#helpdesk-twitch
1 messages Β· Page 303 of 1
I think streamlabs is easier to use
That's up to your decision π This is the StreamElements discord server, if you decide to use us we are here to help
Ok
We can help with other stuff but I definitely wouldn't say it's our specialty
I really like streamelments though
Im trying to set up the chat games but i cant seem to find the code for them π¦
feelsbad
@unreal plaza ^
Hmmmmm how do i change the name of the chat currency
Damnnn you guys are soo fast β€

Ofc they are they are the best community ever!
New to the community would easily recommend to other streamers β€

So, silly question ... are there multiple shards or something that accounts are hosted on? Accessing my own dashboard, and one of the ones I have access to (impersonation) work fine, but the other just times out loading the dashboard and/or overlay editors.
@tawny pivot technical explanation needed ^
It just seems odd that impersonating that particular user makes the site break. Coincidentally, they're also having issues with their chat widget not working ... but the other two accounts work fine.
Is someone available to enable G2A for my account?
@tight harness ^
I'll do it now π
Done @fair rampart 
that was fast! thanks again
Is there anyway currently to trigger an alert of some sort from something like a ban? IGL is Thor... Ban hammer, I just see a situation I could take advantage of there.
I could always just make it triggered on my own. Just didn't know if that data was accessible by the bot from chat.
I think it is possible, definitely add that to our #ποΈ±feedback-and-ideas board I like it a lot π
you can make a store item, and then trigger it yourself :p
I like your style @gritty violet 
Lol yea the more I think about it the more it might be better as a self triggered or mod triggered thing. Don't necessarily want to bring more light on certain vans possibly.
@dense jackal added
Do we have a variable for game time? Just checking if I could add a game time for my !game command.
Current command is ${channel} is playing ${game}. But I want to add a game time variable (not sure if we have one)
so that it displays eg @runic bridge, sapphirereg is playing Far Cry: Primal for 9hrs!
can I get some help with my overlay widget?
@lapis sapphire ask how can we help you
@ebon forum I think I figured out my own problem
@runic bridge I think that ${uptime} is going to be the closest thing currently available
my follow goal was saying 345/400 when I only have 285 follows
I see that the goals need to be reset in the data section
I guess the numbers only add and do not reflect the real world count
yes, you can reset the session or edit all the data in the "widget data" tab @lapis sapphire
It's not possible unfortunately for us to pull the direct amount :/
so you can actually manually adjust the numbers
^
it is all good @dense jackal I will just make sure to go in like once a week and manually update the numbers
ty @ebon forum that is what I just saw hehe I couldn't figure it out all stream
@lapis sapphire yeah it is buried pretty deep, but once you find it, you remember where to adjust all the goals and total numbers.
yeah not too bad
I cant wait until the day when the chat is on the SE dashboard and I can run most of the stream from there π
@narrow coyote Thanks! Yeah, figured since I couldn't find anything specific for game time under the variables.
Random question, when you type !donate for streamelements, it pulls up msg "You can Tip to USER using this link https://StreamElements.com/USER/tip", how do we disable this command? it's not listed anywhere int he dashboard and i'm unable to disable it through chat either
@wintry relic It's a default command !tip - donate is an alias of it
now i feel super blind and stupid... thanks so much for your help! @clever mango !
Hello , does anyone know why obs crashes sometimes ?
I got some crashes report but idk how to read them ..
OBS discord would be the best place to ask
For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject
Thank you
Hi, is there any command in streamelements to take only positive amount of currency from viewers?
What do you mean
I saw that there's command for giving points like !addpoints
and if a viewer has 100 points, you can do !addpoints -100 to take the 100 points
but I saw that you can also do !addpoints -500
but doesn't give any specific output saying that it's over the maximum points that the user has
but whats the problem, it should just set their points to 0 either way
Hi @narrow coyote 


Is there any plan to ever pull twitch chat into the ground control app?
@gritty violet yes, and there are other exciting things in the pipeline as well

