the follower overlay. I may just have miss configured... but wanted to verify before I dig deep.
One it does not*
anyone alive to help me out a bit with a stream store question and or troubleshoot?
You can add the emotes by using the text form of the emote like voidsmHey, but the bot would need a sub to the account to use them, or if you rename the bot that account would need the sub
@flat hare what do you need?
@long zealot when you add the widget to your overlay you can change the size of the text box by clicking on it and drag the dot in the lower right of the box
this way you can set the max width of the widget
in the stream store, I have some items set up and made some custom images to represent them. They show up in my media list just fine, but when I set them as the image, its just a blank box. Maybe I need to use a specific size image? @winter zenith
What exactly do you mean?
What is a media list?
You mean the stream store page?
There it displays fine?
the thing that holds all the custom files you use for overlays and alerts
But when you set it as an "image" it does not anymore?
correct
on both the public page, and my edit page yes
its not animated or a video, ill get the exact file extension
Maybe Try a randome png or jpg from the I tenet see if that showes up
If not
Try a diffrent browser
they are all png files, and just different colors of this
Or clearing the chache
other images do work
Well then it's the way you exported it
ive tried reuploading the images as well
How did you export it?
with gimp's default settings
Probably a wierd codec for png to be rendered
for png
will try it
Doese the picture still work?
twitch needs a birthday cake emote for reals
BTTV got you covered @hearty mica

will report back shortly @winter zenith
Sure
BTTV for life 
may i post a picture here ?
If it's Safe for work. Yes 
it is my ending result for my birthday code
i have a friend that will be popping in to ask about his imported streamlabs alerts not displaying correctly.
Something about they display correctly in the SE editor, but not in the streaming app
@winter zenith it works with another image exported the exact same way
$(customapi.https://decapi.me/twitch/followage/$(channel)/$(1|$(sender))?precision=4)
lol i tryed it in my own chanel lol it was a dead end - chuckling -
yeah, it wont show followage for you, as you cant follow yourself
If you pass a user, it should resolve
it made me laugh out loud and say you idiot


lol
Sind auch deutsche hir
#๐ฉ๐ช๏ธฑdeutsch
@flat hare maybe export the images again? This sounds very wierd...
I think I may have found the issue
checking now
apparently its an image size issue
resizing the image seems to make it show various parts in the little preview box for it
turns out that making the image 200x200 makes the whole image show up
make that 180x180 cause 200x200 cuts off the bottom of the image ๐
but @winter zenith thanks for the help with this
@flat hare are you talking about the stream store image size?
yes
and that prevents any of the image getting cut off?
ill have to save it as a template for gimp
actually im a moron, but thanks. ill save that info
Hello. How can i change the basic giveaway text when StreamElements write to chat?
@hearty phoenix if you go to chat commands and then default commands, there should be a way to edit it from there
Is there a way to change the HypeBoss's health bar color?
scratch that Kopasz, my bad
@flat hare There sure it can not be. If I start giveaway then it write another text not the command
@copper bobcat not right now. Its planned either you wait or you take the... DANGEROUSE route
๐ฎ What's the dangerous route? A filter in OBS? lul
yes
If I use the Stream Labs bitboss so I need to use streamlabs for payments or are you able to look at streamlabs payments for when contributing points to the bitboss?
@copper bobcat you could either key the Green away , or change the hue of the whole thing (wich would also change the avatar picture of the boss)
StreamLabs is a competitor of ours, we have our own boss, HypeBoss
yeah I want to start using HypeBoss or whatever it's called
But do I need to change my payment page to streamelements?
Yes
yes
Ah
@winter zenith Was that the dangerous route you were referring to?
Or could I dig in and change up some code? LUL
Well played, sir Hype.

so much hype here in this discord
Well look at that, you went and got a hat ๐
Man I just started to figure out my loyalty point economy
now I gotta figure out boss health economy


