#helpdesk-twitch
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In the left panel of the dashboard select Song Request
Then you can go into settings in the top right
Welp.. that was easy. Thanks @clever mango I guess I looked over it like 40 times.
I appreciate it.
you're welcome
I made my overlays
everything working?
Ye
Nice
The only problem I have now is that my mouse's Y axis is reversed
If i Fix that then I am done setting it up
That's why I entered the giveaway
i entered for the Camera.... it will take one thing off of my list of need to gets LOL
im just hoping my short not full sentence answers didnt get me disqualified
I'm sure you're fine
Responses were to be minimum 1000 words in APA formatting and citations
Hello my safe-space
disqualified .. so sorry
Why are the rawb_dawg and juedberos text boxes gray?
GET OUT TRIZZE


Try selecting one and then open text settings in the left panel
getting a lil ๐ซ
and when i press it it just clicks on the image underneath
like when i double click
wait im gonna spare you the time and just re-do the texts
Select it through layers on the left

yea

There's movement buttons somewhere in the editor after you select it 
one sec trizze I'll have a look

I come in here frustrated and I leave here dumbfounded about myself everytime
I'm stupid
Thanks

thanks for making me feel better
i guess i asked my question in the wrong channel Kappa
@balmy kayak for tips you have to setup a paypal account and then connect that email with us, we don't take a dime! Just put your tipping page link (yours will be Streamelements.com/tip/demon_matrix) in your twitch bio
yeah thast the thing i never worked with paypal i made a brandnew acc for there so i have no idea what to do haha i did link it on the tipping page already tho
so it's very simple donations will just go straight to your account
as long as your email is linked with us you will get donation alerts
make sure to put a tab in your twitch bio linking to your tipping page, so your viewers can donate ๐
ahh okay and thats diffrent from the bits then i guess thats purely twitch then or ?
Yes bits are through twitch
okay that u only cna get when ur affiliate right ?
Yea
it's their way of 'donating' but also giving a slice to twitch
bits/subs from twitch don't get paid out to you until you hit $100, and then 60 days after then end of the month. With Tips, you get the money before the alert even goes off ๐
sorry for my terrible english tho
no prob
awesome that awnserd my question ^^ then i still got another question caus i could choose between a private and a bussnise paypal wich of those 2 did i had to choos cas i took the private one
Either works
business
business is better
either works, but business will hide your personal details (like your name)
Can you decide which emotes appear for kappagen for individual alerts? I noticed the cheer alert only does cheer emotes?
I got shit for picking the business account when I talked to a paypal employee
awesome ill change it in a business one then ๐ ty so much
You need an actual business to have a business account, but I doubt they do anything if you pick a business account.
Hi SE
I'm having a problem trying to get my sub notification to change. I changed it and submitted a new notification but the old one keeps popping up
lol
A business account is great because it can hide your real name ^_^
@echo lodge make sure to check your variations ๐
o
@echo lodge check under the variations tab and change the image and sounds there
Great thanks! found it
Hi Guys, i have a really, (probably uncommon question) is there a way to create a contest without going into the website? or one of your mods or supermods can do it for you?
dashboard managers can start them or they can be started through the API if you can code
@safe carbon for individual alerts? Not specifically.. You can edit which emotes occur for the explosions though
is there anyone who might be on for some quick voice support to answer my lengthy question
I'm down
Hey, how do I end a donation message early? I have text to speech on and it might be abused, possible to turn it off manually if that is the case?
yes, you can skip alert from activity feed and if you are using Ground Control you can hotkey that action
Can i be a sellout lol?:D
channel name?
theTeddyix
please relink your twitch to discord
discord settings > connections > twitch
Ok, but still relink the two since your discord profile links to another twitch channel ๐
^
Makes it easier for us to find your channel when you need help ๐
Yeah thata the only thing thats not done the chat bot
just type /mod streamelements in your chat
Hey everyone. For somereason the bot isnt detecting new followers to show up on my stream so no alerts come up
Have you changed your name?
what do you mean?
your twitch channel name
recently?
2 days
link your twitch to discord
discord settings > connections > twitch
is there a way for the bot to pick up spotify playlists for the overlay? i can only seem to get the youtube song names displayed
No, spotify hasn't permitted SE to do this yet
ah kk np
Ok terra i did
Okay, so if I want to popup on sellout what do i have to do?
Still nothing @clever mango
could some one check if i did it right with the tip/donate logowith link on my twitch page dont haev to donate just check if i did it right ?
yeah
looking into it
@balmy kayak looks good to me
awesome ty ๐ and the link on it is good also ๐ฎ
Yup! I would recommend using the tipping presets as well. Plus, you can customize the images that show on the tip page ๐
ah okay are there vids on yputube from u guys that i can check out about that ? just wanna make sure i do it right :p
@lament blade It just takes some time for the system to reconnect to the new name and start receiving activity
we'll send another follow in the next 10-15 minutes
@balmy kayak I don't think so, but the knowledge base should have all the information you need
awesome @weary mist ill check it out
๐
Let me know if it doesn't help, because I made it 
And I need to know how to improve it ๐
@lament blade should be there now
Why arent Im popping up?๐ค
Has it been 5 minutes yet?
The bot was recently restarted
Just be patient please you're in the queue to be announced
@tight harness u said u made the vid looks great and brings enough info man ty helped me out alot 
I didn't make the video, I made the knowledge base as it is now ๐
I think I have everything set up for the sellout thing..