@marsh spindle what do you need help with?
@marsh spindle Here is a guide on how to setup the most essential tools for streaming from your console, while using StreamElements tools without involving a Capture Card! It's easy to do, take 4 minutes to read and 10 to 15 minutes to setup!
Read all about it here: https://blog.streamelements.com/how-to-stream-on-console-7b620b1c46c3
Going through the themes gallery looking for a theme with a camera overlay that's NOT 1920x1080. My device default resolution says 2304x1536. Which is a bit strange as it's a 1.50:1.
I really love the camera Life overlays (Pink, Blue, Purple, etc.). The preview image looks like a 4:3 ratio but when using it it's 16:9
most of the themes will have a camera frame in both 4:3 and 16:9 as 2 separate elements, the one that is not used can be hidden or deleted. There are no stock overlays that have an aspect ratio other than 4:3 and 16:9 as these are the standards
I would suggest trying to see if you can use a custom resolution for your cam so you can set it to a standard output that would fit in either of these aspect ratios
See that's the problem.. when I create the Pink Life as a new overlay, the 4:3 camera frame is no where to be found. It's not hidden, it's not in the list at all.
What overlay? I dont see any named pink life in the overlay gallery 
Pink Life Overlay under themes, it's a "variety" theme
I am looking that the theme gallery, if I do a ctrl+f for the word life, the extra life is the only theme that I am finding with life in the title
Wow, sorry, let me look into it
thanks 
That is odd, the preview for sure looks like 4:3, but there is only the 16:9 in the overlay itself. If you want a 4:3 frame I can try pinging someone from the staff that handles the art, she can usually provide the image to add
That would be fantastic, thank you!
no problem, she might not be immediately available due to the time zone she is in, but I will ping you once I hear back from her 
Anyone here ever exported their own alert animations (such as that done in After Effects)? - I export with alpha layers intact, and even convert it to webm already as well - but it is never transparent in SE
Do I render it with the green background instead?
as far as I am aware the common approach is to render out as something like a mov that is rgb+a, and then convert that to webm
what did you convert it with? are you sure the alpha was preserved in the conversion?
Exported with After Effect CC 2017. 1080p60 file was then converted to Webm with Adobe Media Encoder, alpha layer included, to a size of 28mb
I made a more intelligently compressed version to 7mb
Same rules though
hello is there a stream elements community on twitch?
This is the converter recommended by one of the SE staff artists https://convertio.co/ This is what she said in the same post for someone that had black instead of alpha if file have transparent background he must render as RGB+Alpha or it will have black background
Yes, I'm aware of how to preserve alpha - These files are exported correctly.
I will use the recommended link
tagging a channel does nothing but link to it. What leaderboard are you referring to?
Oh, I'm sorry. @narrow coyote The leaderboard on the right when you open up the donation page. It says yearly leaderboard but is there any way to change it to monthly?
Not at this time
Ok, thank you.
Hey everyone, my Timezone is +12UTC. I canβt seem to figure out the ${time.timezone} syntax to get the correct time to display. Any suggestions?
anyone know if i can have someone help me create my own stream overlay ?
Hello I am moving over to SE from SL. For some reason ( I am sure I am making a mistake some where) But the Sub Alert doesnt change from the place holder gif when I ad new media. All the other alerts do change.
HALP!
@high hatch Check the variation settings, by default there are 2 variations for sub alerts
@elfin juniper check #art-marketplace
ok will do
@nova knoll Check the pinned messages in here, there is one about time zone conversion
kite, why commmissions just curious ?
anyone here can help me figure out how i can add the leaderboards to my twitch bio section?
I assume you would need an artist for creating a custom overlay
@narrow coyote sort of yeah but at the same time not anything to out of the ordinary ya know
ok, but if you need custom art for your overlay, that is the best place to find an artist here
anyone here can help me figure out how i can add the leaderboards to my twitch bio section?
@narrow coyote Fantastic news, It will save me tons of headaches and the need for another monitor with how i have my setup going currently lol
@warm monolith We have an extension π let me find the link to it
thank you @lament blade
yea i figured it out thank you
now just trying to figure out how to move panels around
@lament blade eu escrevi meu problema no lugar errado desculpe nao tinha visto
@lament blade eu atualmente uso o streamlabs chatbot e a extensΓ£o para os viewrs terem os jogos na tela e ir farmando pela sorte os pontos. EU ME INTERESSEI muito pela store. Existe alguma forma de integrar os dois ? Pois eu sΓ³ achei como importar os dados do chatbot
e antes de mais nada obrigado rs
@lament blade entao eu estava vendo uns overlays no site mas eles nao estao marcando meus ultimos follows
e tbm os alertas nao estao funcionando
@dreamy atlas Promotion is not allowed Please read our rules at the top of general
@dense jackal my sorry about that thatβs you fault
@stoic cargo nao, nao tem como juntar os dois π¦
@gilded gull nao esta funcionando no obs ou no browser?
Ummm... guys I think the Stream elements Panel is borked when it comes to countdown again
next stream scheduled for Monday 11am EST - Panel is showing 1 DAY 13 hours remaining
It's added an additional day
that is a known issue that is still being worked on
K!
Any chance in the future of being able to customize the colors of that thing at all?
@lament blade no obs e nem no browser
eu abri no browser pra testar e nao funcionou ai coloquei no obs tbm nao funcionou