1000 seems like it may be low, idk... hmmm hm hm
You guys have a database you could see the average?
Heh
I do it based on pennies
so each bit is worth 1 point of health
then move on from there
I use the defaults for the dmg 
@copper bobcat I use : 1โฌ= 100 HP/damage
Base health 0
Subs = 300 HP
Cheer 100=100 hp
Follow =5HP
Host = 10HP
!code
The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
@vale sage it's on your dashboard
On the right, in bot settings
and i cant click it
Hey! Does anyone have any cool ideas I could use for my StreamElements store?
That would indicate you already the bot to your channel
I did that one
@nova mango ask stuff like that in #general-chat pls
oh ok
@vale sage To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4
Codigo
StreamElements menu in OBS
Don't see what, the StreamElements menu? Then you didn't install OBS.Live
i did
If you don't see chat and activity feed in the StreamElements menu, then log out and back in from that menu
At the top, next to "Help", you have "StreamElements" click that, and click on "Activity Feed"
No problem ๐ค๐ผ
Hello guys , how is it possible that when I make a command to spamm some emotes they will appear only with the name not the emotes
Why you need that?
Because I want to have a command wich will spamm one of my emotes
Is the Bot subbed to you to use your emotes?
Oh yea the bot is not subbed
can i add it then for some of my mods ? ๐ค that are subbed
how do i fix this code ?
Hey everyone $(username) is wrapping a hug around $(user) with โค warmth and love <3
http://prntscr.com/l6ee3f
Use ${sender} instead of username
thank you again this is fun and i am learning