Everyone requesting sellout please make sure your discord and twitch are connected in discord settings > connections > twitch
ahhhh i see haha but its easy to go where u have to i dont see any negative pints on the knowledge base @tight harness its not hard to find what u search for
I have mine connected ;v;
@cedar atlas please /mod streamelements
Added you to the bot ๐
Thank you so much <3 !
I dont really stream that many interesting things.. just art.. haha
may i be a sellout?
i did it too
i should be able to show up now i had to fix the extention on Discord
You need to be using our overlay system, have the bot modded and use our tipping service @lament blade
Please add your tipping page link below your stream in the panels and /mod streamelements @lament blade
@lament blade your donate button doesn't go to streamelements
Hi @cunning gyro I'll send you a message
thanks
added you to the bot ๐๐ฝ
๐
thanks
ok i did everything it should work noww.... i hope lol
how do i set up the tipping page link i cant find out how?
the tipping page link is just streamelements.com/NAME/tip
mhmm in the overlay vid isnt showen how to put an actauly new image in it or i must not have seen it but i have no idea how to get a new image in elements like a gif for wen u get a follower
@balmy kayak If you want to put in a different image for the follower alert, just click on the alert box, then click the gear next to Follower
Then you can change the image there
i found it out i had to klick submit i am such a dumbass haha ty anyway ๐