Is it possible to have changing logos on my overlay? if I'm making any sense.
You the real mvp. @pine hemlock
voce esta testando os alertas com isso? @gilded gull
Is this possible with Stream Elements? Looking to have a store item display on screen (prompts an image) for a set duration, and then go away. Rather than having this image put up and taken down manually on my end, I'd like to automate it. Can I do that?
We have a store redemption widget @cobalt kindle that does this exact thing. Unless I am misreading your statement
So i.e. someones redeems item, you want the alert to show for 15 minutes?
Or just display the image for a long time, then not show it for a while
Yeah... so the short story is...
There's an image that has become a bit of an icon for my stream (a photo of my dog)
People claim the portrait on screen for 50 points
... I have to manually enable and disable the source in OBS currently.
Can I make it just show it for me... and then it goes away after like 15 minutes?
- Also follow up, if that is possible... can I have it appear in a custom location in a separate alert box from the other alerts?
So we have a widget that does that our image rotator widget but I think the cap is 2 minutes
I'm testing
and yes to your follow up
So you can have it not show for 15 minutes. But it can only stay up for 2 minutes (max).
Ah. I need it the other way around!!
π¦
I'll work out another solution on my end. Maybe there's a script I can run locally to make it deactivate after I turn it on or something - on my end
Thank you for your time
Unfortunately that's the maximum amount for our image rotator :/ sorry I couldn't be of much help 
Timing it on the stream deck works actually.
Multi actions. "Activate > Delay 900000ms > Deactive" triggers on a single button press now.
... still have to press it manually
But it's a lot better than before.
π
Awesome π We're trying to get elgato to integrate with us. So hopefully we could do some really cool things in the future π
drools
Only left to make my life complete then is allowing me to customize that panel extension with colors that actually match my theme
Well... that an event triggers with the bot... but, yeah.
π
Goodnight
Hello guys, I have a really weird issue going on right now
Hello @full jay what is the issue?
Hey @cedar fulcrum , if I access SE's website normally from any browser, I can't see the dashboard, but if I use a VPN, I see it fine.
the website wasn't loading correctly for the past 30 minutes or so, so I thought it was my internet
I've done some digging and figured it has something to do with cloudflare
Where are you from?
but, how am I supposed to see it using a VPN but not normally
I am from Morocco
and I researched if my ip address is blacklisted, but it is not
What browser are you using?
I am on Mac and use(d) chrome, firefox and safari
the later two i only use for benchmarking
Please make sure you enabled your cookies
at first i thought it was my browser
of course they are enabled
this is the weirdest issue I've encountered during my 20 years of internet use lol
lol
If it works fine with VPN means something on your Internet is blocking the site
I want to point out that the captcha is appearing on every single website I visit
and as I mentioned, I did the ip check and everything to see if any bad activity is coming out of my network
but nothing
also, I am on mac so I really don't understand what's going on
Can you click F12 and refresh and show me the Network page and to see the error you receive?
I open the developer console, right?
First lets see the "Network"
How can I copy a overlay and use it on OBS?
@warped ledge To add your overlays to OBS, add a new browser source in your scene. Paste your overlay URL in the browser source properties, set the dimensions to 1920x1080 (unless you changed them on the website), and :ballot_box_with_check: βShutdown source when not visibleβ https://youtu.be/KDvLynUqXI4
thanks
Hello, do you have any good guide how to setup your discord server for streaming ( bots, channels, command etc.) ?
Not for discord server no, only for twitch and broadcasting systems
i recommend asking in #general-chat since its about discord π
Where do i find my JWT Token to setup the desktop app?
@sand meadow You can find your JWT token on your account channels page: https://streamelements.com/dashboard/account/channels
(Don't forget to click on "Show Secrets")
Is there an easy way to enter the JWT Token into the bar? i cant copy and paste it
When you are on the SE website and the JWT token is showing, my suggestion will be to highlight the text and hold left mouse button down while dropping the text into our ground control app
Ctrl + C followed by Ctrl + V does work btw π
Double click JWT token field to highlight it. Right click with mouse -> Copy text
(Or if double click doesn't mark entire text, left click drag mark it
)
So, Ennopp's channel hype cup doesn't even work anymore. https://www.twitch.tv/ennopp112
No bits go into the cup.
Using commands dashboard on a low resolution will make the edit and delete button not appear at all, unless I zoom out to 67% (1366 x 768 resolution)
@winter vault Thats a known thing and can't be averted if the command page looks like this:
So use the grey scroll bar I marked
Is there a way to have a command without the ! at the beginning?
For a custom command you can add a keyword
ahh! thanks π
Is there an integration between Streamlabs and any kind of merch store? π
Ask Streamlabs 
OH FUCK, sorry π
look, I'm still on my way over from there
it happens, k? π

I meant StreamElements
As for us, are you referring if you have a merch store, that it triggers an alert on your overlay?
yes!
afaik, we don't have anything like that...
I'm so sorry π
but its a good idea which you can toss in our Ideas board
its all shits and giggles...and dank memes 
so no harm done
Here is the StreamElements Ideas Board: https://strms.net/ideas
So toss your idea for a merch store widget above ‴
Also afaik there are a TON of merch stores out there that provide streamer merch stores, so it would be a bit of a headache to kinda integrate their stuff...if they have open APIs to work with @buoyant onyx
Unless they provide custom code for their own type of alert
@zenith widget the competitor that shall not be named π has an integration with only a few (I think only one or two?). Might be an idea to just talk to one or two, and have them as like some kind of "official SE partner" or so.
how do i set up the !gamble setting on loyalty points
i see the raffle and bingo but no gamble
https://merch.streamelements.com/ I was given this 
hello?
oh hell yeah
Thank you so much i've been like racking my brain on it and never saw that
@zenith widget is that under the chat commands once its enabled?
also sorry for being impatient lol i'm mid stream trying to figure this out
Yes in the default commands
Hii, can someone tell me how I do !session, so people can see my session id
@cursive sable Hello, could you give some more details, like what game you want the session id command to show? π
Monster Hunter World
As of for now we don't have such for Monster Hunter World, except CSGO,PUBG and Fortnite
BUT
i recommend adding it to our ideas forum
Okay thanks, will do
@zenith widget It doesn't really help, if the command list is big, I have to scroll all the way down to be able to go left-right and then up again and find the command I want to edit/delete.
If you place your mouse on the list and hold down SHIFT and then use the scroll wheel, then you can move side ways π
Ok so i have been testing this out rigorously, and I know its crashing, but I can't seem to find out why. When I use OBS and change scenes without using the overlays from Stream elements. The stream is fine. When i change scenes to one which has an overlay the game crashes, without fail. So i am wondering if anyone can suggest what I can do. I have also posted this on teh OBS forums but have received no luck. https://pastebin.com/VrvVSb7w
yeah the crash report is a MAC crash report.
its the crash report thats generated once the crash happens
Also that file gives some sketchy CPU thread addresses 
so OBS is crashing and MacOS generated it?
Ok, so get an OBS log rather then an OS log
yup
I just made my own OBS crash, while trying to load an overlay, but in the middle of the load i closed OBS and it gave me that it crashed
yes that an OBS log
Is that the full log? It seems cut of at the end ending with an open (
gonna try and crash it again
When I made it crash my self, I got this in my log:
16:32:31.821: Switched to scene '(null)'
Well only thing I can suggest as its not obvious to me(or I assume anyone in here)
is to try their Discord, then the forums
For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject
Aah there we go it looks more full now
yeah the auto upload feature truncates the log file
It doesn't look like its switching to a null scene like with me, so maybe its a MacOS and OBS related thing issue and your best bet is to ask in their Discord as you are more likely to get a faster answer there
then their forums 
ok thanks
At least i learnt how to find the proper crash file π from @zenith widget