@pulsar gulch I don't remember the work around for having the bot subbed to you besides gifting it the sub. I can ask / someone may answer for me lol
@elder sorrel If hes a partner he can have 1 free lifetime sub (most streamers gift it to there bot) but if hes an affiliate he has to pay for his own bot sub
Gift it a sub, or become twitch partner
^
alright , thank you 
๐ค๐ผ Thanks @wanton jetty ๐
Your welcome @elder sorrel
how do we make it so it will play gifs on stream?
@compact tapir please watch our awesome video playlist to get you set up! https://strms.net/welcome
lol @torpid estuary Thank you!
Np 
it depends on how wide the chat box is. It can vary person to person
so many chat commands code so little time to fix them all
For the Extra life Overlay is there a way to add the latest donator as a label? I know it has the donation tracker/ alertbox but was wondering if that was also possible
Is it possible to add a cooldown between the purchase of an item from the Store ? for example if I have 10 items with sound I don't want them to run all in the same time
they should all run one after another if they dont this is a bug that needs to be reported, All alerts are on a queue system @pulsar gulch
@compact tapir yes, just click on widgets at the top and add the latest tipper widget
Unless they changed something that is.
Last i knew though they were on a queue system.
@torpid estuary that won't show the latest donator if they click the extra life donation link though correct?
@compact tapir I think the systems are interlinked
i dont believe so.
The extralife stuff is done with a seperate api. i dont think we have labels that pull from that
Ohh ๐ฆ
That's what I was thinking @pine hemlock ...I have the extra life link so it would be different from tipping
Well to the IDEA'S board it is then ๐
I could be wrong but thats my understanding
I thought they would of been interlinked with the Tip stuff
lol Another question. I see all the different icons but I'm wanting to change the FB icon to Discord and I don't see that one available to match the overlay...
Sorry, I thought you wanted to add a separate latest tipper widget. What cuda said is true I think. My bad!
@torpid estuary all good! It was kind of confusing the way I typed it. lol
icons 
You would need to upload the icon on your own if the overlay doesnt come with it. You can upload pngs tho, so just Google something like "discord icon png"
Yeah...There's a Instagram, Twitter, and youtube one. That's what I was going to do @torpid estuary but I didn't know if maybe Streamelements had one to match since they have a bunch of others like soundcloud, reddit, etc
@ripe herald might have one that matches, im not sure what overlay you're using though.
If it's not included in the overlay then sadly not. I never looked at that specific icon in other overlays tho, might be there is one in another.
Also if your customizing everything be careful what links you put on ur profile page as theres a bug were you cannot remove them later :/
I added my old facebook link and it cannot be removed even if the links deleted it just comes back ๐ฆ
You can update the links, Just not remove them
For what theme icons are needed ?
@ripe herald I'm wanting a Discord icon to match the Extra Life theme. This one.
Ok, sec to check
http://chrisis.live/s/1539627775_8.png
Its greyed out and iv deleted it and saved but it still shows on profile page >.<
http://chrisis.live/s/1539627806_0.png
Thank you for all the help guys!
and then if i refresh the dashboard settings page it just comes back pre typed. (No longer greyed out)
http://chrisis.live/s/1539627863_7.png
So be carefull filling your profile pages out ๐
Lol definitely noted! ๐
I reported it in the past, Dunno if it ended up on the todo list or nawt but giving heads up ๐
@ripe herald Thank you so much!! ๐
No problem ๐
@ripe herald Could you check if that bug ever ended up on the fix list ?
I'm #HunterOfBugs 
Its probably on the list but low priority
๐
i remember it being talked about at some point
theres just always something more important generally
Would it be possible to have a command hurt the HypeBoss?
So I could have an !attack command that costs Loyalty Points?
That way someone that may not be able to cheer or tip, but could watch a lot could become a boss.
Nothing like that right now, it will only take dmg/heal from the events shown in the widget. You can add the suggestion to the Ideas page however
!ideas
Here is the StreamElements Ideas Board: https://strms.net/ideas
How to get invite code
@magic blade The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
So another thing... I'm wanting to play the Extra life miracle stories playlist from Youtube during my scheduled breaks. Would it be easier to just add that as a window source or browser source?
Are you already using a playlist with Media Request on SE's website?
@elder sorrel I don't think so considering I don't know what that is...lol
It'll be on the left side of SE's website while on the dashboard
You can go into settings & add the Youtube Playlist URL in there & it should work.
Ah ok @elder sorrel ! Thank you!
No problem ๐ค๐ผ
I need to add the widget to my overlay as well correct?
No. You'll just have to keep the Media Request webpage open as it'll play the music through your default audio device.
Oh ok. It's videos as well...How will I show them on the overlay in OBS?
If you want the video to show while you're streaming then you would have to add the Widget.
Oh ok. Good to know!
anyone know if its possible to get the streamelements bot to join a twitch room? i'd like to have my chat gamble in a room rather than cluster my regular chat. cant find anything about it when i google
it cant join rooms outside your main chat
damn
https://streamelements.helprace.com/i945-ability-to-add-the-bot-to-rooms-within-channels ๐๐ผ to bring awareness.
@ocean haven ^
Hello,
Hi
Hello, I was looking for some help my stream elements doesnt update the amount of subscribers I have each month on the main website through dashboard
i sometimes need to disable !gamble while i stream story based games or things that are heavily chat based because everyone wants to gamble their points so badly. an implementation like this would be great ๐
or show resubs on the extension addon on my page
What is the best set up using KapaGen with OBS as a browser source?
@ocean haven Disable the command under the commands section
@wanton jetty i know, it just makes my chat hate me 
So leave it ๐
Not like it subtracts from the Single player experiance
unless you have some wacky alerts system for the gambling.
i just implemented !store so my chat just wants to make enough points to redeem sound effects, me doing things, etc.
๐ yups
so when theres 20+ people all gambling its impossible to read any type of regular chat 
What is the best set up using KapaGen with OBS as a browser source?.
Iv no idea @hushed radish Its al preferential to your own experiance
@ocean haven You could always make checking points be a whispered responce
Clean up some chat clutter
There is no one size fits all setup for kappagen, it will depend on what you want to do, and your system, as it is a more resource intensive widget
^
No I mean that sometimes as a browser source the emotes are off of the screen
@wanton jetty i didnt think of that, when its whispered it would just show up regularly in chat for the viewers though right?
the viewer that triggered the response*
It will whisper there balance to them ๐ and keep chat clean from bot responces
whisper as in twitch dm whispers?
Under this it will show up
http://chrisis.live/s/1539632177_0.png
i see
@hushed radish If you have kappagen set to use the full screen, then you have not added your browser source at the correct resolution. If kappagen is not set to take up the whole screen, then it will only show where you have the widget in the overlay
It it set as full screen on OBS and as 1800PX by 720 in the positions on Stream Elements