tho i still found the mistake in the video it show how to actualy activate it but not how u put an image in the stream elements like when u jsut start with it u have no images no sounds and that isnt showen how to put it in the editor might be smart to put that in the vid also
Yeah, the vids need updated
i see then its good but i dont have a clue how to put an alert sound in there now haha i know how to activate it but not hwo to put it in there is it jsut a link on youtube taht i have to drag there then or how does this work ?
its the same as an image. There is a change sound button, and you upload a supported sound file
okay ill try my best to find that out then ty ๐
@balmy kayak
thank you very much haha thats what i whas searchign for ๐
@weary mist how can i get those sounds then in the editor caus i cant seem to drag or copy the sound i nly can share it to social media
there should be a download button on the site. Once you downlaod it, you can upload it to our site to use
okay will search for that button then haha
Good evening, I'm looking to make a banner for the stream store, would any of you happen to have the right resolutions so I can make it picture perfect ?
Idk
No problem, anyone else ?
when i upload my own background to make my own layout is it supposed to have a bit of a cushion like that.... i made the actual image at the 1900x1080 size but when i went to up load it to the blank overlay it had to be adjusted and i ended up with this
That's for an Overlay, I'm asking for the Stream Store banner
@vapid badge im asking for help for mine as for the banner if you look at the banner image size requirements you should be able to get yours made to fit perfect when you make it
Ooooooh I'm sorry !
lol its ok
Do you know where I can find those resolutions haha ?
i dont know where to find the store one because i dont have mine set up yet lol
Haha no worries, i'll just wait for a Staff or Champion member to answer :)
i just realized that had my paypal stuff on it OOPS but yea it had the image from my tipping page which in the bottom of both boxes have the image size suggestions
Haha saw that then alt tabbed back to CSGO straight away ๐ !
The tipping page gives you res, but not the stream store banner 
Could I have a giveaway up for a week? Would that cause any problems?
the store size is a weird one
@untold estuary I had one run for over a month, no issues
and not sure about the banner sizes
@weary mist do you know why or how to fix the size issue appearance im having working on my new overlay stuff
What resolution are you setting it to?
everything is for the 1080
So based off the image, you have it 20 pixels too small for the width
1920 should be the width size
That'd do it ๐
and that was it.... i went into the file and fixed it as well as in the editor now there isnt any green screen showing ๐
Excellent!
how's it look for a static base granted i want to make an animated one
Is there a way to connect stream elements to yt?
Not atm @wooden meadow but it's something we have been working on for a while ๐
ok
.
.
.
go for business
yup!
noooo ๐ฆ
What is this 1995 
I'm imaging your mom getting a call from paypal
SSN will be asked in personal too
maybe have a parent/guardian make the paypal account for you?
Nope
Ask ur mum
I can't fucking escape from the biz signup
thats what @stuck hamlet did
:C
Yea, they should definitely be involved with this kind of stuff if you're not 18
I asked me mum
close the tab/window
it will just save his progress
It already did.
;-;
Im scared
If i put a diff date of birth to make me over 18 I can go to jail.
If they find out they remove your account
Escape from Paypalkov 
frick
shut up ;-;
yea your gonna need your mom for that for the next few years legally as far as getting money from it
I would even hold off making a paypal especially if you're just starting - if people wanna give you money ask for games on steam
^
Is it just me or has anyone else noticed a much longer delay than normal for an alert to pop on your overlay? My normal bot recognizes a new follower almost 45 seconds before the alert fires from streamelements
we've run tests on this before @high temple and we found that SE had the fastest response time compared to other bots,maybe not always, but more importantly, this is mostly due to twitch api
A more personal bot can sometimes recognize faster as they are most likely not making the same amount of api calls we are
with follows, its likely we are slower. With other things, there is no delay from when we get the API info. Follows are done a different way due to the mass quantites that we get
Why does my Ethernet day unifentified network
I have, what used to be ankhbot and is now unfortunately streamlabs bot, as my main not for moderation and some other stuff like python scripting. It's sending a chat message about a new follower at least 30 seconds before my alert is triggered. Just not sure if there's something else on my end
Ahhh...ok @weary mist makes sense because subs seem almost same time
@heavy pecan probably for a different support chat xd
Since our bot is cloud based, it is handling ALL the follows, lol. Since ankhbot is set up on your computer, it only has to read your API
exactly
Gotcha. I think I can just go through and set a delay in ankhbot to not respond in chat by delaying the time a little to make them much closer
If you delete a quote (like #4 when you have more than 4) and then do !quote 4 - it'll just come up empty right now right? Is this a known thing ?
Yes
Any way to patch it up via bot? Like adding a new one in that spot? Or re-indexing ?
Not currently no
No worries, hardly a priority, just curious! Thanks! 
No problem
hey guys quick question
is there anyway of getting the file for the alerts seperatly ?
Canโt see any in my twitch settings for stream elements
@wintry terrace I don't understand
@clever mango shouldnโt show up somewhere in my twitch setting that it linked
If you've signed into streamelements you will see it listed on this page if you scroll down https://www.twitch.tv/settings/connections
i jsut tried out the overlay but i dont have any sound on it when it shows on screen my fiance just checked out my stream and didnt hear anything when pop up came up
any ideas how i cna fix this
nvm found the problem LOL as i said i ma just dumb 
What was it? 
sound whas off but still walk against problems i got sound now but no pop up of the gif X D
Is the overlay in front of your game layer? ๐ค
jup worked earlier but now putted the music on and gone is the pop up X D
You have 3 alert boxes on 1 overlay, that's a lot for one overlay ๐
Why not just 1 alert box with the 3 options ticked?
That showed on the overlay manager just fine
The test you just did
So the problem isn't with the overlay
not anymore
Not anymore?
nah some one jsut followed me or is helping and follow alert worked
Excellent
is there any way to see all the quotes that have been added?
There's no UI for it at the moment, it currently under review on our ideas board: https://streamelements.helprace.com/i242-quotes-tab-in-dashboard and it's definitely something i'd like to see implemented myself ๐
At this moment in time the only way to view them, add them and remove them is individually via chat commands
hopefully it'll be implemented soon, it's gonna be hard to manage quotes individually via chat commands
I agree, but I don't know about soon, it's under review, which means it hasn't been planned or started yet which are the 2 following stages after under review
I wouldn't hold your breath is all I have to say
why does my notifications sound effects double whenever I'm streaming?
my stream is muted tho?
its your obs then
not sure i just muted my stream on twitch and it doesnt echo
i tried that. I dont even have my stream open on my com and it still echoes
multiple scenes?
yeah I have multiple scences like the in game one and a brb one?
@clever mango
both scenes plays the notification unless you have the shutdown source when not visible checked
which explains the echoes
how do i overveiw everything while im on stream, how do i keep track of followers and chat at the same time
ohhhh okay thank you so much!
at least that's how i fix it
anyone help plz
@heavy pecan to see who followed you you simply look at either the dashboard, the activity feed page or Ground Control
it didnt work ๐ฆ @solar hedge
You can only do that through your twitch Dashboard at the moment, you can pop it out of the dashboard to make it a smaller window
@eager olive check all of your overlays in OBS have that shutdown source when not visible option ticked
there's still echoes? @eager olive
well, you should be in good hands now that @tight harness is here :>
It's 3:15 AM here so I won't be here much longer ๐
@solar hedge @tight harness I missed one where i didnt even see the scene Thank you guys so much!!
No problem
welcome ๐
Question: That Logo box is there a way to remove it? Or possible feature for the future too?
You mean your avatar in the centre?
That's a first, don't recall anybody else asking for it to be removed ๐
You can add it to the ideas board if you think others may also want it
The link is in the description at the top of the #๐ญ๏ธฑfeedback-and-ideas channel
Right, time for sleep 
Okay thanks I just find it slightly annoying XD
I have a question if anyone is available
yes?
Has anyone gotten a whisper on twitch from someone saying they are a stream elements promoter. Is this a troll? I may be asking a dumb question
i haven't gotten any whisper, and i'm not in the position to answer you but what is it that they are asking you to do?
@DrMonstersMuffin#3099 what was the name?
He left 
In fact he was contacted by one of our promotors 