How do I change this image on the tipping page (or just on SE in general)?
okay, I need to come back here again. I still haven't managed to make the custom bot name work π¦ someone please help π¦
@knotty warren Go to your profile page (https://streamelements.com/zlawheadplays) and there should be a camera button on the profile pic.
@buoyant onyx Do you use Ground Control?
yes
Hello, is there a way that the bot will announce in chat if someone raided,followed, hosted, donated?
@buoyant onyx Are you on a Mac?
no
@pulsar gulch Yes, look at the modules for the bot -> Chat Module is the one you are looking for
Change the name, turn the custom bot name on, back out. Go back in, turn it off, then back on again. Refresh your chat. Test the bot.
@zenith widget thank you
@pulsar gulch https://streamelements.com/dashboard/bot/modules
@knotty warren uhm...that was a bit too quick π
@buoyant onyx did it work?
what name should I change?
The "Custom Bot Name"
So you haven't done one of the steps then
@buoyant onyx Custom bot name requirements
- StreamElements bot modded and in chat
- Active overlay with alerts
- StreamElements tipping page in the panels below the stream (!panels)
- Create a twitch account for the name you want to use
- Ground Control app must be running
Steps to enable custom name
- Sign in to https://twitch.tv with the bot account
- Install and run Ground Control (!gc for download)
- Visit https://twitchapps.com/tmi/ and generate an oAUTH token
- Copy/paste everything in the box to Ground Control oAuth settings and enter the name for the bot account
- Restart Ground Control (custom name may take a few minutes to take effect)
I have done those steps, @zenith widget! But the box for the oAuth settings doesn't show up
If its not showing up, then you have not done one of the steps. Did you place your JWT token as well?
Or you are NOT on a Windows OS
The bot is modded and in chat. I have an active overlay with an AlertBox, I have the tipping page in the panels, I have placed the JWT Token, I have the GC app, I have done ALL OF THIS.
and it still doesn't work π’
Have you turned on the simple mode for GC?
compact mode*
now I have
this is gonna sound stupid but, return to non compact mode and try to scroll down for the oAUTH token field?
but the compact mode doesn't change anything. GC looks the same either way
do I need to start GC as admin?
no, but you can try
okay, yeah, that didn't help either
all I see on GC is: a list with all the activities, "0 pending approval" and a box with checkmarks for Followers, Subscribers, Tips, Hosts, Bits, Redemptions and Raids.
So you are saying, you went to the settings tab and added your JWT token, but when you are in that settings page, when you scroll down you don't see the oAUTH field?
yes!
all I see in the settings page is: "Authentication" (JWT Token is in there), "Keybindings" and "Other"
oh, and version number 1.4.3
@lament blade desculpe tive que sair mas nao e por ai nao e pelo proprio obs mesmo
Coloca a resoluΓ§Γ£o em 1080p no OBS tambΓ©m
eu uso o streamlabsOBS muda algo ou nao
can you send a screenshot? @buoyant onyx
Ah deve ser isso entΓ£o, esse programa ai nΓ£o suporta tantas coisas como o OBS normal
vou tentar no obs normal pra ver se e isso mesmo so um minuto
Acho que esse era o problema π veremos
Hi, guys do you know any app that allows to play sound when pushin a hotkey. I would like to do a'la streamdeck by my numpad
You can have a sound command or a sound effect store item
But not something that fits your description, that i know of
ok