@ocean haven As a side note put a timed command getting users to follow the bot, because depending on the users settings the whisper may not go through unless there following the bot (its the only downside).
That is on
Ok, then you added the overlay at the wrong resolution
Do you know the resolution on OBS or does it fluctuate?
Whats your base resolution
by default, the overlay will be 1920x1080, unless you specified a different size
Set the overlay on SE and OBS to that resoltion @hushed radish
if your canvas and overlay are not the same size, things can look funky or not display properly
^
@wanton jetty How do I get my stream elements extension and dashboard on the main site to start updating subs/resubs?
is there a way to force it to update?
The default view of the dashboard shows the subs you get that month, not your total number of subs
Ohh yeah if you mean that ^
if you dont have subs showing, that would be an indication that the viewer did not share the sub in chat
!share
Twitch prime (new and resub) and paid subscriptions (resub only) must be shared in chat manually by the person subscribing in order for the subscription information to be sent to StreamElements. For twitch prime, the user needs to have sharing enabled on https://www.twitch.tv/settings/prime. For paid subs, if the share box doesn't show up immediately it will when they refresh the page. https://i.imgur.com/VNJN0Uv.gif https://i.imgur.com/2297EA7.png
The widget shows LIVE sub count ๐
Fit to Screen*
Ohhhhh... Have you set it to fill the canvas in SE
Ignore the left half of the photo, I forgot I had 2 monitors ๐
How do I do the SE?
edit overlay
send another screenshot
zoom out on SE page
Streamelements mobile early access code???
!code
The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
@tired hazel ^
What resolution did you select when you created that overlay
So change my positioning?
No
http://chrisis.live/s/1539632923_3.png
Click the PEN next to the name and change resolution
and then edit the overlay and make the kappagen fit to the overlay in the editor
and then save it
Done
Now what resolution have you set on OBS
1280x720
thats not what i meant but ok...
Click the Browser Source and change its resolution
I see now, I belive I have it working now, thank you
Darn ๐
you have to manually reset goals
A lot of people like showing off the fact the goal's been shattered above what was asked for.
^
What is the invite code
@karmic oak The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
how do I remove the !donate command?
disable the default command !tip
Heya
I get the "no command with trigger tip found" issue with that
My friends stream seems to have an auto random winner announcement in the chat (sent from the broadcasting user), would that be from streamelements or something else ( its a problem because theres no giveaway and people keep thinking theyve won something)
Tip is the default unless you have changed the default
@shut canyon you have to deactivate it from the dashboard
yeah, just figured it out, ty muchly
Hi guys. When I adjust my tip goals, do I go in to each overlay to do that? or do I do it in a certain spot that carries over changes to all overlays?
@torn imp are you changing the amount collected, or the amount to collect
@torn imp The goal itself is per-widget, so you'd edit the goal itself in each overlay. The progress toward these goals, however, is controlled per account.
The amount to collect, what it's for, and also the deadline
That's on a per-widget basis and needs to be edited in each overlay. To make it faster, you can edit one and copy it over to your other overlays to reposition.
The progress toward the goal, not the goal itself. https://streamelements.com/dashboard/session
Click on the goals tab.
No problem.
which tab is this, if I wanted to navigate to it another time?
It's a button on the right side of your activity feed, called widget data. You can also see it in the overlay editor in the data tab there.
where's the opacity slider for the hypecup
If you dont see it in the "change cup" menu, log out of SE and log back in
kk
one question does it transparent the bits once they are in the cup unless they are bounced out
As far as I am aware, just the cup will be transparent
i am wondering how long "recent" means in the event list
also, is there a way to make the event list show ALL if your past events or is it only recent ones.
recent pretty much means just that, events that recently happened. The event list cannot show all your past events, there is a limitation for just 25 of the most recent events (per event) being stored
ok then. lets say I wanted a list of my past 25 events from any stream I have done, is that possible or does it have to be the current stream only.
kind of like how subscriber credit roll has an option to set it to "all time"
the event list is not session based, so it will be all events within those past events. This would also require you to use the custom widget, to make a custom event list to display that many events
would refreshing the widget in obs remove the list like it does to the chat?
no
oh, I didnt know that, thanks
Can we make suggestions on future animated themes? If so, where? I would like to see some Dark souls or Bloodborne ones. lol I like the Doomhammer theme but what do I need to search for to change the WoW video in the background?
You can make suggestions on the ideas board so we have an official record of them: https://strms.net/ideas
Ah ok! Thank you!
No problem ๐
I love the Boo theme! Just one question there isn't a way to edit the text beside it? I would rather have recent cheer than recent donation.
@compact tapir No, that's all baked into the graphic.
@strong kernel I see! Just wanted to make sure I wasn't missing something. lol Thank you!
Please give me the code I want to test the application.
@unique loom The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
is there a way to import and export a large list of terms to the banned words filter? one of the streams i mod for has 100+ terms in a racism filter and i would like to be able to move it to other streams i am able to create a filter in
There is but right now only by using the API. Eventually we would like to add this ability to the dashboard and allow for presets.
figured if it wasn't something in place now it was in the works. one of the nice things about nightbot tbh
Anyway to get an invite code for the app?
@scarlet jay The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
Is there a way to create a chat command that gets the latest youtube video from a channel and posts it in chat?
@dense rain Yeah, we can do something like that. Don't forget you have #dreamteam to ask questions in โค
Oh great will check it out there
How do I get a invite code to use app on my phone
@urban fossil The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
Filling out the form does not guarantee you a code.
can i put some overlays on ps4?
Consoles do not support browser sources, so you cannot add an overlay if streaming directly from a console
oh dang it ok thank you
@twin spoke Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3
Sorry its late and need to go to bed for work in a few hours so rather than searching the discord right now looking for a direct pointy. I use a Mac. I linked my Twitch but all the help videos seem to be for Windows. I go into my dashboards and - Okay I don't see that nice and easy click tab and BOOM I have Kappgen installed. I use OBS. And this really great gal "Random Girl Singing" advised I come to this cool place. So does it take a updated version of OBS? An overlay of some kind? How do I get Kappagen on the Mac? Thank you and have a wonderful evening.
Kappagen is a widget you add to an overlay rather than a one-button-done sort of deal.
When will there be going live notifications for discord?
We have a Discord bot planned, but no ETA
^
there are tons of options you can use, like mee6 or couchbot
Alright Iโll check that out, thanks