@misty wagon Cant i set my tip goal to a start amount. so its not zero but 5126 dkk out of 20000 dkk
yeah, go to widget data, either the data tab in the editor, or widget data from the activity feed page
Thanks
are you talking about on your overlay, or while you stream
I recommend Chatty app
isnt there a manual way to do it like a a built in way
@weary mist how do i clear recent follower, everytime i log in and see my overlay it was a follower since last night
you can pop out the chat with twitch, or you can use a third party. we haven't gotten twitch chat integrated onto our app yet (other than overlay). As for the recent follower, you can edit the information from your data page
So when someone does a song redemption its really loud in my headset and i can barely hear my game or friends talking but its really quiet for my viewers. Any help?
i got a huge question
so if i set up latest hosts, can there be a media box for it
what does that mean? @tough pendant
like when i use to have streamlabs, there was a widget that popped up any of the hosts, is there one here in streamelements
in the overlay manager under widgets you can find the recent hosts widget
ok it use to pop up images and that so it alerted me
does streamelements do the same thing
thats in the alert box
watch this please - https://www.youtube.com/watch?v=X7XrDdRE7Fk&feature=youtu.be
Create an amazing overlay with StreamElements, watch our video guide to learn how. ----- Tipping page setup: https://youtu.be/eLzxRkq7tJo Add KappaGen to you...
There are no mods here @heavy pecan . What is your StreamElements related question exactly?
i want someone thats not a member to log into my account and fix my custom stream overlay
im trying to center my overlay but it shows nothing but a box outline
my twitch name is rohmyt @misty wagon
here is my overlay btw
Please less name tagging please. Someone not logged into StreamElements cannot be an editor for your account unfortunately. They need to be a member. I was under the impression TerraBuck helpend you out with this earlier?
nevermind i got it
btw what source do i use to use the overlay in obs
someone help fast
see this is why i like to tag
Create an amazing overlay with StreamElements, watch our video guide to learn how. ----- Tipping page setup: https://youtu.be/eLzxRkq7tJo Add KappaGen to you...
watch this please
hhhhhhhhh
the video does not help me at all
whenever i put the source it shows nothing
Are you using OBS Studio, Classic, or other broadcasting software?
it doesnt matter it worked before
i just made a new overlay and did the exact same process
it makes a difference so I know which program to check it on
it does not matter it still worked before, it is studio
ok
so from the looks of it, you might have the width and height set incorrectly. Double click the browser source, change the width to 1920 and height to 1080. Then scroll down, and hit the Refresh Cache button, then click OK
btw im talking aboiut it doesnt show in obs
if u didnt know
and its already in 1920 x1080 in streamelements
thanks
hey for some reason it wont let me change my follower sound on the overlay editor
would appreciate any help know you guys are probs busy ๐
chrome
did you check to make sure there wasnt any variations that could be messing with it..... i have had that catch me a few times
nope no variations
that one has me stumped then because granted im no more a beginner than you LOL..... the variations or having 2 boxes that i was using for alerts was messing it up
well i got the sound to work but now it does the ringing sound aswell as my sound
lol
hey is there anyone here that can tell me if you can download a overlay? the whole waiting for it to load really bothers my ocd
have you looked at the super themes and themes
yeah?
all overlays will have a load delay to my knowledge so for you i would advise on uing one of them
uing?
using* damn flubber fingers LOL
so theres no way to like download it so i can have it and not have a load time?
not that i know of
In OBS Studio you can use Studio Modus to load scenes => overlays @amber turtle
Left one is the loading one, right the is the one, viewers will see
Any way to make it so I don't have to approve tips by clicking approve in the activity feed?
i believe that is turnoffable because i have mine so i dont have to approve them I think but then again i havent gotten tips so idk right off hand
So, I changed the timer in the Theme from 10 mins to 15 mins.
But doesn't change in the stream. Anyway to reset the timer?
Did you actually save the overlay at the bottom?
@celest temple
It works for me just like it should
Separate issue: Song requests - once the backup playlist starts, it seems to ignore the song requests, that come . So clicking next starts the next song in the backup playlist instead of the first song in queue. I always have to Refresh the page - then the first song in queue starts.
Question about !quote command - if i enable it for everyone it means everyone can add and REMOVE the quotes?
Is there any way that viewers can just use !quotes to see random quote, but can't add/remove?
I haven't got any alert notifications about hosts now during past two streams. I've also set bot to say alerts in chat but it's been totally silent what comes to host notifications. Other alerts do work.
@viral sonnet for us to detect host events you have to have the activity feed open while streaming. If you use our desktop app Ground Control it also does the trick, as it has the activity feed in it
ah, oki
@dark charm turn off tip moderation @ https://streamelements.com/dashboard/tipping/moderation
When. Do ppl get. To use the sellout chat
if you use StreamElements as your main service for bot, overlay and tipping you qualify to be a #291219887274328064
Is there any application form for that @serene granite ?
@left vigil if you let the current song on the backup playlist end on its own (or jump on the player to near the end of the song) it will switch to the regular songrequests
@ivory glen what's your twitch username ?
Same as here. I'm not thinking about me - I'm thinking about the channel I Mod.
so what's the twitch user of the channel you mod? ๐
Just sent you the channel on DM. ๐
so.. I changed my name yesterday.. everything went smoothly.. I had to update my tipping page URL, but the settings and overlays transferred flawlessly.
Ironically.. the only bot that acted like I was a new account was moobot.. bye bye moo..