@lament blade of what exactly? GC?
@lament blade nao e esse o problema
eu testo os alertas
vem os meus alertas que eu modifiquei mas nao marca tipo ultimo sub ultimo donate
ultimo follow
@lament blade should I put the screenshot in here or via DM?
Here
aquela opΓ§ao ali e pra deixar marcada
sim
that's my GC settings page.
sim @lament blade esta igual a imagem
mas olha vou mandar print
nao marca nem follow recente
nem sub
fica em branco
hold up @buoyant onyx looking into it
Pode mandar print de como aparece no browser? @gilded gull
@buoyant onyx you are SOOOO close. The link you put on your donation panel is incorrect. it needs a /tip at the end of it
I can't believe i missed that scalper 
same
haha, those 4 characters will make all the difference
@gilded gull qual o seu twitch?
Jonzin_Safado
vc diz aparecer no obs ?
sim
can I use my streamer account for the bot or do I need a second account?
as doaΓ§Γ΅es nΓ£o estΓ£o aparecendo porque vocΓͺ nΓ£o usa o streamelements para ela
vocΓͺ usa streamlabs
up to you @buoyant onyx you can use yourself or make another account for it
o streamelements tem alertbox ?
tem, estΓ‘ nos widgets
omg it actually works π I'm so happy now 
thank you so much, everyone for the help π
Hello I need help
@open reef state your problem
Well, I am trying to stream but it is so laggy
it just teleports from thing to thing in my fortnite gameplay
I want to be a streamer
I lowered the bitrate to 1800
@lament blade aonde eu encontro meu jwt token ?
@open reef is it a bitrate/upload/download problem? or is it a computer/CPU/GPU problem?
Im not really sure
@open reef open up your Task manager
do you have dropped frames when you stream?
and see if your CPU/GPU are hitting 100%
no, my game was running smooth
then it is your network
I had that same issue when I played Doom
check speeds and check what your internet plan is
My CPU was capping, which caused OBS to not encode
and 97 percent ish gpu
@open reef are you encoding using GPU or CPU
Im not sure, I am not a very technical person
Can we voice talk instead of type?
Im in voice support right now
@weary mist how did you fix that issue, just so I know for the future? Because this might be what happened to my CPU before I factory reset my whole computer 
we have a metting in a few minutes, no voice support for now
@open reef What are your PC specs?
Intel i-5 processor
@open reef check your network please and tell us the internet plan you have
We need as tech info: CPU(name and generation, not only i5), RAM, GPU
Also upload speed
Provide that we will tell you why your stream is laggy
well, okay, that's one way π
gimme that new CPU 
my CPU:
I actually already upgraded again to a ryzen 7 1700x
lol
So I have an i7-6700k laying around
dualPC setup is the way to go xD
for a single PC streaming setup, Ryzen is the way to go
i5-7400
when you have the cash and space
can't decide if I want to stuggle with a dual pc setup, or sell the processor
Gift me the CPU 
xd
@weary mist single PC is simpler, way simpler. dualPC is tricky even for experienced people. get a threadripper, those are really cheap now
@weary mist we had the 1950x threadripper for around 600β¬ here
8GB RAM
fortnite
fornite, any others
what is your GPU 
@lament blade aonde encontro meu jwt token ?
@open reef task manager is your best tool
but what GPU is it
it does not matter, he has teleports and other lags while FPS are fine, this is a network issue
Can you check your encoder settings? Is it encoding in NVENC or x264
Where can I check?
@ebon forum It is his stream seeing it, the game is fine
Yes that is right scalper
which means it is the CPU skipping frames
My game works great
on the encoding
Except when my friend sees the stream...oooof
it doesn't show up as dropped frames
@weary mist dropped frames are network issue, not a CPU encoding issue.
not dropped frames, just not even encoded
doesn't make it to the network phase before they are gone
So how can I check/fix?
tell us the internet plan first
and do a speedtest here http://www.speedtest.net
we need upload
@open reef you can speed up the encoder, this will reduce the CPU usage. Best way to fix is upgrade CPU. other things you can do is to reduce browser source usage, stactic overlays, little to know images, light weight alerts, no kappagen/hypecup
download is plenty fast
no seu perfil @gilded gull
that upload is double what mine is
ok
@lament blade mas para aparecer eu teria que pegar um link nao e isso ?
para colocar no obs
e add a alertbox
nΓ£o, Γ© tudo no overlay manager
entendi
I found a video and instead of using 1 processor
I can use 4
Which will greatly increase my cpu

β€NOTE - This video is a joke, but I have switched to only making REAL tech videos, see some here βΆ https://www.youtube.com/playlist?list=PLFr3c472VstzAUSTygS...
if your cpu is not multi threaded, you can just magically get more performance out of it, also β€NOTE - This video is a joke, but I have switched to only making REAL tech videos, see some here
@lament blade desculpa estar fazendo tantas perguntas kkk
mas quando eu estou editando meu overlay e pra aparecer meu ultimo follow neh
?
coming in again with another problem! Why can't I see the Hype Cup in my OBS, when I can see it in the overlay editor? π¦
how long have you waited, sometimes it takes time to load. Also check to make sure that the browser source is above everything else
the browser source is literally the only source in my scene right now π
and I've waited at least 30 minutes
and just to verify, what version of OBS are you using
21.1.2
is the resolution correct?
yes, everything is set to 1280x720 - OBS, the overlay, everything
Im having trouble with the streamelements extension on twitch. I've tried every thing, and yes my browser is allowing cookies and I've tried to load it without my firewalls on. The extension on my twitch channel will load for my viewers but not for me. I've tried clearing browsers cookies and uninstalling/reinstalling the extension on my twitch. I even disconnected and reconnected my twitch and streamelements to try to refresh it nothing is working.
@buoyant onyx so you made a new overlay at 1280x720, and this is what the source is set to? If you DM me your overlay URL I could test it on my end
yes, exactly. Alright, gimme a sec π
Also, my other extensions are working fine.
@unkempt laurel I would suggest to log out of SE, uninstall the extension(log back into SE OR) install extension, log back into SE
Playback Rate: 1797 Kbps
But its working fine for other people?
If there was a connection issue wouldn't people have trouble seeing the info
Sometimes its case by case
I've tried relogging like that and uninstalling a billion times but I'll try it again. o.0
ok, from your initial way of explaining what you tried it did not sound like you tried uninstalling the extension

"and uninstalling/reinstalling the extension on my twitch"
@open reef Your CPU is fine, Cryonic said that you have a decent upload
with 1800 bitrate you can't encode properly
so what should it be at
Also what is your Graphics card and what encoding are you using?
It should be microsoft intel graphics
you what?
Right click your desktop
Display Settings
Scroll down and click "Advanced Display settings"
I would actually suggest the OBS discord at this point. They have more knowledge when it comes to those things.
Can you open your start menu, type device manager?
the obs people might be able to help better but i doubt that card is strong enough to handle playing a game and transcoding at the same time
Ok here are 3 things you can do:
- Buy a proper GPU
**2) Make sure your MONITOR CABLE is pluged into your GPU if you have a GPU - Don't stream with that INTEGRATED MOTHERBOARD GRAPHICS!**
an i5 with integrated graphics is not designed for a single pc streaming setup
yeah
didn't he say that he has a dedicated GPU? me confused now π
He never did, because you pushed him to tell us his internet speed 
dedicatedly integrated π
well, he might have one, just the monitor hangs on the motherboard
which is why I asked for the decive manager -.-
perfect, can you send me a screenshot?
dont the motherboards usually disable onboard when you install a dedicated?
Expand Display adapters and send screenshot
not always
@chrome wolf not always, mostly they work
you can normally swap between them pretty easily. too easily
@chrome wolf If you plug the monitor into the dedicated display port of the monitor, it will ignore the card