Herroo helpdesk?!?!? Beta peezzzz
Mobile streamer patiently waiting to use the app ๐๐๐
@modest carbon The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
Filled it out no eta on code i hope to get one soon though
Filling the form does not guarantee you a code. You will be notified if you are chosen.
Do we have many people with after effects knowledge in here?
What type of effects you talking about?
Oddly enough, I have a teeny bit of AE knowledge, but I'm extremely rusty. What's up?
I hope im chosen
Lmao
It can be you both
I cant figure out how to word on google. Wondering if anyone in this wonderful group could link me a video or help me out
I am trying to make a intro video.. kinda like pre stream on twitch like a starting stream soon looping clip with my logo.
I bought a template and got my logo to work with the effect but I want to do a second part where it does the same effect with different font but when I upload the other PSD logo it stacks the 2 and I cant figure out how to create a whole 2nd scene
with the other text instead of it pulling both from the layer? frame? whatever those folders are above the layer names
Yikes, well, to be honest I'd have to see the setup, and I don't think I'd be able to walk you through it in text.
I have a mic and I can pop on my stream
Thats the effect
Or a link to something I can watch. I wouldnt even know how to word it... I tried lol
That's... a really obnoxious animation. 
Lol Its only gonna do that at the begining of the loop
At the 0:04 mark
where the colors are moving on the logo for a bit then start the stream starting soon part
Is end goal
Tell you what, if you have some patience, I can try to help in about 1.5 hours, when I'm out of the office and at home where I actually have AE. Can check out your file, try to sort what's going on. If you don't want to wait, or if the time's not convenient, better if you find someone else.
Sounds like a nice way to refresh my memory of the program.
If it interests you, send me a DM with your most recent save, and I'll check it when I'm home.
Interested in a stream element early access code. ๐
@light pier The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
hi! my streamelements did not update chat stats what should i do ๐ฆ pls @ me cos i gtg, thanks
@narrow glen Can you elaborate as to what was not updated with chatstats?
oh i think im mistaken thanks, sorry for the bother
Ok. I'm still curious as to what you meant?
Good Morning I hope youโre all doing really well. Iโm doing a 24hr stream for Macmillan, and wanted to know if thereโs a way to add popups for when people donate? Thanks in advance
@whole tulip Yes. Via our tipping page and our alert widget.
But the tipping page can only connect to PayPal and/or G2A Pay
looking for some help with raid alerts and alertbox. having a problem that i would imagine is fairly common and looking for a workaround. any takers? feel free to pm.
It would be nice to know what exactly is the problem. @rigid kettle
raids triggering both raid and host alerts one after the other.
This is a normal thing as Raids also come in as a hosts alerts directly from Twitch's API.
it may be normal but it sure is terribly annoying. is there no way to lock out the host alert if the username is the same as the raid?
One way at the current moment as a work around, as raids come in as a host practically is to disable the Raids alert and sort of "rename" the hosts alert to lets say "<streamer> is dropping <X> viewers into our humble camp! Man the walls!"
Just so that even if you get hosted or raided, they both look the same.
well yeah, i know i can do that, but i don't want them to look the same, you know? kinda defeats the purpose of having a raid alert as a separate thing i think.
if there's no way around it within streamelements that's all i needed to know. ;-D thanks.
@rigid kettle What if, lets say a streamer with 100 viewers raids you, but with 20 viewer raid, as 80 people opted out? The other 80 people will come along as a host afterwards as a pure alert.
I poked internally about comparing user names, but was countered with the above arguments, so we are not sure if we should ignore host alerts that come along with the raid alerts.
Excise code
@lime mountain The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
@zenith widget the number does not concern me nearly as much as the action chosen. it is a very different thing to passively host and to actively raid. that's why i want the alerts to be different. the numbers pushed by twitch's api are notoriously unreliable anyway.
at any rate, the option to ignore host alerts when being raided by the same streamer would be welcomed for me. i want to use separate alerts to make people that go out of their way to raid feel special and different from hosting. but currently to do that i need to receive two alerts for what is effectively one event. and the annoyance of the double alert outweighs any benefit of showing me slightly more accurate numbers.
http://streamelements.com/dashboard/session -> goals tab -> reset goals or adjust the individual goal to your desired progress
thanx!
Hello!
@lament blade So what is the issue you are having with the overlays?
I Need To Talk To Explain Tho
Then I'm not sure who will be able to join voice support to help with the issue you are experiencing.