hell.. even muxy that I use for the twitch extention bits leaderboard figured out the name change
๐ฎ
My only problem with the Muxy extension is that they told me months ago that they were testing the ability to update names on the cheer leaderboard to new names if people changed them, months later, still nothing ๐
This was at the end of September, beginning of October
How do I make a mod of mine able to change the title and game of my stream?
Where can I get mouse support
@polar gorge If they have Super Mod in your User Management page on our site they can use !settitle and !setgame in the chat
How do I give Super mod?
In the User Management page on our site
@young wind Mouse support? Who's the manufacturer?
I figured it out. THank you!
Gembird
No problem
@young wind Either look online for support forums or speak to the manufacturer would be my guess
i thought about a thing? would it be possible to import spotify playlist for offline playlist? you know when there are no song requests??
I'd have thought that'd require dev access to Spotify, which we don't have sadly
We're waiting for them to change their minds ๐ค
How do you give a user, dashboard access
Hello I'm needing some help about my Twitch bots as I recently changed my Twitch Name and now the commands don't seem to work in chat.
What you need to do is click on Part Channel in the dashboard, click Sign Out, sign back in, then click Join Channel on the dashboard
Okay thanks for the help ๐
No problem ๐
@tight harness so
i give a link to "Full Control" ?
to the person?
that I want to invite
Doesn't need to be full control
Bot Supervisor
Editor is usually enough for everything, sometimes only Bot Supervisor is needed, click on the ? to see what it gives access to
Turn on / off gifting? ๐ค
If you click on the ? it'll tell you what it gives access to
I'm assuming you mean gifting points? which is a chat command, so for that Bot Supervisor would be enough
Okay, like it's hard to explain but I can do a quick explaination
Did you mean gifting points?
Yeah
If so, Bot supervisor is enough
No
Yeah, no? ๐
Giving what?
Giving points to each other.
Like if I had 200
I could give you 100
Not like, spawning points, etc
Right
So if you want them to be able to enable / disable that command, it's a chat command so Bot Supervisor would be enough
I'm a mod of Soltek1H, a pretty big PUBG streamer. He recently made a switch over to StreamElements from Deepbot. Deepbot had giving command like "!give SareezSpeaks 1"
Hello again. I'm useing the stream elements bot timer so parting the channel says "The bot is currently not in your chat" I still logged out and back in and still doesn't seem to work in stream chat. @tight harness
so He wants to give me access to his dashboard
so I'm finding out how and if Bot Supervisor would enable the !give command
I'll give it a try. Just my explaination a bit
You can enable/disable the !give command as a Bot Supervisor, who it can be used by is edited in Chat Commands > Custom Commands
@lament blade So you parted the bot, logged out, logged back in and then joined the bot?
Also, you should link your new Twitch to your Discord profile, otherwise we struggle to find your new account
I was wondering if its possiable to prune the leaderboards/ loyalty Points.
${random.pick} doesnt work as intended
ie
${random.pick 'SourPlsโ(๏ฝฅo๏ฝฅ)โโชโ (๏ฝฅo๏ฝฅ) โโ(๏ฝฅo๏ฝฅ)โโชโ (๏ฝฅo๏ฝฅ) โโ(๏ฝฅo๏ฝฅ)โโชโ (๏ฝฅo๏ฝฅ) โโ(๏ฝฅo๏ฝฅ)โโชโ (๏ฝฅo๏ฝฅ) โโ (๏ฝฅo๏ฝฅ) โโ(๏ฝฅo๏ฝฅ)โโชโ (๏ฝฅo๏ฝฅ) โโ(๏ฝฅo๏ฝฅ)โโชโ (๏ฝฅo๏ฝฅ) โ' ' SourPlsโ(-_-)โโ(-_-)โโ(-_- )โโ(-_-)โโ( -_-)โ โ(-_-)โโ(-_-)โโ(-_- )โโ(-_-)โโ(-_-)โ โ( -_-)โโ(-_- )โโ(-_-)โโ(-_-)โโ(-_-)โโ(-_- )โ โ(-_-)โโ(-_-)โโ( -_-)โโ(-_- )โโ(-_-)โโ(-_-)โ'}
you can reset everyone's points with the big bad reset button @ruby linden
there's no way to actually remove people from the list, but it sets them to 0.
So my resubs are being added to my sub goal. Is there anyway to stop that ?
can you export and import the list of the points?
you can export it using our API, and we support import from other platforms and a csv file, all here https://streamelements.com/dashboard/account/import
sorry how do i export?
There's no button for it, but everything is accessible through our API. Docs are here: https://dev.streamelements.com/
We don't lock streamers to our platform
@serene granite Anyway to make resubs not count as a sub goal ?
not specifically with that widget, but you can use the total subs widget and add the string "/<what youy want as sub goal>" to its text on the left pane
Okay thanks (:
I need a list of things like "${user}"
for StreamElements, where do I find it? Cant find it
OR a better question would be
How do I make it so Moderators can give points to all viewers watching
give points to all viewers in chat
Like this ? http://prntscr.com/i19nzj
yes, but with the"Total subscribers" widget
Yeah I'm using total sub widget
then that should do the trick
@lament blade Are you looking for the Command Variables? They are located here https://streamelements.com/dashboard/bot/commands/variables
And you can make the !addpoints command set to Moderators and above in Chat Commands > Default Commands and then they type !addpoints all <number> or !bonus all <number>
@pure warren I am looking into why that doesn't work, my first guess is the characters used. Normally, the random.pick works as intended. Thanks for letting us know
Is there anyone alive right now? I need a bit of help with something, are you able to get scrolling text on your overlay, but have it with an outline on the text? (I can only seem to see 'Text shadow')
I don't think there is a stroke option, i'll double check
Thank you. I'm currently looking at it, and it's fairly annoying having white text which I can't just put a black outline to it <:
There is not. Here's the idea you can upvote/comment on https://streamelements.helprace.com/i437-additional-text-features-in-the-overlay-editor
;-; I cri, that moment when you can't even have an outline as a default option
I need to play my sad violin
If you want i can help you picking something good that would stand out on top of your overlay o:
Fonts make a big difference too
Oh?
We use these fonts https://fonts.google.com/
I've been using 'Roboto' for everything o.o
Picking something thicker will make it more readable :D, color makes a big part in it too
(not too thick please) 
Well I play games of all kinds, which is kinda why I was hoping for white text with black outline, so it's readable regardless of background o.o
make sure you upvote that link Terrabuck gave you. It only has 5 so far, the more the merrier
We have some themes that are minimalistic, and they have something behind the text that would make it stand out at all times >< you should check them out
For example ><
Some are also animated 
Ah, that isn't actually the issue I have lol, would you like to see what I mean?
Sure ๐
here's a quick gif of what I mean https://gyazo.com/29710e6ad98925cdd7612d41366b02e1
that did not come through as a gif, lol
That's something I really like too @worthy vigil hopefully it will be implemented soon ๐
That should be a gif O.o works for me
pokes tomathin to upvote it
its showing as a video for me, lol
the stupid video bar is blocking it
I may also point out what you are doing with the highest cheer is against bits Acceptable use policy
There's 2 ways to see it lol click the link, or click play then move your mouse away, you'll be able to see it slightly when it fades out
Also what do you mean? O.o
You are not allowed to give, or promise to give anything (including tickets into a giveaway) for bits
I see,