expand display adapters
π«
no streaming with intel iGPU
ok, so you only have integrated. I recommend checking out getting a dedicated GPU. a decent one can be pretty cheap
and help a TON
1060 with 6GB minimum
could I have a link to one that could be useful?
would I have to put the gpu into my prebuilt?
need to know more about your build
and you need some infos on the case and PSU to find out if it fits
@chrome wolf His CPU is i5-7400 and 8GB RAM
PSU is going to be very important for adding a new GPU
most prebuilts have low wattage PSU, especially if we are talking something you can find on a shelf at a store like Best Buy
case dimensions too lol cant put a card in if it dont fit π
‴ you can get a nice 1070 mini if the case is small
@open reef what brand/model computer do you have?
its a dell
you're getting a dell dude!
What was the pre-built, where did you buy it, was it online or in store
online
ok, do yo uhve a link to the item?
do you know the model?
usual;ly its on the case somewhere
hmmm
model=inspirion
might need to do some manual measurements
right click the start button, and click system
most OEM's have the model information in there
Do you want my model you said?
yeah, so we can look up specs, give you the most informed recommendation on the GPU
This seems shady
lol
Wanting to know all my pc info
well you dont have to give it to us you can just look it up yourself just trying to help
Just to hack it lol
info like your ip address would be way more helpful for hacking
windows is windows your model of computer is irrelevant
My model is inspirion 3668
oh yeah def gonna need a mini
yeah, case is small, mini would be recommended, I am just struggling to get the exact wattage on what the PSU has out of the box
I think its a 240 watt, at least that is the closest that I could find that seems accurate
yeah 240w ouch
so could I have link to a gpu that could fit inside a mini case? Because the ones I am looking at people say they could barely fit it in a mid sized case
the psu on that is probably odd shaped to oso upgrading will be difficult
yeah, most cards you would want will require 400 watt
@open reef your PSU is not even close to powerful enough for a better card of any kind really π
Ok Ill just wait, I understand
like this guy for example, https://www.evga.com/products/product.aspx?pn=06G-P4-6163-KR has 400 watt listed as required
you could try contacting dell, to see if they sell a power supply that would fit, but if they have not changed their ways, upgrading it take a bit of effort to cut all of the cable binds they have in the case
I know this from a lot of first hand experience gutting prebuilts from all OEMs
anything that doesnt require the extra power cable (like a 1050 or something) probably wont be powerful enough to play and transcode at the same time
he won't need the GPU for ENcoding
Theres no audio on my overlay
(transcoding is done on twitch end) @chrome wolf
Is there a way to fix no audio?
Depends on if the audio is coming through in the browser or not
its browser source on obs
and if you have audio set up in the overlay. And I said browser, not obs
go to the source link manually
yea theres audio
if you can hear it in the browser, then it is an issue with OBS playing that audio. you would be best to ask OBS support for that
!obshelp
For the best OBS support, please join their discord where OBS devs and support volunteers are available all the time discord.gg/obsproject
so you are not using a browser source to add your overlay?
no I am
the audio should just be played through the default desktop audio source
maybe you accidentally muted the audio for the browser source?
do you get other audio from the desktop audio source? because sometimes OBS can have issues hooking into the audio drivers
like if OBS is playing through speaker bar, but you are listening with headset
nope only one output
Recently upgraded my computer. running a Threadripper 1950x, when i stream at 1080 60, my stream is 100% stable, but when i turn my stream elements overlay on, stream immediately drops to around 22 FPS ann becomes choppy. Any idea why? toggling streamelements browser source on and off makes it quite obvious it is a stream elements issue
@sly moat I'm not support, just a fellow user, but what is your CPU usage when that occurs? (Ctrl + Shift + Esc)
it doesn't change oddly. never seen my CPU usage go about 60-70% so i don't think its CPU related. I tried doign 1080 30 stream, and the same problem occurs when turning on Stream elements source (drops to 20-22fps about and is very choppy)
also, what do you have running in your browser source (kappagen, hype cup, etc)
^
the process to look at would be the cef-bootstrap.exe, as this is what the browser source is using
browser source is just follow alerts etc, and 2 scrolling tickers of recent follows adn recent donations
as a test, can you try disabling the scrolling text
im not home right now (probably should ahve waited to ask here until i was) but i can definitely try that tonight. Do you think the scrolling text is the main source of the porblem?
yes I do, a few people, myself included, have had issues with scrolling text. I cannot use scrolling text on my 2700x without serious frame loss
Same ^ When I started using SE, 3 of my scenes had scrolling text. When I turned them off, the browser source (cef-bootstrap.exe) was far less CPU intensive. Even if your % isn't peaking, it could be making your PC work harder than it should for that process, which is causing your FPS to suffer.
thanks for the all the info! I'll run some tests when i get home from work! Hopefully that solves everything. Unfortunate that i won't be able ot use scrolling text. especially since i do a lot of charity streams where scrolling text is very useful but not the end of the world!
Check to see if there is a difference between scrolling with the "recent" widget and a latest widget
I guess my quesiton pretty much gets overlooked. 
there is also a cool widget in #widget-share that shows different latest events, might work as a replacement
it wasn't overlooked, it was answered, and we did some testing, it just isn't something we have a lot of experience with @unkempt laurel
it honeslty is something I haven't heard of happening before
I was directed to this discord for help after emailing support 
because this is our primary support location
there are occations that unique situations happen, and this is one of those weird ones. I didn't respond because I am hoping that someone that knows more has a better idea. You have done everything I would have suggested