how do you get a folllower notif in screen
same
@vale sage You will need to add an alert widget to an overlay.
how to do that
@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4
Ok, sorry, let me take a step back. Do you both have an overlay?
I Have An overley
Do you have OBS?
Can We Get Into A Group Call And We Both Talk Not you Hype
yes
I'm a Support Hero volunteer. If you both have the same issue, you won't be able to figure it out on your own like that.
can i download the notif from the internet
I Ned Help
If you @lament blade watched the video, you'd understand your issue to some degree, so let me explain, then make your conclusions.
I'm A Nub tho
First of all, you will need to create an overlay here: https://streamelements.com/dashboard/overlays with the "Create Blank Overlay" button.
Once you create an overlay, edit the overlay with this button
I Need 1 on 1 convo
no
Once you are in the editor, click on widgets, then add the AlertBox widget.
You don't need a cam to stream.
Want to start from the beginning?
yes
Ok, so you first started with the question "How to show new followers on stream?" correct?
yes
Did you make a blank overlay or used one of the pre-defined ones from the themes gallery?
@lament blade I would suggest to calm down and make your problem more clear.
@vale sage Which is the green one?
^^^
which one is better
One will use a bit more CPU power then the static one.
bruh that doesnt matter
But animated is a cooler looking one, as it moves, hence animated
i have enough
I've Got A Frikin' Gaming Machine Man
i tapped create
@lament blade 
After you name the collection of themes, go to here: https://streamelements.com/dashboard/overlays
im there
@lament blade You are NOT making your problem more clearer then when you started. State your problem properly about the overlay issue you have and then we can maybe talk PC specs, which won't be relevant to your problem.
You Type Fast ๐ ๐
In other words, calm down and either listen to how I'm guiding @vale sage or just state if your problem is different then his
@lament blade 
๐
dude wtf
@vale sage Ok, so at this point you have 4-5 different green metropolitan overlays.
you're just wasting his time
Im Not Bro
yes i do
Okay both of you calm down right now
@vale sage So at this point, what do you want to do or edit in the overlays?
Your panicing won't help you, resolving this issue faster
@lament blade DM me your issue
i tapped edit
@winter zenith his "issue" is the "same" as the other person, which didn't make sense at one point if he ( @lament blade ) watched the overlay video i posted him in #general-chat
We dont need to be friends so you can DM me... @lament blade
You Do Tho
@vale sage Ok, so to explain a bit more
i want to delete whole the social media thing
I Cant DM Someone Becuz they blocked me so i need to friend him to DM him
Then we stay here @lament blade
I want you to take your time and compose one simple message. What is you issue? You want to add a alert box?
@vale sage Each overlay from the green metropolitan pack has a built in alert box that shows follower alerts and tips and other alert types. It also has a webcam box, which you can just click on and press "Delete" on your keyboard.
@vale sage If you want to show only followers and tips, you can click on the alert box and just tip off options to not show subs and hosts
no i mean how can i delete whole my thing
Do you have your overlay url in your obs? @lament blade
only have subs follows etc in screen
Yes
@vale sage
@lament blade so if you do a test alert it doesn't come up on obs, doese it come up in the overlay Editor?
@vale sage In simple words, what do you want to remove from the overlay? (webcam border and social plugs, is the only 2 so far I understood)
@lament blade To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4
@lament blade no sound or no image in obs? What did you set your resolution of the overlay?
@lament blade If you followed this instructions, you'd see it on OBS
I Did
evrythink exept the stats under the cam
Tho
@vale sage Ok, give me a moment so that I create the theme for my self and take a look how it looks
@lament blade answer my question pls 
What Was It?
...
.......
@UnknownPrisonYT no sound or no image in obs? What did you set your resolution of the overlay?
Not Both And I Have It 1080p
@vale sage which of the 5 are you editing?
@lament blade dublicate the overlay in the overlay Manager and input the dublicate URL into obs
Why?
in game one
@lament blade to trouble shoot...
@vale sage From the entire overlay, you want to leave only the ones I've marked?
it Worked The Second One
yes i do
Then your obs cache probably didn't like the data from the first overlay /alertbox
Here is a question from me: @lament blade What OBS version are you using?
Since you dublicated it, it has a new URL and a new cache. So problem solved @lament blade
The number on the bottom right is what keizar asked you @lament blade
18.9.30.2019
@vale sage Ok, so on each other box besides those 4 marked ones, you can just click and hit "Delete" on your keyboard. When you are done removing those, just click Save. Only remember do not click on this box
that what mine says
So don't delete the marked boxes
@vale sage Your issue is something else, unrelated for now from his problem. ๐
why backspace? I said "delete" button