Looks like you already have a low opacity black box under it, maybe making the opacity higher it would show better? o:
That looks more like a text background with transparency than stroke 
its in the paperwork you signed to be an affiliate
That can also be added to this same idea on the board
as a comment
well, LordFluffyButt added a similar comment about background
oh, admittedly I never knew that, I was never alerted of that, I've been streaming since august and first I've heard of it about the bits thing lol
I just did that to be nice and pay back the people that were nice enough to cheer to me. (I'll prob change that then)
Also, the low opacity black box is something I'm slowly removing, I had so much text on there, I need to cut it off, which is why I asked about the outline thing in the first place
You should read the pages you signed, lol. Its required to sign this before you get your sub button or able to accept cheers
Bits Acceptable Use PolicyBits are digital content (i.e., animated emoticons) (โBitsโ) that allow users of the Twitch Service to celebrate moment...
if twitch deems what you are doing as breaking the policy, they are able to bring a civil lawsuit against you. its all in that document
Admittedly, I don't need another account removed for retarded reasons, thanks for the heads up scalper
aaaaand that is changed
I mean I didn't think it made much of a difference considering people in the US can get bits for free but fair enough
that is one reason why they have the clause in there
because that could be against their own contract with the advertising agency that is paying for those free bits
which could in turn lose them a hell of a lot more money than a few dollars in bits
Touchรฉ
Also, I just got an idea, but idk if it's a thing that would work... how about 2 of the exact same text scrolling, but the one behind being black text instead of white and slightly larger to overlap the text, then wouldn't that count as an outline (at least, for now?)
you can try it, though the longer the line of text, the higher chance of it not lining up
that's what I was worried about
you could do the same size, different color, and offset it. Make like 3-4 of them 
Text scrolling makes it harder to allign it perfectly 
Might work though, i'll give you energy to do it (๏พโใฎโ)๏พ*:๏ฝฅ๏พโง 
But did you upvote the idea yet?
It takes less than 30 seconds to sign up and ๐๐ฝ
How many upvotes does it need to get accepted
For a feature like this, more than 6 ๐
how does 8 sound
We have the board to gauge interest and 6 votes doesn't make it very appealing for the devs to spend time on developing. It's the same way with a lot of ideas on the board at this time. There are so many ideas and very few votes so the team has a hard time deciding what is actually wanted by the majority.
It's not completely based on votes but that is a major factor
How do i use my overlay?
Are you finished creating it?
yes
it's now at 8 votes, merry christmas
and a happy new year!
Guys a huge FYI dell 2 in 1 laptop will not work properly with any mod luncher I am now having to totally reload the game and removing the mod luncher because it is incompatible with my 2 in 1 laptop.
what's mod luncher ?
I've already had lunch today ๐ค
I've had lunch for breakfast, does that count? @tight harness 
Yes 
I would like help with choosing variables to put in a shoutout command on streamelements bot
๐ฆ
we have a template for that command
just go to custom commands, add, and find shoutout in the templates
wooooah templates! tHANK YOUUU
np ๐
Hey so. With setting up a tip specific goal, how do I reset the amount that's shown?
inside the overlay editor, go to Data tab at the top, then the Goals tab, and there you can edit it
Or Activity Feed > Widget Data will also take you to the same place ๐
thanks โค I was like AHHHH
๐
I am not completely sure how does Interval by Timers works. If I have Chat lines set to 5 it means after 5 messages on the chat every 5 mintues (Online Interval - 5 Min) the message from the timer will pop up?
so it will go off every 5 minutes unless 5 messages havent been sent
Or after every 5 minutes there must be another 5 chat lines to trigger the timer?
if the interval is 5 minutes and lines if 5 then every 5 minutes there needs to be 5 messages posted or the timer won't post at the 5th minute
if it doesn't post the timer begins again
this is going to be a little hard to explain so bear with me, but i believe duplicating overlays in my overlays forces OBS to use the same overlay twice and it bogs down the computer a lot
I duplicated my universe super theme overlay and made some changes to create 2 different ones, but since then my OBS was working really slow and crashing a lot. I didn't know whats up
today a viewer redeemed a sound and i realized all the sounds are playing twice
even thought i have no stream elements windows open
also my CPU's resourced are really consumed. They go down vastly when i turn off the SE overlay
You would be running multiple if you don't check "Shutdown source when not visible" for all of the overlays in OBS
i've checked that
they are all shut down when not visible
i'm really certain of that
If you open task manager you should only see one active CEF-bootstrap
you are right, there are two. is this cause there are two SE overlays active?
i will check again every SE overlay but this would be the third time i check. That's so weird
Oh I see it on your stream. You have a streamlabs event list as the other active browser source
yes!
ground control is a separate process entirely
Ohhh
wait
you said you're using studio mode?
Do you have two separate scenes in studio mode?
You can use studio mode but here's what you need to do. Open studio mode and then click the settings wheel in the center between the two windows. Uncheck swap preview/live
You will have two browser sources because you have the other browser source (event list)
that was once
ACTIVE CEF
you'll see more but there should only be two that are using CPU
CPU column
has a number
smaller one should be event list
No worries ๐
Do you guys have a "I AM LIVE" gif for twitter and stuff
Let me look at your overlay @maiden grotto one sec
you don't have to do anything
Is this MAINWINDOW - STATIC or MUSICWINDOW - STATIC?
mainwindow
but yeah it happens with every one really
the animated ones i can understand
cause i kinda messed with the BG video :p
and added my character on top
@opal quail No, I don't believe so
OK I'm going to make a change and I think you'll notice a big difference
ok!
I'm lowering the kappagen area
We have a bunch of public graphics, but not for that, for twitch panels
have any fortnite panneles ?
Nope
They're not designed to match games, they're designed to advertise StreamElements if people wish to do that
@maiden grotto I shrunk kappagen to the center
this should help but if it doesn't help enough I can hide it
It's better to monitor the CEF-bootstrap usage directly
in task manager
before you were using about 15%
yea much better
i understand
want me to do this in all scenes?
just wanted to pimp out my entire stream witht he pannels
You're very welcome @maiden grotto I'm happy to help 
then i could make a specific pannel for stream elements to thank you
FPS for the browser source? @maiden grotto
You can use 30
nice! I like it @maiden grotto
Some, yes
i just endet my stream. how unlucky.
@maiden grotto We're about helping streamers be more profitable so we won't take your money. Spreading the word is the best way to help ๐
thanks so much terrabuck!!
terraill ad you in my discord channel so we talk more about this modin in the future. ๐
Terraill