this normally helps too: (β―Β°β‘Β°οΌβ―οΈ΅ β»ββ»
it calms me to flip tables, though I avoid doing it at work
I guess I'll let you know if it starts working and what I did.
If i dont kms first.
One thing to check, if you open the developer console on the page, we can check for errors
F12 then you should have a window pop up, and click the console tab
How do I know if something is wrong w it
it should show errors if there are any, if you have errors, please post them in here
or use the snipping tool and grab a screenshot, like so
yeah, that works, I see some errors related to the extension
D:
oops
its ok, I DM'd it to kite π
it's showing different errors now
I need to post again D:
wait maybe not let me double check
no it's same
ok
:/
I hope it can get fixed
im not sure if it has been asked yet, but what browser are you using to view it?
are you running any ad-blocker?
I already tried to disable it
have you tried in an incognito window?
lol


so, it seems you might be experiencing a bug that isn't super common, which is causing the extension to throw those errors. It is a known issue, its just a weird issue that doesn't effect everyone, so its difficult to track down
There should still be hope, as the issue is being looked into
There is an error on failing to load the chat stats, can you try to disable the chat stats on the extension, just to see if we get any different behavior
So I had chat stats as default, since it's the main reason I wanted to use the extension in the first place. I made it not the default and everything else works. But i tried to tab over to the chat stats page and nothing happens
Hmmm
Like it won't even click over to it
When i look at it in the browser it says page not found too
streamelements is trolling me
Ok, did you change your twitch name at any point? That could be the problem, your chat stats would just need to be migrated if that is the case
I've changed it a couple times yeah
When I try to do certain things it says "The channel you tried to add is linked to a different account"
Idk if that has anything to do with that
No problem
hello
I have an issue with tipping. When I receive a tip, the latest tipper widget doesnt update.
@tacit ridge Which of your overlays has the widget that is not updating?
Hello guys , if I stop my desktop audio .. the alerts are gonna stop too ?
@pulsar gulch by stop you mean mute the desktop audio in OBS?
yes
the alerts will be muted then
any sound that plays through your default audio device
usually it means all sounds that you hear will not be heard on stream
@clever mango my main overlay.
Was your latest tip sent through your streamelements tipping page?
Yes
however for some reason stream labs OBS tried to put it throught their widget. I since then went back to studio OBS.
Reimported the tip and it shows up.
BUT in the DATA field on my main overlay it doesnt show the latest tip
So the tip from marmaladekitten was imported?
yes
I then Replayed the tip so it would show up on stream.
and it did, but it didnt update my trip widget or my latest tipper
Ok, that's why it's not showing. Only tips that go through the tipping page will update in the widget. You can manually edit the latest tipper here: https://streamelements.com/dashboard/session
gotcha. thank you!
hello! I am in need of assistance. does the variable ${random.emote} only return back the text string for the emote or is it suppose to show the actual image of the emote?
it should return the proper text string of the emote, which twitch chat itself converts to the image
Another question, yβall. I'm wanting to be able to switch between scenes in OBS but in my experience every time I refresh the overlay source (i.e. if you disable it when you switch to avoid double alerts) the hype cup gets emptied and starts from scratch again. is there any way to avoid this? I'd like to be able to keep my hype cup progress during stream...
@cedar lynx the cup will need to be on it's own overlay and not set to shutdown
@clever mango ahh okay. does that end up affecting CPU % or does it all end up evening out?
@weary mist but it's not T_T am I doing something wrong? I have !boop set to return: οΌβΏ Ν‘β α΄β)γ€βββ«γ»oγ${random.emote}
don't judge me btw lol
It will remain running in scenes where it's not showing so you can expect an increase in usage in those scenes
hello my donation widgets and cheer widget wont work they keep saying -0 but i know for a fact i have gotten donations and cheers
for instance my top tipper widget on the overlay manager says Top Tipper: no data
@sick trench what period is selected for the top tipper widget? Session, week, month, all-time?
all time top tipper
And you receive tips through StreamElements?
oh boy i think i forgot to register my paypal with streamelements where do i do that and get rid of streamlabs
@severe trout im testing it
From the dashboard click on Tipping Settings in the left menu
okay will my donations from before go through and show on the widgets or will i have to receive more bits and tips for it to show
You can import your tip history from Streamlabs by clicking on Import and then Streamlabs. This will populate some of the widgets but the recent/latest widgets require the data to be processed through our tipping page
@severe trout It is some sort of interaction between the characters and the emote that twitch doesn't like. I added a . between the variable and the last character, and it started working
@weary mist ahhh my hero! Thank you π

I need some help settin up my points system, I have the command working and everything but I donβt know how to make it so people start receiving points over time
so i clicked on import and now it keeps saying an error has occured @clever mango
@lament blade check the Loyalty Settings part of the dashboard
Oh ok, thanks mate π
@sick trench Open both dashboards (streamelements and streamlabs) before importing
two different tabs
okay awesome thank you!
so back with a new issue lol.... trying to run a giveaway.... and while I have it on my overlay as active... the only way people can join is through the page not chat. !ticket does not enter them
Um
@turbid finch check your default chat commands, and that the !ticket command is turned on
@lament blade !quotes add dnsfiuabfvyuaknbcluiw -Scalper
it was !enter that was not on... couldn't find a !ticket command lol... should be good now thx!