how can i move them
Click and drag the boxes around.
how to put in the obs
!add @vale sage
@vale sage To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: โShutdown source when not visibleโ https://youtu.be/KDvLynUqXI4
Follow these instructions
Yes?
@zenith widget
So
Ya know when i said that my twitch chat wasnt showing up
I Was a nub and ignored myself ๐

it worked thanks bro
@lament blade You are not making any sense at this point. You have an issues with overlays, you want to add an alert box, then OBS is not showing the simulated alert. Can you pick one issue you are having and lets work on that?
@vale sage
๐
Could you concentrate on your issue, rather then me thanking the person back?
Just say it

@tight harness
you want some of this as well?
No
Thought so 
I'd Like To Say Sorry To @winter zenith In DM's Because I was acting like a 2 year old when i really shouldn't be saying stuff like that at my age.
I Am Truly Sorry
And you better.
Thanks for apologiesing.
Your Welcome
But now let's behave our age, and just try to help you sort your issue out @lament blade
Even better! 
I Just Ignored Myself from showing in chat ๐
In The Overlay Settings
Well then have a good day
if you want to chat with peepz pls visit #general-chat
was it possible to get streamelements to use sub emotes on command?
It is possible, but you will need to gift the SE bot a subscription
Yes
For now.
NUULS 

Thanks for adding HypeBoss to the system boys, great job! I have a question for using it: Is there a possiblity to "manipulate" the boss atm? For example now the boss is myself, can i change it to someone else with an amount of health or not?
not sure, but I'd say no
it will change to next sub, etc
or person who deals the killing blow, not sure
yeah it's the person who deals the killing blow
@hybrid owl you can replay old events like subs, tips etc to damage it and replace it with the last donator for example.
just checked mine, u can for instance set his HP to something lower so the name changes fast but no, you can't set the name yourself afaik
or that ^^
Trying to setup SE.Pay, what is are you looking for in the "Company Registration Number"? Is that an EIN?
Hey all, trying to find out how to join the Fire Stream beta?
@idle ruin The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
@red prairie Yes.
Hey! Is there a way to do sound redemptions at all? Thank you to anyone that helps! ๐
Yes. Either as Sound SFX store item or if you want a chat command to trigger them, make the sound bits as Stream Perk item
Make sure you add the redemption widget to your overlay
@unborn abyss You can choose whether you want it to be Gif or sound or just code
Okay, I'm quite new and a bit confused but I will take a look! Thank you so much
Thank you bud. Appreciate you

For some reason my host alerts have stopped working when they were fine before. My set up hates me 
I just reconnected the webhooks for your account, may help if that was the problem
@tight harness Why did you ruin the fun of troubleshoot? 
Troubleshooting is fun? 
the only fun we have 