i'm so happy!

Is there any way to select and move multiple layers at once?
Not at the moment. If you'd like this to be supported in the new version of the overlay editor upvote this idea: https://streamelements.helprace.com/i552-allow-for-layers-to-be-linked-grouped-together-in-the-editor-to-move-them-as-one
Alrighty thanks
When I download the app onto my desktop it removes itself ... I donโt know why this is. Please helo
Help
Anti-virus?
But I allowed to be on my computer
I get a pop up screen
Saying do you allow this program to be installed
That's the only reason I can think of that it'd get removed
Ok Iโll try that.
What does it mean by "ask in support to be a sellout"? I'm new to the Discord. I am using SE as my bot, overlay, and tipping.
It means you ask and we verify you're using those things and add you
Ah. Gotcha. How do you verify? By checking my stream or what?
Yeah. We just need your twitch name and we can add you
Hey was there a crazy update or something
Where do I send my Twitch name?
I was having MASSIVE ISSUES while trying to stream last night
no updates
Nothing worked everything was borked
You can type it here or update your discord to link twitch
I had to keep the SE website up for audio alerts and literally zero visual alerts worked
I don't change to PC until Friday at the earliest so...
Would be awesome to not go thru that for Wednesday's cast
It's updated. Connected to the correct name now.
We'll add you asap @queen zealot
Thanks! I appreciate it. SE is the best.
@fathom yacht I'm really not sure why that would have happened for you and we haven't had any other reports like this
I will check with the devs to see if they might have made any changes during the time you were streaming.
Which stream software did you say you are using now?
i use OBS one of the best for streaming
For the chat bot, whenever we add a quote, it shows "Added quote #0"
is there something we need to fix on our end, or is this a bug?
It's a known bug
@clever mango using gameshow. I'm going to restart everything tonight and see what I can fix and come back if I'm still having problems.
thanks!
quick question, whasts teh syntax to allow a person to post a link using chat comand?

thanks friend
Deciding if I should use the stream elements chat bot, can you change its username? and in the banned words section how to I seperate each word?
do*
Bot renaming is in beta testing and will be available to everyone soonโข. In the banned words you type the banned word/phrase and then press enter to submit it. Then click submit on the whole module
what do you mean?
Is there a way to format a link so u can just click on it
just make sure the bot is modded so it can post links anytime and twitch chat should turn everything into a clickable link
perfect for some reason nightbot wasnt doing that although modded weird
not using nightbot anymore though so we gooche
I'm having an issue with my stream not showing an alert for hosts however it shows alerts for everything else. Any recommendations?
@echo lodge check pinned messages for host alerts
Ok thanks
Hi need help
#helpdesk-twitch how can I get the most out of streamelement I got affilated but I had it way back and reamoved some stuff off the overlay :/
๐
my logo there is diffrent too ๐ I don't know how to change it
removed*
We like to think that the best way to get the most out of StreamElements is to utilise everything that we offer, everything we provide is designed to improve both your streaming experience but also the experience for your viewers too. If by logo you mean your avatar on your profile you can change that if you go to Profile Page > Open my Profile > click on your avatar on the left
@wanton oriole we can help you, what's up?
Thank you I figured it out @lament blade