is it possible to make a command that takes away a random number of loyalty points? my streamer named his loyalty points beers and he wants a command that people can use to "drink" a random number of their points
There may be a way, but it will involve a bit of coding and API usage really(and a hosting)
poo, i know nothing about that lol thanks anyway though!
@errant fractal An idea poped up in my head. You can have a command that picks the random number of beers and then subtract it from the person. Example:
!DrinkBeer
With response: We have $(random.pick '2' '3' '4 '5' '6') bottles left
And then place an alias on the !addpoints to be for example !chugbeerbottles
ooooooh i think i can work with that. i'll try it out, thanks! β€ you guys are awesome
Is there anyone in here I can talk to directly about an issue I'm having with Stream Elements?
What is the issue?
You can talk to us here
The tipping setup page is utterly blank
Nothing loads at all
Everything else works but that
Are you blocking cookies?
No, I allowed them manually
Ok, Open the dev tools(f12), refresh the page and go to console. Are there errors?
Wait, you are on Chrome, right?
Okay that's weird
I pressed F12 and it loaded
Been reloading for a while and nothing, but with the console open I can see the page
Stupid computers >.>
thats normal
Hahah
Are you a StreamElements all-in-one streamer and interested in stream promotion when you go live? Please fill out this application https://strms.net/sellout and if you meet the 3 requirements posted in the :pushpin: pinned message in #welcome you will be added to the stream announcements.
@runic oasis
Hello people I was wondering if anyone could help me with the tiping settings ?
what do you need help with?
Im trying to connect the other payment method not the paypal one
but whenever I write the stuff down it says connection with G2A Pay failed
do i need anything specific ?
So G2A is enabled with your account but for some reason your account is not connecting?
how do u enable that ?
Im totally new just so u know hahah
like I have no idea how you connect ur G2A with ur credit card so the tipping will work
do I need to go at g2a first connect smth then come back to streamelements and set it up or is it another way
you can do it either way
so, do you have a G2A Pay account, G2A Pay is separate from G2A
I set my account up first on g2apay, then came back
so u need to put all ur bank information in g2apay
then come back in streamelements right ?
as long as you have the account created for it to receive money
you don't have to have the bank account set up right away
@lofty arch I would suggest to watch this video: https://www.youtube.com/watch?v=CXAndapQCK8&t=0s&list=PLCDDKlFdScbEwdx5AntcQIS1InkFJwHtv&index=18
@zenith widget alright β€
@split sinew for raids, not yet, but sub bonuses are done in the loyalty settings of the dashboard
hey! anyone know if i can alias the !quote command?
i only see an option to alias !quote add/remove
so if i add an alias on that, will that change the base !quote command too?
okay perfect
@weary mist all i see is host, tip and follow?
@split sinew did you recently get affiliate?
you are not affiliate
until you get the ability to get subs, the settings for subs will not appear
tyty @weary mist it worked! is there a way to see the entire list of quotes somewhere to edit? juuust in case someone decides to get a little too happy with the add feature?
not yet. Soonβ’
Hi I'm trying to start a twitchon fundraiser with a goal of 2000 but its starting out at $250 instead of at 0. Does anyone know how to reset the starting number back to 0?
https://streamelements.com/dashboard/session then go into goals
No problem, this guy is a little hidden on the activity feed page. You can also get to if from the overlay editor under the widget data tab
just wanted to say this, you guys are amazing and keep on doing what u do β€
can i add the bot into my discord? not sure just started using this
not at this time
Hey there friends! I think something inherently digital (namingly the entire internet) has turned on me. I needed help fixing my overlay and was told by Harris to ask for Onslaught? @stuck hamlet
good question

Hi, yes, sorry
I'm trying to fix like 6 things that popped up and turned on me @.@
Got most of them
My mic got angry and my settings screwy

I was setting up my overlay, and when I went to drop an alert that I need to line up with my camera....it says no and ends up....over...tehre....not...hmm.
ALSO HI VANESA
two s's
I am confusion really
Harris Heller told you to hit me up?
didnt even know the guy knew my name 
So can you elaborate on the issue @idle trench ?
Whos your fav streamer ? @stuck hamlet
Can i pick myself?

TELL MEE
Yes and Yes geeze sorry
Door
ok so I have my camera sitting over where the chat box in (pick a game, MMO's , League, any of them) typically sits in the lower left hand corner
I have my alerts set up that they should be interacting, namingly forcing flickers or my little dudes jumping out from behind the frame
I can't get them to go to the frame, I can't line them up. If I put the alert box in the lower left most corner, it still ends up about 2-3 inches above the camera/frame and about 2 inches to the right (border to border)
@lament blade dont hijack my house
euh, what overlay is this? @idle trench
like its name
Umm...I dunno? One I'm making?
Or am I confused about the question?
Like what did I name it?
you're making it on our site?
yessum
So, you gave it a name, which one would it be? Sentai or Firstly
The first alert would be? Followers?
@stuck hamlet i will
yes
flashy purple thingy
Vanessa, he might have duct tape...and tape you to the door...and make you a talking door. Be weary.
Alright, can you upload the cam box to this as well?
....?
I have it using filters and I'm running it through OBS atm
Does that elp?
that's what happens
whereas I need the alert to sit on top of my actual cam overlay (I gotta change the entrance and whatnot)
@idle trench monkaS
Who what?
I believe the issue here is that you're not seeing the whole "Green Area" that you can edit on
@lament blade
u said something about tape
@lament blade Yeah, He'll duct tape you to the door and make you a talking door