Good morning everyone, I have a question. I added the Hypeboss ( Which I love btw) but I tested alerts earlier and it does stay with the fake alert names. It did not reset to it's original state of the damage my viewers did. Is there a way to fix this?
@winged sundial Hello!
Yes if someone beats the boss
you can also reset the boss and replay alerts for it to get damaged to the point you want it to be
So i have to reset it and replay the damage people did to it yesterday?
@winged sundial yes
hey I just downloaded the app for Android and was wondering if it would be possible to get an early access code?
@silver verge The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
Hey ๐ where can i translate the message " just redeemed XY"
ahh found it
i'm blind <.<
@mortal basin That would be #helpdesk-selive
thanku
No problem
Hello there! I was wondering if there is any way for my viewers to see their loyalty points via chat command or I dont know... Do you happen to have such feature?
!points
โฌ โ
or !top for the actual leaderboard
make sure the default command named !points is enabled
and the bot is in your chat
@fervent nebula Please connect your Twitch and/or YouTube channel with Discord by going to โ Settings and then Connections here in Discord. https://streamable.com/eg92w
I was wondering if it is possible in Twitch, not Discord.
I am referring to Twich
we don't have a discord bot anyway
The connect thing is, for us to be able to see your channel and check if the bot is there.
Aaah...
yes 
There you go.
Yeah... ๐
How do I Go about getting an invitation code?
@jaunty widget The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
@fervent nebula So either remove it for now, to do /unban streamelements and do !ping and !commands in that sequence
doesnt reponds to !commands
Because the only command enabled on your channel is !ping
find the !points command and enable it
Now it works ^_^
Thank you very much!
Also, as a side-question, is there any way to change the text?
Except the language of the response, no.
I see. Thank you!
the latest update on SE addon for obs seems to mess things upp. It wants me to set up the bot. But when i do that the screens just turns purple and i have to exit and reopen obs to make it work again. Also it logs me out from twitch
@haughty talon Check in #helpdesk-selive. Others seem to get the same issue that you can read in that channel.
okey thanks ^^
hi
its mid october ๐
So if the HypeBoss isn't active on the current overlay, he doesn't get damaged?
Last night someone cheered on Starting Soon screen (no HypeBoss) but then I switched to main overlay (with HypeBoss) and he had no damage done.
???
ok so im having some problems with my obs
it didnt use to happen before but, my bitrate is going super high
with OBS.live? then go to #helpdesk-selive for the best support
I used to use SLOBS and somehow normal obs is using double the cpu % that slobs used to
while streaming the same game? did you change any of the settings?
because normally the CPU usage shouldnt be better with SLOBS than with OBS studio
ya, same game its doubled
slobs was using around 12% obs is going all the way from 25 to 40
hello i have a question please , how can i use a webm file for sub alerts ?
are you using OBS studio, or the SE plugin OBS.live? @lament blade
@slender flicker go into your overlay with the AlertBox, click on the little cog next to "subscriber alert" and then on "set video"
im using obs live
a window will open where you can upload your webm @slender flicker
I have a follower goal set up and it it off. It says that I have 10 followers when I have 36?
@hushed radish You can get to that page from activity feed -> widget data for future usage. Or from the overlay editor, go to data to be able to update your Follower Goal.
Much appreciated! Thanks for always being active!
No problem ๐ค๐ผ

@lament blade have you made sure to tick the "shutdown source when not visible" on all your browser sources?
I need an adult =3
I'm trying to change the alerts for my overlay but it doesnt feel like saving them, apparently
So if you save and trigger them the wrong alert plays? Have you checked your variations?

another thing then
i tried to set up a timer cus i was like 'yo thats useful' but the timer doesnt seem to want to timer
Yo
If you set a certain message count before the timer gets triggered the bot looks for that message count in the last 10 minutes before the trigger time
If there were less than the set amount of messages in that time period, the message wont be triggered
so that only checks in the past 10 min, not in the entire stream?
that would likely explain my problems. thanks again!
Exactly, it checks the past 10 minutes before the timer would trigger.
i thought it was more of an and/or thing, either x lines or x minutes, but knowing it checks both is good to know haha. thanks so much 

Trying to add the new Hypeboss to my stream and the boss image is not centered in the circle, how do i fix t hat
Can I get the early access code for the mobile app?
@celest frost The app is currently in closed beta, and is expected to be available to the public by mid October.
If you'd like to assist with beta testing, please fill out this form: https://goo.gl/forms/3DaiLckKDjeMAeVt2
Thank you