tyvm @tight harness ๐
No problem ๐
German here ?
@ebon forum speaks German
he sleep my xslit is broken
Sorry Anton, Cryonic is the only person we currently have for XSplit but I'll look into my network.
so i have done what was told of me that i was asked yesterday and i dont think i did my overlays right to get it on sellout
everyone is back in the bot now
I still can't post in the sellout thing. Lol. If someone cares to verify, my twitch name is ChibbZee.
@queen zealot we have a bot that autoannounces when you go live :)
ah. Gotcha. I knew that. Lmao .
๐
Hey is 90 mbps good enough? For gaming and streaming
Because I tried it before and I had no problems
As long as some part of that is upload
Hello, I think we might be experiencing a bug with song requests. I'm not sure if this has been posted before, but when one I use !skip in chat, it will skip the current video, but it doesn't move on to the next item in the playlist. Any one else see something similar? Thanks!
@heavy pecan That should be fine, sounds like what i'm on ๐
I had problems with my Ethernet cable and I had like 200-300 Mbps
Sucks but it still pleases me with what I have now and thatโs all that matters
Yeah it'll be fine
Nice ๐
@vestal finch We are aware of that, it's been reported already ๐
@lament blade you da bess thanks!

Where do I find music gifs
Music GIFs? GIFs are image files, they don't have audio
But it says for alert sound I need music by everytime I add music the music just keeps going till it stops
Rohm, if you want music to match the length of the gif, you'll need to cut down the length of the music to what you want
is there a variable like $(user) that calls the latest follwers name?
Is there anyway to set a command to be sent to someone on specific resubbing months?
There isn't a variable that displays the last followers name, >< But if you want you can check all the other available variables https://streamelements.com/dashboard/bot/commands/variables @harsh wyvern
A command to be sent to them or a message?
In Modules > Chat Alerts > Subscribers you can add variations of the message that's posted depending on how many months they've subbed for
Whats the difference between recent/latest in widgets for subs/followers
oh
Plurral
multiple i bet
Yep ๐
Ah, perfect @tight harness close enough to what I was looking for!
Latest Subscriber (singular) and then Recent Subscribers (plural), you got it ๐
No problem @worthy token ๐

ty @lament blade
No problem ๐
Is there a way to combine Widgets? ie; Sub/follower/tip?
Combine? no
ah kk
idk if combine was the better word, more so they change with each toher
so i can put all in corner and it changes
interchanges with one another*
I mean the Event List kind of does this to some extent but not really what you're expecting, no
Having a massive derpy moment
I'm listening 
trying to do a command !prize usernameone and have the bot reply back with Congratz usernameone you rule
what sthe config for this lol
but i want it so mods cantarget the command at people
not so everyone can do the command
kk will try that
either work
When you're making the command change the User Level to moderator @worthy token
๐
*only kinda/partly/mostly useless

Whoops
lol
Thanks chaps 
No problem 
can the counters made with ${count name} and ${getcount name} be reset? And can they be incremented by more than 1?
I need help
How can we help you?
Ok so whenever I try to add a donation sound the song just keeps on going till it stops
How do I make it a certain time limit
You need to cut down the song file @heavy pecan
can anyone help. tried to start my stream and obs is saying. starting the output failed. please check log for details. no idea what to do?
thankies
Does anyone know if there's a variable for current bits donated?
Not a command variable, but you can put it as a widget on the screen ><
All the available variables are located here: https://streamelements.com/dashboard/bot/commands/variables
oh! ok, thanks a lot Alice 

#helpdesk-twitch how can I remove a time msg from the bot?
In Timers
You click on the trash can symbol
If you don't see it, you'll have a scroll bar along the bottom of your page
hi, i would like to consult if there's some issue with the servers on SE, because, the new ground control doen't download with low bitrate and the overlay doen't load
Overlay is loading fine for me
Hello, I could not find in the documents but is there a way to add a !caster command so I could suggest to viewers a fellow caster and last game they played? I've seen some other bots do it, was not sure if possible how to add
Yep, there is already a template for it when you are creating a new command ๐
I believe the template is shoutout
But it has the same purpose and can be modified
Thanks! So it's not a default command? I see it now, just have to enable it
Yeah that's right
Thanks I'll enable it and test it soon
Awesome
do i have to set all the banned words from my chat? or can i just enable banned words and they know
You have to add words
maybe the right place to ask, but is it possible to change the bot name?
i was just watching a stream that had a bot with a more personalized name and i liked it. other bots have it, but i love SE too much to switch haha
We're working on it. It's ok beta @thorny obsidian
ok ๐ is there a way to join the beta?
@thorny obsidian not yet. We'll announce it when it's ready for non internal testing
ok thanks! ๐
Hello. I'm new to using Discord and kind of new to StreamElements still. I was wondering why a donation that I just received didn't show up on my AlertBox and it's not updating on my Top Tipper Widgets, but I do see it in my Tip List and Top Tippers.
Do you happen to have Tip moderation on?
@stuck hamlet Yes, I do.
You have to accpet tips if you have that on, before it can create an alert.
Any set date on when we'll be able to add our Mixer accounts to StreamElements?
@stuck hamlet Ohhh, ok. Thank you.
We have plans to support it, but no Timeline yet @crimson yew
Damn.
@stuck hamlet I just turned off Tip Moderation. What can I do now to make the Top Donation update on the widgets and my Donation Page?
on your activity page, you should have a pending tip to accept
@stuck hamlet It just updated on my widgets. Will it take more time to update on my Donation Page?
@stuck hamlet Oh well, it showed up finally. Thank you so much!
hey so can someone put a theme and stuff to their stream if they play console?
Console is pretty limited and unfortunately doesnt support overlays
okay thanks man
jk I still can't move it




